{"metadata":{"transaction_key":"deprecated","request_id":"019f633e-428a-77b0-96e3-bab43613df15","sha256":"fd0e479ee91d992a000badbde80ce8f7a9942ec15b47278af7ceb9e97ed6f710","created":"2026-07-15T00:47:34.486Z","duration":846.7199,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2216,"output_tokens":110},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2449,"output_tokens":2454},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2449,"output_tokens":234}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning. This is Airtel accounts. How may I help you today? Yes. How are you today? Oh, nice to have you in the line. Thank you so much for your call today. Yeah. Your July invoice. Would you like us to help you process the payment? Oh, you're late fee. Oh, okay. Oh, yeah. Definitely. I'll go ahead and check what I can do in reference with the $10 late fee. Yeah. As we cascade that all invoices that has been overdue will automatically occurred a late fee. But in reference with yours, if you could give me a minute, I'll try to have this I'm sorry, approval. Alright? And then do the payment. Thank you so much. One moment. Okay? Yes. Surely. One moment. Oh, sorry. Just just stay on the line for me. Okay? So in that way, I could let you know if I got an approval. Wonderful. Thank you. Thank you so much for patiently waiting on the line, Alejandro. Okay. Nothing to worry. I've got an approval. The late fee has been waived off, so your current outstanding went back to your standard plan or amount $89.95. Would you like me to do your payment right now? Okay. Sure. Just are you going to use the same card? Okay. Thank you so much. Just be on the line while I'm when you well, just need to go back to the payment page here. Thank you. K. Only $189.95. It seems like it's still declined. Let me double check to our payment platform. Expiry date? Oh, okay. Sure. Yes. Yes. So I can go ahead and just reset up. One moment. Okay? Is this a Visa or Mastercard? Okay. Perfect. I'll just need to select Mastercard and then put here. Okay. Go ahead, please. Card number. Mhmm. Thank you. Mhmm. 05/29. Oh, yeah. The one we had on file was already expired. Let me just put it here. Yeah. Right. One moment. Okay. I'm putting here CVV. Okay. Let me just read back all the details. 52172 954 58456559, expires 05/29, CVV 232. Alright. Thank you. And the name as it appears, just the same as your account here, Alejandro Mozzo. Okay. So we are processing $89.95. K. You will be receiving, like, a notification from your ComBank app. Kindly enter the code so you could authorize the payment today. Okay. It's it's awaiting approval on our end here. Okay. It's loading. Okay. There we go. The payment has been processed successfully. So you will receive the payment receipt shortly to your email address. And, Alejandro, we will set this card as your direct debit, your updated card expiration date, and you will also receive, like, a a direct debit agreement to your email address for your reference. And just kindly ensure I could see in here that you're paying on time, so kindly ensure funds are available to avoid any date fees, okay, before the eleventh of each month. Okay? Sure. Oh, okay. Mhmm. Done great? Mm-mm. Yeah. I can go ahead and endorse your request. Yeah. There's no problem with that. I we can go ahead and endorse your request to our technical team. So, I agree with you. Currently, your plan is $89.95, which is the actual MBPS 100. Right? So you have an option. We do have this Supa 25 MBPS, which is $69.95. This is family family three to five users. So it's like a standard using the Internet for email, surfing the web, standard streaming. Or if you would like, we have also the 50 Mbps, which is $79.95. Which one you'd like? Mm-mm. The other one is yeah. MBPS. Yeah. That's right. But if you're not into gaming, you're using your Internet service just for social media, WhatsApp messages, Facebook, YouTube, Netflix. This could and then you're just two of you household. So this will be enough, but that's right. You're saving $10. So if it's for one year, you still save one $120. Yeah. Yeah. We can go ahead. However, I would suggest since it's already middle of the month, basically, we're processing a downgrade or upgrade every first of each month. But if our customer requested it immediately, you need to pay what you paid today, the card, and then you have to pay the the new one. So I would suggest we can put this request into your account, and then it will take effect on August 1. So moving forward on August one, your bill will be down to $10.70 $9.95 cents. Is that okay? It will work? Okay. Yes. Yeah. You can try this first. Four games. Yeah. I do believe it's UAE, US. Those are the yeah. For gaming. Yeah. So in Europe, it is top top notch Internet service when it comes to gaming. And right now, it's currently so summer there. Right? It's it's like a heat wave issue in Europe. Okay. But, anyway, this will be noted and taken care of. Again, it will take effect on August 1. Alright? Okay. You're welcome. It's my pleasure to talk to you, Alejandro. If you need any assistance, just let us know. We're here to help. Have a good one. Bye bye. Mhmm. 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morning. This is Airtel accounts. How may I help you today? Yes. How are you today?\n\nOh, nice to have you in the line. Thank you so much for your call today. Yeah. Your July invoice. Would you like us to help you process the payment?\n\nOh, you're late fee. Oh, okay. Oh, yeah. Definitely. I'll go ahead and check what I can do in reference with the $10 late fee.\n\nYeah. As we cascade that all invoices that has been overdue will automatically occurred a late fee. But in reference with yours, if you could give me a minute, I'll try to have this I'm sorry, approval. Alright? And then do the payment.\n\nThank you so much. One moment. Okay? Yes. Surely.\n\nOne moment. Oh, sorry. Just just stay on the line for me. Okay? So in that way, I could let you know if I got an approval.\n\nWonderful. Thank you. Thank you so much for patiently waiting on the line, Alejandro. Okay. Nothing to worry.\n\nI've got an approval. The late fee has been waived off, so your current outstanding went back to your standard plan or amount $89.95. Would you like me to do your payment right now? Okay. Sure.\n\nJust are you going to use the same card? Okay. Thank you so much. Just be on the line while I'm when you well, just need to go back to the payment page here. Thank you.\n\nK. Only $189.95. It seems like it's still declined. Let me double check to our payment platform. Expiry date?\n\nOh, okay. Sure. Yes. Yes. So I can go ahead and just reset up.\n\nOne moment. Okay? Is this a Visa or Mastercard? Okay. Perfect.\n\nI'll just need to select Mastercard and then put here. Okay. Go ahead, please. Card number. Mhmm.\n\nThank you. Mhmm. 05/29. Oh, yeah. The one we had on file was already expired.\n\nLet me just put it here. Yeah. Right. One moment. Okay.\n\nI'm putting here CVV. Okay. Let me just read back all the details. 52172 954 58456559, expires 05/29, CVV 232. Alright.\n\nThank you. And the name as it appears, just the same as your account here, Alejandro Mozzo. Okay. So we are processing $89.95. K.\n\nYou will be receiving, like, a notification from your ComBank app. Kindly enter the code so you could authorize the payment today. Okay. It's it's awaiting approval on our end here. Okay.\n\nIt's loading. Okay. There we go. The payment has been processed successfully. So you will receive the payment receipt shortly to your email address.\n\nAnd, Alejandro, we will set this card as your direct debit, your updated card expiration date, and you will also receive, like, a a direct debit agreement to your email address for your reference. And just kindly ensure I could see in here that you're paying on time, so kindly ensure funds are available to avoid any date fees, okay, before the eleventh of each month. Okay? Sure. Oh, okay.\n\nMhmm. Done great? Mm-mm. Yeah. I can go ahead and endorse your request.\n\nYeah. There's no problem with that. I we can go ahead and endorse your request to our technical team. So, I agree with you. Currently, your plan is $89.95, which is the actual MBPS 100.\n\nRight? So you have an option. We do have this Supa 25 MBPS, which is $69.95. This is family family three to five users. So it's like a standard using the Internet for email, surfing the web, standard streaming.\n\nOr if you would like, we have also the 50 Mbps, which is $79.95. Which one you'd like? Mm-mm. The other one is yeah. MBPS.\n\nYeah. That's right. But if you're not into gaming, you're using your Internet service just for social media, WhatsApp messages, Facebook, YouTube, Netflix. This could and then you're just two of you household. So this will be enough, but that's right.\n\nYou're saving $10. So if it's for one year, you still save one $120. Yeah. Yeah. We can go ahead.\n\nHowever, I would suggest since it's already middle of the month, basically, we're processing a downgrade or upgrade every first of each month. But if our customer requested it immediately, you need to pay what you paid today, the card, and then you have to pay the the new one. So I would suggest we can put this request into your account, and then it will take effect on August 1. So moving forward on August one, your bill will be down to $10.70 $9.95 cents. Is that okay?\n\nIt will work? Okay. Yes. Yeah. You can try this first.\n\nFour games. Yeah. I do believe it's UAE, US. Those are the yeah. For gaming.\n\nYeah. So in Europe, it is top top notch Internet service when it comes to gaming. And right now, it's currently so summer there. Right? It's it's like a heat wave issue in Europe.\n\nOkay. But, anyway, this will be noted and taken care of. Again, it will take effect on August 1. Alright? Okay.\n\nYou're welcome. It's my pleasure to talk to you, Alejandro. If you need any assistance, just let us know. We're here to help. Have a good one.\n\nBye bye. Mhmm. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.16,"end":0.74,"sentiment":"neutral","sentiment_score":0.32267794013023376},{"text":"This is Airtel accounts.","start":0.79999995,"end":2.08,"sentiment":"neutral","sentiment_score":0.30416175723075867},{"text":"How may I help you today?","start":2.08,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.2883717839916547},{"text":"Yes.","start":8.24,"end":8.72,"sentiment":"neutral","sentiment_score":0.21343016624450684},{"text":"How are you today?","start":8.72,"end":9.78,"sentiment":"neutral","sentiment_score":0.24863376840949059}],"sentiment":"neutral","sentiment_score":0.2823646384127,"num_words":17,"start":0.16,"end":9.78},{"sentences":[{"text":"Oh, nice to have you in the line.","start":20.265,"end":21.865,"sentiment":"positive","sentiment_score":0.5179879441857338},{"text":"Thank you so much for your call today.","start":21.865,"end":24.125,"sentiment":"positive","sentiment_score":0.6863553300499916},{"text":"Yeah.","start":24.185,"end":24.685,"sentiment":"neutral","sentiment_score":0.12202895432710648},{"text":"Your July invoice.","start":24.825,"end":26.285,"sentiment":"neutral","sentiment_score":0.0495807280143102},{"text":"Would you like us to help you process the payment?","start":26.904999,"end":29.404999,"sentiment":"neutral","sentiment_score":0.054785901494324205}],"sentiment":"positive","sentiment_score":0.3484458782399694,"num_words":30,"start":20.265,"end":29.404999},{"sentences":[{"text":"Oh, you're late fee.","start":48.135,"end":49.595,"sentiment":"negative","sentiment_score":-0.45087404549121857},{"text":"Oh, okay.","start":50.535,"end":51.274998,"sentiment":"neutral","sentiment_score":-0.2041408196091652},{"text":"Oh, yeah.","start":77.785,"end":78.265,"sentiment":"neutral","sentiment_score":-0.08477757126092911},{"text":"Definitely.","start":78.265,"end":78.765,"sentiment":"neutral","sentiment_score":-0.04689955711364746},{"text":"I'll go ahead and check what I can do in