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Let me just pull out your account here. What is your full name? Okay. Perfect. Thank you. Mhmm. K. One moment here. Oh, I do see on here, Ama, that you already have a automatic payment set up. Your June payment has been processed, And I could see here one moment. If the in payment receipt had been sent. Yeah. It's already sent out your oh, it's Candice. I'm sorry. I'm double checking. Yeah. It's just processed a minute ago that, for this month of June, $89.95. So, technically, you will receive your official receipt shortly to the billing email that we have on record. Reason why when you try to log in to the customer portal, you're no longer showing the invoice ID. I'm sorry. Go ahead. What's your question? No. No. No. You don't need to do the payment manually. I could see on here that you already have a automatic setup using your card, and it's been processed. Oh, sure. Let me check this for you. Okay? I'll just need to backtrack your payment ID so I could confirm the last four of the card you have on record. Okay? Just give me a minute or two. Thank you. Alright. Thank you. Thank you so much for staying the line, Ahmad. I could see in here that the card you have on file is under the name of I ITAF or ETAF, the other name showing on the account. And it's a Visa card, last 41929. You wanted to change the card. Okay. So for next month, what you need to do is you just need to log on to the customer portal, then put in your username and password, and then you will see the invoice number once your July has been generated. And then click on it, and then you just need to select Visa or Mastercard, and then enter your card details, your your everything. Yeah. It's already been paid. And, by next month, if you need a help, please give us a call, and we'll be more than happy to help you out then to process the payment and put in the card that you would like to put from the ANC portal. Okay? You're welcome. And anything else that I may help you today? Okay. That's perfect. Please give us a call if anything else that you need a any assistance, and have a good one. Be safe. Thank you. 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Thank you so much for calling your toll accounts. This is so how may I help you today? Oh, sure. I would love oh, oh, I'm so sorry to hear about that, but I would love to help you today.\n\nLet me just pull out your account here. What is your full name? Okay. Perfect. Thank you.\n\nMhmm. K. One moment here. Oh, I do see on here, Ama, that you already have a automatic payment set up. Your June payment has been processed, And I could see here one moment.\n\nIf the in payment receipt had been sent. Yeah. It's already sent out your oh, it's Candice. I'm sorry. I'm double checking.\n\nYeah. It's just processed a minute ago that, for this month of June, $89.95. So, technically, you will receive your official receipt shortly to the billing email that we have on record. Reason why when you try to log in to the customer portal, you're no longer showing the invoice ID. I'm sorry.\n\nGo ahead. What's your question? No. No. No.\n\nYou don't need to do the payment manually. I could see on here that you already have a automatic setup using your card, and it's been processed. Oh, sure. Let me check this for you. Okay?\n\nI'll just need to backtrack your payment ID so I could confirm the last four of the card you have on record. Okay? Just give me a minute or two. Thank you. Alright.\n\nThank you. Thank you so much for staying the line, Ahmad. I could see in here that the card you have on file is under the name of I ITAF or ETAF, the other name showing on the account. And it's a Visa card, last 41929. You wanted to change the card.\n\nOkay. So for next month, what you need to do is you just need to log on to the customer portal, then put in your username and password, and then you will see the invoice number once your July has been generated. And then click on it, and then you just need to select Visa or Mastercard, and then enter your card details, your your everything. Yeah. It's already been paid.\n\nAnd, by next month, if you need a help, please give us a call, and we'll be more than happy to help you out then to process the payment and put in the card that you would like to put from the ANC portal. Okay? You're welcome. And anything else that I may help you today? Okay.