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It's 2 Kenwood Court, Country Valley. The question which I have up here, it's only say VSTCs which are 86, but it should be much more than that. It's 30 kilowatt battery. It says ten ten ten ten it says 10.2 kilowatt batteries for some reason. I don't know why. Yeah. That's that's that's not that's not right. That's correct. Yep. No. We installed two stacks, which which is which equates to 30 kilowatts. 30.72 kilowatts. That's correct. Sure. Sure. Thank you. Thank you. Sure. Okay. Will it what's it going to do? It's going to delay the payments. Right? It's going to delay the processing time. That is that correct? Oh my god. How could it happen? I I really not sure why it took why we basically why we have done this mistake. What happened? Can you can you plea can you please do us a favor? Can you please expedite this process and get it done fastest, please? So you need one more serial number from us. Correct me if I'm wrong. Right? Okay. Okay. Can you please get on to it, and can you please do that? Because I was literally you know, I do not want you to go back and forth. Please cancel the job with CER so that we can amend the job and do the need for. But it's not going to impact our BSCC. Right? Okay. Okay. Nothing wrong. Okay. Alright. Can you yeah. Please. Thank you. So can can you please make sure that you can keep us informed as well? Because we just wanna make sure that we are right on top of things. Okay? Yep. No worries. I'll I'll wait for you to come back. Sorry. What was the name? Okay. Alright. No worries, Yeah. Yeah. I've got your details. So, sir, if you can please expedite this process, that'll be great. I'll just keep a note on my side, and I'll wait for you to come back to me. No no worries. Thank you, sir. You too. 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Crystal. How are you? Very good. Thanks. I'm calling in regards to one of the jobs.\n\nI'll give you the BSPC ID. 218906. Nine zero six. Sorry? Yeah.\n\nSure. Yep. That's okay. It's 2 Kenwood Court, Country Valley. The question which I have up here, it's only say VSTCs which are 86, but it should be much more than that.\n\nIt's 30 kilowatt battery. It says ten ten ten ten it says 10.2 kilowatt batteries for some reason. I don't know why. Yeah. That's that's that's not that's not right.\n\nThat's correct. Yep. No. We installed two stacks, which which is which equates to 30 kilowatts. 30.72 kilowatts.\n\nThat's correct. Sure. Sure. Thank you. Thank you.\n\nSure. Okay. Will it what's it going to do? It's going to delay the payments. Right?\n\nIt's going to delay the processing time. That is that correct? Oh my god. How could it happen? I I really not sure why it took why we basically why we have done this mistake.\n\nWhat happened? Can you can you plea can you please do us a favor? Can you please expedite this process and get it done fastest, please? So you need one more serial number from us. Correct me if I'm wrong.\n\nRight? Okay. Okay. Can you please get on to it, and can you please do that? Because I was literally you know, I do not want you to go back and forth.\n\nPlease cancel the job with CER so that we can amend the job and do the need for. But it's not going to impact our BSCC. Right? Okay. Okay.\n\nNothing wrong. Okay. Alright. Can you yeah. Please.\n\nThank you. So can can you please make sure that you can keep us informed as well? Because we just wanna make sure that we are right on top of things. Okay? Yep.\n\nNo worries. I'll I'll wait for you to come back. Sorry. What was the name? Okay.\n\nAlright. No worries, Yeah. Yeah. I've got your details. So, sir, if you can please expedite this process, that'll be great.\n\nI'll just keep a note on my side, and I'll wait for you to come back to me. No no worries. Thank you, sir. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Crystal.","start":172.59,"end":173.23,"sentiment":"neutral","sentiment_score":0.08834096416831017},{"text":"How are you?","start":173.23,"end":173.97,"sentiment":"neutral","sentiment_score":0.1351582258939743},{"text":"Very good.","start":176.75,"end":177.39,"sentiment":"positive","sentiment_score":0.39029788970947266},{"text":"Thanks.","start":177.39,"end":177.89,"sentiment":"positive","sentiment_score":0.3650314211845398},{"text":"I'm calling in regards to one of the jobs.","start":177.945,"end":179.96501,"sentiment":"neutral","sentiment_score":0.06129068425960011}],"sentiment":"neutral","sentiment_score":0.1340823508799076,"num_words":17,"start":172.59,"end":179.96501},{"sentences":[{"text":"I'll give you the BSPC 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favor?","start":691.32,"end":695.88,"sentiment":"neutral","sentiment_score":-0.08936429334183534},{"text":"Can you please expedite this process and get it done fastest, please?","start":695.88,"end":701.58,"sentiment":"neutral","sentiment_score":0.05943324975669384},{"text":"So you need one more serial number from us.","start":721.54,"end":723.7,"sentiment":"neutral","sentiment_score":-0.1015752653280894},{"text":"Correct me if I'm wrong.","start":723.7,"end":724.82,"sentiment":"neutral","sentiment_score":-0.16441790759563446}],"sentiment":"neutral","sentiment_score":-0.06864689998328685,"num_words":40,"start":644.29004,"end":724.82},{"sentences":[{"text":"Right?","start":724.82,"end":725.32,"sentiment":"neutral","sentiment_score":-0.05242845416069031},{"text":"Okay.","start":728.18,"end":728.68,"sentiment":"neutral","sentiment_score":0.02836770936846733},{"text":"Okay.","start":729.78,"end":730.28,"sentiment":"neutral","sentiment_score":0.02611890807747841},{"text":"Can you please get on to it, and can you please do that?","start":730.34,"end":734.195,"sentiment":"neutral","sentiment_score":0.009033651162798587},{"text":"Because I was literally you know, I do not want you to go back and forth.","start":734.195,"end":738.61505,"sentiment":"negative","sentiment_score":-0.3714817464351654}],"sentiment":"neutral","sentiment_score":-0.18200663483003154,"num_words":32,"start":724.82,"end":738.61505},{"sentences":[{"text":"Please cancel the job with CER so that we can amend the job and do the need for.","start":739.155,"end":745.655,"sentiment":"neutral","sentiment_score":-0.3023002611266242},{"text":"But it's not going to impact our BSCC.","start":758.86,"end":761.6,"sentiment":"neutral","sentiment_score":-0.08636734215542674},{"text":"Right?","start":761.98,"end":762.48,"sentiment":"neutral","sentiment_score":-0.01544809527695179},{"text":"Okay.","start":765.225,"end":765.625,"sentiment":"neutral","sentiment_score":0.028530757874250412},{"text":"Okay.","start":765.625,"end":766.105,"sentiment":"neutral","sentiment_score":0.05275101214647293}],"sentiment":"neutral","sentiment_score":-0.2091899918199613,"num_words":29,"start":739.155,"end":766.105},{"sentences":[{"text":"Nothing wrong.","start":766.105,"end":767.085,"sentiment":"neutral","sentiment_score":-0.03137028031051159},{"text":"Okay.","start":775.145,"end":775.385,"sentiment":"neutral","sentiment_score":0.061524294316768646},{"text":"Alright.","start":775.385,"end":775.865,"sentiment":"neutral","sentiment_score":0.202747106552124},{"text":"Can you 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name?","start":796.49506,"end":797.55505,"sentiment":"neutral","sentiment_score":-0.02744286647066474},{"text":"Okay.","start":801.05505,"end":801.51,"sentiment":"neutral","sentiment_score":0.011445706710219383}],"sentiment":"neutral","sentiment_score":0.007747495546936989,"num_words":16,"start":794.17505,"end":801.51},{"sentences":[{"text":"Alright.","start":801.59,"end":801.91003,"sentiment":"neutral","sentiment_score":0.018628202378749847},{"text":"No worries, Yeah.","start":801.91003,"end":803.03,"sentiment":"neutral","sentiment_score":0.04169409225384394},{"text":"Yeah.","start":803.03,"end":803.35004,"sentiment":"neutral","sentiment_score":0.1573912799358368},{"text":"I've got your details.","start":803.35004,"end":804.65,"sentiment":"neutral","sentiment_score":0.20582105591893196},{"text":"So, sir, if you can please expedite this process, that'll be great.","start":804.95,"end":808.71,"sentiment":"neutral","sentiment_score":0.32434211671352386}],"sentiment":"neutral","sentiment_score":0.23888054206257775,"num_words":21,"start":801.59,"end":808.71},{"sentences":[{"text":"I'll just keep a note on my side, and I'll wait for you to come back to me.","start":808.71,"end":814.97003,"sentiment":"neutral","sentiment_score":0.1435217284080055},{"text":"No no worries.","start":818.14496,"end":818.70496,"sentiment":"positive","sentiment_score":0.44219550490379333},{"text":"Thank you, sir.","start":818.70496,"end":819.665,"sentiment":"positive","sentiment_score":0.7152469555536906},{"text":"You too.","start":819.665,"end":820.065,"sentiment":"positive","sentiment_score":0.36211083829402924},{"text":"Bye bye.","start":820.065,"end":820.805,"sentiment":"neutral","sentiment_score":0.1565825119614601}],"sentiment":"neutral","sentiment_score":0.2533251854724118,"num_words":28,"start":808.71,"end":820.805}]}}]},{"alternatives":[{"transcript":"Thank you for calling FormBay. Please note, this call may be recorded for training and verification purposes. Please listen carefully so we can direct your call to the right team. If you're an installer having issues with the app while on-site, press 1. If you're using our online platform and need help submitting or editing a form, press 2. If you're a new customer and would like to speak with our team, press 3. If you're calling about CER processing times, press 4. If you're a manufacturer calling about SPV registration, press 5. If you'd like to make a complaint or provide feedback, press 6. Please listen carefully so we can direct your call to the right team. If you're an installer having issues with the app while on-site, press 1. If you're using our online platform and need help submitting or editing a form, press 2. If you're a new customer and would You've reached form day platform support. If you're having trouble submitting or editing a form or accessing the platform or app, please enter your form ID followed by the pound key. If your query isn't related to a form, press the pound key to connect. If you can't hold, please press the for calling Formby. My name is Usna. How may I assist you today? I'm doing good. How are you? 21 8. Okay. Let me check that for you. I'm just checking for mine. One second. Yes. As I can see that, it's processing the CER. Mhmm. Yep. Let me check that for you. Okay. Yeah. As I can see, the total capacity is 10.24 kilowatts. Okay. Let me