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Is it okay if we do run as business again? Check? Mhmm. Mhmm. So you're getting 69 Mbps just now? Mhmm. Okay. How about on Wi Fi? Can we also check? Okay. Is it okay if I push you? Okay. Okay. Hang on. Let me just do a reset o n t speed to your plan. Hello, Dury? Yes. Can we run another speed test again now? Let's check. Mhmm. Yeah. Is the router did you get a router from us, or it's your own router? Mhmm. So you're using your own router right now? Mhmm. Because, actually, we did change our plan for a SupaFiber boosted to seven seven fifty over seven fifty Mbps. So you should be getting a higher speed now, but I think the problem is on the router already, not with the network. Because even though we gave you a higher speed, if the router is the specs of the router is not that compatible with the service. I think it's not it won't. Okay. Is it okay if I put you on hold again? Let me just review your account. Okay. Hang on. Hello, Dorey? Yeah. Before that, can I have the your router specs? First question. Tippie Link. 1,500. Wi Fi six router? Tippie Link a x one five zero zero. Okay. Hang on. Hello, Dore? Yes. Thank you for waiting. So before we go get buy a new router, is it okay if I coordinate this first to the Supa network directly for them to confirm? The issue? That this is a network fault? Mhmm. Before we do that, are you using the five GB? Right now? Yeah. The five gigahertz upon running the speed test, or it's the 2.4 g? Mhmm. Mhmm. Mhmm. Can can we try to run a speed test violin with five gigahertz under five gigahertz? You mean the cable? Are you using a laptop right now? Okay. So is your MAC connected via wireless or wired to the router? Okay. Can we run the speed test through the wired one directly into the router? Mhmm. Under the five gigahertz. Is your MATT Mini connected under five g? Mhmm. Mhmm. Okay. Mhmm. Mhmm. No. It's okay. So we're going to refer on the speed test that you run, the first one, which is the 89 b p s. Mhmm. Okay. So just to confirm, under five gigahertz, you're getting six sixty four Mbps? 47. Okay. Mhmm. Okay. So what we're going to do now is log a ticket phone to the Supa network, then I'll email you the ticket reference number shortly. Mhmm. Then we'll update you also regarding the information that they're going to provide us on what is happening with this with your speed while you're not getting that the expected speed. Mhmm. Is it okay if we email you also regarding that if we need additional information if ever. Mhmm. Is your mhmm. So I'll email you shortly regarding the that we're going to log a phone. Then if we receive a response from Supa Network within this day, we'll update you ASAP. And if you need any additional information on your end. Mhmm. Okay. Yeah. So talk to you soon. Bye for now. Thank you. 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Good morning. This is Lorraine. I'm with Erudel tech support. Yeah.\n\nAm I speak Dunez? Yes. So we just wanted to inform you that we have checked your account and reboot on the network side. Is it okay if we do run as business again? Check?\n\nMhmm. Mhmm. So you're getting 69 Mbps just now? Mhmm. Okay.\n\nHow about on Wi Fi? Can we also check? Okay. Is it okay if I push you? Okay.\n\nOkay. Hang on. Let me just do a reset o n t speed to your plan. Hello, Dury? Yes.\n\nCan we run another speed test again now? Let's check. Mhmm. Yeah. Is the router did you get a router from us, or it's your own router?\n\nMhmm. So you're using your own router right now? Mhmm. Because, actually, we did change our plan for a SupaFiber boosted to seven seven fifty over seven fifty Mbps. So you should be getting a higher speed now, but I think the problem is on the router already, not with the network.\n\nBecause even though we gave you a higher speed, if the router is the specs of the router is not that compatible with the service. I think it's not it won't. Okay. Is it okay if I put you on hold again? Let me just review your account.\n\nOkay. Hang on. Hello, Dorey? Yeah. Before that, can I have the your router specs?\n\nFirst question. Tippie Link. 1,500. Wi Fi six router? Tippie Link a x one five zero zero.\n\nOkay. Hang on. Hello, Dore? Yes. Thank you for waiting.\n\nSo before we go get buy a new router, is it okay if I coordinate this first to the Supa network directly for them to confirm? The issue? That this is a network fault? Mhmm. Before we do that, are you using the five GB?\n\nRight now? Yeah. The five gigahertz upon running the speed test, or it's the 2.4 g? Mhmm. Mhmm.\n\nMhmm. Can can we try to run a speed test violin with five gigahertz under five gigahertz? You mean the cable? Are you using a laptop right now? Okay.\n\nSo is your MAC connected via wireless or wired to the router? Okay. Can we run the speed test through the wired one directly into the router? Mhmm. Under the five gigahertz.\n\nIs your MATT Mini connected under five g? Mhmm. Mhmm. Okay. Mhmm.\n\nMhmm. No. It's okay. So we're going to refer on the speed test that you run, the first one, which is the 89 b p s. Mhmm.\n\nOkay. So just to confirm, under five gigahertz, you're getting six sixty four Mbps? 47. Okay. Mhmm.\n\nOkay. So what we're going to do now is log a ticket phone to the Supa network, then I'll email you the ticket reference number shortly. Mhmm. Then we'll update you also regarding the information that they're going to provide us on what is happening with this with your speed while you're not getting that the expected speed. Mhmm.\n\nIs it okay if we email you also regarding that if we need additional information if ever. Mhmm. Is your mhmm. So I'll email you shortly regarding the that we're going to log a phone. Then if we receive a response from Supa Network within this day, we'll update you ASAP.\n\nAnd if you need any additional information on your end. Mhmm. Okay. Yeah. So talk to you soon.\n\nBye for now. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.03144358843564987},{"text":"Good morning.","start":2.3999999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.31340695917606354},{"text":"This is Lorraine.","start":3.6799998,"end":4.58,"sentiment":"neutral","sentiment_score":0.28077980875968933},{"text":"I'm with Erudel tech support.","start":5.44,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.23980989158153534},{"text":"Yeah.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.08215680718421936}],"sentiment":"neutral","sentiment_score":0.23181693317989507,"num_words":12,"start":0.39999998,"end":7.3799996},{"sentences":[{"text":"Am I speak Dunez?","start":8.0,"end":9.62,"sentiment":"neutral","sentiment_score":0.0517974067479372},{"text":"Yes.","start":11.44,"end":11.759999,"sentiment":"neutral","sentiment_score":0.11986301094293594},{"text":"So we just wanted to inform 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Dury?","start":155.495,"end":156.475,"sentiment":"neutral","sentiment_score":0.03565180115401745},{"text":"Yes.","start":157.975,"end":158.475,"sentiment":"neutral","sentiment_score":0.06239432096481323}],"sentiment":"neutral","sentiment_score":-0.02099396964829219,"num_words":19,"start":124.415,"end":158.475},{"sentences":[{"text":"Can we run another speed test again now?","start":159.015,"end":161.755,"sentiment":"neutral","sentiment_score":0.03730023326352239},{"text":"Let's check.","start":162.615,"end":163.515,"sentiment":"neutral","sentiment_score":0.01460927352309227},{"text":"Mhmm.","start":171.11,"end":171.61,"sentiment":"neutral","sentiment_score":-0.06117736175656319},{"text":"Yeah.","start":197.42,"end":197.92,"sentiment":"neutral","sentiment_score":-0.004789073020219803},{"text":"Is the router did you get a router from us, or it's your own 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network.","start":228.48999,"end":237.525,"sentiment":"neutral","sentiment_score":-0.214139045904512}],"sentiment":"neutral","sentiment_score":-0.07756502450837825,"num_words":52,"start":205.005,"end":237.525},{"sentences":[{"text":"Because even though we gave you a higher speed, if the router is the specs of the router is not that compatible with the service.","start":238.545,"end":249.06001,"sentiment":"negative","sentiment_score":-0.384465126991272},{"text":"I think it's not it won't.","start":251.04001,"end":252.74,"sentiment":"neutral","sentiment_score":-0.25005926688512164},{"text":"Okay.","start":258.855,"end":259.355,"sentiment":"neutral","sentiment_score":-0.005747837945818901},{"text":"Is it okay if I put you on hold again?","start":259.575,"end":261.975,"sentiment":"neutral","sentiment_score":-0.00660853497684002},{"text":"Let me just review your 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question.","start":280.84,"end":281.66,"sentiment":"neutral","sentiment_score":0.013009006157517433},{"text":"Tippie Link.","start":283.66498,"end":284.32498,"sentiment":"neutral","sentiment_score":0.015222769696265459},{"text":"1,500.","start":289.345,"end":290.32498,"sentiment":"neutral","sentiment_score":0.006919257342815399},{"text":"Wi Fi six