{"metadata":{"transaction_key":"deprecated","request_id":"019d702d-231d-7cc3-946d-0f034d0708fc","sha256":"92f023bd73b023e756cc5497046a9ae6a11ba8028b9b398fc087b3a5afa78c4d","created":"2026-04-09T02:58:21.091Z","duration":301.17593,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":373,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":409,"output_tokens":409},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":409,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Do I have to then enter? Mhmm. Okay. Could I have your first name, please, or the account holder's name so I could just double check? Sorry? May I spell the first name? When did you do the b the bid pay? Because sometimes the bid pay takes a little bit longer for them to come through. Sorry? Fifth, was it? Oh, the first. Okay. '1 second. Let me just double check. This goes back where was this? On the ninth, eighth, seventh, fifth. I'm just gonna put you on hold. Is that okay? Thank you. Arjun? Yeah. I can see it came through on the oh god. I just got it here. I see it again. Where is it? Because the person normally does it. She's away until Monday. It came through on the April 2. So that didn't update on the system. I wonder why. I know that they were doing they were doing something. I'll I'll get that updated for you. Okay? I'll do that now. So it yeah. Alright. Sorry about that. But, yeah, it has been paid. Okay. Thank you. Bye.","confidence":0.9858542,"words":[{"word":"do","start":0.71999997,"end":0.88,"confidence":0.30595884,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.01075564045459032},{"word":"i","start":0.88,"end":0.91999996,"confidence":0.5834354,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.015346475876867771},{"word":"have","start":0.91999996,"end":0.96,"confidence":0.8103098,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.010424768552184103},{"word":"to","start":0.96,"end":1.12,"confidence":0.96085244,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.007606963627040386},{"word":"then","start":1.12,"end":1.52,"confidence":0.6005902,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.006488089449703693},{"word":"enter","start":1.52,"end":2.02,"confidence":0.9778271,"punctuated_word":"enter?","sentiment":"neutral","sentiment_score":-0.007919011637568474},{"word":"mhmm","start":11.599999,"end":12.099999,"confidence":0.99940395,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.037334639579057693},{"word":"okay","start":23.505001,"end":23.825,"confidence":0.8874086,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.001335793174803257},{"word":"could","start":23.825,"end":23.985,"confidence":0.6432822,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.006242597475647926},{"word":"i","start":23.985,"end":24.145,"confidence":0.99532205,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.005859578028321266},{"word":"have","start":24.145,"end":24.305,"confidence":0.9982174,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.002862120047211647},{"word":"your","start":24.305,"end":24.385,"confidence":0.99648154,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0021456945687532425},{"word":"first","start":24.385,"end":24.625,"confidence":0.99910885,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.009988553822040558},{"word":"name","start":24.625,"end":24.785,"confidence":0.8981683,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.013583582825958729},{"word":"please","start":24.785,"end":25.025,"confidence":0.82587135,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.019325507804751396},{"word":"or","start":25.025,"end":25.185001,"confidence":0.7401207,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.01411877479404211},{"word":"the","start":25.185001,"end":25.265,"confidence":0.74796355,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011543037369847298},{"word":"account","start":25.265,"end":25.585,"confidence":0.3882945,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.01166965439915657},{"word":"holder's","start":25.585,"end":25.825,"confidence":0.9581963,"punctuated_word":"holder's","sentiment":"neutral","sentiment_score":0.015060925856232645},{"word":"name","start":25.825,"end":25.985,"confidence":0.9858542,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.007938632741570473},{"word":"so","start":25.985,"end":26.145,"confidence":0.9001985,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.015297302976250648},{"word":"i","start":26.145,"end":26.225,"confidence":0.9982645,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014893095009028912},{"word":"could","start":26.225,"end":26.305,"confidence":0.883135,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.013722780160605907},{"word":"just","start":26.305,"end":26.545,"confidence":0.99943775,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0065068444237113},{"word":"double","start":26.545,"end":26.865,"confidence":0.99982953,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.005357552319765091},{"word":"check","start":26.865,"end":27.15,"confidence":0.980869,"punctuated_word":"check?","sentiment":"neutral","sentiment_score":0.005034809932112694},{"word":"sorry","start":29.15,"end":29.65,"confidence":0.9800339,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.001719658263027668},{"word":"may","start":33.71,"end":33.95,"confidence":0.33978674,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.013762107118964195},{"word":"i","start":33.95,"end":34.03,"confidence":0.75521165,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0077637312933802605},{"word":"spell","start":34.03,"end":34.43,"confidence":0.38931,"punctuated_word":"spell","sentiment":"neutral","sentiment_score":0.006096126511693001},{"word":"the","start":34.43,"end":34.51,"confidence":0.9576187,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007765669375658035},{"word":"first","start":34.51,"end":34.75,"confidence":0.99962175,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.00930388830602169},{"word":"name","start":34.75,"end":35.25,"confidence":0.9984422,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.010854016989469528},{"word":"when","start":54.6,"end":54.76,"confidence":0.50801253,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.004667293280363083},{"word":"did","start":54.76,"end":54.92,"confidence":0.9988066,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.014870765618979933},{"word":"you","start":54.92,"end":55.079998,"confidence":0.999788,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0071944911032915115},{"word":"do","start":55.079998,"end":55.239998,"confidence":0.99693406,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.010400771163403988},{"word":"the","start":55.239998,"end":55.32,"confidence":0.9902136,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012510952539741991},{"word":"b","start":55.32,"end":55.48,"confidence":0.37666085,"punctuated_word":"b","sentiment":"neutral","sentiment_score":-0.010705800727009772},{"word":"the","start":55.559998,"end":55.719997,"confidence":0.99085474,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.016327861696481705},{"word":"bid","start":55.719997,"end":55.96,"confidence":0.3749804,"punctuated_word":"bid","sentiment":"neutral","sentiment_score":-0.01046796701848507},{"word":"pay","start":55.96,"end":56.46,"confidence":0.9890948,"punctuated_word":"pay?","sentiment":"neutral","sentiment_score":-0.014618882909417152},{"word":"because","start":60.199997,"end":60.519997,"confidence":0.81485003,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.10178101062774658},{"word":"sometimes","start":60.519997,"end":60.92,"confidence":0.9782714,"punctuated_word":"sometimes","sentiment":"neutral","sentiment_score":-0.11196738481521606},{"word":"the","start":60.92,"end":61.16,"confidence":0.87200403,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12090683728456496},{"word":"bid","start":61.16,"end":61.32,"confidence":0.9914444,"punctuated_word":"bid","sentiment":"neutral","sentiment_score":-0.12814268469810486},{"word":"pay","start":61.32,"end":61.48,"confidence":0.63295335,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.16636238992214203},{"word":"takes","start":61.48,"end":61.72,"confidence":0.9163587,"punctuated_word":"takes","sentiment":"neutral","sentiment_score":-0.13798809051513672},{"word":"a","start":61.72,"end":61.8,"confidence":0.9706378,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1280299723148346},{"word":"little","start":61.8,"end":62.04,"confidence":0.9964721,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.15553410351276398},{"word":"bit","start":62.04,"end":62.199997,"confidence":0.99681973,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.12115512043237686},{"word":"longer","start":62.199997,"end":62.44,"confidence":0.99899834,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.11323732882738112},{"word":"for","start":62.44,"end":62.6,"confidence":0.96532005,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.16005295515060425},{"word":"them","start":62.6,"end":62.68,"confidence":0.9395268,