check. So as I can see that, there are, like you have mentioned seven serial numbers for this job. Mhmm. Just a moment, please. I'm checking from my end. So you install one battery or you install, like, two batteries for this job? Mhmm. Okay. Let me check that for you because I'm just checking this form, and I can able to see that there are two batteries with one, two, three, three modules each. And one by one. Yeah. So it should be, like, 12, three. Okay. Let me fix that for you. Okay? Just give me some time. I'm putting a call on hold for a minute. Let me check and get back to you for this. Alright? Thank you. Thank you for being on hold. I'm just checking this form. Okay? First thing is there are two master batteries and, like, six is the module. However, it's wrongly mentioned the details. Like, one master master battery serial number is missing for this one. However, as I can see that the capacity is also, as you mentioned, that is incorrect. So in that case, we can't able to change this job because it's already posting CR from last three days. So in that case, I what I will do is I will email CR to fill this job, okay, from from CR's end. And once it is failed, then we will recreate this job with the correct information and submit to CR again with the correct details. Yeah. Right. So it will be delayed because we have to, like, remove all the details and update it with the correct information because the serial number is once serial number is missing, you have to get back for us. Okay? So if you check the serial number, the 0 five eight six is the model number. Okay? And the one start from 10 or what 1800 is the master serial number. So you have to check with that. We we require one more serial number for the same. And for the capacity, we have to check with the correct capacity while after getting all the details, then we will submit this job to CR for audit. So this process will approximately take four to six weeks. Yeah. So as I can see that, the capacity is incorrectly mentioned because one serial number is missing and the the models are not yet updated. So that's the reason it taken the wrong information and it submitted to CR. So this process to to, like, correct this thing, we have to update the correct number of modules, the correct number of batteries so it will capture the correct information. And then the photocopicity will be changed according to that. Then then we can able to send that to CR process the audit. I won't able to give you any time frame for that, but I'm but, like, processing time will be, like, four to six weeks. I will definitely go ahead and email CR to cancel or fill this job. Okay? Once it is updated, then we can able to get this fixed. Yeah. Right. Yeah. Right. Mhmm. Mhmm. Definitely. Let me help you with this. We will cancel and like, you send an email and fill this job. Once we recreate the job, we will update you for the same. Okay? No. No. Nothing. Yeah. It will not harm anything. Yeah. It will take your time, but it won't, like, harm the SDC and everything else. So that's for sure. Definitely. Definitely. While recreating the job, we will update you for the same. And if there is anything, we will help you Okay? Yeah. It's Husna. H u s n n. Yeah. Mhmm. No worries. Sure. Definitely. Yeah. Thank you so much. Have a great day. Yep. 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you for calling FormBay. Please note, this call may be recorded for training and verification purposes. Please listen carefully so we can direct your call to the right team. If you're an installer having issues with the app while on-site, press 1. If you're using our online platform and need help submitting or editing a form, press 2.\n\nIf you're a new customer and would like to speak with our team, press 3. If you're calling about CER processing times, press 4. If you're a manufacturer calling about SPV registration, press 5. If you'd like to make a complaint or provide feedback, press 6. Please listen carefully so we can direct your call to the right team.\n\nIf you're an installer having issues with the app while on-site, press 1. If you're using our online platform and need help submitting or editing a form, press 2. If you're a new customer and would You've reached form day platform support. If you're having trouble submitting or editing a form or accessing the platform or app, please enter your form ID followed by the pound key. If your query isn't related to a form, press the pound key to connect.\n\nIf you can't hold, please press the for calling Formby. My name is Usna. How may I assist you today? I'm doing good. How are you?\n\n21 8. Okay. Let me check that for you. I'm just checking for mine. One second.\n\nYes. As I can see that, it's processing the CER. Mhmm. Yep. Let me check that for you.\n\nOkay. Yeah. As I can see, the total capacity is 10.24 kilowatts. Okay. Let me check.\n\nSo as I can see that, there are, like you have mentioned seven serial numbers for this job. Mhmm. Just a moment, please. I'm checking from my end. So you install one battery or you install, like, two batteries for this job?\n\nMhmm. Okay. Let me check that for you because I'm just checking this form, and I can able to see that there are two batteries with one, two, three, three modules each. And one by one. Yeah.\n\nSo it should be, like, 12, three. Okay. Let me fix that for you. Okay? Just give me some time.\n\nI'm putting a call on hold for a minute. Let me check and get back to you for this. Alright? Thank you. Thank you for being on hold.\n\nI'm just checking this form. Okay? First thing is there are two master batteries and, like, six is the module. However, it's wrongly mentioned the details. Like, one master master battery serial number is missing for this one.\n\nHowever, as I can see that the capacity is also, as you mentioned, that is incorrect. So in that case, we can't able to change this job because it's already posting CR from last three days. So in that case, I what I will do is I will email CR to fill this job, okay, from from CR's end. And once it is failed, then we will recreate this job with the correct information and submit to CR again with the correct details. Yeah.\n\nRight. So it will be delayed because we have to, like, remove all the details and update it with the correct information because the serial number is once serial number is missing, you have to get back for us. Okay? So if you check the serial number, the 0 five eight six is the model number. Okay?\n\nAnd the one start from 10 or what 1800 is the master serial number. So you have to check with that. We we require one more serial number for the same. And for the capacity, we have to check with the correct capacity while after getting all the details, then we will submit this job to CR for audit. So this process will approximately take four to six weeks.\n\nYeah. So as I can see that, the capacity is incorrectly mentioned because one serial number is missing and the the models are not yet updated. So that's the reason it taken the wrong information and it submitted to CR. So this process to to, like, correct this thing, we have to update the correct number of modules, the correct number of batteries so it will capture the correct information. And then the photocopicity will be changed according to that.\n\nThen then we can able to send that to CR process the audit. I won't able to give you any time frame for that, but I'm but, like, processing time will be, like, four to six weeks. I will definitely go ahead and email CR to cancel or fill this job. Okay? Once it is updated, then we can able to get this fixed.\n\nYeah. Right. Yeah. Right. Mhmm.\n\nMhmm. Definitely. Let me help you with this. We will cancel and like, you send an email and fill this job. Once we recreate the job, we will update you for the same.\n\nOkay? No. No. Nothing. Yeah.\n\nIt will not harm anything. Yeah. It will take your time, but it won't, like, harm the SDC and everything else. So that's for sure. Definitely.\n\nDefinitely. While recreating the job, we will update you for the same. And if there is anything, we will help you Okay? Yeah. It's Husna.\n\nH u s n n. Yeah. Mhmm. No worries. Sure.\n\nDefinitely. Yeah. Thank you so much. Have a great day. Yep.\n\nBye.","paragraphs":[{"sentences":[{"text":"Thank you for calling FormBay.","start":0.56,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.3219433665275574},{"text":"Please note, this call may be recorded for training and verification purposes.","start":2.3999999,"end":6.18,"sentiment":"neutral","sentiment_score":-0.019270393376549084},{"text":"Please listen carefully so we can direct your call to the right team.","start":6.64,"end":9.94,"sentiment":"neutral","sentiment_score":-0.02771808780156649},{"text":"If you're an installer having issues with the app while on-site, press 1.","start":10.32,"end":14.085,"sentiment":"neutral","sentiment_score":-0.06115881754801823},{"text":"If you're using our online platform and need help submitting or editing a form, press 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key.","start":59.26,"end":67.065,"sentiment":"neutral","sentiment_score":-0.039062214493751524},{"text":"If your query isn't related to a form, press the pound key to connect.","start":67.385,"end":71.325005,"sentiment":"neutral","sentiment_score":-0.03967407904565334}],"sentiment":"neutral","sentiment_score":-0.0318624287797713,"num_words":81,"start":43.675,"end":71.325005},{"sentences":[{"text":"If you can't hold, please press the for calling Formby.","start":72.185005,"end":169.785,"sentiment":"neutral","sentiment_score":-0.039699933305382726},{"text":"My name is Usna.","start":169.785,"end":170.505,"sentiment":"neutral","sentiment_score":0.017392877489328384},{"text":"How may I assist you today?","start":170.505,"end":171.72,"sentiment":"neutral","sentiment_score":0.02033190242946148},{"text":"I'm doing good.","start":174.34,"end":174.98,"sentiment":"positive","sentiment_score":0.420194536447525},{"text":"How are you?","start":174.98,"end":175.8,"sentiment":"neutral","sentiment_score":0.2658208757638931}],"sentiment":"neutral","sentiment_score":0.07125422415825036,"num_words":26,"start":72.185005,"end":175.8},{"sentences":[{"text":"21 8.","start":186.42,"end":192.205,"sentiment":"neutral","sentiment_score":0.003472875338047743},{"text":"Okay.","start":192.205,"end":192.705,"sentiment":"neutral","sentiment_score":0.005984785035252571},{"text":"Let me check that for you.","start":192.845,"end":194.30501,"sentiment":"neutral","sentiment_score":-0.011856470877925554},{"text":"I'm just checking for