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Hello? Hi. Who's speaking? Hello?\n\nHi. This is Ross from Techcom Systems. How are you, ma'am? Can you hear me now? Harry is not available.\n\nYou can tell me. Yep. Okay. Okay. Ma'am, who's speaking?\n\nDon Gordon. Okay. Hi, Don. One sec. One sec.\n\nOne sec, John. One sec. Hi, Don. How are you? Harry here.\n\nHi. Hello? Yeah. You're talking to Harry? How are you?\n\nNo. It's not going there. It's basically we we are partner. Okay? So basically, it's like a tiered structure.\n\nSo emails are not going there. Basically, it's a tenant access. Right? So we're actually supporting you. Okay?\n\nSo your your license is already activated. Your license is already activated before trial. So you are all good in terms of license. Okay? And that's for the support call.\n\nRight? In case you want any support, definitely me or James will help you. Okay. Call me directly. 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Is this Harry? Hello? Sorry? It's you're good. I just can't hear you. It's a very bad line. It's it's Harry. Not really. Okay. That's right. So I've got this Harmony endpoint with your company. Just wanted to check just to log in. I mean, I think at some point, we were on a trial. I just wanted to see if that trial's ended. So we had this Harmony endpoint for our email. It was under I don't know what's the best way to find us. We had it under our email address, which reception@specialistentcare.com.au. So I can give you the email. It's let's just see. Not quite sure why. So it's because the the actual Harmony email reports are going to Harry and then they're also going to James The Tycehurst. I did that. I don't know why it's going there. Does that make sense? So the yeah. Dan Gordon. So the email that it's linked under is reception@specialist,entcare.com.au. The reception, it sounds, @specialist,eforecho,forNovember,tfortango, k I e Hello? Sorry. Who am I speaking to? Oh, hi, Harry. Sorry. It's a bit confusing. We're just trying to log in to the checkpoint. So I'm just trying to work out why yes. So I'm trying to work out the checkpoint, we had that trial for a month, I think it was. The emails are going to you, which is at Techcom Systems, but also to someone called James Tyshurst at Dicker Data. Why is it going there? All the report. Uh-huh. But it's still but it's saying in the checkpoint all the that's alright. So let me just log in and see because I put in the portal. I just logged I can't I'm gonna you know how so one sec. I'm gonna put you on your mobile because I can't hear. It's really cutting out. 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Is this Harry? Hello? Sorry? It's you're good.\n\nI just can't hear you. It's a very bad line. It's it's Harry. Not really. Okay.\n\nThat's right. So I've got this Harmony endpoint with your company. Just wanted to check just to log in. I mean, I think at some point, we were on a trial. I just wanted to see if that trial's ended.\n\nSo we had this Harmony endpoint for our email. It was under I don't know what's the best way to find us. We had it under our email address, which reception@specialistentcare.com.au. So I can give you the email. It's let's just see.\n\nNot quite sure why. So it's because the the actual Harmony email reports are going to Harry and then they're also going to James The Tycehurst. I did that. I don't know why it's going there. Does that make sense?\n\nSo the yeah. Dan Gordon. So the email that it's linked under is reception@specialist,entcare.com.au. The reception, it sounds, @specialist,eforecho,forNovember,tfortango, k I e Hello? Sorry.\n\nWho am I speaking to? Oh, hi, Harry. Sorry. It's a bit confusing. We're just trying to log in to the checkpoint.