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Good afternoon. This is Maureen from EarthO tech support. How can I assist you today? Mhmm.\n\nYes, Sanjeev. I'm just calling regarding your Internet connection issue. Yeah. Mhmm. Okay.\n\nYeah. Okay. What what I'm going to do now is forward the pictures to our network team because they're asking for it. Then is it okay if I get back to you then for update? They'll just go in to check the router and the network side if yeah.\n\nTo figure out what is the issue. Thank you. Just to ask, does it just randomly went off? Is it yesterday or just today? Mhmm.\n\nFrom other representative? Yeah. Mhmm. Oh, dear. Mhmm.\n\nYeah. Mhmm. Doesn't work. Yeah. Okay.\n\nSo your old router has been working before, or it's or this is the first time you tried it? Okay. I think you used your own router, then you changed it with the our provided one. Is that correct? Okay.\n\nBut mhmm. But it's not working now anymore. Okay. So I think this is a network fault. Okay.\n\nThen I'll forward the picture to them, and I'll get back to you via email or phone call again for update. Okay. Yeah. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":1.12,"sentiment":"neutral","sentiment_score":0.2393885999917984},{"text":"Good afternoon.","start":1.12,"end":1.92,"sentiment":"positive","sentiment_score":0.5207263082265854},{"text":"This is Maureen from EarthO tech support.","start":1.92,"end":4.42,"sentiment":"positive","sentiment_score":0.38655278938157217},{"text":"How can I assist you today?","start":5.2799997,"end":6.66,"sentiment":"neutral","sentiment_score":0.2857970967888832},{"text":"Mhmm.","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.01984326168894768}],"sentiment":"positive","sentiment_score":0.3365492108551895,"num_words":17,"start":0.64,"end":7.22},{"sentences":[{"text":"Yes, Sanjeev.","start":14.295,"end":15.035,"sentiment":"neutral","sentiment_score":0.052372440695762634},{"text":"I'm just calling regarding your Internet connection 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today?","start":52.855,"end":55.35,"sentiment":"neutral","sentiment_score":-0.023714251195391018},{"text":"Mhmm.","start":59.69,"end":60.19,"sentiment":"neutral","sentiment_score":-0.05267679691314697}],"sentiment":"neutral","sentiment_score":0.003333221897482872,"num_words":25,"start":44.055,"end":60.19},{"sentences":[{"text":"From other representative?","start":64.53,"end":65.75,"sentiment":"neutral","sentiment_score":-0.0544721819460392},{"text":"Yeah.","start":66.13,"end":66.63,"sentiment":"neutral","sentiment_score":-0.028185179457068443},{"text":"Mhmm.","start":71.715004,"end":71.795,"sentiment":"neutral","sentiment_score":-0.03310954570770264},{"text":"Oh, 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router has been working before, or it's or this is the first time you tried it?","start":110.950005,"end":117.45,"sentiment":"neutral","sentiment_score":-0.005023877332477193},{"text":"Okay.","start":123.11,"end":123.555,"sentiment":"neutral","sentiment_score":0.04550652951002121},{"text":"I think you used your own router, then you changed it with the our provided one.","start":124.115,"end":130.595,"sentiment":"neutral","sentiment_score":0.032358673750422895},{"text":"Is that correct?","start":130.595,"end":131.415,"sentiment":"neutral","sentiment_score":0.038917691757281624},{"text":"Okay.","start":133.235,"end":133.735,"sentiment":"neutral","sentiment_score":-0.004993269219994545}],"sentiment":"neutral","sentiment_score":0.01448878615628928,"num_words":40,"start":110.950005,"end":133.735},{"sentences":[{"text":"But mhmm.","start":134.195,"end":143.08,"sentiment":"neutral","sentiment_score":-0.06715487502515316},{"text":"But it's not working now 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This is this is Sanjeev. Sorry I missed your call. Yep. I I have sent you the pictures on email that you had requested. Yep. Yep. Yeah. Sure. Sure. Yep. Sure. Sure. Yes. Yes. It it just randomly went off. Like, as I explained it to one to you earlier in the afternoon. Oh, yeah. So what happened was I received my new router from Airtel yesterday. And then so what Airtel had told me was it is just plug and play, so I could just replace my old router with the new one and it will start working. So, yeah, I just opened the router and then plugged it in. And then, yeah, after that, it's the Internet is completely gone. Yeah. But it may be a coincidence, like, just changing the router may not