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We are an existing customer and are looking to is to expand what we do with Cellcast. Yes. We have an account with you already. Yes. It is procurement@coolerbar.org.au. That's correct. Yeah. Yeah. Well, we are currently using the platform just to send out messages to our staff, short messages about whatever it is. But we want to extend that use and still do that, but also have a different department or a different sub client use it to send out messages to staff, but also to be able to receive messages back into the system. And so we can see a conversational piece potentially also from clients around that. So we are looking to be able to receive against specific people's names and then potentially to be able to cut past from that into our client management system or look to develop an API into that client management system if that's not gonna be too technically difficult or cost prohibitive. Yeah. So I ended up talking with someone last week who took me through the new look platform. And we and we have set up some of that. But what happened was that we got we got quite involved in setting some of it up, and, really, I explained that I wasn't the best person to to do this. So what I wanted to do is to try and book in some time with someone with the relevant stakeholders in the room at my end so that they understood how to use the new do you did you call it the enterprise platform? Yeah. How to use that enterprise platform and then also how we want it set up. So which subaccounts, which staff would access, and and that type of thing. So I was hoping to try and grab some time, and I appreciate it short notice, and I apologize for that. But I was hoping to try and grab some time tomorrow afternoon only because I then go and leave, and I'm away for until the beginning of June. I don't know whether that's possible or not. So we will we will look in if it helps at 02:00 our time, Perth time. Oh, is it? No. It's only it's only 4PM at the moment, I think. Isn't it? Well, I can't for the the people who need to be part of the meeting, we can't we can't coordinate it the rest of the week, and then I'm away. So I'm not yeah. Yes. Still here. Sorry. Oh, that would be fantastic. Thank you. Sending what over? Yeah. It'll be could you send it to my email address instead? So it's mike dot burns, b u r n s, at yeah. Correct. @coolerbar.org.au. Alright. So because I think that when when I was talking to the the gentleman last time, I just rang on spec. He was quite happy to chat with me and set things up, and there didn't seem to be any time pressure limitations. Now I'm not suggesting we're gonna talk forever and ever, but I'm not sure whether we're gonna get through it all in half an hour. I'd assumed it's probably gonna take forty five minutes to an hour, to be honest. Okay. That that would probably work. And I'm looking I think I I think I've got the basics of it. It's just so the rest of the team understand really about if and how how the messages can get sent out, how they then get received, and where we'd look for them. In terms of the the sub accounts and things, I think I've got my head around how to set them up and also how to set up individual users with different access permissions and that type of thing. Okay. Well, look. That's great. So if you can send that to me, what I'll do is I'll forward it on to the other relevant people in the organization, and we'll see you tomorrow at 02:00 our time, 04:00 your time. Yes. Your email's come through. Thank you. I can accept that. You should get my reply back, and that'd be great. Okay. Perfect. Thank you. 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hi, Ryan. Thanks for calling back. My name is Mike Burns calling from Cullabar Care. I think you reached out last week after we've been in touch with Cellcast. We are an existing customer and are looking to is to expand what we do with Cellcast.\n\nYes. We have an account with you already. Yes. It is procurement@coolerbar.org.au. That's correct.\n\nYeah. Yeah. Well, we are currently using the platform just to send out messages to our staff, short messages about whatever it is. But we want to extend that use and still do that, but also have a different department or a different sub client use it to send out messages to staff, but also to be able to receive messages back into the system. And so we can see a conversational piece potentially also from clients around that.\n\nSo we are looking to be able to receive against specific people's names and then potentially to be able to cut past from that into our client management system or look to develop an API into that client management system if that's not gonna be too technically difficult or cost prohibitive. Yeah. So I ended up talking with someone last week who took me through the new look platform. And we and we have set up some of that. But what happened was that we got we got quite involved in setting some of it up, and, really, I explained that I wasn't the best person to to do this.\n\nSo what I wanted to do is to try and book in some time with someone with the relevant stakeholders in the room at my end so that they understood how to use the new do you did you call it the enterprise platform? Yeah. How to use that enterprise platform and then also how we want it set up. So which subaccounts, which staff would access, and and that type of thing. So I was hoping to try and grab some time, and I appreciate it short notice, and I apologize for that.\n\nBut I was hoping to try and grab some time tomorrow afternoon only because I then go and leave, and I'm away for until the beginning of June. I don't know whether that's possible or not. So we will we will look in if it helps at 02:00 our time, Perth time. Oh, is it? No.\n\nIt's only it's only 4PM at the moment, I think. Isn't it? Well, I can't for the the people who need to be part of the meeting, we can't we can't coordinate it the rest of the week, and then I'm away. So I'm not yeah. Yes.\n\nStill here. Sorry. Oh, that would be fantastic. Thank you. Sending what over?\n\nYeah. It'll be could you send it to my email address instead? So it's mike dot burns, b u r n s, at yeah. Correct. @coolerbar.org.au.\n\nAlright. So because I think that when when I was talking to the the gentleman last time, I just rang on spec. He was quite happy to chat with me and set things up, and there didn't seem to be any time pressure limitations. Now I'm not suggesting we're gonna talk forever and ever, but I'm not sure whether we're gonna get through it all in half an hour. I'd assumed it's probably gonna take forty five minutes to an hour, to be honest.\n\nOkay. That that would probably work. And I'm looking I think I I think I've got the basics of it. It's just so the rest of the team understand really about if and how how the messages can get sent out, how they then get received, and where we'd look for them. In terms of the the sub accounts and things, I think I've got my head around how to set them up and also how to set up individual users with different access permissions and that type of thing.\n\nOkay. Well, look. That's great. So if you can send that to me, what I'll do is I'll forward it on to the other relevant people in the organization, and we'll see you tomorrow at 02:00 our time, 04:00 your time. Yes.\n\nYour email's come through. Thank you. I can accept that. You should get my reply back, and that'd be great. Okay.\n\nPerfect. Thank you. 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over?","start":337.615,"end":349.79498,"sentiment":"neutral","sentiment_score":-0.06439844239503145}],"sentiment":"positive","sentiment_score":0.34546981515506137,"num_words":13,"start":323.245,"end":349.79498},{"sentences":[{"text":"Yeah.","start":354.87997,"end":355.12,"sentiment":"neutral","sentiment_score":0.022076908499002457},{"text":"It'll be could you send it to my email address instead?","start":355.12,"end":357.69998,"sentiment":"neutral","sentiment_score":0.01865024890073321},{"text":"So it's mike dot burns, b u r n s, at yeah.","start":361.43997,"end":369.57498,"sentiment":"neutral","sentiment_score":0.019177847386648256},{"text":"Correct.","start":369.57498,"end":370.07498,"sentiment":"neutral","sentiment_score":0.03243163228034973},{"text":"@coolerbar.org.au.","start":370.69498,"end":373.75497,"sentiment":"neutral","sentiment_score":0.025620365515351295}],"sentiment":"neutral","sentiment_score":0.019823685109328765,"num_words":26,"start":354.87997,"end":373.75497},{"sentences":[{"text":"Alright.","start":379.08,"end":379.4,"sentiment":"neutral","sentiment_score":-0.0069453539326786995},{"text":"So because I think that when when I was talking to the the gentleman last time, I just rang on spec.","start":379.4,"end":384.54,"sentiment":"neutral","sentiment_score":0.05615957782027267},{"text":"He