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Bye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":6.24,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.06891024485230446},{"text":"My name is Ashley.","start":6.8799996,"end":8.02,"sentiment":"neutral","sentiment_score":0.0425174729898572},{"text":"I've just placed an order, and it said my modem and that will be with us in four days.","start":8.639999,"end":17.745,"sentiment":"neutral","sentiment_score":0.061715945209327494},{"text":"I did pay for Express Coast, so I was just wanting to make sure that that was lodged properly.","start":18.125,"end":23.345001,"sentiment":"neutral","sentiment_score":0.05030773256562258},{"text":"Okay.","start":35.61,"end":36.01,"sentiment":"positive","sentiment_score":0.35751771926879883}],"sentiment":"neutral","sentiment_score":0.06208573285904195,"num_words":45,"start":6.24,"end":36.01},{"sentences":[{"text":"Perfect.","start":36.01,"end":36.489998,"sentiment":"positive","sentiment_score":0.70035320520401},{"text":"That's great.","start":36.489998,"end":37.13,"sentiment":"positive","sentiment_score":0.7494224905967712},{"text":"Thank you so much.","start":37.13,"end":38.19,"sentiment":"positive","sentiment_score":0.6916109025478363},{"text":"Bye now.","start":40.078876,"end":40.738876,"sentiment":"neutral","sentiment_score":0.06859301030635834},{"text":"Yeah.","start":43.118877,"end":43.618877,"sentiment":"neutral","sentiment_score":0.08081585168838501}],"sentiment":"positive","sentiment_score":0.5183643668889999,"num_words":10,"start":36.01,"end":43.618877},{"sentences":[{"text":"Yep.","start":44.31888,"end":44.798878,"sentiment":"neutral","sentiment_score":0.22824221849441528},{"text":"Awesome.","start":44.798878,"end":45.298878,"sentiment":"positive","sentiment_score":0.6735833883285522},{"text":"Thank you.","start":45.598877,"end":46.158875,"sentiment":"positive","sentiment_score":0.4490965008735657},{"text":"Bye.","start":46.158875,"end":46.658875,"sentiment":"neutral","sentiment_score":0.33260607719421387}],"sentiment":"positive","sentiment_score":0.42652493715286255,"num_words":5,"start":44.31888,"end":46.658875}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Erdo tech support.\n\nChannel 1: Hi there. My name is Ashley. I've just placed an order,\n\nChannel 0: Mhmm.\n\nChannel 1: and it said my modem and that will be with us in four days. I did pay for Express Coast, so I was just wanting to make sure that that was lodged properly.\n\nChannel 0: Yeah. We already noted that it is via express postage. So probably our back end team will send their outer tomorrow.\n\nChannel 1: Okay. Perfect. That's great.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you so much.\n\nChannel 0: Okay then. We'll\n\nChannel 1: Bye\n\nChannel 0: just\n\nChannel 1: now.\n\nChannel 0: send you the tracking details once\n\nChannel 1: Yeah.\n\nChannel 0: shipped.\n\nChannel 1: Yep.\n\nChannel 0: Thank\n\nChannel 1: Awesome.\n\nChannel 0: you. Bye. Have\n\nChannel 1: Thank you.\n\nChannel 0: a good\n\nChannel 1: Bye.\n\nChannel 0: day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":2.02,"sentiment":"neutral","sentiment_score":0.10022705793380736},{"text":"Good afternoon.","start":2.08,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.2900110259652138},{"text":"This is Maureen from Erdo tech support.","start":2.96,"end":5.54,"sentiment":"neutral","sentiment_score":0.12048838819776263}],"sentiment":"neutral","sentiment_score":0.15236678272485732,"channel":0,"num_words":10,"start":1.52,"end":5.54},{"sentences":[{"text":"Hi there.","start":6.24,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.06891024485230446},{"text":"My name is Ashley.","start":6.8799996,"end":8.02,"sentiment":"neutral","sentiment_score":0.0425174729898572},{"text":"I've just placed an 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The representative, Maureen, informed her that the order will be with them in four days and that she already noted the issue with Express Coast. The representative also promised to send tracking details via email once the order is shipped."},"intents":{"segments":[{"text":"I've just placed an order, Mhmm. and it said my modem and that will be with us in four days. I did pay for Express Coast, so I was just wanting to make sure that that was lodged properly.","start_word":16,"end_word":54,"intents":[{"intent":"Check order status","confidence_score":0.070095696}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Erdo tech support. Hi there. My name is Ashley. I've just placed an order, Mhmm. and it said my modem and that will be with us in four days. I did pay for Express Coast, so I was just wanting to make sure that that was lodged properly. Yeah. We already noted that it is via express postage. 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