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I bet you are struggling with your that's good to hear. I received your email for today with the photo attached. However, I have noticed that let me just go back to the photo. If I may I ask if you are currently connected to your Wi Fi or you're using your mobile data when you access the 1921 six eight? Okay. So the instructions were actually sent by our tech support team. If it will be fine if we do it everything again using your Wi Fi network instead rather than your mobile network. I'll stay on the line, and it will follow the instructions about entering your PPPo e login on your router. Oh, sure. I I I will I will wait for your call. Yes, Riley. Mhmm. So please enter your router's IP address. I'll dictate it to you if you don't have it. And please also check that your device is connected to the router's Wi Fi network. Because even though we don't have Wi Fi connect, I mean, network I mean, Wi Fi connection, you'll be able to access the router's IP address. So access it. So once you're in the router's IP address enter, let me know so that I can get date you those. Okay. So your default username and password is printed on the router. Okay. Then what's on the page once you click enter or submit? No. It's the the the username and password that was given to you is Can you tell me the error message that you're receiving when I alright. Have you tried have you tried the username and the password printed on the router? What's the error message when you try it? Alright. Can you send me a screenshot of the second page where you after entering the IP address? I just wanna see I mean, the page you were in, you're not asking to enter the username. Mhmm. Sure. Let's see. Let me check here. Haven't received it yet. One moment, please. Got this. Let me open it. Alright. So have you tried entering the password that is printed on the router, Riley? Okay. Because the photo that you sent is currently connected to the mobile data, could you please enter again the password that is printed on your router on this page, please? Okay. Okay. And are you seeing an option to I mean, for the Internet WAN or PPPoC settings? Okay. Let me go through again with your photos that you sent. Hold on. Thank you. I'll just put you on hold for a minute, Richard. I'll get back to you. Okay? Thank you. Hello, Riley? Right. So on your Internet settings, can you please click on the tab Internet settings? And then on the connection tab drop down, could you look for the PPPoE, please? Mhmm. And do you now see the, I mean, option to enter your p p p e o e login? Alright. Sure. Yes. I can dictate it to you so that you don't know you no longer have to go back to the email. Sure. It's one one five two for the username. One one five two, yeah, @airtel.net.au. Yes. And for the password, it's AirCupUppercaseLetterAirLetterA, I'm sorry, then LowercaseIAndR. And the numbers 12301152. Yes. We just have to save the settings and allow few minutes for the router to reconnect, and then hopefully you'll be able to connect your Internet. Mhmm. Okay. So for this one, Riley, we have already confirmed that you are already connected to your router settings. As mentioned on the email, we filed a ticket to the network and still waiting for their response. But since we are already progress to logging you into your router settings, once they reply to the ticket, you will surely be able to connect to your Internet. I'll sure. Sure. Sure. Yeah. Sure. No worries, Riley. Thank you so much again for your patience and time. Yes. I'll also send you an email regarding this call and update. Thank you so much for your time again, and have a great rest of your day. Goodbye for now. 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My name is Mary, and I'm calling from Airtel. I believe I'm speaking with Riley. Hi, Riley. I'm doing great.\n\nThank you so much for asking. How are you? I bet you are struggling with your that's good to hear. I received your email for today with the photo attached. However, I have noticed that let me just go back to the photo.\n\nIf I may I ask if you are currently connected to your Wi Fi or you're using your mobile data when you access the 1921 six eight? Okay. So the instructions were actually sent by our tech support team. If it will be fine if we do it everything again using your Wi Fi network instead rather than your mobile network. I'll stay on the line, and it will follow the instructions about entering your PPPo e login on your router.\n\nOh, sure. I I I will I will wait for your call. Yes, Riley. Mhmm. So please enter your router's IP address.\n\nI'll dictate it to you if you don't have it. And please also check that your device is connected to the router's Wi Fi network. Because even though we don't have Wi Fi connect, I mean, network I mean, Wi Fi connection, you'll be able to access the router's IP address. So access it. So once you're in the router's IP address enter, let me know so that I can get date you those.\n\nOkay. So your default username and password is printed on the router. Okay. Then what's on the page once you click enter or submit? No.\n\nIt's the the the username and password that was given to you is Can you tell me the error message that you're receiving when I alright. Have you tried have you tried the username and the password printed on the router? What's the error message when you try it? Alright. Can you send me a screenshot of the second page where you after entering the IP address?\n\nI just wanna see I mean, the page you were in, you're not asking to enter the username. Mhmm. Sure. Let's see. Let me check here.\n\nHaven't received it yet. One moment, please. Got this. Let me open it. Alright.\n\nSo have you tried entering the password that is printed on the router, Riley? Okay. Because the photo that you sent is currently connected to the mobile data, could you please enter again the password that is printed on your router on this page, please? Okay. Okay.\n\nAnd are you seeing an option to I mean, for the Internet WAN or PPPoC settings? Okay. Let me go through again with your photos that you sent. Hold on. Thank you.\n\nI'll just put you on hold for a minute, Richard. I'll get back to you. Okay? Thank you. Hello, Riley?\n\nRight. So on your Internet settings, can you please click on the tab Internet settings? And then on the connection tab drop down, could you look for the PPPoE, please? Mhmm. And do you now see the, I mean, option to enter your p p p e o e login?\n\nAlright. Sure. Yes. I can dictate it to you so that you don't know you no longer have to go back to the email. Sure.\n\nIt's one one five two for the username. One one five two, yeah, @airtel.net.au. Yes. And for the password, it's AirCupUppercaseLetterAirLetterA, I'm sorry, then LowercaseIAndR. And the numbers 12301152.\n\nYes. We just have to save the settings and allow few minutes for the router to reconnect, and then hopefully you'll be able to connect your Internet. Mhmm. Okay. So for this one, Riley, we have already confirmed that you are already connected to your router settings.\n\nAs mentioned on the email, we filed a ticket to the network and still waiting for their response. But since we are already progress to logging you into your router settings, once they reply to the ticket, you will surely be able to connect to your Internet. I'll sure. Sure. Sure.\n\nYeah. Sure. No worries, Riley. Thank you so much again for your patience and time. Yes.\n\nI'll also send you an email regarding this call and update. Thank you so much for your time again, and have a great rest of your day. Goodbye for now. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.32,"end":2.56,"sentiment":"neutral","sentiment_score":0.05016639083623886},{"text":"My name is Mary, and I'm calling from Airtel.","start":2.56,"end":4.74,"sentiment":"neutral","sentiment_score":0.045644793245527476},{"text":"I believe I'm speaking with Riley.","start":4.7999997,"end":6.74,"sentiment":"neutral","sentiment_score":0.04068445600569248},{"text":"Hi, Riley.","start":8.96,"end":9.76,"sentiment":"positive","sentiment_score":0.3648885041475296},{"text":"I'm doing great.","start":9.76,"end":10.4,"sentiment":"positive","sentiment_score":0.6562665502230326}],"sentiment":"neutral","sentiment_score":0.16207871071639515,"num_words":21,"start":2.32,"end":10.4},{"sentences":[{"text":"Thank you so much for asking.","start":10.4,"end":11.599999,"sentiment":"positive","sentiment_score":0.6758354902267456},{"text":"How are 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sure.","start":83.159996,"end":83.64,"sentiment":"neutral","sentiment_score":0.011392021086066961},{"text":"I I I will I will wait for your call.","start":83.64,"end":86.46,"sentiment":"neutral","sentiment_score":-0.008524957299232482},{"text":"Yes, Riley.","start":175.785,"end":176.605,"sentiment":"neutral","sentiment_score":0.08665071800351143},{"text":"Mhmm.","start":203.795,"end":204.19499,"sentiment":"neutral","sentiment_score":-0.01086217164993286},{"text":"So please enter your router's IP address.","start":204.19499,"end":208.855,"sentiment":"neutral","sentiment_score":-0.01876215503684112}],"sentiment":"neutral","sentiment_score":-0.001425515987317671,"num_words":22,"start":83.159996,"end":208.855},{"sentences":[{"text":"I'll dictate it