router?","start":291.50497,"end":292.805,"sentiment":"neutral","sentiment_score":0.011082050972618163},{"text":"Tippie Link a x one five zero zero.","start":295.99,"end":298.97,"sentiment":"neutral","sentiment_score":0.007686664583161473}],"sentiment":"neutral","sentiment_score":0.009953195859185037,"num_words":17,"start":280.84,"end":298.97},{"sentences":[{"text":"Okay.","start":300.15,"end":300.55,"sentiment":"neutral","sentiment_score":0.029694397002458572},{"text":"Hang on.","start":300.55,"end":301.37,"sentiment":"neutral","sentiment_score":0.01988640520721674},{"text":"Hello, Dore?","start":556.46,"end":557.52,"sentiment":"neutral","sentiment_score":0.03540728893131018},{"text":"Yes.","start":559.18,"end":559.42,"sentiment":"neutral","sentiment_score":0.16186751425266266},{"text":"Thank you for waiting.","start":559.42,"end":560.64,"sentiment":"positive","sentiment_score":0.3719833444338292}],"sentiment":"neutral","sentiment_score":0.1790082677267492,"num_words":10,"start":300.15,"end":560.64},{"sentences":[{"text":"So before we go get buy a new router, is it okay if I coordinate this first to the Supa network directly for them to confirm?","start":561.02,"end":573.115,"sentiment":"neutral","sentiment_score":0.10656536069626991},{"text":"The issue?","start":575.495,"end":576.235,"sentiment":"neutral","sentiment_score":-0.31097547709941864},{"text":"That this is a network fault?","start":577.735,"end":580.17,"sentiment":"negative","sentiment_score":-0.4943683048089345},{"text":"Mhmm.","start":582.88995,"end":583.38995,"sentiment":"neutral","sentiment_score":-0.0658860132098198},{"text":"Before we do that, are you using the five GB?","start":584.01,"end":588.35,"sentiment":"neutral","sentiment_score":-0.027963234484195708}],"sentiment":"neutral","sentiment_score":-0.02584399473336008,"num_words":45,"start":561.02,"end":588.35},{"sentences":[{"text":"Right now?","start":590.64996,"end":591.47,"sentiment":"neutral","sentiment_score":-0.02303353790193796},{"text":"Yeah.","start":593.37,"end":593.76996,"sentiment":"neutral","sentiment_score":-0.013012495823204516},{"text":"The five gigahertz upon running the speed test, or it's the 2.4 g?","start":593.76996,"end":599.725,"sentiment":"neutral","sentiment_score":-0.031050668886074655},{"text":"Mhmm.","start":608.02496,"end":608.52496,"sentiment":"neutral","sentiment_score":-0.0632365345954895},{"text":"Mhmm.","start":608.585,"end":609.085,"sentiment":"neutral","sentiment_score":-0.03041502460837364}],"sentiment":"neutral","sentiment_score":-0.03091054590832856,"num_words":18,"start":590.64996,"end":609.085},{"sentences":[{"text":"Mhmm.","start":612.3,"end":612.8,"sentiment":"neutral","sentiment_score":0.004101348575204611},{"text":"Can can we try to run a speed test violin with five gigahertz under five gigahertz?","start":612.94,"end":621.52,"sentiment":"neutral","sentiment_score":0.025779547475394793},{"text":"You mean the cable?","start":628.305,"end":629.34503,"sentiment":"neutral","sentiment_score":-0.014344590483233333},{"text":"Are you using a laptop right now?","start":629.34503,"end":631.205,"sentiment":"neutral","sentiment_score":-0.006822894194296428},{"text":"Okay.","start":639.54004,"end":640.04004,"sentiment":"neutral","sentiment_score":0.007555483840405941}],"sentiment":"neutral","sentiment_score":0.01099968864582479,"num_words":29,"start":612.3,"end":640.04004},{"sentences":[{"text":"So is your MAC connected via wireless or wired to the router?","start":640.10004,"end":646.68005,"sentiment":"neutral","sentiment_score":-0.0016796748774747055},{"text":"Okay.","start":652.605,"end":653.105,"sentiment":"neutral","sentiment_score":0.018468327820301056},{"text":"Can we run the speed test through the wired one directly into the router?","start":653.245,"end":661.265,"sentiment":"neutral","sentiment_score":0.0009641858882137708},{"text":"Mhmm.","start":661.40497,"end":661.90497,"sentiment":"neutral","sentiment_score":-0.03595748171210289},{"text":"Under the five gigahertz.","start":666.37,"end":667.99005,"sentiment":"neutral","sentiment_score":-0.038678559474647045}],"sentiment":"neutral","sentiment_score":-0.005589402746409178,"num_words":32,"start":640.10004,"end":667.99005},{"sentences":[{"text":"Is your MATT Mini connected under five g?","start":672.21,"end":675.67004,"sentiment":"neutral","sentiment_score":-0.18923662044107914},{"text":"Mhmm.","start":679.455,"end":679.955,"sentiment":"negative","sentiment_score":-0.3996499180793762},{"text":"Mhmm.","start":688.575,"end":688.655,"sentiment":"neutral","sentiment_score":-0.08007532358169556},{"text":"Okay.","start":688.655,"end":689.155,"sentiment":"neutral","sentiment_score":-0.039174675941467285},{"text":"Mhmm.","start":725.82,"end":726.32,"sentiment":"neutral","sentiment_score":0.04114364832639694}],"sentiment":"neutral","sentiment_score":-0.16597076940039793,"num_words":12,"start":672.21,"end":726.32},{"sentences":[{"text":"Mhmm.","start":738.38,"end":738.46,"sentiment":"neutral","sentiment_score":0.003829480614513159},{"text":"No.","start":738.46,"end":738.7,"sentiment":"neutral","sentiment_score":-0.04942367225885391},{"text":"It's okay.","start":738.7,"end":739.34,"sentiment":"neutral","sentiment_score":0.042351676151156425},{"text":"So we're going to refer on the speed test that you run, the first one, which is the 89 b p s.","start":739.34,"end":747.33496,"sentiment":"neutral","sentiment_score":0.03885786692527207},{"text":"Mhmm.","start":750.995,"end":751.495,"sentiment":"neutral","sentiment_score":0.0356673002243042}],"sentiment":"neutral","sentiment_score":0.0344314641940097,"num_words":27,"start":738.38,"end":751.495},{"sentences":[{"text":"Okay.","start":761.3,"end":761.78,"sentiment":"neutral","sentiment_score":0.037243396043777466},{"text":"So just to confirm, under five gigahertz, you're getting six sixty four 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we'll update you also regarding the information that they're going to provide us on what is happening with this with your speed while you're not getting that the expected speed.","start":797.265,"end":809.685,"sentiment":"neutral","sentiment_score":-0.05545724351559916},{"text":"Mhmm.","start":812.05005,"end":812.55005,"sentiment":"neutral","sentiment_score":-0.040761783719062805}],"sentiment":"neutral","sentiment_score":-0.0012546374888743384,"num_words":59,"start":782.265,"end":812.55005},{"sentences":[{"text":"Is it okay if we email you also regarding that if we need additional information if ever.","start":817.09,"end":824.415,"sentiment":"neutral","sentiment_score":0.019719678470317054},{"text":"Mhmm.","start":825.51495,"end":826.01495,"sentiment":"neutral","sentiment_score":0.12896820902824402},{"text":"Is your mhmm.","start":826.475,"end":827.855,"sentiment":"neutral","sentiment_score":0.04236679275830587},{"text":"So I'll email you shortly regarding the that we're going to log a phone.","start":830.795,"end":835.115,"sentiment":"neutral","sentiment_score":0.09289950385157551},{"text":"Then if we receive a response from Supa Network within this day, we'll update you ASAP.","start":835.115,"end":840.54004,"sentiment":"neutral","sentiment_score":0.1927385525777936}],"sentiment":"neutral","sentiment_score":0.09756300032284915,"num_words":51,"start":817.09,"end":840.54004},{"sentences":[{"text":"And if you need any additional information on your end.","start":841.88,"end":846.38,"sentiment":"neutral","sentiment_score":0.09250029027462006},{"text":"Mhmm.","start":848.52,"end":849.02,"sentiment":"neutral","sentiment_score":0.21885567903518677},{"text":"Okay.","start":849.32,"end":849.82,"sentiment":"neutral","sentiment_score":0.2417169213294983},{"text":"Yeah.","start":850.12,"end":850.60486,"sentiment":"neutral","sentiment_score":0.2338971197605133},{"text":"So talk to you soon.","start":850.6849,"end":852.28485,"sentiment":"neutral","sentiment_score":0.1778770387172699}],"sentiment":"neutral","sentiment_score":0.13938098980320823,"num_words":18,"start":841.88,"end":852.28485},{"sentences":[{"text":"Bye for now.","start":852.28485,"end":853.26483,"sentiment":"neutral","sentiment_score":0.11471876253684361},{"text":"Thank you.","start":854.76483,"end":855.3248,"sentiment":"positive","sentiment_score":0.631859540939331},{"text":"Bye.","start":855.3248,"end":855.8248,"sentiment":"neutral","sentiment_score":-0.12532545626163483}],"sentiment":"neutral","sentiment_score":0.24709165220459303,"num_words":6,"start":852.28485,"end":855.8248}]}}]},{"alternatives":[{"transcript":"Hello? Hello. Good morning. This is Good morning. Marie. Yeah. Yeah. Okay. So from last two, three months, like, even I cannot watch movie properly, like, it is stuck so many times. And right now, the speed is 62 Mbps on LAN. And anyone comes in my home and try to use Internet, complains about the Internet. So I don't know, like, what should I do about this Internet. So 62 Mbps is quite low, right, on LAN? Yeah. 62 Mbps on LAN. Right? Not on Wi Fi. On LAN cable. Why to check Wi Fi? Like, there is no sense. Like, Wi Fi, it will be more lower, I will tell you. Like, it will be maybe 10% of this, but let me tell