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We've got a you should have a third party, I'm sorry, on file for a mutual client. Absolutely. I believe it is 8097 0573. Thanks. Absolutely. It's Brenda Lee Kelly. It's the twenty fifth sorry. 1977. My apologies. Okay. Financial. Perfect. I'm just wanting to find out. Oh, absolutely. It is 3103 Slash 4 Carringle Court, Fenney Effect Fenney Bay, Northern Territory 0820. Thanks. Excellent. I'm just wondering if I can grab see if you guys can email us an updated certificate of currency for the policy. Yeah. That'd be perfect. Thank you so much. The one on the top of the third party, which is info@otfinancial.com.au, if possible. At oaksview. Yep. Yep. Financial dot com dot a u. Yeah. You you're right. Yeah. That'd be great. Thank you. Can I also double check? I believe the client has funeral insurance as well. Would that be something separate to your department, or would that show on the same policy schedule? Are you able to send that as well? Yeah. Thank you so much. Yeah. Absolutely. Thank you. Yeah. That's okay. That's okay. Thank you so much. Yes. Perfect. Thank you so much. Okay. Beautiful. Thank you so much for your help. I really appreciate it. Oh, that's everything. Thank you. I hope you have a good day. Thanks. See you later. 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My name is Dana. I'm from Okene Financial. I have a mutual client with I believe a life and funeral policy. Can I give you the details?\n\nWe've got a you should have a third party, I'm sorry, on file for a mutual client. Absolutely. I believe it is 8097 0573. Thanks. Absolutely.\n\nIt's Brenda Lee Kelly. It's the twenty fifth sorry. 1977. My apologies. Okay.\n\nFinancial. Perfect. I'm just wanting to find out. Oh, absolutely. It is 3103 Slash 4 Carringle Court, Fenney Effect Fenney Bay, Northern Territory 0820.\n\nThanks. Excellent. I'm just wondering if I can grab see if you guys can email us an updated certificate of currency for the policy. Yeah. That'd be perfect.\n\nThank you so much. The one on the top of the third party, which is info@otfinancial.com.au, if possible. At oaksview. Yep. Yep.\n\nFinancial dot com dot a u. Yeah. You you're right. Yeah. That'd be great.\n\nThank you. Can I also double check? I believe the client has funeral insurance as well. Would that be something separate to your department, or would that show on the same policy schedule? Are you able to send that as well?\n\nYeah. Thank you so much. Yeah. Absolutely. Thank you.\n\nYeah. That's okay. That's okay. Thank you so much. Yes.\n\nPerfect. Thank you so much. Okay. Beautiful. Thank you so much for your help.\n\nI really appreciate it. Oh, that's everything. Thank you. I hope you have a good day. Thanks.\n\nSee you later. 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Please note that all our calls are monitored or recorded for training, quality assurance, and verification purposes. If you have your policy number and would like to make a payment using our self-service payment portal, please press 1. If you'd like to discuss purchasing a new or additional insurance policy, press 2. To lodge a claim or check the progress of an existing claim, press 3. To cancel your policy, press 4. For all other inquiries, press 5. To hear these options For funeral insurance, press 1. For life insurance, press 2. For income protection plus Sometimes your circumstances might mean that you need additional help in dealing with us. This could be due to your physical or mental health, family or financial situation, or cultural background. If you are comfortable, you can tell us about your situation, and we will work with you to discuss available support. You can now pay overdue premiums online and email yourself a receipt at insurance line dot com dot a u forward slash pay. At the end of the call, you may also have the opportunity to provide feedback. Please stay on the line at the end of the call to answer a few quick questions about your experience today. Good morning. You're