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This is Caitlin. Sir, I can't get you call right now. Please leave your name and number, and I'll get right back to you. Isn't available right now.\n\nPlease leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options. To send a message, press 1. To hear it, press 2. To rerecord the message, press 3.\n\nIf you don't want to send your message, please record your message after the tone, then press the hash key.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.24,"end":2.56,"sentiment":"neutral","sentiment_score":0.021259045228362083},{"text":"This is Caitlin.","start":2.56,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.018364691485961277},{"text":"Sir, I can't get you call right now.","start":3.1999998,"end":4.72,"sentiment":"neutral","sentiment_score":-0.28550247475504875},{"text":"Please leave your name and number, and I'll get right back to you.","start":4.72,"end":7.16,"sentiment":"neutral","sentiment_score":-0.1266366452551805},{"text":"Isn't available right now.","start":7.6,"end":9.2,"sentiment":"neutral","sentiment_score":-0.24629849940538406}],"sentiment":"neutral","sentiment_score":-0.1668667953204492,"num_words":29,"start":2.24,"end":9.2},{"sentences":[{"text":"Please leave a detailed message after the tone.","start":9.2,"end":11.78,"sentiment":"neutral","sentiment_score":-0.11150484345853329},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":11.84,"end":15.7,"sentiment":"neutral","sentiment_score":-0.08344447587927183},{"text":"To send a message, press 1.","start":49.795,"end":51.734997,"sentiment":"neutral","sentiment_score":0.002239649184048176},{"text":"To hear it, press 2.","start":51.890003,"end":53.43,"sentiment":"neutral","sentiment_score":-0.0012498348951339722},{"text":"To rerecord the message, press 3.","start":53.49,"end":55.83,"sentiment":"neutral","sentiment_score":-0.005810957867652178}],"sentiment":"neutral","sentiment_score":-0.05428457281086594,"num_words":40,"start":9.2,"end":55.83},{"sentences":[{"text":"If you don't want to send your message, please record your message after the tone, then press the hash key.","start":56.13,"end":61.510002,"sentiment":"neutral","sentiment_score":-0.04199192291125655}],"sentiment":"neutral","sentiment_score":-0.04199192291125655,"num_words":20,"start":56.13,"end":61.510002}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Caitlin. Sir, I can't get you call right now. Please leave your name and number, and I'll get right back to you. Isn't available right now.\n\nPlease leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.\n\nChannel 0: Hi, Kaylee. My name is Mary, and I'm calling from Airtel. I'm just giving you update regarding the status of your service transfer. So for today, we're still seeing a pending status on your plan, but no worries. I'll give you more update keeping you updated with the service and also giving you much information of what's happening here.\n\nChannel 1: To send a message, press 1. To hear it, press 2. To rerecord the message, press 3. If you don't want to send your message, please record your message after the tone, then press the hash key.\n\nChannel 0: Hi. My name is Mary from Airtel, and I'm just ringing up regarding our conversation yesterday about your service being transferred. The service has been already pending status, and we'll give you more updates once it's been activated. Thank you so much, and have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.24,"end":2.56,"sentiment":"neutral","sentiment_score":0.021259045228362083},{"text":"This is Caitlin.","start":2.56,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.018364691485961277},{"text":"Sir, I can't get you call right now.","start":3.1999998,"end":4.72,"sentiment":"neutral","sentiment_score":-0.28550247475504875},{"text":"Please leave your name and number, and I'll get right back to you.","start":4.72,"end":7.16,"sentiment":"neutral","sentiment_score":-0.1266366452551805},{"text":"Isn't available right now.","start":7.6,"end":9.2,"sentiment":"neutral","sentiment_score":-0.24629849940538406}],"sentiment":"neutral","sentiment_score":-0.1668667953204492,"channel":1,"num_words":29,"start":2.24,"end":9.2},{"sentences":[{"text":"Please leave a detailed message after the tone.","start":9.2,"end":11.78,"sentiment":"neutral","sentiment_score":-0.11150484345853329},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":11.84,"end":15.7,"sentiment":"neutral","sentiment_score":-0.08344447587927183}],"sentiment":"neutral","sentiment_score":-0.09320460373292798,"channel":1,"num_words":23,"start":9.2,"end":15.7},{"sentences":[{"text":"Hi, Kaylee.","start":17.145,"end":18.025,"sentiment":"neutral","sentiment_score":0.09470491856336594},{"text":"My