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Because upon checking your service, it's up and running since the day you since the day we activated the service. So just wanted to confirm, are you using your own router since then? Okay. May I know who assisted you? Like, sending the PPPoE configuration? Then you at set up the router yourself? Okay. So there's no one assisted you with that? Mhmm. So regarding the Fury router, since you're already using your own router, do you still want us to send you the router or just a refund the delivery fee, which is the express postage? Okay. Mhmm. Okay. So we're yeah. We're really sorry that there's a delay with the delivery because, yeah, we just got a problem with the shipping. But since we're going to send you the router, but not express anymore since it's already been a few days, We're going to send you the router and refund the additional $10, or do you still want it to be expressed? Yeah. But yeah. Because have I spoke to you before regarding this year? Mhmm. Mhmm. Yeah. Because yeah. Sorry for this inconvenience, but there's just been a a delay with sending you the router. But we can send it to you still via express postage. Do you still want to continue with that one? Okay. Sure. So I'll inform our accounts department regarding the delay with the express postage, then I'll get back to you once it once it's confirmed. Then once the router has been shipped via standard postage, I'll send you the tracking number. Mhmm. Yeah. Or is this yeah. Or if you still want to proceed with express postage, we can send it still via express postage if you still want instead of refunding it. Yeah. I'm really sorry. Okay then. Coordinate this one through our back end team, then I'll get back to you. Okay. Sorry again. Bye. 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Good morning. This is Maureen from Airtel tech support. Am I speaking with? Yes.\n\nJust wanted to confirm regarding your router. Because upon checking your service, it's up and running since the day you since the day we activated the service. So just wanted to confirm, are you using your own router since then? Okay. May I know who assisted you?\n\nLike, sending the PPPoE configuration? Then you at set up the router yourself? Okay. So there's no one assisted you with that? Mhmm.\n\nSo regarding the Fury router, since you're already using your own router, do you still want us to send you the router or just a refund the delivery fee, which is the express postage? Okay. Mhmm. Okay. So we're yeah.\n\nWe're really sorry that there's a delay with the delivery because, yeah, we just got a problem with the shipping. But since we're going to send you the router, but not express anymore since it's already been a few days, We're going to send you the router and refund the additional $10, or do you still want it to be expressed? Yeah. But yeah. Because have I spoke to you before regarding this year?\n\nMhmm. Mhmm. Yeah. Because yeah. Sorry for this inconvenience, but there's just been a a delay with sending you the router.\n\nBut we can send it to you still via express postage. Do you still want to continue with that one? Okay. Sure. So I'll inform our accounts department regarding the delay with the express postage, then I'll get back to you once it once it's confirmed.\n\nThen once the router has been shipped via standard postage, I'll send you the tracking number. Mhmm. Yeah. Or is this yeah. Or if you still want to proceed with express postage, we can send it still via express postage if you still want instead of refunding it.\n\nYeah. I'm really sorry. Okay then. Coordinate this one through our back end team, then I'll get back to you. Okay.\n\nSorry again. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.14671450853347778},{"text":"Good morning.","start":3.1999998,"end":3.84,"sentiment":"positive","sentiment_score":0.4662740230560303},{"text":"This is Maureen from Airtel tech support.","start":3.84,"end":7.14,"sentiment":"neutral","sentiment_score":0.30121939097132},{"text":"Am I speaking with?","start":7.7599998,"end":8.9,"sentiment":"neutral","sentiment_score":0.17488111928105354},{"text":"Yes.","start":12.559999,"end":13.059999,"sentiment":"neutral","sentiment_score":0.16140875220298767}],"sentiment":"neutral","sentiment_score":0.269915434718132,"num_words":15,"start":2.48,"end":13.059999},{"sentences":[{"text":"Just wanted to confirm regarding your router.","start":13.495,"end":16.715,"sentiment":"neutral","sentiment_score":0.2667164568390165},{"text":"Because upon checking your service, it's up and running since the day you since the day we activated 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Mhmm. Yes. I am. I I was using the row I was using the old router. I don't know. I just got an yeah. I just got an text. Yes. I did. No. No one has helped me with that. No. Because when I got the plan, I got the six point plan that came with the router because mine's the old router, and it doesn't have the proper router. There's a new one. That is the reason why I why I opted for a new router, and that is why I pay for, like, express delivery and everything. So So if you so the thing even if I get a refund, would it still be expressed or what? Because if even if I didn't do express, I would have gotten my auto by now. Right? But Yes. You you have. And I did ask you as well then I did I did tell you when am I getting the rider. You did say three to four business days, and I told you I paid $10.10 dollars more and they tell you, then you'd get it within one business day. And or by Monday, you should have it, and it's Wednesday today. I was just using the old router. And another thing is, well, the output on the old router, because it doesn't have it doesn't support the megabit router and whatever. It's very, even if I pay for 500, I'm not getting 500. That is why I opt out a new router and so. Yes, please. I would want to continue with that one. And can you be even if and can you please also refund the $10 as well? Susan, does that mean I'm gonna wait another five days just to get the route out? And if you like, it even if I've done, like, second. Yeah. Would do what it has to do. All good. And, yeah, if you could let me know if, yeah, if you're gonna send that. But, no, that would be very good. Let's see. So even if I hadn't done Express Choice this Friday, I would have got even in the standard delivery, I would have gotten gotten the router by now. Right? I didn't have to do express. And I did express, but I still haven't received my router. So sorry. I'm not kind of a bit difficult, but and then you're telling me. So, again, I have to wait four, five days. And you're gonna send me the next price, and I tell I'm gonna do a express delivery. They're gonna transfer me to the next level, which is It's okay. Yeah. No problem. Thank you. Thanks. Bye. All good. 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Mhmm. Yes. I am. I I was using the row I was using the old router.\n\nI don't know. I just got an yeah. I just got an text. Yes. I did.\n\nNo. No one has helped me with that. No. Because when I got the plan, I got the six point plan that came with the router because mine's the old router, and it doesn't have the proper router. There's a new one.\n\nThat is the reason why I why I opted for a new router, and that is why I pay for, like, express delivery and everything. So So if you so the thing even if I get a refund, would it still be expressed or what? Because if even if I didn't do express, I would have gotten my auto by now. Right? But Yes.\n\nYou you have. And I did ask you as well then I did I did tell you when am I getting the rider. You did say three to four business days, and I told you I paid $10.10 dollars more and they tell you, then you'd get it within one business day. And or by Monday, you should have it, and it's Wednesday today. I was just using the old router.\n\nAnd another thing is, well, the output on the old router, because it doesn't have it doesn't support the megabit router and whatever. It's very, even if I pay for 500, I'm not getting 500. That is why I opt out a new router and so. Yes, please. I would want to continue with that one.\n\nAnd can you be even if and can you please also refund the $10 as well? Susan, does that mean I'm gonna wait another five days just to get the route out? And if you like, it even if I've done, like, second. Yeah. Would do what it has to do.