\n\nThat's perfect. Please give us a call if anything else that you need a any assistance, and have a good one. Be safe. Thank you. 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checking.","start":67.25,"end":70.425,"sentiment":"neutral","sentiment_score":-0.09380306551853816}],"sentiment":"neutral","sentiment_score":0.02494495226578279,"num_words":22,"start":57.81,"end":70.425},{"sentences":[{"text":"Yeah.","start":70.425,"end":70.905,"sentiment":"neutral","sentiment_score":0.07210197299718857},{"text":"It's just processed a minute ago that, for this month of June, $89.95.","start":70.905,"end":79.784996,"sentiment":"neutral","sentiment_score":0.11312120637068382},{"text":"So, technically, you will receive your official receipt shortly to the billing email that we have on record.","start":79.784996,"end":87.380005,"sentiment":"neutral","sentiment_score":0.12176764673656887},{"text":"Reason why when you try to log in to the customer portal, you're no longer showing the invoice ID.","start":87.920006,"end":95.68,"sentiment":"neutral","sentiment_score":-0.14625777078694419},{"text":"I'm sorry.","start":95.68,"end":96.16,"sentiment":"neutral","sentiment_score":-0.15251415967941284}],"sentiment":"neutral","sentiment_score":0.012274893071010427,"num_words":53,"start":70.425,"end":96.16},{"sentences":[{"text":"Go ahead.","start":96.16,"end":96.82,"sentiment":"neutral","sentiment_score":-0.06096547469496727},{"text":"What's your question?","start":97.285,"end":98.185005,"sentiment":"neutral","sentiment_score":-0.08714277545611064},{"text":"No.","start":102.805,"end":103.045,"sentiment":"neutral","sentiment_score":-0.23511499166488647},{"text":"No.","start":103.045,"end":103.205,"sentiment":"neutral","sentiment_score":-0.20360535383224487},{"text":"No.","start":103.205,"end":103.525,"sentiment":"neutral","sentiment_score":-0.18892064690589905}],"sentiment":"neutral","sentiment_score":-0.1263750335201621,"num_words":8,"start":96.16,"end":103.525},{"sentences":[{"text":"You don't need to do the payment manually.","start":103.525,"end":106.025,"sentiment":"neutral","sentiment_score":-0.2057693861424923},{"text":"I could see on here that you already have a automatic setup using your card, and it's been processed.","start":106.805,"end":114.14,"sentiment":"neutral","sentiment_score":-0.03240821353699032},{"text":"Oh, sure.","start":119.64,"end":120.28,"sentiment":"neutral","sentiment_score":0.03600107505917549},{"text":"Let me check this for you.","start":120.28,"end":121.64,"sentiment":"neutral","sentiment_score":0.0319195461149017},{"text":"Okay?","start":121.64,"end":121.880005,"sentiment":"neutral","sentiment_score":-0.028796976432204247}],"sentiment":"neutral","sentiment_score":-0.05631079711019993,"num_words":36,"start":103.525,"end":121.880005},{"sentences":[{"text":"I'll just need to backtrack your payment ID so I could confirm the last four of the card you have on record.","start":121.880005,"end":129.655,"sentiment":"neutral","sentiment_score":0.01034430634569038},{"text":"Okay?","start":129.655,"end":130.155,"sentiment":"neutral","sentiment_score":0.007962970063090324},{"text":"Just give me a minute or two.","start":130.215,"end":131.91501,"sentiment":"neutral","sentiment_score":0.012069955069039549},{"text":"Thank you.","start":132.935,"end":133.495,"sentiment":"positive","sentiment_score":0.4692820757627487},{"text":"Alright.","start":133.495,"end":133.895,"sentiment":"neutral","sentiment_score":0.3155190646648407}],"sentiment":"neutral","sentiment_score":0.04770032155581496,"num_words":33,"start":121.880005,"end":133.895},{"sentences":[{"text":"Thank you.","start":133.895,"end":134.635,"sentiment":"positive","sentiment_score":0.5803385376930237},{"text":"Thank you so much for staying the line, Ahmad.","start":226.20001,"end":228.44,"sentiment":"positive","sentiment_score":0.6183091534508599},{"text":"I could see in here that the card you have on file is under the name of I ITAF or ETAF, the other name showing on the account.","start":228.44,"end":237.675,"sentiment":"neutral","sentiment_score":0.09096883436931032},{"text":"And it's a Visa card, last 41929.","start":237.895,"end":242.235,"sentiment":"neutral","sentiment_score":0.048484890056507926},{"text":"You wanted to change the