to you if you don't have it.","start":209.635,"end":214.06,"sentiment":"neutral","sentiment_score":-0.0026367218233644962},{"text":"And please also check that your device is connected to the router's Wi Fi network.","start":230.215,"end":234.875,"sentiment":"neutral","sentiment_score":-0.007283930604656538},{"text":"Because even though we don't have Wi Fi connect, I mean, network I mean, Wi Fi connection, you'll be able to access the router's IP address.","start":246.12001,"end":254.885,"sentiment":"neutral","sentiment_score":-0.272104697731825},{"text":"So access it.","start":259.505,"end":260.625,"sentiment":"neutral","sentiment_score":-0.16363095740477243},{"text":"So once you're in the router's IP address enter, let me know so that I can get date you those.","start":260.625,"end":271.86,"sentiment":"neutral","sentiment_score":-0.06396676320582628}],"sentiment":"neutral","sentiment_score":-0.12135914127921334,"num_words":74,"start":209.635,"end":271.86},{"sentences":[{"text":"Okay.","start":276.24,"end":276.74,"sentiment":"neutral","sentiment_score":-0.0026624053716659546},{"text":"So your default username and password is printed on the router.","start":277.20502,"end":283.86502,"sentiment":"neutral","sentiment_score":-0.014660282907160845},{"text":"Okay.","start":293.18,"end":293.68,"sentiment":"neutral","sentiment_score":0.026201002299785617},{"text":"Then what's on the page once you click enter or submit?","start":295.02,"end":298.4,"sentiment":"neutral","sentiment_score":0.0076958905397491026},{"text":"No.","start":311.075,"end":311.475,"sentiment":"neutral","sentiment_score":-0.2765223979949951}],"sentiment":"neutral","sentiment_score":-0.013183684684336186,"num_words":25,"start":276.24,"end":311.475},{"sentences":[{"text":"It's the the the username and password that was given to you is Can you tell me the error message that you're receiving when I alright.","start":311.475,"end":332.22,"sentiment":"neutral","sentiment_score":-0.27378915221645284},{"text":"Have you tried have you tried the username and the password printed on the router?","start":332.22,"end":338.565,"sentiment":"neutral","sentiment_score":-0.04860367899139722},{"text":"What's the error message when you try it?","start":339.105,"end":341.125,"sentiment":"neutral","sentiment_score":-0.11862294748425484},{"text":"Alright.","start":364.005,"end":364.505,"sentiment":"neutral","sentiment_score":0.01822567731142044},{"text":"Can you send me a screenshot of the second page where you after entering the IP address?","start":365.60498,"end":376.10498,"sentiment":"neutral","sentiment_score":0.001166816581698025}],"sentiment":"neutral","sentiment_score":-0.13072380840555944,"num_words":67,"start":311.475,"end":376.10498},{"sentences":[{"text":"I just wanna see I mean, the page you were in, you're not asking to enter the username.","start":378.17,"end":384.99002,"sentiment":"neutral","sentiment_score":-0.16935678219629657},{"text":"Mhmm.","start":440.94,"end":441.34,"sentiment":"neutral","sentiment_score":-0.0017640027217566967},{"text":"Sure.","start":441.34,"end":441.675,"sentiment":"neutral","sentiment_score":0.046028729528188705},{"text":"Let's see.","start":487.95,"end":488.69,"sentiment":"neutral","sentiment_score":0.015916121192276478},{"text":"Let me check here.","start":500.125,"end":501.58502,"sentiment":"neutral","sentiment_score":-0.004531749524176121}],"sentiment":"neutral","sentiment_score":-0.11501738878611761,"num_words":26,"start":378.17,"end":501.58502},{"sentences":[{"text":"Haven't received it yet.","start":502.20502,"end":503.405,"sentiment":"neutral","sentiment_score":-0.11680729314684868},{"text":"One moment, please.","start":503.405,"end":504.385,"sentiment":"neutral","sentiment_score":-0.05502255136768023},{"text":"Got this.","start":516.82996,"end":517.47,"sentiment":"neutral","sentiment_score":0.02443291898816824},{"text":"Let me open it.","start":517.47,"end":519.25,"sentiment":"neutral","sentiment_score":0.024922339245676994},{"text":"Alright.","start":537.325,"end":537.825,"sentiment":"neutral","sentiment_score":0.03327576816082001}],"sentiment":"neutral","sentiment_score":-0.03217613311218364,"num_words":14,"start":502.20502,"end":537.825},{"sentences":[{"text":"So have you tried entering the password that is printed on the router, Riley?","start":538.08,"end":543.14,"sentiment":"neutral","sentiment_score":0.006204221464161362},{"text":"Okay.","start":553.03503,"end":553.35504,"sentiment":"neutral","sentiment_score":0.017557531595230103},{"text":"Because the photo that you sent is currently connected to the mobile data, could you please enter again the password that is printed on your router on this page, please?","start":553.35504,"end":562.575,"sentiment":"neutral","sentiment_score":0.009084358842422565},{"text":"Okay.","start":581.32,"end":581.715,"sentiment":"neutral","sentiment_score":0.015439352951943874},{"text":"Okay.","start":581.875,"end":582.03503,"sentiment":"neutral","sentiment_score":0.014380429871380327}],"sentiment":"neutral","sentiment_score":0.00865462085509554,"num_words":47,"start":538.08,"end":582.03503},{"sentences":[{"text":"And are you seeing an option to I mean, for the Internet WAN or PPPoC settings?","start":582.03503,"end":594.61505,"sentiment":"neutral","sentiment_score":0.0061433947121258825},{"text":"Okay.","start":601.69,"end":602.17,"sentiment":"neutral","sentiment_score":-0.006558533757925034},{"text":"Let me go through again with your photos that you sent.","start":602.17,"end":604.89,"sentiment":"neutral","sentiment_score":0.005627327598631382},{"text":"Hold on.","start":604.89,"end":605.63,"sentiment":"neutral","sentiment_score":0.013431894592940807},{"text":"Thank you.","start":607.185,"end":607.925,"sentiment":"neutral","sentiment_score":0.2405591979622841}],"sentiment":"neutral","sentiment_score":0.020675580322858877,"num_words":32,"start":582.03503,"end":607.925},{"sentences":[{"text":"I'll just put you on hold for a minute, Richard.","start":608.78503,"end":610.385,"sentiment":"neutral","sentiment_score":0.1335989609360695},{"text":"I'll get back to you.","start":610.385,"end":611.105,"sentiment":"neutral","sentiment_score":0.09332578778266906},{"text":"Okay?","start":611.105,"end":611.605,"sentiment":"neutral","sentiment_score":0.14278391003608704},{"text":"Thank you.","start":613.185,"end":614.005,"sentiment":"neutral","sentiment_score":0.22231518477201462},{"text":"Hello, Riley?","start":690.76495,"end":691.665,"sentiment":"neutral","sentiment_score":-0.09260770305991173}],"sentiment":"neutral","sentiment_score":0.11024087108671665,"num_words":20,"start":608.78503,"end":691.665},{"sentences":[{"text":"Right.","start":694.285,"end":694.785,"sentiment":"neutral","sentiment_score":-0.0035824477672576904},{"text":"So on your Internet settings, can you please click on the tab Internet settings?","start":694.845,"end":698.865,"sentiment":"neutral","sentiment_score":-0.0058044856414198875},{"text":"And then on the connection tab drop down, could you look for the PPPoE, please?","start":702.65,"end":710.91003,"sentiment":"neutral","sentiment_score":0.001083238578091065},{"text":"Mhmm.","start":712.17,"end":712.67,"sentiment":"neutral","sentiment_score":0.010103662498295307},{"text":"And do you now see the, I mean, option to enter your p p p e o e login?","start":715.61,"end":721.375,"sentiment":"neutral","sentiment_score":0.0032309425602618015}],"sentiment":"neutral","sentiment_score":0.000057898061349987983,"num_words":50,"start":694.285,"end":721.375},{"sentences":[{"text":"Alright.","start":722.875,"end":723.355,"sentiment":"neutral","sentiment_score":0.2704404592514038},{"text":"Sure.","start":723.355,"end":723.855,"sentiment":"neutral","sentiment_score":0.2075234353542328},{"text":"Yes.","start":734.5,"end":735.0,"sentiment":"neutral","sentiment_score":0.02964637614786625},{"text":"I can dictate it to you so that you don't know you no longer have to go back to the email.","start":735.62,"end":740.68,"sentiment":"neutral","sentiment_score":0.11165103351786024},{"text":"Sure.","start":744.18,"end":744.42,"sentiment":"neutral","sentiment_score":0.08938201516866684}],"sentiment":"neutral","sentiment_score":0.11766655959188937,"num_words":25,"start":722.875,"end":744.42},{"sentences":[{"text":"It's one one five two for the username.","start":744.42,"end":746.68,"sentiment":"neutral","sentiment_score":0.05015757540240884},{"text":"One one five two, yeah, @airtel.net.au.","start":747.235,"end":751.575,"sentiment":"neutral","sentiment_score":0.03087743278592825},{"text":"Yes.","start":757.235,"end":757.735,"sentiment":"neutral","sentiment_score":0.0755385234951973},{"text":"And for the password, it's AirCupUppercaseLetterAirLetterA, I'm sorry, then LowercaseIAndR.","start":757.795,"end":766.79004,"sentiment":"neutral","sentiment_score":0.05147500559687614},{"text":"And the numbers 12301152.","start":769.09,"end":775.99005,"sentiment":"neutral","sentiment_score":0.027445250190794468}],"sentiment":"neutral","sentiment_score":0.04436533724696472,"num_words":29,"start":744.42,"end":775.99005},{"sentences":[{"text":"Yes.","start":778.425,"end":778.745,"sentiment":"neutral","sentiment_score":0.14407622814178467},{"text":"We just have to save the settings and allow few minutes for the router to reconnect, and then hopefully you'll be able to connect your