\n\nAll good. And, yeah, if you could let me know if, yeah, if you're gonna send that. But, no, that would be very good. Let's see. So even if I hadn't done Express Choice this Friday, I would have got even in the standard delivery, I would have gotten gotten the router by now.\n\nRight? I didn't have to do express. And I did express, but I still haven't received my router. So sorry. I'm not kind of a bit difficult, but and then you're telling me.\n\nSo, again, I have to wait four, five days. And you're gonna send me the next price, and I tell I'm gonna do a express delivery. They're gonna transfer me to the next level, which is It's okay. Yeah. No problem.\n\nThank you. Thanks. Bye. All good. Promise, sir.","paragraphs":[{"sentences":[{"text":"Yes.","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.15353375673294067},{"text":"Mhmm.","start":30.22,"end":30.7,"sentiment":"neutral","sentiment_score":0.0452265702188015},{"text":"Yes.","start":30.7,"end":31.18,"sentiment":"neutral","sentiment_score":0.049514759331941605},{"text":"I am.","start":31.18,"end":31.58,"sentiment":"neutral","sentiment_score":0.004620457999408245},{"text":"I I was using the row I was using the old router.","start":31.58,"end":34.72,"sentiment":"neutral","sentiment_score":-0.06099595672761401}],"sentiment":"neutral","sentiment_score":-0.027907969320521635,"num_words":17,"start":10.4,"end":34.72},{"sentences":[{"text":"I don't know.","start":44.644997,"end":45.204998,"sentiment":"neutral","sentiment_score":-0.07546434799830119},{"text":"I just got an yeah.","start":45.204998,"end":46.245,"sentiment":"neutral","sentiment_score":-0.03037547543644905},{"text":"I just got an text.","start":46.245,"end":47.545,"sentiment":"neutral","sentiment_score":0.01653001978993416},{"text":"Yes.","start":54.245,"end":54.644997,"sentiment":"neutral","sentiment_score":0.03306999057531357},{"text":"I did.","start":54.644997,"end":55.305,"sentiment":"neutral","sentiment_score":0.04026191495358944}],"sentiment":"neutral","sentiment_score":-0.011376656359061599,"num_words":16,"start":44.644997,"end":55.305},{"sentences":[{"text":"No.","start":58.75,"end":59.07,"sentiment":"negative","sentiment_score":-0.5040225982666016},{"text":"No one has helped me with that.","start":59.07,"end":61.010002,"sentiment":"negative","sentiment_score":-0.48762868131910053},{"text":"No.","start":82.25,"end":82.65,"sentiment":"neutral","sentiment_score":-0.28906261920928955},{"text":"Because when I got the plan, I got the six point plan that came with the router because mine's the old router, and it doesn't have the proper 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please.","start":210.71,"end":211.35,"sentiment":"neutral","sentiment_score":0.2560620605945587},{"text":"I would want to continue with that one.","start":211.35,"end":213.19,"sentiment":"neutral","sentiment_score":0.24274688959121704}],"sentiment":"neutral","sentiment_score":-0.22236203216016293,"num_words":56,"start":175.61,"end":213.19},{"sentences":[{"text":"And can you be even if and can you please also refund the $10 as well?","start":213.19,"end":219.115,"sentiment":"neutral","sentiment_score":0.14827530924230814},{"text":"Susan, does that mean I'm gonna wait another five days just to get the route out?","start":245.625,"end":249.305,"sentiment":"neutral","sentiment_score":-0.11191173002589494},{"text":"And if you like, it even if I've done, like, second.","start":249.305,"end":253.8,"sentiment":"neutral","sentiment_score":-0.0832825167612596},{"text":"Yeah.","start":253.8,"end":254.2,"sentiment":"neutral","sentiment_score":0.1731482744216919},{"text":"Would do what it has to do.","start":254.2,"end":256.04,"sentiment":"neutral","sentiment_score":0.3258514957768576}],"sentiment":"neutral","sentiment_score":0.0415650652538912,"num_words":51,"start":213.19,"end":256.04},{"sentences":[{"text":"All good.","start":256.04,"end":256.7,"sentiment":"positive","sentiment_score":0.6332472860813141},{"text":"And, yeah, if you could let me know if, yeah, if you're gonna send that.","start":257.8,"end":261.56,"sentiment":"neutral","sentiment_score":0.12192391405502954},{"text":"But, no, that would be very good.","start":261.56,"end":263.18,"sentiment":"neutral","sentiment_score":-0.05949737450906208},{"text":"Let's see.","start":276.875,"end":277.77502,"sentiment":"neutral","sentiment_score":0.07066043093800545},{"text":"So even if I hadn't done Express Choice this Friday, I would have got even in the standard delivery, I would have gotten gotten the router by 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Good morning. This is Maureen from Airtel tech support. Am I speaking with?