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for calling CircuitWise, your electronics manufacturing services specialist. Please listen carefully as there are now menu options to select from. If you have a sales inquiry or you are an existing client, please press 1. For accounts, please press 2. If you have a procurement and supply chain inquiry, please press 3.\n\nIf you are calling about a recent job application or have any career inquiries, please press 4. For IT and technology related inquiries, please press 5. For all other inquiries, please press 6. To hear these Hello? A truck.\n\nOkay. So one second. You you mean engineer truck? Sorry. Sorry.\n\nSo which company will call? Hello? Okay. Yeah. Wait one second.\n\nFor thirty five years, making us experts in what we do. CircuitWise is the name to know when it comes to the electronics manufacturing industry, specializing in manufacturing for highly regulated Hello. It's John speaking. Yeah. Look.\n\nWe we already I'm sorry. We already have a a service agreement with an existing cybersecurity company. Yeah. So look thank you for your call, but, yeah, we we we're not looking to change. So thanks.\n\nHave a good day and a good weekend. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Thanks for calling CircuitWise, your electronics manufacturing services specialist.","start":0.48,"end":5.14,"sentiment":"positive","sentiment_score":0.4462674657503764},{"text":"Please listen carefully as there are now menu options to select from.","start":6.24,"end":10.34,"sentiment":"neutral","sentiment_score":0.15322903916239738},{"text":"If you have a sales inquiry or you are an existing client, please press 1.","start":10.88,"end":15.78,"sentiment":"neutral","sentiment_score":0.04726288554569085},{"text":"For accounts, please press 2.","start":16.535,"end":18.715,"sentiment":"neutral","sentiment_score":0.022417276725172998},{"text":"If you have a procurement and supply chain inquiry, please press 3.","start":19.415,"end":23.595001,"sentiment":"neutral","sentiment_score":0.02335592204083999}],"sentiment":"neutral","sentiment_score":0.13125389420761252,"num_words":53,"start":0.48,"end":23.595001},{"sentences":[{"text":"If you are 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second.","start":67.79,"end":68.77,"sentiment":"neutral","sentiment_score":0.005227059591561556},{"text":"You you mean engineer truck?","start":70.11,"end":72.85,"sentiment":"neutral","sentiment_score":-0.0012729869224131108},{"text":"Sorry.","start":80.015,"end":80.515,"sentiment":"neutral","sentiment_score":-0.035834722220897675},{"text":"Sorry.","start":81.215004,"end":81.715004,"sentiment":"neutral","sentiment_score":-0.04316911846399307}],"sentiment":"neutral","sentiment_score":-0.005337923680516807,"num_words":11,"start":67.07,"end":81.715004},{"sentences":[{"text":"So which company will call?","start":81.775,"end":84.275,"sentiment":"neutral","sentiment_score":-0.023642273247241975},{"text":"Hello?","start":86.99,"end":87.49,"sentiment":"neutral","sentiment_score":-0.002315784338861704},{"text":"Okay.","start":94.67,"end":95.17,"sentiment":"neutral","sentiment_score":0.016165662556886673},{"text":"Yeah.","start":95.39,"end":95.63,"sentiment":"neutral","sentiment_score":0.010214677080512049},{"text":"Wait one second.","start":95.63,"end":96.69,"sentiment":"neutral","sentiment_score":0.0015070360774795215}],"sentiment":"neutral","sentiment_score":-0.0081477911550213,"num_words":11,"start":81.775,"end":96.69},{"sentences":[{"text":"For thirty five years, making us experts in what we do.","start":155.785,"end":159.725,"sentiment":"neutral","sentiment_score":0.03655480932105671},{"text":"CircuitWise is the name to know when it comes to the electronics manufacturing industry, specializing in manufacturing for highly regulated Hello.","start":159.865,"end":169.32999,"sentiment":"neutral","sentiment_score":0.0530945345581997},{"text":"It's John speaking.","start":169.32999,"end":170.15,"sentiment":"neutral","sentiment_score":0.006369021876404683},{"text":"Yeah.","start":188.27501,"end":188.595,"sentiment":"neutral","sentiment_score":0.019918760284781456},{"text":"Look.","start":188.595,"end":188.91501,"sentiment":"neutral","sentiment_score":0.003885693848133087}],"sentiment":"neutral","sentiment_score":0.042162152649079625,"num_words":37,"start":155.785,"end":188.91501},{"sentences":[{"text":"We we already I'm sorry.","start":188.91501,"end":190.435,"sentiment":"neutral","sentiment_score":-0.05824744924902916},{"text":"We already have a a service agreement with an existing cybersecurity company.","start":190.435,"end":195.175,"sentiment":"neutral","sentiment_score":-0.08465547114610672},{"text":"Yeah.","start":195.92694,"end":196.08693,"sentiment":"neutral","sentiment_score":-0.028521187603473663},{"text":"So look thank you for your call, but, yeah, we we we're not looking to change.","start":196.08693,"end":200.74693,"sentiment":"neutral","sentiment_score":-0.07624239474534988},{"text":"So