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I said we need a holiday by the looks of it. Let's just check the address here. What's the address? Yep. N A N no. So it's N For Nelly, E For Eagle. Namkeen. K. Sorry. I A. Kialey. Ten Chemie Street, Kiowie, Victoria. Yeah? Okay. Yeah. Now I'm not sorry about that. I'm just sometimes out of the funds, it's a really bit hard to Most of this is in purple services. Okay. Would that have a lot number on it by any chance? Lots. Okay. Got it. Got it. Got it. So this is NBN. Yeah? Yeah. Yeah. Yeah. Not a problem. Have you been on our website? Okay. So I'll just open up the website with MBN. MBN MBN MBN MBN MBNX. Okay. Do you know how many how many people will be using the Internet more or less? Mhmm. Okay. So we got two plans for that. We got well, it just depends on what they're gonna use the Internet for. So four people just on a basic plan for $69.95 is plenty. But if they're gonna start because they're gonna have more than two TVs and playing I don't know. They're gonna play games on and stuff like that, then it becomes a little bit too too slow. So the next plan out, which would probably be the plan, is the 50 Mbps, which is seventy nine ninety five. That's all with DST included for installation and stuff like that. Provisioning is done free. We send out a router. They just install it, and that's it. If they want if you want them to use Internet, yes. Otherwise, there'll be already a box already installed in there, but that's just the NBN box. It's not unless you activate a service, you can't have access to the Internet, if that makes any sense. Well, according to to the well, let me just check on my end. It should have because it's coming up as connected. It looks like you're already connected. So it sounds like there's a box there. But let me just double check on my other platform. Where are we? Yeah. I'll just see what the okay. So this is giving this. See, I'm on the NBN search. It says it looks like you already connected. That that that that that and it's showing me you got fiber to the premises. Are you at the the apartment now? It's a house. Alright. Sorry. So the box could be anywhere towards the front of the house, maybe the living room, but it's always you're gonna find it in in the lower part of the wall. And it white, light gray, something like that. Just depends. What do you mean call the companies and ask them? Yeah. But they're they're probably they're probably thinking to connect the Internet. Right? To connect Internet, you need to put an order through. But let me just hang on a sec. Let me just check something. 1019. Where are we? Street name. Nansquene Street Suburb, Kialla. Kialla, Victoria. And its postcode is 3631. It's showing me you've got an NTD box there. It's even giving me the serial number, D000065152260. And it's got 4UND one ports, d d one, d two, d three, d four, and it's fiber to the premises. An appointment with a technician is required. Okay. So appointment with a technician is required. So alright. So FTP is available. Service plus one. Result pass. Connection type greenfield. So it's brand new. CVC ID auto assigned. Okay. So maybe the box is not installed yet. And to get it installed, you need to put an order through so we can make an appointment with a technician, then the technician will come out. So it looks like the conduit, everything's there. All they gotta just in in install is the optic box. Well, we can't we can't put the order through unless there is an Internet plan that goes with it. That's how it works. Nobody and, yeah, will not come out and just put out a box or send out a field technicians unless we put an order through. And that doesn't matter who you ring, what you ring the same you're gonna get the same reply everywhere. Yeah. Yeah. It's basic. I mean, you could you know, four or five people can use that. But as I said, it just it just depends. I mean, you can start at the basic plan, and then if it needs to be upgraded, we can upgrade it for you. That's free of charge. It's not a problem. You don't you don't know when people are moving in there? Well, you need you need to talk do you know who the people are moving in, who they are? Yeah. Well, you just tell them, look. There is an Internet plan. Trouble is that with NBN, it's, you know, it's it's not like a private embedder. It's all government owned, this NBN, so they've got very strict rules. That's the problem. So to get an installation right now, normally, they charge a $120 for install fees, but they're not charging anything at the moment, which which is surprising. So we're we're we're good with that. There's no charges for the install. The only thing is that, yeah, there will be a charge for a service, $69.95 a month. I mean, it's not a lot of money, I mean, if you just bought a new house, but but yeah. That's true. Yeah. Yeah. Yeah. You can't do the that's it. You can't do the installment unless we put an order through. And the only ones that could put the order through is through an ISP like like us or someone else, whatever. They put the order through, it goes through the NBN. They make an appointment, send out a technician. Technician comes out, installs the box. You get the router. You sorry? It all depends on the workload, normally within two weeks. Okay. So we put the order through. You don't get charged until the box is installed, and then we send out a router for you guys to attach the router to the NBN box. And then you're you're you're running on that basic plan. So whoever moves in, are they paying rent? Well, obviously, they would be paying rent. You could either add that onto their rent bill. That's what a lot of real estate agents do or stuff like stuff like this. In your case, a lot of people, they just add it onto the onto the rent, and it just comes off the rent. Or they can say, oh, look. We'll take out our own plan, or you can transfer the account to them if they want to. Yeah. Plan can always be updated anytime. That's not a problem. Okay. One second. Where are we? Where? Got it. That's the main one. Okay. Just get rid of that one. Get rid of that. Yeah. But then you got yourself a good deal there with fiber to the premises. I'll tell you what. That's that's the best technology you can get anywhere around the world. That's true. Yeah. Now what I'm gonna do, I'm gonna put here, just to begin with, a BYO modem. BYO. So you don't get charged for any anything at the moment, just just for the service plan. And when they move in, so they might move in in a week, two weeks, three weeks, so we don't start billing you, then you you yeah. Then you just give us a call. Say, look. They're gonna be moving in at a certain date, then we'll send you out the modem, and we'll start charging from that date, if you know what I mean. Alright. So now my suggestion, it's up to you. If you go on a known contract with NBN, they've got a $45 charge. If you go on a twelve month contract, there's no fees, and you get 15% off for the first three months. And if you go on a pretty yeah. Alright. So we'll just well, I'm just giving you the options, and you can you can tell me what you're. Alright. So we'll just go into noncontract? Okay. Cool. And you could always explain this to the tenants, or you can give them our number. They can call us. Whatever. No stress there. 60. Alright. I'm not gonna charge you for the contract. Alright? I'll just leave it at zero. So we're getting no contract zero charge. That should keep you happy. Alright? Alright. What's that? What's going on? Alright. So I need your first name. M a r I t sorry? Marit Marit. Yeah? Oh, sorry. M a m Oh, Umrick. Sorry. So that's AForAppleMFor Mary. And the last name? Cara. Okay. It's cool. So the address is Number 1019 Kialla. Is it a new area? Kialla. What about what area? 7 Creek. Okay. But is that is that in the near, like, Sunshine, that area? Or oh, wow. Shepparton. That's a nice nice place for olive oil. Okay. An email address? Yep. Mhmm. Infinelli? Yep. One nine seven eight. Yep. G mail dot com. So that's g for George no. G for jungle. No. G for jolly. G for Jean. I don't know. G. You know, I get myself between the g's and the j's, but it's not a j. Right? So it's g I r n it's girn,forNelly,197@gmail.com. Yeah? And the best form of contact is that mobile number I have on screen. 990430. Hold on. 2258. That's an easy one to remember. Okay. Form of ID, driver's license, minikiki card, passport. Well, I need a a formal ID. So if you got a driver's license driver's license number, that as a that protects the account. So if anybody rings up, we wanna make sure that it's you, not just anybody else. So we always ask them their driver's license or ID number and their birthday, so we double check that. Yeah. Mhmm. Yep. Eight zero seven six nine. And your date of birth, please? 1978. Okay. So okay. Will that be processed with Mastercard or Visa? Yep. We just need your card number's name. Would that be yourself? Sorry. Good. Good. Well, how how do you spell your first name again? Oh, Amrit Amrit. Sorry. Yep. Amrit. Amrit. Yep. K a u and the card number? Five one six three. Yep. Two one two five. Yep. Zero six eight seven 1584. I'll just read it back to you because this goes into a back end. We don't get to see the card number again, so I just wanna make sure it's correct. So the first four digits is 5163 then 2125 0687 1584. Expiry date. Damn. Getting already two eight went February. Oh, that's too fast. And at the back of the card, there's a three digit security code. 258. Now this is gonna go through a security check right now as we go through it. And it might you might receive a code that goes to your phone, which sends in 258. I just need the code, and that's it. Yeah. It'll come to your phone. Yeah. I know. But yep. That's right. So I can just finish the process. Oh my god. It's legitimate. Yeah. No. I I totally understand. But, yeah, we as I said, we don't get to see the car. We don't get to see nothing. We process the order for you, and this is one of the security options that come through. And it's a one time password that they sent to your phone, not to our phone. If they send it to our phone, then it would be a scam. But because they're sending it to your phone, it's coming directly from your bank, and it's part of the process. So we could just finish off this simple order. 31690. Okay. Sorry? 3 one 0, 369. Sorry. Alright. This will finish the process. You can ask me anything you want, love. What so that is you have to No. Those conduit should be already there for the box, because they're not gonna send out a technician to do the full install from the road to your house. That's already done. So all the tech sorry? Well, for the NBN box That's a bit strange. So you're saying that the hang on a sec. This is let me just check something here because I gotta fill in this information you're after, it's not gonna come through until you receive a call from NBN, you know, which can be a real bit of a pain. Hang on. Let me just finish this off for a second. 161964. Is that 1964. And I'm just gonna put your name through. So I'm giving them here now all your details. Now I'll give them your contact number, which is 04304222258. Right? That's your number. Copy. I'll put that in here. Put in your reference as well. So let me just check everything. 25. Code. Enter the no change. So that means it's already the conduit should be already there. It's just a matter of but I think, you know, the technician will know where it is. And if any other work is required, which I don't think so, because if it was, no one asked me to get a copy of your contract to verify the address and stuff like that. So if you got if there's a new building, alright, and there's been nothing in installed there, and it doesn't come up on their map, it's telling me they'll tell me then we need a copy of your contract and some sort of proof of address, and then I will send that out to him. And then that could take that takes a lot longer. But because the orders come through, alright, they're just requesting a time for a visit for a technician to come out, and that's telling me that I need to just come out and install the NTD boxes. It's called a network terminal device. So it's the NTD box, which is the NBN box, and it's a optical box that has all four optical outlets. Normally, everything is goes through the optical port one. So by the time they come through, they'll get back to us, and they'll tell us a service record. Success record. That's right. Now waiting okay. So now that the order's gone through, I'm awaiting details. Once I get that detail come through, they'll tell me when it's more appropriate for the technician to come out for you because they have two time slots during the day from eight to twelve and from one till five. So it'll be a morning or afternoon. And now then what I mean, you let me know what's better for you, morning or afternoon, and I'll say, look. Customer needs prefers morning. Okay. And how far is that from where you live, the house? But isn't there I'm not sure. I don't think so. I'm not sure. They could. I think they do. I'm I'm not a 100% sure because we don't get too many of these situations. Normally, when the the order goes through like that, it's normally telling us that the order's done, but because there was saying that technician is required, it means somebody has to go out there. The morning. Yeah. Because they'll they'll need access they'll need access to the Yeah. With the thing is with the MEN, they'll go from eight till twelve, and they don't give you a specific time. That's the problem. Yeah. They don't they don't make it easy unless you you I don't know. You could find somebody that you have say your yep. Why? You're where so I'm in Melbourne. Alright. You're in Shepparton. Yeah. And at Shepparton, it's a pretty friendly I mean, I know I have a lot of customers up there, but I can't say you know what I mean? And it's a it's a nice yeah. Yeah. Yeah. Yeah. Beautiful. Alright. Yep. Okay. So you're telling for them to pick up the keys at your neighbor's house? If the if if somebody let me look. Let's just wait. Let's see when they booked the the the appointment time. And then once they let me know the appointment time, I'll get I'll give you a callback, and then we can work it out. But I think for for NBN, they just wanna knock on the door and somebody would be there. Yeah. I I I can't sorry. Yep. Yeah. Yeah. No. Definitely. 100%. You're welcome. Anything else? You don't want a holiday voucher for anywhere? Yeah. That's it. Alright. No. It's really nice talking to you. You have a wonderful day. Yes, sir. Yeah. Yeah. Yeah. Sure. Yeah. Yeah. I'll give you all that information once NBN updates. I'm still awaiting details. Those details could come anytime today or tomorrow or something like that. Once I got the details, I'll give you a call, and I'll give you all the information you need. You're most welcome. It should be no problem. It's only Internet. No no stress. Yeah. I think it's now the problem is now Internet is not a luxury anymore. It it's part of everyday life now, so that's why they're they're they're asking you to do this and to do that. Yeah. That's right. Exactly. Yeah. Uh-huh. Yeah. No no Wi Fi kids drive you crazy. Yeah. Alright. You have a lovely day and a lovely week. Okay. Thank you. 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I'm good. How are you? Okay. Yep.\n\nNot a problem. Just hang on a sec. Okay. Just let me open up the thing. And how are you today?\n\nYou sound like me. We need a holiday. Yeah? I said we need a holiday by the looks of it. Let's just check the address here.\n\nWhat's the address? Yep. N A N no. So it's N For Nelly, E For Eagle. Namkeen.\n\nK. Sorry. I A. Kialey. Ten Chemie Street, Kiowie, Victoria.\n\nYeah? Okay. Yeah. Now I'm not sorry about that. I'm just sometimes out of the funds, it's a really bit hard to Most of this is in purple services.\n\nOkay. Would that have a lot number on it by any chance? Lots. Okay. Got it.\n\nGot it. Got it. So this is NBN. Yeah? Yeah.\n\nYeah. Yeah. Not a problem. Have you been on our website? Okay.\n\nSo I'll just open up the website with MBN. MBN MBN MBN MBN MBNX. Okay. Do you know how many how many people will be using the Internet more or less? Mhmm.\n\nOkay. So we got two plans for that. We got well, it just depends on what they're gonna use the Internet for. So four people just on a basic plan for $69.95 is plenty. But if they're gonna start because they're gonna have more than two TVs and playing I don't know.\n\nThey're gonna play games on and stuff like that, then it becomes a little bit too too slow. So the next plan out, which would probably be the plan, is the 50 Mbps, which is seventy nine ninety five. That's all with DST included for installation and stuff like that. Provisioning is done free. We send out a router.\n\nThey just install it, and that's it. If they want if you want them to use Internet, yes. Otherwise, there'll be already a box already installed in there, but that's just the NBN box. It's not unless you activate a service, you can't have access to the Internet, if that makes any sense. Well, according to to the well, let me just check on my end.\n\nIt should have because it's coming up as connected. It looks like you're already connected. So it sounds like there's a box there. But let me just double check on my other platform. Where are we?\n\nYeah. I'll just see what the okay. So this is giving this. See, I'm on the NBN search. It says it looks like you already connected.\n\nThat that that that that and it's showing me you got fiber to the premises. Are you at the the apartment now? It's a house. Alright. Sorry.\n\nSo the box could be anywhere towards the front of the house, maybe the living room, but it's always you're gonna find it in in the lower part of the wall. And it white, light gray, something like that. Just depends. What do you mean call the companies and ask them? Yeah.\n\nBut they're they're probably they're probably thinking to connect the Internet. Right? To connect Internet, you need to put an order through. But let me just hang on a sec. Let me just check something.\n\n1019. Where are we? Street name. Nansquene Street Suburb, Kialla. Kialla, Victoria.\n\nAnd its postcode is 3631. It's showing me you've got an NTD box there. It's even giving me the serial number, D000065152260. And it's got 4UND one ports, d d one, d two, d three, d four, and it's fiber to the premises. An appointment with a technician is required.\n\nOkay. So appointment with a technician is required. So alright. So FTP is available. Service plus one.\n\nResult pass. Connection type greenfield. So it's brand new. CVC ID auto assigned. Okay.\n\nSo maybe the box is not installed yet. And to get it installed, you need to put an order through so we can make an appointment with a technician, then the technician will come out. So it looks like the conduit, everything's there. All they gotta just in in install is the optic box. Well, we can't we can't put the order through unless there is an Internet plan that goes with it.\n\nThat's how it works. Nobody and, yeah, will not come out and just put out a box or send out a field technicians unless we put an order through. And that doesn't matter who you ring, what you ring the same you're gonna get the same reply everywhere. Yeah. Yeah.\n\nIt's basic. I mean, you could you know, four or five people can use that. But as I said, it just it just depends. I mean, you can start at the basic plan, and then if it needs to be upgraded, we can upgrade it for you. That's free of charge.\n\nIt's not a problem. You don't you don't know when people are moving in there? Well, you need you need to talk do you know who the people are moving in, who they are? Yeah. Well, you just tell them, look.\n\nThere is an Internet plan. Trouble is that with NBN, it's, you know, it's it's not like a private embedder. It's all government owned, this NBN, so they've got very strict rules. That's the problem. So to get an installation right now, normally, they charge a $120 for install fees, but they're not charging anything at the moment, which which is surprising.\n\nSo we're we're we're good with that. There's no charges for the install. The only thing is that, yeah, there will be a charge for a service, $69.95 a month. I mean, it's not a lot of money, I mean, if you just bought a new house, but but yeah. That's true.\n\nYeah. Yeah. Yeah. You can't do the that's it. You can't do the installment unless we put an order through.\n\nAnd the only ones that could put the order through is through an ISP like like us or someone else, whatever. They put the order through, it goes through the NBN. They make an appointment, send out a technician. Technician comes out, installs the box. You get the router.\n\nYou sorry? It all depends on the workload, normally within two weeks. Okay. So we put the order through. You don't get charged until the box is installed, and then we send out a router for you guys to attach the router to the NBN box.\n\nAnd then you're you're you're running on that basic plan. So whoever moves in, are they paying rent? Well, obviously, they would be paying rent. You could either add that onto their rent bill. That's what a lot of real estate agents do or stuff like stuff like this.\n\nIn your case, a lot of people, they just add it onto the onto the rent, and it just comes off the rent. Or they can say, oh, look. We'll take out our own plan, or you can transfer the account to them if they want to. Yeah. Plan can always be updated anytime.\n\nThat's not a problem. Okay. One second. Where are we? Where?\n\nGot it. That's the main one. Okay. Just get rid of that one. Get rid of that.\n\nYeah. But then you got yourself a good deal there with fiber to the premises. I'll tell you what. That's that's the best technology you can get anywhere around the world. That's true.\n\nYeah. Now what I'm gonna do, I'm gonna put here, just to begin with, a BYO modem. BYO. So you don't get charged for any anything at the moment, just just for the service plan. And when they move in, so they might move in in a week, two weeks, three weeks, so we don't start billing you, then you you yeah.\n\nThen you just give us a call. Say, look. They're gonna be moving in at a certain date, then we'll send you out the modem, and we'll start charging from that date, if you know what I mean. Alright. So now my suggestion, it's up to you.\n\nIf you go on a known contract with NBN, they've got a $45 charge. If you go on a twelve month contract, there's no fees, and you get 15% off for the first three months. And if you go on a pretty yeah. Alright. So we'll just well, I'm just giving you the options, and you can you can tell me what you're.\n\nAlright. So we'll just go into noncontract? Okay. Cool. And you could always explain this to the tenants, or you can give them our number.\n\nThey can call us. Whatever. No stress there. 60. Alright.\n\nI'm not gonna charge you for the contract. Alright? I'll just leave it at zero. So we're getting no contract zero charge. That should keep you happy.\n\nAlright? Alright. What's that? What's going on? Alright.\n\nSo I need your first name. M a r I t sorry? Marit Marit. Yeah? Oh, sorry.\n\nM a m Oh, Umrick. Sorry. So that's AForAppleMFor Mary. And the last name? Cara.\n\nOkay. It's cool. So the address is Number 1019 Kialla. Is it a new area? Kialla.\n\nWhat about what area? 7 Creek. Okay. But is that is that in the near, like, Sunshine, that area? Or oh, wow.\n\nShepparton. That's a nice nice place for olive oil. Okay. An email address? Yep.\n\nMhmm. Infinelli? Yep. One nine seven eight. Yep.\n\nG mail dot com. So that's g for George no. G for jungle. No. G for jolly.\n\nG for Jean. I don't know. G. You know, I get myself between the g's and the j's, but it's not a j. Right?\n\nSo it's g I r n it's girn,forNelly,197@gmail.com. Yeah? And the best form of contact is that mobile number I have on screen. 990430. Hold on.\n\n2258. That's an easy one to remember. Okay. Form of ID, driver's license, minikiki card, passport. Well, I need a a formal ID.\n\nSo if you got a driver's license driver's license number, that as a that protects the account. So if anybody rings up, we wanna make sure that it's you, not just anybody else. So we always ask them their driver's license or ID number and their birthday, so we double check that. Yeah. Mhmm.\n\nYep. Eight zero seven six nine. And your date of birth, please? 1978. Okay.\n\nSo okay. Will that be processed with Mastercard or Visa? Yep. We just need your card number's name. Would that be yourself?\n\nSorry. Good. Good. Well, how how do you spell your first name again? Oh, Amrit Amrit.\n\nSorry. Yep. Amrit. Amrit. Yep.\n\nK a u and the card number? Five one six three. Yep. Two one two five. Yep.\n\nZero six eight seven 1584. I'll just read it back to you because this goes into a back end. We don't get to see the card number again, so I just wanna make sure it's correct. So the first four digits is 5163 then 2125 0687 1584. Expiry date.\n\nDamn. Getting already two eight went February. Oh, that's too fast. And at the back of the card, there's a three digit security code. 258.\n\nNow this is gonna go through a security check right now as we go through it. And it might you might receive a code that goes to your phone, which sends in 258. I just need the code, and that's it. Yeah. It'll come to your phone.\n\nYeah. I know. But yep. That's right. So I can just finish the process.\n\nOh my god. It's legitimate. Yeah. No. I I totally understand.\n\nBut, yeah, we as I said, we don't get to see the car. We don't get to see nothing. We process the order for you, and this is one of the security options that come through. And it's a one time password that they sent to your phone, not to our phone. If they send it to our phone, then it would be a scam.\n\nBut because they're sending it to your phone, it's coming directly from your bank, and it's part of the process. So we could just finish off this simple order. 31690. Okay. Sorry?