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And if I heard you right, you said yours I'm speaking to mister Andrew Tao? Okay. Nice to have you in the line. Just give me one moment. Okay? Let me check. Thank you. So much for patiently waiting on the line, Andrew. I do apologize. Currently, our tech rep is out from the office. But if I may verify, your concern is about the VoIP issue that we're having in streaming or your Internet service itself? Mhmm. Mhmm. Mhmm. Mhmm. Mm-mm. I'm just trying to obtain the exact issues you're having right now. In that way, I can endorse it properly to our concerned department. So once they went back to office, they could attend this in priority. So you're saying you do have the servicer connection, or you're having an issue using your work computer? Is this, like, blocking any website? Hello? Okay. Mm-mm. Mm-mm. Mhmm. I'm so sorry to hear about this, but, yes, I do heard those currently ongoing issue in reference with the IP location. And then I'm so sorry. I do have a limited details in this, but I could see in here that they also sent, like, an instruction that you have to unplug your router for thirty seconds. Have you tried to do this and it still not work? Okay. Okay. Thank you. Thank you so much for confirming. So, yeah, here's what I'm going to do. I'll just go ahead and personally endorse this to our tech rep. In that way, once they went back to office, they will go ahead and attend this in priority. But as as long as I'm aware, they're still closely monitoring and working on this to resolve our IT and back end team. But I've already take note your, account and a specific concern so they could update you or get in touch with you as soon as possible that they could back to office today. Okay? You you're welcome. And, again, I do apologize for this inconvenience caused. And if you do have any other concerns, aside from tech, just let us know. Okay? And we are here to help. Okay. Thank thank you, Andrew. Have a good one, and be safe always. 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Thank you so much for calling Airtel accounts. How may I help you today? Oh, let me just go ahead and check on here. Just bear with me.\n\nAnd if I heard you right, you said yours I'm speaking to mister Andrew Tao? Okay. Nice to have you in the line. Just give me one moment. Okay?\n\nLet me check. Thank you. So much for patiently waiting on the line, Andrew. I do apologize. Currently, our tech rep is out from the office.\n\nBut if I may verify, your concern is about the VoIP issue that we're having in streaming or your Internet service itself? Mhmm. Mhmm. Mhmm. Mhmm.\n\nMm-mm. I'm just trying to obtain the exact issues you're having right now. In that way, I can endorse it properly to our concerned department. So once they went back to office, they could attend this in priority. So you're saying you do have the servicer connection, or you're having an issue using your work computer?\n\nIs this, like, blocking any website? Hello? Okay. Mm-mm. Mm-mm.\n\nMhmm. I'm so sorry to hear about this, but, yes, I do heard those currently ongoing issue in reference with the IP location. And then I'm so sorry. I do have a limited details in this, but I could see in here that they also sent, like, an instruction that you have to unplug your router for thirty seconds. Have you tried to do this and it still not work?\n\nOkay. Okay. Thank you. Thank you so much for confirming. So, yeah, here's what I'm going to do.\n\nI'll just go ahead and personally endorse this to our tech rep. In that way, once they went back to office, they will go ahead and attend this in priority. But as as long as I'm aware, they're still closely monitoring and working on this to resolve our IT and back end team. But I've already take note your, account and a specific concern so they could update you or get in touch with you as soon as possible that they could back to office today. Okay?\n\nYou you're welcome. And, again, I do apologize for this inconvenience caused. And if you do have any other concerns, aside from tech, just let us know. Okay? And we are here to help.\n\nOkay. Thank thank you, Andrew. Have a good one, and be safe always. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"positive","sentiment_score":0.3717558681964874},{"text":"Thank you so much for calling Airtel accounts.","start":1.1999999,"end":3.6,"sentiment":"positive","sentiment_score":0.6570784449577332},{"text":"How may I help you today?","start":3.6,"end":4.9,"sentiment":"positive","sentiment_score":0.6105961203575134},{"text":"Oh, let me just go ahead and check on here.","start":27.3,"end":29.779999,"sentiment":"neutral","sentiment_score":0.022624322958290578},{"text":"Just bear with me.","start":29.779999,"end":30.74,"sentiment":"neutral","sentiment_score":0.026978067122399807}],"sentiment":"neutral","sentiment_score":0.33193502234744615,"num_words":29,"start":0.88,"end":30.74},{"sentences":[{"text":"And if I heard you right, you said yours I'm speaking to mister Andrew 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Andrew.","start":117.7,"end":120.34,"sentiment":"positive","sentiment_score":0.36236681871944004},{"text":"I do apologize.","start":120.34,"end":121.24,"sentiment":"neutral","sentiment_score":-0.09953903903563817},{"text":"Currently, our tech rep is out from the office.","start":121.619995,"end":125.425,"sentiment":"neutral","sentiment_score":-0.1207223708430926}],"sentiment":"neutral","sentiment_score":0.10734581918670581,"num_words":26,"start":42.485,"end":125.425},{"sentences":[{"text":"But if I may verify, your concern is about the VoIP issue that we're having in streaming or your Internet service 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This is Andrew speaking. I'm actually trying to reach tech support because I'm having Internet problems. But I've been waiting on the on the line for quite a while, and no one's picked up. So I thought I'd try giving this this number a call instead. Are you able to direct me or connect me with someone who can help me with tech? Yes. Yes. There was a recent update I got in my email about GeoIP being updated. Ever since that update came out, my Internet is working fine. But on my work computer, it's not working on that. That's all I'm trying to figure out at the moment. Just my work my company computer that doesn't work over the network. Yes. The Internet is incredibly slow on my work computer on this network, But I am also unable to sign to any of my work account. So my email account, my Teams account, SharePoint account, it won't let me sign. The moment I connect my work computer to my mobile data data roaming, it works normally. Mhmm. Yes. So I think this isolated to a change recent change to the network on Airtel side. I'm just hoping to figure out if there's any technical issues on your end, or is there anything I can do on my end to resolve it? Yes. I have Proxima. Yes. Yep. Thank you very much. Appreciate it. All good. Yeah. I will. Thank you very much. You too. 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Proxima.","start":273.915,"end":275.135,"sentiment":"neutral","sentiment_score":-0.009072180604562163},{"text":"Yes.","start":275.435,"end":275.935,"sentiment":"neutral","sentiment_score":0.052957914769649506},{"text":"Yep.","start":318.13,"end":318.53,"sentiment":"neutral","sentiment_score":0.11881377547979356}],"sentiment":"neutral","sentiment_score":-0.055397509717184934,"num_words":33,"start":233.40001,"end":318.53},{"sentences":[{"text":"Thank you very much.","start":318.53,"end":319.65,"sentiment":"positive","sentiment_score":0.43649812787771225},{"text":"Appreciate it.","start":319.65,"end":320.63,"sentiment":"positive","sentiment_score":0.49682435393333435},{"text":"All good.","start":323.685,"end":328.985,"sentiment":"neutral","sentiment_score":0.04128338396549225},{"text":"Yeah.","start":333.76498,"end":334.085,"sentiment":"neutral","sentiment_score":0.19239048659801483},{"text":"I will.","start":334.085,"end":334.565,"sentiment":"neutral","sentiment_score":0.2486078441143036}],"sentiment":"neutral","sentiment_score":0.31925583292137494,"num_words":11,"start":318.53,"end":334.565},{"sentences":[{"text":"Thank you very much.","start":334.565,"end":335.625,"sentiment":"positive","sentiment_score":0.3898308724164963},{"text":"You too.","start":340.10693,"end":340.82693,"sentiment":"positive","sentiment_score":0.3946366161108017},{"text":"Bye.","start":340.82693,"end":341.32693,"sentiment":"neutral","sentiment_score":0.2083120048046112}],"sentiment":"positive","sentiment_score":0.36527267524174284,"num_words":7,"start":334.565,"end":341.32693}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Hi. This is Andrew speaking. I'm actually trying to reach tech support because I'm having Internet problems. But I've been waiting on the on the line for quite a while, and no one's picked up. So I thought I'd try giving this this number a call instead.