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Thanks, Andrew. Please stay on the line. Hi. This is June.\n\nSorry. Who is this? Sorry, mate. Should I know you? I said should I know you or be expecting your call?\n\nOkay. Please take me off your call. Andrew, please take me off your call list. 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Please stay on the line. Hi. This is June.\n\nChannel 0: Oh, hi. It's Andrew from Vigilance AI. I was trying to get a hold of you. Andrew,\n\nChannel 1: Sorry. Who is this?\n\nChannel 0: Vigilance AI is our twenty four seven AI security analyst.\n\nChannel 1: Sorry, mate. Should\n\nChannel 0: Teams\n\nChannel 1: I know you?\n\nChannel 0: investigate oh, I'm sorry. What was that?\n\nChannel 1: I said should I know you or be expecting your call?\n\nChannel 0: I I actually wanted to represent our Vigilance AI\n\nChannel 1: Okay. Please\n\nChannel 0: SOC.\n\nChannel 1: take me off your call. Andrew, please take me off your call list. Thank you, mate.","paragraphs":[{"sentences":[{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.26,"sentiment":"neutral","sentiment_score":-0.004773931484669447}],"sentiment":"neutral","sentiment_score":-0.004773931484669447,"channel":1,"num_words":15,"start":0.16,"end":4.26},{"sentences":[{"text":"Andrew?","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.011946728453040125}],"sentiment":"neutral","sentiment_score":0.011946728453040125,"channel":0,"num_words":1,"start":8.32,"end":8.82},{"sentences":[{"text":"Thanks, Andrew.","start":14.719999,"end":15.78,"sentiment":"positive","sentiment_score":0.3881595581769943},{"text":"Please stay on the line.","start":16.265,"end":17.725,"sentiment":"neutral","sentiment_score":0.16561346799135207},{"text":"Hi.","start":26.105,"end":26.345,"sentiment":"neutral","sentiment_score":0.03530712053179741},{"text":"This is June.","start":26.345,"end":27.244999,"sentiment":"neutral","sentiment_score":0.028328911090890568}],"sentiment":"neutral","sentiment_score":0.15678911910138346,"channel":1,"num_words":11,"start":14.719999,"end":27.244999},{"sentences":[{"text":"Oh, hi.","start":28.83,"end":29.65,"sentiment":"neutral","sentiment_score":0.05820999853312969},{"text":"It's Andrew from Vigilance AI.","start":29.789999,"end":32.29,"sentiment":"neutral","sentiment_score":0.06164047345519066},{"text":"I was trying to get a hold of you.","start":32.67,"end":34.43,"sentiment":"neutral","sentiment_score":0.022107220565279324},{"text":"Andrew,","start":34.43,"end":34.93,"sentiment":"neutral","sentiment_score":-0.03610935807228088}],"sentiment":"neutral","sentiment_score":0.03455752890337916,"channel":0,"num_words":17,"start":28.83,"end":34.93},{"sentences":[{"text":"Sorry.","start":35.68,"end":36.08,"sentiment":"neutral","sentiment_score":-0.1060955822467804},{"text":"Who is this?","start":36.08,"end":36.9,"sentiment":"neutral","sentiment_score":-0.08857097725073497}],"sentiment":"neutral","sentiment_score":-0.09295212849974632,"channel":1,"num_words":4,"start":35.68,"end":36.9},{"sentences":[{"text":"Vigilance AI is our twenty four seven AI security analyst.","start":39.505,"end":43.365,"sentiment":"neutral","sentiment_score":-0.04667048677802086}],"sentiment":"neutral","sentiment_score":-0.04667048677802086,"channel":0,"num_words":10,"start":39.505,"end":43.365},{"sentences":[{"text":"Sorry, mate.","start":43.745,"end":44.385,"sentiment":"neutral","sentiment_score":-0.21853020787239075},{"text":"Should","start":44.385,"end":44.545,"sentiment":"neutral","sentiment_score":-0.21778824925422668}],"sentiment":"neutral","sentiment_score":-0.21828288833300272,"channel":1,"num_words":3,"start":43.745,"end":44.545},{"sentences":[{"text":"Teams","start":44.385002,"end":44.885002,"sentiment":"neutral","sentiment_score":-0.2058339565992355}],"sentiment":"neutral","sentiment_score":-0.2058339565992355,"channel":0,"num_words":1,"start":44.385002,"end":44.885002},{"sentences":[{"text":"I know you?","start":44.545,"end":45.445,"sentiment":"neutral","sentiment_score":-0.16899225612481436}],"sentiment":"neutral","sentiment_score":-0.16899225612481436,"channel":1,"num_words":3,"start":44.545,"end":45.445},{"sentences":[{"text":"investigate oh, I'm sorry.","start":44.945,"end":48.545002,"sentiment":"neutral","sentiment_score":-0.23205648735165596},{"text":"What