card.","start":256.47,"end":258.25,"sentiment":"neutral","sentiment_score":-0.0016258211495975654}],"sentiment":"neutral","sentiment_score":0.1846581946592778,"num_words":52,"start":133.895,"end":258.25},{"sentences":[{"text":"Okay.","start":264.02502,"end":264.52502,"sentiment":"neutral","sentiment_score":0.028258297592401505},{"text":"So for next month, what you need to do is you just need to log on to the customer portal, then put in your username and password, and then you will see the invoice number once your July has been generated.","start":264.58502,"end":279.5,"sentiment":"neutral","sentiment_score":0.02675429009264562},{"text":"And then click on it, and then you just need to select Visa or Mastercard, and then enter your card details, your your everything.","start":280.12,"end":290.095,"sentiment":"neutral","sentiment_score":0.00980334251653403},{"text":"Yeah.","start":293.83502,"end":294.155,"sentiment":"neutral","sentiment_score":-0.05495823174715042},{"text":"It's already been paid.","start":294.155,"end":295.515,"sentiment":"neutral","sentiment_score":-0.05512035544961691}],"sentiment":"neutral","sentiment_score":0.01528203884847987,"num_words":71,"start":264.02502,"end":295.515},{"sentences":[{"text":"And, by next month, if you need a help, please give us a call, and we'll be more than happy to help you out then to process the payment and put in the card that you would like to put from the ANC portal.","start":295.515,"end":308.79,"sentiment":"neutral","sentiment_score":0.14693785611201415},{"text":"Okay?","start":308.79,"end":309.29,"sentiment":"neutral","sentiment_score":0.0866476446390152},{"text":"You're welcome.","start":311.43,"end":312.25,"sentiment":"neutral","sentiment_score":0.27783624827861786},{"text":"And anything else that I may help you today?","start":312.47,"end":315.13,"sentiment":"neutral","sentiment_score":0.06136076069540448},{"text":"Okay.","start":316.555,"end":316.875,"sentiment":"neutral","sentiment_score":0.3056502342224121}],"sentiment":"neutral","sentiment_score":0.13974531387027941,"num_words":57,"start":295.515,"end":316.875},{"sentences":[{"text":"That's perfect.","start":316.875,"end":317.615,"sentiment":"positive","sentiment_score":0.528263658285141},{"text":"Please give us a call if anything else that you need a any assistance, and have a good one.","start":317.835,"end":323.75497,"sentiment":"positive","sentiment_score":0.38793542981147766},{"text":"Be safe.","start":323.75497,"end":324.495,"sentiment":"neutral","sentiment_score":0.21681997179985046},{"text":"Thank you.","start":326.63498,"end":327.19498,"sentiment":"positive","sentiment_score":0.7993573844432831},{"text":"Bye.","start":327.19498,"end":327.69498,"sentiment":"neutral","sentiment_score":-0.08206641674041748}],"sentiment":"positive","sentiment_score":0.39913802995131564,"num_words":26,"start":316.875,"end":327.69498}]}}]},{"alternatives":[{"transcript":"Hello. How are you? This is Ahmed. I just need to check my account if my last bill was paid. I tried to log in the I tried to log in on the portal, but I can't find the payment method so I can pay. It's Ahmad, a h m a d. Family name is a o u d e, last name. Yeah. So it is paid. Sorry. I couldn't understand you. So I did do the payment? Okay. How can I know which card they are using? Okay. Yep. Oh, okay. That's my work. So I think it's connected to my wife to my wife. Can I ask you one question? How can I change the card with my card, not my wife's card? For now, she already paid from her card. But for next month, how can I change the cards to my card? Yeah. Okay. But for now but for now but for now, I cannot do anything. Yeah? It's already paid. You're welcome. Thank you so much. No problem. Thank you so much. No. Thank you. Thank you, 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card?","start":260.65,"end":263.325,"sentiment":"neutral","sentiment_score":0.004855814031683481},{"text":"Yeah.","start":271.565,"end":272.065,"sentiment":"neutral","sentiment_score":0.015692783519625664},{"text":"Okay.","start":280.47,"end":280.97,"sentiment":"neutral","sentiment_score":0.021502872928977013}],"sentiment":"neutral","sentiment_score":-0.002254998673581415,"num_words":36,"start":250.57,"end":280.97},{"sentences":[{"text":"But for now but for now but for now, I cannot do