\n\nAre you able to direct me or connect me with someone who can help me with tech?\n\nChannel 0: Oh, let me just go ahead and check on here. Just bear with me. And if I heard you right, you said yours I'm speaking to mister Andrew Tao?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Nice to have you in the line. Just give me one moment. Okay? Let\n\nChannel 1: Yes.\n\nChannel 0: me check. Thank you. So much for patiently waiting on the line, Andrew. I do apologize. Currently, our tech rep is out from the office.\n\nBut if I may verify, your concern is about the VoIP issue that we're having in streaming or your Internet service itself?\n\nChannel 1: There was a recent update I got in my email about GeoIP\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: being updated. Ever since that update came out, my Internet is working fine. But on\n\nChannel 0: Mhmm.\n\nChannel 1: my\n\nChannel 0: Mhmm.\n\nChannel 1: work computer, it's not working on that. That's all I'm trying to figure out at the moment.\n\nChannel 0: Mm-mm.\n\nChannel 1: Just my work my company computer that doesn't work over the network.\n\nChannel 0: I'm just trying to obtain the exact issues you're having right now. In that way, I can endorse it properly to our concerned department. So once they went back to office, they could attend this in priority. So you're saying you do have the servicer connection, or you're having an issue using your work computer? Is this, like, blocking any website?\n\nChannel 1: Yes. The Internet is incredibly slow on my work computer\n\nChannel 0: Hello?\n\nChannel 1: on this network,\n\nChannel 0: Okay. Mm-mm.\n\nChannel 1: But I am also unable to sign to any of my work account. So my email account, my Teams account, SharePoint account, it won't let me sign. The moment I connect my work computer to my mobile data data roaming, it works normally. Mhmm.\n\nChannel 0: Mm-mm.\n\nChannel 1: Yes. So I think this isolated to a change recent change to the network on Airtel side. I'm just hoping to figure out if there's any technical issues on your end, or is there anything I can do on my end to resolve it?\n\nChannel 0: Mhmm. I'm so sorry to hear about this, but, yes, I do heard those currently ongoing issue in reference with the IP location. And then I'm so sorry. I do have a limited details in this, but I could see in here that they also sent, like, an instruction that you have to unplug your router for thirty seconds. Have you tried to do this and it still not\n\nChannel 1: Yes.\n\nChannel 0: work?\n\nChannel 1: I have Proxima.\n\nChannel 0: Okay.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Thank you. Thank you so much for confirming. So, yeah, here's what I'm going to do. I'll just go ahead and personally endorse this to our tech rep.\n\nIn that way, once they went back to office, they will go ahead and attend this in priority. But as as long as I'm aware, they're still closely monitoring and working on this to resolve our IT and back end team. But I've already take note your, account and a specific concern so they could update you or get in touch with you as soon as possible that they could back to office today. Okay?\n\nChannel 1: Yep. Thank you very much. Appreciate it.\n\nChannel 0: You you're welcome. And, again, I do apologize for this\n\nChannel 1: All\n\nChannel 0: inconvenience caused. And if you do have any other concerns,\n\nChannel 1: good.\n\nChannel 0: aside from tech, just let us know. Okay? And we are here to help.\n\nChannel 1: Yeah. I will. Thank you\n\nChannel 0: Okay.\n\nChannel 1: very much.\n\nChannel 0: Thank thank you, Andrew. Have a good one, and be safe always. Bye\n\nChannel 1: You too. Bye.