you. I'm just telling you. Give me one second. I'm I'm just telling you Wi Fi speed as well. I let's wait. The test is running. So on Wi Fi on another machine. Right? I'm not using same machine. It's telling 19 Mbps. Okay. Yeah. Yeah. It's running. But I'm honestly, like, from last six months service, I'm very much disappointed with the like, even the price is very high compared to other providers, and the speed is also very bad. And I'm like, in general, even if you fix it right now, the problem is that, like, after two weeks again, it will be same thing. Right? So so now the speed is reduced to 44 Mbps on LAN. I there was a free router from your side, but I never received it. So okay. Yeah. From day one. Okay. Okay. So do you want me to buy a new router? That's fine with me, but tell me which router you want me to buy. Yeah. Yeah. So it's TP Link a x 1,500. A x 1,500. Yeah. Yeah. Yeah. About what? Okay. What is five gigabytes? Like, five gigahertz? Okay. Just give me one second. So this was so I was doing it on LAN. I was not doing it on Wi Fi when the speed got reduced. Right? So let me check that as well, five g on Wi Fi. Yeah. Yeah. Like that. How to do that? LAN is LAN. Right? Yeah. No. No. It's Mac mini and also laptop. I will have both on, like, on my desk. So MacBook is connected wirelessly and MacBook Mini is connected wireline. Yeah. Okay. So I'm doing it on wired one. Oh, directly in the router. No. No. No. Let's see, I think we are getting confused with the naming convention here. So Mac mini got a LAN, so there is no Wi Fi connected to it. Right? So the LAN speed is coming 45 Mbps. Now my Mac mini does not have a g GBPS port. Right? But I don't think we are talking about one GB or something speed. Right? So and about Wi Fi, this five gigahertz. Right? I'm now running a test again for you on my Mac laptop to see what the speed is. But these both are very new, so I don't expect this router like, these machines to be slow. Okay. So now I'm getting around the same speed. What I'm getting on LAN, I'm getting it on five g. 45 Mbps. Do you want me to send you a screenshot? Okay. So that is maybe if I will change it to 2.4 gigahertz Wi Fi, then maybe I will get that speed. Do you want me to change the network and try to run on that? No. No. 47 Mbps. For LAN, I'm getting 45 Mbps. Very similar. Okay. Do I have to do anything from my side? Yeah. Yeah. Yeah. No worries. That's fine. But will this issue be resolved today? Or perfect. Perfect. Okay. All good then. Thank you. 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Hello. Good morning. This is Good morning. Marie.\n\nYeah. Yeah. Okay. So from last two, three months, like, even I cannot watch movie properly, like, it is stuck so many times. And right now, the speed is 62 Mbps on LAN.\n\nAnd anyone comes in my home and try to use Internet, complains about the Internet. So I don't know, like, what should I do about this Internet. So 62 Mbps is quite low, right, on LAN? Yeah. 62 Mbps on LAN.\n\nRight? Not on Wi Fi. On LAN cable. Why to check Wi Fi? Like, there is no sense.\n\nLike, Wi Fi, it will be more lower, I will tell you. Like, it will be maybe 10% of this, but let me tell you. I'm just telling you. Give me one second. I'm I'm just telling you Wi Fi speed as well.\n\nI let's wait. The test is running. So on Wi Fi on another machine. Right? I'm not using same machine.\n\nIt's telling 19 Mbps. Okay. Yeah. Yeah. It's running.\n\nBut I'm honestly, like, from last six months service, I'm very much disappointed with the like, even the price is very high compared to other providers, and the speed is also very bad. And I'm like, in general, even if you fix it right now, the problem is that, like, after two weeks again, it will be same thing. Right? So so now the speed is reduced to 44 Mbps on LAN. I there was a free router from your side, but I never received it.\n\nSo okay. Yeah. From day one. Okay. Okay.\n\nSo do you want me to buy a new router? That's fine with me, but tell me which router you want me to buy. Yeah. Yeah. So it's TP Link a x 1,500.\n\nA x 1,500. Yeah. Yeah. Yeah. About what?\n\nOkay. What is five gigabytes? Like, five gigahertz? Okay. Just give me one second.\n\nSo this was so I was doing it on LAN. I was not doing it on Wi Fi when the speed got reduced. Right? So let me check that as well, five g on Wi Fi. Yeah.\n\nYeah. Like that. How to do that? LAN is LAN. Right?\n\nYeah. No. No. It's Mac mini and also laptop. I will have both on, like, on my desk.\n\nSo MacBook is connected wirelessly and MacBook Mini is connected wireline. Yeah. Okay. So I'm doing it on wired one. Oh, directly in the router.\n\nNo. No. No. Let's see, I think we are getting confused with the naming convention here. So Mac mini got a LAN, so there is no Wi Fi connected to it.\n\nRight? So the LAN speed is coming 45 Mbps. Now my Mac mini does not have a g GBPS port. Right? But I don't think we are talking about one GB or something speed.\n\nRight? So and about Wi Fi, this five gigahertz. Right? I'm now running a test again for you on my Mac laptop to see what the speed is. But these both are very new, so I don't expect this router like, these machines to be slow.\n\nOkay. So now I'm getting around the same speed. What I'm getting on LAN, I'm getting it on five g. 45 Mbps. Do you want me to send you a screenshot?\n\nOkay. So that is maybe if I will change it to 2.4 gigahertz Wi Fi, then maybe I will get that speed. Do you want me to change the network and try to run on that? No. No.\n\n47 Mbps. For LAN, I'm getting 45 Mbps. Very similar. Okay. Do I have to do anything from my side?\n\nYeah. Yeah. Yeah. No worries. That's fine.\n\nBut will this issue be resolved today? Or perfect. Perfect. Okay. All good then.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.03629275411367416},{"text":"Hello.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.2269677221775055},{"text":"Good morning.","start":2.8799999,"end":3.52,"sentiment":"positive","sentiment_score":0.4311886131763458},{"text":"This is Good morning.","start":3.52,"end":4.4399996,"sentiment":"neutral","sentiment_score":0.3290219120681286},{"text":"Marie.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.2838382124900818}],"sentiment":"neutral","sentiment_score":0.30284039593405193,"num_words":9,"start":1.68,"end":5.14},{"sentences":[{"text":"Yeah.","start":9.5199995,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.06198520213365555},{"text":"Yeah.","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":0.07751083374023438},{"text":"Okay.","start":26.25,"end":26.75,"sentiment":"neutral","sentiment_score":-0.006350766867399216},{"text":"So from last two, three months, like, even I cannot watch movie properly, like, it is stuck so many times.","start":41.105,"end":47.204998,"sentiment":"negative","sentiment_score":-0.447479996830225},{"text":"And right now, the speed is 62 Mbps on LAN.","start":48.144997,"end":51.524998,"sentiment":"neutral","sentiment_score":-0.23985991775989532}],"sentiment":"negative","sentiment_score":-0.33985011652112007,"num_words":33,"start":9.5199995,"end":51.524998},{"sentences":[{"text":"And anyone comes in my home and try to use Internet, complains about the Internet.","start":52.78,"end":57.12,"sentiment":"negative","sentiment_score":-0.46218437552452085},{"text":"So I don't know, like, what should I do about this Internet.","start":58.78,"end":63.12,"sentiment":"negative","sentiment_score":-0.4884522731105487},{"text":"So 62 Mbps is quite low, right, on LAN?","start":63.82,"end":67.415,"sentiment":"neutral","sentiment_score":-0.2050627569357554},{"text":"Yeah.","start":73.715004,"end":74.195,"sentiment":"neutral","sentiment_score":0.0015485771000385284},{"text":"62 Mbps on LAN.","start":74.195,"end":76.115005,"sentiment":"neutral","sentiment_score":-0.011185001814737916}],"sentiment":"negative","sentiment_score":-0.35812071104329535,"num_words":41,"start":52.78,"end":76.115005},{"sentences":[{"text":"Right?","start":76.115005,"end":76.435,"sentiment":"neutral","sentiment_score":-0.019216515123844147},{"text":"Not on Wi Fi.","start":76.435,"end":77.575005,"sentiment":"neutral","sentiment_score":-0.11570778302848339},{"text":"On LAN cable.","start":77.715004,"end":79.335,"sentiment":"neutral","sentiment_score":-0.05158607723812262},{"text":"Why to check Wi Fi?","start":85.96,"end":87.32,"sentiment":"neutral","sentiment_score":-0.1928038477897644},{"text":"Like, there is no sense.","start":87.32,"end":89.079994,"sentiment":"negative","sentiment_score":-0.5357368469238282}],"sentiment":"neutral","sentiment_score":-0.23775051958445045,"num_words":18,"start":76.115005,"end":89.079994},{"sentences":[{"text":"Like, Wi Fi, it will be more lower, I will tell you.","start":89.079994,"end":91.159996,"sentiment":"neutral","sentiment_score":-0.2697607949376106},{"text":"Like, it will be maybe 10% of this, but let me tell you.","start":91.159996,"end":95.74,"sentiment":"neutral","sentiment_score":-0.1869025150170693},{"text":"I'm just telling you.","start":100.545,"end":101.424995,"sentiment":"neutral","sentiment_score":0.04325961973518133},{"text":"Give