{"metadata":{"transaction_key":"deprecated","request_id":"019ed2d1-70e8-7d61-9a6f-e196687138ba","sha256":"ab43c6d03535af99d15aa0d94d331a81f9aba1eb93d8b24d2dc20adec52d5df2","created":"2026-06-16T23:43:22.953Z","duration":37.655937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":105,"output_tokens":51},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":114,"output_tokens":114},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":114,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, mister Hermit. This is Airtel accounts follow-up call in reference to your outstanding to your Internet invoice. To avoid any service disruption, we kindly request you process the payment at your earliest convenience because your payment method has been declined due to insufficient funds. And if you need any help, please let us know. Thank you.","confidence":0.99902344,"words":[{"word":"hi","start":10.8,"end":11.04,"confidence":0.99658203,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":-0.02779247611761093},{"word":"mister","start":11.04,"end":11.44,"confidence":0.99658203,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":-0.03911889344453811},{"word":"hermit","start":11.44,"end":11.94,"confidence":0.8284505,"punctuated_word":"Hermit.","sentiment":"neutral","sentiment_score":-0.02368319034576416},{"word":"this","start":12.0,"end":12.32,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.02773257717490196},{"word":"is","start":12.32,"end":12.559999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04330596327781677},{"word":"airtel","start":12.559999,"end":13.04,"confidence":0.99397784,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.01726359687745571},{"word":"accounts","start":13.04,"end":13.54,"confidence":0.80810547,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":-0.0450398363173008},{"word":"follow-up","start":14.315,"end":14.715,"confidence":0.99902344,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":-0.04729071259498596},{"word":"call","start":14.715,"end":15.035,"confidence":0.9921875,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.04994684457778931},{"word":"in","start":15.035,"end":15.355,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06177257001399994},{"word":"reference","start":15.355,"end":15.835,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":-0.03910937160253525},{"word":"to","start":15.835,"end":15.915,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06385268270969391},{"word":"your","start":15.915,"end":16.315,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.11055582761764526},{"word":"outstanding","start":16.315,"end":16.815,"confidence":1.0,"punctuated_word":"outstanding","sentiment":"neutral","sentiment_score":-0.1814311146736145},{"word":"to","start":17.835,"end":17.994999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1389484703540802},{"word":"your","start":17.994999,"end":18.314999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.17353413999080658},{"word":"internet","start":18.314999,"end":18.814999,"confidence":0.9633789,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.16237938404083252},{"word":"invoice","start":18.955,"end":19.455,"confidence":0.7866211,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":-0.192596435546875},{"word":"to","start":19.835,"end":19.994999,"confidence":1.0,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.2599925696849823},{"word":"avoid","start":19.994999,"end":20.475,"confidence":1.0,"punctuated_word":"avoid","sentiment":"neutral","sentiment_score":-0.2365128993988037},{"word":"any","start":20.475,"end":20.795,"confidence":1.0,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.3463855981826782},{"word":"service","start":20.795,"end":21.275,"confidence":1.0,"punctuated_word":"service","sentiment":"negative","sentiment_score":-0.4725131690502167},{"word":"disruption","start":21.275,"end":21.775,"confidence":0.9980469,"punctuated_word":"disruption,","sentiment":"negative","sentiment_score":-0.3887885808944702},{"word":"we","start":22.395,"end":22.715,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2075362503528595},{"word":"kindly","start":22.715,"end":23.195,"confidence":0.92089844,"punctuated_word":"kindly","sentiment":"neutral","sentiment_score":-0.2843955159187317},{"word":"request","start":23.195,"end":23.595,"confidence":0.99902344,"punctuated_word":"request","sentiment":"neutral","sentiment_score":-0.176705464720726},{"word":"you","start":23.595,"end":23.835,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.3202219009399414},{"word":"process","start":23.835,"end":24.235,"confidence":0.5361328,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.1640232503414154},{"word":"the","start":24.235,"end":24.395,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.31778648495674133},{"word":"payment","start":24.395,"end":24.875,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.1610606610774994},{"word":"at","start":24.875,"end":25.035,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.20303353667259216},{"word":"your","start":25.035,"end":25.275,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.116973876953125},{"word":"earliest","start":25.275,"end":25.775,"confidence":1.0,"punctuated_word":"earliest","sentiment":"neutral","sentiment_score":-0.13039427995681763},{"word":"convenience","start":25.994999,"end":26.494999,"confidence":1.0,"punctuated_word":"convenience","sentiment":"neutral","sentiment_score":0.004630059003829956},{"word":"because","start":27.360937,"end":27.680937,"confidence":0.99316406,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.26330363750457764},{"word":"your","start":27.680937,"end":27.920937,"confidence":0.9980469,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6852068305015564},{"word":"payment","start":27.920937,"end":28.320938,"confidence":1.0,"punctuated_word":"payment","sentiment":"negative","sentiment_score":-0.6012194752693176},{"word":"method","start":28.320938,"end":28.640938,"confidence":0.9980469,"punctuated_word":"method","sentiment":"negative","sentiment_score":-0