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.14816033840179443},{"word":"to","start":62.68,"end":62.84,"confidence":0.9993512,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1542835384607315},{"word":"come","start":62.84,"end":63.079998,"confidence":0.997065,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.13601338863372803},{"word":"through","start":63.079998,"end":63.579998,"confidence":0.9977789,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":-0.1176041066646576},{"word":"sorry","start":90.82,"end":91.32,"confidence":0.9947797,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.025485236197710037},{"word":"fifth","start":94.235,"end":94.555,"confidence":0.91488373,"punctuated_word":"Fifth,","sentiment":"neutral","sentiment_score":-0.022630449384450912},{"word":"was","start":94.555,"end":94.795,"confidence":0.9995689,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.021090850234031677},{"word":"it","start":94.795,"end":95.295,"confidence":0.9648421,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.01734123006463051},{"word":"oh","start":96.395,"end":96.635,"confidence":0.65825224,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.012252172455191612},{"word":"the","start":96.635,"end":96.875,"confidence":0.9914022,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014254707843065262},{"word":"first","start":96.875,"end":97.375,"confidence":0.89989805,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":-0.014921937137842178},{"word":"okay","start":100.635,"end":101.115,"confidence":0.9244547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.006533745210617781},{"word":"'1","start":101.115,"end":101.354996,"confidence":0.9990324,"punctuated_word":"'1","sentiment":"neutral","sentiment_score":-0.009386222809553146},{"word":"second","start":101.354996,"end":101.675,"confidence":0.99912345,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.010350259952247145},{"word":"let","start":101.675,"end":101.915,"confidence":0.99958175,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.012060390785336494},{"word":"me","start":101.915,"end":101.995,"confidence":0.99994624,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.008406346663832664},{"word":"just","start":101.995,"end":102.315,"confidence":0.9998536,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.01483684778213501},{"word":"double","start":102.315,"end":102.635,"confidence":0.99976665,"punctuated_word":"double","sentiment":"neutral","sentiment_score":-0.005851119756698608},{"word":"check","start":102.635,"end":103.135,"confidence":0.9987923,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.009922935627400877},{"word":"this","start":137.79,"end":138.11,"confidence":0.5354277,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.011242128908634186},{"word":"goes","start":138.11,"end":138.43,"confidence":0.9873974,"punctuated_word":"goes","sentiment":"neutral","sentiment_score":-0.011859793215990068},{"word":"back","start":138.43,"end":138.59,"confidence":0.9878612,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.014946221373975275},{"word":"where","start":138.67,"end":138.90999,"confidence":0.7314013,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.030758526176214215},{"word":"was","start":138.90999,"end":139.15,"confidence":0.9954484,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.03067084401845932},{"word":"this","start":139.15,"end":139.65,"confidence":0.94604266,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":-0.01829257234930992},{"word":"on","start":139.87,"end":140.03,"confidence":0.53312296,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.023250240832567215},{"word":"the","start":140.03,"end":140.51,"confidence":0.9979165,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02239974215626717},{"word":"ninth","start":140.51,"end":141.01,"confidence":0.71005183,"punctuated_word":"ninth,","sentiment":"neutral","sentiment_score":-0.018515508621931076},{"word":"eighth","start":144.26999,"end":144.76999,"confidence":0.64686096,"punctuated_word":"eighth,","sentiment":"neutral","sentiment_score":-0.02078310027718544},{"word":"seventh","start":146.51,"end":147.01,"confidence":0.8879703,"punctuated_word":"seventh,","sentiment":"neutral","sentiment_score":-0.019490443170070648},{"word":"fifth","start":149.825,"end":150.325,"confidence":0.9836625,"punctuated_word":"fifth.","sentiment":"neutral","sentiment_score":-0.02479369193315506},{"word":"i'm","start":166.86,"end":167.1,"confidence":0.8090973,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.03805043548345566},{"word":"just","start":167.1,"end":167.26,"confidence":0.9991055,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03425544127821922},{"word":"gonna","start":167.26,"end":167.5,"confidence":0.9979036,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.03451496735215187},{"word":"put","start":167.5,"end":167.66,"confidence":0.99940825,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.03794962912797928},{"word":"you","start":167.66,"end":167.81999,"confidence":0.9986467,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04117085784673691},{"word":"on","start":167.81999,"end":167.9,"confidence":0.9995876,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.051906518638134},{"word":"hold","start":167.9,"end":168.14,"confidence":0.9984636,"punctuated_word":"hold.","sentiment":"neutral","sentiment_score":-0.041766390204429626},{"word":"is","start":168.14,"end":168.3,"confidence":0.9997347,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.002915138378739357},{"word":"that","start":168.3,"end":168.45999,"confidence":0.9996897,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.003944505006074905},{"word":"okay","start":168.45999,"end":168.95999,"confidence":0.9998008,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":-0.004447774030268192},{"word":"thank","start":170.14,"end":170.38,"confidence":0.9749543,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.21687352657318115},{"word":"you","start":170.38,"end":170.88,"confidence":0.9993721,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.17388969659805298},{"word":"arjun","start":264.9,"end":265.4,"confidence":0.8314244,"punctuated_word":"Arjun?","sentiment":"neutral","sentiment_score":0.07563440501689911},{"word":"yeah","start":266.66,"end":266.97998,"confidence":0.9224037,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.027001088485121727},{"word":"i","start":266.97998,"end":267.13998,"confidence":0.99703515,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.001050468534231186},{"word":"can","start":267.13998,"end":267.46,"confidence":0.99734396,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0140029676258564},{"word":"see","start":267.46,"end":267.86,"confidence":0.99692243,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.019644513726234436},{"word":"it","start":267.86,"end":268.02,"confidence":0.9164864,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02669469267129898},{"word":"came","start":268.02,"end":268.34,"confidence":0.99808025,"punctuated_word":"came","sentiment":"neutral","sentiment_score":-0.038890935480594635},{"word":"through","start":268.34,"end":268.66,"confidence":0.9998006,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.03118589147925377},{"word":"on","start":268.66,"end":268.97998,"confidence":0.99867684,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.04100838303565979},{"word":"the","start":268.97998,"end":269.47998,"confidence":0.99921966,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03963616117835045},{"word":"oh","start":270.74,"end":270.9,"confidence":0.48276663,"punctuated_word":"oh","sentiment":"neutral","sentiment_score":-0.033786725252866745},{"word":"god","start":270.9,"end":271.06,"confidence":0.7463177,"punctuated_word":"god.","sentiment":"neutral","sentiment_score":-0.038088176399469376},{"word":"i","start":271.06,"end":271.22,"confidence":0.80949694,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.038652002811431885},{"word":"just","start":271.22,"end":271.38,"confidence":0.9779465,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02516062557697296},{"word":"got","start":271.38,"end":271.53998,"confidence":0.319058,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.025980748236179352},{"word":"it","start":271.53998,"end":271.69998,"confidence":0.52912873,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.024514302611351013},{"word":"here","start":271.69998,"end":271.78,"confidence":0.7108588,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.020019104704260823},{"word":"i","start":271.78,"end":271.86,"confidence":0.43849254,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.034995127469301224},{"word":"see","start":271.86,"end":272.1,"confidence":0.60502136,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.03718380257487297},{"word":"it","start":272.1,"end":272.18,"confidence":0.5977165,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04867471009492874},{"word":"again","start":272.18,"end":272.5,"confidence":0.85189605,