\n\n3 one 0, 369. Sorry. Alright. This will finish the process. You can ask me anything you want, love.\n\nWhat so that is you have to No. Those conduit should be already there for the box, because they're not gonna send out a technician to do the full install from the road to your house. That's already done. So all the tech sorry? Well, for the NBN box That's a bit strange.\n\nSo you're saying that the hang on a sec. This is let me just check something here because I gotta fill in this information you're after, it's not gonna come through until you receive a call from NBN, you know, which can be a real bit of a pain. Hang on. Let me just finish this off for a second. 161964.\n\nIs that 1964. And I'm just gonna put your name through. So I'm giving them here now all your details. Now I'll give them your contact number, which is 04304222258. Right?\n\nThat's your number. Copy. I'll put that in here. Put in your reference as well. So let me just check everything.\n\n25. Code. Enter the no change. So that means it's already the conduit should be already there. It's just a matter of but I think, you know, the technician will know where it is.\n\nAnd if any other work is required, which I don't think so, because if it was, no one asked me to get a copy of your contract to verify the address and stuff like that. So if you got if there's a new building, alright, and there's been nothing in installed there, and it doesn't come up on their map, it's telling me they'll tell me then we need a copy of your contract and some sort of proof of address, and then I will send that out to him. And then that could take that takes a lot longer. But because the orders come through, alright, they're just requesting a time for a visit for a technician to come out, and that's telling me that I need to just come out and install the NTD boxes. It's called a network terminal device.\n\nSo it's the NTD box, which is the NBN box, and it's a optical box that has all four optical outlets. Normally, everything is goes through the optical port one. So by the time they come through, they'll get back to us, and they'll tell us a service record. Success record. That's right.\n\nNow waiting okay. So now that the order's gone through, I'm awaiting details. Once I get that detail come through, they'll tell me when it's more appropriate for the technician to come out for you because they have two time slots during the day from eight to twelve and from one till five. So it'll be a morning or afternoon. And now then what I mean, you let me know what's better for you, morning or afternoon, and I'll say, look.\n\nCustomer needs prefers morning. Okay. And how far is that from where you live, the house? But isn't there I'm not sure. I don't think so.\n\nI'm not sure. They could. I think they do. I'm I'm not a 100% sure because we don't get too many of these situations. Normally, when the the order goes through like that, it's normally telling us that the order's done, but because there was saying that technician is required, it means somebody has to go out there.\n\nThe morning. Yeah. Because they'll they'll need access they'll need access to the Yeah. With the thing is with the MEN, they'll go from eight till twelve, and they don't give you a specific time. That's the problem.\n\nYeah. They don't they don't make it easy unless you you I don't know. You could find somebody that you have say your yep. Why? You're where so I'm in Melbourne.\n\nAlright. You're in Shepparton. Yeah. And at Shepparton, it's a pretty friendly I mean, I know I have a lot of customers up there, but I can't say you know what I mean? And it's a it's a nice yeah.\n\nYeah. Yeah. Yeah. Beautiful. Alright.\n\nYep. Okay. So you're telling for them to pick up the keys at your neighbor's house? If the if if somebody let me look. Let's just wait.\n\nLet's see when they booked the the the appointment time. And then once they let me know the appointment time, I'll get I'll give you a callback, and then we can work it out. But I think for for NBN, they just wanna knock on the door and somebody would be there. Yeah. I I I can't sorry.\n\nYep. Yeah. Yeah. No. Definitely.\n\n100%. You're welcome. Anything else? You don't want a holiday voucher for anywhere? Yeah.\n\nThat's it. Alright. No. It's really nice talking to you. You have a wonderful day.\n\nYes, sir. Yeah. Yeah. Yeah. Sure.\n\nYeah. Yeah. I'll give you all that information once NBN updates. I'm still awaiting details. Those details could come anytime today or tomorrow or something like that.\n\nOnce I got the details, I'll give you a call, and I'll give you all the information you need. You're most welcome. It should be no problem. It's only Internet. No no stress.\n\nYeah. I think it's now the problem is now Internet is not a luxury anymore. It it's part of everyday life now, so that's why they're they're they're asking you to do this and to do that. Yeah. That's right.\n\nExactly. Yeah. Uh-huh. Yeah. No no Wi Fi kids drive you crazy.\n\nYeah. Alright. You have a lovely day and a lovely week. Okay. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Good morning, Eytan.","start":0.48,"end":1.62,"sentiment":"positive","sentiment_score":0.449927677710851},{"text":"I'm good.","start":5.68,"end":6.16,"sentiment":"positive","sentiment_score":0.5525742471218109},{"text":"How are you?","start":6.16,"end":6.8999996,"sentiment":"positive","sentiment_score":0.39361905058224994},{"text":"Okay.","start":15.615,"end":16.095,"sentiment":"neutral","sentiment_score":0.11033785343170166},{"text":"Yep.","start":16.095,"end":16.574999,"sentiment":"neutral","sentiment_score":0.1118750125169754}],"sentiment":"positive","sentiment_score":0.3858001545071602,"num_words":10,"start":0.48,"end":16.574999},{"sentences":[{"text":"Not a problem.","start":16.574999,"end":17.375,"sentiment":"neutral","sentiment_score":0.1985260397195816},{"text":"Just hang on a sec.","start":17.375,"end":18.675,"sentiment":"neutral","sentiment_score":0.09375848919153214},{"text":"Okay.","start":24.494999,"end":24.735,"sentiment":"neutral","sentiment_score":0.1577012538909912},{"text":"Just let me open up the thing.","start":24.735,"end":26.61,"sentiment":"neutral","sentiment_score":0.18827015800135477},{"text":"And how are you today?","start":29.25,"end":30.390001,"sentiment":"neutral","sentiment_score":0.27252368330955506}],"sentiment":"neutral","sentiment_score":0.18583720674117407,"num_words":21,"start":16.574999,"end":30.390001},{"sentences":[{"text":"You sound like me.","start":33.010002,"end":33.97,"sentiment":"neutral","sentiment_score":0.32164469361305237},{"text":"We need a holiday.","start":33.97,"end":34.77,"sentiment":"neutral","sentiment_score":0.04071744903922081},{"text":"Yeah?","start":34.77,"end":35.27,"sentiment":"neutral","sentiment_score":0.02144217304885387},{"text":"I said we need a holiday by the looks of it.","start":36.77,"end":39.11,"sentiment":"neutral","sentiment_score":-0.0012416592375798661},{"text":"Let's just check the address here.","start":42.914997,"end":45.235,"sentiment":"neutral","sentiment_score":-0.02465217188000679}],"sentiment":"neutral","sentiment_score":0.05035844079863567,"num_words":26,"start":33.010002,"end":45.235},{"sentences":[{"text":"What's the address?","start":45.235,"end":46.215,"sentiment":"neutral","sentiment_score":-0.004292953293770552},{"text":"Yep.","start":49.635,"end":50.135,"sentiment":"neutral","sentiment_score":0.012759309262037275},{"text":"N A N no.","start":53.87,"end":61.09,"sentiment":"neutral","sentiment_score":-0.003080018563196063},{"text":"So it's N For Nelly, E For Eagle.","start":61.87,"end":65.17,"sentiment":"neutral","sentiment_score":-0.0012698023638222367},{"text":"Namkeen.","start":75.454994,"end":75.954994,"sentiment":"neutral","sentiment_score":0.007808184716850519}],"sentiment":"neutral","sentiment_score":-0.0008699917097521178,"num_words":17,"start":45.235,"end":75.954994},{"sentences":[{"text":"K.","start":82.735,"end":83.235,"sentiment":"neutral","sentiment_score":-0.007689198479056358},{"text":"Sorry.","start":86.049995,"end":86.549995,"sentiment":"neutral","sentiment_score":-0.04335274547338486},{"text":"I A.","start":86.93,"end":87.75,"sentiment":"neutral","sentiment_score":-0.023063824512064457},{"text":"Kialey.","start":96.13,"end":96.63,"sentiment":"neutral","sentiment_score":0.005356013774871826},{"text":"Ten Chemie Street, Kiowie, Victoria.","start":98.295,"end":101.035,"sentiment":"neutral","sentiment_score":0.00830268245190382}],"sentiment":"neutral","sentiment_score":-0.00503001669421792,"num_words":10,"start":82.735,"end":101.035},{"sentences":[{"text":"Yeah?","start":101.095,"end":101.595,"sentiment":"neutral","sentiment_score":0.006472324952483177},{"text":"Okay.","start":103.895004,"end":104.215004,"sentiment":"neutral","sentiment_score":0.005940444767475128},{"text":"Yeah.","start":104.215004,"end":104.535,"sentiment":"neutral","sentiment_score":-0.0071878582239151},{"text":"Now I'm not sorry about that.","start":104.535,"end":106.055,"sentiment":"neutral","sentiment_score":-0.14284916408360004},{"text":"I'm just sometimes out of the funds, it's a really bit hard to Most of this is in purple services.","start":106.055,"end":113.86,"sentiment":"neutral","sentiment_score":-0.08457361618056894}],"sentiment":"neutral","sentiment_score":-0.08770146195230813,"num_words":29,"start":101.095,"end":113.86},{"sentences":[{"text":"Okay.","start":114.08,"end":114.58,"sentiment":"neutral","sentiment_score":0.007585966028273106},{"text":"Would that have a lot number on it by any chance?","start":116.479996,"end":119.36,"sentiment":"neutral","sentiment_score":0.011924397877671501},{"text":"Lots.","start":119.36,"end":119.86,"sentiment":"neutral","sentiment_score":-0.002978021278977394},{"text":"Okay.","start":120.799995,"end":121.2,"sentiment":"neutral","sentiment_score":0.0067295809276402},{"text":"Got it.","start":121.2,"end":121.6,"sentiment":"neutral","sentiment_score":0.032719857059419155}],"sentiment":"neutral","sentiment_score":0.012996601028135046,"num_words":16,"start":114.08,"end":121.6},{"sentences":[{"text":"Got it.","start":121.6,"end":122.0,"sentiment":"neutral","sentiment_score":0.042310524731874466},{"text":"Got it.","start":122.0,"end":122.24,"sentiment":"neutral","sentiment_score":0.043352071195840836},{"text":"So this is NBN.","start":122.24,"end":123.46,"sentiment":"neutral","sentiment_score":0.02300963830202818},{"text":"Yeah?","start":123.52,"end":124.02,"sentiment":"neutral","sentiment_score":0.0167976263910532},{"text":"Yeah.","start":125.195,"end":125.354996,"sentiment":"neutral","sentiment_score":0.03002768382430077}],"sentiment":"neutral","sentiment_score":0.031018905527889728,"num_words":10,"start":121.6,"end":125.354996},{"sentences":[{"text":"Yeah.","start":125.354996,"end":125.595,"sentiment":"neutral","sentiment_score":0.035604219883680344},{"text":"Yeah.","start":125.595,"end":125.835,"sentiment":"neutral","sentiment_score":0.04014088958501816},{"text":"Not a problem.","start":125.835,"end":126.814995,"sentiment":"neutral","sentiment_score":0.04369309234122435},{"text":"Have you been on our website?","start":127.755,"end":130.095,"sentiment":"neutral","sentiment_score":-0.003963449349006017},{"text":"Okay.","start":132.47499,"end":132.875,"sentiment":"neutral","sentiment_score":0.0123736634850502}],"sentiment":"neutral","sentiment_score":0.016284779490282137,"num_words":12,"start":125.354996,"end":132.875},{"sentences":[{"text":"So I'll just open up the website with MBN.","start":132.875,"end":135.855,"sentiment":"neutral","sentiment_score":0.02794732463856538},{"text":"MBN MBN MBN MBN MBNX.","start":141.85,"end":143.79001,"sentiment":"neutral","sentiment_score":0.012674462795257569},{"text":"Okay.","start":146.09001,"end":146.41,"sentiment":"neutral","sentiment_score":0.015644628554582596},{"text":"Do you know how many how many people will be using the Internet more or less?","start":146.41,"end":149.55,"sentiment":"neutral","sentiment_score":-0.011689018341712654},{"text":"Mhmm.","start":152.055,"end":152.555,"sentiment":"neutral","sentiment_score":-0.01852291449904442}],"sentiment":"neutral","sentiment_score":0.00390611425973475,"num_words":32,"start":132.875,"end":152.555},{"sentences":[{"text":"Okay.","start":163.09499,"end":163.575,"sentiment":"neutral","sentiment_score":0.04225791245698929},{"text":"So we got two plans for that.","start":163.575,"end":165.28,"sentiment":"neutral","sentiment_score":0.09974043230925288},{"text":"We got well, it just depends on what they're gonna use the Internet for.","start":165.28,"end":168.66,"sentiment":"neutral","sentiment_score":0.12603855345930373},{"text":"So four people just on a basic plan for $69.95 is plenty.","start":168.96,"end":173.06,"sentiment":"neutral","sentiment_score":0.22577966625491777},{"text":"But if they're gonna start because they're gonna have more than two TVs and playing I don't know.","start":173.2,"end":179.425,"sentiment":"neutral","sentiment_score":-0.25318307967649567}],"sentiment":"neutral","sentiment_score":0.012635408614117365,"num_words":52,"start":163.09499,"end":179.425},{"sentences":[{"text":"They're gonna play games on and stuff like that, then it becomes a little bit too too slow.","start":179.425,"end":186.565,"sentiment":"negative","sentiment_score":-0.3889905661344528},{"text":"So the next plan out, which would probably be the plan, is the 50 Mbps, which is seventy nine ninety five.","start":187.025,"end":194.77,"sentiment":"neutral","sentiment_score":0.0841949014436631},{"text":"That's all with DST included for installation and stuff like that.","start":194.77,"end":198.23,"sentiment":"neutral","sentiment_score":0.1846857504411177},{"text":"Provisioning is done free.","start":198.45,"end":199.81,"sentiment":"neutral","sentiment_score":0.20130536705255508},{"text":"We send out a router.","start":199.81,"end":200.85,"sentiment":"neutral","sentiment_score":0.16509714722633362}],"sentiment":"neutral","sentiment_score":-0.026635369506932922,"num_words":59,"start":179.425,"end":200.85},{"sentences":[{"text":"They just install it, and that's it.","start":200.85,"end":202.71,"sentiment":"neutral","sentiment_score":0.11635769371475492},{"text":"If they want if you want them to use Internet, yes.","start":220.17,"end":223.55,"sentiment":"neutral","sentiment_score":0.0605039389973337},{"text":"Otherwise, there'll be already a box already installed in there, but that's just the NBN box.","start":224.73,"end":229.85,"sentiment":"neutral","sentiment_score":-0.07890205434523523},{"text":"It's not unless you activate a service, you can't have access to the Internet, if that makes any sense.","start":229.85,"end":236.52501,"sentiment":"neutral","sentiment_score":-0.11210653479946286},{"text":"Well, according to to the well, let me just check on my end.","start":240.74501,"end":245.24,"sentiment":"neutral","sentiment_score":0.016658455634919498}],"sentiment":"neutral","sentiment_score":-0.025694695795237116,"num_words":66,"start":200.85,"end":245.24},{"sentences":[{"text":"It should have because it's coming up as connected.","start":245.24,"end":248.62001,"sentiment":"neutral","sentiment_score":0.06322414469387796},{"text":"It looks like you're already connected.","start":249.08,"end":250.6,"sentiment":"neutral","sentiment_score":0.049344468861818314},{"text":"So it sounds like there's a box there.","start":250.6,"end":252.62001,"sentiment":"neutral","sentiment_score":-0.04241286963224411},{"text":"But let me just double check on my other platform.","start":252.92,"end":255.66,"sentiment":"neutral","sentiment_score":-0.06205366924405098},{"text":"Where are we?","start":255.96,"end":256.68,"sentiment":"neutral","sentiment_score":-0.03386619624992212}],"sentiment":"neutral","sentiment_score":-0.005454281189789374,"num_words":36,"start":245.24,"end":256.68},{"sentences":[{"text":"Yeah.","start":256.68,"end":257.18,"sentiment":"neutral","sentiment_score":0.010264670476317406},{"text":"I'll just see what the okay.","start":261.255,"end":264.695,"sentiment":"neutral","sentiment_score":0.018231843704901014},{"text":"So this is giving this.","start":264.695,"end":266.315,"sentiment":"neutral","sentiment_score":0.0168299600481987},{"text":"See, I'm on the NBN search.","start":267.815,"end":269.095,"sentiment":"neutral","sentiment_score":-0.002352307550609112},{"text":"It says it looks like you already connected.","start":269.095,"end":270.795,"sentiment":"neutral","sentiment_score":0.0005077729001641273}],"sentiment":"neutral","sentiment_score":0.0074520719555528974,"num_words":26,"start":256.68,"end":270.795},{"sentences":[{"text":"That that that that that and it's showing me you got fiber to the premises.","start":271.015,"end":274.78998,"sentiment":"neutral","sentiment_score":-0.016330755005280178},{"text":"Are you at the the apartment now?","start":281.65,"end":283.34998,"sentiment":"neutral","sentiment_score":-0.07739255204796791},{"text":"It's a house.","start":287.01498,"end":287.655,"sentiment":"neutral","sentiment_score":0.010051253096510967},{"text":"Alright.","start":287.655,"end":288.055,"sentiment":"neutral","sentiment_score":0.03887534886598587},{"text":"Sorry.","start":288.055,"end":288.555,"sentiment":"neutral","sentiment_score":-0.11674411594867706}],"sentiment":"neutral","sentiment_score":-0.03090459989659764,"num_words":27,"start":271.015,"end":288.555},{"sentences":[{"text":"So the box could be anywhere towards the front of the house, maybe the living room, but it's always you're gonna find it in in the lower part of the wall.","start":289.095,"end":299.915,"sentiment":"neutral","sentiment_score":-0.05592122710039539},{"text":"And it white, light gray, something like that.","start":306.52,"end":308.84,"sentiment":"neutral","sentiment_score":-0.10412692883983254},{"text":"Just depends.","start":308.84,"end":309.5,"sentiment":"neutral","sentiment_score":-0.09483958780765533},{"text":"What do you mean call the companies and ask them?","start":333.37,"end":336.03,"sentiment":"neutral","sentiment_score":-0.07500162310898303},{"text":"Yeah.","start":336.57,"end":336.81,"sentiment":"neutral","sentiment_score":-0.017143957316875458}],"sentiment":"neutral","sentiment_score":-0.0677579391317872,"num_words":52,"start":289.095,"end":336.81},{"sentences":[{"text":"But they're they're probably they're probably thinking to connect the Internet.","start":336.81,"end":341.23,"sentiment":"neutral","sentiment_score":-0.05386206609281627},{"text":"Right?","start":341.29,"end":341.655,"sentiment":"neutral","sentiment_score":-0.018673956394195557},{"text":"To connect Internet, you need to put an order through.","start":343.815,"end":346.715,"sentiment":"neutral","sentiment_score":-0.020356777310371398},{"text":"But let me just hang on a sec.","start":346.775,"end":348.135,"sentiment":"neutral","sentiment_score":-0.031155262608081102},{"text":"Let me just check something.","start":348.135,"end":349.495,"sentiment":"neutral","sentiment_score":-0.009160342440009118}],"sentiment":"neutral","sentiment_score":-0.031707664845245224,"num_words":35,"start":336.81,"end":349.495},{"sentences":[{"text":"1019.","start":349.495,"end":351.435,"sentiment":"neutral","sentiment_score":-0.004343661479651928},{"text":"Where are we?","start":351.655,"end":352.635,"sentiment":"neutral","sentiment_score":-0.0034275247404972706},{"text":"Street name.","start":352.935,"end":353.835,"sentiment":"neutral","sentiment_score":0.006212309468537569},{"text":"Nansquene Street Suburb, Kialla.","start":361.39,"end":368.37003,"sentiment":"neutral","sentiment_score":0.017389068845659494},{"text":"Kialla, Victoria.","start":372.71503,"end":373.855,"sentiment":"neutral","sentiment_score":0.019258172251284122}],"sentiment":"neutral","sentiment_score":0.008822583593428135,"num_words":12,"start":349.495,"end":373.855},{"sentences":[{"text":"And its postcode is 3631.","start":375.595,"end":379.935,"sentiment":"neutral","sentiment_score":0.009677141904830933},{"text":"It's showing me you've got an NTD box there.","start":388.82,"end":391.8,"sentiment":"neutral","sentiment_score":0.012998840875095792},{"text":"It's even giving me the serial number, D000065152260.","start":392.58,"end":398.91998,"sentiment":"neutral","sentiment_score":0.009683421580120921},{"text":"And it's got 4UND one ports, d d one, d two, d three, d four, and it's fiber to the premises.","start":401.165,"end":409.345,"sentiment":"neutral","sentiment_score":-0.0001708689544882094},{"text":"An appointment with a technician is required.","start":410.76498,"end":413.425,"sentiment":"neutral","sentiment_score":-0.031090686363833293}],"sentiment":"neutral","sentiment_score":0.0004323919489979744,"num_words":50,"start":375.595,"end":413.425},{"sentences":[{"text":"Okay.","start":414.63,"end":415.11,"sentiment":"neutral","sentiment_score":0.015347100794315338},{"text":"So appointment with a technician is required.","start":415.11,"end":419.05,"sentiment":"neutral","sentiment_score":0.005942750456077712},{"text":"So alright.","start":419.27,"end":420.25,"sentiment":"neutral","sentiment_score":0.06373045779764652},{"text":"So FTP is available.","start":420.31,"end":423.05,"sentiment":"neutral","sentiment_score":0.06290348246693611},{"text":"Service plus one.","start":423.35,"end":424.47,"sentiment":"neutral","sentiment_score":0.03678877465426922}],"sentiment":"neutral","sentiment_score":0.032140442553688496,"num_words":17,"start":414.63,"end":424.47},{"sentences":[{"text":"Result pass.","start":424.47,"end":425.35,"sentiment":"neutral","sentiment_score":0.04274498298764229},{"text":"Connection type greenfield.","start":425.35,"end":426.65,"sentiment":"neutral","sentiment_score":0.02700508510073026},{"text":"So it's brand new.","start":426.78998,"end":428.00998,"sentiment":"neutral","sentiment_score":0.03877483820542693},{"text":"CVC ID auto assigned.","start":430.715,"end":433.135,"sentiment":"neutral","sentiment_score":0.02793258335441351},{"text":"Okay.","start":435.275,"end":435.675,"sentiment":"neutral","sentiment_score":-0.01813262701034546}],"sentiment":"neutral","sentiment_score":0.02965730575046369,"num_words":14,"start":424.47,"end":435.675},{"sentences":[{"text":"So maybe the box is not installed yet.","start":435.675,"end":438.57498,"sentiment":"neutral","sentiment_score":-0.14627679996192455},{"text":"And to get it installed, you need to put an order through so we can make an appointment with a technician, then the technician will come out.","start":439.115,"end":446.98,"sentiment":"neutral","sentiment_score":-0.07134100615426346},{"text":"So it looks like the conduit, everything's there.","start":446.98,"end":449.4,"sentiment":"neutral","sentiment_score":-0.08596652606502175},{"text":"All they gotta just in in install is the optic box.","start":449.7,"end":453.08,"sentiment":"neutral","sentiment_score":-0.082774260843342},{"text":"Well, we can't we can't put the order through unless there is an Internet plan that goes with it.","start":456.375,"end":465.35498,"sentiment":"neutral","sentiment_score":-0.19763426835599698}],"sentiment":"neutral","sentiment_score":-0.11574961290988203,"num_words":73,"start":435.675,"end":465.35498},{"sentences":[{"text":"That's how it works.","start":465.97498,"end":467.01498,"sentiment":"neutral","sentiment_score":-0.10718740150332451},{"text":"Nobody and, yeah, will not come out and just put out a box or send out a field technicians unless we put an order through.","start":467.01498,"end":474.83,"sentiment":"neutral","sentiment_score":-0.27013481974601744},{"text":"And that doesn't matter who you ring, what you ring the same you're gonna get the same reply everywhere.","start":475.93,"end":480.11,"sentiment":"neutral","sentiment_score":0.012609663125323621},{"text":"Yeah.","start":487.655,"end":487.815,"sentiment":"neutral","sentiment_score":0.09868830442428587},{"text":"Yeah.","start":487.815,"end":488.13498,"sentiment":"neutral","sentiment_score":0.12666359543800354}],"sentiment":"neutral","sentiment_score":-0.13434369200840593,"num_words":50,"start":465.97498,"end":488.13498},{"sentences":[{"text":"It's basic.","start":488.13498,"end":488.85498,"sentiment":"neutral","sentiment_score":0.14082969725131989},{"text":"I mean, you could you know, four or five people can use that.","start":488.85498,"end":492.29498,"sentiment":"neutral","sentiment_score":0.12801371400172895},{"text":"But as I said, it just it just depends.","start":492.29498,"end":494.63498,"sentiment":"neutral","sentiment_score":0.08372296310133404},{"text":"I mean, you can start at the basic plan, and then if it needs to be upgraded, we can upgrade it for you.","start":494.85498,"end":501.95,"sentiment":"neutral","sentiment_score":0.12423878778582034},{"text":"That's free of charge.","start":501.95,"end":502.83002,"sentiment":"neutral","sentiment_score":0.19296802207827568}],"sentiment":"neutral","sentiment_score":0.12409232454557045,"num_words":51,"start":488.13498,"end":502.83002},{"sentences":[{"text":"It's not a problem.","start":502.83002,"end":503.89,"sentiment":"neutral","sentiment_score":0.21230722591280937},{"text":"You don't you don't know when people are moving in there?","start":504.83002,"end":507.49002,"sentiment":"neutral","sentiment_score":-0.023438446393067188},{"text":"Well, you need you need to talk do you know who the people are moving in, who they are?","start":522.96,"end":527.14,"sentiment":"neutral","sentiment_score":-0.042677934036443106},{"text":"Yeah.","start":530.32,"end":530.82,"sentiment":"neutral","sentiment_score":-0.016728708520531654},{"text":"Well, you just tell them, look.","start":534.595,"end":536.295,"sentiment":"neutral","sentiment_score":-0.008317502681165934}],"sentiment":"neutral","sentiment_score":-0.0069782555603036065,"num_words":41,"start":502.83002,"end":536.295},{"sentences":[{"text":"There is an Internet plan.","start":536.435,"end":537.955,"sentiment":"neutral","sentiment_score":-0.0033870745450258256},{"text":"Trouble is that with NBN, it's, you know, it's it's not like a private embedder.","start":537.955,"end":544.995,"sentiment":"neutral","sentiment_score":-0.174068883061409},{"text":"It's all government owned, this NBN, so they've got very