\n\nSo I'm just trying to work out why yes. So I'm trying to work out the checkpoint, we had that trial for a month, I think it was. The emails are going to you, which is at Techcom Systems, but also to someone called James Tyshurst at Dicker Data. Why is it going there? All the report.\n\nUh-huh. But it's still but it's saying in the checkpoint all the that's alright. So let me just log in and see because I put in the portal. I just logged I can't I'm gonna you know how so one sec. I'm gonna put you on your mobile because I can't hear.\n\nIt's really cutting out. 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see if that trial's ended.","start":38.11,"end":40.37,"sentiment":"neutral","sentiment_score":-0.011774027099212011}],"sentiment":"neutral","sentiment_score":0.023255894659087062,"num_words":40,"start":30.75,"end":40.37},{"sentences":[{"text":"So we had this Harmony endpoint for our email.","start":42.135002,"end":45.195,"sentiment":"neutral","sentiment_score":0.029810518233312502},{"text":"It was under I don't know what's the best way to find us.","start":45.575,"end":48.775,"sentiment":"neutral","sentiment_score":-0.044733779648175605},{"text":"We had it under our email address, which reception@specialistentcare.com.au.","start":48.775,"end":57.15,"sentiment":"neutral","sentiment_score":-0.015560332064827284},{"text":"So I can give you the email.","start":61.850002,"end":63.45,"sentiment":"neutral","sentiment_score":0.026262886822223663},{"text":"It's let's just 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sense?","start":88.32,"end":89.380005,"sentiment":"neutral","sentiment_score":-0.07567588798701763}],"sentiment":"neutral","sentiment_score":-0.1247231182642281,"num_words":40,"start":69.065,"end":89.380005},{"sentences":[{"text":"So the yeah.","start":93.12,"end":95.36,"sentiment":"neutral","sentiment_score":-0.01622576390703519},{"text":"Dan Gordon.","start":95.36,"end":96.26,"sentiment":"neutral","sentiment_score":-0.007993830367922783},{"text":"So the email that it's linked under is reception@specialist,entcare.com.au.","start":101.065,"end":107.805,"sentiment":"neutral","sentiment_score":0.0075787503737956285},{"text":"The reception, it sounds, @specialist,eforecho,forNovember,tfortango, k I e Hello?","start":109.785,"end":156.00499,"sentiment":"neutral","sentiment_score":0.0020361688544249367},{"text":"Sorry.","start":158.465,"end":158.94499,"sentiment":"neutral","sentiment_score":-0.024153169244527817}],"sentiment":"neutral","sentiment_score":-0.00009516036031224455,"num_words":24,"start":93.12,"end":158.94499},{"sentences":[{"text":"Who am I speaking to?","start":158.94499,"end":160.165,"sentiment":"neutral","sentiment_score":-0.030711237341165543},{"text":"Oh, hi, Harry.","start":163.025,"end":163.825,"sentiment":"neutral","sentiment_score":-0.01938664975265662},{"text":"Sorry.","start":163.825,"end":164.14499,"sentiment":"neutral","sentiment_score":-0.13506847620010376},{"text":"It's a bit confusing.","start":164.14499,"end":165.125,"sentiment":"negative","sentiment_score":-0.3638186603784561},{"text":"We're just trying to log in to the checkpoint.","start":165.85,"end":167.79001,"sentiment":"neutral","sentiment_score":-0.18485071592860752}],"sentiment":"neutral","sentiment_score":-0.15753253168341788,"num_words":22,"start":158.94499,"end":167.79001},{"sentences":[{"text":"So I'm just trying to work out why yes.","start":168.33,"end":170.73,"sentiment":"neutral","sentiment_score":-0.16478721880250508},{"text":"So I'm trying to work out the checkpoint, we had that trial for a month, I think it was.","start":170.73,"end":175.07,"sentiment":"neutral","sentiment_score":-0.06049216322992977},{"text":"The emails are going to you, which is at Techcom Systems, but also to someone called James Tyshurst at Dicker Data.","start":175.45,"end":182.315,"sentiment":"neutral","sentiment_score":-0.05021349464853605},{"text":"Why is it going