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.04351584613323212},{"word":"where","start":272.5,"end":272.66,"confidence":0.9949067,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.061137862503528595},{"word":"is","start":272.66,"end":272.9,"confidence":0.99584585,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05196632072329521},{"word":"it","start":272.9,"end":273.4,"confidence":0.9784609,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.05426478013396263},{"word":"because","start":274.745,"end":275.245,"confidence":0.9782015,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.11213211715221404},{"word":"the","start":275.465,"end":275.545,"confidence":0.8934137,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15402717888355255},{"word":"person","start":275.545,"end":275.945,"confidence":0.70790523,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.14960667490959167},{"word":"normally","start":275.945,"end":276.265,"confidence":0.96567863,"punctuated_word":"normally","sentiment":"neutral","sentiment_score":-0.16888545453548431},{"word":"does","start":276.265,"end":276.505,"confidence":0.93125314,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.18760131299495697},{"word":"it","start":276.505,"end":276.58502,"confidence":0.6816554,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.14895030856132507},{"word":"she's","start":276.58502,"end":276.825,"confidence":0.9938543,"punctuated_word":"She's","sentiment":"neutral","sentiment_score":-0.2114466428756714},{"word":"away","start":276.825,"end":277.065,"confidence":0.9694446,"punctuated_word":"away","sentiment":"neutral","sentiment_score":-0.18403322994709015},{"word":"until","start":277.065,"end":277.385,"confidence":0.96649855,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.2168429046869278},{"word":"monday","start":277.385,"end":277.885,"confidence":0.99758124,"punctuated_word":"Monday.","sentiment":"neutral","sentiment_score":-0.17097388207912445},{"word":"it","start":279.065,"end":279.225,"confidence":0.95228404,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.18257713317871097},{"word":"came","start":279.225,"end":279.465,"confidence":0.92006236,"punctuated_word":"came","sentiment":"neutral","sentiment_score":-0.1551707237958908},{"word":"through","start":279.465,"end":279.70502,"confidence":0.9969926,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.1531500667333603},{"word":"on","start":279.70502,"end":279.785,"confidence":0.99933606,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1522277444601059},{"word":"the","start":279.785,"end":279.945,"confidence":0.99947745,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14269284904003143},{"word":"april","start":279.945,"end":280.425,"confidence":0.9397028,"punctuated_word":"April","sentiment":"neutral","sentiment_score":-0.12029436975717545},{"word":"2","start":280.425,"end":280.90497,"confidence":0.9397028,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":-0.1166231483221054},{"word":"so","start":280.905,"end":281.14502,"confidence":0.9993445,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1685675084590912},{"word":"that","start":281.14502,"end":281.64502,"confidence":0.9987978,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.28361913561820984},{"word":"didn't","start":283.465,"end":283.785,"confidence":0.7167223,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.27360183000564575},{"word":"update","start":283.785,"end":284.265,"confidence":0.9794643,"punctuated_word":"update","sentiment":"neutral","sentiment_score":-0.1992887705564499},{"word":"on","start":284.265,"end":284.42502,"confidence":0.99828374,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2594698965549469},{"word":"the","start":284.42502,"end":284.58502,"confidence":0.9997211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21249420940876007},{"word":"system","start":284.58502,"end":284.98502,"confidence":0.9897946,"punctuated_word":"system.","sentiment":"neutral","sentiment_score":-0.18539117276668549},{"word":"i","start":284.98502,"end":285.065,"confidence":0.9998448,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.27979597449302673},{"word":"wonder","start":285.065,"end":285.465,"confidence":0.9997074,"punctuated_word":"wonder","sentiment":"negative","sentiment_score":-0.3789905607700348},{"word":"why","start":285.465,"end":285.86502,"confidence":0.9898499,"punctuated_word":"why.","sentiment":"negative","sentiment_score":-0.3698031008243561},{"word":"i","start":285.86502,"end":286.025,"confidence":0.8367909,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2178635746240616},{"word":"know","start":286.025,"end":286.185,"confidence":0.9547396,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.2893061935901642},{"word":"that","start":286.185,"end":286.345,"confidence":0.5123895,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.26540607213974},{"word":"they","start":286.345,"end":286.42502,"confidence":0.9063738,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.24293038249015808},{"word":"were","start":286.42502,"end":286.58502,"confidence":0.6912296,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.2776843309402466},{"word":"doing","start":286.58502,"end":286.825,"confidence":0.60267776,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.29298558831214905},{"word":"they","start":286.825,"end":286.98502,"confidence":0.7215708,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.23417483270168304},{"word":"were","start":286.98502,"end":287.14502,"confidence":0.9940502,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.2609826922416687},{"word":"doing","start":287.14502,"end":287.385,"confidence":0.9984492,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.2762162685394287},{"word":"something","start":287.385,"end":287.885,"confidence":0.99238753,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":-0.2248515188694},{"word":"i'll","start":288.15,"end":288.39,"confidence":0.9982362,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.027820870280265808},{"word":"i'll","start":288.39,"end":288.71,"confidence":0.94620407,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.004057064652442932},{"word":"get","start":288.71,"end":288.87,"confidence":0.9992817,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.02105803415179253},{"word":"that","start":288.87,"end":289.11002,"confidence":0.99955755,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03207144886255264},{"word":"updated","start":289.11002,"end":289.51,"confidence":0.99929357,"punctuated_word":"updated","sentiment":"neutral","sentiment_score":0.0030997097492218018},{"word":"for","start":289.51,"end":289.75,"confidence":0.99970335,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.014939635992050173},{"word":"you","start":289.75,"end":289.99,"confidence":0.9995042,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.029295464977622032},{"word":"okay","start":289.99,"end":290.31,"confidence":0.857691,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.021385153755545616},{"word":"i'll","start":290.31,"end":290.47,"confidence":0.99983287,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.048397891223430634},{"word":"do","start":290.47,"end":290.63,"confidence":0.9996835,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.03073444589972496},{"word":"that","start":290.63,"end":290.95,"confidence":0.99995315,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01045878604054451},{"word":"now","start":290.95,"end":291.27,"confidence":0.9670812,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.018622998148202896},{"word":"so","start":291.27,"end":291.77,"confidence":0.99377537,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05660483241081238},{"word":"it","start":293.51,"end":293.99,"confidence":0.6123504,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08812544494867325},{"word":"yeah","start":294.31,"end":294.63,"confidence":0.9909445,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.0985194444656372},{"word":"alright","start":294.63,"end":294.95,"confidence":0.9804151,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0856609046459198},{"word":"sorry","start":294.95,"end":295.19,"confidence":0.9987607,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":0.005698040127754211},{"word":"about","start":295.19,"end":295.43,"confidence":0.998803,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.015305794775485992},{"word":"that","start":295.43,"end":295.59,"confidence":0.75128806,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.00020276010036468503},{"word":"but","start":295.59,"end":295.75,"confidence":0.8306732,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.029081158339977264},{"word":"yeah","start":295.75,"end":295.91,"confidence":0.9967022,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.06269888579845428},{"word":"it","start":295.91,"end":295.99,"confidence":0.996557,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0827309861779213},{"word":"has","start":295.99,"end":296.23,"confidence":0.99832505,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.08224845677614212},{"word":"been","start":296.23,"end":296.47,"confidence":0.9992349,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.07007010281085968},{"word":"paid","start":296.47,"end":296.97,"confidence":0.99907124,"punctuated_word":"paid.","sentiment":"neutral","sentiment_score":0.2415606677532196},{"word":"okay","start":298.79,"end":299.11002,"confidence":0.9418918,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.23258259892463684},{"word":"thank","start":299.11002,"end":299.27,"confidence":0.9996817,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.40930062532424927},{"word":"you","start":299.27,"end":299.43,"confidence":0.9992679,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3466954231262207},{"word":"bye","start":299.43,"end":299.93,"confidence":0.9967468,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.15426898002624512}],"paragraphs":{"transcript":"\nDo I have to then enter? Mhmm. Okay. Could I have your first name, please, or the account holder's name so I could just double check? Sorry?