{"metadata":{"transaction_key":"deprecated","request_id":"019f118d-ae11-7ea1-9b52-ff1e1c36325c","sha256":"209199b7cd4821ae99a2800511cee3fe508d938634cdd6dea9dd714a2c263e3d","created":"2026-06-29T04:05:26.586Z","duration":12.023937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":40},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hello. Sorry I missed your call. If you can leave your name and your phone number, I will get back to you as soon as I can. Thank you. Please leave a d","confidence":0.9980469,"words":[{"word":"hello","start":2.56,"end":3.06,"confidence":0.96875,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.07064293324947357},{"word":"sorry","start":3.28,"end":3.6,"confidence":0.9980469,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.14599238336086273},{"word":"i","start":3.6,"end":3.76,"confidence":0.6791992,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2618986964225769},{"word":"missed","start":3.76,"end":4.0,"confidence":0.9970703,"punctuated_word":"missed","sentiment":"negative","sentiment_score":-0.35696810483932495},{"word":"your","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2114190012216568},{"word":"call","start":4.16,"end":4.66,"confidence":0.9995117,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.17442727088928223},{"word":"if","start":5.2,"end":5.3599997,"confidence":0.6074219,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.2347332239151001},{"word":"you","start":5.3599997,"end":5.44,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12002597749233246},{"word":"can","start":5.44,"end":5.68,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09066037833690643},{"word":"leave","start":5.68,"end":6.0,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.12566380202770233},{"word":"your","start":6.0,"end":6.3199997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.19353806972503665},{"word":"name","start":6.3199997,"end":6.72,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.28294894099235535},{"word":"and","start":6.72,"end":6.96,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.276163250207901},{"word":"your","start":6.96,"end":7.2,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2698245048522949},{"word":"phone","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.11908462643623352},{"word":"number","start":7.44,"end":7.7599998,"confidence":0.9875488,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.25736933946609497},{"word":"i","start":7.7599998,"end":7.9199996,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3437797725200653},{"word":"will","start":7.9199996,"end":8.08,"confidence":0.9550781,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.21140068769454956},{"word":"get","start":8.08,"end":8.24,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.19768422842025757},{"word":"back","start":8.24,"end":8.4,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.2080310881137848},{"word":"to","start":8.4,"end":8.559999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2646368145942688},{"word":"you","start":8.559999,"end":8.639999,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.26823294162750244},{"word":"as","start":8.639999,"end":8.8,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.2620348632335663},{"word":"soon","start":8.8,"end":9.04,"confidence":0.96533203,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.28084713220596313},{"word":"as","start":9.04,"end":9.2,"confidence":0.9863281,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.24912425875663757},{"word":"i","start":9.2,"end":9.28,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.36517930030822754},{"word":"can","start":9.28,"end":9.599999,"confidence":1.0,"punctuated_word":"can.","sentiment":"positive","sentiment_score":0.3334313631057739},{"word":"thank","start":9.599999,"end":9.84,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7820906639099121},{"word":"you","start":9.84,"end":10.34,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6902616620063782},{"word":"please","start":11.04,"end":11.36,"confidence":0.9863281,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.04313875734806061},{"word":"leave","start":11.36,"end":11.679999,"confidence":0.96533203,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.0003088340163230896},{"word":"a","start":11.679999,"end":11.84,"confidence":0.9536133,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.006307438015937805},{"word":"d","start":11.84,"end":12.023937,"confidence":0.2536621,"punctuated_word":"d","sentiment":"neutral","sentiment_score":0.001956456806510687}],"paragraphs":{"transcript":"\nHello. Sorry I missed your call. If you can leave your name and your phone number, I will get back to you as soon as I can. Thank you. Please leave a d","paragraphs":[{"sentences":[{"text":"Hello.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.07064293324947357},{"text":"Sorry I missed your call.","start":3.28,"end":4.66,"sentiment":"neutral","sentiment_score":-0.2301410913467407},{"text":"If you can leave your name and your phone number, I will get back to you as soon as I can.","start":5.2,"end":9.599999,"sentiment":"neutral","sentiment_score":0.23592355066821688},{"text":"Thank you.","start":9.599999,"end":10.34,"sentiment":"positive","sentiment_score":0.7361761629581451},{"text":"Please leave a d","start":11.04,"end":12.023937,"sentiment":"neutral","sentiment_score":0.012927871546708047}],"sentiment":"neutral","sentiment_score":0.1635877531106499,"num_words":33,"start":2.56,"end":12.023937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Sorry I missed your call. If you can leave your name and your phone number, I will get back to you as soon as I can. Thank you. Please leave a d","paragraphs":[{"sentences":[{"text":"Hello.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.07064293324947357},{"text":"Sorry I missed your call.","start":3.28,"end":4.66,"sentiment":"neutral","sentiment_score":-0.2301410913467407},{"text":"If you can leave your name and your phone number, I will get back to you as soon as I can.","start":5.2,"end":9.599999,"sentiment":"neutral","sentiment_score":0.23592355066821688},{"text":"Thank you.","start":9.599999,"end":10.34,"sentiment":"positive","sentiment_score":0.7361761629581451},{"text":"Please leave a d","start":11.04,"end":12.023937,"sentiment":"neutral","sentiment_score":0.012927871546708047}],"sentiment":"neutral","sentiment_score":0.1635877531106499,"channel":1,"num_words":33,"start":2.56,"end":12.023937}]},"summary":{"result":"success","short":"Hello. Sorry I missed your call. If you can leave your name and your phone number, I will get back to you as soon as I can. Thank you. Please leave a d"},"intents":{"segments":[{"text":"Thank you.","start_word":27,"end_word":28,"intents":[{"intent":"Call back","confidence_score":0.085066505}]}]},"sentiments":{"segments":[{"text":"Hello. Sorry I missed your call. If you can leave your name and your phone number, I will get back to you as soon as I can.","start_word":0,"end_word":26,"sentiment":"neutral","sentiment_score":0.14068865776062012},{"text":"Thank you.","start_word":27,"end_word":28,"sentiment":"positive","sentiment_score":0.7208713293075562},{"text":"Please leave a d","start_word":29,"end_word":32,"sentiment":"neutral","sentiment_score":0.011245175264775751}],"average":{"sentiment":"neutral","sentiment_score":0.16478583812713624}}}}