Internet.","start":778.745,"end":786.28503,"sentiment":"neutral","sentiment_score":0.20030553065813506},{"text":"Mhmm.","start":792.70996,"end":793.20996,"sentiment":"neutral","sentiment_score":0.01020616851747036},{"text":"Okay.","start":826.01,"end":826.49005,"sentiment":"neutral","sentiment_score":0.10853645205497742},{"text":"So for this one, Riley, we have already confirmed that you are already connected to your router settings.","start":826.49005,"end":833.925,"sentiment":"neutral","sentiment_score":0.2811031871371799}],"sentiment":"neutral","sentiment_score":0.2240557449849996,"num_words":47,"start":778.425,"end":833.925},{"sentences":[{"text":"As mentioned on the email, we filed a ticket to the network and still waiting for their response.","start":833.925,"end":840.885,"sentiment":"neutral","sentiment_score":0.19018481340673235},{"text":"But since we are already progress to logging you into your router settings, once they reply to the ticket, you will surely be able to connect to your Internet.","start":840.885,"end":852.31995,"sentiment":"neutral","sentiment_score":0.275322192187967},{"text":"I'll sure.","start":853.98,"end":859.89996,"sentiment":"neutral","sentiment_score":0.06161187402904034},{"text":"Sure.","start":859.89996,"end":860.13995,"sentiment":"neutral","sentiment_score":0.055994801223278046},{"text":"Sure.","start":860.13995,"end":860.445,"sentiment":"neutral","sentiment_score":0.06189611554145813}],"sentiment":"neutral","sentiment_score":0.2284075466587263,"num_words":51,"start":833.925,"end":860.445},{"sentences":[{"text":"Yeah.","start":861.485,"end":861.72504,"sentiment":"neutral","sentiment_score":0.21096500754356384},{"text":"Sure.","start":861.72504,"end":862.22504,"sentiment":"neutral","sentiment_score":0.32885006070137024},{"text":"No worries, Riley.","start":863.485,"end":864.605,"sentiment":"neutral","sentiment_score":0.30233768622080487},{"text":"Thank you so much again for your patience and time.","start":864.605,"end":867.265,"sentiment":"positive","sentiment_score":0.4825130730867386},{"text":"Yes.","start":875.75,"end":876.14996,"sentiment":"neutral","sentiment_score":0.2137281745672226}],"sentiment":"positive","sentiment_score":0.4053554395213723,"num_words":16,"start":861.485,"end":876.14996},{"sentences":[{"text":"I'll also send you an email regarding this call and update.","start":876.14996,"end":879.51,"sentiment":"neutral","sentiment_score":0.23491904545914044},{"text":"Thank you so much for your time again, and have a great rest of your day.","start":879.51,"end":882.63,"sentiment":"positive","sentiment_score":0.6294782846234739},{"text":"Goodbye for now.","start":882.63,"end":883.61,"sentiment":"neutral","sentiment_score":0.21087175607681274},{"text":"Bye bye.","start":885.26996,"end":885.88794,"sentiment":"neutral","sentiment_score":-0.016442742198705673}],"sentiment":"positive","sentiment_score":0.41423411993309855,"num_words":32,"start":876.14996,"end":885.88794}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. How are you going? Yeah. It's me. Yeah. I'm doing fine. Thank you. Yep. I was I was I was I did both. At the start, I was obviously on the Badanas, and I realized that I wasn't on the Wi Fi. Fi. Then I went to the Wi Fi, and then it took me to that. Yeah. It's too easy. I'm just downstairs at the moment. Let me just run up to my apartment. I might lose you in the elevator. So if you do, I'll just call you back. Are you still there? Beautiful. I'm about to walk back into my apartment. I'm turning my data off. I'm purely on Wi Fi. Should be under my watch modem. Yeah. My my phone's connected to just the Wi Fi, not my data. But it's telling me that I can't open it because I have no Wi Fi connection. Yeah. It's taking me to the Tendo, please log in to password. Yes. So the password to my normal Wi Fi, just put that in. So I'm at this page where it says, please enter a login login password. I tried to enter the other one that you sent me. It didn't work. So I have to enter the actual Wi Fi connection password. I tried that yesterday. It wouldn't work. That's what I'm the error message comes up with incorrect password. I tried to put the password with space. It doesn't the page that I get taken to when I put the IP address in doesn't let me put in a username. It just puts me with the password. It just takes me to a white page where it says Tender, just the password, and then log in. It doesn't allow me to do any password that I've stated on the email. The only password that it it accepts is the one that actually connects to the Wi Fi. I'm just saying that I'm still on my Internet. Hold on. I'm just sending that email. Yeah. That's and it takes me to the screen where I sent you all the photos. Takes me to the same bunch of photos. Takes me to the same exact page. No. As I said, it's I had exactly like the series of photos that I sent you prior. Yep. That's really good. Yeah. Fuck you. You know, I went to the what is the fuck cunt? I fucking told you. I was like, you don't wanna have me. I wanna come back. Yeah. Hi. Sorry. I was here. Internet settings. Yes. Yep. There it is. Oh, I do. Good. You're good. Now I can go over to your last email and punch those details in. Oh, yeah. If you wanna read it out, that'd be crack up. One one five two @antell.net.au. Yep. One two three zero 1152. Yeah. I'll just press connect and it says checking. Please wait. No no response from the remote server. Please check your computer has access to the Internet directly using the modem. If not, connect your ISP for help. Yeah. Work comes to work. I'll just try again later. I just have to go because I have to drive to Sydney at about 10:00, but thank you so much for your help. No. Of course. Of course. Things can be tricky. I can understand that. But, yeah, I'll give this another go later. If not, I'll just send you a quick email, see if you're free. 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Yeah. How are you going? Yeah. It's me.\n\nYeah. I'm doing fine. Thank you. Yep. I was I was I was I did both.\n\nAt the start, I was obviously on the Badanas, and I realized that I wasn't on the Wi Fi. Fi. Then I went to the Wi Fi, and then it took me to that. Yeah. It's too easy.\n\nI'm just downstairs at the moment. Let me just run up to my apartment. I might lose you in the elevator. So if you do, I'll just call you back. Are you still there?\n\nBeautiful. I'm about to walk back into my apartment. I'm turning my data off. I'm purely on Wi Fi. Should be under my watch modem.\n\nYeah. My my phone's connected to just the Wi Fi, not my data. But it's telling me that I can't open it because I have no Wi Fi connection. Yeah. It's taking me to the Tendo, please log in to password.\n\nYes. So the password to my normal Wi Fi, just put that in. So I'm at this page where it says, please enter a login login password. I tried to enter the other one that you sent me. It didn't work.\n\nSo I have to enter the actual Wi Fi connection password. I tried that yesterday. It wouldn't work. That's what I'm the error message comes up with incorrect password. I tried to put the password with space.\n\nIt doesn't the page that I get taken to when I put the IP address in doesn't let me put in a username. It just puts me with the password. It just takes me to a white page where it says Tender, just the password, and then log in. It doesn't allow me to do any password that I've stated on the email. The only password that it it accepts is the one that actually connects to the Wi Fi.\n\nI'm just saying that I'm still on my Internet. Hold on. I'm just sending that email. Yeah. That's and it takes me to the screen where I sent you all the photos.\n\nTakes me to the same bunch of photos. Takes me to the same exact page. No. As I said, it's I had exactly like the series of photos that I sent you prior. Yep.\n\nThat's really good. Yeah. Fuck you. You know, I went to the what is the fuck cunt? I fucking told you.\n\nI was like, you don't wanna have me. I wanna come back. Yeah. Hi. Sorry.\n\nI was here. Internet settings. Yes. Yep. There it is.\n\nOh, I do. Good. You're good. Now I can go over to your last email and punch those details in. Oh, yeah.\n\nIf you wanna read it out, that'd be crack up. One one five two @antell.net.au. Yep. One two three zero 1152. Yeah.\n\nI'll just press connect and it says checking. Please wait. No no response from the remote server. Please check your computer has access to the Internet directly using the modem. If not, connect your ISP for help.\n\nYeah. Work comes to work. I'll just try again later. I just have to go because I have to drive to Sydney at about 10:00, but thank you so much for your help. No.\n\nOf course. Of course. Things can be tricky. I can understand that. But, yeah, I'll give this another go later.\n\nIf not, I'll just send you a quick email, see if you're free. Too easy.