me one second.","start":101.424995,"end":102.145,"sentiment":"neutral","sentiment_score":-0.02531071426346898},{"text":"I'm I'm just telling you Wi Fi speed as well.","start":102.145,"end":104.405,"sentiment":"neutral","sentiment_score":-0.00006646346300840412}],"sentiment":"neutral","sentiment_score":-0.1301332848189875,"num_words":43,"start":89.079994,"end":104.405},{"sentences":[{"text":"I let's wait.","start":105.34499,"end":108.405,"sentiment":"neutral","sentiment_score":-0.016202862684925396},{"text":"The test is running.","start":108.465,"end":109.685,"sentiment":"neutral","sentiment_score":-0.0008192765526473516},{"text":"So on Wi Fi on another machine.","start":116.86,"end":119.18,"sentiment":"neutral","sentiment_score":-0.032342959993651936},{"text":"Right?","start":119.18,"end":119.42,"sentiment":"neutral","sentiment_score":-0.04877612739801407},{"text":"I'm not using same machine.","start":119.42,"end":120.78,"sentiment":"neutral","sentiment_score":-0.17247624099254608}],"sentiment":"neutral","sentiment_score":-0.05947218732908368,"num_words":20,"start":105.34499,"end":120.78},{"sentences":[{"text":"It's telling 19 Mbps.","start":120.78,"end":122.48,"sentiment":"neutral","sentiment_score":-0.19524722546339035},{"text":"Okay.","start":131.905,"end":132.405,"sentiment":"neutral","sentiment_score":0.023033594712615013},{"text":"Yeah.","start":157.16501,"end":157.66501,"sentiment":"neutral","sentiment_score":0.04678923636674881},{"text":"Yeah.","start":169.23,"end":169.39,"sentiment":"neutral","sentiment_score":0.037397176027297974},{"text":"It's running.","start":169.39,"end":170.21,"sentiment":"neutral","sentiment_score":0.02768104337155819}],"sentiment":"neutral","sentiment_score":-0.06871186755597591,"num_words":9,"start":120.78,"end":170.21},{"sentences":[{"text":"But I'm honestly, like, from last six months service, I'm very much disappointed with the like, even the price is very high compared to other providers, and the speed is also very bad.","start":173.23,"end":182.995,"sentiment":"negative","sentiment_score":-0.6664364753347455},{"text":"And I'm like, in general, even if you fix it right now, the problem is that, like, after two weeks again, it will be same thing.","start":183.69499,"end":190.095,"sentiment":"negative","sentiment_score":-0.5156078648108703},{"text":"Right?","start":190.095,"end":190.415,"sentiment":"neutral","sentiment_score":-0.22767311334609985},{"text":"So so now the speed is reduced to 44 Mbps on LAN.","start":190.415,"end":197.23001,"sentiment":"neutral","sentiment_score":-0.1652195112158855},{"text":"I there was a free router from your side, but I never received it.","start":203.13,"end":207.29001,"sentiment":"neutral","sentiment_score":-0.028986943819160973}],"sentiment":"negative","sentiment_score":-0.44202712363411867,"num_words":86,"start":173.23,"end":207.29001},{"sentences":[{"text":"So okay.","start":207.29001,"end":209.55,"sentiment":"neutral","sentiment_score":0.02457913476973772},{"text":"Yeah.","start":213.425,"end":213.74501,"sentiment":"neutral","sentiment_score":0.01597505621612072},{"text":"From day one.","start":213.74501,"end":214.80501,"sentiment":"neutral","sentiment_score":0.009822702966630459},{"text":"Okay.","start":228.37,"end":228.87,"sentiment":"neutral","sentiment_score":0.003303270787000656},{"text":"Okay.","start":250.21,"end":250.45,"sentiment":"neutral","sentiment_score":-0.1389809250831604}],"sentiment":"neutral","sentiment_score":-0.005134527455084026,"num_words":8,"start":207.29001,"end":250.45},{"sentences":[{"text":"So do you want me to buy a new router?","start":250.45,"end":252.93001,"sentiment":"neutral","sentiment_score":-0.22634589970111846},{"text":"That's fine with me, but tell me which router you want me to buy.","start":252.93001,"end":256.31,"sentiment":"neutral","sentiment_score":-0.06813288533261844},{"text":"Yeah.","start":263.97,"end":264.47,"sentiment":"neutral","sentiment_score":0.03164760023355484},{"text":"Yeah.","start":273.935,"end":274.435,"sentiment":"neutral","sentiment_score":0.03911435231566429},{"text":"So it's TP Link a x 1,500.","start":279.76,"end":282.42,"sentiment":"neutral","sentiment_score":0.0120522692533476}],"sentiment":"neutral","sentiment_score":-0.09279368346500577,"num_words":33,"start":250.45,"end":282.42},{"sentences":[{"text":"A x 1,500.","start":285.84,"end":287.46,"sentiment":"neutral","sentiment_score":0.007765935578693946},{"text":"Yeah.","start":287.84,"end":288.34,"sentiment":"neutral","sentiment_score":0.012848381884396076},{"text":"Yeah.","start":299.26498,"end":299.76498,"sentiment":"neutral","sentiment_score":0.026194673031568527},{"text":"Yeah.","start":558.06,"end":558.56,"sentiment":"neutral","sentiment_score":0.07421213388442993},{"text":"About what?","start":575.105,"end":575.925,"sentiment":"neutral","sentiment_score":-0.14260999858379364}],"sentiment":"neutral","sentiment_score":-0.018583375203888863,"num_words":8,"start":285.84,"end":575.925},{"sentences":[{"text":"Okay.","start":581.71,"end":582.21,"sentiment":"neutral","sentiment_score":-0.14376942813396454},{"text":"What is five gigabytes?","start":590.51,"end":591.55,"sentiment":"neutral","sentiment_score":-0.02270700316876173},{"text":"Like, five gigahertz?","start":591.55,"end":592.52997,"sentiment":"neutral","sentiment_score":-0.031609312941630684},{"text":"Okay.","start":600.515,"end":600.99506,"sentiment":"neutral","sentiment_score":-0.01712755486369133},{"text":"Just give me one second.","start":600.99506,"end":602.03503,"sentiment":"neutral","sentiment_score":-0.035649406164884566}],"sentiment":"neutral","sentiment_score":-0.03748571180871555,"num_words":14,"start":581.71,"end":602.03503},{"sentences":[{"text":"So this was so I was doing it on LAN.","start":602.03503,"end":604.755,"sentiment":"neutral","sentiment_score":-0.08942632228136063},{"text":"I was not doing it on Wi Fi when the speed got reduced.","start":604.755,"end":607.55505,"sentiment":"neutral","sentiment_score":-0.33134273153084975},{"text":"Right?","start":607.55505,"end":607.92,"sentiment":"neutral","sentiment_score":-0.12789028882980347},{"text":"So let me check that as well, five g on Wi Fi.","start":608.72,"end":611.86,"sentiment":"neutral","sentiment_score":-0.02743341013168295},{"text":"Yeah.","start":617.04,"end":617.27997,"sentiment":"neutral","sentiment_score":0.029655015096068386}],"sentiment":"neutral","sentiment_score":-0.1521393223791509,"num_words":37,"start":602.03503,"end":617.27997},{"sentences":[{"text":"Yeah.","start":617.27997,"end":617.68,"sentiment":"neutral","sentiment_score":0.024290181696414948},{"text":"Like that.","start":617.68,"end":618.66,"sentiment":"neutral","sentiment_score":-0.004269234836101532},{"text":"How to do that?","start":623.85504,"end":624.655,"sentiment":"neutral","sentiment_score":-0.0013784663751721382},{"text":"LAN is LAN.","start":624.655,"end":625.375,"sentiment":"neutral","sentiment_score":-0.008360251473883787},{"text":"Right?","start":625.375,"end":625.875,"sentiment":"neutral","sentiment_score":-0.002250269055366516}],"sentiment":"neutral","sentiment_score":-0.0015539251775904136,"num_words":11,"start":617.27997,"end":625.875},{"sentences":[{"text":"Yeah.","start":630.17505,"end":630.67505,"sentiment":"neutral","sentiment_score":0.009419772773981094},{"text":"No.","start":631.455,"end":631.615,"sentiment":"neutral","sentiment_score":-0.18458804488182068},{"text":"No.","start":631.615,"end":631.775,"sentiment":"neutral","sentiment_score":-0.20331448316574097},{"text":"It's Mac mini and also laptop.","start":631.775,"end":633.455,"sentiment":"neutral","sentiment_score":-0.0809275849411885},{"text":"I will have both on, like, on my desk.","start":633.455,"end":637.37,"sentiment":"neutral","sentiment_score":-0.048502745727698006}],"sentiment":"neutral","sentiment_score":-0.07225405424833298,"num_words":18,"start":630.17505,"end":637.37},{"sentences":[{"text":"So MacBook is connected wirelessly and MacBook Mini is connected wireline.","start":645.99,"end":651.20996,"sentiment":"neutral","sentiment_score":-0.0050017886731604285},{"text":"Yeah.","start":658.875,"end":659.115,"sentiment":"neutral","sentiment_score":0.008818874135613441},{"text":"Okay.","start":659.115,"end":659.435,"sentiment":"neutral","sentiment_score":-0.005559498444199562},{"text":"So I'm doing it on wired one.","start":659.435,"end":661.215,"sentiment":"neutral","sentiment_score":-0.02543194272688457},{"text":"Oh, directly in the router.","start":663.435,"end":664.815,"sentiment":"neutral","sentiment_score":-0.03673614487051964}],"sentiment":"neutral","sentiment_score":-0.01653858492616564,"num_words":25,"start":645.99,"end":664.815},{"sentences":[{"text":"No.","start":671.97003,"end":672.13,"sentiment":"neutral","sentiment_score":-0.2098061889410019},{"text":"No.","start":672.13,"end":672.29004,"sentiment":"neutral","sentiment_score":-0.25354665517807007},{"text":"No.","start":672.29004,"end":672.53,"sentiment":"neutral","sentiment_score":-0.2587062120437622},{"text":"Let's see, I think we are getting