was quite happy to chat with me and set things up, and there didn't seem to be any time pressure limitations.","start":386.44,"end":392.625,"sentiment":"positive","sentiment_score":0.3584786341948943},{"text":"Now I'm not suggesting we're gonna talk forever and ever, but I'm not sure whether we're gonna get through it all in half an hour.","start":393.965,"end":399.405,"sentiment":"neutral","sentiment_score":-0.05168773807585239},{"text":"I'd assumed it's probably gonna take forty five minutes to an hour, to be honest.","start":399.405,"end":403.26498,"sentiment":"neutral","sentiment_score":-0.04253668611248334}],"sentiment":"neutral","sentiment_score":0.08486538082139478,"num_words":84,"start":379.08,"end":403.26498},{"sentences":[{"text":"Okay.","start":422.86502,"end":423.36502,"sentiment":"neutral","sentiment_score":0.016499198973178864},{"text":"That that would probably work.","start":423.58502,"end":424.785,"sentiment":"neutral","sentiment_score":0.03831755891442299},{"text":"And I'm looking I think I I think I've got the basics of it.","start":424.785,"end":427.58502,"sentiment":"neutral","sentiment_score":0.05125055142811367},{"text":"It's just so the rest of the team understand really about if and how how the messages can get sent out, how they then get received, and where we'd look for them.","start":427.58502,"end":438.68997,"sentiment":"neutral","sentiment_score":0.049131284991744906},{"text":"In terms of the the sub accounts and things, I think I've got my head around how to set them up and also how to set up individual users with different access permissions and that type of thing.","start":438.68997,"end":449.03,"sentiment":"neutral","sentiment_score":0.029200012599559205}],"sentiment":"neutral","sentiment_score":0.040082181245088576,"num_words":90,"start":422.86502,"end":449.03},{"sentences":[{"text":"Okay.","start":451.025,"end":451.425,"sentiment":"neutral","sentiment_score":0.13068678975105286},{"text":"Well, 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that.","start":469.36,"end":472.1,"sentiment":"positive","sentiment_score":0.5641624629497528},{"text":"You should get my reply back, and that'd be great.","start":472.4,"end":475.54,"sentiment":"positive","sentiment_score":0.710810661315918},{"text":"Okay.","start":484.345,"end":484.825,"sentiment":"neutral","sentiment_score":0.2548007369041443}],"sentiment":"positive","sentiment_score":0.607506065141587,"num_words":21,"start":466.96,"end":484.825},{"sentences":[{"text":"Perfect.","start":484.825,"end":485.225,"sentiment":"positive","sentiment_score":0.8009046912193298},{"text":"Thank you.","start":485.225,"end":485.965,"sentiment":"positive","sentiment_score":0.8346346318721771},{"text":"Bye.","start":487.225,"end":487.725,"sentiment":"positive","sentiment_score":0.6112208366394043}],"sentiment":"positive","sentiment_score":0.7703486979007721,"num_words":4,"start":484.825,"end":487.725}]}}]},{"alternatives":[{"transcript":"Hi there. This is Ryan from Cellcast speaking. How may I help you? Uh-huh. Oh, okay. So you've already you've already signed up with us. Is that correct? Gotcha. And you mentioned we've spoken last week. I'm really sorry. My I have spoken with a lot of people from last week. Is it okay if I ask for your account email? For chairman. Clover Care. Okay. Gotcha. Is it kilovar dot org dot a u? Is that correct? Procurement and yep. Perfect. Yep. Let me just help you with that. Perfect. And, yeah, I think, yeah, I was able to approve this account last week. What was your intended use as a platform again, if I may? I just wanted to double check. Right. I think you guys are already sending through campaigns on the classic platform. Is that correct? And I think you tried to tried to use the the enterprise platform. Yes. That's correct. So that's the Yes. That's correct. Yeah. Mhmm. I would have to double check as I think I'm fully booked for tomorrow, unfortunately. It's first time, so that's yeah. Yeah. Unfortunately, I'm fully booked, and that's also 5PM Melbourne time. I'm actually oh, yeah. Two hours. Sorry. 4PM, open time. Yeah. Unfortunately, I'm fully booked for tomorrow, so I'm only available for Thursday. Is that so you mentioned after tomorrow, you'd be gone away? So two? Let me check if I can move some let me it's this one right here. One, two, three, four, five, Six meetings. I think I can yeah. I think we can cater to 4PM. I think I can move something over. Are you still there? Yep. Perfect. Okay. So I think I can, yeah, I can cater to the 4PM one. Perfect. Yeah. So it'd be for only thirty minutes, though. It'd be, unfortunately, be a strict time lock. So I'll be sending it over to procurement@coolbook.org.au. Is that correct? An invite. An invite. So it will be a Teams meeting. Yeah. Sure. Sure. Absolutely. What's the best email? Mhmm. And Mike is m I k e. Right? Mhmm. Okay. Let me just type this in again. Yeah. It's just that tomorrow is pretty full like, fully booked ahead, so that's why I would have to, like, have time blocks. And I'm really sorry. But I think we can yeah. We can if we can if we can go beyond, like, even five minutes or even ten minutes beyond that, I think we'll be yeah. Right. Perfect. Yep. So I think that's that's pretty much it. Yeah. Let's keep in touch. I'll, yeah, I'll I'll speak with you guys tomorrow. Okay? Perfect. Thank you. Have a good one, Mike. Have a good one. Bye. 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there. This is Ryan from Cellcast speaking. How may I help you? Uh-huh. Oh, okay.\n\nSo you've already you've already signed up with us. Is that correct? Gotcha. And you mentioned we've spoken last week. I'm really sorry.\n\nMy I have spoken with a lot of people from last week. Is it okay if I ask for your account email? For chairman. Clover Care. Okay.\n\nGotcha. Is it kilovar dot org dot a u? Is that correct? Procurement and yep. Perfect.\n\nYep. Let me just help you with that. Perfect. And, yeah, I think, yeah, I was able to approve this account last week. What was your intended use as a platform again, if I may?\n\nI just wanted to double check. Right. I think you guys are already sending through campaigns on the classic platform. Is that correct? And I think you tried to tried to use the the enterprise platform.\n\nYes. That's correct. So that's the Yes. That's correct. Yeah.\n\nMhmm. I would have to double check as I think I'm fully booked for tomorrow, unfortunately. It's first time, so that's yeah. Yeah. Unfortunately, I'm fully booked, and that's also 5PM Melbourne time.\n\nI'm actually oh, yeah. Two hours. Sorry. 4PM, open time. Yeah.\n\nUnfortunately, I'm fully booked for tomorrow, so I'm only available for Thursday. Is that so you mentioned after tomorrow, you'd be gone away? So two? Let me check if I can move some let me it's this one right here. One, two, three, four, five, Six meetings.\n\nI think I can yeah. I think we can cater to 4PM. I think I can move something over. Are you still there? Yep.\n\nPerfect. Okay. So I think I can, yeah, I can cater to the 4PM one. Perfect. Yeah.\n\nSo it'd be for only thirty minutes, though. It'd be, unfortunately, be a strict time lock. So I'll be sending it over to procurement@coolbook.org.au. Is that correct? An invite.\n\nAn invite. So it will be a Teams meeting. Yeah. Sure. Sure.\n\nAbsolutely. What's the best email? Mhmm. And Mike is m I k e. Right?\n\nMhmm. Okay. Let me just type this in again. Yeah. It's just that tomorrow is pretty full like, fully booked ahead, so that's why I would have to, like, have time blocks.\n\nAnd I'm really sorry. But I think we can yeah. We can if we can if we can go beyond, like, even five minutes or even ten minutes beyond that, I think we'll be yeah. Right. Perfect.\n\nYep. So I think that's that's pretty much it. Yeah. Let's keep in touch. I'll, yeah, I'll I'll speak with you guys tomorrow.\n\nOkay? Perfect. Thank you. Have a good one, Mike. Have a good one.