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May I know your name, please, for me to check the account? Mhmm. Mhmm. Okay. Is it okay if I put you on hold? Let me just check your account. Mhmm. Hang on. Hello, Shuang? Yes. Thank you for waiting. Let me just confirm. Do you already have your own router or you still need to get a new one? Okay. I see. Because if you still don't have the router, you can purchase one from us, but that takes three to five business days to arrive at the address because you will be needing a router for you to establish the connection on the area. Mhmm. Upon checking your order, you did not order a router? Yeah. No. I think you're referring to the NDC. Is that the new connection fee charges? The is it the $300? I mean, Yeah. Actually, yeah, you did not include the router to your order. So what you see there as the area is the NTT box. Can you see an NTT box mounted at the wall? Yeah. So for you to establish a connection, you need the router that is connected to that box. Yeah. Mhmm. Yeah. So you'll be getting a router? How much? Yeah. So our available router for the Linham network for your address is the rental gaming, the k seven Wi Fi six plus dual band. So it's $219.95. So it Yeah. That's different. That is for the new connection fee. I'll require that from Linham Networks directly. That is the the setup there for you to have a connection at the area, but you still be needing a router connected to that for you to connect and use the service. That's a connection fee, but the router is not included there yet. The router is different. Mhmm. Free router? Actually, for the Lindholm network, we do not have a free router as of the moment. We have a available router. We have a available router, but it's for purchase. Mhmm. Actually, we only have one router available right now because that router is the one compatible with the service. That's why we do not have other option. Mhmm. So if you will be getting a router, we can send you an invoice for that. It's 219.90 $5. Mhmm. Mhmm. Okay. Sure. I can, yeah, I can send you the information of the router by email. Okay. Sure. Thank you. 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Good morning. This is Maureen from Ertula tech support. Yeah. How may I assist you today?\n\nYeah. You received a call from us? Okay. I see for the setup of your Internet. May I know your name, please, for me to check the account?\n\nMhmm. Mhmm. Okay. Is it okay if I put you on hold? Let me just check your account.\n\nMhmm. Hang on. Hello, Shuang? Yes. Thank you for waiting.\n\nLet me just confirm. Do you already have your own router or you still need to get a new one? Okay. I see. Because if you still don't have the router, you can purchase one from us, but that takes three to five business days to arrive at the address because you will be needing a router for you to establish the connection on the area.\n\nMhmm. Upon checking your order, you did not order a router? Yeah. No. I think you're referring to the NDC.\n\nIs that the new connection fee charges? The is it the $300? I mean, Yeah. Actually, yeah, you did not include the router to your order. So what you see there as the area is the NTT box.\n\nCan you see an NTT box mounted at the wall? Yeah. So for you to establish a connection, you need the router that is connected to that box. Yeah. Mhmm.\n\nYeah. So you'll be getting a router? How much? Yeah. So our available router for the Linham network for your address is the rental gaming, the k seven Wi Fi six plus dual band.\n\nSo it's $219.95. So it Yeah. That's different. That is for the new connection fee. I'll require that from Linham Networks directly.\n\nThat is the the setup there for you to have a connection at the area, but you still be needing a router connected to that for you to connect and use the service. That's a connection fee, but the router is not included there yet. The router is different. Mhmm. Free router?\n\nActually, for the Lindholm network, we do not have a free router as of the moment. We have a available router. We have a available router, but it's for purchase. Mhmm. Actually, we only have one router available right now because that router is the one compatible with the service.\n\nThat's why we do not have other option. Mhmm. So if you will be getting a router, we can send you an invoice for that. It's 219.90 $5. Mhmm.\n\nMhmm. Okay. Sure. I can, yeah, I can send you the information of the router by email. Okay.\n\nSure. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.13830740749835968},{"text":"Good morning.","start":1.4399999,"end":2.1799998,"sentiment":"positive","sentiment_score":0.3780241310596466},{"text":"This is Maureen from Ertula tech support.","start":2.3999999,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.2959166978086744},{"text":"Yeah.","start":4.7999997,"end":5.12,"sentiment":"neutral","sentiment_score":0.25175076723098755},{"text":"How may I assist you today?","start":5.12,"end":6.5,"sentiment":"neutral","sentiment_score":0.21424505983789763}],"sentiment":"neutral","sentiment_score":0.26488198120804396,"num_words":17,"start":1.04,"end":6.5},{"sentences":[{"text":"Yeah.","start":23.785,"end":24.285,"sentiment":"neutral","sentiment_score":-0.059556424617767334},{"text":"You received a call from 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area.","start":161.075,"end":178.24,"sentiment":"neutral","sentiment_score":-0.027902768794880357}],"sentiment":"neutral","sentiment_score":0.0019734443983796873,"num_words":66,"start":147.47,"end":178.24},{"sentences":[{"text":"Mhmm.","start":180.06001,"end":180.56001,"sentiment":"neutral","sentiment_score":-0.023447848856449127},{"text":"Upon checking your order, you did not order a