mine.","start":197.085,"end":198.445,"sentiment":"neutral","sentiment_score":-0.06327921003103257},{"text":"One second.","start":198.445,"end":199.02,"sentiment":"neutral","sentiment_score":-0.03234274312853813}],"sentiment":"neutral","sentiment_score":-0.02745561412302777,"num_words":16,"start":186.42,"end":199.02},{"sentences":[{"text":"Yes.","start":213.34,"end":213.675,"sentiment":"neutral","sentiment_score":0.009783443063497543},{"text":"As I can see that, it's processing the CER.","start":214.235,"end":217.375,"sentiment":"neutral","sentiment_score":-0.025907313865092065},{"text":"Mhmm.","start":225.115,"end":225.27501,"sentiment":"neutral","sentiment_score":-0.03861255571246147},{"text":"Yep.","start":225.27501,"end":225.69,"sentiment":"neutral","sentiment_score":-0.04045639559626579},{"text":"Let me check that for you.","start":234.73,"end":236.43001,"sentiment":"neutral","sentiment_score":-0.00014337835212548575}],"sentiment":"neutral","sentiment_score":-0.016850644619100623,"num_words":18,"start":213.34,"end":236.43001},{"sentences":[{"text":"Okay.","start":242.585,"end":243.085,"sentiment":"neutral","sentiment_score":-0.030584581196308136},{"text":"Yeah.","start":243.465,"end":243.785,"sentiment":"neutral","sentiment_score":-0.015758445486426353},{"text":"As I can see, the total capacity is 10.24 kilowatts.","start":243.785,"end":247.005,"sentiment":"neutral","sentiment_score":-0.022872120747342704},{"text":"Okay.","start":252.505,"end":252.99,"sentiment":"neutral","sentiment_score":-0.07958143949508667},{"text":"Let me check.","start":253.95001,"end":255.01001,"sentiment":"neutral","sentiment_score":-0.05841278781493505}],"sentiment":"neutral","sentiment_score":-0.033117752318503335,"num_words":16,"start":242.585,"end":255.01001},{"sentences":[{"text":"So as I can see that, there are, like you have mentioned seven serial numbers for this job.","start":259.79,"end":271.52502,"sentiment":"neutral","sentiment_score":0.01492109563615587},{"text":"Mhmm.","start":276.065,"end":276.565,"sentiment":"neutral","sentiment_score":0.020536314696073532},{"text":"Just a moment, please.","start":286.03003,"end":286.83002,"sentiment":"neutral","sentiment_score":0.01675471616908908},{"text":"I'm checking from my end.","start":286.83002,"end":288.37003,"sentiment":"neutral","sentiment_score":0.02569568045437336},{"text":"So you install one battery or you install, like, two batteries for this job?","start":288.83002,"end":294.165,"sentiment":"neutral","sentiment_score":-0.0008114732003637723}],"sentiment":"neutral","sentiment_score":0.011267920911666892,"num_words":42,"start":259.79,"end":294.165},{"sentences":[{"text":"Mhmm.","start":306.165,"end":306.325,"sentiment":"neutral","sentiment_score":0.009994699619710444},{"text":"Okay.","start":306.325,"end":306.825,"sentiment":"neutral","sentiment_score":0.030081650242209435},{"text":"Let me check that for you because I'm just checking this form, and I can able to see that there are two batteries with one, two, three, three modules each.","start":308.08002,"end":318.66,"sentiment":"neutral","sentiment_score":0.041387562019129596},{"text":"And one by one.","start":318.96002,"end":320.805,"sentiment":"neutral","sentiment_score":0.02461926802061498},{"text":"Yeah.","start":321.125,"end":321.625,"sentiment":"neutral","sentiment_score":0.06251832842826843}],"sentiment":"neutral","sentiment_score":0.03899185434990638,"num_words":37,"start":306.165,"end":321.625},{"sentences":[{"text":"So it should be, like, 12, three.","start":321.925,"end":323.865,"sentiment":"neutral","sentiment_score":0.066126641950437},{"text":"Okay.","start":325.685,"end":326.185,"sentiment":"neutral","sentiment_score":0.05640541762113571},{"text":"Let me fix that for you.","start":326.32498,"end":327.845,"sentiment":"neutral","sentiment_score":0.06286123022437096},{"text":"Okay?","start":327.845,"end":328.245,"sentiment":"neutral","sentiment_score":0.04048478975892067},{"text":"Just give me some 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hold.","start":512.095,"end":513.635,"sentiment":"neutral","sentiment_score":0.33164947231610614}],"sentiment":"neutral","sentiment_score":0.12504996637081994,"num_words":28,"start":329.60498,"end":513.635},{"sentences":[{"text":"I'm just checking this form.","start":516.655,"end":518.575,"sentiment":"neutral","sentiment_score":0.051644136756658555},{"text":"Okay?","start":518.575,"end":519.075,"sentiment":"neutral","sentiment_score":0.014172416180372238},{"text":"First thing is there are two master batteries and, like, six is the module.","start":520.015,"end":525.83,"sentiment":"neutral","sentiment_score":-0.06810243055224419},{"text":"However, it's wrongly mentioned the details.","start":526.45,"end":530.31006,"sentiment":"neutral","sentiment_score":-0.23234265794356665},{"text":"Like, one master master battery serial number is missing for this one.","start":531.25,"end":536.415,"sentiment":"neutral","sentiment_score":-0.21211407954494158}],"sentiment":"neutral","sentiment_score":-0.12159120605180138,"num_words":38,"start":516.655,"end":536.415},{"sentences":[{"text":"However, as I can see that the capacity is also, as you mentioned, that is incorrect.","start":536.89496,"end":542.435,"sentiment":"neutral","sentiment_score":-0.3190046017989516},{"text":"So in that case, we can't able to change this job because it's already posting CR from last three days.","start":542.735,"end":549.555,"sentiment":"negative","sentiment_score":-0.3750592216849327},{"text":"So in that case, I what I will do is I will email CR to fill this job, okay, from from CR's end.","start":550.13995,"end":560.72,"sentiment":"neutral","sentiment_score":0.05858248634182889},{"text":"And once it is failed, then we will recreate this job with the correct information and submit to CR again with the correct details.","start":560.94,"end":569.115,"sentiment":"neutral","sentiment_score":0.06529126642271876},{"text":"Yeah.","start":580.17,"end":580.57,"sentiment":"neutral","sentiment_score":-0.05182871222496033}],"sentiment":"neutral","sentiment_score":-0.1159845142226134,"num_words":84,"start":536.89496,"end":580.57},{"sentences":[{"text":"Right.","start":580.57,"end":580.97,"sentiment":"neutral","sentiment_score":-0.005615096539258957},{"text":"So it will be delayed because we have to, like, remove all the details and update it with the correct information because the serial number is once serial number is missing, you have to get back for us.","start":580.97,"end":594.89,"sentiment":"neutral","sentiment_score":-0.1152926565785157},{"text":"Okay?","start":594.89,"end":595.39,"sentiment":"neutral","sentiment_score":-0.005581408739089966},{"text":"So if you check the serial number, the 0 five eight six is the model number.","start":596.075,"end":601.835,"sentiment":"neutral","sentiment_score":-0.02860519872047007},{"text":"Okay?","start":601.835,"end":602.335,"sentiment":"neutral","sentiment_score":-0.00977220106869936}],"sentiment":"neutral","sentiment_score":-0.0852591725589152,"num_words":57,"start":580.57,"end":602.335},{"sentences":[{"text":"And the one start from 10 or what 1800 is the master serial number.","start":602.47504,"end":609.12,"sentiment":"neutral","sentiment_score":-0.0228977252596191},{"text":"So you have to check with that.","start":609.36,"end":611.14,"sentiment":"neutral","sentiment_score":-0.041776590049266815},{"text":"We we require one more serial number for the same.","start":611.36,"end":614.82,"sentiment":"neutral","sentiment_score":-0.04169894475489855},{"text":"And for the capacity, we have to check with the correct capacity while after getting all the details, then we will submit this job to CR for audit.","start":615.12,"end":626.875,"sentiment":"neutral","sentiment_score":-0.023240196585123028},{"text":"So this process will approximately take four to six weeks.","start":627.33496,"end":631.25494,"sentiment":"neutral","sentiment_score":-0.08748047649860383}],"sentiment":"neutral","sentiment_score":-0.03703657972315947,"num_words":69,"start":602.47504,"end":631.25494},{"sentences":[{"text":"Yeah.","start":631.25494,"end":631.75494,"sentiment":"neutral","sentiment_score":-0.07789014279842377},{"text":"So as I can see that, the capacity is incorrectly mentioned because one serial number is missing and the the models are not yet updated.","start":646.8,"end":658.84503,"sentiment":"negative","sentiment_score":-0.4057092797756195},{"text":"So that's the reason it taken the wrong information and it submitted to CR.","start":658.98505,"end":666.04504,"sentiment":"negative","sentiment_score":-0.4577311341251646},{"text":"So this process to to, like, correct this thing, we have to update the correct number of modules, the correct number of batteries so it will capture the correct information.","start":666.62,"end":679.04,"sentiment":"neutral","sentiment_score":-0.09727167536815008},{"text":"And then the photocopicity will be changed according to that.","start":679.42,"end":684.905,"sentiment":"neutral","sentiment_score":-0.05222484320402145}],"sentiment":"neutral","sentiment_score":-0.25086570885032417,"num_words":80,"start":631.25494,"end":684.905},{"sentences":[{"text":"Then then we can able to send that to CR process the audit.","start":685.125,"end":692.505,"sentiment":"neutral","sentiment_score":0.02961239218711853},{"text":"I won't able to give you any time frame for that, but I'm but, like, processing time will be, like, four to six weeks.","start":702.99,"end":710.285,"sentiment":"negative","sentiment_score":-0.4304133827487628},{"text":"I will definitely go ahead and email CR to cancel or fill this job.","start":710.285,"end":715.805,"sentiment":"negative","sentiment_score":-0.3339316632066454},{"text":"Okay?","start":715.805,"end":716.305,"sentiment":"neutral","sentiment_score":-0.11027687788009644},{"text":"Once it is updated, then we can able to get this fixed.","start":716.44495,"end":720.785,"sentiment":"neutral","sentiment_score":-0.10145697742700577}],"sentiment":"neutral","sentiment_score":-0.24918381217867136,"num_words":64,"start":685.125,"end":720.785},{"sentences":[{"text":"Yeah.","start":725.47003,"end":725.87,"sentiment":"neutral","sentiment_score":-0.024828922003507618},{"text":"Right.","start":725.87,"end":726.27,"sentiment":"neutral","sentiment_score":-0.004235841333866119},{"text":"Yeah.","start":726.27,"end":726.59,"sentiment":"neutral","sentiment_score":0.01343309972435236},{"text":"Right.","start":726.59,"end":727.09,"sentiment":"neutral","sentiment_score":0.023014500737190247},{"text":"Mhmm.","start":746.205,"end":746.365,"sentiment":"neutral","sentiment_score":-0.05470693111419678}],"sentiment":"neutral","sentiment_score":-0.009464818798005582,"num_words":5,"start":725.47003,"end":746.365},{"sentences":[{"text":"Mhmm.","start":746.365,"end":746.525,"sentiment":"neutral","sentiment_score":-0.003921292722225189},{"text":"Definitely.","start":746.525,"end":747.025,"sentiment":"neutral","sentiment_score":0.1104353815317154},{"text":"Let