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Just wanted to confirm regarding your router. Because upon checking your service, it's up and running since the day you since the day we activated the service. So just wanted to confirm, are you using your own router\n\nChannel 1: Mhmm. Yes.\n\nChannel 0: since then?\n\nChannel 1: I am. I I was using the row I was using the old router.\n\nChannel 0: Okay. May I know who assisted you? Like, sending the PPPoE configuration?\n\nChannel 1: I don't know. I just got an yeah. I just got an text.\n\nChannel 0: Then you at set up the router yourself?\n\nChannel 1: Yes. I did.\n\nChannel 0: Okay. So there's no one assisted you with that?\n\nChannel 1: No. No one has helped me with that.\n\nChannel 0: Mhmm. So regarding the Fury router, since you're already using your own router, do you still want us to send you the router or just a refund the delivery fee, which is the express postage?\n\nChannel 1: No. Because when I got the plan, I got the six point plan that came with the router because mine's the old\n\nChannel 0: Okay.\n\nChannel 1: router, and it doesn't have the proper router. There's a new one. That is the\n\nChannel 0: Mhmm.\n\nChannel 1: reason why I why I opted for a new router, and that is why I pay for, like, express delivery and everything.\n\nChannel 0: Okay.\n\nChannel 1: So\n\nChannel 0: So we're yeah. We're really sorry that there's a delay with the delivery because, yeah, we just got a problem with the shipping. But since we're going to send you the router, but not express anymore since it's already been a few days, We're going to send you the router and refund the additional $10, or do you still want it to be expressed?\n\nChannel 1: So if you so the thing even if I get a refund, would it still be expressed or what? Because if even if I didn't do express, I would have gotten my auto by now. Right?\n\nChannel 0: Yeah. But yeah. Because have I spoke to you before\n\nChannel 1: But\n\nChannel 0: regarding\n\nChannel 1: Yes.\n\nChannel 0: this year?\n\nChannel 1: You you have.\n\nChannel 0: Mhmm.\n\nChannel 1: And I did ask you as well then I did I did tell you when am I getting the rider. You did say three to four business days, and I told you I paid $10.10 dollars more and they tell you, then you'd get it within one business day. And or by Monday, you should have it, and it's Wednesday today. I was just using the old router. And another thing is, well, the output on the old router, because it doesn't have it doesn't support the megabit router and whatever.\n\nIt's very, even if I pay for 500, I'm not getting 500. That is why I opt out a new router and so.\n\nChannel 0: Mhmm. Yeah. Because yeah. Sorry for this inconvenience, but there's just been a a delay with sending you the router. But we can send it to you still via express postage.\n\nDo you still want to continue with that one?\n\nChannel 1: Yes, please. I would want to continue with that one. And can you be even if and can you please also refund the $10 as well?\n\nChannel 0: Okay. Sure. So I'll inform our accounts department regarding the delay with the express postage, then I'll get back to you once it once it's confirmed. Then once the router has been shipped via standard postage, I'll send you the tracking number.\n\nChannel 1: Susan, does that mean I'm gonna wait another five days just to get the route out? And if you like, it even if I've done, like, second. Yeah. Would do what it has to do. All good.\n\nChannel 0: Mhmm.\n\nChannel 1: And, yeah, if you could let me know if, yeah, if you're gonna send that. But, no, that would be very good.\n\nChannel 0: Yeah. Or is this yeah. Or if you still want to proceed with express postage, we can send it still via express postage if you still want instead of refunding it.\n\nChannel 1: Let's see. So even if I hadn't done Express Choice this Friday, I would have got even in the standard delivery, I would have gotten gotten the router by now. Right? I didn't have to do express. And I did express, but I still haven't received my router.