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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? I'm sorry?\n\nUnfortunately, no. Our office is in Melbourne. No. Yeah. As of the moment, yeah, we do not have physical sites.\n\nMhmm. Is it Australian phone number? Okay. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to check this for you as we're not affiliated with Airtel India.\n\nThis is solely for Airtel Australia Australian phone numbers only. Yes. Thank you. You're welcome. 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My name is my name is Akshay. I just wanted to know, do do you still have your office located in documents? Do you still have your office in documents? You don't have any office in Melbourne?\n\nHello? Okay. The website says you have your office in Collins Street, so just wanted to check. So my main reason for the call is, I have a number which has international roaming activated, and it's my wife's number. Can you just double check why it is not working?\n\nNo. That's that's an Indian number. Oh, I see. Okay. No problem then.\n\nThank you. Yep. Yep. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.56,"end":6.96,"sentiment":"neutral","sentiment_score":0.23230454325675964},{"text":"My name is my name is Akshay.","start":6.96,"end":8.74,"sentiment":"neutral","sentiment_score":0.05186765002352851},{"text":"I just wanted to know, do do you still have your office located in documents?","start":9.44,"end":14.9,"sentiment":"neutral","sentiment_score":0.011709461609522501},{"text":"Do you still have your office in documents?","start":18.265,"end":22.445,"sentiment":"neutral","sentiment_score":-0.005203614826314151},{"text":"You don't have any office in Melbourne?","start":30.88,"end":32.82,"sentiment":"neutral","sentiment_score":-0.1072556706411498}],"sentiment":"neutral","sentiment_score":-0.0005631209351122379,"num_words":38,"start":6.56,"end":32.82},{"sentences":[{"text":"Hello?","start":35.68,"end":36.18,"sentiment":"neutral","sentiment_score":-0.04063712805509567},{"text":"Okay.","start":41.36,"end":41.68,"sentiment":"neutral","sentiment_score":-0.06568920612335205},{"text":"The website says you have your office in Collins Street, so just wanted to check.","start":41.68,"end":46.184998,"sentiment":"neutral","sentiment_score":-0.04766303437451522},{"text":"So my main reason for the call is, I have a number which has international roaming activated, and it's my wife's number.","start":46.184998,"end":57.644997,"sentiment":"neutral","sentiment_score":-0.09500576386397536},{"text":"Can you just double check why it is not working?","start":58.184998,"end":61.32,"sentiment":"neutral","sentiment_score":-0.1349297732114792}],"sentiment":"neutral","sentiment_score":-0.08695298748813113,"num_words":49,"start":35.68,"end":61.32},{"sentences":[{"text":"No.","start":66.26,"end":66.58,"sentiment":"neutral","sentiment_score":-0.1633476763963699},{"text":"That's that's an Indian number.","start":66.58,"end":68.68,"sentiment":"neutral","sentiment_score":-0.14677251875400543},{"text":"Oh, I see.","start":89.59,"end":90.71,"sentiment":"neutral","sentiment_score":-0.021150671566526096},{"text":"Okay.","start":90.71,"end":91.21,"sentiment":"neutral","sentiment_score":0.030994437634944916},{"text":"No problem then.","start":91.35,"end":92.31,"sentiment":"neutral","sentiment_score":0.1515365888675054}],"sentiment":"neutral","sentiment_score":-0.03654292927911648,"num_words":13,"start":66.26,"end":92.31},{"sentences":[{"text":"Thank you.","start":92.31,"end":93.049995,"sentiment":"neutral","sentiment_score":0.26025357097387314},{"text":"Yep.","start":93.27,"end":93.77,"sentiment":"neutral","sentiment_score":0.1131666898727417},{"text":"Yep.","start":95.27,"end":95.77,"sentiment":"neutral","sentiment_score":0.2926129698753357},{"text":"Bye.","start":95.83,"end":96.229996,"sentiment":"neutral","sentiment_score":0.218104749917984},{"text":"Bye.","start":96.229996,"end":96.729996,"sentiment":"neutral","sentiment_score":0.10779270529747008}],"sentiment":"neutral","sentiment_score":0.20869737615187964,"num_words":6,"start":92.31,"end":96.729996}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I\n\nChannel 1: Hi.\n\nChannel 0: assist you\n\nChannel 1: My\n\nChannel 0: today?\n\nChannel 1: name is my name is Akshay. I just wanted to know, do do you still have your office located in documents?\n\nChannel 0: I'm sorry?\n\nChannel 1: Do you still have your office in documents?