{"metadata":{"transaction_key":"deprecated","request_id":"01a0d5e1-a518-7bb2-a0e6-58f2a667a72b","sha256":"d56f24a9a636455eaff488a3b9b124818253a68d4582c6fb62c54a6025d17026","created":"2026-09-25T00:05:31.663Z","duration":48.959938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":168,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":200,"output_tokens":200},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":200,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. I would like to speak with Mark, Mark Wade. Yeah. My name is Ronald from Cloud Solution IT. On class. I I understand you're also working as a as an IT manager for the school. Am I right? Alright. Oh. Okay. I'll just send him an email then. Alright. Thank you. Alright. Bye bye.","confidence":0.9980469,"words":[{"word":"yeah","start":4.16,"end":4.4,"confidence":0.8803711,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11318880319595336},{"word":"good","start":4.4,"end":4.64,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2915658950805664},{"word":"morning","start":4.64,"end":5.12,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2081989347934723},{"word":"i","start":5.12,"end":5.2799997,"confidence":0.96435547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05254947394132614},{"word":"would","start":5.2799997,"end":5.44,"confidence":0.9970703,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.03859114646911621},{"word":"like","start":5.44,"end":5.6,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.06321477890014648},{"word":"to","start":5.6,"end":5.7599998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0655742958188057},{"word":"speak","start":5.7599998,"end":6.0,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.06233717501163483},{"word":"with","start":6.0,"end":6.24,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03454146534204483},{"word":"mark","start":6.24,"end":6.72,"confidence":0.7607422,"punctuated_word":"Mark,","sentiment":"neutral","sentiment_score":0.030110709369182587},{"word":"mark","start":6.72,"end":7.04,"confidence":0.9873047,"punctuated_word":"Mark","sentiment":"neutral","sentiment_score":0.02385268732905388},{"word":"wade","start":7.04,"end":7.54,"confidence":0.93603516,"punctuated_word":"Wade.","sentiment":"neutral","sentiment_score":0.04769929498434067},{"word":"yeah","start":11.2,"end":11.44,"confidence":0.92456055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.007754150778055191},{"word":"my","start":11.44,"end":11.5199995,"confidence":0.99902344,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.029141461476683617},{"word":"name","start":11.5199995,"end":11.679999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.002624163404107094},{"word":"is","start":11.679999,"end":11.92,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.005647130310535431},{"word":"ronald","start":11.92,"end":12.42,"confidence":1.0,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":-0.0217939130961895},{"word":"from","start":12.559999,"end":13.04,"confidence":0.9892578,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.017091944813728333},{"word":"cloud","start":13.04,"end":13.36,"confidence":0.68115234,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":-0.009264405816793442},{"word":"solution","start":13.36,"end":13.86,"confidence":0.96777344,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":-0.003208950161933899},{"word":"it","start":13.92,"end":14.42,"confidence":0.99609375,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.0009974762797355652},{"word":"on","start":20.445,"end":20.605,"confidence":0.9902344,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.08903657644987106},{"word":"class","start":20.605,"end":21.105,"confidence":0.88427734,"punctuated_word":"class.","sentiment":"neutral","sentiment_score":-0.10287633538246156},{"word":"i","start":26.74,"end":26.86,"confidence":0.9633789,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.034156519919633865},{"word":"i","start":26.86,"end":26.98,"confidence":0.8535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.028113462030887604},{"word":"understand","start":26.98,"