anything.","start":289.11002,"end":291.99002,"sentiment":"neutral","sentiment_score":-0.21852689809524095},{"text":"Yeah?","start":291.99002,"end":292.365,"sentiment":"neutral","sentiment_score":-0.14354175329208374},{"text":"It's already paid.","start":292.365,"end":302.38498,"sentiment":"neutral","sentiment_score":0.015916593372821808},{"text":"You're welcome.","start":302.525,"end":303.245,"sentiment":"neutral","sentiment_score":0.2645440325140953},{"text":"Thank you so much.","start":303.245,"end":304.305,"sentiment":"positive","sentiment_score":0.40066782385110855}],"sentiment":"neutral","sentiment_score":-0.03499488208604896,"num_words":23,"start":289.11002,"end":304.305},{"sentences":[{"text":"No problem.","start":309.57,"end":310.21,"sentiment":"neutral","sentiment_score":0.20816800743341446},{"text":"Thank you so much.","start":310.21,"end":311.19,"sentiment":"positive","sentiment_score":0.3973330557346344},{"text":"No.","start":314.37,"end":314.87,"sentiment":"neutral","sentiment_score":0.016668472439050674},{"text":"Thank you.","start":315.33,"end":316.15,"sentiment":"neutral","sentiment_score":0.21231573820114136},{"text":"Thank you, Barbara.","start":325.535,"end":326.595,"sentiment":"positive","sentiment_score":0.7803598244984945}],"sentiment":"positive","sentiment_score":0.39900397167851526,"num_words":12,"start":309.57,"end":326.595}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your toll accounts. This is so how may I help you today?\n\nChannel 1: Hello. How are you? This is Ahmed. I just need to check my account if my last bill was paid.\n\nChannel 0: Oh,\n\nChannel 1: I\n\nChannel 0: sure.\n\nChannel 1: tried\n\nChannel 0: I\n\nChannel 1: to\n\nChannel 0: would\n\nChannel 1: log\n\nChannel 0: love\n\nChannel 1: in the I tried to log in on the portal, but I can't find the payment method so I can\n\nChannel 0: oh,\n\nChannel 1: pay.\n\nChannel 0: oh, I'm so sorry to hear about that, but I would love to help you today. Let me just pull out your account here. What is your full name?\n\nChannel 1: It's Ahmad, a h m a d.\n\nChannel 0: Okay. Perfect. Thank\n\nChannel 1: Family\n\nChannel 0: you.\n\nChannel 1: name is a o u d e, last\n\nChannel 0: Mhmm.\n\nChannel 1: name.\n\nChannel 0: K. One moment here. Oh, I do see on here, Ama, that you already have a automatic payment set up.\n\nChannel 1: Yeah.\n\nChannel 0: Your June payment has been processed, And I could see here one moment. If the in payment receipt had been sent. Yeah. It's already sent out your oh, it's Candice. I'm sorry.\n\nI'm double checking. Yeah. It's just processed a minute ago that, for this month of June, $89.95. So, technically, you will receive your official receipt shortly to the billing email that we have on record. Reason why when you\n\nChannel 1: So it\n\nChannel 0: try\n\nChannel 1: is paid.\n\nChannel 0: to log in to the customer portal, you're no longer showing the invoice ID. I'm sorry. Go ahead. What's your\n\nChannel 1: Sorry.\n\nChannel 0: question?\n\nChannel 1: I couldn't understand you. So I did do the payment?\n\nChannel 0: No. No. No. You don't need to do the payment manually. I could see on here that you already have a automatic setup using your card, and it's been processed.\n\nChannel 1: Okay. How can I know which card they are using?\n\nChannel 0: Oh, sure. Let me check this for you. Okay? I'll just need to backtrack your payment ID so I could confirm the last four of the card you have on record. Okay?\n\nJust give me a minute or two.\n\nChannel 1: Okay.\n\nChannel 0: Thank you. Alright. Thank you. Thank you so much for staying the line, Ahmad. I could see in here that the card you have on file is under the name of I ITAF or ETAF,\n\nChannel 1: Yep.\n\nChannel 0: the other name showing on the account. And it's a Visa card, last 41929.\n\nChannel 1: Oh, okay. That's my work. So I think it's connected to my wife to my wife. Can I ask you one question? How can I change the card with my card, not my wife's card?\n\nChannel 0: You wanted to change the card.\n\nChannel 1: For now, she already paid from her card. But for next month, how can I change the cards to my card?\n\nChannel 0: Okay. So for next month, what you need to do is you just need to log on to the customer portal, then put\n\nChannel 1: Yeah.\n\nChannel 0: in your username and password, and then you will see the invoice number once your July has been generated. And then\n\nChannel 1: Okay.