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They called the CMA just to confirm what we need to do, and and it really seems like I won't need to come out on-site. So that will reduce the cost a fair bit. The CMA, I actually worked with them a bit. So they've also said that they're gonna provide me photos and all the information that we need. And, essentially, it's just redesigning the floodway so that to bring it back to roundabout where it is and then making sure that we're battering it correctly. So it's not we won't need to do a full flood study, which is great. We'll be able to do a few calcs and and leveling out. I'll be able to purchase all the lighter externally. So it's not a yeah. It it it doesn't need me outside. Look. Unless if you absolutely want me to be, I actually can be. But I guess the the trouble with that is it's it's an hourly rate out to the site, and it just it it just adds up because I'm coming from Melbourne. So I'd I'd prefer not to have to charge you more for things that you might not need. But, again, I'm happy to talk more on the phone. So if that helps, look. That that I can do that as well. Otherwise, I'll send out a quote to you, look, either today or tomorrow, and, yeah, we we can have a chat afterwards. Have a good one. Cheers, Bryce. 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Bryce. I think we seem to keep missing each other. It's Alex from SWM Consulting. Look, I called sorry. They called the CMA just to confirm what we need to do, and and it really seems like I won't need to come out on-site.\n\nSo that will reduce the cost a fair bit. The CMA, I actually worked with them a bit. So they've also said that they're gonna provide me photos and all the information that we need. And, essentially, it's just redesigning the floodway so that to bring it back to roundabout where it is and then making sure that we're battering it correctly. So it's not we won't need to do a full flood study, which is great.\n\nWe'll be able to do a few calcs and and leveling out. I'll be able to purchase all the lighter externally. So it's not a yeah. It it it doesn't need me outside. Look.\n\nUnless if you absolutely want me to be, I actually can be. But I guess the the trouble with that is it's it's an hourly rate out to the site, and it just it it just adds up because I'm coming from Melbourne. So I'd I'd prefer not to have to charge you more for things that you might not need. But, again, I'm happy to talk more on the phone. So if that helps, look.\n\nThat that I can do that as well. Otherwise, I'll send out a quote to you, look, either today or tomorrow, and, yeah, we we can have a chat afterwards. Have a good one. Cheers, Bryce. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Bryce.","start":11.679999,"end":12.42,"sentiment":"neutral","sentiment_score":-0.008178666234016418},{"text":"I think we seem to keep missing each other.","start":12.559999,"end":14.525,"sentiment":"neutral","sentiment_score":-0.2877510256237454},{"text":"It's Alex from SWM Consulting.","start":14.525,"end":16.145,"sentiment":"neutral","sentiment_score":-0.013317949324846267},{"text":"Look, I called sorry.","start":16.525,"end":17.805,"sentiment":"neutral","sentiment_score":-0.13533767312765121},{"text":"They called the CMA just to confirm what we need to do, and and it really seems like I won't need to come out on-site.","start":17.805,"end":23.965,"sentiment":"neutral","sentiment_score":-0.0832949361205101}],"sentiment":"neutral","sentiment_score":-0.11769845344954066,"num_words":45,"start":11.679999,"end":23.965},{"sentences":[{"text":"So that will reduce the cost a fair bit.","start":23.965,"end":27.390001,"sentiment":"neutral","sentiment_score":0.14211627923780018},{"text":"The CMA, I actually worked with them a bit.","start":27.45,"end":30.09,"sentiment":"neutral","sentiment_score":0.2846728712320328},{"text":"So they've also said that they're gonna provide me photos and all the information that we need.","start":30.09,"end":35.07,"sentiment":"neutral","sentiment_score":0.28088736358810873},{"text":"And, essentially, it's just redesigning the floodway so that to bring it back to roundabout where it is and then making sure that we're battering it correctly.","start":35.61,"end":43.245,"sentiment":"neutral","sentiment_score":0.1761085879471567},{"text":"So it's not we won't need to do a full flood study, which is great.","start":43.245,"end":47.245,"sentiment":"neutral","sentiment_score":0.2939649452765783}],"sentiment":"neutral","sentiment_score":0.2309167998564708,"num_words":77,"start":23.965,"end":47.245},{"sentences":[{"text":"We'll be able to do a few calcs and and leveling out.","start":47.245,"end":50.925,"sentiment":"neutral","sentiment_score":0.2890615326662858},{"text":"I'll be able to purchase all