.7081477642059326},{"word":"has","start":28.640938,"end":28.880938,"confidence":0.99121094,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.6950740814208984},{"word":"been","start":28.880938,"end":29.120937,"confidence":0.99902344,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.7017783522605896},{"word":"declined","start":29.120937,"end":29.620937,"confidence":0.9970703,"punctuated_word":"declined","sentiment":"negative","sentiment_score":-0.7439163327217102},{"word":"due","start":29.680937,"end":29.920937,"confidence":1.0,"punctuated_word":"due","sentiment":"negative","sentiment_score":-0.7301463484764099},{"word":"to","start":29.920937,"end":30.080936,"confidence":0.9980469,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7806411385536194},{"word":"insufficient","start":30.080936,"end":30.580936,"confidence":1.0,"punctuated_word":"insufficient","sentiment":"negative","sentiment_score":-0.7727494239807129},{"word":"funds","start":30.800938,"end":31.300938,"confidence":0.9863281,"punctuated_word":"funds.","sentiment":"negative","sentiment_score":-0.5990985631942749},{"word":"and","start":31.840937,"end":32.080936,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.08632857352495193},{"word":"if","start":32.080936,"end":32.240936,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.11291326582431792},{"word":"you","start":32.240936,"end":32.400936,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16287435591220856},{"word":"need","start":32.400936,"end":32.640938,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.11698663234710692},{"word":"any","start":32.640938,"end":32.960938,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.06128153204917908},{"word":"help","start":32.960938,"end":33.460938,"confidence":0.9980469,"punctuated_word":"help,","sentiment":"neutral","sentiment_score":-0.06679531931877136},{"word":"please","start":33.760937,"end":34.080936,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.00655953586101532},{"word":"let","start":34.080936,"end":34.240936,"confidence":0.99902344,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.07671867311000824},{"word":"us","start":34.240936,"end":34.480938,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.04880610108375549},{"word":"know","start":34.480938,"end":34.800938,"confidence":0.9995117,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.012742534279823303},{"word":"thank","start":34.800938,"end":35.120937,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.30023813247680664},{"word":"you","start":35.120937,"end":35.620937,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.19230064749717712}],"paragraphs":{"transcript":"\nHi, mister Hermit. This is Airtel accounts follow-up call in reference to your outstanding to your Internet invoice. To avoid any service disruption, we kindly request you process the payment at your earliest convenience because your payment method has been declined due to insufficient funds. And if you need any help, please let us know. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, mister Hermit.","start":10.8,"end":11.94,"sentiment":"neutral","sentiment_score":-0.03019818663597107},{"text":"This is Airtel accounts follow-up call in reference to your outstanding to your Internet invoice.","start":12.0,"end":19.455,"sentiment":"neutral","sentiment_score":-0.09031730182468892},{"text":"To avoid any service disruption, we kindly request you process the payment at your earliest convenience because your payment method has been declined due to insufficient funds.","start":19.835,"end":31.300938,"sentiment":"negative","sentiment_score":-0.4097398491921248},{"text":"And if you need any help, please let us know.","start":31.840937,"end":34.800938,"sentiment":"neutral","sentiment_score":-0.05599650368094444},{"text":"Thank you.","start":34.800938,"end":35.620937,"sentiment":"neutral","sentiment_score":0.24626938998699188}],"sentiment":"neutral","sentiment_score":-0.22062730302282593,"num_words":57,"start":10.8,"end":35.620937}]}}]},{"alternatives":[{"transcript":"Been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"been","start":0.16,"end":0.39999998,"confidence":0.9448242,"punctuated_word":"Been","sentiment":"negative","sentiment_score":-0.4166037738323212},{"word":"forwarded","start":0.39999998,"end":0.79999995,"confidence":0.99902344,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.4382820427417755},{"word":"to","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4593454897403717},{"word":"voice","start":0.96,"end":1.1999999,"confidence":0.9970703,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.43123120069503784},{"word":"mail","start":1.1999999,"end":1.6999999,"confidence":0.9995117,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.4025793671607971},{"word":"the","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.5154185891151428},{"word":"person","start":2.0,"end":2.32,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.47230973839759827},{"word":"you're","start":2.32,"end":2.6399999,"confidence":0.9914551,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.44955068826675415},{"word":"trying","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.46834036707878113},{"word":"to","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5046782493591309},{"word":"reach","start":3.04,"end":3.36,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.5187661051750183},{"word":"is","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5172379612922668},{"word":"not","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5289435982704163},{"word":"available","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.511829674243927},{"word":"at","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.211380735039711},{"word":"the","start":4.7999997,"end":4.88,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17823804914951324},{"word":"tone","start":4.88,"end":5.3599997,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.14927509427070618},{"word":"please","start":5.3599997,"end":5.7599998,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