{"metadata":{"transaction_key":"deprecated","request_id":"019f39cc-07d2-7f81-81e0-224b97fa7575","sha256":"b001e41f8836e466b94d616acaed09e43445f983e006733e2d6361fdc193d930","created":"2026-07-06T23:38:21.761Z","duration":48.31194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":154,"output_tokens":63},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":182,"output_tokens":182},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":182,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Simon, it's Ronald from Cloud Solution IT. How are you doing today? Okay. That's wonderful. Simon, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, time, and it's Cloud Solution IT. Alright. Okay. No. No. No worries. Thank you, Simon.","confidence":0.99902344,"words":[{"word":"yeah","start":4.96,"end":5.2799997,"confidence":0.84716797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10656452178955078},{"word":"good","start":5.2799997,"end":5.52,"confidence":0.9970703,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.40239784121513367},{"word":"morning","start":5.52,"end":6.02,"confidence":0.97680664,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.34355801343917847},{"word":"simon","start":6.3999996,"end":6.8799996,"confidence":0.88671875,"punctuated_word":"Simon,","sentiment":"neutral","sentiment_score":0.2859211564064026},{"word":"it's","start":6.8799996,"end":7.3799996,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.29514867067337036},{"word":"ronald","start":7.68,"end":8.18,"confidence":0.9604492,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.22003263235092163},{"word":"from","start":8.32,"end":8.82,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2224862277507782},{"word":"cloud","start":9.04,"end":9.44,"confidence":0.8051758,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.2247215360403061},{"word":"solution","start":9.44,"end":9.94,"confidence":0.96777344,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.219594344496727},{"word":"it","start":10.08,"end":10.58,"confidence":0.99609375,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.19885313510894775},{"word":"how","start":11.12,"end":11.36,"confidence":0.9716797,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.25744500756263733},{"word":"are","start":11.36,"end":11.44,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2311205416917801},{"word":"you","start":11.44,"end":11.599999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24580225348472595},{"word":"doing","start":11.599999,"end":11.92,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.2395678013563156},{"word":"today","start":11.92,"end":12.42,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.21811753511428833},{"word":"okay","start":14.615,"end":14.855,"confidence":0.98950195,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.4855384230613709},{"word":"that's","start":14.855,"end":15.355,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.7741576433181763},{"word":"wonderful","start":15.414999,"end":15.914999,"confidence":0.9238281,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.6571366786956787},{"word":"simon","start":16.855,"end":17.355,"confidence":0.8791504,"punctuated_word":"Simon,","sentiment":"neutral","sentiment_score":0.14884665608406067},{"word":"i","start":17.414999,"end":17.814999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13110798597335815},{"word":"hope","start":17.814999,"end":18.055,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.11788642406463624},{"word":"you","start":18.055,"end":18.295,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.099932000041008},{"word":"still","start":18.295,"end":18.775,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.06462237238883972},{"word":"remember","start":18.775,"end":19.275,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.05395590886473656},{"word":"the","start":19.335,"end":19.494999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06454195082187653},{"word":"company","start":19.494999,"end":19.974998,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.109475240111351},{"word":"because","start":19.974998,"end":20.295,"confidence":0.8100586,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.06339453160762787},{"word":"the","start":20.295,"end":20.455,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.057547230273485184},{"word":"last","start":20.455,"end":20.695,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.0367942675948143},{"word":"time","start":20.695,"end":20.855,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.07431928813457489},{"word":"that","start":20.855,"end":21.095,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07098567485809326},{"word":"we","start":21.095,"end":21.494999,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07306156307458878},{"word":"touched","start":21.494999,"end":21.