\n\nChannel 0: click on it, and then you just need to select Visa or Mastercard, and then enter your card details, your\n\nChannel 1: But\n\nChannel 0: your\n\nChannel 1: for\n\nChannel 0: everything.\n\nChannel 1: now but for now but for now, I cannot do anything. Yeah? It's already\n\nChannel 0: Yeah. It's already been paid. And, by next month, if you need a help, please give us a call, and we'll be more than happy to\n\nChannel 1: paid.\n\nChannel 0: help you out\n\nChannel 1: You're\n\nChannel 0: then\n\nChannel 1: welcome.\n\nChannel 0: to\n\nChannel 1: Thank\n\nChannel 0: process\n\nChannel 1: you so much.\n\nChannel 0: the payment and put in the card that you would like to put from the ANC portal. Okay?\n\nChannel 1: No problem. Thank you so much.\n\nChannel 0: You're welcome. And anything else that I may help\n\nChannel 1: No.\n\nChannel 0: you today?\n\nChannel 1: Thank you.\n\nChannel 0: Okay. That's perfect. Please give us a call if anything else that you need a any assistance, and have a good one. Be safe.\n\nChannel 1: Thank you, Barbara.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"positive","sentiment_score":0.46601778268814087},{"text":"Thank you so much for calling your toll accounts.","start":0.96,"end":3.28,"sentiment":"positive","sentiment_score":0.7477605674001906},{"text":"This is so how may I help you today?","start":3.28,"end":5.7799997,"sentiment":"positive","sentiment_score":0.6799065073331197}],"sentiment":"positive","sentiment_score":0.7007906029098913,"channel":0,"num_words":19,"start":0.64,"end":5.7799997},{"sentences":[{"text":"Hello.","start":6.48,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.1713569164276123},{"text":"How are you?","start":6.7999997,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.1727582961320877},{"text":"This is Ahmed.","start":7.2799997,"end":8.26,"sentiment":"neutral","sentiment_score":0.07518027598659198},{"text":"I just need to check my account if my last bill was 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the I tried to log in on the portal, but I can't find the payment method so I can","start":14.695,"end":20.775,"sentiment":"neutral","sentiment_score":-0.18059400487691163}],"sentiment":"neutral","sentiment_score":-0.18059400487691163,"channel":1,"num_words":20,"start":14.695,"end":20.775},{"sentences":[{"text":"oh,","start":20.724998,"end":21.224998,"sentiment":"neutral","sentiment_score":-0.178628608584404}],"sentiment":"neutral","sentiment_score":-0.178628608584404,"channel":0,"num_words":1,"start":20.724998,"end":21.224998},{"sentences":[{"text":"pay.","start":20.775,"end":21.275,"sentiment":"neutral","sentiment_score":-0.19951456785202024}],"sentiment":"neutral","sentiment_score":-0.19951456785202024,"channel":1,"num_words":1,"start":20.775,"end":21.275},{"sentences":[{"text":"oh, I'm so sorry to hear about that, but I would love to help you today.","start":21.925,"end":25.465,"sentiment":"neutral","sentiment_score":0.09152746619656682},{"text":"Let me just pull out your account 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is a o u d e, last","start":36.21,"end":39.864998,"sentiment":"neutral","sentiment_score":0.22647220455110073}],"sentiment":"neutral","sentiment_score":0.22647220455110073,"channel":1,"num_words":8,"start":36.21,"end":39.864998},{"sentences":[{"text":"Mhmm.","start":39.42,"end":39.92,"sentiment":"neutral","sentiment_score":0.17670610547065735}],"sentiment":"neutral","sentiment_score":0.17670610547065735,"channel":0,"num_words":1,"start":39.42,"end":39.92},{"sentences":[{"text":"name.","start":40.324997,"end":40.824997,"sentiment":"neutral","sentiment_score":0.12302006781101228}],"sentiment":"neutral","sentiment_score":0.12302006781101228,"channel":1,"num_words":1,"start":40.324997,"end":40.824997},{"sentences":[{"text":"K.","start":42.535,"end":43.035,"sentiment":"neutral","sentiment_score":0.05229281261563301},{"text":"One moment here.","start":43.254997,"end":44.394997,"sentiment":"neutral","sentiment_score":0.05691031366586685},{"text":"Oh, I do see on here, Ama, that you already have a automatic payment set up.","start":44.774998,"end":51.114998,"sentiment":"neutral","sentiment_score":0.08333942154422402}],"sentiment":"neutral","sentiment_score":0.07782272491604089,"channel":0,"num_words":20,"start":42.535,"end":51.114998},{"sentences":[{"text":"Yeah.","start":51.684998,"end":52.184998,"sentiment":"neutral","sentiment_score":0.10148052871227264}],"sentiment":"neutral","sentiment_score":0.10148052871227264,"channel":1,"num_words":1,"start":51.684998,"end":52.184998},{"sentences":[{"text":"Your