\n\nBye. Cheers.","paragraphs":[{"sentences":[{"text":"Hi there.","start":1.8399999,"end":2.32,"sentiment":"neutral","sentiment_score":0.20246151834726334},{"text":"This is Ryan from Cellcast speaking.","start":2.32,"end":3.84,"sentiment":"neutral","sentiment_score":0.24896702667077383},{"text":"How may I help you?","start":3.84,"end":4.9,"sentiment":"positive","sentiment_score":0.34221035838127134},{"text":"Uh-huh.","start":23.285,"end":23.785,"sentiment":"neutral","sentiment_score":0.07561743259429932},{"text":"Oh, okay.","start":24.005001,"end":24.645,"sentiment":"neutral","sentiment_score":0.14880245923995972}],"sentiment":"neutral","sentiment_score":0.24893745873123407,"num_words":16,"start":1.8399999,"end":24.645},{"sentences":[{"text":"So you've already you've already signed up with us.","start":24.645,"end":29.445,"sentiment":"neutral","sentiment_score":0.15680531743499967},{"text":"Is that correct?","start":29.445,"end":30.03,"sentiment":"neutral","sentiment_score":0.11857128888368607},{"text":"Gotcha.","start":33.23,"end":33.73,"sentiment":"neutral","sentiment_score":0.061835914850234985},{"text":"And you mentioned we've spoken last week.","start":33.79,"end":35.95,"sentiment":"neutral","sentiment_score":0.00916407470192228},{"text":"I'm really sorry.","start":35.95,"end":36.670002,"sentiment":"neutral","sentiment_score":-0.23752946654955545}],"sentiment":"neutral","sentiment_score":0.05131990268178608,"num_words":23,"start":24.645,"end":36.670002},{"sentences":[{"text":"My I have spoken with a lot of people from last week.","start":36.670002,"end":40.13,"sentiment":"neutral","sentiment_score":-0.08529318030923605},{"text":"Is it okay if I ask for your account email?","start":40.510002,"end":56.754997,"sentiment":"neutral","sentiment_score":0.005604973481968045},{"text":"For chairman.","start":56.754997,"end":57.575,"sentiment":"neutral","sentiment_score":0.0068820202723145485},{"text":"Clover Care.","start":60.969997,"end":61.929996,"sentiment":"neutral","sentiment_score":0.022746126167476177},{"text":"Okay.","start":61.929996,"end":62.429996,"sentiment":"neutral","sentiment_score":0.017456017434597015}],"sentiment":"neutral","sentiment_score":-0.03299096735470273,"num_words":27,"start":36.670002,"end":62.429996},{"sentences":[{"text":"Gotcha.","start":62.73,"end":63.21,"sentiment":"neutral","sentiment_score":0.014403777197003365},{"text":"Is it kilovar dot org dot a u?","start":63.21,"end":65.369995,"sentiment":"neutral","sentiment_score":0.011703602503985167},{"text":"Is that correct?","start":65.369995,"end":66.09,"sentiment":"neutral","sentiment_score":0.016068453590075176},{"text":"Procurement and yep.","start":66.09,"end":67.549995,"sentiment":"neutral","sentiment_score":0.04215629585087299},{"text":"Perfect.","start":68.17,"end":68.57,"sentiment":"positive","sentiment_score":0.5360843539237976}],"sentiment":"neutral","sentiment_score":0.051174449967220426,"num_words":16,"start":62.73,"end":68.57},{"sentences":[{"text":"Yep.","start":68.57,"end":68.89,"sentiment":"positive","sentiment_score":0.37299126386642456},{"text":"Let me just help you with that.","start":68.89,"end":71.705,"sentiment":"positive","sentiment_score":0.46889641880989075},{"text":"Perfect.","start":74.565,"end":75.065,"sentiment":"positive","sentiment_score":0.5777685642242432},{"text":"And, yeah, I think, yeah, I was able to approve this account last week.","start":75.365005,"end":82.265,"sentiment":"positive","sentiment_score":0.3426684098584311},{"text":"What was your intended use as a platform again, if I may?","start":83.909996,"end":86.63,"sentiment":"neutral","sentiment_score":0.16152571514248848}],"sentiment":"neutral","sentiment_score":0.31339145941393715,"num_words":35,"start":68.57,"end":86.63},{"sentences":[{"text":"I just wanted to double check.","start":86.63,"end":88.17,"sentiment":"neutral","sentiment_score":0.04608303060134252},{"text":"Right.","start":140.705,"end":141.12,"sentiment":"neutral","sentiment_score":0.16982918977737427},{"text":"I think you guys are already sending through campaigns on the classic platform.","start":141.59999,"end":146.64,"sentiment":"neutral","sentiment_score":0.23562627343031076},{"text":"Is that correct?","start":146.64,"end":147.28,"sentiment":"neutral","sentiment_score":0.17872827251752219},{"text":"And I think you tried to tried to use the the enterprise platform.","start":147.28,"end":156.515,"sentiment":"neutral","sentiment_score":0.12051260070158885}],"sentiment":"neutral","sentiment_score":0.15589770985146365,"num_words":36,"start":86.63,"end":156.515},{"sentences":[{"text":"Yes.","start":164.575,"end":165.055,"sentiment":"neutral","sentiment_score":0.15538151562213898},{"text":"That's correct.","start":165.055,"end":165.61499,"sentiment":"neutral","sentiment_score":0.22814729809761047},{"text":"So that's the Yes.","start":165.61499,"end":191.77501,"sentiment":"neutral","sentiment_score":0.12847529910504818},{"text":"That's correct.","start":191.77501,"end":192.54999,"sentiment":"neutral","sentiment_score":0.17547855526208878},{"text":"Yeah.","start":192.54999,"end":193.04999,"sentiment":"neutral","sentiment_score":0.16252852976322174}],"sentiment":"neutral","sentiment_score":0.1639062948524952,"num_words":10,"start":164.575,"end":193.04999},{"sentences":[{"text":"Mhmm.","start":201.82999,"end":202.32999,"sentiment":"neutral","sentiment_score":-0.022705698385834697},{"text":"I would have to double check as I think I'm fully booked for tomorrow, unfortunately.","start":221.53,"end":229.06999,"sentiment":"neutral","sentiment_score":-0.320664519071579},{"text":"It's first time, so that's yeah.","start":236.25,"end":240.715,"sentiment":"neutral","sentiment_score":-0.07478931111594041},{"text":"Yeah.","start":242.13501,"end":242.455,"sentiment":"neutral","sentiment_score":-0.1443081647157669},{"text":"Unfortunately, I'm fully booked, and that's also 5PM Melbourne time.","start":242.455,"end":246.63501,"sentiment":"neutral","sentiment_score":-0.33253623098134993}],"sentiment":"neutral","sentiment_score":-0.2651842371419524,"num_words":33,"start":201.82999,"end":246.63501},{"sentences":[{"text":"I'm actually oh, yeah.","start":247.335,"end":250.935,"sentiment":"neutral","sentiment_score":-0.09375344589352608},{"text":"Two hours.","start":250.935,"end":251.41501,"sentiment":"neutral","sentiment_score":-0.044861000031232834},{"text":"Sorry.","start":251.41501,"end":251.91501,"sentiment":"neutral","sentiment_score":-0.08504820615053177},{"text":"4PM, open time.","start":252.82,"end":254.36,"sentiment":"neutral","sentiment_score":-0.055227632323900856},{"text":"Yeah.","start":254.5,"end":254.82,"sentiment":"neutral","sentiment_score":-0.08890651166439056}],"sentiment":"neutral","sentiment_score":-0.07312485440210863,"num_words":11,"start":247.335,"end":254.82},{"sentences":[{"text":"Unfortunately, I'm fully booked for tomorrow, so I'm only available for Thursday.","start":254.82,"end":260.6,"sentiment":"negative","sentiment_score":-0.3497082864244779},{"text":"Is that so you mentioned after tomorrow, you'd be gone away?","start":260.74,"end":264.805,"sentiment":"neutral","sentiment_score":-0.2405330389738083},{"text":"So two?","start":265.14502,"end":266.48502,"sentiment":"neutral","sentiment_score":-0.12874654680490494},{"text":"Let me check if I can move some let me it's this one right here.","start":278.70502,"end":288.38,"sentiment":"neutral","sentiment_score":-0.03808074854314327},{"text":"One, two, three, four, five, Six meetings.","start":288.38,"end":295.77502,"sentiment":"neutral","sentiment_score":-0.010137408705694335}],"sentiment":"neutral","sentiment_score":-0.16472402230856267,"num_words":47,"start":254.82,"end":295.77502},{"sentences":[{"text":"I think I can yeah.","start":314.27,"end":315.07,"sentiment":"neutral","sentiment_score":0.01822648197412491},{"text":"I think we can cater to 4PM.","start":315.07,"end":317.41,"sentiment":"neutral","sentiment_score":0.026885346376470158},{"text":"I think I can move something over.","start":317.78998,"end":321.41,"sentiment":"neutral","sentiment_score":-0.0036491890038762775},{"text":"Are you still there?","start":321.705,"end":322.845,"sentiment":"neutral","sentiment_score":-0.03212213981896639},{"text":"Yep.","start":324.025,"end":324.525,"sentiment":"neutral","sentiment_score":0.05690795183181763}],"sentiment":"neutral","sentiment_score":0.007591871001447241,"num_words":24,"start":314.27,"end":324.525},{"sentences":[{"text":"Perfect.","start":324.745,"end":325.245,"sentiment":"neutral","sentiment_score":0.23053570091724396},{"text":"Okay.","start":326.425,"end":326.82498,"sentiment":"neutral","sentiment_score":0.1247548758983612},{"text":"So I think I can, yeah, I can cater to the 4PM one.","start":326.82498,"end":330.125,"sentiment":"neutral","sentiment_score":0.11087943384280571},{"text":"Perfect.","start":332.505,"end":333.005,"sentiment":"positive","sentiment_score":0.387447327375412},{"text":"Yeah.","start":333.705,"end":334.025,"sentiment":"neutral","sentiment_score":0.10663028061389924}],"sentiment":"neutral","sentiment_score":0.13475298969184651,"num_words":17,"start":324.745,"end":334.025},{"sentences":[{"text":"So it'd be for only thirty minutes, though.","start":334.025,"end":336.585,"sentiment":"neutral","sentiment_score":-2.9355287551879883e-6},{"text":"It'd be, unfortunately, be a strict time lock.","start":336.585,"end":340.82,"sentiment":"neutral","sentiment_score":-0.1387537308037281},{"text":"So I'll be sending it over to procurement@coolbook.org.au.","start":341.52002,"end":345.76,"sentiment":"neutral","sentiment_score":-0.03752437944058329},{"text":"Is that correct?","start":345.76,"end":346.58002,"sentiment":"neutral","sentiment_score":0.00044792797416448593},{"text":"An