814999,"confidence":0.5073242,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.08629842102527618},{"word":"base","start":21.814999,"end":22.055,"confidence":0.99902344,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.0857139602303505},{"word":"with","start":22.055,"end":22.215,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08167159557342529},{"word":"you","start":22.215,"end":22.375,"confidence":0.97265625,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.09346500039100648},{"word":"it","start":22.375,"end":22.535,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.056860484182834625},{"word":"was","start":22.535,"end":22.775,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.031011389568448067},{"word":"october","start":22.775,"end":23.255,"confidence":0.99902344,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.04388873279094696},{"word":"of","start":23.255,"end":23.414999,"confidence":0.90234375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.054545141756534576},{"word":"last","start":23.414999,"end":23.735,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.04266879707574845},{"word":"year","start":23.735,"end":24.235,"confidence":0.9807129,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.07272379845380783},{"word":"and","start":24.695,"end":25.195,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.057427361607551575},{"word":"during","start":25.414999,"end":25.735,"confidence":0.9560547,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.039396513253450394},{"word":"that","start":25.735,"end":26.055,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0486898198723793},{"word":"time","start":26.055,"end":26.454998,"confidence":0.99853516,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.03901566565036774},{"word":"i","start":26.454998,"end":26.614998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04100140184164047},{"word":"was","start":26.614998,"end":27.095,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.033998072147369385},{"word":"trying","start":27.095,"end":27.494999,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.04533478617668152},{"word":"to","start":27.494999,"end":27.654999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05462726950645447},{"word":"arrange","start":27.654999,"end":28.055,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.06475739926099777},{"word":"a","start":28.055,"end":28.215,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06436557322740555},{"word":"meeting","start":28.215,"end":28.535,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.05864669010043144},{"word":"with","start":28.535,"end":28.74,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.053927741944789886},{"word":"you","start":28.82,"end":29.14,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08547663688659668},{"word":"together","start":29.14,"end":29.539999,"confidence":0.96240234,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.05848951637744904},{"word":"with","start":29.539999,"end":29.86,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07084429264068604},{"word":"my","start":29.86,"end":30.1,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.08932557702064514},{"word":"cto","start":30.1,"end":30.6,"confidence":0.99576825,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.07684135437011719},{"word":"mister","start":31.3,"end":31.8,"confidence":0.99365234,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.08226552605628967},{"word":"baljit","start":31.86,"end":32.36,"confidence":0.40368652,"punctuated_word":"Baljit","sentiment":"neutral","sentiment_score":0.07249745726585388},{"word":"singh","start":32.42,"end":32.9,"confidence":0.91552734,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.07829549908638},{"word":"to","start":32.9,"end":33.22,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07968701422214508},{"word":"introduce","start":33.22,"end":33.72,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.05123712122440338},{"word":"our","start":33.78,"end":34.02,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.07236553728580475},{"word":"company","start":34.02,"end":34.34,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.0744345486164093},{"word":"and","start":34.34,"end":34.5,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07704518735408783},{"word":"our","start":34.5,"end":34.82,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.05186694487929344},{"word":"services","start":34.82,"end":35.32,"confidence":0.9848633,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.04794193059206009},{"word":"name","start":36.26,"end":36.5,"confidence":0.9980469,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.003839990124106407},{"word":"of","start":36.5,"end":36.66,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0008297422900795937},{"word":"the","start":36