router?","start":192.395,"end":196.255,"sentiment":"neutral","sentiment_score":-0.1876651868224144},{"text":"Yeah.","start":200.51999,"end":201.01999,"sentiment":"neutral","sentiment_score":-0.0673360675573349},{"text":"No.","start":206.43999,"end":206.92,"sentiment":"neutral","sentiment_score":-0.2543550133705139},{"text":"I think you're referring to the NDC.","start":206.92,"end":209.57999,"sentiment":"neutral","sentiment_score":-0.2061112437929426}],"sentiment":"neutral","sentiment_score":-0.183228475227952,"num_words":20,"start":180.06001,"end":209.57999},{"sentences":[{"text":"Is that the new connection fee charges?","start":209.79999,"end":213.33499,"sentiment":"neutral","sentiment_score":-0.18714840497289384},{"text":"The is it the $300?","start":216.83499,"end":218.935,"sentiment":"neutral","sentiment_score":-0.0012022446841001508},{"text":"I mean, Yeah.","start":222.435,"end":246.395,"sentiment":"neutral","sentiment_score":-0.05648659790555636},{"text":"Actually, yeah, you did not include the router to your order.","start":246.695,"end":251.035,"sentiment":"neutral","sentiment_score":-0.21069290895353665},{"text":"So what you see there as the area is the NTT box.","start":251.66,"end":255.5,"sentiment":"neutral","sentiment_score":0.027478362744053204}],"sentiment":"neutral","sentiment_score":-0.09140503940809715,"num_words":38,"start":209.79999,"end":255.5},{"sentences":[{"text":"Can you see an NTT box mounted at the wall?","start":255.5,"end":259.04,"sentiment":"neutral","sentiment_score":0.03809261955320835},{"text":"Yeah.","start":261.18,"end":261.58,"sentiment":"neutral","sentiment_score":0.09626753628253935},{"text":"So for you to establish a connection, you need the router that is connected to that box.","start":261.58,"end":267.995,"sentiment":"neutral","sentiment_score":0.09280460503171473},{"text":"Yeah.","start":270.295,"end":270.795,"sentiment":"neutral","sentiment_score":0.11257132887840272},{"text":"Mhmm.","start":271.975,"end":272.475,"sentiment":"neutral","sentiment_score":0.047718595713377}],"sentiment":"neutral","sentiment_score":0.0738387313981851,"num_words":30,"start":255.5,"end":272.475},{"sentences":[{"text":"Yeah.","start":274.215,"end":274.535,"sentiment":"neutral","sentiment_score":0.06762704253196716},{"text":"So you'll be getting a router?","start":274.535,"end":277.035,"sentiment":"neutral","sentiment_score":0.0944506973028183},{"text":"How much?","start":279.495,"end":280.23502,"sentiment":"neutral","sentiment_score":0.04307102784514427},{"text":"Yeah.","start":281.0,"end":281.4,"sentiment":"neutral","sentiment_score":0.10408829897642136},{"text":"So our available router for the Linham network for your address is the rental gaming, the k seven Wi Fi six plus dual band.","start":281.4,"end":291.98,"sentiment":"neutral","sentiment_score":0.13292974481980005}],"sentiment":"neutral","sentiment_score":0.11808457225561142,"num_words":34,"start":274.215,"end":291.98},{"sentences":[{"text":"So it's $219.95.","start":293.88,"end":297.835,"sentiment":"neutral","sentiment_score":0.03690368930498759},{"text":"So it Yeah.","start":299.255,"end":310.94998,"sentiment":"neutral","sentiment_score":0.010644895335038504},{"text":"That's different.","start":311.09,"end":311.97,"sentiment":"neutral","sentiment_score":-0.06082778237760067},{"text":"That is for the new connection fee.","start":311.97,"end":314.15,"sentiment":"neutral","sentiment_score":-0.0657330948327269},{"text":"I'll require that from Linham Networks directly.","start":314.37,"end":318.06998,"sentiment":"neutral","sentiment_score":-0.00028365903667041233}],"sentiment":"neutral","sentiment_score":-0.020051231269132008,"num_words":22,"start":293.88,"end":318.06998},{"sentences":[{"text":"That is the the setup there for you to have a connection at the area, but you still be needing a router connected to that for you to connect and use the service.","start":320.44998,"end":335.83502,"sentiment":"neutral","sentiment_score":0.04540492661974647},{"text":"That's a connection fee, but the router is not included there yet.","start":347.25,"end":351.91,"sentiment":"neutral","sentiment_score":-0.314733549952507},{"text":"The router is different.","start":352.69,"end":353.91,"sentiment":"neutral","sentiment_score":-0.20612000674009323},{"text":"Mhmm.","start":354.05002,"end":354.55002,"sentiment":"neutral","sentiment_score":-0.014135705307126043},{"text":"Free router?","start":361.845,"end":362.66498,"sentiment":"neutral","sentiment_score":0.043636295944452286}],"sentiment":"neutral","sentiment_score":-0.05826506079532779,"num_words":52,"start":320.44998,"end":362.66498},{"sentences":[{"text":"Actually, for the Lindholm network, we do not have a free router as of the moment.","start":369.7,"end":375.48,"sentiment":"negative","sentiment_score":-0.35049395728856325},{"text":"We have a available router.","start":385.095,"end":386.955,"sentiment":"neutral","sentiment_score":0.00016189645975828206},{"text":"We have a available router, but it's for purchase.","start":388.85498,"end":393.595,"sentiment":"neutral","sentiment_score":0.008703371994973471},{"text":"Mhmm.","start":398.44,"end":398.94,"sentiment":"neutral","sentiment_score":0.025436390191316605},{"text":"Actually, we only have one router available right now because that router is the one compatible with the service.","start":406.68,"end":416.415,"sentiment":"neutral","sentiment_score":-0.012459142231627515}],"sentiment":"neutral","sentiment_score":-0.1148010159714613,"num_words":50,"start":369.7,"end":416.415},{"sentences":[{"text":"That's why we do not have other option.","start":417.11502,"end":419.21503,"sentiment":"neutral","sentiment_score":-0.02344670705497265},{"text":"Mhmm.","start":420.155,"end":420.655,"sentiment":"neutral","sentiment_score":-0.03998776525259018},{"text":"So if you will be getting a router, we can send you an invoice for