invite.","start":349.76,"end":350.5,"sentiment":"neutral","sentiment_score":0.002631684299558401}],"sentiment":"neutral","sentiment_score":-0.04840142116079043,"num_words":29,"start":334.025,"end":350.5},{"sentences":[{"text":"An invite.","start":350.80002,"end":351.54,"sentiment":"neutral","sentiment_score":0.008561500813812017},{"text":"So it will be a Teams meeting.","start":351.875,"end":353.735,"sentiment":"neutral","sentiment_score":0.020968424688492502},{"text":"Yeah.","start":358.435,"end":358.675,"sentiment":"neutral","sentiment_score":0.03440820053219795},{"text":"Sure.","start":358.675,"end":358.995,"sentiment":"neutral","sentiment_score":0.05822068825364113},{"text":"Sure.","start":358.995,"end":359.235,"sentiment":"neutral","sentiment_score":0.07741788029670715}],"sentiment":"neutral","sentiment_score":0.027829061960801482,"num_words":12,"start":350.80002,"end":359.235},{"sentences":[{"text":"Absolutely.","start":359.235,"end":359.715,"sentiment":"neutral","sentiment_score":0.1226690709590912},{"text":"What's the best email?","start":359.715,"end":360.85498,"sentiment":"neutral","sentiment_score":0.08086280710995197},{"text":"Mhmm.","start":366.35498,"end":366.72,"sentiment":"neutral","sentiment_score":0.018156100064516068},{"text":"And Mike is m I k e.","start":366.96,"end":368.64,"sentiment":"neutral","sentiment_score":0.015437808153884751},{"text":"Right?","start":368.64,"end":369.14,"sentiment":"neutral","sentiment_score":0.02255554124712944}],"sentiment":"neutral","sentiment_score":0.04249261412769556,"num_words":14,"start":359.235,"end":369.14},{"sentences":[{"text":"Mhmm.","start":374.96,"end":375.36,"sentiment":"neutral","sentiment_score":0.009626748971641064},{"text":"Okay.","start":375.36,"end":375.68,"sentiment":"neutral","sentiment_score":0.020679697394371033},{"text":"Let me just type this in again.","start":375.68,"end":377.78,"sentiment":"neutral","sentiment_score":0.00538726310644831},{"text":"Yeah.","start":404.71,"end":405.21,"sentiment":"neutral","sentiment_score":-0.05402591824531555},{"text":"It's just that tomorrow is pretty full like, fully booked ahead, so that's why I would have to, like, have time blocks.","start":405.59,"end":413.98502,"sentiment":"neutral","sentiment_score":-0.1338870765810663}],"sentiment":"neutral","sentiment_score":-0.09161013484117575,"num_words":32,"start":374.96,"end":413.98502},{"sentences":[{"text":"And I'm really sorry.","start":414.845,"end":416.125,"sentiment":"neutral","sentiment_score":-0.1000545546412468},{"text":"But I think we can yeah.","start":416.125,"end":417.245,"sentiment":"neutral","sentiment_score":-0.03716624000420173},{"text":"We can if we can if we can go beyond, like, even five minutes or even ten minutes beyond that, I think we'll be yeah.","start":417.245,"end":430.02,"sentiment":"neutral","sentiment_score":-0.0010923100262880325},{"text":"Right.","start":430.96,"end":431.46,"sentiment":"neutral","sentiment_score":0.034393560141325},{"text":"Perfect.","start":476.195,"end":476.695,"sentiment":"positive","sentiment_score":0.7098730802536011}],"sentiment":"neutral","sentiment_score":0.0025336008418250728,"num_words":37,"start":414.845,"end":476.695},{"sentences":[{"text":"Yep.","start":476.755,"end":477.075,"sentiment":"positive","sentiment_score":0.3825582265853882},{"text":"So I think that's that's pretty much it.","start":477.075,"end":479.0,"sentiment":"neutral","sentiment_score":0.33147819340229034},{"text":"Yeah.","start":479.54,"end":479.7,"sentiment":"neutral","sentiment_score":0.05701770633459091},{"text":"Let's keep in touch.","start":479.7,"end":481.3,"sentiment":"neutral","sentiment_score":0.2736471891403198},{"text":"I'll, yeah, I'll I'll speak with you guys tomorrow.","start":481.3,"end":483.54,"sentiment":"neutral","sentiment_score":0.246911668115192}],"sentiment":"neutral","sentiment_score":0.2786171847711439,"num_words":23,"start":476.755,"end":483.54},{"sentences":[{"text":"Okay?","start":483.54,"end":484.04,"sentiment":"neutral","sentiment_score":0.10759103298187256},{"text":"Perfect.","start":485.78,"end":486.18,"sentiment":"positive","sentiment_score":0.8336567282676697},{"text":"Thank you.","start":486.18,"end":486.66,"sentiment":"positive","sentiment_score":0.8316093385219574},{"text":"Have a good one, Mike.","start":486.66,"end":487.54,"sentiment":"positive","sentiment_score":0.6457934141159057},{"text":"Have a good one.","start":487.54,"end":488.18,"sentiment":"positive","sentiment_score":0.5961695611476898}],"sentiment":"positive","sentiment_score":0.6321624425741342,"num_words":13,"start":483.54,"end":488.18},{"sentences":[{"text":"Bye.","start":488.18,"end":488.41998,"sentiment":"positive","sentiment_score":0.3785420656204224},{"text":"Cheers.","start":488.41998,"end":488.91998,"sentiment":"neutral","sentiment_score":-0.08870986849069595}],"sentiment":"neutral","sentiment_score":0.14491609856486323,"num_words":2,"start":488.18,"end":488.91998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi there. This is Ryan from Cellcast speaking. How may I help you?\n\nChannel 0: Oh, hi, Ryan. Thanks for calling back. My name is Mike Burns calling from Cullabar Care. I think you reached out last week after we've been in touch with Cellcast. We are an existing customer and are looking to is to expand what we do with Cellcast.\n\nChannel 1: Uh-huh. Oh, okay. So you've already you've already signed up with us. Is that correct?\n\nChannel 0: Yes. We have an account with you already.\n\nChannel 1: Gotcha. And you mentioned we've spoken last week. I'm really sorry. My I have spoken with a lot of people from last week. Is it okay if I ask for your account\n\nChannel 0: Yes. It is procurement@coolerbar.org.au.\n\nChannel 1: email? For chairman. Clover Care. Okay. Gotcha.\n\nIs it kilovar dot org dot a u? Is that correct? Procurement\n\nChannel 0: That's correct.\n\nChannel 1: and yep.\n\nChannel 0: Yeah.\n\nChannel 1: Perfect. Yep. Let me just help you with that. Perfect. And, yeah, I think,\n\nChannel 0: Yeah.\n\nChannel 1: yeah, I was able to approve this account last week. What was your intended use as a platform again, if I may? I just wanted to double check.\n\nChannel 0: Well, we are currently using the platform just to send out messages to our staff, short messages about whatever it is. But we want to extend that use and still do that, but also have a different department or a different sub client use it to send out messages to staff, but also to be able to receive messages back into the system. And so we can see a conversational piece potentially also from clients around that. So we are looking to be able to receive against specific people's names and then potentially to be able to cut past from that into our client management system or look to develop an API into that client management system if that's not gonna be too technically difficult or cost prohibitive.\n\nChannel 1: Right. I think you guys are already sending through campaigns on the classic platform. Is that correct? And I think you tried to tried to use the the enterprise platform.\n\nChannel 0: Yeah. So I ended up talking with someone last week who took me through the new look platform.\n\nChannel 1: Yes. That's correct. So\n\nChannel 0: And we\n\nChannel 1: that's\n\nChannel 0: and we have set up some of that. But what happened was that we got we got quite involved in setting some of it up, and, really, I explained that I wasn't the best person to to do this. So what I wanted to do is to try and book in some time with\n\nChannel 1: the\n\nChannel 0: someone with the relevant stakeholders in the room at my end so that they understood how to use the new do you did you call it the enterprise platform?\n\nChannel 1: Yes. That's correct.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: How to use that enterprise platform and then also how we want it set up. So which subaccounts, which staff would access, and and that type of thing. So\n\nChannel 1: Mhmm.\n\nChannel 0: I was hoping to try and grab some time, and I appreciate it short notice, and I apologize for that. But I was hoping to try and grab some time tomorrow afternoon only because I then go and leave, and I'm away for until the beginning of June. I don't know whether that's possible or not.\n\nChannel 1: I would have to double check as I think I'm fully booked for tomorrow, unfortunately.\n\nChannel 0: So we will we will look in if it helps at 02:00 our time, Perth\n\nChannel 1: It's first time, so that's yeah. Yeah. Unfortunately, I'm fully booked, and\n\nChannel 0: time.\n\nChannel 1: that's also 5PM Melbourne time.\n\nChannel 0: Oh, is\n\nChannel 1: I'm\n\nChannel 0: it? No.\n\nChannel 1: actually\n\nChannel 0: It's only it's only 4PM at the moment, I think. Isn't it?\n\nChannel 1: oh, yeah. Two hours. Sorry. 4PM, open time. Yeah.