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So I was advised that you're asking if you will not be charged twice since you've already processed your payment. Correct? Mm-mm. Mhmm. Mhmm. Mhmm. Okay. Got it. And we appreciate the payment. So, technically, the direct debit that you set up from the PayRx was the card that you put in just this morning. Right? Okay. And then the captured card last time ends in 6894. Visa card. Same card. Okay. I'm showing here that the system already removed the card capture. So it's left you the Payworks one that was set up for direct debit. But if I may ask, when you access your customer portal and go to that label finances, are you still showing two or remove card? Mhmm. Mhmm. Oh, okay. Got it. Let me just go ahead and check this on my end. If you could give me a minute or two, Judy, just to make sure this will be taken care of. Thank you. Thank you so much for patiently waiting on the line, Judy. Alright. So technically, I could see in here that the only payment left is the one that you put in via PayRx, which you received the confirmation and terms about the direct debit request agreement that you used ends in 6894. Right? And then the one that was captured through the ANZ, it has been removed. Yeah. Yeah. That's correct. You don't need to remove this because this is the one that you set up. Yeah. Yeah. That's correct. And we appreciate the payment. And no worries. There will be no another payment since your account is zero balance right now, and next invoice will be on June 1. Okay? Alright. You're welcome. It's my pleasure to help you and talk to you, and I wish you two have a wonderful day ahead, and please be safe always. Thank you. 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Good afternoon. This is Melissa. How are you today, miss Judy? That's that's great to hear.\n\nI'm fine. Thank you so much for answering my phone call. So I was advised that you're asking if you will not be charged twice since you've already processed your payment. Correct? Mm-mm.\n\nMhmm. Mhmm. Mhmm. Okay. Got it.\n\nAnd we appreciate the payment. So, technically, the direct debit that you set up from the PayRx was the card that you put in just this morning. Right? Okay. And then the captured card last time ends in 6894.\n\nVisa card. Same card. Okay. I'm showing here that the system already removed the card capture. So it's left you the Payworks one that was set up for direct debit.\n\nBut if I may ask, when you access your customer portal and go to that label finances, are you still showing two or remove card? Mhmm. Mhmm. Oh, okay. Got it.\n\nLet me just go ahead and check this on my end. If you could give me a minute or two, Judy, just to make sure this will be taken care of. Thank you. Thank you so much for patiently waiting on the line, Judy. Alright.\n\nSo technically, I could see in here that the only payment left is the one that you put in via PayRx, which you received the confirmation and terms about the direct debit request agreement that you used ends in 6894. Right? And then the one that was captured through the ANZ, it has been removed. Yeah. Yeah.\n\nThat's correct. You don't need to remove this because this is the one that you set up. Yeah. Yeah. That's correct.\n\nAnd we appreciate the payment. And no worries. There will be no another payment since your account is zero balance right now, and next invoice will be on June 1. Okay? Alright.\n\nYou're welcome. It's my pleasure to help you and talk to you, and I wish you two have a wonderful day ahead, and please be safe always. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.23839148879051208},{"text":"Good afternoon.","start":3.12,"end":3.9399998,"sentiment":"positive","sentiment_score":0.4360344558954239},{"text":"This is Melissa.","start":4.16,"end":5.38,"sentiment":"positive","sentiment_score":0.4035329719384511},{"text":"How are you today, miss Judy?","start":5.92,"end":7.7,"sentiment":"positive","sentiment_score":0.43265294035275775},{"text":"That's that's great to hear.","start":11.12,"end":12.719999,"sentiment":"positive","sentiment_score":0.6871965408325196}],"sentiment":"positive","sentiment_score":0.49135056839269753,"num_words":17,"start":2.8799999,"end":12.719999},{"sentences":[{"text":"I'm fine.","start":12.719999,"end":13.36,"sentiment":"positive","sentiment_score":0.4680781066417694},{"text":"Thank you so much for answering my phone 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Judy speaking. Thank you. I'm good. Thanks, Elizabeth. How are you? No. Really, what it was, I didn't realize I was running behind as usual. So I'd already decided that I was going to put in a direct debit. So I went in to do that, and then it can then it's come up saying well, then I realized by looking at my account that I actually owed. So I went in and paid that with a credit card, so that's paid for now. And then I put the PayRx payments in, but then it came up saying that payment can be made using this stored payment details. Only one payment can type can be stored at a time. In order to add another payment type, please remove the stored details first. So I've still got now the screen has come up with the credit card details that it's got remove account, but I didn't wanna do that in case it was the wrong thing. So I thought I'd bring up and find out. Yes. Yes. Yes. It's the same card. I've used yes. Same card. Yes. Well, just a sec. So I'll just go I'll go back. I'll go back to the dashboard. Now I'll come down to finance, and then I'll and then I'll go across to pay rates. Let's see what it does. Yeah. It's still just bringing up that one saying that, like, to remove account. Yes. That's fine. Yes. Oh, good. Okay. So do I need so if I can click on this remove anyway, can't I? Because that's the one it is, isn't it? Oh, because it's already oh, because it's gone. Okay. Alright. Well, that sounds fine. That sounds like it's all sorted. Yes. Okay. Well, thank you, Melissa. You're always very helpful, so thank you. Thank you. 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Judy speaking. Thank you. I'm good. Thanks, Elizabeth.\n\nHow are you? No. Really, what it was, I didn't realize I was running behind as usual. So I'd already decided that I was going to put in a direct debit. So I went in to do that, and then it can then it's come up saying well, then I realized by looking at my account that I actually owed.\n\nSo I went in and paid that with a credit card, so that's paid for now. And then I put the PayRx payments in, but then it came up saying that payment can be made using this stored payment details. Only one payment can type can be stored at a time. In order to add another payment type, please remove the stored details first. So I've still got now the screen has come up with the credit card details that it's got remove account, but I didn't wanna do that in case it was the wrong thing.\n\nSo I thought I'd bring up and find out. Yes. Yes. Yes. It's the same card.\n\nI've used yes. Same card. Yes. Well, just a sec. 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does.","start":143.98,"end":145.44,"sentiment":"neutral","sentiment_score":-0.013544732332229614},{"text":"Yeah.","start":146.54,"end":146.86,"sentiment":"neutral","sentiment_score":-0.046394772827625275},{"text":"It's still just bringing up that one saying that, like, to remove account.","start":146.86,"end":151.28,"sentiment":"neutral","sentiment_score":-0.1270788048322384}],"sentiment":"neutral","sentiment_score":-0.042974405244292156,"num_words":42,"start":136.165,"end":151.28},{"sentences":[{"text":"Yes.","start":160.58499,"end":161.08499,"sentiment":"neutral","sentiment_score":0.1566396206617355},{"text":"That's fine.","start":266.895,"end":273.395,"sentiment":"neutral","sentiment_score":0.1574641615152359},{"text":"Yes.","start":277.615,"end":277.89,"sentiment":"neutral","sentiment_score":0.05813087522983551},{"text":"Oh, good.","start":292.37003,"end":292.85,"sentiment":"neutral","sentiment_score":0.1067444309592247},{"text":"Okay.","start":292.85,"end":293.35,"sentiment":"neutral","sentiment_score":0.030578207224607468}],"sentiment":"neutral","sentiment_score":0.11053798400929996,"num_words":7,"start":160.58499,"end":293.35},{"sentences":[{"text":"So