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site.","start":44.995,"end":45.815,"sentiment":"neutral","sentiment_score":0.0741942326227824}],"sentiment":"neutral","sentiment_score":0.0741942326227824,"channel":1,"num_words":3,"start":44.995,"end":45.815},{"sentences":[{"text":"Yeah.","start":46.605003,"end":47.105003,"sentiment":"neutral","sentiment_score":0.07507077604532242}],"sentiment":"neutral","sentiment_score":0.07507077604532242,"channel":0,"num_words":1,"start":46.605003,"end":47.105003},{"sentences":[{"text":"What I'll do is if you could do you have my email through your colleague there or not yet?","start":47.315,"end":53.415,"sentiment":"neutral","sentiment_score":0.06590974821071875}],"sentiment":"neutral","sentiment_score":0.06590974821071875,"channel":1,"num_words":19,"start":47.315,"end":53.415},{"sentences":[{"text":"Is that kearen@westscope.com.au?","start":53.005,"end":56.305,"sentiment":"neutral","sentiment_score":0.025662437702218693}],"sentiment":"neutral","sentiment_score":0.025662437702218693,"channel":0,"num_words":3,"start":53.005,"end":56.305},{"sentences":[{"text":"Can you just flick me an email, even","start":57.19,"end":58.71,"sentiment":"neutral","sentiment_score":-0.0010908823460340504}],"sentiment":"neutral","sentiment_score":-0.0010908823460340504,"channel":1,"num_words":8,"start":57.19,"end":58.71},{"sentences":[{"text":"Sorry.","start":58.56,"end":58.8,"sentiment":"neutral","sentiment_score":-0.10851006209850313}],"sentiment":"neutral","sentiment_score":-0.10851006209850313,"channel":0,"num_words":1,"start":58.56,"end":58.8},{"sentences":[{"text":"a blank","start":58.71,"end":59.11,"sentiment":"neutral","sentiment_score":-0.19709409773349762}],"sentiment":"neutral","sentiment_score":-0.19709409773349762,"channel":1,"num_words":2,"start":58.71,"end":59.11},{"sentences":[{"text":"It's a","start":58.8,"end":59.12,"sentiment":"neutral","sentiment_score":-0.2844282388687134}],"sentiment":"neutral","sentiment_score":-0.2844282388687134,"channel":0,"num_words":2,"start":58.8,"end":59.12},{"sentences":[{"text":"one?","start":59.11,"end":59.61,"sentiment":"negative","sentiment_score":-0.38047128915786743}],"sentiment":"negative","sentiment_score":-0.38047128915786743,"channel":1,"num_words":1,"start":59.11,"end":59.61},{"sentences":[{"text":"really bad line.","start":59.12,"end":59.84,"sentiment":"negative","sentiment_score":-0.759442408879598},{"text":"I'm struggling to hear you.","start":59.84,"end":61.3,"sentiment":"negative","sentiment_score":-0.704169237613678}],"sentiment":"negative","sentiment_score":-0.724896676838398,"channel":0,"num_words":8,"start":59.12,"end":61.3},{"sentences":[{"text":"Sorry.","start":61.35,"end":61.75,"sentiment":"neutral","sentiment_score":-0.24784508347511292},{"text":"One sec.","start":61.75,"end":62.489998,"sentiment":"neutral","sentiment_score":-0.15934962034225464},{"text":"Is that better?","start":63.11,"end":64.01,"sentiment":"neutral","sentiment_score":-0.11894894639650981}],"sentiment":"neutral","sentiment_score":-0.1538985272248586,"channel":1,"num_words":6,"start":61.35,"end":64.01},{"sentences":[{"text":"A little bit.","start":65.52,"end":66.34,"sentiment":"neutral","sentiment_score":-0.11795329054196675}],"sentiment":"neutral","sentiment_score":-0.11795329054196675,"channel":0,"num_words":3,"start":65.52,"end":66.34},{"sentences":[{"text":"Okay.","start":66.485,"end":66.965,"sentiment":"neutral","sentiment_score":-0.00997946597635746},{"text":"One second.","start":66.965,"end":67.525,"sentiment":"neutral","sentiment_score":-0.015244758687913418},{"text":"Let me just put the headset off that one for a bit easier easier.","start":67.525,"end":69.925,"sentiment":"neutral","sentiment_score":0.0013806414125221117},{"text":"One 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The representative offers to send an email to the customer and asks for their email address. The call experiences some technical difficulties but is ultimately resolved."},"intents":{"segments":[{"text":"I was wondering whether we could arrange a bit of a meeting either in person or over Teams or something like that just so we can Yep.","start_word":52,"end_word":78,"intents":[{"intent":"Arrange meeting","confidence_score":0.5583945}]},{"text":"describe a bit more of what our problem is with our copper pipe issue and to see if you can have a a think about what some solutions could be. Yeah.","start_word":79,"end_word":109,"intents":[{"intent":"Discuss copper pipe issue and find solutions","confidence_score":0.0005475548}]},{"text":"Can you just flick me an email, even Sorry.","start_word":159,"end_word":167,"intents":[{"intent":"Send email","confidence_score":0.14717905}]}]},"sentiments":{"segments":[{"text":"Oh, you're in Spain. Kieran, hello. My name is Mike Burns calling from Care down in Mandra. I believe you've been in touch with our CEO, Amanda Crook. I have. Yes. Briefly. Yeah. So I'm the GM of operations and responsible for various parts of the building, including the maintenance, etcetera. Yep. I was wondering whether we could arrange a bit of a meeting either in person or over Teams or something like that just so we can Yep. describe a bit more of what our problem is with our copper pipe issue and to see if you can have a a think about what some solutions could be. Yeah. So I personally meeting in person is there, and then we can physically see the problem or go through it. Get familiar Yeah. with the site. Yeah. What I'll do is if you could do you have my email through your colleague there or not yet? Is that kearen@westscope.com.au? Can you just flick me an email, even Sorry. a blank It's a one?","start_word":0,"end_word":172,"sentiment":"neutral","sentiment_score":0.042325422167778015},{"text":"really bad line. I'm struggling to hear you.","start_word":173,"end_word":180,"sentiment":"negative","sentiment_score":-0.7209839224815369},{"text":"Sorry. One sec. Is that better? A little bit. Okay. One second. Let me just put the headset off that one for a bit easier easier. One sec.","start_word":181,"end_word":208,"sentiment":"neutral","sentiment_score":-0.05579373612999916}],"average":{"sentiment":"neutral","sentiment_score":-0.0016617449477264092}}}}