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.018182910978794094},{"text":"Yeah.","start":7.04,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.1293732523918152},{"text":"How are you going?","start":7.3599997,"end":8.26,"sentiment":"neutral","sentiment_score":0.14806855097413063},{"text":"Yeah.","start":13.759999,"end":14.16,"sentiment":"neutral","sentiment_score":-0.10843616724014282},{"text":"It's me.","start":14.16,"end":14.88,"sentiment":"neutral","sentiment_score":-0.3048567771911621}],"sentiment":"neutral","sentiment_score":0.002408960627184974,"num_words":9,"start":0.48,"end":14.88},{"sentences":[{"text":"Yeah.","start":14.88,"end":15.12,"sentiment":"neutral","sentiment_score":0.050398241728544235},{"text":"I'm doing fine.","start":15.12,"end":16.095,"sentiment":"neutral","sentiment_score":0.21710370977719626},{"text":"Thank you.","start":16.095,"end":24.654999,"sentiment":"neutral","sentiment_score":0.30652957782149315},{"text":"Yep.","start":24.654999,"end":25.154999,"sentiment":"neutral","sentiment_score":0.023025743663311005},{"text":"I was I was I was I did both.","start":40.88,"end":43.28,"sentiment":"neutral","sentiment_score":-0.043461895237366356}],"sentiment":"neutral","sentiment_score":0.059164825826883316,"num_words":16,"start":14.88,"end":43.28},{"sentences":[{"text":"At the start, I was obviously on the Badanas, and I realized that I wasn't on the Wi Fi.","start":43.28,"end":46.755,"sentiment":"neutral","sentiment_score":-0.09960485445825677},{"text":"Fi.","start":46.755,"end":46.835003,"sentiment":"neutral","sentiment_score":-0.07995553314685822},{"text":"Then I went to the Wi Fi, and then it took me to that.","start":46.835003,"end":49.175,"sentiment":"neutral","sentiment_score":-0.060768356014575274},{"text":"Yeah.","start":73.125,"end":73.445,"sentiment":"neutral","sentiment_score":0.003579718992114067},{"text":"It's too easy.","start":73.445,"end":74.185,"sentiment":"neutral","sentiment_score":-0.017383907300730545}],"sentiment":"neutral","sentiment_score":-0.07557307249915443,"num_words":38,"start":43.28,"end":74.185},{"sentences":[{"text":"I'm just downstairs at the moment.","start":76.48499,"end":77.924995,"sentiment":"neutral","sentiment_score":-0.018644027101496857},{"text":"Let me just run up to my apartment.","start":77.924995,"end":79.284996,"sentiment":"neutral","sentiment_score":-0.03330733859911561},{"text":"I might lose you in the elevator.","start":79.284996,"end":80.884995,"sentiment":"neutral","sentiment_score":-0.1317305245569774},{"text":"So if you do, I'll just call you back.","start":80.884995,"end":82.66499,"sentiment":"neutral","sentiment_score":-0.03269046751989259},{"text":"Are you still there?","start":173.27,"end":174.33,"sentiment":"neutral","sentiment_score":-0.01854554796591401}],"sentiment":"neutral","sentiment_score":-0.049083321848336386,"num_words":34,"start":76.48499,"end":174.33},{"sentences":[{"text":"Beautiful.","start":176.925,"end":177.245,"sentiment":"neutral","sentiment_score":0.20868130028247833},{"text":"I'm about to walk back into my apartment.","start":177.245,"end":179.025,"sentiment":"neutral","sentiment_score":0.023146921070292592},{"text":"I'm turning my data off.","start":195.97,"end":197.25,"sentiment":"neutral","sentiment_score":-0.03810206577181816},{"text":"I'm purely on Wi Fi.","start":197.25,"end":198.87001,"sentiment":"neutral","sentiment_score":-0.01063883863389492},{"text":"Should be under my watch modem.","start":216.465,"end":218.005,"sentiment":"neutral","sentiment_score":0.01048628706485033}],"sentiment":"neutral","sentiment_score":0.008522794768214225,"num_words":25,"start":176.925,"end":218.005},{"sentences":[{"text":"Yeah.","start":235.525,"end":235.765,"sentiment":"neutral","sentiment_score":-0.020070858299732208},{"text":"My my phone's connected to just the Wi Fi, not my data.","start":235.765,"end":238.905,"sentiment":"neutral","sentiment_score":-0.05715074623003602},{"text":"But it's telling me that I can't open it because I have no Wi Fi connection.","start":240.72499,"end":244.025,"sentiment":"negative","sentiment_score":-0.49724337738007307},{"text":"Yeah.","start":271.82498,"end":272.065,"sentiment":"neutral","sentiment_score":-0.05390238016843796},{"text":"It's taking me to the Tendo, please log in to password.","start":272.065,"end":275.125,"sentiment":"neutral","sentiment_score":-0.06392664834856987}],"sentiment":"neutral","sentiment_score":-0.22972852105229366,"num_words":41,"start":235.525,"end":275.125},{"sentences":[{"text":"Yes.","start":289.39502,"end":289.715,"sentiment":"neutral","sentiment_score":0.038203902542591095},{"text":"So the password to my normal Wi Fi, just put that in.","start":289.715,"end":292.45502,"sentiment":"neutral","sentiment_score":0.0162107531602184},{"text":"So I'm at this page where it says, please enter a login login password.","start":298.83502,"end":302.535,"sentiment":"neutral","sentiment_score":-0.08182520871715886},{"text":"I tried to enter the other one that you sent me.","start":303.26,"end":305.18,"sentiment":"neutral","sentiment_score":-0.17957940968600186},{"text":"It didn't work.","start":305.18,"end":305.9,"sentiment":"negative","sentiment_score":-0.3504308859507243}],"sentiment":"neutral","sentiment_score":-0.09608502795056599,"num_words":41,"start":289.39502,"end":305.9},{"sentences":[{"text":"So I have to enter the actual Wi Fi connection password.","start":305.9,"end":308.8,"sentiment":"neutral","sentiment_score":-0.19076172465627844},{"text":"I tried that yesterday.","start":316.3,"end":317.6,"sentiment":"neutral","sentiment_score":-0.3002738505601883},{"text":"It wouldn't work.","start":317.66,"end":318.795,"sentiment":"negative","sentiment_score":-0.44610453645388287},{"text":"That's what I'm the error message comes up with incorrect password.","start":321.99503,"end":329.375,"sentiment":"negative","sentiment_score":-0.36233640936287964},{"text":"I tried to put the password with space.","start":331.355,"end":333.375,"sentiment":"neutral","sentiment_score":-0.06771651282906532}],"sentiment":"neutral","sentiment_score":-0.2477086645525855,"num_words":37,"start":305.9,"end":333.375},{"sentences":[{"text":"It doesn't the page that I get taken to when I put the IP address in doesn't let me put in a username.","start":340.06003,"end":345.76,"sentiment":"neutral","sentiment_score":-0.2898989255013673},{"text":"It just puts me with the password.","start":345.82,"end":347.44,"sentiment":"negative","sentiment_score":-0.3996024216924395},{"text":"It just takes me to a white page where it says Tender, just the password, and then log in.","start":349.295,"end":354.015,"sentiment":"neutral","sentiment_score":-0.30030422853796107},{"text":"It doesn't allow me to do any password that I've stated on the email.","start":354.015,"end":357.635,"sentiment":"negative","sentiment_score":-0.545805173260825},{"text":"The only password that it it accepts is the one that actually connects to the Wi Fi.","start":357.935,"end":362.73,"sentiment":"neutral","sentiment_score":-0.3010671235182706}],"sentiment":"negative","sentiment_score":-0.3491260763257742,"num_words":80,"start":340.06003,"end":362.73},{"sentences":[{"text":"I'm just saying that I'm still on my Internet.","start":433.665,"end":439.345,"sentiment":"neutral","sentiment_score":-0.06714158670769797},{"text":"Hold on.","start":439.345,"end":440.08502,"sentiment":"neutral","sentiment_score":-0.03595082834362984},{"text":"I'm just sending that email.","start":484.48,"end":485.94,"sentiment":"neutral","sentiment_score":0.040034305304288864},{"text":"Yeah.","start":543.745,"end":544.145,"sentiment":"neutral","sentiment_score":0.009169136174023151},{"text":"That's and it takes me to the screen where I sent you all the photos.","start":544.145,"end":547.845,"sentiment":"neutral","sentiment_score":0.0028291832655668258}],"sentiment":"neutral","sentiment_score":-0.013262422668049112,"num_words":32,"start":433.665,"end":547.845},{"sentences":[{"text":"Takes me to the same bunch of photos.","start":574.20496,"end":576.38495,"sentiment":"neutral","sentiment_score":-0.045512687880545855},{"text":"Takes me to the same exact page.","start":576.685,"end":578.46,"sentiment":"neutral","sentiment_score":-0.03580188538346972},{"text":"No.","start":595.385,"end":595.78503,"sentiment":"neutral","sentiment_score":-0.1672220528125763},{"text":"As I said, it's I had exactly like the series of photos that I sent you prior.","start":595.78503,"end":600.765,"sentiment":"neutral","sentiment_score":-0.15978416712845073},{"text":"Yep.","start":605.705,"end":606.205,"sentiment":"neutral","sentiment_score":0.07031327486038208}],"sentiment":"neutral","sentiment_score":-0.10082218587836798,"num_words":34,"start":574.20496,"end":606.205},{"sentences":[{"text":"That's really good.","start":611.51,"end":612.65,"sentiment":"neutral","sentiment_score":0.24409535030523935},{"text":"Yeah.","start":684.975,"end":685.45496,"sentiment":"neutral","sentiment_score":-0.3022904694080353},{"text":"Fuck you.","start":685.45496,"end":686.355,"sentiment":"negative","sentiment_score":-0.6005938649177551},{"text":"You know, I went to the what is the fuck cunt?","start":686.495,"end":688.51495,"sentiment":"negative","sentiment_score":-0.4857083667408336},{"text":"I fucking told you.","start":688.57495,"end":689.285,"sentiment":"negative","sentiment_score":-0.615483358502388}],"sentiment":"negative","sentiment_score":-0.40837702935650233,"num_words":21,"start":611.51,"end":689.285},{"sentences":[{"text":"I was like, you don't wanna have me.","start":689.285,"end":690.99005,"sentiment":"negative","sentiment_score":-0.3550076987594366},{"text":"I wanna come