do I need so if I can click on this remove anyway, can't I?","start":293.805,"end":298.605,"sentiment":"neutral","sentiment_score":-0.003992243328442177},{"text":"Because that's the one it is, isn't it?","start":298.605,"end":300.545,"sentiment":"neutral","sentiment_score":-0.0024786086287349463},{"text":"Oh, because it's already oh, because it's gone.","start":303.965,"end":306.925,"sentiment":"neutral","sentiment_score":-0.014106874470598996},{"text":"Okay.","start":306.925,"end":307.425,"sentiment":"neutral","sentiment_score":0.0446431003510952},{"text":"Alright.","start":307.75,"end":308.07,"sentiment":"neutral","sentiment_score":0.10358555614948271}],"sentiment":"neutral","sentiment_score":-0.0013436017642644324,"num_words":33,"start":293.805,"end":308.07},{"sentences":[{"text":"Well, that sounds fine.","start":308.07,"end":309.35,"sentiment":"neutral","sentiment_score":0.2299119010567665},{"text":"That sounds like it's all sorted.","start":309.35,"end":310.97,"sentiment":"neutral","sentiment_score":0.2865044449766477},{"text":"Yes.","start":324.10498,"end":324.60498,"sentiment":"neutral","sentiment_score":0.11672674119472504},{"text":"Okay.","start":324.66498,"end":325.16498,"sentiment":"neutral","sentiment_score":0.14781299233436584},{"text":"Well, thank you, Melissa.","start":325.54498,"end":326.66498,"sentiment":"positive","sentiment_score":0.5366244986653328}],"sentiment":"neutral","sentiment_score":0.3156070001423359,"num_words":16,"start":308.07,"end":326.66498},{"sentences":[{"text":"You're always very helpful, so thank you.","start":326.66498,"end":328.925,"sentiment":"positive","sentiment_score":0.7144493545804705},{"text":"Thank you.","start":337.02292,"end":337.84293,"sentiment":"positive","sentiment_score":0.7643050849437714},{"text":"Bye.","start":337.90292,"end":338.40292,"sentiment":"positive","sentiment_score":0.38163501024246216}],"sentiment":"positive","sentiment_score":0.6911390662193299,"num_words":10,"start":326.66498,"end":338.40292}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Judy speaking.\n\nChannel 0: Hi. Good afternoon. This is Melissa. How are you today, miss Judy?\n\nChannel 1: Thank you. I'm good. Thanks, Elizabeth. How are you?\n\nChannel 0: That's that's great to hear. I'm fine. Thank you so much for answering my phone call. So I was advised that you're asking if you will not be charged twice since you've already processed your payment. Correct?\n\nChannel 1: No. Really, what it was, I didn't realize I was running behind as usual. So I'd already decided that I was going to put in a direct debit. So I went in to do that, and then\n\nChannel 0: Mm-mm.\n\nChannel 1: it can then it's come up saying well, then I realized by looking at my account that I actually owed. So I went in and paid that with a credit card, so that's paid for now. And then I put the PayRx payments in, but then\n\nChannel 0: Mhmm.\n\nChannel 1: it came up saying that payment can be made using this stored payment details. Only one payment can type can be stored at a time. In order to add another payment type, please remove the stored details first. So I've\n\nChannel 0: Mhmm.\n\nChannel 1: still got now the screen has come up with the credit card details that it's got remove account, but I didn't wanna do that in case it was the wrong thing. So I thought I'd bring\n\nChannel 0: Mhmm.\n\nChannel 1: up and find out.\n\nChannel 0: Okay. Got it. And we appreciate the payment. So, technically, the direct debit that you set up from the PayRx was the card that you put in just this morning. Right?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Okay. And then the captured card last time ends in 6894.\n\nChannel 1: Yes. It's the same card.\n\nChannel 0: Visa\n\nChannel 1: I've used\n\nChannel 0: card.\n\nChannel 1: yes.\n\nChannel 0: Same card.