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Okay. Okay. Yeah. So because typically, what we'll have to do with that is we would have to yeah. If council have a model that show that your your place is, then if we wanna argue with that, we'd have to model it to show that it isn't. Is a report? Okay. Because what can you give me your address or I can have a look at it? Yeah. Okay. Yeah. Yeah. Okay. So, well, what if you want? If you I need your email address, and we can have a look at it for you and then let you know what it would be. Typically, we don't yeah. Usually, we are able to do a desktop assessment as it is enough, usually. Usually, a desktop assessment, like, we just ask doing it from the office is enough depending on, yeah, what it's showing. So if you send through an email, we can have a look at it for you and let you know what the best approach would be if you like. Do you want me to email you, or I can give you our email? Yeah. Sure. What was your email? Yep. Yep. Hyphen dot com. Okay. I should cancel. We've asked you to for someone to come and do a flood. Just I get a flood letter, I guess. So they alright. I don't know. We've just got a new phone system, and I don't think it seems to work very well with my phone. Yeah. Sorry about that. I how about yeah. So it was counsel that have asked you to get somebody to come and provide, like, a flood letter flood report. Yeah. Okay. Yeah. Okay. Well, let me it's let me I'll just double check it. 4875 Huon Highway, Davidson. Perfect. Yeah. Okay. I can see it on the yep. And it's just at the front of the lot. It's just at the front of the lot. Okay. And are you planning to build in that area? Yep. Yep. Yeah. Okay. Okay. Yeah. Alright. I'll look into it, and I'll see what we can do or if there's, like, something that you can just take back to them rather than getting yeah. Yeah. Awesome. Alright. I'll send you an email probably on Monday, if that's right. Yeah. Yeah. Yeah. Awesome. No problem. So what you're saying? Right. Oh, yeah. Well, what I would do now is just have a look at it and see what we'd actually need to do, and then I can provide you an estimated cost. And then you can decide, yeah, if you wanna go ahead or not. Yeah. Yeah. Awesome. Alright. See you. 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Is this Maddie speaking? Yeah. You can I'm happy to have a chat with you now if you'd like. I'm happy to have a chat with you now if you like.\n\nWhat sort of report are you after? Yep. Yeah. Okay. Okay.\n\nYeah. So because typically, what we'll have to do with that is we would have to yeah. If council have a model that show that your your place is, then if we wanna argue with that, we'd have to model it to show that it isn't. Is a report? Okay.\n\nBecause what can you give me your address or I can have a look at it? Yeah. Okay. Yeah. Yeah.\n\nOkay. So, well, what if you want? If you I need your email address, and we can have a look at it for you and then let you know what it would be. Typically, we don't yeah. Usually, we are able to do a desktop assessment as it is enough, usually.\n\nUsually, a desktop assessment, like, we just ask doing it from the office is enough depending on, yeah, what it's showing. So if you send through an email, we can have a look at it for you and let you know what the best approach would be if you like. Do you want me to email you, or I can give you our email? Yeah. Sure.\n\nWhat was your email? Yep. Yep. Hyphen dot com. Okay.\n\nI should cancel. We've asked you to for someone to come and do a flood. Just I get a flood letter, I guess. So they alright. I don't know.\n\nWe've just got a new phone system, and I don't think it seems to work very well with my phone. Yeah. Sorry about that. I how about yeah. So it was counsel that have asked you to get somebody to come and provide, like, a flood letter flood report.\n\nYeah. Okay. Yeah. Okay. Well, let me it's let me I'll just double check it.\n\n4875 Huon Highway, Davidson. Perfect. Yeah. Okay. I can see it on the yep.\n\nAnd it's just at the front of the lot. It's just at the front of the lot. Okay. And are you planning to build in that area? Yep.\n\nYep. Yeah. Okay. Okay. Yeah.\n\nAlright. I'll look into it, and I'll see what we can do or if there's, like, something that you can just take back to them rather than getting yeah. Yeah. Awesome. Alright.\n\nI'll send you an email probably on Monday, if that's right. Yeah. Yeah. Yeah. Awesome.\n\nNo problem. So what you're saying? Right. Oh, yeah. Well, what I would do now is just have a look at it and see what we'd actually need to do, and then I can provide you an estimated cost.\n\nAnd then you can decide, yeah, if you wanna go ahead or not. Yeah. Yeah. Awesome. Alright.