back.","start":690.99005,"end":692.11005,"sentiment":"neutral","sentiment_score":-0.08867958374321461},{"text":"Yeah.","start":692.11005,"end":692.35004,"sentiment":"neutral","sentiment_score":-0.04180686175823212},{"text":"Hi.","start":692.35004,"end":692.67004,"sentiment":"neutral","sentiment_score":-0.036876045167446136},{"text":"Sorry.","start":692.67004,"end":692.91003,"sentiment":"neutral","sentiment_score":-0.07021597772836685}],"sentiment":"neutral","sentiment_score":-0.22291192064682644,"num_words":15,"start":689.285,"end":692.91003},{"sentences":[{"text":"I was here.","start":692.91003,"end":693.73004,"sentiment":"neutral","sentiment_score":-0.04075616846481959},{"text":"Internet settings.","start":699.87006,"end":700.93005,"sentiment":"neutral","sentiment_score":-0.010227736085653307},{"text":"Yes.","start":700.99005,"end":701.49005,"sentiment":"neutral","sentiment_score":0.009890254586935043},{"text":"Yep.","start":706.565,"end":707.065,"sentiment":"neutral","sentiment_score":0.003382207825779915},{"text":"There it is.","start":710.565,"end":711.625,"sentiment":"neutral","sentiment_score":0.0019454952950278919}],"sentiment":"neutral","sentiment_score":-0.012361502926796674,"num_words":10,"start":692.91003,"end":711.625},{"sentences":[{"text":"Oh, I do.","start":720.58,"end":721.64,"sentiment":"neutral","sentiment_score":0.01064339280128479},{"text":"Good.","start":722.58,"end":722.82,"sentiment":"neutral","sentiment_score":0.2221197485923767},{"text":"You're good.","start":722.82,"end":723.64,"sentiment":"neutral","sentiment_score":0.2697872817516327},{"text":"Now I can go over to your last email and punch those details in.","start":729.53503,"end":733.635,"sentiment":"neutral","sentiment_score":0.13962435722351074},{"text":"Oh, yeah.","start":741.215,"end":741.61505,"sentiment":"neutral","sentiment_score":0.07769592106342316}],"sentiment":"neutral","sentiment_score":0.13198896971615878,"num_words":22,"start":720.58,"end":741.61505},{"sentences":[{"text":"If you wanna read it out, that'd be crack up.","start":741.61505,"end":747.12,"sentiment":"neutral","sentiment_score":0.05808442011475563},{"text":"One one five two @antell.net.au.","start":747.12,"end":756.58,"sentiment":"neutral","sentiment_score":0.028063943982124327},{"text":"Yep.","start":767.15497,"end":767.65497,"sentiment":"neutral","sentiment_score":0.0472823902964592},{"text":"One two three zero 1152.","start":772.24,"end":777.86,"sentiment":"neutral","sentiment_score":0.015899931266903877},{"text":"Yeah.","start":788.795,"end":789.195,"sentiment":"neutral","sentiment_score":0.08048702776432037}],"sentiment":"neutral","sentiment_score":0.04220149979333986,"num_words":22,"start":741.61505,"end":789.195},{"sentences":[{"text":"I'll just press connect and it says checking.","start":789.195,"end":790.975,"sentiment":"neutral","sentiment_score":0.039779795333743095},{"text":"Please wait.","start":791.035,"end":791.855,"sentiment":"neutral","sentiment_score":-0.003764873370528221},{"text":"No no response from the remote server.","start":815.565,"end":817.965,"sentiment":"neutral","sentiment_score":-0.14886147103139333},{"text":"Please check your computer has access to the Internet directly using the modem.","start":817.965,"end":822.205,"sentiment":"neutral","sentiment_score":-0.04118577161660561},{"text":"If not, connect your ISP for help.","start":822.205,"end":824.705,"sentiment":"neutral","sentiment_score":-0.03199344154979501}],"sentiment":"neutral","sentiment_score":-0.040288940625819,"num_words":37,"start":789.195,"end":824.705},{"sentences":[{"text":"Yeah.","start":853.7,"end":854.2,"sentiment":"neutral","sentiment_score":0.0916461944580078},{"text":"Work comes to work.","start":854.58,"end":855.54,"sentiment":"neutral","sentiment_score":0.07853339798748493},{"text":"I'll just try again later.","start":855.54,"end":856.92,"sentiment":"neutral","sentiment_score":0.07014406025409699},{"text":"I just have to go because I have to drive to Sydney at about 10:00, but thank you so much for your help.","start":857.14,"end":863.16003,"sentiment":"neutral","sentiment_score":0.1548641280311605},{"text":"No.","start":867.825,"end":868.065,"sentiment":"neutral","sentiment_score":0.0011417940258979795}],"sentiment":"neutral","sentiment_score":0.12704461254179478,"num_words":34,"start":853.7,"end":868.065},{"sentences":[{"text":"Of course.","start":868.065,"end":868.385,"sentiment":"neutral","sentiment_score":-0.030879363417625427},{"text":"Of course.","start":868.385,"end":868.705,"sentiment":"neutral","sentiment_score":-0.08635605126619339},{"text":"Things can be tricky.","start":868.705,"end":869.58496,"sentiment":"neutral","sentiment_score":-0.20603325963020325},{"text":"I can understand that.","start":869.58496,"end":870.305,"sentiment":"neutral","sentiment_score":-0.203876793384552},{"text":"But, yeah, I'll give this another go later.","start":870.305,"end":872.245,"sentiment":"neutral","sentiment_score":-0.0042191254906356335}],"sentiment":"neutral","sentiment_score":-0.09539320226758718,"num_words":20,"start":868.065,"end":872.245},{"sentences":[{"text":"If not, I'll just send you a quick email, see if you're free.","start":872.305,"end":875.045,"sentiment":"neutral","sentiment_score":0.0995542868398703},{"text":"Too easy.","start":879.985,"end":880.64496,"sentiment":"neutral","sentiment_score":0.2350209504365921}],"sentiment":"neutral","sentiment_score":0.11761650865276654,"num_words":15,"start":872.305,"end":880.64496}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. My name is Mary, and I'm calling from Airtel. I believe I'm speaking with Riley.\n\nChannel 1: Yeah. How are you going?\n\nChannel 0: Hi, Riley. I'm doing great. Thank you so much for asking. How are you? I bet you are\n\nChannel 1: Yeah. It's\n\nChannel 0: struggling\n\nChannel 1: me.\n\nChannel 0: with\n\nChannel 1: Yeah. I'm\n\nChannel 0: your\n\nChannel 1: doing fine. Thank\n\nChannel 0: that's good to hear. I received your email for today with the photo attached.\n\nChannel 1: you. Yep.\n\nChannel 0: However, I have noticed that let me just go back to the photo. If I may I ask if you are currently connected to your Wi Fi or you're using your mobile data when you access the 1921\n\nChannel 1: I was\n\nChannel 0: six\n\nChannel 1: I was\n\nChannel 0: eight?\n\nChannel 1: I was I did both. At the start, I was obviously on the Badanas, and I realized that I wasn't on the Wi Fi. Fi. Then I went to the Wi Fi, and then it took me to that.\n\nChannel 0: Okay. So the instructions were actually sent by our tech support team. If it will be fine if we do it everything again using your Wi Fi network instead rather than your mobile network. I'll stay on the line, and it will follow the instructions about entering your PPPo e login on your router.\n\nChannel 1: Yeah. It's too easy. I'm just downstairs at the moment. Let me just run up to my apartment. I might lose you in the elevator.\n\nSo if you do, I'll just call you back.\n\nChannel 0: Oh, sure. I I I will I will wait for your call.\n\nChannel 1: Are you still there?\n\nChannel 0: Yes, Riley.\n\nChannel 1: Beautiful. I'm about to walk back into my apartment. I'm turning my data off. I'm purely on Wi Fi.\n\nChannel 0: Mhmm. So please enter your router's IP address. I'll dictate it to you if you don't have it.\n\nChannel 1: Should be under my watch modem.\n\nChannel 0: And please also check that your device is connected to the router's Wi Fi network.\n\nChannel 1: Yeah. My my phone's connected to just the Wi Fi, not my data. But it's telling me that I can't open it because I have no Wi Fi connection.\n\nChannel 0: Because even though we don't have Wi Fi connect, I mean, network I mean, Wi Fi connection, you'll be able to access the router's IP address. So access it. So once you're in the router's IP address enter, let me know so that I can get date you those.\n\nChannel 1: Yeah. It's taking me to the Tendo, please log in to password.\n\nChannel 0: Okay. So your default username and password is printed on the router.\n\nChannel 1: Yes. So the password to my normal Wi Fi, just put that in.\n\nChannel 0: Okay. Then what's on the page once you click enter or submit?\n\nChannel 1: So I'm at this page where it says, please enter a login login password. I tried to enter the other one that you sent me. It didn't work. So I have to enter the actual Wi Fi connection password.\n\nChannel 0: No. It's the the the username and password that was given to you is\n\nChannel 1: I tried that yesterday. It wouldn't work.\n\nChannel 0: Can you\n\nChannel 1: That's\n\nChannel 0: tell me\n\nChannel 1: what I'm\n\nChannel 0: the error message that you're receiving when I\n\nChannel 1: the error message comes up with incorrect password. I tried\n\nChannel 0: alright.\n\nChannel 1: to put the password\n\nChannel 0: Have you\n\nChannel 1: with\n\nChannel 0: tried\n\nChannel 1: space.\n\nChannel 0: have you tried the username and the password printed on the router? What's the error message\n\nChannel 1: It\n\nChannel 0: when\n\nChannel 1: doesn't\n\nChannel 0: you try it?\n\nChannel 1: the page that I get taken to when I put the IP address in doesn't let me put in a username. It just puts me with the password. It just takes me to a white page where it says Tender, just the password, and then log in. It doesn't allow me to do any password that I've stated on the email. The only password that it it accepts is the one that actually connects to the Wi Fi.