\n\nChannel 1: Same card. Yes.\n\nChannel 0: Okay. I'm showing here that the system already removed the card capture. So it's left you the Payworks one that was set up for direct debit. But if I may ask, when you access your customer portal and go to that label finances, are you still showing two or remove card?\n\nChannel 1: Well, just a sec. So I'll just go I'll go back. I'll go back to the dashboard. Now I'll come down to finance, and then\n\nChannel 0: Mhmm.\n\nChannel 1: I'll and then I'll go across to pay rates. Let's\n\nChannel 0: Mhmm.\n\nChannel 1: see what it does. Yeah. It's still just bringing up that one saying that, like, to remove account.\n\nChannel 0: Oh, okay. Got it. Let me just go ahead and check this on my end. If you could give me a minute or two, Judy, just to make sure this will be taken care of.\n\nChannel 1: Yes.\n\nChannel 0: Thank you. Thank you so much for patiently waiting on the line, Judy.\n\nChannel 1: That's\n\nChannel 0: Alright. So technically, I could see in here that the only\n\nChannel 1: fine.\n\nChannel 0: payment left is the one that you put in via PayRx, which you received\n\nChannel 1: Yes.\n\nChannel 0: the confirmation and terms about the direct debit request agreement that you used ends in 6894. Right? And then the one that was captured through the ANZ, it has been removed.\n\nChannel 1: Oh, good. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So do I need so if I can click on this remove anyway, can't I? Because that's the one it is, isn't it?\n\nChannel 0: Yeah. That's correct. You don't need to remove this because this is\n\nChannel 1: Oh,\n\nChannel 0: the\n\nChannel 1: because\n\nChannel 0: one\n\nChannel 1: it's\n\nChannel 0: that\n\nChannel 1: already\n\nChannel 0: you set up.\n\nChannel 1: oh,\n\nChannel 0: Yeah.\n\nChannel 1: because it's gone. Okay. Alright. Well, that sounds fine. That sounds like it's all sorted.\n\nChannel 0: Yeah. That's correct. And we appreciate the payment. And no worries. There will be no another payment since your account is zero balance right now, and next invoice will be on June 1.\n\nOkay?\n\nChannel 1: Yes. Okay.\n\nChannel 0: Alright.\n\nChannel 1: Well, thank you, Melissa. You're always very helpful, so thank you.\n\nChannel 0: You're welcome. It's my pleasure to help you and talk to you, and I wish you two have a wonderful day ahead, and please be safe\n\nChannel 1: Thank you. Bye.\n\nChannel 0: always. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.03318856656551361},{"text":"Judy speaking.","start":1.1999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.03755110688507557}],"sentiment":"neutral","sentiment_score":0.036096926778554916,"channel":1,"num_words":3,"start":0.56,"end":2.1},{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.12,"sentiment":"neutral","sentiment_score":0.23839148879051208},{"text":"Good afternoon.","start":3.12,"end":3.9399998,"sentiment":"positive","sentiment_score":0.4360344558954239},{"text":"This is Melissa.","start":4.16,"end":5.38,"sentiment":"positive","sentiment_score":0.4035329719384511},{"text":"How are you today, miss Judy?","start":5.92,"end":7.7,"sentiment":"positive","sentiment_score":0.43265294035275775}],"sentiment":"positive","sentiment_score":0.409748079876105,"channel":0,"num_words":12,"start":2.8799999,"end":7.7},{"sentences":[{"text":"Thank you.","start":8.48,"end":9.12,"sentiment":"positive","sentiment_score":0.6089342832565308},{"text":"I'm good.","start":9.12,"end":9.599999,"sentiment":"positive","sentiment_score":0.5978355407714844},{"text":"Thanks, Elizabeth.","start":9.599999,"end":10.5,"sentiment":"positive","sentiment_score":0.6038295030593872},{"text":"How are you?","start":10.639999,"end":11.46,"sentiment":"positive","sentiment_score":0.3758797347545624}],"sentiment":"positive","sentiment_score":0.5276486509376102,"channel":1,"num_words":9,"start":8.48,"end":11.46},{"sentences":[{"text":"That's that's great to hear.","start":11.12,"end":12.719999,"sentiment":"positive","sentiment_score":0.6871965408325196},{"text":"I'm