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Debbie speaking.\n\nChannel 0: Yes. Good morning. So it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. Thank you. I don't think you've got the right person. I have nothing to do with cloud solutions.\n\nChannel 0: I I understand, ma'am. You are working as an IT manager for for for this company.\n\nChannel 1: Yeah. No. It's my role has nothing to do with that. I'm sorry. Thank you.\n\nHave\n\nChannel 0: Alright.\n\nChannel 1: a good day.\n\nChannel 0: Thank you. 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Ronald explains that he doesn't know the customer and apologizes for the confusion. He thanks the customer and ends the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Debbie speaking. Yes.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.0482305996119976},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3969946801662445},{"text":"So it's Ronald from Cloud Solution IT. How are you doing today?","start_word":6,"end_word":17,"sentiment":"neutral","sentiment_score":0.2981051206588745},{"text":"Good. Thank you.","start_word":18,"end_word":20,"sentiment":"positive","sentiment_score":0.44091176986694336},{"text":"I don't think you've got the right person. I have nothing to do with cloud solutions.","start_word":21,"end_word":36,"sentiment":"negative","sentiment_score":-0.39502379298210144},{"text":"I I understand, ma'am. You are working as an IT manager for for for this company. Yeah. No. It's my role has nothing to do with that. I'm sorry. Thank you. Have Alright. a good day.","start_word":37,"end_word":72,"sentiment":"neutral","sentiment_score":-0.08651270717382431},{"text":"Thank you. Thank you.","start_word":73,"end_word":76,"sentiment":"positive","sentiment_score":0.3596484065055847},{"text":"Bye. Bye bye bye.","start_word":77,"end_word":80,"sentiment":"neutral","sentiment_score":0.11732186377048492}],"average":{"sentiment":"neutral","sentiment_score":-0.01242488671124466}}}}