me help you with this.","start":747.72504,"end":749.55,"sentiment":"neutral","sentiment_score":0.13161775097250938},{"text":"We will cancel and like, you send an email and fill this job.","start":750.43,"end":754.35,"sentiment":"neutral","sentiment_score":0.02032459183381154},{"text":"Once we recreate the job, we will update you for the 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anything.","start":765.355,"end":767.135,"sentiment":"neutral","sentiment_score":0.013964658230543136},{"text":"Yeah.","start":767.515,"end":767.915,"sentiment":"neutral","sentiment_score":0.123385950922966},{"text":"It will take your time, but it won't, like, harm the SDC and everything else.","start":767.915,"end":774.015,"sentiment":"neutral","sentiment_score":0.035543644924958546},{"text":"So that's for sure.","start":774.155,"end":775.695,"sentiment":"neutral","sentiment_score":0.034476109547540545},{"text":"Definitely.","start":783.13,"end":783.63,"sentiment":"neutral","sentiment_score":0.26007628440856934}],"sentiment":"neutral","sentiment_score":0.0432440245595689,"num_words":26,"start":765.355,"end":783.63},{"sentences":[{"text":"Definitely.","start":786.65,"end":787.15,"sentiment":"neutral","sentiment_score":0.22289924323558807},{"text":"While recreating the job, we will update you for the same.","start":787.37,"end":790.41003,"sentiment":"neutral","sentiment_score":0.18298274143175644},{"text":"And if there is anything, we will help you Okay?","start":790.41003,"end":794.10504,"sentiment":"neutral","sentiment_score":0.13532772585749625},{"text":"Yeah.","start":794.565,"end":795.065,"sentiment":"neutral","sentiment_score":0.08825363218784332},{"text":"It's Husna.","start":798.405,"end":799.145,"sentiment":"neutral","sentiment_score":0.005402449518442154}],"sentiment":"neutral","sentiment_score":0.14752180755138397,"num_words":25,"start":786.65,"end":799.145},{"sentences":[{"text":"H u s n n.","start":800.885,"end":801.92505,"sentiment":"neutral","sentiment_score":0.004474826622754335},{"text":"Yeah.","start":801.92505,"end":802.42505,"sentiment":"neutral","sentiment_score":0.005098305642604828},{"text":"Mhmm.","start":810.63,"end":811.02997,"sentiment":"neutral","sentiment_score":0.027650997042655945},{"text":"No worries.","start":811.02997,"end":811.69,"sentiment":"neutral","sentiment_score":0.09323204681277275},{"text":"Sure.","start":812.63,"end":813.13,"sentiment":"neutral","sentiment_score":0.178247332572937}],"sentiment":"neutral","sentiment_score":0.041983486199751494,"num_words":10,"start":800.885,"end":813.13},{"sentences":[{"text":"Definitely.","start":815.35,"end":815.85,"sentiment":"positive","sentiment_score":0.34558355808258057},{"text":"Yeah.","start":816.07,"end":816.47,"sentiment":"positive","sentiment_score":0.40422576665878296},{"text":"Thank you so much.","start":816.47,"end":817.6109,"sentiment":"positive","sentiment_score":0.805025190114975},{"text":"Have a great day.","start":817.7709,"end":820.1709,"sentiment":"positive","sentiment_score":0.6149709634482861},{"text":"Yep.","start":820.1709,"end":820.6709,"sentiment":"neutral","sentiment_score":0.16473785042762756}],"sentiment":"positive","sentiment_score":0.5995028899474577,"num_words":11,"start":815.35,"end":820.6709},{"sentences":[{"text":"Bye.","start":821.2909,"end":821.7909,"sentiment":"neutral","sentiment_score":-0.13644155859947205}],"sentiment":"neutral","sentiment_score":-0.13644155859947205,"num_words":1,"start":821.2909,"end":821.7909}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling FormBay. Please note, this call may be recorded for training and verification purposes. Please listen carefully so we can direct your call to the right team. If you're an installer having issues with the app while on-site, press 1. If you're using our online platform and need help submitting or editing a form, press 2.\n\nIf you're a new customer and would like to speak with our team, press 3. If you're calling about CER processing times, press 4. If you're a manufacturer calling about SPV registration, press 5. If you'd like to make a complaint or provide feedback, press 6. Please listen carefully so we can direct your call to the right team.\n\nIf you're an installer having issues with the app while on-site, press 1. If you're using our online platform and need help submitting or editing a form, press 2. If you're a new customer and would You've reached form day platform support. If you're having trouble submitting or editing a form or accessing the platform or app, please enter your form ID followed by the pound key. If your query isn't related to a form, press the pound key to connect.\n\nIf you can't hold, please press the for calling Formby. My name is Usna. How may I assist you today?\n\nChannel 0: Hi, Crystal. How are you?\n\nChannel 1: I'm doing good. How are you?\n\nChannel 0: Very good. Thanks. I'm calling in regards to one of the jobs. I'll give you the BSPC ID. 218906.\n\nChannel 1: 21\n\nChannel 0: Nine zero six.\n\nChannel 1: 8. Okay. Let me check that for you.\n\nChannel 0: Sorry?\n\nChannel 1: I'm just checking for mine. One second.\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Yes. As I can see that, it's processing the CER.\n\nChannel 0: Yep. That's okay. It's 2 Kenwood Court, Country Valley. The question which I have up here, it's\n\nChannel 1: Mhmm.\n\nChannel 0: only\n\nChannel 1: Yep.\n\nChannel 0: say VSTCs which are 86, but it should be much more than that. It's 30 kilowatt battery.\n\nChannel 1: Let me check\n\nChannel 0: It\n\nChannel 1: that\n\nChannel 0: says\n\nChannel 1: for you.\n\nChannel 0: ten ten ten ten it says 10.2 kilowatt batteries for some reason. I don't know why.\n\nChannel 1: Okay. Yeah. As I can see, the total capacity is 10.24 kilowatts.\n\nChannel 0: Yeah. That's that's that's not that's not right.\n\nChannel 1: Okay. Let me check. So as I can see that, there are, like you have mentioned seven serial numbers for this job.\n\nChannel 0: That's correct. Yep.\n\nChannel 1: Mhmm. Just a moment, please. I'm checking from my end. So you install one battery or you install, like, two batteries for this job?\n\nChannel 0: No. We installed two stacks, which which is which equates to 30 kilowatts. 30.72 kilowatts.\n\nChannel 1: Mhmm. Okay. Let me check that for you because I'm just checking this form, and I can able to see that there are two batteries with one, two, three, three modules each. And one by\n\nChannel 0: That's correct.\n\nChannel 1: one. Yeah. So it should be, like, 12, three. Okay. Let me fix that for you.\n\nOkay? Just give me some time. I'm putting a call on hold for a minute. Let me\n\nChannel 0: Sure.\n\nChannel 1: check and get back to you for this. Alright?\n\nChannel 0: Sure. Thank you.\n\nChannel 1: Thank\n\nChannel 0: Thank\n\nChannel 1: you.\n\nChannel 0: you.\n\nChannel 1: Thank you for being on hold.\n\nChannel 0: Sure.\n\nChannel 1: I'm just checking this form. Okay? First thing is there are two master batteries and, like, six is the module. However, it's wrongly mentioned the details. Like, one master master battery serial number is missing for this one.\n\nHowever, as I can see that the capacity is also, as you mentioned, that is incorrect. So in that case, we can't able to change this job because it's already posting CR from last three days. So in that case, I what I will do is I will email CR to fill this job, okay, from from CR's end. And once it is failed, then we will recreate this job with the correct information and submit to CR again with the correct details.\n\nChannel 0: Okay. Will it what's it going to do? It's going to delay the payments. Right? It's going to delay the processing time.\n\nThat is that correct?\n\nChannel 1: Yeah. Right. So it will be delayed because we have to, like, remove all the details and update it with the correct information because the serial number is once serial number is missing, you have to get back for us. Okay? So if you check the serial number, the 0 five eight six is the model number.\n\nOkay? And the one start from 10 or what 1800 is the master serial number. So you have to check with that. We we require one more serial number for the same. And for the capacity, we have to check with the correct capacity while after getting all the details, then we will submit this job to CR for audit.\n\nSo this process will approximately take four to six weeks. Yeah.\n\nChannel 0: Oh my god. How could it happen? I I really not sure why it took why we basically why we have done this mistake. What happened?\n\nChannel 1: So as I can see that, the capacity is incorrectly mentioned because one serial number is missing and the the models are not yet updated. So that's the reason it taken the wrong information and it submitted to CR. So this process to to, like, correct this thing, we have to update the correct number of modules, the correct number of batteries so it will capture the correct information. And then the photocopicity will be changed according to that. Then then we can able to send that to CR process\n\nChannel 0: Can\n\nChannel 1: the audit.\n\nChannel 0: you can you plea can you please do us a favor? Can you please expedite this process and get it done fastest, please?\n\nChannel 1: I won't able to give you any time frame for that, but I'm but, like, processing time will be, like, four to six weeks. I will definitely go ahead and email CR to cancel or fill this job. Okay? Once it is updated, then we can able to get this fixed.\n\nChannel 0: So you need one more serial number from us. Correct me if I'm wrong. Right?\n\nChannel 1: Yeah. Right. Yeah. Right.\n\nChannel 0: Okay. Okay. Can you please get on to it, and can you please do that? Because I was literally you know, I do not want you to go back and forth. Please cancel the job with CER so that we can amend the job and do the need for.\n\nChannel 1: Mhmm. Mhmm. Definitely. Let me help you with this. We will cancel and like, you send an email and fill this job.\n\nOnce we recreate the job, we will update you for the same. Okay?\n\nChannel 0: But it's not going to impact our BSCC. Right?\n\nChannel 1: No. No. Nothing. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: It will\n\nChannel 0: Okay.