\n\nSee you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.08,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.0041437651962041855},{"text":"Is this Maddie speaking?","start":2.3999999,"end":3.62,"sentiment":"neutral","sentiment_score":0.010733698029071093},{"text":"Yeah.","start":18.015,"end":18.515,"sentiment":"neutral","sentiment_score":0.19011031091213224},{"text":"You can I'm happy to have a chat with you now if you'd like.","start":18.575,"end":22.435001,"sentiment":"positive","sentiment_score":0.45169896153467043},{"text":"I'm happy to have a chat with you now if you like.","start":22.975,"end":25.075,"sentiment":"neutral","sentiment_score":0.25478332365552586}],"sentiment":"neutral","sentiment_score":0.3005741941742599,"num_words":32,"start":2.08,"end":25.075},{"sentences":[{"text":"What sort of report are you 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email you, or I can give you our email?","start":155.155,"end":158.135,"sentiment":"neutral","sentiment_score":0.02155251375266484},{"text":"Yeah.","start":162.995,"end":163.235,"sentiment":"neutral","sentiment_score":0.13036827743053436},{"text":"Sure.","start":163.235,"end":163.395,"sentiment":"neutral","sentiment_score":0.08712047338485718}],"sentiment":"neutral","sentiment_score":0.046173347431855895,"num_words":66,"start":134.875,"end":163.395},{"sentences":[{"text":"What was your email?","start":163.395,"end":164.535,"sentiment":"neutral","sentiment_score":0.03318029223009944},{"text":"Yep.","start":168.675,"end":169.08,"sentiment":"neutral","sentiment_score":0.021053127944469452},{"text":"Yep.","start":171.88,"end":172.38,"sentiment":"neutral","sentiment_score":0.008274862542748451},{"text":"Hyphen dot 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day, mate. It's Ryder from AZ Pairs. I'm having trouble getting in contact with you guys. I need a a flight analyst report on my workshop. Now I'm just wondering if you could direct me to someone or someone's phone number or something. Pardon? Yeah. Yeah. I just I need yeah. Yeah. I I I need someone to come down and and give me a report so I can give it to the council. A a flood a landlord support, they told me. Endless support. Just staying within my place is because it's on in a in a flood area, as I reckon. So there's up to two meter flood. I reckon it can be flood for two meters. Right? And so I need to prove that it it won't get the backyard because it won't because it's got a massive big rate on the flood area. Hello? Yeah. That all I said I need was a report from you guys so you can come out here and and check it. Am I wrong or no? Yeah. For sure. It's 4875 Huon Highway, Giefston. But there'll be no visual thing off Google Maps because I couldn't see it when I was trying to explain to them. But I I can send you photos, and you can clearly see, like, there's too much of a rake on the backyard to be flooded. You know? Yep. Sorry. Could you say again? Sorry. Yeah. Okay. Yep. Yep. Can I just tell you on the phone? Or do you want me can I just tell you my email on the phone or give me a a email? Tom uses email too. If you could email email me, that'd be great. It's rhoda, r h y d a, 123@icloud.com. Sorry. Could you say again? I can't hear very well. It's it's very, like, fuzzy. It's like yeah. Hi. Yeah. They're asking for a flood report, and I said they're asking for a flood report, and I said what's what's involved in that. And I said, some guy someone will come down and check whether it's will be flagged or not. And that's all I gotta have. They haven't been very helpful with me. Yep. Yep. Yep. And if if it's a big workshop, big white workshop, you can't. And you said it will say it. What's that? Sorry? Yeah. Yeah. But yes. They're right about the the the back area, which you can't really see from the photos. That's the issue, I think. No. So I'm trying to get approved by council for a business. I go run a mechanic shop, and they obviously even if spotted, then I'd have a contamination for the cars. I'm I'm I'm assuming that's what they're they're on about. And then I I would need need one of the whole property. I apologize. Because they I wrote about parking and stuff like that, which I've got no idea what's got to do with it, but they just need a flood report. Yeah. Yeah. I'd really appreciate that. Yep. Yeah. Yeah. And you'll send me invoice whatever it costs, stuff like that? Yeah. Yeah. Alright. Thank you very much for your time. I appreciate you. Oh, do do you know a rough idea what would be expenses for this? Yeah. No. Appreciate it. Yeah. Alright. Thank you very much for your time. Appreciate you. 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day, mate. It's Ryder from AZ Pairs. I'm having trouble getting in contact with you guys. I need a a flight analyst report on my workshop. Now I'm just wondering if you could direct me to someone or someone's phone number or something.\n\nPardon? Yeah. Yeah. I just I need yeah. Yeah.\n\nI I I need someone to come down and and give me a report so I can give it to the council. A a flood a landlord support, they told me. Endless support. Just staying within my place is because it's on in a in a flood area, as I reckon. So there's up to two meter flood.\n\nI reckon it can be flood for two meters. Right? And so I need to prove that it it won't get the backyard because it won't because it's got a massive big rate on the flood area. Hello? Yeah.\n\nThat all I said I need was a report from you guys so you can come out here and and check it. Am I wrong or no? Yeah. For sure. It's 4875 Huon Highway, Giefston.\n\nBut there'll be no visual thing off Google Maps because I couldn't see it when I was trying to explain to them. But I I can send you photos, and you can clearly see, like, there's too much of a rake on the backyard to be flooded. You know? Yep. Sorry.\n\nCould you say again? Sorry. Yeah. Okay. Yep.