\n\nSo sorry.\n\nChannel 0: Yeah.\n\nChannel 1: I'm not\n\nChannel 0: I'm\n\nChannel 1: kind\n\nChannel 0: really\n\nChannel 1: of a\n\nChannel 0: sorry.\n\nChannel 1: bit difficult, but and then you're telling me. So, again, I have to wait four, five days. And you're gonna send me the next price, and I tell I'm gonna do a express delivery. They're gonna transfer me to the next level, which is It's okay.\n\nChannel 0: Okay then. Coordinate this one through our back end team, then I'll get back to you.\n\nChannel 1: Yeah. No problem. Thank you.\n\nChannel 0: Okay.\n\nChannel 1: Thanks.\n\nChannel 0: Sorry\n\nChannel 1: Bye.\n\nChannel 0: again. Bye. Have\n\nChannel 1: All\n\nChannel 0: a\n\nChannel 1: good.\n\nChannel 0: great\n\nChannel 1: Promise,\n\nChannel 0: day.\n\nChannel 1: sir.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.14671450853347778},{"text":"Good morning.","start":3.1999998,"end":3.84,"sentiment":"positive","sentiment_score":0.4662740230560303},{"text":"This is Maureen from Airtel tech support.","start":3.84,"end":7.14,"sentiment":"neutral","sentiment_score":0.30121939097132},{"text":"Am I speaking with?","start":7.7599998,"end":8.9,"sentiment":"neutral","sentiment_score":0.17488111928105354}],"sentiment":"neutral","sentiment_score":0.27766591204064234,"channel":0,"num_words":14,"start":2.48,"end":8.9},{"sentences":[{"text":"Yes.","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.15353375673294067}],"sentiment":"neutral","sentiment_score":0.15353375673294067,"channel":1,"num_words":1,"start":10.4,"end":10.9},{"sentences":[{"text":"Yes.","start":12.559999,"end":13.059999,"sentiment":"neutral","sentiment_score":0.16140875220298767},{"text":"Just wanted to confirm regarding your router.","start":13.495,"end":16.715,"sentiment":"neutral","sentiment_score":0.2667164568390165},{"text":"Because upon checking your service, it's up and running since the day you since the day we activated the service.","start":17.895,"end":25.355,"sentiment":"positive","sentiment_score":0.3546192467212677},{"text":"So just wanted to confirm, are you using your own 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everything.","start":92.97,"end":98.355,"sentiment":"neutral","sentiment_score":-0.17451576245102016}],"sentiment":"neutral","sentiment_score":-0.17451576245102016,"channel":1,"num_words":22,"start":92.97,"end":98.355},{"sentences":[{"text":"Okay.","start":101.115,"end":101.595,"sentiment":"neutral","sentiment_score":-0.05727090314030647}],"sentiment":"neutral","sentiment_score":-0.05727090314030647,"channel":0,"num_words":1,"start":101.115,"end":101.595},{"sentences":[{"text":"So","start":101.375,"end":101.875,"sentiment":"neutral","sentiment_score":-0.09879599511623384}],"sentiment":"neutral","sentiment_score":-0.09879599511623384,"channel":1,"num_words":1,"start":101.375,"end":101.875},{"sentences":[{"text":"So we're yeah.","start":101.595,"end":102.955,"sentiment":"neutral","sentiment_score":-0.12413400411605835},{"text":"We're really sorry that there's a delay with the delivery because, yeah, we just got a problem with the 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why I opt out a new router and so.","start":186.495,"end":189.555,"sentiment":"neutral","sentiment_score":-0.2776517637751319}],"sentiment":"negative","sentiment_score":-0.3350092801062957,"channel":1,"num_words":23,"start":182.56999,"end":189.555},{"sentences":[{"text":"Mhmm.","start":190.89,"end":191.39,"sentiment":"neutral","sentiment_score":-0.03552544116973877},{"text":"Yeah.","start":192.89,"end":193.39,"sentiment":"neutral","sentiment_score":-0.029522528871893883},{"text":"Because yeah.","start":193.61,"end":195.05,"sentiment":"neutral","sentiment_score":-0.04708945006132126},{"text":"Sorry for this inconvenience, but there's just been a a delay with sending you the router.","start":195.05,"end":201.47,"sentiment":"neutral","sentiment_score":-0.2523646755144},{"text":"But we can send it to you still via express 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representative from Airtel tech support calls a customer to confirm their router use and offers to refund the delivery fee if they use the old router instead. The customer is informed that they will receive the new router and the delivery fee, but if they don't use it, they will still receive the old router. The representative apologizes for the delay and assures the customer that they will receive the new router and refund the delivery fee."