the lighter externally.","start":50.925,"end":54.559998,"sentiment":"neutral","sentiment_score":0.17453372147348192},{"text":"So it's not a yeah.","start":54.62,"end":55.739998,"sentiment":"neutral","sentiment_score":0.003638738766312599},{"text":"It it it doesn't need me outside.","start":55.739998,"end":57.5,"sentiment":"neutral","sentiment_score":-0.03822961396404675},{"text":"Look.","start":57.5,"end":57.739998,"sentiment":"neutral","sentiment_score":-0.01528707519173622}],"sentiment":"neutral","sentiment_score":0.1404365060631843,"num_words":34,"start":47.245,"end":57.739998},{"sentences":[{"text":"Unless if you absolutely want me to be, I actually can be.","start":57.739998,"end":61.26,"sentiment":"neutral","sentiment_score":-0.09252761863172054},{"text":"But I guess the the trouble with that is it's it's an hourly rate out to the site, and it just it it just adds up because I'm coming from Melbourne.","start":61.26,"end":70.275,"sentiment":"neutral","sentiment_score":-0.13493160891436762},{"text":"So I'd I'd prefer not to have to charge you more for things that you might not need.","start":70.275,"end":75.255005,"sentiment":"neutral","sentiment_score":-0.1331324519382583},{"text":"But, again, I'm happy to talk more on the phone.","start":75.715004,"end":77.715004,"sentiment":"positive","sentiment_score":0.3667399831116199},{"text":"So if that helps, look.","start":77.715004,"end":79.315,"sentiment":"neutral","sentiment_score":0.3331057906150818}],"sentiment":"neutral","sentiment_score":-0.03100877171872478,"num_words":76,"start":57.739998,"end":79.315},{"sentences":[{"text":"That that I can do that as well.","start":79.315,"end":81.015,"sentiment":"positive","sentiment_score":0.3414168618619442},{"text":"Otherwise, I'll send out a quote to you, look, either today or tomorrow, and, yeah, we we can have a chat afterwards.","start":81.54,"end":89.479996,"sentiment":"neutral","sentiment_score":0.2651877863840623},{"text":"Have a good one.","start":89.939995,"end":90.579994,"sentiment":"positive","sentiment_score":0.531052328646183},{"text":"Cheers, Bryce.","start":90.579994,"end":91.14,"sentiment":"positive","sentiment_score":0.5193593204021454},{"text":"Bye.","start":91.14,"end":91.64,"sentiment":"neutral","sentiment_score":0.2014344036579132}],"sentiment":"neutral","sentiment_score":0.3224277987673476,"num_words":37,"start":79.315,"end":91.64}]}}]},{"alternatives":[{"transcript":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang 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call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.16,"end":2.5,"sentiment":"neutral","sentiment_score":-0.3037755601108074},{"text":"The person you're trying to reach is not available.","start":2.8,"end":5.2999997,"sentiment":"neutral","sentiment_score":-0.28962138129605186},{"text":"At the tone, please record your message.","start":5.7599998,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.10602562235934394},{"text":"When you have finished recording, you may hang up.","start":8.08,"end":10.66,"sentiment":"neutral","sentiment_score":-0.10041314280695385}],"sentiment":"neutral","sentiment_score":-0.2025058955857248,"num_words":33,"start":0.16,"end":10.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, Bryce. I think we seem to keep missing each other. It's Alex from SWM Consulting. Look, I called sorry. They called the CMA just to confirm what we need to do, and and it really seems like I won't need to come out on-site.\n\nSo that will reduce the cost a fair bit. The CMA, I actually worked with them a bit. So they've also said that they're gonna provide me photos and all the information that we need. And, essentially, it's just redesigning the floodway so that to bring it back to roundabout where it is and then making sure that we're battering it correctly. So it's not we won't need to do a full flood study, which is great.\n\nWe'll be able to do a few calcs and and leveling out. I'll be able to purchase all the lighter externally. So it's not a yeah. It it it doesn't need me outside. Look.\n\nUnless if you absolutely want me to be, I actually can be. But I guess the the trouble with that is it's it's an hourly rate out to the site, and it just it it just adds up because I'm coming from Melbourne. So I'd I'd prefer not to have to charge you more for things that you might not need. But, again, I'm happy to talk more on the phone. So if that helps, look.\n\nThat that I can do that as well. Otherwise, I'll send out a quote to you, look, either today or tomorrow, and, yeah, we we can have a chat afterwards. Have a good one. Cheers, Bryce. Bye.