{"metadata":{"transaction_key":"deprecated","request_id":"01a0acbc-af89-73d2-a64a-a4e0457158ba","sha256":"b7bc72a5ac7f4e1a67171d4a7c31b6d95018a1c881977a8fca9fefcc523cda52","created":"2026-09-17T00:20:42.842Z","duration":13.895938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":43},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":43,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Patrick Evick. I'm currently unavailable at the moment. Please leave your name and number, and I'll get back to you as soon as I can. Thanks.","confidence":0.99902344,"words":[{"word":"hi","start":2.3999999,"end":2.56,"confidence":0.95410156,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.028863711282610893},{"word":"you've","start":2.56,"end":2.72,"confidence":0.9975586,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.01505215372890234},{"word":"called","start":2.72,"end":3.04,"confidence":0.9970703,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.03163490816950798},{"word":"patrick","start":3.04,"end":3.4399998,"confidence":0.9902344,"punctuated_word":"Patrick","sentiment":"neutral","sentiment_score":-0.01151324063539505},{"word":"evick","start":3.4399998,"end":3.76,"confidence":0.5772298,"punctuated_word":"Evick.","sentiment":"neutral","sentiment_score":-0.04932129383087158},{"word":"i'm","start":3.76,"end":4.0,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.34771066904067993},{"word":"currently","start":4.0,"end":4.4,"confidence":1.0,"punctuated_word":"currently","sentiment":"negative","sentiment_score":-0.5170102119445801},{"word":"unavailable","start":4.4,"end":4.88,"confidence":0.99902344,"punctuated_word":"unavailable","sentiment":"negative","sentiment_score":-0.5899421572685242},{"word":"at","start":4.88,"end":5.04,"confidence":0.9970703,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4999653100967407},{"word":"the","start":5.04,"end":5.12,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.48039257526397705},{"word":"moment","start":5.12,"end":5.52,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.44286060333251953},{"word":"please","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.2487139254808426},{"word":"leave","start":5.7599998,"end":5.92,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.1617075800895691},{"word":"your","start":5.92,"end":6.08,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.15063737332820892},{"word":"name","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.1343100219964981},{"word":"and","start":6.24,"end":6.3999996,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11038423329591752},{"word":"number","start":6.3999996,"end":6.64,"confidence":0.9511719,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.07615985721349716},{"word":"and","start":6.64,"end":6.7999997,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.016420304775238037},{"word":"i'll","start":6.7999997,"end":6.96,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.03902050107717514},{"word":"get","start":6.96,"end":7.12,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.08119168132543564},{"word":"back","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.110142782330513},{"word":"to","start":7.2799997,"end":7.44,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07316584885120392},{"word":"you","start":7.44,"end":7.52,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09810198843479156},{"word":"as","start":7.52,"end":7.6,"confidence":0.9921875,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.06281322240829468},{"word":"soon","start":7.6,"end":7.8399997,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.08679774403572083},{"word":"as","start":7.8399997,"end":7.9199996,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.12019433081150056},{"word":"i","start":7.9199996,"end":8.16,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.032738134264945984},{"word":"can","start":8.16,"end":8.4,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.06606092303991318},{"word":"thanks","start":8.4,"end":8.9,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4111984968185425}],"paragraphs":{"transcript":"\nHi. You've called Patrick Evick. I'm currently unavailable at the moment. Please leave your name and number, and I'll get back to you as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.56,"sentiment":"neutral","sentiment_score":0.028863711282610893},{"text":"You've called Patrick Evick.","start":2.56,"end":3.76,"sentiment":"neutral","sentiment_score":-0.026880399091169238},{"text":"I'm currently unavailable at the moment.","start":3.76,"end":5.52,"sentiment":"negative","sentiment_score":-0.4796469211578369},{"text":"Please leave your name and number, and I'll get back to you as soon as I can.","start":5.52,"end":8.4,"sentiment":"neutral","sentiment_score":-0.09815061486819211},{"text":"Thanks.","start":8.4,"end":8.9,"sentiment":"positive","sentiment_score":0.4111984968185425}],"sentiment":"neutral","sentiment_score":-0.14530694372309694,"num_words":29,"start":2.3999999,"end":8.9}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Patrick Evick. I'm currently unavailable at the moment. Please leave your name and number, and I'll get back to you as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.56,"sentiment":"neutral","sentiment_score":0.028863711282610893},{"text":"You've called Patrick Evick.","start":2.56,"end":3.76,"sentiment":"neutral","sentiment_score":-0.026880399091169238},{"text":"I'm currently unavailable at the moment.","start":3.76,"end":5.52,"sentiment":"negative","sentiment_score":-0.4796469211578369},{"text":"Please leave your name and number, and I'll get back to you as soon as I can.","start":5.52,"end":8.4,"sentiment":"neutral","sentiment_score":-0.09815061486819211},{"text":"Thanks.","start":8.4,"end":8.9,"sentiment":"positive","sentiment_score":0.4111984968185425}],"sentiment":"neutral","sentiment_score":-0.14530694372309694,"channel":1,"num_words":29,"start":2.3999999,"end":8.9}]},"summary":{"result":"success","short":"Hi. You've called Patrick Evick. I'm currently unavailable at the moment. Please leave your name and number, and I'll get back to you as soon as I can. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":28,"end_word":28,"intents":[{"intent":"Request for call back","confidence_score":0.0009907822}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Patrick Evick.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":-0.020714759826660156},{"text":"I'm currently unavailable at the moment.","start_word":5,"end_word":10,"sentiment":"negative","sentiment_score":-0.4462403655052185},{"text":"Please leave your name and number, and I'll get back to you as soon as I can.","start_word":11,"end_word":27,"sentiment":"neutral","sentiment_score":-0.08994391560554504},{"text":"Thanks.","start_word":28,"end_word":28,"sentiment":"positive","sentiment_score":0.6183422207832336}],"average":{"sentiment":"neutral","sentiment_score":-0.1138642665951751}}}}