thanks.","start":200.80693,"end":201.44693,"sentiment":"neutral","sentiment_score":0.13134144991636276}],"sentiment":"neutral","sentiment_score":-0.06368943065818813,"num_words":36,"start":188.91501,"end":201.44693},{"sentences":[{"text":"Have a good day and a good weekend.","start":201.44693,"end":202.80693,"sentiment":"positive","sentiment_score":0.45860981941223145},{"text":"Thank you.","start":202.80693,"end":203.28694,"sentiment":"neutral","sentiment_score":0.3255070149898529},{"text":"Bye bye.","start":203.28694,"end":203.94693,"sentiment":"neutral","sentiment_score":0.1898873969912529}],"sentiment":"positive","sentiment_score":0.39163894827167195,"num_words":12,"start":201.44693,"end":203.94693}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for calling CircuitWise, your electronics manufacturing services specialist. Please listen carefully as there are now menu options to select from. If you have a sales inquiry or you are an existing client, please press 1. For accounts, please press 2. If you have a procurement and supply chain inquiry, please press 3.\n\nIf you are calling about a recent job application or have any career inquiries, please press 4. For IT and technology related inquiries, please press 5. For all other inquiries, please press 6. To hear these Hello?\n\nChannel 0: Yes. Hi. Yes. Good morning. I'm looking for John Agnes.\n\nChannel 1: A truck. Okay. So one second. You you mean engineer truck?\n\nChannel 0: From IT department? John Agnes.\n\nChannel 1: Sorry. Sorry. So which company will call? Hello?\n\nChannel 0: This is this is Mary from VINCE AI, and I want to speak to John Eggins.\n\nChannel 1: Okay. Yeah. Wait one second. For thirty five years, making us experts in what we do. CircuitWise is the name to know when it comes to the electronics manufacturing industry, specializing in manufacturing for highly regulated Hello.\n\nIt's John speaking.\n\nChannel 0: Yes. Hello. Good morning. John, this is Mary, and I'm calling from Vigilance AI. We are we are a cybersecurity company that runs an AI powered MDR platform.\n\nChannel 1: Yeah. Look. We we already I'm sorry. We already have a a service agreement with an existing cybersecurity company.\n\nChannel 0: And\n\nChannel 1: Yeah. So look\n\nChannel 0: mhmm.\n\nChannel 1: thank you for your call, but, yeah, we we we're not looking to change. So thanks. Have a good day and a good weekend. Thank you. Bye bye.\n\nChannel 0: Yeah. I see. But letting","paragraphs":[{"sentences":[{"text":"Thanks for calling CircuitWise, your electronics manufacturing services specialist.","start":0.48,"end":5.14,"sentiment":"positive","sentiment_score":0.4462674657503764},{"text":"Please listen carefully as there are now menu options to select from.","start":6.24,"end":10.34,"sentiment":"neutral","sentiment_score":0.15322903916239738},{"text":"If you have a sales inquiry or you are an existing client, please press 1.","start":10.88,"end":15.78,"sentiment":"neutral","sentiment_score":0.04726288554569085},{"text":"For accounts, please press 2.","start":16.535,"end":18.715,"sentiment":"neutral","sentiment_score":0.022417276725172998},{"text":"If you have a procurement and supply chain inquiry, please press 3.","start":19.415,"end":23.595001,"sentiment":"neutral","sentiment_score":0.02335592204083999}],"sentiment":"neutral","sentiment_score":0.13125389420761252,"channel":1,"num_words":53,"start":0.48,"end":23.595001},{"sentences":[{"text":"If you are calling about a recent job application or have any career inquiries, please press 4.","start":24.295,"end":30.475,"sentiment":"neutral","sentiment_score":0.01808835390736075},{"text":"For IT and technology related inquiries, please press 5.","start":31.27,"end":35.45,"sentiment":"neutral","sentiment_score":0.020009193052020337},{"text":"For all other inquiries, please press 6.","start":36.23,"end":39.21,"sentiment":"neutral","sentiment_score":0.010811145483915294},{"text":"To hear these Hello?","start":39.91,"end":59.775,"sentiment":"neutral","sentiment_score":0.008933264529332519}],"sentiment":"neutral","sentiment_score":0.016189076497244673,"channel":1,"num_words":37,"start":24.295,"end":59.775},{"sentences":[{"text":"Yes.","start":60.940002,"end":61.34,"sentiment":"neutral","sentiment_score":0.029659824445843697},{"text":"Hi.","start":61.34,"end":61.84,"sentiment":"neutral","sentiment_score":0.03979507088661194},{"text":"Yes.","start":62.54,"end":63.02,"sentiment":"neutral","sentiment_score":0.060138411819934845},{"text":"Good morning.","start":63.02,"end":63.58,"sentiment":"neutral","sentiment_score":0.16486412286758423},{"text":"I'm looking for John Agnes.","start":63.58,"end":65.28,"sentiment":"neutral","sentiment_score":0.04886899814009667}],"sentiment":"neutral","sentiment_score":0.07036665435880422,"channel":0,"num_words":10,"start":60.940002,"end":65.28},{"sentences":[{"text":"A 