{"metadata":{"transaction_key":"deprecated","request_id":"019e4414-1772-7e81-b729-875483178ad9","sha256":"4563684fbbed16d31e0d8e379432edac171c163a8818222d822792b28e7430af","created":"2026-05-20T06:30:30.170Z","duration":1019.73596,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1963,"output_tokens":114},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2164,"output_tokens":2169},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2164,"output_tokens":150}},"results":{"channels":[{"alternatives":[{"transcript":"Account rundown. Hi, Chloe. My name is Dana Taylor. How are you this morning this afternoon? Sorry. I'm very well. If I knew what time of day it was, it'd be okay. Absolutely. Hopefully, you're nearly ready to go home soon too. Oh, the look. That is closer than you had this morning, so that is fantastic. Oh, good, Chloe. Hopefully, I've got a nice easy one for your afternoon. We have a mutual client named Catherine Taylor. Can I give you her account number if possible? Legend. It is 13548137. I just need the date. So sorry, Chloe. Absolutely. So her date of birth I have I'm so sorry. It's on a different screen. It'll be two seconds for you. We have the 1975. I've got 2 Carina Road, Lindisfarne, Tasmania 7015. Oakview Financial. We have several of them noted there. You've got Severiano Zata, Dana Taylor, Veronica Glover. Yeah. Sure. Bartha, will you, Ryan? The beneficiaries on the account here I have, sorry, another screen. I have all this. I reckon this is in a different screen. I do apologize about that. Oh, sorry. My document closed. Just two seconds while I open it back up again. I had all this set up for you, and I was, like, ready to go. And then afternoon with the computer. Love that. So beneficiaries on the account. I have it should be Jamieson Taylor. I only have his name as Jamieson on here. Absolutely. So the investment option on the account is balance growth. Oh, okay. That's interesting. Let me just go back and double check. That's no. That's okay. Let me just pull up the document again. So I've got the first and fourth nineteen seventy '5 on this TPA here, but let me just double check her ID exactly for you. On the front. I have the 01/04/1975 on her ID exactly. Yep. Sorry about that. Yeah. Absolutely. Absolutely. Come pension time. You wouldn't want that wrong. With this one here so I believe the client is getting contributions into the account there, but I also believe the client is on workers' compensation at the moment. So I just wanted to find out when if the contributions are still continuously going in and how much they have been for on a regular basis if they have. Can I have both if possible? Yep. And 32. And how often are those going into the account? Okay. So every, say, fortnightly. Beautiful. And they're still going in even they haven't sort of stopped. There's been no transition period where they've stopped or changed in the amount over the last few months? Yep. Yep. If you could, that'd be great. We did get a contribution run sorry. We did get a rundown a a couple of weeks ago or a couple of days ago. Sorry. But it just didn't have the contributions on there, like, the transaction listing. But if you can send that through, that would be fantastic. Yeah. Yeah. Oh, absolutely. Not a problem. Thank you so much. No problem at all. So sorry. I had you on mute. I do apologize. Thank you so much. Sorry. That's okay. No. That's okay. Other contributions just as you've kind of noted them there, the the $5.06 $7.08 5 gross, and they basically stay the same. There's no real change to them. Yep. Yep. Okay. Yep. No. That's okay. Not a problem at all. All good. So can I ask, with the TPA issue, do we need to get a new one signed by the client? Okay. Oh, okay. That's fine. Yeah. Yep. Yep. Okay. No. That's absolutely fine. I appreciate your help. You've done amazing. Thank you so much. Can I ask, with the TPA, so they have to be web signed if we did need to get the client to sign a new one? Are they able to, like, electronically sign these at all? They can. Okay. Perfect. We might just get one sign when we talk to her next time anyway if she's signing some documents for us. That way, we have it all up to date for you guys. But thank you so much. I really appreciate that, Chloe. That's everything. Thank you. You have an amazing afternoon, and hopefully, your last hour goes nice and quick for you. Thank you. See you later. Bye.","confidence":0.9975586,"words":[{"word":"account","start":19.935,"end":20.335,"confidence":0.7890625,"punctuated_word":"Account","sentiment":"neutral","sentiment_score":0.008590909652411938},{"word":"rundown","start":20.335,"end":20.835,"confidence":0.8503418,"punctuated_word":"rundown.","sentiment":"neutral","sentiment_score":0.007975399494171143},{"word":"hi","start":116.455,"end":116.775,"confidence":0.9951172,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.09262439608573914},{"word":"chloe","start":116.775,"end":117.175,"confidence":0.9951172,"punctuated_word":"Chloe.","sentiment":"neutral","sentiment_score":0.08203446865081787},{"word":"my","start":117.175,"end":117.255005,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.09938030689954758},{"word":"name","start":117.255005,"end":117.415,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.11176425218582152},{"word":"is","start":117.415,"end":117.575005,"confidence":0.6176758,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10354204475879668},{"word":"dana","start":117.575005,"end":117.895004,"confidence":0.94140625,"punctuated_word":"Dana","sentiment":"neutral","sentiment_score":0.10054326057434082},{"word":"taylor","start":117.895004,"end":118.295,"confidence":0.9995117,"punctuated_word":"Taylor.","sentiment":"neutral","sentiment_score":0.12296627461910248},{"word":"how","start":118.295,"end":118.455,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.18835635483264923},{"word":"are","start":118.455,"end":118.615005,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.16734716296195984},{"word":"you","start":118.615005,"end":118.775,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17377007007598877},{"word":"this","start":118.775,"end":118.935005,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.16894035041332245},{"word":"morning","start":118.935005,"end":119.175,"confidence":0.9941406,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":0.16806921362876892},{"word":"this","start":119.335,"end":119.495,"confidence":0.97802734,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.11299628019332886},{"word":"afternoon","start":119.495,"end":119.995,"confidence":0.9177246,"punctuated_word":"afternoon?","sentiment":"neutral","sentiment_score":0.1220300942659378},{"word":"sorry","start":120.055,"end":120.555,"confidence":0.99902344,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":0.16005411744117737},{"word":"i'm","start":123.75,"end":123.99,"confidence":0.9211426,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.307029128074646},{"word":"very","start":123.99,"end":124.229996,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.3472800552845001},{"word":"well","start":124.229996,"end":124.549995,"confidence":0.99609375,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.3005836009979248},{"word":"if","start":124.549995,"end":124.71,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.1108580082654953},{"word":"i","start":124.71,"end":124.79,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06225567311048508},{"word":"knew","start":124.79,"end":125.03,"confidence":0.9980469,"punctuated_word":"knew","sentiment":"neutral","sentiment_score":0.03090352937579155},{"word":"what","start":125.03,"end":125.189995,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.02728854864835739},{"word":"time","start":125.189995,"end":125.35,"confidence":0.99902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.03645450994372368},{"word":"of","start":125.35,"end":125.43,"confidence":0.98291016,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.009847216308116913},{"word":"day","start":125.43,"end":125.59,"confidence":0.9770508,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.005088575184345245},{"word":"it","start":125.59,"end":125.67,"confidence":0.91503906,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.024284247308969498},{"word":"was","start":125.67,"end":125.829994,"confidence":0.99121094,"punctuated_word":"was,","sentiment":"neutral","sentiment_score":-0.0031397324055433273},{"word":"it'd","start":125.829994,"end":126.07,"confidence":0.9094238,"punctuated_word":"it'd","sentiment":"neutral","sentiment_score":0.014087103307247162},{"word":"be","start":126.07,"end":126.229996,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.011041328310966492},{"word":"okay","start":126.229996,"end":126.729996,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.02336525171995163},{"word":"absolutely","start":130.55,"end":131.05,"confidence":0.9914551,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":0.18315556645393372},{"word":"hopefully","start":131.43,"end":131.83,"confidence":0.99365234,"punctuated_word":"Hopefully,","sentiment":"neutral","sentiment_score":0.19923870265483856},{"word":"you're","start":131.83,"end":131.98999,"confidence":0.9890137,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.261314332485199},{"word":"nearly","start":131.98999,"end":132.31,"confidence":0.97998047,"punctuated_word":"nearly","sentiment":"neutral","sentiment_score":0.27294087409973145},{"word":"ready","start":132.31,"end":132.63,"confidence":1.0,"punctuated_word":"ready","sentiment":"neutral","sentiment_score":0.32735323905944824},{"word":"to","start":132.63,"end":132.70999,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2592774033546448},{"word":"go","start":132.70999,"end":132.87,"confidence":0.7866211,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.1801796853542328},{"word":"home","start":132.87,"end":133.19,"confidence":0.99902344,"punctuated_word":"home","sentiment":"neutral","sentiment_score":0.1971678286790848},{"word":"soon","start":133.19,"end":133.43,"confidence":0.99609375,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.25212234258651733},{"word":"too","start":133.43,"end":133.93,"confidence":0.93310547,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.2026357352733612},{"word":"oh","start":137.085,"end":137.325,"confidence":0.9477539,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.30239683389663696},{"word":"the","start":137.325,"end":137.445,"confidence":0.39941406,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3348388969898224},{"word":"look","start":137.565,"end":137.725,"confidence":0.8647461,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.3232778012752533},{"word":"that","start":137.725,"end":137.885,"confidence":0.9951172,"punctuated_word":"That","sentiment":"positive","sentiment_score":0.43426939845085144},{"word":"is","start":137.885,"end":138.045,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4237003326416016},{"word":"closer","start":138.045,"end":138.365,"confidence":0.82666016,"punctuated_word":"closer","sentiment":"neutral","sentiment_score":0.31677863001823425},{"word":"than","start":138.365,"end":138.605,"confidence":0.9980469,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.453946590423584},{"word":"you","start":138.605,"end":138.685,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5209210515022278},{"word":"had","start":138.685,"end":138.925,"confidence":0.8886719,"punctuated_word":"had","sentiment":"positive","sentiment_score":0.44017377495765686},{"word":"this","start":138.925,"end":139.085,"confidence":1.0,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.4509756863117218},{"word":"morning","start":139.085,"end":139.405,"confidence":0.8757324,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.4141734838485718},{"word":"so","start":139.405,"end":139.565,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.49501875042915344},{"word":"that","start":139.565,"end":139.725,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.7014845013618469},{"word":"is","start":139.725,"end":139.965,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.6051144003868103},{"word":"fantastic","start":139.965,"end":140.465,"confidence":1.0,"punctuated_word":"fantastic.","sentiment":"positive","sentiment_score":0.5706669092178345},{"word":"oh","start":142.925,"end":143.245,"confidence":0.96728516,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.34175312519073486},{"word":"good","start":143.245,"end":143.565,"confidence":0.92211914,"punctuated_word":"good,","sentiment":"positive","sentiment_score":0.40667104721069336},{"word":"chloe","start":143.565,"end":143.965,"confidence":0.9904785,"punctuated_word":"Chloe.","sentiment":"positive","sentiment_score":0.3997801840305328},{"word":"hopefully","start":143.965,"end":144.365,"confidence":0.9885254,"punctuated_word":"Hopefully,","sentiment":"positive","sentiment_score":0.4310035705566406},{"word":"i've","start":144.365,"end":144.445,"confidence":0.9951172,"punctuated_word":"I've","sentiment":"positive","sentiment_score":0.4941391348838806},{"word":"got","start":144.445,"end":144.605,"confidence":0.9941406,"punctuated_word":"got","sentiment":"positive","sentiment_score":0.4577941298484802},{"word":"a","start":144.605,"end":144.765,"confidence":0.8588867,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.46090608835220337},{"word":"nice","start":144.765,"end":145.005,"confidence":0.9970703,"punctuated_word":"nice","sentiment":"positive","sentiment_score":0.4971771836280823},{"word":"easy","start":145.005,"end":145.245,"confidence":0.74560547,"punctuated_word":"easy","sentiment":"positive","sentiment_score":0.530684232711792},{"word":"one","start":145.245,"end":145.405,"confidence":0.99902344,"punctuated_word":"one","sentiment":"positive","sentiment_score":0.5254136919975281},{"word":"for","start":145.405,"end":145.565,"confidence":0.9951172,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4874382615089417},{"word":"your","start":145.565,"end":145.805,"confidence":0.77246094,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4909842908382416},{"word":"afternoon","start":145.805,"end":146.305,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4305315613746643},{"word":"we","start":146.845,"end":147.005,"confidence":0.6870117,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.16449669003486633},{"word":"have","start":147.005,"end":147.325,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.165959432721138},{"word":"a","start":147.325,"end":147.485,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1472604125738144},{"word":"mutual","start":147.485,"end":147.885,"confidence":1.0,"punctuated_word":"mutual","sentiment":"neutral","sentiment_score":0.13688935339450836},{"word":"client","start":147.885,"end":148.205,"confidence":0.9301758,"punctuated_word":"client","sentiment":"neutral","sentiment_score":0.1639285832643509},{"word":"named","start":148.205,"end":148.445,"confidence":0.96972656,"punctuated_word":"named","sentiment":"neutral","sentiment_score":0.1323707550764084},{"word":"catherine","start":148.445,"end":148.845,"confidence":0.6010742,"punctuated_word":"Catherine","sentiment":"neutral","sentiment_score":0.12717010080814362},{"word":"taylor","start":148.845,"end":149.245,"confidence":0.99853516,"punctuated_word":"Taylor.","sentiment":"neutral","sentiment_score":0.13380931317806244},{"word":"can","start":149.245,"end":149.405,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.07297442853450775},{"word":"i","start":149.405,"end":149.565,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07839544862508774},{"word":"give","start":149.565,"end":149.725,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.08203097432851791},{"word":"you","start":149.725,"end":150.045,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08125181496143341},{"word":"her","start":150.045,"end":150.525,"confidence":0.9970703,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.08544695377349854},{"word":"account","start":150.525,"end":150.925,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.09997514635324478},{"word":"number","start":150.925,"end":151.245,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.11180943250656128},{"word":"if","start":151.245,"end":151.405,"confidence":0.6333008,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1052616685628891},{"word":"possible","start":151.405,"end":151.905,"confidence":0.99902344,"punctuated_word":"possible?","sentiment":"neutral","sentiment_score":0.10086321830749512},{"word":"legend","start":154.02,"end":154.34001,"confidence":0.7233887,"punctuated_word":"Legend.","sentiment":"neutral","sentiment_score":0.05066924542188645},{"word":"it","start":154.34001,"end":154.58,"confidence":0.9970703,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.02889881655573845},{"word":"is","start":154.58,"end":154.74,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03822913020849228},{"word":"13548137","start":154.74,"end":158.36,"confidence":0.99884033,"punctuated_word":"13548137.","sentiment":"neutral","sentiment_score":0.057379938662052155},{"word":"i","start":159.38,"end":159.54001,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.058119919151067734},{"word":"just","start":159.54001,"end":159.78,"confidence":0.9921875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05769211798906326},{"word":"need","start":159.78,"end":159.94,"confidence":0.9941406,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.03750688582658768},{"word":"the","start":159.94,"end":160.02,"confidence":0.7680664,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.026961933821439743},{"word":"date","start":160.02,"end":160.52,"confidence":0.6849365,"punctuated_word":"date.","sentiment":"neutral","sentiment_score":0.06221884861588478},{"word":"so","start":170.115,"end":170.35501,"confidence":0.62646484,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.023045837879180908},{"word":"sorry","start":170.35501,"end":170.835,"confidence":0.9182129,"punctuated_word":"sorry,","sentiment":"neutral","sentiment_score":-0.1361171007156372},{"word":"chloe","start":170.835,"end":171.335,"confidence":0.93896484,"punctuated_word":"Chloe.","sentiment":"neutral","sentiment_score":-0.07183610647916794},{"word":"absolutely","start":172.755,"end":173.255,"confidence":0.82470703,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":0.1110367551445961},{"word":"so","start":173.55501,"end":173.795,"confidence":0.7836914,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0050633251667022705},{"word":"her","start":173.795,"end":174.115,"confidence":0.97802734,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.005528736859560013},{"word":"date","start":174.115,"end":174.35501,"confidence":0.99902344,"punctuated_word":"date","sentiment":"neutral","sentiment_score":-0.016407456248998642},{"word":"of","start":174.35501,"end":174.515,"confidence":0.9902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0012522302567958832},{"word":"birth","start":174.515,"end":174.835,"confidence":1.0,"punctuated_word":"birth","sentiment":"neutral","sentiment_score":-0.015397243201732635},{"word":"i","start":174.835,"end":174.99501,"confidence":0.52978516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01579061523079872},{"word":"have","start":174.99501,"end":175.155,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.049524422734975815},{"word":"i'm","start":175.235,"end":175.395,"confidence":0.99609375,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04679545015096664},{"word":"so","start":175.395,"end":175.63501,"confidence":0.9951172,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.06836426258087158},{"word":"sorry","start":175.63501,"end":175.875,"confidence":0.9770508,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.08453121781349182},{"word":"it's","start":175.875,"end":176.035,"confidence":0.9880371,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.073674276471138},{"word":"on","start":176.035,"end":176.115,"confidence":0.98291016,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06457147002220154},{"word":"a","start":176.115,"end":176.27501,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05428957939147949},{"word":"different","start":176.27501,"end":176.595,"confidence":0.9980469,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.07322663813829422},{"word":"screen","start":176.595,"end":176.835,"confidence":0.921875,"punctuated_word":"screen.","sentiment":"neutral","sentiment_score":-0.06715447455644608},{"word":"it'll","start":176.835,"end":176.99501,"confidence":0.38085938,"punctuated_word":"It'll","sentiment":"neutral","sentiment_score":-0.019008301198482513},{"word":"be","start":176.99501,"end":177.235,"confidence":0.984375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.002225002273917198},{"word":"two","start":177.235,"end":177.475,"confidence":0.4645996,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.004182087257504463},{"word":"seconds","start":177.475,"end":177.795,"confidence":0.9790039,"punctuated_word":"seconds","sentiment":"neutral","sentiment_score":0.048304483294487},{"word":"for","start":177.795,"end":178.035,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.21761304140090945},{"word":"you","start":178.035,"end":178.535,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.11616776883602142},{"word":"we","start":180.43999,"end":180.68,"confidence":0.9707031,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.055238351225852966},{"word":"have","start":180.68,"end":181.18,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07431408017873764},{"word":"the","start":181.23999,"end":181.48,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08873673528432846},{"word":"1975","start":181.48,"end":183.73999,"confidence":0.96888953,"punctuated_word":"1975.","sentiment":"neutral","sentiment_score":0.07715363055467606},{"word":"i've","start":192.85501,"end":193.01501,"confidence":0.9597168,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.023772217333316803},{"word":"got","start":193.01501,"end":193.255,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.016464591026306152},{"word":"2","start":193.255,"end":193.57501,"confidence":0.9892578,"punctuated_word":"2","sentiment":"neutral","sentiment_score":0.017493117600679398},{"word":"carina","start":193.57501,"end":193.975,"confidence":0.85961914,"punctuated_word":"Carina","sentiment":"neutral","sentiment_score":0.03541813790798187},{"word":"road","start":193.975,"end":194.29501,"confidence":0.9501953,"punctuated_word":"Road,","sentiment":"neutral","sentiment_score":0.033372364938259125},{"word":"lindisfarne","start":194.29501,"end":194.79501,"confidence":0.9213867,"punctuated_word":"Lindisfarne,","sentiment":"neutral","sentiment_score":0.06167314574122429},{"word":"tasmania","start":194.85501,"end":195.35501,"confidence":0.9951172,"punctuated_word":"Tasmania","sentiment":"neutral","sentiment_score":0.06865815073251724},{"word":"7015","start":195.65501,"end":197.195,"confidence":0.9923096,"punctuated_word":"7015.","sentiment":"neutral","sentiment_score":0.05301142856478691},{"word":"oakview","start":200.85501,"end":201.35501,"confidence":0.8066406,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.04294940084218979},{"word":"financial","start":201.41501,"end":201.91501,"confidence":0.9902344,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.04340215027332306},{"word":"we","start":208.87001,"end":209.11,"confidence":0.9550781,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.004834728315472603},{"word":"have","start":209.11,"end":209.51001,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.017569854855537415},{"word":"several","start":209.51001,"end":209.91,"confidence":0.9873047,"punctuated_word":"several","sentiment":"neutral","sentiment_score":0.013567013666033745},{"word":"of","start":209.91,"end":210.07,"confidence":0.9921875,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.010511092841625214},{"word":"them","start":210.07,"end":210.23001,"confidence":0.9951172,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.020394522696733475},{"word":"noted","start":210.23001,"end":210.47,"confidence":0.9951172,"punctuated_word":"noted","sentiment":"neutral","sentiment_score":0.022368941456079483},{"word":"there","start":210.47,"end":210.63,"confidence":0.98657227,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.019507696852087975},{"word":"you've","start":210.63,"end":210.87001,"confidence":0.99609375,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.033448588103055954},{"word":"got","start":210.87001,"end":211.11,"confidence":0.99609375,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.0280266385525465},{"word":"severiano","start":211.11,"end":211.61,"confidence":0.84350586,"punctuated_word":"Severiano","sentiment":"neutral","sentiment_score":0.02926267683506012},{"word":"zata","start":211.75,"end":212.23001,"confidence":0.81917316,"punctuated_word":"Zata,","sentiment":"neutral","sentiment_score":0.0385887548327446},{"word":"dana","start":212.23001,"end":212.63,"confidence":0.9819336,"punctuated_word":"Dana","sentiment":"neutral","sentiment_score":0.03955629840493202},{"word":"taylor","start":212.63,"end":213.13,"confidence":0.9975586,"punctuated_word":"Taylor,","sentiment":"neutral","sentiment_score":0.03263816237449646},{"word":"veronica","start":213.19,"end":213.69,"confidence":0.9892578,"punctuated_word":"Veronica","sentiment":"neutral","sentiment_score":0.02729562669992447},{"word":"glover","start":213.75,"end":214.25,"confidence":0.9736328,"punctuated_word":"Glover.","sentiment":"neutral","sentiment_score":0.022358611226081848},{"word":"yeah","start":223.365,"end":223.68501,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02548837661743164},{"word":"sure","start":223.68501,"end":224.005,"confidence":0.76464844,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.036213457584381104},{"word":"bartha","start":224.005,"end":224.24501,"confidence":0.4634196,"punctuated_word":"Bartha,","sentiment":"neutral","sentiment_score":0.03732968121767044},{"word":"will","start":224.24501,"end":224.485,"confidence":0.46972656,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.04067704826593399},{"word":"you","start":224.485,"end":224.725,"confidence":0.84350586,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.04343455657362938},{"word":"ryan","start":224.725,"end":225.225,"confidence":0.99560547,"punctuated_word":"Ryan?","sentiment":"neutral","sentiment_score":0.04437936097383499},{"word":"the","start":231.46,"end":231.62001,"confidence":0.41015625,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.04582756385207176},{"word":"beneficiaries","start":231.62001,"end":232.1,"confidence":0.96240234,"punctuated_word":"beneficiaries","sentiment":"neutral","sentiment_score":-0.034702278673648834},{"word":"on","start":232.1,"end":232.26001,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.036170464009046555},{"word":"the","start":232.26001,"end":232.5,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.019182920455932617},{"word":"account","start":232.5,"end":232.90001,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.03910515457391739},{"word":"here","start":232.90001,"end":233.14,"confidence":0.640625,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.04622464254498482},{"word":"i","start":233.14,"end":233.3,"confidence":0.58154297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1080148220062256},{"word":"have","start":233.3,"end":233.8,"confidence":0.69921875,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":-0.11347824335098268},{"word":"sorry","start":234.58,"end":235.08,"confidence":0.8198242,"punctuated_word":"sorry,","sentiment":"neutral","sentiment_score":-0.15494173765182495},{"word":"another","start":235.3,"end":235.8,"confidence":0.99609375,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.09852562099695206},{"word":"screen","start":236.02,"end":236.52,"confidence":0.99316406,"punctuated_word":"screen.","sentiment":"neutral","sentiment_score":-0.11737176775932312},{"word":"i","start":236.66,"end":236.82,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16686297953128815},{"word":"have","start":236.82,"end":236.98001,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14055021107196808},{"word":"all","start":236.98001,"end":237.14,"confidence":0.9902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.09368636459112167},{"word":"this","start":237.14,"end":237.3,"confidence":0.44189453,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.1045711264014244},{"word":"i","start":237.3,"end":237.46,"confidence":0.31323242,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17017996311187744},{"word":"reckon","start":237.46,"end":237.70001,"confidence":0.34838867,"punctuated_word":"reckon","sentiment":"neutral","sentiment_score":-0.15834501385688782},{"word":"this","start":237.70001,"end":237.86,"confidence":0.9160156,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.19076918065547943},{"word":"is","start":237.86,"end":237.94,"confidence":0.9716797,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.16088052093982697},{"word":"in","start":237.94,"end":238.1,"confidence":0.80615234,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.15647028386592865},{"word":"a","start":238.1,"end":238.18001,"confidence":0.9277344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12551791965961456},{"word":"different","start":238.18001,"end":238.5,"confidence":0.99902344,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.18790601193904877},{"word":"screen","start":238.5,"end":238.82,"confidence":0.9926758,"punctuated_word":"screen.","sentiment":"neutral","sentiment_score":-0.1460191011428833},{"word":"i","start":238.82,"end":238.90001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2415027916431427},{"word":"do","start":238.90001,"end":239.14,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1943823993206024},{"word":"apologize","start":239.14,"end":239.64,"confidence":1.0,"punctuated_word":"apologize","sentiment":"neutral","sentiment_score":-0.24142542481422424},{"word":"about","start":239.70001,"end":239.94,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.24653466045856476},{"word":"that","start":239.94,"end":240.44,"confidence":0.99853516,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.16750699281692505},{"word":"oh","start":255.71,"end":256.21002,"confidence":0.7253418,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.01615085080265999},{"word":"sorry","start":256.51,"end":256.91,"confidence":0.9921875,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.034032583236694336},{"word":"my","start":256.91,"end":257.07,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.04400095343589783},{"word":"document","start":257.07,"end":257.55,"confidence":1.0,"punctuated_word":"document","sentiment":"neutral","sentiment_score":-0.07059967517852783},{"word":"closed","start":257.55,"end":258.05,"confidence":0.95947266,"punctuated_word":"closed.","sentiment":"neutral","sentiment_score":-0.027300206944346428},{"word":"just","start":258.19,"end":258.51,"confidence":0.99609375,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.00011008232831954956},{"word":"two","start":258.51,"end":258.83002,"confidence":0.97265625,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.0028308257460594177},{"word":"seconds","start":258.83002,"end":259.15,"confidence":0.9980469,"punctuated_word":"seconds","sentiment":"neutral","sentiment_score":0.1912522614002228},{"word":"while","start":259.15,"end":259.47,"confidence":0.9741211,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.12046964466571808},{"word":"i","start":259.47,"end":259.55,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16204020380973816},{"word":"open","start":259.55,"end":259.79,"confidence":0.9243164,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.1240333691239357},{"word":"it","start":259.79,"end":259.87,"confidence":0.9921875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.17606061697006226},{"word":"back","start":259.87,"end":260.11002,"confidence":0.9951172,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.13940948247909546},{"word":"up","start":260.11002,"end":260.19,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.09642928838729858},{"word":"again","start":260.19,"end":260.43,"confidence":0.98657227,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.11977075785398485},{"word":"i","start":260.43,"end":260.59,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.34605222940444946},{"word":"had","start":260.59,"end":260.67,"confidence":0.99902344,"punctuated_word":"had","sentiment":"positive","sentiment_score":0.41703659296035767},{"word":"all","start":260.67,"end":260.91,"confidence":0.9770508,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.4286604821681976},{"word":"this","start":260.91,"end":261.07,"confidence":0.9370117,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.4077322483062744},{"word":"set","start":261.07,"end":261.23,"confidence":0.93115234,"punctuated_word":"set","sentiment":"positive","sentiment_score":0.459734320640564},{"word":"up","start":261.23,"end":261.39,"confidence":0.99902344,"punctuated_word":"up","sentiment":"positive","sentiment_score":0.4591181874275207},{"word":"for","start":261.39,"end":261.55,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4194307029247284},{"word":"you","start":261.55,"end":261.63,"confidence":0.86987305,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.29067614674568176},{"word":"and","start":261.63,"end":261.79,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.297474205493927},{"word":"i","start":261.79,"end":261.87,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.33572959899902344},{"word":"was","start":261.87,"end":262.03,"confidence":0.8815918,"punctuated_word":"was,","sentiment":"positive","sentiment_score":0.3490150272846222},{"word":"like","start":262.03,"end":262.19,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.2752424478530884},{"word":"ready","start":262.19,"end":262.43,"confidence":1.0,"punctuated_word":"ready","sentiment":"positive","sentiment_score":0.4063118994235992},{"word":"to","start":262.43,"end":262.59,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2905310392379761},{"word":"go","start":262.59,"end":262.91,"confidence":0.84033203,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.2416173815727234},{"word":"and","start":262.91,"end":263.15,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1515815556049347},{"word":"then","start":263.15,"end":263.65,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1813478320837021},{"word":"afternoon","start":264.59,"end":264.99,"confidence":0.94189453,"punctuated_word":"afternoon","sentiment":"neutral","sentiment_score":0.25344717502593994},{"word":"with","start":264.99,"end":265.23,"confidence":0.9873047,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2597515285015106},{"word":"the","start":265.23,"end":265.31,"confidence":0.82128906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.203045517206192},{"word":"computer","start":265.31,"end":265.81,"confidence":0.8269043,"punctuated_word":"computer.","sentiment":"neutral","sentiment_score":0.18081140518188477},{"word":"love","start":265.95,"end":266.27,"confidence":0.98535156,"punctuated_word":"Love","sentiment":"positive","sentiment_score":0.6081918478012085},{"word":"that","start":266.27,"end":266.77,"confidence":1.0,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.4745272994041443},{"word":"so","start":268.035,"end":268.195,"confidence":0.93115234,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.12949760258197784},{"word":"beneficiaries","start":268.195,"end":268.695,"confidence":0.9707031,"punctuated_word":"beneficiaries","sentiment":"neutral","sentiment_score":0.23688650131225583},{"word":"on","start":269.635,"end":269.875,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.17164333164691925},{"word":"the","start":269.875,"end":270.195,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1988699287176132},{"word":"account","start":270.195,"end":270.695,"confidence":0.6750488,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.2080911695957184},{"word":"i","start":270.755,"end":270.915,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08270937949419022},{"word":"have","start":270.915,"end":271.155,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.10506770014762878},{"word":"it","start":271.315,"end":271.475,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.11141553521156312},{"word":"should","start":271.475,"end":271.635,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.11440379917621613},{"word":"be","start":271.635,"end":271.875,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08954120427370071},{"word":"jamieson","start":271.875,"end":272.375,"confidence":0.7913411,"punctuated_word":"Jamieson","sentiment":"neutral","sentiment_score":0.09308230876922607},{"word":"taylor","start":272.515,"end":273.015,"confidence":0.99853516,"punctuated_word":"Taylor.","sentiment":"neutral","sentiment_score":0.09702453017234802},{"word":"i","start":279.39502,"end":279.635,"confidence":0.734375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.011872701346874235},{"word":"only","start":279.635,"end":279.875,"confidence":0.9980469,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.020587824285030365},{"word":"have","start":279.875,"end":280.11502,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0044206492602825165},{"word":"his","start":280.11502,"end":280.355,"confidence":0.97802734,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.012147340923547745},{"word":"name","start":280.355,"end":280.515,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0003909282386302948},{"word":"as","start":280.515,"end":280.755,"confidence":0.95947266,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.009294521063566208},{"word":"jamieson","start":280.755,"end":281.255,"confidence":1.0,"punctuated_word":"Jamieson","sentiment":"neutral","sentiment_score":0.018327178433537483},{"word":"on","start":281.39502,"end":281.635,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.030928917229175568},{"word":"here","start":281.635,"end":282.135,"confidence":0.9975586,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.04533945769071579},{"word":"absolutely","start":287.23,"end":287.73,"confidence":0.96655273,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":0.19543582201004028},{"word":"so","start":287.87,"end":287.95,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10283278673887251},{"word":"the","start":287.95,"end":288.11002,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12786507606506348},{"word":"investment","start":288.11002,"end":288.59,"confidence":1.0,"punctuated_word":"investment","sentiment":"neutral","sentiment_score":0.11674883961677553},{"word":"option","start":288.59,"end":288.83002,"confidence":1.0,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.12311112135648727},{"word":"on","start":288.83002,"end":288.99002,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.16829241812229156},{"word":"the","start":288.99002,"end":289.15002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1788095235824585},{"word":"account","start":289.15002,"end":289.39,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.14821259677410126},{"word":"is","start":289.39,"end":289.63,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10444299876689912},{"word":"balance","start":289.63,"end":290.03,"confidence":0.8232422,"punctuated_word":"balance","sentiment":"neutral","sentiment_score":0.145280659198761},{"word":"growth","start":290.03,"end":290.53,"confidence":0.9802246,"punctuated_word":"growth.","sentiment":"neutral","sentiment_score":0.14262646436691284},{"word":"oh","start":303.005,"end":303.405,"confidence":0.8334961,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.07716178894042969},{"word":"okay","start":303.405,"end":303.905,"confidence":0.99853516,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.07019735127687454},{"word":"that's","start":303.965,"end":304.285,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.0782168060541153},{"word":"interesting","start":304.285,"end":304.785,"confidence":1.0,"punctuated_word":"interesting.","sentiment":"neutral","sentiment_score":0.05156246200203896},{"word":"let","start":305.405,"end":305.645,"confidence":0.85253906,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.042638685554265976},{"word":"me","start":305.645,"end":305.805,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03940637409687042},{"word":"just","start":305.805,"end":306.04498,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02972477674484253},{"word":"go","start":306.04498,"end":306.205,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.01735605299472809},{"word":"back","start":306.205,"end":306.445,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.027653509750962257},{"word":"and","start":306.445,"end":306.60498,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0032619647681713104},{"word":"double","start":306.60498,"end":307.085,"confidence":1.0,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.010342046618461607},{"word":"check","start":307.085,"end":307.585,"confidence":0.9223633,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.003789446083828807},{"word":"that's","start":308.685,"end":309.185,"confidence":0.65527344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.2906782031059265},{"word":"no","start":312.34,"end":312.58,"confidence":0.97265625,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.14919513463974},{"word":"that's","start":312.58,"end":312.9,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.04800236225128174},{"word":"okay","start":312.9,"end":313.3,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.039463866502046585},{"word":"let","start":313.3,"end":313.46,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.039361800998449326},{"word":"me","start":313.46,"end":313.62,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05121380835771561},{"word":"just","start":313.62,"end":313.86,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07277087867259979},{"word":"pull","start":313.86,"end":314.02,"confidence":0.9716797,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.03691971302032471},{"word":"up","start":314.02,"end":314.1,"confidence":0.97265625,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.04850854352116585},{"word":"the","start":314.1,"end":314.26,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04461976885795593},{"word":"document","start":314.26,"end":314.74,"confidence":1.0,"punctuated_word":"document","sentiment":"neutral","sentiment_score":0.03007947094738483},{"word":"again","start":314.74,"end":315.24,"confidence":0.99902344,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.03977999836206436},{"word":"so","start":318.18,"end":318.58,"confidence":0.9667969,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.047560419887304306},{"word":"i've","start":318.58,"end":318.82,"confidence":0.99609375,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.03730705380439758},{"word":"got","start":318.82,"end":318.98,"confidence":0.9863281,