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Let me just check on our end. Is the router connected to the NBT box from your wall? The box mounted on your wall. Okay. Can you see, like, a black box? It should be on your wall mounted. Yeah. A small or a big one, like, black box. Okay. Yeah. Can you check all the bedroom? Might be one of the bedroom. Yeah. Because it should be installed there. First, establish a connection there. On that box, we're going to connect the router. Or at the hallway. Mhmm. But may I ask what is your reference about the Supa Network? Where did you get the web site? Yeah. Okay. Can we ask the real estate agent? Sorry? Can can we ask her? Might be he knows where the NTD box is located. Mhmm. Mhmm. Yeah. Then once you found the NTD box, you just need to connect the router there, and you should establish a connection after a few minutes then. Yeah. If you need assistance, just give us a callback so we can raise it at the back end team event. You're welcome. 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Good afternoon. This is Maureen. Am I speaking with Candice? Yeah.\n\nIt was forwarded that you needed assistance on your new router. Okay. Is this the router that we provided? Okay. Let me just check on our end.\n\nIs the router connected to the NBT box from your wall? The box mounted on your wall. Okay. Can you see, like, a black box? It should be on your wall mounted.\n\nYeah. A small or a big one, like, black box. Okay. Yeah. Can you check all the bedroom?\n\nMight be one of the bedroom. Yeah. Because it should be installed there. First, establish a connection there. On that box, we're going to connect the router.\n\nOr at the hallway. Mhmm. But may I ask what is your reference about the Supa Network? Where did you get the web site? Yeah.\n\nOkay. Can we ask the real estate agent? Sorry? Can can we ask her? Might be he knows where the NTD box is located.\n\nMhmm. Mhmm. Yeah. Then once you found the NTD box, you just need to connect the router there, and you should establish a connection after a few minutes then. Yeah.\n\nIf you need assistance, just give us a callback so we can raise it at the back end team event. You're welcome. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.10681047290563583},{"text":"Good afternoon.","start":2.08,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.26945751905441284},{"text":"This is Maureen.","start":2.8799999,"end":3.78,"sentiment":"neutral","sentiment_score":0.17633436620235443},{"text":"Am I speaking with Candice?","start":4.08,"end":5.38,"sentiment":"neutral","sentiment_score":0.1037019059062004},{"text":"Yeah.","start":7.04,"end":7.54,"sentiment":"neutral","sentiment_score":0.09205669164657591}],"sentiment":"neutral","sentiment_score":0.14877456923325857,"num_words":12,"start":1.68,"end":7.54},{"sentences":[{"text":"It was forwarded that you needed assistance on your new router.","start":8.32,"end":12.98,"sentiment":"neutral","sentiment_score":0.04056198268451474},{"text":"Okay.","start":22.654999,"end":23.154999,"sentiment":"neutral","sentiment_score":0.023164577782154083},{"text":"Is this the 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You are. Yes, please. I've plugged it in, and it's got a green solid light, but I can't seem to get the Internet working. Yep.\n\nI don't know if I've got one. Not that I'm aware of. It's only a small three bedroom apartment. Oh, what kind of look? Nothing in this one?\n\nThat's a good question. No. I've only got the fuse thing intercom. Nothing in the hallway. Nothing in the kitchen.\n\nIs it down here? No. Nothing under the bench there. Nothing in this bedroom. No.\n\nNothing. Where did I get the website? Through the real estate. Yeah. PM.\n\nLet me see what it's called. Alright. I'll I'll have to give them a call. Okay. Not a problem.