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Bye.","paragraphs":[{"sentences":[{"text":"Line plate.","start":5.3599997,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.013236002996563911},{"text":"This is Jay.","start":5.8399997,"end":6.74,"sentiment":"neutral","sentiment_score":0.021597810710469883},{"text":"Yeah.","start":10.639999,"end":10.88,"sentiment":"neutral","sentiment_score":0.02546292543411255},{"text":"Who was calling?","start":10.88,"end":11.679999,"sentiment":"neutral","sentiment_score":0.00548140611499548},{"text":"Sorry.","start":11.679999,"end":12.179999,"sentiment":"neutral","sentiment_score":-0.033679381012916565}],"sentiment":"neutral","sentiment_score":0.009949320089071989,"num_words":10,"start":5.3599997,"end":12.179999},{"sentences":[{"text":"Mary from where?","start":16.935,"end":17.895,"sentiment":"neutral","sentiment_score":-0.010028022030989328},{"text":"Sorry.","start":17.895,"end":18.395,"sentiment":"neutral","sentiment_score":-0.0260494165122509},{"text":"Vigilance.","start":20.615,"end":21.115,"sentiment":"neutral","sentiment_score":-0.0044146813452243805},{"text":"Yep.","start":23.095001,"end":23.335,"sentiment":"neutral","sentiment_score":0.00558032002300024},{"text":"What was it in regards to?","start":23.335,"end":24.615,"sentiment":"neutral","sentiment_score":-0.017404788484176}],"sentiment":"neutral","sentiment_score":-0.013283047902708253,"num_words":12,"start":16.935,"end":24.615},{"sentences":[{"text":"Sorry.","start":24.615,"end":25.115,"sentiment":"neutral","sentiment_score":-0.06495591253042221},{"text":"Yep.","start":29.175,"end":29.61,"sentiment":"neutral","sentiment_score":0.01725413277745247},{"text":"Yep.","start":30.890001,"end":31.29,"sentiment":"neutral","sentiment_score":0.038122691214084625},{"text":"Give me two moments.","start":31.29,"end":32.35,"sentiment":"neutral","sentiment_score":0.04527576081454754},{"text":"No worries.","start":33.93,"end":34.670002,"sentiment":"neutral","sentiment_score":0.08779573440551758}],"sentiment":"neutral","sentiment_score":0.03856838039226002,"num_words":9,"start":24.615,"end":34.670002},{"sentences":[{"text":"Hi, Mary.","start":61.36,"end":61.76,"sentiment":"neutral","sentiment_score":0.0746950563043356},{"text":"Are you still there?","start":61.76,"end":62.66,"sentiment":"neutral","sentiment_score":0.011864344123750925},{"text":"Yes.","start":63.84,"end":64.16,"sentiment":"neutral","sentiment_score":-0.11323082447052002},{"text":"I can't get through to Adam.","start":64.16,"end":65.36,"sentiment":"neutral","sentiment_score":-0.3257731298605601},{"text":"Sorry.","start":65.36,"end":65.52,"sentiment":"neutral","sentiment_score":-0.1871504783630371}],"sentiment":"neutral","sentiment_score":-0.14701232806380307,"num_words":14,"start":61.36,"end":65.52},{"sentences":[{"text":"Could I take a message and tell him to give you a callback, please?","start":65.52,"end":68.1,"sentiment":"neutral","sentiment_score":-0.1080095139997346},{"text":"Okay.","start":72.48293,"end":72.96294,"sentiment":"neutral","sentiment_score":0.14727702736854553},{"text":"No worries.","start":72.96294,"end":73.522934,"sentiment":"neutral","sentiment_score":0.18591701239347458},{"text":"Thank you.","start":73.522934,"end":74.26293,"sentiment":"positive","sentiment_score":0.34849750995635986},{"text":"Bye.","start":75.522934,"end":76.022934,"sentiment":"neutral","sentiment_score":0.06101026013493538}],"sentiment":"neutral","sentiment_score":-0.011750843189656735,"num_words":20,"start":65.52,"end":76.022934}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Line plate. This is Jay.\n\nChannel 0: Hello. Good morning. Looking for Adam Bradley.\n\nChannel 1: Yeah. Who was calling? Sorry.\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: Mary from where? Sorry.\n\nChannel 0: Vigilance?\n\nChannel 1: Vigilance.\n\nChannel 0: Yes.\n\nChannel 1: Yep. What was it in regards to? Sorry.\n\nChannel 0: Yeah. We're trying to present cybersecurity with him.\n\nChannel 1: Yep. Yep. Give me two moments.\n\nChannel 0: Thank you.\n\nChannel 1: No worries. Hi, Mary. Are you still there?\n\nChannel 0: Yes.\n\nChannel 1: Yes. I can't get through to Adam. Sorry. Could I take a message and tell him to give you a callback, please?