there?","start":182.455,"end":183.835,"sentiment":"neutral","sentiment_score":-0.14513185620307922},{"text":"All the report.","start":184.535,"end":185.515,"sentiment":"neutral","sentiment_score":-0.23355168600877127}],"sentiment":"neutral","sentiment_score":-0.08970585609214347,"num_words":57,"start":168.33,"end":185.515},{"sentences":[{"text":"Uh-huh.","start":200.73001,"end":201.21,"sentiment":"neutral","sentiment_score":-0.021982422098517414},{"text":"But it's still but it's saying in the checkpoint all the that's alright.","start":201.21,"end":204.65001,"sentiment":"neutral","sentiment_score":-0.050770597030910164},{"text":"So let me just log in and see because I put in the portal.","start":204.65001,"end":207.53,"sentiment":"neutral","sentiment_score":0.038868757031325786},{"text":"I just logged I can't I'm gonna you know how so one sec.","start":207.53,"end":220.93887,"sentiment":"neutral","sentiment_score":-0.025382759479375985},{"text":"I'm gonna put you on your mobile because I can't hear.","start":220.93887,"end":223.09888,"sentiment":"neutral","sentiment_score":-0.22962938790971582}],"sentiment":"neutral","sentiment_score":-0.057571860101933665,"num_words":52,"start":200.73001,"end":223.09888},{"sentences":[{"text":"It's really cutting out.","start":223.09888,"end":224.05888,"sentiment":"neutral","sentiment_score":-0.23624255508184433},{"text":"One sec.","start":224.05888,"end":224.79887,"sentiment":"neutral","sentiment_score":-0.046411093324422836}],"sentiment":"neutral","sentiment_score":-0.17296540116270384,"num_words":6,"start":223.09888,"end":224.79887}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Hello?\n\nChannel 1: Hello. Is this Harry? Hello?\n\nChannel 0: Hi. Who's speaking?\n\nChannel 1: Sorry?\n\nChannel 0: Hello? Hi. This is\n\nChannel 1: It's\n\nChannel 0: Ross from Techcom Systems. How are you, ma'am?\n\nChannel 1: you're good. I just can't hear you. It's a very bad line. It's it's Harry.\n\nChannel 0: Can you hear me now?\n\nChannel 1: Not\n\nChannel 0: Harry\n\nChannel 1: really.\n\nChannel 0: is not available. You can tell me. Yep.\n\nChannel 1: Okay. That's right. So I've got this Harmony endpoint with your company. Just wanted to check just to log in. I mean, I think at some point, we were on a trial.\n\nI just wanted to see if that trial's ended. So we had this Harmony endpoint for our email. It\n\nChannel 0: Okay.\n\nChannel 1: was under I don't know what's the best way to find us. We had it under our email address, which reception@specialistentcare.com.au.\n\nChannel 0: Okay.\n\nChannel 1: So I can give you the email. It's let's just see. Not quite sure why. So it's because the the actual Harmony email reports are going to Harry and then they're also going to James The Tycehurst. I did that.\n\nI don't know why it's going there. Does that make sense?\n\nChannel 0: Ma'am, who's\n\nChannel 1: So the\n\nChannel 0: speaking?\n\nChannel 1: yeah. Dan Gordon.\n\nChannel 0: Don Gordon. Okay. Hi, Don.\n\nChannel 1: So the email that it's linked under is reception@specialist,entcare.com.au. The reception, it sounds, @specialist,eforecho,forNovember,tfortango,\n\nChannel 0: One sec.\n\nChannel 1: k\n\nChannel 0: One sec.\n\nChannel 1: I\n\nChannel 0: One\n\nChannel 1: e\n\nChannel 0: sec, John. One sec. Hi, Don. How are you? Harry here.\n\nHi.\n\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: Sorry. Who am I speaking to?\n\nChannel 0: Yeah. You're talking to Harry? How are you?\n\nChannel 1: Oh, hi, Harry. Sorry. It's a bit confusing. We're just trying to log in to the checkpoint. So I'm just trying to work out why yes.\n\nSo I'm trying to work out the checkpoint, we had that trial for a month, I think it was. The emails are going to you, which is at Techcom Systems, but also to someone called James Tyshurst at Dicker Data. Why is it going there?\n\nChannel 0: No.