\n\nYep. Can I just tell you on the phone? Or do you want me can I just tell you my email on the phone or give me a a email? Tom uses email too. If you could email email me, that'd be great.\n\nIt's rhoda, r h y d a, 123@icloud.com. Sorry. Could you say again? I can't hear very well. It's it's very, like, fuzzy.\n\nIt's like yeah. Hi. Yeah. They're asking for a flood report, and I said they're asking for a flood report, and I said what's what's involved in that. And I said, some guy someone will come down and check whether it's will be flagged or not.\n\nAnd that's all I gotta have. They haven't been very helpful with me. Yep. Yep. Yep.\n\nAnd if if it's a big workshop, big white workshop, you can't. And you said it will say it. What's that? Sorry? Yeah.\n\nYeah. But yes. They're right about the the the back area, which you can't really see from the photos. That's the issue, I think. No.\n\nSo I'm trying to get approved by council for a business. I go run a mechanic shop, and they obviously even if spotted, then I'd have a contamination for the cars. I'm I'm I'm assuming that's what they're they're on about. And then I I would need need one of the whole property. I apologize.\n\nBecause they I wrote about parking and stuff like that, which I've got no idea what's got to do with it, but they just need a flood report. Yeah. Yeah. I'd really appreciate that. Yep.\n\nYeah. Yeah. And you'll send me invoice whatever it costs, stuff like that? Yeah. Yeah.\n\nAlright. Thank you very much for your time. I appreciate you. Oh, do do you know a rough idea what would be expenses for this? Yeah.\n\nNo. Appreciate it. Yeah. Alright. Thank you very much for your time.\n\nAppreciate you. Yeah.","paragraphs":[{"sentences":[{"text":"Good day, mate.","start":4.24,"end":4.72,"sentiment":"positive","sentiment_score":0.4080007274945577},{"text":"It's Ryder from AZ Pairs.","start":4.72,"end":6.5,"sentiment":"neutral","sentiment_score":0.14801859855651855},{"text":"I'm having trouble getting in contact with you guys.","start":6.8799996,"end":9.28,"sentiment":"neutral","sentiment_score":-0.2596368408865399},{"text":"I need a a flight analyst report on my workshop.","start":9.28,"end":12.5,"sentiment":"neutral","sentiment_score":-0.0849276676774025},{"text":"Now I'm just wondering if you could direct me to someone or someone's phone number or 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council.","start":25.885,"end":29.904999,"sentiment":"neutral","sentiment_score":0.048175228336317974},{"text":"A a flood a landlord support, they told me.","start":33.14,"end":35.54,"sentiment":"neutral","sentiment_score":-0.0864548347890377},{"text":"Endless support.","start":35.54,"end":36.5,"sentiment":"neutral","sentiment_score":-0.10664178431034088},{"text":"Just staying within my place is because it's on in a in a flood area, as I reckon.","start":36.5,"end":42.52,"sentiment":"neutral","sentiment_score":-0.07541738802360164},{"text":"So there's up to two meter flood.","start":43.115,"end":47.115,"sentiment":"neutral","sentiment_score":-0.03326930371778352}],"sentiment":"neutral","sentiment_score":-0.02624000290986793,"num_words":58,"start":25.885,"end":47.115},{"sentences":[{"text":"I reckon it can be flood for two meters.","start":47.115,"end":48.875,"sentiment":"neutral","sentiment_score":-0.04276391781038708},{"text":"Right?","start":48.875,"end":49.115,"sentiment":"neutral","sentiment_score":-0.012859703972935677},{"text":"And so I need to prove that it it won't get the backyard because it won't because it's got a massive big rate on the flood area.","start":49.115,"end":56.175,"sentiment":"neutral","sentiment_score":-0.09577766336776593},{"text":"Hello?","start":56.82,"end":57.32,"sentiment":"neutral","sentiment_score":-0.015783775597810745},{"text":"Yeah.","start":74.115,"end":74.354996,"sentiment":"neutral","sentiment_score":-0.015803592279553413}],"sentiment":"neutral","sentiment_score":-0.07731587802752471,"num_words":39,"start":47.115,"end":74.354996},{"sentences":[{"text":"That all I said I need was a report from you guys so you can come out here and and check it.","start":74.354996,"end":78.354996,"sentiment":"neutral","sentiment_score":-0.022143203934485264},{"text":"Am I wrong or no?","start":78.354996,"end":79.735,"sentiment":"neutral","sentiment_score":-0.15928414463996887},{"text":"Yeah.","start":82.994995,"end":83.494995,"sentiment":"neutral","sentiment_score":-0.019779257476329803},{"text":"For sure.","start":84.75,"end":85.23,"sentiment":"neutral","sentiment_score":0.03402091469615698},{"text":"It's 4875 Huon Highway, Giefston.","start":85.23,"end":89.490005,"sentiment":"neutral","sentiment_score":0.03474999964237213}],"sentiment":"neutral","sentiment_score":-0.030330246846590723,"num_words":35,"start":74.354996,"end":89.490005},{"sentences":[{"text":"But there'll be no visual thing off Google Maps because I couldn't see it when I was trying to explain to them.","start":93.950005,"end":98.835,"sentiment":"negative","sentiment_score":-0.35188460824164475},{"text":"But I I can send you photos, and you can clearly see, like, there's too much of a rake on the backyard to be flooded.","start":98.915,"end":106.375,"sentiment":"neutral","sentiment_score":-0.25670171417295934},{"text":"You