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Thank you for answering my phone call. Mister Amanullah, I'm I'm just reaching out just to confirm if you got our email, including the invoice for the handset that you ordered? You have to pay in that way. Yeah. Oh, no. We've got an instruction from our accounts that to send you the bill. In that way, our provisioning team will arrange the dispatch of the item. Yeah. I sent you yesterday. So if you need yeah. Yesterday around afternoon. And then the payment instruction are available if you wanna send via bank transfer or through our a n z portal. You can process the payment. And then once we got the payment, I will go ahead and endorse to our provisioning team. They will send you the handset, the item. Alright. Let me just check just to make sure. But I do believe, yes. But I'm checking right now. Just bear with me. Okay? Let me check here. The free router. Bear with me. I'm looking for your name. Yeah. Your router has been sent out. It just so happened we need for the headset, it's really need to be paid before sending out. Yes. Through text. They are sending it through text. But if you did not receive it you did not? I will ask our tech team to resend it to your phone number that we have on file. Okay? Okay. Surely. Surely. And if you need any assistance with the payment process with the headset, just let us know. Okay? We're open until 6PM. Alright. Thank you, and have a good one. Be safe. 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This is Airtel accounts. Hi. Good morning. Hi.\n\nGood morning. This is Melissa from Airtel accounts. Am I speaking to Amanullah Palaker? Hi. How are you today?\n\nThat's great to hear. I'm fine. Thank you for answering my phone call. Mister Amanullah, I'm I'm just reaching out just to confirm if you got our email, including the invoice for the handset that you ordered? You have to pay in that way.\n\nYeah. Oh, no. We've got an instruction from our accounts that to send you the bill. In that way, our provisioning team will arrange the dispatch of the item. Yeah.\n\nI sent you yesterday. So if you need yeah. Yesterday around afternoon. And then the payment instruction are available if you wanna send via bank transfer or through our a n z portal. You can process the payment.\n\nAnd then once we got the payment, I will go ahead and endorse to our provisioning team. They will send you the handset, the item. Alright. Let me just check just to make sure. But I do believe, yes.\n\nBut I'm checking right now. Just bear with me. Okay? Let me check here. The free router.\n\nBear with me. I'm looking for your name. Yeah. Your router has been sent out. It just so happened we need for the headset, it's really need to be paid before sending out.\n\nYes. Through text. They are sending it through text. But if you did not receive it you did not? I will ask our tech team to resend it to your phone number that we have on file.\n\nOkay? Okay. Surely. Surely. And if you need any assistance with the payment process with the headset, just let us know.\n\nOkay? We're open until 6PM. Alright. Thank you, and have a good one. Be safe.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.08,"end":6.48,"sentiment":"neutral","sentiment_score":0.050736747682094574},{"text":"This is Airtel accounts.","start":6.48,"end":8.66,"sentiment":"neutral","sentiment_score":0.0640401029959321},{"text":"Hi.","start":24.244999,"end":24.485,"sentiment":"neutral","sentiment_score":0.12748177349567413},{"text":"Good morning.","start":24.485,"end":25.224998,"sentiment":"neutral","sentiment_score":0.1727142035961151},{"text":"Hi.","start":25.765,"end":26.085,"sentiment":"neutral","sentiment_score":0.1316106915473938}],"sentiment":"neutral","sentiment_score":0.10126867021123569,"num_words":9,"start":6.08,"end":26.085},{"sentences":[{"text":"Good morning.","start":26.085,"end":26.825,"sentiment":"neutral","sentiment_score":0.20199912786483765},{"text":"This is Melissa from Airtel accounts.","start":27.125,"end":29.445,"sentiment":"neutral","sentiment_score":0.10017091905077298},{"text":"Am I speaking to Amanullah 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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi. This is Airtel accounts.\n\nChannel 1: Thanks. Please stay on the line.\n\nChannel 0: Hi.\n\nChannel 1: Hello?\n\nChannel 0: Good morning. Hi. Good morning. This is Melissa from Airtel accounts. Am I speaking to Amanullah Palaker?\n\nChannel 1: Yes. Speaking.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: All good. How are you?\n\nChannel 0: That's great to hear. I'm fine. Thank you for answering my phone call. Mister\n\nChannel 1: Just so\n\nChannel 0: Amanullah,\n\nChannel 1: good.\n\nChannel 0: I'm I'm just reaching out just to confirm if you got our email, including the invoice for the handset that you ordered?\n\nChannel 1: Yes. Yeah. I was I received a call from Dom, and he said, like, it will be added to your bill. Do we have to pay or it will be added to your bill?\n\nChannel 0: You have to pay in that way.\n\nChannel 1: Not not not added to the bill because it was told me that, okay, it will be in from your next month bill.\n\nChannel 0: Yeah. Oh, no. We've got an instruction from our accounts that to send you the bill. In that way, our provisioning team\n\nChannel 1: Oh,\n\nChannel 0: will\n\nChannel 1: okay.\n\nChannel 0: arrange the dispatch of the item.\n\nChannel 1: Okay. I understand. No problem. That's fine. That's fine.\n\nWe can fix it. But we have we have not received any email from for this one. I'll I'll follow-up and I will I will make the payment. No\n\nChannel 0: Yeah. I sent you\n\nChannel 1: issues.\n\nChannel 0: yesterday.\n\nChannel 1: Yes, sir.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: if you\n\nChannel 1: Fair\n\nChannel 0: need\n\nChannel 1: enough.