simply take the Internet out. So I tried replacing it with my old router as well, but, yeah, it's still not working with the old one as well. So yeah. Yeah. It was yeah. It it it was working before I connected the new router. Yep. Yep. But the old router was old router was also configured with the same PPOE details as to the new one. Yeah. Yeah. Yeah. Yep. Sure. Sure. Sure. Thank you so much. Thank you. Bye. Bye.","confidence":0.9951172,"words":[{"word":"hi","start":5.3599997,"end":5.68,"confidence":0.98706055,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.3166843056678772},{"word":"morin","start":5.68,"end":6.18,"confidence":0.63875324,"punctuated_word":"Morin.","sentiment":"neutral","sentiment_score":0.2738819122314453},{"word":"this","start":6.8799996,"end":7.12,"confidence":0.7104492,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.022273916751146317},{"word":"is","start":7.12,"end":7.44,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04214830696582794},{"word":"this","start":7.44,"end":7.68,"confidence":0.9921875,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03773875534534454},{"word":"is","start":7.68,"end":7.9199996,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05049891397356987},{"word":"sanjeev","start":7.9199996,"end":8.42,"confidence":0.9448242,"punctuated_word":"Sanjeev.","sentiment":"neutral","sentiment_score":0.022604845464229584},{"word":"sorry","start":8.96,"end":9.28,"confidence":0.9941406,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.1202518343925476},{"word":"i","start":9.28,"end":9.44,"confidence":0.5073242,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24216774106025696},{"word":"missed","start":9.44,"end":9.679999,"confidence":0.9970703,"punctuated_word":"missed","sentiment":"neutral","sentiment_score":-0.21814186871051788},{"word":"your","start":9.679999,"end":9.92,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2093983143568039},{"word":"call","start":9.92,"end":10.42,"confidence":1.0,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.2026764154434204},{"word":"yep","start":18.914999,"end":19.395,"confidence":0.79663086,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06123539060354233},{"word":"i","start":19.395,"end":19.715,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0358700305223465},{"word":"i","start":19.715,"end":19.875,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04034117981791496},{"word":"have","start":19.875,"end":20.195,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.033104173839092255},{"word":"sent","start":20.195,"end":20.435,"confidence":0.99609375,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.029788460582494736},{"word":"you","start":20.435,"end":20.675,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03799168020486832},{"word":"the","start":20.675,"end":20.914999,"confidence":0.97998047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.016151946038007736},{"word":"pictures","start":20.914999,"end":21.414999,"confidence":0.99902344,"punctuated_word":"pictures","sentiment":"neutral","sentiment_score":0.02466583624482155},{"word":"on","start":21.555,"end":21.875,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.021569620817899704},{"word":"email","start":21.875,"end":22.275,"confidence":0.9980469,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.03710775822401047},{"word":"that","start":22.275,"end":22.515,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01802169345319271},{"word":"you","start":22.515,"end":22.595,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.019258800894021988},{"word":"had","start":22.595,"end":22.914999,"confidence":0.9667969,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.017148684710264206},{"word":"requested","start":22.914999,"end":23.414999,"confidence":0.9970703,"punctuated_word":"requested.","sentiment":"neutral","sentiment_score":0.025588087737560272},{"word":"yep","start":37.41,"end":37.73,"confidence":0.7687988,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.052251532673835754},{"word":"yep","start":37.73,"end":38.23,"confidence":0.8125,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04462938755750656},{"word":"yeah","start":42.225,"end":42.725,"confidence":0.92944336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.023570114746689796},{"word":"sure","start":42.864998,"end":43.364998,"confidence":0.98657227,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.04693989455699921},{"word":"sure","start":44.464996,"end":44.964996,"confidence":0.9926758,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":-0.006588775664567947},{"word":"yep","start":46.784996,"end":47.184998,"confidence":0.8847656,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06357596814632416},{"word":"sure","start":47.184998,"end":47.504997,"confidence":0.99902344,"punctuated_word":"Sure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Morin. This is this is Sanjeev. Sorry I missed your call. Yep. I I have sent you the pictures on email that you had requested.