reference with the $10 late fee.","start":78.985,"end":85.645004,"sentiment":"neutral","sentiment_score":-0.05784506257623434}],"sentiment":"neutral","sentiment_score":-0.1341501408815384,"num_words":25,"start":48.135,"end":85.645004},{"sentences":[{"text":"Yeah.","start":86.189995,"end":86.689995,"sentiment":"neutral","sentiment_score":0.019971005618572235},{"text":"As we cascade that all invoices that has been overdue will automatically occurred a late fee.","start":87.549995,"end":97.549995,"sentiment":"neutral","sentiment_score":-0.019059474623645656},{"text":"But in reference with yours, if you could give me a minute, I'll try to have this I'm sorry, approval.","start":97.549995,"end":106.985,"sentiment":"neutral","sentiment_score":-0.029848390957340598},{"text":"Alright?","start":107.605,"end":108.005005,"sentiment":"neutral","sentiment_score":0.0064865536987781525},{"text":"And then do the payment.","start":108.005005,"end":109.705,"sentiment":"neutral","sentiment_score":0.06551566645503044}],"sentiment":"neutral","sentiment_score":-0.012741477244945114,"num_words":43,"start":86.189995,"end":109.705},{"sentences":[{"text":"Thank you so much.","start":110.245,"end":111.205,"sentiment":"neutral","sentiment_score":0.2965646833181381},{"text":"One moment.","start":111.205,"end":111.845,"sentiment":"neutral","sentiment_score":0.024566580541431904},{"text":"Okay?","start":111.845,"end":112.345,"sentiment":"neutral","sentiment_score":0.026803428307175636},{"text":"Yes.","start":112.805,"end":113.305,"sentiment":"neutral","sentiment_score":0.04646044969558716},{"text":"Surely.","start":114.245,"end":114.745,"sentiment":"neutral","sentiment_score":-0.0016039101174101231}],"sentiment":"neutral","sentiment_score":0.14522798469341877,"num_words":9,"start":110.245,"end":114.745},{"sentences":[{"text":"One moment.","start":115.205,"end":116.025,"sentiment":"neutral","sentiment_score":-0.06570103578269482},{"text":"Oh, sorry.","start":122.32,"end":122.799995,"sentiment":"neutral","sentiment_score":-0.06176505610346794},{"text":"Just just stay on the line for me.","start":122.799995,"end":124.479996,"sentiment":"neutral","sentiment_score":0.10713096428662539},{"text":"Okay?","start":124.479996,"end":124.799995,"sentiment":"neutral","sentiment_score":0.07679569721221924},{"text":"So in that way, I could let you know if I got an approval.","start":124.799995,"end":127.38,"sentiment":"neutral","sentiment_score":0.06712793904755797}],"sentiment":"neutral","sentiment_score":0.059951939792544755,"num_words":27,"start":115.205,"end":127.38},{"sentences":[{"text":"Wonderful.","start":127.759995,"end":128.26,"sentiment":"positive","sentiment_score":0.6971569061279297},{"text":"Thank you.","start":128.8,"end":129.62,"sentiment":"positive","sentiment_score":0.5121981203556061},{"text":"Thank you so much for patiently waiting on the line, Alejandro.","start":219.015,"end":221.915,"sentiment":"positive","sentiment_score":0.6247534806078131},{"text":"Okay.","start":223.33499,"end":223.735,"sentiment":"neutral","sentiment_score":0.16674378514289856},{"text":"Nothing to worry.","start":223.735,"end":224.69499,"sentiment":"neutral","sentiment_score":0.19545364876588187}],"sentiment":"positive","sentiment_score":0.5192747869425349,"num_words":18,"start":127.759995,"end":224.69499},{"sentences":[{"text":"I've got an approval.","start":224.69499,"end":225.75499,"sentiment":"neutral","sentiment_score":0.21253087371587753},{"text":"The late fee has been waived off, so your current outstanding went back to your standard plan or amount $89.95.","start":226.61499,"end":236.69,"sentiment":"neutral","sentiment_score":0.12694022208452224},{"text":"Would you like me to do your payment right now?","start":236.69,"end":239.35,"sentiment":"neutral","sentiment_score":0.0613040704280138},{"text":"Okay.","start":240.69,"end":241.19,"sentiment":"neutral","sentiment_score":0.04518860578536987},{"text":"Sure.","start":241.25,"end":241.75,"sentiment":"neutral","sentiment_score":0.04434313252568245}],"sentiment":"neutral","sentiment_score":0.11365278830958737,"num_words":36,"start":224.69499,"end":241.75},{"sentences":[{"text":"Just are you going to use the same card?","start":242.05,"end":244.55,"sentiment":"neutral","sentiment_score":0.02987994688252608},{"text":"Okay.","start":246.345,"end":246.745,"sentiment":"neutral","sentiment_score":0.04536272212862968},{"text":"Thank you so much.","start":246.745,"end":247.86499,"sentiment":"neutral","sentiment_score":0.23283585160970688},{"text":"Just be on the line while I'm when you well, just need to go back to the payment page here.","start":247.86499,"end":256.04498,"sentiment":"neutral","sentiment_score":0.09231501538306475},{"text":"Thank you.","start":257.785,"end":258.685,"sentiment":"neutral","sentiment_score":0.19647935032844543}],"sentiment":"neutral","sentiment_score":0.0968023516341216,"num_words":36,"start":242.05,"end":258.685},{"sentences":[{"text":"K.","start":260.345,"end":260.845,"sentiment":"neutral","sentiment_score":-0.018253395333886147},{"text":"Only $189.95.","start":266.28998,"end":272.15,"sentiment":"neutral","sentiment_score":-0.08738810196518898},{"text":"It seems like it's still declined.","start":325.53,"end":327.22998,"sentiment":"neutral","sentiment_score":-0.28963619470596313},{"text":"Let me double check to our payment platform.","start":328.225,"end":331.125,"sentiment":"neutral","sentiment_score":-0.19709574058651924},{"text":"Expiry date?","start":339.505,"end":340.565,"sentiment":"neutral","sentiment_score":-0.12904679775238037}],"sentiment":"neutral","sentiment_score":-0.19819506777352408,"num_words":19,"start":260.345,"end":340.565},{"sentences":[{"text":"Oh, okay.","start":342.49,"end":343.47,"sentiment":"neutral","sentiment_score":-0.08513151854276657},{"text":"Sure.","start":346.25,"end":346.75,"sentiment":"neutral","sentiment_score":-0.01570417359471321},{"text":"Yes.","start":348.41,"end":348.81,"sentiment":"neutral","sentiment_score":-0.004982274025678635},{"text":"Yes.","start":348.81,"end":349.21,"sentiment":"neutral","sentiment_score":-0.007948114536702633},{"text":"So I can go ahead and just reset up.","start":349.21,"end":352.66998,"sentiment":"neutral","sentiment_score":-0.017036264348361228}],"sentiment":"neutral","sentiment_score":-0.025158855598419905,"num_words":14,"start":342.49,"end":352.66998},{"sentences":[{"text":"One moment.","start":353.13,"end":353.61,"sentiment":"neutral","sentiment_score":-0.006571038393303752},{"text":"Okay?","start":353.61,"end":354.00998,"sentiment":"neutral","sentiment_score":-0.0025350581854581833},{"text":"Is this a Visa or Mastercard?","start":354.00998,"end":355.63,"sentiment":"neutral","sentiment_score":-0.000023622609054048855},{"text":"Okay.","start":359.105,"end":359.58502,"sentiment":"neutral","sentiment_score":0.07902856916189194},{"text":"Perfect.","start":359.58502,"end":360.08502,"sentiment":"neutral","sentiment_score":0.13701820373535156}],"sentiment":"neutral","sentiment_score":0.01820253657007759,"num_words":11,"start":353.13,"end":360.08502},{"sentences":[{"text":"I'll just need to select Mastercard and then put here.","start":360.945,"end":366.785,"sentiment":"neutral","sentiment_score":0.05514642260968685},{"text":"Okay.","start":366.785,"end":367.265,"sentiment":"neutral","sentiment_score":0.014532538130879402},{"text":"Go ahead, please.","start":367.265,"end":368.14502,"sentiment":"neutral","sentiment_score":0.011982119331757227},{"text":"Card number.","start":368.14502,"end":368.965,"sentiment":"neutral","sentiment_score":-0.011845246888697147},{"text":"Mhmm.","start":374.38998,"end":374.88998,"sentiment":"neutral","sentiment_score":-0.004152245819568634}],"sentiment":"neutral","sentiment_score":0.03377061074270921,"num_words":17,"start":360.945,"end":374.88998},{"sentences":[{"text":"Thank you.","start":387.645,"end":388.305,"sentiment":"neutral","sentiment_score":-0.0006224839016795158},{"text":"Mhmm.","start":394.845,"end":395.345,"sentiment":"neutral","sentiment_score":-0.013782622292637823},{"text":"05/29.","start":395.965,"end":397.985,"sentiment":"neutral","sentiment_score":-0.016452033072710037},{"text":"Oh, yeah.","start":400.21002,"end":401.03,"sentiment":"neutral","sentiment_score":-0.057299913838505745},{"text":"The one we had on file was already expired.","start":401.17,"end":404.55002,"sentiment":"neutral","sentiment_score":-0.10030286345216963}],"sentiment":"neutral","sentiment_score":-0.06992034812768301,"num_words":15,"start":387.645,"end":404.55002},{"sentences":[{"text":"Let me just put it here.","start":404.85,"end":406.87,"sentiment":"neutral","sentiment_score":-0.09277120977640152},{"text":"Yeah.","start":410.37,"end":410.77002,"sentiment":"neutral","sentiment_score":-0.03902578353881836},{"text":"Right.","start":410.77002,"end":411.27002,"sentiment":"neutral","sentiment_score":-0.024061400443315503},{"text":"One moment.","start":412.38498,"end":413.025,"sentiment":"neutral","sentiment_score":-0.02200437569990754},{"text":"Okay.","start":413.025,"end":413.505,"sentiment":"neutral","sentiment_score":-0.008429024368524551}],"sentiment":"neutral","sentiment_score":-0.061104747128080235,"num_words":11,"start":404.85,"end":413.505},{"sentences":[{"text":"I'm putting here CVV.","start":413.505,"end":416.485,"sentiment":"neutral","sentiment_score":-0.005895227892324328},{"text":"Okay.","start":418.705,"end":419.205,"sentiment":"neutral","sentiment_score":0.012117397040128708},{"text":"Let me just read back all the details.","start":419.505,"end":421.685,"sentiment":"neutral","sentiment_score":0.01444577134680003},{"text":"52172 954 58456559, expires 05/29, CVV 232.","start":422.145,"end":434.26,"sentiment":"neutral","sentiment_score":0.012687802447804384},{"text":"Alright.","start":435.92,"end":436.32,"sentiment":"positive","sentiment_score":0.35214895009994507}],"sentiment":"neutral","sentiment_score":0.025955534451419397,"num_words":21,"start":413.505,"end":436.32},{"sentences":[{"text":"Thank you.","start":436.32,"end":436.80002,"sentiment":"positive","sentiment_score":0.6126975417137146},{"text":"And the name as it appears, just the same as your account here, Alejandro Mozzo.","start":436.80002,"end":441.135,"sentiment":"neutral","sentiment_score":0.08653000568350157},{"text":"Okay.","start":442.075,"end":442.475,"sentiment":"neutral","sentiment_score":0.09038398414850236},{"text":"So we are processing $89.95.","start":442.475,"end":445.695,"sentiment":"neutral","sentiment_score":0.08990281820297241},{"text":"K.","start":453.99,"end":454.31,"sentiment":"neutral","sentiment_score":0.0685083270072937}],"sentiment":"neutral","sentiment_score":0.1304896487854421,"num_words":24,"start":436.32,"end":454.31},{"sentences":[{"text":"You will be receiving, like, a notification from your ComBank app.","start":454.31,"end":458.65,"sentiment":"neutral","sentiment_score":0.13925784690813583},{"text":"Kindly enter the code so you could authorize the payment today.","start":459.59,"end":464.09,"sentiment":"neutral","sentiment_score":0.15549158304929733},{"text":"Okay.","start":482.97,"end":483.37,"sentiment":"neutral","sentiment_score":0.10820570588111876},{"text":"It's it's awaiting approval on our end here.","start":483.37,"end":487.23,"sentiment":"neutral","sentiment_score":0.13616631738841534},{"text":"Okay.","start":493.53,"end":494.03,"sentiment":"neutral","sentiment_score":0.0916934683918953}],"sentiment":"neutral","sentiment_score":0.14160854509100318,"num_words":32,"start":454.31,"end":494.03},{"sentences":[{"text":"It's loading.","start":494.49,"end":495.595,"sentiment":"neutral","sentiment_score":0.11038397997617722},{"text":"Okay.","start":495.595,"end":495.995,"sentiment":"neutral","sentiment_score":0.15893390774726868},{"text":"There we go.","start":495.995,"end":496.555,"sentiment":"neutral","sentiment_score":0.25155623257160187},{"text":"The payment has been processed successfully.","start":496.555,"end":498.57498,"sentiment":"positive","sentiment_score":0.48625892400741577},{"text":"So