June payment has been processed, And I could see here one moment.","start":51.734997,"end":57.81,"sentiment":"neutral","sentiment_score":0.07732561202003406},{"text":"If the in payment receipt had been sent.","start":57.81,"end":61.09,"sentiment":"neutral","sentiment_score":0.04115835530683398},{"text":"Yeah.","start":61.09,"end":61.59,"sentiment":"neutral","sentiment_score":0.06850674003362656},{"text":"It's already sent out your oh, it's Candice.","start":61.73,"end":66.21,"sentiment":"neutral","sentiment_score":0.07248725835233927},{"text":"I'm sorry.","start":66.21,"end":66.95,"sentiment":"neutral","sentiment_score":-0.07373675145208836}],"sentiment":"neutral","sentiment_score":0.057357221958227456,"channel":0,"num_words":32,"start":51.734997,"end":66.95},{"sentences":[{"text":"I'm double checking.","start":67.25,"end":70.425,"sentiment":"neutral","sentiment_score":-0.09380306551853816},{"text":"Yeah.","start":70.425,"end":70.905,"sentiment":"neutral","sentiment_score":0.07210197299718857},{"text":"It's just processed a minute ago that, for this month of June, $89.95.","start":70.905,"end":79.784996,"sentiment":"neutral","sentiment_score":0.11312120637068382},{"text":"So, technically, you will receive your official receipt shortly to the billing email that we have on record.","start":79.784996,"end":87.380005,"sentiment":"neutral","sentiment_score":0.12176764673656887},{"text":"Reason why when you","start":87.920006,"end":89.3,"sentiment":"neutral","sentiment_score":-0.04110395023599267}],"sentiment":"neutral","sentiment_score":0.0843248794762752,"channel":0,"num_words":39,"start":67.25,"end":89.3},{"sentences":[{"text":"So it","start":89.670006,"end":90.23,"sentiment":"neutral","sentiment_score":-0.11037155240774155}],"sentiment":"neutral","sentiment_score":-0.11037155240774155,"channel":1,"num_words":2,"start":89.670006,"end":90.23},{"sentences":[{"text":"try","start":90.16,"end":90.560005,"sentiment":"neutral","sentiment_score":-0.12218158692121506}],"sentiment":"neutral","sentiment_score":-0.12218158692121506,"channel":0,"num_words":1,"start":90.16,"end":90.560005},{"sentences":[{"text":"is paid.","start":90.23,"end":91.05,"sentiment":"neutral","sentiment_score":-0.13281935825943947}],"sentiment":"neutral","sentiment_score":-0.13281935825943947,"channel":1,"num_words":2,"start":90.23,"end":91.05},{"sentences":[{"text":"to log in to the customer portal, you're no longer showing the invoice ID.","start":90.560005,"end":95.68,"sentiment":"neutral","sentiment_score":-0.17802144693476812},{"text":"I'm sorry.","start":95.68,"end":96.16,"sentiment":"neutral","sentiment_score":-0.15251415967941284},{"text":"Go ahead.","start":96.16,"end":96.82,"sentiment":"neutral","sentiment_score":-0.06096547469496727},{"text":"What's your","start":97.285,"end":97.685005,"sentiment":"neutral","sentiment_score":-0.06676594913005829}],"sentiment":"neutral","sentiment_score":-0.15263957120478153,"channel":0,"num_words":20,"start":90.560005,"end":97.685005},{"sentences":[{"text":"Sorry.","start":97.525,"end":98.025,"sentiment":"neutral","sentiment_score":-0.12483689934015274}],"sentiment":"neutral","sentiment_score":-0.12483689934015274,"channel":1,"num_words":1,"start":97.525,"end":98.025},{"sentences":[{"text":"question?","start":97.685005,"end":98.185005,"sentiment":"neutral","sentiment_score":-0.12789642810821533}],"sentiment":"neutral","sentiment_score":-0.12789642810821533,"channel":0,"num_words":1,"start":97.685005,"end":98.185005},{"sentences":[{"text":"I couldn't understand you.","start":99.125,"end":100.325005,"sentiment":"negative","sentiment_score":-0.34129031747579575},{"text":"So I did do the payment?","start":100.325005,"end":101.865005,"sentiment":"neutral","sentiment_score":-0.1034215825299422}],"sentiment":"neutral","sentiment_score":-0.19856907650828362,"channel":1,"num_words":10,"start":99.125,"end":101.865005},{"sentences":[{"text":"No.","start":102.805,"end":103.045,"sentiment":"neutral","sentiment_score":-0.23511499166488647},{"text":"No.","start":103.045,"end":103.205,"sentiment":"neutral","sentiment_score":-0.20360535383224487},{"text":"No.","start":103.205,"end":103.525,"sentiment":"neutral","sentiment_score":-0.18892064690589905},{"text":"You