\n\nChannel 1: All\n\nChannel 0: It's\n\nChannel 1: the\n\nChannel 0: not\n\nChannel 1: report.\n\nChannel 0: going there. It's basically we we are partner. Okay? So basically, it's like a tiered structure. So emails are not going there.\n\nBasically, it's a tenant access. Right? So we're actually supporting you. Okay?\n\nChannel 1: Uh-huh. But it's still but it's saying in the checkpoint all the that's alright. So let me just log in and see because I put\n\nChannel 0: So\n\nChannel 1: in the portal.\n\nChannel 0: your your\n\nChannel 1: I\n\nChannel 0: license\n\nChannel 1: just logged\n\nChannel 0: is already activated. Your license is already activated before trial. So you are all good in terms of license. Okay? And that's for the support call.\n\nRight? In case you want any support, definitely me\n\nChannel 1: I can't\n\nChannel 0: or James\n\nChannel 1: I'm gonna\n\nChannel 0: will help\n\nChannel 1: you\n\nChannel 0: you.\n\nChannel 1: know how so one sec. I'm gonna put you on your mobile because I can't hear. It's really\n\nChannel 0: Okay.\n\nChannel 1: cutting out.\n\nChannel 0: Call\n\nChannel 1: One\n\nChannel 0: me\n\nChannel 1: sec.\n\nChannel 0: directly. Yeah. Call me direct.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.0004053637385368347},{"text":"Hello?","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.002406771294772625}],"sentiment":"neutral","sentiment_score":0.0014060675166547298,"channel":0,"num_words":2,"start":1.92,"end":5.7799997},{"sentences":[{"text":"Hello.","start":7.3599997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.003967375960201025},{"text":"Is this Harry?","start":7.7599998,"end":8.58,"sentiment":"neutral","sentiment_score":0.004691017791628838},{"text":"Hello?","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.0007496518082916737}],"sentiment":"neutral","sentiment_score":0.0037580162286758425,"channel":1,"num_words":5,"start":7.3599997,"end":10.66},{"sentences":[{"text":"Hi.","start":10.88,"end":11.38,"sentiment":"neutral","sentiment_score":-0.003374554682523012},{"text":"Who's speaking?","start":12.0,"end":12.74,"sentiment":"neutral","sentiment_score":-0.019645444117486477}],"sentiment":"neutral","sentiment_score":-0.01422181430583199,"channel":0,"num_words":3,"start":10.88,"end":12.74},{"sentences":[{"text":"Sorry?","start":14.96,"end":15.46,"sentiment":"neutral","sentiment_score":-0.03788011521100998}],"sentiment":"neutral","sentiment_score":-0.03788011521100998,"channel":1,"num_words":1,"start":14.96,"end":15.46},{"sentences":[{"text":"Hello?","start":15.675,"end":16.175,"sentiment":"neutral","sentiment_score":0.0016820421442389488},{"text":"Hi.","start":16.955,"end":17.275,"sentiment":"neutral","sentiment_score":0.045950450003147125},{"text":"This is","start":17.275,"end":17.835,"sentiment":"neutral","sentiment_score":0.07774865999817848}],"sentiment":"neutral","sentiment_score":0.05078245303593576,"channel":0,"num_words":4,"start":15.675,"end":17.835},{"sentences":[{"text":"It's","start":17.605,"end":18.105,"sentiment":"neutral","sentiment_score":0.1147671639919281}],"sentiment":"neutral","sentiment_score":0.1147671639919281,"channel":1,"num_words":1,"start":17.605,"end":18.105},{"sentences":[{"text":"Ross from Techcom Systems.","start":17.835,"end":19.435,"sentiment":"neutral","sentiment_score":0.10945019870996475},{"text":"How are you, ma'am?","start":19.435,"end":20.415,"sentiment":"neutral","sentiment_score":0.1921757236123085}],"sentiment":"neutral","sentiment_score":0.15081296116113663,"channel":0,"num_words":8,"start":17.835,"end":20.415},{"sentences":[{"text":"you're good.","start":21.285,"end":22.025,"sentiment":"neutral","sentiment_score":0.07971569523215294},{"text":"I just can't hear you.","start":22.085,"end":23.125,"sentiment":"negative","sentiment_score":-0.6357176184654236},{"text":"It's a very bad line.","start":23.125,"end":24.165,"sentiment":"negative","sentiment_score":-0.7583543181419372},{"text":"It's