},"intents":{"segments":[{"text":"Just wanted to confirm regarding your router. Because upon checking your service, it's up and running since the day you since the day we activated the service. So just wanted to confirm, are you using your own router Mhmm.","start_word":16,"end_word":54,"intents":[{"intent":"Confirm router usage","confidence_score":0.56146955}]},{"text":"May I know who assisted you? Like, sending the PPPoE configuration? I don't know. I just got an yeah. I just got an text. Then you at set up the router yourself? Yes.","start_word":73,"end_word":105,"intents":[{"intent":"Assist with setup","confidence_score":0.034329597}]},{"text":"We're really sorry that there's a delay with the delivery because, yeah, we just got a problem with the shipping.","start_word":226,"end_word":245,"intents":[{"intent":"Report delay with delivery","confidence_score":0.0006108896},{"intent":"Apologize for delay","confidence_score":0.23322384}]},{"text":"But since we're going to send you the router, but not express anymore since it's already been a few days, We're going to send you the router and refund the additional $10, or do you still want it to be expressed?","start_word":247,"end_word":287,"intents":[{"intent":"Request refund","confidence_score":0.33146405}]},{"text":"So I'll inform our accounts department regarding the delay with the express postage, then I'll get back to you once it once it's confirmed.","start_word":525,"end_word":548,"intents":[{"intent":"Update accounts about delay","confidence_score":0.0042124595}]},{"text":"Then once the router has been shipped via standard postage, I'll send you the tracking number.","start_word":548,"end_word":563,"intents":[{"intent":"Send tracking number","confidence_score":0.47988632}]},{"text":"Or if you still want to proceed with express postage, we can send it still via express postage if you still want instead of refunding it. Let's see.","start_word":629,"end_word":656,"intents":[{"intent":"Send express postage","confidence_score":0.10674785}]},{"text":"They're gonna transfer me to the next level, which is It's okay.","start_word":748,"end_word":759,"intents":[{"intent":"Transfer to next level","confidence_score":0.33035383}]},{"text":"Coordinate this one through our back end team, then I'll get back to you.","start_word":762,"end_word":775,"intents":[{"intent":"Coordinate back-end team","confidence_score":0.0024469814},{"intent":"Coordinate router delivery","confidence_score":0.3466052}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.14671450853347778},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.4474630355834961},{"text":"This is Maureen from Airtel tech support. Am I speaking with? Yes. Yes. Just wanted to confirm regarding your router.","start_word":3,"end_word":22,"sentiment":"neutral","sentiment_score":0.25508397817611694},{"text":"Because upon checking your service, it's up and running since the day you since the day we activated the service.","start_word":23,"end_word":42,"sentiment":"positive","sentiment_score":0.36028704047203064},{"text":"So just wanted to confirm, are you using your own router Mhmm. Yes. since then? I am. I I was using the row I was using the old router. Okay. May I know who assisted you? Like, sending the PPPoE configuration? I don't know. I just got an yeah. I just got an text. Then you at set up the router yourself? Yes. I did. Okay. So there's no one assisted you with that?","start_word":43,"end_word":116,"sentiment":"neutral","sentiment_score":-0.008287148550152779},{"text":"No. No one has helped me with that.","start_word":117,"end_word":124,"sentiment":"negative","sentiment_score":-0.49338316917419434},{"text":"Mhmm. So regarding the Fury router, since you're already using your own router, do you still want us to send you the router or just a refund the delivery fee, which is the express postage? No. Because when I got the plan, I got the six point plan that came with the router because