{"metadata":{"transaction_key":"deprecated","request_id":"019ef32a-6452-7480-90a5-498d193c07fb","sha256":"7000197f10bf3c34d1ff7d4430db0f8061bfb41b3fe2ccd2f9829c527189bf8f","created":"2026-06-23T06:28:23.857Z","duration":120.383934,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":168,"output_tokens":60},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":172,"output_tokens":172},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":172,"output_tokens":25}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. I I would like to speak with Adrian Burgess. Ronald from Cloud Solution IT. That would be okay. I'll just call him back tomorrow. Thank you.","confidence":0.9935785,"words":[{"word":"yeah","start":46.635,"end":46.954998,"confidence":0.8486781,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13980823755264282},{"word":"good","start":46.954998,"end":47.195,"confidence":0.9970131,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.26185253262519836},{"word":"afternoon","start":47.195,"end":47.695,"confidence":0.999873,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.21571822464466095},{"word":"i","start":47.914997,"end":48.074997,"confidence":0.9663656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06470629572868347},{"word":"i","start":48.074997,"end":48.155,"confidence":0.5593272,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.043359823524951935},{"word":"would","start":48.155,"end":48.315,"confidence":0.9997893,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.055680058896541595},{"word":"like","start":48.315,"end":48.475,"confidence":0.9998727,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.06761899590492249},{"word":"to","start":48.475,"end":48.555,"confidence":0.999655,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06672302633523941},{"word":"speak","start":48.555,"end":48.795,"confidence":0.9999285,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.05414476990699768},{"word":"with","start":48.795,"end":49.035,"confidence":0.99960333,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.036936186254024506},{"word":"adrian","start":49.035,"end":49.434998,"confidence":0.9685279,"punctuated_word":"Adrian","sentiment":"neutral","sentiment_score":0.08198189735412598},{"word":"burgess","start":49.434998,"end":49.934998,"confidence":0.79890764,"punctuated_word":"Burgess.","sentiment":"neutral","sentiment_score":0.0723104402422905},{"word":"ronald","start":52.969997,"end":53.469997,"confidence":0.9909956,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.015664249658584595},{"word":"from","start":53.53,"end":54.01,"confidence":0.93972725,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.02249216660857201},{"word":"cloud","start":54.01,"end":54.489998,"confidence":0.71287125,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.019818389788269997},{"word":"solution","start":54.489998,"end":54.989998,"confidence":0.97184134,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.03595441207289696},{"word":"it","start":55.05,"end":55.55,"confidence":0.9935785,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.03688911721110344},{"word":"that","start":113.21999,"end":113.38,"confidence":0.49068123,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.06821843981742859},{"word":"would","start":113.38,"end":113.619995,"confidence":0.98361605,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.04503150284290314},{"word":"be","start":113.619995,"end":113.7,"confidence":0.9997459,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07202605903148651},{"word":"okay","start":113.7,"end":114.02,"confidence":0.9986577,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.05798165500164032},{"word":"i'll","start":114.02,"end":114.18,"confidence":0.99507093,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.004120822064578533},{"word":"just","start":114.18,"end":114.68,"confidence":0.99921,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.022546038031578064},{"word":"call","start":114.899994,"end":115.14,"confidence":0.9308339,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.01761355996131897},{"word":"him","start":115.14,"end":115.299995,"confidence":0.9269551,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.02580365538597107},{"word":"back","start":115.299995,"end":115.53999,"confidence":0.9999527,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.018326476216316223},{"word":"tomorrow","start":115.53999,"end":116.03999,"confidence":0.9995828,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.014595132321119308},{"word":"thank","start":118.659996,"end":118.979996,"confidence":0.7670737,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5320643186569214},{"word":"you","start":118.979996,"end":119.479996,"confidence":0.9984565,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.32407838106155396}],"paragraphs":{"transcript":"\nYeah. Good afternoon. I I would like to speak with Adrian Burgess. Ronald from Cloud Solution IT. That would be okay.