\n\nChannel 1: not\n\nChannel 0: Nothing\n\nChannel 1: harm\n\nChannel 0: wrong.\n\nChannel 1: anything. Yeah. It will take your time, but it won't, like, harm the SDC and everything else. So that's for\n\nChannel 0: Okay.\n\nChannel 1: sure.\n\nChannel 0: Alright. Can you yeah. Please. Thank you. So can can you please make sure that you can keep us informed as well?\n\nBecause\n\nChannel 1: Definitely.\n\nChannel 0: we just wanna make sure that we are right on top of things. Okay?\n\nChannel 1: Definitely. While recreating the job, we will update you for the same. And if there is anything, we\n\nChannel 0: Yep.\n\nChannel 1: will help you Okay?\n\nChannel 0: No worries.\n\nChannel 1: Yeah.\n\nChannel 0: I'll I'll wait for you to come back. Sorry. What was the name?\n\nChannel 1: It's Husna. H\n\nChannel 0: Okay.\n\nChannel 1: u s n\n\nChannel 0: Alright.\n\nChannel 1: n.\n\nChannel 0: No\n\nChannel 1: Yeah.\n\nChannel 0: worries, Yeah. Yeah. I've got your details. So, sir, if you can please expedite this process, that'll be great. I'll just keep a note on my\n\nChannel 1: Mhmm.\n\nChannel 0: side,\n\nChannel 1: No worries.\n\nChannel 0: and\n\nChannel 1: Sure.\n\nChannel 0: I'll wait for you to come back to me.\n\nChannel 1: Definitely. Yeah. Thank you so much. Have a great\n\nChannel 0: No no worries. Thank you, sir. You too.\n\nChannel 1: day.\n\nChannel 0: Bye\n\nChannel 1: Yep.\n\nChannel 0: bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling FormBay.","start":0.56,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.3219433665275574},{"text":"Please note, this call may be recorded for training and verification purposes.","start":2.3999999,"end":6.18,"sentiment":"neutral","sentiment_score":-0.019270393376549084},{"text":"Please listen carefully so we can direct your call to the right team.","start":6.64,"end":9.94,"sentiment":"neutral","sentiment_score":-0.02771808780156649},{"text":"If you're an installer having issues with the app while on-site, press 1.","start":10.32,"end":14.085,"sentiment":"neutral","sentiment_score":-0.06115881754801823},{"text":"If you're using our online platform and need help submitting or editing a form, press 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team.","start":39.915,"end":43.295,"sentiment":"neutral","sentiment_score":-0.005651718865220363}],"sentiment":"neutral","sentiment_score":-0.029172848625960996,"channel":1,"num_words":59,"start":19.445,"end":43.295},{"sentences":[{"text":"If you're an installer having issues with the app while on-site, press 1.","start":43.675,"end":47.535,"sentiment":"neutral","sentiment_score":-0.03888110859462848},{"text":"If you're using our online platform and need help submitting or editing a form, press 2.","start":47.675,"end":52.655,"sentiment":"neutral","sentiment_score":-0.01906537328613922},{"text":"If you're a new customer and would You've reached form day platform support.","start":52.715,"end":58.96,"sentiment":"neutral","sentiment_score":-0.018335682913087882},{"text":"If you're having trouble submitting or editing a form or accessing the platform or app, please enter your form ID followed by the pound key.","start":59.26,"end":67.065,"sentiment":"neutral","sentiment_score":-0.039062214493751524},{"text":"If your query isn't related to a form, press the pound key to connect.","start":67.385,"end":71.325005,"sentiment":"neutral","sentiment_score":-0.03967407904565334}],"sentiment":"neutral","sentiment_score":-0.0318624287797713,"channel":1,"num_words":81,"start":43.675,"end":71.325005},{"sentences":[{"text":"If you can't hold, please press the for calling Formby.","start":72.185005,"end":169.785,"sentiment":"neutral","sentiment_score":-0.039699933305382726},{"text":"My name is Usna.","start":169.785,"end":170.505,"sentiment":"neutral","sentiment_score":0.017392877489328384},{"text":"How may I assist you today?","start":170.505,"end":171.72,"sentiment":"neutral","sentiment_score":0.02033190242946148}],"sentiment":"neutral","sentiment_score":-0.010271820425987243,"channel":1,"num_words":20,"start":72.185005,"end":171.72},{"sentences":[{"text":"Hi, Crystal.","start":172.59,"end":173.23,"sentiment":"neutral","sentiment_score":0.08834096416831017},{"text":"How are you?","start":173.23,"end":173.97,"sentiment":"neutral","sentiment_score":0.1351582258939743}],"sentiment":"neutral","sentiment_score":0.11643132120370865,"channel":0,"num_words":5,"start":172.59,"end":173.97},{"sentences":[{"text":"I'm doing good.","start":174.34,"end":174.98,"sentiment":"positive","sentiment_score":0.420194536447525},{"text":"How are you?","start":174.98,"end":175.8,"sentiment":"neutral","sentiment_score":0.2658208757638931}],"sentiment":"positive","sentiment_score":0.3430077061057091,"channel":1,"num_words":6,"start":174.34,"end":175.8},{"sentences":[{"text":"Very good.","start":176.75,"end":177.39,"sentiment":"positive","sentiment_score":0.39029788970947266},{"text":"Thanks.","start":177.39,"end":177.89,"sentiment":"positive","sentiment_score":0.3650314211845398},{"text":"I'm calling in regards to one of the jobs.","start":177.945,"end":179.96501,"sentiment":"neutral","sentiment_score":0.06129068425960011},{"text":"I'll give you the BSPC ID.","start":180.505,"end":182.52501,"sentiment":"neutral","sentiment_score":0.026760399341583252},{"text":"218906.","start":183.785,"end":185.80501,"sentiment":"neutral","sentiment_score":0.010011911392211914}],"sentiment":"neutral","sentiment_score":0.09830619296745251,"channel":0,"num_words":19,"start":176.75,"end":185.80501},{"sentences":[{"text":"21","start":186.42,"end":187.005,"sentiment":"neutral","sentiment_score":0.002862607128918171}],"sentiment":"neutral","sentiment_score":0.002862607128918171,"channel":1,"num_words":1,"start":186.42,"end":187.005},{"sentences":[{"text":"Nine zero six.","start":189.065,"end":190.205,"sentiment":"neutral","sentiment_score":0.0008802800439298153}],"sentiment":"neutral","sentiment_score":0.0008802800439298153,"channel":0,"num_words":3,"start":189.065,"end":190.205},{"sentences":[{"text":"8.","start":191.725,"end":192.205,"sentiment":"neutral","sentiment_score":0.004083143547177315},{"text":"Okay.","start":192.205,"end":192.705,"sentiment":"neutral","sentiment_score":0.005984785035252571},{"text":"Let me check that for you.","start":192.845,"end":194.30501,"sentiment":"neutral","sentiment_score":-0.011856470877925554}],"sentiment":"neutral","sentiment_score":-0.0076338620856404305,"channel":1,"num_words":8,"start":191.725,"end":194.30501},{"sentences":[{"text":"Sorry?","start":195.95001,"end":196.45001,"sentiment":"neutral","sentiment_score":-0.048064880073070526}],"sentiment":"neutral","sentiment_score":-0.048064880073070526,"channel":0,"num_words":1,"start":195.95001,"end":196.45001},{"sentences":[{"text":"I'm just checking for mine.","start":197.085,"end":198.445,"sentiment":"neutral","sentiment_score":-0.06327921003103257},{"text":"One second.","start":198.445,"end":199.02,"sentiment":"neutral","sentiment_score":-0.03234274312853813}],"sentiment":"neutral","sentiment_score":-0.05444021948746273,"channel":1,"num_words":7,"start":197.085,"end":199.02},{"sentences":[{"text":"Yeah.","start":200.27,"end":200.51001,"sentiment":"neutral","sentiment_score":-0.0024963608011603355},{"text":"Sure.","start":200.51001,"end":201.01001,"sentiment":"neutral","sentiment_score":0.01725127547979355}],"sentiment":"neutral","sentiment_score":0.0073774573393166065,"channel":0,"num_words":2,"start":200.27,"end":201.01001},{"sentences":[{"text":"Yes.","start":213.34,"end":213.675,"sentiment":"neutral","sentiment_score":0.009783443063497543},{"text":"As I can see that, it's processing the CER.","start":214.235,"end":217.375,"sentiment":"neutral","sentiment_score":-0.025907313865092065}],"sentiment":"neutral","sentiment_score":-0.022338238172233106,"channel":1,"num_words":10,"start":213.34,"end":217.375},{"sentences":[{"text":"Yep.","start":218.85,"end":219.09,"sentiment":"neutral","sentiment_score":0.02994115464389324},{"text":"That's okay.","start":219.09,"end":219.81,"sentiment":"neutral","sentiment_score":0.06639968417584896},{"text":"It's 2 Kenwood Court, Country Valley.","start":219.81,"end":221.99,"sentiment":"neutral","sentiment_score":0.038345732105275},{"text":"The question which I have up here, it's","start":222.61,"end":225.17,"sentiment":"neutral","sentiment_score":-0.04850405128672719}],"sentiment":"neutral","sentiment_score":0.0002813238431425656,"channel":0,"num_words":17,"start":218.85,"end":225.17},{"sentences":[{"text":"Mhmm.","start":225.115,"end":225.27501,"sentiment":"neutral","sentiment_score":-0.03861255571246147}],"sentiment":"neutral","sentiment_score":-0.03861255571246147,"channel":1,"num_words":1,"start":225.115,"end":225.27501},{"sentences":[{"text":"only","start":225.17,"end":225.57,"sentiment":"neutral","sentiment_score":-0.050411418080329895}],"sentiment":"neutral","sentiment_score":-0.050411418080329895,"channel":0,"num_words":1,"start":225.17,"end":225.57},{"sentences":[{"text":"Yep.","start":225.27501,"end":225.69,"sentiment":"neutral","sentiment_score":-0.04045639559626579}],"sentiment":"neutral","sentiment_score":-0.04045639559626579,"channel":1,"num_words":1,"start":225.27501,"end":225.69},{"sentences":[{"text":"say VSTCs which are 86, but it should be much more than that.","start":225.57,"end":229.17,"sentiment":"neutral","sentiment_score":-0.06365393116497077},{"text":"It's 30 kilowatt battery.","start":229.17,"end":230.71,"sentiment":"neutral","sentiment_score":0.009955216199159622}],"sentiment":"neutral","sentiment_score":-0.04633413178517538,"channel":0,"num_words":17,"start":225.57,"end":230.71},{"sentences":[{"text":"Let me check","start":234.73,"end":235.45,"sentiment":"neutral","sentiment_score":0.00844869576394558}],"sentiment":"neutral","sentiment_score":0.00844869576394558,"channel":1,"num_words":3,"start":234.73,"end":235.45},{"sentences":[{"text":"It","start":235.43501,"end":235.595,"sentiment":"neutral","sentiment_score":-0.0029424475505948067}],"sentiment":"neutral","sentiment_score":-0.0029424475505948067,"channel":0,"num_words":1,"start":235.43501,"end":235.595},{"sentences":[{"text":"that","start":235.45,"end":235.69,"sentiment":"neutral","sentiment_score":-0.01050967164337635}],"sentiment":"neutral","sentiment_score":-0.01050967164337635,"channel":1,"num_words":1,"start":235.45,"end":235.69},{"sentences":[{"text":"says","start":235.595,"end":235.99501,"sentiment":"neutral","sentiment_score":-0.006521637551486492}],"sentiment":"neutral","sentiment_score":-0.006521637551486492,"channel":0,"num_words":1,"start":235.595,"end":235.99501},{"sentences":[{"text":"for