\n\nChannel 0: yeah. Yesterday around afternoon. And then the\n\nChannel 1: Okay.\n\nChannel 0: payment instruction are available if you wanna send via bank transfer or through our a n z portal. You can process the payment. And then once we got the payment, I will go ahead and endorse to our provisioning team. They will send you the handset, the item.\n\nChannel 1: Okay. No worries at all. All good. And and then\n\nChannel 0: Alright.\n\nChannel 1: then the and the router has already sent. Right? Been sent. Right?\n\nChannel 0: Let me just check just to make sure. But I do believe, yes. But I'm checking right now. Just bear with me. Okay?\n\nLet me\n\nChannel 1: Sure.\n\nChannel 0: check\n\nChannel 1: Sure. Sure.\n\nChannel 0: here. The free router. Bear with me. I'm looking for your name. Yeah.\n\nYour router has been sent out. It just so happened we need for the headset, it's really need to be paid before sending\n\nChannel 1: Yeah.\n\nChannel 0: out.\n\nChannel 1: Okay. Now for the router, do you have you send the tracking details as well? For\n\nChannel 0: Yes.\n\nChannel 1: the router.\n\nChannel 0: Through\n\nChannel 1: Router.\n\nChannel 0: text.\n\nChannel 1: Yeah.\n\nChannel 0: They are sending it through text. But if you did not\n\nChannel 1: No.\n\nChannel 0: receive\n\nChannel 1: I did\n\nChannel 0: it\n\nChannel 1: not receive. I did not receive it. Any\n\nChannel 0: you\n\nChannel 1: text\n\nChannel 0: did\n\nChannel 1: for\n\nChannel 0: not?\n\nChannel 1: this. This. No.\n\nChannel 0: I will ask our tech team to resend it to your phone number that we have on file. Okay?\n\nChannel 1: Or or you can send by email. Better. Better is email.\n\nChannel 0: Okay. Surely.\n\nChannel 1: Yeah.\n\nChannel 0: Surely. And if you need any assistance with the payment process with the headset, just let us know. Okay? We're open until 6PM.\n\nChannel 1: No problem. Thank you.\n\nChannel 0: Alright. Thank you, and have a good one. Be\n\nChannel 1: You\n\nChannel 0: safe.\n\nChannel 1: too. Bye bye. Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.037338923662900925},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.9,"sentiment":"neutral","sentiment_score":0.02122599066933617}],"sentiment":"neutral","sentiment_score":0.022173810257192922,"channel":1,"num_words":17,"start":0.16,"end":4.9},{"sentences":[{"text":"Hi.","start":6.08,"end":6.48,"sentiment":"neutral","sentiment_score":0.050736747682094574},{"text":"This is Airtel accounts.","start":6.48,"end":8.66,"sentiment":"neutral","sentiment_score":0.0640401029959321}],"sentiment":"neutral","sentiment_score":0.0613794319331646,"channel":0,"num_words":5,"start":6.08,"end":8.66},{"sentences":[{"text":"Thanks.","start":14.32,"end":14.82,"sentiment":"positive","sentiment_score":0.3888092637062073},{"text":"Please stay on the 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The representative explains that they need to pay in order to have the item added to the bill, and advises Aman to send the bill via bank transfer or via a portal. The representative also assists Aman with payment for the headset and sends tracking details via text."},"intents":{"segments":[{"text":"I'm I'm just reaching out just to confirm if you got our email, including the invoice for the handset that you ordered? Yes. Yeah.","start_word":77,"end_word":100,"intents":[{"intent":"Confirm email","confidence_score":0.46487325},{"intent":"Confirm invoice","confidence_score":0.0004168549}]},{"text":"I was I received a call from Dom, and he said, like, it will be added to your bill. Do we have to pay or it will be added to your bill? You have to pay in that way. Not not not added to the bill because it was told me that, okay, it will be in from your next month bill. 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So Okay. if you Fair need enough. yeah. Yesterday around afternoon. And then the Okay. payment instruction are available if you wanna send via bank transfer or through our a n z portal. You can process the payment. And then once we got the payment, I will go ahead and endorse to our provisioning team. They will send you the handset, the item. Okay. No worries at all.","start_word":72,"end_word":307,"sentiment":"neutral","sentiment_score":-0.029665015922006915},{"text":"All good.","start_word":308,"end_word":309,"sentiment":"positive","sentiment_score":0.5305675864219666},{"text":"And and then Alright. then the and the router has already sent. Right? Been sent. Right? Let me just check just to make sure. But I do believe, yes. But I'm checking right now. Just bear with me. Okay? Let me Sure. check Sure. Sure. here. The free router. Bear with me. I'm looking for your name. Yeah. Your router has been sent out. It just so happened we need for the headset, it's really need to be paid before sending Yeah. out. Okay. Now for the router, do you have you send the tracking details as well? For Yes. the router. Through Router. text. Yeah. They are sending it through text. But if you did not No. receive I did it not receive. I did not receive it. Any you text did for not? this. This. No. I will ask our tech team to resend it to your phone number that we have on file. Okay? Or or you can send by email. Better. Better is email. Okay. Surely. Yeah. Surely. And if you need any assistance with the payment process with the headset, just let us know. Okay? We're open until 6PM. No problem.","start_word":310,"end_word":505,"sentiment":"neutral","sentiment_score":-0.006826171185821295},{"text":"Thank you. Alright. Thank you, and have a good one. Be You safe.","start_word":506,"end_word":518,"sentiment":"positive","sentiment_score":0.4947042465209961},{"text":"too. Bye bye. Bye bye. 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