was that?","start":48.545002,"end":49.365,"sentiment":"neutral","sentiment_score":-0.25598636269569397}],"sentiment":"neutral","sentiment_score":-0.24231214821338654,"channel":0,"num_words":7,"start":44.945,"end":49.365},{"sentences":[{"text":"I said should I know you or be expecting your call?","start":49.504997,"end":52.645,"sentiment":"neutral","sentiment_score":-0.27307933839884674}],"sentiment":"neutral","sentiment_score":-0.27307933839884674,"channel":1,"num_words":11,"start":49.504997,"end":52.645},{"sentences":[{"text":"I I actually wanted to represent our Vigilance AI","start":55.56,"end":59.420002,"sentiment":"neutral","sentiment_score":-0.268235315879186}],"sentiment":"neutral","sentiment_score":-0.268235315879186,"channel":0,"num_words":9,"start":55.56,"end":59.420002},{"sentences":[{"text":"Okay.","start":59.96894,"end":60.36894,"sentiment":"negative","sentiment_score":-0.3866831958293915},{"text":"Please","start":60.36894,"end":60.60894,"sentiment":"negative","sentiment_score":-0.7563449144363403}],"sentiment":"negative","sentiment_score":-0.5715140551328659,"channel":1,"num_words":2,"start":59.96894,"end":60.60894},{"sentences":[{"text":"SOC.","start":60.6,"end":61.1,"sentiment":"negative","sentiment_score":-0.7427133321762085}],"sentiment":"negative","sentiment_score":-0.7427133321762085,"channel":0,"num_words":1,"start":60.6,"end":61.1},{"sentences":[{"text":"take me off your call.","start":60.60894,"end":61.64894,"sentiment":"negative","sentiment_score":-0.7710287809371948},{"text":"Andrew, please take me off your call list.","start":61.64894,"end":64.28894,"sentiment":"negative","sentiment_score":-0.6712568700313568},{"text":"Thank you, mate.","start":64.28894,"end":65.18894,"sentiment":"neutral","sentiment_score":-0.08749452730019887}],"sentiment":"negative","sentiment_score":-0.5929801529273391,"channel":1,"num_words":16,"start":60.60894,"end":65.18894}]},"summary":{"result":"success","short":"A customer named Andrew frombound AI called and asked to speak with someone named Teams. He apologized for not being able to reach them and asked if he could be removed from their call list. Teams representative, June, informed Andrew that she would need to take him off his list and apologized again before ending the call."},"intents":{"segments":[{"text":"To record your name and reason for calling, I'll see if this person is available. Andrew?","start_word":1,"end_word":16,"intents":[{"intent":"Record call","confidence_score":0.15656379}]},{"text":"It's Andrew from Vigilance AI. I was trying to get a hold of you. Andrew, Sorry.","start_word":29,"end_word":44,"intents":[{"intent":"Get a hold","confidence_score":0.57141197},{"intent":"Get a hold","confidence_score":0.24640095}]},{"text":"Should Teams I know investigate you?","start_word":60,"end_word":65,"intents":[{"intent":"Investigate","confidence_score":0.15415828}]},{"text":"Please SOC. take me off your call. Andrew, please take me off your call list. Thank you, mate.","start_word":93,"end_word":110,"intents":[{"intent":"Remove me from call list","confidence_score":0.03165025}]}]},"sentiments":{"segments":[{"text":"To record your name and reason for calling, I'll see if this person is available. Andrew?","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":-0.0031976609025150537},{"text":"Thanks, Andrew.","start_word":16,"end_word":17,"sentiment":"positive","sentiment_score":0.3881595730781555},{"text":"Please stay on the line. Hi. This is June. Oh, hi. It's Andrew from Vigilance AI. I was trying to get a hold of you. Andrew, Sorry. Who is this? Vigilance AI is our twenty four seven AI security analyst. Sorry, mate. Should Teams I know investigate you? oh, I'm sorry. What was that? I said should I know you or be expecting your call? I I actually wanted to represent our Vigilance AI Okay.","start_word":18,"end_word":92,"sentiment":"neutral","sentiment_score":-0.10615567862987518},{"text":"Please SOC. take me off your call. Andrew, please take me off your call list.","start_word":93,"end_word":107,"sentiment":"negative","sentiment_score":-0.7054899334907532},{"text":"Thank you, mate.","start_word":108,"end_word":110,"sentiment":"neutral","sentiment_score":-0.1090194582939148}],"average":{"sentiment":"neutral","sentiment_score":-0.15466525554656982}}}}