you will receive the payment receipt shortly to your email address.","start":499.275,"end":503.51498,"sentiment":"positive","sentiment_score":0.3714902698993683}],"sentiment":"positive","sentiment_score":0.3545753061771393,"num_words":24,"start":494.49,"end":503.51498},{"sentences":[{"text":"And, Alejandro, we will set this card as your direct debit, your updated card expiration date, and you will also receive, like, a a direct debit agreement to your email address for your reference.","start":503.51498,"end":516.89,"sentiment":"neutral","sentiment_score":0.17842167199534528},{"text":"And just kindly ensure I could see in here that you're paying on time, so kindly ensure funds are available to avoid any date fees, okay, before the eleventh of each month.","start":517.43,"end":528.59503,"sentiment":"neutral","sentiment_score":0.0407618788885884},{"text":"Okay?","start":528.59503,"end":529.09503,"sentiment":"neutral","sentiment_score":0.011823494918644428},{"text":"Sure.","start":531.315,"end":531.815,"sentiment":"neutral","sentiment_score":-0.017071615904569626},{"text":"Oh, okay.","start":563.935,"end":564.995,"sentiment":"neutral","sentiment_score":-0.16077733039855957}],"sentiment":"neutral","sentiment_score":0.10062734557847891,"num_words":70,"start":503.51498,"end":564.995},{"sentences":[{"text":"Mhmm.","start":590.765,"end":591.265,"sentiment":"neutral","sentiment_score":-0.14234040677547455},{"text":"Done great?","start":597.24,"end":598.06,"sentiment":"neutral","sentiment_score":0.10393309593200684},{"text":"Mm-mm.","start":604.04,"end":604.19995,"sentiment":"neutral","sentiment_score":0.0608670711517334},{"text":"Yeah.","start":604.19995,"end":604.51996,"sentiment":"neutral","sentiment_score":0.1456141471862793},{"text":"I can go ahead and endorse your request.","start":604.51996,"end":606.77997,"sentiment":"neutral","sentiment_score":0.19967604987323284}],"sentiment":"neutral","sentiment_score":0.14380118480095497,"num_words":13,"start":590.765,"end":606.77997},{"sentences":[{"text":"Yeah.","start":607.665,"end":607.90497,"sentiment":"neutral","sentiment_score":0.2325224876403809},{"text":"There's no problem with that.","start":607.90497,"end":609.425,"sentiment":"positive","sentiment_score":0.4521671414375305},{"text":"I we can go ahead and endorse your request to our technical team.","start":609.425,"end":613.445,"sentiment":"positive","sentiment_score":0.4391380456777719},{"text":"So, I agree with you.","start":613.825,"end":615.825,"sentiment":"positive","sentiment_score":0.3873257339000702},{"text":"Currently, your plan is $89.95, which is the actual MBPS 100.","start":615.825,"end":621.765,"sentiment":"neutral","sentiment_score":0.09778748588128523}],"sentiment":"neutral","sentiment_score":0.3204126800809588,"num_words":35,"start":607.665,"end":621.765},{"sentences":[{"text":"Right?","start":621.825,"end":622.325,"sentiment":"neutral","sentiment_score":0.09310626983642578},{"text":"So you have an option.","start":622.6,"end":623.98,"sentiment":"neutral","sentiment_score":0.10950859636068344},{"text":"We do have this Supa 25 MBPS, which is $69.95.","start":625.32,"end":632.14,"sentiment":"neutral","sentiment_score":0.17592201232910157},{"text":"This is family family three to five users.","start":632.28,"end":635.42,"sentiment":"neutral","sentiment_score":0.23425222001969814},{"text":"So it's like a standard using the Internet for email, surfing the web, standard streaming.","start":636.015,"end":642.03503,"sentiment":"neutral","sentiment_score":0.20397931933403016}],"sentiment":"neutral","sentiment_score":0.18804043397689477,"num_words":39,"start":621.825,"end":642.03503},{"sentences":[{"text":"Or if you would like, we have also the 50 Mbps, which is $79.95.","start":642.335,"end":648.195,"sentiment":"neutral","sentiment_score":0.125252293156726},{"text":"Which one you'd like?","start":648.255,"end":649.79504,"sentiment":"neutral","sentiment_score":0.07488604262471199},{"text":"Mm-mm.","start":656.27997,"end":656.36,"sentiment":"neutral","sentiment_score":0.0452471487224102},{"text":"The other one is yeah.","start":656.36,"end":660.54,"sentiment":"neutral","sentiment_score":0.017987679317593576},{"text":"MBPS.","start":661.72,"end":662.22,"sentiment":"neutral","sentiment_score":0.029854532331228256}],"sentiment":"neutral","sentiment_score":0.08872465409338474,"num_words":25,"start":642.335,"end":662.22},{"sentences":[{"text":"Yeah.","start":680.87,"end":681.35,"sentiment":"neutral","sentiment_score":0.08966304361820221},{"text":"That's right.","start":681.35,"end":682.25,"sentiment":"neutral","sentiment_score":0.13512791693210602},{"text":"But if you're not into gaming, you're using your Internet service just for social media, WhatsApp messages, Facebook, YouTube, Netflix.","start":682.70996,"end":696.54504,"sentiment":"neutral","sentiment_score":0.08959516156464815},{"text":"This could and then you're just two of you household.","start":697.645,"end":702.22504,"sentiment":"neutral","sentiment_score":0.07736612074077129},{"text":"So this will be enough, but that's right.","start":703.005,"end":706.86505,"sentiment":"neutral","sentiment_score":0.21852821856737137}],"sentiment":"neutral","sentiment_score":0.11399290401761125,"num_words":41,"start":680.87,"end":706.86505},{"sentences":[{"text":"You're saving $10.","start":707.005,"end":709.34503,"sentiment":"neutral","sentiment_score":0.2943105598290761},{"text":"So if it's for one year, you still save one $120.","start":709.48505,"end":714.64996,"sentiment":"neutral","sentiment_score":0.16927423734556546},{"text":"Yeah.","start":714.95,"end":715.45,"sentiment":"neutral","sentiment_score":0.1206570491194725},{"text":"Yeah.","start":719.11,"end":719.43,"sentiment":"neutral","sentiment_score":0.0944034829735756},{"text":"We can go ahead.","start":719.43,"end":720.55,"sentiment":"neutral","sentiment_score":0.13644487038254738}],"sentiment":"neutral","sentiment_score":0.1752894151955843,"num_words":20,"start":707.005,"end":720.55},{"sentences":[{"text":"However, I would suggest since it's already middle of the month, basically, we're processing a downgrade or upgrade every first of each month.","start":720.55,"end":732.815,"sentiment":"neutral","sentiment_score":-0.09332841569962709},{"text":"But if our customer requested it immediately, you need to pay what you paid today, the card, and then you have to pay the the new one.","start":732.815,"end":742.89,"sentiment":"neutral","sentiment_score":0.03284036085285522},{"text":"So I would suggest we can put this request into your account, and then it will take effect on August 1.","start":742.89,"end":750.5851,"sentiment":"neutral","sentiment_score":0.06662890031224206},{"text":"So moving forward on August one, your bill will be down to $10.70 $9.95 cents.","start":750.745,"end":757.945,"sentiment":"neutral","sentiment_score":0.12023027886946996},{"text":"Is that okay?","start":757.945,"end":758.84503,"sentiment":"neutral","sentiment_score":0.13820182780424753}],"sentiment":"neutral","sentiment_score":0.02648767140390498,"num_words":89,"start":720.55,"end":758.84503},{"sentences":[{"text":"It will work?","start":758.905,"end":759.72504,"sentiment":"neutral","sentiment_score":0.2219985326131185},{"text":"Okay.","start":764.185,"end":764.685,"sentiment":"neutral","sentiment_score":0.07341782748699188},{"text":"Yes.","start":767.18,"end":767.68,"sentiment":"neutral","sentiment_score":0.11624355614185332},{"text":"Yeah.","start":770.46,"end":770.7,"sentiment":"neutral","sentiment_score":0.02457919344305992},{"text":"You can try this first.","start":770.7,"end":772.24,"sentiment":"neutral","sentiment_score":-0.09185177870094777}],"sentiment":"neutral","sentiment_score":0.03827066194604744,"num_words":11,"start":758.905,"end":772.24},{"sentences":[{"text":"Four games.","start":785.625,"end":786.445,"sentiment":"neutral","sentiment_score":-0.038714656606316566},{"text":"Yeah.","start":787.865,"end":788.365,"sentiment":"neutral","sentiment_score":0.004246378317475319},{"text":"I do believe it's UAE, US.","start":789.625,"end":793.59,"sentiment":"neutral","sentiment_score":0.0075219301506876945},{"text":"Those are the yeah.","start":794.13,"end":796.07,"sentiment":"neutral","sentiment_score":0.0074068596586585045},{"text":"For gaming.","start":796.21,"end":797.11,"sentiment":"neutral","sentiment_score":0.0025153765454888344}],"sentiment":"neutral","sentiment_score":0.00044045584897200264,"num_words":15,"start":785.625,"end":797.11},{"sentences":[{"text":"Yeah.","start":807.185,"end":807.505,"sentiment":"neutral","sentiment_score":0.013350838795304298},{"text":"So in Europe, it is top top notch Internet service when it comes to gaming.","start":807.505,"end":812.645,"sentiment":"neutral","sentiment_score":0.18162143776814144},{"text":"And right now, it's currently so summer there.","start":813.505,"end":817.425,"sentiment":"neutral","sentiment_score":0.00008708913810551167},{"text":"Right?","start":817.425,"end":817.825,"sentiment":"neutral","sentiment_score":0.00006545521318912506},{"text":"It's it's like a heat wave issue in Europe.","start":817.825,"end":822.46,"sentiment":"neutral","sentiment_score":-0.0705113522708416}],"sentiment":"neutral","sentiment_score":0.061877423623467195,"num_words":34,"start":807.185,"end":822.46},{"sentences":[{"text":"Okay.","start":825.08,"end":825.48,"sentiment":"neutral","sentiment_score":-0.0005621612071990967},{"text":"But, anyway, this will be noted and taken care of.","start":825.48,"end":829.08,"sentiment":"neutral","sentiment_score":0.03073886577039957},{"text":"Again, it will take effect on August 1.","start":829.08,"end":831.96,"sentiment":"neutral","sentiment_score":0.04795125313103199},{"text":"Alright?","start":831.96,"end":832.46,"sentiment":"neutral","sentiment_score":0.07122857868671417},{"text":"Okay.","start":833.48,"end":833.98,"sentiment":"neutral","sentiment_score":0.22435782849788663}],"sentiment":"neutral","sentiment_score":0.04695347279665016,"num_words":21,"start":825.08,"end":833.98},{"sentences":[{"text":"You're welcome.","start":835.765,"end":836.48505,"sentiment":"positive","sentiment_score":0.45470549166202545},{"text":"It's my pleasure to talk to you, Alejandro.","start":836.48505,"end":838.34503,"sentiment":"positive","sentiment_score":0.4673634320497513},{"text":"If you need any assistance, just let us know.","start":838.565,"end":841.28503,"sentiment":"neutral","sentiment_score":0.1644978928897116},{"text":"We're here to help.","start":841.28503,"end":842.24506,"sentiment":"neutral","sentiment_score":0.19442115351557732},{"text":"Have a good one.","start":842.24506,"end":843.385,"sentiment":"positive","sentiment_score":0.7396357953548431}],"sentiment":"positive","sentiment_score":0.36537138041522765,"num_words":27,"start":835.765,"end":843.385},{"sentences":[{"text":"Bye bye.","start":843.525,"end":844.265,"sentiment":"neutral","sentiment_score":0.27016259729862213},{"text":"Mhmm.","start":845.125,"end":845.445,"sentiment":"neutral","sentiment_score":0.027860436588525772},{"text":"Bye.","start":845.445,"end":845.945,"sentiment":"neutral","sentiment_score":-0.098245270550251}],"sentiment":"neutral","sentiment_score":0.11748509015887976,"num_words":4,"start":843.525,"end":845.945}]}}]},{"alternatives":[{"transcript":"Hi. Is this, Melissa? Oh, good, Melissa. This is Alex Alejandro. I think we put yesterday for an invoice that it didn't go through the payment part, like, the the ZIP card. Yeah. Yeah. I was, yeah, I was looking at the invoice yesterday, and I was preparing to be to pay it. But then I see the the there is, like, a $10 on top of the invoice just to have the invoice overview. And I don't think having an invoice overview more than fifteen days that it was really a mistake. It's something that I'm supposed to pay. Like, it's 10% of the invoice. Like, having a supply of 10% just to miss a payment for a debit card, I don't think it's right. Definitely, it's not under the the rules and the laws of Australia. You cannot