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Thank you so much.","paragraphs":[{"sentences":[{"text":"Been forwarded to voice mail.","start":0.24,"end":1.6999999,"sentiment":"negative","sentiment_score":-0.4505626857280731},{"text":"The person you're trying to reach is not available.","start":2.0,"end":4.34,"sentiment":"negative","sentiment_score":-0.49952762987878585},{"text":"At the tone, please record your message.","start":4.7999997,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.18211538451058523},{"text":"When you have finished recording, you may hang up.","start":7.2799997,"end":9.94,"sentiment":"neutral","sentiment_score":-0.16802151335610283}],"sentiment":"neutral","sentiment_score":-0.317852113644282,"channel":1,"num_words":30,"start":0.24,"end":9.94},{"sentences":[{"text":"Hi, Greg.","start":11.2,"end":11.759999,"sentiment":"neutral","sentiment_score":0.10989999398589134},{"text":"It's Tommy here, senior adviser from Oakview Financial.","start":11.759999,"end":14.34,"sentiment":"neutral","sentiment_score":0.1494399607181549},{"text":"Mate, just giving you a call to go through the beneficiary superannuation and insurance discussion with you.","start":14.525,"end":20.365,"sentiment":"neutral","sentiment_score":0.1664876753793043},{"text":"Our number is 130160796.","start":20.365,"end":23.645,"sentiment":"neutral","sentiment_score":0.043182170018553734},{"text":"If now is not a good time, mate, I'm gonna send you a quick text.","start":23.645,"end":26.125,"sentiment":"neutral","sentiment_score":-0.2586082950234413}],"sentiment":"neutral","sentiment_score":0.011722052388865015,"channel":0,"num_words":46,"start":11.2,"end":26.125},{"sentences":[{"text":"And if you can just reply to that with a suitable time to speak with you, I look forward to catching up soon.","start":26.125,"end":31.486938,"sentiment":"neutral","sentiment_score":0.2777540058545444},{"text":"Thank you so much.","start":31.486938,"end":32.466938,"sentiment":"positive","sentiment_score":0.6758815869688988}],"sentiment":"positive","sentiment_score":0.3367358697233377,"channel":0,"num_words":27,"start":26.125,"end":32.466938}]},"summary":{"result":"success","short":"The customer's phone call was forwarded to voicemail and they were prompted to leave a message. The agent, Tommy, left a message for the customer, Greg, regarding a beneficiary superannaps and insurance discussion. He provides his contact information and mentions that he will also send a text message."},"intents":{"segments":[{"text":"Hi, Greg. It's Tommy here, senior adviser from Oakview Financial. Mate, just giving you a call to go through the beneficiary superannuation and insurance discussion with you. Our number is 130160796. If now is not a good time, mate, I'm gonna send you a quick text. And if you can just reply to that with a suitable time to speak with you, I look forward to catching up soon.","start_word":30,"end_word":98,"intents":[{"intent":"Provide information","confidence_score":0.017323771}]},{"text":"If now is not a good time, mate, I'm gonna send you a quick text. And if you can just reply to that with a suitable time to speak with you, I look forward to catching up soon. Thank you so much.","start_word":61,"end_word":102,"intents":[{"intent":"Schedule meeting","confidence_score":0.0038658315}]},{"text":"And if you can just reply to that with a suitable time to speak with you, I look forward to catching up soon. Thank you so much.","start_word":76,"end_word":102,"intents":[{"intent":"Request confirmation","confidence_score":0.000111404595}]}]},"sentiments":{"segments":[{"text":"Been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":13,"sentiment":"negative","sentiment_score":-0.4717000126838684},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, Greg. It's Tommy here, senior adviser from Oakview Financial. Mate, just giving you a call to go through the beneficiary superannuation and insurance discussion with you. Our number is 130160796. If now is not a good time, mate, I'm gonna send you a quick text. And if you can just reply to that with a suitable time to speak with you, I look forward to catching up soon.","start_word":14,"end_word":98,"sentiment":"neutral","sentiment_score":0.03831598535180092},{"text":"Thank you so much.","start_word":99,"end_word":102,"sentiment":"positive","sentiment_score":0.7319115400314331}],"average":{"sentiment":"neutral","sentiment_score":-0.007795946238792106}}}}