name is Mary, and I'm calling from Airtel.","start":18.025,"end":20.445,"sentiment":"neutral","sentiment_score":0.14672287470764583},{"text":"I'm just giving you update regarding the status of your service transfer.","start":20.824999,"end":25.805,"sentiment":"neutral","sentiment_score":0.19715541477004686},{"text":"So for today, we're still seeing a pending status on your plan, but no worries.","start":26.3,"end":33.82,"sentiment":"neutral","sentiment_score":0.15292054762442905},{"text":"I'll give you more update keeping you updated with the service and also giving you much information of what's happening here.","start":33.82,"end":44.535,"sentiment":"positive","sentiment_score":0.34485103828566416}],"sentiment":"neutral","sentiment_score":0.2273128933068049,"channel":0,"num_words":59,"start":17.145,"end":44.535},{"sentences":[{"text":"To send a message, press 1.","start":49.795,"end":51.734997,"sentiment":"neutral","sentiment_score":0.002239649184048176},{"text":"To hear it, press 2.","start":51.890003,"end":53.43,"sentiment":"neutral","sentiment_score":-0.0012498348951339722},{"text":"To rerecord the message, press 3.","start":53.49,"end":55.83,"sentiment":"neutral","sentiment_score":-0.005810957867652178},{"text":"If you don't want to send your message, please record your message after the tone, then press the hash key.","start":56.13,"end":61.510002,"sentiment":"neutral","sentiment_score":-0.04199192291125655}],"sentiment":"neutral","sentiment_score":-0.023446364454119593,"channel":1,"num_words":37,"start":49.795,"end":61.510002},{"sentences":[{"text":"Hi.","start":63.14,"end":63.62,"sentiment":"neutral","sentiment_score":0.0749998688697815},{"text":"My name is Mary from Airtel, and I'm just ringing up regarding our conversation yesterday about your service being transferred.","start":63.62,"end":71.145,"sentiment":"neutral","sentiment_score":0.09519957154989242},{"text":"The service has been already pending status, and we'll give you more updates once it's been activated.","start":71.525,"end":78.185,"sentiment":"neutral","sentiment_score":0.15191516630789814},{"text":"Thank you so much, and have a great day.","start":78.565,"end":80.325,"sentiment":"positive","sentiment_score":0.6284639570448134},{"text":"Goodbye.","start":80.325,"end":80.825,"sentiment":"neutral","sentiment_score":0.16505753993988037}],"sentiment":"neutral","sentiment_score":0.21630796417593956,"channel":0,"num_words":48,"start":63.14,"end":80.825}]},"summary":{"result":"success","short":"The representative from Airtel, Mary, calls the customer, Kaylee, to inform her that her service transfer has been pending and will provide more updates once activated. Mary gives Kaylee instructions on how to leave a message and access more information."},"intents":{"segments":[{"text":"Hi, Kaylee. My name is Mary, and I'm calling from Airtel. I'm just giving you update regarding the status of your service transfer. So for today, we're still seeing a pending status on your plan, but no worries. I'll give you more update keeping you updated with the service and also giving you much information of what's happening here.","start_word":52,"end_word":110,"intents":[{"intent":"Update service status","confidence_score":0.42688543}]}]},"sentiments":{"segments":[{"text":"Hi. This is Caitlin. Sir, I can't get you call right now. Please leave your name and number, and I'll get right back to you. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options. Hi, Kaylee. My name is Mary, and I'm calling from Airtel. I'm just giving you update regarding the status of your service transfer. So for today, we're still seeing a pending status on your plan, but no worries. I'll give you more update keeping you updated with the service and also giving you much information of what's happening here. To send a message, press 1. To hear it, press 2. To rerecord the message, press 3. If you don't want to send your message, please record your message after the tone, then press the hash key. Hi. My name is Mary from Airtel, and I'm just ringing up regarding our conversation yesterday about your service being transferred. The service has been already pending status, and we'll give you more updates once it's been activated.","start_word":0,"end_word":185,"sentiment":"neutral","sentiment_score":0.051352862268686295},{"text":"Thank you so much, and have a great day.","start_word":186,"end_word":194,"sentiment":"positive","sentiment_score":0.6328953504562378},{"text":"Goodbye.","start_word":195,"end_word":195,"sentiment":"neutral","sentiment_score":0.20684541761875153}],"average":{"sentiment":"neutral","sentiment_score":0.07869271751788022}}}}