\n\nI'll just call him back tomorrow. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":46.635,"end":46.954998,"sentiment":"neutral","sentiment_score":0.13980823755264282},{"text":"Good afternoon.","start":46.954998,"end":47.695,"sentiment":"neutral","sentiment_score":0.23878537863492966},{"text":"I I would like to speak with Adrian Burgess.","start":47.914997,"end":49.934998,"sentiment":"neutral","sentiment_score":0.06038461046086417},{"text":"Ronald from Cloud Solution IT.","start":52.969997,"end":55.55,"sentiment":"neutral","sentiment_score":0.0261636670678854},{"text":"That would be okay.","start":113.21999,"end":114.02,"sentiment":"neutral","sentiment_score":-0.06081441417336464}],"sentiment":"neutral","sentiment_score":0.049923865124583244,"num_words":21,"start":46.635,"end":114.02},{"sentences":[{"text":"I'll just call him back tomorrow.","start":114.02,"end":116.03999,"sentiment":"neutral","sentiment_score":-0.012302569889773926},{"text":"Thank you.","start":118.659996,"end":119.479996,"sentiment":"positive","sentiment_score":0.42807134985923767}],"sentiment":"neutral","sentiment_score":0.09779091004747897,"num_words":8,"start":114.02,"end":119.479996}]}}]},{"alternatives":[{"transcript":"Thank you for calling Trinity Christian School. If you know the extension of the person you are trying to reach, dial the extension now. Otherwise, to help us best direct your call, please choose from the following options. For reception, press 1. For enrollments, press 2. For student office, press 3. For finance, press 4. For the early learning center, press 5. Thank you for calling Trinity Christian School. How can I help you? May I ask who's calling? Okay. One moment. I'm sorry. He's not answering the phone at the moment. Can I pop through to his voice mail? Okay. Thank you.","confidence":0.9997471,"words":[{"word":"thank","start":0.96,"end":1.28,"confidence":0.9986082,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5675480961799622},{"word":"you","start":1.28,"end":1.52,"confidence":0.99996626,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5217760801315308},{"word":"for","start":1.52,"end":1.76,"confidence":0.9999316,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.48099440336227417},{"word":"calling","start":1.76,"end":2.1599998,"confidence":0.9999472,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.5043829679489136},{"word":"trinity","start":2.1599998,"end":2.56,"confidence":0.9987955,"punctuated_word":"Trinity","sentiment":"positive","sentiment_score":0.4764356017112732},{"word":"christian","start":2.56,"end":3.04,"confidence":0.9982529,"punctuated_word":"Christian","sentiment":"positive","sentiment_score":0.538397490978241},{"word":"school","start":3.04,"end":3.54,"confidence":0.9961993,"punctuated_word":"School.","sentiment":"positive","sentiment_score":0.6185731887817383},{"word":"if","start":4.24,"end":4.48,"confidence":0.99945,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.27355799078941345},{"word":"you","start":4.48,"end":4.56,"confidence":0.999992,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16871510446071625},{"word":"know","start":4.56,"end":4.7999997,"confidence":0.99998486,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.12249226868152618},{"word":"the","start":4.7999997,"end":4.96,"confidence":0.99994266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11708950996398926},{"word":"extension","start":4.96,"end":5.44,"confidence":0.99994254,"punctuated_word":"extension","sentiment":"neutral","sentiment_score":0.09718041867017746},{"word":"of","start":5.44,"end":5.52,"confidence":0.99995744,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.11645355820655824},{"word":"the","start":5.52,"end":5.68,"confidence":0.99992776,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1060609370470047},{"word":"person","start":5.68,"end":6.08,"confidence":0.9999877,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.18519297242164612},{"word":"you","start":6.08,"end":6.16,"confidence":0.99991477,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.110618956387043},{"word":"are","start":6.16,"end":6.3999996,"confidence":0.9999639,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1275700330734253},{"word":"trying","start":6.3999996,"end":6.72,"confidence":0.9999747,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.11400438845157625},{"word":"to","start":6.72,"end":6.8799996,"confidence":0.9998073,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