that.","start":447.475,"end":453.01,"sentiment":"neutral","sentiment_score":0.004181711818091571},{"text":"It's 219.90 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Hello? Yeah. Good morning. So this is Rose speaking. Sorry. I just set I couldn't look at the message you called me before. Yeah. So can I know what's the problems with that? Yes. I got the message and email that's, I think, for the install installment. My name is Shuang. The spelling is s h u a n g. That's first name, and last name is x I a. Okay. Yes. Yes. I think you alrighted to get me the model. Right? Because I just saw your post one. Is that the model? Yeah. I think I already order a model you sent me already. Right? I'm not sure because I'm already in my the garage. There are I think the the Internet I don't know what that but I think that is, like, something like the model there. So I think I can just put in the model, and there will be the Wi Fi coming. I think yes. Mhmm. Yep. Yeah. I know. So they will be in process. Right? I think yes. Mhmm. Mhmm. So what what's the what's the 330 for so if that is the first time to install the fee. Right? Okay. I think you you already sent me something. Is that not not for connection? I think you have a free one. Yeah. I think I already ordered one. That's a free one. So what's that for you give me? What's what's the items you give me? Model? Can you send me my email? Can you send to can you send me the email for me? Any option? Yeah. Yes. I know. But but you said you can you you or you need to send me another I don't know what's that. I think it's a model 10 Connect with my Internet, but I think I already order one that's free. But I just pay $69 for the Internet fee per month, and already paid the 330 for the web app month. So any others I need to pay? So wait. Wait. Wait. Wait. Wait. Wait. So I need to know what I need to pay. I need to know what's what things I need to pay because I don't know what is it. So please give me the option. I need to pay what I need to pay. Yeah. Could you please send me the email for me? Set the option for me. Yeah. Yeah. Okay. Sure. All good. Thank 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Hello? Yeah. Good morning. So this is Rose speaking.\n\nSorry. I just set I couldn't look at the message you called me before. Yeah. So can I know what's the problems with that? Yes.\n\nI got the message and email that's, I think, for the install installment. My name is Shuang. The spelling is s h u a n g. That's first name, and last name is x I a. Okay.\n\nYes. Yes. I think you alrighted to get me the model. Right? Because I just saw your post one.\n\nIs that the model? Yeah. I think I already order a model you sent me already. Right? I'm not sure because I'm already in my the garage.\n\nThere are I think the the Internet I don't know what that but I think that is, like, something like the model there. So I think I can just put in the model, and there will be the Wi Fi coming. I think yes. Mhmm. Yep.\n\nYeah. I know. So they will be in process. Right? I think yes.\n\nMhmm. Mhmm. So what what's the what's the 330 for so if that is the first time to install the fee. Right? Okay.\n\nI think you you already sent me something. Is that not not for connection? I think you have a free one. Yeah. I think I already ordered one.\n\nThat's a free one. So what's that for you give me? What's what's the items you give me? Model? Can you send me my email?\n\nCan you send to can you send me the email for me? Any option? Yeah. Yes. I know.\n\nBut but you said you can you you or you need to send me another I don't know what's that. I think it's a model 10 Connect with my Internet, but I think I already order one that's free. But I just pay $69 for the Internet fee per month, and already paid the 330 for the web app month. So any others I need to pay? So wait.\n\nWait. Wait. Wait. Wait. Wait.\n\nSo I need to know what I need to pay. I need to know what's what things I need to pay because I don't know what is it. So please give me the option. I need to pay what I need to pay. Yeah.\n\nCould you please send me the email for me? Set the option for me. Yeah. Yeah. Okay.\n\nSure. All good. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.20157209038734436},{"text":"Hello?","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.17871534824371338},{"text":"Yeah.","start":7.3599997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.0671544298529625},{"text":"Good morning.","start":7.7599998,"end":8.559999,"sentiment":"neutral","sentiment_score":0.19120094925165176},{"text":"So this is Rose speaking.","start":8.559999,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.09456318616867065}],"sentiment":"neutral","sentiment_score":0.1302659697830677,"num_words":10,"start":1.68,"end":10.0199995},{"sentences":[{"text":"Sorry.","start":10.08,"end":10.559999,"sentiment":"neutral","sentiment_score":-0.2159406691789627},{"text":"I just set I couldn't look at the message you called me 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something.","start":337.995,"end":340.655,"sentiment":"neutral","sentiment_score":-0.1493916679173708},{"text":"Is that not not for connection?","start":341.11502,"end":344.30002,"sentiment":"neutral","sentiment_score":-0.19505722324053446},{"text":"I think you have a free one.","start":356.705,"end":358.725,"sentiment":"neutral","sentiment_score":0.03293629203523908},{"text":"Yeah.","start":363.425,"end":363.825,"sentiment":"neutral","sentiment_score":-0.004673425108194351},{"text":"I think I already ordered one.","start":363.825,"end":365.845,"sentiment":"neutral","sentiment_score":0.143899438281854}],"sentiment":"neutral","sentiment_score":-0.045578551212591786,"num_words":28,"start":337.995,"end":365.845},{"sentences":[{"text":"That's a free