know?","start":106.435,"end":107.095,"sentiment":"neutral","sentiment_score":-0.11959988623857498},{"text":"Yep.","start":120.5,"end":121.0,"sentiment":"neutral","sentiment_score":0.1310502290725708},{"text":"Sorry.","start":132.585,"end":132.905,"sentiment":"neutral","sentiment_score":-0.14601680636405945}],"sentiment":"neutral","sentiment_score":-0.28261118794919227,"num_words":51,"start":93.950005,"end":132.905},{"sentences":[{"text":"Could you say again?","start":132.905,"end":133.625,"sentiment":"neutral","sentiment_score":-0.08596325665712357},{"text":"Sorry.","start":133.625,"end":134.125,"sentiment":"neutral","sentiment_score":-0.07008679211139679},{"text":"Yeah.","start":140.10501,"end":140.345,"sentiment":"neutral","sentiment_score":0.06236487627029419},{"text":"Okay.","start":140.345,"end":140.82501,"sentiment":"neutral","sentiment_score":0.08825528621673584},{"text":"Yep.","start":140.82501,"end":141.32501,"sentiment":"neutral","sentiment_score":0.08614058792591095}],"sentiment":"neutral","sentiment_score":-0.02214738354086876,"num_words":8,"start":132.905,"end":141.32501},{"sentences":[{"text":"Yep.","start":143.225,"end":143.725,"sentiment":"neutral","sentiment_score":0.08562241494655609},{"text":"Can I just tell you on the phone?","start":147.76,"end":148.88,"sentiment":"neutral","sentiment_score":-0.007805013097822666},{"text":"Or do you want me can I just tell you my email on the phone or give me a a email?","start":148.88,"end":153.86,"sentiment":"neutral","sentiment_score":0.0292948346052851},{"text":"Tom uses email too.","start":159.065,"end":160.265,"sentiment":"neutral","sentiment_score":0.11274120211601257},{"text":"If you could email email me, that'd be great.","start":160.265,"end":162.605,"sentiment":"positive","sentiment_score":0.3846631149450938}],"sentiment":"neutral","sentiment_score":0.10584434139174084,"num_words":43,"start":143.225,"end":162.605},{"sentences":[{"text":"It's rhoda, r h y d a, 123@icloud.com.","start":165.065,"end":173.23999,"sentiment":"neutral","sentiment_score":0.01120897603686899},{"text":"Sorry.","start":183.14,"end":183.45999,"sentiment":"neutral","sentiment_score":-0.12458761036396028},{"text":"Could you say again?","start":183.45999,"end":184.09999,"sentiment":"neutral","sentiment_score":-0.10110000520944595},{"text":"I can't hear very well.","start":184.09999,"end":185.4,"sentiment":"negative","sentiment_score":-0.5443706512451172},{"text":"It's it's very, like, fuzzy.","start":190.685,"end":192.125,"sentiment":"negative","sentiment_score":-0.5267071604728699}],"sentiment":"neutral","sentiment_score":-0.2519436904998577,"num_words":23,"start":165.065,"end":192.125},{"sentences":[{"text":"It's like yeah.","start":192.125,"end":195.72499,"sentiment":"neutral","sentiment_score":-0.17742176602284113},{"text":"Hi.","start":195.72499,"end":195.885,"sentiment":"neutral","sentiment_score":0.01520334742963314},{"text":"Yeah.","start":195.885,"end":196.385,"sentiment":"neutral","sentiment_score":0.0221832562237978},{"text":"They're asking for a flood report, and I said they're asking for a flood report, and I said what's what's involved in that.","start":202.17001,"end":207.05,"sentiment":"neutral","sentiment_score":-0.011754204012939463},{"text":"And I said, some guy someone will come down and check whether it's will be flagged or not.","start":207.05,"end":212.19,"sentiment":"neutral","sentiment_score":-0.01960416914274295}],"sentiment":"neutral","sentiment_score":-0.024306531114827678,"num_words":46,"start":192.125,"end":212.19},{"sentences":[{"text":"And that's all I gotta have.","start":212.655,"end":213.855,"sentiment":"neutral","sentiment_score":-0.08868012856692076},{"text":"They haven't been very helpful with me.","start":213.855,"end":215.555,"sentiment":"negative","sentiment_score":-0.5869963935443333},{"text":"Yep.","start":221.295,"end":221.795,"sentiment":"neutral","sentiment_score":-0.003793042851611972},{"text":"Yep.","start":221.855,"end":222.09499,"sentiment":"neutral","sentiment_score":-0.013465034775435925},{"text":"Yep.","start":222.09499,"end":222.575,"sentiment":"neutral","sentiment_score":-0.03617648780345917}],"sentiment":"neutral","sentiment_score":-0.2934056307276478,"num_words":16,"start":212.655,"end":222.575},{"sentences":[{"text":"And if if it's a big workshop, big white workshop, you can't.","start":222.575,"end":226.17499,"sentiment":"neutral","sentiment_score":-0.12195162413020928},{"text":"And you said it will say it.","start":226.17499,"end":227.635,"sentiment":"neutral","sentiment_score":0.03586701277111258},{"text":"What's that?","start":231.15999,"end":231.56,"sentiment":"neutral","sentiment_score":-0.04234571009874344},{"text":"Sorry?","start":231.56,"end":232.06,"sentiment":"neutral","sentiment_score":-0.0548241026699543},{"text":"Yeah.","start":235.31999,"end":235.64,"sentiment":"neutral","sentiment_score":0.00241231918334961}],"sentiment":"neutral","sentiment_score":-0.058671895819513695,"num_words":23,"start":222.575,"end":235.64},{"sentences":[{"text":"Yeah.","start":235.64,"end":235.87999,"sentiment":"neutral","sentiment_score":-0.005118461325764656},{"text":"But yes.","start":235.87999,"end":236.51999,"sentiment":"neutral","sentiment_score":-0.02606306876987219},{"text":"They're right about the the the back area, which you can't really see from the photos.","start":236.51999,"end":240.29999,"sentiment":"neutral","sentiment_score":-0.1114522994030267},{"text":"That's the issue, I