1216822937130928},{"word":"reach","start":6.8799996,"end":7.3799996,"confidence":0.99913234,"punctuated_word":"reach,","sentiment":"neutral","sentiment_score":0.15208812057971954},{"word":"dial","start":7.68,"end":8.0,"confidence":0.99987006,"punctuated_word":"dial","sentiment":"neutral","sentiment_score":0.11658231168985368},{"word":"the","start":8.0,"end":8.16,"confidence":0.96044046,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16038356721401217},{"word":"extension","start":8.16,"end":8.639999,"confidence":0.9998369,"punctuated_word":"extension","sentiment":"neutral","sentiment_score":0.07478544116020203},{"word":"now","start":8.639999,"end":8.96,"confidence":0.9889504,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.2060634642839432},{"word":"otherwise","start":8.96,"end":9.44,"confidence":0.9982827,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":0.10264061391353609},{"word":"to","start":9.44,"end":9.599999,"confidence":0.99987173,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10502718389034273},{"word":"help","start":9.599999,"end":9.84,"confidence":0.99997604,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.1077694222331047},{"word":"us","start":9.84,"end":10.16,"confidence":0.9998305,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.1541505753993988},{"word":"best","start":10.16,"end":10.4,"confidence":0.9914585,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.07927951216697693},{"word":"direct","start":10.4,"end":10.719999,"confidence":0.99929404,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.07785870134830475},{"word":"your","start":10.719999,"end":10.88,"confidence":0.9998398,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10157396644353868},{"word":"call","start":10.88,"end":11.38,"confidence":0.9908265,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.09849487245082857},{"word":"please","start":11.44,"end":11.759999,"confidence":0.9995266,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.0750366821885109},{"word":"choose","start":11.759999,"end":12.08,"confidence":0.9998117,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.0955287665128708},{"word":"from","start":12.08,"end":12.24,"confidence":0.99997234,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.12904179096221924},{"word":"the","start":12.24,"end":12.4,"confidence":0.99992704,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1435268372297287},{"word":"following","start":12.4,"end":12.799999,"confidence":0.99997544,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.0952044129371643},{"word":"options","start":12.799999,"end":13.299999,"confidence":0.99943256,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":0.10041193664073944},{"word":"for","start":13.679999,"end":13.92,"confidence":0.9993393,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.04481157287955284},{"word":"reception","start":13.92,"end":14.42,"confidence":0.99956906,"punctuated_word":"reception,","sentiment":"neutral","sentiment_score":0.05277895927429199},{"word":"press","start":14.559999,"end":14.799999,"confidence":0.99996126,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.027611909434199333},{"word":"1","start":14.799999,"end":15.299999,"confidence":0.9995219,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.045694511383771896},{"word":"for","start":15.435,"end":15.675,"confidence":0.999928,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.032104961574077606},{"word":"enrollments","start":15.675,"end":16.175,"confidence":0.9384468,"punctuated_word":"enrollments,","sentiment":"neutral","sentiment_score":0.038485653698444366},{"word":"press","start":16.235,"end":16.635,"confidence":0.9999391,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.03728052228689194},{"word":"2","start":16.635,"end":17.135,"confidence":0.99995965,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":0.04553252086043358},{"word":"for","start":17.275,"end":17.595001,"confidence":0.99992657,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.030582619830965996},{"word":"student","start":17.595001,"end":17.995,"confidence":0.9996117,"punctuated_word":"student","sentiment":"neutral","sentiment_score":0.04466778039932251},{"word":"office","start":17.995,"end":18.315,"confidence":0.98839545,"punctuated_word":"office,","sentiment":"neutral","sentiment_score":0.037039127200841904},{"word":"press","start":18.315,"end":18.635,"confidence":0.9999435,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.034746576100587845},{"word":"3","start":18.635,"end":19.135,"confidence":0.9999388,"punctuated_word":"3.","sentiment":"neutral","sentiment_score":0.04374279826879501},{"word":"for","start":19.275,"end":19.595001,"confidence":0.99996567,