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Good morning. Scott, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful.\n\nThank you for asking. Scott, I am not so sure if you can still remember the company, because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. We are a managed service provider.\n\nWe are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Scott, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. Yep. Mhmm. Mhmm.\n\nAlright. Alright. That is pretty much understandable. Alright. No no worries.\n\nThank you, Scott. Alright. Thank you. Have a good day. Have a good day.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.12413130700588226},{"text":"Good morning.","start":4.56,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.32634611427783966},{"text":"Scott, it's Ronald from Cloud Solution IT.","start":6.08,"end":9.86,"sentiment":"neutral","sentiment_score":0.27305772474833895},{"text":"How are you doing today?","start":10.639999,"end":11.78,"sentiment":"neutral","sentiment_score":0.24672568440437317},{"text":"I'm doing wonderful.","start":13.805,"end":15.264999,"sentiment":"positive","sentiment_score":0.6964481671651205}],"sentiment":"positive","sentiment_score":0.3339555851287312,"num_words":18,"start":3.76,"end":15.264999},{"sentences":[{"text":"Thank you for asking.","start":15.325,"end":16.385,"sentiment":"positive","sentiment_score":0.5689008682966232},{"text":"Scott, I am not so sure if you can still remember the company, because the last time that we touched base with you, it was February of this year.","start":17.005,"end":26.224998,"sentiment":"neutral","sentiment_score":-0.038852017886679746},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":26.699999,"end":37.28,"sentiment":"neutral","sentiment_score":-0.008102949605219893},{"text":"Name of the company again, sir, it's Cloud Solution IT.","start":38.3,"end":41.76,"sentiment":"neutral","sentiment_score":0.0037592408247292043},{"text":"We are a managed service provider.","start":42.345,"end":44.684998,"sentiment":"neutral","sentiment_score":-0.0016782870516180992}],"sentiment":"neutral","sentiment_score":0.012600500014071403,"num_words":76,"start":15.325,"end":44.684998},{"sentences":[{"text":"We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":45.545,"end":57.47,"sentiment":"neutral","sentiment_score":0.013888417668640613},{"text":"And the reason for my call today, Scott, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":57.93,"end":69.23,"sentiment":"neutral","sentiment_score":-0.06528715681164496},{"text":"Yep.","start":70.035,"end":70.535,"sentiment":"neutral","sentiment_score":-0.2877194285392761},{"text":"Mhmm.","start":71.475006,"end":71.975006,"sentiment":"neutral","sentiment_score":-0.07727982103824615},{"text":"Mhmm.","start":76.515,"end":76.595,"sentiment":"neutral","sentiment_score":-0.143001526594162}],"sentiment":"neutral","sentiment_score":-0.037028681281638345,"num_words":59,"start":45.545,"end":76.595},{"sentences":[{"text":"Alright.","start":76.595,"end":77.095,"sentiment":"neutral","sentiment_score":-0.0863780602812767},{"text":"Alright.","start":93.19293,"end":93.672935,"sentiment":"neutral","sentiment_score":0.006173854228109121},{"text":"That is pretty much understandable.","start":93.672935,"end":95.37293,"sentiment":"neutral","sentiment_score":0.029666733741760255},{"text":"Alright.","start":95.75294,"end":96.07294,"sentiment":"neutral","sentiment_score":0.04431101679801941},{"text":"No no worries.","start":96.07294,"end":96.97293,"sentiment":"neutral","sentiment_score":0.03409810115893682}],"sentiment":"neutral","sentiment_score":0.019521343902769415,"num_words":11,"start":76.595,"end":96.97293},{"sentences":[{"text":"Thank you, Scott.","start":97.032936,"end":98.01293,"sentiment":"neutral","sentiment_score":0.11680582414070766},{"text":"Alright.","start":98.39294,"end":98.71294,"sentiment":"neutral","sentiment_score":0.16596367955207825},{"text":"Thank you.","start":98.71294,"end":98.952934,"sentiment":"neutral","sentiment_score":0.3169116675853729},{"text":"Have a good day.","start":98.952934,"end":99.43294,"sentiment":"positive","sentiment_score":0.372618593275547},{"text":"Have a good day.","start":99.43294,"end":100.07294,"sentiment":"neutral","sentiment_score":0.3209940791130066}],"sentiment":"neutral","sentiment_score":0.28033251262136866,"num_words":14,"start":97.032936,"end":100.07294},{"sentences":[{"text":"Thank you.","start":100.07294,"end":100.727936,"sentiment":"neutral","sentiment_score":0.24840020388364792}],"sentiment":"neutral","sentiment_score":0.24840020388364792,"num_words":2,"start":100.07294,"end":100.727936}]}}]},{"alternatives":[{"transcript":"Hello. 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Scott speaking. Good. Thanks. You?\n\nOkay. Mhmm. Yep. Yep. Yep.\n\nI don't I don't think I'm really interested. At the moment, most of those things are handled by our head office in Germany. So it's not something we would be looking at for here anyway. And as far as meetings go, I I get 50 of these calls a week where someone just wants the short meeting to introduce their company. So it's not something we would be looking for.\n\nOkay. No worries. Thank you. 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Scott speaking.