speaking with Fred. How can I help you today? Yeah. Of course. Can I start with the policy number, please? Yep. Thank you. And can I just confirm the policy owner's full name, please? And date of birth? Thank you. So which where did you say you're calling from? Perfect. Thank you. I've got your call your the policy here for Brenda. And what address would you have on file for her? Thank you so much for that. Yeah. I've got the life insurance here. We don't have certificate of currency for the life insurance policy, but we can send out a updated policy schedule. And what email address would that be sent to? Sorry. Info at oak view. Dot com. Sorry. Bear with me. I just got that through request through. And it's just the policy schedule you want for that policy? That'll be on the same not the same policy schedule, but I can see the funeral policy as well. I can did you wanna re yep. No worries. Do you mind if I could please put you on hold? Thank you so much for holding there. Sorry about the wait. So so that's all done for you, sir. I've requested the policy schedules for both the funeral and life insurance to be emailed to that info at oaksi financial dot com dot a u? Awesome. So you should receive it can take up to twenty four hours for you to receive that. No worries. Is there anything else I can help you with today? Yep. Thank you, and you too. Take care. Bye bye. Thank you for 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to Insurance Line. Please note that all our calls are monitored or recorded for training, quality assurance, and verification purposes. If you have your policy number and would like to make a payment using our self-service payment portal, please press 1. If you'd like to discuss purchasing a new or additional insurance policy, press 2. To lodge a claim or check the progress of an existing claim, press 3.\n\nTo cancel your policy, press 4. For all other inquiries, press 5. To hear these options For funeral insurance, press 1. For life insurance, press 2. For income protection plus Sometimes your circumstances might mean that you need additional help in dealing with us.\n\nThis could be due to your physical or mental health, family or financial situation, or cultural background. If you are comfortable, you can tell us about your situation, and we will work with you to discuss available support. You can now pay overdue premiums online and email yourself a receipt at insurance line dot com dot a u forward slash pay. At the end of the call, you may also have the opportunity to provide feedback. Please stay on the line at the end of the call to answer a few quick questions about your experience today.\n\nGood morning. You're speaking with Fred. How can I help you today? Yeah. Of course.\n\nCan I start with the policy number, please? Yep. Thank you. And can I just confirm the policy owner's full name, please? And date of birth?\n\nThank you. So which where did you say you're calling from? Perfect. Thank you. I've got your call your the policy here for Brenda.\n\nAnd what address would you have on file for her? Thank you so much for that. Yeah. I've got the life insurance here. We don't have certificate of currency for the life insurance policy, but we can send out a updated policy schedule.\n\nAnd what email address would that be sent to? Sorry. Info at oak view. Dot com. Sorry.\n\nBear with me. I just got that through request through. And it's just the policy schedule you want for that policy? That'll be on the same not the same policy schedule, but I can see the funeral policy as well. I can did you wanna re yep.\n\nNo worries. Do you mind if I could please put you on hold? Thank you so much for holding there. Sorry about the wait. So so that's all done for you, sir.\n\nI've requested the policy schedules for both the funeral and life insurance to be emailed to that info at oaksi financial dot com dot a u? Awesome. So you should receive it can take up to twenty four hours for you to receive that. No worries. Is there anything else I can help you with today?