fine.","start":12.719999,"end":13.36,"sentiment":"positive","sentiment_score":0.4680781066417694},{"text":"Thank you so much for answering my phone call.","start":13.36,"end":15.86,"sentiment":"positive","sentiment_score":0.5898379219902886},{"text":"So I was advised that you're asking if you will not be charged twice since you've already processed your payment.","start":16.215,"end":23.115,"sentiment":"neutral","sentiment_score":0.140924384444952},{"text":"Correct?","start":23.175,"end":23.675,"sentiment":"neutral","sentiment_score":0.0654926598072052}],"sentiment":"positive","sentiment_score":0.33958542065040487,"channel":0,"num_words":37,"start":11.12,"end":23.675},{"sentences":[{"text":"No.","start":24.895,"end":25.215,"sentiment":"neutral","sentiment_score":-0.18752673268318176},{"text":"Really, what it was, I didn't realize I was running behind as usual.","start":25.215,"end":29.295,"sentiment":"neutral","sentiment_score":-0.3178942192059297},{"text":"So I'd already decided that I was going to put in a direct debit.","start":29.295,"end":33.91,"sentiment":"neutral","sentiment_score":-0.14193805307149887},{"text":"So I went in to do that, and 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I've","start":68.74,"end":69.94,"sentiment":"neutral","sentiment_score":-0.05806195177137852}],"sentiment":"neutral","sentiment_score":-0.058495198003947736,"channel":1,"num_words":40,"start":51.734997,"end":69.94},{"sentences":[{"text":"Mhmm.","start":69.63,"end":70.095,"sentiment":"neutral","sentiment_score":-0.033950529992580414}],"sentiment":"neutral","sentiment_score":-0.033950529992580414,"channel":0,"num_words":1,"start":69.63,"end":70.095},{"sentences":[{"text":"still got now the screen has come up with the credit card details that it's got remove account, but I didn't wanna do that in case it was the wrong thing.","start":69.94,"end":79.125,"sentiment":"neutral","sentiment_score":-0.07670520161909442},{"text":"So I thought I'd bring","start":79.125,"end":80.165,"sentiment":"neutral","sentiment_score":-0.05588303208351135}],"sentiment":"neutral","sentiment_score":-0.07381323362804121,"channel":1,"num_words":36,"start":69.94,"end":80.165},{"sentences":[{"text":"Mhmm.","start":80.015,"end":80.515,"sentiment":"neutral","sentiment_score":-0.0183145385235548}],"sentiment":"neutral","sentiment_score":-0.0183145385235548,"channel":0,"num_words":1,"start":80.015,"end":80.515},{"sentences":[{"text":"up and find out.","start":80.165,"end":81.545,"sentiment":"neutral","sentiment_score":-0.02611178858205676}],"sentiment":"neutral","sentiment_score":-0.02611178858205676,"channel":1,"num_words":4,"start":80.165,"end":81.545},{"sentences":[{"text":"Okay.","start":82.59,"end":83.07,"sentiment":"neutral","sentiment_score":0.06340343505144119},{"text":"Got it.","start":83.07,"end":83.71,"sentiment":"neutral","sentiment_score":0.11420811340212822},{"text":"And we appreciate the payment.","start":83.71,"end":85.97,"sentiment":"neutral","sentiment_score":0.254373574256897},{"text":"So, technically, the direct debit that you set up from the PayRx was the card that you put in just this morning.","start":86.27,"end":95.149994,"sentiment":"neutral","sentiment_score":0.08199215273965489},{"text":"Right?","start":95.149994,"end":95.649994,"sentiment":"neutral","sentiment_score":0.042088668793439865}],"sentiment":"neutral","sentiment_score":0.10998721168406549,"channel":0,"num_words":31,"start":82.59,"end":95.649994},{"sentences":[{"text":"Yes.","start":95.94,"end":96.42,"sentiment":"neutral","sentiment_score":0.03979066014289856},{"text":"Yes.","start":96.42,"end":96.92,"sentiment":"neutral","sentiment_score":0.038788869976997375}],"sentiment":"neutral","sentiment_score":0.03928976505994797,"channel":1,"num_words":2,"start":95.94,"end":96.92},{"sentences":[{"text":"Okay.","start":97.125,"end":97.625,"sentiment":"neutral","sentiment_score":0.032450370490550995},{"text":"And then the captured card last time ends in 