.66,"end":36.82,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005580149590969086},{"word":"company","start":36.82,"end":37.22,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.003493046388030052},{"word":"again","start":37.22,"end":37.54,"confidence":0.5102539,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.004973449278622866},{"word":"time","start":37.54,"end":37.78,"confidence":0.4642334,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.009580320678651333},{"word":"and","start":37.78,"end":38.02,"confidence":0.87841797,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.012577797286212444},{"word":"it's","start":38.02,"end":38.5,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.05934443324804306},{"word":"cloud","start":38.5,"end":38.9,"confidence":0.39086914,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":-0.06500653177499771},{"word":"solution","start":38.9,"end":39.4,"confidence":0.53564453,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":-0.2012346982955933},{"word":"it","start":39.46,"end":39.96,"confidence":0.8947754,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":-0.14001989364624023},{"word":"alright","start":44.52694,"end":45.02694,"confidence":0.94018555,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.011123853735625744},{"word":"okay","start":45.16694,"end":45.66694,"confidence":0.86083984,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.014266137033700945},{"word":"no","start":45.72694,"end":46.04694,"confidence":0.90405273,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.008385151624679565},{"word":"no","start":46.04694,"end":46.20694,"confidence":0.9658203,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.001773875206708908},{"word":"no","start":46.20694,"end":46.446938,"confidence":0.9980469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.019275695085525513},{"word":"worries","start":46.446938,"end":46.926937,"confidence":0.9975586,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.05525022372603416},{"word":"thank","start":46.926937,"end":47.16694,"confidence":0.95410156,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3947352170944214},{"word":"you","start":47.16694,"end":47.32694,"confidence":0.7648926,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.41547054052352905},{"word":"simon","start":47.32694,"end":47.82694,"confidence":0.9777832,"punctuated_word":"Simon.","sentiment":"neutral","sentiment_score":0.22888195514678955}],"paragraphs":{"transcript":"\nYeah. Good morning. Simon, it's Ronald from Cloud Solution IT. How are you doing today? Okay.\n\nThat's wonderful. Simon, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, time, and it's Cloud Solution IT. Alright.\n\nOkay. No. No. No worries. Thank you, Simon.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.96,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.10656452178955078},{"text":"Good morning.","start":5.2799997,"end":6.02,"sentiment":"positive","sentiment_score":0.37297792732715607},{"text":"Simon, it's Ronald from Cloud Solution IT.","start":6.3999996,"end":10.58,"sentiment":"neutral","sentiment_score":0.2381082432610648},{"text":"How are you doing today?","start":11.12,"end":12.42,"sentiment":"neutral","sentiment_score":0.23841062784194947},{"text":"Okay.","start":14.615,"end":14.855,"sentiment":"positive","sentiment_score":0.4855384230613709}],"sentiment":"neutral","sentiment_score":0.26230435259640217,"num_words":16,"start":4.96,"end":14.855},{"sentences":[{"text":"That's wonderful.","start":14.855,"end":15.914999,"sentiment":"positive","sentiment_score":0.7156471610069275},{"text":"Simon, I hope you still remember the company because the last time that we touched base with you, it was October of last year.","start":16.855,"end":24.235,"sentiment":"neutral","sentiment_score":0.07563826728922625},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":24.695,"end":35.32,"sentiment":"neutral","sentiment_score":0.06184453475806448},{"text":"Name of the company again, time, and it's Cloud Solution IT.","start":36.26,"end":39.96,"sentiment":"neutral","sentiment_score":-0.04519459888847037},{"text":"Alright.","start":44.52694,"end":45.02694,"sentiment":"neutral","sentiment_score":0.011123853735625744}],"sentiment":"neutral","sentiment_score":0.06815997602131504,"num_words":65,"start":14.855,"end":45.02694},{"sentences":[{"text":"Okay.","start":45.16694,"end":45.66694,"sentiment":"neutral","sentiment_score":0.014266137033700945},{"text":"No.","start":45.72694,"end":46.04694,"sentiment":"neutral","sentiment_score":-0.008385151624679565},{"text":"No.","start":46.04694,"end":46.20694,"sentiment":"neutral","sentiment_score":0.001773875206708908},{"text":"No worries.","start":46.20694,"end":46.926937,"sentiment":"neutral","sentiment_score":0.03726295940577984},{"text":"Thank