\n\nYep. Thank you, and you too. Take care. Bye bye. Thank you for taking","paragraphs":[{"sentences":[{"text":"Welcome to Insurance Line.","start":0.96,"end":2.74,"sentiment":"neutral","sentiment_score":0.20975186675786972},{"text":"Please note that all our calls are monitored or recorded for training, quality assurance, and verification purposes.","start":3.04,"end":8.98,"sentiment":"neutral","sentiment_score":0.02902511726407444},{"text":"If you have your policy number and would like to make a payment using our self-service payment portal, please press 1.","start":9.679999,"end":15.86,"sentiment":"neutral","sentiment_score":0.04567661602050066},{"text":"If you'd like to discuss purchasing a new or additional insurance policy, press 2.","start":15.945,"end":21.244999,"sentiment":"neutral","sentiment_score":0.022250345309398005},{"text":"To lodge a claim or check the progress of an existing claim, press 3.","start":21.545,"end":25.645,"sentiment":"neutral","sentiment_score":0.012891390294368778}],"sentiment":"neutral","sentiment_score":0.03976610993434276,"num_words":70,"start":0.96,"end":25.645},{"sentences":[{"text":"To cancel your policy, press 4.","start":25.785,"end":28.285,"sentiment":"neutral","sentiment_score":0.0005902570361892382},{"text":"For all other inquiries, press 5.","start":28.425,"end":30.92,"sentiment":"neutral","sentiment_score":0.02693823290367921},{"text":"To hear these options For funeral insurance, press 1.","start":31.060001,"end":34.52,"sentiment":"neutral","sentiment_score":0.020007360002232924},{"text":"For life insurance, press 2.","start":34.66,"end":36.920002,"sentiment":"neutral","sentiment_score":0.022293396294116974},{"text":"For income protection plus Sometimes your circumstances might mean that you need additional help in dealing with us.","start":37.14,"end":45.825,"sentiment":"neutral","sentiment_score":-0.01273626099444098}],"sentiment":"neutral","sentiment_score":0.0051693514370444145,"num_words":44,"start":25.785,"end":45.825},{"sentences":[{"text":"This could be due to your physical or mental health, family or financial situation, or cultural background.","start":46.305,"end":51.285,"sentiment":"neutral","sentiment_score":-0.0589594065266497},{"text":"If you are comfortable, you can tell us about your situation, and we will work with you to discuss available support.","start":51.505,"end":57.045,"sentiment":"neutral","sentiment_score":0.2165925286355473},{"text":"You can now pay overdue premiums online and email yourself a receipt at insurance line dot com dot a u forward slash pay.","start":57.425,"end":65.41,"sentiment":"neutral","sentiment_score":0.23088264206181403},{"text":"At the end of the call, you may also have the opportunity to provide 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address would you have on file for her?","start":161.74501,"end":164.485,"sentiment":"neutral","sentiment_score":0.00022401716560125387},{"text":"Thank you so much for that.","start":175.185,"end":176.80501,"sentiment":"positive","sentiment_score":0.7238300244013468},{"text":"Yeah.","start":177.02,"end":177.1,"sentiment":"neutral","sentiment_score":0.25091180205345154},{"text":"I've got the life insurance here.","start":177.1,"end":179.28,"sentiment":"neutral","sentiment_score":0.20862631499767303},{"text":"We don't have certificate of currency for the life insurance policy, but we can send out a updated policy schedule.","start":189.34,"end":197.765,"sentiment":"neutral","sentiment_score":0.040256565203890204}],"sentiment":"neutral","sentiment_score":0.15472142591119506,"num_words":43,"start":161.74501,"end":197.765},{"sentences":[{"text":"And what email address would that be sent to?","start":201.905,"end":205.32,"sentiment":"neutral","sentiment_score":0.02925128572516971},{"text":"Sorry.","start":213.0,"end":213.5,"sentiment":"neutral","sentiment_score":-0.0092111611738801},{"text":"Info at oak view.","start":213.64001,"end":217.02,"sentiment":"neutral","sentiment_score":0.0005404038820415736},{"text":"Dot