don't need to do the payment manually.","start":103.525,"end":106.025,"sentiment":"neutral","sentiment_score":-0.2057693861424923},{"text":"I could see on here that you already have a automatic setup using your card, and it's been 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just need to backtrack your payment ID so I could confirm the last four of the card you have on record.","start":121.880005,"end":129.655,"sentiment":"neutral","sentiment_score":0.01034430634569038},{"text":"Okay?","start":129.655,"end":130.155,"sentiment":"neutral","sentiment_score":0.007962970063090324}],"sentiment":"neutral","sentiment_score":0.014695630001369864,"channel":0,"num_words":32,"start":119.64,"end":130.155},{"sentences":[{"text":"Just give me a minute or two.","start":130.215,"end":131.91501,"sentiment":"neutral","sentiment_score":0.012069955069039549}],"sentiment":"neutral","sentiment_score":0.012069955069039549,"channel":0,"num_words":7,"start":130.215,"end":131.91501},{"sentences":[{"text":"Okay.","start":132.325,"end":132.825,"sentiment":"neutral","sentiment_score":0.1550767421722412}],"sentiment":"neutral","sentiment_score":0.1550767421722412,"channel":1,"num_words":1,"start":132.325,"end":132.825},{"sentences":[{"text":"Thank you.","start":132.935,"end":133.495,"sentiment":"positive","sentiment_score":0.4692820757627487},{"text":"Alright.","start":133.495,"end":133.895,"sentiment":"neutral","sentiment_score":0.3155190646648407},{"text":"Thank you.","start":133.895,"end":134.635,"sentiment":"positive","sentiment_score":0.5803385376930237},{"text":"Thank you so much for staying the line, Ahmad.","start":226.20001,"end":228.44,"sentiment":"positive","sentiment_score":0.6183091534508599},{"text":"I could see in here that the card you have on file is under the name of I ITAF or ETAF,","start":228.44,"end":234.38,"sentiment":"neutral","sentiment_score":0.10508784350185167}],"sentiment":"neutral","sentiment_score":0.2910396396049431,"channel":0,"num_words":35,"start":132.935,"end":234.38},{"sentences":[{"text":"Yep.","start":234.93501,"end":235.43501,"sentiment":"neutral","sentiment_score":0.056175440549850464}],"sentiment":"neutral","sentiment_score":0.056175440549850464,"channel":1,"num_words":1,"start":234.93501,"end":235.43501},{"sentences":[{"text":"the other name showing on the account.","start":235.57501,"end":237.675,"sentiment":"neutral","sentiment_score":0.048611806971686225},{"text":"And it's a Visa card, last 41929.","start":237.895,"end":242.235,"sentiment":"neutral","sentiment_score":0.048484890056507926}],"sentiment":"neutral","sentiment_score":0.048548348514097076,"channel":0,"num_words":14,"start":235.57501,"end":242.235},{"sentences":[{"text":"Oh, 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but for now but for now, I cannot do anything.","start":289.67,"end":291.99002,"sentiment":"neutral","sentiment_score":-0.2528084807775237},{"text":"Yeah?","start":291.99002,"end":292.365,"sentiment":"neutral","sentiment_score":-0.14354175329208374},{"text":"It's already","start":292.365,"end":293.025,"sentiment":"neutral","sentiment_score":-0.1115088202059269}],"sentiment":"neutral","sentiment_score":-0.22481804873262132,"channel":1,"num_words":14,"start":289.67,"end":293.025},{"sentences":[{"text":"Yeah.","start":293.83502,"end":294.155,"sentiment":"neutral","sentiment_score":-0.05495823174715042},{"text":"It's already been paid.","start":294.155,"end":295.515,"sentiment":"neutral","sentiment_score":-0.05512035544961691},{"text":"And, by next month, if you need a help, please give us a call, and we'll be more than happy 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The agent confirmed that the customer had already paid their bill and that they had a automatic payment set up using their Visa card. The agent also advised the customer to log in to the customer portal to change their payment method and provide their payment ID. The agent confirmed that the customer had already paid their bill and offered further assistance if needed."},"intents":{"segments":[{"text":"Thank you so much for calling your toll accounts. This is so how may I help you today? Hello.","start_word":1,"end_word":19,"intents":[{"intent":"Provide help","confidence_score":0.0034739117}]},{"text":"I just need to check my account if my last bill was paid. 