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Record your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.\n\nHello? Sorry. Sorry. Which company? I have no idea what you're talking IT?\n\nI don't think you've got the right person to be honest, but I've never heard of you. What company again? I didn't know I requested it. I I don't even have an IP. Yeah.\n\nI don't know. Cross line. Alright. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.48,"sentiment":"neutral","sentiment_score":0.04084379971027374},{"text":"Record your name and reason for calling.","start":0.48,"end":2.82,"sentiment":"neutral","sentiment_score":0.03043327453945364},{"text":"I'll see if this person is available.","start":3.04,"end":4.98,"sentiment":"neutral","sentiment_score":0.032671473388160975},{"text":"Thanks.","start":17.375,"end":17.875,"sentiment":"positive","sentiment_score":0.4123675525188446},{"text":"Please stay on the line.","start":18.175,"end":19.635,"sentiment":"neutral","sentiment_score":0.19737006425857545}],"sentiment":"neutral","sentiment_score":0.08960928138168085,"num_words":21,"start":0.08,"end":19.635},{"sentences":[{"text":"Hello?","start":27.86,"end":28.36,"sentiment":"neutral","sentiment_score":0.0360107347369194},{"text":"Sorry.","start":37.46,"end":37.96,"sentiment":"neutral","sentiment_score":-0.021204033866524696},{"text":"Sorry.","start":38.18,"end":38.66,"sentiment":"neutral","sentiment_score":-0.016038330271840096},{"text":"Which company?","start":38.66,"end":39.4,"sentiment":"neutral","sentiment_score":-0.0063738347962498665},{"text":"I have no idea what you're talking IT?","start":55.370003,"end":57.710003,"sentiment":"neutral","sentiment_score":-0.18523855321109295}],"sentiment":"neutral","sentiment_score":-0.11506828651405297,"num_words":13,"start":27.86,"end":57.710003},{"sentences":[{"text":"I don't think you've got the right person to be honest, but I've never heard of you.","start":65.69,"end":68.81,"sentiment":"neutral","sentiment_score":-0.20588190502980175},{"text":"What company again?","start":68.81,"end":69.87,"sentiment":"neutral","sentiment_score":-0.03898187975088755},{"text":"I didn't know I requested it.","start":81.485,"end":83.425,"sentiment":"neutral","sentiment_score":-0.13768916204571724},{"text":"I I don't even have an IP.","start":90.46999,"end":92.729996,"sentiment":"neutral","sentiment_score":-0.2628528965370996},{"text":"Yeah.","start":95.03,"end":95.53,"sentiment":"neutral","sentiment_score":0.06546005606651306}],"sentiment":"neutral","sentiment_score":-0.18287009460961118,"num_words":34,"start":65.69,"end":95.53},{"sentences":[{"text":"I don't know.","start":95.59,"end":96.229996,"sentiment":"neutral","sentiment_score":-0.032505255192518234},{"text":"Cross line.","start":96.229996,"end":97.049995,"sentiment":"neutral","sentiment_score":0.33008763939142227},{"text":"Alright.","start":97.27,"end":97.77,"sentiment":"neutral","sentiment_score":0.19596275687217712},{"text":"Bye.","start":98.149994,"end":98.649994,"sentiment":"neutral","sentiment_score":0.07087871432304382}],"sentiment":"neutral","sentiment_score":0.1185001406286444,"num_words":7,"start":95.59,"end":98.649994}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Abby from TechnoWand.\n\nChannel 1: Thanks. Please stay on the line. Hello?\n\nChannel 0: Hello? Hi, sir. Good afternoon. This is Abby from TechnoWand in Springfield, Brisbane. Is this mister Felix Rocha?\n\nChannel 1: Sorry. Sorry. Which company?\n\nChannel 0: TechnoWand in Springfield, Brisbane, sir. Actually, we've spoke in with you in the past, so we wanted to check if it's still the same interest if you are coming up for an IT review towards the middle of this year.\n\nChannel 1: I have no\n\nChannel 0: IT.\n\nChannel 1: idea what you're talking IT?\n\nChannel 0: Yeah. Like, IT services, sir. Like, you're coming up for an IT review.\n\nChannel 1: I don't think you've got the right person to be honest, but I've never heard of you. What company again?\n\nChannel 0: TechnoWand in Springfield, Brisbane. So does it mean that everything's alright with your IT support?\n\nChannel 1: I didn't know I requested it.\n\nChannel 0: Is, I mean, so far so good with you in handling your IT support?\n\nChannel 1: I I don't even have an IP.\n\nChannel 0: Alright. No problem,\n\nChannel 1: Yeah.\n\nChannel 0: sir.\n\nChannel 1: I don't know.\n\nChannel 0: Thank you\n\nChannel 1: Cross\n\nChannel 0: so much.\n\nChannel 1: line.