think.","start":240.36,"end":241.81999,"sentiment":"neutral","sentiment_score":-0.15647801756858826},{"text":"No.","start":246.025,"end":246.42499,"sentiment":"neutral","sentiment_score":-0.22203463315963745}],"sentiment":"neutral","sentiment_score":-0.1137962444126606,"num_words":25,"start":235.64,"end":246.42499},{"sentences":[{"text":"So I'm trying to get approved by council for a business.","start":246.42499,"end":249.245,"sentiment":"neutral","sentiment_score":-0.16084224595264954},{"text":"I go run a mechanic shop, and they obviously even if spotted, then I'd have a contamination for the cars.","start":249.385,"end":256.65002,"sentiment":"neutral","sentiment_score":-0.21257098149508238},{"text":"I'm I'm I'm assuming that's what they're they're on about.","start":256.65002,"end":259.15002,"sentiment":"neutral","sentiment_score":-0.06680547147989273},{"text":"And then I I would need need one of the whole property.","start":259.53,"end":262.89,"sentiment":"neutral","sentiment_score":-0.06568241181472938},{"text":"I apologize.","start":262.89,"end":263.47,"sentiment":"neutral","sentiment_score":-0.12585515156388283}],"sentiment":"neutral","sentiment_score":-0.14052069627425887,"num_words":55,"start":246.42499,"end":263.47},{"sentences":[{"text":"Because they I wrote about parking and stuff like that, which I've got no idea what's got to do with it, but they just need a flood report.","start":263.61002,"end":270.17,"sentiment":"neutral","sentiment_score":-0.1704297052430255},{"text":"Yeah.","start":270.17,"end":270.67,"sentiment":"neutral","sentiment_score":-0.008721970953047276},{"text":"Yeah.","start":278.435,"end":278.91498,"sentiment":"neutral","sentiment_score":0.0068792905658483505},{"text":"I'd really appreciate that.","start":278.91498,"end":280.455,"sentiment":"neutral","sentiment_score":0.0786518370732665},{"text":"Yep.","start":284.19498,"end":284.69498,"sentiment":"neutral","sentiment_score":0.10738150775432588}],"sentiment":"neutral","sentiment_score":-0.12433958774698632,"num_words":35,"start":263.61002,"end":284.69498},{"sentences":[{"text":"Yeah.","start":286.55002,"end":286.79,"sentiment":"neutral","sentiment_score":0.05623288452625275},{"text":"Yeah.","start":286.79,"end":286.87,"sentiment":"neutral","sentiment_score":0.04135274142026901},{"text":"And you'll send me invoice whatever it costs, stuff like 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this?","start":296.63,"end":300.73,"sentiment":"neutral","sentiment_score":-0.026808909539665495},{"text":"Yeah.","start":307.825,"end":308.145,"sentiment":"neutral","sentiment_score":0.003185462206602097}],"sentiment":"neutral","sentiment_score":0.1756760565420756,"num_words":26,"start":291.83002,"end":308.145},{"sentences":[{"text":"No.","start":308.145,"end":308.385,"sentiment":"neutral","sentiment_score":-0.06124488264322281},{"text":"Appreciate it.","start":308.385,"end":310.065,"sentiment":"neutral","sentiment_score":0.00772765620786231},{"text":"Yeah.","start":310.065,"end":310.54498,"sentiment":"neutral","sentiment_score":-0.006609014235436916},{"text":"Alright.","start":310.54498,"end":311.04498,"sentiment":"neutral","sentiment_score":0.1210886761546135},{"text":"Thank you very much for your time.","start":311.585,"end":312.945,"sentiment":"positive","sentiment_score":0.46828929441315786}],"sentiment":"neutral","sentiment_score":0.27889292938198196,"num_words":12,"start":308.145,"end":312.945},{"sentences":[{"text":"Appreciate you.","start":312.945,"end":313.925,"sentiment":"positive","sentiment_score":0.7973447740077972},{"text":"Yeah.","start":315.105,"end":315.605,"sentiment":"neutral","sentiment_score":-0.09493932873010635}],"sentiment":"positive","sentiment_score":0.4999167397618294,"num_words":3,"start":312.945,"end":315.605}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Is this Maddie speaking?\n\nChannel 1: Good day, mate. It's Ryder from AZ Pairs. I'm having trouble getting in contact with you guys. I need a a flight analyst report on my workshop. Now I'm just wondering if you could direct me to someone or someone's phone number or something.\n\nChannel 0: Yeah. You can I'm happy to have a chat with you now if\n\nChannel 1: Pardon?\n\nChannel 0: you'd like. I'm\n\nChannel 1: Yeah.\n\nChannel 0: happy\n\nChannel 1: Yeah.\n\nChannel 0: to have\n\nChannel 1: I\n\nChannel 0: a\n\nChannel 1: just\n\nChannel 0: chat with\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: need\n\nChannel 0: now if you like.\n\nChannel 1: yeah. Yeah. I I I need someone to come down and and give me a report so I can give it to the council.\n\nChannel 0: What sort of report are you after?\n\nChannel 1: A a flood a landlord support, they told me. Endless support. Just staying within my place is because it's on in a in a flood area, as I reckon. So there's\n\nChannel 0: Yep.\n\nChannel 1: up to two meter flood. I reckon it can be flood for two meters. Right? And so I need\n\nChannel 0: Yeah.\n\nChannel 1: to prove that it it won't get the backyard because it won't because it's got a massive big\n\nChannel 0: Okay.\n\nChannel 1: rate on the flood\n\nChannel 0: Okay.\n\nChannel 1: area. Hello?\n\nChannel 0: Yeah. So because typically, what we'll have to do with that is we would have to yeah. If council have a model that show that your your place is, then if we wanna argue with that, we'd have to model it to show that it isn't.