\n\nMay I spell the first name? When did you do the b the bid pay? Because sometimes the bid pay takes a little bit longer for them to come through. Sorry? Fifth, was it?\n\nOh, the first. Okay. '1 second. Let me just double check. This goes back where was this?\n\nOn the ninth, eighth, seventh, fifth. I'm just gonna put you on hold. Is that okay? Thank you. Arjun?\n\nYeah. I can see it came through on the oh god. I just got it here. I see it again. Where is it?\n\nBecause the person normally does it. She's away until Monday. It came through on the April 2. So that didn't update on the system. I wonder why.\n\nI know that they were doing they were doing something. I'll I'll get that updated for you. Okay? I'll do that now. So it yeah.\n\nAlright. Sorry about that. But, yeah, it has been paid. Okay. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Do I have to then enter?","start":0.71999997,"end":2.02,"sentiment":"neutral","sentiment_score":-0.009756824932992458},{"text":"Mhmm.","start":11.599999,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.037334639579057693},{"text":"Okay.","start":23.505001,"end":23.825,"sentiment":"neutral","sentiment_score":-0.001335793174803257},{"text":"Could I have your first name, please, or the account holder's name so I could just double check?","start":23.825,"end":27.15,"sentiment":"neutral","sentiment_score":0.00982553641208344},{"text":"Sorry?","start":29.15,"end":29.65,"sentiment":"neutral","sentiment_score":-0.001719658263027668}],"sentiment":"neutral","sentiment_score":0.002886244992691058,"num_words":27,"start":0.71999997,"end":29.65},{"sentences":[{"text":"May I spell the first name?","start":33.71,"end":35.25,"sentiment":"neutral","sentiment_score":0.009257589932531118},{"text":"When did you do the b the bid pay?","start":54.6,"end":56.46,"sentiment":"neutral","sentiment_score":-0.011307198450797133},{"text":"Because sometimes the bid pay takes a little bit longer for them to come through.","start":60.199997,"end":63.579998,"sentiment":"neutral","sentiment_score":-0.13341461668411891},{"text":"Sorry?","start":90.82,"end":91.32,"sentiment":"neutral","sentiment_score":-0.025485236197710037},{"text":"Fifth, was it?","start":94.235,"end":95.295,"sentiment":"neutral","sentiment_score":-0.0203541765610377}],"sentiment":"neutral","sentiment_score":-0.0627643018413116,"num_words":34,"start":33.71,"end":95.295},{"sentences":[{"text":"Oh, the first.","start":96.395,"end":97.375,"sentiment":"neutral","sentiment_score":-0.013809605812033018},{"text":"Okay.","start":100.635,"end":101.115,"sentiment":"neutral","sentiment_score":-0.006533745210617781},{"text":"'1 second.","start":101.115,"end":101.675,"sentiment":"neutral","sentiment_score":-0.009868241380900145},{"text":"Let me just double check.","start":101.675,"end":103.135,"sentiment":"neutral","sentiment_score":-0.010215528123080731},{"text":"This goes back where was this?","start":137.79,"end":139.65,"sentiment":"neutral","sentiment_score":-0.01962834767376383}],"sentiment":"neutral","sentiment_score":-0.013914516003911985,"num_words":17,"start":96.395,"end":139.65},{"sentences":[{"text":"On the ninth, eighth, seventh, fifth.","start":139.87,"end":150.325,"sentiment":"neutral","sentiment_score":-0.021538787831862766},{"text":"I'm just gonna put you on hold.","start":166.86,"end":168.14,"sentiment":"neutral","sentiment_score":-0.03994489141872951},{"text":"Is that okay?","start":168.14,"end":168.95999,"sentiment":"neutral","sentiment_score":-0.0037691391383608184},{"text":"Thank you.","start":170.14,"end":170.88,"sentiment":"neutral","sentiment_score":0.19538161158561707},{"text":"Arjun?","start":264.9,"end":265.4,"sentiment":"neutral","sentiment_score":0.07563440501689911}],"sentiment":"neutral","sentiment_score":0.002433854939514085,"num_words":19,"start":139.87,"end":265.4},{"sentences":[{"text":"Yeah.","start":266.66,"end":266.97998,"sentiment":"neutral","sentiment_score":0.027001088485121727},{"text":"I can see it came through on the oh god.","start":266.97998,"end":271.06,"sentiment":"neutral","sentiment_score":-0.02166939526796341},{"text":"I just got it here.","start":271.06,"end":271.78,"sentiment":"neutral","sentiment_score":-0.026865356788039207},{"text":"I see it again.","start":271.78,"end":272.5,"sentiment":"neutral","sentiment_score":-0.04109237156808376},{"text":"Where is it?","start":272.5,"end":273.4,"sentiment":"neutral","sentiment_score":-0.05578965445359548}],"sentiment":"neutral","sentiment_score":-0.02851122164207956,"num_words":23,"start":266.66,"end":273.4},{"sentences":[{"text":"Because the person normally does it.","start":274.745,"end":276.58502,"sentiment":"neutral","sentiment_score":-0.1535338411728541},{"text":"She's away until Monday.","start":276.58502,"end":277.885,"sentiment":"neutral","sentiment_score":-0.19582416489720345},{"text":"It came through on the April 2.","start":279.065,"end":280.90497,"sentiment":"neutral","sentiment_score":-0.14610514789819717},{"text":"So that didn't update on the system.","start":280.905,"end":284.98502,"sentiment":"neutral","sentiment_score":-0.226061789052827},{"text":"I wonder why.","start":284.98502,"end":285.86502,"sentiment":"negative","sentiment_score":-0.3428632120291392}],"sentiment":"neutral","sentiment_score":-0.19771325560631575,"num_words":27,"start":274.745,"end":285.86502},{"sentences":[{"text":"I know that they were doing they were doing something.","start":285.86502,"end":287.885,"sentiment":"neutral","sentiment_score":-0.25824014544487},{"text":"I'll I'll get that updated for you.","start":288.15,"end":289.99,"sentiment":"neutral","sentiment_score":-0.016861239980374063},{"text":"Okay?","start":289.99,"end":290.31,"sentiment":"neutral","sentiment_score":0.021385153755545616},{"text":"I'll do that now.","start":290.31,"end":291.27,"sentiment":"neutral","sentiment_score":0.02705353032797575},{"text":"So it yeah.","start":291.27,"end":294.63,"sentiment":"neutral","sentiment_score":0.08108324060837428}],"sentiment":"neutral","sentiment_score":-0.09310324549674988,"num_words":25,"start":285.86502,"end":294.63},{"sentences":[{"text":"Alright.","start":294.63,"end":294.95,"sentiment":"neutral","sentiment_score":0.0856609046459198},{"text":"Sorry about that.","start":294.95,"end":295.59,"sentiment":"neutral","sentiment_score":-0.003270171582698822},{"text":"But, yeah, it has been paid.","start":295.59,"end":296.97,"sentiment":"neutral","sentiment_score":0.09473170960942905},{"text":"Okay.","start":298.79,"end":299.11002,"sentiment":"neutral","sentiment_score":0.23258259892463684},{"text":"Thank you.","start":299.11002,"end":299.43,"sentiment":"positive","sentiment_score":0.377998024225235}],"sentiment":"neutral","sentiment_score":0.1256014842253465,"num_words":13,"start":294.63,"end":299.43},{"sentences":[{"text":"Bye.","start":299.43,"end":299.93,"sentiment":"neutral","sentiment_score":0.15426898002624512}],"sentiment":"neutral","sentiment_score":0.15426898002624512,"num_words":1,"start":299.43,"end":299.93}]}}]},{"alternatives":[{"transcript":"Yeah. Hi. So it's regarding my payment. I have made a payment for the month I I had a due date of April 11. Anyhow, I had made a payment a few days ago on the BPAY, but it's still not showing about all this. Yeah. I can do it, Anandan. Arjun yeah. Requesting for the name is Arjun Vivekanandan. Alpha Romeo Juliet uniform Nancy. Let me check. Yeah. BP was done. April 1. April 1. '1. Yeah. Yeah. Sure. Yes. Sure. Thank you. Thank you. So much. You take care, and bye for