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.03249453008174896},{"word":"the","start":318.98,"end":319.06,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021921874955296516},{"word":"first","start":319.06,"end":319.3,"confidence":0.9970703,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.02591671422123909},{"word":"and","start":319.3,"end":319.46,"confidence":0.66308594,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.017873026430606842},{"word":"fourth","start":319.46,"end":319.78,"confidence":0.8828125,"punctuated_word":"fourth","sentiment":"neutral","sentiment_score":0.029168907552957535},{"word":"nineteen","start":319.78,"end":320.1,"confidence":0.6533203,"punctuated_word":"nineteen","sentiment":"neutral","sentiment_score":0.03170701488852501},{"word":"seventy","start":320.1,"end":320.41998,"confidence":0.99902344,"punctuated_word":"seventy","sentiment":"neutral","sentiment_score":0.028336096554994583},{"word":"'5","start":320.41998,"end":320.58,"confidence":1.0,"punctuated_word":"'5","sentiment":"neutral","sentiment_score":0.018316468223929405},{"word":"on","start":320.58,"end":320.74,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.024957507848739624},{"word":"this","start":320.74,"end":320.98,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03455488383769989},{"word":"tpa","start":320.98,"end":321.46,"confidence":0.92749023,"punctuated_word":"TPA","sentiment":"neutral","sentiment_score":0.019237283617258072},{"word":"here","start":321.46,"end":321.78,"confidence":0.9279785,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":0.032866548746824265},{"word":"but","start":321.78,"end":322.02,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.01398194208741188},{"word":"let","start":322.02,"end":322.18,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.015576422214508057},{"word":"me","start":322.18,"end":322.34,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.032715290784835815},{"word":"just","start":322.34,"end":322.5,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.029307914897799492},{"word":"double","start":322.5,"end":322.82,"confidence":1.0,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.013237431645393372},{"word":"check","start":322.82,"end":323.13998,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.0018763057887554169},{"word":"her","start":323.13998,"end":323.3,"confidence":0.72021484,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.004678498953580856},{"word":"id","start":323.3,"end":323.8,"confidence":1.0,"punctuated_word":"ID","sentiment":"neutral","sentiment_score":-0.010044816881418228},{"word":"exactly","start":324.755,"end":325.255,"confidence":1.0,"punctuated_word":"exactly","sentiment":"neutral","sentiment_score":0.012705262750387192},{"word":"for","start":325.315,"end":325.555,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.010667208582162855},{"word":"you","start":325.555,"end":326.055,"confidence":0.7583008,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.007402310147881508},{"word":"on","start":327.95502,"end":328.195,"confidence":0.703125,"punctuated_word":"On","sentiment":"neutral","sentiment_score":0.009423110634088516},{"word":"the","start":328.195,"end":328.355,"confidence":0.9741211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0095054404810071},{"word":"front","start":328.355,"end":328.855,"confidence":0.89404297,"punctuated_word":"front.","sentiment":"neutral","sentiment_score":0.012335778214037418},{"word":"i","start":337.00998,"end":337.09,"confidence":0.82666016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014258850365877151},{"word":"have","start":337.09,"end":337.33,"confidence":0.5522461,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.011618966236710548},{"word":"the","start":337.33,"end":337.49,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009849615395069122},{"word":"01/04/1975","start":337.49,"end":339.41,"confidence":0.99820966,"punctuated_word":"01/04/1975","sentiment":"neutral","sentiment_score":0.014426296576857569},{"word":"on","start":339.41,"end":339.56998,"confidence":0.9760742,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.018675489351153377},{"word":"her","start":339.56998,"end":339.81,"confidence":0.99121094,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.006613578647375107},{"word":"id","start":339.81,"end":340.21,"confidence":1.0,"punctuated_word":"ID","sentiment":"neutral","sentiment_score":-0.0035152416676282883},{"word":"exactly","start":340.21,"end":340.71,"confidence":0.83081055,"punctuated_word":"exactly.","sentiment":"neutral","sentiment_score":0.005609004758298397},{"word":"yep","start":340.77,"end":341.25,"confidence":0.7609863,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.046875905245542526},{"word":"sorry","start":341.25,"end":341.49,"confidence":0.99902344,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.017872139811515808},{"word":"about","start":341.49,"end":341.72998,"confidence":0.9941406,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.00024349987506866455},{"word":"that","start":341.72998,"end":342.22998,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.06729573011398315},{"word":"yeah","start":345.49,"end":345.81,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1252114474773407},{"word":"absolutely","start":345.81,"end":346.31,"confidence":0.9970703,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":0.14708465337753296},{"word":"absolutely","start":348.475,"end":348.975,"confidence":0.9921875,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":0.0992928072810173},{"word":"come","start":349.035,"end":349.275,"confidence":0.80615234,"punctuated_word":"Come","sentiment":"neutral","sentiment_score":0.03490596264600754},{"word":"pension","start":349.275,"end":349.595,"confidence":0.9394531,"punctuated_word":"pension","sentiment":"neutral","sentiment_score":0.05996109172701835},{"word":"time","start":349.595,"end":349.835,"confidence":0.78222656,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.06436026096343994},{"word":"you","start":349.835,"end":349.995,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.01301977038383484},{"word":"wouldn't","start":349.995,"end":350.155,"confidence":1.0,"punctuated_word":"wouldn't","sentiment":"neutral","sentiment_score":-0.043223172426223755},{"word":"want","start":350.155,"end":350.315,"confidence":0.9980469,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.20077690482139587},{"word":"that","start":350.315,"end":350.555,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.12983454763889313},{"word":"wrong","start":350.555,"end":351.055,"confidence":0.99194336,"punctuated_word":"wrong.","sentiment":"neutral","sentiment_score":-0.03590783849358559},{"word":"with","start":355.355,"end":355.595,"confidence":0.7011719,"punctuated_word":"With","sentiment":"neutral","sentiment_score":0.03127962350845337},{"word":"this","start":355.595,"end":355.755,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.036273278295993805},{"word":"one","start":355.755,"end":355.995,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.03446640819311142},{"word":"here","start":355.995,"end":356.155,"confidence":0.9921875,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.038351669907569885},{"word":"so","start":356.23502,"end":356.395,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.02946128137409687},{"word":"i","start":356.395,"end":356.475,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03479171171784401},{"word":"believe","start":356.475,"end":356.795,"confidence":1.0,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.030583368614315987},{"word":"the","start":356.795,"end":356.875,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0528738759458065},{"word":"client","start":356.875,"end":357.275,"confidence":1.0,"punctuated_word":"client","sentiment":"neutral","sentiment_score":0.04454496875405312},{"word":"is","start":357.275,"end":357.435,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05297065153717995},{"word":"getting","start":357.435,"end":357.755,"confidence":0.99902344,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.043154116719961166},{"word":"contributions","start":357.755,"end":358.255,"confidence":1.0,"punctuated_word":"contributions","sentiment":"neutral","sentiment_score":0.04465813562273979},{"word":"into","start":358.315,"end":358.635,"confidence":0.99609375,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.06067799404263496},{"word":"the","start":358.635,"end":358.795,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05480623245239258},{"word":"account","start":358.795,"end":359.035,"confidence":0.9941406,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.05048582702875137},{"word":"there","start":359.035,"end":359.195,"confidence":0.95410156,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.03824126347899437},{"word":"but","start":359.195,"end":359.355,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.03284649923443794},{"word":"i","start":359.355,"end":359.515,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013376634567975998},{"word":"also","start":359.515,"end":359.755,"confidence":0.9980469,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.02488882839679718},{"word":"believe","start":359.755,"end":360.075,"confidence":0.99902344,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.006076965481042862},{"word":"the","start":360.075,"end":360.155,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010975684970617294},{"word":"client","start":360.155,"end":360.475,"confidence":1.0,"punctuated_word":"client","sentiment":"neutral","sentiment_score":0.013093296438455582},{"word":"is","start":360.475,"end":360.715,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.012068506330251694},{"word":"on","start":360.715,"end":361.215,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.012531746178865433},{"word":"workers'","start":362.17,"end":362.49002,"confidence":0.7338867,"punctuated_word":"workers'","sentiment":"neutral","sentiment_score":-0.00018872320652008057},{"word":"compensation","start":362.49002,"end":362.99002,"confidence":1.0,"punctuated_word":"compensation","sentiment":"neutral","sentiment_score":0.00860033929347992},{"word":"at","start":363.05002,"end":363.21002,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.006045825779438019},{"word":"the","start":363.21002,"end":363.29,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011143937706947328},{"word":"moment","start":363.29,"end":363.61002,"confidence":0.9736328,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.01727060228586197},{"word":"so","start":363.61002,"end":363.77002,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.029821433126926426},{"word":"i","start":363.77002,"end":363.85,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.048247143626213074},{"word":"just","start":363.85,"end":364.09,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.056974902749061584},{"word":"wanted","start":364.09,"end":364.41,"confidence":0.99902344,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.04904017969965935},{"word":"to","start":364.41,"end":364.57,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06377789378166199},{"word":"find","start":364.57,"end":364.81,"confidence":1.0,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.06876769661903381},{"word":"out","start":364.81,"end":365.31,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.06150282546877861},{"word":"when","start":365.45,"end":365.69,"confidence":0.9970703,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.055010225623846054},{"word":"if","start":366.41,"end":366.57,"confidence":0.9892578,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06254702806472778},{"word":"the","start":366.57,"end":366.73,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05139265954494476},{"word":"contributions","start":366.73,"end":367.23,"confidence":0.99902344,"punctuated_word":"contributions","sentiment":"neutral","sentiment_score":0.0457831434905529},{"word":"are","start":367.45,"end":367.61002,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.05418060719966888},{"word":"still","start":367.61002,"end":367.93002,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.04900521785020828},{"word":"continuously","start":367.93002,"end":368.43002,"confidence":1.0,"punctuated_word":"continuously","sentiment":"neutral","sentiment_score":0.043719176203012466},{"word":"going","start":368.57,"end":368.89,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.08535712957382202},{"word":"in","start":368.89,"end":369.05002,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06686967611312866},{"word":"and","start":369.05002,"end":369.29,"confidence":0.7993164,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06182320788502693},{"word":"how","start":369.29,"end":369.53,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.050494324415922165},{"word":"much","start":369.53,"end":369.77002,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.05354439467191696},{"word":"they","start":369.77002,"end":369.93002,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.056545183062553406},{"word":"have","start":369.93002,"end":370.17,"confidence":0.9941406,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04777984693646431},{"word":"been","start":370.17,"end":370.41,"confidence":0.9448242,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.07440794259309769},{"word":"for","start":370.41,"end":370.57,"confidence":0.9863281,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06637433171272278},{"word":"on","start":370.57,"end":370.73,"confidence":0.9921875,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07935792207717896},{"word":"a","start":370.73,"end":370.81,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08227698504924774},{"word":"regular","start":370.81,"end":371.21002,"confidence":1.0,"punctuated_word":"regular","sentiment":"neutral","sentiment_score":0.10523438453674316},{"word":"basis","start":371.21002,"end":371.69,"confidence":1.0,"punctuated_word":"basis","sentiment":"neutral","sentiment_score":0.1098664253950119},{"word":"if","start":371.69,"end":371.93002,"confidence":0.8364258,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08476091921329498},{"word":"they","start":371.93002,"end":372.01,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.058590687811374664},{"word":"have","start":372.01,"end":372.51,"confidence":0.93359375,"punctuated_word":"have.","sentiment":"neutral","sentiment_score":0.06094563752412796},{"word":"can","start":381.225,"end":381.465,"confidence":0.8769531,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.03649288043379784},{"word":"i","start":381.465,"end":381.54498,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03151247277855873},{"word":"have","start":381.54498,"end":381.785,"confidence":0.9140625,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01588682271540165},{"word":"both","start":381.785,"end":382.025,"confidence":0.9970703,"punctuated_word":"both","sentiment":"neutral","sentiment_score":0.024771109223365784},{"word":"if","start":382.025,"end":382.26498,"confidence":0.6074219,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.023853672668337825},{"word":"possible","start":382.26498,"end":382.76498,"confidence":0.99902344,"punctuated_word":"possible?","sentiment":"neutral","sentiment_score":0.03564779460430145},{"word":"yep","start":386.6,"end":387.1,"confidence":0.98706055,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.049394529312849045},{"word":"and","start":393.96002,"end":394.2,"confidence":0.96875,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.011102652177214622},{"word":"32","start":394.2,"end":394.76,"confidence":0.95166016,"punctuated_word":"32.","sentiment":"neutral","sentiment_score":0.014596784487366676},{"word":"and","start":394.76,"end":394.92,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.008293724618852139},{"word":"how","start":394.92,"end":395.16,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.015673454850912094},{"word":"often","start":395.16,"end":395.4,"confidence":1.0,"punctuated_word":"often","sentiment":"neutral","sentiment_score":0.009381074458360672},{"word":"are","start":395.4,"end":395.48,"confidence":0.9873047,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.02966856211423874},{"word":"those","start":395.48,"end":395.72,"confidence":0.99609375,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.024786461144685745},{"word":"going","start":395.72,"end":395.96002,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.022041479125618935},{"word":"into","start":395.96002,"end":396.28,"confidence":0.9970703,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.0203226488083601},{"word":"the","start":396.28,"end":396.44,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01948331482708454},{"word":"account","start":396.44,"end":396.94,"confidence":1.0,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":0.009859046898782252},{"word":"okay","start":401.57498,"end":401.895,"confidence":0.9916992,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05484098941087723},{"word":"so","start":401.895,"end":402.13498,"confidence":0.90625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.047559868544340134},{"word":"every","start":402.13498,"end":402.375,"confidence":0.36242676,"punctuated_word":"every,","sentiment":"neutral","sentiment_score":0.061224762350320816},{"word":"say","start":402.375,"end":402.695,"confidence":0.9692383,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":0.07765792310237885},{"word":"fortnightly","start":402.695,"end":403.195,"confidence":0.98811847,"punctuated_word":"fortnightly.","sentiment":"neutral","sentiment_score":0.1377456784248352},{"word":"beautiful","start":403.41498,"end":403.91498,"confidence":0.99853516,"punctuated_word":"Beautiful.","sentiment":"neutral","sentiment_score":0.2971470355987549},{"word":"and","start":403.975,"end":404.13498,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08745348453521729},{"word":"they're","start":404.13498,"end":404.375,"confidence":0.9980469,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":0.05854223296046257},{"word":"still","start":404.375,"end":404.615,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.04226522892713547},{"word":"going","start":404.615,"end":404.85498,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.028995763510465625},{"word":"in","start":404.85498,"end":405.255,"confidence":0.98291016,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.01275310292840004},{"word":"even","start":405.255,"end":405.41498,"confidence":0.8984375,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.024771977216005325},{"word":"they","start":405.57498,"end":405.735,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.03218203783035278},{"word":"haven't","start":405.735,"end":406.055,"confidence":1.0,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.022353773936629295},{"word":"sort","start":406.055,"end":406.215,"confidence":0.97509766,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.030885964632034305},{"word":"of","start":406.215,"end":406.375,"confidence":0.9013672,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0004574283957481384},{"word":"stopped","start":406.375,"end":406.615,"confidence":0.8869629,"punctuated_word":"stopped.","sentiment":"neutral","sentiment_score":-0.018812619149684903},{"word":"there's","start":406.615,"end":406.775,"confidence":0.99560547,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.028166456148028377},{"word":"been","start":406.775,"end":407.01498,"confidence":0.9375,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.03422921895980835},{"word":"no","start":407.01498,"end":407.51498,"confidence":0.9404297,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.008021809160709381},{"word":"transition","start":408.455,"end":408.955,"confidence":0.56396484,"punctuated_word":"transition","sentiment":"neutral","sentiment_score":-0.030430983752012253},{"word":"period","start":409.01498,"end":409.335,"confidence":0.99902344,"punctuated_word":"period","sentiment":"neutral","sentiment_score":-0.051465969532728195},{"word":"where","start":409.335,"end":409.495,"confidence":0.93847656,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.038650766015052795},{"word":"they've","start":409.495,"end":409.735,"confidence":0.97998047,"punctuated_word":"they've","sentiment":"neutral","sentiment_score":-0.029251765459775925},{"word":"stopped","start":409.735,"end":410.055,"confidence":1.0,"punctuated_word":"stopped","sentiment":"neutral","sentiment_score":-0.0375281423330307},{"word":"or","start":410.055,"end":410.215,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.011897012591362},{"word":"changed","start":410.215,"end":410.615,"confidence":0.9980469,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":-0.007299933582544327},{"word":"in","start":410.615,"end":410.775,"confidence":0.9838867,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0013540089130401611},{"word":"the","start":410.775,"end":410.935,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012218296527862549},{"word":"amount","start":410.935,"end":411.335,"confidence":0.9970703,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":-0.010258175432682036},{"word":"over","start":411.335,"end":411.495,"confidence":0.9980469,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.000225163996219635},{"word":"the","start":411.495,"end":411.655,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01232687383890152},{"word":"last","start":411.655,"end":411.895,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.011340096592903135},{"word":"few","start":411.895,"end":412.055,"confidence":0.99609375,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.014320634305477142},{"word":"months","start":412.055,"end":412.555,"confidence":0.7626953,"punctuated_word":"months?","sentiment":"neutral","sentiment_score":0.0013731606304645538},{"word":"yep","start":417.69998,"end":418.19998,"confidence":0.93188477,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.019422493875026703},{"word":"yep","start":421.78,"end":422.28,"confidence":0.87890625,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.007590774446725845},{"word":"if","start":430.67502,"end":430.755,"confidence":0.37646484,"punctuated_word":"If","sentiment":"positive","sentiment_score":0.39428454637527466},{"word":"you","start":430.755,"end":430.915,"confidence":0.9658203,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4489405751228333},{"word":"could","start":430.915,"end":431.075,"confidence":0.98999023,"punctuated_word":"could,","sentiment":"positive","sentiment_score":0.4072761535644531},{"word":"that'd","start":431.075,"end":431.39502,"confidence":0.9194336,"punctuated_word":"that'd","sentiment":"positive","sentiment_score":0.6293348073959351},{"word":"be","start":431.39502,"end":431.555,"confidence":0.9970703,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.6287297606468201},{"word":"great","start":431.555,"end":431.795,"confidence":1.0,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.6081657409667969},{"word":"we","start":431.795,"end":431.95502,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.2478346675634384},{"word":"did","start":431.95502,"end":432.115,"confidence":0.92578125,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.25366148352622986},{"word":"get","start":432.115,"end":432.275,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.2405400276184082},{"word":"a","start":432.275,"end":432.435,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.19151559472084043},{"word":"contribution","start":432.435,"end":432.935,"confidence":1.0,"punctuated_word":"contribution","sentiment":"neutral","sentiment_score":0.10253790020942688},{"word":"run","start":432.995,"end":433.23502,"confidence":0.89746094,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.06734316796064377},{"word":"sorry","start":433.635,"end":433.875,"confidence":0.95751953,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":0.014591537415981293},{"word":"we","start":433.875,"end":434.035,"confidence":0.9951172,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.04498850554227829},{"word":"did","start":434.035,"end":434.195,"confidence":0.98535156,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.06267018616199493},{"word":"get","start":434.195,"end":434.355,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.05809786915779114},{"word":"a","start":434.355,"end":434.435,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04708373174071312},{"word":"rundown","start":434.435,"end":434.835,"confidence":0.84765625,"punctuated_word":"rundown","sentiment":"neutral","sentiment_score":0.026977140456438065},{"word":"a","start":434.835,"end":435.075,"confidence":0.78759766,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0390479639172554},{"word":"a","start":435.075,"end":435.23502,"confidence":0.84277344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.035287223756313324},{"word":"couple","start":435.23502,"end":435.475,"confidence":0.99902344,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.026473231613636017},{"word":"of","start":435.475,"end":435.555,"confidence":0.9941406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.024723608046770096},{"word":"weeks","start":435.555,"end":435.795,"confidence":1.0,"punctuated_word":"weeks","sentiment":"neutral","sentiment_score":0.020363064482808113},{"word":"ago","start":435.795,"end":436.035,"confidence":1.0,"punctuated_word":"ago","sentiment":"neutral","sentiment_score":0.017660003155469894},{"word":"or","start":436.035,"end":436.275,"confidence":0.68115234,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.029673490673303604},{"word":"a","start":436.275,"end":436.355,"confidence":0.7651367,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.029789282009005547},{"word":"couple","start":436.355,"end":436.595,"confidence":1.0,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.01007741317152977},{"word":"of","start":436.595,"end":436.67502,"confidence":0.9350586,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.01651129126548767},{"word":"days","start":436.67502,"end":436.835,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.011745143681764604},{"word":"ago","start":436.835,"end":437.075,"confidence":0.9099121,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":-0.005067118909209967},{"word":"sorry","start":437.075,"end":437.315,"confidence":0.99365234,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.01457984372973442},{"word":"but","start":437.315,"end":437.475,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.02305065095424652},{"word":"it","start":437.475,"end":437.635,"confidence":0.99316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.010979104787111282},{"word":"just","start":437.635,"end":437.795,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.020320989191532135},{"word":"didn't","start":437.795,"end":438.115,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.02561536245048046},{"word":"have","start":438.115,"end":438.275,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.005499463528394699},{"word":"the","start":438.275,"end":438.355,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017989300191402435},{"word":"contributions","start":438.355,"end":438.855,"confidence":1.0,"punctuated_word":"contributions","sentiment":"neutral","sentiment_score":-0.02305080369114876},{"word":"on","start":439.155,"end":439.39502,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.01961097866296768},{"word":"there","start":439.39502,"end":439.74,"confidence":0.94189453,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.0008831433951854706},{"word":"like","start":439.74,"end":439.97998,"confidence":0.9291992,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.0021761544048786163},{"word":"the","start":439.97998,"end":440.13998,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02002536505460739},{"word":"transaction","start":440.13998,"end":440.63998,"confidence":1.0,"punctuated_word":"transaction","sentiment":"neutral","sentiment_score":0.015100695192813872},{"word":"listing","start":440.69998,"end":441.19998,"confidence":0.98168945,"punctuated_word":"listing.","sentiment":"neutral","sentiment_score":-0.0022910647094249725},{"word":"but","start":441.34,"end":441.58,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.07785072922706604},{"word":"if","start":441.58,"end":441.74,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.16070771217346191},{"word":"you","start":441.74,"end":441.81998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12539561092853546},{"word":"can","start":441.81998,"end":441.97998,"confidence":0.9951172,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.08457450568675995},{"word":"send","start":441.97998,"end":442.22,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.06475169211626053},{"word":"that","start":442.22,"end":442.38,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.57888263463974},{"word":"through","start":442.38,"end":442.69998,"confidence":0.9909668,"punctuated_word":"through,","sentiment":"positive","sentiment_score":0.43900611996650696},{"word":"that","start":442.69998,"end":442.78,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.6878625154495239},{"word":"would","start":442.78,"end":442.94,"confidence":1.0,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.6687015295028687},{"word":"be","start":442.94,"end":443.25998,"confidence":0.99902344,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.6904284954071045},{"word":"fantastic","start":443.25998,"end":443.75998,"confidence":0.9995117,"punctuated_word":"fantastic.","sentiment":"positive","sentiment_score":0.5480157136917114},{"word":"yeah","start":444.06,"end":444.56,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08333581686019897},{"word":"yeah","start":466.56998,"end":467.06998,"confidence":0.9382324,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.037440404295921326},{"word":"oh","start":470.33,"end":470.65,"confidence":0.9890137,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.03627360612154007},{"word":"absolutely","start":470.65,"end":471.15,"confidence":0.9995117,"punctuated_word":"absolutely.","sentiment":"neutral","sentiment_score":0.036733612418174744},{"word":"not","start":472.25,"end":472.56998,"confidence":0.99609375,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.13286058604717255},{"word":"a","start":472.56998,"end":472.65,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12360483407974245},{"word":"problem","start":472.65,"end":472.97,"confidence":1.0,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.16285821795463562},{"word":"thank","start":472.97,"end":473.21,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.40515950322151184},{"word":"you","start":473.21,"end":473.37,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.47183045744895935},{"word":"so","start":473.37,"end":473.61,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4384186565876007},{"word":"much","start":473.61,"end":474.11,"confidence":0.99658203,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.3959391713142395},{"word":"no","start":882.04004,"end":882.2,"confidence":0.5932617,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.16154485940933228},{"word":"problem","start":882.2,"end":882.60004,"confidence":0.99902344,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":0.11410483717918396},{"word":"at","start":882.60004,"end":882.76,"confidence":0.9560547,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.07129301130771637},{"word":"all","start":882.76,"end":882.92004,"confidence":0.99658203,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.09565751254558565},{"word":"so","start":882.92004,"end":883.16003,"confidence":0.94970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.029589466750621796},{"word":"sorry","start":883.16003,"end":883.48004,"confidence":0.87060547,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.021656110882759098},{"word":"i","start":883.48004,"end":883.56006,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02506127953529358},{"word":"had","start":883.56006,"end":883.72003,"confidence":0.99609375,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.016132943332195282},{"word":"you","start":883.72003,"end":883.88,"confidence":0.9667969,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0003899335861206054},{"word":"on","start":883.88,"end":883.96,"confidence":0.984375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.01952982321381569},{"word":"mute","start":883.96,"end":884.2,"confidence":0.9941406,"punctuated_word":"mute.","sentiment":"neutral","sentiment_score":-0.010783364064991474},{"word":"i","start":884.2,"end":884.28,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01910623162984848},{"word":"do","start":884.28,"end":884.44,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.014188356697559357},{"word":"apologize","start":884.44,"end":884.94,"confidence":1.0,"punctuated_word":"apologize.","sentiment":"neutral","sentiment_score":-0.021985959261655807},{"word":"thank","start":885.08,"end":885.32,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.21137335896492004},{"word":"you","start":885.32,"end":885.48004,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21377378702163696},{"word":"so","start":885.48004,"end":885.72003,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.1955980509519577},{"word":"much","start":885.72003,"end":886.22003,"confidence":0.9995117,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.3317653238773346},{"word":"sorry","start":886.28,"end":886.78,"confidence":0.9980469,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":0.06636115163564682},{"word":"that's","start":887.865,"end":888.365,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.18356287479400635},{"word":"okay","start":889.545,"end":890.045,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.12710072100162506},{"word":"no","start":898.985,"end":899.225,"confidence":0.99902344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.015315521508455276},{"word":"that's","start":899.225,"end":899.46497,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.006926644593477249},{"word":"okay","start":899.46497,"end":899.96497,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.04514181613922119},{"word":"other","start":900.91,"end":901.15,"confidence":0.6777344,"punctuated_word":"Other","sentiment":"neutral","sentiment_score":0.07154186069965363},{"word":"contributions","start":901.15,"end":901.65,"confidence":0.9741211,"punctuated_word":"contributions","sentiment":"neutral","sentiment_score":0.07518362998962402},{"word":"just","start":901.79,"end":902.03,"confidence":0.61279297,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09926816076040268},{"word":"as","start":902.03,"end":902.27,"confidence":0.92822266,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1338788866996765},{"word":"you've","start":902.27,"end":902.51,"confidence":0.9855957,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.1091187447309494},{"word":"kind","start":902.51,"end":902.67,"confidence":0.9838867,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":0.08864422142505646},{"word":"of","start":902.67,"end":902.83,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1076166033744812},{"word":"noted","start":902.83,"end":903.15,"confidence":0.99902344,"punctuated_word":"noted","sentiment":"neutral","sentiment_score":0.0981915295124054},{"word":"them","start":903.15,"end":903.39,"confidence":0.9819336,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.10811792314052582},{"word":"there","start":903.39,"end":903.79,"confidence":0.7844238,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.06960059702396393},{"word":"the","start":903.79,"end":904.27,"confidence":0.96972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07007500529289246},{"word":"the","start":904.27,"end":904.59,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06560011953115463},{"word":"$5.06","start":904.59,"end":905.15,"confidence":0.8210449,"punctuated_word":"$5.06","sentiment":"neutral","sentiment_score":0.0797610878944397},{"word":"$7.08","start":905.15,"end":905.71,"confidence":0.9980469,"punctuated_word":"$7.08","sentiment":"neutral","sentiment_score":0.07151854783296585},{"word":"5","start":905.71,"end":906.11,"confidence":1.0,"punctuated_word":"5","sentiment":"neutral","sentiment_score":0.06806564331054688},{"word":"gross","start":906.11,"end":906.43,"confidence":0.6298828,"punctuated_word":"gross,","sentiment":"neutral","sentiment_score":0.09363162517547607},{"word":"and","start":906.43,"end":906.67,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1029324010014534},{"word":"they","start":906.67,"end":907.07,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.1306523084640503},{"word":"basically","start":907.07,"end":907.57,"confidence":0.9819336,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":0.11730008572340012},{"word":"stay","start":907.63,"end":908.13,"confidence":0.875,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.18812039494514465},{"word":"the","start":908.35,"end":908.59,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14064042270183563},{"word":"same","start":908.59,"end":909.09,"confidence":0.9177246,"punctuated_word":"same.","sentiment":"neutral","sentiment_score":0.11246678978204729},{"word":"there's","start":909.15,"end":909.47,"confidence":1.0,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.011598209850490091},{"word":"no","start":909.47,"end":909.71,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.05188318341970444},{"word":"real","start":909.71,"end":910.03,"confidence":1.0,"punctuated_word":"real","sentiment":"neutral","sentiment_score":-0.0898134633898735},{"word":"change","start":910.03,"end":910.35,"confidence":0.99902344,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.0919557586312294},{"word":"to","start":910.35,"end":910.43,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09256957471370696},{"word":"them","start":910.43,"end":910.93,"confidence":0.8376465,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.027838125824928284},{"word":"yep","start":917.72504,"end":918.22504,"confidence":0.8251953,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0872161015868187},{"word":"yep","start":924.445,"end":924.945,"confidence":0.9794922,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07602070271968842},{"word":"okay","start":933.26,"end":933.5,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04371502250432968},{"word":"yep","start":933.5,"end":934.0,"confidence":0.87475586,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04873323440551758},{"word":"no","start":935.18,"end":935.68,"confidence":0.99902344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.04026234894990921},{"word":"that's","start":936.78,"end":937.18,"confidence":0.9970703,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.13544197380542755},{"word":"okay","start":937.18,"end":937.58,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.19696180522441864},{"word":"not","start":937.58,"end":937.82,"confidence":1.0,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.25678929686546326},{"word":"a","start":937.82,"end":937.9,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.23459331691265103},{"word":"problem","start":937.9,"end":938.3,"confidence":1.0,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":0.27575767040252686},{"word":"at","start":938.3,"end":938.46,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.2756619453430176},{"word":"all","start":938.46,"end":938.7,"confidence":0.9995117,"punctuated_word":"all.","sentiment":"positive","sentiment_score":0.33449041843414307},{"word":"all","start":938.7,"end":938.94,"confidence":1.0,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.5370543599128723},{"word":"good","start":938.94,"end":939.405,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4255058467388153},{"word":"so","start":939.48505,"end":939.72504,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.034230999648571014},{"word":"can","start":939.72504,"end":939.885,"confidence":0.9941406,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03495682030916214},{"word":"i","start":939.885,"end":940.125,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04069718345999718},{"word":"ask","start":940.125,"end":940.445,"confidence":0.81933594,"punctuated_word":"ask,","sentiment":"neutral","sentiment_score":0.01863010041415691},{"word":"with","start":940.445,"end":940.68506,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0037727169692516327},{"word":"the","start":940.68506,"end":940.92505,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004948360845446587},{"word":"tpa","start":940.92505,"end":941.42505,"confidence":0.8483887,"punctuated_word":"TPA","sentiment":"neutral","sentiment_score":0.004648149013519287},{"word":"issue","start":941.565,"end":942.065,"confidence":0.99609375,"punctuated_word":"issue,","sentiment":"neutral","sentiment_score":0.0015190979465842247},{"word":"do","start":942.92505,"end":943.16504,"confidence":0.65234375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.009058567695319653},{"word":"we","start":943.16504,"end":943.24506,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.006115449592471123},{"word":"need","start":943.24506,"end":943.36505,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.004995027557015419},{"word":"to","start":943.36505,"end":943.48505,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0006364714354276657},{"word":"get","start":943.48505,"end":943.645,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.005751218646764755},{"word":"a","start":943.645,"end":943.80505,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.005834639072418213},{"word":"new","start":943.80505,"end":943.965,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.005543239414691925},{"word":"one","start":943.965,"end":944.205,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.00834391638636589},{"word":"signed","start":944.205,"end":944.525,"confidence":0.99609375,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":-0.005039297044277191},{"word":"by","start":944.525,"end":944.68506,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.0010378900915384293},{"word":"the","start":944.68506,"end":944.765,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009141387417912483},{"word":"client","start":944.765,"end":945.265,"confidence":0.99902344,"punctuated_word":"client?","sentiment":"neutral","sentiment_score":0.010390924289822578},{"word":"okay","start":956.77997,"end":957.27997,"confidence":0.9406738,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.016480349004268646},{"word":"oh","start":962.3,"end":962.54,"confidence":0.9916992,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.014411887153983116},{"word":"okay","start":962.54,"end":962.86,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.010014241561293602},{"word":"that's","start":962.86,"end":963.1,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.016402168199419975},{"word":"fine","start":963.1,"end":963.57996,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