strict rules.","start":544.995,"end":548.935,"sentiment":"neutral","sentiment_score":-0.24241404607892036},{"text":"That's the problem.","start":550.45,"end":551.33,"sentiment":"neutral","sentiment_score":-0.231051375468572},{"text":"So to get an installation right now, normally, they charge a $120 for install fees, but they're not charging anything at the moment, which which is surprising.","start":551.33,"end":562.79004,"sentiment":"neutral","sentiment_score":-0.10604202747344971}],"sentiment":"neutral","sentiment_score":-0.1466649361255188,"num_words":62,"start":536.435,"end":562.79004},{"sentences":[{"text":"So we're we're we're good with that.","start":563.985,"end":566.785,"sentiment":"positive","sentiment_score":0.38131662777491976},{"text":"There's no charges for the install.","start":566.785,"end":568.725,"sentiment":"neutral","sentiment_score":0.2869909107685089},{"text":"The only thing is that, yeah, there will be a charge for a service, $69.95 a month.","start":569.025,"end":573.90497,"sentiment":"neutral","sentiment_score":0.02444856476915233},{"text":"I mean, it's not a lot of money, I mean, if you just bought a new house, but but yeah.","start":573.90497,"end":583.88995,"sentiment":"neutral","sentiment_score":-0.19210215974599124},{"text":"That's true.","start":583.88995,"end":584.52997,"sentiment":"neutral","sentiment_score":0.14323972165584564}],"sentiment":"neutral","sentiment_score":0.024061994394287467,"num_words":52,"start":563.985,"end":584.52997},{"sentences":[{"text":"Yeah.","start":584.52997,"end":584.69,"sentiment":"neutral","sentiment_score":0.09278671443462372},{"text":"Yeah.","start":584.69,"end":584.85,"sentiment":"neutral","sentiment_score":0.06215850263834},{"text":"Yeah.","start":584.85,"end":585.35,"sentiment":"neutral","sentiment_score":0.04340475797653198},{"text":"You can't do the that's it.","start":591.14496,"end":593.14496,"sentiment":"neutral","sentiment_score":-0.1753531148036321},{"text":"You can't do the installment unless we put an order through.","start":593.14496,"end":595.725,"sentiment":"neutral","sentiment_score":-0.12762788276780734}],"sentiment":"neutral","sentiment_score":-0.1128837712109089,"num_words":20,"start":584.52997,"end":595.725},{"sentences":[{"text":"And the only ones that could put the order through is through an ISP like like us or someone else, whatever.","start":595.785,"end":603.24,"sentiment":"neutral","sentiment_score":-0.032140986106935},{"text":"They put the order through, it goes through the NBN.","start":603.32,"end":605.42,"sentiment":"neutral","sentiment_score":0.02552108238451183},{"text":"They make an appointment, send out a technician.","start":605.88,"end":608.14,"sentiment":"neutral","sentiment_score":0.006295943865552545},{"text":"Technician comes out, installs the box.","start":608.2,"end":610.54,"sentiment":"neutral","sentiment_score":-0.0011628956223527591},{"text":"You get the router.","start":611.24,"end":612.2,"sentiment":"neutral","sentiment_score":-0.01048826240003109}],"sentiment":"neutral","sentiment_score":-0.008536995036945659,"num_words":49,"start":595.785,"end":612.2},{"sentences":[{"text":"You sorry?","start":612.2,"end":613.33997,"sentiment":"neutral","sentiment_score":-0.030293556861579418},{"text":"It all depends on the workload, normally within two weeks.","start":617.055,"end":621.31494,"sentiment":"neutral","sentiment_score":-0.07178935781121254},{"text":"Okay.","start":632.25,"end":632.65,"sentiment":"neutral","sentiment_score":0.06156248599290848},{"text":"So we put the order through.","start":632.65,"end":634.27,"sentiment":"neutral","sentiment_score":0.08002700905005138},{"text":"You don't get charged until the box is installed, and then we send out a router for you guys to attach the router to the NBN box.","start":635.05005,"end":647.385,"sentiment":"neutral","sentiment_score":0.10436617238102136}],"sentiment":"neutral","sentiment_score":0.056111532668380634,"num_words":46,"start":612.2,"end":647.385},{"sentences":[{"text":"And then you're you're you're running on that basic plan.","start":647.945,"end":651.325,"sentiment":"neutral","sentiment_score":0.022873725555837155},{"text":"So whoever moves in, are they paying rent?","start":652.185,"end":655.005,"sentiment":"neutral","sentiment_score":-0.019543454982340336},{"text":"Well, obviously, they would be paying rent.","start":655.305,"end":657.245,"sentiment":"neutral","sentiment_score":-0.030105672909745147},{"text":"You could either add that onto their rent bill.","start":657.305,"end":660.205,"sentiment":"neutral","sentiment_score":-0.041738902115159564},{"text":"That's what a lot of real estate agents do or stuff like stuff like this.","start":661.35,"end":665.61,"sentiment":"neutral","sentiment_score":-0.033084677159786226}],"sentiment":"neutral","sentiment_score":-0.02061776267554687,"num_words":49,"start":647.945,"end":665.61},{"sentences":[{"text":"In your case, a lot of people, they just add it onto the onto the rent, and it just comes off the rent.","start":665.75,"end":672.55,"sentiment":"neutral","sentiment_score":-0.01911582473827445},{"text":"Or they can say, oh, look.","start":672.55,"end":673.99,"sentiment":"neutral","sentiment_score":-0.005969369783997536},{"text":"We'll take out our own plan, or you can transfer the account to them if they want to.","start":673.99,"end":679.795,"sentiment":"neutral","sentiment_score":0.046736432446373835},{"text":"Yeah.","start":683.77496,"end":684.095,"sentiment":"neutral","sentiment_score":0.2586978077888489},{"text":"Plan can always be updated anytime.","start":684.095,"end":686.175,"sentiment":"neutral","sentiment_score":0.30035293102264404}],"sentiment":"neutral","sentiment_score":0.044936870190280455,"num_words":54,"start":665.75,"end":686.175},{"sentences":[{"text":"That's not a problem.","start":686.175,"end":687.235,"sentiment":"positive","sentiment_score":0.37497831135988235},{"text":"Okay.","start":693.38,"end":693.77997,"sentiment":"neutral","sentiment_score":0.027595283463597298},{"text":"One second.","start":693.77997,"end":694.6,"sentiment":"neutral","sentiment_score":-0.0051189386285841465},{"text":"Where are we?","start":704.425,"end":704.985,"sentiment":"neutral","sentiment_score":-0.054935729751984276},{"text":"Where?","start":704.985,"end":705.485,"sentiment":"neutral","sentiment_score":-0.0756283700466156}],"sentiment":"neutral","sentiment_score":0.11607591748576272,"num_words":11,"start":686.175,"end":705.485},{"sentences":[{"text":"Got it.","start":705.785,"end":706.345,"sentiment":"neutral","sentiment_score":-0.0828133225440979},{"text":"That's the main one.","start":706.345,"end":707.64496,"sentiment":"neutral","sentiment_score":-0.17751028388738632},{"text":"Okay.","start":709.785,"end":710.285,"sentiment":"neutral","sentiment_score":-0.20049819350242615},{"text":"Just get rid of that one.","start":713.46497,"end":714.665,"sentiment":"negative","sentiment_score":-0.36015836397806805},{"text":"Get rid of that.","start":714.665,"end":715.64496,"sentiment":"neutral","sentiment_score":-0.3180767297744751}],"sentiment":"neutral","sentiment_score":-0.2652601810062633,"num_words":17,"start":705.785,"end":715.64496},{"sentences":[{"text":"Yeah.","start":716.36,"end":716.51996,"sentiment":"neutral","sentiment_score":0.06525777280330658},{"text":"But then you got yourself a good deal there with fiber to the premises.","start":716.51996,"end":721.01996,"sentiment":"positive","sentiment_score":0.4005428371684892},{"text":"I'll tell you what.","start":721.16,"end":722.14,"sentiment":"positive","sentiment_score":0.4403826370835304},{"text":"That's that's the best technology you can get anywhere around the world.","start":722.83997,"end":726.22,"sentiment":"positive","sentiment_score":0.5403929799795151},{"text":"That's true.","start":729.345,"end":733.425,"sentiment":"neutral","sentiment_score":0.15187706053256989}],"sentiment":"positive","sentiment_score":0.43099569461562415,"num_words":33,"start":716.36,"end":733.425},{"sentences":[{"text":"Yeah.","start":733.425,"end":733.925,"sentiment":"neutral","sentiment_score":0.16366106271743774},{"text":"Now what I'm gonna do, I'm gonna put here, just to begin with, a BYO modem.","start":734.225,"end":739.445,"sentiment":"neutral","sentiment_score":0.18561972677707672},{"text":"BYO.","start":742.96,"end":743.2,"sentiment":"neutral","sentiment_score":0.1840191185474396},{"text":"So you don't get charged for any anything at the moment, just just for the service plan.","start":743.2,"end":748.1,"sentiment":"neutral","sentiment_score":0.1575024509254624},{"text":"And when they move in, so they might move in in a week, two weeks, three weeks, so we don't start billing you, then you you yeah.","start":748.8,"end":757.105,"sentiment":"neutral","sentiment_score":0.053401190511606356}],"sentiment":"neutral","sentiment_score":0.1199511228910377,"num_words":62,"start":733.425,"end":757.105},{"sentences":[{"text":"Then you just give us a call.","start":757.105,"end":758.305,"sentiment":"neutral","sentiment_score":0.06368724682501384},{"text":"Say, look.","start":758.305,"end":758.625,"sentiment":"neutral","sentiment_score":0.044844014570117},{"text":"They're gonna be moving in at a certain date, then we'll send you out the modem, and we'll start charging from that date, if you know what I mean.","start":758.625,"end":766.40497,"sentiment":"neutral","sentiment_score":0.07626056850984178},{"text":"Alright.","start":767.76,"end":768.24005,"sentiment":"neutral","sentiment_score":0.1296449899673462},{"text":"So now my suggestion, it's up to you.","start":768.24005,"end":774.10004,"sentiment":"neutral","sentiment_score":0.11853486113250256}],"sentiment":"neutral","sentiment_score":0.08138253452613,"num_words":47,"start":757.105,"end":774.10004},{"sentences":[{"text":"If you go on a known contract with NBN, they've got a $45 charge.","start":774.96,"end":781.46,"sentiment":"neutral","sentiment_score":0.10284159944525786},{"text":"If you go on a twelve month contract, there's no fees, and you get 15% off for the first three months.","start":782.415,"end":789.15497,"sentiment":"neutral","sentiment_score":0.2121256316701571},{"text":"And if you go on a pretty yeah.","start":791.21497,"end":802.58,"sentiment":"neutral","sentiment_score":0.0008017246145755053},{"text":"Alright.","start":804.72003,"end":805.12,"sentiment":"neutral","sentiment_score":0.03790895268321037},{"text":"So we'll just well, I'm just giving you the options, and you can you can tell me what you're.","start":805.12,"end":809.205,"sentiment":"neutral","sentiment_score":0.043118702541840706}],"sentiment":"neutral","sentiment_score":0.10726982151113805,"num_words":63,"start":774.96,"end":809.205},{"sentences":[{"text":"Alright.","start":809.28503,"end":809.60504,"sentiment":"neutral","sentiment_score":-0.004083914216607809},{"text":"So we'll just go into noncontract?","start":809.60504,"end":810.98505,"sentiment":"neutral","sentiment_score":-0.01511886048441132},{"text":"Okay.","start":812.805,"end":813.28503,"sentiment":"neutral","sentiment_score":0.17389598488807678},{"text":"Cool.","start":813.28503,"end":813.78503,"sentiment":"neutral","sentiment_score":0.2697840929031372},{"text":"And you could always explain this to the tenants, or you can give them our number.","start":814.805,"end":820.005,"sentiment":"neutral","sentiment_score":0.15602225717157125}],"sentiment":"neutral","sentiment_score":0.11380956461653113,"num_words":25,"start":809.28503,"end":820.005},{"sentences":[{"text":"They can call us.","start":820.005,"end":820.885,"sentiment":"neutral","sentiment_score":0.11422950215637684},{"text":"Whatever.","start":820.885,"end":821.385,"sentiment":"neutral","sentiment_score":0.13001783192157745},{"text":"No stress there.","start":823.06,"end":824.58,"sentiment":"neutral","sentiment_score":0.12992303570111594},{"text":"60.","start":824.58,"end":825.08,"sentiment":"neutral","sentiment_score":0.07907884567975998},{"text":"Alright.","start":836.465,"end":836.705,"sentiment":"neutral","sentiment_score":0.04307340085506439}],"sentiment":"neutral","sentiment_score":0.10988571941852569,"num_words":10,"start":820.005,"end":836.705},{"sentences":[{"text":"I'm not gonna charge you for the 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wow.","start":990.51,"end":994.21,"sentiment":"neutral","sentiment_score":0.02940014749765396}],"sentiment":"neutral","sentiment_score":-0.006699533900246024,"num_words":22,"start":975.19495,"end":994.21},{"sentences":[{"text":"Shepparton.","start":994.51,"end":995.01,"sentiment":"neutral","sentiment_score":0.04847769811749458},{"text":"That's a nice nice place for olive oil.","start":995.665,"end":998.405,"sentiment":"neutral","sentiment_score":0.30668277852237225},{"text":"Okay.","start":998.78503,"end":999.28503,"sentiment":"neutral","sentiment_score":0.028743866831064224},{"text":"An email 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n it's girn,forNelly,197@gmail.com.","start":1034.58,"end":1041.5399,"sentiment":"neutral","sentiment_score":0.008148765809892211},{"text":"Yeah?","start":1041.5399,"end":1042.0399,"sentiment":"neutral","sentiment_score":0.03190608322620392},{"text":"And the best form of contact is that mobile number I have on screen.","start":1043.62,"end":1046.9,"sentiment":"neutral","sentiment_score":0.17158173131091253},{"text":"990430.","start":1046.9,"end":1049.24,"sentiment":"neutral","sentiment_score":0.07787096500396729},{"text":"Hold on.","start":1051.895,"end":1052.555,"sentiment":"neutral","sentiment_score":0.0817095898091793}],"sentiment":"neutral","sentiment_score":0.10540502279540166,"num_words":26,"start":1034.58,"end":1052.555},{"sentences":[{"text":"2258.","start":1052.855,"end":1055.015,"sentiment":"neutral","sentiment_score":0.16345474123954773},{"text":"That's an easy one to 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of the process.","start":1314.49,"end":1320.41,"sentiment":"neutral","sentiment_score":-0.1947226319462061},{"text":"So we could just finish off this simple order.","start":1320.41,"end":1324.99,"sentiment":"neutral","sentiment_score":0.0028731326262156167},{"text":"31690.","start":1330.625,"end":1333.285,"sentiment":"neutral","sentiment_score":0.006436462979763746},{"text":"Okay.","start":1333.5851,"end":1334.0851,"sentiment":"neutral","sentiment_score":0.004206999205052853},{"text":"Sorry?","start":1335.105,"end":1335.605,"sentiment":"neutral","sentiment_score":-0.007949010469019413}],"sentiment":"neutral","sentiment_score":-0.120809374799137,"num_words":32,"start":1314.49,"end":1335.605},{"sentences":[{"text":"3 one 0, 369.","start":1338.2899,"end":1344.85,"sentiment":"neutral","sentiment_score":-0.008838016889058053},{"text":"Sorry.","start":1344.85,"end":1345.35,"sentiment":"neutral","sentiment_score":0.003398243337869644},{"text":"Alright.","start":1350.37,"end":1350.87,"sentiment":"neutral","sentiment_score":0.11845402419567108},{"text":"This will finish the process.","start":1351.01,"end":1353.9851,"sentiment":"neutral","sentiment_score":0.20534376800060272},{"text":"You can ask me anything you want, love.","start":1358.045,"end":1359.9851,"sentiment":"neutral","sentiment_score":0.12397654075175524}],"sentiment":"neutral","sentiment_score":0.11079112452601916,"num_words":19,"start":1338.2899,"end":1359.9851},{"sentences":[{"text":"What so that is you have to No.","start":1384.345,"end":1401.98,"sentiment":"neutral","sentiment_score":-0.07989989779889584},{"text":"Those conduit should be already there for the box, because they're not gonna send out a technician to do the full install from the road to your house.","start":1402.0399,"end":1412.905,"sentiment":"neutral","sentiment_score":-0.19086945269789016},{"text":"That's already done.","start":1414.245,"end":1415.4651,"sentiment":"neutral","sentiment_score":0.045296598225831985},{"text":"So all the tech sorry?","start":1416.7251,"end":1419.2251,"sentiment":"neutral","sentiment_score":-0.30470333695411683},{"text":"Well, for the NBN box That's a bit strange.","start":1428.8899,"end":1438.985,"sentiment":"negative","sentiment_score":-0.42417115304205155}],"sentiment":"neutral","sentiment_score":-0.2111077570830876,"num_words":53,"start":1384.345,"end":1438.985},{"sentences":[{"text":"So you're saying that the hang on a sec.","start":1438.985,"end":1443.225,"sentiment":"negative","sentiment_score":-0.39492252469062805},{"text":"This is let me just check something here because I gotta fill in this information you're after, it's not gonna come through until you receive a call from NBN, you know, which can be a real bit of a pain.","start":1443.225,"end":1460.3099,"sentiment":"negative","sentiment_score":-0.451940904930234},{"text":"Hang on.","start":1461.33,"end":1461.73,"sentiment":"neutral","sentiment_score":-0.2429455816745758},{"text":"Let me just finish this off for a second.","start":1461.73,"end":1464.1499,"sentiment":"neutral","sentiment_score":-0.062096326508455806},{"text":"161964.","start":1466.635,"end":1469.115,"sentiment":"neutral","sentiment_score":-0.009109430015087128}],"sentiment":"negative","sentiment_score":-0.3718984664158254,"num_words":61,"start":1438.985,"end":1469.115},{"sentences":[{"text":"Is that 1964.","start":1469.115,"end":1471.535,"sentiment":"neutral","sentiment_score":-0.017210017268856365},{"text":"And I'm just gonna put your name through.","start":1493.33,"end":1495.11,"sentiment":"neutral","sentiment_score":-0.009265994653105736},{"text":"So I'm giving them here now all your details.","start":1495.745,"end":1504.785,"sentiment":"neutral","sentiment_score":0.004585152491927147},{"text":"Now I'll give them your contact number, which is 04304222258.","start":1504.785,"end":1511.89,"sentiment":"neutral","sentiment_score":-0.013817953877151012},{"text":"Right?","start":1511.89,"end":1512.39,"sentiment":"neutral","sentiment_score":0.003478681668639183}],"sentiment":"neutral","sentiment_score":-0.007070725603449729,"num_words":31,"start":1469.115,"end":1512.39},{"sentences":[{"text":"That's your number.","start":1514.4501,"end":1515.51,"sentiment":"neutral","sentiment_score":-0.006999761487046878},{"text":"Copy.","start":1515.65,"end":1516.15,"sentiment":"neutral","sentiment_score":0.018460024148225784},{"text":"I'll put that in here.","start":1517.09,"end":1518.87,"sentiment":"neutral","sentiment_score":0.03649765327572822},{"text":"Put in your reference as well.","start":1524.915,"end":1526.9349,"sentiment":"neutral","sentiment_score":0.04059736803174019},{"text":"So let me just check everything.","start":1532.835,"end":1534.375,"sentiment":"neutral","sentiment_score":0.021603825812538464}],"sentiment":"neutral","sentiment_score":0.02634076995863801,"num_words":21,"start":1514.4501,"end":1534.375},{"sentences":[{"text":"25.","start":1536.99,"end":1538.97,"sentiment":"neutral","sentiment_score":0.0021806806325912476},{"text":"Code.","start":1539.95,"end":1540.45,"sentiment":"neutral","sentiment_score":-0.005108408629894257},{"text":"Enter the no change.","start":1548.03,"end":1550.05,"sentiment":"neutral","sentiment_score":-0.017602376639842987},{"text":"So that means it's already the conduit should be already there.","start":1550.19,"end":1554.045,"sentiment":"neutral","sentiment_score":0.021228379485282032},{"text":"It's just a matter of but I think, you know, the technician will know where it is.","start":1554.045,"end":1559.665,"sentiment":"neutral","sentiment_score":-0.06821573218878578}],"sentiment":"neutral","sentiment_score":-0.02939683845376267,"num_words":34,"start":1536.99,"end":1559.665},{"sentences":[{"text":"And if any other work is required, which I don't think so, because if it was, no one asked me to get a copy of your contract to verify the address and stuff like that.","start":1560.525,"end":1574.2999,"sentiment":"neutral","sentiment_score":-0.2484780869313649},{"text":"So if you got if there's a new building, alright, and there's been nothing in installed there, and it doesn't come up on their map, it's telling me they'll tell me then we need a copy of your contract and some sort of proof of address, and then I will send that out to him.","start":1575.5599,"end":1595.42,"sentiment":"neutral","sentiment_score":-0.17395253784277223},{"text":"And then that could take that takes a lot longer.","start":1595.42,"end":1598.64,"sentiment":"negative","sentiment_score":-0.3675769567489624},{"text":"But because the orders come through, alright, they're just requesting a time for a visit for a technician to come out, and that's telling me that I need to just come out and install the NTD boxes.","start":1599.66,"end":1614.875,"sentiment":"neutral","sentiment_score":-0.11828153847238503},{"text":"It's called a network terminal device.","start":1614.9349,"end":1618.875,"sentiment":"neutral","sentiment_score":0.035427331613997616}],"sentiment":"neutral","sentiment_score":-0.18254367220443446,"num_words":143,"start":1560.525,"end":1618.875},{"sentences":[{"text":"So it's the NTD box, which is the NBN box, and it's a optical box that has all four optical outlets.","start":1618.9349,"end":1625.89,"sentiment":"neutral","sentiment_score":0.03859548315051056},{"text":"Normally, everything is goes through the optical port one.","start":1626.59,"end":1630.45,"sentiment":"neutral","sentiment_score":0.02160776261654165},{"text":"So by the time they come through, they'll get back to us, and they'll tell us a service record.","start":1631.5499,"end":1642.885,"sentiment":"neutral","sentiment_score":0.06583373503465402},{"text":"Success record.","start":1643.425,"end":1644.2251,"sentiment":"neutral","sentiment_score":0.19582468271255493},{"text":"That's right.","start":1644.2251,"end":1645.125,"sentiment":"neutral","sentiment_score":0.23120851069688797}],"sentiment":"neutral","sentiment_score":0.05867702570163979,"num_words":53,"start":1618.9349,"end":1645.125},{"sentences":[{"text":"Now waiting okay.","start":1645.8251,"end":1647.5851,"sentiment":"neutral","sentiment_score":0.18756739795207977},{"text":"So now that the order's gone through, I'm awaiting details.","start":1647.5851,"end":1651.82,"sentiment":"neutral","sentiment_score":0.21546536982059478},{"text":"Once I get that detail come through, they'll tell me when it's more appropriate for the technician to come out for you because they have two time slots during the day from eight to twelve and from one till five.","start":1652.04,"end":1666.0249,"sentiment":"neutral","sentiment_score":0.15538254287093878},{"text":"So it'll be a morning or afternoon.","start":1666.0249,"end":1667.8849,"sentiment":"neutral","sentiment_score":0.10572082336459841},{"text":"And now then what I mean, you let me know what's better for you, morning or afternoon, and I'll say, look.","start":1668.585,"end":1673.5449,"sentiment":"neutral","sentiment_score":0.09618823549577168}],"sentiment":"neutral","sentiment_score":0.14435378167732263,"num_words":81,"start":1645.8251,"end":1673.5449},{"sentences":[{"text":"Customer needs prefers morning.","start":1673.5449,"end":1675.965,"sentiment":"neutral","sentiment_score":0.07714581023901701},{"text":"Okay.","start":1680.4299,"end":1680.75,"sentiment":"neutral","sentiment_score":0.00298345647752285},{"text":"And how far is that from where you live, the house?","start":1680.75,"end":1683.17,"sentiment":"neutral","sentiment_score":0.006123728034171191},{"text":"But isn't there I'm not sure.","start":1686.35,"end":1691.5499,"sentiment":"neutral","sentiment_score":-0.14650435466319323},{"text":"I don't think so.","start":1691.5499,"end":1692.27,"sentiment":"neutral","sentiment_score":-0.2562265545129776}],"sentiment":"neutral","sentiment_score":-0.05865402462390753,"num_words":26,"start":1673.5449,"end":1692.27},{"sentences":[{"text":"I'm not sure.","start":1692.27,"end":1692.75,"sentiment":"neutral","sentiment_score":-0.24829638004302979},{"text":"They could.","start":1692.75,"end":1693.49,"sentiment":"neutral","sentiment_score":-0.1521492451429367},{"text":"I think they do.","start":1693.955,"end":1694.915,"sentiment":"neutral","sentiment_score":-0.07294124364852905},{"text":"I'm I'm not a 100% sure because we don't get too many of these situations.","start":1694.915,"end":1700.535,"sentiment":"neutral","sentiment_score":-0.27568511565526327},{"text":"Normally, when the the order goes through like that, it's normally telling us that the order's done, but because there was saying that technician is required, it means somebody has to go out there.","start":1700.675,"end":1712.5099,"sentiment":"neutral","sentiment_score":-0.24090484222945044}],"sentiment":"neutral","sentiment_score":-0.23563782716619558,"num_words":58,"start":1692.27,"end":1712.5099},{"sentences":[{"text":"The morning.","start":1717.21,"end":1717.95,"sentiment":"neutral","sentiment_score":-0.07425413653254509},{"text":"Yeah.","start":1720.825,"end":1721.065,"sentiment":"neutral","sentiment_score":-0.08700355887413025},{"text":"Because they'll they'll need access they'll need access to the Yeah.","start":1721.065,"end":1734.0399,"sentiment":"neutral","sentiment_score":-0.11359981176528064},{"text":"With the thing is with the MEN, they'll go from eight till twelve, and they don't give you a specific time.","start":1734.0399,"end":1740.36,"sentiment":"neutral","sentiment_score":-0.19042627868198214},{"text":"That's the problem.","start":1740.36,"end":1741.26,"sentiment":"neutral","sentiment_score":-0.26823683579762775}],"sentiment":"neutral","sentiment_score":-0.1654940031861004,"num_words":38,"start":1717.21,"end":1741.26},{"sentences":[{"text":"Yeah.","start":1744.2949,"end":1744.455,"sentiment":"neutral","sentiment_score":-0.05914963781833649},{"text":"They don't they don't make it easy unless you you I don't know.","start":1744.455,"end":1747.4149,"sentiment":"neutral","sentiment_score":-0.16280545466221297},{"text":"You could find somebody that you have say your yep.","start":1747.4149,"end":1756.41,"sentiment":"neutral","sentiment_score":-0.03618468279018998},{"text":"Why?","start":1761.53,"end":1761.77,"sentiment":"neutral","sentiment_score":-0.05594053864479065},{"text":"You're where so I'm in