\n\nChannel 0: bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"positive","sentiment_score":0.3717558681964874},{"text":"Thank you so much for calling Airtel accounts.","start":1.1999999,"end":3.6,"sentiment":"positive","sentiment_score":0.6570784449577332},{"text":"How may I help you today?","start":3.6,"end":4.9,"sentiment":"positive","sentiment_score":0.6105961203575134}],"sentiment":"positive","sentiment_score":0.6194640100002289,"channel":0,"num_words":15,"start":0.88,"end":4.9},{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.0,"sentiment":"neutral","sentiment_score":0.06095316633582115},{"text":"This is Andrew speaking.","start":6.0,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.058263340033590794},{"text":"I'm actually trying to reach tech support because I'm having Internet problems.","start":7.52,"end":11.62,"sentiment":"neutral","sentiment_score":0.01990694273263216},{"text":"But I've been waiting on the on the line for quite a while, and no one's picked up.","start":12.48,"end":17.385,"sentiment":"neutral","sentiment_score":-0.15089458682470852},{"text":"So I thought I'd try giving this this number a call instead.","start":17.385,"end":20.845,"sentiment":"neutral","sentiment_score":0.026381600958605606}],"sentiment":"neutral","sentiment_score":-0.039715606639993954,"channel":1,"num_words":47,"start":5.7599998,"end":20.845},{"sentences":[{"text":"Are you able to direct me or connect me with someone who can help me with tech?","start":21.384998,"end":26.285,"sentiment":"neutral","sentiment_score":0.10230267398497637}],"sentiment":"neutral","sentiment_score":0.10230267398497637,"channel":1,"num_words":17,"start":21.384998,"end":26.285},{"sentences":[{"text":"Oh, let me just go ahead and check on here.","start":27.3,"end":29.779999,"sentiment":"neutral","sentiment_score":0.022624322958290578},{"text":"Just bear with me.","start":29.779999,"end":30.74,"sentiment":"neutral","sentiment_score":0.026978067122399807},{"text":"And if I heard you right, you said yours I'm speaking to mister Andrew Tao?","start":30.74,"end":36.92,"sentiment":"neutral","sentiment_score":0.011176751491924127}],"sentiment":"neutral","sentiment_score":0.017303681739702308,"channel":0,"num_words":29,"start":27.3,"end":36.92},{"sentences":[{"text":"Yes.","start":37.47,"end":37.97,"sentiment":"neutral","sentiment_score":0.06956958770751953}],"sentiment":"neutral","sentiment_score":0.06956958770751953,"channel":1,"num_words":1,"start":37.47,"end":37.97},{"sentences":[{"text":"Okay.","start":38.82,"end":39.22,"sentiment":"neutral","sentiment_score":0.157294362783432},{"text":"Nice to have you in the line.","start":39.22,"end":40.579998,"sentiment":"positive","sentiment_score":0.48609475578580585},{"text":"Just give me one 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Andrew.","start":117.7,"end":120.34,"sentiment":"positive","sentiment_score":0.36236681871944004},{"text":"I do apologize.","start":120.34,"end":121.24,"sentiment":"neutral","sentiment_score":-0.09953903903563817},{"text":"Currently, our tech rep is out from the office.","start":121.619995,"end":125.425,"sentiment":"neutral","sentiment_score":-0.1207223708430926}],"sentiment":"neutral","sentiment_score":0.10923312544822693,"channel":0,"num_words":25,"start":42.725,"end":125.425},{"sentences":[{"text":"But if I may verify, your concern is about the VoIP issue that we're having in streaming or your Internet service itself?","start":125.805,"end":137.905,"sentiment":"neutral","sentiment_score":-0.055333775214173576}],"sentiment":"neutral","sentiment_score":-0.055333775214173576,"channel":0,"num_words":22,"start":125.805,"end":137.905},{"sentences":[{"text":"There was a recent update I got in my email about 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anything I can do on my end to resolve it?","start":233.40001,"end":243.015,"sentiment":"neutral","sentiment_score":-0.07069929551195216}],"sentiment":"neutral","sentiment_score":-0.07338013599457388,"channel":1,"num_words":44,"start":224.36,"end":243.015},{"sentences":[{"text":"Mhmm.","start":243.72499,"end":244.22499,"sentiment":"neutral","sentiment_score":-0.03791515901684761},{"text":"I'm