you, Simon.","start":46.926937,"end":47.82694,"sentiment":"positive","sentiment_score":0.34636257092158}],"sentiment":"neutral","sentiment_score":0.14015856152400374,"num_words":8,"start":45.16694,"end":47.82694}]}}]},{"alternatives":[{"transcript":"Well, this is Simon. Good. Thanks. Yeah. We're we're we're not we're not we're not buying any services, sir. We're we're we're we're in fully in source. Okay. Thanks.","confidence":0.90625,"words":[{"word":"well","start":0.08,"end":0.58,"confidence":0.6291504,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.037015143781900406},{"word":"this","start":2.32,"end":2.48,"confidence":0.515625,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.040655940771102905},{"word":"is","start":2.48,"end":2.6399999,"confidence":0.99121094,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03123958595097065},{"word":"simon","start":2.6399999,"end":3.1399999,"confidence":0.5974121,"punctuated_word":"Simon.","sentiment":"neutral","sentiment_score":0.03916709125041962},{"word":"good","start":13.04,"end":13.28,"confidence":0.86035156,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5138269066810608},{"word":"thanks","start":13.28,"end":13.78,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5427160263061523},{"word":"yeah","start":36.5,"end":37.0,"confidence":0.76708984,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00184394046664238},{"word":"we're","start":37.940002,"end":38.260002,"confidence":0.9289551,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.05957725644111633},{"word":"we're","start":38.260002,"end":38.58,"confidence":0.97802734,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.06755685806274414},{"word":"we're","start":38.58,"end":38.66,"confidence":0.96118164,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.14322037994861603},{"word":"not","start":38.66,"end":38.82,"confidence":0.8935547,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1577044278383255},{"word":"we're","start":38.82,"end":39.06,"confidence":0.99316406,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.15811824798583984},{"word":"not","start":39.06,"end":39.46,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.12808877229690552},{"word":"we're","start":39.46,"end":39.620003,"confidence":0.8935547,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.2574528753757477},{"word":"not","start":39.620003,"end":39.86,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.280154824256897},{"word":"buying","start":39.86,"end":40.1,"confidence":0.9951172,"punctuated_word":"buying","sentiment":"neutral","sentiment_score":-0.28148356080055237},{"word":"any","start":40.1,"end":40.34,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.31658250093460083},{"word":"services","start":40.34,"end":40.74,"confidence":0.7006836,"punctuated_word":"services,","sentiment":"neutral","sentiment_score":-0.31767067313194275},{"word":"sir","start":40.74,"end":40.98,"confidence":0.6287842,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.22363977134227753},{"word":"we're","start":40.98,"end":41.22,"confidence":0.9448242,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.12938237190246582},{"word":"we're","start":41.22,"end":41.7,"confidence":0.9909668,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.09828823804855348},{"word":"we're","start":41.7,"end":41.78,"confidence":0.90625,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.08686846494674683},{"word":"we're","start":41.78,"end":41.86,"confidence":0.6636963,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.08917558193206787},{"word":"in","start":41.86,"end":42.18,"confidence":0.53564453,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.10830383747816086},{"word":"fully","start":42.18,"end":42.5,"confidence":0.7788086,"punctuated_word":"fully","sentiment":"neutral","sentiment_score":-0.06537327170372009},{"word":"in","start":42.5,"end":42.66,"confidence":0.72314453,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0733247697353363},{"word":"source","start":42.66,"end":42.866875,"confidence":0.9375,"punctuated_word":"source.","sentiment":"neutral","sentiment_score":-0.06771313399076462},{"word":"okay","start":45.586876,"end":46.086876,"confidence":0.9038086,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.012285873293876648},{"word":"thanks","start":46.546875,"end":47.046875,"confidence":0.9328613,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.19476449489593503}],"paragraphs":{"transcript":"\nWell, this is Simon. Good. Thanks. Yeah. We're we're we're not we're not we're not buying any services, sir.