{"metadata":{"transaction_key":"deprecated","request_id":"019f3ab5-7987-7be3-a61c-e1572327144c","sha256":"06470c8fbfd6f532c80b8ec293d53e7f669bc9a3baa372f83c497d79867836d1","created":"2026-07-07T03:53:20.465Z","duration":40.247936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":56,"output_tokens":56},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":56,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Abby from TechnoWands.","confidence":0.83310544,"words":[{"word":"abby","start":5.8399997,"end":6.24,"confidence":0.6801758,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.1658722162246704},{"word":"from","start":6.24,"end":6.72,"confidence":0.98095703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.12585291266441345},{"word":"technowands","start":6.72,"end":7.22,"confidence":0.83310544,"punctuated_word":"TechnoWands.","sentiment":"neutral","sentiment_score":0.16553011536598206}],"paragraphs":{"transcript":"\nAbby from TechnoWands.","paragraphs":[{"sentences":[{"text":"Abby from TechnoWands.","start":5.8399997,"end":7.22,"sentiment":"neutral","sentiment_score":0.15241841475168863}],"sentiment":"neutral","sentiment_score":0.15241841475168863,"num_words":3,"start":5.8399997,"end":7.22}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an add","confidence":1.0,"words":[{"word":"if","start":0.08,"end":0.24,"confidence":0.5805664,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.006131064146757126},{"word":"you","start":0.24,"end":0.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.007009373977780342},{"word":"record","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.01765100099146366},{"word":"your","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.00868755392730236},{"word":"name","start":0.96,"end":1.28,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.006657727062702179},{"word":"and","start":1.28,"end":1.52,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01297122985124588},{"word":"reason","start":1.52,"end":1.8399999,"confidence":0.99316406,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.005970347672700882},{"word":"for","start":1.8399999,"end":2.08,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.004208933562040329},{"word":"calling","start":2.08,"end":2.48,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.0027870135381817818},{"word":"i'll","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.012830897234380243},{"word":"see","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.00554284080862999},{"word":"if","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0035919956862926483},{"word":"this","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.00005044974386692047},{"word":"person","start":3.36,"end":3.6799998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.00006229802966117859},{"word":"is","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0016221050173044205},{"word":"available","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.007321068085730076},{"word":"thanks","start":12.32,"end":12.82,"confidence":0.9980469,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5681872367858887},{"word":"please","start":13.065,"end":13.304999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.0490836501121521},{"word":"stay","start":13.304999,"end":13.545,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.045858897268772125},{"word":"on","start":13.545,"end":13.785,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.026599854230880737},{"word":"the","start":13.785,"end":13.945,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06336548179388046},{"word":"line","start":13.945,"end":14.445,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.06382861733436584},{"word":"i'm","start":36.35,"end":36.59,"confidence":0.78881836,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.39106887578964233},{"word":"sorry","start":36.59,"end":36.989998,"confidence":0.9604492,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4319226145744324},{"word":"this","start":36.989998,"end":37.23,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6801018714904785},{"word":"person","start":37.23,"end":37.63,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5365889072418213},{"word":"is","start":37.63,"end":37.71,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5759605169296265},{"word":"not","start":37.71,"end":37.95,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5109821557998657},{"word":"available","start":37.95,"end":38.45,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4906208515167236},{"word":"if","start":38.75,"end":38.91,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.13625629246234894},{"word":"you","start":38.91,"end":38.989998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07675968110561371},{"word":"would","start":38.989998,"end":39.15,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.07784072309732437},{"word":"like","start":39.15,"end":39.39,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.08468640595674515},{"word":"to","start":39.39,"end":39.55,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10703332722187042},{"word":"leave","start":39.55,"end":39.79,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.10420983284711838},{"word":"an","start":39.79,"end":39.95,"confidence":0.9658203,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.11333930492401124},{"word":"add","start":39.95,"end":40.11,"confidence":0.3359375,"punctuated_word":"add","sentiment":"neutral","sentiment_score":-0.08083826303482056}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available.\n\nIf you would like to leave an add","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.34,"sentiment":"neutral","sentiment_score":-0.0010608976590447128},{"text":"Thanks.","start":12.32,"end":12.82,"sentiment":"positive","sentiment_score":0.5681872367858887},{"text":"Please stay on the line.","start":13.065,"end":14.445,"sentiment":"neutral","sentiment_score":0.001130339503288269},{"text":"I'm sorry.","start":36.35,"end":36.989998,"sentiment":"negative","sentiment_score":-0.41149574518203735},{"text":"This person is not available.","start":36.989998,"end":38.45,"sentiment":"negative","sentiment_score":-0.5588508605957031}],"sentiment":"neutral","sentiment_score":-0.10553038695120606,"num_words":29,"start":0.08,"end":38.45},{"sentences":[{"text":"If you would like to leave an add","start":38.75,"end":40.11,"sentiment":"neutral","sentiment_score":-0.0976204788312316}],"sentiment":"neutral","sentiment_score":-0.0976204788312316,"num_words":8,"start":38.75,"end":40.11}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Abby from TechnoWands.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an add","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.34,"sentiment":"neutral","sentiment_score":-0.0010608976590447128}],"sentiment":"neutral","sentiment_score":-0.0010608976590447128,"channel":1,"num_words":16,"start":0.08,"end":4.34},{"sentences":[{"text":"Abby from TechnoWands.","start":5.8399997,"end":7.22,"sentiment":"neutral","sentiment_score":0.15241841475168863}],"sentiment":"neutral","sentiment_score":0.15241841475168863,"channel":0,"num_words":3,"start":5.8399997,"end":7.22},{"sentences":[{"text":"Thanks.","start":12.32,"end":12.82,"sentiment":"positive","sentiment_score":0.5681872367858887},{"text":"Please stay on the line.","start":13.065,"end":14.445,"sentiment":"neutral","sentiment_score":0.001130339503288269},{"text":"I'm sorry.","start":36.35,"end":36.989998,"sentiment":"negative","sentiment_score":-0.41149574518203735},{"text":"This person is not available.","start":36.989998,"end":38.45,"sentiment":"negative","sentiment_score":-0.5588508605957031},{"text":"If you would like to leave an add","start":38.75,"end":40.11,"sentiment":"neutral","sentiment_score":-0.0976204788312316}],"sentiment":"neutral","sentiment_score":-0.18211288998524347,"channel":1,"num_words":21,"start":12.32,"end":40.11}]},"summary":{"result":"success","short":"If you record your name and reason for calling, I'll see if this person is available. Abby from TechnoWands. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an add"},"intents":{"segments":[{"text":"This person is not available.","start_word":27,"end_word":31,"intents":[{"intent":"Notify caller of availability","confidence_score":0.009753472}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Abby from TechnoWands.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.04489866644144058},{"text":"Thanks.","start_word":19,"end_word":19,"sentiment":"positive","sentiment_score":0.5681872367858887},{"text":"Please stay on the line.","start_word":20,"end_word":24,"sentiment":"neutral","sentiment_score":0.01158005278557539},{"text":"I'm sorry. This person is not available.","start_word":25,"end_word":31,"sentiment":"negative","sentiment_score":-0.48381155729293823},{"text":"If you would like to leave an add","start_word":32,"end_word":39,"sentiment":"neutral","sentiment_score":-0.10646124184131622}],"average":{"sentiment":"neutral","sentiment_score":-0.0654589491231101}}}}