\n\nChannel 0: I see. No worries. Maybe I'll just drop an email to him. Thank you.\n\nChannel 1: Okay. No worries. Thank you.\n\nChannel 0: Mhmm. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Line plate.","start":5.3599997,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.013236002996563911},{"text":"This is Jay.","start":5.8399997,"end":6.74,"sentiment":"neutral","sentiment_score":0.021597810710469883}],"sentiment":"neutral","sentiment_score":0.018253087624907495,"channel":1,"num_words":5,"start":5.3599997,"end":6.74},{"sentences":[{"text":"Hello.","start":7.44,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.13350948691368103},{"text":"Good morning.","start":7.9199996,"end":8.559999,"sentiment":"positive","sentiment_score":0.36184003949165344},{"text":"Looking for Adam 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where?","start":16.935,"end":17.895,"sentiment":"neutral","sentiment_score":-0.010028022030989328},{"text":"Sorry.","start":17.895,"end":18.395,"sentiment":"neutral","sentiment_score":-0.0260494165122509}],"sentiment":"neutral","sentiment_score":-0.014033370651304722,"channel":1,"num_words":4,"start":16.935,"end":18.395},{"sentences":[{"text":"Vigilance?","start":19.015,"end":19.515,"sentiment":"neutral","sentiment_score":-0.00837954692542553}],"sentiment":"neutral","sentiment_score":-0.00837954692542553,"channel":0,"num_words":1,"start":19.015,"end":19.515},{"sentences":[{"text":"Vigilance.","start":20.615,"end":21.115,"sentiment":"neutral","sentiment_score":-0.0044146813452243805}],"sentiment":"neutral","sentiment_score":-0.0044146813452243805,"channel":1,"num_words":1,"start":20.615,"end":21.115},{"sentences":[{"text":"Yes.","start":22.295,"end":22.795,"sentiment":"neutral","sentiment_score":0.013830500654876232}],"sentiment":"neutral","sentiment_score":0.013830500654876232,"channel":0,"num_words":1,"start":22.295,"end":22.795},{"sentences":[{"text":"Yep.","start":23.095001,"end":23.335,"sentiment":"neutral","sentiment_score":0.00558032002300024},{"text":"What was it in regards to?","start":23.335,"end":24.615,"sentiment":"neutral","sentiment_score":-0.017404788484176},{"text":"Sorry.","start":24.615,"end":25.115,"sentiment":"neutral","sentiment_score":-0.06495591253042221}],"sentiment":"neutral","sentiment_score":-0.020475540426559746,"channel":1,"num_words":8,"start":23.095001,"end":25.115},{"sentences":[{"text":"Yeah.","start":25.859999,"end":26.019999,"sentiment":"neutral","sentiment_score":-0.036972030997276306},{"text":"We're trying to present cybersecurity with him.","start":26.019999,"end":28.759998,"sentiment":"neutral","sentiment_score":-0.04315344510333879}],"sentiment":"neutral","sentiment_score":-0.042380768340080976,"channel":0,"num_words":8,"start":25.859999,"end":28.759998},{"sentences":[{"text":"Yep.","start":29.175,"end":29.61,"sentiment":"neutral","sentiment_score":0.01725413277745247},{"text":"Yep.","start":30.890001,"end":31.29,"sentiment":"neutral","sentiment_score":0.038122691214084625},{"text":"Give me two moments.","start":31.29,"end":32.35,"sentiment":"neutral","sentiment_score":0.04527576081454754}],"sentiment":"neutral","sentiment_score":0.03941331120828787,"channel":1,"num_words":6,"start":29.175,"end":32.35},{"sentences":[{"text":"Thank you.","start":32.82,"end":33.559998,"sentiment":"positive","sentiment_score":0.35903744399547577}],"sentiment":"positive","sentiment_score":0.35903744399547577,"channel":0,"num_words":2,"start":32.82,"end":33.559998},{"sentences":[{"text":"No worries.","start":33.93,"end":34.670002,"sentiment":"neutral","sentiment_score":0.08779573440551758},{"text":"Hi, Mary.","start":61.36,"end":61.76,"sentiment":"neutral","sentiment_score":0.0746950563043356},{"text":"Are you still there?","start":61.76,"end":62.66,"sentiment":"neutral","sentiment_score":0.011864344123750925}],"sentiment":"neutral","sentiment_score":0.046554869739338756,"channel":1,"num_words":8,"start":33.93,"end":62.66},{"sentences":[{"text":"Yes.","start":63.35,"end":63.85,"sentiment":"neutral","sentiment_score":-0.02913491800427437}],"sentiment":"neutral","sentiment_score":-0.02913491800427437,"channel":0,"num_words":1,"start":63.35,"end":63.85},{"sentences":[{"text":"Yes.","start":63.84,"end":64.16,"sentiment":"neutral","sentiment_score":-0.11323082447052002},{"text":"I