6894.","start":97.925,"end":102.825,"sentiment":"neutral","sentiment_score":0.015363213047385216}],"sentiment":"neutral","sentiment_score":0.016916590996763924,"channel":0,"num_words":11,"start":97.125,"end":102.825},{"sentences":[{"text":"Yes.","start":104.405,"end":104.805,"sentiment":"neutral","sentiment_score":0.03500259667634964},{"text":"It's the same card.","start":104.805,"end":105.924995,"sentiment":"neutral","sentiment_score":0.027840394526720047}],"sentiment":"neutral","sentiment_score":0.029272834956645965,"channel":1,"num_words":5,"start":104.405,"end":105.924995},{"sentences":[{"text":"Visa","start":105.605,"end":106.085,"sentiment":"neutral","sentiment_score":0.01394871436059475}],"sentiment":"neutral","sentiment_score":0.01394871436059475,"channel":0,"num_words":1,"start":105.605,"end":106.085},{"sentences":[{"text":"I've 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card.","start":107.125,"end":107.845,"sentiment":"neutral","sentiment_score":0.01982542686164379},{"text":"Yes.","start":107.845,"end":108.345,"sentiment":"neutral","sentiment_score":0.03121175244450569}],"sentiment":"neutral","sentiment_score":0.02362086872259776,"channel":1,"num_words":3,"start":107.125,"end":108.345},{"sentences":[{"text":"Okay.","start":107.925,"end":108.42,"sentiment":"neutral","sentiment_score":0.02554633468389511},{"text":"I'm showing here that the system already removed the card capture.","start":108.9,"end":114.28,"sentiment":"neutral","sentiment_score":0.0014363879507238214},{"text":"So it's left you the Payworks one that was set up for direct debit.","start":115.299995,"end":120.04,"sentiment":"neutral","sentiment_score":0.025934564881026745},{"text":"But if I may ask, when you access your customer portal and go to that label finances, are you still showing two or remove 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rates.","start":140.94,"end":143.59999,"sentiment":"neutral","sentiment_score":-0.0045966593445175225},{"text":"Let's","start":143.98,"end":144.37999,"sentiment":"neutral","sentiment_score":-0.006778765469789505}],"sentiment":"neutral","sentiment_score":-0.004814869957044721,"channel":1,"num_words":10,"start":140.94,"end":144.37999},{"sentences":[{"text":"Mhmm.","start":144.09,"end":144.59,"sentiment":"neutral","sentiment_score":-0.0063490006141364574}],"sentiment":"neutral","sentiment_score":-0.0063490006141364574,"channel":0,"num_words":1,"start":144.09,"end":144.59},{"sentences":[{"text":"see what it does.","start":144.37999,"end":145.44,"sentiment":"neutral","sentiment_score":-0.015236224047839642},{"text":"Yeah.","start":146.54,"end":146.86,"sentiment":"neutral","sentiment_score":-0.046394772827625275},{"text":"It's still just bringing up that one saying that, like, to remove account.","start":146.86,"end":151.28,"sentiment":"neutral","sentiment_score":-0.1270788048322384}],"sentiment":"neutral","sentiment_score":-0.0977424517687824,"channel":1,"num_words":18,"start":144.37999,"end":151.28},{"sentences":[{"text":"Oh, okay.","start":152.385,"end":153.025,"sentiment":"neutral","sentiment_score":-0.012192038819193838},{"text":"Got it.","start":153.025,"end":153.425,"sentiment":"neutral","sentiment_score":0.004508527927100658},{"text":"Let me just go ahead and check this on my end.","start":153.425,"end":155.825,"sentiment":"neutral","sentiment_score":0.028924025933850895},{"text":"If you could give me a minute or two, Judy, just to make sure this will be taken care of.","start":155.825,"end":160.785,"sentiment":"neutral","sentiment_score":0.05353513527661562}],"sentiment":"neutral","sentiment_score":0.039242856257728165,"channel":0,"num_words":35,"start":152.385,"end":160.785},{"sentences":[{"text":"Yes.","start":160.58499,"end":161.08499,"sentiment":"neutral","sentiment_score":0.1566396206617355}],"sentiment":"neutral","sentiment_score":0.1566396206617355,"channel":1,"num_words":1,"start":160.58499,"end":161.08499},{"sentences":[{"text":"Thank you.","start":160.785,"end":161.525,"sentiment":"positive","sentiment_score":0.4322797358036041},{"text":"Thank you so much for patiently waiting on the