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.034102343022823334},{"word":"finance","start":19.595001,"end":20.075,"confidence":0.99970746,"punctuated_word":"finance,","sentiment":"neutral","sentiment_score":0.03540055826306343},{"word":"press","start":20.075,"end":20.315,"confidence":0.99994624,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.03134724497795105},{"word":"4","start":20.315,"end":20.815,"confidence":0.9999517,"punctuated_word":"4.","sentiment":"neutral","sentiment_score":0.03836388885974884},{"word":"for","start":20.955,"end":21.195,"confidence":0.99991775,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.03255344554781914},{"word":"the","start":21.195,"end":21.355,"confidence":0.9999503,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05086173489689827},{"word":"early","start":21.355,"end":21.595001,"confidence":0.9666218,"punctuated_word":"early","sentiment":"neutral","sentiment_score":0.050757862627506256},{"word":"learning","start":21.595001,"end":21.915,"confidence":0.99933773,"punctuated_word":"learning","sentiment":"neutral","sentiment_score":0.0554688386619091},{"word":"center","start":21.915,"end":22.315,"confidence":0.9994136,"punctuated_word":"center,","sentiment":"neutral","sentiment_score":0.06675948202610016},{"word":"press","start":22.315,"end":22.635,"confidence":0.99993503,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.05309133976697922},{"word":"5","start":22.635,"end":23.135,"confidence":0.99977267,"punctuated_word":"5.","sentiment":"neutral","sentiment_score":0.08894364535808563},{"word":"thank","start":42.355003,"end":42.515003,"confidence":0.99854195,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.48286572098731995},{"word":"you","start":42.515003,"end":42.755,"confidence":0.99992967,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5011149048805237},{"word":"for","start":42.755,"end":42.995003,"confidence":0.9998392,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5264284014701843},{"word":"calling","start":42.995003,"end":43.395,"confidence":0.99950397,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.4750027358531952},{"word":"trinity","start":43.395,"end":43.875,"confidence":0.99838436,"punctuated_word":"Trinity","sentiment":"positive","sentiment_score":0.4964442253112793},{"word":"christian","start":43.875,"end":44.355003,"confidence":0.99861205,"punctuated_word":"Christian","sentiment":"positive","sentiment_score":0.5274009704589844},{"word":"school","start":44.355003,"end":44.675003,"confidence":0.99686325,"punctuated_word":"School.","sentiment":"positive","sentiment_score":0.61865234375},{"word":"how","start":44.675003,"end":44.835003,"confidence":0.99981445,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.52999347448349},{"word":"can","start":44.835003,"end":44.995003,"confidence":0.9999534,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.4792289733886719},{"word":"i","start":44.995003,"end":45.155003,"confidence":0.9997924,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.44679704308509827},{"word":"help","start":45.155003,"end":45.395,"confidence":0.99991417,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.3924148678779602},{"word":"you","start":45.395,"end":45.895,"confidence":0.99971235,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.40794771909713745},{"word":"may","start":50.595,"end":50.835003,"confidence":0.9878526,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.009309375658631325},{"word":"i","start":50.835003,"end":50.915,"confidence":0.99635196,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.010517913848161696},{"word":"ask","start":50.915,"end":51.235,"confidence":0.9997471,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.011752290651202202},{"word":"who's","start":51.235,"end":51.475002,"confidence":0.99884844,"punctuated_word":"who's","sentiment":"neutral","sentiment_score":0.009436811320483685},{"word":"calling","start":51.475002,"end":51.975002,"confidence":0.9997872,"punctuated_word":"calling?","sentiment":"neutral","sentiment_score":0.02785814180970192},{"word":"okay","start":55.875,"end":56.275,"confidence":0.998783,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.006300419569015503},{"word":"one","start":56.275,"end":56.515,"confidence":0.99989974,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.05016001686453819},{"word":"moment","start":56.515,"end":57.015,"confidence":0.9996468,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.04130834341049194},{"word":"i'm","start":107.865005,"end":108.025,"confidence":0.9941167,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.17827002704143524},{"word":"sorry","start":108.025,"end":108.425,"confidence":0.9909746,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