mine's the old Okay. router, and it doesn't have the proper router. There's a new one. That is the Mhmm. reason why I why I opted for a new router, and that is why I pay for, like, express delivery and everything. Okay. So So we're yeah.","start_word":125,"end_word":225,"sentiment":"neutral","sentiment_score":-0.13324633240699768},{"text":"We're really sorry that there's a delay with the delivery because, yeah, we just got a problem with the shipping.","start_word":226,"end_word":245,"sentiment":"negative","sentiment_score":-0.5691835284233093},{"text":"But since we're going to send you the router, but not express anymore since it's already been a few days, We're going to send you the router and refund the additional $10, or do you still want it to be expressed? So if you so the thing even if I get a refund, would it still be expressed or what? Because if even if I didn't do express, I would have gotten my auto by now. Right? Yeah. But yeah. Because have I spoke to you before But regarding Yes. this year? You you have. Mhmm. And I did ask you as well then I did I did tell you when am I getting the rider. You did say three to four business days, and I told you I paid $10.10 dollars more and they tell you, then you'd get it within one business day. And or by Monday, you should have it, and it's Wednesday today. I was just using the old router. And another thing is, well, the output on the old router, because it doesn't have it doesn't support the megabit router and whatever.","start_word":246,"end_word":432,"sentiment":"neutral","sentiment_score":-0.07778071612119675},{"text":"It's very, even if I pay for 500, I'm not getting 500.","start_word":433,"end_word":444,"sentiment":"negative","sentiment_score":-0.39597249031066895},{"text":"That is why I opt out a new router and so. Mhmm. Yeah. Because yeah. Sorry for this inconvenience, but there's just been a a delay with sending you the router. But we can send it to you still via express postage. Do you still want to continue with that one? Yes, please. I would want to continue with that one. And can you be even if and can you please also refund the $10 as well? Okay. Sure. So I'll inform our accounts department regarding the delay with the express postage, then I'll get back to you once it once it's confirmed. Then once the router has been shipped via standard postage, I'll send you the tracking number. Susan, does that mean I'm gonna wait another five days just to get the route out? And if you like, it even if I've done, like, second. Yeah.","start_word":445,"end_word":591,"sentiment":"neutral","sentiment_score":-0.024181163204567774},{"text":"Would do what it has to do. All good.","start_word":592,"end_word":600,"sentiment":"positive","sentiment_score":0.4139326810836792},{"text":"Mhmm. And, yeah, if you could let me know if, yeah, if you're gonna send that. But, no, that would be very good. Yeah. Or is this yeah. Or if you still want to proceed with express postage, we can send it still via express postage if you still want instead of refunding it. Let's see. So even if I hadn't done Express Choice this Friday, I would have got even in the standard delivery, I would have gotten gotten the router by now. Right? I didn't have to do express. And I did express, but I still haven't received my router. So sorry. Yeah. I'm not I'm kind really of a sorry. bit difficult, but and then you're telling me. So, again, I have to wait four, five days. And you're gonna send me the next price, and I tell I'm gonna do a express delivery. They're gonna transfer me to the next level, which is It's okay. Okay then. Coordinate this one through our back end team, then I'll get back to you. Yeah.","start_word":601,"end_word":776,"sentiment":"neutral","sentiment_score":-0.012917362640357833},{"text":"No problem. Thank you. Okay. Thanks.","start_word":777,"end_word":782,"sentiment":"positive","sentiment_score":0.6103147864341736},{"text":"Sorry Bye. again. Bye.","start_word":783,"end_word":786,"sentiment":"neutral","sentiment_score":0.28678104281425476},{"text":"Have All a good. great Promise, day. sir.","start_word":787,"end_word":794,"sentiment":"positive","sentiment_score":0.5841728448867798}],"average":{"sentiment":"neutral","sentiment_score":-0.03280369039046635}}}}