line, Judy.","start":263.415,"end":266.475,"sentiment":"positive","sentiment_score":0.6038828410885551}],"sentiment":"positive","sentiment_score":0.5774823633524088,"channel":0,"num_words":13,"start":160.785,"end":266.475},{"sentences":[{"text":"That's","start":266.895,"end":267.395,"sentiment":"neutral","sentiment_score":0.26990175247192383}],"sentiment":"neutral","sentiment_score":0.26990175247192383,"channel":1,"num_words":1,"start":266.895,"end":267.395},{"sentences":[{"text":"Alright.","start":268.215,"end":268.715,"sentiment":"neutral","sentiment_score":0.18431542813777924},{"text":"So technically, I could see in here that the 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thank you, Melissa.","start":325.54498,"end":326.66498,"sentiment":"positive","sentiment_score":0.5366244986653328},{"text":"You're always very helpful, so thank you.","start":326.66498,"end":328.925,"sentiment":"positive","sentiment_score":0.7144493545804705}],"sentiment":"positive","sentiment_score":0.6497857706113295,"channel":1,"num_words":11,"start":325.54498,"end":328.925},{"sentences":[{"text":"You're welcome.","start":329.225,"end":330.025,"sentiment":"positive","sentiment_score":0.4442048519849777},{"text":"It's my pleasure to help you and talk to you, and I wish you two have a wonderful day ahead, and please be safe","start":330.025,"end":336.01294,"sentiment":"positive","sentiment_score":0.8574786608417829}],"sentiment":"positive","sentiment_score":0.8256883678527979,"channel":0,"num_words":26,"start":329.225,"end":336.01294},{"sentences":[{"text":"Thank you.","start":337.02292,"end":337.84293,"sentiment":"positive","sentiment_score":0.7643050849437714},{"text":"Bye.","start":337.90292,"end":338.40292,"sentiment":"positive","sentiment_score":0.38163501024246216}],"sentiment":"positive","sentiment_score":0.6367483933766683,"channel":1,"num_words":3,"start":337.02292,"end":338.40292},{"sentences":[{"text":"always.","start":337.91293,"end":338.23294,"sentiment":"positive","sentiment_score":0.4174689650535583},{"text":"Thank you.","start":338.23294,"end":338.71292,"sentiment":"positive","sentiment_score":0.6900580525398254},{"text":"Bye.","start":338.71292,"end":339.21292,"sentiment":"neutral","sentiment_score":-0.1228318139910698}],"sentiment":"positive","sentiment_score":0.41868831403553486,"channel":0,"num_words":4,"start":337.91293,"end":339.21292}]},"summary":{"result":"success","short":"The customer, Judy, called to inquire about a payment that was processed twice. The agent, Melissa, informed her that the payment was made using a credit card and that she had already removed the card capture. They discuss the removal of the card and clarify that Judy's account is now zero balance. The agent assures Judy that there will be no future payments and that Judy's next invoice will be on June 1st."},"intents":{"segments":[{"text":"So, technically, the direct debit that you set up from the PayRx was the card that you put in just this morning. Right?","start_word":236,"end_word":258,"intents":[{"intent":"Debit card card","confidence_score":0.000016222664}]},{"text":"But if I may ask, when you access your customer portal and go to that label finances, are you still showing two or remove card?","start_word":314,"end_word":338,"intents":[{"intent":"Remove card","confidence_score":0.4358823}]},{"text":"But if I may ask, when you access your customer portal and go to that label finances, are you still showing two or remove card? Well, just a sec.","start_word":314,"end_word":342,"intents":[{"intent":"Check account status","confidence_score":0.056779996}]},{"text":"Well, thank you, Melissa. You're always very helpful, so thank you. You're welcome.","start_word":604,"end_word":616,"intents":[{"intent":"End conversation","confidence_score":0.011145642}]}]},"sentiments":{"segments":[{"text":"Hello. Judy speaking. Hi.