\n\nChannel 0: Alright. Can you send me a screenshot of the second page where you after entering the IP address? I just wanna see I mean, the page you were in, you're not asking to enter the username.\n\nChannel 1: I'm just saying that I'm still on my Internet. Hold on.\n\nChannel 0: Mhmm. Sure.\n\nChannel 1: I'm just sending that email.\n\nChannel 0: Let's see. Let me check here. Haven't received it yet. One moment, please. Got this.\n\nLet me open it. Alright. So have you tried entering the password that is printed on the router, Riley?\n\nChannel 1: Yeah. That's and it takes me to the screen where I sent you all the photos.\n\nChannel 0: Okay. Because the photo that you sent is currently connected to the mobile data, could you please enter again the password that is printed on your router on this page, please?\n\nChannel 1: Takes me to the same bunch of photos. Takes me to the same exact page.\n\nChannel 0: Okay. Okay. And are you seeing an option to I mean, for the Internet WAN or PPPoC settings?\n\nChannel 1: No. As I said, it's I had exactly like the series of photos that I sent you prior.\n\nChannel 0: Okay. Let me go through again with your photos that you sent. Hold on.\n\nChannel 1: Yep.\n\nChannel 0: Thank you. I'll just put you on hold for a minute, Richard. I'll get back to you. Okay?\n\nChannel 1: That's really good.\n\nChannel 0: Thank you.\n\nChannel 1: Yeah. Fuck you. You know, I went to the what is the fuck cunt? I fucking told you. I was like, you don't wanna have\n\nChannel 0: Hello,\n\nChannel 1: me. I wanna\n\nChannel 0: Riley?\n\nChannel 1: come back. Yeah. Hi. Sorry. I was here.\n\nChannel 0: Right. So on your Internet settings, can you please click on the tab Internet settings?\n\nChannel 1: Internet settings. Yes.\n\nChannel 0: And then on the connection tab drop down,\n\nChannel 1: Yep.\n\nChannel 0: could you look for the PPPoE, please?\n\nChannel 1: There it is.\n\nChannel 0: Mhmm. And do you now see the, I mean, option to enter your p p p e o\n\nChannel 1: Oh, I\n\nChannel 0: e login?\n\nChannel 1: do. Good. You're\n\nChannel 0: Alright.\n\nChannel 1: good.\n\nChannel 0: Sure.\n\nChannel 1: Now I can go over to your last email and punch those details in.\n\nChannel 0: Yes. I can dictate it to you so that you don't know you no longer have to go back to the email.\n\nChannel 1: Oh, yeah. If you wanna read it out, that'd be crack\n\nChannel 0: Sure. It's one one five two for the username.\n\nChannel 1: up. One\n\nChannel 0: One\n\nChannel 1: one\n\nChannel 0: one five\n\nChannel 1: five two\n\nChannel 0: two, yeah, @airtel.net.au.\n\nChannel 1: @antell.net.au.\n\nChannel 0: Yes. And for the password, it's AirCupUppercaseLetterAirLetterA, I'm sorry, then LowercaseIAndR.\n\nChannel 1: Yep.\n\nChannel 0: And the numbers 12301152.\n\nChannel 1: One two three zero 1152.\n\nChannel 0: Yes. We just have to save the settings and allow few minutes for the router to reconnect, and then hopefully you'll be able to connect your Internet.\n\nChannel 1: Yeah. I'll just press connect and it says checking. Please wait.\n\nChannel 0: Mhmm.\n\nChannel 1: No no response from the remote server. Please check your computer has access to the Internet directly using the modem. If not, connect your ISP for help.\n\nChannel 0: Okay. So for this one, Riley, we have already confirmed that you are already connected to your router settings. As mentioned on the email, we filed a ticket to the network and still waiting for their response. But since we are already progress to logging you into your router settings, once they reply to the ticket, you will surely be able to connect to your Internet.\n\nChannel 1: Yeah.\n\nChannel 0: I'll\n\nChannel 1: Work comes to work. I'll just try again later. I just have to go because I have to drive to Sydney\n\nChannel 0: sure. Sure.\n\nChannel 1: at\n\nChannel 0: Sure.\n\nChannel 1: about 10:00, but thank\n\nChannel 0: Yeah.\n\nChannel 1: you\n\nChannel 0: Sure.\n\nChannel 1: so much for your help.\n\nChannel 0: No worries, Riley. Thank you so much again for your patience and time.\n\nChannel 1: No. Of course. Of course. Things can be tricky. I can understand that.\n\nBut, yeah, I'll give this another go later. If not, I'll just send you a quick email, see if you're free.\n\nChannel 0: Yes. I'll also send you an email regarding this call and update. Thank you so\n\nChannel 1: Too\n\nChannel 0: much\n\nChannel 1: easy.\n\nChannel 0: for your time again, and have a great rest of your day. Goodbye for now. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.018182910978794094}],"sentiment":"neutral","sentiment_score":0.018182910978794094,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Hi.","start":2.32,"end":2.56,"sentiment":"neutral","sentiment_score":0.05016639083623886},{"text":"My name is Mary, and I'm calling from Airtel.","start":2.56,"end":4.74,"sentiment":"neutral","sentiment_score":0.045644793245527476},{"text":"I believe I'm speaking with Riley.","start":4.7999997,"end":6.74,"sentiment":"neutral","sentiment_score":0.04068445600569248}],"sentiment":"neutral","sentiment_score":0.04406726663000882,"channel":0,"num_words":16,"start":2.32,"end":6.74},{"sentences":[{"text":"Yeah.","start":7.04,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.1293732523918152},{"text":"How are you 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it?","start":340.30502,"end":341.125,"sentiment":"neutral","sentiment_score":-0.15579249958197275}],"sentiment":"neutral","sentiment_score":-0.15579249958197275,"channel":0,"num_words":3,"start":340.30502,"end":341.125},{"sentences":[{"text":"the page that I get taken to when I put the IP address in doesn't let me put in a username.","start":340.7,"end":345.76,"sentiment":"neutral","sentiment_score":-0.30496521861780257},{"text":"It just puts me with the password.","start":345.82,"end":347.44,"sentiment":"negative","sentiment_score":-0.3996024216924395},{"text":"It just takes me to a white page where it says Tender, just the password, and then log in.","start":349.295,"end":354.015,"sentiment":"neutral","sentiment_score":-0.30030422853796107},{"text":"It doesn't allow me to do any password that I've stated on the email.","start":354.015,"end":357.635,"sentiment":"negative","sentiment_score":-0.545805173260825},{"text":"The only password that it it accepts is the one that actually 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you.","start":610.385,"end":611.105,"sentiment":"neutral","sentiment_score":0.09332578778266906},{"text":"Okay?","start":611.105,"end":611.605,"sentiment":"neutral","sentiment_score":0.14278391003608704}],"sentiment":"neutral","sentiment_score":0.13480671412414974,"channel":0,"num_words":18,"start":607.185,"end":611.605},{"sentences":[{"text":"That's really good.","start":611.51,"end":612.65,"sentiment":"neutral","sentiment_score":0.24409535030523935}],"sentiment":"neutral","sentiment_score":0.24409535030523935,"channel":1,"num_words":3,"start":611.51,"end":612.65},{"sentences":[{"text":"Thank you.","start":613.185,"end":614.005,"sentiment":"neutral","sentiment_score":0.22231518477201462}],"sentiment":"neutral","sentiment_score":0.22231518477201462,"channel":0,"num_words":2,"start":613.185,"end":614.005},{"sentences":[{"text":"Yeah.","start":684.975,"end":685.45496,"sentiment":"neutral","sentiment_score":-0.3022904694080353},{"text":"Fuck 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wait.","start":791.035,"end":791.855,"sentiment":"neutral","sentiment_score":-0.003764873370528221}],"sentiment":"neutral","sentiment_score":0.035563240335746246,"channel":1,"num_words":11,"start":788.795,"end":791.855},{"sentences":[{"text":"Mhmm.","start":792.70996,"end":793.20996,"sentiment":"neutral","sentiment_score":0.01020616851747036}],"sentiment":"neutral","sentiment_score":0.01020616851747036,"channel":0,"num_words":1,"start":792.70996,"end":793.20996},{"sentences":[{"text":"No no response from the remote server.","start":815.565,"end":817.965,"sentiment":"neutral","sentiment_score":-0.14886147103139333},{"text":"Please check your computer has access to the Internet directly using the modem.","start":817.965,"end":822.205,"sentiment":"neutral","sentiment_score":-0.04118577161660561},{"text":"If not, connect your ISP for help.","start":822.205,"end":824.705,"sentiment":"neutral","sentiment_score":-0.03199344154979501}],"sentiment":"neutral","sentiment_score":-0.0667184970031182,"channel":1,"num_words":27,"start":815.565,"end":824.705},{"sentences":[{"text":"Okay.","start":826.01,"end":826.49005,"sentiment":"neutral","sentiment_score":0.10853645205497742},{"text":"So for this one, Riley, we have already confirmed that you are already connected to your router settings.","start":826.49005,"end":833.925,"sentiment":"neutral","sentiment_score":0.2811031871371799},{"text":"As mentioned on the email, we filed a ticket to the network and still waiting for their response.","start":833.925,"end":840.885,"sentiment":"neutral","sentiment_score":0.19018481340673235},{"text":"But since we are already progress to logging you into your router settings, once they reply to the ticket, you will surely be able to connect to your