\n\nChannel 1: Yeah. That\n\nChannel 0: Is\n\nChannel 1: all I said I need was a report from you guys so you can come out here and and check it. Am I wrong\n\nChannel 0: a\n\nChannel 1: or\n\nChannel 0: report?\n\nChannel 1: no?\n\nChannel 0: Okay. Because what can you give me your address or I\n\nChannel 1: Yeah.\n\nChannel 0: can have a look at it?\n\nChannel 1: For sure. It's 4875 Huon Highway, Giefston. But there'll be no visual thing off Google Maps because I couldn't see it when I was trying to explain to them. But I I\n\nChannel 0: Yeah.\n\nChannel 1: can send\n\nChannel 0: Okay.\n\nChannel 1: you photos, and you can clearly see, like, there's too much of a rake on the backyard to be flooded. You know?\n\nChannel 0: Yeah. Yeah. Okay. So, well, what if you want? If you I need your email address,\n\nChannel 1: Yep.\n\nChannel 0: and we can have a look at it for you and then let you know what it would be. Typically, we don't yeah. Usually, we are able to do a desktop assessment as it is enough,\n\nChannel 1: Sorry.\n\nChannel 0: usually.\n\nChannel 1: Could you say again? Sorry.\n\nChannel 0: Usually, a desktop assessment, like, we just ask doing it from the office is enough\n\nChannel 1: Yeah. Okay.\n\nChannel 0: depending\n\nChannel 1: Yep.\n\nChannel 0: on, yeah, what it's showing. So if\n\nChannel 1: Yep.\n\nChannel 0: you send through an email, we can have a look at it for you and let you know what\n\nChannel 1: Can\n\nChannel 0: the\n\nChannel 1: I\n\nChannel 0: best\n\nChannel 1: just tell\n\nChannel 0: approach\n\nChannel 1: you on\n\nChannel 0: would\n\nChannel 1: the phone?\n\nChannel 0: be if\n\nChannel 1: Or\n\nChannel 0: you\n\nChannel 1: do\n\nChannel 0: like.\n\nChannel 1: you want me can I just tell you my email on the phone or give me a a email?\n\nChannel 0: Do you want me to email you, or I can give you our email?\n\nChannel 1: Tom uses email too. If you could email email me, that'd be great.\n\nChannel 0: Yeah. Sure. What was your email?\n\nChannel 1: It's rhoda, r h y d a,\n\nChannel 0: Yep.\n\nChannel 1: 123@icloud.com.\n\nChannel 0: Yep. Hyphen dot com. Okay. I should cancel. We've asked you to for someone to come and do a flood.\n\nJust I get a flood letter, I guess.\n\nChannel 1: Sorry.\n\nChannel 0: So\n\nChannel 1: Could you\n\nChannel 0: they\n\nChannel 1: say again? I can't hear very well.\n\nChannel 0: alright. I don't know. We've just got a new phone system, and I don't think it seems to work very well with my phone.\n\nChannel 1: It's it's very, like, fuzzy. It's\n\nChannel 0: Yeah. Sorry about that.\n\nChannel 1: like\n\nChannel 0: I\n\nChannel 1: yeah. Hi. Yeah.\n\nChannel 0: how about yeah. So it was counsel that have asked you to get somebody to come and provide,\n\nChannel 1: They're\n\nChannel 0: like, a\n\nChannel 1: asking\n\nChannel 0: flood\n\nChannel 1: for\n\nChannel 0: letter\n\nChannel 1: a flood report, and I said they're asking for a\n\nChannel 0: flood\n\nChannel 1: flood report,\n\nChannel 0: report.\n\nChannel 1: and I said what's what's involved in that. And I said, some guy someone will come down and check whether it's will be flagged or not. And\n\nChannel 0: Yeah.\n\nChannel 1: that's all\n\nChannel 0: Okay.\n\nChannel 1: I gotta have. They haven't been very helpful with me.\n\nChannel 0: Yeah. Okay. Well, let me it's let me I'll just double check it. 4875 Huon Highway, Davidson.\n\nChannel 1: Yep. Yep. Yep. And if if it's a big workshop, big white workshop, you can't. And\n\nChannel 0: Perfect.\n\nChannel 1: you said\n\nChannel 0: Yeah.\n\nChannel 1: it will\n\nChannel 0: Okay.\n\nChannel 1: say it.\n\nChannel 0: I can see it on the yep. And it's just at the front of the lot.\n\nChannel 1: What's that? Sorry?\n\nChannel 0: It's just at the front of the lot.\n\nChannel 1: Yeah. Yeah. But yes. They're right about the the the back area, which you can't really see from the photos. That's the issue, I think.\n\nChannel 0: Okay. And are you planning to build in that area?\n\nChannel 1: No. So I'm trying to get approved by council for a business. I go run a mechanic\n\nChannel 0: Yep.\n\nChannel 1: shop, and\n\nChannel 0: Yep.\n\nChannel 1: they obviously even if spotted, then I'd have a contamination for the cars. I'm\n\nChannel 0: Yeah.\n\nChannel 1: I'm I'm assuming\n\nChannel 0: Okay.\n\nChannel 1: that's what they're they're on about. And\n\nChannel 0: Okay.\n\nChannel 1: then I I would need need one of the whole property. I apologize. Because they I wrote about parking and stuff like that, which I've got no idea what's got to do with it, but they just need a flood report. Yeah.\n\nChannel 0: Yeah. Alright. I'll look into it, and I'll see what we can do or if there's, like, something that you can just take back to them\n\nChannel 1: Yeah.\n\nChannel 0: rather than\n\nChannel 1: I'd\n\nChannel 0: getting\n\nChannel 1: really\n\nChannel 0: yeah.\n\nChannel 1: appreciate\n\nChannel 0: Yeah.\n\nChannel 1: that.\n\nChannel 0: Awesome. Alright. I'll send you an email\n\nChannel 1: Yep.\n\nChannel 0: probably on Monday, if that's right.\n\nChannel 1: Yeah. Yeah. And you'll send me invoice whatever it costs, stuff like that?\n\nChannel 0: Yeah. Yeah. Yeah.\n\nChannel 1: Yeah. Yeah. Alright. Thank you very much for your time. I appreciate you.\n\nChannel 0: Awesome. No problem. So what you're saying?