surcharge 10% of an invoice because I understand that 2%, 3%, 5%, 10% is definitely too much. So I was calling to check if you can do something with that. Okay. Thank you. Yeah. I understand that. Yeah. Yeah. Of course. Thank you. Thank you so much. Yeah. If you can do that, I I will go with the payment. Thank you. No. Bye bye. Bye bye. Should I wait on the line? Yeah. Yeah. Yeah. Yeah. All good. Okay. Thank you, Harish. I think. Okay. Okay. Yes, please. Yes. Yes. I I know what happened. I think it's because the it's because of because of the date of the credit card. It's a Saturday. Yeah. Yeah. Yeah. You need to try with a new one. Sorry. Yeah. I didn't think about that. Should I give you the credit card number now? Please. Yeah. This is a Mastercard. That's why I'm sorry. It's the same. I think it's the same. 5217 295458456559. Expiration date is 05/29, and CV is 232. Yeah. That was that was why I was giving some trouble. Yep. Yes. Yes. Yep. That's right. Yeah. That's the thing. Yeah. Yeah. Yeah. That's right. Yeah. Yep. There you go. Approve. Approve. It's approved for minus sign as well. Yep. Alright. Okay. Yeah. Okay. Okay. Okay. Alright. Can I ask you something just before I release? I was looking at the other side of the bills. The other I was doing this, you know, with AI. Like, I was doing my own check of all my cost of my finance. And I saw something funny that I didn't realize until now that is that I was paying 76.46 until November. And then from December to up to now, I'm paying $89.95. Then I take up my contract, and then I saw that I was under a discount for the first six months. I understand that. I I I I really understand. The point here now is that the bill of $90 per month for the Internet is just too much for our family. Like, we are not spending so much time in home, looking movies or whatever. So my wife is under pressure me to try to downgrade the Internet. Yeah. So is that something you can do from my from your side? It's it's have you have you look any yeah. Yeah. 99 is $10 less and 50 because I I have now I have hundreds MBA, and then I will go to 50 for $10. Yeah. I don't know about 50 megabytes per second. I don't know. I think that's going to be enough, isn't it? But at the same time, it's just $10 less. It's, like, no big difference at the end of the day. Yeah. Yeah. Yeah. Yes. Yes. Okay. From the plan. Yeah. Actually, that's right. That's right. Yeah. Can we move to the plan, please? Yeah. Yep. Yes. Yeah. Okay. Yeah. Okay. Yes. Okay. Yes. Yes. Let's try that. Yeah. Yeah. If that's if you can do that, that's going to be great. Yeah. For starting for next month, moving to 79, and let's try the Internet this fast fast enough. That is going to be because I'm not doing any any I I don't play online or anything like that. Actually, I tried to play online, and I think the fiber in Australia in general is, like, quite low. Like, the ping is very, very high. Like, I I don't think Australia is the best country in the world to play video games. Yeah. So I see. Yeah. Yeah. I'm coming from I'm coming from Europe. Yeah. I'm coming from Europe. So our our speed in general and especially the pin, like, yeah, the lock is very, very low, but heat is so so high. So I don't think speed mhmm. Okay. Yeah. Sounds good. Sounds good from my side. Okay. Thanks so much. Thanks. Alright. I'll let you know. Okay. You too. Bye 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Is this, Melissa? Oh, good, Melissa. This is Alex Alejandro. I think we put yesterday for an invoice that it didn't go through the payment part, like, the the ZIP card.\n\nYeah. Yeah. I was, yeah, I was looking at the invoice yesterday, and I was preparing to be to pay it. But then I see the the there is, like, a $10 on top of the invoice just to have the invoice overview. And I don't think having an invoice overview more than fifteen days that it was really a mistake.\n\nIt's something that I'm supposed to pay. Like, it's 10% of the invoice. Like, having a supply of 10% just to miss a payment for a debit card, I don't think it's right. Definitely, it's not under the the rules and the laws of Australia. You cannot surcharge 10% of an invoice because I understand that 2%, 3%, 5%, 10% is definitely too much.\n\nSo I was calling to check if you can do something with that. Okay. Thank you. Yeah. I understand that.\n\nYeah. Yeah. Of course. Thank you. Thank you so much.\n\nYeah. If you can do that, I I will go with the payment. Thank you. No. Bye bye.\n\nBye bye. Should I wait on the line? Yeah. Yeah. Yeah.\n\nYeah. All good. Okay. Thank you, Harish. I think.\n\nOkay. Okay. Yes, please. Yes. Yes.\n\nI I know what happened. I think it's because the it's because of because of the date of the credit card. It's a Saturday. Yeah. Yeah.\n\nYeah. You need to try with a new one. Sorry. Yeah. I didn't think about that.\n\nShould I give you the credit card number now? Please. Yeah. This is a Mastercard. That's why I'm sorry.\n\nIt's the same. I think it's the same. 5217 295458456559. Expiration date is 05/29, and CV is 232. Yeah.\n\nThat was that was why I was giving some trouble. Yep. Yes. Yes. Yep.\n\nThat's right. Yeah. That's the thing. Yeah. Yeah.\n\nYeah. That's right. Yeah. Yep. There you go.\n\nApprove. Approve. It's approved for minus sign as well. Yep. Alright.\n\nOkay. Yeah. Okay. Okay. Okay.\n\nAlright. Can I ask you something just before I release? I was looking at the other side of the bills. The other I was doing this, you know, with AI. Like, I was doing my own check of all my cost of my finance.\n\nAnd I saw something funny that I didn't realize until now that is that I was paying 76.46 until November. And then from December to up to now, I'm paying $89.95. Then I take up my contract, and then I saw that I was under a discount for the first six months. I understand that. I I I I really understand.\n\nThe point here now is that the bill of $90 per month for the Internet is just too much for our family. Like, we are not spending so much time in home, looking movies or whatever. So my wife is under pressure me to try to downgrade the Internet. Yeah. So is that something you can do from my from your side?\n\nIt's it's have you have you look any yeah. Yeah. 99 is $10 less and 50 because I I have now I have hundreds MBA, and then I will go to 50 for $10. Yeah. I don't know about 50 megabytes per second.\n\nI don't know. I think that's going to be enough, isn't it? But at the same time, it's just $10 less. It's, like, no big difference at the end of the day. Yeah.\n\nYeah. Yeah. Yes. Yes. Okay.\n\nFrom the plan. Yeah. Actually, that's right. That's right. Yeah.\n\nCan we move to the plan, please? Yeah. Yep. Yes. Yeah.\n\nOkay. Yeah. Okay. Yes. Okay.\n\nYes. Yes. Let's try that. Yeah. Yeah.\n\nIf that's if you can do that, that's going to be great. Yeah. For starting for next month, moving to 79, and let's try the Internet this fast fast enough. That is going to be because I'm not doing any any I I don't play online or anything like that. Actually, I tried to play online, and I think the fiber in Australia in general is, like, quite low.\n\nLike, the ping is very, very high. Like, I I don't think Australia is the best country in the world to play video games. Yeah. So I see. Yeah.\n\nYeah. I'm coming from I'm coming from Europe. Yeah. I'm coming from Europe. So our our speed in general and especially the pin, like, yeah, the lock is very, very low, but heat is so so high.\n\nSo I don't think speed mhmm. Okay. Yeah. Sounds good. Sounds good from my side.\n\nOkay. Thanks so much. Thanks. Alright. I'll let you know.\n\nOkay. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.0850476324558258},{"text":"Is this, Melissa?","start":4.7999997,"end":6.58,"sentiment":"neutral","sentiment_score":0.11364023884137471},{"text":"Oh, good, Melissa.","start":10.08,"end":10.88,"sentiment":"neutral","sentiment_score":0.21458350121974945},{"text":"This is Alex Alejandro.","start":10.88,"end":12.975,"sentiment":"neutral","sentiment_score":0.1145592238754034},{"text":"I think we put yesterday for an invoice that it didn't go through the payment part, like, the the ZIP 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good.","start":127.505,"end":127.985,"sentiment":"positive","sentiment_score":0.5704160630702972},{"text":"Okay.","start":127.985,"end":128.305,"sentiment":"positive","sentiment_score":0.4706929326057434},{"text":"Thank you, Harish.","start":128.305,"end":128.865,"sentiment":"positive","sentiment_score":0.6194042563438416},{"text":"I think.","start":128.865,"end":129.44499,"sentiment":"positive","sentiment_score":0.5240596234798431}],"sentiment":"positive","sentiment_score":0.5343411631054349,"num_words":9,"start":127.104996,"end":129.44499},{"sentences":[{"text":"Okay.","start":222.44,"end":222.94,"sentiment":"neutral","sentiment_score":0.19899508357048035},{"text":"Okay.","start":238.215,"end":238.715,"sentiment":"neutral","sentiment_score":0.06440456956624985},{"text":"Yes, 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I ask you something just before I release?","start":529.465,"end":532.36505,"sentiment":"neutral","sentiment_score":-0.01658653116060628},{"text":"I was looking at the other side of the bills.","start":533.625,"end":538.74506,"sentiment":"neutral","sentiment_score":-0.16323109567165375},{"text":"The other I was doing this, you know, with AI.","start":538.74506,"end":541.98004,"sentiment":"neutral","sentiment_score":-0.14537587091326715},{"text":"Like, I was doing my own check of all my cost of my finance.","start":541.98004,"end":546.96,"sentiment":"neutral","sentiment_score":-0.1006936811442886}],"sentiment":"neutral","sentiment_score":-0.10526614371602508,"num_words":44,"start":528.905,"end":546.96},{"sentences":[{"text":"And I saw something funny that I didn't realize until now that is that I was paying 76.46 until November.","start":547.82,"end":557.695,"sentiment":"neutral","sentiment_score":-0.20258623212575913},{"text":"And then from December to up to now, I'm paying $89.95.","start":557.915,"end":563.055,"sentiment":"neutral","sentiment_score":-0.16161353479732166},{"text":"Then I take up my contract, and then I saw that I was under a discount for the first six months.","start":563.755,"end":570.33496,"sentiment":"neutral","sentiment_score":-0.22246185228938148},{"text":"I understand that.","start":572.23004,"end":573.45,"sentiment":"neutral","sentiment_score":-0.23820763329664865},{"text":"I I I I really understand.","start":573.59,"end":575.05,"sentiment":"neutral","sentiment_score":-0.3070180689295133}],"sentiment":"neutral","sentiment_score":-0.21406399568573373,"num_words":61,"start":547.82,"end":575.05},{"sentences":[{"text":"The point here now is that the bill of $90 per month for the Internet is just too much for our family.","start":575.11,"end":584.39,"sentiment":"negative","sentiment_score":-0.5489823073148727},{"text":"Like, we are not spending so much time in home, looking movies or whatever.","start":584.39,"end":590.025,"sentiment":"negative","sentiment_score":-0.36088543278830393},{"text":"So my wife is under pressure me to try to downgrade the Internet.","start":590.565,"end":597.945,"sentiment":"neutral","sentiment_score":-0.23063767987948197},{"text":"Yeah.","start":598.44,"end":598.68,"sentiment":"neutral","sentiment_score":0.11418648064136504},{"text":"So is that something you can do from my from your side?","start":598.68,"end":602.14,"sentiment":"neutral","sentiment_score":0.10968147839109103}],"sentiment":"neutral","sentiment_score":-0.3015795554364881,"num_words":62,"start":575.11,"end":602.14},{"sentences":[{"text":"It's it's have you have you look any yeah.","start":603.8,"end":607.9,"sentiment":"neutral","sentiment_score":0.16860620801647505},{"text":"Yeah.","start":618.65497,"end":619.15497,"sentiment":"neutral","sentiment_score":0.08038973808288574},{"text":"99 is $10 less and 50 because I I have now I have hundreds MBA, and then I will go to 50 for $10.","start":651.485,"end":665.205,"sentiment":"neutral","sentiment_score":0.036829660879448056},{"text":"Yeah.","start":669.765,"end":670.265,"sentiment":"neutral","sentiment_score":0.03185553103685379},{"text":"I don't know about 50 megabytes per second.","start":671.04504,"end":673.525,"sentiment":"neutral","sentiment_score":-0.039409235352650285}],"sentiment":"neutral","sentiment_score":0.05112416557101316,"num_words":43,"start":603.8,"end":673.525},{"sentences":[{"text":"I don't know.","start":673.525,"end":674.005,"sentiment":"neutral","sentiment_score":-0.07793152829011281},{"text":"I think that's going to be enough, isn't it?","start":674.005,"end":675.84503,"sentiment":"neutral","sentiment_score":-0.010525411098367639},{"text":"But at the same time, it's just $10 less.","start":675.84503,"end":678.37,"sentiment":"neutral","sentiment_score":0.1216863418618838},{"text":"It's, like, no big difference at the end of the day.","start":678.37,"end":681.27,"sentiment":"neutral","sentiment_score":0.19197663868015463},{"text":"Yeah.","start":695.315,"end":695.815,"sentiment":"neutral","sentiment_score":0.06300866603851318}],"sentiment":"neutral","sentiment_score":0.08913349950065215,"num_words":33,"start":673.525,"end":695.815},{"sentences":[{"text":"Yeah.","start":695.875,"end":696.375,"sentiment":"neutral","sentiment_score":0.06514077633619308},{"text":"Yeah.","start":697.15497,"end":697.65497,"sentiment":"neutral","sentiment_score":0.0700894147157669},{"text":"Yes.","start":701.555,"end":702.055,"sentiment":"neutral","sentiment_score":0.05050724744796753},{"text":"Yes.","start":702.835,"end":703.335,"sentiment":"neutral","sentiment_score":0.11344097554683684},{"text":"Okay.","start":712.94,"end":713.18,"sentiment":"neutral","sentiment_score":0.08020190894603729}],"sentiment":"neutral","sentiment_score":0.07587606459856033,"num_words":5,"start":695.875,"end":713.18},{"sentences":[{"text":"From the plan.","start":713.18,"end":714.16,"sentiment":"neutral","sentiment_score":0.04733065143227577},{"text":"Yeah.","start":714.46,"end":714.86,"sentiment":"neutral","sentiment_score":0.08701127767562866},{"text":"Actually, that's right.","start":714.86,"end":715.74,"sentiment":"neutral","sentiment_score":0.15237362931172052},{"text":"That's right.","start":715.74,"end":716.3,"sentiment":"neutral","sentiment_score":0.23269758373498917},{"text":"Yeah.","start":716.3,"end":716.46,"sentiment":"neutral","sentiment_score":0.10717877745628356}],"sentiment":"neutral","sentiment_score":0.12586980648338794,"num_words":10,"start":713.18,"end":716.46},{"sentences":[{"text":"Can we move to the plan, please?","start":716.46,"end":718.32,"sentiment":"neutral","sentiment_score":0.07634057317461286},{"text":"Yeah.","start":718.915,"end":719.415,"sentiment":"neutral","sentiment_score":0.06897599995136261},{"text":"Yep.","start":733.475,"end":733.975,"sentiment":"neutral","sentiment_score":-0.035333093255758286},{"text":"Yes.","start":737.39,"end":737.89,"sentiment":"neutral","sentiment_score":0.06803320348262787},{"text":"Yeah.","start":743.47,"end":743.97,"sentiment":"neutral","sentiment_score":0.0707615464925766}],"sentiment":"neutral","sentiment_score":0.06425651535391808,"num_words":11,"start":716.46,"end":743.97},{"sentences":[{"text":"Okay.","start":746.51,"end":747.01,"sentiment":"neutral","sentiment_score":0.06137273460626602},{"text":"Yeah.","start":750.38495,"end":750.785,"sentiment":"neutral","sentiment_score":0.07155746221542358},{"text":"Okay.","start":750.785,"end":751.285,"sentiment":"neutral","sentiment_score":0.08918091654777527},{"text":"Yes.","start":752.305,"end":752.805,"sentiment":"neutral","sentiment_score":0.12861722707748413},{"text":"Okay.","start":756.46497,"end":756.96497,"sentiment":"neutral","sentiment_score":0.09359697252511978}],"sentiment":"neutral","sentiment_score":0.08886506259441376,"num_words":5,"start":746.51,"end":756.96497},{"sentences":[{"text":"Yes.","start":758.865,"end":759.36,"sentiment":"neutral","sentiment_score":0.18045473098754883},{"text":"Yes.","start":759.44,"end":759.76,"sentiment":"neutral","sentiment_score":0.19817611575126648},{"text":"Let's try that.","start":759.76,"end":760.32,"sentiment":"neutral","sentiment_score":0.2025273491938909},{"text":"Yeah.","start":760.32,"end":760.56,"sentiment":"neutral","sentiment_score":0.27982097864151},{"text":"Yeah.","start":760.56,"end":760.8,"sentiment":"positive","sentiment_score":0.3910036087036133}],"sentiment":"neutral","sentiment_score":0.23671964023794448,"num_words":7,"start":758.865,"end":760.8},{"sentences":[{"text":"If that's if you can do that, that's going to be great.","start":760.8,"end":763.12,"sentiment":"positive","sentiment_score":0.5386243884762129},{"text":"Yeah.","start":763.12,"end":763.44,"sentiment":"neutral","sentiment_score":0.12299372255802156},{"text":"For starting for next month, moving to 79, and let's try the Internet this fast fast enough.","start":763.44,"end":769.54,"sentiment":"neutral","sentiment_score":0.08936469914282069},{"text":"That is going to be because I'm not doing any any I I don't play online or anything like that.","start":769.92,"end":774.32,"sentiment":"neutral","sentiment_score":-0.08534200610592961},{"text":"Actually, I tried to play online, and I think the fiber in Australia in general is, like, quite low.","start":774.32,"end":780.195,"sentiment":"neutral","sentiment_score":-0.05848316044399613}],"sentiment":"neutral","sentiment_score":0.07663284201660882,"num_words":69,"start":760.8,"end":780.195},{"sentences":[{"text":"Like, the ping is very, very high.","start":780.195,"end":782.595,"sentiment":"neutral","sentiment_score":-0.08250316871064049},{"text":"Like, I I don't think Australia is the best country in the world to play video games.","start":782.595,"end":787.235,"sentiment":"neutral","sentiment_score":-0.05654523894190788},{"text":"Yeah.","start":787.235,"end":787.735,"sentiment":"neutral","sentiment_score":-0.0010731043294072151},{"text":"So I see.","start":787.795,"end":791.33997,"sentiment":"neutral","sentiment_score":0.006606711695591609},{"text":"Yeah.","start":791.39996,"end":791.89996,"sentiment":"neutral","sentiment_score":0.009557487443089483}],"sentiment":"neutral","sentiment_score":-0.0520857491305676,"num_words":29,"start":780.195,"end":791.89996},{"sentences":[{"text":"Yeah.","start":794.19995,"end":794.6,"sentiment":"neutral","sentiment_score":0.008894156664609909},{"text":"I'm coming from I'm coming from Europe.","start":794.6,"end":797.07996,"sentiment":"neutral","sentiment_score":0.0045183042197355205},{"text":"Yeah.","start":797.07996,"end":797.32,"sentiment":"neutral","sentiment_score":0.004725604318082333},{"text":"I'm coming from Europe.","start":797.32,"end":798.27997,"sentiment":"neutral","sentiment_score":0.00798657420091331},{"text":"So our our speed in general and especially the pin, like, yeah, the lock is very, very low, but heat is so so high.","start":798.27997,"end":806.34503,"sentiment":"neutral","sentiment_score":-0.0076142441636572284}],"sentiment":"neutral","sentiment_score":-0.0028526398000886313,"num_words":37,"start":794.19995,"end":806.34503},{"sentences":[{"text":"So I don't think speed mhmm.","start":806.34503,"end":814.53503,"sentiment":"neutral","sentiment_score":-0.01799695674950878},{"text":"Okay.","start":831.86505,"end":832.36505,"sentiment":"neutral","sentiment_score":0.05626767873764038},{"text":"Yeah.","start":832.505,"end":832.905,"sentiment":"neutral","sentiment_score":0.11947431415319444},{"text":"Sounds good.","start":832.905,"end":833.465,"sentiment":"neutral","sentiment_score":0.2752968519926071},{"text":"Sounds good from my 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This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. Is this, Melissa?\n\nChannel 0: Yes. How are you today?\n\nChannel 1: Oh, good, Melissa. This is Alex Alejandro. I think we put yesterday for an invoice that it didn't go through the payment part, like, the the ZIP card.\n\nChannel 0: Oh, nice to have you in the line. Thank you so much for your call today. Yeah. Your\n\nChannel 1: Yeah.\n\nChannel 0: July invoice. Would\n\nChannel 1: Yeah.\n\nChannel 0: you like us\n\nChannel 1: I was,\n\nChannel 0: to help you process the payment?\n\nChannel 1: yeah, I was looking at the invoice yesterday, and I was preparing to be to pay it. But then I see the the there is, like, a $10 on top of the invoice just to have the invoice overview. And I don't think having an invoice overview more than fifteen days that it was\n\nChannel 0: Oh, you're\n\nChannel 1: really\n\nChannel 0: late\n\nChannel 1: a mistake.\n\nChannel 0: fee.\n\nChannel 1: It's\n\nChannel 0: Oh,\n\nChannel 1: something\n\nChannel 0: okay.\n\nChannel 1: that I'm supposed to pay. Like, it's 10% of the invoice. Like, having a supply of 10% just to miss a payment for a debit card, I don't think it's right. Definitely, it's not under the the rules and the laws of Australia. You cannot surcharge 10% of an invoice because I understand that 2%, 3%, 5%, 10% is definitely too much.\n\nSo I was calling to check if you can do something with that.\n\nChannel 0: Oh, yeah. Definitely. I'll go ahead and check what I can do in reference with the $10 late fee.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: As we cascade that all invoices that has been overdue will\n\nChannel 1: Yeah.\n\nChannel 0: automatically occurred a late fee.\n\nChannel 1: I\n\nChannel 0: But\n\nChannel 1: understand\n\nChannel 0: in reference\n\nChannel 1: that. Yeah.\n\nChannel 0: with yours, if you could give me a minute, I'll try\n\nChannel 1: Yeah.\n\nChannel 0: to have this I'm sorry, approval. Alright?\n\nChannel 1: Of course.\n\nChannel 0: And then do\n\nChannel 1: Thank\n\nChannel 0: the payment.\n\nChannel 1: you. Thank\n\nChannel 0: Thank\n\nChannel 1: you so\n\nChannel 0: you\n\nChannel 1: much.\n\nChannel 0: so much.\n\nChannel 1: Yeah.\n\nChannel 0: One\n\nChannel 1: If you\n\nChannel 0: moment.\n\nChannel 1: can do\n\nChannel 0: Okay?\n\nChannel 1: that, I I will go\n\nChannel 0: Yes.\n\nChannel 1: with the payment. Thank you.\n\nChannel 0: Surely. One\n\nChannel 1: No.\n\nChannel 0: moment.\n\nChannel 1: Bye bye. Bye bye. Should I wait on the line?\n\nChannel 0: Oh, sorry. Just just stay on the line for me. Okay? So in that way, I\n\nChannel 1: Yeah.\n\nChannel 0: could let\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: you know if I got an approval.\n\nChannel 1: Yeah. All good.\n\nChannel 0: Wonderful.\n\nChannel 1: Okay. Thank you, Harish.\n\nChannel 0: Thank\n\nChannel 1: I think.\n\nChannel 0: you. Thank you so much for patiently waiting on the line, Alejandro.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Nothing to worry. I've got an approval. The late fee has been waived off, so your current outstanding went back to your standard plan or amount $89.95. Would you like me to do your\n\nChannel 1: Okay.\n\nChannel 0: payment right now?\n\nChannel 1: Yes, please.\n\nChannel 0: Okay. Sure. Just are you going to use the same card? Okay.\n\nChannel 1: Yes.\n\nChannel 0: Thank you so much. Just be on the line while\n\nChannel 1: Yes.\n\nChannel 0: I'm when you well, just need to go back to the payment page here. Thank you. K. Only $189.95. It seems like it's still declined.\n\nLet me double check to our payment platform.\n\nChannel 1: I I know what happened. I think it's because the it's because of because of the date of the credit card.\n\nChannel 0: Expiry date?\n\nChannel 1: It's a Saturday. Yeah. Yeah. Yeah. You need\n\nChannel 0: Oh,\n\nChannel 1: to try with\n\nChannel 0: okay.\n\nChannel 1: a new one. Sorry. Yeah. I didn't think about that. Should I give\n\nChannel 0: Sure.\n\nChannel 1: you the credit card number now?\n\nChannel 0: Yes. Yes. So I can go ahead and just reset\n\nChannel 1: Please.\n\nChannel 0: up. One moment. Okay? Is\n\nChannel 1: Yeah.\n\nChannel 0: this a Visa or Mastercard?\n\nChannel 1: This is a Mastercard.\n\nChannel 0: Okay. Perfect. I'll just need to select Mastercard and then put here. Okay. Go ahead, please.