one.","start":366.465,"end":367.605,"sentiment":"neutral","sentiment_score":0.24643125385046005},{"text":"So what's that for you give 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option?","start":403.21,"end":404.03,"sentiment":"neutral","sentiment_score":0.0019147256389260292},{"text":"Yeah.","start":417.755,"end":418.23502,"sentiment":"neutral","sentiment_score":-0.02567650005221367},{"text":"Yes.","start":418.23502,"end":418.715,"sentiment":"neutral","sentiment_score":-0.02521911822259426},{"text":"I know.","start":418.715,"end":419.355,"sentiment":"neutral","sentiment_score":-0.03125011455267668}],"sentiment":"neutral","sentiment_score":-0.001042315684672859,"num_words":18,"start":400.01,"end":419.355},{"sentences":[{"text":"But but you said you can you you or you need to send me another I don't know what's that.","start":419.355,"end":425.68,"sentiment":"neutral","sentiment_score":-0.09033124856650829},{"text":"I think it's a model 10 Connect with my Internet, but I think I already order one that's free.","start":425.68,"end":431.68,"sentiment":"neutral","sentiment_score":0.02416539398071013},{"text":"But I just pay $69 for the Internet fee per month, and already paid the 330 for the web app month.","start":431.68,"end":442.545,"sentiment":"neutral","sentiment_score":-0.10948252553741138},{"text":"So any others I need to pay?","start":442.765,"end":444.70502,"sentiment":"neutral","sentiment_score":-0.08217400099549975},{"text":"So wait.","start":455.93002,"end":456.97003,"sentiment":"neutral","sentiment_score":-0.016560676973313093}],"sentiment":"neutral","sentiment_score":-0.061666012795615024,"num_words":69,"start":419.355,"end":456.97003},{"sentences":[{"text":"Wait.","start":457.01,"end":457.51,"sentiment":"neutral","sentiment_score":-0.0283421091735363},{"text":"Wait.","start":457.55,"end":458.05,"sentiment":"neutral","sentiment_score":-0.033744387328624725},{"text":"Wait.","start":458.09,"end":458.17,"sentiment":"neutral","sentiment_score":-0.047387197613716125},{"text":"Wait.","start":458.17,"end":458.25,"sentiment":"neutral","sentiment_score":-0.05502982810139656},{"text":"Wait.","start":458.25,"end":458.75,"sentiment":"neutral","sentiment_score":-0.07763668894767761}],"sentiment":"neutral","sentiment_score":-0.048428042232990264,"num_words":5,"start":457.01,"end":458.75},{"sentences":[{"text":"So I need to know what I need to pay.","start":458.89,"end":461.39,"sentiment":"neutral","sentiment_score":-0.1537712723016739},{"text":"I need to know what's what things I need to pay because I don't know what is it.","start":461.53,"end":467.745,"sentiment":"neutral","sentiment_score":-0.17272782822450003},{"text":"So please give me the option.","start":467.745,"end":469.525,"sentiment":"neutral","sentiment_score":-0.066924129302303},{"text":"I need to pay what I need to pay.","start":470.065,"end":472.965,"sentiment":"neutral","sentiment_score":-0.14194314926862717},{"text":"Yeah.","start":475.025,"end":475.525,"sentiment":"neutral","sentiment_score":0.00560770183801651}],"sentiment":"neutral","sentiment_score":-0.14364179655570875,"num_words":44,"start":458.89,"end":475.525},{"sentences":[{"text":"Could you please send me the email for me?","start":475.585,"end":478.38,"sentiment":"neutral","sentiment_score":0.015962390436066523},{"text":"Set the option for me.","start":479.02002,"end":480.64,"sentiment":"neutral","sentiment_score":0.036838040500879285},{"text":"Yeah.","start":485.42,"end":485.92,"sentiment":"neutral","sentiment_score":0.05277976021170616},{"text":"Yeah.","start":486.30002,"end":486.7,"sentiment":"neutral","sentiment_score":0.06929579377174377},{"text":"Okay.","start":486.7,"end":487.18,"sentiment":"neutral","sentiment_score":0.13249662518501282}],"sentiment":"neutral","sentiment_score":0.034260229152791644,"num_words":17,"start":475.585,"end":487.18},{"sentences":[{"text":"Sure.","start":487.18,"end":487.66,"sentiment":"neutral","sentiment_score":0.21961362659931183},{"text":"All good.","start":487.66,"end":488.32,"sentiment":"positive","sentiment_score":0.36746008694171906},{"text":"Thank you.","start":490.56494,"end":491.30496,"sentiment":"neutral","sentiment_score":0.2796129360795021}],"sentiment":"neutral","sentiment_score":0.3027519345283508,"num_words":5,"start":487.18,"end":491.30496}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good\n\nChannel 1: Hello?\n\nChannel 0: morning. This is Maureen from Ertula tech support. Yeah. How may I assist\n\nChannel 1: Hello?\n\nChannel 0: you today?\n\nChannel 1: Yeah. Good morning. So this is Rose speaking. Sorry. I just set I couldn't look at the message you called me before.\n\nYeah. So can I know what's the problems with that?\n\nChannel 0: Yeah. You received a call from us?\n\nChannel 1: Yes. I got the message and email that's, I think, for the install installment.\n\nChannel 0: Okay. I see for the setup of your Internet. May I know your name, please, for me to check the account?\n\nChannel 1: My name is Shuang. The spelling is s h u a n g. That's\n\nChannel 0: Mhmm.\n\nChannel 1: first name, and last\n\nChannel 0: Mhmm.\n\nChannel 1: name is x I a.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. Hang on. Hello, Shuang?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thank you for waiting. Let me just confirm. Do you already have your own router or you still need to get a new one?\n\nChannel 1: Yes.\n\nChannel 0: Okay. I see. Because if you still don't have the router, you can purchase one from us, but that takes three to five business days to arrive at the address because you will be needing a router for you to establish the connection on the area.\n\nChannel 1: I think you\n\nChannel 0: Mhmm.\n\nChannel 1: alrighted to get me the model. Right? Because I just saw your post one. Is that the model?\n\nChannel 0: Upon checking your order, you did not order a router?