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.16,"end":2.5,"sentiment":"neutral","sentiment_score":-0.3037755601108074},{"text":"The person you're trying to reach is not available.","start":2.8,"end":5.2999997,"sentiment":"neutral","sentiment_score":-0.28962138129605186},{"text":"At the tone, please record your message.","start":5.7599998,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.10602562235934394},{"text":"When you have finished recording, you may hang up.","start":8.08,"end":10.66,"sentiment":"neutral","sentiment_score":-0.10041314280695385}],"sentiment":"neutral","sentiment_score":-0.2025058955857248,"channel":1,"num_words":33,"start":0.16,"end":10.66},{"sentences":[{"text":"Hi, Bryce.","start":11.679999,"end":12.42,"sentiment":"neutral","sentiment_score":-0.008178666234016418},{"text":"I think we seem to keep missing each 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and it just it it just adds up because I'm coming from Melbourne.","start":61.26,"end":70.275,"sentiment":"neutral","sentiment_score":-0.13493160891436762},{"text":"So I'd I'd prefer not to have to charge you more for things that you might not need.","start":70.275,"end":75.255005,"sentiment":"neutral","sentiment_score":-0.1331324519382583},{"text":"But, again, I'm happy to talk more on the phone.","start":75.715004,"end":77.715004,"sentiment":"positive","sentiment_score":0.3667399831116199},{"text":"So if that helps, look.","start":77.715004,"end":79.315,"sentiment":"neutral","sentiment_score":0.3331057906150818}],"sentiment":"neutral","sentiment_score":-0.03100877171872478,"channel":0,"num_words":76,"start":57.739998,"end":79.315},{"sentences":[{"text":"That that I can do that as well.","start":79.315,"end":81.015,"sentiment":"positive","sentiment_score":0.3414168618619442},{"text":"Otherwise, I'll send out a quote to you, look, either today or tomorrow, and, yeah, we we can have a chat afterwards.","start":81.54,"end":89.479996,"sentiment":"neutral","sentiment_score":0.2651877863840623},{"text":"Have a good one.","start":89.939995,"end":90.579994,"sentiment":"positive","sentiment_score":0.531052328646183},{"text":"Cheers, Bryce.","start":90.579994,"end":91.14,"sentiment":"positive","sentiment_score":0.5193593204021454},{"text":"Bye.","start":91.14,"end":91.64,"sentiment":"neutral","sentiment_score":0.2014344036579132}],"sentiment":"neutral","sentiment_score":0.3224277987673476,"channel":0,"num_words":37,"start":79.315,"end":91.64}]},"summary":{"result":"success","short":"The customer, Alex from SWM Consulting, calls the CMA to confirm details for redesigning the floodway and bringing it back to roundabout. The agent informs Alex that they won't need to do a full flood study and can provide photos and other information. Alex expresses concern about being charged for the redesign, but the agent explains that it's an hourly rate and they can discuss further later."},"intents":{"segments":[{"text":"They called the CMA just to confirm what we need to do, and and it really seems like I won't need to come out on-site. So that will reduce the cost a fair bit.","start_word":53,"end_word":86,"intents":[{"intent":"Clarify costs","confidence_score":0.00017209101},{"intent":"Discuss pricing","confidence_score":0.0056337523}]},{"text":"Otherwise, I'll send out a quote to you, look, either today or tomorrow, and, yeah, we we can have a chat afterwards. Have a good one.","start_word":273,"end_word":298,"intents":[{"intent":"Provide quotation","confidence_score":0.000008036378},{"intent":"Schedule chat","confidence_score":0.21811989}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up. Hi, Bryce. I think we seem to keep missing each other. It's Alex from SWM Consulting. Look, I called sorry. They called the CMA just to confirm what we need to do, and and it really seems like I won't need to come out on-site. So that will reduce the cost a fair bit. The CMA, I actually worked with them a bit. So they've also said that they're gonna provide me photos and all the information that we need. And, essentially, it's just redesigning the floodway so that to bring it back to roundabout where it is and then making sure that we're battering it correctly. So it's not we won't need to do a full flood study, which is great. We'll be able to do a few calcs and and leveling out. I'll be able to purchase all the lighter externally. So it's not a yeah. It it it doesn't need me outside. Look. Unless if you absolutely want me to be, I actually can be. But I guess the the trouble with that is it's it's an hourly rate out to the site, and it just it it just adds up because I'm coming from Melbourne. 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Cheers, Bryce.","start_word":295,"end_word":300,"sentiment":"positive","sentiment_score":0.5196176767349243},{"text":"Bye.","start_word":301,"end_word":301,"sentiment":"neutral","sentiment_score":0.26820236444473267}],"average":{"sentiment":"neutral","sentiment_score":0.08213004087790465}}}}