\n\nWe're we're we're we're in fully in source. Okay. Thanks.","paragraphs":[{"sentences":[{"text":"Well, this is Simon.","start":0.08,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.037019440438598394},{"text":"Good.","start":13.04,"end":13.28,"sentiment":"positive","sentiment_score":0.5138269066810608},{"text":"Thanks.","start":13.28,"end":13.78,"sentiment":"positive","sentiment_score":0.5427160263061523},{"text":"Yeah.","start":36.5,"end":37.0,"sentiment":"neutral","sentiment_score":-0.00184394046664238},{"text":"We're we're we're not we're not we're not buying any services, sir.","start":37.940002,"end":40.98,"sentiment":"neutral","sentiment_score":-0.19927084570129713}],"sentiment":"neutral","sentiment_score":-0.06255123127055795,"num_words":19,"start":0.08,"end":40.98},{"sentences":[{"text":"We're we're we're we're in fully in source.","start":40.98,"end":42.866875,"sentiment":"neutral","sentiment_score":-0.08980370871722698},{"text":"Okay.","start":45.586876,"end":46.086876,"sentiment":"neutral","sentiment_score":0.012285873293876648},{"text":"Thanks.","start":46.546875,"end":47.046875,"sentiment":"neutral","sentiment_score":0.19476449489593503}],"sentiment":"neutral","sentiment_score":-0.051137930154800414,"num_words":10,"start":40.98,"end":47.046875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Well, this is Simon.\n\nChannel 0: Yeah. Good morning. Simon, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. Thanks.\n\nChannel 0: Okay. That's wonderful. Simon, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name\n\nChannel 1: Yeah.\n\nChannel 0: of the company again, time, and\n\nChannel 1: We're\n\nChannel 0: it's\n\nChannel 1: we're\n\nChannel 0: Cloud\n\nChannel 1: we're not we're\n\nChannel 0: Solution\n\nChannel 1: not we're\n\nChannel 0: IT.\n\nChannel 1: not buying any services, sir. We're we're we're we're in fully in source.\n\nChannel 0: Alright. Okay.\n\nChannel 1: Okay.\n\nChannel 0: No. No. No worries.\n\nChannel 1: Thanks.\n\nChannel 0: Thank you, Simon.","paragraphs":[{"sentences":[{"text":"Well, this is Simon.","start":0.08,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.037019440438598394}],"sentiment":"neutral","sentiment_score":0.037019440438598394,"channel":1,"num_words":4,"start":0.08,"end":3.1399999},{"sentences":[{"text":"Yeah.","start":4.96,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.10656452178955078},{"text":"Good morning.","start":5.2799997,"end":6.02,"sentiment":"positive","sentiment_score":0.37297792732715607},{"text":"Simon, it's Ronald from Cloud Solution IT.","start":6.3999996,"end":10.58,"sentiment":"neutral","sentiment_score":0.2381082432610648},{"text":"How are you doing today?","start":11.12,"end":12.42,"sentiment":"neutral","sentiment_score":0.23841062784194947}],"sentiment":"neutral","sentiment_score":0.24742208123207093,"channel":0,"num_words":15,"start":4.96,"end":12.42},{"sentences":[{"text":"Good.","start":13.04,"end":13.28,"sentiment":"positive","sentiment_score":0.5138269066810608},{"text":"Thanks.","start":13.28,"end":13.78,"sentiment":"positive","sentiment_score":0.5427160263061523}],"sentiment":"positive","sentiment_score":0.5282714664936066,"channel":1,"num_words":2,"start":13.04,"end":13.78},{"sentences":[{"text":"Okay.","start":14.615,"end":14.855,"sentiment":"positive","sentiment_score":0.4855384230613709},{"text":"That's wonderful.","start":14.855,"end":15.914999,"sentiment":"positive","sentiment_score":0.7156471610069275},{"text":"Simon, I hope you still remember the company because the last time that we touched base with you, it was October of last year.","start":16.855,"end":24.235,"sentiment":"neutral","sentiment_score":0.07563826728922625},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":24.695,"end":35.32,"sentiment":"neutral","sentiment_score":0.06184453475806448},{"text":"Name","start":36.26,"end":36.5,"sentiment":"neutral","sentiment_score":0.003839990124106407}],"sentiment":"neutral","sentiment_score":0.09828715615651824,"channel":0,"num_words":55,"start":14.615,"end":36.5},{"sentences":[{"text":"Yeah.","start":36.5,"end":37.0,"sentiment":"neutral","sentiment_score":-0.00184394046664238}],"sentiment":"neutral","sentiment_score":-0.00184394046664238,"channel":1,"num_words":1,"start":36.5,"end":37.0},{"sentences":[{"text":"of the company again, time, and","start":36.5,"end":38.02,"sentiment":"neutral","sentiment_score":-0.0058958368220676976}],"sentiment":"neutral","sentiment_score":-0.0058958368220676976,"channel":0,"num_words":6,"start":36.5,"end":38.02},{"sentences":[{"text":"We're","start":37.940002,"end":38.260002,"sentiment":"neutral","sentiment_score":-0.05957725644111633}],"sentiment":"neutral","sentiment_score":-0.05957725644111633,"channel":1,"num_words":1,"start":37.940002,"end":38.260002},{"sentences":[{"text":"it's","start":38.02,"end":38.5,"sentiment":"neutral","sentiment_score":-0.05934443324804306}],"sentiment":"neutral","sentiment_score":-0.05934443324804306,"channel":0,"num_words":1,"start":38.02,"end":38.5},{"sentences":[{"text":"we're","start":38.260002,"end":38.58,"sentiment":"neutral","sentiment_score":-0.06755685806274414}],"sentiment":"neutral","sentiment_score":-0.06755685806274414,"channel":1,"num_words":1,"start":38.260002,"end":38.58},{"sentences":[{"text":"Cloud","start":38.5,"end":38.9,"sentiment":"neutral","sentiment_score":-0.06500653177499771}],"sentiment":"neutral","sentiment_score":-0.06500653177499771,"channel":0,"num_words":1,"start":38.5,"end":38.9},{"sentences":[{"text":"we're