it's Harry.","start":24.165,"end":25.305,"sentiment":"neutral","sentiment_score":-0.25775819023450214}],"sentiment":"negative","sentiment_score":-0.5056135242184003,"channel":1,"num_words":15,"start":21.285,"end":25.305},{"sentences":[{"text":"Can you hear me now?","start":24.955,"end":26.175,"sentiment":"neutral","sentiment_score":-0.22311213612556458}],"sentiment":"neutral","sentiment_score":-0.22311213612556458,"channel":0,"num_words":5,"start":24.955,"end":26.175},{"sentences":[{"text":"Not","start":27.285,"end":27.605,"sentiment":"neutral","sentiment_score":-0.2993745803833008}],"sentiment":"neutral","sentiment_score":-0.2993745803833008,"channel":1,"num_words":1,"start":27.285,"end":27.605},{"sentences":[{"text":"Harry","start":27.449999,"end":27.689999,"sentiment":"neutral","sentiment_score":-0.28031468391418457}],"sentiment":"neutral","sentiment_score":-0.28031468391418457,"channel":0,"num_words":1,"start":27.449999,"end":27.689999},{"sentences":[{"text":"really.","start":27.605,"end":28.105,"sentiment":"negative","sentiment_score":-0.3426836431026459}],"sentiment":"negative","sentiment_score":-0.3426836431026459,"channel":1,"num_words":1,"start":27.605,"end":28.105},{"sentences":[{"text":"is not available.","start":27.689999,"end":28.49,"sentiment":"negative","sentiment_score":-0.3496859669685364},{"text":"You can tell me.","start":28.49,"end":29.21,"sentiment":"neutral","sentiment_score":-0.19352514669299126},{"text":"Yep.","start":29.21,"end":29.71,"sentiment":"neutral","sentiment_score":-0.022900063544511795}],"sentiment":"neutral","sentiment_score":-0.23075731890276074,"channel":0,"num_words":8,"start":27.689999,"end":29.71},{"sentences":[{"text":"Okay.","start":30.51,"end":30.75,"sentiment":"neutral","sentiment_score":0.019694866612553596},{"text":"That's right.","start":30.75,"end":31.07,"sentiment":"neutral","sentiment_score":0.0622547771781683},{"text":"So I've got this Harmony endpoint with your company.","start":31.07,"end":33.47,"sentiment":"neutral","sentiment_score":0.082663727303346},{"text":"Just wanted to check just to log in.","start":33.47,"end":35.81,"sentiment":"neutral","sentiment_score":0.06431053811684251},{"text":"I mean, I think at some point, we were on a trial.","start":36.11,"end":38.11,"sentiment":"neutral","sentiment_score":-0.02889711456373334}],"sentiment":"neutral","sentiment_score":0.032996778027154505,"channel":1,"num_words":32,"start":30.51,"end":38.11},{"sentences":[{"text":"I just wanted to see if that trial's ended.","start":38.11,"end":40.37,"sentiment":"neutral","sentiment_score":-0.011774027099212011},{"text":"So we had this Harmony endpoint for our 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reception@specialistentcare.com.au.","start":48.775,"end":57.15,"sentiment":"neutral","sentiment_score":-0.015560332064827284}],"sentiment":"neutral","sentiment_score":-0.03491748230797904,"channel":1,"num_words":21,"start":45.735,"end":57.15},{"sentences":[{"text":"Okay.","start":59.78,"end":60.28,"sentiment":"neutral","sentiment_score":0.014481186866760254}],"sentiment":"neutral","sentiment_score":0.014481186866760254,"channel":0,"num_words":1,"start":59.78,"end":60.28},{"sentences":[{"text":"So I can give you the email.","start":61.850002,"end":63.45,"sentiment":"neutral","sentiment_score":0.026262886822223663},{"text":"It's let's just see.","start":63.45,"end":66.605,"sentiment":"neutral","sentiment_score":0.016707053408026695},{"text":"Not quite sure why.","start":69.065,"end":70.605,"sentiment":"neutral","sentiment_score":-0.18220001459121704},{"text":"So it's because the the actual Harmony email reports are going to Harry and then they're also going to James The Tycehurst.","start":72.665,"end":84.9,"sentiment":"neutral","sentiment_score":-0.09573305753821676},{"text":"I did