\n\nChannel 1: Oh, do do you know\n\nChannel 0: Right.\n\nChannel 1: a rough\n\nChannel 0: Oh, yeah.\n\nChannel 1: idea what would be expenses for this?\n\nChannel 0: Well, what I would do now is just have a look at it and see what we'd actually need to do, and then I can provide you an estimated cost.\n\nChannel 1: Yeah.\n\nChannel 0: And then\n\nChannel 1: No.\n\nChannel 0: you can\n\nChannel 1: Appreciate\n\nChannel 0: decide, yeah, if you wanna\n\nChannel 1: it.\n\nChannel 0: go\n\nChannel 1: Yeah.\n\nChannel 0: ahead or not.\n\nChannel 1: Alright.\n\nChannel 0: Yeah.\n\nChannel 1: Thank\n\nChannel 0: Yeah.\n\nChannel 1: you very much for your time. Appreciate\n\nChannel 0: Awesome.\n\nChannel 1: you.\n\nChannel 0: Alright. See you. Bye.\n\nChannel 1: Yeah.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.08,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.0041437651962041855},{"text":"Is this Maddie speaking?","start":2.3999999,"end":3.62,"sentiment":"neutral","sentiment_score":0.010733698029071093}],"sentiment":"neutral","sentiment_score":0.00941571146249771,"channel":0,"num_words":5,"start":2.08,"end":3.62},{"sentences":[{"text":"Good day, mate.","start":4.24,"end":4.72,"sentiment":"positive","sentiment_score":0.4080007274945577},{"text":"It's Ryder from AZ Pairs.","start":4.72,"end":6.5,"sentiment":"neutral","sentiment_score":0.14801859855651855},{"text":"I'm having trouble getting in contact with you guys.","start":6.8799996,"end":9.28,"sentiment":"neutral","sentiment_score":-0.2596368408865399},{"text":"I need a a flight analyst report on my workshop.","start":9.28,"end":12.5,"sentiment":"neutral","sentiment_score":-0.0849276676774025},{"text":"Now I'm just wondering if you could direct me to 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The representative asks for the customer's email address and suggests a desktop assessment. The customer agrees to send photos and the representative promises to send an estimate and invoice."},"intents":{"segments":[{"text":"Is this Maddie speaking? Good day, mate. It's Ryder from AZ Pairs. I'm having trouble getting in contact with you guys. I need a a flight analyst report on my workshop. Now I'm just wondering if you could direct me to someone or someone's phone number or something.","start_word":1,"end_word":48,"intents":[{"intent":"Request call","confidence_score":0.0034673822}]},{"text":"I I I need someone to come down and and give me a report so I can give it to the council. What sort of report are you after?","start_word":85,"end_word":113,"intents":[{"intent":"Provide report","confidence_score":0.09058679}]},{"text":"to prove that it it won't get the backyard because it won't because it's got a massive big Okay.","start_word":166,"end_word":184,"intents":[{"intent":"Prove property","confidence_score":0.08209161}]},{"text":"So because typically, what we'll have to do with that is we would have to yeah. If council have a model that show that your your place is, then if we wanna argue with that, we'd have to model it to show that it isn't. Yeah.","start_word":193,"end_word":238,"intents":[{"intent":"Evaluate a model","confidence_score":0.0000033872727}]},{"text":"Because what can you give me your address or I Yeah.","start_word":270,"end_word":280,"intents":[{"intent":"Confirm address","confidence_score":0.034784477}]},{"text":"you photos, and you can clearly see, like, there's too much of a rake on the backyard to be flooded. You know? Yeah. Yeah.","start_word":323,"end_word":346,"intents":[{"intent":"Send photos","confidence_score":0.41090894}]},{"text":"If you I need your email address, Yep. and we can have a look at it for you and then let you know what it would be.","start_word":354,"end_word":380,"intents":[{"intent":"Provide email address","confidence_score":0.0383172},{"intent":"Get email address","confidence_score":0.019904194}]},{"text":"Usually, we are able to do a desktop assessment as it is enough, Sorry. usually.","start_word":385,"end_word":399,"intents":[{"intent":"Start phone assessment","confidence_score":0.000325573}]},{"text":"I should cancel.","start_word":535,"end_word":537,"intents":[{"intent":"Cancel appointment","confidence_score":0.023971716}]},{"text":"We've asked you to for someone to come and do a flood. Just I get a flood letter, I guess. Sorry.","start_word":539,"end_word":559,"intents":[{"intent":"Request flood report","confidence_score":0.58941305}]},{"text":"4875 Huon Highway, Davidson. Yep.","start_word":702,"end_word":706,"intents":[{"intent":"Confirm location","confidence_score":0.16843902}]},{"text":"you said Yeah. it will Okay. say it. I can see it on the yep. And it's just at the front of the lot. What's that? Sorry? It's just at the front of the lot. Yeah. Yeah. But yes. They're right about the the the back area, which you can't really see from the photos. That's the issue, I think. Okay.","start_word":723,"end_word":783,"intents":[{"intent":"Confirm details","confidence_score":0.00069087866}]},{"text":"So I'm trying to get approved by council for a business.","start_word":794,"end_word":804,"intents":[{"intent":"Approve business","confidence_score":0.23685114}]},{"text":"Because they I wrote about parking and stuff like that, which I've got no idea what's got to do with it, but they just need a flood report. Yeah. 