end":27.46,"confidence":0.6166992,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.01838533580303192},{"word":"you're","start":27.46,"end":27.619999,"confidence":0.96435547,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.05049189180135727},{"word":"also","start":27.619999,"end":27.86,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.05607553571462631},{"word":"working","start":27.86,"end":28.36,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.06473466008901596},{"word":"as","start":28.42,"end":28.74,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.06531742215156555},{"word":"a","start":28.74,"end":28.82,"confidence":0.9086914,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05362851172685623},{"word":"as","start":28.9,"end":28.98,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.06374996900558472},{"word":"an","start":28.98,"end":29.22,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.05210297927260399},{"word":"it","start":29.22,"end":29.54,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.06266909837722778},{"word":"manager","start":29.54,"end":30.02,"confidence":1.0,"punctuated_word":"manager","sentiment":"neutral","sentiment_score":-0.08314467966556549},{"word":"for","start":30.02,"end":30.18,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0729849711060524},{"word":"the","start":30.18,"end":30.26,"confidence":0.95703125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.055073320865631104},{"word":"school","start":30.26,"end":30.76,"confidence":0.9946289,"punctuated_word":"school.","sentiment":"neutral","sentiment_score":-0.05809251219034195},{"word":"am","start":30.98,"end":31.14,"confidence":0.99902344,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":-0.013885367661714554},{"word":"i","start":31.14,"end":31.3,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.014596134424209596},{"word":"right","start":31.3,"end":31.8,"confidence":1.0,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":-0.015424668788909912},{"word":"alright","start":37.39494,"end":37.89494,"confidence":0.99121094,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.001774673699401319},{"word":"oh","start":39.19494,"end":39.69494,"confidence":0.45007324,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.008991863578557968},{"word":"okay","start":40.994938,"end":41.394936,"confidence":0.9692383,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05617398023605347},{"word":"i'll","start":41.394936,"end":41.634937,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.06945832818746567},{"word":"just","start":41.634937,"end":42.134937,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05382797494530678},{"word":"send","start":42.274937,"end":42.51494,"confidence":0.8701172,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.052553534507751465},{"word":"him","start":42.51494,"end":42.67494,"confidence":0.9604492,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.0495072603225708},{"word":"an","start":42.67494,"end":42.834938,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.07599829137325287},{"word":"email","start":42.834938,"end":43.154938,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.09409784525632858},{"word":"then","start":43.154938,"end":43.654938,"confidence":0.99853516,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.0894731730222702},{"word":"alright","start":44.834938,"end":45.334938,"confidence":0.99658203,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2412683665752411},{"word":"thank","start":45.714935,"end":46.03494,"confidence":0.9760742,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.49298617243766785},{"word":"you","start":46.03494,"end":46.434937,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.37339192628860474},{"word":"alright","start":46.434937,"end":46.834938,"confidence":0.9187012,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.21488389372825625},{"word":"bye","start":46.834938,"end":46.994938,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.19999133050441745},{"word":"bye","start":46.994938,"end":47.494938,"confidence":0.9980469,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.15184122323989868}],"paragraphs":{"transcript":"\nYeah. Good morning. I would like to speak with Mark, Mark Wade. Yeah. My name is Ronald from Cloud Solution IT.