that.","start":85.200005,"end":85.840004,"sentiment":"neutral","sentiment_score":-0.11238279193639755}],"sentiment":"neutral","sentiment_score":-0.07303518196567893,"channel":1,"num_words":40,"start":61.850002,"end":85.840004},{"sentences":[{"text":"I don't know why it's going there.","start":85.840004,"end":87.22,"sentiment":"neutral","sentiment_score":-0.2163064969437463},{"text":"Does that make sense?","start":88.32,"end":89.380005,"sentiment":"neutral","sentiment_score":-0.07567588798701763}],"sentiment":"neutral","sentiment_score":-0.16516809368675406,"channel":1,"num_words":11,"start":85.840004,"end":89.380005},{"sentences":[{"text":"Ma'am, who's","start":92.53,"end":93.490005,"sentiment":"neutral","sentiment_score":-0.023703760467469692}],"sentiment":"neutral","sentiment_score":-0.023703760467469692,"channel":0,"num_words":2,"start":92.53,"end":93.490005},{"sentences":[{"text":"So the","start":93.12,"end":93.520004,"sentiment":"neutral","sentiment_score":-0.021868107840418816}],"sentiment":"neutral","sentiment_score":-0.021868107840418816,"channel":1,"num_words":2,"start":93.12,"end":93.520004},{"sentences":[{"text":"speaking?","start":93.490005,"end":93.990005,"sentiment":"neutral","sentiment_score":-0.01967666298151016}],"sentiment":"neutral","sentiment_score":-0.01967666298151016,"channel":0,"num_words":1,"start":93.490005,"end":93.990005},{"sentences":[{"text":"yeah.","start":95.04,"end":95.36,"sentiment":"neutral","sentiment_score":-0.004941076040267944},{"text":"Dan Gordon.","start":95.36,"end":96.26,"sentiment":"neutral","sentiment_score":-0.007993830367922783}],"sentiment":"neutral","sentiment_score":-0.006976245592037837,"channel":1,"num_words":3,"start":95.04,"end":96.26},{"sentences":[{"text":"Don Gordon.","start":98.05499,"end":98.795,"sentiment":"neutral","sentiment_score":-0.004044435918331146},{"text":"Okay.","start":98.854996,"end":99.255,"sentiment":"neutral","sentiment_score":0.012422947213053703},{"text":"Hi, Don.","start":99.255,"end":99.994995,"sentiment":"neutral","sentiment_score":0.01991852931678295}],"sentiment":"neutral","sentiment_score":0.008834226801991463,"channel":0,"num_words":5,"start":98.05499,"end":99.994995},{"sentences":[{"text":"So the email that it's linked under is reception@specialist,entcare.com.au.","start":101.065,"end":107.805,"sentiment":"neutral","sentiment_score":0.0075787503737956285},{"text":"The reception, it sounds, @specialist,eforecho,forNovember,tfortango,","start":109.785,"end":114.97,"sentiment":"neutral","sentiment_score":-0.00028089975239709025}],"sentiment":"neutral","sentiment_score":0.004771732471583944,"channel":1,"num_words":14,"start":101.065,"end":114.97},{"sentences":[{"text":"One sec.","start":115.83,"end":116.39,"sentiment":"neutral","sentiment_score":-0.0030024084262549877}],"sentiment":"neutral","sentiment_score":-0.0030024084262549877,"channel":0,"num_words":2,"start":115.83,"end":116.39},{"sentences":[{"text":"k","start":116.31,"end":116.71,"sentiment":"neutral","sentiment_score":-0.005341559648513794}],"sentiment":"neutral","sentiment_score":-0.005341559648513794,"channel":1,"num_words":1,"start":116.31,"end":116.71},{"sentences":[{"text":"One 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John.","start":117.19,"end":118.23,"sentiment":"neutral","sentiment_score":0.0021581296459771693},{"text":"One sec.","start":118.23,"end":118.97,"sentiment":"neutral","sentiment_score":0.002209553262218833},{"text":"Hi, Don.","start":152.265,"end":152.745,"sentiment":"neutral","sentiment_score":0.11363860592246056},{"text":"How are you?","start":152.745,"end":153.225,"sentiment":"neutral","sentiment_score":0.15321352084477743},{"text":"Harry 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am I speaking