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Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.013476666994392872},{"text":"Yep.","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.07010491192340851},{"text":"No.","start":25.465,"end":25.705,"sentiment":"neutral","sentiment_score":-0.21621745824813843},{"text":"I'm all good.","start":25.705,"end":26.605,"sentiment":"neutral","sentiment_score":-0.06828738003969193},{"text":"I don't know.","start":32.23,"end":32.79,"sentiment":"neutral","sentiment_score":-0.13568703581889469}],"sentiment":"neutral","sentiment_score":-0.08272879187845522,"num_words":9,"start":1.36,"end":32.79},{"sentences":[{"text":"I'm not at home at the moment.","start":32.79,"end":34.17,"sentiment":"neutral","sentiment_score":-0.18492317838328226},{"text":"Will do.","start":40.908875,"end":41.308876,"sentiment":"neutral","sentiment_score":0.22614385187625885},{"text":"Thank you.","start":41.308876,"end":42.048874,"sentiment":"positive","sentiment_score":0.46938616037368774},{"text":"Bye.","start":44.028873,"end":44.528873,"sentiment":"neutral","sentiment_score":0.15543130040168762}],"sentiment":"neutral","sentiment_score":0.021002423018217087,"num_words":12,"start":32.79,"end":44.528873}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. Hello. Good evening. This is Maureen from Airtel tech support. Am I speaking with James?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Just wanted to check-in because we noticed the Internet service is currently offline. Are you experiencing any issues or if you need any assistance with your Internet service today?\n\nChannel 1: No. I'm all good.\n\nChannel 0: Okay. May I know the reason why the service is offline? Is the router switched off?\n\nChannel 1: I don't know. I'm not at home at the moment.\n\nChannel 0: Okay. I see. Okay then. If you're running into any issues, just give us a callback so we can assist you forever.\n\nChannel 1: Will do. Thank you.\n\nChannel 0: You're welcome. Bye. Have a great day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.013476666994392872}],"sentiment":"neutral","sentiment_score":0.013476666994392872,"channel":1,"num_words":1,"start":1.36,"end":1.86},{"sentences":[{"text":"Hello.","start":4.56,"end":5.04,"sentiment":"neutral","sentiment_score":0.02994411811232567},{"text":"Hello.","start":5.04,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.07066577672958374},{"text":"Good evening.","start":5.3599997,"end":6.0,"sentiment":"neutral","sentiment_score":0.27170438319444656},{"text":"This is Maureen from Airtel tech support.","start":6.0,"end":8.66,"sentiment":"neutral","sentiment_score":0.16811075806617737},{"text":"Am I speaking with 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She asks if the router is switched off and if he is experiencing any issues, but James is not at home and unable to answer the question. Maureen tells him to call back if he needs assistance and ends the call."},"intents":{"segments":[{"text":"Just wanted to check-in because we noticed the Internet service is currently offline. Are you experiencing any issues or if you need any assistance with your Internet service today?","start_word":19,"end_word":47,"intents":[{"intent":"Assist with internet service","confidence_score":0.10400531}]},{"text":"Just wanted to check-in because we noticed the Internet service is currently offline. Are you experiencing any issues or if you need any assistance with your Internet service today? No.","start_word":19,"end_word":48,"intents":[{"intent":"Check-in","confidence_score":0.521127}]},{"text":"Is the router switched off? 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