\n\nOn class. I I understand you're also working as a as an IT manager for the school. Am I right? Alright. Oh.\n\nOkay. I'll just send him an email then. Alright. Thank you. Alright.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.16,"end":4.4,"sentiment":"neutral","sentiment_score":0.11318880319595336},{"text":"Good morning.","start":4.4,"end":5.12,"sentiment":"neutral","sentiment_score":0.24988241493701935},{"text":"I would like to speak with Mark, Mark Wade.","start":5.12,"end":7.54,"sentiment":"neutral","sentiment_score":0.04649678079618348},{"text":"Yeah.","start":11.2,"end":11.44,"sentiment":"neutral","sentiment_score":-0.007754150778055191},{"text":"My name is Ronald from Cloud Solution IT.","start":11.44,"end":14.42,"sentiment":"neutral","sentiment_score":-0.010971811600029469}],"sentiment":"neutral","sentiment_score":0.04456647698368345,"num_words":21,"start":4.16,"end":14.42},{"sentences":[{"text":"On class.","start":20.445,"end":21.105,"sentiment":"neutral","sentiment_score":-0.0959564559161663},{"text":"I I understand you're also working as a as an IT manager for the school.","start":26.74,"end":30.76,"sentiment":"neutral","sentiment_score":-0.054581391314665474},{"text":"Am I right?","start":30.98,"end":31.8,"sentiment":"neutral","sentiment_score":-0.014635390291611353},{"text":"Alright.","start":37.39494,"end":37.89494,"sentiment":"neutral","sentiment_score":-0.001774673699401319},{"text":"Oh.","start":39.19494,"end":39.69494,"sentiment":"neutral","sentiment_score":-0.008991863578557968}],"sentiment":"neutral","sentiment_score":-0.048423022259323094,"num_words":22,"start":20.445,"end":39.69494},{"sentences":[{"text":"Okay.","start":40.994938,"end":41.394936,"sentiment":"neutral","sentiment_score":0.05617398023605347},{"text":"I'll just send him an email then.","start":41.394936,"end":43.654938,"sentiment":"neutral","sentiment_score":0.0692737725164209},{"text":"Alright.","start":44.834938,"end":45.334938,"sentiment":"neutral","sentiment_score":0.2412683665752411},{"text":"Thank you.","start":45.714935,"end":46.434937,"sentiment":"positive","sentiment_score":0.4331890493631363},{"text":"Alright.","start":46.434937,"end":46.834938,"sentiment":"neutral","sentiment_score":0.21488389372825625}],"sentiment":"neutral","sentiment_score":0.1553017289067308,"num_words":12,"start":40.994938,"end":46.834938},{"sentences":[{"text":"Bye bye.","start":46.834938,"end":47.494938,"sentiment":"neutral","sentiment_score":0.17591627687215805}],"sentiment":"neutral","sentiment_score":0.17591627687215805,"num_words":2,"start":46.834938,"end":47.494938}]}}]},{"alternatives":[{"transcript":"Good morning. You've got Casino Christian School. How can I help? Who is this and what is this in regarding? Yes. He's currently on class, so he can't help you. He's a teacher. Yes. But he's on class, so he can't talk to him at the moment. He's got a class to teach. You can flick him an email, and he'll get back in touch with you, maybe. Sounds like a plan. Okay. Bye.","confidence":0.9926758,"words":[{"word":"good","start":0.39999998,"end":0.48,"confidence":0.7036133,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4202094972133637},{"word":"morning","start":0.48,"end":0.79999995,"confidence":0.9946289,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3936886787414551},{"word":"you've","start":0.79999995,"end":1.04,"confidence":0.9885254,"punctuated_word":"You've","sentiment":"positive","sentiment_score":0.3762887120246887},{"word":"got","start":1.04,"end":1.28,"confidence":0.9980469,"punctuated_word":"got","sentiment":"positive","sentiment_score":0.3942113518714905},{"word":"casino","start":1.28,"end":1.68,"confidence":0.84472656,"punctuated_word":"Casino","sentiment":"positive","sentiment_score":0.4823087453842163},{"word":"christian","start":1.68,"end":2.0,"confidence":0.41186523,"punctuated_word":"Christian","sentiment":"positive","sentiment_score":0.35789433121681213},{"word":"school","start":2.0,"