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Yeah. I've actually just got a brief inquiry. Are you guys actually ARC ARCTel? Is that it?\n\nRight. What I'm searching for is actually just cheap Internet connection. Right. Okay. Well, couple of things.\n\nFirst of all, what is the cheapest plan that you have? Sorry. I didn't get that. Yeah. My address is Unit 29, 102 Passage Street, Cleveland, Queensland 4163.\n\nPassage, P A, S S, A G E. P a, double s, o g e. It's Cleveland. Okay. 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Good morning. This is Maureen from Erto tech support. How can I assist you today?\n\nChannel 1: Hi. Yeah. I've actually just got a brief inquiry. Are you guys actually ARC ARCTel? Is that\n\nChannel 0: Yeah. Airtel, Australia.\n\nChannel 1: it? Right. What I'm searching for is actually just cheap Internet connection.\n\nChannel 0: Mhmm. Mhmm. Yeah. We do offers Internet service.\n\nChannel 1: Right. Okay. Well, couple of things. First of all, what is the cheapest plan that you have?\n\nChannel 0: May I have the full address first for us to check what net network it is under?\n\nChannel 1: Sorry. I didn't get that.\n\nChannel 0: Can I have your full address first for us to\n\nChannel 1: Yeah.\n\nChannel 0: check the network?\n\nChannel 1: My address is Unit 29,\n\nChannel 0: Mhmm.\n\nChannel 1: 102 Passage Street,\n\nChannel 0: Mhmm.\n\nChannel 1: Cleveland, Queensland 4163.\n\nChannel 0: Mhmm. May I have the street again, please?\n\nChannel 1: Passage, P A, S S, A G E.\n\nChannel 0: Sorry. It's P 0, S S.\n\nChannel 1: P\n\nChannel 0: P A.\n\nChannel 1: a, double s, o g e.\n\nChannel 0: Mhmm. Is it Parklands? Or in\n\nChannel 1: It's Cleveland.\n\nChannel 0: Brooklyn. Can you spell again the street address? Sorry.\n\nChannel 1: Okay. 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29,","start":60.55,"end":63.45,"sentiment":"neutral","sentiment_score":-0.004369894042611122}],"sentiment":"neutral","sentiment_score":-0.004369894042611122,"channel":1,"num_words":5,"start":60.55,"end":63.45},{"sentences":[{"text":"Mhmm.","start":64.24,"end":64.74,"sentiment":"neutral","sentiment_score":-0.002251323778182268}],"sentiment":"neutral","sentiment_score":-0.002251323778182268,"channel":0,"num_words":1,"start":64.24,"end":64.74},{"sentences":[{"text":"102 Passage Street,","start":64.55,"end":66.89,"sentiment":"neutral","sentiment_score":-0.0017914272223909695}],"sentiment":"neutral","sentiment_score":-0.0017914272223909695,"channel":1,"num_words":3,"start":64.55,"end":66.89},{"sentences":[{"text":"Mhmm.","start":67.68,"end":68.18,"sentiment":"neutral","sentiment_score":-0.007297988515347242}],"sentiment":"neutral","sentiment_score":-0.007297988515347242,"channel":0,"num_words":1,"start":67.68,"end":68.18},{"sentences":[{"text":"Cleveland, Queensland 4163.","start":68.55,"end":71.595,"sentiment":"neutral","sentiment_score":-0.0033143789817889533}],"sentiment":"neutral","sentiment_score":-0.0033143789817889533,"channel":1,"num_words":3,"start":68.55,"end":71.595},{"sentences":[{"text":"Mhmm.","start":72.64,"end":73.14,"sentiment":"neutral","sentiment_score":0.00224667158909142},{"text":"May I have the street again, please?","start":73.44,"end":75.195,"sentiment":"neutral","sentiment_score":-0.006935128409947667}],"sentiment":"neutral","sentiment_score":-0.005787403410067782,"channel":0,"num_words":8,"start":72.64,"end":75.195},{"sentences":[{"text":"Passage, P A, S S, A G E.","start":76.635,"end":79.855,"sentiment":"neutral","sentiment_score":-0.018500352278351784}],"sentiment":"neutral","sentiment_score":-0.018500352278351784,"channel":1,"num_words":8,"start":76.635,"end":79.855},{"sentences":[{"text":"Sorry.","start":82.795,"end":83.275,"sentiment":"neutral","sentiment_score":-0.08988338708877563},{"text":"It's P 0, S 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Cleveland.","start":102.585,"end":106.045,"sentiment":"neutral","sentiment_score":-0.03220702987164259}],"sentiment":"neutral","sentiment_score":-0.03220702987164259,"channel":1,"num_words":2,"start":102.585,"end":106.045},{"sentences":[{"text":"Brooklyn.","start":107.015,"end":107.515,"sentiment":"neutral","sentiment_score":-0.029164347797632217},{"text":"Can you spell again the street 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She asks for the customer's address to check the network and confirms that they offer internet service. The customer asks for the cheapest plan and Maureen searches for the cheapest plan in their area."},"intents":{"segments":[{"text":"This is Maureen from Erto tech support. How can I assist you today? Hi. Yeah.","start_word":3,"end_word":17,"intents":[{"intent":"Assist with inquiry","confidence_score":0.041757446}]},{"text":"First of all, what is the cheapest plan that you have?","start_word":62,"end_word":72,"intents":[{"intent":"Find cheapest plan","confidence_score":0.059837695}]},{"text":"May I have the full address first for us to check what net network it is under? Sorry.","start_word":73,"end_word":90,"intents":[{"intent":"Provide full address","confidence_score":0.43956345}]},{"text":"Can you spell again the street address? Sorry. Okay. Please.","start_word":162,"end_word":171,"intents":[{"intent":"Provide street address","confidence_score":0.32952395}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2208574265241623},{"text":"Good morning. This is Maureen from Erto tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4770336151123047},{"text":"Hi. Yeah. I've actually just got a brief inquiry. Are you guys actually ARC ARCTel? Is that Yeah. Airtel, Australia. it? Right. What I'm searching for is actually just cheap Internet connection. Mhmm. Mhmm. Yeah. We do offers Internet service. Right. Okay. Well, couple of things. First of all, what is the cheapest plan that you have? May I have the full address first for us to check what net network it is under? Sorry. I didn't get that. Can I have your full address first for us to Yeah. check the network? My address is Unit 29, Mhmm. 102 Passage Street, Mhmm. Cleveland, Queensland 4163. Mhmm. May I have the street again, please? Passage, P A, S S, A G E. Sorry. It's P 0, S S. P P A. a, double s, o g e. Mhmm. Is it Parklands? Or in It's Cleveland. Brooklyn. Can you spell again the street address? Sorry. Okay. Please.","start_word":16,"end_word":171,"sentiment":"neutral","sentiment_score":-0.007052609231323004}],"average":{"sentiment":"neutral","sentiment_score":0.0321416010275978}}}}