so sorry to hear about this, but, yes, I do heard those currently ongoing issue in reference with the IP location.","start":244.44499,"end":256.39,"sentiment":"neutral","sentiment_score":-0.15845899808813224},{"text":"And then I'm so sorry.","start":257.01,"end":258.69,"sentiment":"neutral","sentiment_score":-0.15084586292505264},{"text":"I do have a limited details in this, but I could see in here that they also sent, like, an instruction that you have to unplug your router for thirty 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confirming.","start":277.365,"end":278.905,"sentiment":"positive","sentiment_score":0.48022670050462085},{"text":"So, yeah, here's what I'm going to do.","start":279.045,"end":281.20502,"sentiment":"neutral","sentiment_score":0.2961111515760422},{"text":"I'll just go ahead and personally endorse this to our tech rep.","start":281.20502,"end":285.33,"sentiment":"neutral","sentiment_score":0.248818539083004}],"sentiment":"neutral","sentiment_score":0.30676149653977364,"channel":0,"num_words":29,"start":276.165,"end":285.33},{"sentences":[{"text":"In that way, once they went back to office, they will go ahead and attend this in priority.","start":285.38998,"end":290.69,"sentiment":"neutral","sentiment_score":0.12887359658877054},{"text":"But as as long as I'm aware, they're still closely monitoring and working on this to resolve our IT and back end team.","start":291.06998,"end":302.17502,"sentiment":"neutral","sentiment_score":-0.0166958955966908},{"text":"But I've already take note your, account and a specific concern so they could update you or get in touch with you as soon as possible that they could back to office today.","start":302.475,"end":316.78998,"sentiment":"neutral","sentiment_score":0.013741458681496706},{"text":"Okay?","start":316.78998,"end":317.28998,"sentiment":"neutral","sentiment_score":0.049406997859478}],"sentiment":"neutral","sentiment_score":0.03251459032297135,"channel":0,"num_words":75,"start":285.38998,"end":317.28998},{"sentences":[{"text":"Yep.","start":318.13,"end":318.53,"sentiment":"neutral","sentiment_score":0.11881377547979356},{"text":"Thank you very much.","start":318.53,"end":319.65,"sentiment":"positive","sentiment_score":0.43649812787771225},{"text":"Appreciate it.","start":319.65,"end":320.63,"sentiment":"positive","sentiment_score":0.49682435393333435}],"sentiment":"positive","sentiment_score":0.40835071355104446,"channel":1,"num_words":7,"start":318.13,"end":320.63},{"sentences":[{"text":"You you're welcome.","start":320.22998,"end":321.43,"sentiment":"positive","sentiment_score":0.34760551651318866},{"text":"And, again, I do apologize for this","start":321.43,"end":323.75,"sentiment":"neutral","sentiment_score":0.02478637865611485}],"sentiment":"neutral","sentiment_score":0.121632120013237,"channel":0,"num_words":10,"start":320.22998,"end":323.75},{"sentences":[{"text":"All","start":323.685,"end":324.185,"sentiment":"neutral","sentiment_score":-0.07212841510772705}],"sentiment":"neutral","sentiment_score":-0.07212841510772705,"channel":1,"num_words":1,"start":323.685,"end":324.185},{"sentences":[{"text":"inconvenience caused.","start":323.75,"end":325.05,"sentiment":"neutral","sentiment_score":-0.1617146097123623},{"text":"And if you do have any other concerns,","start":325.565,"end":328.145,"sentiment":"neutral","sentiment_score":0.09547554235905409}],"sentiment":"neutral","sentiment_score":0.04403751194477081,"channel":0,"num_words":10,"start":323.75,"end":328.145},{"sentences":[{"text":"good.","start":328.485,"end":328.985,"sentiment":"neutral","sentiment_score":0.15469518303871155}],"sentiment":"neutral","sentiment_score":0.15469518303871155,"channel":1,"num_words":1,"start":328.485,"end":328.985},{"sentences":[{"text":"aside from tech, just let us know.","start":329.405,"end":331.085,"sentiment":"neutral","sentiment_score":0.12589304468461446},{"text":"Okay?","start":331.085,"end":331.405,"sentiment":"neutral","sentiment_score":0.1702737957239151},{"text":"And we are here to help.","start":331.405,"end":332.865,"sentiment":"neutral","sentiment_score":0.2567995513478915}],"sentiment":"neutral","sentiment_score":0.18516588690025465,"channel":0,"num_words":14,"start":329.405,"end":332.865},{"sentences":[{"text":"Yeah.","start":333.76498,"end":334.085,"sentiment":"neutral","sentiment_score":0.19239048659801483},{"text":"I