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Good morning. This is Airtel accounts. Am I speaking to Emmanuel Maddie? Hi.\n\nThis is Melissa. Emmanuel, we're just trying to check if you need our help to process your invoice for your service and for the router delivery so our provisioning team would be able to send your free router. If you need our help to process your payment over the phone, because the invoice is not yet settled, and our provisioning team is asking any updates. In that way, they could arrange the dispatch of your router. Because your services, it's already been activated.\n\nAll you need is your router for you to get connected to the services. Yes. I sent you the invoice including the payment instructions with your credentials for you to easily process your payment through our customer portal. Okay. Sure.\n\nSo if you need our help, just let us know. Okay? We'll wait for your settlement. Thank you, Maddie. 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May\n\nChannel 0: Hi. Good\n\nChannel 1: I\n\nChannel 0: morning. This is Airtel\n\nChannel 1: know\n\nChannel 0: accounts. Am I speaking\n\nChannel 1: who's\n\nChannel 0: to Emmanuel Maddie?\n\nChannel 1: speaking? Yes. Speaking.\n\nChannel 0: Hi. This is Melissa. Emmanuel, we're just trying to check if you need our help to process your invoice for your service and for the router delivery so our provisioning team would be able to send your free router.\n\nChannel 1: What do you mean assistance?\n\nChannel 0: If you need our help to process your payment over the phone, because the invoice is not yet settled, and our provisioning team is asking any updates. In that way, they could arrange the dispatch of your router. Because your services, it's already been activated. All you need is your router for you to get connected to the services.\n\nChannel 1: Okay. Okay. Okay. Okay. Actually, I'll I'll I'll do it today.\n\nI'll do. 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The representative informed him that the provisioning team would need updates and that she will do it today. The representative also sent him an invoice including payment instructions and the customer portal, and they will wait for his settlement."},"intents":{"segments":[{"text":"If you need our help to process your payment over the phone, because the invoice is not yet settled, and our provisioning team is asking any updates. In that way, they could arrange the dispatch of your router. Because your services, it's already been activated. All you need is your router for you to get connected to the services. Okay.","start_word":65,"end_word":124,"intents":[{"intent":"Process payment","confidence_score":0.57523763}]},{"text":"If you need our help to process your payment over the phone, because the invoice is not yet settled, and our provisioning team is asking any updates. In that way, they could arrange the dispatch of your router. Because your services, it's already been activated. All you need is your router for you to get connected to the services. Okay. Okay.","start_word":65,"end_word":125,"intents":[{"intent":"Provide router updates","confidence_score":0.014044212}]},{"text":"Because you you send me the invoice right through the email. Yes.","start_word":137,"end_word":148,"intents":[{"intent":"Send invoice","confidence_score":0.65046895}]},{"text":"customer portal. Okay. Sure. Yeah.","start_word":172,"end_word":176,"intents":[{"intent":"Provide customer portal info","confidence_score":0.0000013424012}]}]},"sentiments":{"segments":[{"text":"Hello. May Hi. Good I morning. This is Airtel know accounts. Am I speaking who's to Emmanuel Maddie? speaking? Yes. Speaking. Hi. This is Melissa. Emmanuel, we're just trying to check if you need our help to process your invoice for your service and for the router delivery so our provisioning team would be able to send your free router. What do you mean assistance? If you need our help to process your payment over the phone, because the invoice is not yet settled, and our provisioning team is asking any updates. In that way, they could arrange the dispatch of your router. Because your services, it's already been activated. All you need is your router for you to get connected to the services. Okay. Okay. Okay. Okay. Actually, I'll I'll I'll do it today. I'll do. Because you you send me the invoice right through the email. Yes. I sent you the invoice including the payment instructions with your credentials for you to easily process your payment through Yeah. our Yes. customer portal. Okay. Sure. Yeah. I'll do that today. Yeah. I'll do that today. Alright. Okay. Sure. Bye. So Thank if you. you need our help, just let us know. Okay? We'll wait Nice. for your settlement.","start_word":0,"end_word":208,"sentiment":"neutral","sentiment_score":0.09275204688310625},{"text":"Thank you, Maddie. Have a Nice. good one, and be Bye.","start_word":209,"end_word":219,"sentiment":"positive","sentiment_score":0.5047000050544739},{"text":"safe. Alright. Bye. Bye bye.","start_word":220,"end_word":224,"sentiment":"neutral","sentiment_score":0.1796882450580597}],"average":{"sentiment":"neutral","sentiment_score":0.1205693949823794}}}}