Internet.","start":840.885,"end":852.31995,"sentiment":"neutral","sentiment_score":0.275322192187967}],"sentiment":"neutral","sentiment_score":0.2511524853832794,"channel":0,"num_words":66,"start":826.01,"end":852.31995},{"sentences":[{"text":"Yeah.","start":853.7,"end":854.2,"sentiment":"neutral","sentiment_score":0.0916461944580078}],"sentiment":"neutral","sentiment_score":0.0916461944580078,"channel":1,"num_words":1,"start":853.7,"end":854.2},{"sentences":[{"text":"I'll","start":853.98,"end":854.3,"sentiment":"neutral","sentiment_score":0.08707253634929657}],"sentiment":"neutral","sentiment_score":0.08707253634929657,"channel":0,"num_words":1,"start":853.98,"end":854.3},{"sentences":[{"text":"Work comes to work.","start":854.58,"end":855.54,"sentiment":"neutral","sentiment_score":0.07853339798748493},{"text":"I'll just try again later.","start":855.54,"end":856.92,"sentiment":"neutral","sentiment_score":0.07014406025409699},{"text":"I just have to go because I have to drive to Sydney","start":857.14,"end":859.72003,"sentiment":"neutral","sentiment_score":0.024723962259789307}],"sentiment":"neutral","sentiment_score":0.04578768763513792,"channel":1,"num_words":21,"start":854.58,"end":859.72003},{"sentences":[{"text":"sure.","start":859.57996,"end":859.89996,"sentiment":"neutral","sentiment_score":0.0361512117087841},{"text":"Sure.","start":859.89996,"end":860.13995,"sentiment":"neutral","sentiment_score":0.055994801223278046}],"sentiment":"neutral","sentiment_score":0.046073006466031075,"channel":0,"num_words":2,"start":859.57996,"end":860.13995},{"sentences":[{"text":"at","start":859.94,"end":860.18,"sentiment":"neutral","sentiment_score":0.03859061002731323}],"sentiment":"neutral","sentiment_score":0.03859061002731323,"channel":1,"num_words":1,"start":859.94,"end":860.18},{"sentences":[{"text":"Sure.","start":860.13995,"end":860.445,"sentiment":"neutral","sentiment_score":0.06189611554145813}],"sentiment":"neutral","sentiment_score":0.06189611554145813,"channel":0,"num_words":1,"start":860.13995,"end":860.445},{"sentences":[{"text":"about 10:00, but thank","start":860.18,"end":861.62,"sentiment":"neutral","sentiment_score":0.09432683512568474}],"sentiment":"neutral","sentiment_score":0.09432683512568474,"channel":1,"num_words":4,"start":860.18,"end":861.62},{"sentences":[{"text":"Yeah.","start":861.485,"end":861.72504,"sentiment":"neutral","sentiment_score":0.21096500754356384}],"sentiment":"neutral","sentiment_score":0.21096500754356384,"channel":0,"num_words":1,"start":861.485,"end":861.72504},{"sentences":[{"text":"you","start":861.62,"end":861.78,"sentiment":"neutral","sentiment_score":0.29243600368499756}],"sentiment":"neutral","sentiment_score":0.29243600368499756,"channel":1,"num_words":1,"start":861.62,"end":861.78},{"sentences":[{"text":"Sure.","start":861.72504,"end":862.22504,"sentiment":"neutral","sentiment_score":0.32885006070137024}],"sentiment":"neutral","sentiment_score":0.32885006070137024,"channel":0,"num_words":1,"start":861.72504,"end":862.22504},{"sentences":[{"text":"so much for your help.","start":861.78,"end":863.16003,"sentiment":"positive","sentiment_score":0.5113706886768341}],"sentiment":"positive","sentiment_score":0.5113706886768341,"channel":1,"num_words":5,"start":861.78,"end":863.16003},{"sentences":[{"text":"No worries, Riley.","start":863.485,"end":864.605,"sentiment":"neutral","sentiment_score":0.30233768622080487},{"text":"Thank you so much again for your patience and time.","start":864.605,"end":867.265,"sentiment":"positive","sentiment_score":0.4825130730867386}],"sentiment":"positive","sentiment_score":0.4409341376561385,"channel":0,"num_words":13,"start":863.485,"end":867.265},{"sentences":[{"text":"No.","start":867.825,"end":868.065,"sentiment":"neutral","sentiment_score":0.0011417940258979795},{"text":"Of course.","start":868.065,"end":868.385,"sentiment":"neutral","sentiment_score":-0.030879363417625427},{"text":"Of course.","start":868.385,"end":868.705,"sentiment":"neutral","sentiment_score":-0.08635605126619339},{"text":"Things can be tricky.","start":868.705,"end":869.58496,"sentiment":"neutral","sentiment_score":-0.20603325963020325},{"text":"I can understand that.","start":869.58496,"end":870.305,"sentiment":"neutral","sentiment_score":-0.203876793384552}],"sentiment":"neutral","sentiment_score":-0.1440745574923662,"channel":1,"num_words":13,"start":867.825,"end":870.305},{"sentences":[{"text":"But, yeah, I'll give this another go later.","start":870.305,"end":872.245,"sentiment":"neutral","sentiment_score":-0.0042191254906356335},{"text":"If not, I'll just send you a quick email, see if you're free.","start":872.305,"end":875.045,"sentiment":"neutral","sentiment_score":0.0995542868398703}],"sentiment":"neutral","sentiment_score":0.0600215583330109,"channel":1,"num_words":21,"start":870.305,"end":875.045},{"sentences":[{"text":"Yes.","start":875.75,"end":876.14996,"sentiment":"neutral","sentiment_score":0.2137281745672226},{"text":"I'll also send you an email regarding this call and update.","start":876.14996,"end":879.51,"sentiment":"neutral","sentiment_score":0.23491904545914044},{"text":"Thank you so","start":879.51,"end":879.99,"sentiment":"positive","sentiment_score":0.442513108253479}],"sentiment":"neutral","sentiment_score":0.2750251332918803,"channel":0,"num_words":15,"start":875.75,"end":879.99},{"sentences":[{"text":"Too","start":879.985,"end":880.14496,"sentiment":"positive","sentiment_score":0.3792727589607239}],"sentiment":"positive","sentiment_score":0.3792727589607239,"channel":1,"num_words":1,"start":879.985,"end":880.14496},{"sentences":[{"text":"much","start":879.99,"end":880.14996,"sentiment":"positive","sentiment_score":0.33642104268074036}],"sentiment":"positive","sentiment_score":0.33642104268074036,"channel":0,"num_words":1,"start":879.99,"end":880.14996},{"sentences":[{"text":"easy.","start":880.14496,"end":880.64496,"sentiment":"neutral","sentiment_score":0.09076914191246031}],"sentiment":"neutral","sentiment_score":0.09076914191246031,"channel":1,"num_words":1,"start":880.14496,"end":880.64496},{"sentences":[{"text":"for your time again, and have a great rest of your day.","start":880.14996,"end":882.63,"sentiment":"positive","sentiment_score":0.7006410155445337},{"text":"Goodbye for now.","start":882.63,"end":883.61,"sentiment":"neutral","sentiment_score":0.21087175607681274},{"text":"Bye bye.","start":885.26996,"end":885.88794,"sentiment":"neutral","sentiment_score":-0.016442742198705673}],"sentiment":"positive","sentiment_score":0.5298483511980843,"channel":0,"num_words":17,"start":880.14996,"end":885.88794}]},"summary":{"result":"success","short":"Riley contacts Airtel to troubleshoot his Wi Fi data connection. The agent provides instructions on resetting his PPU E login and provides guidance on accessing his router settings. The conversation ends with the agent asking for the customer's last email to confirm details and the customer being instructed to send a screenshot of the second page. The agent also reminds the customer that they are waiting for a response from the network and will send an email to update them."},"intents":{"segments":[{"text":"My name is Mary, and I'm calling from Airtel. I believe I'm speaking with Riley. Yeah.","start_word":2,"end_word":17,"intents":[{"intent":"Confirm identity","confidence_score":0.037154257},{"intent":"Request help","confidence_score":0.008108304}]},{"text":"My name is Mary, and I'm calling from Airtel. I believe I'm speaking with Riley. Yeah. How are you going? Hi, Riley. I'm doing great. Thank you so much for asking. How are you? I bet you are Yeah. It's struggling me. with Yeah.","start_word":2,"end_word":45,"intents":[{"intent":"Request assistance","confidence_score":0.052702423}]},{"text":"It's struggling me. with Yeah.","start_word":41,"end_word":45,"intents":[{"intent":"Express frustration","confidence_score":0.030828128}]},{"text":"I received your email for today with the photo attached. you. Yep. However, I have noticed that let me just go back to the photo. If I may I ask if you are currently connected to your Wi Fi or you're using your mobile data when you access the 1921 I was six I was eight?","start_word":55,"end_word":110,"intents":[{"intent":"Provide information","confidence_score":0.09354268}]},{"text":"But it's telling me that I can't open it because I have no Wi Fi connection. Because even though we don't have Wi Fi connect, I mean, network I mean, Wi Fi connection, you'll be able to access the router's IP address. So access it.","start_word":328,"end_word":372,"intents":[{"intent":"Fix router access issue","confidence_score":0.0018741959}]},{"text":"Can you send me a screenshot of the second page where you after entering the IP address?","start_word":637,"end_word":653,"intents":[{"intent":"Request a screenshot of second page","confidence_score":0.0005538356}]},{"text":"I'm just saying that I'm still on my Internet. Hold on. Mhmm. Sure. I'm just sending that email. Let's see. Let me check here. Haven't received it yet. One moment, please.","start_word":673,"end_word":703,"intents":[{"intent":"Check router availability","confidence_score":0.00026090397}]},{"text":"So for this one, Riley, we have already confirmed that you are already connected to your router settings. As mentioned on the email, we filed a ticket to the network and still waiting for their response. But since we are already progress to logging you into your router settings, once they reply to the ticket, you will surely be able to connect