.26211991906166077},{"word":"he's","start":108.425,"end":108.745,"confidence":0.99936175,"punctuated_word":"He's","sentiment":"negative","sentiment_score":-0.335837721824646},{"word":"not","start":108.745,"end":109.065,"confidence":0.9997949,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3719044029712677},{"word":"answering","start":109.065,"end":109.545006,"confidence":0.9999801,"punctuated_word":"answering","sentiment":"negative","sentiment_score":-0.3843889832496643},{"word":"the","start":109.545006,"end":109.625,"confidence":0.99920124,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.41469258069992065},{"word":"phone","start":109.625,"end":109.945,"confidence":0.99974877,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.371797114610672},{"word":"at","start":109.945,"end":110.025,"confidence":0.99949837,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.368720144033432},{"word":"the","start":110.025,"end":110.185005,"confidence":0.9996182,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.35210415720939636},{"word":"moment","start":110.185005,"end":110.505005,"confidence":0.99987864,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.3414091169834137},{"word":"can","start":110.505005,"end":110.665,"confidence":0.9997719,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.16577933728694916},{"word":"i","start":110.665,"end":110.825005,"confidence":0.9991898,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13267755508422852},{"word":"pop","start":110.825005,"end":111.12894,"confidence":0.9932893,"punctuated_word":"pop","sentiment":"neutral","sentiment_score":-0.10321222245693208},{"word":"through","start":111.20894,"end":111.28894,"confidence":0.9997441,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.12342272698879242},{"word":"to","start":111.28894,"end":111.60894,"confidence":0.99477494,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1612183302640915},{"word":"his","start":111.60894,"end":111.84894,"confidence":0.99957854,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.18314088881015775},{"word":"voice","start":111.84894,"end":112.088936,"confidence":0.98212266,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":-0.1604059487581253},{"word":"mail","start":112.088936,"end":112.588936,"confidence":0.9994776,"punctuated_word":"mail?","sentiment":"neutral","sentiment_score":-0.15333642065525055},{"word":"okay","start":116.48894,"end":116.96893,"confidence":0.9988507,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.22866080701351169},{"word":"thank","start":116.96893,"end":117.20894,"confidence":0.99966717,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5908050537109375},{"word":"you","start":117.20894,"end":117.70894,"confidence":0.99967706,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4680851995944977}],"paragraphs":{"transcript":"\nThank you for calling Trinity Christian School. If you know the extension of the person you are trying to reach, dial the extension now. Otherwise, to help us best direct your call, please choose from the following options. For reception, press 1. For enrollments, press 2.\n\nFor student office, press 3. For finance, press 4. For the early learning center, press 5. Thank you for calling Trinity Christian School. How can I help you?\n\nMay I ask who's calling? Okay. One moment. I'm sorry. He's not answering the phone at the moment.\n\nCan I pop through to his voice mail? Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Trinity Christian School.","start":0.96,"end":3.54,"sentiment":"positive","sentiment_score":0.5297296898705619},{"text":"If you know the extension of the person you are trying to reach, dial the extension now.","start":4.24,"end":8.96,"sentiment":"neutral","sentiment_score":0.13944243157611175},{"text":"Otherwise, to help us best direct your call, please choose from the following options.","start":8.96,"end":13.299999,"sentiment":"neutral","sentiment_score":0.10468180530837604},{"text":"For reception, press 1.","start":13.679999,"end":15.299999,"sentiment":"neutral","sentiment_score":0.042724238242954016},{"text":"For enrollments, press 2.","start":15.435,"end":17.135,"sentiment":"neutral","sentiment_score":0.03835091460496187}],"sentiment":"neutral","sentiment_score":0.1710538054694948,"num_words":46,"start":0.96,"end":17.135},{"sentences":[{"text":"For student office, press 3.","start":17.275,"end":19.135,"sentiment":"neutral","sentiment_score":0.038155780360102656},{"text":"For finance, press 4.","start":19.275,"end":20.815,"sentiment":"neutral","sentiment_score":0.034803508780896664},{"text":"For the early learning center, press 5.","start":20.955,"end":23.135,"sentiment":"neutral","sentiment_score":0.0569194784121854},{"text":"Thank