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Is this Maddie speaking?","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.009004178456962109},{"text":"Good day, mate.","start_word":5,"end_word":7,"sentiment":"positive","sentiment_score":0.4051465690135956},{"text":"It's Ryder from AZ Pairs. I'm having trouble getting in contact with you guys. I need a a flight analyst report on my workshop. Now I'm just wondering if you could direct me to someone or someone's phone number or something. Yeah.","start_word":8,"end_word":49,"sentiment":"neutral","sentiment_score":-0.054268792271614075},{"text":"You can I'm happy to have a chat with you now if Pardon?","start_word":50,"end_word":62,"sentiment":"positive","sentiment_score":0.4364615380764008},{"text":"you'd like. 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If council have a model that show that your your place is, then if we wanna argue with that, we'd have to model it to show that it isn't. Yeah. That Is all I said I need was a report from you guys so you can come out here and and check it. Am I wrong a or report? no? Okay. Because what can you give me your address or I Yeah. can have a look at it? For sure. It's 4875 Huon Highway, Giefston.","start_word":69,"end_word":293,"sentiment":"neutral","sentiment_score":-0.03669545758101675},{"text":"But there'll be no visual thing off Google Maps because I couldn't see it when I was trying to explain to them.","start_word":294,"end_word":315,"sentiment":"negative","sentiment_score":-0.34502699971199036},{"text":"But I I Yeah. can send Okay. you photos, and you can clearly see, like, there's too much of a rake on the backyard to be flooded. You know? Yeah. Yeah. Okay. So, well, what if you want? If you I need your email address, Yep. and we can have a look at it for you and then let you know what it would be. Typically, we don't yeah. Usually, we are able to do a desktop assessment as it is enough, Sorry. usually. Could you say again? Sorry. Usually, a desktop assessment, like, we just ask doing it from the office is enough Yeah. Okay. depending Yep. on, yeah, what it's showing. So if Yep. you send through an email, we can have a look at it for you and let you know what Can the I best just tell approach you on would the phone? be if Or you do like. you want me can I just tell you my email on the phone or give me a a email? Do you want me to email you, or I can give you our email? Tom uses email too.","start_word":316,"end_word":505,"sentiment":"neutral","sentiment_score":-0.010982833802700044},{"text":"If you could email email me, that'd be great.","start_word":506,"end_word":514,"sentiment":"positive","sentiment_score":0.408853679895401},{"text":"Yeah. Sure. 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So it was counsel that have asked you to get somebody to come and provide, They're like, a asking flood for letter a flood report, and I said they're asking for a flood flood report, report. and I said what's what's involved in that. And I said, some guy someone will come down and check whether it's will be flagged or not. And Yeah. that's all Okay. I gotta have.","start_word":599,"end_word":681,"sentiment":"neutral","sentiment_score":-0.03683089837431908},{"text":"They haven't been very helpful with me.","start_word":682,"end_word":688,"sentiment":"negative","sentiment_score":-0.5878480076789856},{"text":"Yeah. Okay. Well, let me it's let me I'll just double check it. 4875 Huon Highway, Davidson. Yep. Yep. Yep. And if if it's a big workshop, big white workshop, you can't. And Perfect. you said Yeah. it will Okay. say it. I can see it on the yep. And it's just at the front of the lot. What's that? Sorry? It's just at the front of the lot. Yeah. Yeah. But yes. They're right about the the the back area, which you can't really see from the photos. That's the issue, I think. Okay. And are you planning to build in that area? No. So I'm trying to get approved by council for a business. I go run a mechanic Yep. shop, and Yep. they obviously even if spotted, then I'd have a contamination for the cars. I'm Yeah. I'm I'm assuming Okay. that's what they're they're on about. And Okay. then I I would need need one of the whole property. I apologize. Because they I wrote about parking and stuff like that, which I've got no idea what's got to do with it, but they just need a flood report. Yeah. Yeah. Alright. I'll look into it, and I'll see what we can do or if there's, like, something that you can just take back to them Yeah. rather than I'd getting really yeah. appreciate Yeah. that.","start_word":689,"end_word":918,"sentiment":"neutral","sentiment_score":-0.07035146102957103},{"text":"Awesome.","start_word":919,"end_word":919,"sentiment":"positive","sentiment_score":0.3381350636482239},{"text":"Alright. I'll send you an email Yep. probably on Monday, if that's right. Yeah. Yeah. And you'll send me invoice whatever it costs, stuff like that? Yeah. Yeah. Yeah. Yeah. Yeah. Alright.","start_word":920,"end_word":951,"sentiment":"neutral","sentiment_score":0.09616554528474808},{"text":"Thank you very much for your time. I appreciate you.","start_word":952,"end_word":961,"sentiment":"positive","sentiment_score":0.4692916870117187},{"text":"Awesome. No problem. So what you're saying? Oh, do do you know Right. a rough Oh, yeah. idea what would be expenses for this? 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