\n\nChannel 1: Yeah. I think I\n\nChannel 0: Yeah.\n\nChannel 1: already order a model you sent me already. Right?\n\nChannel 0: No. I think you're referring to the NDC. Is that the new connection fee charges? The is it the $300? I mean,\n\nChannel 1: I'm not sure because I'm already in my the garage. There are I think the the Internet I don't know what that but I think that is, like, something like the model there. So I think I can just put in the model, and there will be the Wi Fi coming.\n\nChannel 0: Yeah. Actually, yeah, you did not include the router to your order. So what you see there as the area is the NTT box. Can you see an NTT box mounted at the wall?\n\nChannel 1: I think yes.\n\nChannel 0: Yeah. So for you to establish a connection, you need the router that is connected to that box.\n\nChannel 1: Mhmm. Yep. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: I know. So they will be\n\nChannel 0: Mhmm.\n\nChannel 1: in process. Right?\n\nChannel 0: Yeah. So you'll be getting a router?\n\nChannel 1: I think yes.\n\nChannel 0: How much? Yeah. So our available router for the Linham network for your address is the rental gaming, the k seven\n\nChannel 1: Mhmm.\n\nChannel 0: Wi Fi six plus dual band.\n\nChannel 1: Mhmm.\n\nChannel 0: So it's $219.95. So it\n\nChannel 1: So what what's the what's the 330 for so if that is the first time to install the fee. Right?\n\nChannel 0: Yeah. That's different. That is for the new connection fee. I'll require\n\nChannel 1: Okay.\n\nChannel 0: that from Linham Networks directly. That is the the setup there for you to have a connection at the area, but you still be needing a router connected to that for you to connect and use the service.\n\nChannel 1: I think you you already sent me something. Is that not not for connection?\n\nChannel 0: That's a connection fee, but the router is not included there yet. The router is different. Mhmm.\n\nChannel 1: I think you have a free one.\n\nChannel 0: Free router?\n\nChannel 1: Yeah. I think I already ordered one. That's a free one.\n\nChannel 0: Actually, for the Lindholm network, we do not have a free router as of the moment.\n\nChannel 1: So what's that for you give me? What's what's the items you give me?\n\nChannel 0: We have a available\n\nChannel 1: Model?\n\nChannel 0: router. We have a available router, but it's for purchase.\n\nChannel 1: Can\n\nChannel 0: Mhmm.\n\nChannel 1: you send me my email? Can you send to can you send me the email for me? Any option?\n\nChannel 0: Actually, we only have one router available right now because that router is the one compatible with the service. That's why we\n\nChannel 1: Yeah.\n\nChannel 0: do not\n\nChannel 1: Yes.\n\nChannel 0: have other\n\nChannel 1: I\n\nChannel 0: option.\n\nChannel 1: know. But but you\n\nChannel 0: Mhmm.\n\nChannel 1: said you can you you or you need to send me another I don't know what's that. I think it's a model 10 Connect with my Internet, but I think I already order one that's free. But I just pay $69 for the Internet fee per month, and already paid the 330 for the web app month. So any others I need to pay?\n\nChannel 0: So if you will be getting a router, we can send you an invoice for that. It's 219.90\n\nChannel 1: So wait.\n\nChannel 0: $5.\n\nChannel 1: Wait. Wait.\n\nChannel 0: Mhmm.\n\nChannel 1: Wait. Wait. Wait. So I need to know what I need to pay. I need to know what's what things I need to pay because I don't know what is it.\n\nSo please give me the option. I need to pay what I need to pay.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Could you please send me the email for me? Set the\n\nChannel 0: Okay.\n\nChannel 1: option\n\nChannel 0: Sure.\n\nChannel 1: for\n\nChannel 0: I can,\n\nChannel 1: me.\n\nChannel 0: yeah, I can send you the information of the router\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: by email.\n\nChannel 1: Okay. Sure. All good.\n\nChannel 0: Okay. Sure. Thank you. Bye for\n\nChannel 1: Thank\n\nChannel 0: now.\n\nChannel 1: you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.13830740749835968},{"text":"Good","start":1.4399999,"end":1.68,"sentiment":"positive","sentiment_score":0.4026198983192444}],"sentiment":"neutral","sentiment_score":0.27046365290880203,"channel":0,"num_words":2,"start":1.04,"end":1.68},{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.20157209038734436}],"sentiment":"neutral","sentiment_score":0.20157209038734436,"channel":1,"num_words":1,"start":1.68,"end":2.1799998},{"sentences":[{"text":"morning.","start":1.68,"end":2.1799998,"sentiment":"positive","sentiment_score":0.35342836380004883},{"text":"This is Maureen from Ertula tech support.","start":2.3999999,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.2959166978086744},{"text":"Yeah.","start":4.7999997,"end":5.12,"sentiment":"neutral","sentiment_score":0.25175076723098755},{"text":"How may I assist","start":5.12,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.27724944427609444}],"sentiment":"neutral","sentiment_score":0.2911995225227796,"channel":0,"num_words":13,"start":1.68,"end":5.8399997},{"sentences":[{"text":"Hello?","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.17871534824371338}],"sentiment":"neutral","sentiment_score":0.17871534824371338,"channel":1,"num_words":1,"start":5.7599998,"end":6.2599998},{"sentences":[{"text":"you today?","start":5.8399997,"end":6.5,"sentiment":"neutral","sentiment_score":0.08823629096150398}],"sentiment":"neutral","sentiment_score":0.08823629096150398,"channel":0,"num_words":2,"start":5.8399997,"end":6.5},{"sentences":[{"text":"Yeah.","start":7.3599997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.0671544298529625},{"text":"Good morning.","start":7.7599998,"end":8.559999,"sentiment":"neutral","sentiment_score":0.19120094925165176},{"text":"So