2011989504098892},{"word":"record","start":5.7599998,"end":6.08,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.183781698346138},{"word":"your","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.18987183272838593},{"word":"message","start":6.3199997,"end":6.8199997,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.19004903733730316},{"word":"when","start":6.96,"end":7.2,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.14185477793216705},{"word":"you","start":7.2,"end":7.3599997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17993919551372528},{"word":"have","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14349836111068726},{"word":"finished","start":7.52,"end":8.02,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.13040371239185333},{"word":"recording","start":8.08,"end":8.58,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.16743692755699158},{"word":"you","start":8.72,"end":8.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.22176945209503177},{"word":"may","start":8.88,"end":9.04,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.2223586738109589},{"word":"hang","start":9.04,"end":9.28,"confidence":0.99902344,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.2013182044029236},{"word":"up","start":9.28,"end":9.78,"confidence":0.9995117,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.20732682943344116}],"paragraphs":{"transcript":"\nBeen forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Been forwarded to voice mail.","start":0.16,"end":1.6999999,"sentiment":"negative","sentiment_score":-0.42960837483406067},{"text":"The person you're trying to reach is not available.","start":1.8399999,"end":4.34,"sentiment":"negative","sentiment_score":-0.49856388568878174},{"text":"At the tone, please record your message.","start":4.56,"end":6.8199997,"sentiment":"neutral","sentiment_score":-0.18625648532594954},{"text":"When you have finished recording, you may hang up.","start":6.96,"end":9.78,"sentiment":"neutral","sentiment_score":-0.1795451260275311}],"sentiment":"neutral","sentiment_score":-0.3184939458966255,"num_words":30,"start":0.16,"end":9.78}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, mister Hermit. This is Airtel accounts follow-up call in reference to your outstanding to your Internet invoice. To avoid any service disruption, we kindly request you process the payment at your earliest convenience because your payment method has been declined due to insufficient funds. And if you need any help, please let us know. Thank you.","paragraphs":[{"sentences":[{"text":"Been forwarded to voice mail.","start":0.16,"end":1.6999999,"sentiment":"negative","sentiment_score":-0.42960837483406067},{"text":"The person you're trying to reach is not available.","start":1.8399999,"end":4.34,"sentiment":"negative","sentiment_score":-0.49856388568878174},{"text":"At the tone, please record your message.","start":4.56,"end":6.8199997,"sentiment":"neutral","sentiment_score":-0.18625648532594954},{"text":"When you have finished recording, you may hang up.","start":6.96,"end":9.78,"sentiment":"neutral","sentiment_score":-0.1795451260275311}],"sentiment":"neutral","sentiment_score":-0.3184939458966255,"channel":1,"num_words":30,"start":0.16,"end":9.78},{"sentences":[{"text":"Hi, mister Hermit.","start":10.8,"end":11.94,"sentiment":"neutral","sentiment_score":-0.03019818663597107},{"text":"This is Airtel accounts follow-up call in reference to your outstanding to your Internet invoice.","start":12.0,"end":19.455,"sentiment":"neutral","sentiment_score":-0.09031730182468892},{"text":"To avoid any service disruption, we kindly request you process the payment at your earliest convenience because your payment method has been declined due to insufficient funds.","start":19.835,"end":31.300938,"sentiment":"negative","sentiment_score":-0.4097398491921248},{"text":"And if you need any help, please let us know.","start":31.840937,"end":34.800938,"sentiment":"neutral","sentiment_score":-0.05599650368094444},{"text":"Thank you.","start":34.800938,"end":35.620937,"sentiment":"neutral","sentiment_score":0.24626938998699188}],"sentiment":"neutral","sentiment_score":-0.22062730302282593,"channel":0,"num_words":57,"start":10.8,"end":35.620937}]},"summary":{"result":"success","short":"The customer's phone call was directed to voicemail as the intended recipient was not available. The agent left a message for the customer, requesting payment in order to avoid service disruption and preventing future service interruptions. The agent also offered assistance if needed."},"intents":{"segments":[{"text":"To avoid any service disruption, we kindly request you process the payment at your earliest convenience because your payment method has been declined due to insufficient funds. And if you need any help, please let us know. Thank you.","start_word":48,"end_word":86,"intents":[{"intent":"Process payment","confidence_score":0.26502508}]},{"text":"And if you need any help, please let us know. Thank you.","start_word":75,"end_word":86,"intents":[{"intent":"Request support","confidence_score":0.0009311431}]}]},"sentiments":{"segments":[{"text":"Been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":13,"sentiment":"negative","sentiment_score":-0.4651756286621094},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, mister Hermit. This is Airtel accounts follow-up call in reference to your outstanding to your Internet invoice.","start_word":14,"end_word":47,"sentiment":"neutral","sentiment_score":-0.11951875686645508},{"text":"To avoid any service disruption, we kindly request you process the payment at your earliest convenience because your payment method has been declined due to insufficient funds.","start_word":48,"end_word":74,"sentiment":"negative","sentiment_score":-0.4137000739574432},{"text":"And if you need any help, please let us know. Thank you.","start_word":75,"end_word":86,"sentiment":"neutral","sentiment_score":0.009765706956386566}],"average":{"sentiment":"neutral","sentiment_score":-0.2445923320034094}}}}