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take","start":22.365,"end":22.765,"sentiment":"positive","sentiment_score":0.47078490257263184}],"sentiment":"positive","sentiment_score":0.47078490257263184,"channel":0,"num_words":2,"start":22.365,"end":22.765},{"sentences":[{"text":"Thank","start":22.724998,"end":23.044998,"sentiment":"positive","sentiment_score":0.6255994439125061}],"sentiment":"positive","sentiment_score":0.6255994439125061,"channel":1,"num_words":1,"start":22.724998,"end":23.044998},{"sentences":[{"text":"care, mate.","start":22.765,"end":23.505001,"sentiment":"positive","sentiment_score":0.5999794602394104}],"sentiment":"positive","sentiment_score":0.5999794602394104,"channel":0,"num_words":2,"start":22.765,"end":23.505001},{"sentences":[{"text":"you.","start":23.044998,"end":23.445,"sentiment":"positive","sentiment_score":0.398618221282959},{"text":"Bye.","start":23.445,"end":23.765,"sentiment":"neutral","sentiment_score":0.1736836135387421},{"text":"Bye.","start":23.765,"end":24.265,"sentiment":"neutral","sentiment_score":0.08823153376579285}],"sentiment":"neutral","sentiment_score":0.22017778952916464,"channel":1,"num_words":3,"start":23.044998,"end":24.265}]},"summary":{"result":"success","short":"An agent fromGenerationance AI calls a customer named Andrew and asks if he has used his phone for the last four years. The customer denies using the phone and the agent apologizes and promises to delete the system. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"If you don't mind, can you delete off the system? Yes. Oh, dear.","start_word":36,"end_word":48,"intents":[{"intent":"Remove from system","confidence_score":0.17205614}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. This is Hi. Andrew from Vigilance AI. She's Am a I little speaking sick. We to get to 99. Andrew Wong? No. No. Andrew hasn't used this phone for the last four years. If you don't mind, can you delete off the system? Yes. Oh, dear. I'm sorry, sir. Okay. No. Yeah. No problem. Definitely will do that. Okay. Bye. Okay.","start_word":0,"end_word":63,"sentiment":"neutral","sentiment_score":-0.06804575026035309},{"text":"You take Thank care, mate. you.","start_word":64,"end_word":69,"sentiment":"positive","sentiment_score":0.5343430638313293},{"text":"Bye. Bye.","start_word":70,"end_word":71,"sentiment":"neutral","sentiment_score":0.14597618579864502}],"average":{"sentiment":"neutral","sentiment_score":-0.008143952146905368}}}}