end":2.32,"confidence":0.9616699,"punctuated_word":"School.","sentiment":"positive","sentiment_score":0.3606327772140503},{"word":"how","start":2.32,"end":2.48,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.327470988035202},{"word":"can","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.336428701877594},{"word":"i","start":2.6399999,"end":2.72,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.29251641035079956},{"word":"help","start":2.72,"end":3.22,"confidence":1.0,"punctuated_word":"help?","sentiment":"neutral","sentiment_score":0.23665806651115415},{"word":"who","start":8.8,"end":9.04,"confidence":0.7392578,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":0.011057594791054726},{"word":"is","start":9.04,"end":9.2,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02184056118130684},{"word":"this","start":9.2,"end":9.28,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.008899953216314316},{"word":"and","start":9.28,"end":9.44,"confidence":0.5185547,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02162875235080719},{"word":"what","start":9.44,"end":9.679999,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.00907481461763382},{"word":"is","start":9.679999,"end":9.76,"confidence":0.48217773,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.019312456250190735},{"word":"this","start":9.76,"end":9.92,"confidence":0.9941406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.007022500038146973},{"word":"in","start":9.92,"end":10.0,"confidence":0.50683594,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.001829344779253006},{"word":"regarding","start":10.0,"end":10.5,"confidence":0.8442383,"punctuated_word":"regarding?","sentiment":"neutral","sentiment_score":0.01727214641869068},{"word":"yes","start":15.815,"end":16.135,"confidence":0.9741211,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.03632014989852905},{"word":"he's","start":16.135,"end":16.215,"confidence":0.9946289,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.1462593525648117},{"word":"currently","start":16.215,"end":16.715,"confidence":0.9941406,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.2073159217834473},{"word":"on","start":16.775,"end":17.015,"confidence":0.9277344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2087304890155792},{"word":"class","start":17.015,"end":17.414999,"confidence":0.91796875,"punctuated_word":"class,","sentiment":"neutral","sentiment_score":-0.25708264112472534},{"word":"so","start":17.414999,"end":17.574999,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1561783403158188},{"word":"he","start":17.574999,"end":17.735,"confidence":0.92089844,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.280547559261322},{"word":"can't","start":17.735,"end":18.055,"confidence":0.9980469,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.24744614958763125},{"word":"help","start":18.055,"end":18.295,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.1615661233663559},{"word":"you","start":18.295,"end":18.795,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.16200491786003113},{"word":"he's","start":21.895,"end":22.055,"confidence":0.99609375,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.05630781501531601},{"word":"a","start":22.055,"end":22.215,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04938698559999466},{"word":"teacher","start":22.215,"end":22.715,"confidence":0.99658203,"punctuated_word":"teacher.","sentiment":"neutral","sentiment_score":-0.05678208917379379},{"word":"yes","start":31.539999,"end":32.04,"confidence":0.8803711,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.025491368025541306},{"word":"but","start":32.5,"end":32.739998,"confidence":0.96875,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.09469419717788696},{"word":"he's","start":32.739998,"end":32.899998,"confidence":0.9926758,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.16382187604904175},{"word":"on","start":32.899998,"end":33.14,"confidence":0.9819336,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.196061372756958},{"word":"class","start":33.14,"end":33.46,"confidence":0.86206055,"punctuated_word":