\n\nAlright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":5.52,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.1394987404346466},{"text":"You are.","start":5.8399997,"end":6.58,"sentiment":"neutral","sentiment_score":0.15403416752815247},{"text":"Yes, please.","start":13.434999,"end":14.235,"sentiment":"neutral","sentiment_score":0.08384569734334946},{"text":"I've plugged it in, and it's got a green solid light, but I can't seem to get the Internet working.","start":14.235,"end":20.575,"sentiment":"neutral","sentiment_score":-0.12982905488461255},{"text":"Yep.","start":25.755,"end":26.255,"sentiment":"neutral","sentiment_score":0.027393631637096405}],"sentiment":"neutral","sentiment_score":-0.07515111522605786,"num_words":26,"start":5.52,"end":26.255},{"sentences":[{"text":"I don't know if I've got one.","start":60.51,"end":62.53,"sentiment":"neutral","sentiment_score":-0.07855736623917307},{"text":"Not that I'm aware of.","start":79.23,"end":80.67,"sentiment":"neutral","sentiment_score":-0.0754972331225872},{"text":"It's only a small three bedroom apartment.","start":80.67,"end":82.770004,"sentiment":"neutral","sentiment_score":-0.04304728816662516},{"text":"Oh, what kind of look?","start":94.035,"end":95.175,"sentiment":"neutral","sentiment_score":-0.004608378931879997},{"text":"Nothing in this one?","start":113.17,"end":114.55,"sentiment":"neutral","sentiment_score":-0.07401030510663986}],"sentiment":"neutral","sentiment_score":-0.055278637912124395,"num_words":28,"start":60.51,"end":114.55},{"sentences":[{"text":"That's a good question.","start":122.905,"end":124.125,"sentiment":"neutral","sentiment_score":0.05357098672538996},{"text":"No.","start":132.105,"end":132.345,"sentiment":"neutral","sentiment_score":-0.15447956323623657},{"text":"I've only got the fuse thing intercom.","start":132.345,"end":138.42,"sentiment":"neutral","sentiment_score":-0.140416505081313},{"text":"Nothing in the hallway.","start":142.08,"end":143.3,"sentiment":"neutral","sentiment_score":-0.12493335828185081},{"text":"Nothing in the kitchen.","start":143.68001,"end":144.90001,"sentiment":"neutral","sentiment_score":-0.10672551020979881}],"sentiment":"neutral","sentiment_score":-0.09248733129352331,"num_words":20,"start":122.905,"end":144.90001},{"sentences":[{"text":"Is it down here?","start":150.395,"end":151.77501,"sentiment":"neutral","sentiment_score":-0.06722153909504414},{"text":"No.","start":155.115,"end":155.515,"sentiment":"neutral","sentiment_score":-0.1427440643310547},{"text":"Nothing under the bench there.","start":155.515,"end":157.13501,"sentiment":"neutral","sentiment_score":-0.1465318337082863},{"text":"Nothing in this bedroom.","start":166.33,"end":167.63,"sentiment":"neutral","sentiment_score":-0.14986082538962364},{"text":"No.","start":175.21,"end":175.37001,"sentiment":"neutral","sentiment_score":-0.10541784763336182}],"sentiment":"neutral","sentiment_score":-0.12327670256296794,"num_words":15,"start":150.395,"end":175.37001},{"sentences":[{"text":"Nothing.","start":175.37001,"end":175.87001,"sentiment":"neutral","sentiment_score":-0.08568805456161499},{"text":"Where did I get the website?","start":189.215,"end":190.675,"sentiment":"neutral","sentiment_score":-0.03714968512455622},{"text":"Through the real estate.","start":192.97,"end":194.91,"sentiment":"neutral","sentiment_score":-0.019790899008512497},{"text":"Yeah.","start":200.73,"end":201.13,"sentiment":"neutral","sentiment_score":-0.01717986911535263},{"text":"PM.","start":201.13,"end":201.63,"sentiment":"neutral","sentiment_score":-0.020364873111248016}],"sentiment":"neutral","sentiment_score":-0.03271496181304638,"num_words":13,"start":175.37001,"end":201.63},{"sentences":[{"text":"Let me see what it's called.","start":205.485,"end":206.94499,"sentiment":"neutral","sentiment_score":-0.02770281458894412},{"text":"Alright.","start":218.51,"end":218.98999,"sentiment":"neutral","sentiment_score":0.027434196323156357},{"text":"I'll