confused with the naming convention here.","start":672.53,"end":681.43,"sentiment":"negative","sentiment_score":-0.404563022347597},{"text":"So Mac mini got a LAN, so there is no Wi Fi connected to it.","start":683.065,"end":687.405,"sentiment":"neutral","sentiment_score":-0.2690407633781433}],"sentiment":"neutral","sentiment_score":-0.3231287031404434,"num_words":31,"start":671.97003,"end":687.405},{"sentences":[{"text":"Right?","start":688.825,"end":689.325,"sentiment":"neutral","sentiment_score":-0.02958925999701023},{"text":"So the LAN speed is coming 45 Mbps.","start":689.625,"end":693.005,"sentiment":"neutral","sentiment_score":-0.07007735408842564},{"text":"Now my Mac mini does not have a g GBPS port.","start":693.54504,"end":697.565,"sentiment":"negative","sentiment_score":-0.3688909275965257},{"text":"Right?","start":698.07,"end":698.31,"sentiment":"neutral","sentiment_score":-0.11824920773506165},{"text":"But I don't think we are talking about one GB or something speed.","start":698.31,"end":702.23004,"sentiment":"neutral","sentiment_score":-0.2139191638964873}],"sentiment":"neutral","sentiment_score":-0.22197666572516456,"num_words":34,"start":688.825,"end":702.23004},{"sentences":[{"text":"Right?","start":702.23004,"end":702.73004,"sentiment":"neutral","sentiment_score":-0.09650900959968568},{"text":"So and about Wi Fi, this five gigahertz.","start":703.51,"end":709.13,"sentiment":"neutral","sentiment_score":-0.06044963328167796},{"text":"Right?","start":709.51,"end":709.905,"sentiment":"neutral","sentiment_score":-0.0635564923286438},{"text":"I'm now running a test again for you on my Mac laptop to see what the speed is.","start":710.065,"end":715.42505,"sentiment":"neutral","sentiment_score":-0.020787546825077798},{"text":"But these both are very new, so I don't expect this router like, these machines to be slow.","start":715.42505,"end":721.04504,"sentiment":"negative","sentiment_score":-0.5098029805554284}],"sentiment":"neutral","sentiment_score":-0.22161504480501878,"num_words":46,"start":702.23004,"end":721.04504},{"sentences":[{"text":"Okay.","start":722.30505,"end":722.705,"sentiment":"neutral","sentiment_score":-0.014434142038226128},{"text":"So now I'm getting around the same speed.","start":722.705,"end":727.2,"sentiment":"neutral","sentiment_score":0.02944999316241592},{"text":"What I'm getting on LAN, I'm getting it on five g.","start":727.2,"end":729.94,"sentiment":"neutral","sentiment_score":0.03907581486485221},{"text":"45 Mbps.","start":731.68,"end":732.74,"sentiment":"neutral","sentiment_score":0.02738050650805235},{"text":"Do you want me to send you a screenshot?","start":734.24,"end":736.01996,"sentiment":"neutral","sentiment_score":0.00855693593621254}],"sentiment":"neutral","sentiment_score":0.025250748490854617,"num_words":31,"start":722.30505,"end":736.01996},{"sentences":[{"text":"Okay.","start":750.63,"end":751.02997,"sentiment":"neutral","sentiment_score":0.04354759678244591},{"text":"So that is maybe if I will change it to 2.4 gigahertz Wi Fi, then maybe I will get that speed.","start":751.02997,"end":756.64996,"sentiment":"neutral","sentiment_score":0.0355404940034662},{"text":"Do you want me to change the network and try to run on that?","start":756.70996,"end":760.41,"sentiment":"neutral","sentiment_score":-0.000560217137847628},{"text":"No.","start":769.245,"end":769.745,"sentiment":"neutral","sentiment_score":-0.11354704201221466},{"text":"No.","start":770.045,"end":770.365,"sentiment":"neutral","sentiment_score":-0.10350192338228226}],"sentiment":"neutral","sentiment_score":0.014868578040286115,"num_words":38,"start":750.63,"end":770.365},{"sentences":[{"text":"47 Mbps.","start":770.365,"end":771.585,"sentiment":"neutral","sentiment_score":-0.0605715736746788},{"text":"For LAN, I'm getting 45 Mbps.","start":774.125,"end":776.065,"sentiment":"neutral","sentiment_score":-0.005445783077448141},{"text":"Very similar.","start":776.73,"end":777.47,"sentiment":"neutral","sentiment_score":0.01938808709383011},{"text":"Okay.","start":795.585,"end":796.085,"sentiment":"neutral","sentiment_score":0.05094580724835396},{"text":"Do I have to do anything from my side?","start":811.14,"end":813.8,"sentiment":"neutral","sentiment_score":-0.05981138969461123}],"sentiment":"neutral","sentiment_score":-0.030119918581476668,"num_words":20,"start":770.365,"end":813.8},{"sentences":[{"text":"Yeah.","start":823.985,"end":824.225,"sentiment":"neutral","sentiment_score":0.07156738638877869},{"text":"Yeah.","start":824.225,"end":824.385,"sentiment":"neutral","sentiment_score":0.09232603013515472},{"text":"Yeah.","start":824.385,"end":824.705,"sentiment":"neutral","sentiment_score":0.1281002163887024},{"text":"No worries.","start":824.705,"end":825.265,"sentiment":"neutral","sentiment_score":0.200265571475029},{"text":"That's fine.","start":825.265,"end":825.925,"sentiment":"neutral","sentiment_score":0.27636656165122986}],"sentiment":"neutral","sentiment_score":0.17789398559502193,"num_words":7,"start":823.985,"end":825.925},{"sentences":[{"text":"But will this issue be resolved today?","start":826.305,"end":827.985,"sentiment":"neutral","sentiment_score":0.020786991076810018},{"text":"Or perfect.","start":827.985,"end":842.74,"sentiment":"neutral","sentiment_score":0.20355767756700516},{"text":"Perfect.","start":847.455,"end":847.955,"sentiment":"positive","sentiment_score":0.5929075479507446},{"text":"Okay.","start":848.015,"end":848.515,"sentiment":"neutral","sentiment_score":0.2800405025482178},{"text":"All good then.","start":848.97504,"end":849.875,"sentiment":"positive","sentiment_score":0.3871198892593384}],"sentiment":"neutral","sentiment_score":0.18478085792490415,"num_words":14,"start":826.305,"end":849.875},{"sentences":[{"text":"Thank you.","start":853.695,"end":854.255,"sentiment":"positive","sentiment_score":0.6541937291622162},{"text":"Bye.","start":854.255,"end":854.755,"sentiment":"positive","sentiment_score":0.3404470384120941}],"sentiment":"positive","sentiment_score":0.5496114989121755,"num_words":3,"start":853.695,"end":854.755}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello.\n\nChannel 1: Hello?\n\nChannel 0: Good\n\nChannel 1: Hello.\n\nChannel 0: morning.\n\nChannel 1: Good morning. This is\n\nChannel 0: This is\n\nChannel 1: Good\n\nChannel 0: Lorraine.\n\nChannel 1: morning. Marie.\n\nChannel 0: I'm with Erudel tech support. Yeah. Am I speak Dunez?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yes. So we just wanted to inform you that we have checked your account and reboot on the network side. Is it okay if we do run as business again? Check?\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So from last two, three months, like, even I cannot watch movie properly, like, it is stuck so many times. And right now, the speed is 62 Mbps on LAN. And anyone comes in my home and try to use Internet, complains about the Internet. So I don't know, like, what should I do about this Internet. So 62 Mbps is quite low, right, on LAN?\n\nChannel 0: Mhmm. So you're getting 69 Mbps just now?\n\nChannel 1: Yeah. 62 Mbps on LAN. Right? Not on Wi Fi. On\n\nChannel 0: Mhmm.\n\nChannel 1: LAN cable.\n\nChannel 0: Okay. How about on Wi Fi? Can we also check?\n\nChannel 1: Why to check Wi Fi? Like, there is no sense. Like, Wi Fi, it will be more lower, I will tell you. Like, it will be maybe 10% of this, but let me tell you.\n\nChannel 0: Okay. Is it\n\nChannel 1: I'm\n\nChannel 0: okay\n\nChannel 1: just\n\nChannel 0: if\n\nChannel 1: telling\n\nChannel 0: I\n\nChannel 1: you.\n\nChannel 0: push\n\nChannel 1: Give\n\nChannel 0: you?\n\nChannel 1: me one second. I'm I'm just telling you Wi Fi speed as well. I let's wait. The test is running. So on Wi Fi on another machine.\n\nRight? I'm not using same machine. It's telling 19 Mbps.\n\nChannel 0: Okay. Okay. Hang on. Let me just do a reset o n t speed to your plan.\n\nChannel 1: Okay.\n\nChannel 0: Hello, Dury?\n\nChannel 1: Yeah.\n\nChannel 0: Yes. Can we run another speed test again now? Let's check.\n\nChannel 1: Yeah. It's running.\n\nChannel 0: Mhmm.\n\nChannel 1: But I'm honestly, like, from last six months service, I'm very much disappointed with the like, even the price is very high compared to other providers, and the speed is also very bad. And I'm like, in general, even if you fix it right now, the problem is that, like, after two weeks again, it will be same thing. Right? So so now the speed is reduced to 44 Mbps on LAN.\n\nChannel 0: Yeah. Is the router did you get a router from us, or it's your own router?\n\nChannel 1: I there was a free router\n\nChannel 0: Mhmm.\n\nChannel 1: from your side, but I never received it. So\n\nChannel 0: So\n\nChannel 1: okay.\n\nChannel 0: you're using your own router right now?\n\nChannel 1: Yeah. From day one.\n\nChannel 0: Mhmm. Because, actually, we did change our plan for a SupaFiber boosted to seven seven fifty over seven fifty Mbps.\n\nChannel 1: Okay.\n\nChannel 0: So you should be getting a higher speed now, but I think the problem is on the router already, not with the network. Because even though we gave you a higher speed, if the router is the specs of the router is not that compatible with the service.