\n\nChannel 0: Yes. Good morning. Scott, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. Thanks. You?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Scott, I am not so sure if you can still remember the company, because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name\n\nChannel 1: Okay.\n\nChannel 0: of the company again, sir, it's Cloud Solution IT.\n\nChannel 1: Mhmm.\n\nChannel 0: We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution,\n\nChannel 1: Yep.\n\nChannel 0: cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.\n\nChannel 1: Yep.\n\nChannel 0: And the reason for my call today, Scott, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company\n\nChannel 1: Yep.\n\nChannel 0: only for\n\nChannel 1: I\n\nChannel 0: future\n\nChannel 1: don't\n\nChannel 0: reference.\n\nChannel 1: I don't think\n\nChannel 0: Yep.\n\nChannel 1: I'm really interested.\n\nChannel 0: Mhmm.\n\nChannel 1: At the moment, most of those things are handled by our head office in Germany. So it's not something\n\nChannel 0: Mhmm. Alright.\n\nChannel 1: we would be looking at for here anyway. And as far as meetings go, I I get 50 of these calls a week where someone just wants the short meeting to introduce their company. So it's not something we would be looking for.\n\nChannel 0: Alright. That is\n\nChannel 1: Okay.\n\nChannel 0: pretty much understandable. Alright. No no worries.\n\nChannel 1: No\n\nChannel 0: Thank\n\nChannel 1: worries.\n\nChannel 0: you, Scott.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Alright. Thank you. Have a good day. Have a good day. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.12,"end":1.52,"sentiment":"neutral","sentiment_score":0.017592035233974457},{"text":"Scott speaking.","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":0.018396991305053234}],"sentiment":"neutral","sentiment_score":0.01812867261469364,"channel":1,"num_words":3,"start":1.12,"end":2.34},{"sentences":[{"text":"Yes.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.12413130700588226},{"text":"Good morning.","start":4.56,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.32634611427783966},{"text":"Scott, it's Ronald from Cloud Solution IT.","start":6.08,"end":9.86,"sentiment":"neutral","sentiment_score":0.27305772474833895},{"text":"How are you doing 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meeting to introduce their company.","start":80.524994,"end":89.10999,"sentiment":"neutral","sentiment_score":-0.12796199465027222},{"text":"So it's not something we would be looking for.","start":89.10999,"end":92.17,"sentiment":"neutral","sentiment_score":-0.26924582322438556}],"sentiment":"neutral","sentiment_score":-0.14723561184350833,"channel":1,"num_words":43,"start":76.924995,"end":92.17},{"sentences":[{"text":"Alright.","start":93.19293,"end":93.672935,"sentiment":"neutral","sentiment_score":0.006173854228109121},{"text":"That 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The company is a managed service provider and Microsoft trusted partner, and they offer cybersecurity, backup and recovery, SharePoint, and other services. The agent suggests an introductory meeting to introduce the company, but the customer declines and thanks the agent for their help."},"intents":{"segments":[{"text":"Scott, I am not so sure if you can still remember the company, because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name Okay.","start_word":28,"end_word":85,"intents":[{"intent":"Introduce company","confidence_score":0.4036032},{"intent":"Arrange meeting","confidence_score":0.324365}]}]},"sentiments":{"segments":[{"text":"Hello. Scott speaking. Yes. Good morning. Scott, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.2192775011062622},{"text":"Good. Thanks. You? I'm doing wonderful. Thank you for asking.","start_word":18,"end_word":27,"sentiment":"positive","sentiment_score":0.571221649646759},{"text":"Scott, I am not so sure if you can still remember the company, because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name Okay. of the company again, sir, it's Cloud Solution IT. Mhmm. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, Yep. cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. Yep. And the reason for my call today, Scott, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company Yep. only for I future don't reference. I don't think Yep. I'm really interested. Mhmm. At the moment, most of those things are handled by our head office in Germany. So it's not something Mhmm. Alright. we would be looking at for here anyway. And as far as meetings go, I I get 50 of these calls a week where someone just wants the short meeting to introduce their company. So it's not something we would be looking for. Alright. That is Okay. pretty much understandable. Alright. No no worries. No Thank worries. you, Scott. Thank you. Bye. Alright. Thank you.","start_word":28,"end_word":256,"sentiment":"neutral","sentiment_score":-0.05250529199838638},{"text":"Have a good day.","start_word":257,"end_word":260,"sentiment":"positive","sentiment_score":0.3735118806362152},{"text":"Have a good day. Thank you.","start_word":261,"end_word":266,"sentiment":"neutral","sentiment_score":0.3132409155368805}],"average":{"sentiment":"neutral","sentiment_score":0.010263343599666706}}}}