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Just wanted to check-in because we noticed that the router has been delivered, but the service is still offline. Do you need assistance, or are you running into any issues? Connecting. Mhmm. Okay. Mhmm. Mhmm. You mean the box that we provided, the router? Yeah. That's the router. Mhmm. That router should be connected to the NTT box, the box on your wall mounted on your wall for you to establish a connection. Can you see a black box or a white box On your wall, there's no modem or, like, a small box? Mhmm. Mhmm. Okay. I see. How about on the hallway or on the bedroom? Mhmm. Because there should be a network termination device installed at the area on where we were going to connect the router. Mhmm. There's no Mhmm. When you sign up for the service, how did you know that the service is Lindholm, or you don't have the idea? Mhmm. Okay. But they did not mention about the box that should be on the address. Okay. Yeah. Using the yellow cable that we provided. Is it a yellow cable? Okay. That should work also. Mhmm. Yes. Hello? Mhmm. It's secure. Actually, you can use other modem as long as it's compatible with Optic fiber pre connection. And we'll need to configure it if ever, like, log in to the router's interface and enter the credentials for you to establish a connection. Because that router is is already preconfigured, so all we need to do is connect it to the NTT box. Mhmm. But if ever you want to change router, just let us know. Okay. Yeah. Let me just check. Is the router already connected to the NGT box? Mhmm. Okay. Let me just have it check on our end as well. Let's just wait a few minutes for it to establish a connection because it's still showing off sign here. Yeah. No. No extra stop needed. You just need to connect it to the NTD box. May I know on what port is it connected at the back of your router at the Tender router? May I know on what port the cable is connected at the router? At the back of your router. Mhmm. There's, like, four ports there available. May I know Yes. Is it L A N 1? Is it A L N L A N Court? There's no LAN or ONE? It's still showing offline here. I think the cable is plugged in to an incorrect port. Mhmm. Can we try to the last port near the power cable? Mhmm. May I know the color of the indicator light at the router? Is it green color green, red, orange? Okay. And Okay. Is it okay if I request a picture via email of the setup there? Yeah. For me to have a reference as well. I already send you an email from the registered email that we have here on our in your account. Yeah. Okay. Is it okay if we end this call? Then I'll just wait for the picture, then I'll get back to you once I review the picture. Okay. 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Hello. Good afternoon. This is Maureen from Airtel. Am I speaking with Melinda?\n\nYes. Hello. This is Maureen from Airtel Australia. Yeah. Just wanted to check-in because we noticed that the router has been delivered, but the service is still offline.\n\nDo you need assistance, or are you running into any issues? Connecting. Mhmm. Okay. Mhmm.\n\nMhmm. You mean the box that we provided, the router? Yeah. That's the router. Mhmm.\n\nThat router should be connected to the NTT box, the box on your wall mounted on your wall for you to establish a connection. Can you see a black box or a white box On your wall, there's no modem or, like, a small box? Mhmm. Mhmm. Okay.\n\nI see. How about on the hallway or on the bedroom? Mhmm. Because there should be a network termination device installed at the area on where we were going to connect the router. Mhmm.\n\nThere's no Mhmm. When you sign up for the service, how did you know that the service is Lindholm, or you don't have the idea? Mhmm. Okay. But they did not mention about the box that should be on the address.\n\nOkay. Yeah. Using the yellow cable that we provided. Is it a yellow cable? Okay.\n\nThat should work also. Mhmm. Yes. Hello? Mhmm.\n\nIt's secure. Actually, you can use other modem as long as it's compatible with Optic fiber pre connection. And we'll need to configure it if ever, like, log in to the router's interface and enter the credentials for you to establish a connection. Because that router is is already preconfigured, so all we need to do is connect it to the NTT box. Mhmm.\n\nBut if ever you want to change router, just let us know. Okay. Yeah. Let me just check. Is the router already connected to the NGT box?\n\nMhmm. Okay. Let me just have it check on our end as well. Let's just wait a few minutes for it to establish a connection because it's still showing off sign here. Yeah.