this is Rose speaking.","start":8.559999,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.09456318616867065},{"text":"Sorry.","start":10.08,"end":10.559999,"sentiment":"neutral","sentiment_score":-0.2159406691789627},{"text":"I just set I couldn't look at the message you called me before.","start":10.559999,"end":15.7,"sentiment":"neutral","sentiment_score":-0.31794525109804594}],"sentiment":"neutral","sentiment_score":-0.1557662124660882,"channel":1,"num_words":22,"start":7.3599997,"end":15.7},{"sentences":[{"text":"Yeah.","start":18.455,"end":18.955,"sentiment":"neutral","sentiment_score":-0.1903216540813446},{"text":"So can I know what's the problems with that?","start":19.495,"end":22.395,"sentiment":"neutral","sentiment_score":-0.20995875199635824}],"sentiment":"neutral","sentiment_score":-0.20799504220485687,"channel":1,"num_words":10,"start":18.455,"end":22.395},{"sentences":[{"text":"Yeah.","start":23.785,"end":24.285,"sentiment":"neutral","sentiment_score":-0.059556424617767334},{"text":"You received a call from us?","start":25.625,"end":27.3,"sentiment":"neutral","sentiment_score":-0.038233522325754166}],"sentiment":"neutral","sentiment_score":-0.04127965122461319,"channel":0,"num_words":7,"start":23.785,"end":27.3},{"sentences":[{"text":"Yes.","start":29.255001,"end":29.494999,"sentiment":"neutral","sentiment_score":0.020767956972122192},{"text":"I got the message and email that's, I think, for the install installment.","start":29.494999,"end":38.21,"sentiment":"neutral","sentiment_score":-0.021404698491096497}],"sentiment":"neutral","sentiment_score":-0.018392365958009447,"channel":1,"num_words":14,"start":29.255001,"end":38.21},{"sentences":[{"text":"Okay.","start":39.22,"end":39.46,"sentiment":"neutral","sentiment_score":0.020011059939861298},{"text":"I see for the setup of your Internet.","start":39.46,"end":41.48,"sentiment":"neutral","sentiment_score":0.025355817982926965},{"text":"May I know your name, please, for me to check the account?","start":44.025,"end":46.605,"sentiment":"neutral","sentiment_score":0.04311748563001553}],"sentiment":"neutral","sentiment_score":0.03525083006492683,"channel":0,"num_words":21,"start":39.22,"end":46.605},{"sentences":[{"text":"My name is Shuang.","start":47.125,"end":48.585,"sentiment":"neutral","sentiment_score":0.01433998066931963},{"text":"The spelling is s h u a n g.","start":49.925,"end":53.065,"sentiment":"neutral","sentiment_score":0.00831047279967202},{"text":"That's","start":53.285,"end":53.785,"sentiment":"neutral","sentiment_score":0.012141354382038116}],"sentiment":"neutral","sentiment_score":0.010306823732597488,"channel":1,"num_words":14,"start":47.125,"end":53.785},{"sentences":[{"text":"Mhmm.","start":53.545,"end":54.045,"sentiment":"neutral","sentiment_score":0.004822858609259129}],"sentiment":"neutral","sentiment_score":0.004822858609259129,"channel":0,"num_words":1,"start":53.545,"end":54.045},{"sentences":[{"text":"first name, and last","start":53.844997,"end":55.445,"sentiment":"neutral","sentiment_score":0.008316113846376538}],"sentiment":"neutral","sentiment_score":0.008316113846376538,"channel":1,"num_words":4,"start":53.844997,"end":55.445},{"sentences":[{"text":"Mhmm.","start":55.3,"end":55.8,"sentiment":"neutral","sentiment_score":0.011896336451172829}],"sentiment":"neutral","sentiment_score":0.011896336451172829,"channel":0,"num_words":1,"start":55.3,"end":55.8},{"sentences":[{"text":"name is x I a.","start":55.445,"end":57.545,"sentiment":"neutral","sentiment_score":0.006991766393184662}],"sentiment":"neutral","sentiment_score":0.006991766393184662,"channel":1,"num_words":5,"start":55.445,"end":57.545},{"sentences":[{"text":"Okay.","start":59.22,"end":59.72,"sentiment":"neutral","sentiment_score":0.036983929574489594},{"text":"Is it okay if I put you on hold?","start":60.58,"end":62.18,"sentiment":"neutral","sentiment_score":0.04430491353074709},{"text":"Let me just check your account.","start":62.18,"end":63.64,"sentiment":"neutral","sentiment_score":0.017170524535079796}],"sentiment":"neutral","sentiment_score":0.033671956160105765,"channel":0,"num_words":16,"start":59.22,"end":63.64},{"sentences":[{"text":"Okay.","start":64.26,"end":64.76,"sentiment":"neutral","sentiment_score":0.023132311180233955}],"sentiment":"neutral","sentiment_score":0.023132311180233955,"channel":1,"num_words":1,"start":64.26,"end":64.76},{"sentences":[{"text":"Mhmm.","start":65.3,"end":65.54,"sentiment":"neutral","sentiment_score":0.01481348928064108},{"text":"Hang on.","start":65.54,"end":66.44,"sentiment":"neutral","sentiment_score":0.017586419358849525},{"text":"Hello, Shuang?","start":141.62999,"end":142.76999,"sentiment":"neutral","sentiment_score":0.040719326585531235}],"sentiment":"neutral","sentiment_score":0.02628499623388052,"channel":0,"num_words":5,"start":65.3,"end":142.76999},{"sentences":[{"text":"Yes.","start":143.51,"end":144.01,"sentiment":"neutral","sentiment_score":0.08919946849346161}],"sentiment":"neutral","sentiment_score":0.08919946849346161,"channel":1,"num_words":1,"start":143.51,"end":144.01},{"sentences":[{"text":"Yes.","start":144.43,"end":144.93,"sentiment":"neutral","sentiment_score":0.14920619130134585},{"text":"Thank you for waiting.","start":144.98999,"end":146.12999,"sentiment":"positive","sentiment_score":0.35022929310798645},{"text":"Let me just confirm.","start":147.47,"end":148.84999,"sentiment":"neutral","sentiment_score":0.22821122407913208},{"text":"Do you already have your own router or you still need to get a new