"class,","sentiment":"neutral","sentiment_score":-0.25733429193496704},{"word":"so","start":33.46,"end":33.54,"confidence":0.99316406,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.17854441702365875},{"word":"he","start":33.54,"end":33.699997,"confidence":0.734375,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.21467247605323792},{"word":"can't","start":33.699997,"end":33.94,"confidence":0.9980469,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.29975807666778564},{"word":"talk","start":33.94,"end":34.1,"confidence":1.0,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":-0.28244808316230774},{"word":"to","start":34.1,"end":34.18,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.31340715289115906},{"word":"him","start":34.18,"end":34.34,"confidence":0.96972656,"punctuated_word":"him","sentiment":"negative","sentiment_score":-0.34053608775138855},{"word":"at","start":34.34,"end":34.42,"confidence":0.9951172,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.3100770115852356},{"word":"the","start":34.42,"end":34.5,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3183957636356354},{"word":"moment","start":34.5,"end":34.739998,"confidence":0.99902344,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.28471195697784424},{"word":"he's","start":34.739998,"end":34.899998,"confidence":0.9995117,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.18735072016716003},{"word":"got","start":34.899998,"end":35.059998,"confidence":0.99609375,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.19869644939899445},{"word":"a","start":35.059998,"end":35.14,"confidence":0.9580078,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.17041584849357605},{"word":"class","start":35.14,"end":35.54,"confidence":0.99609375,"punctuated_word":"class","sentiment":"neutral","sentiment_score":-0.21160252392292023},{"word":"to","start":35.54,"end":35.62,"confidence":0.36401367,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18402887880802157},{"word":"teach","start":35.62,"end":36.12,"confidence":0.65844727,"punctuated_word":"teach.","sentiment":"neutral","sentiment_score":-0.13186761736869812},{"word":"you","start":37.14,"end":37.3,"confidence":0.7553711,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.031166398897767067},{"word":"can","start":37.3,"end":37.54,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.02436346374452114},{"word":"flick","start":37.54,"end":37.699997,"confidence":0.96435547,"punctuated_word":"flick","sentiment":"neutral","sentiment_score":0.00969676673412323},{"word":"him","start":37.699997,"end":37.94,"confidence":0.9970703,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.026065383106470108},{"word":"an","start":37.94,"end":38.1,"confidence":0.97314453,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.003153424710035324},{"word":"email","start":38.1,"end":38.42,"confidence":0.9001465,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":-0.002807757817208767},{"word":"and","start":38.42,"end":38.66,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.004943931475281715},{"word":"he'll","start":38.66,"end":38.899998,"confidence":0.9355469,"punctuated_word":"he'll","sentiment":"neutral","sentiment_score":-0.005920237395912409},{"word":"get","start":38.899998,"end":39.059998,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.01776070147752762},{"word":"back","start":39.059998,"end":39.22,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.014766428619623184},{"word":"in","start":39.22,"end":39.379997,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0031452104449272156},{"word":"touch","start":39.379997,"end":39.54,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.01638747751712799},{"word":"with","start":39.54,"end":39.699997,"confidence":0.8676758,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.00008487328886985779},{"word":"you","start":39.699997,"end":39.86,"confidence":0.82055664,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.002884572371840477},{"word":"maybe","start":39.86,"end":40.36,"confidence":0.87158203,"punctuated_word":"maybe.","sentiment":"neutral","sentiment_score":0.009795067