.023271245881915092},{"word":"yeah","start":963.57996,"end":964.07996,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012397531419992449},{"word":"yep","start":971.35504,"end":971.85504,"confidence":0.99560547,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.014426922425627708},{"word":"yep","start":972.23505,"end":972.73505,"confidence":0.9980469,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.008241888135671616},{"word":"okay","start":980.25,"end":980.57,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.015220073983073236},{"word":"no","start":980.57,"end":980.81,"confidence":0.9975586,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.0077600181102752686},{"word":"that's","start":980.81,"end":981.13,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.12249698489904404},{"word":"absolutely","start":981.13,"end":981.52997,"confidence":0.9819336,"punctuated_word":"absolutely","sentiment":"neutral","sentiment_score":0.1687479019165039},{"word":"fine","start":981.52997,"end":981.85,"confidence":1.0,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.1821100115776062},{"word":"i","start":981.85,"end":982.08997,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.538364827632904},{"word":"appreciate","start":982.08997,"end":982.41,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.5857208371162415},{"word":"your","start":982.41,"end":982.64996,"confidence":0.9941406,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5890169143676758},{"word":"help","start":982.64996,"end":982.88995,"confidence":0.9980469,"punctuated_word":"help.","sentiment":"positive","sentiment_score":0.5445277094841003},{"word":"you've","start":982.88995,"end":983.05,"confidence":0.97216797,"punctuated_word":"You've","sentiment":"positive","sentiment_score":0.6580191850662231},{"word":"done","start":983.05,"end":983.45,"confidence":0.84228516,"punctuated_word":"done","sentiment":"positive","sentiment_score":0.6958453059196472},{"word":"amazing","start":983.45,"end":983.85,"confidence":0.9995117,"punctuated_word":"amazing.","sentiment":"positive","sentiment_score":0.6617881655693054},{"word":"thank","start":983.85,"end":984.08997,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6289494037628174},{"word":"you","start":984.08997,"end":984.25,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.638861358165741},{"word":"so","start":984.25,"end":984.49,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.621292233467102},{"word":"much","start":984.49,"end":984.99,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5145796537399292},{"word":"can","start":985.05,"end":985.20996,"confidence":0.72021484,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.04055549204349518},{"word":"i","start":985.20996,"end":985.37,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.041467491537332535},{"word":"ask","start":985.37,"end":985.76996,"confidence":0.68359375,"punctuated_word":"ask,","sentiment":"neutral","sentiment_score":0.02611561678349972},{"word":"with","start":985.76996,"end":985.93,"confidence":0.6230469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03191777691245079},{"word":"the","start":985.93,"end":986.08997,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.025056812912225723},{"word":"tpa","start":986.08997,"end":986.49,"confidence":0.8588867,"punctuated_word":"TPA,","sentiment":"neutral","sentiment_score":0.02281982824206352},{"word":"so","start":986.49,"end":986.64996,"confidence":0.69677734,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.018615512177348137},{"word":"they","start":986.64996,"end":986.81,"confidence":0.9941406,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.018833326175808907},{"word":"have","start":986.81,"end":987.05,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.02822335623204708},{"word":"to","start":987.05,"end":987.13,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.028103182092309},{"word":"be","start":987.13,"end":987.29,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.03387676179409027},{"word":"web","start":987.29,"end":987.45,"confidence":0.39624023,"punctuated_word":"web","sentiment":"neutral","sentiment_score":0.04105352237820625},{"word":"signed","start":987.45,"end":987.69,"confidence":0.9160156,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":0.01379700005054474},{"word":"if","start":987.69,"end":987.85,"confidence":0.9536133,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.015035073272883892},{"word":"we","start":987.85,"end":988.01,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.015652794390916824},{"word":"did","start":988.01,"end":988.17,"confidence":0.84814453,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.006835460662841797},{"word":"need","start":988.17,"end":988.32996,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.01557573303580284},{"word":"to","start":988.32996,"end":988.41,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.022155046463012695},{"word":"get","start":988.41,"end":988.57,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.025812186300754547},{"word":"the","start":988.57,"end":988.64996,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0376536138355732},{"word":"client","start":988.64996,"end":988.88995,"confidence":0.99902344,"punctuated_word":"client","sentiment":"neutral","sentiment_score":0.05723805353045464},{"word":"to","start":988.88995,"end":989.05,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.048323068767786026},{"word":"sign","start":989.05,"end":989.29,"confidence":0.99902344,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.03841545805335045},{"word":"a","start":989.29,"end":989.37,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03796927258372307},{"word":"new","start":989.37,"end":989.52997,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.05929167941212654},{"word":"one","start":989.52997,"end":989.69,"confidence":0.692749,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.02067943289875984},{"word":"are","start":989.69,"end":989.85,"confidence":1.0,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.007665188983082771},{"word":"they","start":989.85,"end":990.01,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.008914241567254066},{"word":"able","start":990.01,"end":990.25,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.01650693640112877},{"word":"to","start":990.25,"end":990.41,"confidence":0.9970703,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.020637016743421555},{"word":"like","start":990.41,"end":990.64996,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.012133929878473282},{"word":"electronically","start":990.64996,"end":991.14996,"confidence":1.0,"punctuated_word":"electronically","sentiment":"neutral","sentiment_score":-0.006139777600765228},{"word":"sign","start":991.37,"end":991.61,"confidence":0.99902344,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":-0.02132420800626278},{"word":"these","start":991.61,"end":991.85,"confidence":0.98095703,"punctuated_word":"these","sentiment":"neutral","sentiment_score":-0.014589793980121613},{"word":"at","start":991.85,"end":991.93,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.017574701458215714},{"word":"all","start":991.93,"end":992.145,"confidence":0.9909668,"punctuated_word":"all?","sentiment":"neutral","sentiment_score":-0.013519736006855965},{"word":"they","start":994.625,"end":994.78503,"confidence":0.984375,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.05194181203842163},{"word":"can","start":994.78503,"end":995.10504,"confidence":0.75268555,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.042408306151628494},{"word":"okay","start":995.10504,"end":995.42505,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1285005509853363},{"word":"perfect","start":995.42505,"end":995.745,"confidence":1.0,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.2742248773574829},{"word":"we","start":995.745,"end":995.905,"confidence":0.9902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.12661884725093842},{"word":"might","start":995.905,"end":996.065,"confidence":0.99902344,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.1673794984817505},{"word":"just","start":996.065,"end":996.22504,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1677662879228592},{"word":"get","start":996.22504,"end":996.385,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.2133122086524963},{"word":"one","start":996.385,"end":996.625,"confidence":0.9838867,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.23997214436531067},{"word":"sign","start":996.625,"end":996.78503,"confidence":0.4050293,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.1570243239402771},{"word":"when","start":996.78503,"end":996.865,"confidence":0.9428711,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.14881938695907593},{"word":"we","start":996.865,"end":997.025,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.14601418375968933},{"word":"talk","start":997.025,"end":997.145,"confidence":0.9716797,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.1746191680431366},{"word":"to","start":997.145,"end":997.265,"confidence":0.97314453,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.22153803706169128},{"word":"her","start":997.265,"end":997.34503,"confidence":0.9448242,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.1723242849111557},{"word":"next","start":997.34503,"end":997.585,"confidence":0.9980469,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.1935507357120514},{"word":"time","start":997.585,"end":997.825,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.2267367392778397},{"word":"anyway","start":997.825,"end":998.22504,"confidence":0.734375,"punctuated_word":"anyway","sentiment":"neutral","sentiment_score":0.23180978000164032},{"word":"if","start":998.22504,"end":998.305,"confidence":0.54541016,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.17613619565963745},{"word":"she's","start":998.305,"end":998.54504,"confidence":0.99560547,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":0.148851215839386},{"word":"signing","start":998.54504,"end":998.78503,"confidence":0.9980469,"punctuated_word":"signing","sentiment":"neutral","sentiment_score":0.11927198618650436},{"word":"some","start":998.78503,"end":999.025,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.16899365186691284},{"word":"documents","start":999.025,"end":999.42505,"confidence":1.0,"punctuated_word":"documents","sentiment":"neutral","sentiment_score":0.1717476099729538},{"word":"for","start":999.42505,"end":999.585,"confidence":0.98291016,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1853707879781723},{"word":"us","start":999.585,"end":999.745,"confidence":0.94555664,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":0.18799448013305664},{"word":"that","start":999.745,"end":999.905,"confidence":1.0,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.19250531494617465},{"word":"way","start":999.905,"end":1000.065,"confidence":0.78686523,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.23476800322532657},{"word":"we","start":1000.065,"end":1000.22504,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2541174590587616},{"word":"have","start":1000.22504,"end":1000.385,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2791198194026947},{"word":"it","start":1000.385,"end":1000.54504,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2586606740951538},{"word":"all","start":1000.54504,"end":1000.705,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.228615403175354},{"word":"up","start":1000.705,"end":1000.78503,"confidence":0.9980469,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.23357856273651123},{"word":"to","start":1000.78503,"end":1000.945,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.21573306620121},{"word":"date","start":1000.945,"end":1001.10504,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.267206609249115},{"word":"for","start":1001.10504,"end":1001.265,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2966926693916321},{"word":"you","start":1001.265,"end":1001.34503,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.23984286189079285},{"word":"guys","start":1001.34503,"end":1001.585,"confidence":0.9057617,"punctuated_word":"guys.","sentiment":"neutral","sentiment_score":0.1981327086687088},{"word":"but","start":1001.585,"end":1001.825,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.2619829773902893},{"word":"thank","start":1001.825,"end":1002.065,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.4963235557079315},{"word":"you","start":1002.065,"end":1002.305,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.44845396280288696},{"word":"so","start":1002.305,"end":1002.465,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.46343621611595154},{"word":"much","start":1002.465,"end":1002.865,"confidence":0.99902344,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4335440993309021},{"word":"i","start":1002.865,"end":1003.025,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4078349173069},{"word":"really","start":1003.025,"end":1003.34503,"confidence":1.0,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.4825034737586975},{"word":"appreciate","start":1003.34503,"end":1003.745,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.4988928735256195},{"word":"that","start":1003.745,"end":1003.98505,"confidence":0.99194336,"punctuated_word":"that,","sentiment":"positive","sentiment_score":0.5222636461257935},{"word":"chloe","start":1003.98505,"end":1004.48505,"confidence":0.99853516,"punctuated_word":"Chloe.","sentiment":"positive","sentiment_score":0.5213415026664734},{"word":"that's","start":1008.3,"end":1008.62,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.16508521139621735},{"word":"everything","start":1008.62,"end":1009.02,"confidence":1.0,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":0.18441954255104065},{"word":"thank","start":1009.02,"end":1009.26,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.41153764724731445},{"word":"you","start":1009.26,"end":1009.5,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.17927858233451843},{"word":"you","start":1009.5,"end":1009.58,"confidence":0.9902344,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.8819901347160339},{"word":"have","start":1009.58,"end":1009.74,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.8816060423851013},{"word":"an","start":1009.74,"end":1009.98,"confidence":1.0,"punctuated_word":"an","sentiment":"positive","sentiment_score":0.869362473487854},{"word":"amazing","start":1009.98,"end":1010.46,"confidence":1.0,"punctuated_word":"amazing","sentiment":"positive","sentiment_score":0.906228005886078},{"word":"afternoon","start":1010.46,"end":1010.94,"confidence":0.93481445,"punctuated_word":"afternoon,","sentiment":"positive","sentiment_score":0.8571889400482178},{"word":"and","start":1010.94,"end":1011.18,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.8907924890518188},{"word":"hopefully","start":1011.18,"end":1011.5,"confidence":0.56884766,"punctuated_word":"hopefully,","sentiment":"positive","sentiment_score":0.8735602498054504},{"word":"your","start":1011.5,"end":1011.66,"confidence":0.9790039,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.939561128616333},{"word":"last","start":1011.66,"end":1011.9,"confidence":0.99902344,"punctuated_word":"last","sentiment":"positive","sentiment_score":0.7964819669723511},{"word":"hour","start":1011.9,"end":1012.14,"confidence":0.9980469,"punctuated_word":"hour","sentiment":"positive","sentiment_score":0.8699915409088135},{"word":"goes","start":1012.14,"end":1012.38,"confidence":0.99902344,"punctuated_word":"goes","sentiment":"positive","sentiment_score":0.8965779542922974},{"word":"nice","start":1012.38,"end":1012.54,"confidence":0.99609375,"punctuated_word":"nice","sentiment":"positive","sentiment_score":0.9132480025291444},{"word":"and","start":1012.54,"end":1012.7,"confidence":0.9951172,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.8639354705810547},{"word":"quick","start":1012.7,"end":1012.94,"confidence":1.0,"punctuated_word":"quick","sentiment":"positive","sentiment_score":0.8922005295753479},{"word":"for","start":1012.94,"end":1013.1,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.8968515992164612},{"word":"you","start":1013.1,"end":1013.6,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.778814435005188},{"word":"thank","start":1015.66,"end":1015.9,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8173272609710693},{"word":"you","start":1015.9,"end":1016.22003,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.767402172088623},{"word":"see","start":1016.22003,"end":1016.38,"confidence":1.0,"punctuated_word":"See","sentiment":"positive","sentiment_score":0.5107073783874512},{"word":"you","start":1016.38,"end":1016.46,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6364331245422363},{"word":"later","start":1016.46,"end":1016.86,"confidence":1.0,"punctuated_word":"later.","sentiment":"positive","sentiment_score":0.6503036022186279},{"word":"bye","start":1016.86,"end":1017.36,"confidence":0.9975586,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2797934412956238}],"paragraphs":{"transcript":"\nAccount rundown. Hi, Chloe. My name is Dana Taylor. How are you this morning this afternoon? Sorry.\n\nI'm very well. If I knew what time of day it was, it'd be okay. Absolutely. Hopefully, you're nearly ready to go home soon too. Oh, the look.\n\nThat is closer than you had this morning, so that is fantastic. Oh, good, Chloe. Hopefully, I've got a nice easy one for your afternoon. We have a mutual client named Catherine Taylor. Can I give you her account number if possible?\n\nLegend. It is 13548137. I just need the date. So sorry, Chloe. Absolutely.\n\nSo her date of birth I have I'm so sorry. It's on a different screen. It'll be two seconds for you. We have the 1975. I've got 2 Carina Road, Lindisfarne, Tasmania 7015.\n\nOakview Financial. We have several of them noted there. You've got Severiano Zata, Dana Taylor, Veronica Glover. Yeah. Sure.\n\nBartha, will you, Ryan? The beneficiaries on the account here I have, sorry, another screen. I have all this. I reckon this is in a different screen. I do apologize about that.\n\nOh, sorry. My document closed. Just two seconds while I open it back up again. I had all this set up for you, and I was, like, ready to go. And then afternoon with the computer.\n\nLove that. So beneficiaries on the account. I have it should be Jamieson Taylor. I only have his name as Jamieson on here. Absolutely.\n\nSo the investment option on the account is balance growth. Oh, okay. That's interesting. Let me just go back and double check. That's no.\n\nThat's okay. Let me just pull up the document again. So I've got the first and fourth nineteen seventy '5 on this TPA here, but let me just double check her ID exactly for you. On the front. I have the 01/04/1975 on her ID exactly.\n\nYep. Sorry about that. Yeah. Absolutely. Absolutely.\n\nCome pension time. You wouldn't want that wrong. With this one here so I believe the client is getting contributions into the account there, but I also believe the client is on workers' compensation at the moment. So I just wanted to find out when if the contributions are still continuously going in and how much they have been for on a regular basis if they have. Can I have both if possible?\n\nYep. And 32. And how often are those going into the account? Okay. So every, say, fortnightly.\n\nBeautiful. And they're still going in even they haven't sort of stopped. There's been no transition period where they've stopped or changed in the amount over the last few months? Yep. Yep.\n\nIf you could, that'd be great. We did get a contribution run sorry. We did get a rundown a a couple of weeks ago or a couple of days ago. Sorry. But it just didn't have the contributions on there, like, the transaction listing.\n\nBut if you can send that through, that would be fantastic. Yeah. Yeah. Oh, absolutely. Not a problem.\n\nThank you so much. No problem at all. So sorry. I had you on mute. I do apologize.\n\nThank you so much. Sorry. That's okay. No. That's okay.\n\nOther contributions just as you've kind of noted them there, the the $5.06 $7.08 5 gross, and they basically stay the same. There's no real change to them. Yep. Yep. Okay.\n\nYep. No. That's okay. Not a problem at all. All good.\n\nSo can I ask, with the TPA issue, do we need to get a new one signed by the client? Okay. Oh, okay. That's fine. Yeah.\n\nYep. Yep. Okay. No. That's absolutely fine.\n\nI appreciate your help. You've done amazing. Thank you so much. Can I ask, with the TPA, so they have to be web signed if we did need to get the client to sign a new one? Are they able to, like, electronically sign these at all?\n\nThey can. Okay. Perfect. We might just get one sign when we talk to her next time anyway if she's signing some documents for us. That way, we have it all up to date for you guys.\n\nBut thank you so much. I really appreciate that, Chloe. That's everything. Thank you. You have an amazing afternoon, and hopefully, your last hour goes nice and quick for you.\n\nThank you. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Account rundown.","start":19.935,"end":20.835,"sentiment":"neutral","sentiment_score":0.00828315457329154},{"text":"Hi, Chloe.","start":116.455,"end":117.175,"sentiment":"neutral","sentiment_score":0.0873294323682785},{"text":"My name is Dana Taylor.","start":117.175,"end":118.295,"sentiment":"neutral","sentiment_score":0.10763922780752182},{"text":"How are you this morning this afternoon?","start":118.295,"end":119.995,"sentiment":"neutral","sentiment_score":0.15735850376742228},{"text":"Sorry.","start":120.055,"end":120.555,"sentiment":"neutral","sentiment_score":0.16005411744117737}],"sentiment":"neutral","sentiment_score":0.11711676216081661,"num_words":17,"start":19.935,"end":120.555},{"sentences":[{"text":"I'm very well.","start":123.75,"end":124.549995,"sentiment":"neutral","sentiment_score":0.3182975947856903},{"text":"If I knew what time of day it was, it'd be okay.","start":124.549995,"end":126.729996,"sentiment":"neutral","sentiment_score":0.0253138137049973},{"text":"Absolutely.","start":130.55,"end":131.05,"sentiment":"neutral","sentiment_score":0.18315556645393372},{"text":"Hopefully, you're nearly ready to go home soon too.","start":131.43,"end":133.93,"sentiment":"neutral","sentiment_score":0.2391366826163398},{"text":"Oh, the look.","start":137.085,"end":137.725,"sentiment":"neutral","sentiment_score":0.32017117738723755}],"sentiment":"neutral","sentiment_score":0.16266277824927652,"num_words":28,"start":123.75,"end":137.725},{"sentences":[{"text":"That is closer than you had this morning, so that is fantastic.","start":137.725,"end":140.465,"sentiment":"positive","sentiment_score":0.48560195912917453},{"text":"Oh, good, Chloe.","start":142.925,"end":143.965,"sentiment":"positive","sentiment_score":0.38273478547732037},{"text":"Hopefully, I've got a nice easy one for your afternoon.","start":143.965,"end":146.305,"sentiment":"positive","sentiment_score":0.48060721457004546},{"text":"We have a mutual client named Catherine Taylor.","start":146.845,"end":149.245,"sentiment":"neutral","sentiment_score":0.14648558013141155},{"text":"Can I give you her account number if possible?","start":149.245,"end":151.905,"sentiment":"neutral","sentiment_score":0.0908898984392484}],"sentiment":"neutral","sentiment_score":0.32789032711159616,"num_words":42,"start":137.725,"end":151.905},{"sentences":[{"text":"Legend.","start":154.02,"end":154.34001,"sentiment":"neutral","sentiment_score":0.05066924542188645},{"text":"It is 13548137.","start":154.34001,"end":158.36,"sentiment":"neutral","sentiment_score":0.04150262847542763},{"text":"I just need the date.","start":159.38,"end":160.52,"sentiment":"neutral","sentiment_score":0.04849994108080864},{"text":"So sorry, Chloe.","start":170.115,"end":171.335,"sentiment":"neutral","sentiment_score":-0.07699968169132869},{"text":"Absolutely.","start":172.755,"end":173.255,"sentiment":"neutral","sentiment_score":0.1110367551445961}],"sentiment":"neutral","sentiment_score":0.02290111894790943,"num_words":13,"start":154.02,"end":173.255},{"sentences":[{"text":"So her date of birth I have I'm so sorry.","start":173.55501,"end":175.875,"sentiment":"neutral","sentiment_score":-0.029602384939789773},{"text":"It's on a different screen.","start":175.875,"end":176.835,"sentiment":"neutral","sentiment_score":-0.06658328771591186},{"text":"It'll be two seconds for you.","start":176.835,"end":178.535,"sentiment":"neutral","sentiment_score":0.0608390128860871},{"text":"We have the 1975.","start":180.43999,"end":183.73999,"sentiment":"neutral","sentiment_score":0.07386069931089878},{"text":"I've got 2 Carina Road, Lindisfarne, Tasmania 7015.","start":192.85501,"end":197.195,"sentiment":"neutral","sentiment_score":0.038732894230633974}],"sentiment":"neutral","sentiment_score":0.010345446679628256,"num_words":33,"start":173.55501,"end":197.195},{"sentences":[{"text":"Oakview Financial.","start":200.85501,"end":201.91501,"sentiment":"neutral","sentiment_score":0.043175775557756424},{"text":"We have several of them noted there.","start":208.87001,"end":210.63,"sentiment":"neutral","sentiment_score":0.015536264383367129},{"text":"You've got Severiano Zata, Dana Taylor, Veronica Glover.","start":210.63,"end":214.25,"sentiment":"neutral","sentiment_score":0.03139691962860525},{"text":"Yeah.","start":223.365,"end":223.68501,"sentiment":"neutral","sentiment_score":0.02548837661743164},{"text":"Sure.","start":223.68501,"end":224.005,"sentiment":"neutral","sentiment_score":0.036213457584381104}],"sentiment":"neutral","sentiment_score":0.02673592594893355,"num_words":19,"start":200.85501,"end":224.005},{"sentences":[{"text":"Bartha, will you, Ryan?","start":224.005,"end":225.225,"sentiment":"neutral","sentiment_score":0.0414551617577672},{"text":"The beneficiaries on the account here I have, sorry, another screen.","start":231.46,"end":236.52,"sentiment":"neutral","sentiment_score":-0.07395865598862822},{"text":"I have all this.","start":236.66,"end":237.3,"sentiment":"neutral","sentiment_score":-0.12641767039895058},{"text":"I reckon this is in a different screen.","start":237.3,"end":238.82,"sentiment":"neutral","sentiment_score":-0.16201099939644337},{"text":"I do apologize about that.","start":238.82,"end":240.44,"sentiment":"neutral","sentiment_score":-0.21827045381069182}],"sentiment":"neutral","sentiment_score":-0.11065110983327031,"num_words":32,"start":224.005,"end":240.44},{"sentences":[{"text":"Oh, sorry.","start":255.71,"end":256.91,"sentiment":"neutral","sentiment_score":-0.025091717019677162},{"text":"My document closed.","start":256.91,"end":258.05,"sentiment":"neutral","sentiment_score":-0.0473002785195907},{"text":"Just two seconds while I open it back up again.","start":258.19,"end":260.43,"sentiment":"neutral","sentiment_score":0.1126524716615677},{"text":"I had all this set up for you, and I was, like, ready to go.","start":260.43,"end":262.91,"sentiment":"positive","sentiment_score":0.3616241673628489},{"text":"And then afternoon with the computer.","start":262.91,"end":265.81,"sentiment":"neutral","sentiment_score":0.2049975022673607}],"sentiment":"neutral","sentiment_score":0.21079966586290133,"num_words":36,"start":255.71,"end":265.81},{"sentences":[{"text":"Love that.","start":265.95,"end":266.77,"sentiment":"positive","sentiment_score":0.5413595736026764},{"text":"So beneficiaries on the account.","start":268.035,"end":270.695,"sentiment":"neutral","sentiment_score":0.18899770677089692},{"text":"I have it should be Jamieson Taylor.","start":270.755,"end":273.015,"sentiment":"neutral","sentiment_score":0.09903492246355329},{"text":"I only have his name as Jamieson on here.","start":279.39502,"end":282.135,"sentiment":"neutral","sentiment_score":0.009734067858921157},{"text":"Absolutely.","start":287.23,"end":287.73,"sentiment":"neutral","sentiment_score":0.19543582201004028}],"sentiment":"neutral","sentiment_score":0.12516644046021005,"num_words":24,"start":265.95,"end":287.73},{"sentences":[{"text":"So the investment option on the account is balance growth.","start":287.87,"end":290.53,"sentiment":"neutral","sentiment_score":0.13582224845886232},{"text":"Oh, okay.","start":303.005,"end":303.905,"sentiment":"neutral","sentiment_score":0.07367957010865211},{"text":"That's interesting.","start":303.965,"end":304.785,"sentiment":"neutral","sentiment_score":0.06488963402807713},{"text":"Let me just go back and double check.","start":305.405,"end":307.585,"sentiment":"neutral","sentiment_score":0.021771607076516375},{"text":"That's no.","start":308.685,"end":312.58,"sentiment":"neutral","sentiment_score":-0.21993666887283325}],"sentiment":"neutral","sentiment_score":0.05706918382202275,"num_words":24,"start":287.87,"end":312.58},{"sentences":[{"text":"That's okay.","start":312.58,"end":313.3,"sentiment":"neutral","sentiment_score":-0.004269247874617577},{"text":"Let me just pull up the document again.","start":313.3,"end":315.24,"sentiment":"neutral","sentiment_score":0.04540674784220755},{"text":"So I've got the first and fourth nineteen seventy '5 on this TPA here, but let me just double check her ID exactly for you.","start":318.18,"end":326.055,"sentiment":"neutral","sentiment_score":0.02122277960181236},{"text":"On the front.","start":327.95502,"end":328.855,"sentiment":"neutral","sentiment_score":0.010421443109711012},{"text":"I have the 01/04/1975 on her ID exactly.","start":337.00998,"end":340.71,"sentiment":"neutral","sentiment_score":0.009692069957964122}],"sentiment":"neutral","sentiment_score":0.02161056230492566,"num_words":46,"start":312.58,"end":340.71},{"sentences":[{"text":"Yep.","start":340.77,"end":341.25,"sentiment":"neutral","sentiment_score":0.046875905245542526},{"text":"Sorry about that.","start":341.25,"end":342.22998,"sentiment":"neutral","sentiment_score":0.01639336347579956},{"text":"Yeah.","start":345.49,"end":345.81,"sentiment":"neutral","sentiment_score":0.1252114474773407},{"text":"Absolutely.","start":345.81,"end":346.31,"sentiment":"neutral","sentiment_score":0.14708465337753296},{"text":"Absolutely.","start":348.475,"end":348.975,"sentiment":"neutral","sentiment_score":0.0992928072810173}],"sentiment":"neutral","sentiment_score":0.06680641482983317,"num_words":7,"start":340.77,"end":348.975},{"sentences":[{"text":"Come pension time.","start":349.035,"end":349.835,"sentiment":"neutral","sentiment_score":0.053075771778821945},{"text":"You wouldn't want that wrong.","start":349.835,"end":351.055,"sentiment":"neutral","sentiment_score":-0.08455244675278664},{"text":"With this one here so I believe the client is getting contributions into the account there, but I also believe the client is on workers' compensation at the moment.","start":355.355,"end":363.61002,"sentiment":"neutral","sentiment_score":0.029184501746605182},{"text":"So I just wanted to find out when if the contributions are still continuously going in and how much they have been for on a regular basis if they have.","start":363.61002,"end":372.51,"sentiment":"neutral","sentiment_score":0.06279997105399768},{"text":"Can I have both if possible?","start":381.225,"end":382.76498,"sentiment":"neutral","sentiment_score":0.02802745873729388}],"sentiment":"neutral","sentiment_score":0.03609560981188735,"num_words":73,"start":349.035,"end":382.76498},{"sentences":[{"text":"Yep.","start":386.6,"end":387.1,"sentiment":"neutral","sentiment_score":0.049394529312849045},{"text":"And 32.","start":393.96002,"end":394.76,"sentiment":"neutral","sentiment_score":0.01284971833229065},{"text":"And how often are those going into the account?","start":394.76,"end":396.94,"sentiment":"neutral","sentiment_score":0.0177233074274328},{"text":"Okay.","start":401.57498,"end":401.895,"sentiment":"neutral","sentiment_score":0.05484098941087723},{"text":"So every, say, fortnightly.","start":401.895,"end":403.195,"sentiment":"neutral","sentiment_score":0.08104705810546875}],"sentiment":"neutral","sentiment_score":0.03609605615629869,"num_words":17,"start":386.6,"end":403.195},{"sentences":[{"text":"Beautiful.","start":403.41498,"end":403.91498,"sentiment":"neutral","sentiment_score":0.2971470355987549},{"text":"And they're still going in even they haven't sort of stopped.","start":403.975,"end":406.615,"sentiment":"neutral","sentiment_score":0.009140546518293295},{"text":"There's been no transition period where they've stopped or changed in the amount over the last few months?","start":406.615,"end":412.555,"sentiment":"neutral","sentiment_score":-0.017140030550460022},{"text":"Yep.","start":417.69998,"end":418.19998,"sentiment":"neutral","sentiment_score":0.019422493875026703},{"text":"Yep.","start":421.78,"end":422.28,"sentiment":"neutral","sentiment_score":0.007590774446725845}],"sentiment":"neutral","sentiment_score":0.0036308051785454154,"num_words":32,"start":403.41498,"end":422.28},{"sentences":[{"text":"If you could, that'd be great.","start":430.67502,"end":431.795,"sentiment":"positive","sentiment_score":0.5194552640120188},{"text":"We did get a contribution run sorry.","start":431.795,"end":433.875,"sentiment":"neutral","sentiment_score":0.15971776843070984},{"text":"We did get a rundown a a couple of weeks ago or a couple of days ago.","start":433.875,"end":437.075,"sentiment":"neutral","sentiment_score":0.02918247234843233},{"text":"Sorry.","start":437.075,"end":437.315,"sentiment":"neutral","sentiment_score":-0.01457984372973442},{"text":"But it just didn't have the contributions on there, like, the transaction listing.","start":437.315,"end":441.19998,"sentiment":"neutral","sentiment_score":-0.008813436071460064}],"sentiment":"neutral","sentiment_score":0.10458417000799355,"num_words":44,"start":430.67502,"end":441.19998},{"sentences":[{"text":"But if you can send that through, that would be fantastic.","start":441.34,"end":443.75998,"sentiment":"positive","sentiment_score":0.37510702352632175},{"text":"Yeah.","start":444.06,"end":444.56,"sentiment":"neutral","sentiment_score":0.08333581686019897},{"text":"Yeah.","start":466.56998,"end":467.06998,"sentiment":"neutral","sentiment_score":-0.037440404295921326},{"text":"Oh, absolutely.","start":470.33,"end":471.15,"sentiment":"neutral","sentiment_score":0.03650360926985741},{"text":"Not a problem.","start":472.25,"end":472.97,"sentiment":"neutral","sentiment_score":0.13977454602718353}],"sentiment":"neutral","sentiment_score":0.259133529331949,"num_words":18,"start":441.34,"end":472.97},{"sentences":[{"text":"Thank you so much.","start":472.97,"end":474.11,"sentiment":"positive","sentiment_score":0.42783694714307785},{"text":"No problem at all.","start":882.04004,"end":882.92004,"sentiment":"neutral","sentiment_score":0.11065005511045456},{"text":"So sorry.","start":882.92004,"end":883.48004,"sentiment":"neutral","sentiment_score":0.003966677933931349},{"text":"I had you on mute.","start":883.48004,"end":884.2,"sentiment":"neutral","sentiment_score":-0.014223495312035084},{"text":"I do apologize.","start":884.2,"end":884.94,"sentiment":"neutral","sentiment_score":-0.01842684919635455}],"sentiment":"neutral","sentiment_score":0.11308240781848629,"num_words":18,"start":472.97,"end":884.94},{"sentences":[{"text":"Thank you so much.","start":885.08,"end":886.22003,"sentiment":"neutral","sentiment_score":0.23812763020396233},{"text":"Sorry.","start":886.28,"end":886.78,"sentiment":"neutral","sentiment_score":0.06636115163564682},{"text":"That's okay.","start":887.865,"end":890.045,"sentiment":"neutral","sentiment_score":0.1553317978978157},{"text":"No.","start":898.985,"end":899.225,"sentiment":"neutral","sentiment_score":-0.015315521508455276},{"text":"That's okay.","start":899.225,"end":899.96497,"sentiment":"neutral","sentiment_score":0.01910758577287197}],"sentiment":"neutral","sentiment_score":0.13524349182844161,"num_words":10,"start":885.08,"end":899.96497},{"sentences":[{"text":"Other contributions just as you've kind of noted them there, the the $5.06 $7.08 5 gross, and they basically stay the same.","start":900.91,"end":909.09,"sentiment":"neutral","sentiment_score":0.10008757222782481},{"text":"There's no real change to them.","start":909.15,"end":910.93,"sentiment":"neutral","sentiment_score":-0.060943052638322115},{"text":"Yep.","start":917.72504,"end":918.22504,"sentiment":"neutral","sentiment_score":0.0872161015868187},{"text":"Yep.","start":924.445,"end":924.945,"sentiment":"neutral","sentiment_score":0.07602070271968842},{"text":"Okay.","start":933.26,"end":933.5,"sentiment":"neutral","sentiment_score":0.04371502250432968}],"sentiment":"neutral","sentiment_score":0.06591032580622742,"num_words":31,"start":900.91,"end":933.5},{"sentences":[{"text":"Yep.","start":933.5,"end":934.0,"sentiment":"neutral","sentiment_score":0.04873323440551758},{"text":"No.","start":935.18,"end":935.68,"sentiment":"neutral","sentiment_score":-0.04026234894990921},{"text":"That's okay.","start":936.78,"end":937.58,"sentiment":"neutral","sentiment_score":0.1662018895149231},{"text":"Not a problem at all.","start":937.58,"end":938.7,"sentiment":"neutral","sentiment_score":0.27545852959156036},{"text":"All good.","start":938.7,"end":939.405,"sentiment":"positive","sentiment_score":0.4812801033258438}],"sentiment":"neutral","sentiment_score":0.243702501735904,"num_words":11,"start":933.5,"end":939.405},{"sentences":[{"text":"So can I ask, with the TPA issue, do we need to get a new one signed by the client?","start":939.48505,"end":945.265,"sentiment":"neutral","sentiment_score":0.007668616808950901},{"text":"Okay.","start":956.77997,"end":957.27997,"sentiment":"neutral","sentiment_score":-0.016480349004268646},{"text":"Oh, okay.","start":962.3,"end":962.86,"sentiment":"neutral","sentiment_score":0.012213064357638359},{"text":"That's fine.","start":962.86,"end":963.57996,"sentiment":"neutral","sentiment_score":0.019836707040667534},{"text":"Yeah.","start":963.57996,"end":964.07996,"sentiment":"neutral","sentiment_score":0.012397531419992449}],"sentiment":"neutral","sentiment_score":0.00820727159197514,"num_words":26,"start":939.48505,"end":964.07996},{"sentences":[{"text":"Yep.","start":971.35504,"end":971.85504,"sentiment":"neutral","sentiment_score":0.014426922425627708},{"text":"Yep.","start":972.23505,"end":972.73505,"sentiment":"neutral","sentiment_score":0.008241888135671616},{"text":"Okay.","start":980.25,"end":980.57,"sentiment":"neutral","sentiment_score":0.015220073983073236},{"text":"No.","start":980.57,"end":980.81,"sentiment":"neutral","sentiment_score":0.0077600181102752686},{"text":"That's absolutely fine.","start":980.81,"end":981.85,"sentiment":"neutral","sentiment_score":0.1577849661310514}],"sentiment":"neutral","sentiment_score":0.074143400149686,"num_words":7,"start":971.35504,"end":981.85},{"sentences":[{"text":"I appreciate your help.","start":981.85,"end":982.88995,"sentiment":"positive","sentiment_score":0.5644075721502304},{"text":"You've done amazing.","start":982.88995,"end":983.85,"sentiment":"positive","sentiment_score":0.6718842188517252},{"text":"Thank you so much.","start":983.85,"end":984.99,"sentiment":"positive","sentiment_score":0.6009206622838974},{"text":"Can I ask, with the TPA, so they have to be web signed if we did need to get the client to sign a new one?","start":985.05,"end":989.69,"sentiment":"neutral","sentiment_score":0.029656636636131085},{"text":"Are they able to, like, electronically sign these at all?","start":989.69,"end":992.145,"sentiment":"neutral","sentiment_score":-0.013900553062558173}],"sentiment":"neutral","sentiment_score":0.15551133225969177,"num_words":47,"start":981.85,"end":992.145},{"sentences":[{"text":"They can.","start":994.625,"end":995.10504,"sentiment":"neutral","sentiment_score":-0.04717505909502506},{"text":"Okay.","start":995.10504,"end":995.42505,"sentiment":"neutral","sentiment_score":0.1285005509853363},{"text":"Perfect.","start":995.42505,"end":995.745,"sentiment":"neutral","sentiment_score":0.2742248773574829},{"text":"We might just get one sign when we talk to her next time anyway if she's signing some documents for us.","start":995.745,"end":999.745,"sentiment":"neutral","sentiment_score":0.17837388352269218},{"text":"That way, we have it all up to date for you guys.","start":999.745,"end":1001.585,"sentiment":"neutral","sentiment_score":0.24158109600345293}],"sentiment":"neutral","sentiment_score":0.18792432476137136,"num_words":37,"start":994.625,"end":1001.585},{"sentences":[{"text":"But thank you so much.","start":1001.585,"end":1002.865,"sentiment":"positive","sentiment_score":0.4207481622695923},{"text":"I really appreciate that, Chloe.","start":1002.865,"end":1004.48505,"sentiment":"positive","sentiment_score":0.4865672826766968},{"text":"That's everything.","start":1008.3,"end":1009.02,"sentiment":"neutral","sentiment_score":0.174752376973629},{"text":"Thank you.","start":1009.02,"end":1009.5,"sentiment":"neutral","sentiment_score":0.29540811479091644},{"text":"You have an amazing afternoon, and hopefully, your last hour goes nice and quick for you.","start":1009.5,"end":1013.6,"sentiment":"positive","sentiment_score":0.8755244351923466}],"sentiment":"positive","sentiment_score":0.6495096390446027,"num_words":30,"start":1001.585,"end":1013.6},{"sentences":[{"text":"Thank you.","start":1015.66,"end":1016.22003,"sentiment":"positive","sentiment_score":0.7923647165298462},{"text":"See you later.","start":1016.22003,"end":1016.86,"sentiment":"positive","sentiment_score":0.5991480350494385},{"text":"Bye.","start":1016.86,"end":1017.36,"sentiment":"neutral","sentiment_score":0.2797934412956238}],"sentiment":"positive","sentiment_score":0.610327829917272,"num_words":6,"start":1015.66,"end":1017.36}]}}]},{"alternatives":[{"transcript":"Welcome to HESTA Industry Super. If you're a HESTA member, press 1. Third party authority, press 2. Employer, press To help me direct your call, please tell me how I can help you today. To assist you using your keypad, please enter the member number you're calling about. Please hold while we transfer your call to a member of our team. This call may be recorded for training and quality assurance purposes. If you do not wish for this call to be recorded, you may choose to hang up or advise your contact center representative. Your personal information may be collected during this call and will be managed in accordance with Hester's privacy policy, which is available on our website, hester.com.au. You can also ask us to send you a copy of the Hester privacy policy. Hello. Thank you for calling Hester. You're speaking with Chloe. Can I please start with your full name? You're all good. I'm good. Thank you, Dana. How are you? It doesn't feel like it's late enough. You know what I mean? Well, only about an hour and a bit, but yep. Exactly. Happy happy for you, Dana. Yeah. Go for it. Thank you. Just bear with me two moments. And what's the member's date of birth, please? Yeah. You're all good. And what's the member's full residential address, including state and postcode, please? Thank you. And where are you calling from, please? And who's the adviser on file, please? May we have a different adviser listed? Thank you. And