com.","start":225.715,"end":226.85501,"sentiment":"neutral","sentiment_score":0.0003463495522737503},{"text":"Sorry.","start":232.78,"end":233.18,"sentiment":"neutral","sentiment_score":-0.02033421956002712}],"sentiment":"neutral","sentiment_score":0.013915912083843174,"num_words":17,"start":201.905,"end":233.18},{"sentences":[{"text":"Bear with me.","start":233.18,"end":233.82,"sentiment":"neutral","sentiment_score":-0.027873675028483074},{"text":"I just got that through request through.","start":233.82,"end":236.8,"sentiment":"neutral","sentiment_score":-0.004608567538005965},{"text":"And it's just the policy schedule you want for that policy?","start":242.66501,"end":246.685,"sentiment":"neutral","sentiment_score":0.017477118494835766},{"text":"That'll be on the same not the same policy schedule, but I can see the funeral policy as well.","start":258.43,"end":269.16998,"sentiment":"neutral","sentiment_score":0.012681319133231514},{"text":"I can did you wanna re yep.","start":269.855,"end":272.755,"sentiment":"neutral","sentiment_score":0.018347546458244324}],"sentiment":"neutral","sentiment_score":0.009483940304910883,"num_words":47,"start":233.18,"end":272.755},{"sentences":[{"text":"No worries.","start":275.855,"end":276.755,"sentiment":"neutral","sentiment_score":0.03738795965909958},{"text":"Do you mind if I could please put you on hold?","start":281.295,"end":283.29,"sentiment":"neutral","sentiment_score":-0.011460838077420538},{"text":"Thank you so much for holding there.","start":549.875,"end":551.555,"sentiment":"neutral","sentiment_score":0.15949884057044983},{"text":"Sorry about the wait.","start":551.555,"end":552.935,"sentiment":"neutral","sentiment_score":-0.053743550553917885},{"text":"So so that's all done for you, sir.","start":554.27496,"end":557.875,"sentiment":"neutral","sentiment_score":0.23248705454170704}],"sentiment":"neutral","sentiment_score":0.08469127558055334,"num_words":32,"start":275.855,"end":557.875},{"sentences":[{"text":"I've requested the policy schedules for both the funeral and life insurance to be emailed to that info at oaksi financial dot com dot a u?","start":557.875,"end":570.21,"sentiment":"neutral","sentiment_score":0.05934243548948031},{"text":"Awesome.","start":572.585,"end":573.065,"sentiment":"positive","sentiment_score":0.371525764465332},{"text":"So you should receive it can take up to twenty four hours for you to receive that.","start":573.065,"end":577.085,"sentiment":"neutral","sentiment_score":0.2179565727710724},{"text":"No worries.","start":581.46497,"end":582.02496,"sentiment":"neutral","sentiment_score":0.23428332060575485},{"text":"Is there anything else I can help you with today?","start":582.02496,"end":584.27686,"sentiment":"neutral","sentiment_score":0.19471970498561858}],"sentiment":"neutral","sentiment_score":0.14349025920299546,"num_words":56,"start":557.875,"end":584.27686},{"sentences":[{"text":"Yep.","start":587.47687,"end":587.97687,"sentiment":"neutral","sentiment_score":0.289031445980072},{"text":"Thank you, and you too.","start":588.3569,"end":589.5569,"sentiment":"positive","sentiment_score":0.38891543745994567},{"text":"Take care.","start":589.5569,"end":590.2969,"sentiment":"positive","sentiment_score":0.361061692237854},{"text":"Bye bye.","start":591.87683,"end":592.53687,"sentiment":"neutral","sentiment_score":0.11370798200368881},{"text":"Thank you for taking","start":593.7969,"end":594.79193,"sentiment":"positive","sentiment_score":0.5735303703695536}],"sentiment":"positive","sentiment_score":0.39123353308865,"num_words":14,"start":587.47687,"end":594.79193}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Insurance Line. Please note that all our calls are monitored or recorded for training, quality assurance, and verification purposes. If you have your policy number and would like to make a payment using our self-service payment portal, please press 1. If you'd like to discuss purchasing a new or additional insurance policy, press 2. To lodge a claim or check the progress of an existing claim, press 3.