\n\nCard number.\n\nChannel 1: That's why I'm sorry. It's the same. I think it's the same. 5217\n\nChannel 0: Mhmm.\n\nChannel 1: 295458456559. Expiration\n\nChannel 0: Thank\n\nChannel 1: date\n\nChannel 0: you.\n\nChannel 1: is 05/29, and CV is 232.\n\nChannel 0: Mhmm. 05/29. Oh, yeah. The one we had on file was already expired. Let\n\nChannel 1: Yeah.\n\nChannel 0: me just\n\nChannel 1: That was\n\nChannel 0: put\n\nChannel 1: that\n\nChannel 0: it\n\nChannel 1: was\n\nChannel 0: here.\n\nChannel 1: why I was giving some trouble.\n\nChannel 0: Yeah. Right. One moment. Okay. I'm putting here CVV.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Let me just read back all the details. 52172\n\nChannel 1: Yes.\n\nChannel 0: 954\n\nChannel 1: Yes.\n\nChannel 0: 58456559, expires 05/29,\n\nChannel 1: Yep.\n\nChannel 0: CVV 232.\n\nChannel 1: That's right. Yeah.\n\nChannel 0: Alright. Thank you. And the name as it appears, just the same\n\nChannel 1: That's\n\nChannel 0: as your\n\nChannel 1: the\n\nChannel 0: account\n\nChannel 1: thing.\n\nChannel 0: here,\n\nChannel 1: Yeah.\n\nChannel 0: Alejandro\n\nChannel 1: Yeah.\n\nChannel 0: Mozzo.\n\nChannel 1: Yeah. That's right.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: So we are processing $89.95. K. You will be receiving, like, a notification from your ComBank app. Kindly enter the code so you could authorize the payment today.\n\nChannel 1: Yep. There you go.\n\nChannel 0: Okay.\n\nChannel 1: Approve.\n\nChannel 0: It's it's\n\nChannel 1: Approve.\n\nChannel 0: awaiting approval on our end here.\n\nChannel 1: It's approved for minus sign as well.\n\nChannel 0: Okay. It's loading. Okay. There we go. The payment has been processed successfully.\n\nSo\n\nChannel 1: Yep.\n\nChannel 0: you will receive the payment receipt shortly to your email address. And, Alejandro,\n\nChannel 1: Alright.\n\nChannel 0: we will set this card as your direct debit, your updated\n\nChannel 1: Okay.\n\nChannel 0: card expiration date, and you\n\nChannel 1: Yeah.\n\nChannel 0: will also receive, like, a a direct debit agreement to your email address for your reference. And\n\nChannel 1: Okay.\n\nChannel 0: just kindly ensure I could see in here that you're paying on time, so kindly ensure funds are available to avoid\n\nChannel 1: Okay.\n\nChannel 0: any date fees, okay, before\n\nChannel 1: Okay.\n\nChannel 0: the eleventh of each month. Okay?\n\nChannel 1: Alright. Can I ask you something just\n\nChannel 0: Sure.\n\nChannel 1: before I release? I was looking at the other side of the bills. The other I was doing this, you know, with AI. Like, I was doing my own check of all my cost of my finance. And I saw something funny that I didn't realize until now that is that I was paying 76.46 until November.\n\nAnd then from December to up to now, I'm paying $89.95. Then\n\nChannel 0: Oh,\n\nChannel 1: I take\n\nChannel 0: okay.\n\nChannel 1: up my contract, and then I saw that I was under a discount for the first six months. I understand that. I I I I really understand. The point here now is that the bill of $90 per month for the Internet is just too much for our family. Like, we are not spending so much time in home, looking movies or whatever.\n\nSo\n\nChannel 0: Mhmm.\n\nChannel 1: my wife is under pressure me to try to downgrade the\n\nChannel 0: Done\n\nChannel 1: Internet.\n\nChannel 0: great?\n\nChannel 1: Yeah. So is that something you can do from my from your side? It's\n\nChannel 0: Mm-mm.\n\nChannel 1: it's\n\nChannel 0: Yeah. I can\n\nChannel 1: have\n\nChannel 0: go ahead\n\nChannel 1: you\n\nChannel 0: and\n\nChannel 1: have\n\nChannel 0: endorse\n\nChannel 1: you look any\n\nChannel 0: your request.\n\nChannel 1: yeah.\n\nChannel 0: Yeah. There's no problem with that. I we can go ahead and endorse your request to our technical team. So, I agree with you. Currently, your plan is $89.95, which\n\nChannel 1: Yeah.\n\nChannel 0: is the actual MBPS 100. Right? So you have an option. We do have this Supa 25 MBPS, which is $69.95. This is family family three to five users.\n\nSo it's like a standard using the Internet for email, surfing the web, standard streaming. Or if you would like, we have also the 50 Mbps, which is $79.95. Which one you'd like?\n\nChannel 1: 99 is $10 less and 50\n\nChannel 0: Mm-mm. The\n\nChannel 1: because I\n\nChannel 0: other\n\nChannel 1: I\n\nChannel 0: one\n\nChannel 1: have\n\nChannel 0: is\n\nChannel 1: now I have hundreds\n\nChannel 0: yeah.\n\nChannel 1: MBA, and then I will\n\nChannel 0: MBPS.\n\nChannel 1: go to 50 for $10. Yeah. I don't know about 50 megabytes per second. I don't know. I think that's going to be enough, isn't it?\n\nBut at the same time, it's just $10 less. It's, like, no big difference at the end of the day.\n\nChannel 0: Yeah. That's right. But if you're not into gaming, you're using your Internet service just for social media, WhatsApp messages, Facebook, YouTube,\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Netflix.\n\nChannel 1: Yeah.\n\nChannel 0: This could and then you're just two of you\n\nChannel 1: Yes.\n\nChannel 0: household.\n\nChannel 1: Yes.\n\nChannel 0: So this will be enough, but that's right. You're saving $10. So if it's for one year, you still save\n\nChannel 1: Okay.\n\nChannel 0: one\n\nChannel 1: From\n\nChannel 0: $120.\n\nChannel 1: the plan. Yeah. Actually,\n\nChannel 0: Yeah.\n\nChannel 1: that's right. That's right. Yeah. Can we move to the plan, please? Yeah.\n\nChannel 0: Yeah. We can go ahead. However, I would suggest since it's already middle of the month, basically, we're processing a downgrade or upgrade every first of each month. But if our\n\nChannel 1: Yep.\n\nChannel 0: customer requested it immediately, you need\n\nChannel 1: Yes.\n\nChannel 0: to pay what you paid today, the card, and then you have to pay the the new one. So I would suggest\n\nChannel 1: Yeah.\n\nChannel 0: we can put this request into your\n\nChannel 1: Okay.\n\nChannel 0: account, and then it will take effect on August 1.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: moving forward on August\n\nChannel 1: Yes.\n\nChannel 0: one, your bill will be down to $10.70\n\nChannel 1: Okay.\n\nChannel 0: $9.95 cents. Is that okay?\n\nChannel 1: Yes.\n\nChannel 0: It will work?\n\nChannel 1: Yes. Let's try that. Yeah. Yeah. If that's if you can do that, that's going to be great.\n\nYeah. For starting\n\nChannel 0: Okay.\n\nChannel 1: for next month, moving to 79, and let's try\n\nChannel 0: Yes.\n\nChannel 1: the Internet this fast fast enough. That is going\n\nChannel 0: Yeah.\n\nChannel 1: to be\n\nChannel 0: You\n\nChannel 1: because\n\nChannel 0: can\n\nChannel 1: I'm\n\nChannel 0: try\n\nChannel 1: not doing\n\nChannel 0: this\n\nChannel 1: any\n\nChannel 0: first.\n\nChannel 1: any I I don't play online or anything like that. Actually, I tried to play online, and I think the fiber in Australia in general is, like, quite low. Like, the ping is very, very high. Like, I I don't think Australia is the best country in\n\nChannel 0: Four\n\nChannel 1: the world\n\nChannel 0: games.\n\nChannel 1: to play video games. Yeah. So\n\nChannel 0: Yeah. I do\n\nChannel 1: I\n\nChannel 0: believe\n\nChannel 1: see.\n\nChannel 0: it's\n\nChannel 1: Yeah.\n\nChannel 0: UAE, US. Those\n\nChannel 1: Yeah.\n\nChannel 0: are\n\nChannel 1: I'm\n\nChannel 0: the\n\nChannel 1: coming\n\nChannel 0: yeah.\n\nChannel 1: from I'm coming\n\nChannel 0: For\n\nChannel 1: from\n\nChannel 0: gaming.\n\nChannel 1: Europe. Yeah. I'm coming from Europe. So our our speed in general and especially the pin, like, yeah, the lock is very, very low, but heat is so so high. So I don't think speed\n\nChannel 0: Yeah. So in Europe, it is top top notch Internet service when it comes to gaming. And right now,\n\nChannel 1: mhmm.\n\nChannel 0: it's currently so summer there. Right? It's it's like a heat wave issue in Europe. Okay. But, anyway, this will be noted and taken care of.\n\nAgain, it will take effect on August 1.\n\nChannel 1: Okay.\n\nChannel 0: Alright?\n\nChannel 1: Yeah. Sounds good. Sounds\n\nChannel 0: Okay.\n\nChannel 1: good from my side. Okay. Thanks so much.\n\nChannel 0: You're welcome. It's my pleasure to talk to you, Alejandro. If\n\nChannel 1: Thanks.\n\nChannel 0: you need any assistance, just let\n\nChannel 1: Alright.\n\nChannel 0: us know. We're\n\nChannel 1: I'll\n\nChannel 0: here\n\nChannel 1: let\n\nChannel 0: to\n\nChannel 1: you\n\nChannel 0: help.\n\nChannel 1: know.\n\nChannel 0: Have a good one. Bye\n\nChannel 1: Okay.\n\nChannel 0: bye.\n\nChannel 1: You too. Bye bye.\n\nChannel 0: Mhmm. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.16,"end":0.74,"sentiment":"neutral","sentiment_score":0.32267794013023376},{"text":"This is Airtel accounts.","start":0.79999995,"end":2.08,"sentiment":"neutral","sentiment_score":0.30416175723075867},{"text":"How may I help you today?","start":2.08,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.2883717839916547}],"sentiment":"neutral","sentiment_score":0.29935280109445256,"channel":0,"num_words":12,"start":0.16,"end":3.3799999},{"sentences":[{"text":"Hi.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.0850476324558258},{"text":"Is this, Melissa?","start":4.7999997,"end":6.58,"sentiment":"neutral","sentiment_score":0.11364023884137471}],"sentiment":"neutral","sentiment_score":0.10649208724498749,"channel":1,"num_words":4,"start":4.24,"end":6.58},{"sentences":[{"text":"Yes.","start":8.24,"end":8.72,"sentiment":"neutral","sentiment_score":0.21343016624450684},{"text":"How are you today?","start":8.72,"end":9.78,"sentiment":"neutral","sentiment_score":0.24863376840949059}],"sentiment":"neutral","sentiment_score":0.24159304797649384,"channel":0,"num_words":5,"start":8.24,"end":9.78},{"sentences":[{"text":"Oh, good, Melissa.","start":10.08,"end":10.88,"sentiment":"neutral","sentiment_score":0.21458350121974945},{"text":"This is Alex Alejandro.","start":10.88,"end":12.975,"sentiment":"neutral","sentiment_score":0.1145592238754034},{"text":"I think we put yesterday for an invoice that it didn't go through the payment part, like, the the ZIP card.","start":12.975,"end":19.155,"sentiment":"neutral","sentiment_score":-0.06069007852957362}],"sentiment":"neutral","sentiment_score":-0.006160866070006575,"channel":1,"num_words":28,"start":10.08,"end":19.155},{"sentences":[{"text":"Oh, nice to have you in the line.","start":20.265,"end":21.865,"sentiment":"positive","sentiment_score":0.5179879441857338},{"text":"Thank you so much for your call today.","start":21.865,"end":24.125,"sentiment":"positive","sentiment_score":0.6863553300499916},{"text":"Yeah.","start":24.185,"end":24.685,"sentiment":"neutral","sentiment_score":0.12202895432710648},{"text":"Your","start":24.825,"end":25.224998,"sentiment":"neutral","sentiment_score":0.07355751842260361}],"sentiment":"positive","sentiment_score":0.5461295925908618,"channel":0,"num_words":18,"start":20.265,"end":25.224998},{"sentences":[{"text":"Yeah.","start":25.08,"end":25.58,"sentiment":"neutral","sentiment_score":0.059019580483436584}],"sentiment":"neutral","sentiment_score":0.059019580483436584,"channel":1,"num_words":1,"start":25.08,"end":25.58},{"sentences":[{"text":"July invoice.","start":25.224998,"end":26.285,"sentiment":"neutral","sentiment_score":0.0375923328101635},{"text":"Would","start":26.904999,"end":27.145,"sentiment":"neutral","sentiment_score":0.02861306071281433}],"sentiment":"neutral","sentiment_score":0.03459924211104711,"channel":0,"num_words":3,"start":25.224998,"end":27.145},{"sentences":[{"text":"Yeah.","start":27.0,"end":27.5,"sentiment":"neutral","sentiment_score":0.02875987254083157}],"sentiment":"neutral","sentiment_score":0.02875987254083157,"channel":1,"num_words":1,"start":27.0,"end":27.5},{"sentences":[{"text":"you like us","start":27.145,"end":27.785,"sentiment":"neutral","sentiment_score":0.042900579050183296}],"sentiment":"neutral","sentiment_score":0.042900579050183296,"channel":0,"num_words":3,"start":27.145,"end":27.785},{"sentences":[{"text":"I