\n\nUnfortunately, I'm fully booked for tomorrow, so I'm only available for Thursday. Is that so you mentioned after tomorrow, you'd be gone away? So\n\nChannel 0: Well, I can't\n\nChannel 1: two?\n\nChannel 0: for the the people who need to be part of the meeting, we can't we can't coordinate it the rest of the week, and then I'm away. So I'm not yeah.\n\nChannel 1: Let me check if I can move some let me it's this one right here. One, two, three, four, five, Six meetings. I think I can yeah. I think we can cater to 4PM. I think I can move something over.\n\nAre you still there?\n\nChannel 0: Yes. Still here. Sorry.\n\nChannel 1: Yep. Perfect. Okay. So I think I can, yeah, I can cater to the 4PM one.\n\nChannel 0: Oh, that would be fantastic. Thank you.\n\nChannel 1: Perfect. Yeah. So it'd be for only thirty minutes, though. It'd be, unfortunately,\n\nChannel 0: Sending\n\nChannel 1: be a strict time lock. So I'll be sending it over to procurement@coolbook.org.au. Is that correct?\n\nChannel 0: what over?\n\nChannel 1: An invite. An invite. So it will be a Teams meeting.\n\nChannel 0: Yeah. It'll be could you send it to my email address instead?\n\nChannel 1: Yeah. Sure. Sure. Absolutely. What's the best email?\n\nChannel 0: So it's mike dot burns, b u r n s,\n\nChannel 1: Mhmm. And Mike\n\nChannel 0: at\n\nChannel 1: is m I k e. Right?\n\nChannel 0: yeah. Correct. @coolerbar.org.au.\n\nChannel 1: Mhmm. Okay. Let me just type this in again.\n\nChannel 0: Alright. So because I think that when when I was talking to the the gentleman last time, I just rang on spec. He was quite happy to chat with me and set things up, and there didn't seem to be any time pressure limitations. Now I'm not suggesting we're gonna talk forever and ever, but I'm not sure whether we're gonna get through it all in half an hour. I'd assumed it's probably gonna take forty five minutes to an hour, to be honest.\n\nChannel 1: Yeah. It's just that tomorrow is pretty full like, fully booked ahead, so that's why I would have to, like, have time blocks. And I'm really sorry. But I think we can yeah. We can if we can if we can go beyond, like, even five minutes or even ten minutes beyond that,\n\nChannel 0: Okay.\n\nChannel 1: I think we'll be\n\nChannel 0: That that would probably work. And I'm looking I think I I think I've got the basics of it. It's just so the rest of the team understand\n\nChannel 1: yeah.\n\nChannel 0: really about\n\nChannel 1: Right.\n\nChannel 0: if and how how the messages can get sent out, how they then get received, and where we'd look for them. In terms of the the sub accounts and things, I think I've got my head around how to set them up and also how to set up individual users with different access permissions and that type of thing. Okay. Well, look. That's great.\n\nSo if you can send that to me, what I'll do is I'll forward it on to the other relevant people in the organization, and we'll see you tomorrow at 02:00 our time, 04:00 your time. Yes. Your email's come through. Thank you. I can accept that.\n\nYou should get my reply back, and that'd be great.\n\nChannel 1: Perfect. Yep. So I think that's that's pretty much it. Yeah. Let's keep in touch.\n\nI'll, yeah, I'll I'll speak with you guys tomorrow. Okay?\n\nChannel 0: Okay. Perfect. Thank you.\n\nChannel 1: Perfect. Thank you. Have a good one,\n\nChannel 0: Bye.\n\nChannel 1: Mike. Have a good one. Bye. Cheers.","paragraphs":[{"sentences":[{"text":"Hi there.","start":1.8399999,"end":2.32,"sentiment":"neutral","sentiment_score":0.20246151834726334},{"text":"This is Ryan from Cellcast speaking.","start":2.32,"end":3.84,"sentiment":"neutral","sentiment_score":0.24896702667077383},{"text":"How may I help you?","start":3.84,"end":4.9,"sentiment":"positive","sentiment_score":0.34221035838127134}],"sentiment":"neutral","sentiment_score":0.27767515297119433,"channel":1,"num_words":13,"start":1.8399999,"end":4.9},{"sentences":[{"text":"Oh, hi, Ryan.","start":5.12,"end":5.92,"sentiment":"neutral","sentiment_score":0.2803859810034434},{"text":"Thanks for calling back.","start":5.92,"end":7.14,"sentiment":"positive","sentiment_score":0.7101690173149109},{"text":"My name is Mike Burns calling from Cullabar Care.","start":8.0,"end":10.58,"sentiment":"positive","sentiment_score":0.4160015947288937},{"text":"I think you reached out last week after we've been in touch with Cellcast.","start":11.44,"end":16.855,"sentiment":"neutral","sentiment_score":0.29964387523276464},{"text":"We are an existing customer and are looking to is to expand what we do with Cellcast.","start":17.395,"end":22.215,"sentiment":"neutral","sentiment_score":0.24179028500528896}],"sentiment":"positive","sentiment_score":0.33470845666337523,"channel":0,"num_words":47,"start":5.12,"end":22.215},{"sentences":[{"text":"Uh-huh.","start":23.285,"end":23.785,"sentiment":"neutral","sentiment_score":0.07561743259429932},{"text":"Oh, okay.","start":24.005001,"end":24.645,"sentiment":"neutral","sentiment_score":0.14880245923995972},{"text":"So you've already you've already signed up with us.","start":24.645,"end":29.445,"sentiment":"neutral","sentiment_score":0.15680531743499967},{"text":"Is that correct?","start":29.445,"end":30.03,"sentiment":"neutral","sentiment_score":0.11857128888368607}],"sentiment":"neutral","sentiment_score":0.1426789383093516,"channel":1,"num_words":15,"start":23.285,"end":30.03},{"sentences":[{"text":"Yes.","start":30.66,"end":30.9,"sentiment":"neutral","sentiment_score":0.15226098895072937},{"text":"We have an account with you already.","start":30.9,"end":32.52,"sentiment":"neutral","sentiment_score":0.1777401523930686}],"sentiment":"neutral","sentiment_score":0.17455525696277618,"channel":0,"num_words":8,"start":30.66,"end":32.52},{"sentences":[{"text":"Gotcha.","start":33.23,"end":33.73,"sentiment":"neutral","sentiment_score":0.061835914850234985},{"text":"And you mentioned we've spoken last week.","start":33.79,"end":35.95,"sentiment":"neutral","sentiment_score":0.00916407470192228},{"text":"I'm really sorry.","start":35.95,"end":36.670002,"sentiment":"neutral","sentiment_score":-0.23752946654955545},{"text":"My I have spoken with a lot of people from last week.","start":36.670002,"end":40.13,"sentiment":"neutral","sentiment_score":-0.08529318030923605},{"text":"Is it okay if I ask for your account","start":40.510002,"end":42.195,"sentiment":"neutral","sentiment_score":0.005984660858909289}],"sentiment":"neutral","sentiment_score":-0.04863313055830076,"channel":1,"num_words":32,"start":33.23,"end":42.195},{"sentences":[{"text":"Yes.","start":44.755,"end":45.255,"sentiment":"neutral","sentiment_score":0.027889201417565342},{"text":"It is procurement@coolerbar.org.au.","start":45.715,"end":54.51,"sentiment":"neutral","sentiment_score":0.031058970217903454}],"sentiment":"neutral","sentiment_score":0.030266528017818928,"channel":0,"num_words":4,"start":44.755,"end":54.51},{"sentences":[{"text":"email?","start":56.355,"end":56.754997,"sentiment":"neutral","sentiment_score":0.002187787089496851},{"text":"For chairman.","start":56.754997,"end":57.575,"sentiment":"neutral","sentiment_score":0.0068820202723145485},{"text":"Clover 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correct?","start":146.64,"end":147.28,"sentiment":"neutral","sentiment_score":0.17872827251752219},{"text":"And I think you tried to tried to use the the enterprise platform.","start":147.28,"end":156.515,"sentiment":"neutral","sentiment_score":0.12051260070158885}],"sentiment":"neutral","sentiment_score":0.17786064570148785,"channel":1,"num_words":30,"start":140.705,"end":156.515},{"sentences":[{"text":"Yeah.","start":157.485,"end":157.725,"sentiment":"neutral","sentiment_score":0.11954684555530548},{"text":"So I ended up talking with someone last week who took me through the new look platform.","start":157.725,"end":163.425,"sentiment":"neutral","sentiment_score":0.11557878992136787}],"sentiment":"neutral","sentiment_score":0.11579923745658663,"channel":0,"num_words":18,"start":157.485,"end":163.425},{"sentences":[{"text":"Yes.","start":164.575,"end":165.055,"sentiment":"neutral","sentiment_score":0.15538151562213898},{"text":"That's 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got quite involved in setting some of it up, and, really, I explained that I wasn't the best person to to do this.","start":167.78,"end":175.23999,"sentiment":"neutral","sentiment_score":-0.25240880491272094},{"text":"So what I wanted to do is to try and book in some time with","start":175.94,"end":178.9,"sentiment":"neutral","sentiment_score":0.0114861011505127}],"sentiment":"neutral","sentiment_score":-0.11689031110317619,"channel":0,"num_words":54,"start":166.42,"end":178.9},{"sentences":[{"text":"the","start":178.71,"end":178.815,"sentiment":"neutral","sentiment_score":0.09468032419681548}],"sentiment":"neutral","sentiment_score":0.09468032419681548,"channel":1,"num_words":1,"start":178.71,"end":178.815},{"sentences":[{"text":"someone