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Thank Family you.","start_word":107,"end_word":110,"sentiment":"positive","sentiment_score":0.5670145750045776},{"text":"name is a o u d e, last Mhmm. name. K. One moment here. Oh, I do see on here, Ama, that you already have a automatic payment set up. Yeah. Your June payment has been processed, And I could see here one moment. If the in payment receipt had been sent. Yeah. It's already sent out your oh, it's Candice. I'm sorry. I'm double checking. Yeah. It's just processed a minute ago that, for this month of June, $89.95. So, technically, you will receive your official receipt shortly to the billing email that we have on record. Reason why when you So it try is paid. to log in to the customer portal, you're no longer showing the invoice ID. I'm sorry. Go ahead. What's your Sorry. question?","start_word":111,"end_word":239,"sentiment":"neutral","sentiment_score":0.03842249512672424},{"text":"I couldn't understand you.","start_word":240,"end_word":243,"sentiment":"negative","sentiment_score":-0.33948907256126404},{"text":"So I did do the payment? No. No. No. You don't need to do the payment manually. I could see on here that you already have a automatic setup using your card, and it's been processed. Okay. How can I know which card they are using? Oh, sure. Let me check this for you. Okay? I'll just need to backtrack your payment ID so I could confirm the last four of the card you have on record. Okay? Just give me a minute or two. Okay.","start_word":244,"end_word":329,"sentiment":"neutral","sentiment_score":-0.035107293664369474},{"text":"Thank you.","start_word":330,"end_word":331,"sentiment":"positive","sentiment_score":0.4507077634334564},{"text":"Alright.","start_word":332,"end_word":332,"sentiment":"neutral","sentiment_score":0.3155190646648407},{"text":"Thank you. Thank you so much for staying the line, Ahmad.","start_word":333,"end_word":343,"sentiment":"positive","sentiment_score":0.6182202696800232},{"text":"I could see in here that the card you have on file is under the name of I ITAF or ETAF, Yep. the other name showing on the account. And it's a Visa card, last 41929. Oh, okay. That's my work. So I think it's connected to my wife to my wife. Can I ask you one question? How can I change the card with my card, not my wife's card? You wanted to change the card. For now, she already paid from her card. But for next month, how can I change the cards to my card? Okay. So for next month, what you need to do is you just need to log on to the customer portal, then put Yeah. in your username and password, and then you will see the invoice number once your July has been generated. And then Okay. click on it, and then you just need to select Visa or Mastercard, and then enter your card details, your But your for everything. now but for now but for now, I cannot do anything. Yeah? It's already Yeah. It's already been paid. And, by next month, if you need a help, please give us a call, and we'll be more than happy to paid. help you out You're then welcome.","start_word":344,"end_word":558,"sentiment":"neutral","sentiment_score":0.025919290259480476},{"text":"to Thank process you so much.","start_word":559,"end_word":564,"sentiment":"positive","sentiment_score":0.3723510503768921},{"text":"the payment and put in the card that you would like to put from the ANC portal. Okay? No problem.","start_word":565,"end_word":584,"sentiment":"neutral","sentiment_score":0.1371234506368637},{"text":"Thank you so much.","start_word":585,"end_word":588,"sentiment":"positive","sentiment_score":0.4104536175727844},{"text":"You're welcome. And anything else that I may help No. you today? Thank you. Okay.","start_word":589,"end_word":603,"sentiment":"neutral","sentiment_score":0.14685416221618652},{"text":"That's perfect. Please give us a call if anything else that you need a any assistance, and have a good one.","start_word":604,"end_word":624,"sentiment":"positive","sentiment_score":0.4108046293258667},{"text":"Be safe.","start_word":625,"end_word":626,"sentiment":"neutral","sentiment_score":0.24611181020736697},{"text":"Thank you, Barbara. Thank you. Bye.","start_word":627,"end_word":632,"sentiment":"positive","sentiment_score":0.7084037065505981}],"average":{"sentiment":"neutral","sentiment_score":0.0806127484123787}}}}