can't get through to Adam.","start":64.16,"end":65.36,"sentiment":"neutral","sentiment_score":-0.3257731298605601},{"text":"Sorry.","start":65.36,"end":65.52,"sentiment":"neutral","sentiment_score":-0.1871504783630371},{"text":"Could I take a message and tell him to give you a callback, please?","start":65.52,"end":68.1,"sentiment":"neutral","sentiment_score":-0.1080095139997346}],"sentiment":"neutral","sentiment_score":-0.17123423990878192,"channel":1,"num_words":22,"start":63.84,"end":68.1},{"sentences":[{"text":"I see.","start":68.44294,"end":69.18294,"sentiment":"neutral","sentiment_score":-0.00838865153491497},{"text":"No worries.","start":69.32294,"end":69.96294,"sentiment":"neutral","sentiment_score":0.023973439820110798},{"text":"Maybe I'll just drop an email to him.","start":69.96294,"end":72.20294,"sentiment":"neutral","sentiment_score":0.02015066333115101},{"text":"Thank you.","start":72.20294,"end":72.94294,"sentiment":"positive","sentiment_score":0.3583425432443619}],"sentiment":"neutral","sentiment_score":0.06493285497916597,"channel":0,"num_words":14,"start":68.44294,"end":72.94294},{"sentences":[{"text":"Okay.","start":72.48293,"end":72.96294,"sentiment":"neutral","sentiment_score":0.14727702736854553},{"text":"No worries.","start":72.96294,"end":73.522934,"sentiment":"neutral","sentiment_score":0.18591701239347458},{"text":"Thank you.","start":73.522934,"end":74.26293,"sentiment":"positive","sentiment_score":0.34849750995635986}],"sentiment":"neutral","sentiment_score":0.2432212144136429,"channel":1,"num_words":5,"start":72.48293,"end":74.26293},{"sentences":[{"text":"Mhmm.","start":74.68294,"end":75.18294,"sentiment":"neutral","sentiment_score":0.12546122074127197},{"text":"Bye.","start":75.24294,"end":75.74294,"sentiment":"neutral","sentiment_score":0.12039119005203248}],"sentiment":"neutral","sentiment_score":0.12292620539665222,"channel":0,"num_words":2,"start":74.68294,"end":75.74294},{"sentences":[{"text":"Bye.","start":75.522934,"end":76.022934,"sentiment":"neutral","sentiment_score":0.06101026013493538}],"sentiment":"neutral","sentiment_score":0.06101026013493538,"channel":1,"num_words":1,"start":75.522934,"end":76.022934}]},"summary":{"result":"success","short":"The customer, named Mary, is trying to reach Adam Bradley from an AI company calledGenerationance AI. She asks the agent, named Jay, for a callback and offers to leave a message. Jay takes a message and agrees to pass on the message to Adam."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Line plate. This is Jay. Hello.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.04352237656712532},{"text":"Good morning.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.3545059561729431},{"text":"Looking for Adam Bradley. Yeah. Who was calling? Sorry. Mary from Vigilance AI. Mary from where? Sorry. Vigilance? Vigilance. Yes. Yep. What was it in regards to? Sorry. Yeah. We're trying to present cybersecurity with him. Yep. Yep. Give me two moments.","start_word":8,"end_word":49,"sentiment":"neutral","sentiment_score":0.002942655235528946},{"text":"Thank you.","start_word":50,"end_word":51,"sentiment":"positive","sentiment_score":0.3430628180503845},{"text":"No worries. Hi, Mary. Are you still there? Yes. Yes. I can't get through to Adam. Sorry. Could I take a message and tell him to give you a callback, please? I see. No worries. Maybe I'll just drop an email to him.","start_word":52,"end_word":94,"sentiment":"neutral","sentiment_score":-0.07410179823637009},{"text":"Thank you.","start_word":95,"end_word":96,"sentiment":"positive","sentiment_score":0.34156763553619385},{"text":"Okay. No worries.","start_word":97,"end_word":99,"sentiment":"neutral","sentiment_score":0.17473770678043363},{"text":"Thank you.","start_word":100,"end_word":101,"sentiment":"positive","sentiment_score":0.3374716639518738},{"text":"Mhmm. Bye. Bye.","start_word":102,"end_word":104,"sentiment":"neutral","sentiment_score":0.11102283000946044}],"average":{"sentiment":"neutral","sentiment_score":0.012035043099347284}}}}