831873894},{"word":"sounds","start":44.18,"end":44.579998,"confidence":0.9394531,"punctuated_word":"Sounds","sentiment":"neutral","sentiment_score":0.27358636260032654},{"word":"like","start":44.579998,"end":44.739998,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.18210607767105105},{"word":"a","start":44.739998,"end":44.82,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1489674746990204},{"word":"plan","start":44.82,"end":45.134876,"confidence":0.96533203,"punctuated_word":"plan.","sentiment":"neutral","sentiment_score":0.1511474847793579},{"word":"okay","start":47.134876,"end":47.634876,"confidence":0.9770508,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11916887760162354},{"word":"bye","start":47.934875,"end":48.434875,"confidence":0.99072266,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.06697399169206619}],"paragraphs":{"transcript":"\nGood morning. You've got Casino Christian School. How can I help? Who is this and what is this in regarding? Yes.\n\nHe's currently on class, so he can't help you. He's a teacher. Yes. But he's on class, so he can't talk to him at the moment. He's got a class to teach.\n\nYou can flick him an email, and he'll get back in touch with you, maybe. Sounds like a plan. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.39999998,"end":0.79999995,"sentiment":"positive","sentiment_score":0.40694908797740936},{"text":"You've got Casino Christian School.","start":0.79999995,"end":2.32,"sentiment":"positive","sentiment_score":0.3942671835422516},{"text":"How can I help?","start":2.32,"end":3.22,"sentiment":"neutral","sentiment_score":0.29826854169368744},{"text":"Who is this and what is this in regarding?","start":8.8,"end":10.5,"sentiment":"neutral","sentiment_score":0.013104235960377587},{"text":"Yes.","start":15.815,"end":16.135,"sentiment":"neutral","sentiment_score":-0.03632014989852905}],"sentiment":"neutral","sentiment_score":0.19332982067550933,"num_words":21,"start":0.39999998,"end":16.135},{"sentences":[{"text":"He's currently on class, so he can't help you.","start":16.135,"end":18.795,"sentiment":"neutral","sentiment_score":-0.2030146105421914},{"text":"He's a teacher.","start":21.895,"end":22.715,"sentiment":"neutral","sentiment_score":-0.05415896326303482},{"text":"Yes.","start":31.539999,"end":32.04,"sentiment":"neutral","sentiment_score":-0.025491368025541306},{"text":"But he's on class, so he can't talk to him at the moment.","start":32.5,"end":34.739998,"sentiment":"neutral","sentiment_score":-0.25034328951285434},{"text":"He's got a class to teach.","start":34.739998,"end":36.12,"sentiment":"neutral","sentiment_score":-0.1806603396932284}],"sentiment":"neutral","sentiment_score":-0.19854764232877642,"num_words":32,"start":16.135,"end":36.12},{"sentences":[{"text":"You can flick him an email, and he'll get back in touch with you, maybe.","start":37.14,"end":40.36,"sentiment":"neutral","sentiment_score":-0.005654574154565732},{"text":"Sounds like a plan.","start":44.18,"end":45.134876,"sentiment":"neutral","sentiment_score":0.18895184993743896},{"text":"Okay.","start":47.134876,"end":47.634876,"sentiment":"neutral","sentiment_score":0.11916887760162354},{"text":"Bye.","start":47.934875,"end":48.434875,"sentiment":"neutral","sentiment_score":0.06697399169206619}],"sentiment":"neutral","sentiment_score":0.04081579317737903,"num_words":21,"start":37.14,"end":48.434875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning. You've got Casino Christian School. How can I help?\n\nChannel 0: Yeah. Good morning. I would like to speak with Mark, Mark Wade.\n\nChannel 1: Who is this and what is this in regarding?\n\nChannel 0: Yeah. My name is Ronald from Cloud Solution IT.\n\nChannel 1: Yes. He's currently on class, so he can't help you.\n\nChannel 0: On class.\n\nChannel 1: He's a teacher.\n\nChannel 0: I I understand you're also working as a as an IT manager for the school. Am I right?\n\nChannel 1: Yes. But he's on class, so he can't talk to him at the moment. He's got a class to teach. You can\n\nChannel 0: Alright.\n\nChannel 1: flick him an email, and he'll get back\n\nChannel 0: Oh.