Melbourne.","start":1761.77,"end":1764.11,"sentiment":"neutral","sentiment_score":-0.019034643502285082}],"sentiment":"neutral","sentiment_score":-0.08734244438669374,"num_words":31,"start":1744.2949,"end":1764.11},{"sentences":[{"text":"Alright.","start":1765.05,"end":1765.53,"sentiment":"neutral","sentiment_score":0.052433036267757416},{"text":"You're in Shepparton.","start":1765.53,"end":1766.43,"sentiment":"neutral","sentiment_score":0.06818425407012303},{"text":"Yeah.","start":1768.25,"end":1768.75,"sentiment":"neutral","sentiment_score":0.13366062939167023},{"text":"And at Shepparton, it's a pretty friendly I mean, I know I have a lot of customers up there, but I can't say you know what I mean?","start":1769.605,"end":1776.0249,"sentiment":"neutral","sentiment_score":0.12668990257329174},{"text":"And it's a it's a nice yeah.","start":1776.8049,"end":1780.265,"sentiment":"neutral","sentiment_score":0.06125211662479809}],"sentiment":"neutral","sentiment_score":0.1091682129073888,"num_words":40,"start":1765.05,"end":1780.265},{"sentences":[{"text":"Yeah.","start":1792.43,"end":1792.59,"sentiment":"neutral","sentiment_score":0.08215879648923874},{"text":"Yeah.","start":1792.59,"end":1793.09,"sentiment":"neutral","sentiment_score":0.06541771441698074},{"text":"Yeah.","start":1795.0701,"end":1795.47,"sentiment":"neutral","sentiment_score":0.15669134259223938},{"text":"Beautiful.","start":1795.47,"end":1795.97,"sentiment":"positive","sentiment_score":0.3561100959777832},{"text":"Alright.","start":1796.27,"end":1796.77,"sentiment":"neutral","sentiment_score":0.03951210156083107}],"sentiment":"neutral","sentiment_score":0.13997801020741463,"num_words":5,"start":1792.43,"end":1796.77},{"sentences":[{"text":"Yep.","start":1799.245,"end":1799.745,"sentiment":"neutral","sentiment_score":0.007859619334340096},{"text":"Okay.","start":1817.79,"end":1818.11,"sentiment":"neutral","sentiment_score":0.015170631930232048},{"text":"So you're telling for them to pick up the keys at your neighbor's house?","start":1818.11,"end":1821.49,"sentiment":"neutral","sentiment_score":0.02306277570979936},{"text":"If the if if somebody let me look.","start":1827.8049,"end":1829.965,"sentiment":"neutral","sentiment_score":0.012395656434819102},{"text":"Let's just wait.","start":1829.965,"end":1831.1849,"sentiment":"neutral","sentiment_score":0.020293773462375004}],"sentiment":"neutral","sentiment_score":0.018739099372868186,"num_words":27,"start":1799.245,"end":1831.1849},{"sentences":[{"text":"Let's see when they booked the the the appointment time.","start":1831.965,"end":1836.385,"sentiment":"neutral","sentiment_score":0.014656132459640503},{"text":"And then once they let me know the appointment time, I'll get I'll give you a callback, and then we can work it out.","start":1837.72,"end":1843.0,"sentiment":"neutral","sentiment_score":0.005889097781619057},{"text":"But I think for for NBN, they just wanna knock on the door and somebody would be there.","start":1843.0,"end":1847.26,"sentiment":"neutral","sentiment_score":-0.021569604157573648},{"text":"Yeah.","start":1849.16,"end":1849.48,"sentiment":"neutral","sentiment_score":0.007432066835463047},{"text":"I I I can't sorry.","start":1849.48,"end":1851.26,"sentiment":"neutral","sentiment_score":-0.07314789108932018}],"sentiment":"neutral","sentiment_score":-0.007907941242968985,"num_words":58,"start":1831.965,"end":1851.26},{"sentences":[{"text":"Yep.","start":1851.32,"end":1851.82,"sentiment":"neutral","sentiment_score":-0.04417575523257256},{"text":"Yeah.","start":1856.215,"end":1856.455,"sentiment":"neutral","sentiment_score":0.01808587461709976},{"text":"Yeah.","start":1856.455,"end":1856.955,"sentiment":"neutral","sentiment_score":0.012439527548849584},{"text":"No.","start":1857.1749,"end":1857.495,"sentiment":"neutral","sentiment_score":-0.00586998276412487},{"text":"Definitely.","start":1857.495,"end":1857.975,"sentiment":"neutral","sentiment_score":0.06562672555446625}],"sentiment":"neutral","sentiment_score":0.009221277944743632,"num_words":5,"start":1851.32,"end":1857.975},{"sentences":[{"text":"100%.","start":1857.975,"end":1858.875,"sentiment":"neutral","sentiment_score":0.12866076827049255},{"text":"You're welcome.","start":1860.135,"end":1860.875,"sentiment":"neutral","sentiment_score":0.28059855103492737},{"text":"Anything else?","start":1861.495,"end":1862.475,"sentiment":"neutral","sentiment_score":0.09923076257109642},{"text":"You don't want a holiday voucher for anywhere?","start":1865.11,"end":1867.29,"sentiment":"neutral","sentiment_score":-0.20328650437295437},{"text":"Yeah.","start":1873.91,"end":1874.41,"sentiment":"neutral","sentiment_score":0.04090749844908714}],"sentiment":"neutral","sentiment_score":-0.04979036721800055,"num_words":14,"start":1857.975,"end":1874.41},{"sentences":[{"text":"That's it.","start":1874.5499,"end":1875.37,"sentiment":"neutral","sentiment_score":0.035046154633164406},{"text":"Alright.","start":1875.59,"end":1876.09,"sentiment":"neutral","sentiment_score":0.116409033536911},{"text":"No.","start":1876.325,"end":1876.405,"sentiment":"neutral","sentiment_score":0.13211297988891602},{"text":"It's really nice talking to you.","start":1876.405,"end":1878.345,"sentiment":"positive","sentiment_score":0.49433451890945435},{"text":"You have a wonderful day.","start":1878.965,"end":1880.425,"sentiment":"positive","sentiment_score":0.48566633462905884}],"sentiment":"positive","sentiment_score":0.38086354061961175,"num_words":15,"start":1874.5499,"end":1880.425},{"sentences":[{"text":"Yes, sir.","start":1881.765,"end":1882.505,"sentiment":"neutral","sentiment_score":-0.003887138795107603},{"text":"Yeah.","start":1883.125,"end":1883.365,"sentiment":"neutral","sentiment_score":-0.014078564941883087},{"text":"Yeah.","start":1883.365,"end":1883.525,"sentiment":"neutral","sentiment_score":-0.009159943088889122},{"text":"Yeah.","start":1883.525,"end":1883.765,"sentiment":"neutral","sentiment_score":0.004181788302958012},{"text":"Sure.","start":1883.765,"end":1884.085,"sentiment":"neutral","sentiment_score":0.014702992513775826}],"sentiment":"neutral","sentiment_score":-0.002021334134042263,"num_words":6,"start":1881.765,"end":1884.085},{"sentences":[{"text":"Yeah.","start":1884.085,"end":1884.585,"sentiment":"neutral","sentiment_score":0.004952576011419296},{"text":"Yeah.","start":1889.53,"end":1889.77,"sentiment":"neutral","sentiment_score":0.006812244653701782},{"text":"I'll give you all that information once NBN updates.","start":1889.77,"end":1892.89,"sentiment":"neutral","sentiment_score":0.044208055155144796},{"text":"I'm still awaiting details.","start":1892.89,"end":1894.43,"sentiment":"neutral","sentiment_score":0.00290044373832643},{"text":"Those details could come anytime today or tomorrow or something like that.","start":1894.89,"end":1898.0901,"sentiment":"neutral","sentiment_score":0.014314653972784678}],"sentiment":"neutral","sentiment_score":0.021963516284746153,"num_words":27,"start":1884.085,"end":1898.0901},{"sentences":[{"text":"Once I got the details, I'll give you a call, and I'll give you all the information you need.","start":1898.0901,"end":1901.55,"sentiment":"neutral","sentiment_score":0.05453275477415637},{"text":"You're most welcome.","start":1907.245,"end":1908.385,"sentiment":"neutral","sentiment_score":0.2871149182319641},{"text":"It should be no problem.","start":1911.5651,"end":1912.4451,"sentiment":"neutral","sentiment_score":0.1859794080257416},{"text":"It's only Internet.","start":1912.4451,"end":1913.405,"sentiment":"neutral","sentiment_score":0.10986990481615067},{"text":"No no stress.","start":1913.405,"end":1914.42,"sentiment":"neutral","sentiment_score":0.05951296165585518}],"sentiment":"neutral","sentiment_score":0.10107614348332088,"num_words":33,"start":1898.0901,"end":1914.42},{"sentences":[{"text":"Yeah.","start":1920.42,"end":1920.92,"sentiment":"neutral","sentiment_score":0.016465822234749794},{"text":"I think it's now the problem is now Internet is not a luxury anymore.","start":1922.5801,"end":1927.0,"sentiment":"neutral","sentiment_score":-0.1181577816605568},{"text":"It it's part of everyday life now, so that's why they're they're they're asking you to do this and to do that.","start":1929.115,"end":1934.655,"sentiment":"neutral","sentiment_score":-0.009705747393044558},{"text":"Yeah.","start":1940.22,"end":1940.54,"sentiment":"neutral","sentiment_score":0.0755283385515213},{"text":"That's right.","start":1940.54,"end":1941.26,"sentiment":"neutral","sentiment_score":0.1763540282845497}],"sentiment":"neutral","sentiment_score":-0.03557582921348512,"num_words":40,"start":1920.42,"end":1941.26},{"sentences":[{"text":"Exactly.","start":1941.26,"end":1941.76,"sentiment":"neutral","sentiment_score":0.17039984464645386},{"text":"Yeah.","start":1941.82,"end":1942.0599,"sentiment":"neutral","sentiment_score":0.040540821850299835},{"text":"Uh-huh.","start":1942.0599,"end":1942.5599,"sentiment":"neutral","sentiment_score":0.013442385010421276},{"text":"Yeah.","start":1942.78,"end":1943.1799,"sentiment":"neutral","sentiment_score":0.013531846925616264},{"text":"No no Wi Fi kids drive you crazy.","start":1943.1799,"end":1945.28,"sentiment":"neutral","sentiment_score":-0.24647437874227762}],"sentiment":"neutral","sentiment_score":-0.1444900109587858,"num_words":12,"start":1941.26,"end":1945.28},{"sentences":[{"text":"Yeah.","start":1948.62,"end":1949.12,"sentiment":"neutral","sentiment_score":0.14702916145324707},{"text":"Alright.","start":1952.3668,"end":1952.7668,"sentiment":"positive","sentiment_score":0.561414897441864},{"text":"You have a lovely day and a lovely week.","start":1952.7668,"end":1954.7068,"sentiment":"positive","sentiment_score":0.7266428238815732},{"text":"Okay.","start":1955.8868,"end":1956.3868,"sentiment":"neutral","sentiment_score":0.2665055990219116},{"text":"Thank you.","start":1956.4468,"end":1956.8468,"sentiment":"positive","sentiment_score":0.6130454540252686}],"sentiment":"positive","sentiment_score":0.6243447129215512,"num_words":14,"start":1948.62,"end":1956.8468},{"sentences":[{"text":"Bye 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My name is Ahmed. How are you? I'm good. Actually, I'm just inquiring about a connection for my house on the Internet. I'm good too. Sorry? I know. I know. Never yeah. My address is 10, Number 10, Nankene Street, N A N K, E E, N, Street, n k, double e, n, Street, Kialla. No. N For Nelly, A For Apple, N For Nelly, K For Kelly, E For Eagle, E For Eagle, N For Nancy. Nankin Street, Kiala, K I A, L L, A I A K, K For Kelly, I For India, And A For Apple, L For Leo, L For Leo, A For Apple. 3631. Kelly. Yes. And that's all. It's all. Yeah. That's all good. 60 three, not 60 3. Yeah. No. Not yet. Actually, what happened is this is a new build property. I just needed a connection at the moment because I'm renting that property. And might be a family of four? So I just need to know is if, like, no one is living at the property at the moment. I only need either establishment. Right? Just just the connection from the main hole to the house. So do I have to take the plan with it? Because there is no box in there. That's the only No. But there is nothing there. That's why I have sorry. No. I'm not in in that house now. No. But how come the box is like like it's like a white box, isn't it? Yeah. Yeah. But it's it's not there. It's not there. I my builder is try to connecting the try to have a look on the Internet line under the foot parking, but they can't find it. And they leave it like that. So they told me to connect the companies to just call the companies and ask them. That's the thing. How can I get means, like, to connect the NBN? Yeah. Two 22223. What's the? Yeah. Yeah. Okay. So what do I have to do for that? Okay. So so, sir, the the plan sixty nine ninety five, you tell me, is the base. Right? Mhmm. Okay. So what the only yeah, I don't know. That's the problem. I don't know. And and the only thing is if they are happy with this, they can keep it. But the only thing is whether they are going to pay it or not. Then it comes to me every month to pay it. No. No. No. No. I don't know about them. It's the I just get the house last week. Okay. I know that because if I'm not using it no. That's the thing. If if I'm not using it, I'm only trying it without any reason. Yeah. Yeah. So that's the thing. So how can I that's another problem? How can I do the installment installation? So how long it how long it takes to install the box? Okay. So okay. Let's see. Let's we go with the installation now. So what do I have to do with it? Okay. Uh-huh. Okay. Yeah. Yeah. Yeah. Yeah. Bill on the rent. Yeah. Alright. Means if they wanna change the plan, they can change it. Mhmm. Okay. Alright. So I think that we can just do the order now. Uh-huh. Technology is changing every day. B y a. Okay. Okay. It starts. Yeah. Okay. Like, look, if if I'm sorry. Sorry to cut you. But if I go on a contract for twelve months, the only thing is the tenants who move in, they don't want it. Then where that contract goes? Yeah. Yes, please. Yep. Alright. Okay. Thank you. Amrit, a m r I t. Yeah. A for apple. Starts with a a m r I t, t for Tom. Yeah. No. No. No. No. No. No. Okay. Start with the first letter. AForAppleMForWhatever. MoveRForRomeoIForIndiaTForTango. That's all. M for Mary. K for Kelly, a for apple, u for umbrella, r for Romeo. Yeah. It it's 7 Creek, the newest site. They're just still there in the building. It's 7 Creek. Yeah. 7 Creek. It's the site name is 7. So the Kiala no. No. No. It's it's in Shepparton. Yeah. Yeah. G I r n s one nine seven eight @gmail.com. Yeah. It's not a j. It's a g. V for yeah. Okay. Yep. Yep. 42225. Right. So what you want me to just tell. Okay. So the driver's number is 03 99 8076 '9. 05/14/1978. Mastercard? Yep. A m r I t p a l, Paul, and last name is Kaur, k a u r. 5163 2125 06871584. Yep. Yep. Yep. Yep. 05/02. Right? 25. Right. You need a code. It says never share this code. That's a risk pack. So why do I have to share this code then? Is it is it legitimate or is it scam? See the see the thing is now we don't know what's happening around the world. Uh-huh. Alright. So it's 31690. 3 69. 369. No. It's 31690369. And can I ask you another thing as well? So is there is there anything that fast track this order? Because what happened is we have to do a landscaping as well. So after finishing the landscaping and if the technician goes there, then they need to rip off the landscaping again, then I'll have to pay back again. You know what is to getting the establishment fees from the mine whole whole point to the home, maybe they need technician needs to put the wire underneath or something. I don't know. But why our our builder is saying because when we handed over the keys, the builder is saying they can't find the connection. I don't know what they are talking about, and I don't know how yeah. To put to put it up there. So what's your contact number? Sorry. I just need to write it down incorrect. Okay. Yes. No. Okay. Okay. Mhmm. Okay. Like, the the only thing is there is no one at home. Nearly two hours. So are they working on the weekends? That's alright. So you know what is just put in the morning after nine. Yeah. Nine. Not not my brother lives there. My brother lives there. I can just call him, but he goes on work by 11:00. Okay. So alright. That's alright. Just put eight to twelve. Eight to eight to twelve. Over neighbors at front door, I maybe call them and they will can they will they will keep an eye. No. No. That's alright. My my brother lives in Shepparton. My brother lives in Shepparton. It's fine. It's only, like, a five minute drive from his house. But only thing is he's working. That's the problem. But our neighbors our front door neighbors, they they're fine. We can contact them, and they will be there. But just need to but just need to put it on the notes that don't go if not if they knock on the door, they don't open means, like, they knock on my door, no one opens, that doesn't mean they have to have to go to the neighbor's house. So they go to the neighbor's house and knock on there and say we are calling that house. So they can definitely someone will be there. The the keys yes. They can they can come and they can open the door. Yeah. Yeah. Better if you can alright. Okay. Just just sorry. Just ask for the time when they whenever they give you the time. Please let me know so that I can arrange someone. Thank you. Not all good. I mean, if the connection sets up after that, maybe just book a holidays for me, please. But can I just ask you another thing, I'm so sorry? But when the when NBN calls me, what's is the reference number do I have to give them or anything else like that? Okay. Alright. No problem. Thank you very much for your help. And hopefully hopefully, everything goes alright. Now I'm not stressed because the real estate people, they're saying you have to do this, you have to do that. Because it's yeah. So that's a lot of work to do. Yeah. But but yeah. That's the even with the kids as well. The kids only go anyway when they use Wi Fi. So yeah. Yes. Yes. Exactly. So that's the thing. Alright. Okay. No no problem at all. Thank you very much. And, yeah, you too. Bye. You too. 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My name is Ahmed. How are you? I'm good. Actually, I'm just inquiring about a connection for my house on the Internet.\n\nI'm good too. Sorry? I know. I know. Never yeah.\n\nMy address is 10, Number 10, Nankene Street, N A N K, E E, N, Street, n k, double e, n, Street, Kialla. No. N For Nelly, A For Apple, N For Nelly, K For Kelly, E For Eagle, E For Eagle, N For Nancy. Nankin Street, Kiala, K I A, L L, A I A K, K For Kelly, I For India, And A For Apple, L For Leo, L For Leo, A For Apple. 3631.\n\nKelly. Yes. And that's all. It's all. Yeah.\n\nThat's all good. 60 three, not 60 3. Yeah. No. Not yet.\n\nActually, what happened is this is a new build property. I just needed a connection at the moment because I'm renting that property. And might be a family of four? So I just need to know is if, like, no one is living at the property at the moment. I only need either establishment.\n\nRight? Just just the connection from the main hole to the house. So do I have to take the plan with it? Because there is no box in there. That's the only No.\n\nBut there is nothing there. That's why I have sorry. No. I'm not in in that house now. No.\n\nBut how come the box is like like it's like a white box, isn't it? Yeah. Yeah. But it's it's not there. It's not there.\n\nI my builder is try to connecting the try to have a look on the Internet line under the foot parking, but they can't find it. And they leave it like that. So they told me to connect the companies to just call the companies and ask them. That's the thing. How can I get means, like, to connect the NBN?\n\nYeah. Two 22223. What's the? Yeah. Yeah.\n\nOkay. So what do I have to do for that? Okay. So so, sir, the the plan sixty nine ninety five, you tell me, is the base. Right?\n\nMhmm. Okay. So what the only yeah, I don't know. That's the problem. I don't know.\n\nAnd and the only thing is if they are happy with this, they can keep it. But the only thing is whether they are going to pay it or not. Then it comes to me every month to pay it. No. No.\n\nNo. No. I don't know about them. It's the I just get the house last week. Okay.\n\nI know that because if I'm not using it no. That's the thing. If if I'm not using it, I'm only trying it without any reason. Yeah. Yeah.\n\nSo that's the thing. So how can I that's another problem? How can I do the installment installation? So how long it how long it takes to install the box? Okay.\n\nSo okay. Let's see. Let's we go with the installation now. So what do I have to do with it? Okay.\n\nUh-huh. Okay. Yeah. Yeah. Yeah.\n\nYeah. Bill on the rent. Yeah. Alright. Means if they wanna change the plan, they can change it.\n\nMhmm. Okay. Alright. So I think that we can just do the order now. Uh-huh.\n\nTechnology is changing every day. B y a. Okay. Okay. It starts.\n\nYeah. Okay. Like, look, if if I'm sorry. Sorry to cut you. But if I go on a contract for twelve months, the only thing is the tenants who move in, they don't want it.\n\nThen where that contract goes? Yeah. Yes, please. Yep. Alright.\n\nOkay. Thank you. Amrit, a m r I t. Yeah. A for apple.\n\nStarts with a a m r I t, t for Tom. Yeah. No. No. No.\n\nNo. No. No. Okay. Start with the first letter.\n\nAForAppleMForWhatever. MoveRForRomeoIForIndiaTForTango. That's all. M for Mary. K for Kelly, a for apple, u for umbrella, r for Romeo.\n\nYeah. It it's 7 Creek, the newest site. They're just still there in the building. It's 7 Creek. Yeah.\n\n7 Creek. It's the site name is 7. So the Kiala no. No. No.\n\nIt's it's in Shepparton. Yeah. Yeah. G I r n s one nine seven eight @gmail.com. Yeah.\n\nIt's not a j. It's a g. V for yeah. Okay. Yep.\n\nYep. 42225. Right. So what you want me to just tell. Okay.\n\nSo the driver's number is 03 99 8076 '9. 05/14/1978. Mastercard? Yep. A m r I t p a l, Paul, and last name is Kaur, k a u r.\n\n5163 2125 06871584. Yep. Yep. Yep. Yep.\n\n05/02. Right? 25. Right. You need a code.\n\nIt says never share this code. That's a risk pack. So why do I have to share this code then? Is it is it legitimate or is it scam? See the see the thing is now we don't know what's happening around the world.\n\nUh-huh. Alright. So it's 31690. 3 69. 369.\n\nNo. It's 31690369. And can I ask you another thing as well? So is there is there anything that fast track this order? Because what happened is we have to do a landscaping as well.\n\nSo after finishing the landscaping and if the technician goes there, then they need to rip off the landscaping again, then I'll have to pay back again. You know what is to getting the establishment fees from the mine whole whole point to the home, maybe they need technician needs to put the wire underneath or something. I don't know. But why our our builder is saying because when we handed over the keys, the builder is saying they can't find the connection. I don't know what they are talking about, and I don't know how yeah.\n\nTo put to put it up there. So what's your contact number? Sorry. I just need to write it down incorrect. Okay.\n\nYes. No. Okay. Okay. Mhmm.\n\nOkay. Like, the the only thing is there is no one at home. Nearly two hours. So are they working on the weekends? That's alright.\n\nSo you know what is just put in the morning after nine. Yeah. Nine. Not not my brother lives there. My brother lives there.\n\nI can just call him, but he goes on work by 11:00. Okay. So alright. That's alright. Just put eight to twelve.\n\nEight to eight to twelve. Over neighbors at front door, I maybe call them and they will can they will they will keep an eye. No. No. That's alright.\n\nMy my brother lives in Shepparton. My brother lives in Shepparton. It's fine. It's only, like, a five minute drive from his house. But only thing is he's working.\n\nThat's the problem. But our neighbors our front door neighbors, they they're fine. We can contact them, and they will be there. But just need to but just need to put it on the notes that don't go if not if they knock on the door, they don't open means, like, they knock on my door, no one opens, that doesn't mean they have to have to go to the neighbor's house. So they go to the neighbor's house and knock on there and say we are calling that house.\n\nSo they can definitely someone will be there. The the keys yes. They can they can come and they can open the door. Yeah. Yeah.\n\nBetter if you can alright. Okay. Just just sorry. Just ask for the time when they whenever they give you the time. Please let me know so that I can arrange someone.\n\nThank you. Not all good. I mean, if the connection sets up after that, maybe just book a holidays for me, please. But can I just ask you another thing, I'm so sorry? But when the when NBN calls me, what's is the reference number do I have to give them or anything else like that?\n\nOkay. Alright. No problem. Thank you very much for your help. And hopefully hopefully, everything goes alright.\n\nNow I'm not stressed because the real estate people, they're saying you have to do this, you have to do that. Because it's yeah. So that's a lot of work to do. Yeah. But but yeah.\n\nThat's the even with the kids as well. The kids only go anyway when they use Wi Fi. So yeah. Yes. Yes.\n\nExactly. So that's the thing. Alright. Okay. No no problem at all.\n\nThank you very much. And, yeah, you too. Bye. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.48,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.27254560589790344},{"text":"My name is Ahmed.","start":2.8799999,"end":3.84,"sentiment":"neutral","sentiment_score":0.27141033113002777},{"text":"How are you?","start":3.84,"end":4.66,"sentiment":"neutral","sentiment_score":0.2672366797924042},{"text":"I'm good.","start":7.2799997,"end":7.94,"sentiment":"positive","sentiment_score":0.4733549654483795},{"text":"Actually, I'm just inquiring about a connection for my house on the Internet.","start":8.32,"end":15.225,"sentiment":"neutral","sentiment_score":0.11974194817818128}],"sentiment":"neutral","sentiment_score":0.20275009682644968,"num_words":23,"start":2.48,"end":15.225},{"sentences":[{"text":"I'm good too.","start":30.689999,"end":31.83,"sentiment":"positive","sentiment_score":0.43419307470321655},{"text":"Sorry?","start":35.89,"end":36.39,"sentiment":"neutral","sentiment_score":-0.005393415689468384},{"text":"I 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K, K For Kelly, I For India, And A For Apple, L For Leo, L For Leo, A For Apple.","start":76.905,"end":95.19,"sentiment":"neutral","sentiment_score":-0.004404745898359726},{"text":"3631.","start":98.29,"end":99.525,"sentiment":"neutral","sentiment_score":0.0043372237123548985}],"sentiment":"neutral","sentiment_score":-0.003535608960581677,"num_words":77,"start":47.195,"end":99.525},{"sentences":[{"text":"Kelly.","start":101.925,"end":102.425,"sentiment":"neutral","sentiment_score":0.006011944264173508},{"text":"Yes.","start":102.965004,"end":103.465004,"sentiment":"neutral","sentiment_score":0.01366235874593258},{"text":"And that's all.","start":106.405,"end":107.465004,"sentiment":"neutral","sentiment_score":-0.09083365400632222},{"text":"It's 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No.","start":240.94,"end":252.345,"sentiment":"neutral","sentiment_score":-0.014885746255458798}],"sentiment":"neutral","sentiment_score":-0.02283991481950083,"num_words":33,"start":210.12,"end":252.345},{"sentences":[{"text":"But there is nothing there.","start":276.525,"end":277.985,"sentiment":"neutral","sentiment_score":-0.3068296849727631},{"text":"That's why I have sorry.","start":278.925,"end":284.44498,"sentiment":"neutral","sentiment_score":-0.11011977791786194},{"text":"No.","start":284.44498,"end":284.685,"sentiment":"neutral","sentiment_score":-0.2582918703556061},{"text":"I'm not in in that house now.","start":284.685,"end":286.60498,"sentiment":"neutral","sentiment_score":-0.24344665024961745},{"text":"No.","start":286.60498,"end":287.10498,"sentiment":"neutral","sentiment_score":-0.10350221395492554}],"sentiment":"neutral","sentiment_score":-0.21845620792163045,"num_words":19,"start":276.525,"end":287.10498},{"sentences":[{"text":"But how come the box is like like it's like a white box, isn't it?","start":300.08002,"end":305.315,"sentiment":"neutral","sentiment_score":-0.20099025319019953},{"text":"Yeah.","start":309.05502,"end":309.295,"sentiment":"neutral","sentiment_score":-0.04680439084768295},{"text":"Yeah.","start":309.295,"end":309.61502,"sentiment":"neutral","sentiment_score":-0.060781292617321014},{"text":"But it's it's not there.","start":309.61502,"end":311.375,"sentiment":"neutral","sentiment_score":-0.28129403591156005},{"text":"It's not there.","start":311.375,"end":312.255,"sentiment":"neutral","sentiment_score":-0.31986504793167114}],"sentiment":"neutral","sentiment_score":-0.21954019218683243,"num_words":25,"start":300.08002,"end":312.255},{"sentences":[{"text":"I my builder is try to connecting the try to have a look on the Internet line under the foot parking, but they can't find it.","start":312.255,"end":321.66998,"sentiment":"neutral","sentiment_score":-0.20854548278909463},{"text":"And they leave it like that.","start":322.53,"end":323.97,"sentiment":"neutral","sentiment_score":-0.3256098081668218},{"text":"So they told me to connect the companies to just call the companies and ask them.","start":323.97,"end":329.59,"sentiment":"neutral","sentiment_score":-0.2187580792233348},{"text":"That's the thing.","start":331.49,"end":332.21,"sentiment":"neutral","sentiment_score":-0.10679748157660167},{"text":"How can I get means, like, to connect the NBN?","start":332.21,"end":337.775,"sentiment":"neutral","sentiment_score":-0.032598511688411234}],"sentiment":"neutral","sentiment_score":-0.18889095460171582,"num_words":61,"start":312.255,"end":337.775},{"sentences":[{"text":"Yeah.","start":342.955,"end":343.455,"sentiment":"neutral","sentiment_score":-0.012891948223114014},{"text":"Two 22223.","start":398.355,"end":400.055,"sentiment":"neutral","sentiment_score":0.00035801390185952187},{"text":"What's 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know.","start":509.885,"end":510.605,"sentiment":"neutral","sentiment_score":-0.18588424722353616}],"sentiment":"neutral","sentiment_score":-0.08151776599697769,"num_words":16,"start":502.31,"end":510.605},{"sentences":[{"text":"And and the only thing is if they are happy with this, they can keep it.","start":510.605,"end":514.125,"sentiment":"neutral","sentiment_score":0.04073954466730356},{"text":"But the only thing is whether they are going to pay it or not.","start":514.125,"end":517.025,"sentiment":"neutral","sentiment_score":-0.0758182919983353},{"text":"Then it comes to me every month to pay 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yeah.","start":1035.49,"end":1037.6699,"sentiment":"neutral","sentiment_score":0.006166544122000535},{"text":"Okay.","start":1041.875,"end":1042.1951,"sentiment":"neutral","sentiment_score":0.08674792945384979},{"text":"Yep.","start":1042.1951,"end":1042.6951,"sentiment":"neutral","sentiment_score":0.16334432363510132}],"sentiment":"neutral","sentiment_score":-0.005713246840362747,"num_words":12,"start":1033.09,"end":1042.6951},{"sentences":[{"text":"Yep.","start":1049.475,"end":1049.635,"sentiment":"neutral","sentiment_score":0.05310477316379547},{"text":"42225.","start":1049.635,"end":1051.075,"sentiment":"neutral","sentiment_score":0.0693633109331131},{"text":"Right.","start":1051.075,"end":1051.575,"sentiment":"neutral","sentiment_score":0.09571641683578493},{"text":"So what you want me to just 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06871584.","start":1186.215,"end":1203.11,"sentiment":"neutral","sentiment_score":0.01429174126436313},{"text":"Yep.","start":1216.345,"end":1216.845,"sentiment":"neutral","sentiment_score":0.01667804829776287},{"text":"Yep.","start":1217.945,"end":1218.445,"sentiment":"neutral","sentiment_score":0.0064849331974983215},{"text":"Yep.","start":1221.75,"end":1222.25,"sentiment":"neutral","sentiment_score":0.00637476472184062},{"text":"Yep.","start":1224.55,"end":1225.05,"sentiment":"neutral","sentiment_score":0.007166503928601742}],"sentiment":"neutral","sentiment_score":0.011368496276970421,"num_words":7,"start":1186.215,"end":1225.05},{"sentences":[{"text":"05/02.","start":1226.95,"end":1227.99,"sentiment":"neutral","sentiment_score":-0.020962711423635483},{"text":"Right?","start":1227.99,"end":1228.49,"sentiment":"neutral","sentiment_score":-0.02379531227052212},{"text":"25.","start":1239.895,"end":1240.535,"sentiment":"neutral","sentiment_score":-0.003713618963956833},{"text":"Right.","start":1240.535,"end":1241.035,"sentiment":"neutral","sentiment_score":0.002396997530013323},{"text":"You 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69.","start":1333.57,"end":1334.6299,"sentiment":"neutral","sentiment_score":0.00025675410870462656},{"text":"369.","start":1336.1299,"end":1337.19,"sentiment":"neutral","sentiment_score":-0.006675392389297485}],"sentiment":"neutral","sentiment_score":0.010035488434368744,"num_words":8,"start":1325.835,"end":1337.19},{"sentences":[{"text":"No.","start":1340.145,"end":1340.305,"sentiment":"neutral","sentiment_score":-0.03462868928909302},{"text":"It's 31690369.","start":1340.305,"end":1343.685,"sentiment":"neutral","sentiment_score":-0.01559447543695569},{"text":"And can I ask you another thing as well?","start":1355.8,"end":1358.06,"sentiment":"neutral","sentiment_score":0.1283190059993002},{"text":"So is there is there anything that fast track this order?","start":1359.4,"end":1364.7001,"sentiment":"neutral","sentiment_score":0.08327629247849638},{"text":"Because what happened is we have to do a landscaping as 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connection.","start":1416.9299,"end":1424.95,"sentiment":"negative","sentiment_score":-0.4696833251611046},{"text":"I don't know what they are talking about, and I don't know how yeah.","start":1426.925,"end":1431.905,"sentiment":"negative","sentiment_score":-0.36588043187345776}],"sentiment":"neutral","sentiment_score":-0.29189879700695115,"num_words":97,"start":1369.955,"end":1431.905},{"sentences":[{"text":"To put to put it up there.","start":1432.765,"end":1434.625,"sentiment":"neutral","sentiment_score":-0.20788500777312688},{"text":"So what's your contact number?","start":1499.3099,"end":1501.39,"sentiment":"neutral","sentiment_score":-0.034164974093437196},{"text":"Sorry.","start":1501.39,"end":1501.87,"sentiment":"neutral","sentiment_score":-0.1872107982635498},{"text":"I just need to write it down incorrect.","start":1501.87,"end":1503.97,"sentiment":"neutral","sentiment_score":-0.32110235653817654},{"text":"Okay.","start":1575.135,"end":1575.635,"sentiment":"neutral","sentiment_score":-0.030332712456583977}],"sentiment":"neutral","sentiment_score":-0.20056283126839183,"num_words":22,"start":1432.765,"end":1575.635},{"sentences":[{"text":"Yes.","start":1580.255,"end":1580.415,"sentiment":"neutral","sentiment_score":-0.04625273495912552},{"text":"No.","start":1580.415,"end":1580.915,"sentiment":"neutral","sentiment_score":-0.10984152555465698},{"text":"Okay.","start":1622.1749,"end":1622.6749,"sentiment":"neutral","sentiment_score":0.05266960710287094},{"text":"Okay.","start":1626.4149,"end":1626.9149,"sentiment":"neutral","sentiment_score":0.04065189138054848},{"text":"Mhmm.","start":1631.38,"end":1631.88,"sentiment":"neutral","sentiment_score":0.027187667787075043}],"sentiment":"neutral","sentiment_score":-0.007117018848657608,"num_words":5,"start":1580.255,"end":1631.88},{"sentences":[{"text":"Okay.","start":1668.5499,"end":1669.0499,"sentiment":"neutral","sentiment_score":0.1038145273923874},{"text":"Like, the the only thing is there is no one at home.","start":1675.085,"end":1679.585,"sentiment":"neutral","sentiment_score":-0.11004148206363122},{"text":"Nearly two hours.","start":1683.245,"end":1684.625,"sentiment":"neutral","sentiment_score":0.0014434425781170528},{"text":"So are they working on the weekends?","start":1686.2849,"end":1688.145,"sentiment":"neutral","sentiment_score":-0.03313311455505235},{"text":"That's alright.","start":1713.175,"end":1713.995,"sentiment":"neutral","sentiment_score":-0.08628329820930958}],"sentiment":"neutral","sentiment_score":-0.06467405311763287,"num_words":25,"start":1668.5499,"end":1713.995},{"sentences":[{"text":"So you know what is just put in the morning after nine.","start":1714.135,"end":1717.355,"sentiment":"neutral","sentiment_score":-0.04526034680505594},{"text":"Yeah.","start":1718.535,"end":1719.035,"sentiment":"neutral","sentiment_score":-0.04037144035100937},{"text":"Nine.","start":1720.0499,"end":1720.5299,"sentiment":"neutral","sentiment_score":-0.05719068646430969},{"text":"Not not my brother lives there.","start":1720.5299,"end":1725.09,"sentiment":"neutral","sentiment_score":-0.08261469875772794},{"text":"My brother lives there.","start":1725.09,"end":1726.13,"sentiment":"neutral","sentiment_score":-0.04487119847908616}],"sentiment":"neutral","sentiment_score":-0.054827469789112605,"num_words":24,"start":1714.135,"end":1726.13},{"sentences":[{"text":"I can just call him, but he goes on work by 11:00.","start":1726.13,"end":1730.07,"sentiment":"neutral","sentiment_score":-0.046241541082660355},{"text":"Okay.","start":1742.755,"end":1743.255,"sentiment":"neutral","sentiment_score":-0.052427928894758224},{"text":"So alright.","start":1744.515,"end":1751.22,"sentiment":"neutral","sentiment_score":-0.07135785091668367},{"text":"That's alright.","start":1751.22,"end":1752.0199,"sentiment":"neutral","sentiment_score":0.03790399618446827},{"text":"Just put eight to twelve.","start":1752.0199,"end":1753.5599,"sentiment":"neutral","sentiment_score":0.01274083722382784}],"sentiment":"neutral","sentiment_score":-0.027751361146907915,"num_words":22,"start":1726.13,"end":1753.5599},{"sentences":[{"text":"Eight to eight to twelve.","start":1753.94,"end":1755.5599,"sentiment":"neutral","sentiment_score":-0.002778923138976097},{"text":"Over neighbors at front door, I maybe call them and they will can they will they will keep an eye.","start":1755.62,"end":1760.6,"sentiment":"neutral","sentiment_score":-0.04517931640148163},{"text":"No.","start":1775.7549,"end":1775.9149,"sentiment":"neutral","sentiment_score":-0.10144594311714172},{"text":"No.","start":1775.9149,"end":1776.075,"sentiment":"neutral","sentiment_score":-0.09087322652339937},{"text":"That's alright.","start":1776.075,"end":1776.815,"sentiment":"neutral","sentiment_score":-0.012412367388606071}],"sentiment":"neutral","sentiment_score":-0.039124994763526426,"num_words":29,"start":1753.94,"end":1776.815},{"sentences":[{"text":"My my brother lives in Shepparton.","start":1776.875,"end":1778.8949,"sentiment":"neutral","sentiment_score":0.047471980253855385},{"text":"My brother lives in Shepparton.","start":1779.48,"end":1780.84,"sentiment":"neutral","sentiment_score":0.050984030961990355},{"text":"It's fine.","start":1780.84,"end":1781.4,"sentiment":"neutral","sentiment_score":0.1484537497162819},{"text":"It's only, like, a five minute drive from his house.","start":1781.4,"end":1784.14,"sentiment":"neutral","sentiment_score":0.01469610258936882},{"text":"But only thing is he's working.","start":1784.36,"end":1785.96,"sentiment":"neutral","sentiment_score":-0.036632170900702477}],"sentiment":"neutral","sentiment_score":0.026338880560521423,"num_words":29,"start":1776.875,"end":1785.96},{"sentences":[{"text":"That's the problem.","start":1785.96,"end":1786.86,"sentiment":"neutral","sentiment_score":-0.13540556778510413},{"text":"But our neighbors our front door neighbors, they they're fine.","start":1786.92,"end":1792.22,"sentiment":"neutral","sentiment_score":-0.009186355024576187},{"text":"We can contact them, and they will be there.","start":1792.325,"end":1794.985,"sentiment":"neutral","sentiment_score":0.08072778996494082},{"text":"But just need to but just need to put it on the notes that don't go if not if they knock on the door, they don't open means, like, they knock on my door, no one opens, that doesn't mean they have to have to go to the neighbor's house.","start":1795.845,"end":1808.19,"sentiment":"neutral","sentiment_score":-0.0761202048510313},{"text":"So they go to the neighbor's house and knock on there and say we are calling that house.","start":1808.4299,"end":1813.4099,"sentiment":"neutral","sentiment_score":-0.012305296957492828}],"sentiment":"neutral","sentiment_score":-0.04221150813003381,"num_words":90,"start":1785.96,"end":1813.4099},{"sentences":[{"text":"So they can definitely someone will be there.","start":1813.5499,"end":1816.1299,"sentiment":"neutral","sentiment_score":0.019274592865258455},{"text":"The the keys yes.","start":1821.4451,"end":1823.545,"sentiment":"neutral","sentiment_score":0.09359781071543694},{"text":"They can they can come and they can open the 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so that I can arrange someone.","start":1854.8551,"end":1857.435,"sentiment":"neutral","sentiment_score":0.010609066765755414}],"sentiment":"neutral","sentiment_score":-0.005264451872790232,"num_words":32,"start":1842.07,"end":1857.435},{"sentences":[{"text":"Thank you.","start":1859.015,"end":1859.8351,"sentiment":"positive","sentiment_score":0.3436790108680725},{"text":"Not all good.","start":1863.175,"end":1864.3151,"sentiment":"neutral","sentiment_score":-0.21434723337491354},{"text":"I mean, if the connection sets up after that, maybe just book a holidays for me, please.","start":1867.77,"end":1874.19,"sentiment":"neutral","sentiment_score":-0.041081230210907316},{"text":"But can I just ask you another thing, I'm so sorry?","start":1880.405,"end":1883.445,"sentiment":"neutral","sentiment_score":-0.013265296816825867},{"text":"But when the when NBN calls me, what's is the reference number do I have to give them or anything else like 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stressed because the real estate people, they're saying you have to do this, you have to do that.","start":1915.275,"end":1920.095,"sentiment":"neutral","sentiment_score":-0.009107931472715877},{"text":"Because it's yeah.","start":1920.155,"end":1921.515,"sentiment":"neutral","sentiment_score":0.013451031098763147},{"text":"So that's a lot of work to do.","start":1921.515,"end":1923.45,"sentiment":"neutral","sentiment_score":0.025974302319809794},{"text":"Yeah.","start":1928.09,"end":1928.59,"sentiment":"neutral","sentiment_score":-0.02828139625489712},{"text":"But but yeah.","start":1928.8099,"end":1932.01,"sentiment":"neutral","sentiment_score":-0.033342705418666206}],"sentiment":"neutral","sentiment_score":-0.001984126710643371,"num_words":36,"start":1915.275,"end":1932.01},{"sentences":[{"text":"That's the even with the kids as well.","start":1932.01,"end":1936.4099,"sentiment":"neutral","sentiment_score":0.03223400702700019},{"text":"The kids only go anyway when they use Wi 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too.","start":1955.5968,"end":1956.3368,"sentiment":"neutral","sentiment_score":0.2694181501865387},{"text":"Bye.","start":1957.5968,"end":1958.0968,"sentiment":"neutral","sentiment_score":-0.10725899040699004}],"sentiment":"positive","sentiment_score":0.5404410424331824,"num_words":12,"start":1951.205,"end":1958.0968}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning, Eytan.\n\nChannel 1: Hi. My name is Ahmed. How are you?\n\nChannel 0: I'm good. How are you?\n\nChannel 1: I'm good. Actually, I'm just inquiring about a connection for my house on the Internet.\n\nChannel 0: Okay. Yep. Not a problem. Just hang on a sec. Okay.\n\nJust let me open up the thing. And how are you today?\n\nChannel 1: I'm good too.\n\nChannel 0: You sound like me. We need a holiday. Yeah?\n\nChannel 1: Sorry?\n\nChannel 0: I said we need a holiday by the looks of it.\n\nChannel 1: I know. I know.\n\nChannel 0: Let's\n\nChannel 1: Never\n\nChannel 0: just check\n\nChannel 1: yeah.\n\nChannel 0: the address here. What's the address?\n\nChannel 1: My address is 10, Number 10,\n\nChannel 0: Yep.\n\nChannel 1: Nankene Street, N A N K, E E, N,\n\nChannel 0: N\n\nChannel 1: Street,\n\nChannel 0: A N\n\nChannel 1: n k, double e, n, Street,\n\nChannel 0: no.\n\nChannel 1: Kialla.\n\nChannel 0: So it's N For Nelly, E For Eagle.\n\nChannel 1: No. N For Nelly, A For Apple, N For Nelly, K For Kelly, E For Eagle, E For Eagle, N For Nancy.\n\nChannel 0: Namkeen.\n\nChannel 1: Nankin Street, Kiala, K I A, L L, A\n\nChannel 0: K.\n\nChannel 1: I A\n\nChannel 0: Sorry. I A.\n\nChannel 1: K, K For Kelly, I For India, And A For Apple, L For Leo, L For Leo, A For Apple.\n\nChannel 0: Kialey.\n\nChannel 1: 3631.\n\nChannel 0: Ten Chemie Street, Kiowie, Victoria. Yeah?\n\nChannel 1: Kelly. Yes.\n\nChannel 0: Okay. Yeah. Now I'm not sorry about that. I'm just\n\nChannel 1: And that's all.\n\nChannel 0: sometimes\n\nChannel 1: It's all.\n\nChannel 0: out of the\n\nChannel 1: Yeah.\n\nChannel 0: funds, it's a really bit hard to\n\nChannel 1: That's all\n\nChannel 0: Most of\n\nChannel 1: good.\n\nChannel 0: this is in purple services. Okay. Would that have a lot number on it by any chance?\n\nChannel 1: 60\n\nChannel 0: Lots.\n\nChannel 1: three, not 60\n\nChannel 0: Okay.\n\nChannel 1: 3.\n\nChannel 0: Got it. Got it. Got it. So this is NBN. Yeah?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Yeah. Yeah. Not a problem. Have you been on our website?\n\nChannel 1: No. Not yet.\n\nChannel 0: Okay. So I'll just open up the website with MBN. MBN MBN MBN MBN MBNX. Okay. Do you know how many how many people will be using the Internet more or less?\n\nChannel 1: Actually, what happened is this is a new build property.\n\nChannel 0: Mhmm.\n\nChannel 1: I just needed a connection at the moment because I'm renting that property. And might be a family of four?\n\nChannel 0: Okay. So we got two plans for that. We got well, it just depends on what they're gonna use the Internet for. So four people just on a basic plan for $69.95 is plenty. But if they're gonna start because they're gonna have more than two TVs and playing I don't know.\n\nThey're gonna play games on and stuff like that, then it becomes a little bit too too slow. So the next plan out, which would probably be the plan, is the 50 Mbps, which is seventy nine ninety five. That's all with DST included for installation and stuff like that. Provisioning is done free. We send out a router.\n\nThey just install it, and that's it.\n\nChannel 1: So I just need to know is if, like, no one is living at the property at the moment. I only need either establishment. Right? Just just the connection from the main hole to the house. So do I have to take the plan with it?\n\nChannel 0: If they want if you want them to use Internet, yes. Otherwise, there'll be already a box already installed in there, but that's just the NBN box. It's not unless you activate a service, you can't have access to the Internet, if that makes any sense.\n\nChannel 1: Because there is no box in there.\n\nChannel 0: Well,\n\nChannel 1: That's\n\nChannel 0: according\n\nChannel 1: the only\n\nChannel 0: to to the well, let me just check on my end. It should have because it's coming up as connected. It looks like you're already connected. So it sounds like there's a box\n\nChannel 1: No.\n\nChannel 0: there. But let me just double check on my other platform. Where are we? Yeah. I'll just see what the okay.\n\nSo this is giving this. See, I'm on the NBN search. It says it looks like you already connected. That that that that that and it's showing me you got fiber to the premises.\n\nChannel 1: But there is nothing there. That's why I have\n\nChannel 0: Are you at the the apartment now?\n\nChannel 1: sorry. No. I'm not in in that house now. No.\n\nChannel 0: It's a house. Alright. Sorry. So the box could be anywhere towards the front of the house, maybe the living room, but it's always you're gonna find it in in the lower part of the wall.\n\nChannel 1: But how come the box is like like it's like a white box, isn't it?\n\nChannel 0: And it white, light gray, something like that. Just depends.\n\nChannel 1: Yeah. Yeah. But it's it's not there. It's not there. I my builder is try to connecting the try to have a look on the Internet line under the foot parking, but they can't find it.\n\nAnd they leave it like that. So they told me to connect the companies to just call the companies and ask them. That's the thing. How can I get\n\nChannel 0: What do you mean call the companies and ask\n\nChannel 1: means,\n\nChannel 0: them?\n\nChannel 1: like, to\n\nChannel 0: Yeah.\n\nChannel 1: connect\n\nChannel 0: But they're\n\nChannel 1: the NBN?\n\nChannel 0: they're probably they're probably thinking to connect the Internet. Right?\n\nChannel 1: Yeah.\n\nChannel 0: To connect Internet, you need to put an order through. But let me just hang on a sec. Let me just check something. 1019. Where are we?\n\nStreet name. Nansquene Street Suburb, Kialla. Kialla, Victoria. And its postcode is 3631. It's showing me you've got an NTD box there.\n\nIt's even giving me the serial number, D000065152260.\n\nChannel 1: Two 22223. What's the?\n\nChannel 0: And it's got 4UND one ports, d d one, d two, d three, d four, and it's fiber to the premises. An appointment with a technician is required. Okay. So appointment with a technician is required. So alright.\n\nSo FTP is available. Service plus one. Result pass. Connection type greenfield. So it's brand new.\n\nCVC ID auto assigned. Okay. So maybe the box is not installed yet. And to get it installed, you need to put an order through so we can make an appointment with a technician, then the technician will come out. So it looks like the conduit, everything's there.\n\nChannel 1: Yeah.\n\nChannel 0: All\n\nChannel 1: Yeah.\n\nChannel 0: they gotta just in in install is the optic box.\n\nChannel 1: Okay. So what do I have to do for that?\n\nChannel 0: Well, we can't we can't put the order through unless there is an Internet plan that goes with it. That's how it works. Nobody and, yeah, will not come out and just put out a box or send out a field technicians unless we put an order through.\n\nChannel 1: Okay.\n\nChannel 0: And that doesn't matter who you ring, what you ring the same you're gonna get the same reply everywhere.\n\nChannel 1: So so, sir, the the plan sixty nine ninety five, you tell me, is the base. Right?\n\nChannel 0: Yeah. Yeah. It's basic. I mean, you could you know, four or five people can use that. But as I said, it just it just depends.\n\nI mean, you can start at the basic plan, and then if it needs to be upgraded, we can upgrade it for you. That's free\n\nChannel 1: Mhmm.\n\nChannel 0: of charge. It's not a problem.\n\nChannel 1: Okay.\n\nChannel 0: You\n\nChannel 1: So\n\nChannel 0: don't\n\nChannel 1: what\n\nChannel 0: you\n\nChannel 1: the\n\nChannel 0: don't\n\nChannel 1: only\n\nChannel 0: know when people are moving in there?\n\nChannel 1: yeah, I don't know. That's the problem. I don't know. And and the only thing is if they are happy with this, they can keep it. But the only thing is whether they are going to pay it or not.\n\nThen it comes to me every month to pay it.\n\nChannel 0: Well, you need you need to talk do you know who the people are moving in, who they are?\n\nChannel 1: No. No. No. No. I don't know about them.\n\nIt's the\n\nChannel 0: Yeah.\n\nChannel 1: I just get the house last week.\n\nChannel 0: Well, you just tell them, look. There is an Internet plan. Trouble is that with NBN, it's, you know, it's it's not like a private embedder. It's all government owned, this NBN, so they've got very strict rules. That's the problem.\n\nSo to get an installation right now, normally, they charge a $120 for install fees, but they're not charging anything at the moment, which\n\nChannel 1: Okay.\n\nChannel 0: which is surprising. So we're we're we're good with that. There's no charges for the install. The only thing is that, yeah, there will be a charge for a service, $69.95 a month. I mean, it's not a lot of money, I mean, if you just bought\n\nChannel 1: I\n\nChannel 0: a\n\nChannel 1: know\n\nChannel 0: new\n\nChannel 1: that\n\nChannel 0: house, but\n\nChannel 1: because if I'm not using\n\nChannel 0: but\n\nChannel 1: it no. That's the thing. If if I'm not using it, I'm only trying it without any reason.\n\nChannel 0: yeah.\n\nChannel 1: Yeah.\n\nChannel 0: That's true. Yeah. Yeah. Yeah.\n\nChannel 1: Yeah. So that's the thing. So how can I that's another problem? How can I do the installment installation?\n\nChannel 0: You can't do the that's it. You can't do the installment unless we put an order through. And the only ones that could put the order through is through an ISP like like us or someone else, whatever. They put the order through, it goes through the NBN. They make an appointment, send out a technician.\n\nTechnician comes out, installs the box.\n\nChannel 1: So\n\nChannel 0: You get\n\nChannel 1: how\n\nChannel 0: the\n\nChannel 1: long\n\nChannel 0: router.\n\nChannel 1: it\n\nChannel 0: You sorry?\n\nChannel 1: how long it takes to install the box?