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agent from claimers AI called a customer named Tony to offer a demo of their AI security analysts and their 24/7 support. However, the customer was at a funeral and the agent apologized for the short notice and suggested sending an email instead. The agent also informed the customer that they are building in-house and will have more information sent to them in the future."},"intents":{"segments":[{"text":"Tony, would you be available today for a quick demo?","start_word":70,"end_word":79,"intents":[{"intent":"Schedule demo","confidence_score":0.23013946}]}]},"sentiments":{"segments":[{"text":"Hello. Tony speaking.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.035604026168584824},{"text":"Oh, hi. Good day. Tony, this is Andrew from Vigilance AI. I hope you're doing well. Yes. Thank you.","start_word":3,"end_word":21,"sentiment":"positive","sentiment_score":0.4947684407234192},{"text":"Yeah. Tony, just a quick one. We're a cybersecurity company that helps small IT teams investigate more alerts without hiring more analysts, and our AI security analysts work twenty four seven while having a human in the loop, automatically analyze the alerts, and provide a full audit trail. Tony, would you be available today for a quick demo? No. I'm at a funeral, so Oh it's my probably god.","start_word":22,"end_word":90,"sentiment":"neutral","sentiment_score":0.04487501457333565},{"text":"I'm sorry. not appropriate right now.","start_word":91,"end_word":96,"sentiment":"negative","sentiment_score":-0.3897242248058319},{"text":"And we are building in house, so thank you so much for your phone call. Oh, I again, I'm really sorry, Tony. Can I That's send you right. an email, though, in case in the future you wanna check us out? Not right now, but I will have a I will have a Google. Alright. Alright. Tell me. Thank Alright.","start_word":97,"end_word":156,"sentiment":"neutral","sentiment_score":-0.007336190901696682},{"text":"thank you Well so much. yeah. You have a great day.","start_word":157,"end_word":167,"sentiment":"positive","sentiment_score":0.4071749448776245},{"text":"I'm Okay. sorry. Thank Bye you. bye.","start_word":168,"end_word":174,"sentiment":"neutral","sentiment_score":0.0864165797829628}],"average":{"sentiment":"neutral","sentiment_score":0.08815052908218324}}}}