who are the beneficiaries on the account? That's all good. That's all good. Can I have the full name, please? And what's the investment option, please? Thank you. So I have been able to verify you today for the account, Dana. So we have the date of birth different on our file. We have it as the 1975. Yes. So I don't know if that's us having it wrong or you guys having it wrong. Alright. No. It's all good. As long as we have it right, that's all that matters because then at least it doesn't have to be changed in sales. No. Not at all. And how long can I have today? So we looks like the member is still getting super guarantee, and each payment is the same for did you want the net or gross amount? Yeah. Of course. So the gross amount is $576 and 85¢, and the net amount is $490.32. It looks like it's twice a month. Yep. Four 100. So last one we had was the May 11, which was the amount I gave you. Prior to that, it was the April 30, which is the amount I gave you. There was one on the April 15, which was for a different amount. Did you want me to send you an account rundown so you can view the contribution history? Mhmm. Okay. Of course. Let me just have a look. Right. Okay. What's going on here? Okay. If it's alright with you, I'm actually just on a quick hold. I just wanna figure out what's going on. So it looks like something's not formatted properly in the system. I'll be back with you in a moment. Okay, Diana? No problem. Thank you so much for holding, Dana. That's all good. Thank you so much for holding. So, basically, I've had a look through and we have formatted the TPA wrong. So I won't be able to generate you a math today, but I'm still happy to go through the contribution history with you over the phone. So the only changes that I can note happened on the April 15 and the March 18, and that went to the same value. So that was $461.48 gross and then $392.26 net. And that's, like, the only real difference I've noticed by going through the contribution history. Everything else looks the exact same. Mhmm. So what I've done is I've made an internal escalation to have it readded to reflect having an adviser because you are a third party on the account. We have a different setting for advisers as such. And since you're not an adviser on the account, we can't generate you an account rundown. So I've asked they three three three digit source. If if they want a new TPA, they might reach out to you guys. They'll reach out to the member. But I've just escalated it, and I've spoken with my coworkers as well. And they said that was the best route was to escalate it, to have it amended for you. And I I do apologize. They cannot electronically sign them. Of course. No problem, Diana. Was there anything else I could help you with today? You too. Take care. Bye.","confidence":0.9980469,"words":[{"word":"welcome","start":0.71999997,"end":1.04,"confidence":1.0,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.1609993577003479},{"word":"to","start":1.04,"end":1.36,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14643999934196472},{"word":"hesta","start":1.36,"end":1.76,"confidence":0.85042316,"punctuated_word":"HESTA","sentiment":"neutral","sentiment_score":0.10608236491680144},{"word":"industry","start":1.76,"end":2.26,"confidence":0.7919922,"punctuated_word":"Industry","sentiment":"neutral","sentiment_score":0.15680138766765594},{"word":"super","start":2.3999999,"end":2.8999999,"confidence":0.98535156,"punctuated_word":"Super.","sentiment":"neutral","sentiment_score":0.18344679474830627},{"word":"if","start":4.16,"end":4.4,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.0916547030210495},{"word":"you're","start":4.4,"end":4.56,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.04632633179426193},{"word":"a","start":4.56,"end":4.72,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05199611186981201},{"word":"hesta","start":4.72,"end":5.04,"confidence":0.9983724,"punctuated_word":"HESTA","sentiment":"neutral","sentiment_score":0.04833084344863891},{"word":"member","start":5.04,"end":5.54,"confidence":0.9970703,"punctuated_word":"member,","sentiment":"neutral","sentiment_score":0.05182226002216339},{"word":"press","start":5.68,"end":6.0,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.02520052157342434},{"word":"1","start":6.0,"end":6.5,"confidence":0.9995117,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.03203795105218887},{"word":"third","start":7.6,"end":7.9199996,"confidence":1.0,"punctuated_word":"Third","sentiment":"neutral","sentiment_score":0.01648174412548542},{"word":"party","start":7.9199996,"end":8.32,"confidence":0.9980469,"punctuated_word":"party","sentiment":"neutral","sentiment_score":0.02205622009932995},{"word":"authority","start":8.32,"end":8.82,"confidence":0.9995117,"punctuated_word":"authority,","sentiment":"neutral","sentiment_score":0.02265099808573723},{"word":"press","start":9.04,"end":9.44,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.015806453302502632},{"word":"2","start":9.44,"end":9.94,"confidence":1.0,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":0.016513627022504807},{"word":"employer","start":11.12,"end":11.62,"confidence":0.9923503,"punctuated_word":"Employer,","sentiment":"neutral","sentiment_score":0.02167201042175293},{"word":"press","start":11.92,"end":12.345,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.018576741218566895},{"word":"to","start":13.625,"end":13.865,"confidence":0.82714844,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.02442217618227005},{"word":"help","start":13.865,"end":14.025001,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.04734421521425247},{"word":"me","start":14.025001,"end":14.265,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05478891730308533},{"word":"direct","start":14.265,"end":14.505,"confidence":1.0,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.04755537956953049},{"word":"your","start":14.505,"end":14.745,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.042191147804260254},{"word":"call","start":14.745,"end":15.225,"confidence":0.99902344,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.05378642678260803},{"word":"please","start":15.225,"end":15.545,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.05436268448829651},{"word":"tell","start":15.545,"end":15.705,"confidence":1.0,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.0707245022058487},{"word":"me","start":15.705,"end":15.865,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07033625990152359},{"word":"how","start":15.865,"end":16.025,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.06735426187515259},{"word":"i","start":16.025,"end":16.185,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07732290029525757},{"word":"can","start":16.185,"end":16.345001,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09698694944381714},{"word":"help","start":16.345001,"end":16.505001,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.09972301125526428},{"word":"you","start":16.505001,"end":16.745,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08046724647283554},{"word":"today","start":16.745,"end":17.245,"confidence":0.9914551,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.04690954461693764},{"word":"to","start":23.545,"end":23.785,"confidence":1.0,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.013795675709843636},{"word":"assist","start":23.785,"end":24.185001,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.015860965475440025},{"word":"you","start":24.185001,"end":24.685001,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01183620933443308},{"word":"using","start":24.744999,"end":24.985,"confidence":0.9223633,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.02022220939397812},{"word":"your","start":24.985,"end":25.225,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01424083672463894},{"word":"keypad","start":25.225,"end":25.725,"confidence":1.0,"punctuated_word":"keypad,","sentiment":"neutral","sentiment_score":0.009624114260077477},{"word":"please","start":25.865,"end":26.185001,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.005757350474596024},{"word":"enter","start":26.185001,"end":26.425,"confidence":1.0,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.007599618285894394},{"word":"the","start":26.425,"end":26.585,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009776479564607143},{"word":"member","start":26.585,"end":26.825,"confidence":0.99316406,"punctuated_word":"member","sentiment":"neutral","sentiment_score":0.005279767327010632},{"word":"number","start":26.825,"end":27.145,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.004136080853641033},{"word":"you're","start":27.145,"end":27.305,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.003914636559784412},{"word":"calling","start":27.305,"end":27.625,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.003353254869580269},{"word":"about","start":27.625,"end":28.125,"confidence":0.9995117,"punctuated_word":"about.","sentiment":"neutral","sentiment_score":0.003014551941305399},{"word":"please","start":34.22,"end":34.62,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.013393006287515163},{"word":"hold","start":34.62,"end":35.12,"confidence":1.0,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.00925319455564022},{"word":"while","start":35.18,"end":35.34,"confidence":0.99316406,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.014723950065672398},{"word":"we","start":35.34,"end":35.579998,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.006145697087049484},{"word":"transfer","start":35.579998,"end":35.98,"confidence":1.0,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":-0.009571947157382963},{"word":"your","start":35.98,"end":36.22,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.017339814454317093},{"word":"call","start":36.22,"end":36.46,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.008823873475193977},{"word":"to","start":36.46,"end":36.62,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.017943914979696274},{"word":"a","start":36.62,"end":36.699997,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.002771627157926559},{"word":"member","start":36.699997,"end":36.94,"confidence":1.0,"punctuated_word":"member","sentiment":"neutral","sentiment_score":-0.0012369677424430847},{"word":"of","start":36.94,"end":37.1,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.00280718132853508},{"word":"our","start":37.1,"end":37.26,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0049311313778162},{"word":"team","start":37.26,"end":37.76,"confidence":1.0,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":-0.004382590763270855},{"word":"this","start":38.14,"end":38.379997,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.013685457408428192},{"word":"call","start":38.379997,"end":38.62,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.009113185107707976},{"word":"may","start":38.62,"end":38.86,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.01895393617451191},{"word":"be","start":38.86,"end":39.02,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.017205050215125084},{"word":"recorded","start":39.02,"end":39.42,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.02935869991779327},{"word":"for","start":39.42,"end":39.579998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.028919503092765808},{"word":"training","start":39.579998,"end":39.98,"confidence":1.0,"punctuated_word":"training","sentiment":"neutral","sentiment_score":-0.009142816066741943},{"word":"and","start":39.98,"end":40.14,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03143151104450226},{"word":"quality","start":40.14,"end":40.54,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":-0.02272030897438526},{"word":"assurance","start":40.54,"end":41.02,"confidence":1.0,"punctuated_word":"assurance","sentiment":"neutral","sentiment_score":-0.014848415739834309},{"word":"purposes","start":41.02,"end":41.52,"confidence":1.0,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":-0.018229087814688683},{"word":"if","start":43.015,"end":43.254997,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.026691969484090805},{"word":"you","start":43.254997,"end":43.335,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.027455177158117294},{"word":"do","start":43.335,"end":43.574997,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03476562723517418},{"word":"not","start":43.574997,"end":43.735,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.03904817998409271},{"word":"wish","start":43.735,"end":43.975,"confidence":1.0,"punctuated_word":"wish","sentiment":"neutral","sentiment_score":-0.040437329560518265},{"word":"for","start":43.975,"end":44.135,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0530964620411396},{"word":"this","start":44.135,"end":44.295,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.05076934397220611},{"word":"call","start":44.295,"end":44.535,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.04756688699126243},{"word":"to","start":44.535,"end":44.614998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07593800872564316},{"word":"be","start":44.614998,"end":44.855,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06926166266202927},{"word":"recorded","start":44.855,"end":45.355,"confidence":0.9995117,"punctuated_word":"recorded,","sentiment":"neutral","sentiment_score":-0.060594458132982254},{"word":"you","start":45.495,"end":45.735,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05175177752971649},{"word":"may","start":45.735,"end":45.894997,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.0630422979593277},{"word":"choose","start":45.894997,"end":46.135,"confidence":1.0,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":-0.058830831199884415},{"word":"to","start":46.135,"end":46.215,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05732517689466477},{"word":"hang","start":46.215,"end":46.454998,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.0474618598818779},{"word":"up","start":46.454998,"end":46.774998,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.060971591621637344},{"word":"or","start":46.774998,"end":47.015,"confidence":0.96972656,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.05804881080985069},{"word":"advise","start":47.015,"end":47.335,"confidence":0.9980469,"punctuated_word":"advise","sentiment":"neutral","sentiment_score":-0.05585838109254837},{"word":"your","start":47.335,"end":47.574997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05074162036180496},{"word":"contact","start":47.574997,"end":47.975,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.040569644421339035},{"word":"center","start":47.975,"end":48.295,"confidence":1.0,"punctuated_word":"center","sentiment":"neutral","sentiment_score":-0.04129595682024956},{"word":"representative","start":48.295,"end":48.795,"confidence":1.0,"punctuated_word":"representative.","sentiment":"neutral","sentiment_score":-0.03770958632230759},{"word":"your","start":50.454998,"end":50.774998,"confidence":0.9980469,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.022505249828100204},{"word":"personal","start":50.774998,"end":51.175,"confidence":1.0,"punctuated_word":"personal","sentiment":"neutral","sentiment_score":-0.016679540276527405},{"word":"information","start":51.175,"end":51.675,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.021037202328443527},{"word":"may","start":51.735,"end":51.894997,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.02469067275524139},{"word":"be","start":51.894997,"end":52.055,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.021424753591418263},{"word":"collected","start":52.055,"end":52.454998,"confidence":1.0,"punctuated_word":"collected","sentiment":"neutral","sentiment_score":-0.02927771769464016},{"word":"during","start":52.454998,"end":52.774998,"confidence":1.0,"punctuated_word":"during","sentiment":"neutral","sentiment_score":-0.04029594361782074},{"word":"this","start":52.774998,"end":53.015,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.02344941906630993},{"word":"call","start":53.015,"end":53.335,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.017128797248005867},{"word":"and","start":53.335,"end":53.495,"confidence":0.98535156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.029257161542773247},{"word":"will","start":53.495,"end":53.655,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.012454215437173843},{"word":"be","start":53.655,"end":53.815,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.01161225326359272},{"word":"managed","start":53.815,"end":54.214996,"confidence":0.9980469,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":-0.01425095647573471},{"word":"in","start":54.214996,"end":54.375,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.007945211604237556},{"word":"accordance","start":54.375,"end":54.855,"confidence":0.9951172,"punctuated_word":"accordance","sentiment":"neutral","sentiment_score":0.003255000337958336},{"word":"with","start":54.855,"end":55.015,"confidence":0.98095703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.005313951522111893},{"word":"hester's","start":55.015,"end":55.495,"confidence":0.8730469,"punctuated_word":"Hester's","sentiment":"neutral","sentiment_score":0.003261707723140717},{"word":"privacy","start":55.495,"end":55.83,"confidence":0.87841797,"punctuated_word":"privacy","sentiment":"neutral","sentiment_score":0.001294352114200592},{"word":"policy","start":56.15,"end":56.63,"confidence":0.9748535,"punctuated_word":"policy,","sentiment":"neutral","sentiment_score":0.001632852479815483},{"word":"which","start":56.63,"end":56.870003,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.014216003939509392},{"word":"is","start":56.870003,"end":57.030003,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.00892498530447483},{"word":"available","start":57.030003,"end":57.43,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.007413348183035851},{"word":"on","start":57.43,"end":57.59,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.00583198107779026},{"word":"our","start":57.59,"end":57.75,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.016689466312527657},{"word":"website","start":57.75,"end":58.25,"confidence":0.88183594,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":0.01256122998893261},{"word":"hester.com.au","start":58.47,"end":60.25,"confidence":0.9755046,"punctuated_word":"hester.com.au.","sentiment":"neutral","sentiment_score":0.009310651570558548},{"word":"you","start":61.59,"end":61.75,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.0005381740629673004},{"word":"can","start":61.75,"end":61.99,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.003392258659005165},{"word":"also","start":61.99,"end":62.31,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.005473904311656952},{"word":"ask","start":62.31,"end":62.550003,"confidence":0.9980469,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.0007546152919530869},{"word":"us","start":62.550003,"end":62.710003,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.0009752120822668076},{"word":"to","start":62.710003,"end":62.870003,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0027588754892349243},{"word":"send","start":62.870003,"end":63.030003,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.0019660145044326782},{"word":"you","start":63.030003,"end":63.190002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0007299967110157013},{"word":"a","start":63.190002,"end":63.350002,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0003659240901470184},{"word":"copy","start":63.350002,"end":63.670002,"confidence":1.0,"punctuated_word":"copy","sentiment":"neutral","sentiment_score":0.0025169625878334045},{"word":"of","start":63.670002,"end":63.75,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.004305852577090263},{"word":"the","start":63.75,"end":63.910004,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0034181345254182816},{"word":"hester","start":63.910004,"end":64.23,"confidence":0.9995117,"punctuated_word":"Hester","sentiment":"neutral","sentiment_score":0.003677788190543651},{"word":"privacy","start":64.23,"end":64.71,"confidence":0.9980469,"punctuated_word":"privacy","sentiment":"neutral","sentiment_score":0.0015279725193977356},{"word":"policy","start":64.71,"end":65.21,"confidence":0.99902344,"punctuated_word":"policy.","sentiment":"neutral","sentiment_score":0.0048677194863557816},{"word":"hello","start":111.72,"end":112.04,"confidence":0.9970703,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.05962225049734115},{"word":"thank","start":112.04,"end":112.28,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.26983121037483215},{"word":"you","start":112.28,"end":112.44,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1578347235918045},{"word":"for","start":112.44,"end":112.52,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.24565081298351288},{"word":"calling","start":112.52,"end":112.84,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.15630310773849487},{"word":"hester","start":112.84,"end":113.16,"confidence":0.86083984,"punctuated_word":"Hester.","sentiment":"neutral","sentiment_score":0.24237750470638275},{"word":"you're","start":113.16,"end":113.4,"confidence":0.9975586,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.12416572868824004},{"word":"speaking","start":113.4,"end":113.72,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.09152883291244508},{"word":"with","start":113.72,"end":113.88,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.10986336320638657},{"word":"chloe","start":113.88,"end":114.28,"confidence":0.99902344,"punctuated_word":"Chloe.","sentiment":"neutral","sentiment_score":0.1286407709121704},{"word":"can","start":114.28,"end":114.44,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.0873618945479393},{"word":"i","start":114.44,"end":114.52,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07998774945735931},{"word":"please","start":114.52,"end":114.76,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.060890235006809235},{"word":"start","start":114.76,"end":115.0,"confidence":1.0,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.08656129240989685},{"word":"with","start":115.0,"end":115.08,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08978776633739471},{"word":"your","start":115.08,"end":115.24,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07096714526414871},{"word":"full","start":115.24,"end":115.48,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.08771072328090668},{"word":"name","start":115.48,"end":115.98,"confidence":0.9995117,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.06798847764730453},{"word":"you're","start":121.0,"end":121.32,"confidence":0.7980957,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.2799563407897949},{"word":"all","start":121.32,"end":121.479996,"confidence":0.9980469,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.3600301742553711},{"word":"good","start":121.479996,"end":121.64,"confidence":0.99902344,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.40717172622680664},{"word":"i'm","start":121.64,"end":121.8,"confidence":1.0,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4988546371459961},{"word":"good","start":121.8,"end":121.96,"confidence":0.9980469,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.42726993560791016},{"word":"thank","start":121.96,"end":122.12,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4870081841945648},{"word":"you","start":122.12,"end":122.36,"confidence":0.9980469,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.4290314316749573},{"word":"dana","start":122.36,"end":122.68,"confidence":0.9926758,"punctuated_word":"Dana.","sentiment":"positive","sentiment_score":0.3823623061180115},{"word":"how","start":122.68,"end":122.84,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.28081589937210083},{"word":"are","start":122.84,"end":123.0,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2236599326133728},{"word":"you","start":123.0,"end":123.5,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2283305525779724},{"word":"it","start":127.385,"end":127.545,"confidence":0.8432617,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.03265361487865448},{"word":"doesn't","start":127.545,"end":127.785,"confidence":0.9941406,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.0688336044549942},{"word":"feel","start":127.785,"end":127.945,"confidence":0.9760742,"punctuated_word":"feel","sentiment":"neutral","sentiment_score":-0.11148612946271896},{"word":"like","start":127.945,"end":128.105,"confidence":0.9741211,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.11185206472873688},{"word":"it's","start":128.105,"end":128.265,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.08974751085042953},{"word":"late","start":128.265,"end":128.505,"confidence":0.99902344,"punctuated_word":"late","sentiment":"neutral","sentiment_score":-0.08637319505214691},{"word":"enough","start":128.505,"end":128.745,"confidence":0.9807129,"punctuated_word":"enough.","sentiment":"neutral","sentiment_score":-0.0872487872838974},{"word":"you","start":128.745,"end":128.825,"confidence":0.97314453,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.029926326125860218},{"word":"know","start":128.825,"end":128.985,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.029207075014710423},{"word":"what","start":128.985,"end":129.065,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.03302311524748802},{"word":"i","start":129.065,"end":129.145,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.030306365340948105},{"word":"mean","start":129.145,"end":129.645,"confidence":1.0,"punctuated_word":"mean?","sentiment":"neutral","sentiment_score":-0.011475129052996635},{"word":"well","start":134.585,"end":134.745,"confidence":0.6921387,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.051411598920822144},{"word":"only","start":134.745,"end":135.065,"confidence":0.7416992,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.01039254292845726},{"word":"about","start":135.065,"end":135.30501,"confidence":0.9980469,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.0318814180791378},{"word":"an","start":135.30501,"end":135.385,"confidence":0.9970703,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.03794156014919281},{"word":"hour","start":135.385,"end":135.545,"confidence":1.0,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":0.03387726470828056},{"word":"and","start":135.545,"end":135.705,"confidence":0.96777344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.009481050074100494},{"word":"a","start":135.705,"end":135.785,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.000122852623462677},{"word":"bit","start":135.785,"end":136.025,"confidence":0.80737305,"punctuated_word":"bit,","sentiment":"neutral","sentiment_score":-0.0011407528072595596},{"word":"but","start":136.025,"end":136.265,"confidence":0.9902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.01272156462073326},{"word":"yep","start":136.4875,"end":136.71,"confidence":0.89420575,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.02823749743402004},{"word":"exactly","start":141.43001,"end":141.93001,"confidence":0.9975586,"punctuated_word":"Exactly.","sentiment":"positive","sentiment_score":0.4369158148765564},{"word":"happy","start":142.07,"end":142.31001,"confidence":0.7446289,"punctuated_word":"Happy","sentiment":"positive","sentiment_score":0.6275006532669067},{"word":"happy","start":142.31001,"end":142.63,"confidence":0.5229492,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.5699487328529358},{"word":"for","start":142.63,"end":142.79001,"confidence":0.36938477,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5848124623298645},{"word":"you","start":142.79001,"end":142.95001,"confidence":0.9875488,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.5137411952018738},{"word":"dana","start":142.95001,"end":143.45001,"confidence":0.9501953,"punctuated_word":"Dana.","sentiment":"neutral","sentiment_score":0.28882360458374023},{"word":"yeah","start":152.55,"end":152.685,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0974973738193512},{"word":"go","start":152.765,"end":153.005,"confidence":0.99902344,"punctuated_word":"Go","sentiment":"neutral","sentiment_score":0.15414705872535706},{"word":"for","start":153.005,"end":153.165,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.12880302965641022},{"word":"it","start":153.165,"end":153.665,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.1040470451116562},{"word":"thank","start":160.125,"end":160.44499,"confidence":0.88427734,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.31213507056236267},{"word":"you","start":160.44499,"end":160.94499,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.11832522600889206},{"word":"just","start":161.08499,"end":161.245,"confidence":0.9550781,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.014260593801736832},{"word":"bear","start":161.245,"end":161.485,"confidence":0.99902344,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":0.0020093657076358795},{"word":"with","start":161.485,"end":161.645,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0013550668954849243},{"word":"me","start":161.645,"end":161.885,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.023992661386728287},{"word":"two","start":161.885,"end":162.205,"confidence":0.9838867,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.013371970504522324},{"word":"moments","start":162.205,"end":162.705,"confidence":0.9855957,"punctuated_word":"moments.","sentiment":"neutral","sentiment_score":0.03139659762382507},{"word":"and","start":169.68999,"end":169.93,"confidence":0.8613281,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0018726140260696411},{"word":"what's","start":169.93,"end":170.32999,"confidence":0.99609375,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.0021894616074860096},{"word":"the","start":170.32999,"end":170.40999,"confidence":0.9111328,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07743927091360092},{"word":"member's","start":170.40999,"end":170.73,"confidence":0.970459,"punctuated_word":"member's","sentiment":"neutral","sentiment_score":-0.08886905759572983},{"word":"date","start":170.73,"end":170.96999,"confidence":0.9970703,"punctuated_word":"date","sentiment":"neutral","sentiment_score":-0.0732995867729187},{"word":"of","start":170.96999,"end":171.04999,"confidence":0.98291016,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.027718577533960342},{"word":"birth","start":171.04999,"end":171.29,"confidence":0.9970703,"punctuated_word":"birth,","sentiment":"neutral","sentiment_score":-0.042052775621414185},{"word":"please","start":171.29,"end":171.79,"confidence":0.99853516,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.06424899399280548},{"word":"yeah","start":172.25,"end":172.75,"confidence":0.7438965,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.026204213500022888},{"word":"you're","start":177.45,"end":177.76999,"confidence":0.9914551,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.04471617937088013},{"word":"all","start":177.76999,"end":177.93,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.20183821022510529},{"word":"good","start":177.93,"end":178.305,"confidence":0.99853516,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.22665664553642273},{"word":"and","start":185.98499,"end":186.305,"confidence":0.9863281,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04466202110052109},{"word":"what's","start":186.305,"end":186.545,"confidence":0.99902344,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.057271070778369904},{"word":"the","start":186.545,"end":186.70499,"confidence":0.9580078,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06060948222875595},{"word":"member's","start":186.70499,"end":187.025,"confidence":0.9770508,"punctuated_word":"member's","sentiment":"neutral","sentiment_score":0.06718230247497559},{"word":"full","start":187.025,"end":187.185,"confidence":0.9970703,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.07602879405021667},{"word":"residential","start":187.185,"end":187.685,"confidence":1.0,"punctuated_word":"residential","sentiment":"neutral","sentiment_score":0.07235834747552872},{"word":"address","start":187.825,"end":188.22499,"confidence":0.7558594,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.06066098064184189},{"word":"including","start":188.22499,"end":188.70499,"confidence":1.0,"punctuated_word":"including","sentiment":"neutral","sentiment_score":0.07301559299230576},{"word":"state","start":188.70499,"end":188.94499,"confidence":0.98828125,"punctuated_word":"state","sentiment":"neutral","sentiment_score":0.08242371678352356},{"word":"and","start":188.94499,"end":189.105,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.048404790461063385},{"word":"postcode","start":189.105,"end":189.605,"confidence":0.97281903,"punctuated_word":"postcode,","sentiment":"neutral","sentiment_score":0.04884827136993408},{"word":"please","start":189.665,"end":190.165,"confidence":0.99853516,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.04314547032117843},{"word":"thank","start":197.98,"end":198.22,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4302375316619873},{"word":"you","start":198.22,"end":198.54,"confidence":0.9970703,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3480525612831116},{"word":"and","start":198.54,"end":198.78,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.09574387967586516},{"word":"where","start":198.78,"end":198.9,"confidence":1.0,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.06517641991376877},{"word":"are","start":198.9,"end":199.01999,"confidence":0.9951172,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.08528049290180206},{"word":"you","start":199.01999,"end":199.18,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1063358336687088},{"word":"calling","start":199.18,"end":199.5,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.14226238429546356},{"word":"from","start":199.5,"end":199.81999,"confidence":0.99853516,"punctuated_word":"from,","sentiment":"neutral","sentiment_score":0.07148684561252594},{"word":"please","start":199.81999,"end":200.31999,"confidence":1.0,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.07223594933748245},{"word":"and","start":206.265,"end":206.505,"confidence":0.81933594,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.016361039131879807},{"word":"who's","start":206.505,"end":206.55833,"confidence":0.99560547,"punctuated_word":"who's","sentiment":"neutral","sentiment_score":0.0184381864964962},{"word":"the","start":206.55833,"end":206.61166,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02085910551249981},{"word":"adviser","start":206.61166,"end":206.665,"confidence":0.89453125,"punctuated_word":"adviser","sentiment":"neutral","sentiment_score":0.02178204618394375},{"word":"on","start":206.665,"end":207.165,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.01763666607439518},{"word":"file","start":207.465,"end":207.785,"confidence":0.9980469,"punctuated_word":"file,","sentiment":"neutral","sentiment_score":0.03177082538604736},{"word":"please","start":207.785,"end":208.285,"confidence":0.99853516,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.024567855522036552},{"word":"may","start":220.92,"end":221.07999,"confidence":0.9243164,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.008396727964282036},{"word":"we","start":221.07999,"end":221.15999,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.00786065123975277},{"word":"have","start":221.15999,"end":221.4,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0008440315723419189},{"word":"a","start":221.4,"end":221.56,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0016465112566947937},{"word":"different","start":221.56,"end":221.87999,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":0.0024276524782180786},{"word":"adviser","start":221.87999,"end":222.35999,"confidence":0.8510742,"punctuated_word":"adviser","sentiment":"neutral","sentiment_score":-0.007345892488956451},{"word":"listed","start":222.35999,"end":222.85999,"confidence":0.9975586,"punctuated_word":"listed?","sentiment":"neutral","sentiment_score":0.01423661783337593},{"word":"thank","start":226.59999,"end":226.84,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.19933004677295685},{"word":"you","start":226.84,"end":227.34,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1416184902191162},{"word":"and","start":228.04,"end":228.51999,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04836593568325043},{"word":"who","start":228.51999,"end":228.68,"confidence":0.99902344,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.03654813766479492},{"word":"are","start":228.68,"end":228.84,"confidence":0.9560547,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.03380779176950455},{"word":"the","start":228.84,"end":229.0,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.053999751806259155},{"word":"beneficiaries","start":229.0,"end":229.5,"confidence":0.99609375,"punctuated_word":"beneficiaries","sentiment":"neutral","sentiment_score":0.08048166334629059},{"word":"on","start":229.64,"end":229.79999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.026989983394742012},{"word":"the","start":229.79999,"end":229.95999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03795138001441955},{"word":"account","start":229.95999,"end":230.45999,"confidence":0.9995117,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":0.04680066928267479},{"word":"that's","start":240.855,"end":241.175,"confidence":0.79589844,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.21210286021232605},{"word":"all","start":241.175,"end":241.335,"confidence":0.9921875,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.32944488525390625},{"word":"good","start":241.335,"end":241.835,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.1706717163324356},{"word":"that's","start":258.62,"end":258.86002,"confidence":0.9921875,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.13326287269592285},{"word":"all","start":258.86002,"end":259.1,"confidence":0.9951172,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.32299017906188965},{"word":"good","start":259.1,"end":259.6,"confidence":0.99902344,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.223827064037323},{"word":"can","start":276.385,"end":276.545,"confidence":0.74902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.053738437592983246},{"word":"i","start":276.545,"end":276.70502,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.046371325850486755},{"word":"have","start":276.70502,"end":276.86502,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.054246291518211365},{"word":"the","start":276.86502,"end":277.025,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05910295248031616},{"word":"full","start":277.025,"end":277.265,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.08445751667022705},{"word":"name","start":277.265,"end":277.58502,"confidence":0.9980469,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.04757356643676758},{"word":"please","start":277.58502,"end":278.01,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.04214564710855484},{"word":"and","start":284.25,"end":284.49002,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03553431108593941},{"word":"what's","start":284.49002,"end":284.73,"confidence":0.99902344,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.032367363572120667},{"word":"the","start":284.73,"end":284.89,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03882099688053131},{"word":"investment","start":284.89,"end":285.37,"confidence":1.0,"punctuated_word":"investment","sentiment":"neutral","sentiment_score":0.04051988571882248},{"word":"option","start":285.37,"end":285.77002,"confidence":0.9975586,"punctuated_word":"option,","sentiment":"neutral","sentiment_score":0.024195052683353424},{"word":"please","start":285.77002,"end":286.27002,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.03365909308195114},{"word":"thank","start":291.69,"end":291.93002,"confidence":0.9873047,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5376576781272888},{"word":"you","start":291.93002,"end":292.17,"confidence":0.98950195,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4380360245704651},{"word":"so","start":292.17,"end":292.33002,"confidence":0.9863281,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.24776217341423035},{"word":"i","start":292.33002,"end":292.41,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2891966700553894},{"word":"have","start":292.41,"end":292.57,"confidence":0.9892578,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.30704885721206665},{"word":"been","start":292.57,"end":292.73,"confidence":0.9790039,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.327901691198349},{"word":"able","start":292.73,"end":293.025,"confidence":0.97998047,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.3155933618545532},{"word":"to","start":293.10498,"end":293.26498,"confidence":0.9707031,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.27973484992980957},{"word":"verify","start":293.26498,"end":293.505,"confidence":1.0,"punctuated_word":"verify","sentiment":"neutral","sentiment_score":0.2820647954940796},{"word":"you","start":293.505,"end":293.745,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.32586008310317993},{"word":"today","start":293.745,"end":294.065,"confidence":0.9970703,"punctuated_word":"today","sentiment":"positive","sentiment_score":0.35621029138565063},{"word":"for","start":294.065,"end":294.225,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.3055828809738159},{"word":"the","start":294.225,"end":294.38498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2891826927661896},{"word":"account","start":294.38498,"end":294.785,"confidence":0.9946289,"punctuated_word":"account,","sentiment":"positive","sentiment_score":0.33567869663238525},{"word":"dana","start":294.785,"end":295.285,"confidence":0.9951172,"punctuated_word":"Dana.","sentiment":"neutral","sentiment_score":0.29325759410858154},{"word":"so","start":295.985,"end":296.225,"confidence":0.7763672,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.13314777612686157},{"word":"we","start":296.225,"end":296.38498,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.10516136884689332},{"word":"have","start":296.38498,"end":296.54498,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.10183750092983246},{"word":"the","start":296.54498,"end":296.705,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07717736065387726},{"word":"date","start":296.705,"end":296.865,"confidence":1.0,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.06986936181783676},{"word":"of","start":296.865,"end":297.025,"confidence":0.9902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0741015076637268},{"word":"birth","start":297.025,"end":297.425,"confidence":1.0,"punctuated_word":"birth","sentiment":"neutral","sentiment_score":0.06610095500946045},{"word":"different","start":297.425,"end":297.82498,"confidence":0.9951172,"punctuated_word":"different","sentiment":"neutral","sentiment_score":0.07415120303630829},{"word":"on","start":297.82498,"end":297.985,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09835363924503326},{"word":"our","start":297.985,"end":298.225,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.16038309037685394},{"word":"file","start":298.225,"end":298.465,"confidence":0.9975586,"punctuated_word":"file.","sentiment":"neutral","sentiment_score":0.14378058910369873},{"word":"we","start":298.465,"end":298.625,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.06903444230556488},{"word":"have","start":298.625,"end":298.865,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06629988551139832},{"word":"it","start":298.865,"end":299.025,"confidence":0.9316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0920737236738205},{"word":"as","start":299.025,"end":299.10498,"confidence":0.9716797,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.07113485038280487},{"word":"the","start":299.10498,"end":299.26498,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07924534380435944},{"word":"1975","start":299.26498,"end":302.085,"confidence":0.984375,"punctuated_word":"1975.","sentiment":"neutral","sentiment_score":0.10345625877380372},{"word":"yes","start":306.065,"end":306.565,"confidence":0.920166,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.033395010977983475},{"word":"so","start":306.87,"end":307.37,"confidence":0.66503906,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.019207527860999107},{"word":"i","start":308.79,"end":308.94998,"confidence":0.9921875,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3572012782096863},{"word":"don't","start":308.94998,"end":309.19,"confidence":0.99316406,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2433217167854309},{"word":"know","start":309.19,"end":309.27,"confidence":0.9902344,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.3869251906871796},{"word":"if","start":309.27,"end":309.35,"confidence":0.9941406,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.35814958810806274},{"word":"that's","start":309.35,"end":309.59,"confidence":0.9719238,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.3514336347579956},{"word":"us","start":309.59,"end":309.83,"confidence":0.97998047,"punctuated_word":"us","sentiment":"negative","sentiment_score":-0.3818805515766144},{"word":"having","start":309.83,"end":310.07,"confidence":0.9980469,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.32331207394599915},{"word":"it","start":310.07,"end":310.15,"confidence":1.0,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.4586820006370544},{"word":"wrong","start":310.15,"end":310.31,"confidence":1.0,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.3628634512424469},{"word":"or","start":310.31,"end":310.47,"confidence":0.89746094,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.3027368485927582},{"word":"you","start":310.47,"end":310.63,"confidence":0.99609375,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4071241021156311},{"word":"guys","start":310.63,"end":310.87,"confidence":0.9980469,"punctuated_word":"guys","sentiment":"negative","sentiment_score":-0.4123806059360504},{"word":"having","start":310.87,"end":311.11,"confidence":0.9902344,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.32275351881980896},{"word":"it","start":311.11,"end":311.35,"confidence":1.0,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.41824617981910706},{"word":"wrong","start":311.35,"end":311.85,"confidence":0.98583984,"punctuated_word":"wrong.","sentiment":"neutral","sentiment_score":-0.3309435546398163},{"word":"alright","start":341.61002,"end":342.11002,"confidence":0.8466797,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0982876867055893},{"word":"no","start":342.25,"end":342.49,"confidence":0.7507324,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.16874974966049194},{"word":"it's","start":342.49,"end":342.65,"confidence":0.9555664,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.3037266731262207},{"word":"all","start":342.65,"end":342.81,"confidence":0.98291016,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.35123056173324585},{"word":"good","start":342.81,"end":342.97,"confidence":0.76953125,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.2899479866027832},{"word":"as","start":342.97,"end":343.05,"confidence":1.0,"punctuated_word":"As","sentiment":"neutral","sentiment_score":0.23359498381614685},{"word":"long","start":343.05,"end":343.21,"confidence":0.99902344,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.24851617217063904},{"word":"as","start":343.21,"end":343.37,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.2470761239528656},{"word":"we","start":343.37,"end":343.53,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2723916172981262},{"word":"have","start":343.53,"end":343.69,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2725570499897003},{"word":"it","start":343.69,"end":343.77,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.22138893604278564},{"word":"right","start":343.77,"end":344.01,"confidence":0.9560547,"punctuated_word":"right,","sentiment":"neutral","sentiment_score":0.194219708442688},{"word":"that's","start":344.01,"end":344.25,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.2100551724433899},{"word":"all","start":344.25,"end":344.41,"confidence":0.9980469,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.12380008399486542},{"word":"that","start":344.41,"end":344.57,"confidence":0.9472656,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.15021194517612457},{"word":"matters","start":344.57,"end":344.89,"confidence":1.0,"punctuated_word":"matters","sentiment":"neutral","sentiment_score":0.10379290580749512},{"word":"because","start":344.89,"end":345.21,"confidence":0.6508789,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.07775627076625824},{"word":"then","start":345.21,"end":345.37,"confidence":0.99609375,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.08169306814670563},{"word":"at","start":345.37,"end":345.53,"confidence":0.8105469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.05079609155654907},{"word":"least","start":345.53,"end":345.77,"confidence":1.0,"punctuated_word":"least","sentiment":"neutral","sentiment_score":0.0856255516409874},{"word":"it","start":345.77,"end":345.85,"confidence":0.5761719,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07692590355873108},{"word":"doesn't","start":345.85,"end":346.09,"confidence":0.9970703,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":0.09793363511562347},{"word":"have","start":346.09,"end":346.25,"confidence":0.9892578,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0633174479007721},{"word":"to","start":346.25,"end":346.41,"confidence":0.97998047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015456318855285645},{"word":"be","start":346.41,"end":346.57,"confidence":0.5390625,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.011089153587818146},{"word":"changed","start":346.57,"end":346.97,"confidence":0.69091797,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":-0.07665841281414032},{"word":"in","start":346.97,"end":347.29,"confidence":0.35351562,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0747266486287117},{"word":"sales","start":347.29,"end":347.79,"confidence":0.7722168,"punctuated_word":"sales.","sentiment":"neutral","sentiment_score":0.022310949862003326},{"word":"no","start":351.63498,"end":351.79498,"confidence":0.98168945,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.05271053314208984},{"word":"not","start":351.79498,"end":352.03497,"confidence":0.9980469,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.060142882168293},{"word":"at","start":352.03497,"end":352.19498,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.027088750153779984},{"word":"all","start":352.19498,"end":352.69498,"confidence":0.99853516,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.000626320019364357},{"word":"and","start":352.995,"end":353.31497,"confidence":0.9921875,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.006264016032218933},{"word":"how","start":353.31497,"end":353.555,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.008541427552700043},{"word":"long","start":353.555,"end":353.79498,"confidence":0.49145508,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.014954016543924809},{"word":"can","start":353.79498,"end":353.955,"confidence":0.9291992,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.01421034336090088},{"word":"i","start":353.955,"end":354.03497,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.018964560702443123},{"word":"have","start":354.03497,"end":354.19498,"confidence":0.74658203,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.018182288855314255},{"word":"today","start":354.19498,"end":354.69498,"confidence":0.967041,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.0208734143525362},{"word":"so","start":373.36002,"end":373.52002,"confidence":0.7675781,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0751151442527771},{"word":"we","start":373.52002,"end":373.68,"confidence":0.9404297,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08293653279542923},{"word":"looks","start":373.84,"end":374.0,"confidence":0.88183594,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":0.08233515173196793},{"word":"like","start":374.0,"end":374.16,"confidence":0.99609375,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.10591436177492142},{"word":"the","start":374.16,"end":374.32,"confidence":0.6542969,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11993184685707092},{"word":"member","start":374.32,"end":374.56,"confidence":0.9838867,"punctuated_word":"member","sentiment":"neutral","sentiment_score":0.11723259836435318},{"word":"is","start":374.56,"end":374.80002,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.13089025020599365},{"word":"still","start":374.80002,"end":374.88,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.13524284958839417},{"word":"getting","start":374.88,"end":375.2,"confidence":0.99902344,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.12393303215503693},{"word":"super","start":375.2,"end":375.52002,"confidence":0.9472656,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.14955618977546692},{"word":"guarantee","start":375.52002,"end":376.02002,"confidence":0.81469727,"punctuated_word":"guarantee,","sentiment":"neutral","sentiment_score":0.1339719593524933},{"word":"and","start":376.24,"end":376.56,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09257510304450987},{"word":"each","start":376.56,"end":376.80002,"confidence":1.0,"punctuated_word":"each","sentiment":"neutral","sentiment_score":0.08295318484306335},{"word":"payment","start":376.80002,"end":377.2,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.08799441158771515},{"word":"is","start":377.2,"end":377.36002,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.060580648481845856},{"word":"the","start":377.36002,"end":377.52002,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06856442987918854},{"word":"same","start":377.52002,"end":378.0,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.0672849491238594},{"word":"for","start":378.0,"end":378.24,"confidence":0.99316406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.047933898866176605},{"word":"did","start":378.78497,"end":378.865,"confidence":0.9707031,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.019105594605207443},{"word":"you","start":378.865,"end":379.025,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.027752850204706192},{"word":"want","start":379.025,"end":379.10498,"confidence":0.9980469,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.027838271111249924},{"word":"the","start":379.10498,"end":379.185,"confidence":0.94140625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02408994361758232},{"word":"net","start":379.185,"end":379.50497,"confidence":0.99609375,"punctuated_word":"net","sentiment":"neutral","sentiment_score":0.03843769431114197},{"word":"or","start":379.50497,"end":379.66498,"confidence":0.99121094,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.014439772814512253},{"word":"gross","start":379.66498,"end":379.985,"confidence":0.9951172,"punctuated_word":"gross","sentiment":"neutral","sentiment_score":0.02450435608625412},{"word":"amount","start":379.985,"end":380.485,"confidence":0.99902344,"punctuated_word":"amount?","sentiment":"neutral","sentiment_score":0.030376123264431953},{"word":"yeah","start":383.10498,"end":383.345,"confidence":0.93969727,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05539874732494354},{"word":"of","start":383.345,"end":383.50497,"confidence":0.9921875,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.05039546266198158},{"word":"course","start":383.50497,"end":383.66498,"confidence":0.9995117,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":0.055419355630874634},{"word":"so","start":383.66498,"end":383.82498,"confidence":0.99121094,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.044849734753370285},{"word":"the","start":383.82498,"end":383.985,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04205523431301117},{"word":"gross","start":383.985,"end":384.305,"confidence":0.9980469,"punctuated_word":"gross","sentiment":"neutral","sentiment_score":0.044173553586006165},{"word":"amount","start":384.305,"end":384.54498,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":0.042685579508543015},{"word":"is","start":384.54498,"end":384.78497,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04001840949058533},{"word":"$576","start":384.78497,"end":386.625,"confidence":0.99736327,"punctuated_word":"$576","sentiment":"neutral","sentiment_score":0.04380896314978599},{"word":"and","start":386.625,"end":386.78497,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03254637122154236},{"word":"85¢","start":386.78497,"end":387.84497,"confidence":0.95861816,"punctuated_word":"85¢,"},{"word":"and","start":389.425,"end":389.66498,"confidence":0.9902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.039455488324165344},{"word":"the","start":389.66498,"end":389.905,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03610244393348694},{"word":"net","start":389.905,"end":390.145,"confidence":0.9921875,"punctuated_word":"net","sentiment":"neutral","sentiment_score":0.039210714399814606},{"word":"amount","start":390.145,"end":390.54498,"confidence":0.99902344,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":0.0448022298514843},{"word":"is","start":390.54498,"end":390.94498,"confidence":0.9892578,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04324126988649368},{"word":"$490.32","start":390.94498,"end":393.27,"confidence":0.9697998,"punctuated_word":"$490.32.","sentiment":"neutral","sentiment_score":0.028727088123559952},{"word":"it","start":398.87,"end":399.11,"confidence":0.85253906,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.023158201947808266},{"word":"looks","start":399.11,"end":399.43,"confidence":0.99902344,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":0.013760160654783247},{"word":"like","start":399.43,"end":399.59,"confidence":0.9980469,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.011971758678555489},{"word":"it's","start":399.59,"end":399.91,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.008306069299578667},{"word":"twice","start":399.91,"end":400.22998,"confidence":1.0,"punctuated_word":"twice","sentiment":"neutral","sentiment_score":0.008715806528925896},{"word":"a","start":400.22998,"end":400.47,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.013842633925378324},{"word":"month","start":400.47,"end":400.97,"confidence":0.9995117,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.040655717253685},{"word":"yep","start":403.83,"end":404.15,"confidence":0.7885742,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.13853886723518372},{"word":"four","start":404.15,"end":404.38998,"confidence":0.9194336,"punctuated_word":"Four","sentiment":"neutral","sentiment_score":0.033080313354730606},{"word":"100","start":404.38998,"end":404.88998,"confidence":0.8713379,"punctuated_word":"100.","sentiment":"neutral","sentiment_score":0.023979801684617996},{"word":"so","start":412.995,"end":413.155,"confidence":0.38378906,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.00442861020565033},{"word":"last","start":413.155,"end":413.39502,"confidence":0.54589844,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.0037722215056419377},{"word":"one","start":413.39502,"end":413.635,"confidence":0.8798828,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.01311451569199562},{"word":"we","start":413.635,"end":413.795,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0019160173833370209},{"word":"had","start":413.795,"end":414.11502,"confidence":0.99609375,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.006461994722485542},{"word":"was","start":414.11502,"end":414.435,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.008450901135802269},{"word":"the","start":414.435,"end":414.67502,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02397487871348858},{"word":"may","start":414.67502,"end":415.11502,"confidence":0.9822591,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.023346228525042537},{"word":"11","start":415.11502,"end":415.55502,"confidence":0.9822591,"punctuated_word":"11,","sentiment":"neutral","sentiment_score":0.01821800321340561},{"word":"which","start":415.55502,"end":415.715,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.008586928248405457},{"word":"was","start":415.715,"end":415.95502,"confidence":0.9970703,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.00896504893898964},{"word":"the","start":415.95502,"end":416.035,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02612624689936638},{"word":"amount","start":416.035,"end":416.355,"confidence":0.9951172,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":0.03390715271234512},{"word":"i","start":416.355,"end":416.435,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.008716851472854614},{"word":"gave","start":416.435,"end":416.67502,"confidence":1.0,"punctuated_word":"gave","sentiment":"neutral","sentiment_score":0.041199542582035065},{"word":"you","start":416.67502,"end":417.17502,"confidence":0.98168945,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.014703180640935898},{"word":"prior","start":417.39502,"end":417.715,"confidence":1.0,"punctuated_word":"Prior","sentiment":"neutral","sentiment_score":0.03987285494804382},{"word":"to","start":417.715,"end":417.795,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01777995005249977},{"word":"that","start":417.795,"end":418.035,"confidence":0.9641113,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.01903797686100006},{"word":"it","start":418.035,"end":418.11502,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.01743684709072113},{"word":"was","start":418.11502,"end":418.355,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.01778949238359928},{"word":"the","start":418.355,"end":418.595,"confidence":0.74658203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027497973293066025},{"word":"april","start":418.595,"end":419.155,"confidence":0.9948459,"punctuated_word":"April","sentiment":"neutral","sentiment_score":0.030662652105093},{"word":"30","start":419.155,"end":419.715,"confidence":0.9948459,"punctuated_word":"30,","sentiment":"neutral","sentiment_score":0.029619023203849792},{"word":"which","start":419.715,"end":419.875,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.02140052989125252},{"word":"is","start":419.875,"end":420.035,"confidence":0.99121094,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.013554584234952928},{"word":"the","start":420.035,"end":420.195,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03373343124985695},{"word":"amount","start":420.195,"end":420.515,"confidence":0.99902344,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":0.02708243764936924},{"word":"i","start":420.515,"end":420.67502,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.008313696831464767},{"word":"gave","start":420.67502,"end":420.83502,"confidence":1.0,"punctuated_word":"gave","sentiment":"neutral","sentiment_score":0.0371570810675621},{"word":"you","start":420.83502,"end":421.23,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.010876117274165154},{"word":"there","start":421.31,"end":421.55002,"confidence":0.9921875,"punctuated_word":"There","sentiment":"neutral","sentiment_score":0.0014386530965566635},{"word":"was","start":421.55002,"end":421.71002,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.006747066974639893},{"word":"one","start":421.71002,"end":421.95,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.017718307673931122},{"word":"on","start":421.95,"end":422.11002,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.015587083995342256},{"word":"the","start":422.11002,"end":422.27002,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012620777823030949},{"word":"april","start":422.27002,"end":422.75,"confidence":0.96875,"punctuated_word":"April","sentiment":"neutral","sentiment_score":0.00979529321193695},{"word":"15","start":422.75,"end":423.22998,"confidence":0.96875,"punctuated_word":"15,","sentiment":"neutral","sentiment_score":0.012631995603442192},{"word":"which","start":423.23,"end":423.47,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.001391681842505932},{"word":"was","start":423.47,"end":423.63,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.00244271568953991},{"word":"for","start":423.63,"end":423.87003,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0058225467801094055},{"word":"a","start":423.87003,"end":423.95,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.005359316244721413},{"word":"different","start":423.95,"end":424.43002,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":0.0010533537715673449},{"word":"amount","start":424.43002,"end":424.93002,"confidence":0.9995117,"punctuated_word":"amount.","sentiment":"neutral","sentiment_score":0.004692926537245512},{"word":"did","start":426.75,"end":426.87,"confidence":0.9633789,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":0.014615124091506004},{"word":"you","start":426.87,"end":426.99002,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.021541204303503036},{"word":"want","start":426.99002,"end":427.15002,"confidence":0.99609375,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.014763412065804005},{"word":"me","start":427.15002,"end":427.19,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.029020778834819794},{"word":"to","start":427.19,"end":427.23,"confidence":0.9838867,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.026121273636817932},{"word":"send","start":427.23,"end":427.47,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.036332160234451294},{"word":"you","start":427.47,"end":427.55002,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03987444192171097},{"word":"an","start":427.55002,"end":427.71002,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.03590565174818039},{"word":"account","start":427.71002,"end":427.95,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.03953801095485687},{"word":"rundown","start":427.95,"end":428.27002,"confidence":0.70751953,"punctuated_word":"rundown","sentiment":"neutral","sentiment_score":0.0450940802693367},{"word":"so","start":428.27002,"end":428.43002,"confidence":0.91748047,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.0453210324048996},{"word":"you","start":428.43002,"end":428.51,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03649166226387024},{"word":"can","start":428.51,"end":428.75,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04148899018764496},{"word":"view","start":428.75,"end":428.83002,"confidence":0.9716797,"punctuated_word":"view","sentiment":"neutral","sentiment_score":0.06737019866704941},{"word":"the","start":428.83002,"end":429.07,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03851671889424324},{"word":"contribution","start":429.07,"end":429.57,"confidence":1.0,"punctuated_word":"contribution","sentiment":"neutral","sentiment_score":0.04755657911300659},{"word":"history","start":429.63,"end":430.13,"confidence":0.99853516,"punctuated_word":"history?","sentiment":"neutral","sentiment_score":0.06360934674739838},{"word":"mhmm","start":436.805,"end":437.305,"confidence":0.875,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.007563311606645584},{"word":"okay","start":442.165,"end":442.665,"confidence":0.765625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.32876086235046387},{"word":"of","start":447.925,"end":448.165,"confidence":0.99902344,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.06679655611515045},{"word":"course","start":448.165,"end":448.62,"confidence":0.9975586,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":0.09285250306129456},{"word":"let","start":448.69998,"end":448.86,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.061270274221897125},{"word":"me","start":448.86,"end":449.02,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.050879742950201035},{"word":"just","start":449.02,"end":449.1,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0506330281496048},{"word":"have","start":449.1,"end":449.41998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04556123912334442},{"word":"a","start":449.41998,"end":449.5,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05992216616868973},{"word":"look","start":449.5,"end":450.0,"confidence":1.0,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.04533843323588371},{"word":"right","start":452.54,"end":453.04,"confidence":0.9970703,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.03067968226969242},{"word":"okay","start":453.1,"end":453.6,"confidence":1.0,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0199703611433506},{"word":"what's","start":453.74,"end":454.13998,"confidence":1.0,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.005927601829171181},{"word":"going","start":454.13998,"end":454.38,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.0011528749018907547},{"word":"on","start":454.38,"end":454.69998,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.009101204574108124},{"word":"here","start":454.69998,"end":455.19998,"confidence":0.9921875,"punctuated_word":"here?","sentiment":"neutral","sentiment_score":-0.0008265553042292595},{"word":"okay","start":462.855,"end":463.175,"confidence":0.89160156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.003038763999938965},{"word":"if","start":463.175,"end":463.415,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.010110247880220411},{"word":"it's","start":463.415,"end":463.575,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0067788176238536835},{"word":"alright","start":463.575,"end":463.815,"confidence":0.99121094,"punctuated_word":"alright","sentiment":"neutral","sentiment_score":0.01804017089307308},{"word":"with","start":463.815,"end":463.895,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.015817055478692055},{"word":"you","start":463.895,"end":464.055,"confidence":0.9880371,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.022178741171956062},{"word":"i'm","start":464.055,"end":464.295,"confidence":0.9338379,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.011515933088958263},{"word":"actually","start":464.295,"end":464.535,"confidence":0.9536133,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.010311167687177658},{"word":"just","start":464.535,"end":464.695,"confidence":0.90527344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.005036763846874237},{"word":"on","start":464.695,"end":464.855,"confidence":0.9667969,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.008370503783226013},{"word":"a","start":464.855,"end":465.015,"confidence":0.9863281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.001141948625445366},{"word":"quick","start":465.015,"end":465.415,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.00594717264175415},{"word":"hold","start":465.415,"end":465.815,"confidence":0.9980469,"punctuated_word":"hold.","sentiment":"neutral","sentiment_score":-0.00651200395077467},{"word":"i","start":465.815,"end":465.975,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.014022935181856155},{"word":"just","start":465.975,"end":466.135,"confidence":0.9941406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.010540902614593506},{"word":"wanna","start":466.135,"end":466.375,"confidence":0.9790039,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.003881334327161312},{"word":"figure","start":466.375,"end":466.535,"confidence":0.9951172,"punctuated_word":"figure","sentiment":"neutral","sentiment_score":-0.007682492956519127},{"word":"out","start":466.535,"end":466.695,"confidence":0.9980469,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.004266316071152687},{"word":"what's","start":466.695,"end":466.935,"confidence":1.0,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.04639720171689987},{"word":"going","start":466.935,"end":467.175,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.068840391933918},{"word":"on","start":467.175,"end":467.335,"confidence":0.8991699,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.07228587567806244},{"word":"so","start":467.335,"end":467.375,"confidence":0.5058594,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11613795906305312},{"word":"it","start":467.375,"end":467.415,"confidence":0.6567383,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1313096135854721},{"word":"looks","start":467.415,"end":467.655,"confidence":0.97314453,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":-0.08737098425626755},{"word":"like","start":467.655,"end":467.815,"confidence":0.96875,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.16255462169647217},{"word":"something's","start":467.815,"end":468.055,"confidence":0.8544922,"punctuated_word":"something's","sentiment":"neutral","sentiment_score":-0.2011553943157196},{"word":"not","start":468.055,"end":468.215,"confidence":0.99609375,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2615143358707428},{"word":"formatted","start":468.215,"end":468.615,"confidence":0.984375,"punctuated_word":"formatted","sentiment":"neutral","sentiment_score":-0.21910762786865232},{"word":"properly","start":468.615,"end":469.015,"confidence":0.99609375,"punctuated_word":"properly","sentiment":"neutral","sentiment_score":-0.19944801926612857},{"word":"in","start":469.015,"end":469.095,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2338932752609253},{"word":"the","start":469.095,"end":469.255,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1572764664888382},{"word":"system","start":469.255,"end":469.755,"confidence":0.99658203,"punctuated_word":"system.","sentiment":"neutral","sentiment_score":-0.16640546917915344},{"word":"i'll","start":470.055,"end":470.135,"confidence":0.6359863,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.022152137011289597},{"word":"be","start":470.135,"end":470.215,"confidence":0.9819336,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.01701868139207363},{"word":"back","start":470.215,"end":470.375,"confidence":0.6928711,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.010832834988832474},{"word":"with","start":470.375,"end":470.535,"confidence":0.99121094,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03400750085711479},{"word":"you","start":470.535,"end":470.615,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.048583436757326126},{"word":"in","start":470.615,"end":470.695,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05166616663336754},{"word":"a","start":470.695,"end":470.855,"confidence":0.9863281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.025076568126678467},{"word":"moment","start":470.855,"end":471.095,"confidence":0.9941406,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.028634458780288696},{"word":"okay","start":471.095,"end":471.415,"confidence":0.9406738,"punctuated_word":"Okay,","sentiment":"neutral","sentiment_score":0.0213270615786314},{"word":"diana","start":471.415,"end":471.915,"confidence":0.8078613,"punctuated_word":"Diana?","sentiment":"neutral","sentiment_score":0.020893003791570663},{"word":"no","start":474.695,"end":474.935,"confidence":0.9741211,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2257620394229889},{"word":"problem","start":474.935,"end":475.41,"confidence":0.99902344,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.2538709342479706},{"word":"thank","start":878.985,"end":879.225,"confidence":0.609375,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3209143280982971},{"word":"you","start":879.225,"end":879.38495,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.391662061214447},{"word":"so","start":879.38495,"end":879.46497,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.31911200284957886},{"word":"much","start":879.46497,"end":879.70496,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.4099545180797577},{"word":"for","start":879.70496,"end":879.785,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4085255563259125},{"word":"holding","start":879.785,"end":880.105,"confidence":0.99194336,"punctuated_word":"holding,","sentiment":"positive","sentiment_score":0.3822346329689026},{"word":"dana","start":880.105,"end":880.605,"confidence":0.80126953,"punctuated_word":"Dana.","sentiment":"positive","sentiment_score":0.3514244556427002},{"word":"that's","start":885.545,"end":885.865,"confidence":0.9951172,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.30684900283813477},{"word":"all","start":885.865,"end":886.105,"confidence":0.9980469,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.35369405150413513},{"word":"good","start":886.105,"end":886.605,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.2322823852300644},{"word":"thank","start":886.665,"end":886.985,"confidence":0.95947266,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1733306050300598},{"word":"you","start":886.985,"end":887.305,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2193729281425476},{"word":"so","start":887.305,"end":887.545,"confidence":0.52441406,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.18168704211711884},{"word":"much","start":887.545,"end":887.865,"confidence":0.9980469,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.18199510872364044},{"word":"for","start":887.865,"end":888.105,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.223545104265213},{"word":"holding","start":888.105,"end":888.605,"confidence":0.9995117,"punctuated_word":"holding.","sentiment":"neutral","sentiment_score":0.1571274697780609},{"word":"so","start":889.22003,"end":889.38,"confidence":0.82055664,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.14670535922050476},{"word":"basically","start":889.38,"end":889.86,"confidence":0.9995117,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":0.12329168617725372},{"word":"i've","start":889.86,"end":890.10004,"confidence":0.9975586,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.12171511352062224},{"word":"had","start":890.10004,"end":890.26,"confidence":0.99902344,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.06144962087273598},{"word":"a","start":890.26,"end":890.34,"confidence":0.9633789,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09210940450429916},{"word":"look","start":890.34,"end":890.66003,"confidence":0.99609375,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.0466778390109539},{"word":"through","start":890.66003,"end":890.98004,"confidence":0.9980469,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.05581074208021164},{"word":"and","start":890.98004,"end":891.38,"confidence":0.5761719,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04481340572237968},{"word":"we","start":891.38,"end":891.78,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05734158307313919},{"word":"have","start":891.78,"end":892.10004,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04115144163370133},{"word":"formatted","start":892.10004,"end":892.60004,"confidence":0.9980469,"punctuated_word":"formatted","sentiment":"neutral","sentiment_score":0.022067315876483917},{"word":"the","start":892.66003,"end":892.82,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01802542805671692},{"word":"tpa","start":892.82,"end":893.22003,"confidence":0.9050293,"punctuated_word":"TPA","sentiment":"neutral","sentiment_score":0.01954125612974167},{"word":"wrong","start":893.22003,"end":893.46,"confidence":0.93310547,"punctuated_word":"wrong.","sentiment":"neutral","sentiment_score":0.01646433025598526},{"word":"so","start":893.46,"end":893.62,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05985555052757263},{"word":"i","start":893.62,"end":893.7,"confidence":0.8828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06281676888465881},{"word":"won't","start":893.7,"end":893.86,"confidence":0.9812012,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":0.033601999282836914},{"word":"be","start":893.86,"end":893.94,"confidence":0.9604492,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.054925769567489624},{"word":"able","start":893.94,"end":894.10004,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.08136601746082306},{"word":"to","start":894.10004,"end":894.18,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07257033884525299},{"word":"generate","start":894.18,"end":894.5,"confidence":0.99902344,"punctuated_word":"generate","sentiment":"neutral","sentiment_score":0.06521287560462952},{"word":"you","start":894.5,"end":894.58,"confidence":0.9550781,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10053163021802902},{"word":"a","start":894.58,"end":894.74,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10808426141738892},{"word":"math","start":894.74,"end":894.98004,"confidence":0.36621094,"punctuated_word":"math","sentiment":"neutral","sentiment_score":0.15527886152267456},{"word":"today","start":894.98004,"end":895.22003,"confidence":0.96875,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.14124935865402222},{"word":"but","start":895.22003,"end":895.38,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.13301129639148712},{"word":"i'm","start":895.38,"end":895.54004,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.3214591145515442},{"word":"still","start":895.54004,"end":895.7,"confidence":0.9970703,"punctuated_word":"still","sentiment":"positive","sentiment_score":0.33404797315597534},{"word":"happy","start":895.7,"end":895.94,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.3686887323856354},{"word":"to","start":895.94,"end":896.10004,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4756424129009247},{"word":"go","start":896.10004,"end":896.26,"confidence":1.0,"punctuated_word":"go","sentiment":"positive","sentiment_score":0.3798499703407288},{"word":"through","start":896.26,"end":896.5,"confidence":1.0,"punctuated_word":"through","sentiment":"positive","sentiment_score":0.4084002673625946},{"word":"the","start":896.5,"end":896.58,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3802002668380738},{"word":"contribution","start":896.58,"end":897.08,"confidence":1.0,"punctuated_word":"contribution","sentiment":"neutral","sentiment_score":0.3144306242465973},{"word":"history","start":897.14,"end":897.46,"confidence":0.99902344,"punctuated_word":"history","sentiment":"neutral","sentiment_score":0.3078534007072449},{"word":"with","start":897.46,"end":897.62,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.38641127943992615},{"word":"you","start":897.62,"end":897.78,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2932365834712982},{"word":"over","start":897.78,"end":897.94,"confidence":1.0,"punctuated_word":"over","sentiment":"positive","sentiment_score":0.35202038288116455},{"word":"the","start":897.94,"end":898.10004,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2432481050491333},{"word":"phone","start":898.10004,"end":898.60004,"confidence":0.99853516,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":0.1866232454776764},{"word":"so","start":899.3,"end":899.8,"confidence":0.88427734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01679389178752899},{"word":"the","start":911.395,"end":911.47504,"confidence":0.4609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05786053463816643},{"word":"only","start":911.47504,"end":911.79504,"confidence":0.9980469,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.028780251741409305},{"word":"changes","start":911.79504,"end":912.29504,"confidence":0.9658203,"punctuated_word":"changes","sentiment":"neutral","sentiment_score":0.05130410939455032},{"word":"that","start":912.35504,"end":912.515,"confidence":0.9892578,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07624039053916931},{"word":"i","start":912.515,"end":912.67505,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07117033004760742},{"word":"can","start":912.67505,"end":912.91504,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0671912133693695},{"word":"note","start":912.91504,"end":913.315,"confidence":0.99121094,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.06195498630404472},{"word":"happened","start":913.315,"end":913.79504,"confidence":0.9980469,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":0.06210791319608688},{"word":"on","start":913.79504,"end":914.11505,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0659814178943634},{"word":"the","start":914.11505,"end":914.59503,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.051180802285671234},{"word":"april","start":914.59503,"end":915.0751,"confidence":1.0,"punctuated_word":"April","sentiment":"neutral","sentiment_score":0.05673321336507797},{"word":"15","start":915.0751,"end":915.55505,"confidence":1.0,"punctuated_word":"15","sentiment":"neutral","sentiment_score":0.07192212343215942},{"word":"and","start":915.55505,"end":915.79504,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.053580742329359055},{"word":"the","start":915.79504,"end":915.955,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05932711809873581},{"word":"march","start":915.955,"end":916.5425,"confidence":0.94710284,"punctuated_word":"March","sentiment":"neutral","sentiment_score":0.06353284418582916},{"word":"18","start":916.5425,"end":917.13,"confidence":0.94710284,"punctuated_word":"18,","sentiment":"neutral","sentiment_score":0.06153623014688492},{"word":"and","start":918.01,"end":918.09,"confidence":0.91503906,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07737843692302704},{"word":"that","start":918.09,"end":918.25,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09022748470306396},{"word":"went","start":918.25,"end":918.49,"confidence":0.99316406,"punctuated_word":"went","sentiment":"neutral","sentiment_score":0.09740456193685532},{"word":"to","start":918.49,"end":918.65,"confidence":0.83740234,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10315275192260742},{"word":"the","start":918.65,"end":918.73,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08681319653987885},{"word":"same","start":918.73,"end":919.05,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.10459904372692108},{"word":"value","start":919.05,"end":919.55,"confidence":