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calls.","start":48.835,"end":51.155,"sentiment":"negative","sentiment_score":-0.3875589847564697},{"text":"Thanks,","start":51.155,"end":51.394997,"sentiment":"neutral","sentiment_score":0.05770143121480942}],"sentiment":"neutral","sentiment_score":-0.1728554842277215,"channel":1,"num_words":13,"start":45.714996,"end":51.394997},{"sentences":[{"text":"Oh,","start":51.335,"end":51.575,"sentiment":"neutral","sentiment_score":0.048986561596393585}],"sentiment":"neutral","sentiment_score":0.048986561596393585,"channel":0,"num_words":1,"start":51.335,"end":51.575},{"sentences":[{"text":"anyway,","start":51.394997,"end":51.714996,"sentiment":"neutral","sentiment_score":0.09755918383598328}],"sentiment":"neutral","sentiment_score":0.09755918383598328,"channel":1,"num_words":1,"start":51.394997,"end":51.714996},{"sentences":[{"text":"yeah.","start":51.575,"end":52.075,"sentiment":"neutral","sentiment_score":0.12834027409553528}],"sentiment":"neutral","sentiment_score":0.12834027409553528,"channel":0,"num_words":1,"start":51.575,"end":52.075},{"sentences":[{"text":"mate.","start":51.714996,"end":52.214996,"sentiment":"neutral","sentiment_score":0.05090762302279472},{"text":"All of this.","start":52.355,"end":52.995,"sentiment":"neutral","sentiment_score":0.060289223988850914},{"text":"Bye.","start":52.995,"end":53.495,"sentiment":"neutral","sentiment_score":-0.007419181521981955}],"sentiment":"neutral","sentiment_score":0.0448712226934731,"channel":1,"num_words":5,"start":51.714996,"end":53.495},{"sentences":[{"text":"I'm sorry?","start":54.934998,"end":55.675,"sentiment":"neutral","sentiment_score":-0.11541850119829178}],"sentiment":"neutral","sentiment_score":-0.11541850119829178,"channel":0,"num_words":2,"start":54.934998,"end":55.675}]},"summary":{"result":"success","short":"A cybersecurity representative named Andrew frombound calls Spencer from a company calledGenerationance AI. Andrew introduces himself and apologizes for being busy, but eventually explains that the company represents mental health and is a cybersecurity company. Spencer apologizes for not being able to take the call and the call ends."},"intents":{"segments":[{"text":"If you record your name and re I'll see if this person is available. My name is Andrew, and I'm calling about cybersecurity. Thanks, Andrew.","start_word":1,"end_word":25,"intents":[{"intent":"Record name","confidence_score":0.5690997}]},{"text":"If you record your name and re I'll see if this person is available. My name is Andrew, and I'm calling about cybersecurity. Thanks, Andrew. Please stay on the line. Spencer. Oh, hi, Spencer. It's Andrew from Vigilance AI. Spencer, Sorry. Sorry. do it? From who? From who?","start_word":1,"end_word":48,"intents":[{"intent":"Verify identity","confidence_score":0.03420205}]},{"text":"Please stay on the line. Spencer.","start_word":26,"end_word":31,"intents":[{"intent":"Stay on line","confidence_score":0.332195}]},{"text":"Spencer, we're a cybersecurity company. Yeah.","start_word":55,"end_word":60,"intents":[{"intent":"Mention cybersecurity company","confidence_score":0.00030292082}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and re I'll see if this person is available. My name is Andrew, and I'm calling about cybersecurity.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.03097899816930294},{"text":"Thanks, Andrew.","start_word":24,"end_word":25,"sentiment":"positive","sentiment_score":0.5215756297111511},{"text":"Please stay on the line. Spencer. Oh, hi, Spencer. It's Andrew from Vigilance AI. Spencer, Sorry. Sorry. do it? From who? From who? Oh, yes. I represent Vigilance AI. Spencer, we're a cybersecurity company. Yeah. Spencer is my last name. Sorry.","start_word":26,"end_word":66,"sentiment":"neutral","sentiment_score":0.01844910718500614},{"text":"I don't take sales calls.","start_word":67,"end_word":71,"sentiment":"negative","sentiment_score":-0.3706493377685547},{"text":"Thanks, Oh, anyway, yeah. mate. All of this. Bye. I'm sorry?","start_word":72,"end_word":82,"sentiment":"neutral","sentiment_score":0.015096861869096756}],"average":{"sentiment":"neutral","sentiment_score":0.013043591444440884}}}}