with the relevant stakeholders in the room at my end so that they understood how to use the new do you did you call it the enterprise 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only it's only 4PM at the moment, I think.","start":247.62,"end":249.62,"sentiment":"neutral","sentiment_score":-0.12383794263005257},{"text":"Isn't it?","start":249.62,"end":250.36,"sentiment":"neutral","sentiment_score":-0.07820546254515648}],"sentiment":"neutral","sentiment_score":-0.11623252928256989,"channel":0,"num_words":12,"start":247.62,"end":250.36},{"sentences":[{"text":"oh, yeah.","start":250.215,"end":250.935,"sentiment":"neutral","sentiment_score":-0.04356233403086662},{"text":"Two hours.","start":250.935,"end":251.41501,"sentiment":"neutral","sentiment_score":-0.044861000031232834},{"text":"Sorry.","start":251.41501,"end":251.91501,"sentiment":"neutral","sentiment_score":-0.08504820615053177},{"text":"4PM, open 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can't","start":265.195,"end":265.915,"sentiment":"neutral","sentiment_score":-0.1803734004497528}],"sentiment":"neutral","sentiment_score":-0.1803734004497528,"channel":0,"num_words":3,"start":265.195,"end":265.915},{"sentences":[{"text":"two?","start":265.98502,"end":266.48502,"sentiment":"neutral","sentiment_score":-0.15097281336784363}],"sentiment":"neutral","sentiment_score":-0.15097281336784363,"channel":1,"num_words":1,"start":265.98502,"end":266.48502},{"sentences":[{"text":"for the the people who need to be part of the meeting, we can't we can't coordinate it the rest of the week, and then I'm away.","start":265.995,"end":272.655,"sentiment":"neutral","sentiment_score":-0.24045884719601385},{"text":"So I'm not yeah.","start":275.25998,"end":277.52,"sentiment":"neutral","sentiment_score":-0.19378679990768433}],"sentiment":"neutral","sentiment_score":-0.23443664754590682,"channel":0,"num_words":31,"start":265.995,"end":277.52},{"sentences":[{"text":"Let me check if I can move some let me it's this one right here.","start":278.70502,"end":288.38,"sentiment":"neutral","sentiment_score":-0.03808074854314327},{"text":"One, two, three, four, five, Six meetings.","start":288.38,"end":295.77502,"sentiment":"neutral","sentiment_score":-0.010137408705694335},{"text":"I think I can yeah.","start":314.27,"end":315.07,"sentiment":"neutral","sentiment_score":0.01822648197412491},{"text":"I think we can cater to 4PM.","start":315.07,"end":317.41,"sentiment":"neutral","sentiment_score":0.026885346376470158},{"text":"I think I can move something over.","start":317.78998,"end":321.41,"sentiment":"neutral","sentiment_score":-0.0036491890038762775}],"sentiment":"neutral","sentiment_score":-0.00947286774654214,"channel":1,"num_words":41,"start":278.70502,"end":321.41},{"sentences":[{"text":"Are you still there?","start":321.705,"end":322.845,"sentiment":"neutral","sentiment_score":-0.03212213981896639}],"sentiment":"neutral","sentiment_score":-0.03212213981896639,"channel":1,"num_words":4,"start":321.705,"end":322.845},{"sentences":[{"text":"Yes.","start":322.925,"end":323.245,"sentiment":"neutral","sentiment_score":0.012546061538159847},{"text":"Still 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fantastic.","start":330.43002,"end":331.49002,"sentiment":"positive","sentiment_score":0.673384177684784},{"text":"Thank you.","start":331.71002,"end":332.45,"sentiment":"positive","sentiment_score":0.6632324457168579}],"sentiment":"positive","sentiment_score":0.670483682836805,"channel":0,"num_words":7,"start":330.43002,"end":332.45},{"sentences":[{"text":"Perfect.","start":332.505,"end":333.005,"sentiment":"positive","sentiment_score":0.387447327375412},{"text":"Yeah.","start":333.705,"end":334.025,"sentiment":"neutral","sentiment_score":0.10663028061389924},{"text":"So it'd be for only thirty minutes, though.","start":334.025,"end":336.585,"sentiment":"neutral","sentiment_score":-2.9355287551879883e-6},{"text":"It'd be, unfortunately,","start":336.585,"end":337.94,"sentiment":"neutral","sentiment_score":-0.07884140809377034}],"sentiment":"neutral","sentiment_score":0.019809992267535284,"channel":1,"num_words":13,"start":332.505,"end":337.94},{"sentences":[{"text":"Sending","start":337.615,"end":338.115,"sentiment":"neutral","sentiment_score":-0.17124953866004944}],"sentiment":"neutral","sentiment_score":-0.17124953866004944,"channel":0,"num_words":1,"start":337.615,"end":338.115},{"sentences":[{"text":"be a strict time lock.","start":339.2,"end":340.82,"sentiment":"neutral","sentiment_score":-0.17470112442970276},{"text":"So I'll be sending it over to procurement@coolbook.org.au.","start":341.52002,"end":345.76,"sentiment":"neutral","sentiment_score":-0.03752437944058329},{"text":"Is that correct?","start":345.76,"end":346.58002,"sentiment":"neutral","sentiment_score":0.00044792797416448593}],"sentiment":"neutral","sentiment_score":-0.07327230460941792,"channel":1,"num_words":16,"start":339.2,"end":346.58002},{"sentences":[{"text":"what over?","start":348.895,"end":349.79498,"sentiment":"neutral","sentiment_score":-0.010972894262522459}],"sentiment":"neutral","sentiment_score":-0.010972894262522459,"channel":0,"num_words":2,"start":348.895,"end":349.79498},{"sentences":[{"text":"An invite.","start":349.76,"end":350.5,"sentiment":"neutral","sentiment_score":0.002631684299558401},{"text":"An invite.","start":350.80002,"end":351.54,"sentiment":"neutral","sentiment_score":0.008561500813812017},{"text":"So it will be a Teams meeting.","start":351.875,"end":353.735,"sentiment":"neutral","sentiment_score":0.020968424688492502}],"sentiment":"neutral","sentiment_score":0.015378667549653486,"channel":1,"num_words":11,"start":349.76,"end":353.735},{"sentences":[{"text":"Yeah.","start":354.87997,"end":355.12,"sentiment":"neutral","sentiment_score":0.022076908499002457},{"text":"It'll be could you send it to my email address 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s,","start":361.43997,"end":365.895,"sentiment":"neutral","sentiment_score":0.01926640383899212}],"sentiment":"neutral","sentiment_score":0.01926640383899212,"channel":0,"num_words":10,"start":361.43997,"end":365.895},{"sentences":[{"text":"Mhmm.","start":366.35498,"end":366.72,"sentiment":"neutral","sentiment_score":0.018156100064516068},{"text":"And Mike","start":366.96,"end":367.52,"sentiment":"neutral","sentiment_score":0.016680859960615635}],"sentiment":"neutral","sentiment_score":0.01717260666191578,"channel":1,"num_words":3,"start":366.35498,"end":367.52},{"sentences":[{"text":"at","start":367.495,"end":367.995,"sentiment":"neutral","sentiment_score":0.01197279617190361}],"sentiment":"neutral","sentiment_score":0.01197279617190361,"channel":0,"num_words":1,"start":367.495,"end":367.995},{"sentences":[{"text":"is m I k e.","start":367.52,"end":368.64,"sentiment":"neutral","sentiment_score":0.014940587431192398},{"text":"Right?","start":368.64,"end":369.14,"sentiment":"neutral","sentiment_score":0.02255554124712944}],"sentiment":"neutral","sentiment_score":0.01620974640051524,"channel":1,"num_words":6,"start":367.52,"end":369.14},{"sentences":[{"text":"yeah.","start":369.41498,"end":369.57498,"sentiment":"neutral","sentiment_score":0.025497334077954292},{"text":"Correct.","start":369.57498,"end":370.07498,"sentiment":"neutral","sentiment_score":0.03243163228034973},{"text":"@coolerbar.org.au.","start":370.69498,"end":373.75497,"sentiment":"neutral","sentiment_score":0.025620365515351295}],"sentiment":"neutral","sentiment_score":0.02784977729121844,"channel":0,"num_words":3,"start":369.41498,"end":373.75497},{"sentences":[{"text":"Mhmm.","start":374.96,"end":375.36,"sentiment":"neutral","sentiment_score":0.009626748971641064},{"text":"Okay.","start":375.36,"end":375.68,"sentiment":"neutral","sentiment_score":0.020679697394371033},{"text":"Let me just type this in again.","start":375.68,"end":377.78,"sentiment":"neutral","sentiment_score":0.00538726310644831}],"sentiment":"neutral","sentiment_score":0.007557476456794474,"channel":1,"num_words":9,"start":374.96,"end":377.78},{"sentences":[{"text":"Alright.","start":379.08,"end":379.4,"sentiment":"neutral","sentiment_score":-0.0069453539326786995},{"text":"So because I think that when when I was talking to the the gentleman last time, I just rang on spec.","start":379.4,"end":384.54,"sentiment":"neutral","sentiment_score":0.05615957782027267},{"text":"He was quite happy to chat with me and set things up, and there didn't seem to be any time pressure limitations.","start":386.44,"end":392.625,"sentiment":"positive","sentiment_score":0.3584786341948943},{"text":"Now I'm not suggesting we're gonna talk forever and ever, but I'm not sure whether we're gonna get through it all in half an hour.","start":393.965,"end":399.405,"sentiment":"neutral","sentiment_score":-0.05168773807585239},{"text":"I'd assumed it's probably