\n\nYep. Yep. Yeah. Sure. Sure.\n\nYep. Sure. Sure. Yes. Yes.\n\nIt it just randomly went off. Like, as I explained it to one to you earlier in the afternoon. Oh, yeah. So what happened was I received my new router from Airtel yesterday. And then so what Airtel had told me was it is just plug and play, so I could just replace my old router with the new one and it will start working.\n\nSo, yeah, I just opened the router and then plugged it in. And then, yeah, after that, it's the Internet is completely gone. Yeah. But it may be a coincidence, like, just changing the router may not simply take the Internet out. So I tried replacing it with my old router as well, but, yeah, it's still not working with the old one as well.\n\nSo yeah. Yeah. It was yeah. It it it was working before I connected the new router. Yep.\n\nYep. But the old router was old router was also configured with the same PPOE details as to the new one. Yeah. Yeah. Yeah.\n\nYep. Sure. Sure. Sure. Thank you so much.\n\nThank you. Bye. 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Good afternoon. This is Maureen from EarthO tech support. How\n\nChannel 1: Hi,\n\nChannel 0: can I\n\nChannel 1: Morin.\n\nChannel 0: assist you today? Mhmm.\n\nChannel 1: This is this is Sanjeev. Sorry I missed your call.\n\nChannel 0: Yes, Sanjeev. I'm just calling regarding your Internet connection issue.\n\nChannel 1: Yep. I I have\n\nChannel 0: Yeah.\n\nChannel 1: sent you\n\nChannel 0: Mhmm.\n\nChannel 1: the pictures on email that you had\n\nChannel 0: Okay.\n\nChannel 1: requested.\n\nChannel 0: Yeah. Okay. What what I'm going to do now is forward the pictures to our network team because they're asking for it. Then is it okay if I get back to you then for update?\n\nChannel 1: Yep.\n\nChannel 0: They'll\n\nChannel 1: Yep.\n\nChannel 0: just go in to check the router and the network side if\n\nChannel 1: Yeah. Sure.\n\nChannel 0: yeah. To figure\n\nChannel 1: Sure.\n\nChannel 0: out what is the issue.\n\nChannel 1: Yep. Sure. Sure.\n\nChannel 0: Thank you. Just to ask, does it just randomly went off? Is it yesterday or\n\nChannel 1: Yes.\n\nChannel 0: just today?\n\nChannel 1: Yes. It it just randomly went off. Like, as I explained it\n\nChannel 0: Mhmm.\n\nChannel 1: to one to you earlier in the afternoon.\n\nChannel 0: From other representative? Yeah.\n\nChannel 1: Oh, yeah. So what happened was I received my new router from Airtel\n\nChannel 0: Mhmm. Oh, dear.\n\nChannel 1: yesterday.\n\nChannel 0: Mhmm.\n\nChannel 1: And then so what Airtel had told me was it is just plug and play, so I could just replace\n\nChannel 0: Yeah.\n\nChannel 1: my old router with the new one and it will start working. So, yeah, I just opened the router and then plugged it in. And then, yeah, after\n\nChannel 0: Mhmm.\n\nChannel 1: that, it's\n\nChannel 0: Doesn't\n\nChannel 1: the Internet\n\nChannel 0: work.\n\nChannel 1: is completely gone. Yeah. But it may\n\nChannel 0: Yeah.\n\nChannel 1: be a coincidence, like, just changing the router may not simply take the Internet out. So I tried replacing it with my old router as well, but, yeah, it's still not working with the old one as well. So\n\nChannel 0: Okay. So your old router has been working before, or it's or\n\nChannel 1: yeah. Yeah.\n\nChannel 0: this\n\nChannel 1: It\n\nChannel 0: is\n\nChannel 1: was\n\nChannel 0: the first time\n\nChannel 1: yeah.\n\nChannel 0: you tried\n\nChannel 1: It\n\nChannel 0: it?\n\nChannel 1: it it was working before I connected the new router. Yep.\n\nChannel 0: Okay. I think you used your own router, then you changed it with the our provided one. Is that correct?\n\nChannel 1: Yep.\n\nChannel 0: Okay.\n\nChannel 1: But\n\nChannel 0: But\n\nChannel 1: the old router was old router was also configured with the same PPOE details as to the new one.\n\nChannel 0: mhmm. But it's not working now anymore.