\n\nChannel 1: in touch with you, maybe.\n\nChannel 0: Okay. I'll just send him an email then.\n\nChannel 1: Sounds like a plan.\n\nChannel 0: Alright. Thank you. Alright. Bye bye.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.39999998,"end":0.79999995,"sentiment":"positive","sentiment_score":0.40694908797740936},{"text":"You've got Casino Christian School.","start":0.79999995,"end":2.32,"sentiment":"positive","sentiment_score":0.3942671835422516},{"text":"How can I help?","start":2.32,"end":3.22,"sentiment":"neutral","sentiment_score":0.29826854169368744}],"sentiment":"positive","sentiment_score":0.3616643873128024,"channel":1,"num_words":11,"start":0.39999998,"end":3.22},{"sentences":[{"text":"Yeah.","start":4.16,"end":4.4,"sentiment":"neutral","sentiment_score":0.11318880319595336},{"text":"Good morning.","start":4.4,"end":5.12,"sentiment":"neutral","sentiment_score":0.24988241493701935},{"text":"I would like to speak with Mark, Mark Wade.","start":5.12,"end":7.54,"sentiment":"neutral","sentiment_score":0.04649678079618348}],"sentiment":"neutral","sentiment_score":0.08595205501963694,"channel":0,"num_words":12,"start":4.16,"end":7.54},{"sentences":[{"text":"Who is this and what is this in regarding?","start":8.8,"end":10.5,"sentiment":"neutral","sentiment_score":0.013104235960377587}],"sentiment":"neutral","sentiment_score":0.013104235960377587,"channel":1,"num_words":9,"start":8.8,"end":10.5},{"sentences":[{"text":"Yeah.","start":11.2,"end":11.44,"sentiment":"neutral","sentiment_score":-0.007754150778055191},{"text":"My name is Ronald from Cloud Solution IT.","start":11.44,"end":14.42,"sentiment":"neutral","sentiment_score":-0.010971811600029469}],"sentiment":"neutral","sentiment_score":-0.010614293730921216,"channel":0,"num_words":9,"start":11.2,"end":14.42},{"sentences":[{"text":"Yes.","start":15.815,"end":16.135,"sentiment":"neutral","sentiment_score":-0.03632014989852905},{"text":"He's currently on class, so he can't help you.","start":16.135,"end":18.795,"sentiment":"neutral","sentiment_score":-0.2030146105421914}],"sentiment":"neutral","sentiment_score":-0.18634516447782518,"channel":1,"num_words":10,"start":15.815,"end":18.795},{"sentences":[{"text":"On class.","start":20.445,"end":21.105,"sentiment":"neutral","sentiment_score":-0.0959564559161663}],"sentiment":"neutral","sentiment_score":-0.0959564559161663,"channel":0,"num_words":2,"start":20.445,"end":21.105},{"sentences":[{"text":"He's a teacher.","start":21.895,"end":22.715,"sentiment":"neutral","sentiment_score":-0.05415896326303482}],"sentiment":"neutral","sentiment_score":-0.05415896326303482,"channel":1,"num_words":3,"start":21.895,"end":22.715},{"sentences":[{"text":"I I understand you're also working as a as an IT manager for the school.","start":26.74,"end":30.76,"sentiment":"neutral","sentiment_score":-0.054581391314665474},{"text":"Am I right?","start":30.98,"end":31.8,"sentiment":"neutral","sentiment_score":-0.014635390291611353}],"sentiment":"neutral","sentiment_score":-0.04792372447748979,"channel":0,"num_words":18,"start":26.74,"end":31.8},{"sentences":[{"text":"Yes.","start":31.539999,"end":32.04,"sentiment":"neutral","sentiment_score":-0.025491368025541306},{"text":"But he's on class, so he can't talk to him at the moment.","start":32.5,"end":34.739998,"sentiment":"neutral","sentiment_score":-0.25034328951285434},{"text":"He's got a class to teach.","start":34.739998,"end":36.12,"sentiment":"neutral","sentiment_score":-0.1806603396932284},{"text":"You can","start":37.14,"end":37.54,"sentiment":"neutral","sentiment_score":-0.027764931321144104}],"sentiment":"neutral","sentiment_score":-0.200883910567923,"channel":1,"num_words":22,"start":31.539999,"end":37.54},{"sentences":[{"text":"Alright.","start":37.39494,"end":37.89494,"sentiment":"neutral","sentiment_score":-0.001774673699401319}],"sentiment":"neutral","sentiment_score":-0.001774673699401319,"channel":0,"num_words":1,"start":37.39494,"end":37.89494},{"sentences":[{"text":"flick him an email, and he'll get