not we're","start":38.58,"end":39.06,"sentiment":"neutral","sentiment_score":-0.15301435192426047}],"sentiment":"neutral","sentiment_score":-0.15301435192426047,"channel":1,"num_words":3,"start":38.58,"end":39.06},{"sentences":[{"text":"Solution","start":38.9,"end":39.4,"sentiment":"neutral","sentiment_score":-0.2012346982955933}],"sentiment":"neutral","sentiment_score":-0.2012346982955933,"channel":0,"num_words":1,"start":38.9,"end":39.4},{"sentences":[{"text":"not we're","start":39.06,"end":39.620003,"sentiment":"neutral","sentiment_score":-0.1927708238363266}],"sentiment":"neutral","sentiment_score":-0.1927708238363266,"channel":1,"num_words":2,"start":39.06,"end":39.620003},{"sentences":[{"text":"IT.","start":39.46,"end":39.96,"sentiment":"neutral","sentiment_score":-0.14001989364624023}],"sentiment":"neutral","sentiment_score":-0.14001989364624023,"channel":0,"num_words":1,"start":39.46,"end":39.96},{"sentences":[{"text":"not buying any services, sir.","start":39.620003,"end":40.98,"sentiment":"neutral","sentiment_score":-0.2839062660932541},{"text":"We're we're we're we're in fully in source.","start":40.98,"end":42.866875,"sentiment":"neutral","sentiment_score":-0.08980370871722698}],"sentiment":"neutral","sentiment_score":-0.1644585384772374,"channel":1,"num_words":13,"start":39.620003,"end":42.866875},{"sentences":[{"text":"Alright.","start":44.52694,"end":45.02694,"sentiment":"neutral","sentiment_score":0.011123853735625744},{"text":"Okay.","start":45.16694,"end":45.66694,"sentiment":"neutral","sentiment_score":0.014266137033700945}],"sentiment":"neutral","sentiment_score":0.012694995384663343,"channel":0,"num_words":2,"start":44.52694,"end":45.66694},{"sentences":[{"text":"Okay.","start":45.586876,"end":46.086876,"sentiment":"neutral","sentiment_score":0.012285873293876648}],"sentiment":"neutral","sentiment_score":0.012285873293876648,"channel":1,"num_words":1,"start":45.586876,"end":46.086876},{"sentences":[{"text":"No.","start":45.72694,"end":46.04694,"sentiment":"neutral","sentiment_score":-0.008385151624679565},{"text":"No.","start":46.04694,"end":46.20694,"sentiment":"neutral","sentiment_score":0.001773875206708908},{"text":"No worries.","start":46.20694,"end":46.926937,"sentiment":"neutral","sentiment_score":0.03726295940577984}],"sentiment":"neutral","sentiment_score":0.016978660598397255,"channel":0,"num_words":4,"start":45.72694,"end":46.926937},{"sentences":[{"text":"Thanks.","start":46.546875,"end":47.046875,"sentiment":"neutral","sentiment_score":0.19476449489593503}],"sentiment":"neutral","sentiment_score":0.19476449489593503,"channel":1,"num_words":1,"start":46.546875,"end":47.046875},{"sentences":[{"text":"Thank you, Simon.","start":46.926937,"end":47.82694,"sentiment":"positive","sentiment_score":0.34636257092158}],"sentiment":"positive","sentiment_score":0.34636257092158,"channel":0,"num_words":3,"start":46.926937,"end":47.82694}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, greets the customer, Simon, and explains that they were trying to arrange a meeting with Simon's CTO to introduce their company and services. Simon confirms that they are not buying any services and that their company is fully source. The call ends with no further action taken."},"intents":{"segments":[{"text":"Simon, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of Yeah.","start_word":24,"end_word":77,"intents":[{"intent":"Introduce company and services","confidence_score":0.23609483}]}]},"sentiments":{"segments":[{"text":"Well, this is Simon. Yeah.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.054673630744218826},{"text":"Good morning.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.3631712794303894},{"text":"Simon, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":7,"end_word":18,"sentiment":"neutral","sentiment_score":0.24423529207706451},{"text":"Good. Thanks. Okay. That's wonderful.","start_word":19,"end_word":23,"sentiment":"positive","sentiment_score":0.6109917163848877},{"text":"Simon, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of Yeah. the company again, time, and We're it's we're Cloud we're not we're Solution not IT. we're not buying any services, sir. We're we're we're we're in fully in source. Alright. Okay. Okay. No. No. No worries. Thanks.","start_word":24,"end_word":114,"sentiment":"neutral","sentiment_score":-0.014238668605685234},{"text":"Thank you, Simon.","start_word":115,"end_word":117,"sentiment":"positive","sentiment_score":0.3825663924217224}],"average":{"sentiment":"neutral","sentiment_score":0.06784454806820377}}}}