I'll have to give them a call.","start":218.98999,"end":220.77,"sentiment":"neutral","sentiment_score":0.005908842198550701},{"text":"Okay.","start":233.395,"end":233.715,"sentiment":"neutral","sentiment_score":0.09654298424720764},{"text":"Not a problem.","start":233.715,"end":234.455,"sentiment":"neutral","sentiment_score":0.16499542693297067}],"sentiment":"neutral","sentiment_score":0.02631670060126405,"num_words":19,"start":205.485,"end":234.455},{"sentences":[{"text":"Alright.","start":239.395,"end":239.895,"sentiment":"neutral","sentiment_score":0.12344223260879517},{"text":"Thank you.","start":240.915,"end":241.735,"sentiment":"neutral","sentiment_score":0.2612239122390747},{"text":"Bye.","start":244.195,"end":244.695,"sentiment":"neutral","sentiment_score":0.16557997465133667}],"sentiment":"neutral","sentiment_score":0.2028675079345703,"num_words":4,"start":239.395,"end":244.695}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen. Am I speaking with Candice?\n\nChannel 1: Yes. You are.\n\nChannel 0: Yeah. It was forwarded that you needed assistance on your new router.\n\nChannel 1: Yes, please. I've plugged it in, and it's got a green solid light, but I can't seem to get the Internet working.\n\nChannel 0: Okay. Is this the router that we provided?\n\nChannel 1: Yep.\n\nChannel 0: Okay. Let me just check on our end. Is the router connected to the NBT box from your wall? The box mounted on your wall.\n\nChannel 1: I don't know if I've got one.\n\nChannel 0: Okay. Can you see, like, a black box? It should be on your wall mounted. Yeah. A small or a big one, like, black box.\n\nChannel 1: Not that I'm aware of. It's only a small three bedroom apartment.\n\nChannel 0: Okay. Yeah. Can you check all the bedroom? Might be one of the bedroom.\n\nChannel 1: Oh, what kind of look?\n\nChannel 0: Yeah. Because it should be installed there. First, establish a connection there. On that box, we're going to connect the router.\n\nChannel 1: Nothing in this one?\n\nChannel 0: Or at the hallway.\n\nChannel 1: That's a good question.\n\nChannel 0: Mhmm.\n\nChannel 1: No. I've only got the fuse thing intercom. Nothing in the hallway. Nothing in the kitchen. Is it down here?\n\nNo. Nothing under the bench there. Nothing in this bedroom. No. Nothing.\n\nChannel 0: But may I ask what is your reference about the Supa Network? Where did you get the web\n\nChannel 1: Where did I get the website?\n\nChannel 0: site? Yeah.\n\nChannel 1: Through the real estate.\n\nChannel 0: Okay. Can we ask the real estate agent?\n\nChannel 1: Yeah. PM.\n\nChannel 0: Sorry?\n\nChannel 1: Let me see what it's called.\n\nChannel 0: Can can we ask her? Might be he knows where the NTD box is located.\n\nChannel 1: Alright. I'll I'll have to give them\n\nChannel 0: Mhmm.\n\nChannel 1: a call.\n\nChannel 0: Mhmm. Yeah. Then once you found the NTD box, you just need to connect the router there, and you should establish a connection after a few minutes then.\n\nChannel 1: Okay. Not a problem.\n\nChannel 0: Yeah. If you need assistance, just give us a callback so we\n\nChannel 1: Alright.\n\nChannel 0: can raise it at the\n\nChannel 1: Thank\n\nChannel 0: back end\n\nChannel 1: you.\n\nChannel 0: team event. You're welcome. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.10681047290563583},{"text":"Good afternoon.","start":2.08,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.26945751905441284},{"text":"This is Maureen.","start":2.8799999,"end":3.78,"sentiment":"neutral","sentiment_score":0.17633436620235443},{"text":"Am I speaking with Candice?","start":4.08,"end":5.38,"sentiment":"neutral","sentiment_score":0.1037019059062004}],"sentiment":"neutral","sentiment_score":0.153930739922957,"channel":0,"num_words":11,"start":1.68,"end":5.38},{"sentences":[{"text":"Yes.","start":5.52,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.1394987404346466},{"text":"You 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one?","start":113.17,"end":114.55,"sentiment":"neutral","sentiment_score":-0.07401030510663986}],"sentiment":"neutral","sentiment_score":-0.07401030510663986,"channel":1,"num_words":4,"start":113.17,"end":114.55},{"sentences":[{"text":"Or at the hallway.","start":119.1,"end":120.31999,"sentiment":"neutral","sentiment_score":-0.06238798052072525}],"sentiment":"neutral","sentiment_score":-0.06238798052072525,"channel":0,"num_words":4,"start":119.1,"end":120.31999},{"sentences":[{"text":"That's a good 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reference about the Supa Network?","start":180.935,"end":185.19499,"sentiment":"neutral","sentiment_score":-0.04678834664324919},{"text":"Where did you get the web","start":185.415,"end":187.41,"sentiment":"neutral","sentiment_score":-0.039528063187996544}],"sentiment":"neutral","sentiment_score":-0.04436825215816498,"channel":0,"num_words":18,"start":180.935,"end":187.41},{"sentences":[{"text":"Where did I get the 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The agent, Maureen, checked on the router and found that it was not connected to the NBT box. She instructed Candice to connect the router to the wall and establish a connection. The agent also asked about the customer's reference for the Siers Network and instructed her to call back if she needed assistance."},"intents":{"segments":[{"text":"Is the router connected to the NBT box from your wall?","start_word":65,"end_word":75,"intents":[{"intent":"Connect router to ntd box","confidence_score":0.1478812}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen. Am I speaking with Candice? Yes. You are. Yeah. It was forwarded that you needed assistance on your new router. Yes, please. I've plugged it in, and it's got a green solid light, but I can't seem to get the Internet working. Okay. Is this the router that we provided? Yep. Okay. Let me just check on our end. Is the router connected to the NBT box from your wall? The box mounted on your wall. I don't know if I've got one. Okay. Can you see, like, a black box? It should be on your wall mounted. Yeah. A small or a big one, like, black box. Not that I'm aware of. It's only a small three bedroom apartment. Okay. Yeah. Can you check all the bedroom? Might be one of the bedroom. Oh, what kind of look? Yeah. Because it should be installed there. First, establish a connection there. On that box, we're going to connect the router. Nothing in this one? Or at the hallway. That's a good question. Mhmm. No. I've only got the fuse thing intercom. Nothing in the hallway. Nothing in the kitchen. Is it down here? No. Nothing under the bench there. Nothing in this bedroom. No. Nothing. But may I ask what is your reference about the Supa Network? Where did you get the web Where did I get the website? site? Yeah. Through the real estate. Okay. Can we ask the real estate agent? Yeah. PM. Sorry? Let me see what it's called. Can can we ask her? Might be he knows where the NTD box is located. Alright. I'll I'll have to give them Mhmm. a call. Mhmm. Yeah. Then once you found the NTD box, you just need to connect the router there, and you should establish a connection after a few minutes then. Okay. Not a problem. Yeah. If you need assistance, just give us a callback so we Alright. can raise it at the Thank back end you. team event.","start_word":0,"end_word":338,"sentiment":"neutral","sentiment_score":-0.002391934860497713},{"text":"You're welcome.","start_word":339,"end_word":340,"sentiment":"positive","sentiment_score":0.3707602322101593},{"text":"Bye. Bye.","start_word":341,"end_word":342,"sentiment":"neutral","sentiment_score":0.2534451186656952}],"average":{"sentiment":"neutral","sentiment_score":0.004409631729125976}}}}