gonna take forty five minutes to an hour, to be honest.","start":399.405,"end":403.26498,"sentiment":"neutral","sentiment_score":-0.04253668611248334}],"sentiment":"neutral","sentiment_score":0.08486538082139478,"channel":0,"num_words":84,"start":379.08,"end":403.26498},{"sentences":[{"text":"Yeah.","start":404.71,"end":405.21,"sentiment":"neutral","sentiment_score":-0.05402591824531555},{"text":"It's just that tomorrow is pretty full like, fully booked ahead, so that's why I would have to, like, have time blocks.","start":405.59,"end":413.98502,"sentiment":"neutral","sentiment_score":-0.1338870765810663},{"text":"And I'm really sorry.","start":414.845,"end":416.125,"sentiment":"neutral","sentiment_score":-0.1000545546412468},{"text":"But I think we can yeah.","start":416.125,"end":417.245,"sentiment":"neutral","sentiment_score":-0.03716624000420173},{"text":"We can if we can if we can go beyond, like, even five minutes or even ten minutes beyond that,","start":417.245,"end":422.4,"sentiment":"neutral","sentiment_score":-0.007003174629062414}],"sentiment":"neutral","sentiment_score":-0.07099661800377774,"channel":1,"num_words":53,"start":404.71,"end":422.4},{"sentences":[{"text":"Okay.","start":422.86502,"end":423.36502,"sentiment":"neutral","sentiment_score":0.016499198973178864}],"sentiment":"neutral","sentiment_score":0.016499198973178864,"channel":0,"num_words":1,"start":422.86502,"end":423.36502},{"sentences":[{"text":"I think we'll be","start":422.88,"end":423.84,"sentiment":"neutral","sentiment_score":0.0141074163839221}],"sentiment":"neutral","sentiment_score":0.0141074163839221,"channel":1,"num_words":4,"start":422.88,"end":423.84},{"sentences":[{"text":"That that would probably work.","start":423.58502,"end":424.785,"sentiment":"neutral","sentiment_score":0.03831755891442299},{"text":"And I'm looking I think I I think I've got the basics of it.","start":424.785,"end":427.58502,"sentiment":"neutral","sentiment_score":0.05125055142811367},{"text":"It's just so the rest of the team understand","start":427.58502,"end":429.685,"sentiment":"neutral","sentiment_score":0.07777181681659487}],"sentiment":"neutral","sentiment_score":0.057465780925537856,"channel":0,"num_words":28,"start":423.58502,"end":429.685},{"sentences":[{"text":"yeah.","start":429.52,"end":430.02,"sentiment":"neutral","sentiment_score":0.05632607638835907}],"sentiment":"neutral","sentiment_score":0.05632607638835907,"channel":1,"num_words":1,"start":429.52,"end":430.02},{"sentences":[{"text":"really about","start":429.745,"end":430.565,"sentiment":"neutral","sentiment_score":0.026874566450715065}],"sentiment":"neutral","sentiment_score":0.026874566450715065,"channel":0,"num_words":2,"start":429.745,"end":430.565},{"sentences":[{"text":"Right.","start":430.96,"end":431.46,"sentiment":"neutral","sentiment_score":0.034393560141325}],"sentiment":"neutral","sentiment_score":0.034393560141325,"channel":1,"num_words":1,"start":430.96,"end":431.46},{"sentences":[{"text":"if and how how the messages can get sent out, how they then get received, and where we'd look for them.","start":432.465,"end":438.68997,"sentiment":"neutral","sentiment_score":0.038976458832621574},{"text":"In terms of the the sub accounts and things, I think I've got my head around how to set them up and also how to set up individual users with different access permissions and that type of thing.","start":438.68997,"end":449.03,"sentiment":"neutral","sentiment_score":0.029200012599559205},{"text":"Okay.","start":451.025,"end":451.425,"sentiment":"neutral","sentiment_score":0.13068678975105286},{"text":"Well, look.","start":451.425,"end":451.82498,"sentiment":"neutral","sentiment_score":0.2052154690027237},{"text":"That's great.","start":451.82498,"end":452.645,"sentiment":"positive","sentiment_score":0.7192176580429077}],"sentiment":"neutral","sentiment_score":0.061057174345478415,"channel":0,"num_words":64,"start":432.465,"end":452.645},{"sentences":[{"text":"So if you can send that to me, what I'll do is I'll forward it on to the other relevant people in the organization, and we'll see you tomorrow at 02:00 our time, 04:00 your time.","start":452.705,"end":466.63998,"sentiment":"neutral","sentiment_score":0.27927560545504093},{"text":"Yes.","start":466.63998,"end":466.96,"sentiment":"neutral","sentiment_score":0.29276925325393677},{"text":"Your email's come through.","start":466.96,"end":467.91998,"sentiment":"positive","sentiment_score":0.4201272577047348},{"text":"Thank you.","start":467.91998,"end":468.66,"sentiment":"positive","sentiment_score":0.7287805676460266},{"text":"I can accept that.","start":469.36,"end":472.1,"sentiment":"positive","sentiment_score":0.5641624629497528}],"sentiment":"positive","sentiment_score":0.3349236397350088,"channel":0,"num_words":47,"start":452.705,"end":472.1},{"sentences":[{"text":"You should get my reply back, and that'd be great.","start":472.4,"end":475.54,"sentiment":"positive","sentiment_score":0.710810661315918}],"sentiment":"positive","sentiment_score":0.710810661315918,"channel":0,"num_words":10,"start":472.4,"end":475.54},{"sentences":[{"text":"Perfect.","start":476.195,"end":476.695,"sentiment":"positive","sentiment_score":0.7098730802536011},{"text":"Yep.","start":476.755,"end":477.075,"sentiment":"positive","sentiment_score":0.3825582265853882},{"text":"So I think that's that's pretty 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tomorrow.","start":481.3,"end":483.54,"sentiment":"neutral","sentiment_score":0.246911668115192},{"text":"Okay?","start":483.54,"end":484.04,"sentiment":"neutral","sentiment_score":0.10759103298187256}],"sentiment":"neutral","sentiment_score":0.23297960460186004,"channel":1,"num_words":10,"start":481.3,"end":484.04},{"sentences":[{"text":"Okay.","start":484.345,"end":484.825,"sentiment":"neutral","sentiment_score":0.2548007369041443},{"text":"Perfect.","start":484.825,"end":485.225,"sentiment":"positive","sentiment_score":0.8009046912193298},{"text":"Thank you.","start":485.225,"end":485.965,"sentiment":"positive","sentiment_score":0.8346346318721771}],"sentiment":"positive","sentiment_score":0.6812436729669571,"channel":0,"num_words":4,"start":484.345,"end":485.965},{"sentences":[{"text":"Perfect.","start":485.78,"end":486.18,"sentiment":"positive","sentiment_score":0.8336567282676697},{"text":"Thank you.","start":486.18,"end":486.66,"sentiment":"positive","sentiment_score":0.8316093385219574},{"text":"Have a good one,","start":486.66,"end":487.3,"sentiment":"positive","sentiment_score":0.6906292885541916}],"sentiment":"positive","sentiment_score":0.7513417942183358,"channel":1,"num_words":7,"start":485.78,"end":487.3},{"sentences":[{"text":"Bye.","start":487.225,"end":487.725,"sentiment":"positive","sentiment_score":0.6112208366394043}],"sentiment":"positive","sentiment_score":0.6112208366394043,"channel":0,"num_words":1,"start":487.225,"end":487.725},{"sentences":[{"text":"Mike.","start":487.3,"end":487.54,"sentiment":"positive","sentiment_score":0.4664499163627625},{"text":"Have a good one.","start":487.54,"end":488.18,"sentiment":"positive","sentiment_score":0.5961695611476898},{"text":"Bye.","start":488.18,"end":488.41998,"sentiment":"positive","sentiment_score":0.3785420656204224},{"text":"Cheers.","start":488.41998,"end":488.91998,"sentiment":"neutral","sentiment_score":-0.08870986849069595}],"sentiment":"positive","sentiment_score":0.44870862258332117,"channel":1,"num_words":7,"start":487.3,"end":488.91998}]},"summary":{"result":"success","short":"A representative from Cellcast called a customer to discuss their use of the enterprise platform and to offer a conversational piece for clients. The customer had already signed up with the company and had previously used the classic platform. The representative apologizes for the lack of time and suggests scheduling a Teams meeting to clarify details."},"intents":{"segments":[{"text":"We are an existing customer and are looking to is to expand what we do with Cellcast.","start_word":43,"end_word":59,"intents":[{"intent":"Expanding service options","confidence_score":0.000042256153}]},{"text":"Let me check if I can move some let me it's this one right here.","start_word":678,"end_word":692,"intents":[{"intent":"Offer to move meeting","confidence_score":0.004542927}]},{"text":"So it'd be for only thirty minutes, though. It'd be, unfortunately, Sending be a strict time lock. So I'll be sending it over to procurement@coolbook.org.au. Is that correct? what over?","start_word":752,"end_word":781,"intents":[{"intent":"Confirm meeting time","confidence_score":0.03689791}]},{"text":"It'll be could you send it to my email address instead? Yeah. Sure.","start_word":794,"end_word":806,"intents":[{"intent":"Request email address","confidence_score":0.051260967},{"intent":"Provide email address","confidence_score":0.2672424}]},{"text":"So it's mike dot burns, b u r n s, Mhmm. And Mike at is m I k e. Right? yeah. Correct.","start_word":813,"end_word":834,"intents":[{"intent":"Confirm email address","confidence_score":0.12427107}]},{"text":"In terms of the the sub accounts and things, I think I've got my head around how to set them up and also how to set up individual users with different access permissions and that type of thing.","start_word":1040,"end_word":1077,"intents":[{"intent":"Set up meetings","confidence_score":0.05639483}]}]},"sentiments":{"segments":[{"text":"Hi there. This is Ryan from Cellcast speaking. How may I help you? Oh, hi, Ryan.