was,","start":27.64,"end":28.220001,"sentiment":"neutral","sentiment_score":0.044237419962882996}],"sentiment":"neutral","sentiment_score":0.044237419962882996,"channel":1,"num_words":2,"start":27.64,"end":28.220001},{"sentences":[{"text":"to help you process the payment?","start":27.785,"end":29.404999,"sentiment":"neutral","sentiment_score":0.06509070284664631}],"sentiment":"neutral","sentiment_score":0.06509070284664631,"channel":0,"num_words":6,"start":27.785,"end":29.404999},{"sentences":[{"text":"yeah, I was looking at the invoice yesterday, and I was preparing to be to pay it.","start":29.8,"end":34.760002,"sentiment":"neutral","sentiment_score":-0.08748718241558355},{"text":"But then I see the the there is, like, a $10 on top of the invoice just to have the invoice overview.","start":34.760002,"end":42.255,"sentiment":"neutral","sentiment_score":-0.11730920523405075},{"text":"And I don't think having an invoice overview more than fifteen days that it 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mistake.","start":48.815002,"end":49.475,"sentiment":"negative","sentiment_score":-0.6273020505905151}],"sentiment":"negative","sentiment_score":-0.6273020505905151,"channel":1,"num_words":2,"start":48.815002,"end":49.475},{"sentences":[{"text":"fee.","start":49.095,"end":49.595,"sentiment":"neutral","sentiment_score":-0.29964905977249146}],"sentiment":"neutral","sentiment_score":-0.29964905977249146,"channel":0,"num_words":1,"start":49.095,"end":49.595},{"sentences":[{"text":"It's","start":50.335,"end":50.655,"sentiment":"neutral","sentiment_score":-0.2178928107023239}],"sentiment":"neutral","sentiment_score":-0.2178928107023239,"channel":1,"num_words":1,"start":50.335,"end":50.655},{"sentences":[{"text":"Oh,","start":50.535,"end":50.774998,"sentiment":"neutral","sentiment_score":-0.2206534743309021}],"sentiment":"neutral","sentiment_score":-0.2206534743309021,"channel":0,"num_words":1,"start":50.535,"end":50.774998},{"sentences":[{"text":"something","start":50.655,"end":51.155,"sentiment":"neutral","sentiment_score":-0.27694380283355713}],"sentiment":"neutral","sentiment_score":-0.27694380283355713,"channel":1,"num_words":1,"start":50.655,"end":51.155},{"sentences":[{"text":"okay.","start":50.774998,"end":51.274998,"sentiment":"neutral","sentiment_score":-0.18762816488742828}],"sentiment":"neutral","sentiment_score":-0.18762816488742828,"channel":0,"num_words":1,"start":50.774998,"end":51.274998},{"sentences":[{"text":"that I'm supposed to pay.","start":51.215,"end":52.99,"sentiment":"neutral","sentiment_score":-0.27581068873405457},{"text":"Like, it's 10% of the invoice.","start":52.99,"end":54.83,"sentiment":"neutral","sentiment_score":-0.2630687753359477},{"text":"Like, having a supply of 10% just to miss a payment for a debit card, I don't think it's right.","start":54.83,"end":60.83,"sentiment":"negative","sentiment_score":-0.38754917681217194},{"text":"Definitely, it's not under the the rules and the laws of Australia.","start":60.83,"end":65.33,"sentiment":"neutral","sentiment_score":-0.3036676545937856},{"text":"You cannot surcharge 10% of an invoice because I understand that 2%, 3%, 5%, 10% is definitely too much.","start":65.39,"end":74.015,"sentiment":"negative","sentiment_score":-0.4179799917497133}],"sentiment":"negative","sentiment_score":-0.35958195694031253,"channel":1,"num_words":62,"start":51.215,"end":74.015},{"sentences":[{"text":"So I was calling to check if you can do something with that.","start":74.235,"end":77.295,"sentiment":"neutral","sentiment_score":-0.2901030228688167}],"sentiment":"neutral","sentiment_score":-0.2901030228688167,"channel":1,"num_words":13,"start":74.235,"end":77.295},{"sentences":[{"text":"Oh, yeah.","start":77.785,"end":78.265,"sentiment":"neutral","sentiment_score":-0.08477757126092911},{"text":"Definitely.","start":78.265,"end":78.765,"sentiment":"neutral","sentiment_score":-0.04689955711364746},{"text":"I'll go ahead and check what I can do in reference with the $10 late 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Alejandro.","start":836.48505,"end":838.34503,"sentiment":"positive","sentiment_score":0.4673634320497513},{"text":"If","start":838.565,"end":838.72504,"sentiment":"neutral","sentiment_score":0.31687888503074646}],"sentiment":"positive","sentiment_score":0.45138157497752796,"channel":0,"num_words":11,"start":835.765,"end":838.72504},{"sentences":[{"text":"Thanks.","start":838.66504,"end":839.16504,"sentiment":"positive","sentiment_score":0.3369017243385315}],"sentiment":"positive","sentiment_score":0.3369017243385315,"channel":1,"num_words":1,"start":838.66504,"end":839.16504},{"sentences":[{"text":"you need any assistance, just 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know.","start":840.965,"end":841.28503,"sentiment":"neutral","sentiment_score":0.16066071763634682},{"text":"We're","start":841.28503,"end":841.525,"sentiment":"neutral","sentiment_score":0.18698465824127197}],"sentiment":"neutral","sentiment_score":0.1694353645046552,"channel":0,"num_words":3,"start":840.965,"end":841.525},{"sentences":[{"text":"I'll","start":841.465,"end":841.705,"sentiment":"neutral","sentiment_score":0.20945177972316745}],"sentiment":"neutral","sentiment_score":0.20945177972316745,"channel":1,"num_words":1,"start":841.465,"end":841.705},{"sentences":[{"text":"here","start":841.525,"end":841.765,"sentiment":"neutral","sentiment_score":0.21251602470874784}],"sentiment":"neutral","sentiment_score":0.21251602470874784,"channel":0,"num_words":1,"start":841.525,"end":841.765},{"sentences":[{"text":"let","start":841.705,"end":841.86505,"sentiment":"neutral","sentiment_score":0.20813128352165225}],"sentiment":"neutral","sentiment_score":0.20813128352165225,"channel":1,"num_words":1,"start":841.705,"end":841.86505},{"sentences":[{"text":"to","start":841.765,"end":841.92505,"sentiment":"neutral","sentiment_score":0.19640177488327024}],"sentiment":"neutral","sentiment_score":0.19640177488327024,"channel":0,"num_words":1,"start":841.765,"end":841.92505},{"sentences":[{"text":"you","start":841.86505,"end":842.025,"sentiment":"neutral","sentiment_score":0.16942763328552246}],"sentiment":"neutral","sentiment_score":0.16942763328552246,"channel":1,"num_words":1,"start":841.86505,"end":842.025},{"sentences":[{"text":"help.","start":841.92505,"end":842.24506,"sentiment":"neutral","sentiment_score":0.18178215622901917}],"sentiment":"neutral","sentiment_score":0.18178215622901917,"channel":0,"num_words":1,"start":841.92505,"end":842.24506},{"sentences":[{"text":"know.","start":842.025,"end":842.525,"sentiment":"neutral","sentiment_score":0.07588613778352737}],"sentiment":"neutral","sentiment_score":0.07588613778352737,"channel":1,"num_words":1,"start":842.025,"end":842.525},{"sentences":[{"text":"Have a good one.","start":842.24506,"end":843.385,"sentiment":"positive","sentiment_score":0.7396357953548431},{"text":"Bye","start":843.525,"end":843.765,"sentiment":"neutral","sentiment_score":0.31754738092422485}],"sentiment":"positive","sentiment_score":0.6552181124687195,"channel":0,"num_words":5,"start":842.24506,"end":843.765},{"sentences":[{"text":"Okay.","start":843.625,"end":844.025,"sentiment":"positive","sentiment_score":0.3369200825691223}],"sentiment":"positive","sentiment_score":0.3369200825691223,"channel":1,"num_words":1,"start":843.625,"end":844.025},{"sentences":[{"text":"bye.","start":843.765,"end":844.265,"sentiment":"neutral","sentiment_score":0.2227778136730194}],"sentiment":"neutral","sentiment_score":0.2227778136730194,"channel":0,"num_words":1,"start":843.765,"end":844.265},{"sentences":[{"text":"You too.","start":844.025,"end":844.42505,"sentiment":"neutral","sentiment_score":0.3287917673587799},{"text":"Bye bye.","start":844.42505,"end":845.16504,"sentiment":"neutral","sentiment_score":0.1583099663257599}],"sentiment":"neutral","sentiment_score":0.2435508668422699,"channel":1,"num_words":4,"start":844.025,"end":845.16504},{"sentences":[{"text":"Mhmm.","start":845.125,"end":845.445,"sentiment":"neutral","sentiment_score":0.027860436588525772},{"text":"Bye.","start":845.445,"end":845.945,"sentiment":"neutral","sentiment_score":-0.098245270550251}],"sentiment":"neutral","sentiment_score":-0.03519241698086261,"channel":0,"num_words":2,"start":845.125,"end":845.945}]},"summary":{"result":"success","short":"Melissa contacts Airtel to inquire about a payment that did not go through. Alex attempts to process the payment and waive the fee, but the payment is still declined. Alex helps Melissa reset her payment information and confirms that she will receive a payment receipt soon. The agent helps Melissa reset her card information and provides details about her plan and billing options. The agent suggests switching to a plan that is $10 less and provides pricing and upgrades. The customer agrees to the new plan and the downgrade will take effect on August 1st."},"intents":{"segments":[{"text":"you like us I was, to help you process the payment?","start_word":72,"end_word":82,"intents":[{"intent":"Process payment","confidence_score":0.30984253}]},{"text":"you know if I got an approval. Yeah.","start_word":360,"end_word":367,"intents":[{"intent":"Verify approval","confidence_score":0.030859943}]},{"text":"I've got an approval. The late fee has been waived off, so your current outstanding went back to your standard plan or amount $89.95. Would you like me to do your Okay. payment right now? Yes, please. Okay.","start_word":395,"end_word":432,"intents":[{"intent":"Check payment issue","confidence_score":0.00022828147}]},{"text":"Yes, please. Okay.","start_word":430,"end_word":432,"intents":[{"intent":"Provide payment details","confidence_score":0.0092191305}]},{"text":"you the credit card number now? Yes. Yes.","start_word":539,"end_word":546,"intents":[{"intent":"Provide credit card number","confidence_score":0.0068033626},{"intent":"Confirm card number","confidence_score":0.008248928},{"intent":"Inquire about card details","confidence_score":0.0014683023},{"intent":"Provide credit card number","confidence_score":0.0075741108}]},{"text":"So I can go ahead and just reset Please. up. One moment.","start_word":547,"end_word":558,"intents":[{"intent":"Reset card","confidence_score":0.13815214}]},{"text":"You will be receiving, like, a notification from your ComBank app. Kindly enter the code so you could authorize the payment today. Yep.","start_word":710,"end_word":732,"intents":[{"intent":"Approve payment","confidence_score":0.014343643}]},{"text":"we will set this card as your direct debit, your updated Okay.","start_word":783,"end_word":794,"intents":[{"intent":"Set direct debit card","confidence_score":0.16683488}]},{"text":"The point here now is that the bill of $90 per month for the Internet is just too much for our family. Like, we are not spending so much time in home, looking movies or whatever. So Mhmm.","start_word":961,"end_word":998,"intents":[{"intent":"Address internet bill","confidence_score":0.0011380978}]},{"text":"my wife is under pressure me to try to downgrade the Done Internet. great? Yeah.","start_word":1000,"end_word":1014,"intents":[{"intent":"Upgrading done internet","confidence_score":0.037926856}]},{"text":"I can have go ahead you and have endorse you look any your request. yeah.","start_word":1030,"end_word":1044,"intents":[{"intent":"Endorse request","confidence_score":0.57277364}]},{"text":"Currently, your plan is $89.95, which Yeah.","start_word":1069,"end_word":1075,"intents":[{"intent":"Provide plan options","confidence_score":0.021814462}]},{"text":"You're saving $10. So if it's for one year, you still save Okay.","start_word":1256,"end_word":1268,"intents":[{"intent":"Confirm savings","confidence_score":0.00043581263}]},{"text":"to pay what you paid today, the card, and then you have to pay the the new one. So I would suggest Yeah.","start_word":1329,"end_word":1351,"intents":[{"intent":"Pay