0.9277344,"punctuated_word":"value.","sentiment":"neutral","sentiment_score":0.08628445863723755},{"word":"so","start":919.61,"end":919.77,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08770240843296051},{"word":"that","start":919.77,"end":919.93,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10079248249530792},{"word":"was","start":919.93,"end":920.25,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.09975963830947876},{"word":"$461.48","start":920.25,"end":923.37,"confidence":0.99912107,"punctuated_word":"$461.48","sentiment":"neutral","sentiment_score":0.11357858777046204},{"word":"gross","start":923.37,"end":923.87,"confidence":0.54052734,"punctuated_word":"gross","sentiment":"neutral","sentiment_score":0.14248603582382202},{"word":"and","start":924.25,"end":924.49,"confidence":0.5527344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09169813990592957},{"word":"then","start":924.49,"end":924.99,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.047512948513031006},{"word":"$392.26","start":925.05,"end":928.83,"confidence":0.9996875,"punctuated_word":"$392.26","sentiment":"neutral","sentiment_score":0.05568965524435043},{"word":"net","start":928.89,"end":929.39,"confidence":0.86572266,"punctuated_word":"net.","sentiment":"neutral","sentiment_score":0.034273263067007065},{"word":"and","start":929.585,"end":929.665,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07739432156085968},{"word":"that's","start":929.665,"end":929.905,"confidence":0.97314453,"punctuated_word":"that's,","sentiment":"neutral","sentiment_score":0.10547103732824326},{"word":"like","start":929.905,"end":930.065,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.10264726728200912},{"word":"the","start":930.065,"end":930.385,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08169972896575928},{"word":"only","start":930.385,"end":930.705,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.03783177211880684},{"word":"real","start":930.705,"end":931.205,"confidence":0.99902344,"punctuated_word":"real","sentiment":"neutral","sentiment_score":0.07090830057859421},{"word":"difference","start":931.265,"end":931.745,"confidence":1.0,"punctuated_word":"difference","sentiment":"neutral","sentiment_score":0.049183622002601624},{"word":"i've","start":931.745,"end":932.145,"confidence":0.96606445,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.06925956904888153},{"word":"noticed","start":932.145,"end":932.625,"confidence":0.9980469,"punctuated_word":"noticed","sentiment":"neutral","sentiment_score":0.0990244671702385},{"word":"by","start":932.625,"end":932.865,"confidence":0.9980469,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.07294636219739914},{"word":"going","start":932.865,"end":933.105,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.0840233564376831},{"word":"through","start":933.105,"end":933.265,"confidence":0.9980469,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.0680936872959137},{"word":"the","start":933.265,"end":933.425,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.029842760413885117},{"word":"contribution","start":933.425,"end":933.925,"confidence":1.0,"punctuated_word":"contribution","sentiment":"neutral","sentiment_score":0.022808659821748737},{"word":"history","start":933.985,"end":934.465,"confidence":0.9975586,"punctuated_word":"history.","sentiment":"neutral","sentiment_score":0.028560064733028412},{"word":"everything","start":934.465,"end":934.865,"confidence":1.0,"punctuated_word":"Everything","sentiment":"neutral","sentiment_score":0.01965879462659359},{"word":"else","start":934.865,"end":935.105,"confidence":1.0,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.010728057473897934},{"word":"looks","start":935.105,"end":935.265,"confidence":0.9941406,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":0.012731612659990788},{"word":"the","start":935.265,"end":935.425,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05363955348730087},{"word":"exact","start":935.425,"end":935.825,"confidence":0.9951172,"punctuated_word":"exact","sentiment":"neutral","sentiment_score":-0.05046206712722778},{"word":"same","start":935.825,"end":936.325,"confidence":0.9970703,"punctuated_word":"same.","sentiment":"neutral","sentiment_score":-0.02265029214322567},{"word":"mhmm","start":942.065,"end":942.565,"confidence":0.99902344,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0015175549779087305},{"word":"so","start":945.98004,"end":946.22003,"confidence":0.65527344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0021217558532953262},{"word":"what","start":946.22003,"end":946.46,"confidence":0.99609375,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.00216553546488285},{"word":"i've","start":946.46,"end":946.62006,"confidence":0.98779297,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.0002751803840510547},{"word":"done","start":946.62006,"end":946.86005,"confidence":0.9980469,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.005933819338679314},{"word":"is","start":946.86005,"end":947.02,"confidence":0.9902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0007295962423086166},{"word":"i've","start":947.02,"end":947.26,"confidence":0.9123535,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.013022949919104576},{"word":"made","start":947.26,"end":947.42004,"confidence":1.0,"punctuated_word":"made","sentiment":"neutral","sentiment_score":0.018237145617604256},{"word":"an","start":947.42004,"end":947.58,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.01854964904487133},{"word":"internal","start":947.58,"end":948.06006,"confidence":1.0,"punctuated_word":"internal","sentiment":"neutral","sentiment_score":0.0038492903113365178},{"word":"escalation","start":948.06006,"end":948.56006,"confidence":0.99902344,"punctuated_word":"escalation","sentiment":"neutral","sentiment_score":0.007093723863363266},{"word":"to","start":948.7,"end":948.78,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.014420764520764353},{"word":"have","start":948.78,"end":949.02,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.012271735817193983},{"word":"it","start":949.02,"end":949.26,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.015433024615049362},{"word":"readded","start":949.26,"end":949.76,"confidence":0.8330078,"punctuated_word":"readded","sentiment":"neutral","sentiment_score":0.016731318086385727},{"word":"to","start":949.82,"end":950.06006,"confidence":0.984375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.014039278030395508},{"word":"reflect","start":950.06006,"end":950.46,"confidence":1.0,"punctuated_word":"reflect","sentiment":"neutral","sentiment_score":0.0029879361391067505},{"word":"having","start":950.46,"end":950.7,"confidence":0.9980469,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.001868080347776413},{"word":"an","start":950.7,"end":950.94,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.00552653893828392},{"word":"adviser","start":950.94,"end":951.42004,"confidence":0.9301758,"punctuated_word":"adviser","sentiment":"neutral","sentiment_score":-0.0065498072654008865},{"word":"because","start":951.42004,"end":951.92004,"confidence":0.6308594,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.001899370923638344},{"word":"you","start":951.98004,"end":952.06006,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0038613341748714447},{"word":"are","start":952.06006,"end":952.30005,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0031070709228515625},{"word":"a","start":952.30005,"end":952.46,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.007669327780604363},{"word":"third","start":952.46,"end":952.7,"confidence":0.99902344,"punctuated_word":"third","sentiment":"neutral","sentiment_score":0.005249647423624992},{"word":"party","start":952.7,"end":953.02,"confidence":1.0,"punctuated_word":"party","sentiment":"neutral","sentiment_score":0.008423641324043274},{"word":"on","start":953.02,"end":953.18005,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0022041872143745422},{"word":"the","start":953.18005,"end":953.26,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007385743781924248},{"word":"account","start":953.26,"end":953.66003,"confidence":0.87597656,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.002714196220040322},{"word":"we","start":953.66003,"end":953.9,"confidence":0.97509766,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.012371955439448357},{"word":"have","start":953.9,"end":954.06006,"confidence":0.9873047,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.01605316251516342},{"word":"a","start":954.06006,"end":954.22003,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.008571513928472996},{"word":"different","start":954.22003,"end":954.62006,"confidence":0.99902344,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.00883517600595951},{"word":"setting","start":954.62006,"end":954.94,"confidence":0.9614258,"punctuated_word":"setting","sentiment":"neutral","sentiment_score":-0.015233047306537628},{"word":"for","start":954.94,"end":955.18005,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.020634153857827187},{"word":"advisers","start":955.18005,"end":955.68005,"confidence":0.96777344,"punctuated_word":"advisers","sentiment":"neutral","sentiment_score":-0.02553703635931015},{"word":"as","start":955.74005,"end":955.9,"confidence":0.88964844,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.012570204213261604},{"word":"such","start":955.9,"end":956.265,"confidence":0.84155273,"punctuated_word":"such.","sentiment":"neutral","sentiment_score":-0.007984543219208717},{"word":"and","start":956.34503,"end":956.585,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.004362933337688446},{"word":"since","start":956.585,"end":956.745,"confidence":0.99902344,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.01845371723175049},{"word":"you're","start":956.745,"end":957.065,"confidence":0.87109375,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.008722074329853058},{"word":"not","start":957.065,"end":957.465,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.02907402999699116},{"word":"an","start":957.465,"end":957.78503,"confidence":0.99609375,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.026769276708364487},{"word":"adviser","start":957.78503,"end":958.28503,"confidence":0.98291016,"punctuated_word":"adviser","sentiment":"neutral","sentiment_score":-0.033403798937797546},{"word":"on","start":958.585,"end":958.745,"confidence":0.9921875,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.04539394751191139},{"word":"the","start":958.745,"end":958.905,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.034203868359327316},{"word":"account","start":958.905,"end":959.405,"confidence":0.9995117,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.028203904628753666},{"word":"we","start":959.54504,"end":959.78503,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04102014750242233},{"word":"can't","start":959.78503,"end":960.10504,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.014752782881259918},{"word":"generate","start":960.10504,"end":960.425,"confidence":1.0,"punctuated_word":"generate","sentiment":"neutral","sentiment_score":-0.013442091643810272},{"word":"you","start":960.425,"end":960.745,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.012056790292263033},{"word":"an","start":960.745,"end":960.905,"confidence":0.95166016,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.014632076025009155},{"word":"account","start":960.905,"end":961.22504,"confidence":0.99902344,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.03756328672170639},{"word":"rundown","start":961.22504,"end":961.72504,"confidence":0.9650879,"punctuated_word":"rundown.","sentiment":"neutral","sentiment_score":-0.014686521142721176},{"word":"so","start":962.10504,"end":962.585,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0006260741502046585},{"word":"i've","start":962.585,"end":962.825,"confidence":0.99365234,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.005128770601004362},{"word":"asked","start":962.825,"end":963.065,"confidence":0.95166016,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":0.006415163166821003},{"word":"they","start":963.145,"end":963.465,"confidence":0.8881836,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.005942421965301037},{"word":"three","start":963.465,"end":963.865,"confidence":0.18859863,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.005716551560908556},{"word":"three","start":963.865,"end":964.265,"confidence":0.9243164,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.005789760500192642},{"word":"three","start":964.265,"end":964.505,"confidence":0.7451172,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.005162329412996769},{"word":"digit","start":964.505,"end":964.905,"confidence":0.890625,"punctuated_word":"digit","sentiment":"neutral","sentiment_score":0.006497315131127834},{"word":"source","start":964.905,"end":965.22504,"confidence":0.6113281,"punctuated_word":"source.","sentiment":"neutral","sentiment_score":0.006302579306066036},{"word":"if","start":965.22504,"end":965.465,"confidence":0.9770508,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.0010090582072734833},{"word":"if","start":965.465,"end":965.54504,"confidence":0.87890625,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0022191721946001053},{"word":"they","start":965.54504,"end":965.705,"confidence":0.9980469,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.0030346643179655075},{"word":"want","start":965.705,"end":966.025,"confidence":0.99902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.006091117858886719},{"word":"a","start":966.025,"end":966.185,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0023601464927196503},{"word":"new","start":966.185,"end":966.685,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.005933307111263275},{"word":"tpa","start":968.66504,"end":969.145,"confidence":0.8808594,"punctuated_word":"TPA,","sentiment":"neutral","sentiment_score":0.00362267903983593},{"word":"they","start":969.145,"end":969.305,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.007872326299548149},{"word":"might","start":969.305,"end":969.54504,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.0038642212748527527},{"word":"reach","start":969.54504,"end":969.705,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.004272397607564926},{"word":"out","start":969.705,"end":969.945,"confidence":0.9980469,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.010804975405335426},{"word":"to","start":969.945,"end":970.025,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.009063029661774635},{"word":"you","start":970.025,"end":970.185,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.021230120211839676},{"word":"guys","start":970.185,"end":970.34503,"confidence":0.85839844,"punctuated_word":"guys.","sentiment":"neutral","sentiment_score":0.011263073422014712},{"word":"they'll","start":970.34503,"end":970.505,"confidence":0.98046875,"punctuated_word":"They'll","sentiment":"neutral","sentiment_score":0.016491420567035675},{"word":"reach","start":970.505,"end":970.745,"confidence":0.99902344,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.007244881242513657},{"word":"out","start":970.745,"end":970.905,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.008303768001496792},{"word":"to","start":970.905,"end":970.985,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.005553495138883591},{"word":"the","start":970.985,"end":971.145,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0060675982385873795},{"word":"member","start":971.145,"end":971.645,"confidence":0.86083984,"punctuated_word":"member.","sentiment":"neutral","sentiment_score":0.004294521175324917},{"word":"but","start":972.0,"end":972.5,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.0047705043107271194},{"word":"i've","start":972.72003,"end":973.04004,"confidence":0.82128906,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.017660019919276237},{"word":"just","start":973.04004,"end":973.28,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.017269497737288475},{"word":"escalated","start":973.28,"end":973.68,"confidence":0.9980469,"punctuated_word":"escalated","sentiment":"neutral","sentiment_score":-0.015677940100431442},{"word":"it","start":973.68,"end":973.76,"confidence":0.82373047,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.0240506362169981},{"word":"and","start":973.76,"end":973.92,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.016134504228830338},{"word":"i've","start":973.92,"end":974.08,"confidence":0.9885254,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.014004584401845932},{"word":"spoken","start":974.08,"end":974.4,"confidence":0.99902344,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":-0.011678565293550491},{"word":"with","start":974.4,"end":974.56,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.012362707406282423},{"word":"my","start":974.56,"end":975.06,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.017422575503587723},{"word":"coworkers","start":975.2,"end":975.7,"confidence":0.80126953,"punctuated_word":"coworkers","sentiment":"neutral","sentiment_score":-0.012891184538602827},{"word":"as","start":975.76,"end":975.84,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.009647469967603683},{"word":"well","start":975.84,"end":976.0,"confidence":0.7619629,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.01007603108882904},{"word":"and","start":976.0,"end":976.16003,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.016334759071469307},{"word":"they","start":976.16003,"end":976.24,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.02996945008635521},{"word":"said","start":976.24,"end":976.4,"confidence":0.9980469,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.038988642394542694},{"word":"that","start":976.4,"end":976.48,"confidence":0.9921875,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.043902553617954254},{"word":"was","start":976.48,"end":976.64,"confidence":0.99121094,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.05002685636281967},{"word":"the","start":976.64,"end":976.72003,"confidence":0.9526367,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04059065505862236},{"word":"best","start":976.72003,"end":976.96,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.029257815331220627},{"word":"route","start":976.96,"end":977.2,"confidence":0.9892578,"punctuated_word":"route","sentiment":"neutral","sentiment_score":-0.03528984636068344},{"word":"was","start":977.2,"end":977.36,"confidence":0.7895508,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.03849148005247116},{"word":"to","start":977.36,"end":977.44,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02607959508895874},{"word":"escalate","start":977.44,"end":977.84,"confidence":0.99609375,"punctuated_word":"escalate","sentiment":"neutral","sentiment_score":-0.0337408185005188},{"word":"it","start":977.84,"end":978.0,"confidence":0.74902344,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.018353113904595375},{"word":"to","start":978.0,"end":978.08,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02235044911503792},{"word":"have","start":978.08,"end":978.24,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.01742717996239662},{"word":"it","start":978.24,"end":978.4,"confidence":0.99316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.012312009930610657},{"word":"amended","start":978.4,"end":978.72003,"confidence":0.9980469,"punctuated_word":"amended","sentiment":"neutral","sentiment_score":0.012499842792749403},{"word":"for","start":978.72003,"end":978.96,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.026839494705200195},{"word":"you","start":978.96,"end":979.04004,"confidence":0.80200195,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.028262371197342873},{"word":"and","start":979.04004,"end":979.2,"confidence":0.88183594,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.04561581462621689},{"word":"i","start":979.2,"end":979.28,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08349760621786118},{"word":"i","start":979.28,"end":979.44,"confidence":0.8852539,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.113279327750206},{"word":"do","start":979.44,"end":979.68,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.09048981219530106},{"word":"apologize","start":979.68,"end":980.18,"confidence":0.9995117,"punctuated_word":"apologize.","sentiment":"neutral","sentiment_score":-0.06981062144041061},{"word":"they","start":992.665,"end":992.905,"confidence":0.97509766,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.1382361501455307},{"word":"cannot","start":992.905,"end":993.225,"confidence":0.8671875,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.12935452163219452},{"word":"electronically","start":993.225,"end":993.725,"confidence":0.8125,"punctuated_word":"electronically","sentiment":"neutral","sentiment_score":-0.05138441175222397},{"word":"sign","start":993.78503,"end":994.025,"confidence":0.9770508,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":-0.09618014842271803},{"word":"them","start":994.025,"end":994.525,"confidence":0.99560547,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.10479289293289185},{"word":"of","start":1005.09,"end":1005.33,"confidence":0.7104492,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.19353018701076508},{"word":"course","start":1005.33,"end":1005.57,"confidence":0.99194336,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":0.1917564868927002},{"word":"no","start":1005.57,"end":1005.73,"confidence":0.9921875,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.15693306922912598},{"word":"problem","start":1005.73,"end":1006.05,"confidence":0.95458984,"punctuated_word":"problem,","sentiment":"neutral","sentiment_score":0.16582836210727692},{"word":"diana","start":1006.05,"end":1006.29,"confidence":0.739624,"punctuated_word":"Diana.","sentiment":"neutral","sentiment_score":0.1327386200428009},{"word":"was","start":1006.29,"end":1006.37,"confidence":0.98828125,"punctuated_word":"Was","sentiment":"neutral","sentiment_score":0.12743887305259705},{"word":"there","start":1006.37,"end":1006.45,"confidence":0.8256836,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.11980686336755753},{"word":"anything","start":1006.45,"end":1006.77,"confidence":0.99902344,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.18197908997535703},{"word":"else","start":1006.77,"end":1006.93,"confidence":0.99902344,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.1548139750957489},{"word":"i","start":1006.93,"end":1007.01,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11276806145906448},{"word":"could","start":1007.01,"end":1007.17,"confidence":0.77441406,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.14168673753738403},{"word":"help","start":1007.17,"end":1007.33,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.17189916968345642},{"word":"you","start":1007.33,"end":1007.41003,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15540944039821625},{"word":"with","start":1007.41003,"end":1007.7509,"confidence":0.50634766,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1760505586862564},{"word":"today","start":1013.59094,"end":1013.9909,"confidence":0.90625,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.3900238275527954},{"word":"you","start":1013.9909,"end":1014.2309,"confidence":0.76660156,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.5882156491279602},{"word":"too","start":1014.2309,"end":1014.6309,"confidence":0.9951172,"punctuated_word":"too.","sentiment":"positive","sentiment_score":0.48835721611976624},{"word":"take","start":1014.6309,"end":1014.9509,"confidence":1.0,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.5773299932479858},{"word":"care","start":1014.9509,"end":1015.4509,"confidence":1.0,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.5302668809890747},{"word":"bye","start":1017.6709,"end":1018.1709,"confidence":0.7993164,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09501905739307404}],"paragraphs":{"transcript":"\nWelcome to HESTA Industry Super. If you're a HESTA member, press 1. Third party authority, press 2. Employer, press To help me direct your call, please tell me how I can help you today. To assist you using your keypad, please enter the member number you're calling about.\n\nPlease hold while we transfer your call to a member of our team. This call may be recorded for training and quality assurance purposes. If you do not wish for this call to be recorded, you may choose to hang up or advise your contact center representative. Your personal information may be collected during this call and will be managed in accordance with Hester's privacy policy, which is available on our website, hester.com.au. You can also ask us to send you a copy of the Hester privacy policy.\n\nHello. Thank you for calling Hester. You're speaking with Chloe. Can I please start with your full name? You're all good.\n\nI'm good. Thank you, Dana. How are you? It doesn't feel like it's late enough. You know what I mean?\n\nWell, only about an hour and a bit, but yep. Exactly. Happy happy for you, Dana. Yeah. Go for it.\n\nThank you. Just bear with me two moments. And what's the member's date of birth, please? Yeah. You're all good.\n\nAnd what's the member's full residential address, including state and postcode, please? Thank you. And where are you calling from, please? And who's the adviser on file, please? May we have a different adviser listed?\n\nThank you. And who are the beneficiaries on the account? That's all good. That's all good. Can I have the full name, please?\n\nAnd what's the investment option, please? Thank you. So I have been able to verify you today for the account, Dana. So we have the date of birth different on our file. We have it as the 1975.\n\nYes. So I don't know if that's us having it wrong or you guys having it wrong. Alright. No. It's all good.\n\nAs long as we have it right, that's all that matters because then at least it doesn't have to be changed in sales. No. Not at all. And how long can I have today? So we looks like the member is still getting super guarantee, and each payment is the same for did you want the net or gross amount?\n\nYeah. Of course. So the gross amount is $576 and 85¢, and the net amount is $490.32. It looks like it's twice a month. Yep.\n\nFour 100. So last one we had was the May 11, which was the amount I gave you. Prior to that, it was the April 30, which is the amount I gave you. There was one on the April 15, which was for a different amount. Did you want me to send you an account rundown so you can view the contribution history?\n\nMhmm. Okay. Of course. Let me just have a look. Right.\n\nOkay. What's going on here? Okay. If it's alright with you, I'm actually just on a quick hold. I just wanna figure out what's going on.\n\nSo it looks like something's not formatted properly in the system. I'll be back with you in a moment. Okay, Diana? No problem. Thank you so much for holding, Dana.\n\nThat's all good. Thank you so much for holding. So, basically, I've had a look through and we have formatted the TPA wrong. So I won't be able to generate you a math today, but I'm still happy to go through the contribution history with you over the phone. So the only changes that I can note happened on the April 15 and the March 18, and that went to the same value.\n\nSo that was $461.48 gross and then $392.26 net. And that's, like, the only real difference I've noticed by going through the contribution history. Everything else looks the exact same. Mhmm. So what I've done is I've made an internal escalation to have it readded to reflect having an adviser because you are a third party on the account.\n\nWe have a different setting for advisers as such. And since you're not an adviser on the account, we can't generate you an account rundown. So I've asked they three three three digit source. If if they want a new TPA, they might reach out to you guys. They'll reach out to the member.\n\nBut I've just escalated it, and I've spoken with my coworkers as well. And they said that was the best route was to escalate it, to have it amended for you. And I I do apologize. They cannot electronically sign them. Of course.\n\nNo problem, Diana. Was there anything else I could help you with today? You too. Take care. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to HESTA Industry Super.","start":0.71999997,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.15075398087501526},{"text":"If you're a HESTA member, press 1.","start":4.16,"end":6.5,"sentiment":"neutral","sentiment_score":0.049624103254505565},{"text":"Third party authority, press 2.","start":7.6,"end":9.94,"sentiment":"neutral","sentiment_score":0.018701808527112007},{"text":"Employer, press To help me direct your call, please tell me how I can help you today.","start":11.12,"end":17.245,"sentiment":"neutral","sentiment_score":0.057324963238309413},{"text":"To assist you using your keypad, please enter the member number you're calling about.","start":23.545,"end":28.125,"sentiment":"neutral","sentiment_score":0.009172267912487899}],"sentiment":"neutral","sentiment_score":0.04786632907538054,"num_words":48,"start":0.71999997,"end":28.125},{"sentences":[{"text":"Please hold while we transfer your call to a member of our team.","start":34.22,"end":37.76,"sentiment":"neutral","sentiment_score":-0.007958664128986688},{"text":"This call may be recorded for training and quality assurance purposes.","start":38.14,"end":41.52,"sentiment":"neutral","sentiment_score":-0.01941890650513497},{"text":"If you do not wish for this call to be recorded, you may choose to hang up or advise your contact center representative.","start":43.015,"end":48.795,"sentiment":"neutral","sentiment_score":-0.0499666365592376},{"text":"Your personal information may be collected during this call and will be managed in accordance with Hester's privacy policy, which is available on our website, hester.com.au.","start":50.454998,"end":60.25,"sentiment":"neutral","sentiment_score":-0.0077809063144601304},{"text":"You can also ask us to send you a copy of the Hester privacy policy.","start":61.59,"end":65.21,"sentiment":"neutral","sentiment_score":0.0008062930777668953}],"sentiment":"neutral","sentiment_score":-0.018824004705741325,"num_words":88,"start":34.22,"end":65.21},{"sentences":[{"text":"Hello.","start":111.72,"end":112.04,"sentiment":"neutral","sentiment_score":0.05962225049734115},{"text":"Thank you for calling Hester.","start":112.04,"end":113.16,"sentiment":"neutral","sentiment_score":0.21439947187900543},{"text":"You're speaking with Chloe.","start":113.16,"end":114.28,"sentiment":"neutral","sentiment_score":0.11354967392981052},{"text":"Can I please start with your full name?","start":114.28,"end":115.98,"sentiment":"neutral","sentiment_score":0.07890691049396992},{"text":"You're all good.","start":121.0,"end":121.64,"sentiment":"positive","sentiment_score":0.34905274709065753}],"sentiment":"neutral","sentiment_score":0.15543961099215917,"num_words":21,"start":111.72,"end":121.64},{"sentences":[{"text":"I'm good.","start":121.64,"end":121.96,"sentiment":"positive","sentiment_score":0.4630622863769531},{"text":"Thank you, Dana.","start":121.96,"end":122.68,"sentiment":"positive","sentiment_score":0.43280064066251117},{"text":"How are you?","start":122.68,"end":123.5,"sentiment":"neutral","sentiment_score":0.24426879485448202},{"text":"It doesn't feel like it's late enough.","start":127.385,"end":128.745,"sentiment":"neutral","sentiment_score":-0.08402784381593977},{"text":"You know what I mean?","start":128.745,"end":129.645,"sentiment":"neutral","sentiment_score":-0.02678760215640068}],"sentiment":"neutral","sentiment_score":0.11175999809056521,"num_words":20,"start":121.64,"end":129.645},{"sentences":[{"text":"Well, only about an hour and a bit, but yep.","start":134.585,"end":136.71,"sentiment":"neutral","sentiment_score":0.021468089148402213},{"text":"Exactly.","start":141.43001,"end":141.93001,"sentiment":"positive","sentiment_score":0.4369158148765564},{"text":"Happy happy for you, Dana.","start":142.07,"end":143.45001,"sentiment":"positive","sentiment_score":0.5169653296470642},{"text":"Yeah.","start":152.55,"end":152.685,"sentiment":"neutral","sentiment_score":0.0974973738193512},{"text":"Go for it.","start":152.765,"end":153.665,"sentiment":"neutral","sentiment_score":0.12899904449780783}],"sentiment":"neutral","sentiment_score":0.1860458930954337,"num_words":20,"start":134.585,"end":153.665},{"sentences":[{"text":"Thank you.","start":160.125,"end":160.94499,"sentiment":"neutral","sentiment_score":0.21523014828562737},{"text":"Just bear with me two moments.","start":161.08499,"end":162.705,"sentiment":"neutral","sentiment_score":0.014397709319988886},{"text":"And what's the member's date of birth, please?","start":169.68999,"end":171.79,"sentiment":"neutral","sentiment_score":-0.04674313875148073},{"text":"Yeah.","start":172.25,"end":172.75,"sentiment":"neutral","sentiment_score":0.026204213500022888},{"text":"You're all good.","start":177.45,"end":178.305,"sentiment":"neutral","sentiment_score":0.1577370117108027}],"sentiment":"neutral","sentiment_score":0.03211583455558866,"num_words":20,"start":160.125,"end":178.305},{"sentences":[{"text":"And what's the member's full residential address, including state and postcode, please?","start":185.98499,"end":190.165,"sentiment":"neutral","sentiment_score":0.06121757005651792},{"text":"Thank you.","start":197.98,"end":198.54,"sentiment":"positive","sentiment_score":0.38914504647254944},{"text":"And where are you calling from, please?","start":198.54,"end":200.31999,"sentiment":"neutral","sentiment_score":0.09121740077223096},{"text":"And who's the adviser on file, please?","start":206.265,"end":208.285,"sentiment":"neutral","sentiment_score":0.02163081775818552},{"text":"May we have a different adviser listed?","start":220.92,"end":222.85999,"sentiment":"neutral","sentiment_score":-0.0013470777443477086}],"sentiment":"neutral","sentiment_score":0.06552596911787986,"num_words":35,"start":185.98499,"end":222.85999},{"sentences":[{"text":"Thank you.","start":226.59999,"end":227.34,"sentiment":"neutral","sentiment_score":0.17047426849603653},{"text":"And who are the beneficiaries on the account?","start":228.04,"end":230.45999,"sentiment":"neutral","sentiment_score":0.045618164120242},{"text":"That's all good.","start":240.855,"end":241.835,"sentiment":"neutral","sentiment_score":0.23740648726622263},{"text":"That's all good.","start":258.62,"end":259.6,"sentiment":"neutral","sentiment_score":0.22669337193171182},{"text":"Can I have the full name, please?","start":276.385,"end":278.01,"sentiment":"neutral","sentiment_score":0.055376533951078145}],"sentiment":"neutral","sentiment_score":0.10807952892197215,"num_words":23,"start":226.59999,"end":278.01},{"sentences":[{"text":"And what's the investment option, please?","start":284.25,"end":286.27002,"sentiment":"neutral","sentiment_score":0.034182783837119736},{"text":"Thank you.","start":291.69,"end":292.17,"sentiment":"positive","sentiment_score":0.48784685134887695},{"text":"So I have been able to verify you today for the account, Dana.","start":292.17,"end":295.285,"sentiment":"neutral","sentiment_score":0.30423651062525237},{"text":"So we have the date of birth different on our file.","start":295.985,"end":298.465,"sentiment":"neutral","sentiment_score":0.10036948661912572},{"text":"We have it as the 1975.","start":298.465,"end":302.085,"sentiment":"neutral","sentiment_score":0.08020741740862529}],"sentiment":"neutral","sentiment_score":0.17687299739765494,"num_words":38,"start":284.25,"end":302.085},{"sentences":[{"text":"Yes.","start":306.065,"end":306.565,"sentiment":"neutral","sentiment_score":0.033395010977983475},{"text":"So I don't know if that's us having it wrong or you guys having it wrong.","start":306.87,"end":311.85,"sentiment":"negative","sentiment_score":-0.3374216730007902},{"text":"Alright.","start":341.61002,"end":342.11002,"sentiment":"neutral","sentiment_score":0.0982876867055893},{"text":"No.","start":342.25,"end":342.49,"sentiment":"neutral","sentiment_score":0.16874974966049194},{"text":"It's all good.","start":342.49,"end":342.97,"sentiment":"neutral","sentiment_score":0.31496840715408325}],"sentiment":"neutral","sentiment_score":-0.18879132269119675,"num_words":22,"start":306.065,"end":342.97},{"sentences":[{"text":"As long as we have it right, that's all that matters because then at least it doesn't have to be changed in sales.","start":342.97,"end":347.79,"sentiment":"neutral","sentiment_score":0.11682372702204663},{"text":"No.","start":351.63498,"end":351.79498,"sentiment":"neutral","sentiment_score":-0.05271053314208984},{"text":"Not at all.","start":351.79498,"end":352.69498,"sentiment":"neutral","sentiment_score":-0.02886843743423621},{"text":"And how long can I have today?","start":352.995,"end":354.69498,"sentiment":"neutral","sentiment_score":0.014570009628576892},{"text":"So we looks like the member is still getting super guarantee, and each payment is the same for did you want the net or gross amount?","start":373.36002,"end":380.485,"sentiment":"neutral","sentiment_score":0.07582658264212884}],"sentiment":"neutral","sentiment_score":0.0770185182026277,"num_words":60,"start":342.97,"end":380.485},{"sentences":[{"text":"Yeah.","start":383.10498,"end":383.345,"sentiment":"neutral","sentiment_score":0.05539874732494354},{"text":"Of course.","start":383.345,"end":383.66498,"sentiment":"neutral","sentiment_score":0.05290740914642811},{"text":"So the gross amount is $576 and 85¢, and the net amount is $490.32.","start":383.66498,"end":393.27,"sentiment":"neutral","sentiment_score":0.04012900619552685},{"text":"It looks like it's twice a month.","start":398.87,"end":400.97,"sentiment":"neutral","sentiment_score":0.017201478326959268},{"text":"Yep.","start":403.83,"end":404.15,"sentiment":"neutral","sentiment_score":0.13853886723518372}],"sentiment":"neutral","sentiment_score":0.03924332757014781,"num_words":25,"start":383.10498,"end":404.15},{"sentences":[{"text":"Four 100.","start":404.15,"end":404.88998,"sentiment":"neutral","sentiment_score":0.0285300575196743},{"text":"So last one we had was the May 11, which was the amount I gave you.","start":412.995,"end":417.17502,"sentiment":"neutral","sentiment_score":0.015368020161986351},{"text":"Prior to that, it was the April 30, which is the amount I gave you.","start":417.39502,"end":421.23,"sentiment":"neutral","sentiment_score":0.023454309875766435},{"text":"There was one on the April 15, which was for a different amount.","start":421.31,"end":424.93002,"sentiment":"neutral","sentiment_score":0.007484747634197657},{"text":"Did you want me to send you an account rundown so you can view the contribution history?","start":426.75,"end":430.13,"sentiment":"neutral","sentiment_score":0.0378329803728882}],"sentiment":"neutral","sentiment_score":0.02214643605319517,"num_words":63,"start":404.15,"end":430.13},{"sentences":[{"text":"Mhmm.","start":436.805,"end":437.305,"sentiment":"neutral","sentiment_score":0.007563311606645584},{"text":"Okay.","start":442.165,"end":442.665,"sentiment":"neutral","sentiment_score":0.32876086235046387},{"text":"Of course.","start":447.925,"end":448.62,"sentiment":"neutral","sentiment_score":0.0798245295882225},{"text":"Let me just have a look.","start":448.69998,"end":450.0,"sentiment":"neutral","sentiment_score":0.05226748064160347},{"text":"Right.","start":452.54,"end":453.04,"sentiment":"neutral","sentiment_score":0.03067968226969242}],"sentiment":"neutral","sentiment_score":0.07638707265935162,"num_words":11,"start":436.805,"end":453.04},{"sentences":[{"text":"Okay.","start":453.1,"end":453.6,"sentiment":"neutral","sentiment_score":0.0199703611433506},{"text":"What's going on here?","start":453.74,"end":455.19998,"sentiment":"neutral","sentiment_score":-0.000711820786818862},{"text":"Okay.","start":462.855,"end":463.175,"sentiment":"neutral","sentiment_score":-0.003038763999938965},{"text":"If it's alright with you, I'm actually just on a quick hold.","start":463.175,"end":465.815,"sentiment":"neutral","sentiment_score":0.0048514483496546745},{"text":"I just wanna figure out what's going on.","start":465.815,"end":467.335,"sentiment":"neutral","sentiment_score":-0.028489681310020387}],"sentiment":"neutral","sentiment_score":-0.005985221395698877,"num_words":26,"start":453.1,"end":467.335},{"sentences":[{"text":"So it looks like something's not formatted properly in the system.","start":467.335,"end":469.755,"sentiment":"neutral","sentiment_score":-0.1760157969864932},{"text":"I'll be back with you in a moment.","start":470.055,"end":471.095,"sentiment":"neutral","sentiment_score":0.01724555972032249},{"text":"Okay, Diana?","start":471.095,"end":471.915,"sentiment":"neutral","sentiment_score":0.021110032685101032},{"text":"No problem.","start":474.695,"end":475.41,"sentiment":"neutral","sentiment_score":0.23981648683547974},{"text":"Thank you so much for holding, Dana.","start":878.985,"end":880.605,"sentiment":"positive","sentiment_score":0.3691182221685137}],"sentiment":"neutral","sentiment_score":0.043582376837730405,"num_words":30,"start":467.335,"end":880.605},{"sentences":[{"text":"That's all good.","start":885.545,"end":886.605,"sentiment":"neutral","sentiment_score":0.29760847985744476},{"text":"Thank you so much for holding.","start":886.665,"end":888.605,"sentiment":"neutral","sentiment_score":0.18950970967610678},{"text":"So, basically, I've had a look through and we have formatted the TPA wrong.","start":889.22003,"end":893.46,"sentiment":"neutral","sentiment_score":0.061940323295337815},{"text":"So I won't be able to generate you a math today, but I'm still happy to go through the contribution history with you over the phone.","start":893.46,"end":898.60004,"sentiment":"neutral","sentiment_score":0.22386988796866858},{"text":"So the only changes that I can note happened on the April 15 and the March 18, and that went to the same value.","start":899.3,"end":919.55,"sentiment":"neutral","sentiment_score":0.06762741863106687}],"sentiment":"neutral","sentiment_score":0.14165374463143415,"num_words":73,"start":885.545,"end":919.55},{"sentences":[{"text":"So that was $461.48 gross and then $392.26 net.","start":919.61,"end":929.39,"sentiment":"neutral","sentiment_score":0.0859436843958166},{"text":"And that's, like, the only real difference I've noticed by going through the contribution history.","start":929.585,"end":934.465,"sentiment":"neutral","sentiment_score":0.06664633179704348},{"text":"Everything else looks the exact same.","start":934.465,"end":936.325,"sentiment":"neutral","sentiment_score":-0.013938907999545336},{"text":"Mhmm.","start":942.065,"end":942.565,"sentiment":"neutral","sentiment_score":0.0015175549779087305},{"text":"So what I've done is I've made an internal escalation to have it readded to reflect having an adviser because you are a third party on the account.","start":945.98004,"end":953.66003,"sentiment":"neutral","sentiment_score":0.006301189662605923}],"sentiment":"neutral","sentiment_score":0.03165263650934922,"num_words":59,"start":919.61,"end":953.66003},{"sentences":[{"text":"We have a different setting for advisers as such.","start":953.66003,"end":956.265,"sentiment":"neutral","sentiment_score":-0.014198976982798841},{"text":"And since you're not an adviser on the account, we can't generate you an account rundown.","start":956.34503,"end":961.72504,"sentiment":"neutral","sentiment_score":-0.023546327953226864},{"text":"So I've asked they three three three digit source.","start":962.10504,"end":965.22504,"sentiment":"neutral","sentiment_score":0.005147646388245953},{"text":"If if they want a new TPA, they might reach out to you guys.","start":965.22504,"end":970.34503,"sentiment":"neutral","sentiment_score":0.0051693291669445375},{"text":"They'll reach out to the member.","start":970.34503,"end":971.645,"sentiment":"neutral","sentiment_score":0.007992614060640335}],"sentiment":"neutral","sentiment_score":-0.006256980183361857,"num_words":54,"start":953.66003,"end":971.645},{"sentences":[{"text":"But I've just escalated it, and I've spoken with my coworkers as well.","start":972.0,"end":976.0,"sentiment":"neutral","sentiment_score":-0.013392708622492276},{"text":"And they said that was the best route was to escalate it, to have it amended for you.","start":976.0,"end":979.04004,"sentiment":"neutral","sentiment_score":-0.02753984710822503},{"text":"And I I do apologize.","start":979.04004,"end":980.18,"sentiment":"neutral","sentiment_score":-0.08053863644599915},{"text":"They cannot electronically sign them.","start":992.665,"end":994.525,"sentiment":"neutral","sentiment_score":-0.10398962497711181},{"text":"Of course.","start":1005.09,"end":1005.57,"sentiment":"neutral","sentiment_score":0.19264333695173264}],"sentiment":"neutral","sentiment_score":-0.028073885889593943,"num_words":43,"start":972.0,"end":1005.57},{"sentences":[{"text":"No problem, Diana.","start":1005.57,"end":1006.29,"sentiment":"neutral","sentiment_score":0.1518333504597346},{"text":"Was there anything else I could help you with today?","start":1006.29,"end":1013.9909,"sentiment":"neutral","sentiment_score":0.17318765968084335},{"text":"You too.","start":1013.9909,"end":1014.6309,"sentiment":"positive","sentiment_score":0.5382864326238632},{"text":"Take care.","start":1014.6309,"end":1015.4509,"sentiment":"positive","sentiment_score":0.5537984371185303},{"text":"Bye.","start":1017.6709,"end":1018.1709,"sentiment":"neutral","sentiment_score":-0.09501905739307404}],"sentiment":"neutral","sentiment_score":0.23758485168218613,"num_words":18,"start":1005.57,"end":1018.1709}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to HESTA Industry Super. If you're a HESTA member, press 1. Third party authority, press 2. Employer, press To help me direct your call, please tell me how I can help you today.