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They ask if the invoice is still showing up, and the agent confirms that it is for an unpaid place. The agent offers to call the customer back later in the day to help process the payment and confirms their availability until 6 PM."},"intents":{"segments":[{"text":"I can I call you guys back? What time you can call us back?","start_word":30,"end_word":43,"intents":[{"intent":"Schedule call back","confidence_score":0.012914385}]}]},"sentiments":{"segments":[{"text":"Hello? Hi.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.13010811805725098},{"text":"Good morning, Generosa.","start_word":2,"end_word":4,"sentiment":"positive","sentiment_score":0.49662140011787415},{"text":"This is Airtel account. We're just making a follow-up in reference to your You're invoice. looking It's for a place? still showing Yeah. Can unpaid. I can I call you guys back? What time you can call us back? Because we're just wondering if you need any help to process your payment over No. the phone. Okay. I actually I actually don't. Can I just contact you guys back today? Sure. We're we're open until 6PM.","start_word":5,"end_word":80,"sentiment":"neutral","sentiment_score":-0.01201946008950472}],"average":{"sentiment":"neutral","sentiment_score":0.02154961640272683}}}}