to your Internet. Yeah.","start_word":1119,"end_word":1184,"intents":[{"intent":"Ensure connectivity","confidence_score":0.0004351686}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. My name is Mary, and I'm calling from Airtel. I believe I'm speaking with Riley. Yeah. How are you going?","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.06482091546058655},{"text":"Hi, Riley. I'm doing great. Thank you so much for asking.","start_word":22,"end_word":32,"sentiment":"positive","sentiment_score":0.5884855389595032},{"text":"How are you? I bet you are Yeah. It's struggling me. with Yeah. I'm your doing fine.","start_word":33,"end_word":49,"sentiment":"neutral","sentiment_score":0.021500715985894203},{"text":"Thank that's good to hear.","start_word":50,"end_word":54,"sentiment":"positive","sentiment_score":0.5267110466957092},{"text":"I received your email for today with the photo attached. you. Yep. However, I have noticed that let me just go back to the photo. If I may I ask if you are currently connected to your Wi Fi or you're using your mobile data when you access the 1921 I was six I was eight? I was I did both. At the start, I was obviously on the Badanas, and I realized that I wasn't on the Wi Fi. Fi. Then I went to the Wi Fi, and then it took me to that. Okay. So the instructions were actually sent by our tech support team. If it will be fine if we do it everything again using your Wi Fi network instead rather than your mobile network. I'll stay on the line, and it will follow the instructions about entering your PPPo e login on your router. Yeah. It's too easy. I'm just downstairs at the moment. Let me just run up to my apartment. I might lose you in the elevator. So if you do, I'll just call you back. Oh, sure. I I I will I will wait for your call. Are you still there? Yes, Riley. Beautiful. I'm about to walk back into my apartment. I'm turning my data off. I'm purely on Wi Fi. Mhmm. So please enter your router's IP address. I'll dictate it to you if you don't have it. Should be under my watch modem. And please also check that your device is connected to the router's Wi Fi network. Yeah. My my phone's connected to just the Wi Fi, not my data.","start_word":55,"end_word":326,"sentiment":"neutral","sentiment_score":-0.020297275856137276},{"text":"But it's telling me that I can't open it because I have no Wi Fi connection.","start_word":327,"end_word":342,"sentiment":"negative","sentiment_score":-0.4993588626384735},{"text":"Because even though we don't have Wi Fi connect, I mean, network I mean, Wi Fi connection, you'll be able to access the router's IP address. So access it. So once you're in the router's IP address enter, let me know so that I can get date you those. Yeah. It's taking me to the Tendo, please log in to password. Okay. So your default username and password is printed on the router. Yes. So the password to my normal Wi Fi, just put that in. Okay. Then what's on the page once you click enter or submit? So I'm at this page where it says, please enter a login login password. I tried to enter the other one that you sent me.","start_word":343,"end_word":465,"sentiment":"neutral","sentiment_score":-0.10439997166395187},{"text":"It didn't work.","start_word":466,"end_word":468,"sentiment":"negative","sentiment_score":-0.3632068634033203},{"text":"So I have to enter the actual Wi Fi connection password. No. It's the the the username and password that was given to you is I tried that yesterday.","start_word":469,"end_word":497,"sentiment":"neutral","sentiment_score":-0.24842627346515656},{"text":"It wouldn't work.","start_word":498,"end_word":500,"sentiment":"negative","sentiment_score":-0.4431537091732025},{"text":"Can you That's tell me what I'm the error message that you're receiving when I the error message comes up with incorrect password. I tried alright. to put the password Have you with tried space. have you tried the username and the password printed on the router? What's the error message It when doesn't you try it? the page that I get taken to when I put the IP address in doesn't let me put in a username.","start_word":501,"end_word":578,"sentiment":"neutral","sentiment_score":-0.21137194335460663},{"text":"It just puts me with the password.","start_word":579,"end_word":585,"sentiment":"negative","sentiment_score":-0.4004448354244232},{"text":"It just takes me to a white page where it says Tender, just the password, and then log in.","start_word":586,"end_word":604,"sentiment":"neutral","sentiment_score":-0.3004978597164154},{"text":"It doesn't allow me to do any password that I've stated on the email.","start_word":605,"end_word":618,"sentiment":"negative","sentiment_score":-0.5429704189300537},{"text":"The only password that it it accepts is the one that actually connects to the Wi Fi. Alright. Can you send me a screenshot of the second page where you after entering the IP address? I just wanna see I mean, the page you were in, you're not asking to enter the username. I'm just saying that I'm still on my Internet. Hold on. Mhmm. Sure. I'm just sending that email. Let's see. Let me check here. Haven't received it yet. One moment, please. Got this. Let me open it. Alright. So have you tried entering the password that is printed on the router, Riley? Yeah. That's and it takes me to the screen where I sent you all the photos. Okay. Because the photo that you sent is currently connected to the mobile data, could you please enter again the password that is printed on your router on this page, please? Takes me to the same bunch of photos. Takes me to the same exact page. Okay. Okay. And are you seeing an option to I mean, for the Internet WAN or PPPoC settings? No. As I said, it's I had exactly like the series of photos that I sent you prior. Okay. Let me go through again with your photos that you sent. Hold on. Yep. Thank you. I'll just put you on hold for a minute, Richard. I'll get back to you. Okay? That's really good. Thank you. Yeah.","start_word":619,"end_word":860,"sentiment":"neutral","sentiment_score":-0.03286922626314716},{"text":"Fuck you. You know, I went to the what is the fuck cunt? I fucking told you.","start_word":861,"end_word":877,"sentiment":"negative","sentiment_score":-0.5548170804977417},{"text":"I was like, you don't wanna have Hello, me. I wanna Riley? come back. Yeah. Hi. Sorry. I was here. Right. So on your Internet settings, can you please click on the tab Internet settings? Internet settings. Yes. And then on the connection tab drop down, Yep. could you look for the PPPoE, please? There it is. Mhmm. And do you now see the, I mean, option to enter your p p p e o Oh, I e login? do. Good. You're Alright. good. Sure. Now I can go over to your last email and punch those details in. Yes. I can dictate it to you so that you don't know you no longer have to go back to the email. Oh, yeah. If you wanna read it out, that'd be crack Sure. It's one one five two for the username. up. One One one one five five two two, yeah, @airtel.net.au. @antell.net.au. Yes. And for the password, it's AirCupUppercaseLetterAirLetterA, I'm sorry, then LowercaseIAndR. Yep. And the numbers 12301152. One two three zero 1152. Yes. We just have to save the settings and allow few minutes for the router to reconnect, and then hopefully you'll be able to connect your Internet. Yeah. I'll just press connect and it says checking. Please wait. Mhmm. No no response from the remote server. Please check your computer has access to the Internet directly using the modem. If not, connect your ISP for help. Okay. So for this one, Riley, we have already confirmed that you are already connected to your router settings. As mentioned on the email, we filed a ticket to the network and still waiting for their response. But since we are already progress to logging you into your router settings, once they reply to the ticket, you will surely be able to connect to your Internet. Yeah. I'll Work comes to work. I'll just try again later. I just have to go because I have to drive to Sydney sure. Sure. at Sure. about 10:00, but thank Yeah. you Sure.","start_word":878,"end_word":1217,"sentiment":"neutral","sentiment_score":0.07127438858151436},{"text":"so much for your help.","start_word":1218,"end_word":1222,"sentiment":"positive","sentiment_score":0.5085357427597046},{"text":"No worries, Riley.","start_word":1223,"end_word":1225,"sentiment":"neutral","sentiment_score":0.3021334111690521},{"text":"Thank you so much again for your patience and time.","start_word":1226,"end_word":1235,"sentiment":"positive","sentiment_score":0.4786230623722077},{"text":"No. Of course. Of course. Things can be tricky. I can understand that. But, yeah, I'll give this another go later. If not, I'll just send you a quick email, see if you're free. Yes. I'll also send you an email regarding this call and update.","start_word":1236,"end_word":1281,"sentiment":"neutral","sentiment_score":0.051895901560783386},{"text":"Thank you so Too much easy. for your time again, and have a great rest of your day.","start_word":1282,"end_word":1299,"sentiment":"positive","sentiment_score":0.5919037858645121},{"text":"Goodbye for now. Bye bye.","start_word":1300,"end_word":1304,"sentiment":"neutral","sentiment_score":0.16184787452220917}],"average":{"sentiment":"neutral","sentiment_score":-0.019620068305361588}}}}