\n\nChannel 0: Account rundown.\n\nChannel 1: To assist you using your keypad, please enter the member number you're calling about. Please hold while we transfer your call to a member of our team. This call may be recorded for training and quality assurance purposes. If you do not wish for this call to be recorded, you may choose to hang up or advise your contact center representative. Your personal information may be collected during this call and will be managed in accordance with Hester's privacy policy, which is available on our website, hester.com.au.\n\nYou can also ask us to send you a copy of the Hester privacy policy. Hello. Thank you for calling Hester. You're speaking with Chloe. Can I please start with your full name?\n\nChannel 0: Hi, Chloe. My name is Dana Taylor. How are you this morning this afternoon? Sorry.\n\nChannel 1: You're all good. I'm good. Thank you, Dana. How are you?\n\nChannel 0: I'm very well. If I knew what time of day it was, it'd be okay.\n\nChannel 1: It doesn't feel like it's late enough. You know what I mean?\n\nChannel 0: Absolutely. Hopefully, you're nearly ready to go home soon too.\n\nChannel 1: Well, only about an hour and a bit, but yep.\n\nChannel 0: Oh, the look. That is closer than you had this morning, so that is fantastic.\n\nChannel 1: Exactly. Happy happy for you,\n\nChannel 0: Oh,\n\nChannel 1: Dana.\n\nChannel 0: good, Chloe. Hopefully, I've got a nice easy one for your afternoon. We have a mutual client named Catherine Taylor. Can I give you her account number if possible?\n\nChannel 1: Yeah. Go for it.\n\nChannel 0: Legend. It is 13548137. I just need the date.\n\nChannel 1: Thank you. Just bear with me two moments. And what's\n\nChannel 0: So\n\nChannel 1: the\n\nChannel 0: sorry,\n\nChannel 1: member's date\n\nChannel 0: Chloe.\n\nChannel 1: of birth, please? Yeah.\n\nChannel 0: Absolutely. So her date of birth I have I'm so sorry. It's on a different screen. It'll be two\n\nChannel 1: You're\n\nChannel 0: seconds\n\nChannel 1: all\n\nChannel 0: for\n\nChannel 1: good.\n\nChannel 0: you. We have the 1975.\n\nChannel 1: And what's the member's full residential address, including state and postcode, please?\n\nChannel 0: I've got 2 Carina Road, Lindisfarne, Tasmania 7015.\n\nChannel 1: Thank you. And where are you calling from, please?\n\nChannel 0: Oakview Financial.\n\nChannel 1: And who's the adviser on file, please?\n\nChannel 0: We have several of them noted there. You've got Severiano Zata, Dana Taylor, Veronica Glover.\n\nChannel 1: May we have a different adviser listed?\n\nChannel 0: Yeah. Sure. Bartha, will you, Ryan?\n\nChannel 1: Thank you. And who are the beneficiaries on the account?\n\nChannel 0: The beneficiaries on the account here I have, sorry, another screen. I have all this. I reckon this is in a different screen. I do apologize about that.\n\nChannel 1: That's all good.\n\nChannel 0: Oh, sorry. My document closed. Just two\n\nChannel 1: That's\n\nChannel 0: seconds\n\nChannel 1: all good.\n\nChannel 0: while I open it back up again. I had all this set up for you, and I was, like, ready to go. And then afternoon with the computer. Love that. So beneficiaries on the account.\n\nI have it should be Jamieson Taylor.\n\nChannel 1: Can I have the full name, please?\n\nChannel 0: I only have his name as Jamieson on here.\n\nChannel 1: And what's the investment option, please?\n\nChannel 0: Absolutely. So the investment option on the account is balance growth.\n\nChannel 1: Thank you. So I have been able to verify you today for the account, Dana. So we have the date of birth different on our file. We have it as the 1975.\n\nChannel 0: Oh, okay. That's interesting. Let me just go\n\nChannel 1: Yes.\n\nChannel 0: back and double\n\nChannel 1: So\n\nChannel 0: check. That's\n\nChannel 1: I don't know if that's us having it wrong or you guys having it wrong.\n\nChannel 0: no. That's okay. Let me just pull up the document again. So I've got the first and fourth nineteen seventy '5 on this TPA here, but let me just double check her ID exactly for you. On the front.\n\nI have the 01/04/1975 on her ID exactly. Yep. Sorry about\n\nChannel 1: Alright.\n\nChannel 0: that.\n\nChannel 1: No. It's all good. As long as we have it right, that's all that matters because then at\n\nChannel 0: Yeah.\n\nChannel 1: least it\n\nChannel 0: Absolutely.\n\nChannel 1: doesn't have to be changed in sales.\n\nChannel 0: Absolutely. Come pension time. You wouldn't want that wrong.\n\nChannel 1: No. Not at all. And how long can I have today?\n\nChannel 0: With this one here so I believe the client is getting contributions into the account there, but I also believe the client is on workers' compensation at the moment. So I just wanted to find out when if the contributions are still continuously going in and how much they have been for on a regular basis if they have.\n\nChannel 1: So we looks like the member is still getting super guarantee, and each payment is the same for did you want the net or gross amount?\n\nChannel 0: Can I have both if possible?\n\nChannel 1: Yeah. Of course. So the gross amount is $576\n\nChannel 0: Yep.\n\nChannel 1: and 85¢, and the net amount is $490.32.\n\nChannel 0: And 32. And how often are those going into the account?\n\nChannel 1: It looks like it's twice a month.\n\nChannel 0: Okay. So every, say, fortnightly. Beautiful.\n\nChannel 1: Yep.\n\nChannel 0: And they're\n\nChannel 1: Four\n\nChannel 0: still\n\nChannel 1: 100.\n\nChannel 0: going in even they haven't sort of stopped. There's been no transition period where they've stopped or changed in the amount over the last few months?\n\nChannel 1: So last one we had was the May 11, which was the amount I gave you. Prior\n\nChannel 0: Yep.\n\nChannel 1: to that, it was the April 30, which is the amount I gave you. There was one\n\nChannel 0: Yep.\n\nChannel 1: on the April 15, which was for a different amount. Did you want me to send you an account rundown so you can view the contribution history?\n\nChannel 0: If you could, that'd be great. We did get a contribution run sorry. We did get a rundown a a couple of weeks ago or a couple of days\n\nChannel 1: Mhmm.\n\nChannel 0: ago. Sorry. But it just didn't have the contributions on there, like, the transaction listing. But if you can send\n\nChannel 1: Okay.\n\nChannel 0: that through, that would be fantastic. Yeah.\n\nChannel 1: Of course. Let me just have a look. Right. Okay. What's going on here?\n\nOkay. If it's alright with you, I'm actually just on a quick hold. I just wanna figure out\n\nChannel 0: Yeah.\n\nChannel 1: what's going on. So it looks like something's not formatted properly in the system. I'll be back\n\nChannel 0: Oh,\n\nChannel 1: with you in\n\nChannel 0: absolutely.\n\nChannel 1: a moment. Okay, Diana?\n\nChannel 0: Not a problem. Thank you so much.\n\nChannel 1: No problem. Thank you so much for holding, Dana.\n\nChannel 0: No problem at all. So sorry. I had you on mute. I do apologize. Thank you so\n\nChannel 1: That's\n\nChannel 0: much.\n\nChannel 1: all good.\n\nChannel 0: Sorry.\n\nChannel 1: Thank you so much for\n\nChannel 0: That's\n\nChannel 1: holding. So, basically,\n\nChannel 0: okay.\n\nChannel 1: I've had a look through and we have formatted the TPA wrong. So I won't be able to generate you a math today, but I'm still happy to go through the contribution history with you over the phone.\n\nChannel 0: No. That's\n\nChannel 1: So\n\nChannel 0: okay. Other contributions just as you've kind of noted them there, the the $5.06 $7.08 5 gross, and they basically stay the same. There's no real change to them.\n\nChannel 1: the only changes that I can note happened on the April 15 and the March 18,\n\nChannel 0: Yep.\n\nChannel 1: and that went to the same value. So that was $461.48 gross and\n\nChannel 0: Yep.\n\nChannel 1: then $392.26 net. And that's, like, the only real difference I've noticed by going through\n\nChannel 0: Okay.\n\nChannel 1: the contribution\n\nChannel 0: Yep.\n\nChannel 1: history. Everything else looks\n\nChannel 0: No.\n\nChannel 1: the exact same.\n\nChannel 0: That's okay. Not a problem at all. All good. So can I ask, with the TPA issue,\n\nChannel 1: Mhmm.\n\nChannel 0: do we need to get a new one signed by the client?\n\nChannel 1: So what I've done is I've made an internal escalation to have it readded to reflect having an adviser because you are a third party on the account. We have a different setting for advisers as such. And since you're\n\nChannel 0: Okay.\n\nChannel 1: not an adviser on the account, we can't generate you an account rundown. So\n\nChannel 0: Oh, okay.\n\nChannel 1: I've asked\n\nChannel 0: That's fine.\n\nChannel 1: they three\n\nChannel 0: Yeah.\n\nChannel 1: three three digit source. If if they want a new TPA, they might reach out to you guys. They'll reach out to the member.\n\nChannel 0: Yep.\n\nChannel 1: But\n\nChannel 0: Yep.\n\nChannel 1: I've just escalated it, and I've spoken with my coworkers as well. And they said that was the best route was to escalate it, to have it amended for you. And I I do apologize.\n\nChannel 0: Okay. No. That's absolutely fine. I appreciate your help. You've done amazing.\n\nThank you so much. Can I ask, with the TPA, so they have to be web signed if we did need to get the client to sign a new one? Are they able to, like, electronically sign these at all?\n\nChannel 1: They cannot electronically sign them.\n\nChannel 0: They can. Okay. Perfect. We might just get one sign when we talk to her next time anyway if she's signing some documents for us. That way, we have it all up to date for you guys.\n\nBut thank you so much. I really appreciate that, Chloe.\n\nChannel 1: Of course. No problem, Diana. Was there anything else I could help you with\n\nChannel 0: That's everything. Thank you. You have an amazing afternoon, and hopefully, your last hour goes nice and quick for you.\n\nChannel 1: today? You too. Take care.\n\nChannel 0: Thank you. See you later. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Welcome to HESTA Industry Super.","start":0.71999997,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.15075398087501526},{"text":"If you're a HESTA member, press 1.","start":4.16,"end":6.5,"sentiment":"neutral","sentiment_score":0.049624103254505565},{"text":"Third party authority, press 2.","start":7.6,"end":9.94,"sentiment":"neutral","sentiment_score":0.018701808527112007},{"text":"Employer, press To help me direct your call, please tell me how I can help you today.","start":11.12,"end":17.245,"sentiment":"neutral","sentiment_score":0.057324963238309413}],"sentiment":"neutral","sentiment_score":0.0637991777895128,"channel":1,"num_words":34,"start":0.71999997,"end":17.245},{"sentences":[{"text":"Account rundown.","start":19.935,"end":20.835,"sentiment":"neutral","sentiment_score":0.00828315457329154}],"sentiment":"neutral","sentiment_score":0.00828315457329154,"channel":0,"num_words":2,"start":19.935,"end":20.835},{"sentences":[{"text":"To assist you using your keypad, please enter the member number you're calling about.","start":23.545,"end":28.125,"sentiment":"neutral","sentiment_score":0.009172267912487899},{"text":"Please hold while we transfer your call to a member of our team.","start":34.22,"end":37.76,"sentiment":"neutral","sentiment_score":-0.007958664128986688},{"text":"This call may be recorded for training and quality assurance purposes.","start":38.14,"end":41.52,"sentiment":"neutral","sentiment_score":-0.01941890650513497},{"text":"If you do not wish for this call to be recorded, you may choose to hang up or advise your contact center representative.","start":43.015,"end":48.795,"sentiment":"neutral","sentiment_score":-0.0499666365592376},{"text":"Your personal information may be collected during this call and will be managed in accordance with Hester's privacy policy, which is available on our website, hester.com.au.","start":50.454998,"end":60.25,"sentiment":"neutral","sentiment_score":-0.0077809063144601304}],"sentiment":"neutral","sentiment_score":-0.01770339148847022,"channel":1,"num_words":87,"start":23.545,"end":60.25},{"sentences":[{"text":"You can also ask us to send you a copy of the Hester privacy policy.","start":61.59,"end":65.21,"sentiment":"neutral","sentiment_score":0.0008062930777668953},{"text":"Hello.","start":111.72,"end":112.04,"sentiment":"neutral","sentiment_score":0.05962225049734115},{"text":"Thank you for calling Hester.","start":112.04,"end":113.16,"sentiment":"neutral","sentiment_score":0.21439947187900543},{"text":"You're speaking with Chloe.","start":113.16,"end":114.28,"sentiment":"neutral","sentiment_score":0.11354967392981052},{"text":"Can I please start with your full name?","start":114.28,"end":115.98,"sentiment":"neutral","sentiment_score":0.07890691049396992}],"sentiment":"neutral","sentiment_score":0.06755054502211737,"channel":1,"num_words":33,"start":61.59,"end":115.98},{"sentences":[{"text":"Hi, Chloe.","start":116.455,"end":117.175,"sentiment":"neutral","sentiment_score":0.0873294323682785},{"text":"My name is Dana Taylor.","start":117.175,"end":118.295,"sentiment":"neutral","sentiment_score":0.10763922780752182},{"text":"How are you this morning this afternoon?","start":118.295,"end":119.995,"sentiment":"neutral","sentiment_score":0.15735850376742228},{"text":"Sorry.","start":120.055,"end":120.555,"sentiment":"neutral","sentiment_score":0.16005411744117737}],"sentiment":"neutral","sentiment_score":0.1316279098391533,"channel":0,"num_words":15,"start":116.455,"end":120.555},{"sentences":[{"text":"You're all good.","start":121.0,"end":121.64,"sentiment":"positive","sentiment_score":0.34905274709065753},{"text":"I'm good.","start":121.64,"end":121.96,"sentiment":"positive","sentiment_score":0.4630622863769531},{"text":"Thank you, Dana.","start":121.96,"end":122.68,"sentiment":"positive","sentiment_score":0.43280064066251117},{"text":"How are you?","start":122.68,"end":123.5,"sentiment":"neutral","sentiment_score":0.24426879485448202}],"sentiment":"positive","sentiment_score":0.36404464732516895,"channel":1,"num_words":11,"start":121.0,"end":123.5},{"sentences":[{"text":"I'm very well.","start":123.75,"end":124.549995,"sentiment":"neutral","sentiment_score":0.3182975947856903},{"text":"If I knew what time of day it was, it'd be okay.","start":124.549995,"end":126.729996,"sentiment":"neutral","sentiment_score":0.0253138137049973}],"sentiment":"neutral","sentiment_score":0.08391056992113591,"channel":0,"num_words":15,"start":123.75,"end":126.729996},{"sentences":[{"text":"It doesn't feel like it's late enough.","start":127.385,"end":128.745,"sentiment":"neutral","sentiment_score":-0.08402784381593977},{"text":"You know what I mean?","start":128.745,"end":129.645,"sentiment":"neutral","sentiment_score":-0.02678760215640068}],"sentiment":"neutral","sentiment_score":-0.060177743124465145,"channel":1,"num_words":12,"start":127.385,"end":129.645},{"sentences":[{"text":"Absolutely.","start":130.55,"end":131.05,"sentiment":"neutral","sentiment_score":0.18315556645393372},{"text":"Hopefully, you're nearly ready to go home soon too.","start":131.43,"end":133.93,"sentiment":"neutral","sentiment_score":0.2391366826163398}],"sentiment":"neutral","sentiment_score":0.23353857100009917,"channel":0,"num_words":10,"start":130.55,"end":133.93},{"sentences":[{"text":"Well, only about an hour and a bit, but yep.","start":134.585,"end":136.71,"sentiment":"neutral","sentiment_score":0.021468089148402213}],"sentiment":"neutral","sentiment_score":0.021468089148402213,"channel":1,"num_words":10,"start":134.585,"end":136.71},{"sentences":[{"text":"Oh, the look.","start":137.085,"end":137.725,"sentiment":"neutral","sentiment_score":0.32017117738723755},{"text":"That is closer than you had this morning, so that is fantastic.","start":137.725,"end":140.465,"sentiment":"positive","sentiment_score":0.48560195912917453}],"sentiment":"positive","sentiment_score":0.4525158027807871,"channel":0,"num_words":15,"start":137.085,"end":140.465},{"sentences":[{"text":"Exactly.","start":141.43001,"end":141.93001,"sentiment":"positive","sentiment_score":0.4369158148765564},{"text":"Happy happy for you,","start":142.07,"end":142.95001,"sentiment":"positive","sentiment_score":0.5740007609128952}],"sentiment":"positive","sentiment_score":0.5465837717056274,"channel":1,"num_words":5,"start":141.43001,"end":142.95001},{"sentences":[{"text":"Oh,","start":142.925,"end":143.245,"sentiment":"positive","sentiment_score":0.34175312519073486}],"sentiment":"positive","sentiment_score":0.34175312519073486,"channel":0,"num_words":1,"start":142.925,"end":143.245},{"sentences":[{"text":"Dana.","start":142.95001,"end":143.45001,"sentiment":"neutral","sentiment_score":0.28882360458374023}],"sentiment":"neutral","sentiment_score":0.28882360458374023,"channel":1,"num_words":1,"start":142.95001,"end":143.45001},{"sentences":[{"text":"good, Chloe.","start":143.245,"end":143.965,"sentiment":"positive","sentiment_score":0.4032256156206131},{"text":"Hopefully, I've got a nice easy one for your afternoon.","start":143.965,"end":146.305,"sentiment":"positive","sentiment_score":0.48060721457004546},{"text":"We have a mutual client named Catherine Taylor.","start":146.845,"end":149.245,"sentiment":"neutral","sentiment_score":0.14648558013141155},{"text":"Can I give you her account number if possible?","start":149.245,"end":151.905,"sentiment":"neutral","sentiment_score":0.0908898984392484}],"sentiment":"neutral","sentiment_score":0.2621523139291796,"channel":0,"num_words":29,"start":143.245,"end":151.905},{"sentences":[{"text":"Yeah.","start":152.55,"end":152.685,"sentiment":"neutral","sentiment_score":0.0974973738193512},{"text":"Go for it.","start":152.765,"end":153.665,"sentiment":"neutral","sentiment_score":0.12899904449780783}],"sentiment":"neutral","sentiment_score":0.12112362682819366,"channel":1,"num_words":4,"start":152.55,"end":153.665},{"sentences":[{"text":"Legend.","start":154.02,"end":154.34001,"sentiment":"neutral","sentiment_score":0.05066924542188645},{"text":"It is 13548137.","start":154.34001,"end":158.36,"sentiment":"neutral","sentiment_score":0.04150262847542763},{"text":"I just need the date.","start":159.38,"end":160.52,"sentiment":"neutral","sentiment_score":0.04849994108080864}],"sentiment":"neutral","sentiment_score":0.046408537361356944,"channel":0,"num_words":9,"start":154.02,"end":160.52},{"sentences":[{"text":"Thank you.","start":160.125,"end":160.94499,"sentiment":"neutral","sentiment_score":0.21523014828562737},{"text":"Just bear with me two moments.","start":161.08499,"end":162.705,"sentiment":"neutral","sentiment_score":0.014397709319988886},{"text":"And what's","start":169.68999,"end":170.32999,"sentiment":"neutral","sentiment_score":-0.00015842379070818424}],"sentiment":"neutral","sentiment_score":0.05165297049097717,"channel":1,"num_words":10,"start":160.125,"end":170.32999},{"sentences":[{"text":"So","start":170.115,"end":170.35501,"sentiment":"neutral","sentiment_score":-0.023045837879180908}],"sentiment":"neutral","sentiment_score":-0.023045837879180908,"channel":0,"num_words":1,"start":170.115,"end":170.35501},{"sentences":[{"text":"the","start":170.32999,"end":170.40999,"sentiment":"neutral","sentiment_score":-0.07743927091360092}],"sentiment":"neutral","sentiment_score":-0.07743927091360092,"channel":1,"num_words":1,"start":170.32999,"end":170.40999},{"sentences":[{"text":"sorry,","start":170.35501,"end":170.835,"sentiment":"neutral","sentiment_score":-0.1361171007156372}],"sentiment":"neutral","sentiment_score":-0.1361171007156372,"channel":0,"num_words":1,"start":170.35501,"end":170.835},{"sentences":[{"text":"member's date","start":170.40999,"end":170.96999,"sentiment":"neutral","sentiment_score":-0.08108432218432426}],"sentiment":"neutral","sentiment_score":-0.08108432218432426,"channel":1,"num_words":2,"start":170.40999,"end":170.96999},{"sentences":[{"text":"Chloe.","start":170.835,"end":171.335,"sentiment":"neutral","sentiment_score":-0.07183610647916794}],"sentiment":"neutral","sentiment_score":-0.07183610647916794,"channel":0,"num_words":1,"start":170.835,"end":171.335},{"sentences":[{"text":"of birth, please?","start":170.96999,"end":171.79,"sentiment":"neutral","sentiment_score":-0.044673449049393334},{"text":"Yeah.","start":172.25,"end":172.75,"sentiment":"neutral","sentiment_score":0.026204213500022888}],"sentiment":"neutral","sentiment_score":-0.02695403341203928,"channel":1,"num_words":4,"start":170.96999,"end":172.75},{"sentences":[{"text":"Absolutely.","start":172.755,"end":173.255,"sentiment":"neutral","sentiment_score":0.1110367551445961},{"text":"So her date of birth I have I'm so sorry.","start":173.55501,"end":175.875,"sentiment":"neutral","sentiment_score":-0.029602384939789773},{"text":"It's on a different screen.","start":175.875,"end":176.835,"sentiment":"neutral","sentiment_score":-0.06658328771591186},{"text":"It'll be two","start":176.835,"end":177.475,"sentiment":"neutral","sentiment_score":-0.005683738738298416}],"sentiment":"neutral","sentiment_score":-0.028155513107776642,"channel":0,"num_words":19,"start":172.755,"end":177.475},{"sentences":[{"text":"You're","start":177.45,"end":177.76999,"sentiment":"neutral","sentiment_score":0.04471617937088013}],"sentiment":"neutral","sentiment_score":0.04471617937088013,"channel":1,"num_words":1,"start":177.45,"end":177.76999},{"sentences":[{"text":"seconds","start":177.475,"end":177.795,"sentiment":"neutral","sentiment_score":0.048304483294487}],"sentiment":"neutral","sentiment_score":0.048304483294487,"channel":0,"num_words":1,"start":177.475,"end":177.795},{"sentences":[{"text":"all","start":177.76999,"end":177.93,"sentiment":"neutral","sentiment_score":0.20183821022510529}],"sentiment":"neutral","sentiment_score":0.20183821022510529,"channel":1,"num_words":1,"start":177.76999,"end":177.93},{"sentences":[{"text":"for","start":177.795,"end":178.035,"sentiment":"neutral","sentiment_score":0.21761304140090945}],"sentiment":"neutral","sentiment_score":0.21761304140090945,"channel":0,"num_words":1,"start":177.795,"end":178.035},{"sentences":[{"text":"good.","start":177.93,"end":178.305,"sentiment":"neutral","sentiment_score":0.22665664553642273}],"sentiment":"neutral","sentiment_score":0.22665664553642273,"channel":1,"num_words":1,"start":177.93,"end":178.305},{"sentences":[{"text":"you.","start":178.035,"end":178.535,"sentiment":"neutral","sentiment_score":0.11616776883602142},{"text":"We have the 1975.","start":180.43999,"end":183.73999,"sentiment":"neutral","sentiment_score":0.07386069931089878}],"sentiment":"neutral","sentiment_score":0.08232211321592331,"channel":0,"num_words":5,"start":178.035,"end":183.73999},{"sentences":[{"text":"And what's the member's full residential address, including state and postcode, please?","start":185.98499,"end":190.165,"sentiment":"neutral","sentiment_score":0.06121757005651792}],"sentiment":"neutral","sentiment_score":0.06121757005651792,"channel":1,"num_words":12,"start":185.98499,"end":190.165},{"sentences":[{"text":"I've got 2 Carina Road, Lindisfarne, Tasmania 7015.","start":192.85501,"end":197.195,"sentiment":"neutral","sentiment_score":0.038732894230633974}],"sentiment":"neutral","sentiment_score":0.038732894230633974,"channel":0,"num_words":8,"start":192.85501,"end":197.195},{"sentences":[{"text":"Thank you.","start":197.98,"end":198.54,"sentiment":"positive","sentiment_score":0.38914504647254944},{"text":"And where are you calling from, please?","start":198.54,"end":200.31999,"sentiment":"neutral","sentiment_score":0.09121740077223096}],"sentiment":"neutral","sentiment_score":0.15742354426119062,"channel":1,"num_words":9,"start":197.98,"end":200.31999},{"sentences":[{"text":"Oakview Financial.","start":200.85501,"end":201.91501,"sentiment":"neutral","sentiment_score":0.043175775557756424}],"sentiment":"neutral","sentiment_score":0.043175775557756424,"channel":0,"num_words":2,"start":200.85501,"end":201.91501},{"sentences":[{"text":"And who's the adviser on file, please?","start":206.265,"end":208.285,"sentiment":"neutral","sentiment_score":0.02163081775818552}],"sentiment":"neutral","sentiment_score":0.02163081775818552,"channel":1,"num_words":7,"start":206.265,"end":208.285},{"sentences":[{"text":"We have several of them noted there.","start":208.87001,"end":210.63,"sentiment":"neutral","sentiment_score":0.015536264383367129},{"text":"You've got Severiano Zata, Dana Taylor, Veronica Glover.","start":210.63,"end":214.25,"sentiment":"neutral","sentiment_score":0.03139691962860525}],"sentiment":"neutral","sentiment_score":0.02399528051416079,"channel":0,"num_words":15,"start":208.87001,"end":214.25},{"sentences":[{"text":"May we have a different adviser listed?","start":220.92,"end":222.85999,"sentiment":"neutral","sentiment_score":-0.0013470777443477086}],"sentiment":"neutral","sentiment_score":-0.0013470777443477086,"channel":1,"num_words":7,"start":220.92,"end":222.85999},{"sentences":[{"text":"Yeah.","start":223.365,"end":223.68501,"sentiment":"neutral","sentiment_score":0.02548837661743164},{"text":"Sure.","start":223.68501,"end":224.005,"sentiment":"neutral","sentiment_score":0.036213457584381104},{"text":"Bartha, will you, Ryan?","start":224.005,"end":225.225,"sentiment":"neutral","sentiment_score":0.0414551617577672}],"sentiment":"neutral","sentiment_score":0.03792041353881359,"channel":0,"num_words":6,"start":223.365,"end":225.225},{"sentences":[{"text":"Thank you.","start":226.59999,"end":227.34,"sentiment":"neutral","sentiment_score":0.17047426849603653},{"text":"And who are the beneficiaries on the account?","start":228.04,"end":230.45999,"sentiment":"neutral","sentiment_score":0.045618164120242}],"sentiment":"neutral","sentiment_score":0.0705893849954009,"channel":1,"num_words":10,"start":226.59999,"end":230.45999},{"sentences":[{"text":"The beneficiaries on the account here I have, sorry, another screen.","start":231.46,"end":236.52,"sentiment":"neutral","sentiment_score":-0.07395865598862822},{"text":"I have all this.","start":236.66,"end":237.3,"sentiment":"neutral","sentiment_score":-0.12641767039895058},{"text":"I reckon this is in a different screen.","start":237.3,"end":238.82,"sentiment":"neutral","sentiment_score":-0.16201099939644337},{"text":"I do apologize about that.","start":238.82,"end":240.44,"sentiment":"neutral","sentiment_score":-0.21827045381069182}],"sentiment":"neutral","sentiment_score":-0.13238057720341853,"channel":0,"num_words":28,"start":231.46,"end":240.44},{"sentences":[{"text":"That's all good.","start":240.855,"end":241.835,"sentiment":"neutral","sentiment_score":0.23740648726622263}],"sentiment":"neutral","sentiment_score":0.23740648726622263,"channel":1,"num_words":3,"start":240.855,"end":241.835},{"sentences":[{"text":"Oh, sorry.","start":255.71,"end":256.91,"sentiment":"neutral","sentiment_score":-0.025091717019677162},{"text":"My document closed.","start":256.91,"end":258.05,"sentiment":"neutral","sentiment_score":-0.0473002785195907},{"text":"Just two","start":258.19,"end":258.83002,"sentiment":"neutral","sentiment_score":-0.0014704540371894836}],"sentiment":"neutral","sentiment_score":-0.02786073966750077,"channel":0,"num_words":7,"start":255.71,"end":258.83002},{"sentences":[{"text":"That's","start":258.62,"end":258.86002,"sentiment":"neutral","sentiment_score":0.13326287269592285}],"sentiment":"neutral","sentiment_score":0.13326287269592285,"channel":1,"num_words":1,"start":258.62,"end":258.86002},{"sentences":[{"text":"seconds","start":258.83002,"end":259.15,"sentiment":"neutral","sentiment_score":0.1912522614002228}],"sentiment":"neutral","sentiment_score":0.1912522614002228,"channel":0,"num_words":1,"start":258.83002,"end":259.15},{"sentences":[{"text":"all good.","start":258.86002,"end":259.6,"sentiment":"neutral","sentiment_score":0.2734086215496063}],"sentiment":"neutral","sentiment_score":0.2734086215496063,"channel":1,"num_words":2,"start":258.86002,"end":259.6},{"sentences":[{"text":"while I open it back up again.","start":259.15,"end":260.43,"sentiment":"neutral","sentiment_score":0.13403048046997615},{"text":"I had all this set up for you, and I was, like, ready to go.","start":260.43,"end":262.91,"sentiment":"positive","sentiment_score":0.3616241673628489},{"text":"And then afternoon with the computer.","start":262.91,"end":265.81,"sentiment":"neutral","sentiment_score":0.2049975022673607},{"text":"Love that.","start":265.95,"end":266.77,"sentiment":"positive","sentiment_score":0.5413595736026764},{"text":"So beneficiaries on the account.","start":268.035,"end":270.695,"sentiment":"neutral","sentiment_score":0.18899770677089692}],"sentiment":"neutral","sentiment_score":0.27486481623990194,"channel":0,"num_words":35,"start":259.15,"end":270.695},{"sentences":[{"text":"I have it should be Jamieson Taylor.","start":270.755,"end":273.015,"sentiment":"neutral","sentiment_score":0.09903492246355329}],"sentiment":"neutral","sentiment_score":0.09903492246355329,"channel":0,"num_words":7,"start":270.755,"end":273.015},{"sentences":[{"text":"Can I have the full name, please?","start":276.385,"end":278.01,"sentiment":"neutral","sentiment_score":0.055376533951078145}],"sentiment":"neutral","sentiment_score":0.055376533951078145,"channel":1,"num_words":7,"start":276.385,"end":278.01},{"sentences":[{"text":"I only have his name as Jamieson on here.","start":279.39502,"end":282.135,"sentiment":"neutral","sentiment_score":0.009734067858921157}],"sentiment":"neutral","sentiment_score":0.009734067858921157,"channel":0,"num_words":9,"start":279.39502,"end":282.135},{"sentences":[{"text":"And what's the investment option, please?","start":284.25,"end":286.27002,"sentiment":"neutral","sentiment_score":0.034182783837119736}],"sentiment":"neutral","sentiment_score":0.034182783837119736,"channel":1,"num_words":6,"start":284.25,"end":286.27002},{"sentences":[{"text":"Absolutely.","start":287.23,"end":287.73,"sentiment":"neutral","sentiment_score":0.19543582201004028},{"text":"So the investment option on the account is balance growth.","start":287.87,"end":290.53,"sentiment":"neutral","sentiment_score":0.13582224845886232}],"sentiment":"neutral","sentiment_score":0.14124166423624213,"channel":0,"num_words":11,"start":287.23,"end":290.53},{"sentences":[{"text":"Thank you.","start":291.69,"end":292.17,"sentiment":"positive","sentiment_score":0.48784685134887695},{"text":"So I have been able to verify you today for the account, Dana.","start":292.17,"end":295.285,"sentiment":"neutral","sentiment_score":0.30423651062525237},{"text":"So we have the date of birth different on our file.","start":295.985,"end":298.465,"sentiment":"neutral","sentiment_score":0.10036948661912572},{"text":"We have it as the 1975.","start":298.465,"end":302.085,"sentiment":"neutral","sentiment_score":0.08020741740862529}],"sentiment":"neutral","sentiment_score":0.20362741244025528,"channel":1,"num_words":32,"start":291.69,"end":302.085},{"sentences":[{"text":"Oh, okay.","start":303.005,"end":303.905,"sentiment":"neutral","sentiment_score":0.07367957010865211},{"text":"That's interesting.","start":303.965,"end":304.785,"sentiment":"neutral","sentiment_score":0.06488963402807713},{"text":"Let me just go","start":305.405,"end":306.205,"sentiment":"neutral","sentiment_score":0.032281472347676754}],"sentiment":"neutral","sentiment_score":0.05078303720802069,"channel":0,"num_words":8,"start":303.005,"end":306.205},{"sentences":[{"text":"Yes.","start":306.065,"end":306.565,"sentiment":"neutral","sentiment_score":0.033395010977983475}],"sentiment":"neutral","sentiment_score":0.033395010977983475,"channel":1,"num_words":1,"start":306.065,"end":306.565},{"sentences":[{"text":"back and double","start":306.205,"end":307.085,"sentiment":"neutral","sentiment_score":0.013752507045865059}],"sentiment":"neutral","sentiment_score":0.013752507045865059,"channel":0,"num_words":3,"start":306.205,"end":307.085},{"sentences":[{"text":"So","start":306.87,"end":307.37,"sentiment":"neutral","sentiment_score":0.019207527860999107}],"sentiment":"neutral","sentiment_score":0.019207527860999107,"channel":1,"num_words":1,"start":306.87,"end":307.37},{"sentences":[{"text":"check.","start":307.085,"end":307.585,"sentiment":"neutral","sentiment_score":0.003789446083828807},{"text":"That's","start":308.685,"end":309.185,"sentiment":"neutral","sentiment_score":-0.2906782031059265}],"sentiment":"neutral","sentiment_score":-0.14344437851104885,"channel":0,"num_words":2,"start":307.085,"end":309.185},{"sentences":[{"text":"I don't know if that's us having it wrong or you guys having it wrong.","start":308.79,"end":311.85,"sentiment":"negative","sentiment_score":-0.3611969530582428}],"sentiment":"negative","sentiment_score":-0.3611969530582428,"channel":1,"num_words":15,"start":308.79,"end":311.85},{"sentences":[{"text":"no.","start":312.34,"end":312.58,"sentiment":"neutral","sentiment_score":-0.14919513463974},{"text":"That's okay.","start":312.58,"end":313.3,"sentiment":"neutral","sentiment_score":-0.004269247874617577},{"text":"Let me just pull up the document again.","start":313.3,"end":315.24,"sentiment":"neutral","sentiment_score":0.04540674784220755},{"text":"So I've got the first and fourth nineteen seventy '5 on this TPA here, but let me just double check her ID exactly for you.","start":318.18,"end":326.055,"sentiment":"neutral","sentiment_score":0.02122277960181236},{"text":"On the front.","start":327.95502,"end":328.855,"sentiment":"neutral","sentiment_score":0.010421443109711012}],"sentiment":"neutral","sentiment_score":0.019675747992900703,"channel":0,"num_words":39,"start":312.34,"end":328.855},{"sentences":[{"text":"I have the 01/04/1975 on her ID exactly.","start":337.00998,"end":340.71,"sentiment":"neutral","sentiment_score":0.009692069957964122},{"text":"Yep.","start":340.77,"end":341.25,"sentiment":"neutral","sentiment_score":0.046875905245542526},{"text":"Sorry about","start":341.25,"end":341.72998,"sentiment":"neutral","sentiment_score":-0.009057819843292236}],"sentiment":"neutral","sentiment_score":0.009663347747515549,"channel":0,"num_words":11,"start":337.00998,"end":341.72998},{"sentences":[{"text":"Alright.","start":341.61002,"end":342.11002,"sentiment":"neutral","sentiment_score":0.0982876867055893}],"sentiment":"neutral","sentiment_score":0.0982876867055893,"channel":1,"num_words":1,"start":341.61002,"end":342.11002},{"sentences":[{"text":"that.","start":341.72998,"end":342.22998,"sentiment":"neutral","sentiment_score":0.06729573011398315}],"sentiment":"neutral","sentiment_score":0.06729573011398315,"channel":0,"num_words":1,"start":341.72998,"end":342.22998},{"sentences":[{"text":"No.","start":342.25,"end":342.49,"sentiment":"neutral","sentiment_score":0.16874974966049194},{"text":"It's all good.","start":342.49,"end":342.97,"sentiment":"neutral","sentiment_score":0.31496840715408325},{"text":"As long as we have it right, that's all that matters because then at","start":342.97,"end":345.53,"sentiment":"neutral","sentiment_score":0.17770358068602427}],"sentiment":"neutral","sentiment_score":0.20008361670706007,"channel":1,"num_words":18,"start":342.25,"end":345.53},{"sentences":[{"text":"Yeah.","start":345.49,"end":345.81,"sentiment":"neutral","sentiment_score":0.1252114474773407}],"sentiment":"neutral","sentiment_score":0.1252114474773407,"channel":0,"num_words":1,"start":345.49,"end":345.81},{"sentences":[{"text":"least it","start":345.53,"end":345.85,"sentiment":"neutral","sentiment_score":0.08127572759985924}],"sentiment":"neutral","sentiment_score":0.08127572759985924,"channel":1,"num_words":2,"start":345.53,"end":345.85},{"sentences":[{"text":"Absolutely.","start":345.81,"end":346.31,"sentiment":"neutral","sentiment_score":0.14708465337753296}],"sentiment":"neutral","sentiment_score":0.14708465337753296,"channel":0,"num_words":1,"start":345.81,"end":346.31},{"sentences":[{"text":"doesn't have to be changed in sales.","start":345.85,"end":347.79,"sentiment":"neutral","sentiment_score":0.005220590957573482}],"sentiment":"neutral","sentiment_score":0.005220590957573482,"channel":1,"num_words":7,"start":345.85,"end":347.79},{"sentences":[{"text":"Absolutely.","start":348.475,"end":348.975,"sentiment":"neutral","sentiment_score":0.0992928072810173},{"text":"Come pension time.","start":349.035,"end":349.835,"sentiment":"neutral","sentiment_score":0.053075771778821945},{"text":"You wouldn't want that wrong.","start":349.835,"end":351.055,"sentiment":"neutral","sentiment_score":-0.08455244675278664}],"sentiment":"neutral","sentiment_score":-0.018249123460716672,"channel":0,"num_words":9,"start":348.475,"end":351.055},{"sentences":[{"text":"No.","start":351.63498,"end":351.79498,"sentiment":"neutral","sentiment_score":-0.05271053314208984},{"text":"Not at all.","start":351.79498,"end":352.69498,"sentiment":"neutral","sentiment_score":-0.02886843743423621},{"text":"And how long can I have today?","start":352.995,"end":354.69498,"sentiment":"neutral","sentiment_score":0.014570009628576892}],"sentiment":"neutral","sentiment_score":-0.003393252549523657,"channel":1,"num_words":11,"start":351.63498,"end":354.69498},{"sentences":[{"text":"With this one here so I believe the client is getting contributions into the account there, but I also believe the client is on workers' compensation at the moment.","start":355.355,"end":363.61002,"sentiment":"neutral","sentiment_score":0.029184501746605182},{"text":"So I just wanted to find out when if the contributions are still continuously going in and how much they have been for on a regular basis if they have.","start":363.61002,"end":372.51,"sentiment":"neutral","sentiment_score":0.06279997105399768}],"sentiment":"neutral","sentiment_score":0.046277113258838654,"channel":0,"num_words":59,"start":355.355,"end":372.51},{"sentences":[{"text":"So we looks like the member is still getting super guarantee, and each payment is the same for did you want the net or gross amount?","start":373.36002,"end":380.485,"sentiment":"neutral","sentiment_score":0.07582658264212884}],"sentiment":"neutral","sentiment_score":0.07582658264212884,"channel":1,"num_words":26,"start":373.36002,"end":380.485},{"sentences":[{"text":"Can I have both if possible?","start":381.225,"end":382.76498,"sentiment":"neutral","sentiment_score":0.02802745873729388}],"sentiment":"neutral","sentiment_score":0.02802745873729388,"channel":0,"num_words":6,"start":381.225,"end":382.76498},{"sentences":[{"text":"Yeah.","start":383.10498,"end":383.345,"sentiment":"neutral","sentiment_score":0.05539874732494354},{"text":"Of course.","start":383.345,"end":383.66498,"sentiment":"neutral","sentiment_score":0.05290740914642811},{"text":"So the gross amount is $576","start":383.66498,"end":386.625,"sentiment":"neutral","sentiment_score":0.04293191246688366}],"sentiment":"neutral","sentiment_score":0.04653389337990019,"channel":1,"num_words":9,"start":383.10498,"end":386.625},{"sentences":[{"text":"Yep.","start":386.6,"end":387.1,"sentiment":"neutral","sentiment_score":0.049394529312849045}],"sentiment":"neutral","sentiment_score":0.049394529312849045,"channel":0,"num_words":1,"start":386.6,"end":387.1},{"sentences":[{"text":"and 85¢, and the net amount is $490.32.","start":386.625,"end":393.27,"sentiment":"neutral","sentiment_score":0.03772651510579245}],"sentiment":"neutral","sentiment_score":0.03772651510579245,"channel":1,"num_words":8,"start":386.625,"end":393.27},{"sentences":[{"text":"And 32.","start":393.96002,"end":394.76,"sentiment":"neutral","sentiment_score":0.01284971833229065},{"text":"And how often are those going into the account?","start":394.76,"end":396.94,"sentiment":"neutral","sentiment_score":0.0177233074274328}],"sentiment":"neutral","sentiment_score":0.01683720031922514,"channel":0,"num_words":11,"start":393.96002,"end":396.94},{"sentences":[{"text":"It looks like it's twice a month.","start":398.87,"end":400.97,"sentiment":"neutral","sentiment_score":0.017201478326959268}],"sentiment":"neutral","sentiment_score":0.017201478326959268,"channel":1,"num_words":7,"start":398.87,"end":400.97},{"sentences":[{"text":"Okay.","start":401.57498,"end":401.895,"sentiment":"neutral","sentiment_score":0.05484098941087723},{"text":"So every, say, fortnightly.","start":401.895,"end":403.195,"sentiment":"neutral","sentiment_score":0.08104705810546875},{"text":"Beautiful.","start":403.41498,"end":403.91498,"sentiment":"neutral","sentiment_score":0.2971470355987549}],"sentiment":"neutral","sentiment_score":0.11269604290525119,"channel":0,"num_words":6,"start":401.57498,"end":403.91498},{"sentences":[{"text":"Yep.","start":403.83,"end":404.15,"sentiment":"neutral","sentiment_score":0.13853886723518372}],"sentiment":"neutral","sentiment_score":0.13853886723518372,"channel":1,"num_words":1,"start":403.83,"end":404.15},{"sentences":[{"text":"And