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How may I help you today?\n\nChannel 1: I'm having I've just moved into an apartment, and I'm having trouble getting the Internet to work.\n\nChannel 0: Oh, I'm sorry to hear about that, but thank you so much for giving us a call. Let me confirm your name, and that way I could further refer you to one of our tech rep to assist you. May I have your full name, please?\n\nChannel 1: Candace Seraton?\n\nChannel 0: Thank you. And I believe you got your preconfigured router. Right? And you're trying to connect it to the active services?\n\nChannel 1: Yes. Yes, please.\n\nChannel 0: Okay. That's perfect. So, Candice, just be on the line. Let me connect you to our tech rep so they could assist you, alright,\n\nChannel 1: Thank\n\nChannel 0: walk\n\nChannel 1: you.\n\nChannel 0: you through. You're welcome. 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