you.","start":235.69,"end":236.43001,"sentiment":"neutral","sentiment_score":-0.007848342880606651}],"sentiment":"neutral","sentiment_score":-0.007848342880606651,"channel":1,"num_words":2,"start":235.69,"end":236.43001},{"sentences":[{"text":"ten ten ten ten it says 10.2 kilowatt batteries for some reason.","start":235.99501,"end":239.91501,"sentiment":"neutral","sentiment_score":-0.03324683957422773},{"text":"I don't know why.","start":239.91501,"end":240.975,"sentiment":"neutral","sentiment_score":-0.17351428419351578}],"sentiment":"neutral","sentiment_score":-0.06831370072904974,"channel":0,"num_words":16,"start":235.99501,"end":240.975},{"sentences":[{"text":"Okay.","start":242.585,"end":243.085,"sentiment":"neutral","sentiment_score":-0.030584581196308136},{"text":"Yeah.","start":243.465,"end":243.785,"sentiment":"neutral","sentiment_score":-0.015758445486426353},{"text":"As I can see, the total capacity is 10.24 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or you install, like, two batteries for this job?","start":288.83002,"end":294.165,"sentiment":"neutral","sentiment_score":-0.0008114732003637723}],"sentiment":"neutral","sentiment_score":0.00852803986830016,"channel":1,"num_words":24,"start":276.065,"end":294.165},{"sentences":[{"text":"No.","start":295.545,"end":295.86502,"sentiment":"neutral","sentiment_score":-0.108708493411541},{"text":"We installed two stacks, which which is which equates to 30 kilowatts.","start":295.86502,"end":300.445,"sentiment":"neutral","sentiment_score":-0.034607978304848075},{"text":"30.72 kilowatts.","start":301.945,"end":303.48502,"sentiment":"neutral","sentiment_score":0.005476485821418464}],"sentiment":"neutral","sentiment_score":-0.034203417428458734,"channel":0,"num_words":15,"start":295.545,"end":303.48502},{"sentences":[{"text":"Mhmm.","start":306.165,"end":306.325,"sentiment":"neutral","sentiment_score":0.009994699619710444},{"text":"Okay.","start":306.325,"end":306.825,"sentiment":"neutral","sentiment_score":0.030081650242209435},{"text":"Let me check that for you because I'm just checking this form, and I can able to see that there are two batteries with one, two, three, three modules each.","start":308.08002,"end":318.66,"sentiment":"neutral","sentiment_score":0.041387562019129596},{"text":"And one by","start":318.96002,"end":319.76,"sentiment":"neutral","sentiment_score":0.021920884338517983}],"sentiment":"neutral","sentiment_score":0.038499024670038906,"channel":1,"num_words":35,"start":306.165,"end":319.76},{"sentences":[{"text":"That's correct.","start":319.645,"end":320.465,"sentiment":"neutral","sentiment_score":0.05575436353683472}],"sentiment":"neutral","sentiment_score":0.05575436353683472,"channel":0,"num_words":2,"start":319.645,"end":320.465},{"sentences":[{"text":"one.","start":320.32,"end":320.805,"sentiment":"neutral","sentiment_score":0.032714419066905975},{"text":"Yeah.","start":321.125,"end":321.625,"sentiment":"neutral","sentiment_score":0.06251832842826843},{"text":"So it should be, like, 12, three.","start":321.925,"end":323.865,"sentiment":"neutral","sentiment_score":0.066126641950437},{"text":"Okay.","start":325.685,"end":326.185,"sentiment":"neutral","sentiment_score":0.05640541762113571},{"text":"Let me fix that for 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you for being on hold.","start":512.095,"end":513.635,"sentiment":"neutral","sentiment_score":0.33164947231610614}],"sentiment":"neutral","sentiment_score":0.33164947231610614,"channel":1,"num_words":6,"start":512.095,"end":513.635},{"sentences":[{"text":"Sure.","start":514.635,"end":515.135,"sentiment":"neutral","sentiment_score":0.10531233251094818}],"sentiment":"neutral","sentiment_score":0.10531233251094818,"channel":0,"num_words":1,"start":514.635,"end":515.135},{"sentences":[{"text":"I'm just checking this form.","start":516.655,"end":518.575,"sentiment":"neutral","sentiment_score":0.051644136756658555},{"text":"Okay?","start":518.575,"end":519.075,"sentiment":"neutral","sentiment_score":0.014172416180372238},{"text":"First thing is there are two master batteries and, like, six is the module.","start":520.015,"end":525.83,"sentiment":"neutral","sentiment_score":-0.06810243055224419},{"text":"However, it's wrongly mentioned the details.","start":526.45,"end":530.31006,"sentiment":"neutral","sentiment_score":-0.23234265794356665},{"text":"Like, one master master battery serial number is missing for this one.","start":531.25,"end":536.415,"sentiment":"neutral","sentiment_score":-0.21211407954494158}],"sentiment":"neutral","sentiment_score":-0.12159120605180138,"channel":1,"num_words":38,"start":516.655,"end":536.415},{"sentences":[{"text":"However, as I can see that the capacity is also, as you mentioned, that is incorrect.","start":536.89496,"end":542.435,"sentiment":"neutral","sentiment_score":-0.3190046017989516},{"text":"So in that case, we can't able to change this job because it's already posting CR from last three days.","start":542.735,"end":549.555,"sentiment":"negative","sentiment_score":-0.3750592216849327},{"text":"So in that case, I what I will do is I will email CR to fill this job, okay, from from CR's 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us.","start":580.97,"end":594.89,"sentiment":"neutral","sentiment_score":-0.1152926565785157},{"text":"Okay?","start":594.89,"end":595.39,"sentiment":"neutral","sentiment_score":-0.005581408739089966},{"text":"So if you check the serial number, the 0 five eight six is the model number.","start":596.075,"end":601.835,"sentiment":"neutral","sentiment_score":-0.02860519872047007}],"sentiment":"neutral","sentiment_score":-0.08599700608797241,"channel":1,"num_words":57,"start":580.17,"end":601.835},{"sentences":[{"text":"Okay?","start":601.835,"end":602.335,"sentiment":"neutral","sentiment_score":-0.00977220106869936},{"text":"And the one start from 10 or what 1800 is the master serial number.","start":602.47504,"end":609.12,"sentiment":"neutral","sentiment_score":-0.0228977252596191},{"text":"So you have to check with that.","start":609.36,"end":611.14,"sentiment":"neutral","sentiment_score":-0.041776590049266815},{"text":"We we require one more serial number for the 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please?","start":695.88,"end":701.58,"sentiment":"neutral","sentiment_score":0.05943324975669384}],"sentiment":"neutral","sentiment_score":-0.013587328402892403,"channel":0,"num_words":23,"start":693.24,"end":701.58},{"sentences":[{"text":"I won't able to give you any time frame for that, but I'm but, like, processing time will be, like, four to six weeks.","start":702.99,"end":710.285,"sentiment":"negative","sentiment_score":-0.4304133827487628},{"text":"I will definitely go ahead and email CR to cancel or fill this job.","start":710.285,"end":715.805,"sentiment":"negative","sentiment_score":-0.3339316632066454},{"text":"Okay?","start":715.805,"end":716.305,"sentiment":"neutral","sentiment_score":-0.11027687788009644},{"text":"Once it is updated, then we can able to get this 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you please get on to it, and can you please do that?","start":730.34,"end":734.195,"sentiment":"neutral","sentiment_score":0.009033651162798587},{"text":"Because I was literally you know, I do not want you to go back and forth.","start":734.195,"end":738.61505,"sentiment":"negative","sentiment_score":-0.3714817464351654},{"text":"Please cancel the job with CER so that we can amend the job and do the need for.","start":739.155,"end":745.655,"sentiment":"neutral","sentiment_score":-0.3023002611266242}],"sentiment":"neutral","sentiment_score":-0.22884058287101133,"channel":0,"num_words":49,"start":728.18,"end":745.655},{"sentences":[{"text":"Mhmm.","start":746.205,"end":746.365,"sentiment":"neutral","sentiment_score":-0.05470693111419678},{"text":"Mhmm.","start":746.365,"end":746.525,"sentiment":"neutral","sentiment_score":-0.003921292722225189},{"text":"Definitely.","start":746.525,"end":747.025,"sentiment":"neutral","sentiment_score":0.1104353815317154},{"text":"Let me help you with 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things.","start":783.34,"end":785.98004,"sentiment":"neutral","sentiment_score":0.2763475626707077},{"text":"Okay?","start":785.98004,"end":786.48004,"sentiment":"neutral","sentiment_score":0.17584443092346191}],"sentiment":"neutral","sentiment_score":0.2691687675459044,"channel":0,"num_words":14,"start":783.34,"end":786.48004},{"sentences":[{"text":"Definitely.","start":786.65,"end":787.15,"sentiment":"neutral","sentiment_score":0.22289924323558807},{"text":"While recreating the job, we will update you for the same.","start":787.37,"end":790.41003,"sentiment":"neutral","sentiment_score":0.18298274143175644},{"text":"And if there is anything, we","start":790.41003,"end":791.77,"sentiment":"neutral","sentiment_score":0.11927593871951103}],"sentiment":"neutral","sentiment_score":0.16396472396122086,"channel":1,"num_words":18,"start":786.65,"end":791.77},{"sentences":[{"text":"Yep.","start":791.695,"end":792.195,"sentiment":"neutral","sentiment_score":0.17005261778831482}],"sentiment":"neutral","sentiment_score":0.17005261778831482,"channel":0,"num_words":1,"start":791.695,"end":792.195},{"sentences":[{"text":"will help you Okay?","start":791.77,"end":794.10504,"sentiment":"neutral","sentiment_score":0.1594054065644741}],"sentiment":"neutral","sentiment_score":0.1594054065644741,"channel":1,"num_words":4,"start":791.77,"end":794.10504},{"sentences":[{"text":"No worries.","start":794.17505,"end":794.895,"sentiment":"neutral","sentiment_score":0.082411989569664}],"sentiment":"neutral","sentiment_score":0.082411989569664,"channel":0,"num_words":2,"start":794.17505,"end":794.895},{"sentences":[{"text":"Yeah.","start":794.565,"end":795.065,"sentiment":"neutral","sentiment_score":0.08825363218784332}],"sentiment":"neutral","sentiment_score":0.08825363218784332,"channel":1,"num_words":1,"start":794.565,"end":795.065},{"sentences":[{"text":"I'll I'll wait for you to come back.","start":794.895,"end":796.09503,"sentiment":"neutral","sentiment_score":0.01236906461417675},{"text":"Sorry.","start":796.09503,"end":796.49506,"sentiment":"neutral","sentiment_score":-0.04149080812931061},{"text":"What was the name?","start":796.49506,"end":797.55505,"sentiment":"neutral","sentiment_score":-0.02744286647066474}],"sentiment":"neutral","sentiment_score":-0.004023827469119659,"channel":0,"num_words":13,"start":794.895,"end":797.55505},{"sentences":[{"text":"It's