they're","start":403.975,"end":404.375,"sentiment":"neutral","sentiment_score":0.07299785874783993}],"sentiment":"neutral","sentiment_score":0.07299785874783993,"channel":0,"num_words":2,"start":403.975,"end":404.375},{"sentences":[{"text":"Four","start":404.15,"end":404.38998,"sentiment":"neutral","sentiment_score":0.033080313354730606}],"sentiment":"neutral","sentiment_score":0.033080313354730606,"channel":1,"num_words":1,"start":404.15,"end":404.38998},{"sentences":[{"text":"still","start":404.375,"end":404.615,"sentiment":"neutral","sentiment_score":0.04226522892713547}],"sentiment":"neutral","sentiment_score":0.04226522892713547,"channel":0,"num_words":1,"start":404.375,"end":404.615},{"sentences":[{"text":"100.","start":404.38998,"end":404.88998,"sentiment":"neutral","sentiment_score":0.023979801684617996}],"sentiment":"neutral","sentiment_score":0.023979801684617996,"channel":1,"num_words":1,"start":404.38998,"end":404.88998},{"sentences":[{"text":"going in even they haven't sort of stopped.","start":404.615,"end":406.615,"sentiment":"neutral","sentiment_score":-0.010964366840198636},{"text":"There's been no transition period where they've stopped or changed in the amount over the last few months?","start":406.615,"end":412.555,"sentiment":"neutral","sentiment_score":-0.017140030550460022}],"sentiment":"neutral","sentiment_score":-0.015239826331918057,"channel":0,"num_words":26,"start":404.615,"end":412.555},{"sentences":[{"text":"So last one we had was the May 11, which was the amount I gave you.","start":412.995,"end":417.17502,"sentiment":"neutral","sentiment_score":0.015368020161986351},{"text":"Prior","start":417.39502,"end":417.715,"sentiment":"neutral","sentiment_score":0.03987285494804382}],"sentiment":"neutral","sentiment_score":0.016809481031754437,"channel":1,"num_words":17,"start":412.995,"end":417.715},{"sentences":[{"text":"Yep.","start":417.69998,"end":418.19998,"sentiment":"neutral","sentiment_score":0.019422493875026703}],"sentiment":"neutral","sentiment_score":0.019422493875026703,"channel":0,"num_words":1,"start":417.69998,"end":418.19998},{"sentences":[{"text":"to that, it was the April 30, which is the amount I gave you.","start":417.715,"end":421.23,"sentiment":"neutral","sentiment_score":0.022281556656318053},{"text":"There was one","start":421.31,"end":421.95,"sentiment":"neutral","sentiment_score":0.008634675915042559}],"sentiment":"neutral","sentiment_score":0.019873283584328258,"channel":1,"num_words":17,"start":417.715,"end":421.95},{"sentences":[{"text":"Yep.","start":421.78,"end":422.28,"sentiment":"neutral","sentiment_score":0.007590774446725845}],"sentiment":"neutral","sentiment_score":0.007590774446725845,"channel":0,"num_words":1,"start":421.78,"end":422.28},{"sentences":[{"text":"on the April 15, which was for a different amount.","start":421.95,"end":424.93002,"sentiment":"neutral","sentiment_score":0.007139769149944186},{"text":"Did you want me to send you an account rundown so you can view the contribution history?","start":426.75,"end":430.13,"sentiment":"neutral","sentiment_score":0.0378329803728882}],"sentiment":"neutral","sentiment_score":0.026465124364390417,"channel":1,"num_words":27,"start":421.95,"end":430.13},{"sentences":[{"text":"If you could, that'd be great.","start":430.67502,"end":431.795,"sentiment":"positive","sentiment_score":0.5194552640120188},{"text":"We did get a contribution run sorry.","start":431.795,"end":433.875,"sentiment":"neutral","sentiment_score":0.15971776843070984},{"text":"We did get a rundown a a couple of weeks ago or a couple of days","start":433.875,"end":436.835,"sentiment":"neutral","sentiment_score":0.031323071802034974}],"sentiment":"neutral","sentiment_score":0.16330776247998763,"channel":0,"num_words":29,"start":430.67502,"end":436.835},{"sentences":[{"text":"Mhmm.","start":436.805,"end":437.305,"sentiment":"neutral","sentiment_score":0.007563311606645584}],"sentiment":"neutral","sentiment_score":0.007563311606645584,"channel":1,"num_words":1,"start":436.805,"end":437.305},{"sentences":[{"text":"ago.","start":436.835,"end":437.075,"sentiment":"neutral","sentiment_score":-0.005067118909209967},{"text":"Sorry.","start":437.075,"end":437.315,"sentiment":"neutral","sentiment_score":-0.01457984372973442},{"text":"But it just didn't have the contributions on there, like, the transaction listing.","start":437.315,"end":441.19998,"sentiment":"neutral","sentiment_score":-0.008813436071460064},{"text":"But if you can send","start":441.34,"end":442.22,"sentiment":"neutral","sentiment_score":0.10265605002641678}],"sentiment":"neutral","sentiment_score":0.018952930928207934,"channel":0,"num_words":20,"start":436.835,"end":442.22},{"sentences":[{"text":"Okay.","start":442.165,"end":442.665,"sentiment":"neutral","sentiment_score":0.32876086235046387}],"sentiment":"neutral","sentiment_score":0.32876086235046387,"channel":1,"num_words":1,"start":442.165,"end":442.665},{"sentences":[{"text":"that through, that would be fantastic.","start":442.22,"end":443.75998,"sentiment":"positive","sentiment_score":0.6021495014429092},{"text":"Yeah.","start":444.06,"end":444.56,"sentiment":"neutral","sentiment_score":0.08333581686019897}],"sentiment":"positive","sentiment_score":0.5280332607882363,"channel":0,"num_words":7,"start":442.22,"end":444.56},{"sentences":[{"text":"Of course.","start":447.925,"end":448.62,"sentiment":"neutral","sentiment_score":0.0798245295882225},{"text":"Let me just have a look.","start":448.69998,"end":450.0,"sentiment":"neutral","sentiment_score":0.05226748064160347},{"text":"Right.","start":452.54,"end":453.04,"sentiment":"neutral","sentiment_score":0.03067968226969242},{"text":"Okay.","start":453.1,"end":453.6,"sentiment":"neutral","sentiment_score":0.0199703611433506},{"text":"What's going on here?","start":453.74,"end":455.19998,"sentiment":"neutral","sentiment_score":-0.000711820786818862}],"sentiment":"neutral","sentiment_score":0.03721833594941667,"channel":1,"num_words":14,"start":447.925,"end":455.19998},{"sentences":[{"text":"Okay.","start":462.855,"end":463.175,"sentiment":"neutral","sentiment_score":-0.003038763999938965},{"text":"If it's alright with you, I'm actually just on a quick hold.","start":463.175,"end":465.815,"sentiment":"neutral","sentiment_score":0.0048514483496546745},{"text":"I just wanna figure out","start":465.815,"end":466.695,"sentiment":"neutral","sentiment_score":-0.008078796230256558}],"sentiment":"neutral","sentiment_score":0.0008213686135907968,"channel":1,"num_words":18,"start":462.855,"end":466.695},{"sentences":[{"text":"Yeah.","start":466.56998,"end":467.06998,"sentiment":"neutral","sentiment_score":-0.037440404295921326}],"sentiment":"neutral","sentiment_score":-0.037440404295921326,"channel":0,"num_words":1,"start":466.56998,"end":467.06998},{"sentences":[{"text":"what's going on.","start":466.695,"end":467.335,"sentiment":"neutral","sentiment_score":-0.06250782310962677},{"text":"So it looks like something's not formatted properly in the system.","start":467.335,"end":469.755,"sentiment":"neutral","sentiment_score":-0.1760157969864932},{"text":"I'll be back","start":470.055,"end":470.375,"sentiment":"neutral","sentiment_score":-0.016667884464065235}],"sentiment":"neutral","sentiment_score":-0.12786475821014712,"channel":1,"num_words":17,"start":466.695,"end":470.375},{"sentences":[{"text":"Oh,","start":470.33,"end":470.65,"sentiment":"neutral","sentiment_score":0.03627360612154007}],"sentiment":"neutral","sentiment_score":0.03627360612154007,"channel":0,"num_words":1,"start":470.33,"end":470.65},{"sentences":[{"text":"with you in","start":470.375,"end":470.695,"sentiment":"neutral","sentiment_score":0.04475236808260282}],"sentiment":"neutral","sentiment_score":0.04475236808260282,"channel":1,"num_words":3,"start":470.375,"end":470.695},{"sentences":[{"text":"absolutely.","start":470.65,"end":471.15,"sentiment":"neutral","sentiment_score":0.036733612418174744}],"sentiment":"neutral","sentiment_score":0.036733612418174744,"channel":0,"num_words":1,"start":470.65,"end":471.15},{"sentences":[{"text":"a moment.","start":470.695,"end":471.095,"sentiment":"neutral","sentiment_score":0.02685551345348358},{"text":"Okay, Diana?","start":471.095,"end":471.915,"sentiment":"neutral","sentiment_score":0.021110032685101032}],"sentiment":"neutral","sentiment_score":0.023982773069292307,"channel":1,"num_words":4,"start":470.695,"end":471.915},{"sentences":[{"text":"Not a problem.","start":472.25,"end":472.97,"sentiment":"neutral","sentiment_score":0.13977454602718353},{"text":"Thank you so much.","start":472.97,"end":474.11,"sentiment":"positive","sentiment_score":0.42783694714307785}],"sentiment":"neutral","sentiment_score":0.30438163237912313,"channel":0,"num_words":7,"start":472.25,"end":474.11},{"sentences":[{"text":"No problem.","start":474.695,"end":475.41,"sentiment":"neutral","sentiment_score":0.23981648683547974},{"text":"Thank you so much for holding, Dana.","start":878.985,"end":880.605,"sentiment":"positive","sentiment_score":0.3691182221685137}],"sentiment":"positive","sentiment_score":0.34038450320561725,"channel":1,"num_words":9,"start":474.695,"end":880.605},{"sentences":[{"text":"No problem at all.","start":882.04004,"end":882.92004,"sentiment":"neutral","sentiment_score":0.11065005511045456},{"text":"So sorry.","start":882.92004,"end":883.48004,"sentiment":"neutral","sentiment_score":0.003966677933931349},{"text":"I had you on mute.","start":883.48004,"end":884.2,"sentiment":"neutral","sentiment_score":-0.014223495312035084},{"text":"I do apologize.","start":884.2,"end":884.94,"sentiment":"neutral","sentiment_score":-0.01842684919635455},{"text":"Thank you so","start":885.08,"end":885.72003,"sentiment":"neutral","sentiment_score":0.20691506564617157}],"sentiment":"neutral","sentiment_score":0.05558122053523274,"channel":0,"num_words":17,"start":882.04004,"end":885.72003},{"sentences":[{"text":"That's","start":885.545,"end":885.865,"sentiment":"neutral","sentiment_score":0.30684900283813477}],"sentiment":"neutral","sentiment_score":0.30684900283813477,"channel":1,"num_words":1,"start":885.545,"end":885.865},{"sentences":[{"text":"much.","start":885.72003,"end":886.22003,"sentiment":"neutral","sentiment_score":0.3317653238773346}],"sentiment":"neutral","sentiment_score":0.3317653238773346,"channel":0,"num_words":1,"start":885.72003,"end":886.22003},{"sentences":[{"text":"all good.","start":885.865,"end":886.605,"sentiment":"neutral","sentiment_score":0.29298821836709976}],"sentiment":"neutral","sentiment_score":0.29298821836709976,"channel":1,"num_words":2,"start":885.865,"end":886.605},{"sentences":[{"text":"Sorry.","start":886.28,"end":886.78,"sentiment":"neutral","sentiment_score":0.06636115163564682}],"sentiment":"neutral","sentiment_score":0.06636115163564682,"channel":0,"num_words":1,"start":886.28,"end":886.78},{"sentences":[{"text":"Thank you so much for","start":886.665,"end":888.105,"sentiment":"neutral","sentiment_score":0.19598615765571595}],"sentiment":"neutral","sentiment_score":0.19598615765571595,"channel":1,"num_words":5,"start":886.665,"end":888.105},{"sentences":[{"text":"That's","start":887.865,"end":888.365,"sentiment":"neutral","sentiment_score":0.18356287479400635}],"sentiment":"neutral","sentiment_score":0.18356287479400635,"channel":0,"num_words":1,"start":887.865,"end":888.365},{"sentences":[{"text":"holding.","start":888.105,"end":888.605,"sentiment":"neutral","sentiment_score":0.1571274697780609},{"text":"So, basically,","start":889.22003,"end":889.86,"sentiment":"neutral","sentiment_score":0.13499852269887924}],"sentiment":"neutral","sentiment_score":0.1423748383919398,"channel":1,"num_words":3,"start":888.105,"end":889.86},{"sentences":[{"text":"okay.","start":889.545,"end":890.045,"sentiment":"neutral","sentiment_score":0.12710072100162506}],"sentiment":"neutral","sentiment_score":0.12710072100162506,"channel":0,"num_words":1,"start":889.545,"end":890.045},{"sentences":[{"text":"I've had a look through and we have formatted the TPA wrong.","start":889.86,"end":893.46,"sentiment":"neutral","sentiment_score":0.049763956728080906},{"text":"So I won't be able to generate you a math today, but I'm still happy to go through the contribution history with you over the phone.","start":893.46,"end":898.60004,"sentiment":"neutral","sentiment_score":0.22386988796866858}],"sentiment":"neutral","sentiment_score":0.16888906757690406,"channel":1,"num_words":38,"start":889.86,"end":898.60004},{"sentences":[{"text":"No.","start":898.985,"end":899.225,"sentiment":"neutral","sentiment_score":-0.015315521508455276},{"text":"That's","start":899.225,"end":899.46497,"sentiment":"neutral","sentiment_score":-0.006926644593477249}],"sentiment":"neutral","sentiment_score":-0.011121083050966263,"channel":0,"num_words":2,"start":898.985,"end":899.46497},{"sentences":[{"text":"So","start":899.3,"end":899.8,"sentiment":"neutral","sentiment_score":0.01679389178752899}],"sentiment":"neutral","sentiment_score":0.01679389178752899,"channel":1,"num_words":1,"start":899.3,"end":899.8},{"sentences":[{"text":"okay.","start":899.46497,"end":899.96497,"sentiment":"neutral","sentiment_score":0.04514181613922119},{"text":"Other contributions just as you've kind of noted them there, the the $5.06 $7.08 5 gross, and they basically stay the same.","start":900.91,"end":909.09,"sentiment":"neutral","sentiment_score":0.10008757222782481},{"text":"There's no real change to them.","start":909.15,"end":910.93,"sentiment":"neutral","sentiment_score":-0.060943052638322115}],"sentiment":"neutral","sentiment_score":0.06487620997660119,"channel":0,"num_words":29,"start":899.46497,"end":910.93},{"sentences":[{"text":"the only changes that I can note happened on the April 15 and the March 18,","start":911.395,"end":917.13,"sentiment":"neutral","sentiment_score":0.060025263810530305}],"sentiment":"neutral","sentiment_score":0.060025263810530305,"channel":1,"num_words":16,"start":911.395,"end":917.13},{"sentences":[{"text":"Yep.","start":917.72504,"end":918.22504,"sentiment":"neutral","sentiment_score":0.0872161015868187}],"sentiment":"neutral","sentiment_score":0.0872161015868187,"channel":0,"num_words":1,"start":917.72504,"end":918.22504},{"sentences":[{"text":"and that went to the same value.","start":918.01,"end":919.55,"sentiment":"neutral","sentiment_score":0.09226570491279874},{"text":"So that was $461.48 gross and","start":919.61,"end":924.49,"sentiment":"neutral","sentiment_score":0.10600288212299347}],"sentiment":"neutral","sentiment_score":0.09860594054827324,"channel":1,"num_words":13,"start":918.01,"end":924.49},{"sentences":[{"text":"Yep.","start":924.445,"end":924.945,"sentiment":"neutral","sentiment_score":0.07602070271968842}],"sentiment":"neutral","sentiment_score":0.07602070271968842,"channel":0,"num_words":1,"start":924.445,"end":924.945},{"sentences":[{"text":"then $392.26 net.","start":924.49,"end":929.39,"sentiment":"neutral","sentiment_score":0.04582528894146284},{"text":"And that's, like, the only real difference I've noticed by going through","start":929.585,"end":933.265,"sentiment":"neutral","sentiment_score":0.07654029099891584}],"sentiment":"neutral","sentiment_score":0.07039729058742523,"channel":1,"num_words":15,"start":924.49,"end":933.265},{"sentences":[{"text":"Okay.","start":933.26,"end":933.5,"sentiment":"neutral","sentiment_score":0.04371502250432968}],"sentiment":"neutral","sentiment_score":0.04371502250432968,"channel":0,"num_words":1,"start":933.26,"end":933.5},{"sentences":[{"text":"the contribution","start":933.265,"end":933.925,"sentiment":"neutral","sentiment_score":0.026325710117816925}],"sentiment":"neutral","sentiment_score":0.026325710117816925,"channel":1,"num_words":2,"start":933.265,"end":933.925},{"sentences":[{"text":"Yep.","start":933.5,"end":934.0,"sentiment":"neutral","sentiment_score":0.04873323440551758}],"sentiment":"neutral","sentiment_score":0.04873323440551758,"channel":0,"num_words":1,"start":933.5,"end":934.0},{"sentences":[{"text":"history.","start":933.985,"end":934.465,"sentiment":"neutral","sentiment_score":0.028560064733028412},{"text":"Everything else looks","start":934.465,"end":935.265,"sentiment":"neutral","sentiment_score":0.014372821586827437}],"sentiment":"neutral","sentiment_score":0.01791963237337768,"channel":1,"num_words":4,"start":933.985,"end":935.265},{"sentences":[{"text":"No.","start":935.18,"end":935.68,"sentiment":"neutral","sentiment_score":-0.04026234894990921}],"sentiment":"neutral","sentiment_score":-0.04026234894990921,"channel":0,"num_words":1,"start":935.18,"end":935.68},{"sentences":[{"text":"the exact same.","start":935.265,"end":936.325,"sentiment":"neutral","sentiment_score":-0.042250637585918106}],"sentiment":"neutral","sentiment_score":-0.042250637585918106,"channel":1,"num_words":3,"start":935.265,"end":936.325},{"sentences":[{"text":"That's okay.","start":936.78,"end":937.58,"sentiment":"neutral","sentiment_score":0.1662018895149231},{"text":"Not a problem at all.","start":937.58,"end":938.7,"sentiment":"neutral","sentiment_score":0.27545852959156036},{"text":"All good.","start":938.7,"end":939.405,"sentiment":"positive","sentiment_score":0.4812801033258438},{"text":"So can I ask, with the TPA issue,","start":939.48505,"end":942.065,"sentiment":"neutral","sentiment_score":0.017925428575836122}],"sentiment":"neutral","sentiment_score":0.16562706248506026,"channel":0,"num_words":17,"start":936.78,"end":942.065},{"sentences":[{"text":"Mhmm.","start":942.065,"end":942.565,"sentiment":"neutral","sentiment_score":0.0015175549779087305}],"sentiment":"neutral","sentiment_score":0.0015175549779087305,"channel":1,"num_words":1,"start":942.065,"end":942.565},{"sentences":[{"text":"do we need to get a new one signed by the client?","start":942.92505,"end":945.265,"sentiment":"neutral","sentiment_score":0.000830742297694087}],"sentiment":"neutral","sentiment_score":0.000830742297694087,"channel":0,"num_words":12,"start":942.92505,"end":945.265},{"sentences":[{"text":"So what I've done is I've made an internal escalation to have it readded to reflect having an adviser because you are a third party on the account.","start":945.98004,"end":953.66003,"sentiment":"neutral","sentiment_score":0.006301189662605923},{"text":"We have a different setting for advisers as such.","start":953.66003,"end":956.265,"sentiment":"neutral","sentiment_score":-0.014198976982798841},{"text":"And since you're","start":956.34503,"end":957.065,"sentiment":"neutral","sentiment_score":-0.010512908299763998}],"sentiment":"neutral","sentiment_score":0.00042759482021210716,"channel":1,"num_words":40,"start":945.98004,"end":957.065},{"sentences":[{"text":"Okay.","start":956.77997,"end":957.27997,"sentiment":"neutral","sentiment_score":-0.016480349004268646}],"sentiment":"neutral","sentiment_score":-0.016480349004268646,"channel":0,"num_words":1,"start":956.77997,"end":957.27997},{"sentences":[{"text":"not an adviser on the account, we can't generate you an account rundown.","start":957.065,"end":961.72504,"sentiment":"neutral","sentiment_score":-0.026554040180949066},{"text":"So","start":962.10504,"end":962.585,"sentiment":"neutral","sentiment_score":-0.0006260741502046585}],"sentiment":"neutral","sentiment_score":-0.024702042607324465,"channel":1,"num_words":14,"start":957.065,"end":962.585},{"sentences":[{"text":"Oh, okay.","start":962.3,"end":962.86,"sentiment":"neutral","sentiment_score":0.012213064357638359}],"sentiment":"neutral","sentiment_score":0.012213064357638359,"channel":0,"num_words":2,"start":962.3,"end":962.86},{"sentences":[{"text":"I've asked","start":962.585,"end":963.065,"sentiment":"neutral","sentiment_score":0.0057719668839126825}],"sentiment":"neutral","sentiment_score":0.0057719668839126825,"channel":1,"num_words":2,"start":962.585,"end":963.065},{"sentences":[{"text":"That's fine.","start":962.86,"end":963.57996,"sentiment":"neutral","sentiment_score":0.019836707040667534}],"sentiment":"neutral","sentiment_score":0.019836707040667534,"channel":0,"num_words":2,"start":962.86,"end":963.57996},{"sentences":[{"text":"they three","start":963.145,"end":963.865,"sentiment":"neutral","sentiment_score":0.005829486763104796}],"sentiment":"neutral","sentiment_score":0.005829486763104796,"channel":1,"num_words":2,"start":963.145,"end":963.865},{"sentences":[{"text":"Yeah.","start":963.57996,"end":964.07996,"sentiment":"neutral","sentiment_score":0.012397531419992449}],"sentiment":"neutral","sentiment_score":0.012397531419992449,"channel":0,"num_words":1,"start":963.57996,"end":964.07996},{"sentences":[{"text":"three three digit source.","start":963.865,"end":965.22504,"sentiment":"neutral","sentiment_score":0.00593799608759582},{"text":"If if they want a new TPA, they might reach out to you guys.","start":965.22504,"end":970.34503,"sentiment":"neutral","sentiment_score":0.0051693291669445375},{"text":"They'll reach out to the member.","start":970.34503,"end":971.645,"sentiment":"neutral","sentiment_score":0.007992614060640335}],"sentiment":"neutral","sentiment_score":0.006003261543810368,"channel":1,"num_words":24,"start":963.865,"end":971.645},{"sentences":[{"text":"Yep.","start":971.35504,"end":971.85504,"sentiment":"neutral","sentiment_score":0.014426922425627708}],"sentiment":"neutral","sentiment_score":0.014426922425627708,"channel":0,"num_words":1,"start":971.35504,"end":971.85504},{"sentences":[{"text":"But","start":972.0,"end":972.5,"sentiment":"neutral","sentiment_score":0.0047705043107271194}],"sentiment":"neutral","sentiment_score":0.0047705043107271194,"channel":1,"num_words":1,"start":972.0,"end":972.5},{"sentences":[{"text":"Yep.","start":972.23505,"end":972.73505,"sentiment":"neutral","sentiment_score":0.008241888135671616}],"sentiment":"neutral","sentiment_score":0.008241888135671616,"channel":0,"num_words":1,"start":972.23505,"end":972.73505},{"sentences":[{"text":"I've just escalated it, and I've spoken with my coworkers as well.","start":972.72003,"end":976.0,"sentiment":"neutral","sentiment_score":-0.01490630970026056},{"text":"And they said that was the best route was to escalate it, to have it amended for you.","start":976.0,"end":979.04004,"sentiment":"neutral","sentiment_score":-0.02753984710822503},{"text":"And I I do apologize.","start":979.04004,"end":980.18,"sentiment":"neutral","sentiment_score":-0.08053863644599915}],"sentiment":"neutral","sentiment_score":-0.03077960418803351,"channel":1,"num_words":35,"start":972.72003,"end":980.18},{"sentences":[{"text":"Okay.","start":980.25,"end":980.57,"sentiment":"neutral","sentiment_score":0.015220073983073236},{"text":"No.","start":980.57,"end":980.81,"sentiment":"neutral","sentiment_score":0.0077600181102752686},{"text":"That's absolutely fine.","start":980.81,"end":981.85,"sentiment":"neutral","sentiment_score":0.1577849661310514},{"text":"I appreciate your help.","start":981.85,"end":982.88995,"sentiment":"positive","sentiment_score":0.5644075721502304},{"text":"You've done amazing.","start":982.88995,"end":983.85,"sentiment":"positive","sentiment_score":0.6718842188517252}],"sentiment":"positive","sentiment_score":0.39746816130355,"channel":0,"num_words":12,"start":980.25,"end":983.85},{"sentences":[{"text":"Thank you so much.","start":983.85,"end":984.99,"sentiment":"positive","sentiment_score":0.6009206622838974},{"text":"Can I ask, with the TPA, so they have to be web signed if we did need to get the client to sign a new one?","start":985.05,"end":989.69,"sentiment":"neutral","sentiment_score":0.029656636636131085},{"text":"Are they able to, like, electronically sign these at all?","start":989.69,"end":992.145,"sentiment":"neutral","sentiment_score":-0.013900553062558173}],"sentiment":"neutral","sentiment_score":0.0758937417762354,"channel":0,"num_words":40,"start":983.85,"end":992.145},{"sentences":[{"text":"They cannot electronically sign them.","start":992.665,"end":994.525,"sentiment":"neutral","sentiment_score":-0.10398962497711181}],"sentiment":"neutral","sentiment_score":-0.10398962497711181,"channel":1,"num_words":5,"start":992.665,"end":994.525},{"sentences":[{"text":"They can.","start":994.625,"end":995.10504,"sentiment":"neutral","sentiment_score":-0.04717505909502506},{"text":"Okay.","start":995.10504,"end":995.42505,"sentiment":"neutral","sentiment_score":0.1285005509853363},{"text":"Perfect.","start":995.42505,"end":995.745,"sentiment":"neutral","sentiment_score":0.2742248773574829},{"text":"We might just get one sign when we talk to her next time anyway if she's signing some documents for us.","start":995.745,"end":999.745,"sentiment":"neutral","sentiment_score":0.17837388352269218},{"text":"That way, we have it all up to date for you guys.","start":999.745,"end":1001.585,"sentiment":"neutral","sentiment_score":0.24158109600345293}],"sentiment":"neutral","sentiment_score":0.18792432476137136,"channel":0,"num_words":37,"start":994.625,"end":1001.585},{"sentences":[{"text":"But thank you so much.","start":1001.585,"end":1002.865,"sentiment":"positive","sentiment_score":0.4207481622695923},{"text":"I really appreciate that, Chloe.","start":1002.865,"end":1004.48505,"sentiment":"positive","sentiment_score":0.4865672826766968}],"sentiment":"positive","sentiment_score":0.4536577224731445,"channel":0,"num_words":10,"start":1001.585,"end":1004.48505},{"sentences":[{"text":"Of course.","start":1005.09,"end":1005.57,"sentiment":"neutral","sentiment_score":0.19264333695173264},{"text":"No problem, Diana.","start":1005.57,"end":1006.29,"sentiment":"neutral","sentiment_score":0.1518333504597346},{"text":"Was there anything else I could help you with","start":1006.29,"end":1007.7509,"sentiment":"neutral","sentiment_score":0.14909475213951534}],"sentiment":"neutral","sentiment_score":0.15590282103845052,"channel":1,"num_words":14,"start":1005.09,"end":1007.7509},{"sentences":[{"text":"That's everything.","start":1008.3,"end":1009.02,"sentiment":"neutral","sentiment_score":0.174752376973629},{"text":"Thank you.","start":1009.02,"end":1009.5,"sentiment":"neutral","sentiment_score":0.29540811479091644},{"text":"You have an amazing afternoon, and hopefully, your last hour goes nice and quick for you.","start":1009.5,"end":1013.6,"sentiment":"positive","sentiment_score":0.8755244351923466}],"sentiment":"positive","sentiment_score":0.7474355973303318,"channel":0,"num_words":20,"start":1008.3,"end":1013.6},{"sentences":[{"text":"today?","start":1013.59094,"end":1013.9909,"sentiment":"positive","sentiment_score":0.3900238275527954},{"text":"You too.","start":1013.9909,"end":1014.6309,"sentiment":"positive","sentiment_score":0.5382864326238632},{"text":"Take care.","start":1014.6309,"end":1015.4509,"sentiment":"positive","sentiment_score":0.5537984371185303}],"sentiment":"positive","sentiment_score":0.5148387134075165,"channel":1,"num_words":5,"start":1013.59094,"end":1015.4509},{"sentences":[{"text":"Thank you.","start":1015.66,"end":1016.22003,"sentiment":"positive","sentiment_score":0.7923647165298462},{"text":"See you later.","start":1016.22003,"end":1016.86,"sentiment":"positive","sentiment_score":0.5991480350494385},{"text":"Bye.","start":1016.86,"end":1017.36,"sentiment":"neutral","sentiment_score":0.2797934412956238}],"sentiment":"positive","sentiment_score":0.610327829917272,"channel":0,"num_words":6,"start":1015.66,"end":1017.36},{"sentences":[{"text":"Bye.","start":1017.6709,"end":1018.1709,"sentiment":"neutral","sentiment_score":-0.09501905739307404}],"sentiment":"neutral","sentiment_score":-0.09501905739307404,"channel":1,"num_words":1,"start":1017.6709,"end":1018.1709}]},"summary":{"result":"success","short":"A customer calls Hester and is directed to a representative who provides personal information and details of their account. They discuss contributions and workers' compensation, but realize the TPA is not formatted properly. The representative provides gross and net amounts and explains that the contribution history is not formatted properly. The customer is on hold, apologizes for the delay, and is informed that signing a new TPA is necessary to have it readded for the customer. The representative explains that the TPA cannot be electronically signed and offers to send an account rundown for the customer."},"intents":{"segments":[{"text":"To assist you using your keypad, please enter the member number you're calling about.","start_word":36,"end_word":49,"intents":[{"intent":"Assist caller","confidence_score":0.11590105}]},{"text":"Please hold while we transfer your call to a member of our team.","start_word":50,"end_word":62,"intents":[{"intent":"Help with call transfer","confidence_score":0.0005103331},{"intent":"Transfer call","confidence_score":0.44807455},{"intent":"Transfer call","confidence_score":0.4083394}]},{"text":"Your personal information may be collected during this call and will be managed in accordance with Hester's privacy policy, which is available on our website, hester.com.au. You can also ask us to send you a copy of the Hester privacy policy. Hello.","start_word":97,"end_word":138,"intents":[{"intent":"Provide information","confidence_score":0.059709232}]},{"text":"We have a mutual client named Catherine Taylor. Can I give you her account number if possible?","start_word":263,"end_word":279,"intents":[{"intent":"Provide account number","confidence_score":0.16443591}]},{"text":"So I have been able to verify you today for the account, Dana. So we have the date of birth different on our file. We have it as the 1975. Oh, okay.","start_word":537,"end_word":568,"intents":[{"intent":"Verify account information","confidence_score":0.29349288}]},{"text":"With this one here so I believe the client is getting contributions into the account there, but I also believe the client is on workers' compensation at the moment. So I just wanted to find out when if the contributions are still continuously going in and how much they have been for on a regular basis if they have.","start_word":698,"end_word":756,"intents":[{"intent":"Inquire about contributions","confidence_score":0.0045985086}]},{"text":"Did you want me to send you an account rundown so you can view the contribution history?","start_word":909,"end_word":925,"intents":[{"intent":"Request account rundown","confidence_score":0.28864953}]},{"text":"So it looks like something's not formatted properly in the system.","start_word":1020,"end_word":1030,"intents":[{"intent":"Explain formatted system","confidence_score":0.011451207}]},{"text":"I've had a look through and we have formatted the TPA wrong. So I won't be able to generate you a math today, but I'm still happy to go through the contribution history with you over the phone. No.","start_word":1091,"end_word":1129,"intents":[{"intent":"Propose math","confidence_score":0.0052845757}]},{"text":"Other contributions just as you've kind of noted them there, the the $5.06 $7.08 5 gross, and they basically stay the same. There's no real change to them. the only changes that I can note happened on the April 15 and the March 18, Yep. and that went to the same value. So that was $461.48 gross and Yep. then $392.26 net.","start_word":1133,"end_word":1194,"intents":[{"intent":"Provide contributions","confidence_score":0.0013662578}]},{"text":"Was there anything else I could help you with That's everything.","start_word":1484,"end_word":1494,"intents":[{"intent":"Request tpa assistance","confidence_score":0.048333637}]}]},"sentiments":{"segments":[{"text":"Welcome to HESTA Industry Super. If you're a HESTA member, press 1. Third party authority, press 2. Employer, press To help me direct your call, please tell me how I can help you today. Account rundown. To assist you using your keypad, please enter the member number you're calling about. Please hold while we transfer your call to a member of our team. This call may be recorded for training and quality assurance purposes. If you do not wish for this call to be recorded, you may choose to hang up or advise your contact center representative. Your personal information may be collected during this call and will be managed in accordance with Hester's privacy policy, which is available on our website, hester.com.au. You can also ask us to send you a copy of the Hester privacy policy. Hello. Thank you for calling Hester. You're speaking with Chloe. Can I please start with your full name? Hi, Chloe. My name is Dana Taylor. How are you this morning this afternoon? Sorry.","start_word":0,"end_word":170,"sentiment":"neutral","sentiment_score":0.03460829704999924},{"text":"You're all good. I'm good. Thank you, Dana.","start_word":171,"end_word":178,"sentiment":"positive","sentiment_score":0.4033826291561126},{"text":"How are you? I'm very well. If I knew what time of day it was, it'd be okay. It doesn't feel like it's late enough. You know what I mean? Absolutely. Hopefully, you're nearly ready to go home soon too. Well, only about an hour and a bit, but yep. Oh, the look.","start_word":179,"end_word":231,"sentiment":"neutral","sentiment_score":0.09330569952726364},{"text":"That is closer than you had this morning, so that is fantastic. Exactly. Happy happy for you, Oh, Dana. good, Chloe. Hopefully, I've got a nice easy one for your afternoon.","start_word":232,"end_word":262,"sentiment":"positive","sentiment_score":0.4568513631820678},{"text":"We have a mutual client named Catherine Taylor. Can I give you her account number if possible? Yeah. Go for it. Legend. It is 13548137. I just need the date. Thank you. Just bear with me two moments. And what's So the sorry, member's date Chloe. of birth, please? Yeah. Absolutely. So her date of birth I have I'm so sorry. It's on a different screen. It'll be two You're seconds all for good. you. We have the 1975. And what's the member's full residential address, including state and postcode, please? I've got 2 Carina Road, Lindisfarne, Tasmania 7015.","start_word":263,"end_word":361,"sentiment":"neutral","sentiment_score":0.04391956375441467},{"text":"Thank you.","start_word":362,"end_word":363,"sentiment":"positive","sentiment_score":0.3754475712776184},{"text":"And where are you calling from, please? Oakview Financial. And who's the adviser on file, please? We have several of them noted there. You've got Severiano Zata, Dana Taylor, Veronica Glover. May we have a different adviser listed? Yeah. Sure. Bartha, will you, Ryan? Thank you. And who are the beneficiaries on the account? The beneficiaries on the account here I have, sorry, another screen. I have all this. I reckon this is in a different screen. I do apologize about that. That's all good. Oh, sorry. My document closed. Just two That's seconds all good. while I open it back up again.","start_word":364,"end_word":466,"sentiment":"neutral","sentiment_score":0.014270436018705368},{"text":"I had all this set up for you, and I was, like, ready to go.","start_word":467,"end_word":481,"sentiment":"positive","sentiment_score":0.3463638722896576},{"text":"And then afternoon with the computer.","start_word":482,"end_word":487,"sentiment":"neutral","sentiment_score":0.20154234766960144},{"text":"Love that.","start_word":488,"end_word":489,"sentiment":"positive","sentiment_score":0.5190821886062622},{"text":"So beneficiaries on the account. I have it should be Jamieson Taylor. Can I have the full name, please? I only have his name as Jamieson on here. And what's the investment option, please? Absolutely. So the investment option on the account is balance growth.","start_word":490,"end_word":534,"sentiment":"neutral","sentiment_score":0.08421492576599121},{"text":"Thank you.","start_word":535,"end_word":536,"sentiment":"positive","sentiment_score":0.4712432324886322},{"text":"So I have been able to verify you today for the account, Dana. So we have the date of birth different on our file. We have it as the 1975. Oh, okay. That's interesting. Let me just go Yes. back and double So check.","start_word":537,"end_word":580,"sentiment":"neutral","sentiment_score":0.13969525694847107},{"text":"That's I don't know if that's us having it wrong or you guys having it wrong.","start_word":581,"end_word":596,"sentiment":"negative","sentiment_score":-0.34035801887512207},{"text":"no. That's okay. Let me just pull up the document again. So I've got the first and fourth nineteen seventy '5 on this TPA here, but let me just double check her ID exactly for you. On the front. I have the 01/04/1975 on her ID exactly. Yep. Sorry about Alright. that. No. It's all good. As long as we have it right, that's all that matters because then at Yeah. least it Absolutely. doesn't have to be changed in sales. Absolutely. Come pension time. You wouldn't want that wrong. No. Not at all. And how long can I have today? With this one here so I believe the client is getting contributions into the account there, but I also believe the client is on workers' compensation at the moment. So I just wanted to find out when if the contributions are still continuously going in and how much they have been for on a regular basis if they have. So we looks like the member is still getting super guarantee, and each payment is the same for did you want the net or gross amount? Can I have both if possible? Yeah. Of course. So the gross amount is $576 Yep. and 85<unk>, and the net amount is $490.32. And 32. And how often are those going into the account? It looks like it's twice a month. Okay. So every, say, fortnightly.","start_word":597,"end_word":831,"sentiment":"neutral","sentiment_score":0.049395740032196045},{"text":"Beautiful.","start_word":831,"end_word":832,"sentiment":"positive","sentiment_score":0.384282261133194},{"text":"Yep. And they're Four still 100. going in even they haven't sort of stopped. There's been no transition period where they've stopped or changed in the amount over the last few months? So last one we had was the May 11, which was the amount I gave you. Prior Yep. to that, it was the April 30, which is the amount I gave you. There was one Yep. on the April 15, which was for a different amount. Did you want me to send you an account rundown so you can view the contribution history?","start_word":832,"end_word":925,"sentiment":"neutral","sentiment_score":0.017374201023832282},{"text":"If you could, that'd be great.","start_word":926,"end_word":931,"sentiment":"positive","sentiment_score":0.5390843152999878},{"text":"We did get a contribution run sorry. We did get a rundown a a couple of weeks ago or a couple of days Mhmm. ago. Sorry. But it just didn't have the contributions on there, like, the transaction listing. But if you can send Okay.","start_word":932,"end_word":976,"sentiment":"neutral","sentiment_score":0.04932133853435517},{"text":"that through, that would be fantastic.","start_word":977,"end_word":982,"sentiment":"positive","sentiment_score":0.5749898552894592},{"text":"Yeah. Of course. Let me just have a look. Right. Okay. What's going on here? Okay. If it's alright with you, I'm actually just on a quick hold. I just wanna figure out Yeah. what's going on. So it looks like something's not formatted properly in the system. I'll be back Oh, with you in absolutely. a moment. Okay, Diana? Not a problem.","start_word":983,"end_word":1045,"sentiment":"neutral","sentiment_score":-0.010681618005037308},{"text":"Thank you so much.","start_word":1046,"end_word":1049,"sentiment":"positive","sentiment_score":0.4214573800563812},{"text":"No problem.","start_word":1050,"end_word":1051,"sentiment":"neutral","sentiment_score":0.24450132250785828},{"text":"Thank you so much for holding, Dana.","start_word":1052,"end_word":1058,"sentiment":"positive","sentiment_score":0.3668911159038544},{"text":"No problem at all. So sorry. I had you on mute. I do apologize. Thank you so That's much. all good. Sorry. Thank you so much That's for holding. So, basically, okay. I've had a look through and we have formatted the TPA wrong. So I won't be able to generate you a math today, but I'm still happy to go through the contribution history with you over the phone. No. That's So okay. Other contributions just as you've kind of noted them there, the the $5.06 $7.08 5 gross, and they basically stay the same. There's no real change to them. the only changes that I can note happened on the April 15 and the March 18, Yep. and that went to the same value. So that was $461.48 gross and Yep. then $392.26 net. And that's, like, the only real difference I've noticed by going through Okay. the contribution Yep. history. Everything else looks No. the exact same. That's okay. Not a problem at all.","start_word":1059,"end_word":1225,"sentiment":"neutral","sentiment_score":0.10193553303708572},{"text":"All good.","start_word":1226,"end_word":1227,"sentiment":"positive","sentiment_score":0.462688684463501},{"text":"So can I ask, with the TPA issue, Mhmm. do we need to get a new one signed by the client? So what I've done is I've made an internal escalation to have it readded to reflect having an adviser because you are a third party on the account. We have a different setting for advisers as such. And since you're Okay. not an adviser on the account, we can't generate you an account rundown. So Oh, okay. I've asked That's fine. they three Yeah. three three digit source. If if they want a new TPA, they might reach out to you guys. They'll reach out to the member. Yep. But Yep. I've just escalated it, and I've spoken with my coworkers as well. And they said that was the best route was to escalate it, to have it amended for you. And I I do apologize. Okay. No. That's absolutely fine.","start_word":1228,"end_word":1379,"sentiment":"neutral","sentiment_score":-0.0004952423623763025},{"text":"I appreciate your help. You've done amazing. Thank you so much.","start_word":1380,"end_word":1390,"sentiment":"positive","sentiment_score":0.6071187257766724},{"text":"Can I ask, with the TPA, so they have to be web signed if we did need to get the client to sign a new one? Are they able to, like, electronically sign these at all? They cannot electronically sign them. They can. Okay. Perfect. We might just get one sign when we talk to her next time anyway if she's signing some documents for us. That way, we have it all up to date for you guys.","start_word":1391,"end_word":1468,"sentiment":"neutral","sentiment_score":0.08671651035547256},{"text":"But thank you so much. I really appreciate that, Chloe.","start_word":1469,"end_word":1478,"sentiment":"positive","sentiment_score":0.4736094474792481},{"text":"Of course. No problem, Diana. Was there anything else I could help you with That's everything.","start_word":1479,"end_word":1494,"sentiment":"neutral","sentiment_score":0.1607753485441208},{"text":"Thank you. You have an amazing afternoon, and hopefully, your last hour goes nice and quick for you. today? You too. Take care. Thank you. See you later.","start_word":1495,"end_word":1522,"sentiment":"positive","sentiment_score":0.7162036555153983},{"text":"Bye. Bye.","start_word":1523,"end_word":1524,"sentiment":"neutral","sentiment_score":0.23529784381389615}],"average":{"sentiment":"neutral","sentiment_score":0.0879040476692168}}}}