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Thank you so much for calling your account. How may I help you today? Okay. So you're pertaining with your, Indian phone number that you would like to use in Australia.\n\nOkay. Got it. We appreciate your call. However, we'd like to inform you you have reached a wrong number. This is Airtel Australia.\n\nWe are a Internet service provider and a mobile plan services. We don't service any other phone number asides with phone number here in Australia. So you have to contact your local network in India to get support for you to be able to use your Indian phone number as a roaming here in Australia. Okay? Alright.\n\nYeah. That's the thing. Since we are a separate company, we're not related. We don't have any contact details about them. You're welcome.\n\nHave a good one. 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This is Madhavi. I have got a prepaid Airtel on my Indian phone number and which has sorry. This phone has unlimited calls and international roaming on it. And I'm not able to use it in Australia because Yes.\n\nThat's right. Yes. Yeah. Uh-huh. Okay.\n\nOkay. Do you have their number? Okay. Thank you very much. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.92,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.003325571306049824},{"text":"This is Madhavi.","start":6.3999996,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.008079312120874723},{"text":"I have got a prepaid Airtel on my Indian phone number and which has sorry.","start":9.28,"end":25.975,"sentiment":"neutral","sentiment_score":-0.0836730698744456},{"text":"This phone has unlimited calls and international roaming on it.","start":26.195,"end":36.38,"sentiment":"neutral","sentiment_score":-0.26500058323144915},{"text":"And I'm not able to use it in Australia because Yes.","start":37.16,"end":51.574997,"sentiment":"neutral","sentiment_score":-0.22885572114451366}],"sentiment":"neutral","sentiment_score":-0.15987378263380378,"num_words":40,"start":5.92,"end":51.574997},{"sentences":[{"text":"That's right.","start":51.574997,"end":52.235,"sentiment":"neutral","sentiment_score":0.04961071535944939},{"text":"Yes.","start":52.774998,"end":53.274998,"sentiment":"neutral","sentiment_score":0.1176595687866211},{"text":"Yeah.","start":61.170002,"end":61.670002,"sentiment":"neutral","sentiment_score":-0.0910339057445526},{"text":"Uh-huh.","start":71.33,"end":71.57,"sentiment":"neutral","sentiment_score":-0.08296145498752594},{"text":"Okay.","start":71.57,"end":72.07,"sentiment":"neutral","sentiment_score":-0.07178221642971039}],"sentiment":"neutral","sentiment_score":-0.004816096276044846,"num_words":6,"start":51.574997,"end":72.07},{"sentences":[{"text":"Okay.","start":83.015,"end":83.515,"sentiment":"neutral","sentiment_score":-0.02409353293478489},{"text":"Do you have their number?","start":83.735,"end":85.275,"sentiment":"neutral","sentiment_score":-0.02883800081908703},{"text":"Okay.","start":93.200005,"end":93.520004,"sentiment":"neutral","sentiment_score":0.0774756371974945},{"text":"Thank you very much.","start":93.520004,"end":94.66,"sentiment":"neutral","sentiment_score":0.3118661493062973},{"text":"Thank you.","start":96.880005,"end":97.44,"sentiment":"neutral","sentiment_score":0.2732030153274536}],"sentiment":"neutral","sentiment_score":0.13100482523441315,"num_words":13,"start":83.015,"end":97.44},{"sentences":[{"text":"Bye bye.","start":97.44,"end":98.100006,"sentiment":"neutral","sentiment_score":0.11469273269176483}],"sentiment":"neutral","sentiment_score":0.11469273269176483,"num_words":2,"start":97.44,"end":98.100006}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. This is Madhavi. I have got a prepaid Airtel on my Indian phone number and which has sorry. This phone has unlimited calls and international roaming on it. And I'm not able to use it in Australia because\n\nChannel 0: Okay. So you're pertaining with your, Indian phone number that you would like to use in Australia. Okay.\n\nChannel 1: Yes.\n\nChannel 0: Got\n\nChannel 1: That's right.\n\nChannel 0: it. We\n\nChannel 1: Yes.\n\nChannel 0: appreciate your call. However, we'd like to inform you you have reached a wrong number. This is Airtel Australia. We are a\n\nChannel 1: Yeah.\n\nChannel 0: Internet service provider and a mobile plan services. We don't service any other phone number asides with phone number here in Australia. So\n\nChannel 1: Uh-huh.\n\nChannel 0: you\n\nChannel 1: Okay.\n\nChannel 0: have to contact your local network in India to get support for you to be able to use your Indian phone number as a roaming here in Australia. Okay?\n\nChannel 1: Okay. Do you\n\nChannel 0: Alright.