\n\nChannel 1: Okay. So do\n\nChannel 0: I\n\nChannel 1: you\n\nChannel 0: think\n\nChannel 1: want\n\nChannel 0: it's\n\nChannel 1: me\n\nChannel 0: not\n\nChannel 1: to buy\n\nChannel 0: it\n\nChannel 1: a\n\nChannel 0: won't.\n\nChannel 1: new router? That's fine with me, but tell me which router you want me to buy.\n\nChannel 0: Okay. Is it okay if I put you on hold again? Let me just review your account.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Hang on. Hello, Dorey?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Before that, can I have the your router specs?\n\nChannel 1: So it's TP Link\n\nChannel 0: First\n\nChannel 1: a\n\nChannel 0: question.\n\nChannel 1: x 1,500.\n\nChannel 0: Tippie Link.\n\nChannel 1: A x 1,500. Yeah.\n\nChannel 0: 1,500. Wi Fi six router? Tippie Link a x one five zero zero.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Hang on. Hello, Dore?\n\nChannel 1: Yeah.\n\nChannel 0: Yes. Thank you for waiting. So before we go get buy a new router, is it okay if I coordinate this first to the Supa network directly for them to confirm?\n\nChannel 1: About what?\n\nChannel 0: The issue? That this is a network fault?\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. Before we do that, are you using the five GB?\n\nChannel 1: What\n\nChannel 0: Right\n\nChannel 1: is\n\nChannel 0: now?\n\nChannel 1: five gigabytes? Like, five gigahertz?\n\nChannel 0: Yeah. The five gigahertz upon running the speed test, or it's the 2.4 g?\n\nChannel 1: Okay. Just give me one second. So this was so I was doing it on LAN. I was not doing it on Wi Fi when the speed got reduced. Right?\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: So let me check that as well, five g on Wi Fi.\n\nChannel 0: Mhmm. Can can we try to run a speed test violin with\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: five\n\nChannel 1: Like\n\nChannel 0: gigahertz\n\nChannel 1: that.\n\nChannel 0: under five gigahertz?\n\nChannel 1: How to do that? LAN is LAN. Right?\n\nChannel 0: You mean the cable? Are you using a laptop\n\nChannel 1: Yeah.\n\nChannel 0: right now?\n\nChannel 1: No. No. It's Mac mini and also laptop. I will have both on, like, on my desk.\n\nChannel 0: Okay. So is your MAC connected via wireless or wired to\n\nChannel 1: So\n\nChannel 0: the router?\n\nChannel 1: MacBook is connected wirelessly and MacBook Mini is connected wireline.\n\nChannel 0: Okay. Can we run the speed test through the wired one\n\nChannel 1: Yeah. Okay. So I'm\n\nChannel 0: directly\n\nChannel 1: doing it on\n\nChannel 0: into\n\nChannel 1: wired\n\nChannel 0: the\n\nChannel 1: one.\n\nChannel 0: router? Mhmm.\n\nChannel 1: Oh, directly in the router.\n\nChannel 0: Under the five gigahertz.\n\nChannel 1: No. No.\n\nChannel 0: Is\n\nChannel 1: No.\n\nChannel 0: your\n\nChannel 1: Let's\n\nChannel 0: MATT Mini connected under five g?\n\nChannel 1: see, I think we are getting confused\n\nChannel 0: Mhmm.\n\nChannel 1: with the naming convention here. So Mac mini got a LAN, so there is no Wi Fi connected to it.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: Right? So the LAN speed is coming 45 Mbps. Now my Mac mini does not have a g GBPS port. Right? But I don't think we are talking about one GB or something speed.\n\nRight? So and about Wi Fi, this five gigahertz. Right? I'm now running a test again for you on my Mac laptop to see what the speed is. But these both are very new, so I don't expect this router like, these machines to be slow.\n\nOkay. So now I'm getting around\n\nChannel 0: Mhmm.\n\nChannel 1: the same speed. What I'm getting on LAN, I'm getting it on five g. 45 Mbps. Do you want me to send you a screenshot?\n\nChannel 0: Mhmm. No. It's okay. So we're going to refer on the speed test that you run, the first one, which is the 89 b p s.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So that is maybe if I will change it to 2.4 gigahertz Wi Fi, then maybe I will get that speed. Do you want me to change the network and try to run on that?\n\nChannel 0: Okay. So just to confirm, under five gigahertz, you're getting six sixty four Mbps?\n\nChannel 1: No. No. 47 Mbps.\n\nChannel 0: 47. Okay.\n\nChannel 1: For LAN, I'm getting 45 Mbps. Very\n\nChannel 0: Mhmm.\n\nChannel 1: similar.\n\nChannel 0: Okay. So what we're going to do now is log a ticket phone to the Supa network, then I'll email you the ticket reference number shortly.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. Then we'll update you also regarding the information that they're going to provide us on what is happening with this with your speed while you're not getting that the expected speed.\n\nChannel 1: Do I have to do\n\nChannel 0: Mhmm.\n\nChannel 1: anything from my side?\n\nChannel 0: Is it okay if we email you also regarding that if we need additional information if ever.\n\nChannel 1: Yeah. Yeah. Yeah. No worries. That's fine.\n\nChannel 0: Mhmm.\n\nChannel 1: But will\n\nChannel 0: Is\n\nChannel 1: this\n\nChannel 0: your\n\nChannel 1: issue be resolved\n\nChannel 0: mhmm.\n\nChannel 1: today? Or\n\nChannel 0: So I'll email you shortly regarding the that we're going to log a phone. Then if we receive a response from Supa Network within this day, we'll update you ASAP. And if\n\nChannel 1: perfect.\n\nChannel 0: you need any additional information on your end.\n\nChannel 1: Perfect. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: All good\n\nChannel 0: Okay.\n\nChannel 1: then.\n\nChannel 0: Yeah. So talk to you soon. Bye for now.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.03144358843564987}],"sentiment":"neutral","sentiment_score":0.03144358843564987,"channel":0,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.03629275411367416}],"sentiment":"neutral","sentiment_score":0.03629275411367416,"channel":1,"num_words":1,"start":1.68,"end":2.1799998},{"sentences":[{"text":"Good","start":2.3999999,"end":2.6399999,"sentiment":"positive","sentiment_score":0.3664995729923248}],"sentiment":"positive","sentiment_score":0.3664995729923248,"channel":0,"num_words":1,"start":2.3999999,"end":2.6399999},{"sentences":[{"text":"Hello.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.2269677221775055}],"sentiment":"neutral","sentiment_score":0.2269677221775055,"channel":1,"num_words":1,"start":2.56,"end":2.8799999},{"sentences":[{"text":"morning.","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.26031434535980225}],"sentiment":"neutral","sentiment_score":0.26031434535980225,"channel":0,"num_words":1,"start":2.6399999,"end":3.1399999},{"sentences":[{"text":"Good morning.","start":2.8799999,"end":3.52,"sentiment":"positive","sentiment_score":0.4311886131763458},{"text":"This is","start":3.52,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.23185575753450394}],"sentiment":"neutral","sentiment_score":0.3315221853554249,"channel":1,"num_words":4,"start":2.8799999,"end":3.6799998},{"sentences":[{"text":"This 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with Erudel tech support.","start":5.44,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.23980989158153534},{"text":"Yeah.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.08215680718421936},{"text":"Am I speak Dunez?","start":8.0,"end":9.62,"sentiment":"neutral","sentiment_score":0.0517974067479372}],"sentiment":"neutral","sentiment_score":0.1488395892083645,"channel":0,"num_words":10,"start":5.44,"end":9.62},{"sentences":[{"text":"Yeah.","start":9.5199995,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.06198520213365555},{"text":"Yeah.","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":0.07751083374023438}],"sentiment":"neutral","sentiment_score":0.06974801793694496,"channel":1,"num_words":2,"start":9.5199995,"end":10.58},{"sentences":[{"text":"Yes.","start":11.44,"end":11.759999,"sentiment":"neutral","sentiment_score":0.11986301094293594},{"text":"So we just wanted to inform you that we have checked your account and reboot on the network side.","start":11.759999,"end":21.295,"sentiment":"neutral","sentiment_score":0.11841390909332979},{"text":"Is it okay if we do run as business again?","start":21.515,"end":24.494999,"sentiment":"neutral","sentiment_score":0.1254572182893753},{"text":"Check?","start":25.675,"end":26.16,"sentiment":"neutral","sentiment_score":0.0298062302172184}],"sentiment":"neutral","sentiment_score":0.11787437731700559,"channel":0,"num_words":31,"start":11.44,"end":26.16},{"sentences":[{"text":"Okay.","start":26.25,"end":26.75,"sentiment":"neutral","sentiment_score":-0.006350766867399216}],"sentiment":"neutral","sentiment_score":-0.006350766867399216,"channel":1,"num_words":1,"start":26.25,"end":26.75},{"sentences":[{"text":"Mhmm.","start":26.56,"end":27.06,"sentiment":"neutral","sentiment_score":-0.03764465451240539}],"sentiment":"neutral","sentiment_score":-0.03764465451240539,"channel":0,"num_words":1,"start":26.56,"end":27.06},{"sentences":[{"text":"So from last two, three months, like, even I cannot watch movie