{"metadata":{"transaction_key":"deprecated","request_id":"019f642f-5c2a-7f50-8618-e4164c80336f","sha256":"a3852ec7c266144de93ee6662d99159fcf7353054d1bcbb5bcf1b7fa083f33ef","created":"2026-07-15T05:10:54.356Z","duration":44.42394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":61,"output_tokens":61},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":61,"output_tokens":29}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew? Cybersecurity?","confidence":0.8769531,"words":[{"word":"andrew","start":6.48,"end":6.98,"confidence":0.7110596,"punctuated_word":"Andrew?","sentiment":"neutral","sentiment_score":-0.013518896885216236},{"word":"cybersecurity","start":7.6,"end":8.1,"confidence":0.8769531,"punctuated_word":"Cybersecurity?","sentiment":"neutral","sentiment_score":-0.032946255058050156}],"paragraphs":{"transcript":"\nAndrew? Cybersecurity?","paragraphs":[{"sentences":[{"text":"Andrew?","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":-0.013518896885216236},{"text":"Cybersecurity?","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":-0.032946255058050156}],"sentiment":"neutral","sentiment_score":-0.023232575971633196,"num_words":2,"start":6.48,"end":8.1}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"if","start":0.16,"end":0.24,"confidence":0.6010742,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.03529650717973709},{"word":"you","start":0.24,"end":0.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0388900488615036},{"word":"record","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.05262487381696701},{"word":"your","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.030807293951511383},{"word":"name","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0496368408203125},{"word":"and","start":1.1999999,"end":1.4399999,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.030283978208899495},{"word":"reason","start":1.4399999,"end":1.8399999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.024837259203195572},{"word":"for","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.028436513617634773},{"word":"calling","start":2.0,"end":2.5,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.037174876779317856},{"word":"i'll","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.017365559935569763},{"word":"see","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.02024194970726967},{"word":"if","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.018668413162231445},{"word":"this","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.024962451308965683},{"word":"person","start":3.36,"end":3.76,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.03305623680353165},{"word":"is","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.021599458530545235},{"word":"available","start":3.9199998,"end":4.42,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.030644509941339493},{"word":"thanks","start":12.96,"end":13.46,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.18369054794311523},{"word":"please","start":14.025,"end":14.345,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.23247568309307096},{"word":"stay","start":14.345,"end":14.745,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.19624680280685425},{"word":"on","start":14.745,"end":14.825,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.17151516675949097},{"word":"the","start":14.825,"end":15.065001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.059269145131111145},{"word":"line","start":15.065001,"end":15.565001,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.07126548886299133},{"word":"i'm","start":37.608875,"end":37.848877,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4107589721679687},{"word":"sorry","start":37.848877,"end":38.348877,"confidence":0.982666,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4380519688129425},{"word":"this","start":38.408875,"end":38.648876,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6659219861030579},{"word":"person","start":38.648876,"end":38.968876,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5962188243865967},{"word":"is","start":38.968876,"end":39.128876,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6293321847915649},{"word":"not","start":39.128876,"end":39.368877,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6034851670265198},{"word":"available","start":39.368877,"end":39.868877,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5203125476837158},{"word":"if","start":40.328876,"end":40.488876,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.32562658190727234},{"word":"you","start":40.488876,"end":40.568874,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.21246077120304108},{"word":"would","start":40.568874,"end":40.808876,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.22401386499404907},{"word":"like","start":40.808876,"end":40.968876,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.2178041785955429},{"word":"to","start":40.968876,"end":41.128876,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.24429745972156525},{"word":"leave","start":41.128876,"end":41.368877,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2591453790664673},{"word":"an","start":41.368877,"end":41.528877,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2456413507461548},{"word":"additional","start":41.528877,"end":42.008877,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.2665896415710449},{"word":"message","start":42.008877,"end":42.508877,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.3067452907562256},{"word":"please","start":42.648876,"end":42.888878,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2605247497558594},{"word":"reply","start":42.888878,"end":43.368874,"confidence":0.99902344,"punctuated_word":"reply","sentiment":"negative","sentiment_score":-0.34144142270088196},{"word":"after","start":43.368874,"end":43.608875,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.18607856333255768},{"word":"the","start":43.608875,"end":43.768875,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22255417704582217},{"word":"tone","start":43.768875,"end":44.268875,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.1456979364156723}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available.\n\nIf you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.42,"sentiment":"neutral","sentiment_score":-0.030907923239283264},{"text":"Thanks.","start":12.96,"end":13.46,"sentiment":"neutral","sentiment_score":0.18369054794311523},{"text":"Please stay on the line.","start":14.025,"end":15.565001,"sentiment":"neutral","sentiment_score":-0.14615445733070373},{"text":"I'm sorry.","start":37.608875,"end":38.348877,"sentiment":"negative","sentiment_score":-0.4244054704904556},{"text":"This person is not available.","start":38.408875,"end":39.868877,"sentiment":"negative","sentiment_score":-0.603054141998291}],"sentiment":"neutral","sentiment_score":-0.16916172970728627,"num_words":29,"start":0.16,"end":39.868877},{"sentences":[{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.328876,"end":44.268875,"sentiment":"neutral","sentiment_score":-0.24704438341515406}],"sentiment":"neutral","sentiment_score":-0.24704438341515406,"num_words":14,"start":40.328876,"end":44.268875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew? Cybersecurity?\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.42,"sentiment":"neutral","sentiment_score":-0.030907923239283264}],"sentiment":"neutral","sentiment_score":-0.030907923239283264,"channel":1,"num_words":16,"start":0.16,"end":4.42},{"sentences":[{"text":"Andrew?","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":-0.013518896885216236},{"text":"Cybersecurity?","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":-0.032946255058050156}],"sentiment":"neutral","sentiment_score":-0.023232575971633196,"channel":0,"num_words":2,"start":6.48,"end":8.1},{"sentences":[{"text":"Thanks.","start":12.96,"end":13.46,"sentiment":"neutral","sentiment_score":0.18369054794311523},{"text":"Please stay on the line.","start":14.025,"end":15.565001,"sentiment":"neutral","sentiment_score":-0.14615445733070373},{"text":"I'm sorry.","start":37.608875,"end":38.348877,"sentiment":"negative","sentiment_score":-0.4244054704904556},{"text":"This person is not available.","start":38.408875,"end":39.868877,"sentiment":"negative","sentiment_score":-0.603054141998291},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.328876,"end":44.268875,"sentiment":"neutral","sentiment_score":-0.24704438341515406}],"sentiment":"neutral","sentiment_score":-0.29147350953684914,"channel":1,"num_words":27,"start":12.96,"end":44.268875}]},"summary":{"result":"success","short":"If you record your name and reason for calling, I'll see if this person is available. Andrew? Cybersecurity? Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Andrew? Cybersecurity? Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","start_word":1,"end_word":45,"intents":[{"intent":"Record caller's name and reason","confidence_score":0.0032573259}]},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","start_word":19,"end_word":44,"intents":[{"intent":"Instruct to remain on the line","confidence_score":0.0013331675}]},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":31,"end_word":44,"intents":[{"intent":"Offer additional message","confidence_score":0.03678814},{"intent":"Offer to leave a message","confidence_score":0.038292892}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Andrew? Cybersecurity? Thanks. Please stay on the line.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":-0.034596435725688934},{"text":"I'm sorry. This person is not available.","start_word":24,"end_word":30,"sentiment":"negative","sentiment_score":-0.5130876302719116},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":31,"end_word":44,"sentiment":"neutral","sentiment_score":-0.2528058886528015}],"average":{"sentiment":"neutral","sentiment_score":-0.17811700164294633}}}}