now.","confidence":0.98622453,"words":[{"word":"yeah","start":4.64,"end":4.96,"confidence":0.99667776,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004703608341515064},{"word":"hi","start":4.96,"end":5.46,"confidence":0.99931633,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0026040636003017426},{"word":"so","start":7.6,"end":8.0,"confidence":0.9029917,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.007576471194624901},{"word":"it's","start":8.0,"end":8.32,"confidence":0.9981253,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.006382206454873085},{"word":"regarding","start":8.32,"end":8.72,"confidence":0.9998385,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.00674750842154026},{"word":"my","start":8.72,"end":9.22,"confidence":0.99990296,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.017160890623927116},{"word":"payment","start":9.599999,"end":10.099999,"confidence":0.9856355,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":-0.01591869816184044},{"word":"i","start":11.36,"end":11.599999,"confidence":0.99843115,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02661082893610001},{"word":"have","start":11.599999,"end":11.92,"confidence":0.998159,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06332829594612122},{"word":"made","start":11.92,"end":12.16,"confidence":0.99953973,"punctuated_word":"made","sentiment":"neutral","sentiment_score":-0.1058911234140396},{"word":"a","start":12.16,"end":12.32,"confidence":0.99865687,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09688472747802734},{"word":"payment","start":12.32,"end":12.799999,"confidence":0.9996269,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.1256365180015564},{"word":"for","start":12.799999,"end":13.2,"confidence":0.99643695,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0938548594713211},{"word":"the","start":13.2,"end":13.44,"confidence":0.96418834,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07223337143659592},{"word":"month","start":13.44,"end":13.679999,"confidence":0.9897558,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.05303966999053955},{"word":"i","start":15.054999,"end":15.134999,"confidence":0.9289798,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05367415025830269},{"word":"i","start":15.134999,"end":15.215,"confidence":0.63641006,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06714219599962234},{"word":"had","start":15.215,"end":15.455,"confidence":0.9926363,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.07928729057312012},{"word":"a","start":15.455,"end":15.535,"confidence":0.997382,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07771507650613785},{"word":"due","start":15.535,"end":15.695,"confidence":0.9986532,"punctuated_word":"due","sentiment":"neutral","sentiment_score":-0.09232041984796524},{"word":"date","start":15.695,"end":15.934999,"confidence":0.9997341,"punctuated_word":"date","sentiment":"neutral","sentiment_score":-0.085692398250103},{"word":"of","start":15.934999,"end":16.095,"confidence":0.9992207,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.08249848335981369},{"word":"april","start":16.095,"end":16.695,"confidence":0.9627261,"punctuated_word":"April","sentiment":"neutral","sentiment_score":-0.05186302959918976},{"word":"11","start":16.695,"end":17.295,"confidence":0.9627261,"punctuated_word":"11.","sentiment":"neutral","sentiment_score":-0.041291624307632446},{"word":"anyhow","start":17.295,"end":17.695,"confidence":0.9882887,"punctuated_word":"Anyhow,","sentiment":"neutral","sentiment_score":-0.11251630634069444},{"word":"i","start":17.695,"end":17.775,"confidence":0.99970835,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16643668711185455},{"word":"had","start":17.775,"end":17.935,"confidence":0.98622453,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.12747158110141754},{"word":"made","start":17.935,"end":18.175,"confidence":0.9953283,"punctuated_word":"made","sentiment":"neutral","sentiment_score":-0.15487200021743774},{"word":"a","start":18.175,"end":18.255,"confidence":0.5119344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15756122767925262},{"word":"payment","start":18.255,"end":18.755,"confidence":0.9971615,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.17913135886192322},{"word":"a","start":18.974998,"end":19.055,"confidence":0.86707526,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13494738936424255},{"word":"few","start":19.055,"end":19.295,"confidence":0.99356055,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.12553420662879944},{"word":"days","start":19.295,"end":19.535,"confidence":0.9994708,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.10189175605773926},{"word":"ago","start":19.535,"end":19.935,"confidence":0.9992705,"punctuated_word":"ago","sentiment":"neutral","sentiment_score":-0.08474182337522507},{"word":"on","start":19.935,"end":20.175,"confidence":0.9991872,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.11432431638240814},{"word":"the","start":20.175,"end":20.255,"confidence":0.69907236,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10054254531860352},{"word":"bpay","start":20.255,"end":20.755,"confidence":0.7207445,"punctuated_word":"BPAY,","sentiment":"neutral","sentiment_score":-0.09997005015611649},{"word":"but","start":21.135,"end":21.455,"confidence":0.99474853,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1324145346879959},{"word":"it's","start":21.455,"end":21.615,"confidence":0.93993545,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2592509388923645},{"word":"still","start":21.615,"end":21.855,"confidence":0.99566287,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.3108338713645935},{"word":"not","start":21.855,"end":22.095,"confidence":0.9564243,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2578984200954437},{"word":"showing","start":22.095,"end":22.335,"confidence":0.9974687,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.19074998795986176},{"word":"about","start":22.335,"end":22.735,"confidence":0.8203282,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.206781342625618},{"word":"all","start":22.735,"end":22.895,"confidence":0.33230084,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.2272419631481171},{"word":"this","start":22.895,"end":23.395,"confidence":0.8288348,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.2177731990814209},{"word":"yeah","start":26.494999,"end":26.735,"confidence":0.76066494,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0050699589774012566},{"word":"i","start":26.735,"end":26.895,"confidence":0.33096862,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.004442133009433746},{"word":"can","start":26.895,"end":27.055,"confidence":0.221806,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.016877558082342148},{"word":"do","start":27.055,"end":27.215,"confidence":0.37916115,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.009277146309614182},{"word":"it","start":27.215,"end":27.375,"confidence":0.46178606,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.013619635254144669},{"word":"anandan","start":27.375,"end":27.875,"confidence":0.56897086,"punctuated_word":"Anandan.","sentiment":"neutral","sentiment_score":0.012650685384869576},{"word":"arjun","start":30.49,"end":30.81,"confidence":0.94517237,"punctuated_word":"Arjun","sentiment":"neutral","sentiment_score":0.005950065329670906},{"word":"yeah","start":31.05,"end":31.369999,"confidence":0.8192228,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.007849975489079952},{"word":"requesting","start":31.369999,"end":31.85,"confidence":0.9972682,"punctuated_word":"Requesting","sentiment":"neutral","sentiment_score":0.010132024064660072},{"word":"for","start":31.85,"end":32.01,"confidence":0.9988746,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.009299718774855135},{"word":"the","start":32.01,"end":32.09,"confidence":0.99868494,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008967893198132515},{"word":"name","start":32.09,"end":32.33,"confidence":0.9996094,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.008727895095944405},{"word":"is","start":32.33,"end":32.489998,"confidence":0.8301141,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.010915020480751991},{"word":"arjun","start":32.489998,"end":32.89,"confidence":0.9969809,"punctuated_word":"Arjun","sentiment":"neutral","sentiment_score":0.011393709108233452},{"word":"vivekanandan","start":32.89,"end":33.39,"confidence":0.99621487,"punctuated_word":"Vivekanandan.","sentiment":"neutral","sentiment_score":0.016667164862155914},{"word":"alpha","start":35.61,"end":36.01,"confidence":0.9488872,"punctuated_word":"Alpha","sentiment":"neutral","sentiment_score":0.008385879918932915},{"word":"romeo","start":36.01,"end":36.51,"confidence":0.8032211,"punctuated_word":"Romeo","sentiment":"neutral","sentiment_score":0.009163767099380491},{"word":"juliet","start":36.73,"end":37.23,"confidence":0.9926171,"punctuated_word":"Juliet","sentiment":"neutral","sentiment_score":0.007794312667101622},{"word":"uniform","start":37.29,"end":37.77,"confidence":0.9728932,"punctuated_word":"uniform","sentiment":"neutral","sentiment_score":0.006592020392417908},{"word":"nancy","start":37.77,"end":38.27,"confidence":0.9979575,"punctuated_word":"Nancy.","sentiment":"neutral","sentiment_score":0.0023781023919582367},{"word":"let","start":58.91,"end":59.07,"confidence":0.616067,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.02876360155642033},{"word":"me","start":59.07,"end":59.39,"confidence":0.99922466,