Husna.","start":798.405,"end":799.145,"sentiment":"neutral","sentiment_score":0.005402449518442154},{"text":"H","start":800.885,"end":801.125,"sentiment":"neutral","sentiment_score":0.007981838658452034}],"sentiment":"neutral","sentiment_score":0.006262245898445447,"channel":1,"num_words":3,"start":798.405,"end":801.125},{"sentences":[{"text":"Okay.","start":801.05505,"end":801.51,"sentiment":"neutral","sentiment_score":0.011445706710219383}],"sentiment":"neutral","sentiment_score":0.011445706710219383,"channel":0,"num_words":1,"start":801.05505,"end":801.51},{"sentences":[{"text":"u s n","start":801.125,"end":801.60504,"sentiment":"neutral","sentiment_score":0.0022640307433903217}],"sentiment":"neutral","sentiment_score":0.0022640307433903217,"channel":1,"num_words":3,"start":801.125,"end":801.60504},{"sentences":[{"text":"Alright.","start":801.59,"end":801.91003,"sentiment":"neutral","sentiment_score":0.018628202378749847}],"sentiment":"neutral","sentiment_score":0.018628202378749847,"channel":0,"num_words":1,"start":801.59,"end":801.91003},{"sentences":[{"text":"n.","start":801.60504,"end":801.92505,"sentiment":"neutral","sentiment_score":0.007600202225148678}],"sentiment":"neutral","sentiment_score":0.007600202225148678,"channel":1,"num_words":1,"start":801.60504,"end":801.92505},{"sentences":[{"text":"No","start":801.91003,"end":801.99,"sentiment":"neutral","sentiment_score":0.020867669954895973}],"sentiment":"neutral","sentiment_score":0.020867669954895973,"channel":0,"num_words":1,"start":801.91003,"end":801.99},{"sentences":[{"text":"Yeah.","start":801.92505,"end":802.42505,"sentiment":"neutral","sentiment_score":0.005098305642604828}],"sentiment":"neutral","sentiment_score":0.005098305642604828,"channel":1,"num_words":1,"start":801.92505,"end":802.42505},{"sentences":[{"text":"worries, Yeah.","start":801.99,"end":803.03,"sentiment":"neutral","sentiment_score":0.05210730340331793},{"text":"Yeah.","start":803.03,"end":803.35004,"sentiment":"neutral","sentiment_score":0.1573912799358368},{"text":"I've got your details.","start":803.35004,"end":804.65,"sentiment":"neutral","sentiment_score":0.20582105591893196},{"text":"So, sir, if you can please expedite this process, that'll be great.","start":804.95,"end":808.71,"sentiment":"neutral","sentiment_score":0.32434211671352386},{"text":"I'll just keep a note on my","start":808.71,"end":810.87,"sentiment":"neutral","sentiment_score":0.10839330830744334}],"sentiment":"neutral","sentiment_score":0.22060571804356116,"channel":0,"num_words":26,"start":801.99,"end":810.87},{"sentences":[{"text":"Mhmm.","start":810.63,"end":811.02997,"sentiment":"neutral","sentiment_score":0.027650997042655945}],"sentiment":"neutral","sentiment_score":0.027650997042655945,"channel":1,"num_words":1,"start":810.63,"end":811.02997},{"sentences":[{"text":"side,","start":810.87,"end":811.37,"sentiment":"neutral","sentiment_score":0.03475220128893852}],"sentiment":"neutral","sentiment_score":0.03475220128893852,"channel":0,"num_words":1,"start":810.87,"end":811.37},{"sentences":[{"text":"No worries.","start":811.02997,"end":811.69,"sentiment":"neutral","sentiment_score":0.09323204681277275}],"sentiment":"neutral","sentiment_score":0.09323204681277275,"channel":1,"num_words":2,"start":811.02997,"end":811.69},{"sentences":[{"text":"and","start":812.31,"end":812.81,"sentiment":"neutral","sentiment_score":0.07710441201925278}],"sentiment":"neutral","sentiment_score":0.07710441201925278,"channel":0,"num_words":1,"start":812.31,"end":812.81},{"sentences":[{"text":"Sure.","start":812.63,"end":813.13,"sentiment":"neutral","sentiment_score":0.178247332572937}],"sentiment":"neutral","sentiment_score":0.178247332572937,"channel":1,"num_words":1,"start":812.63,"end":813.13},{"sentences":[{"text":"I'll wait for you to come back to me.","start":813.19,"end":814.97003,"sentiment":"neutral","sentiment_score":0.19030903776486716}],"sentiment":"neutral","sentiment_score":0.19030903776486716,"channel":0,"num_words":9,"start":813.19,"end":814.97003},{"sentences":[{"text":"Definitely.","start":815.35,"end":815.85,"sentiment":"positive","sentiment_score":0.34558355808258057},{"text":"Yeah.","start":816.07,"end":816.47,"sentiment":"positive","sentiment_score":0.40422576665878296},{"text":"Thank you so much.","start":816.47,"end":817.6109,"sentiment":"positive","sentiment_score":0.805025190114975},{"text":"Have a great","start":817.7709,"end":818.5109,"sentiment":"positive","sentiment_score":0.7376835346221924}],"sentiment":"positive","sentiment_score":0.686995632118649,"channel":1,"num_words":9,"start":815.35,"end":818.5109},{"sentences":[{"text":"No no worries.","start":818.14496,"end":818.70496,"sentiment":"positive","sentiment_score":0.44219550490379333},{"text":"Thank you, sir.","start":818.70496,"end":819.665,"sentiment":"positive","sentiment_score":0.7152469555536906},{"text":"You too.","start":819.665,"end":820.065,"sentiment":"positive","sentiment_score":0.36211083829402924}],"sentiment":"positive","sentiment_score":0.5245686322450638,"channel":0,"num_words":8,"start":818.14496,"end":820.065},{"sentences":[{"text":"day.","start":819.9209,"end":820.1709,"sentiment":"neutral","sentiment_score":0.24683324992656708}],"sentiment":"neutral","sentiment_score":0.24683324992656708,"channel":1,"num_words":1,"start":819.9209,"end":820.1709},{"sentences":[{"text":"Bye","start":820.065,"end":820.305,"sentiment":"neutral","sentiment_score":0.1674777716398239}],"sentiment":"neutral","sentiment_score":0.1674777716398239,"channel":0,"num_words":1,"start":820.065,"end":820.305},{"sentences":[{"text":"Yep.","start":820.1709,"end":820.6709,"sentiment":"neutral","sentiment_score":0.16473785042762756}],"sentiment":"neutral","sentiment_score":0.16473785042762756,"channel":1,"num_words":1,"start":820.1709,"end":820.6709},{"sentences":[{"text":"bye.","start":820.305,"end":820.805,"sentiment":"neutral","sentiment_score":0.1456872522830963}],"sentiment":"neutral","sentiment_score":0.1456872522830963,"channel":0,"num_words":1,"start":820.305,"end":820.805},{"sentences":[{"text":"Bye.","start":821.2909,"end":821.7909,"sentiment":"neutral","sentiment_score":-0.13644155859947205}],"sentiment":"neutral","sentiment_score":-0.13644155859947205,"channel":1,"num_words":1,"start":821.2909,"end":821.7909}]},"summary":{"result":"success","short":"A customer contacts Form Discovery about a pending job that has two master batteries and six modules each. The representative checks and finds that the capacity is incorrect, promises to send an email to recreate it, and explains that the audit process will take four to six weeks. The customer asks about a delay in payment and expedited processing, and the agent explains that it will delay the processing time and require updating the model and serial number. The customer asks for an expedited process so they can cancel the job and make changes to the job, and the agent agrees. The audit process will be done after the correction, and the customer is reminded to keep the information updated."},"intents":{"segments":[{"text":"Please listen carefully so we can direct your call to the right team.","start_word":17,"end_word":29,"intents":[{"intent":"Direct call to team","confidence_score":0.0031533174}]},{"text":"If you're having trouble submitting or editing a form or accessing the platform or app, please enter your form ID followed by the pound key.","start_word":160,"end_word":184,"intents":[{"intent":"Provide form id","confidence_score":0.091942854}]},{"text":"If you're having trouble submitting or editing a form or accessing the platform or app, please enter your form ID followed by the pound key. If your query isn't related to a form, press the pound key to connect. If you can't hold, please press the for calling Formby. My name is Usna. How may I assist you today? Hi, Crystal.","start_word":160,"end_word":220,"intents":[{"intent":"Discuss form submission","confidence_score":0.00000618924}]},{"text":"How may I assist you today? Hi, Crystal.","start_word":213,"end_word":220,"intents":[{"intent":"Assist with form issues","confidence_score":0.028092282}]},{"text":"I'm calling in regards to one of the jobs. I'll give you the BSPC ID. 218906. 21 Nine zero six. 8. Okay.","start_word":233,"end_word":254,"intents":[{"intent":"Inquire about spv registration","confidence_score":0.0008387903},{"intent":"Get spc id","confidence_score":0.000023254735}]},{"text":"I'm calling in regards to one of the jobs. I'll give you the BSPC ID. 218906. 21 Nine zero six. 8. Okay. Let me check that for you. Sorry? I'm just checking for mine. One second. Yeah. Sure. Yes. As I can see that, it's processing the CER. Yep.","start_word":233,"end_word":281,"intents":[{"intent":"Provide complaint or feedback","confidence_score":0.001806678}]},{"text":"Let me check that for you. Sorry?","start_word":255,"end_word":261,"intents":[{"intent":"Check form","confidence_score":0.09964911}]},{"text":"As I can see that, it's processing the CER. Yep.","start_word":272,"end_word":281,"intents":[{"intent":"Confirm processing time","confidence_score":0.0014191963}]},{"text":"As I can see that, it's processing the CER. Yep. That's okay. It's 2 Kenwood Court, Country Valley. The question which I have up here, it's Mhmm. only Yep. say VSTCs which are 86, but it should be much more than that.","start_word":272,"end_word":313,"intents":[{"intent":"Clarify cer codes","confidence_score":0.000007964738}]},{"text":"It's 30 kilowatt battery. Let me check It that says for you. ten ten ten ten it says 10.2 kilowatt batteries for some reason. I don't know why. Okay. Yeah. As I can see, the total capacity is 10.24 kilowatts. Yeah. That's that's that's not that's not right. Okay. Let me check.","start_word":315,"end_word":366,"intents":[{"intent":"Clarify battery configuration","confidence_score":0.00004920344}]},{"text":"Let me fix that for you. Okay? Just give me some time. I'm putting a call on hold for a minute. Let me Sure. check and get back to you for this. Alright? Sure.","start_word":473,"end_word":506,"intents":[{"intent":"Fix situation","confidence_score":0.00064890366}]},{"text":"Can you please expedite this process and get it done fastest, please?","start_word":925,"end_word":936,"intents":[{"intent":"Request expedite process","confidence_score":0.18305905}]},{"text":"I will definitely go ahead and email CR to cancel or fill this job. Okay?","start_word":961,"end_word":975,"intents":[{"intent":"Cancel/fill job","confidence_score":0.07946802}]},{"text":"Once it is updated, then we can able to get this fixed. So you need one more serial number from us. Correct me if I'm wrong. Right? Yeah. Right. Yeah. Right. Okay. Okay. Can you please get on to it, and can you please do that? Because I was literally you know, I do not want you to go back and forth. Please cancel the job with CER so that we can amend the job and do the need for.","start_word":976,"end_word":1055,"intents":[{"intent":"Update job","confidence_score":0.56122744}]},{"text":"So can can you please make sure that you can keep us informed as well? Because Definitely.","start_word":1141,"end_word":1157,"intents":[{"intent":"Maintain informed","confidence_score":0.024472063}]},{"text":"I've got your details. So, sir, if you can please expedite this process, that'll be great.","start_word":1225,"end_word":1240,"intents":[{"intent":"Expedited process","confidence_score":0.16947566}]}]},"sentiments":{"segments":[{"text":"Thank you for calling FormBay.