\n\nNo. No extra stop needed. You just need to connect it to the NTD box. May I know on what port is it connected at the back of your router at the Tender router? May I know on what port the cable is connected at the router?\n\nAt the back of your router. Mhmm. There's, like, four ports there available. May I know Yes. Is it L A N 1?\n\nIs it A L N L A N Court? There's no LAN or ONE? It's still showing offline here. I think the cable is plugged in to an incorrect port. Mhmm.\n\nCan we try to the last port near the power cable? Mhmm. May I know the color of the indicator light at the router? Is it green color green, red, orange? Okay.\n\nAnd Okay. Is it okay if I request a picture via email of the setup there? Yeah. For me to have a reference as well. I already send you an email from the registered email that we have here on our in your account.\n\nYeah. Okay. Is it okay if we end this call? Then I'll just wait for the picture, then I'll get back to you once I review the picture. Okay.\n\nI'll just wait for the pictures then.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.1049233302474022},{"text":"Hello.","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.16838136315345764},{"text":"Good afternoon.","start":3.28,"end":4.16,"sentiment":"positive","sentiment_score":0.4112451821565628},{"text":"This is Maureen from Airtel.","start":4.16,"end":6.1,"sentiment":"neutral","sentiment_score":0.23551976978778838},{"text":"Am I speaking with Melinda?","start":6.96,"end":8.34,"sentiment":"neutral","sentiment_score":0.1630483403801918}],"sentiment":"neutral","sentiment_score":0.22061682918242045,"num_words":14,"start":2.3999999,"end":8.34},{"sentences":[{"text":"Yes.","start":16.695,"end":17.015,"sentiment":"neutral","sentiment_score":0.07076787948608398},{"text":"Hello.","start":17.015,"end":17.515,"sentiment":"neutral","sentiment_score":0.07069399207830429},{"text":"This is Maureen from Airtel Australia.","start":17.575,"end":19.755001,"sentiment":"neutral","sentiment_score":0.12485546246170998},{"text":"Yeah.","start":21.735,"end":22.235,"sentiment":"neutral","sentiment_score":0.07792104780673981},{"text":"Just wanted to check-in because we noticed that the router has been delivered, but the service is still offline.","start":22.295,"end":27.755001,"sentiment":"neutral","sentiment_score":-0.1137543681420778}],"sentiment":"neutral","sentiment_score":-0.04260061787707465,"num_words":28,"start":16.695,"end":27.755001},{"sentences":[{"text":"Do you need assistance, or are you running into any issues?","start":28.55,"end":31.77,"sentiment":"neutral","sentiment_score":-0.06436717340892012},{"text":"Connecting.","start":33.59,"end":34.09,"sentiment":"neutral","sentiment_score":-0.20456282794475555},{"text":"Mhmm.","start":36.23,"end":36.48,"sentiment":"neutral","sentiment_score":-0.03555045276880264},{"text":"Okay.","start":36.48,"end":36.98,"sentiment":"neutral","sentiment_score":-0.0324501097202301},{"text":"Mhmm.","start":52.545,"end":53.045,"sentiment":"neutral","sentiment_score":-0.10844309628009796}],"sentiment":"neutral","sentiment_score":-0.0726030262808005,"num_words":15,"start":28.55,"end":53.045},{"sentences":[{"text":"Mhmm.","start":63.28,"end":63.44,"sentiment":"neutral","sentiment_score":-0.04649864137172699},{"text":"You mean the box that we provided, the router?","start":63.44,"end":66.18,"sentiment":"neutral","sentiment_score":-0.052037373185157776},{"text":"Yeah.","start":70.695,"end":70.935,"sentiment":"neutral","sentiment_score":-0.0053447335958480835},{"text":"That's the router.","start":70.935,"end":71.995,"sentiment":"neutral","sentiment_score":0.011791267121831575},{"text":"Mhmm.","start":72.215,"end":72.715,"sentiment":"neutral","sentiment_score":0.01892130821943283}],"sentiment":"neutral","sentiment_score":-0.0310589749366045,"num_words":15,"start":63.28,"end":72.715},{"sentences":[{"text":"That router should be connected to the NTT box, the box on your wall mounted on your wall for you to establish a connection.","start":73.255,"end":81.41,"sentiment":"neutral","sentiment_score":0.03437196626327932},{"text":"Can you see a black box or a white box On your wall, there's no modem or, like, a small box?","start":85.39,"end":98.275,"sentiment":"neutral","sentiment_score":-0.0772994054215295},{"text":"Mhmm.","start":103.615,"end":104.115,"sentiment":"neutral","sentiment_score":-0.036230869591236115},{"text":"Mhmm.","start":105.175,"end":105.675,"sentiment":"neutral","sentiment_score":-0.02153298445045948},{"text":"Okay.","start":106.735,"end":107.055,"sentiment":"neutral","sentiment_score":-0.02229609340429306}],"sentiment":"neutral","sentiment_score":-0.018300422312070925,"num_words":48,"start":73.255,"end":107.055},{"sentences":[{"text":"I see.","start":107.055,"end":107.73,"sentiment":"neutral","sentiment_score":-0.021616950631141663},{"text":"How about on the