\n\nChannel 1: have their number?\n\nChannel 0: Yeah. That's the thing. Since we are a separate company, we're not related. We don't have any contact details about them.\n\nChannel 1: Okay. Thank you very much.\n\nChannel 0: You're welcome. Have a good one. Bye\n\nChannel 1: Thank\n\nChannel 0: bye.\n\nChannel 1: you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"positive","sentiment_score":0.3482069969177246},{"text":"Thank you so much for calling your account.","start":0.96,"end":3.22,"sentiment":"positive","sentiment_score":0.6003369837999344},{"text":"How may I help you today?","start":3.36,"end":4.66,"sentiment":"positive","sentiment_score":0.5452994505564371}],"sentiment":"positive","sentiment_score":0.5615133047103882,"channel":0,"num_words":15,"start":0.71999997,"end":4.66},{"sentences":[{"text":"Hi.","start":5.92,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.003325571306049824},{"text":"This is Madhavi.","start":6.3999996,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.008079312120874723},{"text":"I have got a prepaid Airtel on my Indian phone number and which has sorry.","start":9.28,"end":25.975,"sentiment":"neutral","sentiment_score":-0.0836730698744456},{"text":"This phone has unlimited calls and international 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one.","start":95.78,"end":96.66,"sentiment":"positive","sentiment_score":0.4870915785431862},{"text":"Bye","start":96.66,"end":96.9,"sentiment":"neutral","sentiment_score":0.19792401790618896}],"sentiment":"positive","sentiment_score":0.42871104393686565,"channel":0,"num_words":7,"start":94.9,"end":96.9},{"sentences":[{"text":"Thank","start":96.880005,"end":97.200005,"sentiment":"neutral","sentiment_score":0.32296356558799744}],"sentiment":"neutral","sentiment_score":0.32296356558799744,"channel":1,"num_words":1,"start":96.880005,"end":97.200005},{"sentences":[{"text":"bye.","start":96.9,"end":97.4,"sentiment":"neutral","sentiment_score":0.2789270579814911}],"sentiment":"neutral","sentiment_score":0.2789270579814911,"channel":0,"num_words":1,"start":96.9,"end":97.4},{"sentences":[{"text":"you.","start":97.200005,"end":97.44,"sentiment":"neutral","sentiment_score":0.2234424650669098},{"text":"Bye bye.","start":97.44,"end":98.100006,"sentiment":"neutral","sentiment_score":0.11469273269176483}],"sentiment":"neutral","sentiment_score":0.15094264348347983,"channel":1,"num_words":3,"start":97.200005,"end":98.100006}]},"summary":{"result":"success","short":"The customer calls to inquire about using their Indian phone number in Australia, but the agent informs them that they are a separate company and do not service that area. The agent also tells the customer that they have reached the wrong number and advises them to contact their local network in India for support. The call ends with the agent thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"I have got a prepaid Airtel on my Indian phone number and which has sorry. This phone has unlimited calls and international roaming on it. And I'm not able to use it in Australia because Okay.","start_word":19,"end_word":54,"intents":[{"intent":"Resolve prepaid airtel usage in australia","confidence_score":0.0000030246315}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.5518835783004761},{"text":"Hi. This is Madhavi. I have got a prepaid Airtel on my Indian phone number and which has sorry. This phone has unlimited calls and international roaming on it. And I'm not able to use it in Australia because Okay. So you're pertaining with your, Indian phone number that you would like to use in Australia. Okay. Yes. Got That's right. it. We Yes. appreciate your call. However, we'd like to inform you you have reached a wrong number. This is Airtel Australia. We are a Yeah. Internet service provider and a mobile plan services. We don't service any other phone number asides with phone number here in Australia. So Uh-huh. you Okay. have to contact your local network in India to get support for you to be able to use your Indian phone number as a roaming here in Australia. Okay? Okay. Do you Alright. have their number? Yeah. That's the thing. Since we are a separate company, we're not related. We don't have any contact details about them. Okay. Thank you very much.","start_word":15,"end_word":189,"sentiment":"neutral","sentiment_score":-0.10934295505285264},{"text":"You're welcome. Have a good one.","start_word":190,"end_word":195,"sentiment":"positive","sentiment_score":0.4513394236564636},{"text":"Bye Thank bye. you. Bye bye.","start_word":196,"end_word":201,"sentiment":"neutral","sentiment_score":0.20244111120700836}],"average":{"sentiment":"neutral","sentiment_score":-0.03226010724642551}}}}