one?","start":148.90999,"end":152.93,"sentiment":"neutral","sentiment_score":0.021422230289317667}],"sentiment":"neutral","sentiment_score":0.11222895778715611,"channel":0,"num_words":25,"start":144.43,"end":152.93},{"sentences":[{"text":"Yes.","start":156.345,"end":156.845,"sentiment":"neutral","sentiment_score":0.04051600396633148}],"sentiment":"neutral","sentiment_score":0.04051600396633148,"channel":1,"num_words":1,"start":156.345,"end":156.845},{"sentences":[{"text":"Okay.","start":160.035,"end":160.355,"sentiment":"neutral","sentiment_score":0.0364801287651062},{"text":"I see.","start":160.355,"end":161.015,"sentiment":"neutral","sentiment_score":0.018992839381098747},{"text":"Because if you still don't have the router, you can purchase one from us, but that takes three to five business days to arrive at the address because you will be needing a router for you to establish the connection on the area.","start":161.075,"end":178.24,"sentiment":"neutral","sentiment_score":-0.027902768794880357}],"sentiment":"neutral","sentiment_score":-0.024464201101142426,"channel":0,"num_words":46,"start":160.035,"end":178.24},{"sentences":[{"text":"I think you","start":178.95999,"end":180.26,"sentiment":"neutral","sentiment_score":-0.027923687050739925}],"sentiment":"neutral","sentiment_score":-0.027923687050739925,"channel":1,"num_words":3,"start":178.95999,"end":180.26},{"sentences":[{"text":"Mhmm.","start":180.06001,"end":180.56001,"sentiment":"neutral","sentiment_score":-0.023447848856449127}],"sentiment":"neutral","sentiment_score":-0.023447848856449127,"channel":0,"num_words":1,"start":180.06001,"end":180.56001},{"sentences":[{"text":"alrighted to get me the model.","start":180.56,"end":183.43999,"sentiment":"neutral","sentiment_score":0.011898158428569635},{"text":"Right?","start":183.43999,"end":183.93999,"sentiment":"neutral","sentiment_score":-0.000025160610675811768},{"text":"Because I just saw your post one.","start":185.205,"end":188.32501,"sentiment":"neutral","sentiment_score":-0.047015885157244544},{"text":"Is that the model?","start":188.32501,"end":189.38501,"sentiment":"neutral","sentiment_score":-0.020276188850402832}],"sentiment":"neutral","sentiment_score":-0.018825120085643396,"channel":1,"num_words":18,"start":180.56,"end":189.38501},{"sentences":[{"text":"Upon checking your order, you did not order a router?","start":192.395,"end":196.255,"sentiment":"neutral","sentiment_score":-0.1876651868224144}],"sentiment":"neutral","sentiment_score":-0.1876651868224144,"channel":0,"num_words":10,"start":192.395,"end":196.255},{"sentences":[{"text":"Yeah.","start":199.52501,"end":199.98,"sentiment":"neutral","sentiment_score":-0.08360426127910614},{"text":"I think I","start":199.98,"end":200.87999,"sentiment":"neutral","sentiment_score":-0.06959362824757893}],"sentiment":"neutral","sentiment_score":-0.07309628650546074,"channel":1,"num_words":4,"start":199.52501,"end":200.87999},{"sentences":[{"text":"Yeah.","start":200.51999,"end":201.01999,"sentiment":"neutral","sentiment_score":-0.0673360675573349}],"sentiment":"neutral","sentiment_score":-0.0673360675573349,"channel":0,"num_words":1,"start":200.51999,"end":201.01999},{"sentences":[{"text":"already order a model you sent me already.","start":201.01999,"end":203.84,"sentiment":"neutral","sentiment_score":-0.08891180623322725},{"text":"Right?","start":203.9,"end":204.4,"sentiment":"neutral","sentiment_score":-0.048856645822525024}],"sentiment":"neutral","sentiment_score":-0.08446123285426034,"channel":1,"num_words":9,"start":201.01999,"end":204.4},{"sentences":[{"text":"No.","start":206.43999,"end":206.92,"sentiment":"neutral","sentiment_score":-0.2543550133705139},{"text":"I think you're referring to the NDC.","start":206.92,"end":209.57999,"sentiment":"neutral","sentiment_score":-0.2061112437929426},{"text":"Is that the new connection fee charges?","start":209.79999,"end":213.33499,"sentiment":"neutral","sentiment_score":-0.18714840497289384},{"text":"The is it the $300?","start":216.83499,"end":218.935,"sentiment":"neutral","sentiment_score":-0.0012022446841001508},{"text":"I 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for","start":490.23495,"end":490.63495,"sentiment":"positive","sentiment_score":0.4060191363096237}],"sentiment":"positive","sentiment_score":0.4280801440278689,"channel":0,"num_words":6,"start":488.31494,"end":490.63495},{"sentences":[{"text":"Thank","start":490.56494,"end":490.80496,"sentiment":"positive","sentiment_score":0.6486206650733948}],"sentiment":"positive","sentiment_score":0.6486206650733948,"channel":1,"num_words":1,"start":490.56494,"end":490.80496},{"sentences":[{"text":"now.","start":490.63495,"end":491.13495,"sentiment":"positive","sentiment_score":0.5773947834968567}],"sentiment":"positive","sentiment_score":0.5773947834968567,"channel":0,"num_words":1,"start":490.63495,"end":491.13495},{"sentences":[{"text":"you.","start":490.80496,"end":491.30496,"sentiment":"neutral","sentiment_score":-0.08939479291439056}],"sentiment":"neutral","sentiment_score":-0.08939479291439056,"channel":1,"num_words":1,"start":490.80496,"end":491.30496}]},"summary":{"result":"success","short":"A customer called Ertula tech support to report problems with their internet setup. The representative confirms the customer's information and explains that a new router is needed to establish a connection. The customer asks for the model number and is informed that it is for a rental gaming router. The representative provides the customer with a free router and asks for their email to send them an invoice."