properly, like, it is stuck so many times.","start":41.105,"end":47.204998,"sentiment":"negative","sentiment_score":-0.447479996830225},{"text":"And right now, the speed is 62 Mbps on LAN.","start":48.144997,"end":51.524998,"sentiment":"neutral","sentiment_score":-0.23985991775989532},{"text":"And anyone comes in my home and try to use Internet, complains about the Internet.","start":52.78,"end":57.12,"sentiment":"negative","sentiment_score":-0.46218437552452085},{"text":"So I don't know, like, what should I do about this Internet.","start":58.78,"end":63.12,"sentiment":"negative","sentiment_score":-0.4884522731105487},{"text":"So 62 Mbps is quite low, right, on LAN?","start":63.82,"end":67.415,"sentiment":"neutral","sentiment_score":-0.2050627569357554}],"sentiment":"negative","sentiment_score":-0.39375692176999466,"channel":1,"num_words":66,"start":41.105,"end":67.415},{"sentences":[{"text":"Mhmm.","start":68.365005,"end":68.445,"sentiment":"neutral","sentiment_score":-0.045273445546627045},{"text":"So you're getting 69 Mbps just now?","start":68.445,"end":73.345,"sentiment":"neutral","sentiment_score":-0.009303100141031402}],"sentiment":"neutral","sentiment_score":-0.013799393316730857,"channel":0,"num_words":8,"start":68.365005,"end":73.345},{"sentences":[{"text":"Yeah.","start":73.715004,"end":74.195,"sentiment":"neutral","sentiment_score":0.0015485771000385284},{"text":"62 Mbps on LAN.","start":74.195,"end":76.115005,"sentiment":"neutral","sentiment_score":-0.011185001814737916},{"text":"Right?","start":76.115005,"end":76.435,"sentiment":"neutral","sentiment_score":-0.019216515123844147},{"text":"Not on Wi Fi.","start":76.435,"end":77.575005,"sentiment":"neutral","sentiment_score":-0.11570778302848339},{"text":"On","start":77.715004,"end":78.035,"sentiment":"neutral","sentiment_score":-0.08230265974998474}],"sentiment":"neutral","sentiment_score":-0.05523106701333414,"channel":1,"num_words":11,"start":73.715004,"end":78.035},{"sentences":[{"text":"Mhmm.","start":77.965004,"end":78.465004,"sentiment":"neutral","sentiment_score":-0.04052095115184784}],"sentiment":"neutral","sentiment_score":-0.04052095115184784,"channel":0,"num_words":1,"start":77.965004,"end":78.465004},{"sentences":[{"text":"LAN cable.","start":78.035,"end":79.335,"sentiment":"neutral","sentiment_score":-0.03622778598219156}],"sentiment":"neutral","sentiment_score":-0.03622778598219156,"channel":1,"num_words":2,"start":78.035,"end":79.335},{"sentences":[{"text":"Okay.","start":81.56,"end":82.06,"sentiment":"neutral","sentiment_score":-0.01122583169490099},{"text":"How about on Wi Fi?","start":82.520004,"end":84.12,"sentiment":"neutral","sentiment_score":-0.01129157580435276},{"text":"Can we also check?","start":84.12,"end":85.340004,"sentiment":"neutral","sentiment_score":-0.020054239314049482}],"sentiment":"neutral","sentiment_score":-0.014790066797286273,"channel":0,"num_words":10,"start":81.56,"end":85.340004},{"sentences":[{"text":"Why to check Wi Fi?","start":85.96,"end":87.32,"sentiment":"neutral","sentiment_score":-0.1928038477897644},{"text":"Like, there is no sense.","start":87.32,"end":89.079994,"sentiment":"negative","sentiment_score":-0.5357368469238282},{"text":"Like, Wi Fi, it will be more lower, I will tell you.","start":89.079994,"end":91.159996,"sentiment":"neutral","sentiment_score":-0.2697607949376106},{"text":"Like, it will be maybe 10% of this, but let me tell 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one second.","start":101.585,"end":102.145,"sentiment":"neutral","sentiment_score":-0.029128057261308033},{"text":"I'm I'm just telling you Wi Fi speed as well.","start":102.145,"end":104.405,"sentiment":"neutral","sentiment_score":-0.00006646346300840412},{"text":"I let's wait.","start":105.34499,"end":108.405,"sentiment":"neutral","sentiment_score":-0.016202862684925396},{"text":"The test is running.","start":108.465,"end":109.685,"sentiment":"neutral","sentiment_score":-0.0008192765526473516},{"text":"So on Wi Fi on another machine.","start":116.86,"end":119.18,"sentiment":"neutral","sentiment_score":-0.032342959993651936}],"sentiment":"neutral","sentiment_score":-0.013567971134627307,"channel":1,"num_words":27,"start":101.585,"end":119.18},{"sentences":[{"text":"Right?","start":119.18,"end":119.42,"sentiment":"neutral","sentiment_score":-0.04877612739801407},{"text":"I'm not using same machine.","start":119.42,"end":120.78,"sentiment":"neutral","sentiment_score":-0.17247624099254608},{"text":"It's telling 19 Mbps.","start":120.78,"end":122.48,"sentiment":"neutral","sentiment_score":-0.19524722546339035}],"sentiment":"neutral","sentiment_score":-0.1692146234214306,"channel":1,"num_words":10,"start":119.18,"end":122.48},{"sentences":[{"text":"Okay.","start":123.615,"end":124.115,"sentiment":"neutral","sentiment_score":-0.043438948690891266},{"text":"Okay.","start":124.415,"end":124.735,"sentiment":"neutral","sentiment_score":-0.02922643162310123},{"text":"Hang on.","start":124.735,"end":125.375,"sentiment":"neutral","sentiment_score":-0.04958385042846203},{"text":"Let me just do a reset o n t speed to your 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Dury?","start":155.495,"end":156.475,"sentiment":"neutral","sentiment_score":0.03565180115401745}],"sentiment":"neutral","sentiment_score":0.03565180115401745,"channel":0,"num_words":2,"start":155.495,"end":156.475},{"sentences":[{"text":"Yeah.","start":157.16501,"end":157.66501,"sentiment":"neutral","sentiment_score":0.04678923636674881}],"sentiment":"neutral","sentiment_score":0.04678923636674881,"channel":1,"num_words":1,"start":157.16501,"end":157.66501},{"sentences":[{"text":"Yes.","start":157.975,"end":158.475,"sentiment":"neutral","sentiment_score":0.06239432096481323},{"text":"Can we run another speed test again now?","start":159.015,"end":161.755,"sentiment":"neutral","sentiment_score":0.03730023326352239},{"text":"Let's 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also very bad.","start":173.23,"end":182.995,"sentiment":"negative","sentiment_score":-0.6664364753347455},{"text":"And I'm like, in general, even if you fix it right now, the problem is that, like, after two weeks again, it will be same thing.","start":183.69499,"end":190.095,"sentiment":"negative","sentiment_score":-0.5156078648108703},{"text":"Right?","start":190.095,"end":190.415,"sentiment":"neutral","sentiment_score":-0.22767311334609985},{"text":"So so now the speed is reduced to 44 Mbps on LAN.","start":190.415,"end":197.23001,"sentiment":"neutral","sentiment_score":-0.1652195112158855}],"sentiment":"negative","sentiment_score":-0.5223404919314716,"channel":1,"num_words":72,"start":173.23,"end":197.23001},{"sentences":[{"text":"Yeah.","start":197.42,"end":197.92,"sentiment":"neutral","sentiment_score":-0.004789073020219803},{"text":"Is the router did you get a router from us, or it's your own 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now.","start":852.28485,"end":853.26483,"sentiment":"neutral","sentiment_score":0.11471876253684361}],"sentiment":"neutral","sentiment_score":0.1630487334397104,"channel":0,"num_words":9,"start":850.12,"end":853.26483},{"sentences":[{"text":"Thank you.","start":853.695,"end":854.255,"sentiment":"positive","sentiment_score":0.6541937291622162},{"text":"Bye.","start":854.255,"end":854.755,"sentiment":"positive","sentiment_score":0.3404470384120941}],"sentiment":"positive","sentiment_score":0.5496114989121755,"channel":1,"num_words":3,"start":853.695,"end":854.755},{"sentences":[{"text":"Thank you.","start":854.76483,"end":855.3248,"sentiment":"positive","sentiment_score":0.631859540939331},{"text":"Bye.","start":855.3248,"end":855.8248,"sentiment":"neutral","sentiment_score":-0.12532545626163483}],"sentiment":"positive","sentiment_score":0.3794645418723424,"channel":0,"num_words":3,"start":854.76483,"end":855.8248}]},"summary":{"result":"success","short":"A customer calls Er reminded the agent that their internet speed is low and they are experiencing problems with their router. The agent suggests checking the router and tries to troubleshoot the issue with the customer. The agent also asks the customer to update them on the status of their router and sends them a ticket reference number."},"intents":{"segments":[{"text":"So before we go get buy a new router, is it okay if I coordinate this first to the Supa network directly for them to confirm? About what?","start_word":571,"end_word":598,"intents":[{"intent":"Coordinate network fault","confidence_score":0.40142885}]},{"text":"I'm now running a test again for you on my Mac laptop to see what the speed is. But these both are very new, so I don't expect this router like, these machines to be slow. Okay.","start_word":887,"end_word":923,"intents":[{"intent":"Test speed","confidence_score":0.0016823856}]}]},"sentiments":{"segments":[{"text":"Hello. Hello? Good Hello. morning.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.1640596091747284},{"text":"Good morning.