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.02619161084294319},{"word":"check","start":59.39,"end":59.89,"confidence":0.9972255,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.03855304419994354},{"word":"yeah","start":63.79,"end":64.19,"confidence":0.984689,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01738237962126732},{"word":"bp","start":64.19,"end":64.590004,"confidence":0.6748469,"punctuated_word":"BP","sentiment":"neutral","sentiment_score":-0.01777045801281929},{"word":"was","start":64.590004,"end":64.99,"confidence":0.75570977,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.01647111028432846},{"word":"done","start":64.99,"end":65.49,"confidence":0.7869478,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":-0.023401528596878052},{"word":"april","start":88.37,"end":88.9,"confidence":0.97912663,"punctuated_word":"April","sentiment":"neutral","sentiment_score":-0.0123231690376997},{"word":"1","start":88.9,"end":89.43,"confidence":0.97912663,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":-0.014575964771211147},{"word":"april","start":91.65,"end":92.14,"confidence":0.9062066,"punctuated_word":"April","sentiment":"neutral","sentiment_score":-0.01736006885766983},{"word":"1","start":92.14,"end":92.630005,"confidence":0.9062066,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":-0.021749649196863174},{"word":"'1","start":95.33,"end":95.83,"confidence":0.86545384,"punctuated_word":"'1.","sentiment":"neutral","sentiment_score":-0.014328720979392529},{"word":"yeah","start":98.945,"end":99.445,"confidence":0.99502724,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.006440557539463043},{"word":"yeah","start":169.325,"end":169.56499,"confidence":0.6997989,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03227579593658447},{"word":"sure","start":169.56499,"end":170.06499,"confidence":0.9461038,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.111779123544693},{"word":"yes","start":266.055,"end":266.555,"confidence":0.8113724,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05532579496502876},{"word":"sure","start":292.575,"end":293.055,"confidence":0.7477309,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.10717862844467164},{"word":"thank","start":293.055,"end":293.295,"confidence":0.9942979,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.28152137994766235},{"word":"you","start":293.295,"end":293.795,"confidence":0.8502995,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.20150306820869449},{"word":"thank","start":296.255,"end":296.415,"confidence":0.56176794,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2585597634315491},{"word":"you","start":296.415,"end":296.915,"confidence":0.75820476,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3410825729370117},{"word":"so","start":297.215,"end":297.375,"confidence":0.8400432,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.47304993867874146},{"word":"much","start":297.375,"end":297.695,"confidence":0.968719,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.459214985370636},{"word":"you","start":297.695,"end":297.855,"confidence":0.8343757,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.3921038806438446},{"word":"take","start":297.855,"end":298.095,"confidence":0.96717083,"punctuated_word":"take","sentiment":"positive","sentiment_score":0.4284997582435608},{"word":"care","start":298.095,"end":298.175,"confidence":0.81036615,"punctuated_word":"care,","sentiment":"positive","sentiment_score":0.40391087532043457},{"word":"and","start":298.175,"end":298.255,"confidence":0.9989643,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.33607998490333557},{"word":"bye","start":298.255,"end":298.495,"confidence":0.99726534,"punctuated_word":"bye","sentiment":"neutral","sentiment_score":0.28080612421035767},{"word":"for","start":298.495,"end":298.655,"confidence":0.99477494,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2433864176273346},{"word":"now","start":298.655,"end":299.155,"confidence":0.9962692,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.2954358458518982}],"paragraphs":{"transcript":"\nYeah. Hi. So it's regarding my payment. I have made a payment for the month I I had a due date of April 11. Anyhow, I had made a payment a few days ago on the BPAY, but it's still not showing about all this.\n\nYeah. I can do it, Anandan. Arjun yeah. Requesting for the name is Arjun Vivekanandan. Alpha Romeo Juliet uniform Nancy.\n\nLet me check. Yeah. BP was done. April 1. April 1.\n\n'1. Yeah. Yeah. Sure. Yes.\n\nSure. Thank you. Thank you. So much. You take care, and bye for now.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.64,"end":4.96,"sentiment":"neutral","sentiment_score":0.004703608341515064},{"text":"Hi.","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.0026040636003017426},{"text":"So it's regarding my payment.","start":7.6,"end":10.099999,"sentiment":"neutral","sentiment_score":-0.01075715497136116},{"text":"I have made a payment for the month I I had a due date of April 11.","start":11.36,"end":17.295,"sentiment":"neutral","sentiment_score":-0.07464494490448166},{"text":"Anyhow, I had made a payment a few days ago on the BPAY, but it's still not showing about all this.","start":17.295,"end":23.395,"sentiment":"neutral","sentiment_score":-0.16489930983100617}],"sentiment":"neutral","sentiment_score":-0.10618505939427349,"num_words":45,"start":4.64,"end":23.395},{"sentences":[{"text":"Yeah.","start":26.494999,"end":26.735,"sentiment":"neutral","sentiment_score":0.0050699589774012566},{"text":"I can do it, Anandan.","start":26.735,"end":27.875,"sentiment":"neutral","sentiment_score":0.009596578404307365},{"text":"Arjun yeah.","start":30.49,"end":31.369999,"sentiment":"neutral","sentiment_score":0.006900020409375429},{"text":"Requesting for the name is Arjun Vivekanandan.","start":31.369999,"end":33.39,"sentiment":"neutral","sentiment_score":0.010871917940676212},{"text":"Alpha Romeo Juliet uniform Nancy.","start":35.61,"end":38.27,"sentiment":"neutral","sentiment_score":0.0068628164939582344}],"sentiment":"neutral","sentiment_score":0.00886351999361068,"num_words":20,"start":26.494999,"end":38.27},{"sentences":[{"text":"Let me check.","start":58.91,"end":59.89,"sentiment":"neutral","sentiment_score":-0.031169418866435688},{"text":"Yeah.","start":63.79,"end":64.19,"sentiment":"neutral","sentiment_score":-0.01738237962126732},{"text":"BP was done.","start":64.19,"end":65.49,"sentiment":"neutral","sentiment_score":-0.019214365631341934},{"text":"April 1.","start":88.37,"end":89.43,"sentiment":"neutral","sentiment_score":-0.013449566904455423},{"text":"April 1.","start":91.65,"end":92.630005,"sentiment":"neutral","sentiment_score":-0.019554859027266502}],"sentiment":"neutral","sentiment_score":-0.021322053179822185,"num_words":11,"start":58.91,"end":92.630005},{"sentences":[{"text":"'1.","start":95.33,"end":95.83,"sentiment":"neutral","sentiment_score":-0.014328720979392529},{"text":"Yeah.","start":98.945,"end":99.445,"sentiment":"neutral","sentiment_score":-0.006440557539463043},{"text":"Yeah.","start":169.325,"end":169.56499,"sentiment":"neutral","sentiment_score":0.03227579593658447},{"text":"Sure.","start":169.56499,"end":170.06499,"sentiment":"neutral","sentiment_score":0.111779123544693},{"text":"Yes.","start":266.055,"end":266.555,"sentiment":"neutral","sentiment_score":0.05532579496502876}],"sentiment":"neutral","sentiment_score":0.03572228718549013,"num_words":5,"start":95.33,"end":266.555},{"sentences":[{"text":"Sure.","start":292.575,"end":293.055,"sentiment":"neutral","sentiment_score":0.10717862844467164},{"text":"Thank you.","start":293.055,"end":293.795,"sentiment":"neutral","sentiment_score":0.2415122240781784},{"text":"Thank you.","start":296.255,"end":296.915,"sentiment":"neutral","sentiment_score":0.2998211681842804},{"text":"So much.","start":297.215,"end":297.695,"sentiment":"positive","sentiment_score":0.4661324620246887},{"text":"You take care, and bye for now.","start":297.695,"end":299.155,"sentiment":"positive","sentiment_score":0.340031840971538}],"sentiment":"neutral","sentiment_score":0.32159523027283804,"num_words":14,"start":292.575,"end":299.155}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Do I have to then enter?\n\nChannel 1: Yeah. Hi. So it's regarding my payment. I have\n\nChannel 0: Mhmm.\n\nChannel 1: made a payment for the month I I had a due date of April 11. Anyhow, I had made a payment a few days ago on the BPAY, but it's still not showing about all this.\n\nChannel 0: Okay. Could I have your first name, please, or the account holder's name so I could just\n\nChannel 1: Yeah.\n\nChannel 0: double\n\nChannel 1: I\n\nChannel 0: check?\n\nChannel 1: can do it, Anandan.\n\nChannel 0: Sorry?\n\nChannel 1: Arjun yeah. Requesting for the name is Arjun Vivekanandan.\n\nChannel 0: May I spell the first name?\n\nChannel 1: Alpha Romeo Juliet uniform Nancy.\n\nChannel 0: When did you do the b the bid pay?\n\nChannel 1: Let me check.\n\nChannel 0: Because sometimes the bid pay takes a little bit longer for them to come through.