you for calling Trinity Christian School.","start":42.355003,"end":44.675003,"sentiment":"positive","sentiment_score":0.5182727575302124},{"text":"How can I help you?","start":44.675003,"end":45.895,"sentiment":"positive","sentiment_score":0.4512764155864716}],"sentiment":"neutral","sentiment_score":0.23616859523047293,"num_words":28,"start":17.275,"end":45.895},{"sentences":[{"text":"May I ask who's calling?","start":50.595,"end":51.975002,"sentiment":"neutral","sentiment_score":0.013774906657636166},{"text":"Okay.","start":55.875,"end":56.275,"sentiment":"neutral","sentiment_score":-0.006300419569015503},{"text":"One moment.","start":56.275,"end":57.015,"sentiment":"neutral","sentiment_score":-0.04573418013751507},{"text":"I'm sorry.","start":107.865005,"end":108.425,"sentiment":"neutral","sentiment_score":-0.220194973051548},{"text":"He's not answering the phone at the moment.","start":108.425,"end":110.505005,"sentiment":"negative","sentiment_score":-0.3676067776978016}],"sentiment":"neutral","sentiment_score":-0.18945213412452075,"num_words":18,"start":50.595,"end":110.505005},{"sentences":[{"text":"Can I pop through to his voice mail?","start":110.505005,"end":112.588936,"sentiment":"neutral","sentiment_score":-0.1478991787880659},{"text":"Okay.","start":116.48894,"end":116.96893,"sentiment":"neutral","sentiment_score":0.22866080701351169},{"text":"Thank you.","start":116.96893,"end":117.70894,"sentiment":"positive","sentiment_score":0.5294451266527176}],"sentiment":"neutral","sentiment_score":0.009487057274038141,"num_words":11,"start":110.505005,"end":117.70894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Trinity Christian School. If you know the extension of the person you are trying to reach, dial the extension now. Otherwise, to help us best direct your call, please choose from the following options. For reception, press 1. For enrollments, press 2.\n\nFor student office, press 3. For finance, press 4. For the early learning center, press 5. Thank you for calling Trinity Christian School. How can I help you?\n\nChannel 0: Yeah. Good afternoon. I I would like to speak with Adrian Burgess.\n\nChannel 1: May I ask who's calling?\n\nChannel 0: Ronald from Cloud Solution IT.\n\nChannel 1: Okay. One moment. I'm sorry. He's not answering the phone at the moment. Can I pop through to his voice mail?\n\nChannel 0: That would be okay. I'll just call him back tomorrow.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Trinity Christian School.","start":0.96,"end":3.54,"sentiment":"positive","sentiment_score":0.5297296898705619},{"text":"If you know the extension of the person you are trying to reach, dial the extension now.","start":4.24,"end":8.96,"sentiment":"neutral","sentiment_score":0.13944243157611175},{"text":"Otherwise, to help us best direct your call, please choose from the following options.","start":8.96,"end":13.299999,"sentiment":"neutral","sentiment_score":0.10468180530837604},{"text":"For reception, press 1.","start":13.679999,"end":15.299999,"sentiment":"neutral","sentiment_score":0.042724238242954016},{"text":"For enrollments, press 2.","start":15.435,"end":17.135,"sentiment":"neutral","sentiment_score":0.03835091460496187}],"sentiment":"neutral","sentiment_score":0.1710538054694948,"channel":1,"num_words":46,"start":0.96,"end":17.135},{"sentences":[{"text":"For student office, press 3.","start":17.275,"end":19.135,"sentiment":"neutral","sentiment_score":0.038155780360102656},{"text":"For finance, press 4.","start":19.275,"end":20.815,"sentiment":"neutral","sentiment_score":0.034803508780896664},{"text":"For the early learning center, press 5.","start":20.955,"end":23.135,"sentiment":"neutral","sentiment_score":0.0569194784121854},{"text":"Thank you for calling Trinity Christian School.","start":42.355003,"end":44.675003,"sentiment":"positive","sentiment_score":0.5182727575302124},{"text":"How can I help you?","start":44.675003,"end":45.895,"sentiment":"positive","sentiment_score":0.4512764155864716}],"sentiment":"neutral","sentiment_score":0.23616859523047293,"channel":1,"num_words":28,"start":17.275,"end":45.895},{"sentences":[{"text":"Yeah.","start":46.635,"end":46.954998,"sentiment":"neutral","sentiment_score":0.13980823755264282},{"text":"Good afternoon.","start":46.954998,"end":47.695,"sentiment":"neutral","sentiment_score":0.23878537863492966},{"text":"I I would like to speak with Adrian Burgess.","start":47.914997,"end":49.934998,"sentiment":"neutral","sentiment_score":0.06038461046086417}],"sentiment":"neutral","sentiment_score":0.09673670741418998,"channel":0,"num_words":12,"start":46.635,"end":49.934998},{"sentences":[{"text":"May I ask who's