},"intents":{"segments":[{"text":"How may I assist Hello? you today? Yeah.","start_word":12,"end_word":19,"intents":[{"intent":"Assist with setup","confidence_score":0.05399616}]},{"text":"I see for the setup of your Internet. May I know your name, please, for me to check the account? My name is Shuang.","start_word":73,"end_word":96,"intents":[{"intent":"Check account","confidence_score":0.8015327}]},{"text":"Do you already have your own router or you still need to get a new one? Yes. Okay.","start_word":150,"end_word":167,"intents":[{"intent":"Purchase new router","confidence_score":0.08584791}]},{"text":"alrighted to get me the model. Right? Because I just saw your post one. Is that the model?","start_word":217,"end_word":234,"intents":[{"intent":"Confirm model","confidence_score":0.010867427}]},{"text":"So our available router for the Linham network for your address is the rental gaming, the k seven Mhmm. Wi Fi six plus dual band.","start_word":414,"end_word":438,"intents":[{"intent":"Request router details","confidence_score":0.018735753}]},{"text":"Actually, for the Lindholm network, we do not have a free router as of the moment.","start_word":567,"end_word":582,"intents":[{"intent":"Inquire about router availability","confidence_score":0.005009207}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.13830740749835968},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.369825541973114},{"text":"Hello? This is Maureen from Ertula tech support. Yeah. How may I assist Hello? you today? Yeah. Good morning. So this is Rose speaking. Sorry. I just set I couldn't look at the message you called me before. Yeah. So can I know what's the problems with that? Yeah. You received a call from us? Yes. I got the message and email that's, I think, for the install installment. Okay. I see for the setup of your Internet. May I know your name, please, for me to check the account? My name is Shuang. The spelling is s h u a n g. That's Mhmm. first name, and last Mhmm. name is x I a. Okay. Is it okay if I put you on hold? Let me just check your account. Okay. Mhmm. Hang on. Hello, Shuang? Yes. Yes.","start_word":3,"end_word":141,"sentiment":"neutral","sentiment_score":0.005090735387057066},{"text":"Thank you for waiting.","start_word":142,"end_word":145,"sentiment":"positive","sentiment_score":0.3594352900981903},{"text":"Let me just confirm. Do you already have your own router or you still need to get a new one? Yes. Okay. I see. Because if you still don't have the router, you can purchase one from us, but that takes three to five business days to arrive at the address because you will be needing a router for you to establish the connection on the area. I think you Mhmm. alrighted to get me the model. Right? Because I just saw your post one. Is that the model? Upon checking your order, you did not order a router? Yeah. I think I Yeah. already order a model you sent me already. Right? No. I think you're referring to the NDC. Is that the new connection fee charges? The is it the $300? I mean, I'm not sure because I'm already in my the garage. There are I think the the Internet I don't know what that but I think that is, like, something like the model there. So I think I can just put in the model, and there will be the Wi Fi coming. Yeah. Actually, yeah, you did not include the router to your order. So what you see there as the area is the NTT box. Can you see an NTT box mounted at the wall? I think yes. Yeah. So for you to establish a connection, you need the router that is connected to that box. Mhmm. Yep. Yeah. Yeah. I know. So they will be Mhmm. in process. Right? Yeah. So you'll be getting a router? I think yes. How much? Yeah. So our available router for the Linham network for your address is the rental gaming, the k seven Mhmm. Wi Fi six plus dual band. Mhmm. So it's $219.95. So it So what what's the what's the 330 for so if that is the first time to install the fee. Right? Yeah. That's different. That is for the new connection fee. I'll require Okay. that from Linham Networks directly. That is the the setup there for you to have a connection at the area, but you still be needing a router connected to that for you to connect and use the service. I think you you already sent me something. Is that not not for connection? That's a connection fee, but the router is not included there yet. The router is different. Mhmm. I think you have a free one. Free router? Yeah. I think I already ordered one. That's a free one. Actually, for the Lindholm network, we do not have a free router as of the moment. So what's that for you give me? What's what's the items you give me? We have a available Model? router. We have a available router, but it's for purchase. Can Mhmm. you send me my email? Can you send to can you send me the email for me? Any option? Actually, we only have one router available right now because that router is the one compatible with the service. That's why we do Yeah. not have Yes. other I option. know. But but Mhmm. you said you can you you or you need to send me another I don't know what's that. I think it's a model 10 Connect with my Internet, but I think I already order one that's free. But I just pay $69 for the Internet fee per month, and already paid the 330 for the web app month. So any others I need to pay? So if you will be getting a router, we can send you an invoice for that. It's 219.90 So wait. $5. Wait. Wait. Mhmm. Wait. Wait. Wait. So I need to know what I need to pay. I need to know what's what things I need to pay because I don't know what is it. So please give me the option. I need to pay what I need to pay. Mhmm. Yeah. Could you please send me the email for me? Set the Okay. option Sure. for I can, me. yeah, I can send you the information of the router Yeah. Yeah. by email. Okay. Sure.","start_word":146,"end_word":837,"sentiment":"neutral","sentiment_score":-0.025356645349310872},{"text":"All good.","start_word":838,"end_word":839,"sentiment":"positive","sentiment_score":0.3568044602870941},{"text":"Okay. Sure.","start_word":840,"end_word":841,"sentiment":"neutral","sentiment_score":0.1499604880809784},{"text":"Thank you. Bye for Thank now. you.","start_word":842,"end_word":848,"sentiment":"positive","sentiment_score":0.5427663326263428}],"average":{"sentiment":"neutral","sentiment_score":-0.010001667886593265}}}}