\n\nChannel 1: Yeah. BP was done. April 1.\n\nChannel 0: Sorry?\n\nChannel 1: April 1.\n\nChannel 0: Fifth, was it?\n\nChannel 1: '1.\n\nChannel 0: Oh, the first.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. '1 second. Let me just double check. This goes back where was this? On the ninth, eighth, seventh, fifth.\n\nI'm just gonna put you on hold. Is that okay?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Thank you. Arjun?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. I can see it came through on the oh god. I just got it here. I see it again. Where is it?\n\nBecause the person normally does it. She's away until Monday. It came through on the April 2. So that didn't update on the system. I wonder why.\n\nI know that they were doing they were doing something. I'll I'll get that updated for you. Okay? I'll do that now. So\n\nChannel 1: Sure. Thank you.\n\nChannel 0: it yeah. Alright. Sorry about that. But, yeah, it has been\n\nChannel 1: Thank you.\n\nChannel 0: paid.\n\nChannel 1: So much. You take care, and bye for now.\n\nChannel 0: Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Do I have to then enter?","start":0.71999997,"end":2.02,"sentiment":"neutral","sentiment_score":-0.009756824932992458}],"sentiment":"neutral","sentiment_score":-0.009756824932992458,"channel":0,"num_words":6,"start":0.71999997,"end":2.02},{"sentences":[{"text":"Yeah.","start":4.64,"end":4.96,"sentiment":"neutral","sentiment_score":0.004703608341515064},{"text":"Hi.","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":0.0026040636003017426},{"text":"So it's regarding my payment.","start":7.6,"end":10.099999,"sentiment":"neutral","sentiment_score":-0.01075715497136116},{"text":"I have","start":11.36,"end":11.92,"sentiment":"neutral","sentiment_score":-0.04496956244111061}],"sentiment":"neutral","sentiment_score":-0.01515746975524558,"channel":1,"num_words":9,"start":4.64,"end":11.92},{"sentences":[{"text":"Mhmm.","start":11.599999,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.037334639579057693}],"sentiment":"neutral","sentiment_score":-0.037334639579057693,"channel":0,"num_words":1,"start":11.599999,"end":12.099999},{"sentences":[{"text":"made a payment for the month I I had a due date of April 11.","start":11.92,"end":17.295,"sentiment":"neutral","sentiment_score":-0.07860166256626447},{"text":"Anyhow, I had made a payment a few days ago on the BPAY, but it's still not showing about all this.","start":17.295,"end":23.395,"sentiment":"neutral","sentiment_score":-0.16489930983100617}],"sentiment":"neutral","sentiment_score":-0.12894195680403048,"channel":1,"num_words":36,"start":11.92,"end":23.395},{"sentences":[{"text":"Okay.","start":23.505001,"end":23.825,"sentiment":"neutral","sentiment_score":-0.001335793174803257},{"text":"Could I have your first name, please, or the account holder's name so I could just","start":23.825,"end":26.545,"sentiment":"neutral","sentiment_score":0.010404205822851509}],"sentiment":"neutral","sentiment_score":0.009713617646518876,"channel":0,"num_words":17,"start":23.505001,"end":26.545},{"sentences":[{"text":"Yeah.","start":26.494999,"end":26.735,"sentiment":"neutral","sentiment_score":0.0050699589774012566}],"sentiment":"neutral","sentiment_score":0.0050699589774012566,"channel":1,"num_words":1,"start":26.494999,"end":26.735},{"sentences":[{"text":"double","start":26.545,"end":26.865,"sentiment":"neutral","sentiment_score":0.005357552319765091}],"sentiment":"neutral","sentiment_score":0.005357552319765091,"channel":0,"num_words":1,"start":26.545,"end":26.865},{"sentences":[{"text":"I","start":26.735,"end":26.895,"sentiment":"neutral","sentiment_score":-0.004442133009433746}],"sentiment":"neutral","sentiment_score":-0.004442133009433746,"channel":1,"num_words":1,"start":26.735,"end":26.895},{"sentences":[{"text":"check?","start":26.865,"end":27.15,"sentiment":"neutral","sentiment_score":0.005034809932112694}],"sentiment":"neutral","sentiment_score":0.005034809932112694,"channel":0,"num_words":1,"start":26.865,"end":27.15},{"sentences":[{"text":"can do it, Anandan.","start":26.895,"end":27.875,"sentiment":"neutral","sentiment_score":0.013106256257742643}],"sentiment":"neutral","sentiment_score":0.013106256257742643,"channel":1,"num_words":4,"start":26.895,"end":27.875},{"sentences":[{"text":"Sorry?","start":29.15,"end":29.65,"sentiment":"neutral","sentiment_score":-0.001719658263027668}],"sentiment":"neutral","sentiment_score":-0.001719658263027668,"channel":0,"num_words":1,"start":29.15,"end":29.65},{"sentences":[{"text":"Arjun yeah.","start":30.49,"end":31.369999,"sentiment":"neutral","sentiment_score":0.006900020409375429},{"text":"Requesting for the name is Arjun Vivekanandan.","start":31.369999,"end":33.39,"sentiment":"neutral","sentiment_score":0.010871917940676212}],"sentiment":"neutral","sentiment_score":0.009989274044831594,"channel":1,"num_words":9,"start":30.49,"end":33.39},{"sentences":[{"text":"May I spell the first name?","start":33.71,"end":35.25,"sentiment":"neutral","sentiment_score":0.009257589932531118}],"sentiment":"neutral","sentiment_score":0.009257589932531118,"channel":0,"num_words":6,"start":33.71,"end":35.25},{"sentences":[{"text":"Alpha Romeo Juliet uniform Nancy.","start":35.61,"end":38.27,"sentiment":"neutral","sentiment_score":0.0068628164939582344}],"sentiment":"neutral","sentiment_score":0.0068628164939582344,"channel":1,"num_words":5,"start":35.61,"end":38.27},{"sentences":[{"text":"When did you do the b the bid pay?","start":54.6,"end":56.46,"sentiment":"neutral","sentiment_score":-0.011307198450797133}],"sentiment":"neutral","sentiment_score":-0.011307198450797133,"channel":0,"num_words":9,"start":54.6,"end":56.46},{"sentences":[{"text":"Let me check.","start":58.91,"end":59.89,"sentiment":"neutral","sentiment_score":-0.031169418866435688}],"sentiment":"neutral","sentiment_score":-0.031169418866435688,"channel":1,"num_words":3,"start":58.91,"end":59.89},{"sentences":[{"text":"Because sometimes the bid pay takes a little bit longer for them to come through.","start":60.199997,"end":63.579998,"sentiment":"neutral","sentiment_score":-0.13341461668411891}],"sentiment":"neutral","sentiment_score":-0.13341461668411891,"channel":0,"num_words":15,"start":60.199997,"end":63.579998},{"sentences":[{"text":"Yeah.","start":63.79,"end":64.19,"sentiment":"neutral","sentiment_score":-0.01738237962126732},{"text":"BP was done.","start":64.19,"end":65.49,"sentiment":"neutral","sentiment_score":-0.019214365631341934},{"text":"April 1.","start":88.37,"end":89.43,"sentiment":"neutral","sentiment_score":-0.013449566904455423}],"sentiment":"neutral","sentiment_score":-0.016987435054033995,"channel":1,"num_words":6,"start":63.79,"end":89.43},{"sentences":[{"text":"Sorry?","start":90.82,"end":91.32,"sentiment":"neutral","sentiment_score":-0.025485236197710037}],"sentiment":"neutral","sentiment_score":-0.025485236197710037,"channel":0,"num_words":1,"start":90.82,"end":91.32},{"sentences":[{"text":"April 1.","start":91.65,"end":92.630005,"sentiment":"neutral","sentiment_score":-0.019554859027266502}],"sentiment":"neutral","sentiment_score":-0.019554859027266502,"channel":1,"num_words":2,"start":91.65,"end":92.630005},{"sentences":[{"text":"Fifth, was it?","start":94.235,"end":95.295,"sentiment":"neutral","sentiment_score":-0.0203541765610377}],"sentiment":"neutral","sentiment_score":-0.0203541765610377,"channel":0,"num_words":3,"start":94.235,"end":95.295},{"sentences":[{"text":"'1.","start":95.33,"end":95.83,"sentiment":"neutral","sentiment_score":-0.014328720979392529}],"sentiment":"neutral","sentiment_score":-0.014328720979392529,"channel":1,"num_words":1,"start":95.33,"end":95.83},{"sentences":[{"text":"Oh, the first.","start":96.395,"end":97.375,"sentiment":"neutral","sentiment_score":-0.013809605812033018}],"sentiment":"neutral","sentiment_score":-0.013809605812033018,"channel":0,"num_words":3,"start":96.395,"end":97.375},{"sentences":[{"text":"Yeah.","start":98.945,"end":99.445,"sentiment":"neutral","sentiment_score":-0.006440557539463043}],"sentiment":"neutral","sentiment_score":-0.006440557539463043,"channel":1,"num_words":1,"start":98.945,"end":99.445},{"sentences":[{"text":"Okay.","start":100.635,"end":101.115,"sentiment":"neutral","sentiment_score":-0.006533745210617781},{"text":"'1 second.","start":101.115,"end":101.675,"sentiment":"neutral","sentiment_score":-0.009868241380900145},{"text":"Let me just double check.","start":101.675,"end":103.135,"sentiment":"neutral","sentiment_score":-0.010215528123080731},{"text":"This goes back where was this?","start":137.79,"end":139.65,"sentiment":"neutral","sentiment_score":-0.01962834767376383},{"text":"On the ninth, eighth, seventh, fifth.","start":139.87,"end":150.325,"sentiment":"neutral","sentiment_score":-0.021538787831862766}],"sentiment":"neutral","sentiment_score":-0.016217534081079066,"channel":0,"num_words":20,"start":100.635,"end":150.325},{"sentences":[{"text":"I'm just gonna put you on hold.","start":166.86,"end":168.14,"sentiment":"neutral","sentiment_score":-0.03994489141872951},{"text":"Is