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.4209009110927582},{"text":"This is This is Lorraine.","start_word":7,"end_word":11,"sentiment":"neutral","sentiment_score":0.26621025800704956},{"text":"Good morning.","start_word":12,"end_word":13,"sentiment":"positive","sentiment_score":0.4204914569854736},{"text":"Marie. I'm with Erudel tech support. Yeah. Am I speak Dunez? Yeah. Yeah. Yes. So we just wanted to inform you that we have checked your account and reboot on the network side. Is it okay if we do run as business again? Check? Okay. Mhmm.","start_word":14,"end_word":59,"sentiment":"neutral","sentiment_score":0.11543674767017365},{"text":"So from last two, three months, like, even I cannot watch movie properly, like, it is stuck so many times.","start_word":60,"end_word":79,"sentiment":"negative","sentiment_score":-0.43310409784317017},{"text":"And right now, the speed is 62 Mbps on LAN.","start_word":80,"end_word":89,"sentiment":"neutral","sentiment_score":-0.2336437702178955},{"text":"And anyone comes in my home and try to use Internet, complains about the Internet. So I don't know, like, what should I do about this Internet.","start_word":90,"end_word":116,"sentiment":"negative","sentiment_score":-0.4730396270751953},{"text":"So 62 Mbps is quite low, right, on LAN? Mhmm. So you're getting 69 Mbps just now? Yeah. 62 Mbps on LAN. Right? Not on Wi Fi. On Mhmm. LAN cable. Okay. How about on Wi Fi? Can we also check? Why to check Wi Fi?","start_word":117,"end_word":162,"sentiment":"neutral","sentiment_score":-0.07635866850614548},{"text":"Like, there is no sense.","start_word":163,"end_word":167,"sentiment":"negative","sentiment_score":-0.5123878717422485},{"text":"Like, Wi Fi, it will be more lower, I will tell you. Like, it will be maybe 10% of this, but let me tell you. Okay. Is it I'm okay just if telling I you. push Give you? me one second. I'm I'm just telling you Wi Fi speed as well. I let's wait. The test is running. So on Wi Fi on another machine. Right? I'm not using same machine. It's telling 19 Mbps. Okay. Okay. Hang on. Let me just do a reset o n t speed to your plan. Okay. Hello, Dury? Yeah. Yes. Can we run another speed test again now? Let's check. Yeah. It's running. Mhmm.","start_word":168,"end_word":278,"sentiment":"neutral","sentiment_score":-0.06069813668727875},{"text":"But I'm honestly, like, from last six months service, I'm very much disappointed with the like, even the price is very high compared to other providers, and the speed is also very bad. And I'm like, in general, even if you fix it right now, the problem is that, like, after two weeks again, it will be same thing.","start_word":279,"end_word":337,"sentiment":"negative","sentiment_score":-0.585777759552002},{"text":"Right? So so now the speed is reduced to 44 Mbps on LAN. Yeah. Is the router did you get a router from us, or it's your own router? I there was a free router Mhmm. from your side, but I never received it. So So okay. you're using your own router right now? Yeah. From day one. Mhmm. Because, actually, we did change our plan for a SupaFiber boosted to seven seven fifty over seven fifty Mbps. Okay. So you should be getting a higher speed now, but I think the problem is on the router already, not with the network.","start_word":338,"end_word":439,"sentiment":"neutral","sentiment_score":-0.053980134427547455},{"text":"Because even though we gave you a higher speed, if the router is the specs of the router is not that compatible with the service.","start_word":440,"end_word":464,"sentiment":"negative","sentiment_score":-0.3729320466518402},{"text":"Okay. So do I you think want it's me not to buy it a won't. new router? That's fine with me, but tell me which router you want me to buy. Okay. Is it okay if I put you on hold again? Let me just review your account. Yeah. Okay. Hang on. Hello, Dorey? Yeah. Yeah. Before that, can I have the your router specs? So it's TP Link First a question. x 1,500. Tippie Link. A x 1,500. Yeah. 1,500. Wi Fi six router? Tippie Link a x one five zero zero. Yeah. Okay. Hang on. Hello, Dore? Yeah. Yes.","start_word":465,"end_word":565,"sentiment":"neutral","sentiment_score":-0.03117775358259678},{"text":"Thank you for waiting.","start_word":566,"end_word":569,"sentiment":"positive","sentiment_score":0.5144374966621399},{"text":"So before we go get buy a new router, is it okay if I coordinate this first to the Supa network directly for them to confirm? About what? The issue?","start_word":570,"end_word":599,"sentiment":"neutral","sentiment_score":0.05247529596090317},{"text":"That this is a network fault?","start_word":600,"end_word":605,"sentiment":"negative","sentiment_score":-0.4842462241649628},{"text":"Okay. Mhmm. Before we do that, are you using the five GB? What Right is now? five gigabytes? Like, five gigahertz? Yeah. The five gigahertz upon running the speed test, or it's the 2.4 g? Okay. Just give me one second. So this was so I was doing it on LAN. I was not doing it on Wi Fi when the speed got reduced. Right? Mhmm. Mhmm. So let me check that as well, five g on Wi Fi. Mhmm. Can can we try to run a speed test violin with Yeah. Yeah. five Like gigahertz that. under five gigahertz? How to do that? LAN is LAN. Right? You mean the cable? Are you using a laptop Yeah. right now? No. No. It's Mac mini and also laptop. I will have both on, like, on my desk. Okay. So is your MAC connected via wireless or wired to So the router? MacBook is connected wirelessly and MacBook Mini is connected wireline. Okay. Can we run the speed test through the wired one Yeah. Okay. So I'm directly doing it on into wired the one. router? Mhmm. Oh, directly in the router. Under the five gigahertz. No. No. Is No. your Let's MATT Mini connected under five g?","start_word":606,"end_word":812,"sentiment":"neutral","sentiment_score":-0.05139046162366867},{"text":"see, I think we are getting confused Mhmm.","start_word":813,"end_word":820,"sentiment":"negative","sentiment_score":-0.45233893394470215},{"text":"with the naming convention here. So Mac mini got a LAN, so there is no Wi Fi connected to it. Mhmm. Okay. Right? So the LAN speed is coming 45 Mbps.","start_word":821,"end_word":851,"sentiment":"neutral","sentiment_score":-0.18525296449661255},{"text":"Now my Mac mini does not have a g GBPS port.","start_word":852,"end_word":862,"sentiment":"negative","sentiment_score":-0.35699528455734253},{"text":"Right? But I don't think we are talking about one GB or something speed. Right? So and about Wi Fi, this five gigahertz. Right? I'm now running a test again for you on my Mac laptop to see what the speed is.","start_word":863,"end_word":904,"sentiment":"neutral","sentiment_score":-0.09786779735059964},{"text":"But these both are very new, so I don't expect this router like, these machines to be slow.","start_word":905,"end_word":922,"sentiment":"negative","sentiment_score":-0.5119497179985046},{"text":"Okay. So now I'm getting around Mhmm. the same speed. What I'm getting on LAN, I'm getting it on five g. 45 Mbps. Do you want me to send you a screenshot? Mhmm. No. It's okay. So we're going to refer on the speed test that you run, the first one, which is the 89 b p s. Okay. Mhmm. So that is maybe if I will change it to 2.4 gigahertz Wi Fi, then maybe I will get that speed. Do you want me to change the network and try to run on that? Okay. So just to confirm, under five gigahertz, you're getting six sixty four Mbps? No. No. 47 Mbps. 47. Okay. For LAN, I'm getting 45 Mbps. Very Mhmm. similar. Okay. So what we're going to do now is log a ticket phone to the Supa network, then I'll email you the ticket reference number shortly. Okay. Mhmm. Then we'll update you also regarding the information that they're going to provide us on what is happening with this with your speed while you're not getting that the expected speed. Do I have to do Mhmm. anything from my side? Is it okay if we email you also regarding that if we need additional information if ever. Yeah. Yeah. Yeah. No worries. That's fine. Mhmm. But will Is this your issue be resolved mhmm. today? Or So I'll email you shortly regarding the that we're going to log a phone. Then if we receive a response from Supa Network within this day, we'll update you ASAP. And if perfect. you need any additional information on your end.","start_word":923,"end_word":1192,"sentiment":"neutral","sentiment_score":0.04107671231031418},{"text":"Perfect.","start_word":1193,"end_word":1193,"sentiment":"positive","sentiment_score":0.5929075479507446},{"text":"Okay. Mhmm.","start_word":1194,"end_word":1195,"sentiment":"neutral","sentiment_score":0.23925063014030457},{"text":"All good Okay.","start_word":1196,"end_word":1198,"sentiment":"positive","sentiment_score":0.35528916120529175},{"text":"then. Yeah. So talk to you soon. Bye for now.","start_word":1199,"end_word":1208,"sentiment":"neutral","sentiment_score":0.17331969738006592},{"text":"Thank you. Bye. Thank you.","start_word":1209,"end_word":1213,"sentiment":"positive","sentiment_score":0.5335278511047363},{"text":"Bye.","start_word":1214,"end_word":1214,"sentiment":"neutral","sentiment_score":0.3209081292152405}],"average":{"sentiment":"neutral","sentiment_score":-0.07326365339802449}}}}