will.","start":334.085,"end":334.565,"sentiment":"neutral","sentiment_score":0.2486078441143036},{"text":"Thank you","start":334.565,"end":334.885,"sentiment":"positive","sentiment_score":0.34705133736133575}],"sentiment":"neutral","sentiment_score":0.2767417699098587,"channel":1,"num_words":5,"start":333.76498,"end":334.885},{"sentences":[{"text":"Okay.","start":334.76498,"end":335.26498,"sentiment":"positive","sentiment_score":0.33629897236824036}],"sentiment":"positive","sentiment_score":0.33629897236824036,"channel":0,"num_words":1,"start":334.76498,"end":335.26498},{"sentences":[{"text":"very much.","start":334.885,"end":335.625,"sentiment":"positive","sentiment_score":0.4326104074716568}],"sentiment":"positive","sentiment_score":0.4326104074716568,"channel":1,"num_words":2,"start":334.885,"end":335.625},{"sentences":[{"text":"Thank thank you, Andrew.","start":335.32498,"end":336.845,"sentiment":"positive","sentiment_score":0.48440588265657425},{"text":"Have a good one, and be safe always.","start":336.845,"end":338.945,"sentiment":"positive","sentiment_score":0.7401718869805336},{"text":"Bye","start":339.05695,"end":339.55695,"sentiment":"positive","sentiment_score":0.3701984882354736}],"sentiment":"positive","sentiment_score":0.6330151626696954,"channel":0,"num_words":13,"start":335.32498,"end":339.55695},{"sentences":[{"text":"You too.","start":340.10693,"end":340.82693,"sentiment":"positive","sentiment_score":0.3946366161108017},{"text":"Bye.","start":340.82693,"end":341.32693,"sentiment":"neutral","sentiment_score":0.2083120048046112}],"sentiment":"neutral","sentiment_score":0.33252841234207153,"channel":1,"num_words":3,"start":340.10693,"end":341.32693},{"sentences":[{"text":"bye.","start":340.92444,"end":341.42444,"sentiment":"neutral","sentiment_score":-0.09316813945770264}],"sentiment":"neutral","sentiment_score":-0.09316813945770264,"channel":0,"num_words":1,"start":340.92444,"end":341.42444}]},"summary":{"result":"success","short":"The customer, Andrew, is experiencing internet problems and is trying to reach tech support. The representative, Andrew, informs Andrew that the tech representative is out from the office but will follow up with him. Andrew explains that his work computer is not working on the network and is unable to sign to any work accounts. Andrew apologizes for the inconvenience and promises to personally endorse the issue to the technician."},"intents":{"segments":[{"text":"I'm actually trying to reach tech support because I'm having Internet problems. But I've been waiting on the on the line for quite a while, and no one's picked up. So I thought I'd try giving this this number a call instead. Are you able to direct me or connect me with someone who can help me with tech?","start_word":20,"end_word":78,"intents":[{"intent":"Assist with technical issues","confidence_score":0.0013272568}]},{"text":"So I think this isolated to a change recent change to the network on Airtel side. I'm just hoping to figure out if there's any technical issues on your end, or is there anything I can do on my end to resolve it? Mhmm.","start_word":357,"end_word":400,"intents":[{"intent":"Inquire about technical issues","confidence_score":0.0033621925}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6075179576873779},{"text":"Hi. This is Andrew speaking. I'm actually trying to reach tech support because I'm having Internet problems. But I've been waiting on the on the line for quite a while, and no one's picked up. So I thought I'd try giving this this number a call instead. Are you able to direct me or connect me with someone who can help me with tech? Oh, let me just go ahead and check on here. Just bear with me. And if I heard you right, you said yours I'm speaking to mister Andrew Tao? Yes. Okay.","start_word":15,"end_word":109,"sentiment":"neutral","sentiment_score":0.0031538077164441347},{"text":"Nice to have you in the line.","start_word":110,"end_word":116,"sentiment":"positive","sentiment_score":0.4998590350151062},{"text":"Just give me one