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Agnes.","start":77.985,"end":79.125,"sentiment":"neutral","sentiment_score":-0.006578361615538597}],"sentiment":"neutral","sentiment_score":-0.0035632144659757613,"channel":0,"num_words":5,"start":74.465,"end":79.125},{"sentences":[{"text":"Sorry.","start":80.015,"end":80.515,"sentiment":"neutral","sentiment_score":-0.035834722220897675},{"text":"Sorry.","start":81.215004,"end":81.715004,"sentiment":"neutral","sentiment_score":-0.04316911846399307},{"text":"So which company will call?","start":81.775,"end":84.275,"sentiment":"neutral","sentiment_score":-0.023642273247241975},{"text":"Hello?","start":86.99,"end":87.49,"sentiment":"neutral","sentiment_score":-0.002315784338861704}],"sentiment":"neutral","sentiment_score":-0.02494137390749529,"channel":1,"num_words":8,"start":80.015,"end":87.49},{"sentences":[{"text":"This is this is Mary from VINCE AI, and I want to speak to John 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look","start":196.08693,"end":196.64694,"sentiment":"neutral","sentiment_score":-0.04092995636165142}],"sentiment":"neutral","sentiment_score":-0.0367937001089255,"channel":1,"num_words":3,"start":195.92694,"end":196.64694},{"sentences":[{"text":"mhmm.","start":196.35,"end":196.85,"sentiment":"neutral","sentiment_score":-0.016596872359514236}],"sentiment":"neutral","sentiment_score":-0.016596872359514236,"channel":0,"num_words":1,"start":196.35,"end":196.85},{"sentences":[{"text":"thank you for your call, but, yeah, we we we're not looking to change.","start":197.04694,"end":200.74693,"sentiment":"neutral","sentiment_score":-0.08128702880016395},{"text":"So thanks.","start":200.80693,"end":201.44693,"sentiment":"neutral","sentiment_score":0.13134144991636276},{"text":"Have a good day and a good weekend.","start":201.44693,"end":202.80693,"sentiment":"positive","sentiment_score":0.45860981941223145},{"text":"Thank you.","start":202.80693,"end":203.28694,"sentiment":"neutral","sentiment_score":0.3255070149898529},{"text":"Bye bye.","start":203.28694,"end":203.94693,"sentiment":"neutral","sentiment_score":0.1898873969912529}],"sentiment":"neutral","sentiment_score":0.13658328128180333,"channel":1,"num_words":28,"start":197.04694,"end":203.94693},{"sentences":[{"text":"Yeah.","start":203.97688,"end":204.33688,"sentiment":"neutral","sentiment_score":0.03968837484717369},{"text":"I see.","start":204.33688,"end":205.19688,"sentiment":"neutral","sentiment_score":0.009461089968681335},{"text":"But letting","start":205.33688,"end":205.99194,"sentiment":"neutral","sentiment_score":-0.007861966267228127}],"sentiment":"neutral","sentiment_score":0.008577324450016022,"channel":0,"num_words":5,"start":203.97688,"end":205.99194}]},"summary":{"result":"success","short":"A customer calls quarantine and is directed to various menu options. They are then transferred to John Agnes, a trucking engineer, who they have a service agreement with. The customer explains that they are not interested in changing and ends the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Thanks for calling CircuitWise, your electronics manufacturing services specialist.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.47288161516189575},{"text":"Please listen carefully as there are now menu options to select from. If you have a sales inquiry or you are an existing client, please press 1. For accounts, please press 2. If you have a procurement and supply chain inquiry, please press 3. If you are calling about a recent job application or have any career inquiries, please press 4. For IT and technology related inquiries, please press 5. For all other inquiries, please press 6. To hear these Hello? Yes. Hi. Yes. Good morning. I'm looking for John Agnes. A truck. Okay. So one second. You you mean engineer truck? From IT department? John Agnes. Sorry. Sorry. So which company will call? Hello? This is this is Mary from VINCE AI, and I want to speak to John Eggins. Okay. Yeah. Wait one second. For thirty five years, making us experts in what we do. CircuitWise is the name to know when it comes to the electronics manufacturing industry, specializing in manufacturing for highly regulated Hello. It's John speaking. Yes. Hello. Good morning. John, this is Mary, and I'm calling from Vigilance AI. We are we are a cybersecurity company that runs an AI powered MDR platform. Yeah. Look. We we already I'm sorry. We already have a a service agreement with an existing cybersecurity company. And Yeah. So look mhmm. thank you for your call, but, yeah, we we we're not looking to change. So thanks.","start_word":9,"end_word":247,"sentiment":"neutral","sentiment_score":0.02192055806517601},{"text":"Have a good day and a good weekend.","start_word":248,"end_word":255,"sentiment":"positive","sentiment_score":0.4602271616458893},{"text":"Thank you. Bye bye. Yeah. I see. But letting","start_word":256,"end_word":264,"sentiment":"neutral","sentiment_score":0.12571454048156738}],"average":{"sentiment":"neutral","sentiment_score":0.056976804341355415}}}}