\n\nTo cancel your policy, press 4. For all other inquiries, press 5. To hear these options For funeral insurance, press 1. For life insurance, press 2. For income protection plus Sometimes your circumstances might mean that you need additional help in dealing with us.\n\nThis could be due to your physical or mental health, family or financial situation, or cultural background. If you are comfortable, you can tell us about your situation, and we will work with you to discuss available support. You can now pay overdue premiums online and email yourself a receipt at insurance line dot com dot a u forward slash pay. At the end of the call, you may also have the opportunity to provide feedback. Please stay on the line at the end of the call to answer a few quick questions about your experience today.\n\nGood morning. You're speaking with Fred. How can I help you today?\n\nChannel 0: Hi. My name is Dana. I'm from Okene Financial. I have a mutual client with I believe a life and funeral policy. Can I give you the details?\n\nWe've got a you should have a third party, I'm sorry, on file for a mutual client.\n\nChannel 1: Yeah. Of course. Can I start with the policy number, please?\n\nChannel 0: Absolutely. I believe it is 8097\n\nChannel 1: Yep.\n\nChannel 0: 0573.\n\nChannel 1: Thank you. And can I just\n\nChannel 0: Thanks.\n\nChannel 1: confirm the policy owner's full name, please?\n\nChannel 0: Absolutely. It's Brenda Lee Kelly.\n\nChannel 1: And date of birth?\n\nChannel 0: It's the twenty fifth sorry. 1977. My apologies.\n\nChannel 1: Thank you. So which where did you say you're calling from?\n\nChannel 0: Okay. Financial.\n\nChannel 1: Perfect. Thank you. I've got your call your the policy here for\n\nChannel 0: Perfect.\n\nChannel 1: Brenda. And\n\nChannel 0: I'm\n\nChannel 1: what\n\nChannel 0: just\n\nChannel 1: address\n\nChannel 0: wanting to\n\nChannel 1: would\n\nChannel 0: find\n\nChannel 1: you\n\nChannel 0: out.\n\nChannel 1: have on file for her?\n\nChannel 0: Oh, absolutely. It is 3103 Slash 4 Carringle Court, Fenney Effect Fenney Bay, Northern Territory 0820.\n\nChannel 1: Thank you so much for that.\n\nChannel 0: Thanks.\n\nChannel 1: Yeah. I've got the life insurance here.\n\nChannel 0: Excellent. I'm just wondering if I can grab see if you guys can email us an updated certificate of currency for the policy.\n\nChannel 1: We don't have certificate of currency for the life insurance policy, but we can send out a updated policy schedule.\n\nChannel 0: Yeah. That'd be perfect. Thank you so much.\n\nChannel 1: And what email address would that be sent to?\n\nChannel 0: The one on the top of the third party, which is info@otfinancial.com.au, if possible.\n\nChannel 1: Sorry. Info at\n\nChannel 0: At oaksview.\n\nChannel 1: oak view.\n\nChannel 0: Yep. Yep. Financial dot com dot a u.\n\nChannel 1: Dot com. Sorry. Bear with me. I just got that through\n\nChannel 0: Yeah.\n\nChannel 1: request\n\nChannel 0: You\n\nChannel 1: through.\n\nChannel 0: you're right.\n\nChannel 1: And it's just the policy schedule you want for that policy?\n\nChannel 0: Yeah. That'd be great. Thank you. Can I also double check? I believe the client has funeral insurance as well.\n\nWould that be something separate to your department, or would that show on the same policy schedule?\n\nChannel 1: That'll be on the same not the same policy schedule, but I can see the funeral policy as well. I\n\nChannel 0: Are\n\nChannel 1: can\n\nChannel 0: you able\n\nChannel 1: did\n\nChannel 0: to\n\nChannel 1: you wanna\n\nChannel 0: send that\n\nChannel 1: re\n\nChannel 0: as well?\n\nChannel 1: yep.\n\nChannel 0: Yeah. Thank you so much.\n\nChannel 1: No worries. Do you mind if I could please put you on hold?\n\nChannel 0: Yeah. Absolutely. Thank you. Yeah.\n\nChannel 1: Thank you so much for holding there. Sorry about the wait.\n\nChannel 0: That's okay. That's okay. Thank you\n\nChannel 1: So\n\nChannel 0: so much.\n\nChannel 1: so that's all done for you, sir. I've requested the policy schedules for both the funeral and life insurance to be emailed to that info at oaksi financial dot com dot a u?