moment. Okay? Let Yes. me check. Thank you.","start_word":117,"end_word":128,"sentiment":"neutral","sentiment_score":0.21779175102710724},{"text":"So much for patiently waiting on the line, Andrew.","start_word":129,"end_word":137,"sentiment":"positive","sentiment_score":0.3693647384643554},{"text":"I do apologize. Currently, our tech rep is out from the office. But if I may verify, your concern is about the VoIP issue that we're having in streaming or your Internet service itself? There was a recent update I got in my email about GeoIP Mhmm. Mhmm. being updated. Ever since that update came out, my Internet is working fine. But on Mhmm. my Mhmm. work computer, it's not working on that. That's all I'm trying to figure out at the moment. Mm-mm. Just my work my company computer that doesn't work over the network. I'm just trying to obtain the exact issues you're having right now. In that way, I can endorse it properly to our concerned department. So once they went back to office, they could attend this in priority. So you're saying you do have the servicer connection, or you're having an issue using your work computer? Is this, like, blocking any website? Yes.","start_word":138,"end_word":295,"sentiment":"neutral","sentiment_score":-0.10933317989110948},{"text":"The Internet is incredibly slow on my work computer Hello? on this network, Okay.","start_word":296,"end_word":309,"sentiment":"negative","sentiment_score":-0.558442234992981},{"text":"Mm-mm.","start_word":310,"end_word":310,"sentiment":"neutral","sentiment_score":-0.16076672077178955},{"text":"But I am also unable to sign to any of my work account. So my email account, my Teams account, SharePoint account, it won't let me sign.","start_word":311,"end_word":337,"sentiment":"negative","sentiment_score":-0.42789503931999207},{"text":"The moment I connect my work computer to my mobile data data roaming, it works normally. Mhmm. Mm-mm. Yes. So I think this isolated to a change recent change to the network on Airtel side. I'm just hoping to figure out if there's any technical issues on your end, or is there anything I can do on my end to resolve it? Mhmm. I'm so sorry to hear about this, but, yes, I do heard those currently ongoing issue in reference with the IP location. And then I'm so sorry. I do have a limited details in this, but I could see in here that they also sent, like, an instruction that you have to unplug your router for thirty seconds. Have you tried to do this and it still not Yes. work? I have Proxima. Okay. Yes. Okay. Thank you.","start_word":338,"end_word":478,"sentiment":"neutral","sentiment_score":-0.10588023066520692},{"text":"Thank you so much for confirming.","start_word":479,"end_word":484,"sentiment":"positive","sentiment_score":0.47909802198410034},{"text":"So, yeah, here's what I'm going to do. I'll just go ahead and personally endorse this to our tech rep. In that way, once they went back to office, they will go ahead and attend this in priority. But as as long as I'm aware, they're still closely monitoring and working on this to resolve our IT and back end team. But I've already take note your, account and a specific concern so they could update you or get in touch with you as soon as possible that they could back to office today. Okay? Yep.","start_word":485,"end_word":580,"sentiment":"neutral","sentiment_score":0.09214556217193604},{"text":"Thank you very much. Appreciate it. You you're welcome.","start_word":581,"end_word":589,"sentiment":"positive","sentiment_score":0.427722692489624},{"text":"And, again, I do apologize for this All inconvenience caused. And if you do have any other concerns, good. aside from tech, just let us know. Okay? And we are here to help. Yeah. I will.","start_word":590,"end_word":625,"sentiment":"neutral","sentiment_score":0.11448337137699129},{"text":"Thank you Okay. very much. Thank thank you, Andrew. Have a good one, and be safe always. Bye You too.","start_word":626,"end_word":645,"sentiment":"positive","sentiment_score":0.5455970495939255},{"text":"Bye. bye.","start_word":646,"end_word":647,"sentiment":"neutral","sentiment_score":0.18036124110221863}],"average":{"sentiment":"neutral","sentiment_score":-0.00193951953345443}}}}