\n\nChannel 0: It all depends on the workload, normally within two weeks.\n\nChannel 1: Okay. So okay. Let's see. Let's we go with the installation now. So what do I have to do with it?\n\nChannel 0: Okay. So we put the order through.\n\nChannel 1: Okay.\n\nChannel 0: You don't get charged until the box is installed, and then we send out a router for you guys to attach the router to the NBN box.\n\nChannel 1: Uh-huh.\n\nChannel 0: And then you're you're you're running on that basic plan.\n\nChannel 1: Okay.\n\nChannel 0: So whoever moves in, are they paying rent? Well,\n\nChannel 1: Yeah.\n\nChannel 0: obviously, they would be paying rent. You could either add that onto their rent bill.\n\nChannel 1: Yeah.\n\nChannel 0: That's what a lot of real estate agents do or stuff like stuff like this. In your\n\nChannel 1: Yeah.\n\nChannel 0: case, a lot of people, they just add it onto the\n\nChannel 1: Yeah.\n\nChannel 0: onto\n\nChannel 1: Bill\n\nChannel 0: the\n\nChannel 1: on\n\nChannel 0: rent,\n\nChannel 1: the rent. Yeah.\n\nChannel 0: and it just comes off the rent. Or they can say, oh, look. We'll take out our own plan, or you can transfer the account to them if they want to.\n\nChannel 1: Alright. Means if they wanna change the plan, they can change it.\n\nChannel 0: Yeah. Plan can always be updated anytime. That's not a problem.\n\nChannel 1: Mhmm. Okay. Alright. So I think that we can just do the order now.\n\nChannel 0: Okay. One second. Where are we? Where? Got it.\n\nThat's the main one. Okay. Just get rid of that one. Get rid of that. Yeah.\n\nBut then you got yourself a good deal there with fiber to the premises. I'll tell you what. That's that's the best technology you can get anywhere around the world.\n\nChannel 1: Uh-huh.\n\nChannel 0: That's\n\nChannel 1: Technology is changing every day.\n\nChannel 0: true. Yeah. Now what I'm gonna do, I'm gonna put here, just to begin with, a BYO modem.\n\nChannel 1: B y a.\n\nChannel 0: BYO. So you don't get charged for any anything at the moment,\n\nChannel 1: Okay.\n\nChannel 0: just just for the service plan.\n\nChannel 1: Okay.\n\nChannel 0: And when they move in, so they might move in in a week, two weeks, three weeks, so we don't start\n\nChannel 1: It\n\nChannel 0: billing you,\n\nChannel 1: starts.\n\nChannel 0: then you you yeah. Then you just give us a call. Say, look. They're gonna be moving in at a certain date,\n\nChannel 1: Yeah.\n\nChannel 0: then we'll send you out the modem, and we'll start charging from that date, if you know what I mean.\n\nChannel 1: Okay.\n\nChannel 0: Alright. So now my suggestion, it's up to you. If you go on a known contract with NBN, they've got a $45 charge. If you go on a twelve month contract, there's no fees, and you get 15% off for the first three months. And if you go on a\n\nChannel 1: Like,\n\nChannel 0: pretty\n\nChannel 1: look, if if I'm sorry. Sorry to cut you. But if I go on a contract for twelve months, the only thing is the tenants who move in, they don't want it.\n\nChannel 0: yeah.\n\nChannel 1: Then where that contract goes?\n\nChannel 0: Alright. So we'll just well, I'm just giving you the options, and you can\n\nChannel 1: Yeah.\n\nChannel 0: you can tell me what you're. Alright. So we'll just go into noncontract?\n\nChannel 1: Yes, please.\n\nChannel 0: Okay. Cool. And you could always explain this to the tenants, or you can give them our number. They can call us. Whatever.\n\nChannel 1: Yep.\n\nChannel 0: No stress there. 60. Alright. I'm not gonna charge you for the contract. Alright?\n\nI'll just\n\nChannel 1: Alright.\n\nChannel 0: leave it at zero.\n\nChannel 1: Okay.\n\nChannel 0: So we're getting no contract zero charge.\n\nChannel 1: Thank\n\nChannel 0: That\n\nChannel 1: you.\n\nChannel 0: should keep you happy. Alright? Alright. What's that? What's going on?\n\nAlright. So I need your first name.\n\nChannel 1: Amrit, a m r I t.\n\nChannel 0: M a r I t sorry?\n\nChannel 1: Yeah. A for apple. Starts with\n\nChannel 0: Marit\n\nChannel 1: a\n\nChannel 0: Marit. Yeah?\n\nChannel 1: a m r I t, t for\n\nChannel 0: Oh,\n\nChannel 1: Tom.\n\nChannel 0: sorry.\n\nChannel 1: Yeah.\n\nChannel 0: M a m\n\nChannel 1: No. No. No. No. No.\n\nNo. Okay. Start with the first letter. AForAppleMForWhatever. MoveRForRomeoIForIndiaTForTango.\n\nChannel 0: Oh, Umrick. Sorry. So\n\nChannel 1: That's\n\nChannel 0: that's AForAppleMFor\n\nChannel 1: all.\n\nChannel 0: Mary.\n\nChannel 1: M for Mary.\n\nChannel 0: And the last name?\n\nChannel 1: K for Kelly, a for apple, u for umbrella, r for Romeo.\n\nChannel 0: Cara. Okay. It's cool. So the address is Number 1019 Kialla. Is it a new area?\n\nKialla.\n\nChannel 1: Yeah. It it's 7 Creek, the newest site. They're just still there\n\nChannel 0: What about\n\nChannel 1: in the\n\nChannel 0: what\n\nChannel 1: building.\n\nChannel 0: area?\n\nChannel 1: It's 7 Creek.\n\nChannel 0: 7 Creek.\n\nChannel 1: Yeah. 7 Creek. It's the site name is 7. So\n\nChannel 0: Okay.\n\nChannel 1: the\n\nChannel 0: But is\n\nChannel 1: Kiala\n\nChannel 0: that is that in the near, like, Sunshine, that area?\n\nChannel 1: no.\n\nChannel 0: Or\n\nChannel 1: No. No. It's it's in Shepparton.\n\nChannel 0: oh, wow. Shepparton. That's\n\nChannel 1: Yeah.\n\nChannel 0: a nice nice place for olive oil.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. An email address?\n\nChannel 1: G I\n\nChannel 0: Yep. Mhmm.\n\nChannel 1: r n\n\nChannel 0: Infinelli?\n\nChannel 1: s\n\nChannel 0: Yep.\n\nChannel 1: one nine seven eight\n\nChannel 0: One nine seven eight. Yep.\n\nChannel 1: @gmail.com.\n\nChannel 0: G mail dot com. So that's g for George no. G\n\nChannel 1: Yeah.\n\nChannel 0: for jungle. No. G for jolly. G for Jean. I don't know.\n\nG. You know, I get myself between the g's and the j's, but it's not a j. Right?\n\nChannel 1: It's not a j. It's a g.\n\nChannel 0: So it's g I\n\nChannel 1: V for\n\nChannel 0: r n\n\nChannel 1: yeah.\n\nChannel 0: it's girn,forNelly,197@gmail.com. Yeah?\n\nChannel 1: Okay. Yep.\n\nChannel 0: And the best form of contact is that mobile number I have on screen. 990430.\n\nChannel 1: Yep. 42225. Right.\n\nChannel 0: Hold on. 2258. That's an easy one to remember. Okay. Form of ID, driver's license, minikiki card, passport.\n\nChannel 1: So what you want me to\n\nChannel 0: Well, I\n\nChannel 1: just\n\nChannel 0: need\n\nChannel 1: tell.\n\nChannel 0: a a formal ID. So if you got a driver's license driver's license number, that as a that protects the account. So if anybody rings up, we wanna make sure that it's you, not just anybody else. So we always ask them their driver's license or ID number and their birthday, so we double check that.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So the driver's number is 03\n\nChannel 0: Mhmm.\n\nChannel 1: 99\n\nChannel 0: Yep.\n\nChannel 1: 8076\n\nChannel 0: Eight zero seven six nine. And your date of birth, please?\n\nChannel 1: '9. 05/14/1978.\n\nChannel 0: 1978. Okay. So okay. Will that be processed with Mastercard or Visa?\n\nChannel 1: Mastercard?\n\nChannel 0: Yep. We just need your card number's name. Would that be yourself?\n\nChannel 1: Yep.\n\nChannel 0: Sorry.\n\nChannel 1: A\n\nChannel 0: Good. Good. Well, how how do you spell your first name again? Oh, Amrit Amrit. Sorry.\n\nChannel 1: m\n\nChannel 0: Yep.\n\nChannel 1: r\n\nChannel 0: Amrit.\n\nChannel 1: I t\n\nChannel 0: Amrit.\n\nChannel 1: p a l, Paul,\n\nChannel 0: Yep.\n\nChannel 1: and last name is Kaur, k a u r.\n\nChannel 0: K a u and the card number?\n\nChannel 1: 5163\n\nChannel 0: Five one six three. Yep.\n\nChannel 1: 2125\n\nChannel 0: Two one two five. Yep.\n\nChannel 1: 06871584.\n\nChannel 0: Zero six eight seven 1584. I'll just read it back to you because this goes into a back end. We don't get to see the card number again, so I just wanna make sure it's correct. So the first four digits is 5163\n\nChannel 1: Yep.\n\nChannel 0: then 2125\n\nChannel 1: Yep.\n\nChannel 0: 0687\n\nChannel 1: Yep.\n\nChannel 0: 1584.\n\nChannel 1: Yep.\n\nChannel 0: Expiry date.\n\nChannel 1: 05/02. Right?\n\nChannel 0: Damn. Getting already two eight went February. Oh, that's too fast. And at the back of the card, there's a three digit security code.\n\nChannel 1: 25. Right.\n\nChannel 0: 258. Now this is gonna go through a security check right now as we go through it. And it might you might receive a code that goes to your phone, which sends in 258. I just need the code, and that's it.\n\nChannel 1: You need a code.\n\nChannel 0: Yeah. It'll come to your phone.\n\nChannel 1: It says never share this code.\n\nChannel 0: Yeah. I know.\n\nChannel 1: That's a risk\n\nChannel 0: But\n\nChannel 1: pack.\n\nChannel 0: yep. That's right.\n\nChannel 1: So why do I have to share this code then?\n\nChannel 0: So I can just finish the process.\n\nChannel 1: Is it is it legitimate or is it scam?\n\nChannel 0: Oh my god. It's legitimate.\n\nChannel 1: See the see the thing is now we don't know what's happening around the world.\n\nChannel 0: Yeah. No. I I totally understand. But, yeah, we as I said, we don't get to see the car. We don't get to see nothing.\n\nWe process the order for you, and this is one of the security options that come through. And it's a one time password that they sent to your phone, not to our phone. If they send it to our phone, then it would be a scam. But because they're sending it to your phone, it's coming directly from your bank, and it's part of the process. So we could just finish off this simple order.\n\nChannel 1: Uh-huh. Alright. So it's 31690.\n\nChannel 0: 31690.\n\nChannel 1: 3\n\nChannel 0: Okay.\n\nChannel 1: 69.\n\nChannel 0: Sorry?\n\nChannel 1: 369.\n\nChannel 0: 3\n\nChannel 1: No. It's 31690369.\n\nChannel 0: one 0, 369. Sorry. Alright. This will finish the process.\n\nChannel 1: And can I ask you another thing as well?\n\nChannel 0: You can ask me anything you want,\n\nChannel 1: So\n\nChannel 0: love.\n\nChannel 1: is there is there anything that fast track this order? Because what happened is we have to do a landscaping as well. So after finishing the landscaping and if the technician goes there, then they need to rip off the landscaping again, then I'll have to pay back again.\n\nChannel 0: What so that is you have to\n\nChannel 1: You know what is to getting the establishment fees from the mine whole whole point to the home, maybe they need technician needs to put the wire underneath or something.\n\nChannel 0: No. Those conduit should be already there for the box, because they're\n\nChannel 1: I\n\nChannel 0: not\n\nChannel 1: don't\n\nChannel 0: gonna\n\nChannel 1: know.\n\nChannel 0: send out a technician to do the full install from the road to your house. That's already done. So\n\nChannel 1: But\n\nChannel 0: all the\n\nChannel 1: why\n\nChannel 0: tech\n\nChannel 1: our our builder\n\nChannel 0: sorry?\n\nChannel 1: is saying because when we handed over the keys, the builder is saying they can't find the connection. I don't know what they are talking about, and\n\nChannel 0: Well,\n\nChannel 1: I\n\nChannel 0: for\n\nChannel 1: don't\n\nChannel 0: the\n\nChannel 1: know\n\nChannel 0: NBN\n\nChannel 1: how\n\nChannel 0: box\n\nChannel 1: yeah. To put to put it up there.\n\nChannel 0: That's a bit strange. So you're saying that the hang on a sec. This is let me just check something here because I gotta fill in this information you're after, it's not gonna come through until you receive a call from NBN, you know, which can be a real bit of a pain. Hang on. Let me just finish this off for a second.\n\n161964. Is that 1964. And I'm just gonna put your name through. So I'm giving them here now all your\n\nChannel 1: So what's your contact number? Sorry. I just need to write it down incorrect.\n\nChannel 0: details. Now I'll give them your contact number, which is 04304222258. Right? That's your number. Copy.\n\nI'll put that in here. Put in your reference as well. So let me just check everything. 25. Code.\n\nEnter the no change. So that means it's already the conduit should be already there. It's just a matter of but I think, you know, the technician will know where it is. And if any other work is required, which I don't think so, because if it was, no one asked me to get a copy of your contract to verify the address and stuff like that.\n\nChannel 1: Okay.\n\nChannel 0: So if you got if there's a new building, alright, and there's been nothing in installed there,\n\nChannel 1: Yes. No.\n\nChannel 0: and it doesn't come up on their map, it's telling me they'll tell me then we need a copy of your contract and some sort of proof of address, and then I will send that out to him. And then that could take that takes a lot longer. But because the orders come through, alright, they're just requesting a time for a visit for a technician to come out, and that's telling me that I need to just come out and install the NTD boxes. It's called a network terminal device. So it's the NTD box, which is the NBN box,\n\nChannel 1: Okay.\n\nChannel 0: and it's a optical box that has all four optical outlets.\n\nChannel 1: Okay.\n\nChannel 0: Normally, everything is goes through the optical port one.\n\nChannel 1: Mhmm.\n\nChannel 0: So by the time they come through, they'll get back to us, and they'll tell us a service record. Success record. That's right. Now waiting okay. So now that the order's gone through, I'm awaiting details.\n\nOnce I get that detail come through, they'll tell me when it's more appropriate for the technician to come out for you because they have two time slots during the day from eight to twelve and from one till five. So it'll be a morning or afternoon.\n\nChannel 1: Okay.\n\nChannel 0: And now then what I mean, you let me know what's better for you, morning or afternoon, and I'll say, look. Customer needs prefers\n\nChannel 1: Like,\n\nChannel 0: morning.\n\nChannel 1: the the only thing is there is no one at home.\n\nChannel 0: Okay. And how far is that from where you live, the house?\n\nChannel 1: Nearly two hours. So\n\nChannel 0: But\n\nChannel 1: are\n\nChannel 0: isn't\n\nChannel 1: they\n\nChannel 0: there\n\nChannel 1: working on the weekends?\n\nChannel 0: I'm not sure. I don't think so. I'm not sure. They could. I think they do.\n\nI'm I'm not a 100% sure because we don't get too many of these situations. Normally, when the the order goes through like that, it's normally telling us that the order's done, but because there was saying that technician is required, it means somebody has to go out there.\n\nChannel 1: That's alright. So you know what is just put in the morning after nine.\n\nChannel 0: The morning.\n\nChannel 1: Yeah. Nine. Not\n\nChannel 0: Yeah.\n\nChannel 1: not\n\nChannel 0: Because they'll they'll need access they'll need access to\n\nChannel 1: my\n\nChannel 0: the\n\nChannel 1: brother lives there. My brother lives there. I can just call him, but he goes on work by 11:00.\n\nChannel 0: Yeah. With the thing is with the MEN, they'll go from eight till twelve, and they don't give you a specific time. That's the problem.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. They\n\nChannel 1: So\n\nChannel 0: don't they don't make it easy unless you you I don't know. You could find somebody that you have\n\nChannel 1: alright.\n\nChannel 0: say your\n\nChannel 1: That's alright. Just put eight to twelve. Eight to eight to twelve. Over neighbors\n\nChannel 0: yep.\n\nChannel 1: at front door, I maybe call them and they will can they will they will keep an eye.\n\nChannel 0: Why? You're where so I'm in Melbourne. Alright. You're in Shepparton. Yeah.\n\nAnd at Shepparton, it's a pretty friendly I mean, I know I have a lot of customers up there, but I can't say you know what I mean?\n\nChannel 1: No. No. That's alright.\n\nChannel 0: And\n\nChannel 1: My\n\nChannel 0: it's\n\nChannel 1: my\n\nChannel 0: a it's\n\nChannel 1: brother\n\nChannel 0: a\n\nChannel 1: lives\n\nChannel 0: nice\n\nChannel 1: in Shepparton. My brother\n\nChannel 0: yeah.\n\nChannel 1: lives in Shepparton. It's fine. It's only, like, a five minute drive from his house. But only thing is he's working. That's the problem.\n\nBut our neighbors our front door neighbors, they they're fine. We\n\nChannel 0: Yeah.\n\nChannel 1: can contact\n\nChannel 0: Yeah.\n\nChannel 1: them, and they will be there.\n\nChannel 0: Yeah. Beautiful.\n\nChannel 1: But just\n\nChannel 0: Alright.\n\nChannel 1: need to but just need to put it on the notes\n\nChannel 0: Yep.\n\nChannel 1: that don't go if not if they knock on the door, they don't open means, like, they knock on my door, no one opens, that doesn't mean they have to have to go to the neighbor's house. So they go to the neighbor's house and knock on there and say we are calling that house. So they can definitely someone will be there.\n\nChannel 0: Okay. So you're telling for them to pick up the keys at your neighbor's house?\n\nChannel 1: The the keys yes. They can they can come and they can open the door.\n\nChannel 0: If the if if somebody let me look. Let's just wait. Let's see when they booked the the the appointment time. And then once they let me know the appointment\n\nChannel 1: Yeah.\n\nChannel 0: time, I'll get I'll give you a callback,\n\nChannel 1: Yeah.\n\nChannel 0: and then\n\nChannel 1: Better\n\nChannel 0: we can\n\nChannel 1: if\n\nChannel 0: work\n\nChannel 1: you\n\nChannel 0: it out.\n\nChannel 1: can\n\nChannel 0: But I think for for NBN, they just wanna knock on the door and somebody would be there.\n\nChannel 1: alright. Okay.\n\nChannel 0: Yeah. I\n\nChannel 1: Just just\n\nChannel 0: I I can't sorry. Yep.\n\nChannel 1: sorry. Just ask for the time when they whenever they give you the time. Please let me know so that\n\nChannel 0: Yeah.\n\nChannel 1: I can\n\nChannel 0: Yeah.\n\nChannel 1: arrange someone.\n\nChannel 0: No. Definitely. 100%.\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome. Anything else?\n\nChannel 1: Not all good.\n\nChannel 0: You don't want a holiday voucher for anywhere?\n\nChannel 1: I mean, if the connection sets up after that, maybe just book a holidays for me, please.\n\nChannel 0: Yeah. That's it. Alright. No. It's really nice talking to you.\n\nYou have a wonderful day.\n\nChannel 1: But can I just\n\nChannel 0: Yes,\n\nChannel 1: ask you\n\nChannel 0: sir.\n\nChannel 1: another thing, I'm so sorry?\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: But\n\nChannel 0: Yeah. Sure.\n\nChannel 1: when the\n\nChannel 0: Yeah.\n\nChannel 1: when NBN calls me, what's is the reference number do I have to give them or anything else like\n\nChannel 0: Yeah.\n\nChannel 1: that?\n\nChannel 0: I'll give you all that information once NBN updates. I'm still awaiting details. Those details could come anytime today or tomorrow or something like that. Once I got the details, I'll give you a call, and I'll give you all the information you need.\n\nChannel 1: Okay. Alright. No problem. Thank you very much for your help.\n\nChannel 0: You're\n\nChannel 1: And\n\nChannel 0: most\n\nChannel 1: hopefully\n\nChannel 0: welcome.\n\nChannel 1: hopefully, everything goes alright.\n\nChannel 0: It should be no problem. It's only Internet. No no stress.\n\nChannel 1: Now I'm not stressed because the real estate people, they're saying you have to do this, you have to do that. Because\n\nChannel 0: Yeah.\n\nChannel 1: it's yeah. So that's a lot of\n\nChannel 0: I\n\nChannel 1: work\n\nChannel 0: think\n\nChannel 1: to\n\nChannel 0: it's\n\nChannel 1: do.\n\nChannel 0: now the problem is now Internet is not a luxury anymore.\n\nChannel 1: Yeah. But\n\nChannel 0: It\n\nChannel 1: but\n\nChannel 0: it's part of everyday life now, so that's why\n\nChannel 1: yeah.\n\nChannel 0: they're\n\nChannel 1: That's\n\nChannel 0: they're\n\nChannel 1: the\n\nChannel 0: they're asking you to do this and to do that.\n\nChannel 1: even with the kids as well. The kids only go anyway when they use Wi\n\nChannel 0: Yeah. That's right. Exactly.\n\nChannel 1: Fi. So\n\nChannel 0: Yeah. Uh-huh. Yeah.\n\nChannel 1: yeah.\n\nChannel 0: No no Wi Fi kids drive you crazy.\n\nChannel 1: Yes. Yes. Exactly. So that's the thing. Alright.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. No no problem at all. Thank you very much.\n\nChannel 0: Alright.\n\nChannel 1: And,\n\nChannel 0: You have a lovely\n\nChannel 1: yeah,\n\nChannel 0: day and a lovely\n\nChannel 1: you too.\n\nChannel 0: week.\n\nChannel 1: Bye. You too.\n\nChannel 0: Okay. Thank you. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good morning, Eytan.","start":0.48,"end":1.62,"sentiment":"positive","sentiment_score":0.449927677710851}],"sentiment":"positive","sentiment_score":0.449927677710851,"channel":0,"num_words":3,"start":0.48,"end":1.62},{"sentences":[{"text":"Hi.","start":2.48,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.27254560589790344},{"text":"My name is Ahmed.","start":2.8799999,"end":3.84,"sentiment":"neutral","sentiment_score":0.27141033113002777},{"text":"How are you?","start":3.84,"end":4.66,"sentiment":"neutral","sentiment_score":0.2672366797924042}],"sentiment":"neutral","sentiment_score":0.2699871212244034,"channel":1,"num_words":8,"start":2.48,"end":4.66},{"sentences":[{"text":"I'm good.","start":5.68,"end":6.16,"sentiment":"positive","sentiment_score":0.5525742471218109},{"text":"How are you?","start":6.16,"end":6.8999996,"sentiment":"positive","sentiment_score":0.39361905058224994}],"sentiment":"positive","sentiment_score":0.4572011291980743,"channel":0,"num_words":5,"start":5.68,"end":6.8999996},{"sentences":[{"text":"I'm good.","start":7.2799997,"end":7.94,"sentiment":"positive","sentiment_score":0.4733549654483795},{"text":"Actually, I'm just inquiring about a connection for my house on the Internet.","start":8.32,"end":15.225,"sentiment":"neutral","sentiment_score":0.11974194817818128}],"sentiment":"neutral","sentiment_score":0.1668903504808744,"channel":1,"num_words":15,"start":7.2799997,"end":15.225},{"sentences":[{"text":"Okay.","start":15.615,"end":16.095,"sentiment":"neutral","sentiment_score":0.11033785343170166},{"text":"Yep.","start":16.095,"end":16.574999,"sentiment":"neutral","sentiment_score":0.1118750125169754},{"text":"Not a problem.","start":16.574999,"end":17.375,"sentiment":"neutral","sentiment_score":0.1985260397195816},{"text":"Just hang on a 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me.","start":33.010002,"end":33.97,"sentiment":"neutral","sentiment_score":0.32164469361305237},{"text":"We need a holiday.","start":33.97,"end":34.77,"sentiment":"neutral","sentiment_score":0.04071744903922081},{"text":"Yeah?","start":34.77,"end":35.27,"sentiment":"neutral","sentiment_score":0.02144217304885387}],"sentiment":"neutral","sentiment_score":0.16343230485088295,"channel":0,"num_words":9,"start":33.010002,"end":35.27},{"sentences":[{"text":"Sorry?","start":35.89,"end":36.39,"sentiment":"neutral","sentiment_score":-0.005393415689468384}],"sentiment":"neutral","sentiment_score":-0.005393415689468384,"channel":1,"num_words":1,"start":35.89,"end":36.39},{"sentences":[{"text":"I said we need a holiday by the looks of it.","start":36.77,"end":39.11,"sentiment":"neutral","sentiment_score":-0.0012416592375798661}],"sentiment":"neutral","sentiment_score":-0.0012416592375798661,"channel":0,"num_words":11,"start":36.77,"end":39.11},{"sentences":[{"text":"I 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check","start":43.395,"end":44.195,"sentiment":"neutral","sentiment_score":-0.03511658124625683}],"sentiment":"neutral","sentiment_score":-0.03511658124625683,"channel":0,"num_words":2,"start":43.395,"end":44.195},{"sentences":[{"text":"yeah.","start":43.754997,"end":44.254997,"sentiment":"neutral","sentiment_score":-0.02775730937719345}],"sentiment":"neutral","sentiment_score":-0.02775730937719345,"channel":1,"num_words":1,"start":43.754997,"end":44.254997},{"sentences":[{"text":"the address here.","start":44.195,"end":45.235,"sentiment":"neutral","sentiment_score":-0.020498679329951603},{"text":"What's the address?","start":45.235,"end":46.215,"sentiment":"neutral","sentiment_score":-0.004292953293770552}],"sentiment":"neutral","sentiment_score":-0.012395816311861077,"channel":0,"num_words":6,"start":44.195,"end":46.215},{"sentences":[{"text":"My address is 10, Number 10,","start":47.195,"end":49.454998,"sentiment":"neutral","sentiment_score":0.0031846274311343827}],"sentiment":"neutral","sentiment_score":0.0031846274311343827,"channel":1,"num_words":6,"start":47.195,"end":49.454998},{"sentences":[{"text":"Yep.","start":49.635,"end":50.135,"sentiment":"neutral","sentiment_score":0.012759309262037275}],"sentiment":"neutral","sentiment_score":0.012759309262037275,"channel":0,"num_words":1,"start":49.635,"end":50.135},{"sentences":[{"text":"Nankene Street, N A N K, E E, N,","start":49.754997,"end":53.135,"sentiment":"neutral","sentiment_score":0.00457750881711642}],"sentiment":"neutral","sentiment_score":0.00457750881711642,"channel":1,"num_words":9,"start":49.754997,"end":53.135},{"sentences":[{"text":"N","start":53.87,"end":54.37,"sentiment":"neutral","sentiment_score":0.0030596107244491577}],"sentiment":"neutral","sentiment_score":0.0030596107244491577,"channel":0,"num_words":1,"start":53.87,"end":54.37},{"sentences":[{"text":"Street,","start":54.074997,"end":54.574997,"sentiment":"neutral","sentiment_score":0.004119776654988527}],"sentiment":"neutral","sentiment_score":0.004119776654988527,"channel":1,"num_words":1,"start":54.074997,"end":54.574997},{"sentences":[{"text":"A N","start":54.59,"end":55.57,"sentiment":"neutral","sentiment_score":-0.0006384318694472313}],"sentiment":"neutral","sentiment_score":-0.0006384318694472313,"channel":0,"num_words":2,"start":54.59,"end":55.57},{"sentences":[{"text":"n k, double