calling?","start":50.595,"end":51.975002,"sentiment":"neutral","sentiment_score":0.013774906657636166}],"sentiment":"neutral","sentiment_score":0.013774906657636166,"channel":1,"num_words":5,"start":50.595,"end":51.975002},{"sentences":[{"text":"Ronald from Cloud Solution IT.","start":52.969997,"end":55.55,"sentiment":"neutral","sentiment_score":0.0261636670678854}],"sentiment":"neutral","sentiment_score":0.0261636670678854,"channel":0,"num_words":5,"start":52.969997,"end":55.55},{"sentences":[{"text":"Okay.","start":55.875,"end":56.275,"sentiment":"neutral","sentiment_score":-0.006300419569015503},{"text":"One moment.","start":56.275,"end":57.015,"sentiment":"neutral","sentiment_score":-0.04573418013751507},{"text":"I'm sorry.","start":107.865005,"end":108.425,"sentiment":"neutral","sentiment_score":-0.220194973051548},{"text":"He's not answering the phone at the moment.","start":108.425,"end":110.505005,"sentiment":"negative","sentiment_score":-0.3676067776978016},{"text":"Can I pop through to his voice mail?","start":110.505005,"end":112.588936,"sentiment":"neutral","sentiment_score":-0.1478991787880659}],"sentiment":"neutral","sentiment_score":-0.22200982751590864,"channel":1,"num_words":21,"start":55.875,"end":112.588936},{"sentences":[{"text":"That would be okay.","start":113.21999,"end":114.02,"sentiment":"neutral","sentiment_score":-0.06081441417336464},{"text":"I'll just call him back tomorrow.","start":114.02,"end":116.03999,"sentiment":"neutral","sentiment_score":-0.012302569889773926}],"sentiment":"neutral","sentiment_score":-0.03170730760321021,"channel":0,"num_words":10,"start":113.21999,"end":116.03999},{"sentences":[{"text":"Okay.","start":116.48894,"end":116.96893,"sentiment":"neutral","sentiment_score":0.22866080701351169},{"text":"Thank you.","start":116.96893,"end":117.70894,"sentiment":"positive","sentiment_score":0.5294451266527176}],"sentiment":"positive","sentiment_score":0.4291836867729823,"channel":1,"num_words":3,"start":116.48894,"end":117.70894},{"sentences":[{"text":"Thank you.","start":118.659996,"end":119.479996,"sentiment":"positive","sentiment_score":0.42807134985923767}],"sentiment":"positive","sentiment_score":0.42807134985923767,"channel":0,"num_words":2,"start":118.659996,"end":119.479996}]},"summary":{"result":"success","short":"The caller is directed to various extensions at Trinity Christian School and is given options to choose from. They are then transferred to Adrian Burgess, but he is not answering his phone and the caller asks to leave a message for him. The caller agrees to do so and will call back the next day."},"intents":{"segments":[{"text":"Thank you for calling Trinity Christian School. If you know the extension of the person you are trying to reach, dial the extension now. Otherwise, to help us best direct your call, please choose from the following options.","start_word":1,"end_word":38,"intents":[{"intent":"Direct call","confidence_score":0.25116295}]},{"text":"I I would like to speak with Adrian Burgess. May I ask who's calling? Ronald from Cloud Solution IT.","start_word":77,"end_word":95,"intents":[{"intent":"Ask for caller's identity","confidence_score":0.002412719},{"intent":"Speak with adrian burgess","confidence_score":0.0081801005}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Trinity Christian School.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.5408351421356201},{"text":"If you know the extension of the person you are trying to reach, dial the extension now. Otherwise, to help us best direct your call, please choose from the following options. For reception, press 1. For enrollments, press 2. For student office, press 3. For finance, press 4. For the early learning center, press 5. Thank you for calling Trinity Christian School.","start_word":7,"end_word":68,"sentiment":"neutral","sentiment_score":0.13600009679794312},{"text":"How can I help you?","start_word":69,"end_word":73,"sentiment":"positive","sentiment_score":0.4440549612045288},{"text":"Yeah. Good afternoon. I I would like to speak with Adrian Burgess. May I ask who's calling? Ronald from Cloud Solution IT. Okay. One moment. I'm sorry.","start_word":74,"end_word":100,"sentiment":"neutral","sentiment_score":0.02105940505862236},{"text":"He's not answering the phone at the moment.","start_word":101,"end_word":108,"sentiment":"negative","sentiment_score":-0.35944899916648865},{"text":"Can I pop through to his voice mail? That would be okay. I'll just call him back tomorrow. Okay.","start_word":109,"end_word":127,"sentiment":"neutral","sentiment_score":-0.049916379153728485},{"text":"Thank you. Thank you.","start_word":128,"end_word":131,"sentiment":"positive","sentiment_score":0.5054225921630859}],"average":{"sentiment":"neutral","sentiment_score":0.0916872079982314}}}}