\n\nChannel 0: Take\n\nChannel 1: Alright.\n\nChannel 0: care.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.48,"sentiment":"neutral","sentiment_score":0.04084379971027374},{"text":"Record your name and reason for calling.","start":0.48,"end":2.82,"sentiment":"neutral","sentiment_score":0.03043327453945364},{"text":"I'll see if this person is available.","start":3.04,"end":4.98,"sentiment":"neutral","sentiment_score":0.032671473388160975}],"sentiment":"neutral","sentiment_score":0.03217180234690507,"channel":1,"num_words":15,"start":0.08,"end":4.98},{"sentences":[{"text":"Abby from 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afternoon.","start":30.34,"end":31.08,"sentiment":"neutral","sentiment_score":0.24835868924856186},{"text":"This is Abby from TechnoWand in Springfield, Brisbane.","start":31.62,"end":34.6,"sentiment":"neutral","sentiment_score":0.1279075350612402},{"text":"Is this mister Felix Rocha?","start":35.14,"end":37.72,"sentiment":"neutral","sentiment_score":0.048403273522853854}],"sentiment":"neutral","sentiment_score":0.11176067507929272,"channel":0,"num_words":18,"start":29.22,"end":37.72},{"sentences":[{"text":"Sorry.","start":37.46,"end":37.96,"sentiment":"neutral","sentiment_score":-0.021204033866524696},{"text":"Sorry.","start":38.18,"end":38.66,"sentiment":"neutral","sentiment_score":-0.016038330271840096},{"text":"Which company?","start":38.66,"end":39.4,"sentiment":"neutral","sentiment_score":-0.0063738347962498665}],"sentiment":"neutral","sentiment_score":-0.012497508432716131,"channel":1,"num_words":4,"start":37.46,"end":39.4},{"sentences":[{"text":"TechnoWand in Springfield, Brisbane, sir.","start":40.66,"end":43.54,"sentiment":"neutral","sentiment_score":0.01872091144323349},{"text":"Actually, we've spoke in with you in the past, so we wanted to check if it's still the same interest if you are coming up for an IT review towards the middle of this year.","start":43.54,"end":54.015,"sentiment":"neutral","sentiment_score":0.017638501791017395}],"sentiment":"neutral","sentiment_score":0.017773802997544406,"channel":0,"num_words":40,"start":40.66,"end":54.015},{"sentences":[{"text":"I have no","start":55.370003,"end":56.010002,"sentiment":"neutral","sentiment_score":-0.2062404453754425}],"sentiment":"neutral","sentiment_score":-0.2062404453754425,"channel":1,"num_words":3,"start":55.370003,"end":56.010002},{"sentences":[{"text":"IT.","start":55.915,"end":56.25,"sentiment":"neutral","sentiment_score":-0.18819424510002136}],"sentiment":"neutral","sentiment_score":-0.18819424510002136,"channel":0,"num_words":1,"start":55.915,"end":56.25},{"sentences":[{"text":"idea what you're talking IT?","start":56.010002,"end":57.710003,"sentiment":"neutral","sentiment_score":-0.17263741791248322}],"sentiment":"neutral","sentiment_score":-0.17263741791248322,"channel":1,"num_words":5,"start":56.010002,"end":57.710003},{"sentences":[{"text":"Yeah.","start":58.81,"end":59.13,"sentiment":"neutral","sentiment_score":-0.06660893559455872},{"text":"Like, IT services, sir.","start":59.13,"end":60.57,"sentiment":"neutral","sentiment_score":-0.06594448536634445},{"text":"Like, you're coming up for an IT review.","start":60.57,"end":62.989998,"sentiment":"neutral","sentiment_score":-0.0691989972256124}],"sentiment":"neutral","sentiment_score":-0.06799837345114121,"channel":0,"num_words":13,"start":58.81,"end":62.989998},{"sentences":[{"text":"I don't think you've got the right person to be honest, but I've never heard of you.","start":65.69,"end":68.81,"sentiment":"neutral","sentiment_score":-0.20588190502980175},{"text":"What company again?","start":68.81,"end":69.87,"sentiment":"neutral","sentiment_score":-0.03898187975088755}],"sentiment":"neutral","sentiment_score":-0.18084690123796462,"channel":1,"num_words":20,"start":65.69,"end":69.87},{"sentences":[{"text":"TechnoWand in Springfield, Brisbane.","start":70.765,"end":73.424995,"sentiment":"neutral","sentiment_score":0.004032673430629075},{"text":"So does it mean that everything's alright with your IT support?","start":73.884995,"end":79.265,"sentiment":"neutral","sentiment_score":0.03743039105426182}],"sentiment":"neutral","sentiment_score":0.028524333021293084,"channel":0,"num_words":15,"start":70.765,"end":79.265},{"sentences":[{"text":"I didn't know I requested it.","start":81.485,"end":83.425,"sentiment":"neutral","sentiment_score":-0.13768916204571724}],"sentiment":"neutral","sentiment_score":-0.13768916204571724,"channel":1,"num_words":6,"start":81.485,"end":83.425},{"sentences":[{"text":"Is, I