e, n, Street,","start":55.354996,"end":59.99,"sentiment":"neutral","sentiment_score":-0.004438873380422592}],"sentiment":"neutral","sentiment_score":-0.004438873380422592,"channel":1,"num_words":6,"start":55.354996,"end":59.99},{"sentences":[{"text":"no.","start":60.59,"end":61.09,"sentiment":"neutral","sentiment_score":-0.014102821238338947}],"sentiment":"neutral","sentiment_score":-0.014102821238338947,"channel":0,"num_words":1,"start":60.59,"end":61.09},{"sentences":[{"text":"Kialla.","start":61.81,"end":62.31,"sentiment":"neutral","sentiment_score":-0.002941409824416042}],"sentiment":"neutral","sentiment_score":-0.002941409824416042,"channel":1,"num_words":1,"start":61.81,"end":62.31},{"sentences":[{"text":"So it's N For Nelly, E For Eagle.","start":61.87,"end":65.17,"sentiment":"neutral","sentiment_score":-0.0012698023638222367}],"sentiment":"neutral","sentiment_score":-0.0012698023638222367,"channel":0,"num_words":8,"start":61.87,"end":65.17},{"sentences":[{"text":"No.","start":65.65,"end":66.05,"sentiment":"neutral","sentiment_score":-0.026691719889640808},{"text":"N For Nelly, A For Apple, N For Nelly, K For Kelly, E For Eagle, E For Eagle, N For Nancy.","start":66.05,"end":72.87,"sentiment":"neutral","sentiment_score":-0.0070567019727258455}],"sentiment":"neutral","sentiment_score":-0.007949202787131071,"channel":1,"num_words":22,"start":65.65,"end":72.87},{"sentences":[{"text":"Namkeen.","start":75.454994,"end":75.954994,"sentiment":"neutral","sentiment_score":0.007808184716850519}],"sentiment":"neutral","sentiment_score":0.007808184716850519,"channel":0,"num_words":1,"start":75.454994,"end":75.954994},{"sentences":[{"text":"Nankin Street, Kiala, K I A, L L, A","start":76.905,"end":81.565,"sentiment":"neutral","sentiment_score":0.00019527573345435985}],"sentiment":"neutral","sentiment_score":0.00019527573345435985,"channel":1,"num_words":9,"start":76.905,"end":81.565},{"sentences":[{"text":"K.","start":82.735,"end":83.235,"sentiment":"neutral","sentiment_score":-0.007689198479056358}],"sentiment":"neutral","sentiment_score":-0.007689198479056358,"channel":0,"num_words":1,"start":82.735,"end":83.235},{"sentences":[{"text":"I A","start":84.425,"end":85.245,"sentiment":"neutral","sentiment_score":-0.02486152295023203}],"sentiment":"neutral","sentiment_score":-0.02486152295023203,"channel":1,"num_words":2,"start":84.425,"end":85.245},{"sentences":[{"text":"Sorry.","start":86.049995,"end":86.549995,"sentiment":"neutral","sentiment_score":-0.04335274547338486},{"text":"I A.","start":86.93,"end":87.75,"sentiment":"neutral","sentiment_score":-0.023063824512064457}],"sentiment":"neutral","sentiment_score":-0.029826798165837925,"channel":0,"num_words":3,"start":86.049995,"end":87.75},{"sentences":[{"text":"K, K For Kelly, I For India, And A For Apple, L For Leo, L For Leo, A For Apple.","start":87.33,"end":95.19,"sentiment":"neutral","sentiment_score":-0.004429077927488834}],"sentiment":"neutral","sentiment_score":-0.004429077927488834,"channel":1,"num_words":20,"start":87.33,"end":95.19},{"sentences":[{"text":"Kialey.","start":96.13,"end":96.63,"sentiment":"neutral","sentiment_score":0.005356013774871826}],"sentiment":"neutral","sentiment_score":0.005356013774871826,"channel":0,"num_words":1,"start":96.13,"end":96.63},{"sentences":[{"text":"3631.","start":98.29,"end":99.525,"sentiment":"neutral","sentiment_score":0.0043372237123548985}],"sentiment":"neutral","sentiment_score":0.0043372237123548985,"channel":1,"num_words":1,"start":98.29,"end":99.525},{"sentences":[{"text":"Ten Chemie Street, Kiowie, 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chance?","start":116.479996,"end":119.36,"sentiment":"neutral","sentiment_score":0.011924397877671501}],"sentiment":"neutral","sentiment_score":0.0015375383526963346,"channel":0,"num_words":17,"start":112.479996,"end":119.36},{"sentences":[{"text":"60","start":119.060005,"end":119.560005,"sentiment":"neutral","sentiment_score":-0.00019486714154481888}],"sentiment":"neutral","sentiment_score":-0.00019486714154481888,"channel":1,"num_words":1,"start":119.060005,"end":119.560005},{"sentences":[{"text":"Lots.","start":119.36,"end":119.86,"sentiment":"neutral","sentiment_score":-0.002978021278977394}],"sentiment":"neutral","sentiment_score":-0.002978021278977394,"channel":0,"num_words":1,"start":119.36,"end":119.86},{"sentences":[{"text":"three, not 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NBN.","start":122.24,"end":123.46,"sentiment":"neutral","sentiment_score":0.02300963830202818},{"text":"Yeah?","start":123.52,"end":124.02,"sentiment":"neutral","sentiment_score":0.0167976263910532}],"sentiment":"neutral","sentiment_score":0.031418280506675896,"channel":0,"num_words":11,"start":121.2,"end":124.02},{"sentences":[{"text":"Yeah.","start":124.100006,"end":124.600006,"sentiment":"neutral","sentiment_score":0.023798638954758644}],"sentiment":"neutral","sentiment_score":0.023798638954758644,"channel":1,"num_words":1,"start":124.100006,"end":124.600006},{"sentences":[{"text":"Yeah.","start":125.195,"end":125.354996,"sentiment":"neutral","sentiment_score":0.03002768382430077},{"text":"Yeah.","start":125.354996,"end":125.595,"sentiment":"neutral","sentiment_score":0.035604219883680344},{"text":"Yeah.","start":125.595,"end":125.835,"sentiment":"neutral","sentiment_score":0.04014088958501816},{"text":"Not a problem.","start":125.835,"end":126.814995,"sentiment":"neutral","sentiment_score":0.04369309234122435},{"text":"Have you been on our website?","start":127.755,"end":130.095,"sentiment":"neutral","sentiment_score":-0.003963449349006017}],"sentiment":"neutral","sentiment_score":0.01775594785188635,"channel":0,"num_words":12,"start":125.195,"end":130.095},{"sentences":[{"text":"No.","start":130.805,"end":131.205,"sentiment":"neutral","sentiment_score":-0.05950194597244263},{"text":"Not yet.","start":131.205,"end":132.025,"sentiment":"neutral","sentiment_score":-0.047208234667778015}],"sentiment":"neutral","sentiment_score":-0.05130613843599955,"channel":1,"num_words":3,"start":130.805,"end":132.025},{"sentences":[{"text":"Okay.","start":132.47499,"end":132.875,"sentiment":"neutral","sentiment_score":0.0123736634850502},{"text":"So I'll just open up the website with MBN.","start":132.875,"end":135.855,"sentiment":"neutral","sentiment_score":0.02794732463856538},{"text":"MBN MBN MBN MBN MBNX.","start":141.85,"end":143.79001,"sentiment":"neutral","sentiment_score":0.012674462795257569},{"text":"Okay.","start":146.09001,"end":146.41,"sentiment":"neutral","sentiment_score":0.015644628554582596},{"text":"Do you know how many how many people will be using the Internet more or less?","start":146.41,"end":149.55,"sentiment":"neutral","sentiment_score":-0.011689018341712654}],"sentiment":"neutral","sentiment_score":0.004871632321737707,"channel":0,"num_words":32,"start":132.47499,"end":149.55},{"sentences":[{"text":"Actually, what happened is this is a new build property.","start":149.42,"end":152.24,"sentiment":"neutral","sentiment_score":-0.027500927168875932}],"sentiment":"neutral","sentiment_score":-0.027500927168875932,"channel":1,"num_words":10,"start":149.42,"end":152.24},{"sentences":[{"text":"Mhmm.","start":152.055,"end":152.555,"sentiment":"neutral","sentiment_score":-0.01852291449904442}],"sentiment":"neutral","sentiment_score":-0.01852291449904442,"channel":0,"num_words":1,"start":152.055,"end":152.555},{"sentences":[{"text":"I just needed a connection at the moment because I'm renting that property.","start":153.02,"end":157.515,"sentiment":"neutral","sentiment_score":-0.06832905586522359},{"text":"And might be a family of four?","start":159.095,"end":160.955,"sentiment":"neutral","sentiment_score":0.00694796336548669}],"sentiment":"neutral","sentiment_score":-0.041982099134474996,"channel":1,"num_words":20,"start":153.02,"end":160.955},{"sentences":[{"text":"Okay.","start":163.09499,"end":163.575,"sentiment":"neutral","sentiment_score":0.04225791245698929},{"text":"So we got two plans for that.","start":163.575,"end":165.28,"sentiment":"neutral","sentiment_score":0.09974043230925288},{"text":"We got well, it just depends on what they're gonna use the Internet for.","start":165.28,"end":168.66,"sentiment":"neutral","sentiment_score":0.12603855345930373},{"text":"So four people just on a basic plan for $69.95 is plenty.","start":168.96,"end":173.06,"sentiment":"neutral","sentiment_score":0.22577966625491777},{"text":"But if they're gonna start because they're gonna have more than two TVs and playing I don't know.","start":173.2,"end":179.425,"sentiment":"neutral","sentiment_score":-0.25318307967649567}],"sentiment":"neutral","sentiment_score":0.012635408614117365,"channel":0,"num_words":52,"start":163.09499,"end":179.425},{"sentences":[{"text":"They're gonna play games on and stuff like that, then it becomes a little bit too too slow.","start":179.425,"end":186.565,"sentiment":"negative","sentiment_score":-0.3889905661344528},{"text":"So the next plan out, which would probably be the plan, is the 50 Mbps, which is seventy nine ninety five.","start":187.025,"end":194.77,"sentiment":"neutral","sentiment_score":0.0841949014436631},{"text":"That's all with DST included for installation and stuff like that.","start":194.77,"end":198.23,"sentiment":"neutral","sentiment_score":0.1846857504411177},{"text":"Provisioning is done free.","start":198.45,"end":199.81,"sentiment":"neutral","sentiment_score":0.20130536705255508},{"text":"We send out a router.","start":199.81,"end":200.85,"sentiment":"neutral","sentiment_score":0.16509714722633362}],"sentiment":"neutral","sentiment_score":-0.026635369506932922,"channel":0,"num_words":59,"start":179.425,"end":200.85},{"sentences":[{"text":"They just install it, and that's it.","start":200.85,"end":202.71,"sentiment":"neutral","sentiment_score":0.11635769371475492}],"sentiment":"neutral","sentiment_score":0.11635769371475492,"channel":0,"num_words":7,"start":200.85,"end":202.71},{"sentences":[{"text":"So I just need to know is if, like, no one is living at the property at the moment.","start":203.48,"end":207.8,"sentiment":"neutral","sentiment_score":-0.1222846057069929},{"text":"I only need either establishment.","start":207.8,"end":209.66,"sentiment":"neutral","sentiment_score":-0.05116159692406654},{"text":"Right?","start":210.12,"end":210.62,"sentiment":"neutral","sentiment_score":-0.016346191987395287},{"text":"Just just the connection from the main hole to the house.","start":210.68,"end":215.705,"sentiment":"neutral","sentiment_score":0.007653471759774468},{"text":"So do I have to take the plan with it?","start":216.005,"end":218.505,"sentiment":"neutral","sentiment_score":0.01852275338023901}],"sentiment":"neutral","sentiment_score":-0.05056839047566704,"channel":1,"num_words":46,"start":203.48,"end":218.505},{"sentences":[{"text":"If they want if you want them to use Internet, yes.","start":220.17,"end":223.55,"sentiment":"neutral","sentiment_score":0.0605039389973337},{"text":"Otherwise, there'll be already a box already installed in there, but that's just the NBN box.","start":224.73,"end":229.85,"sentiment":"neutral","sentiment_score":-0.07890205434523523},{"text":"It's not unless you activate a service, you can't have access to the Internet, if that makes any sense.","start":229.85,"end":236.52501,"sentiment":"neutral","sentiment_score":-0.11210653479946286}],"sentiment":"neutral","sentiment_score":-0.05928073264658451,"channel":0,"num_words":46,"start":220.17,"end":236.52501},{"sentences":[{"text":"Because there is no box in there.","start":237.42,"end":239.84,"sentiment":"neutral","sentiment_score":-0.13532053359917232}],"sentiment":"neutral","sentiment_score":-0.13532053359917232,"channel":1,"num_words":7,"start":237.42,"end":239.84},{"sentences":[{"text":"Well,","start":240.74501,"end":241.145,"sentiment":"neutral","sentiment_score":0.0016485443338751793}],"sentiment":"neutral","sentiment_score":0.0016485443338751793,"channel":0,"num_words":1,"start":240.74501,"end":241.145},{"sentences":[{"text":"That's","start":240.94,"end":241.26,"sentiment":"neutral","sentiment_score":-0.00016449144459329543}],"sentiment":"neutral","sentiment_score":-0.00016449144459329543,"channel":1,"num_words":1,"start":240.94,"end":241.26},{"sentences":[{"text":"according","start":241.145,"end":241.645,"sentiment":"neutral","sentiment_score":0.00007367134094238281}],"sentiment":"neutral","sentiment_score":0.00007367134094238281,"channel":0,"num_words":1,"start":241.145,"end":241.645},{"sentences":[{"text":"the only","start":241.26,"end":241.84,"sentiment":"neutral","sentiment_score":0.025401709601283073}],"sentiment":"neutral","sentiment_score":0.025401709601283073,"channel":1,"num_words":2,"start":241.26,"end":241.84},{"sentences":[{"text":"to to the well, let me just check on my end.","start":241.705,"end":245.24,"sentiment":"neutral","sentiment_score":0.019530700689012356},{"text":"It should have because it's coming up as connected.","start":245.24,"end":248.62001,"sentiment":"neutral","sentiment_score":0.06322414469387796},{"text":"It looks like you're already connected.","start":249.08,"end":250.6,"sentiment":"neutral","sentiment_score":0.049344468861818314},{"text":"So it sounds like there's a box","start":250.6,"end":252.12001,"sentiment":"neutral","sentiment_score":-0.0338282755443028}],"sentiment":"neutral","sentiment_score":0.025549208914691753,"channel":0,"num_words":33,"start":241.705,"end":252.12001},{"sentences":[{"text":"No.","start":251.845,"end":252.345,"sentiment":"neutral","sentiment_score":-0.11018191277980804}],"sentiment":"neutral","sentiment_score":-0.11018191277980804,"channel":1,"num_words":1,"start":251.845,"end":252.345},{"sentences":[{"text":"there.","start":252.12001,"end":252.62001,"sentiment":"neutral","sentiment_score":-0.10250502824783324},{"text":"But let me just double check on my other platform.","start":252.92,"end":255.66,"sentiment":"neutral","sentiment_score":-0.06205366924405098},{"text":"Where are we?","start":255.96,"end":256.68,"sentiment":"neutral","sentiment_score":-0.03386619624992212},{"text":"Yeah.","start":256.68,"end":257.18,"sentiment":"neutral","sentiment_score":0.010264670476317406},{"text":"I'll just see what the okay.","start":261.255,"end":264.695,"sentiment":"neutral","sentiment_score":0.018231843704901014}],"sentiment":"neutral","sentiment_score":-0.03357069413011361,"channel":0,"num_words":21,"start":252.12001,"end":264.695},{"sentences":[{"text":"So this is giving this.","start":264.695,"end":266.315,"sentiment":"neutral","sentiment_score":0.0168299600481987},{"text":"See, I'm on the NBN search.","start":267.815,"end":269.095,"sentiment":"neutral","sentiment_score":-0.002352307550609112},{"text":"It says it looks like you already connected.","start":269.095,"end":270.795,"sentiment":"neutral","sentiment_score":0.0005077729001641273},{"text":"That that that that that and it's showing me you got fiber to the premises.","start":271.015,"end":274.78998,"sentiment":"neutral","sentiment_score":-0.016330755005280178}],"sentiment":"neutral","sentiment_score":-0.005025387851192671,"channel":0,"num_words":34,"start":264.695,"end":274.78998},{"sentences":[{"text":"But there is nothing there.","start":276.525,"end":277.985,"sentiment":"neutral","sentiment_score":-0.3068296849727631},{"text":"That's why I have","start":278.925,"end":279.805,"sentiment":"neutral","sentiment_score":-0.09942307323217393}],"sentiment":"neutral","sentiment_score":-0.21464896864361233,"channel":1,"num_words":9,"start":276.525,"end":279.805},{"sentences":[{"text":"Are you at the the apartment now?","start":281.65,"end":283.34998,"sentiment":"neutral","sentiment_score":-0.07739255204796791}],"sentiment":"neutral","sentiment_score":-0.07739255204796791,"channel":0,"num_words":7,"start":281.65,"end":283.34998},{"sentences":[{"text":"sorry.","start":284.125,"end":284.44498,"sentiment":"neutral","sentiment_score":-0.152906596660614},{"text":"No.","start":284.44498,"end":284.685,"sentiment":"neutral","sentiment_score":-0.2582918703556061},{"text":"I'm not in in that house now.","start":284.685,"end":286.60498,"sentiment":"neutral","sentiment_score":-0.24344665024961745},{"text":"No.","start":286.60498,"end":287.10498,"sentiment":"neutral","sentiment_score":-0.10350221395492554}],"sentiment":"neutral","sentiment_score":-0.22188272327184677,"channel":1,"num_words":10,"start":284.125,"end":287.10498},{"sentences":[{"text":"It's a house.","start":287.01498,"end":287.655,"sentiment":"neutral","sentiment_score":0.010051253096510967},{"text":"Alright.","start":287.655,"end":288.055,"sentiment":"neutral","sentiment_score":0.03887534886598587},{"text":"Sorry.","start":288.055,"end":288.555,"sentiment":"neutral","sentiment_score":-0.11674411594867706},{"text":"So the box could be anywhere towards the front of the house, maybe the living room, but it's always you're gonna find it in in the lower part of the wall.","start":289.095,"end":299.915,"sentiment":"neutral","sentiment_score":-0.05592122710039539}],"sentiment":"neutral","sentiment_score":-0.04947980688626154,"channel":0,"num_words":36,"start":287.01498,"end":299.915},{"sentences":[{"text":"But how come the box is like like it's like a white box, isn't it?","start":300.08002,"end":305.315,"sentiment":"neutral","sentiment_score":-0.20099025319019953}],"sentiment":"neutral","sentiment_score":-0.20099025319019953,"channel":1,"num_words":15,"start":300.08002,"end":305.315},{"sentences":[{"text":"And it white, light gray, something like that.","start":306.52,"end":308.84,"sentiment":"neutral","sentiment_score":-0.10412692883983254},{"text":"Just depends.","start":308.84,"end":309.5,"sentiment":"neutral","sentiment_score":-0.09483958780765533}],"sentiment":"neutral","sentiment_score":-0.1022694606333971,"channel":0,"num_words":10,"start":306.52,"end":309.5},{"sentences":[{"text":"Yeah.","start":309.05502,"end":309.295,"sentiment":"neutral","sentiment_score":-0.04680439084768295},{"text":"Yeah.","start":309.295,"end":309.61502,"sentiment":"neutral","sentiment_score":-0.060781292617321014},{"text":"But it's it's not there.","start":309.61502,"end":311.375,"sentiment":"neutral","sentiment_score":-0.28129403591156005},{"text":"It's not there.","start":311.375,"end":312.255,"sentiment":"neutral","sentiment_score":-0.31986504793167114},{"text":"I my builder is try to connecting the try to have a look on the Internet line under the foot parking, but they can't find it.","start":312.255,"end":321.66998,"sentiment":"neutral","sentiment_score":-0.20854548278909463}],"sentiment":"neutral","sentiment_score":-0.21932870998150772,"channel":1,"num_words":36,"start":309.05502,"end":321.66998},{"sentences":[{"text":"And they leave it like that.","start":322.53,"end":323.97,"sentiment":"neutral","sentiment_score":-0.3256098081668218},{"text":"So they told me to connect the companies to just call the companies and ask them.","start":323.97,"end":329.59,"sentiment":"neutral","sentiment_score":-0.2187580792233348},{"text":"That's the thing.","start":331.49,"end":332.21,"sentiment":"neutral","sentiment_score":-0.10679748157660167},{"text":"How can I get","start":332.21,"end":333.43,"sentiment":"neutral","sentiment_score":-0.02596717467531562}],"sentiment":"neutral","sentiment_score":-0.2026913537932881,"channel":1,"num_words":29,"start":322.53,"end":333.43},{"sentences":[{"text":"What do you mean call the companies and ask","start":333.37,"end":335.53,"sentiment":"neutral","sentiment_score":-0.07662493818336064}],"sentiment":"neutral","sentiment_score":-0.07662493818336064,"channel":0,"num_words":9,"start":333.37,"end":335.53},{"sentences":[{"text":"means,","start":335.435,"end":335.755,"sentiment":"neutral","sentiment_score":-0.07131336629390717}],"sentiment":"neutral","sentiment_score":-0.07131336629390717,"channel":1,"num_words":1,"start":335.435,"end":335.755},{"sentences":[{"text":"them?","start":335.53,"end":336.03,"sentiment":"neutral","sentiment_score":-0.06039178743958473}],"sentiment":"neutral","sentiment_score":-0.06039178743958473,"channel":0,"num_words":1,"start":335.53,"end":336.03},{"sentences":[{"text":"like, to","start":335.755,"end":336.635,"sentiment":"neutral","sentiment_score":-0.026666274294257164}],"sentiment":"neutral","sentiment_score":-0.026666274294257164,"channel":1,"num_words":2,"start":335.755,"end":336.635},{"sentences":[{"text":"Yeah.","start":336.57,"end":336.81,"sentiment":"neutral","sentiment_score":-0.017143957316875458}],"sentiment":"neutral","sentiment_score":-0.017143957316875458,"channel":0,"num_words":1,"start":336.57,"end":336.81},{"sentences":[{"text":"connect","start":336.635,"end":337.115,"sentiment":"neutral","sentiment_score":-0.015749700367450714}],"sentiment":"neutral","sentiment_score":-0.015749700367450714,"channel":1,"num_words":1,"start":336.635,"end":337.115},{"sentences":[{"text":"But they're","start":336.81,"end":337.29,"sentiment":"neutral","sentiment_score":-0.0343463160097599}],"sentiment":"neutral","sentiment_score":-0.0343463160097599,"channel":0,"num_words":2,"start":336.81,"end":337.29},{"sentences":[{"text":"the NBN?","start":337.115,"end":337.775,"sentiment":"neutral","sentiment_score":-0.04086040146648884}],"sentiment":"neutral","sentiment_score":-0.04086040146648884,"channel":1,"num_words":2,"start":337.115,"end":337.775},{"sentences":[{"text":"they're probably they're probably thinking to connect the Internet.","start":337.29,"end":341.23,"sentiment":"neutral","sentiment_score":-0.05819889944460657},{"text":"Right?","start":341.29,"end":341.655,"sentiment":"neutral","sentiment_score":-0.018673956394195557}],"sentiment":"neutral","sentiment_score":-0.05424640513956547,"channel":0,"num_words":10,"start":337.29,"end":341.655},{"sentences":[{"text":"Yeah.","start":342.955,"end":343.455,"sentiment":"neutral","sentiment_score":-0.012891948223114014}],"sentiment":"neutral","sentiment_score":-0.012891948223114014,"channel":1,"num_words":1,"start":342.955,"end":343.455},{"sentences":[{"text":"To connect Internet, you need to put an order 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the?","start":400.595,"end":401.575,"sentiment":"neutral","sentiment_score":-0.0007475814782083035}],"sentiment":"neutral","sentiment_score":-0.0001947837881743908,"channel":1,"num_words":4,"start":398.355,"end":401.575},{"sentences":[{"text":"And it's got 4UND one ports, d d one, d two, d three, d four, and it's fiber to the premises.","start":401.165,"end":409.345,"sentiment":"neutral","sentiment_score":-0.0001708689544882094},{"text":"An appointment with a technician is required.","start":410.76498,"end":413.425,"sentiment":"neutral","sentiment_score":-0.031090686363833293},{"text":"Okay.","start":414.63,"end":415.11,"sentiment":"neutral","sentiment_score":0.015347100794315338},{"text":"So appointment with a technician is required.","start":415.11,"end":419.05,"sentiment":"neutral","sentiment_score":0.005942750456077712},{"text":"So 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Right?","start_word":3163,"end_word":3182,"intents":[{"intent":"Provide contact number","confidence_score":0.13323763}]},{"text":"So if you got if there's a new building, alright, and there's been nothing in installed there, Yes.","start_word":3274,"end_word":3291,"intents":[{"intent":"Confirm installation location","confidence_score":0.001682054}]},{"text":"But because the orders come through, alright, they're just requesting a time for a visit for a technician to come out, and that's telling me that I need to just come out and install the NTD boxes.","start_word":3341,"end_word":3377,"intents":[{"intent":"Schedule technician visit","confidence_score":0.47051373}]},{"text":"not Because they'll they'll need access they'll need access to my the brother lives there. My brother lives there.","start_word":3649,"end_word":3667,"intents":[{"intent":"Request access to brother lives","confidence_score":0.0063162684}]},{"text":"the when NBN calls me, what's is the reference number do I have to give them or anything else like Yeah. that?","start_word":4156,"end_word":4177,"intents":[{"intent":"Provide reference number","confidence_score":0.03778398}]},{"text":"Thank you very much for your help. You're And most hopefully welcome.","start_word":4226,"end_word":4237,"intents":[{"intent":"Offer help","confidence_score":0.00060579146}]},{"text":"It's only Internet. No no stress. Now I'm not stressed because the real estate people, they're saying you have to do this, you have to do that. Because Yeah. it's yeah. So that's a lot of I work think to it's do. now the problem is now Internet is not a luxury anymore. Yeah.","start_word":4247,"end_word":4300,"intents":[{"intent":"Explain use of internet","confidence_score":0.00013433678}]}]},"sentiments":{"segments":[{"text":"Good morning, Eytan.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.4450129568576813},{"text":"Hi. My name is Ahmed. How are you?","start_word":3,"end_word":10,"sentiment":"neutral","sentiment_score":0.27709224820137024},{"text":"I'm good. How are you? I'm good.","start_word":11,"end_word":17,"sentiment":"positive","sentiment_score":0.48220717906951904},{"text":"Actually, I'm just inquiring about a connection for my house on the Internet. Okay. Yep. Not a problem. Just hang on a sec. Okay. Just let me open up the thing. And how are you today?","start_word":18,"end_word":53,"sentiment":"neutral","sentiment_score":0.1530108004808426},{"text":"I'm good too.","start_word":54,"end_word":56,"sentiment":"positive","sentiment_score":0.43080100417137146},{"text":"You sound like me. We need a holiday. Yeah? Sorry? I said we need a holiday by the looks of it. I know. I know. Let's Never just check yeah. the address here. What's the address? My address is 10, Number 10, Yep. Nankene Street, N A N K, E E, N, N Street, A N n k, double e, n, Street, no. Kialla. So it's N For Nelly, E For Eagle. No. N For Nelly, A For Apple, N For Nelly, K For Kelly, E For Eagle, E For Eagle, N For Nancy. Namkeen. Nankin Street, Kiala, K I A, L L, A K. I A Sorry. I A. K, K For Kelly, I For India, And A For Apple, L For Leo, L For Leo, A For Apple. Kialey. 3631. Ten Chemie Street, Kiowie, Victoria. Yeah? Kelly. Yes. Okay. Yeah. Now I'm not sorry about that. I'm just And that's all. sometimes It's all. out of the Yeah. funds, it's a really bit hard to That's all Most of good. this is in purple services. Okay. Would that have a lot number on it by any chance? 