\n\nChannel 0: Yes. Perfect. Thank you so much.\n\nChannel 1: Awesome. So you should receive it can take up to twenty four hours for you to receive that.\n\nChannel 0: Okay. Beautiful. Thank you so much for your help. I really appreciate it.\n\nChannel 1: No worries. Is there anything else I can help you with today?\n\nChannel 0: Oh, that's everything. Thank you. I hope you have a good\n\nChannel 1: Yep.\n\nChannel 0: day.\n\nChannel 1: Thank you, and you too. Take care.\n\nChannel 0: Thanks. See you later. Bye.\n\nChannel 1: Bye bye. Thank you for taking","paragraphs":[{"sentences":[{"text":"Welcome to Insurance Line.","start":0.96,"end":2.74,"sentiment":"neutral","sentiment_score":0.20975186675786972},{"text":"Please note that all our calls are monitored or recorded for training, quality assurance, and verification purposes.","start":3.04,"end":8.98,"sentiment":"neutral","sentiment_score":0.02902511726407444},{"text":"If you have your policy number and would like to make a payment using our self-service payment portal, please press 1.","start":9.679999,"end":15.86,"sentiment":"neutral","sentiment_score":0.04567661602050066},{"text":"If you'd like to discuss purchasing a new or additional insurance policy, press 2.","start":15.945,"end":21.244999,"sentiment":"neutral","sentiment_score":0.022250345309398005},{"text":"To lodge a claim or check the progress of an existing claim, press 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us.","start":37.14,"end":45.825,"sentiment":"neutral","sentiment_score":-0.01273626099444098}],"sentiment":"neutral","sentiment_score":0.0051693514370444145,"channel":1,"num_words":44,"start":25.785,"end":45.825},{"sentences":[{"text":"This could be due to your physical or mental health, family or financial situation, or cultural background.","start":46.305,"end":51.285,"sentiment":"neutral","sentiment_score":-0.0589594065266497},{"text":"If you are comfortable, you can tell us about your situation, and we will work with you to discuss available support.","start":51.505,"end":57.045,"sentiment":"neutral","sentiment_score":0.2165925286355473},{"text":"You can now pay overdue premiums online and email yourself a receipt at insurance line dot com dot a u forward slash pay.","start":57.425,"end":65.41,"sentiment":"neutral","sentiment_score":0.23088264206181403},{"text":"At the end of the call, you may also have the opportunity to provide 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got a you should have a third party, I'm sorry, on file for a mutual client.","start":99.78,"end":103.64,"sentiment":"neutral","sentiment_score":-0.11999477621387034}],"sentiment":"neutral","sentiment_score":-0.11999477621387034,"channel":0,"num_words":17,"start":99.78,"end":103.64},{"sentences":[{"text":"Yeah.","start":104.53,"end":104.85,"sentiment":"neutral","sentiment_score":-0.014735640026628973},{"text":"Of course.","start":104.85,"end":105.375,"sentiment":"neutral","sentiment_score":-0.012379453517496586},{"text":"Can I start with the policy number, please?","start":105.375,"end":108.435,"sentiment":"neutral","sentiment_score":-0.0028516442980617285}],"sentiment":"neutral","sentiment_score":-0.005664336495101452,"channel":1,"num_words":11,"start":104.53,"end":108.435},{"sentences":[{"text":"Absolutely.","start":109.185,"end":109.685,"sentiment":"neutral","sentiment_score":0.009569738991558552},{"text":"I believe it is 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Kelly.","start":127.72,"end":129.02,"sentiment":"neutral","sentiment_score":0.003919964772649109}],"sentiment":"neutral","sentiment_score":0.005475570354610682,"channel":0,"num_words":5,"start":127.159996,"end":129.02},{"sentences":[{"text":"And date of birth?","start":135.19,"end":136.33,"sentiment":"neutral","sentiment_score":-0.0023534309584647417}],"sentiment":"neutral","sentiment_score":-0.0023534309584647417,"channel":1,"num_words":4,"start":135.19,"end":136.33},{"sentences":[{"text":"It's the