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.27122020721435547},{"text":"Thanks for calling back. My name is Mike Burns calling from Cullabar Care.","start_word":16,"end_word":28,"sentiment":"positive","sentiment_score":0.4948802888393402},{"text":"I think you reached out last week after we've been in touch with Cellcast. We are an existing customer and are looking to is to expand what we do with Cellcast. Uh-huh. Oh, okay. So you've already you've already signed up with us. Is that correct? Yes. We have an account with you already. Gotcha. And you mentioned we've spoken last week. I'm really sorry. My I have spoken with a lot of people from last week. Is it okay if I ask for your account Yes. It is procurement@coolerbar.org.au. email? For chairman. Clover Care. Okay. Gotcha. Is it kilovar dot org dot a u? Is that correct? Procurement That's correct. and yep. Yeah.","start_word":29,"end_word":142,"sentiment":"neutral","sentiment_score":0.08292625099420547},{"text":"Perfect. Yep. Let me just help you with that. Perfect.","start_word":143,"end_word":152,"sentiment":"positive","sentiment_score":0.4764772951602936},{"text":"And, yeah, I think, Yeah.","start_word":153,"end_word":157,"sentiment":"neutral","sentiment_score":0.1798500269651413},{"text":"yeah, I was able to approve this account last week.","start_word":158,"end_word":167,"sentiment":"positive","sentiment_score":0.39962077140808105},{"text":"What was your intended use as a platform again, if I may? I just wanted to double check. Well, we are currently using the platform just to send out messages to our staff, short messages about whatever it is. But we want to extend that use and still do that, but also have a different department or a different sub client use it to send out messages to staff, but also to be able to receive messages back into the system. And so we can see a conversational piece potentially also from clients around that. So we are looking to be able to receive against specific people's names and then potentially to be able to cut past from that into our client management system or look to develop an API into that client management system if that's not gonna be too technically difficult or cost prohibitive. Right. I think you guys are already sending through campaigns on the classic platform. Is that correct? And I think you tried to tried to use the the enterprise platform. Yeah. So I ended up talking with someone last week who took me through the new look platform. Yes. That's correct. So And we that's and we have set up some of that. But what happened was that we got we got quite involved in setting some of it up, and, really, I explained that I wasn't the best person to to do this. So what I wanted to do is to try and book in some time with the someone with the relevant stakeholders in the room at my end so that they understood how to use the new do you did you call it the enterprise platform? Yes. That's correct. Yeah. Yeah. How to use that enterprise platform and then also how we want it set up. So which subaccounts, which staff would access, and and that type of thing. So Mhmm. I was hoping to try and grab some time, and I appreciate it short notice, and I apologize for that. But I was hoping to try and grab some time tomorrow afternoon only because I then go and leave, and I'm away for until the beginning of June. I don't know whether that's possible or not. I would have to double check as I think I'm fully booked for tomorrow, unfortunately. So we will we will look in if it helps at 02:00 our time, Perth It's first time, so that's yeah. Yeah.","start_word":168,"end_word":580,"sentiment":"neutral","sentiment_score":0.05200362854048646},{"text":"Unfortunately, I'm fully booked, and time.","start_word":581,"end_word":586,"sentiment":"negative","sentiment_score":-0.3996792435646057},{"text":"that's also 5PM Melbourne time. Oh, is I'm it? No. actually It's only it's only 4PM at the moment, I think. Isn't it? oh, yeah. Two hours. Sorry. 4PM, open time. Yeah.","start_word":587,"end_word":618,"sentiment":"neutral","sentiment_score":-0.11669060355052352},{"text":"Unfortunately, I'm fully booked for tomorrow, so I'm only available for Thursday.","start_word":619,"end_word":630,"sentiment":"negative","sentiment_score":-0.34345564246177673},{"text":"Is that so you mentioned after tomorrow, you'd be gone away? So Well, I can't two? for the the people who need to be part of the meeting, we can't we can't coordinate it the rest of the week, and then I'm away. So I'm not yeah. Let me check if I can move some let me it's this one right here. One, two, three, four, five, Six meetings. I think I can yeah. I think we can cater to 4PM. I think I can move something over. Are you still there? Yes. Still here. Sorry. Yep. Perfect. Okay. So I think I can, yeah, I can cater to the 4PM one.","start_word":631,"end_word":742,"sentiment":"neutral","sentiment_score":-0.08625029027462006},{"text":"Oh, that would be fantastic. Thank you. Perfect.","start_word":743,"end_word":750,"sentiment":"positive","sentiment_score":0.6167234778404236},{"text":"Yeah. So it'd be for only thirty minutes, though. It'd be, unfortunately, Sending be a strict time lock. So I'll be sending it over to procurement@coolbook.org.au. Is that correct? what over? An invite. An invite. So it will be a Teams meeting. Yeah. It'll be could you send it to my email address instead? Yeah. Sure. Sure. Absolutely. What's the best email? So it's mike dot burns, b u r n s, Mhmm. And Mike at is m I k e. Right? yeah. Correct. @coolerbar.org.au. Mhmm. Okay. Let me just type this in again. Alright. So because I think that when when I was talking to the the gentleman last time, I just rang on spec.","start_word":751,"end_word":866,"sentiment":"neutral","sentiment_score":0.014125853927468816},{"text":"He was quite happy to chat with me and set things up, and there didn't seem to be any time pressure limitations.","start_word":867,"end_word":888,"sentiment":"positive","sentiment_score":0.337416410446167},{"text":"Now I'm not suggesting we're gonna talk forever and ever, but I'm not sure whether we're gonna get through it all in half an hour. I'd assumed it's probably gonna take forty five minutes to an hour, to be honest. Yeah. It's just that tomorrow is pretty full like, fully booked ahead, so that's why I would have to, like, have time blocks. And I'm really sorry. But I think we can yeah. We can if we can if we can go beyond, like, even five minutes or even ten minutes beyond that, Okay. I think we'll be That that would probably work. And I'm looking I think I I think I've got the basics of it. It's just so the rest of the team understand yeah. really about Right. if and how how the messages can get sent out, how they then get received, and where we'd look for them. In terms of the the sub accounts and things, I think I've got my head around how to set them up and also how to set up individual users with different access permissions and that type of thing. Okay. Well, look.","start_word":889,"end_word":1080,"sentiment":"neutral","sentiment_score":-0.00908760353922844},{"text":"That's great.","start_word":1081,"end_word":1082,"sentiment":"positive","sentiment_score":0.7166383862495422},{"text":"So if you can send that to me, what I'll do is I'll forward it on to the other relevant people in the organization, and we'll see you tomorrow at 02:00 our time, 04:00 your time. Yes.","start_word":1083,"end_word":1119,"sentiment":"neutral","sentiment_score":0.27149730920791626},{"text":"Your email's come through. Thank you. I can accept that. You should get my reply back, and that'd be great. Perfect. Yep.","start_word":1120,"end_word":1141,"sentiment":"positive","sentiment_score":0.6035892367362976},{"text":"So I think that's that's pretty much it. Yeah. Let's keep in touch. I'll, yeah, I'll I'll speak with you guys tomorrow. Okay? Okay.","start_word":1142,"end_word":1165,"sentiment":"neutral","sentiment_score":0.2593264300376177},{"text":"Perfect. Thank you. Perfect. Thank you. Have a good one, Bye. Mike. Have a good one. Bye. Cheers.","start_word":1166,"end_word":1183,"sentiment":"positive","sentiment_score":0.6567042469978333}],"average":{"sentiment":"neutral","sentiment_score":0.07463133356287467}}}}