back","start":37.54,"end":39.22,"sentiment":"neutral","sentiment_score":-0.006190798187162727}],"sentiment":"neutral","sentiment_score":-0.006190798187162727,"channel":1,"num_words":8,"start":37.54,"end":39.22},{"sentences":[{"text":"Oh.","start":39.19494,"end":39.69494,"sentiment":"neutral","sentiment_score":-0.008991863578557968}],"sentiment":"neutral","sentiment_score":-0.008991863578557968,"channel":0,"num_words":1,"start":39.19494,"end":39.69494},{"sentences":[{"text":"in touch with you, maybe.","start":39.22,"end":40.36,"sentiment":"neutral","sentiment_score":0.00404752716422081}],"sentiment":"neutral","sentiment_score":0.00404752716422081,"channel":1,"num_words":5,"start":39.22,"end":40.36},{"sentences":[{"text":"Okay.","start":40.994938,"end":41.394936,"sentiment":"neutral","sentiment_score":0.05617398023605347},{"text":"I'll just send him an email then.","start":41.394936,"end":43.654938,"sentiment":"neutral","sentiment_score":0.0692737725164209}],"sentiment":"neutral","sentiment_score":0.06763629848137498,"channel":0,"num_words":8,"start":40.994938,"end":43.654938},{"sentences":[{"text":"Sounds like a plan.","start":44.18,"end":45.134876,"sentiment":"neutral","sentiment_score":0.18895184993743896}],"sentiment":"neutral","sentiment_score":0.18895184993743896,"channel":1,"num_words":4,"start":44.18,"end":45.134876},{"sentences":[{"text":"Alright.","start":44.834938,"end":45.334938,"sentiment":"neutral","sentiment_score":0.2412683665752411},{"text":"Thank you.","start":45.714935,"end":46.434937,"sentiment":"positive","sentiment_score":0.4331890493631363},{"text":"Alright.","start":46.434937,"end":46.834938,"sentiment":"neutral","sentiment_score":0.21488389372825625},{"text":"Bye bye.","start":46.834938,"end":47.494938,"sentiment":"neutral","sentiment_score":0.17591627687215805}],"sentiment":"neutral","sentiment_score":0.2790604854623477,"channel":0,"num_words":6,"start":44.834938,"end":47.494938},{"sentences":[{"text":"Okay.","start":47.134876,"end":47.634876,"sentiment":"neutral","sentiment_score":0.11916887760162354},{"text":"Bye.","start":47.934875,"end":48.434875,"sentiment":"neutral","sentiment_score":0.06697399169206619}],"sentiment":"neutral","sentiment_score":0.09307143464684486,"channel":1,"num_words":2,"start":47.134876,"end":48.434875}]},"summary":{"result":"success","short":"A customer calls Casino Christian School and asks to speak with Mark Wade, but he is on class and unable to talk. The customer leaves a message for Mark Wade to email him instead. The call ends with the customer agreeing to send an email and thanking the representative."},"intents":{"segments":[{"text":"I would like to speak with Mark, Mark Wade. Who is this and what is this in regarding? Yeah.","start_word":14,"end_word":32,"intents":[{"intent":"Contact mark wade","confidence_score":0.058035098},{"intent":"Explain role","confidence_score":0.0022080555},{"intent":"Provide information","confidence_score":0.05811188}]},{"text":"I'll just send him an email then. Sounds like a plan.","start_word":112,"end_word":122,"intents":[{"intent":"Send email","confidence_score":0.09037402}]}]},"sentiments":{"segments":[{"text":"Good morning. You've got Casino Christian School.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.3901939392089844},{"text":"How can I help? Yeah. Good morning. I would like to speak with Mark, Mark Wade. Who is this and what is this in regarding? Yeah. My name is Ronald from Cloud Solution IT. Yes. He's currently on class, so he can't help you. On class. He's a teacher. I I understand you're also working as a as an IT manager for the school. Am I right? Yes. But he's on class, so he can't talk to him at the moment. He's got a class to teach. You can Alright. flick him an email, and he'll get back Oh. in touch with you, maybe. Okay. I'll just send him an email then. Sounds like a plan. Alright.","start_word":7,"end_word":123,"sentiment":"neutral","sentiment_score":-0.03867538645863533},{"text":"Thank you.","start_word":124,"end_word":125,"sentiment":"positive","sentiment_score":0.4132567048072815},{"text":"Alright. Bye bye. Okay. Bye.","start_word":126,"end_word":130,"sentiment":"neutral","sentiment_score":0.15451259911060333}],"average":{"sentiment":"neutral","sentiment_score":0.004248623847961426}}}}