twenty fifth sorry.","start":137.635,"end":139.315,"sentiment":"neutral","sentiment_score":-0.044884143024683},{"text":"1977.","start":139.315,"end":142.19499,"sentiment":"neutral","sentiment_score":-0.05226872488856315},{"text":"My apologies.","start":142.19499,"end":142.935,"sentiment":"neutral","sentiment_score":-0.15742526203393936}],"sentiment":"neutral","sentiment_score":-0.07394249550998211,"channel":0,"num_words":8,"start":137.635,"end":142.935},{"sentences":[{"text":"Thank you.","start":143.855,"end":144.67499,"sentiment":"neutral","sentiment_score":-0.016412039287388325},{"text":"So which where did you say you're calling from?","start":145.215,"end":148.355,"sentiment":"neutral","sentiment_score":-0.031244643446471956}],"sentiment":"neutral","sentiment_score":-0.02854780632663857,"channel":1,"num_words":11,"start":143.855,"end":148.355},{"sentences":[{"text":"Okay.","start":149.29,"end":149.53,"sentiment":"neutral","sentiment_score":0.016819298267364502},{"text":"Financial.","start":149.53,"end":150.03,"sentiment":"neutral","sentiment_score":0.030797604471445084}],"sentiment":"neutral","sentiment_score":0.023808451369404793,"channel":0,"num_words":2,"start":149.29,"end":150.03},{"sentences":[{"text":"Perfect.","start":153.82,"end":154.3,"sentiment":"neutral","sentiment_score":0.22858089208602905},{"text":"Thank you.","start":154.3,"end":155.02,"sentiment":"neutral","sentiment_score":0.32509420812129974},{"text":"I've got your call your the policy here 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The agent also requests an updated certificate of currency for the caller's policy and asks for the policy schedule to be emailed to the caller. The caller is instructed to receive the policy schedule within 24 hours and thanks the agent for their help."},"intents":{"segments":[{"text":"My name is Dana. I'm from Okene Financial. I have a mutual client with I believe a life and funeral policy. Can I give you the details?","start_word":224,"end_word":250,"intents":[{"intent":"Inform callers about policies","confidence_score":0.016710605}]},{"text":"I'm just wondering if I can grab see if you guys can email us an updated certificate of currency for the policy. We don't have certificate of currency for the life insurance policy, but we can send out a updated policy schedule. Yeah.","start_word":392,"end_word":434,"intents":[{"intent":"Request a new policy schedule","confidence_score":0.00008920766},{"intent":"Send policy schedules","confidence_score":0.036436256}]},{"text":"Is there anything else I can help you with today?","start_word":694,"end_word":703,"intents":[{"intent":"Provide assistance","confidence_score":0.2122625}]}]},"sentiments":{"segments":[{"text":"Welcome to Insurance Line. Please note that all our calls are monitored or recorded for training, quality assurance, and verification purposes. If you have your policy number and would like to make a payment using our self-service payment portal, please press 1. If you'd like to discuss purchasing a new or additional insurance policy, press 2. To lodge a claim or check the progress of an existing claim, press 3. To cancel your policy, press 4. For all other inquiries, press 5. To hear these options For funeral insurance, press 1. For life insurance, press 2. For income protection plus Sometimes your circumstances might mean that you need additional help in dealing with us. This could be due to your physical or mental health, family or financial situation, or cultural background. If you are comfortable, you can tell us about your situation, and we will work with you to discuss available support. You can now pay overdue premiums online and email yourself a receipt at insurance line dot com dot a u forward slash pay. At the end of the call, you may also have the opportunity to provide feedback. Please stay on the line at the end of the call to answer a few quick questions about your experience today.","start_word":0,"end_word":210,"sentiment":"neutral","sentiment_score":0.09121406078338624},{"text":"Good morning. You're speaking with Fred. How can I help you today?","start_word":211,"end_word":222,"sentiment":"positive","sentiment_score":0.3714216947555542},{"text":"Hi. My name is Dana. I'm from Okene Financial. I have a mutual client with I believe a life and funeral policy. Can I give you the details? We've got a you should have a third party, I'm sorry, on file for a mutual client. Yeah. Of course. Can I start with the policy number, please? Absolutely. I believe it is 8097 Yep. 0573. Thank you. And can I just Thanks. confirm the policy owner's full name, please? Absolutely. It's Brenda Lee Kelly. And date of birth? It's the twenty fifth sorry. 1977. My apologies. Thank you. So which where did you say you're calling from? Okay. Financial. Perfect. Thank you. I've got your call your the policy here for Perfect. Brenda. And I'm what just address wanting to would find you out. have on file for her? Oh, absolutely. It is 3103 Slash 4 Carringle Court, Fenney Effect Fenney Bay, Northern Territory 0820.","start_word":223,"end_word":376,"sentiment":"neutral","sentiment_score":0.010415025986731052},{"text":"Thank you so much for that. Thanks.","start_word":377,"end_word":383,"sentiment":"positive","sentiment_score":0.7064234614372253},{"text":"Yeah. I've got the life insurance here.","start_word":384,"end_word":390,"sentiment":"neutral","sentiment_score":0.2100692242383957},{"text":"Excellent.","start_word":391,"end_word":391,"sentiment":"positive","sentiment_score":0.5432218313217163},{"text":"I'm just wondering if I can grab see if you guys can email us an updated certificate of currency for the policy. We don't have certificate of currency for the life insurance policy, but we can send out a updated policy schedule. Yeah.","start_word":392,"end_word":434,"sentiment":"neutral","sentiment_score":0.09331323206424712},{"text":"That'd be perfect. Thank you so much.","start_word":435,"end_word":441,"sentiment":"positive","sentiment_score":0.5588113069534302},{"text":"And what email address would that be sent to? The one on the top of the third party, which is info@otfinancial.com.au, if possible. Sorry. Info at At oaksview. oak view. Yep. Yep. Financial dot com dot a u. Dot com. Sorry. Bear with me. I just got that through Yeah. request You through. you're right. And it's just the policy schedule you want for that policy? Yeah.","start_word":442,"end_word":508,"sentiment":"neutral","sentiment_score":0.013866793364286424},{"text":"That'd be great.","start_word":509,"end_word":511,"sentiment":"positive","sentiment_score":0.3471405506134033},{"text":"Thank you. Can I also double check? I believe the client has funeral insurance as well. Would that be something separate to your department, or would that show on the same policy schedule? That'll be on the same not the same policy schedule, but I can see the funeral policy as well. I Are can you able did to you wanna send that re as well? yep. Yeah. Thank you so much. No worries. Do you mind if I could please put you on hold? Yeah. Absolutely. Thank you. Yeah. Thank you so much for holding there. Sorry about the wait. That's okay. That's okay. Thank you So so much. so that's all done for you, sir. I've requested the policy schedules for both the funeral and life insurance to be emailed to that info at oaksi financial dot com dot a u? Yes. Perfect. Thank you so much.","start_word":512,"end_word":660,"sentiment":"neutral","sentiment_score":0.06677303463220596},{"text":"Awesome.","start_word":661,"end_word":661,"sentiment":"positive","sentiment_score":0.371525764465332},{"text":"So you should receive it can take up to twenty four hours for you to receive that. Okay.","start_word":662,"end_word":679,"sentiment":"neutral","sentiment_score":0.22012153267860413},{"text":"Beautiful. Thank you so much for your help. I really appreciate it.","start_word":680,"end_word":691,"sentiment":"positive","sentiment_score":0.6055206656455994},{"text":"No worries. Is there anything else I can help you with today? 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