to?","start":158.94499,"end":160.165,"sentiment":"neutral","sentiment_score":-0.030711237341165543}],"sentiment":"neutral","sentiment_score":-0.02961822599172592,"channel":1,"num_words":6,"start":158.465,"end":160.165},{"sentences":[{"text":"Yeah.","start":160.265,"end":160.66501,"sentiment":"neutral","sentiment_score":0.008464175276458263},{"text":"You're talking to Harry?","start":160.66501,"end":161.465,"sentiment":"neutral","sentiment_score":0.014242546865716577},{"text":"How are you?","start":161.465,"end":162.205,"sentiment":"neutral","sentiment_score":0.06991042569279671}],"sentiment":"neutral","sentiment_score":0.034395704977214336,"channel":0,"num_words":8,"start":160.265,"end":162.205},{"sentences":[{"text":"Oh, hi, Harry.","start":163.025,"end":163.825,"sentiment":"neutral","sentiment_score":-0.01938664975265662},{"text":"Sorry.","start":163.825,"end":164.14499,"sentiment":"neutral","sentiment_score":-0.13506847620010376},{"text":"It's a bit 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Harry explains that the email is linked to a different email address and the representative tries to troubleshoot why it is going to the wrong place. The representative eventually puts Harry on his mobile phone to check if he can hear them."},"intents":{"segments":[{"text":"So I've got this Harmony endpoint with your company. Just wanted to check just to log in. I mean, I think at some point, we were on a trial. I just wanted to see if that trial's ended. So we had this Harmony endpoint for our email. It Okay.","start_word":58,"end_word":106,"intents":[{"intent":"Check endpoint","confidence_score":0.08929142}]},{"text":"Just wanted to check just to log in. I mean, I think at some point, we were on a trial. I just wanted to see if that trial's ended. So we had this Harmony endpoint for our email. It Okay. was under I don't know what's the best way to find us. We had it under our email address, which reception@specialistentcare.com.au.","start_word":67,"end_word":127,"intents":[{"intent":"Check email","confidence_score":0.0113678975}]},{"text":"was under I don't know what's the best way to find us. We had it under our email address, which reception@specialistentcare.com.au.","start_word":107,"end_word":127,"intents":[{"intent":"Find email","confidence_score":0.049606897}]},{"text":"We had it under our email address, which reception@specialistentcare.com.au. Okay.","start_word":119,"end_word":128,"intents":[{"intent":"Update address","confidence_score":0.00006372897}]},{"text":"So I can give you the email. It's let's just see. Not quite sure why. So it's because the the actual Harmony email reports are going to Harry and then they're also going to James The Tycehurst. I did that. I don't know why it's going there. Does that make sense?","start_word":129,"end_word":179,"intents":[{"intent":"Confirm email","confidence_score":0.058278497},{"intent":"Provide email","confidence_score":0.12517886}]},{"text":"We're just trying to log in to the checkpoint. So I'm just trying to work out why yes. So I'm trying to work out the checkpoint, we had that trial for a month, I think it was. The emails are going to you, which is at Techcom Systems, but also to someone called James Tyshurst at Dicker Data. Why is it going there? No.","start_word":251,"end_word":314,"intents":[{"intent":"Explain checkpoint","confidence_score":0.009252211}]},{"text":"The emails are going to you, which is at Techcom Systems, but also to someone called James Tyshurst at Dicker Data. Why is it going there? No.","start_word":288,"end_word":314,"intents":[{"intent":"Confirm connection","confidence_score":0.0032422976}]},{"text":"It's basically we we are partner. Okay?","start_word":322,"end_word":328,"intents":[{"intent":"Explain partnership status","confidence_score":0.09609587}]},{"text":"your your I license just logged is already activated. Your license is already activated before trial. So you are all good in terms of license. Okay?","start_word":383,"end_word":408,"intents":[{"intent":"Confirm