card","confidence_score":0.6500541}]},{"text":"we can put this request into your Okay. account, and then it will take effect on August 1. Yeah.","start_word":1352,"end_word":1370,"intents":[{"intent":"Place order","confidence_score":0.018851649}]},{"text":"the Internet this fast fast enough. That is going Yeah.","start_word":1428,"end_word":1437,"intents":[{"intent":"Check internet speed","confidence_score":0.0021485318}]},{"text":"Europe.","start_word":1530,"end_word":1530,"intents":[{"intent":"Consider gaming","confidence_score":0.0035939594}]},{"text":"It's it's like a heat wave issue in Europe. Okay.","start_word":1591,"end_word":1600,"intents":[{"intent":"Discuss heat wave issue","confidence_score":0.005757095}]}]},"sentiments":{"segments":[{"text":"Good morning. This is Airtel accounts. How may I help you today? Hi. Is this, Melissa? Yes. How are you today? Oh, good, Melissa. This is Alex Alejandro. I think we put yesterday for an invoice that it didn't go through the payment part, like, the the ZIP card.","start_word":0,"end_word":48,"sentiment":"neutral","sentiment_score":0.10990644246339798},{"text":"Oh, nice to have you in the line. Thank you so much for your call today.","start_word":49,"end_word":64,"sentiment":"positive","sentiment_score":0.5903757214546204},{"text":"Yeah. Your Yeah. July invoice. Would Yeah. you like us I was, to help you process the payment? yeah, I was looking at the invoice yesterday, and I was preparing to be to pay it. But then I see the the there is, like, a $10 on top of the invoice just to have the invoice overview. And I don't think having an invoice overview more than fifteen days that it was Oh, you're really late a mistake. fee. It's Oh, something okay. that I'm supposed to pay. Like, it's 10% of the invoice.","start_word":65,"end_word":158,"sentiment":"neutral","sentiment_score":-0.15666207671165466},{"text":"Like, having a supply of 10% just to miss a payment for a debit card, I don't think it's right.","start_word":159,"end_word":178,"sentiment":"negative","sentiment_score":-0.3966934382915497},{"text":"Definitely, it's not under the the rules and the laws of Australia.","start_word":179,"end_word":190,"sentiment":"neutral","sentiment_score":-0.31245335936546326},{"text":"You cannot surcharge 10% of an invoice because I understand that 2%, 3%, 5%, 10% is definitely too much.","start_word":191,"end_word":209,"sentiment":"negative","sentiment_score":-0.4105415642261505},{"text":"So I was calling to check if you can do something with that. Oh, yeah. Definitely. I'll go ahead and check what I can do in reference with the $10 late fee. Okay. Yeah. Thank you. As we cascade that all invoices that has been overdue will Yeah. automatically occurred a late fee. I But understand in reference that. Yeah. with yours, if you could give me a minute, I'll try Yeah. to have this I'm sorry, approval. Alright? Of course. And then do Thank the payment. you. Thank Thank you so you much. so much. Yeah. One If you moment. can do Okay? that, I I will go Yes. with the payment. Thank you. Surely. One No. moment. Bye bye. Bye bye. Should I wait on the line? Oh, sorry. Just just stay on the line for me. Okay? So in that way, I Yeah. could let Yeah. Yeah. you know if I got an approval. Yeah.","start_word":210,"end_word":367,"sentiment":"neutral","sentiment_score":-0.0004621527240246157},{"text":"All good. Wonderful. Okay. Thank you, Harish. Thank I think. you. Thank you so much for patiently waiting on the line, Alejandro.","start_word":368,"end_word":389,"sentiment":"positive","sentiment_score":0.583193302154541},{"text":"Okay. Okay. Nothing to worry. I've got an approval. The late fee has been waived off, so your current outstanding went back to your standard plan or amount $89.95. Would you like me to do your Okay. payment right now? Yes, please. Okay. Sure. Just are you going to use the same card? Okay. Yes. Thank you so much. Just be on the line while Yes. I'm when you well, just need to go back to the payment page here. Thank you. K. Only $189.95. It seems like it's still declined. Let me double check to our payment platform. I I know what happened. I think it's because the it's because of because of the date of the credit card. Expiry date? It's a Saturday. Yeah. Yeah. Yeah. You need Oh, to try with okay. a new one. Sorry. Yeah. I didn't think about that. Should I give Sure. you the credit card number now? Yes. Yes. So I can go ahead and just reset Please. up. One moment. Okay? Is Yeah. this a Visa or Mastercard? This is a Mastercard. Okay. Perfect. I'll just need to select Mastercard and then put here. Okay. Go ahead, please. Card number. That's why I'm sorry. It's the same. I think it's the same. 5217 Mhmm. 295458456559. Expiration Thank date you. is 05/29, and CV is 232. Mhmm. 05/29. Oh, yeah. The one we had on file was already expired. Let Yeah. me just That was put that it was here. why I was giving some trouble. Yeah. Right. One moment. Okay. I'm putting here CVV. Yep. Okay. Let me just read back all the details. 52172 Yes. 954 Yes. 58456559, expires 05/29, Yep. CVV 232. That's right. Yeah.","start_word":390,"end_word":675,"sentiment":"neutral","sentiment_score":-0.012027255474374844},{"text":"Alright. Thank you.","start_word":676,"end_word":678,"sentiment":"positive","sentiment_score":0.4753554761409759},{"text":"And the name as it appears, just the same That's as your the account thing. here, Yeah. Alejandro Yeah. Mozzo. Yeah. That's right. Okay. Yeah. So we are processing $89.95. K. You will be receiving, like, a notification from your ComBank app. Kindly enter the code so you could authorize the payment today. Yep. There you go. Okay. Approve. It's it's Approve. awaiting approval on our end here. It's approved for minus sign as well. Okay. It's loading. Okay. There we go.","start_word":679,"end_word":760,"sentiment":"neutral","sentiment_score":0.1174137070775032},{"text":"The payment has been processed successfully. So Yep. you will receive the payment receipt shortly to your email address.","start_word":761,"end_word":779,"sentiment":"positive","sentiment_score":0.40016970038414},{"text":"And, Alejandro, Alright. we will set this card as your direct debit, your updated Okay. card expiration date, and you Yeah. will also receive, like, a a direct debit agreement to your email address for your reference. And Okay. just kindly ensure I could see in here that you're paying on time, so kindly ensure funds are available to avoid Okay. any date fees, okay, before Okay. the eleventh of each month. Okay? Alright. Can I ask you something just Sure. before I release? I was looking at the other side of the bills. The other I was doing this, you know, with AI. Like, I was doing my own check of all my cost of my finance. And I saw something funny that I didn't realize until now that is that I was paying 76.46 until November. And then from December to up to now, I'm paying $89.95. Then Oh, I take okay. up my contract, and then I saw that I was under a discount for the first six months. I understand that. I I I I really understand.","start_word":780,"end_word":960,"sentiment":"neutral","sentiment_score":-0.046791329979896545},{"text":"The point here now is that the bill of $90 per month for the Internet is just too much for our family. Like, we are not spending so much time in home, looking movies or whatever.","start_word":961,"end_word":996,"sentiment":"negative","sentiment_score":-0.4709908366203308},{"text":"So Mhmm. my wife is under pressure me to try to downgrade the Done Internet. great? Yeah. So is that something you can do from my from your side? It's Mm-mm. it's Yeah. I can have go ahead you and have endorse you look any your request. yeah. Yeah.","start_word":997,"end_word":1045,"sentiment":"neutral","sentiment_score":0.04696826530354364},{"text":"There's no problem with that. I we can go ahead and endorse your request to our technical team. So, I agree with you.","start_word":1046,"end_word":1068,"sentiment":"positive","sentiment_score":0.4182068407535553},{"text":"Currently, your plan is $89.95, which Yeah. is the actual MBPS 100. Right? So you have an option. We do have this Supa 25 MBPS, which is $69.95. This is family family three to five users. So it's like a standard using the Internet for email, surfing the web, standard streaming. Or if you would like, we have also the 50 Mbps, which is $79.95. Which one you'd like? 99 is $10 less and 50 Mm-mm. The because I other I one have is now I have hundreds yeah. MBA, and then I will MBPS. go to 50 for $10. Yeah. I don't know about 50 megabytes per second. I don't know. I think that's going to be enough, isn't it? But at the same time, it's just $10 less. It's, like, no big difference at the end of the day. Yeah. That's right. But if you're not into gaming, you're using your Internet service just for social media, WhatsApp messages, Facebook, YouTube, Yeah. Yeah. Netflix. Yeah. This could and then you're just two of you Yes. household. Yes. So this will be enough, but that's right. You're saving $10. So if it's for one year, you still save Okay. one From $120. the plan. Yeah. Actually, Yeah. that's right. That's right. Yeah. Can we move to the plan, please? Yeah. Yeah. We can go ahead. However, I would suggest since it's already middle of the month, basically, we're processing a downgrade or upgrade every first of each month. But if our Yep. customer requested it immediately, you need Yes. to pay what you paid today, the card, and then you have to pay the the new one. So I would suggest Yeah. we can put this request into your Okay. account, and then it will take effect on August 1. Yeah. So Okay. moving forward on August Yes. one, your bill will be down to $10.70 Okay. $9.95 cents. Is that okay? Yes. It will work? Yes. Let's try that. Yeah.","start_word":1069,"end_word":1400,"sentiment":"neutral","sentiment_score":0.0914990829012121},{"text":"Yeah. If that's if you can do that, that's going to be great.","start_word":1401,"end_word":1413,"sentiment":"positive","sentiment_score":0.5276830196380615},{"text":"Yeah. For starting Okay. for next month, moving to 79, and let's try Yes. the Internet this fast fast enough. That is going Yeah. to be You because can I'm try not doing this any first. any I I don't play online or anything like that. Actually, I tried to play online, and I think the fiber in Australia in general is, like, quite low. Like, the ping is very, very high. Like, I I don't think Australia is the best country in Four the world games. to play video games. Yeah. So Yeah. I do I believe see. it's Yeah. UAE, US. Those Yeah. are I'm the coming yeah. from I'm coming For from gaming. Europe. Yeah. I'm coming from Europe. So our our speed in general and especially the pin, like, yeah, the lock is very, very low, but heat is so so high. So I don't think speed Yeah. So in Europe, it is top top notch Internet service when it comes to gaming. And right now, mhmm. it's currently so summer there. Right? It's it's like a heat wave issue in Europe. Okay. But, anyway, this will be noted and taken care of. Again, it will take effect on August 1. Okay. Alright? Yeah. Sounds good. Sounds Okay. good from my side. Okay.","start_word":1414,"end_word":1630,"sentiment":"neutral","sentiment_score":0.009762857109308245},{"text":"Thanks so much. You're welcome. It's my pleasure to talk to you, Alejandro.","start_word":1631,"end_word":1643,"sentiment":"positive","sentiment_score":0.4531029164791107},{"text":"If Thanks. you need any assistance, just let Alright. us know. We're I'll here let to you help. know.","start_word":1644,"end_word":1662,"sentiment":"neutral","sentiment_score":0.18704628944396973},{"text":"Have a good one.","start_word":1663,"end_word":1666,"sentiment":"positive","sentiment_score":0.7290796041488647},{"text":"Bye Okay. bye. You too. Bye bye. Mhmm. Bye.","start_word":1667,"end_word":1675,"sentiment":"neutral","sentiment_score":0.1808522343635559}],"average":{"sentiment":"neutral","sentiment_score":0.03337798549959887}}}}