\n\nChannel 0: Unfortunately, no. Our office is in Melbourne. No.\n\nChannel 1: You don't have any office in Melbourne? Hello?\n\nChannel 0: Yeah. As of the moment, yeah, we do not have physical sites.\n\nChannel 1: Okay. The website says you have your office in Collins Street, so just wanted to check. So my main reason for the call is, I have a number which has international roaming activated, and it's my wife's number. Can you just double check why it is not working?\n\nChannel 0: Mhmm. Is it Australian phone number?\n\nChannel 1: No. That's that's an Indian number.\n\nChannel 0: Okay. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to check this for you as we're not affiliated with Airtel India. This is solely for Airtel Australia Australian phone numbers only.\n\nChannel 1: Oh, I see. Okay. No problem then. Thank you. Yep.\n\nChannel 0: Yes. Thank you. You're welcome. Bye. Have a\n\nChannel 1: Yep.\n\nChannel 0: great day.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.11405471712350844},{"text":"Good afternoon.","start":1.8399999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.28236694633960724},{"text":"This is Maureen from Airtel tech support.","start":2.6399999,"end":5.46,"sentiment":"neutral","sentiment_score":0.29198987994875225},{"text":"How can I","start":6.16,"end":6.64,"sentiment":"neutral","sentiment_score":0.292948454618454}],"sentiment":"neutral","sentiment_score":0.27704331794610393,"channel":0,"num_words":13,"start":1.4399999,"end":6.64},{"sentences":[{"text":"Hi.","start":6.56,"end":6.96,"sentiment":"neutral","sentiment_score":0.23230454325675964}],"sentiment":"neutral","sentiment_score":0.23230454325675964,"channel":1,"num_words":1,"start":6.56,"end":6.96},{"sentences":[{"text":"assist 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When Maureen asks if they still have an Australian phone number, Akshay explains that they only service Australian phone numbers and is unable to provide any more information. Maureen thanks Akshay and ends the call."},"intents":{"segments":[{"text":"I just wanted to know, do do you still have your office located in documents? I'm sorry?","start_word":24,"end_word":40,"intents":[{"intent":"Check office location","confidence_score":0.6485463},{"intent":"Check office location","confidence_score":0.37770906}]},{"text":"The website says you have your office in Collins Street, so just wanted to check. So my main reason for the call is, I have a number which has international roaming activated, and it's my wife's number. Can you just double check why it is not working? Mhmm.","start_word":78,"end_word":125,"intents":[{"intent":"Check service phone number","confidence_score":0.0000038076112}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I Hi. assist you My today? name is my name is Akshay. I just wanted to know, do do you still have your office located in documents? I'm sorry? Do you still have your office in documents? Unfortunately, no. Our office is in Melbourne. No. You don't have any office in Melbourne? Hello? Yeah. As of the moment, yeah, we do not have physical sites. Okay. The website says you have your office in Collins Street, so just wanted to check. So my main reason for the call is, I have a number which has international roaming activated, and it's my wife's number. Can you just double check why it is not working? Mhmm. Is it Australian phone number? No. That's that's an Indian number. Okay. Since we are Airtel Australia, we only service Australian phone numbers.","start_word":0,"end_word":148,"sentiment":"neutral","sentiment_score":-0.04214479774236679},{"text":"Unfortunately, we are unable to check this for you as we're not affiliated with Airtel India.","start_word":149,"end_word":164,"sentiment":"negative","sentiment_score":-0.40688982605934143},{"text":"This is solely for Airtel Australia Australian phone numbers only. Oh, I see. Okay. No problem then. Thank you. Yep. Yes. Thank you.","start_word":165,"end_word":187,"sentiment":"neutral","sentiment_score":-0.002515458967536688},{"text":"You're welcome.","start_word":188,"end_word":189,"sentiment":"positive","sentiment_score":0.3889389634132385},{"text":"Bye.","start_word":190,"end_word":190,"sentiment":"neutral","sentiment_score":0.3233211040496826},{"text":"Have a Yep. great day.","start_word":191,"end_word":195,"sentiment":"positive","sentiment_score":0.3898529410362244},{"text":"Bye. 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