mean, so far so good with you in handling your IT support?","start":84.765,"end":89.909996,"sentiment":"neutral","sentiment_score":0.04436499093260084}],"sentiment":"neutral","sentiment_score":0.04436499093260084,"channel":0,"num_words":14,"start":84.765,"end":89.909996},{"sentences":[{"text":"I I don't even have an IP.","start":90.46999,"end":92.729996,"sentiment":"neutral","sentiment_score":-0.2628528965370996}],"sentiment":"neutral","sentiment_score":-0.2628528965370996,"channel":1,"num_words":7,"start":90.46999,"end":92.729996},{"sentences":[{"text":"Alright.","start":94.13,"end":94.61,"sentiment":"neutral","sentiment_score":0.0222121924161911},{"text":"No 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you","start":95.97,"end":96.369995,"sentiment":"neutral","sentiment_score":0.3264017552137375}],"sentiment":"neutral","sentiment_score":0.3264017552137375,"channel":0,"num_words":2,"start":95.97,"end":96.369995},{"sentences":[{"text":"Cross","start":96.229996,"end":96.549995,"sentiment":"positive","sentiment_score":0.4300557374954224}],"sentiment":"positive","sentiment_score":0.4300557374954224,"channel":1,"num_words":1,"start":96.229996,"end":96.549995},{"sentences":[{"text":"so 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representative from TechnoWand, Abby, calls a customer named Felix knew about IT services and is trying to confirm if he is still interested in an IT review. She asks if the customer has an IT background and if everything is okay with his IT support. The customer denies any knowledge of IT and the call ends."},"intents":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Abby from TechnoWand.","start_word":1,"end_word":17,"intents":[{"intent":"Record name","confidence_score":0.12523015}]},{"text":"Which company?","start_word":45,"end_word":46,"intents":[{"intent":"Provide company information","confidence_score":0.006382206}]},{"text":"Actually, we've spoke in with you in the past, so we wanted to check if it's still the same interest if you are coming up for an IT review towards the middle of this year. I have no IT.","start_word":52,"end_word":90,"intents":[{"intent":"Check interest","confidence_score":0.53605306},{"intent":"Inquire about it review","confidence_score":0.032378398}]},{"text":"No problem, Yeah. sir. I don't know. Thank you Cross so much. line. Take Alright. care.","start_word":172,"end_word":187,"intents":[{"intent":"Confirm understanding","confidence_score":0.06287139}]},{"text":"Thank you Cross so much. line.","start_word":179,"end_word":184,"intents":[{"intent":"Express gratitude","confidence_score":0.04989867}]},{"text":"Take Alright. care. Bye.","start_word":185,"end_word":188,"intents":[{"intent":"End conversation","confidence_score":0.449489}]}]},"sentiments":{"segments":[{"text":"Hi. Record your name and reason for calling. I'll see if this person is available. Abby from TechnoWand.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.04734789580106735},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.4123675525188446},{"text":"Please stay on the line. Hello? Hello? Hi, sir. Good afternoon. This is Abby from TechnoWand in Springfield, Brisbane. Is this mister Felix Rocha? Sorry. Sorry. Which company? TechnoWand in Springfield, Brisbane, sir. Actually, we've spoke in with you in the past, so we wanted to check if it's still the same interest if you are coming up for an IT review towards the middle of this year. I have no IT. idea what you're talking IT? Yeah. Like, IT services, sir. Like, you're coming up for an IT review. I don't think you've got the right person to be honest, but I've never heard of you. What company again? TechnoWand in Springfield, Brisbane. So does it mean that everything's alright with your IT support? I didn't know I requested it. Is, I mean, so far so good with you in handling your IT support? I I don't even have an IP. Alright. No problem, Yeah. sir. I don't know.","start_word":19,"end_word":178,"sentiment":"neutral","sentiment_score":-0.023750273510813713},{"text":"Thank you Cross so much.","start_word":179,"end_word":183,"sentiment":"positive","sentiment_score":0.3730497062206268},{"text":"line. Take Alright. care. Bye.","start_word":184,"end_word":188,"sentiment":"neutral","sentiment_score":0.17144696414470673}],"average":{"sentiment":"neutral","sentiment_score":0.0017357731687611547}}}}