license activation","confidence_score":0.038776856}]},{"text":"In case you want any support, definitely me I can't or James I'm gonna will help you you. know how so one sec.","start_word":416,"end_word":438,"intents":[{"intent":"Explain assistance offer support call","confidence_score":1.9285821e-8}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello. Is this Harry? Hello? Hi. Who's speaking? Sorry? Hello? Hi. This is It's Ross from Techcom Systems. How are you, ma'am? you're good.","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":0.061111144721508026},{"text":"I just can't hear you. It's a very bad line.","start_word":26,"end_word":35,"sentiment":"negative","sentiment_score":-0.7009473443031311},{"text":"It's it's Harry. Can you hear me now? Not Harry really.","start_word":36,"end_word":46,"sentiment":"neutral","sentiment_score":-0.26026979088783264},{"text":"is not available.","start_word":47,"end_word":49,"sentiment":"negative","sentiment_score":-0.3478153944015503},{"text":"You can tell me. Yep. Okay. That's right. So I've got this Harmony endpoint with your company. Just wanted to check just to log in. I mean, I think at some point, we were on a trial. I just wanted to see if that trial's ended. So we had this Harmony endpoint for our email. It Okay. was under I don't know what's the best way to find us. We had it under our email address, which reception@specialistentcare.com.au. Okay. So I can give you the email. It's let's just see. Not quite sure why. So it's because the the actual Harmony email reports are going to Harry and then they're also going to James The Tycehurst. I did that. I don't know why it's going there. Does that make sense? Ma'am, who's So the speaking? yeah. Dan Gordon. Don Gordon. Okay. Hi, Don. So the email that it's linked under is reception@specialist,entcare.com.au. The reception, it sounds, @specialist,eforecho,forNovember,tfortango, One sec. k One sec. I One e sec, John. One sec. Hi, Don. How are you? Harry here. Hi. Hello? Hello? Sorry. Who am I speaking to? Yeah. You're talking to Harry? How are you? Oh, hi, Harry. Sorry.","start_word":50,"end_word":246,"sentiment":"neutral","sentiment_score":-0.01910818096836509},{"text":"It's a bit confusing.","start_word":247,"end_word":250,"sentiment":"negative","sentiment_score":-0.3531259000301361},{"text":"We're just trying to log in to the checkpoint. So I'm just trying to work out why yes. So I'm trying to work out the checkpoint, we had that trial for a month, I think it was. The emails are going to you, which is at Techcom Systems, but also to someone called James Tyshurst at Dicker Data. Why is it going there? No. All It's the not report. going there. It's basically we we are partner. Okay? So basically, it's like a tiered structure. So emails are not going there. Basically, it's a tenant access. Right? So we're actually supporting you. Okay? Uh-huh. But it's still but it's saying in the checkpoint all the that's alright. So let me just log in and see because I put So in the portal. your your I license just logged is already activated. Your license is already activated before trial.","start_word":251,"end_word":398,"sentiment":"neutral","sentiment_score":-0.05386406183242798},{"text":"So you are all good in terms of license.","start_word":399,"end_word":407,"sentiment":"positive","sentiment_score":0.34707456827163696},{"text":"Okay? And that's for the support call. Right? In case you want any support, definitely me I can't or James I'm gonna will help you you. know how so one sec. I'm gonna put you on your mobile because I can't hear. It's really Okay. cutting out. Call One me sec. directly. Yeah. Call me direct.","start_word":408,"end_word":463,"sentiment":"neutral","sentiment_score":-0.07328919880092144}],"average":{"sentiment":"neutral","sentiment_score":-0.05186343354803574}}}}