60 Lots. three, not 60 Okay. 3. Got it. Got it. Got it. So this is NBN. Yeah? Yeah. Yeah. Yeah. Yeah. Not a problem. Have you been on our website? No. Not yet. Okay. So I'll just open up the website with MBN. MBN MBN MBN MBN MBNX. Okay. Do you know how many how many people will be using the Internet more or less? Actually, what happened is this is a new build property. Mhmm. I just needed a connection at the moment because I'm renting that property. And might be a family of four? Okay. So we got two plans for that. We got well, it just depends on what they're gonna use the Internet for. So four people just on a basic plan for $69.95 is plenty. But if they're gonna start because they're gonna have more than two TVs and playing I don't know.","start_word":57,"end_word":394,"sentiment":"neutral","sentiment_score":-0.009207474880647906},{"text":"They're gonna play games on and stuff like that, then it becomes a little bit too too slow.","start_word":395,"end_word":412,"sentiment":"negative","sentiment_score":-0.3776385486125946},{"text":"So the next plan out, which would probably be the plan, is the 50 Mbps, which is seventy nine ninety five. That's all with DST included for installation and stuff like that. Provisioning is done free. We send out a router. They just install it, and that's it. So I just need to know is if, like, no one is living at the property at the moment. I only need either establishment. Right? Just just the connection from the main hole to the house. So do I have to take the plan with it? If they want if you want them to use Internet, yes. Otherwise, there'll be already a box already installed in there, but that's just the NBN box. It's not unless you activate a service, you can't have access to the Internet, if that makes any sense. Because there is no box in there. Well, That's according the only to to the well, let me just check on my end. It should have because it's coming up as connected. It looks like you're already connected. So it sounds like there's a box No. there. But let me just double check on my other platform. Where are we? Yeah. I'll just see what the okay. So this is giving this. See, I'm on the NBN search. It says it looks like you already connected. That that that that that and it's showing me you got fiber to the premises. But there is nothing there. That's why I have Are you at the the apartment now? sorry. No. I'm not in in that house now. No. It's a house. Alright. Sorry. So the box could be anywhere towards the front of the house, maybe the living room, but it's always you're gonna find it in in the lower part of the wall. But how come the box is like like it's like a white box, isn't it? And it white, light gray, something like that. Just depends. Yeah. Yeah. But it's it's not there. It's not there. I my builder is try to connecting the try to have a look on the Internet line under the foot parking, but they can't find it. And they leave it like that. So they told me to connect the companies to just call the companies and ask them. That's the thing. How can I get What do you mean call the companies and ask means, them? like, to Yeah. connect But they're the NBN? they're probably they're probably thinking to connect the Internet. Right? Yeah. To connect Internet, you need to put an order through. But let me just hang on a sec. Let me just check something. 1019. Where are we? Street name. Nansquene Street Suburb, Kialla. Kialla, Victoria. And its postcode is 3631. It's showing me you've got an NTD box there. It's even giving me the serial number, D000065152260. Two 22223. What's the? And it's got 4UND one ports, d d one, d two, d three, d four, and it's fiber to the premises. An appointment with a technician is required. Okay. So appointment with a technician is required. So alright. So FTP is available. Service plus one. Result pass. Connection type greenfield. So it's brand new. CVC ID auto assigned. Okay. So maybe the box is not installed yet. And to get it installed, you need to put an order through so we can make an appointment with a technician, then the technician will come out. So it looks like the conduit, everything's there. Yeah. All Yeah. they gotta just in in install is the optic box. Okay. So what do I have to do for that? Well, we can't we can't put the order through unless there is an Internet plan that goes with it. That's how it works. Nobody and, yeah, will not come out and just put out a box or send out a field technicians unless we put an order through. Okay. And that doesn't matter who you ring, what you ring the same you're gonna get the same reply everywhere. So so, sir, the the plan sixty nine ninety five, you tell me, is the base. Right? Yeah. Yeah. It's basic. I mean, you could you know, four or five people can use that. But as I said, it just it just depends. I mean, you can start at the basic plan, and then if it needs to be upgraded, we can upgrade it for you. That's free Mhmm. of charge. It's not a problem. Okay. You So don't what you the don't only know when people are moving in there? yeah, I don't know. That's the problem. I don't know. And and the only thing is if they are happy with this, they can keep it. But the only thing is whether they are going to pay it or not. Then it comes to me every month to pay it. Well, you need you need to talk do you know who the people are moving in, who they are? No. No. No. No. I don't know about them. It's the Yeah. I just get the house last week. Well, you just tell them, look. There is an Internet plan. Trouble is that with NBN, it's, you know, it's it's not like a private embedder. It's all government owned, this NBN, so they've got very strict rules. That's the problem. So to get an installation right now, normally, they charge a $120 for install fees, but they're not charging anything at the moment, which Okay. which is surprising.","start_word":413,"end_word":1337,"sentiment":"neutral","sentiment_score":-0.048550582081079485},{"text":"So we're we're we're good with that.","start_word":1338,"end_word":1344,"sentiment":"positive","sentiment_score":0.3833433389663696},{"text":"There's no charges for the install. The only thing is that, yeah, there will be a charge for a service, $69.95 a month. I mean, it's not a lot of money, I mean, if you just bought I a know new that house, but because if I'm not using but it no. That's the thing.","start_word":1345,"end_word":1399,"sentiment":"neutral","sentiment_score":-0.08775027367201718},{"text":"If if I'm not using it, I'm only trying it without any reason.","start_word":1400,"end_word":1412,"sentiment":"negative","sentiment_score":-0.35399743914604187},{"text":"yeah. Yeah. That's true. Yeah. Yeah. Yeah. Yeah. So that's the thing. So how can I that's another problem? How can I do the installment installation? You can't do the that's it. You can't do the installment unless we put an order through. And the only ones that could put the order through is through an ISP like like us or someone else, whatever. They put the order through, it goes through the NBN. They make an appointment, send out a technician. Technician comes out, installs the box. So You get how the long router. it You sorry? how long it takes to install the box? It all depends on the workload, normally within two weeks. Okay. So okay. Let's see. Let's we go with the installation now. So what do I have to do with it? Okay. So we put the order through. Okay. You don't get charged until the box is installed, and then we send out a router for you guys to attach the router to the NBN box. Uh-huh. And then you're you're you're running on that basic plan. Okay. So whoever moves in, are they paying rent? Well, Yeah. obviously, they would be paying rent. You could either add that onto their rent bill. Yeah. That's what a lot of real estate agents do or stuff like stuff like this. In your Yeah. case, a lot of people, they just add it onto the Yeah. onto Bill the on rent, the rent. Yeah. and it just comes off the rent. Or they can say, oh, look. We'll take out our own plan, or you can transfer the account to them if they want to. Alright. Means if they wanna change the plan, they can change it. Yeah. Plan can always be updated anytime.","start_word":1413,"end_word":1710,"sentiment":"neutral","sentiment_score":0.013181938789784908},{"text":"That's not a problem.","start_word":1711,"end_word":1714,"sentiment":"positive","sentiment_score":0.38078346848487854},{"text":"Mhmm. Okay. Alright. So I think that we can just do the order now. Okay. One second. Where are we? Where? Got it. That's the main one. Okay.","start_word":1715,"end_word":1742,"sentiment":"neutral","sentiment_score":0.0010538184350090368},{"text":"Just get rid of that one.","start_word":1743,"end_word":1748,"sentiment":"negative","sentiment_score":-0.3699918985366822},{"text":"Get rid of that. Yeah.","start_word":1749,"end_word":1753,"sentiment":"neutral","sentiment_score":-0.20111528038978577},{"text":"But then you got yourself a good deal there with fiber to the premises. I'll tell you what. That's that's the best technology you can get anywhere around the world.","start_word":1754,"end_word":1783,"sentiment":"positive","sentiment_score":0.4757459163665771},{"text":"Uh-huh. That's Technology is changing every day. true. Yeah. Now what I'm gonna do, I'm gonna put here, just to begin with, a BYO modem. B y a. BYO. So you don't get charged for any anything at the moment, Okay. just just for the service plan. Okay. And when they move in, so they might move in in a week, two weeks, three weeks, so we don't start It billing you, starts. then you you yeah. Then you just give us a call. Say, look. They're gonna be moving in at a certain date, Yeah. then we'll send you out the modem, and we'll start charging from that date, if you know what I mean. Okay. Alright. So now my suggestion, it's up to you. If you go on a known contract with NBN, they've got a $45 charge. If you go on a twelve month contract, there's no fees, and you get 15% off for the first three months. And if you go on a Like, pretty look, if if I'm sorry. Sorry to cut you. But if I go on a contract for twelve months, the only thing is the tenants who move in, they don't want it. yeah. Then where that contract goes? Alright. So we'll just well, I'm just giving you the options, and you can Yeah. you can tell me what you're. Alright. So we'll just go into noncontract? Yes, please. Okay. Cool. And you could always explain this to the tenants, or you can give them our number. They can call us. Whatever. Yep. No stress there. 60. Alright. I'm not gonna charge you for the contract. Alright? I'll just Alright. leave it at zero. Okay. So we're getting no contract zero charge.","start_word":1784,"end_word":2073,"sentiment":"neutral","sentiment_score":0.07306789781512885},{"text":"Thank That you. should keep you happy.","start_word":2074,"end_word":2080,"sentiment":"positive","sentiment_score":0.7363923788070679},{"text":"Alright? Alright. What's that? What's going on? Alright. So I need your first name. Amrit, a m r I t. M a r I t sorry? Yeah. A for apple. Starts with Marit a Marit. Yeah? a m r I t, t for Oh, Tom. sorry. Yeah. M a m No. No. No. No. No. No. Okay. Start with the first letter. AForAppleMForWhatever. MoveRForRomeoIForIndiaTForTango. Oh, Umrick. Sorry. So That's that's AForAppleMFor all. Mary. M for Mary. And the last name? K for Kelly, a for apple, u for umbrella, r for Romeo. Cara. Okay. It's cool. So the address is Number 1019 Kialla. Is it a new area? Kialla. Yeah. It it's 7 Creek, the newest site. They're just still there What about in the what building. area? It's 7 Creek. 7 Creek. Yeah. 7 Creek. It's the site name is 7. So Okay. the But is Kiala that is that in the near, like, Sunshine, that area? no. Or No. No. It's it's in Shepparton. oh, wow. Shepparton. That's Yeah.","start_word":2081,"end_word":2251,"sentiment":"neutral","sentiment_score":0.010146604850888252},{"text":"a nice nice place for olive oil.","start_word":2252,"end_word":2258,"sentiment":"positive","sentiment_score":0.3397883474826813},{"text":"Yeah. Okay. An email address? G I Yep. Mhmm. r n Infinelli? s Yep. one nine seven eight One nine seven eight. Yep. @gmail.com. G mail dot com. So that's g for George no. G Yeah. for jungle. No. G for jolly. G for Jean. I don't know. G. You know, I get myself between the g's and the j's, but it's not a j. Right? It's not a j. It's a g. So it's g I V for r n yeah. it's girn,forNelly,197@gmail.com. Yeah? Okay. Yep. And the best form of contact is that mobile number I have on screen. 990430. Yep. 42225. Right. Hold on. 2258.","start_word":2259,"end_word":2366,"sentiment":"neutral","sentiment_score":0.011451705289935624},{"text":"That's an easy one to remember.","start_word":2367,"end_word":2372,"sentiment":"positive","sentiment_score":0.4492473006248474},{"text":"Okay. Form of ID, driver's license, minikiki card, passport. So what you want me to Well, I just need tell. a a formal ID. So if you got a driver's license driver's license number, that as a that protects the account. So if anybody rings up, we wanna make sure that it's you, not just anybody else. So we always ask them their driver's license or ID number and their birthday, so we double check that. Okay. Yeah. So the driver's number is 03 Mhmm. 99 Yep. 8076 Eight zero seven six nine. And your date of birth, please? '9. 05/14/1978. 1978. Okay. So okay. Will that be processed with Mastercard or Visa? Mastercard? Yep. We just need your card number's name. Would that be yourself? Yep. Sorry. A Good. Good. Well, how how do you spell your first name again? Oh, Amrit Amrit. Sorry. m Yep. r Amrit. I t Amrit. p a l, Paul, Yep. and last name is Kaur, k a u r. K a u and the card number? 5163 Five one six three. Yep. 2125 Two one two five. Yep. 06871584. Zero six eight seven 1584. I'll just read it back to you because this goes into a back end. We don't get to see the card number again, so I just wanna make sure it's correct. So the first four digits is 5163 Yep. then 2125 Yep. 0687 Yep. 1584. Yep. Expiry date. 05/02. Right? Damn. Getting already two eight went February.","start_word":2373,"end_word":2620,"sentiment":"neutral","sentiment_score":0.02890064846724272},{"text":"Oh, that's too fast.","start_word":2621,"end_word":2624,"sentiment":"negative","sentiment_score":-0.457164466381073},{"text":"And at the back of the card, there's a three digit security code. 25. Right. 258. Now this is gonna go through a security check right now as we go through it. And it might you might receive a code that goes to your phone, which sends in 258. I just need the code, and that's it. You need a code. Yeah. It'll come to your phone. It says never share this code. Yeah. I know.","start_word":2625,"end_word":2700,"sentiment":"neutral","sentiment_score":-0.06961123645305634},{"text":"That's a risk But pack.","start_word":2701,"end_word":2705,"sentiment":"negative","sentiment_score":-0.3673624098300934},{"text":"yep. That's right. So why do I have to share this code then? So I can just finish the process. Is it is it legitimate or is it scam? Oh my god. It's legitimate. See the see the thing is now we don't know what's happening around the world. Yeah. No. I I totally understand. But, yeah, we as I said, we don't get to see the car. We don't get to see nothing. We process the order for you, and this is one of the security options that come through. And it's a one time password that they sent to your phone, not to our phone.","start_word":2706,"end_word":2812,"sentiment":"neutral","sentiment_score":-0.1709817349910736},{"text":"If they send it to our phone, then it would be a scam.","start_word":2813,"end_word":2825,"sentiment":"negative","sentiment_score":-0.41159337759017944},{"text":"But because they're sending it to your phone, it's coming directly from your bank, and it's part of the process. So we could just finish off this simple order. Uh-huh. Alright. So it's 31690. 31690. 3 Okay. 69. Sorry? 369. 3 No. It's 31690369. one 0, 369. Sorry. Alright. This will finish the process. And can I ask you another thing as well? You can ask me anything you want, So love. is there is there anything that fast track this order? Because what happened is we have to do a landscaping as well. So after finishing the landscaping and if the technician goes there, then they need to rip off the landscaping again, then I'll have to pay back again. What so that is you have to You know what is to getting the establishment fees from the mine whole whole point to the home, maybe they need technician needs to put the wire underneath or something.","start_word":2826,"end_word":2983,"sentiment":"neutral","sentiment_score":-0.08011087680919261},{"text":"No.","start_word":2984,"end_word":2984,"sentiment":"negative","sentiment_score":-0.3584100008010864},{"text":"Those conduit should be already there for the box, because they're I not don't gonna know. send out a technician to do the full install from the road to your house. That's already done.","start_word":2985,"end_word":3018,"sentiment":"neutral","sentiment_score":-0.1911864876747131},{"text":"So But all the why tech our our builder sorry? is saying because when we handed over the keys, the builder is saying they can't find the connection. I don't know what they are talking about, and Well, I for don't the know NBN how box yeah.","start_word":3019,"end_word":3065,"sentiment":"negative","sentiment_score":-0.4114978611469269},{"text":"To put to put it up there.","start_word":3066,"end_word":3072,"sentiment":"neutral","sentiment_score":-0.20698454976081848},{"text":"That's a bit strange. So you're saying that the hang on a sec. This is let me just check something here because I gotta fill in this information you're after, it's not gonna come through until you receive a call from NBN, you know, which can be a real bit of a pain.","start_word":3073,"end_word":3125,"sentiment":"negative","sentiment_score":-0.4627706110477447},{"text":"Hang on. Let me just finish this off for a second. 161964. Is that 1964. And I'm just gonna put your name through. So I'm giving them here now all your So what's your contact number? Sorry. I just need to write it down incorrect. details. Now I'll give them your contact number, which is 04304222258. Right? That's your number. Copy. I'll put that in here. Put in your reference as well. So let me just check everything. 25. Code. Enter the no change. So that means it's already the conduit should be already there. It's just a matter of but I think, you know, the technician will know where it is. And if any other work is required, which I don't think so, because if it was, no one asked me to get a copy of your contract to verify the address and stuff like that. Okay. So if you got if there's a new building, alright, and there's been nothing in installed there, Yes. No. and it doesn't come up on their map, it's telling me they'll tell me then we need a copy of your contract and some sort of proof of address, and then I will send that out to him.","start_word":3126,"end_word":3330,"sentiment":"neutral","sentiment_score":-0.10833657754630575},{"text":"And then that could take that takes a lot longer.","start_word":3331,"end_word":3340,"sentiment":"negative","sentiment_score":-0.372081845998764},{"text":"But because the orders come through, alright, they're just requesting a time for a visit for a technician to come out, and that's telling me that I need to just come out and install the NTD boxes. It's called a network terminal device. So it's the NTD box, which is the NBN box, Okay. and it's a optical box that has all four optical outlets. Okay. Normally, everything is goes through the optical port one. Mhmm. So by the time they come through, they'll get back to us, and they'll tell us a service record. Success record. That's right. Now waiting okay. So now that the order's gone through, I'm awaiting details. Once I get that detail come through, they'll tell me when it's more appropriate for the technician to come out for you because they have two time slots during the day from eight to twelve and from one till five. So it'll be a morning or afternoon. Okay. And now then what I mean, you let me know what's better for you, morning or afternoon, and I'll say, look. Customer needs prefers Like, morning. the the only thing is there is no one at home. Okay. And how far is that from where you live, the house? Nearly two hours. So But are isn't they there working on the weekends? I'm not sure. I don't think so. I'm not sure. They could. I think they do. I'm I'm not a 100% sure because we don't get too many of these situations. Normally, when the the order goes through like that, it's normally telling us that the order's done, but because there was saying that technician is required, it means somebody has to go out there. That's alright. So you know what is just put in the morning after nine. The morning. Yeah. Nine. Not Yeah. not Because they'll they'll need access they'll need access to my the brother lives there. My brother lives there. I can just call him, but he goes on work by 11:00. Yeah. With the thing is with the MEN, they'll go from eight till twelve, and they don't give you a specific time. That's the problem. Okay. Yeah. They So don't they don't make it easy unless you you I don't know. You could find somebody that you have alright. say your That's alright. Just put eight to twelve. Eight to eight to twelve. Over neighbors yep. at front door, I maybe call them and they will can they will they will keep an eye. Why? You're where so I'm in Melbourne. Alright. You're in Shepparton. Yeah. And at Shepparton, it's a pretty friendly I mean, I know I have a lot of customers up there, but I can't say you know what I mean? No. No. That's alright. And My it's my a it's brother a lives nice in Shepparton. My brother yeah. lives in Shepparton. It's fine. It's only, like, a five minute drive from his house. But only thing is he's working. That's the problem. But our neighbors our front door neighbors, they they're fine. We Yeah. can contact Yeah. them, and they will be there. Yeah.","start_word":3341,"end_word":3867,"sentiment":"neutral","sentiment_score":-0.022166444077041617},{"text":"Beautiful.","start_word":3868,"end_word":3868,"sentiment":"positive","sentiment_score":0.3561100959777832},{"text":"But just Alright. need to but just need to put it on the notes Yep. that don't go if not if they knock on the door, they don't open means, like, they knock on my door, no one opens, that doesn't mean they have to have to go to the neighbor's house. So they go to the neighbor's house and knock on there and say we are calling that house. So they can definitely someone will be there. Okay. So you're telling for them to pick up the keys at your neighbor's house? The the keys yes. They can they can come and they can open the door. If the if if somebody let me look. Let's just wait. Let's see when they booked the the the appointment time. And then once they let me know the appointment Yeah. time, I'll get I'll give you a callback, Yeah. and then Better we can if work you it out. can But I think for for NBN, they just wanna knock on the door and somebody would be there. alright. Okay. Yeah. I Just just I I can't sorry. Yep. sorry. Just ask for the time when they whenever they give you the time. Please let me know so that Yeah. I can Yeah. arrange someone. No. Definitely. 100%.","start_word":3869,"end_word":4085,"sentiment":"neutral","sentiment_score":-0.010988882682736845},{"text":"Thank you.","start_word":4086,"end_word":4087,"sentiment":"positive","sentiment_score":0.3397812247276306},{"text":"You're welcome. Anything else? Not all good. You don't want a holiday voucher for anywhere? I mean, if the connection sets up after that, maybe just book a holidays for me, please. Yeah. That's it. Alright. No.","start_word":4088,"end_word":4124,"sentiment":"neutral","sentiment_score":-0.028575029224157333},{"text":"It's really nice talking to you. You have a wonderful day.","start_word":4125,"end_word":4135,"sentiment":"positive","sentiment_score":0.4659812450408935},{"text":"But can I just Yes, ask sir. you another thing, I'm so sorry? Yeah. Yeah. But Yeah. Sure. when Yeah. the when NBN calls me, what's is the reference number do I have to give them or anything else like Yeah. that? I'll give you all that information once NBN updates. I'm still awaiting details. Those details could come anytime today or tomorrow or something like that. Once I got the details, I'll give you a call, and I'll give you all the information you need. Okay. Alright. No problem.","start_word":4136,"end_word":4225,"sentiment":"neutral","sentiment_score":0.026753637939691544},{"text":"Thank you very much for your help.","start_word":4226,"end_word":4232,"sentiment":"positive","sentiment_score":0.5544196367263794},{"text":"You're And most hopefully welcome. hopefully, everything goes alright. It should be no problem. It's only Internet. No no stress. Now I'm not stressed because the real estate people, they're saying you have to do this, you have to do that. Because Yeah. it's yeah. So that's a lot of I work think to it's do. now the problem is now Internet is not a luxury anymore. Yeah. But It but it's part of everyday life now, so that's why yeah. they're That's they're the they're asking you to do this and to do that. even with the kids as well. The kids only go anyway when they use Wi Yeah. That's right. Exactly. Fi. So Yeah. Uh-huh. Yeah. yeah. No no Wi Fi kids drive you crazy. Yes. Yes. Exactly. So that's the thing. Alright. Yeah. Okay.","start_word":4233,"end_word":4370,"sentiment":"neutral","sentiment_score":0.02886200034855933},{"text":"No no problem at all. Thank you very much. Alright. And, You have a lovely yeah, day and a lovely you too.","start_word":4371,"end_word":4392,"sentiment":"positive","sentiment_score":0.6577898263931274},{"text":"week. Bye. You too. Okay.","start_word":4393,"end_word":4397,"sentiment":"neutral","sentiment_score":0.28716713190078735},{"text":"Thank you.","start_word":4398,"end_word":4399,"sentiment":"positive","sentiment_score":0.6144806146621704},{"text":"Bye bye. Bye.","start_word":4400,"end_word":4402,"sentiment":"neutral","sentiment_score":0.26023441553115845}],"average":{"sentiment":"neutral","sentiment_score":-0.017878430064131572}}}}