that okay?","start":168.14,"end":168.95999,"sentiment":"neutral","sentiment_score":-0.0037691391383608184}],"sentiment":"neutral","sentiment_score":-0.029092165734618904,"channel":0,"num_words":10,"start":166.86,"end":168.95999},{"sentences":[{"text":"Yeah.","start":169.325,"end":169.56499,"sentiment":"neutral","sentiment_score":0.03227579593658447},{"text":"Sure.","start":169.56499,"end":170.06499,"sentiment":"neutral","sentiment_score":0.111779123544693}],"sentiment":"neutral","sentiment_score":0.07202745974063873,"channel":1,"num_words":2,"start":169.325,"end":170.06499},{"sentences":[{"text":"Thank you.","start":170.14,"end":170.88,"sentiment":"neutral","sentiment_score":0.19538161158561707},{"text":"Arjun?","start":264.9,"end":265.4,"sentiment":"neutral","sentiment_score":0.07563440501689911}],"sentiment":"neutral","sentiment_score":0.1554658760627111,"channel":0,"num_words":3,"start":170.14,"end":265.4},{"sentences":[{"text":"Yes.","start":266.055,"end":266.555,"sentiment":"neutral","sentiment_score":0.05532579496502876}],"sentiment":"neutral","sentiment_score":0.05532579496502876,"channel":1,"num_words":1,"start":266.055,"end":266.555},{"sentences":[{"text":"Yeah.","start":266.66,"end":266.97998,"sentiment":"neutral","sentiment_score":0.027001088485121727},{"text":"I can see it came through on the oh god.","start":266.97998,"end":271.06,"sentiment":"neutral","sentiment_score":-0.02166939526796341},{"text":"I just got it here.","start":271.06,"end":271.78,"sentiment":"neutral","sentiment_score":-0.026865356788039207},{"text":"I see it again.","start":271.78,"end":272.5,"sentiment":"neutral","sentiment_score":-0.04109237156808376},{"text":"Where is it?","start":272.5,"end":273.4,"sentiment":"neutral","sentiment_score":-0.05578965445359548}],"sentiment":"neutral","sentiment_score":-0.02851122164207956,"channel":0,"num_words":23,"start":266.66,"end":273.4},{"sentences":[{"text":"Because the person normally does it.","start":274.745,"end":276.58502,"sentiment":"neutral","sentiment_score":-0.1535338411728541},{"text":"She's away until Monday.","start":276.58502,"end":277.885,"sentiment":"neutral","sentiment_score":-0.19582416489720345},{"text":"It came through on the April 2.","start":279.065,"end":280.90497,"sentiment":"neutral","sentiment_score":-0.14610514789819717},{"text":"So that didn't update on the system.","start":280.905,"end":284.98502,"sentiment":"neutral","sentiment_score":-0.226061789052827},{"text":"I wonder why.","start":284.98502,"end":285.86502,"sentiment":"negative","sentiment_score":-0.3428632120291392}],"sentiment":"neutral","sentiment_score":-0.19771325560631575,"channel":0,"num_words":27,"start":274.745,"end":285.86502},{"sentences":[{"text":"I know that they were doing they were doing something.","start":285.86502,"end":287.885,"sentiment":"neutral","sentiment_score":-0.25824014544487},{"text":"I'll I'll get that updated for you.","start":288.15,"end":289.99,"sentiment":"neutral","sentiment_score":-0.016861239980374063},{"text":"Okay?","start":289.99,"end":290.31,"sentiment":"neutral","sentiment_score":0.021385153755545616},{"text":"I'll do that now.","start":290.31,"end":291.27,"sentiment":"neutral","sentiment_score":0.02705353032797575},{"text":"So","start":291.27,"end":291.77,"sentiment":"neutral","sentiment_score":0.05660483241081238}],"sentiment":"neutral","sentiment_score":-0.10931417507969815,"channel":0,"num_words":23,"start":285.86502,"end":291.77},{"sentences":[{"text":"Sure.","start":292.575,"end":293.055,"sentiment":"neutral","sentiment_score":0.10717862844467164},{"text":"Thank you.","start":293.055,"end":293.795,"sentiment":"neutral","sentiment_score":0.2415122240781784}],"sentiment":"neutral","sentiment_score":0.1967343588670095,"channel":1,"num_words":3,"start":292.575,"end":293.795},{"sentences":[{"text":"it yeah.","start":293.51,"end":294.63,"sentiment":"neutral","sentiment_score":0.09332244470715523},{"text":"Alright.","start":294.63,"end":294.95,"sentiment":"neutral","sentiment_score":0.0856609046459198},{"text":"Sorry about that.","start":294.95,"end":295.59,"sentiment":"neutral","sentiment_score":-0.003270171582698822},{"text":"But, yeah, it has been","start":295.59,"end":296.47,"sentiment":"neutral","sentiment_score":0.06536591798067093}],"sentiment":"neutral","sentiment_score":0.05357498811049895,"channel":0,"num_words":11,"start":293.51,"end":296.47},{"sentences":[{"text":"Thank you.","start":296.255,"end":296.915,"sentiment":"neutral","sentiment_score":0.2998211681842804}],"sentiment":"neutral","sentiment_score":0.2998211681842804,"channel":1,"num_words":2,"start":296.255,"end":296.915},{"sentences":[{"text":"paid.","start":296.47,"end":296.97,"sentiment":"neutral","sentiment_score":0.2415606677532196}],"sentiment":"neutral","sentiment_score":0.2415606677532196,"channel":0,"num_words":1,"start":296.47,"end":296.97},{"sentences":[{"text":"So much.","start":297.215,"end":297.695,"sentiment":"positive","sentiment_score":0.4661324620246887},{"text":"You take care, and bye for now.","start":297.695,"end":299.155,"sentiment":"positive","sentiment_score":0.340031840971538}],"sentiment":"positive","sentiment_score":0.3680542012055715,"channel":1,"num_words":9,"start":297.215,"end":299.155},{"sentences":[{"text":"Okay.","start":298.79,"end":299.11002,"sentiment":"neutral","sentiment_score":0.23258259892463684},{"text":"Thank you.","start":299.11002,"end":299.43,"sentiment":"positive","sentiment_score":0.377998024225235},{"text":"Bye.","start":299.43,"end":299.93,"sentiment":"neutral","sentiment_score":0.15426898002624512}],"sentiment":"neutral","sentiment_score":0.285711906850338,"channel":0,"num_words":4,"start":298.79,"end":299.93}]},"summary":{"result":"success","short":"The customer is calling about a payment that was made a few days ago but is not showing up on the system. The agent asks for the customer's name and tries to check the system but cannot find the payment. The agent promises to update the system and apologizes for the delay."},"intents":{"segments":[{"text":"So it's regarding my payment. I Mhmm. have made a payment for the month I I had a due date of April 11. Anyhow, I had made a payment a few days ago on the BPAY, but it's still not showing about all this. Okay.","start_word":8,"end_word":52,"intents":[{"intent":"Resolve payment issue","confidence_score":0.030046446}]},{"text":"I can see it came through on the oh god. I just got it here. I see it again. Where is it? Because the person normally does it. She's away until Monday. It came through on the April 2. So that didn't update on the system. I wonder why. I know that they were doing they were doing something. I'll I'll get that updated for you. Okay?","start_word":179,"end_word":245,"intents":[{"intent":"Update system information","confidence_score":0.07908549}]}]},"sentiments":{"segments":[{"text":"Do I have to then enter? Yeah. Hi. So it's regarding my payment. I Mhmm. have made a payment for the month I I had a due date of April 11. Anyhow, I had made a payment a few days ago on the BPAY, but it's still not showing about all this. Okay. Could I have your first name, please, or the account holder's name so I could just Yeah. double I check? can do it, Anandan. Sorry? Arjun yeah. Requesting for the name is Arjun Vivekanandan. May I spell the first name? Alpha Romeo Juliet uniform Nancy. When did you do the b the bid pay? Let me check. Because sometimes the bid pay takes a little bit longer for them to come through. Yeah. BP was done. April 1. Sorry? April 1. Fifth, was it? '1. Oh, the first. Yeah. Okay. '1 second. Let me just double check. This goes back where was this? On the ninth, eighth, seventh, fifth. I'm just gonna put you on hold. Is that okay? Yeah. Sure. Thank you. Arjun? Yes. Yeah. I can see it came through on the oh god. I just got it here. I see it again. Where is it? Because the person normally does it. She's away until Monday. It came through on the April 2. So that didn't update on the system.","start_word":0,"end_word":224,"sentiment":"neutral","sentiment_score":-0.04754062741994858},{"text":"I wonder why.","start_word":225,"end_word":227,"sentiment":"negative","sentiment_score":-0.3495981693267822},{"text":"I know that they were doing they were doing something. I'll I'll get that updated for you. Okay? I'll do that now. So Sure. Thank you. it yeah. Alright. Sorry about that. But, yeah, it has been Thank you. paid.","start_word":228,"end_word":267,"sentiment":"neutral","sentiment_score":0.009906296618282797},{"text":"So much. You take care, and bye for now.","start_word":268,"end_word":276,"sentiment":"positive","sentiment_score":0.3655273914337158},{"text":"Okay.","start_word":277,"end_word":277,"sentiment":"neutral","sentiment_score":0.23258259892463684},{"text":"Thank you.","start_word":278,"end_word":279,"sentiment":"positive","sentiment_score":0.3675638437271118},{"text":"Bye.","start_word":280,"end_word":280,"sentiment":"neutral","sentiment_score":0.2055942267179489}],"average":{"sentiment":"neutral","sentiment_score":-0.022666704975305384}}}}