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Okay. So I think this is a network fault. Okay. Then I'll forward the picture to them, and I'll get back to you via email or phone call again for\n\nChannel 1: Yep.\n\nChannel 0: update.\n\nChannel 1: Sure. Sure. Sure. Thank\n\nChannel 0: Okay.\n\nChannel 1: you so much.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.64,"end":1.12,"sentiment":"neutral","sentiment_score":0.2393885999917984},{"text":"Good afternoon.","start":1.12,"end":1.92,"sentiment":"positive","sentiment_score":0.5207263082265854},{"text":"This is Maureen from EarthO tech support.","start":1.92,"end":4.42,"sentiment":"positive","sentiment_score":0.38655278938157217},{"text":"How","start":5.2799997,"end":5.44,"sentiment":"neutral","sentiment_score":0.3086499571800232}],"sentiment":"positive","sentiment_score":0.39048733629963617,"channel":0,"num_words":11,"start":0.64,"end":5.44},{"sentences":[{"text":"Hi,","start":5.3599997,"end":5.68,"sentiment":"neutral","sentiment_score":0.3166843056678772}],"sentiment":"neutral","sentiment_score":0.3166843056678772,"channel":1,"num_words":1,"start":5.3599997,"end":5.68},{"sentences":[{"text":"can 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The representative sent pictures to their network team and asked if it would be okay to update the customer via email. The customer explains that their old router was also configured with the same PPOE details as the new one, but it was not working. The representative said they would forward the picture to their network team and get back to the customer via email or phone call."},"intents":{"segments":[{"text":"So what happened was I received my new router from Airtel Mhmm.","start_word":165,"end_word":176,"intents":[{"intent":"Fix router issue","confidence_score":0.13347812}]},{"text":"I think you used your own router, then you changed it with the our provided one. Is that correct? Yep. Okay. But But the old router was old router was also configured with the same PPOE details as to the new one. mhmm.","start_word":322,"end_word":364,"intents":[{"intent":"Fix router configuration","confidence_score":0.36399707}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2393885999917984},{"text":"Good afternoon. This is Maureen from EarthO tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.41901275515556335},{"text":"How Hi, can I Morin. assist you today? Mhmm. This is this is Sanjeev. Sorry I missed your call. Yes, Sanjeev. I'm just calling regarding your Internet connection issue. Yep. I I have Yeah. sent you Mhmm. the pictures on email that you had Okay. requested. Yeah. Okay. What what I'm going to do now is forward the pictures to our network team because they're asking for it. Then is it okay if I get back to you then for update? Yep. They'll Yep. just go in to check the router and the network side if Yeah. Sure. yeah. To figure Sure. out what is the issue. Yep. Sure. Sure.","start_word":10,"end_word":119,"sentiment":"neutral","sentiment_score":0.040171146392822266},{"text":"Thank you.","start_word":120,"end_word":121,"sentiment":"positive","sentiment_score":0.36153289675712585},{"text":"Just to ask, does it just randomly went off? Is it yesterday or Yes. just today? Yes. It it just randomly went off. Like, as I explained it Mhmm. to one to you earlier in the afternoon. From other representative? Yeah. Oh, yeah. So what happened was I received my new router from Airtel Mhmm. Oh, dear. yesterday. Mhmm. And then so what Airtel had told me was it is just plug and play, so I could just replace Yeah. my old router with the new one and it will start working. So, yeah, I just opened the router and then plugged it in. And then, yeah, after Mhmm. that, it's Doesn't the Internet work.","start_word":122,"end_word":236,"sentiment":"neutral","sentiment_score":-0.044444292824229466},{"text":"is completely gone.","start_word":237,"end_word":239,"sentiment":"negative","sentiment_score":-0.37227970361709595},{"text":"Yeah. But it may Yeah. be a coincidence, like, just changing the router may not simply take the Internet out. So I tried replacing it with my old router as well, but, yeah, it's still not working with the old one as well. So Okay. So your old router has been working before, or it's or yeah. Yeah. this It is was the first time yeah. you tried It it? it it was working before I connected the new router. Yep. Okay. I think you used your own router, then you changed it with the our provided one. Is that correct? Yep. Okay. 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