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.3363756835460663},{"text":"Please note, this call may be recorded for training and verification purposes. Please listen carefully so we can direct your call to the right team. If you're an installer having issues with the app while on-site, press 1. If you're using our online platform and need help submitting or editing a form, press 2. If you're a new customer and would like to speak with our team, press 3. If you're calling about CER processing times, press 4. If you're a manufacturer calling about SPV registration, press 5. If you'd like to make a complaint or provide feedback, press 6. Please listen carefully so we can direct your call to the right team. If you're an installer having issues with the app while on-site, press 1. If you're using our online platform and need help submitting or editing a form, press 2. If you're a new customer and would You've reached form day platform support. If you're having trouble submitting or editing a form or accessing the platform or app, please enter your form ID followed by the pound key. If your query isn't related to a form, press the pound key to connect. If you can't hold, please press the for calling Formby. My name is Usna. How may I assist you today? Hi, Crystal. How are you?","start_word":5,"end_word":223,"sentiment":"neutral","sentiment_score":-0.02578299306333065},{"text":"I'm doing good.","start_word":224,"end_word":226,"sentiment":"positive","sentiment_score":0.423844575881958},{"text":"How are you?","start_word":227,"end_word":229,"sentiment":"neutral","sentiment_score":0.2734854221343994},{"text":"Very good. Thanks.","start_word":230,"end_word":232,"sentiment":"positive","sentiment_score":0.3774566650390625},{"text":"I'm calling in regards to one of the jobs. I'll give you the BSPC ID. 218906. 21 Nine zero six. 8. Okay. Let me check that for you. Sorry? I'm just checking for mine. One second. Yeah. Sure. Yes. As I can see that, it's processing the CER. Yep. That's okay. It's 2 Kenwood Court, Country Valley. The question which I have up here, it's Mhmm. only Yep. say VSTCs which are 86, but it should be much more than that. It's 30 kilowatt battery. Let me check It that says for you. ten ten ten ten it says 10.2 kilowatt batteries for some reason. I don't know why. Okay. Yeah. As I can see, the total capacity is 10.24 kilowatts. Yeah.","start_word":233,"end_word":354,"sentiment":"neutral","sentiment_score":-0.01746130054511252},{"text":"That's that's that's not that's not right.","start_word":355,"end_word":361,"sentiment":"negative","sentiment_score":-0.5196478366851807},{"text":"Okay. Let me check. So as I can see that, there are, like you have mentioned seven serial numbers for this job. That's correct. Yep. Mhmm. Just a moment, please. I'm checking from my end. So you install one battery or you install, like, two batteries for this job? No. We installed two stacks, which which is which equates to 30 kilowatts. 30.72 kilowatts. Mhmm. Okay. Let me check that for you because I'm just checking this form, and I can able to see that there are two batteries with one, two, three, three modules each. And one by That's correct. one. Yeah. So it should be, like, 12, three. Okay. Let me fix that for you. Okay? Just give me some time. I'm putting a call on hold for a minute. Let me Sure. check and get back to you for this. Alright? Sure. Thank you.","start_word":362,"end_word":508,"sentiment":"neutral","sentiment_score":0.026732103899121284},{"text":"Thank Thank you.","start_word":509,"end_word":511,"sentiment":"positive","sentiment_score":0.423107773065567},{"text":"you.","start_word":512,"end_word":512,"sentiment":"neutral","sentiment_score":0.27996888756752014},{"text":"Thank you for being on hold.","start_word":513,"end_word":518,"sentiment":"positive","sentiment_score":0.33528807759284973},{"text":"Sure. I'm just checking this form. Okay? First thing is there are two master batteries and, like, six is the module. However, it's wrongly mentioned the details. Like, one master master battery serial number is missing for this one. However, as I can see that the capacity is also, as you mentioned, that is incorrect.","start_word":519,"end_word":573,"sentiment":"neutral","sentiment_score":-0.16901883482933044},{"text":"So in that case, we can't able to change this job because it's already posting CR from last three days.","start_word":574,"end_word":593,"sentiment":"negative","sentiment_score":-0.3791289627552033},{"text":"So in that case, I what I will do is I will email CR to fill this job, okay, from from CR's end. And once it is failed, then we will recreate this job with the correct information and submit to CR again with the correct details. Okay. Will it what's it going to do?","start_word":594,"end_word":648,"sentiment":"neutral","sentiment_score":0.05075398460030556},{"text":"It's going to delay the payments. Right? It's going to delay the processing time.","start_word":649,"end_word":662,"sentiment":"negative","sentiment_score":-0.4961763322353363},{"text":"That is that correct? Yeah. Right. So it will be delayed because we have to, like, remove all the details and update it with the correct information because the serial number is once serial number is missing, you have to get back for us. Okay? So if you check the serial number, the 0 five eight six is the model number. Okay? And the one start from 10 or what 1800 is the master serial number. So you have to check with that. We we require one more serial number for the same. And for the capacity, we have to check with the correct capacity while after getting all the details, then we will submit this job to CR for audit. So this process will approximately take four to six weeks. Yeah.","start_word":663,"end_word":794,"sentiment":"neutral","sentiment_score":-0.0629463717341423},{"text":"Oh my god. How could it happen? I I really not sure why it took why we basically why we have done this mistake.","start_word":795,"end_word":818,"sentiment":"negative","sentiment_score":-0.5285534262657166},{"text":"What happened?","start_word":819,"end_word":820,"sentiment":"neutral","sentiment_score":-0.3262917995452881},{"text":"So as I can see that, the capacity is incorrectly mentioned because one serial number is missing and the the models are not yet updated. So that's the reason it taken the wrong information and it submitted to CR.","start_word":821,"end_word":859,"sentiment":"negative","sentiment_score":-0.41451147198677063},{"text":"So this process to to, like, correct this thing, we have to update the correct number of modules, the correct number of batteries so it will capture the correct information. And then the photocopicity will be changed according to that. Then then we can able to send that to CR process Can the audit. you can you plea can you please do us a favor? Can you please expedite this process and get it done fastest, please?","start_word":860,"end_word":936,"sentiment":"neutral","sentiment_score":-0.038819510489702225},{"text":"I won't able to give you any time frame for that, but I'm but, like, processing time will be, like, four to six weeks.","start_word":937,"end_word":960,"sentiment":"negative","sentiment_score":-0.42100057005882263},{"text":"I will definitely go ahead and email CR to cancel or fill this job. Okay? Once it is updated, then we can able to get this fixed. So you need one more serial number from us. Correct me if I'm wrong. Right? Yeah. Right. Yeah. Right. Okay. Okay. Can you please get on to it, and can you please do that?","start_word":961,"end_word":1021,"sentiment":"neutral","sentiment_score":-0.11484038829803468},{"text":"Because I was literally you know, I do not want you to go back and forth.","start_word":1022,"end_word":1037,"sentiment":"negative","sentiment_score":-0.3651637136936188},{"text":"Please cancel the job with CER so that we can amend the job and do the need for. Mhmm. Mhmm. Definitely. Let me help you with this. We will cancel and like, you send an email and fill this job. Once we recreate the job, we will update you for the same. Okay? But it's not going to impact our BSCC. Right? No. No. Nothing. Yeah. Okay. It will Okay. not Nothing harm wrong. anything. Yeah. It will take your time, but it won't, like, harm the SDC and everything else. So that's for Okay. sure. Alright. Can you yeah. Please.","start_word":1038,"end_word":1138,"sentiment":"neutral","sentiment_score":-0.016473470255732536},{"text":"Thank you.","start_word":1139,"end_word":1140,"sentiment":"positive","sentiment_score":0.4923027753829956},{"text":"So can can you please make sure that you can keep us informed as well? Because Definitely. we just wanna make sure that we are right on top of things. Okay? Definitely. While recreating the job, we will update you for the same. And if there is anything, we Yep. will help you Okay? No worries. Yeah. I'll I'll wait for you to come back. Sorry. What was the name? It's Husna. H Okay. u s n Alright. n. No Yeah. worries, Yeah. Yeah. I've got your details.","start_word":1141,"end_word":1228,"sentiment":"neutral","sentiment_score":0.13887695968151093},{"text":"So, sir, if you can please expedite this process, that'll be great.","start_word":1229,"end_word":1240,"sentiment":"positive","sentiment_score":0.3678525984287262},{"text":"I'll just keep a note on my Mhmm. side, No worries. and Sure. I'll wait for you to come back to me.","start_word":1241,"end_word":1262,"sentiment":"neutral","sentiment_score":0.12314624339342116},{"text":"Definitely. Yeah. Thank you so much. Have a great No no worries. Thank you, sir. You too.","start_word":1263,"end_word":1279,"sentiment":"positive","sentiment_score":0.5876668095588684},{"text":"day. Bye Yep. bye. Bye.","start_word":1280,"end_word":1284,"sentiment":"neutral","sentiment_score":0.16396471858024597}],"average":{"sentiment":"neutral","sentiment_score":-0.0335731801244187}}}}