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.09395726025104524},{"text":"Good afternoon. This is Melissa. How are you today, miss Judy? Thank you. I'm good. Thanks, Elizabeth. How are you? That's that's great to hear. I'm fine. Thank you so much for answering my phone call.","start_word":4,"end_word":39,"sentiment":"positive","sentiment_score":0.5309913158416748},{"text":"So I was advised that you're asking if you will not be charged twice since you've already processed your payment. Correct? No. Really, what it was, I didn't realize I was running behind as usual. So I'd already decided that I was going to put in a direct debit. So I went in to do that, and then Mm-mm. it can then it's come up saying well, then I realized by looking at my account that I actually owed. So I went in and paid that with a credit card, so that's paid for now. And then I put the PayRx payments in, but then Mhmm. it came up saying that payment can be made using this stored payment details. Only one payment can type can be stored at a time. In order to add another payment type, please remove the stored details first. So I've Mhmm. still got now the screen has come up with the credit card details that it's got remove account, but I didn't wanna do that in case it was the wrong thing. So I thought I'd bring Mhmm. up and find out. Okay. Got it. And we appreciate the payment. So, technically, the direct debit that you set up from the PayRx was the card that you put in just this morning. Right? Yes. Yes. Okay. And then the captured card last time ends in 6894. Yes. It's the same card. Visa I've used card. Same yes. card. Same card. Yes. Okay. I'm showing here that the system already removed the card capture. So it's left you the Payworks one that was set up for direct debit. But if I may ask, when you access your customer portal and go to that label finances, are you still showing two or remove card? Well, just a sec. So I'll just go I'll go back. I'll go back to the dashboard. Now I'll come down to finance, and then Mhmm. I'll and then I'll go across to pay rates. Let's Mhmm. see what it does. Yeah. It's still just bringing up that one saying that, like, to remove account. Oh, okay. Got it. Let me just go ahead and check this on my end. If you could give me a minute or two, Judy, just to make sure this will be taken care of. Yes.","start_word":40,"end_word":428,"sentiment":"neutral","sentiment_score":-0.024999981358225978},{"text":"Thank you. Thank you so much for patiently waiting on the line, Judy.","start_word":429,"end_word":441,"sentiment":"positive","sentiment_score":0.5679641962051392},{"text":"That's Alright. So technically, I could see in here that the only fine. payment left is the one that you put in via PayRx, which you received Yes. the confirmation and terms about the direct debit request agreement that you used ends in 6894. Right? And then the one that was captured through the ANZ, it has been removed. Oh, good. Okay. Yeah. So do I need so if I can click on this remove anyway, can't I? Because that's the one it is, isn't it? Yeah. That's correct. You don't need to remove this because this is Oh, the because one it's that already you set up. oh, Yeah. because it's gone. Okay. Alright. Well, that sounds fine. That sounds like it's all sorted. Yeah.","start_word":442,"end_word":567,"sentiment":"neutral","sentiment_score":0.05743494629859924},{"text":"That's correct. And we appreciate the payment.","start_word":568,"end_word":574,"sentiment":"positive","sentiment_score":0.4972912669181824},{"text":"And no worries. There will be no another payment since your account is zero balance right now, and next invoice will be on June 1. Okay? Yes. Okay. Alright.","start_word":575,"end_word":603,"sentiment":"neutral","sentiment_score":0.1409430056810379},{"text":"Well, thank you, Melissa. You're always very helpful, so thank you. You're welcome. It's my pleasure to help you and talk to you, and I wish you two have a wonderful day ahead, and please be safe Thank you. Bye. always. Thank you. Bye.","start_word":604,"end_word":647,"sentiment":"positive","sentiment_score":0.7076364335688677}],"average":{"sentiment":"neutral","sentiment_score":0.10323200184093784}}}}