hallway or on the bedroom?","start":108.69,"end":112.39,"sentiment":"neutral","sentiment_score":-0.019483647619684536},{"text":"Mhmm.","start":117.490005,"end":117.990005,"sentiment":"neutral","sentiment_score":-0.017945103347301483},{"text":"Because there should be a network termination device installed at the area on where we were going to connect the router.","start":118.130005,"end":125.765,"sentiment":"neutral","sentiment_score":-0.061148918455555326},{"text":"Mhmm.","start":128.145,"end":128.645,"sentiment":"neutral","sentiment_score":-0.15181758999824524}],"sentiment":"neutral","sentiment_score":-0.049190491492695665,"num_words":34,"start":107.055,"end":128.645},{"sentences":[{"text":"There's no Mhmm.","start":131.585,"end":137.15001,"sentiment":"neutral","sentiment_score":-0.2802191972732544},{"text":"When you sign up for the service, how did you know that the service is Lindholm, or you don't have the idea?","start":139.13,"end":147.63,"sentiment":"neutral","sentiment_score":-0.010401233311065218},{"text":"Mhmm.","start":160.61499,"end":161.11499,"sentiment":"neutral","sentiment_score":-0.0102625684812665},{"text":"Okay.","start":163.415,"end":163.915,"sentiment":"neutral","sentiment_score":-0.0006812233477830887},{"text":"But they did not mention about the box that should be on the address.","start":164.215,"end":169.26999,"sentiment":"neutral","sentiment_score":-0.06918526986347777}],"sentiment":"neutral","sentiment_score":-0.0499761535263643,"num_words":41,"start":131.585,"end":169.26999},{"sentences":[{"text":"Okay.","start":178.76999,"end":179.26999,"sentiment":"neutral","sentiment_score":0.0189363956451416},{"text":"Yeah.","start":179.48999,"end":179.955,"sentiment":"neutral","sentiment_score":0.035435743629932404},{"text":"Using the yellow cable that we provided.","start":180.755,"end":183.635,"sentiment":"neutral","sentiment_score":0.03024279751947948},{"text":"Is it a yellow cable?","start":183.635,"end":184.855,"sentiment":"neutral","sentiment_score":-0.007450972869992256},{"text":"Okay.","start":210.03499,"end":210.53499,"sentiment":"neutral","sentiment_score":0.1206003800034523}],"sentiment":"neutral","sentiment_score":0.02329448250432809,"num_words":15,"start":178.76999,"end":210.53499},{"sentences":[{"text":"That should work also.","start":210.75499,"end":212.935,"sentiment":"neutral","sentiment_score":0.20129863917827606},{"text":"Mhmm.","start":216.515,"end":217.015,"sentiment":"neutral","sentiment_score":-0.02822067029774189},{"text":"Yes.","start":296.855,"end":297.095,"sentiment":"neutral","sentiment_score":-0.030115412548184395},{"text":"Hello?","start":297.095,"end":297.595,"sentiment":"neutral","sentiment_score":-0.03692108765244484},{"text":"Mhmm.","start":297.73502,"end":298.23502,"sentiment":"neutral","sentiment_score":-0.03505075350403786}],"sentiment":"neutral","sentiment_score":0.08436082908883691,"num_words":8,"start":210.75499,"end":298.23502},{"sentences":[{"text":"It's secure.","start":318.155,"end":322.25497,"sentiment":"neutral","sentiment_score":-0.3159840404987335},{"text":"Actually, you can use other modem as long as it's compatible with Optic fiber pre connection.","start":330.13998,"end":336.0,"sentiment":"neutral","sentiment_score":0.08426529401913285},{"text":"And we'll need to configure it if ever, like, log in to the router's interface and enter the credentials for you to establish a connection.","start":336.86,"end":346.60498,"sentiment":"neutral","sentiment_score":0.04188411016017199},{"text":"Because that router is is already preconfigured, so all we need to do is connect it to the NTT box.","start":346.985,"end":355.805,"sentiment":"neutral","sentiment_score":0.09278014469891786},{"text":"Mhmm.","start":357.705,"end":358.205,"sentiment":"neutral","sentiment_score":0.043496593832969666}],"sentiment":"neutral","sentiment_score":0.05722623226756696,"num_words":64,"start":318.155,"end":358.205},{"sentences":[{"text":"But if ever you want to change router, just let us know.","start":360.59,"end":365.25,"sentiment":"neutral","sentiment_score":0.02587110921740532},{"text":"Okay.","start":367.79,"end":368.29,"sentiment":"neutral","sentiment_score":0.06595082581043243},{"text":"Yeah.","start":370.19,"end":370.69,"sentiment":"neutral","sentiment_score":0.1134835034608841},{"text":"Let me just check.","start":379.115,"end":380.255,"sentiment":"neutral","sentiment_score":0.07813853584229946},{"text":"Is the router already connected to the NGT box?","start":382.955,"end":385.68,"sentiment":"neutral","sentiment_score":0.0917465446723832}],"sentiment":"neutral","sentiment_score":0.06030224760373434,"num_words":27,"start":360.59,"end":385.68},{"sentences":[{"text":"Mhmm.","start":391.75998,"end":392.16,"sentiment":"neutral","sentiment_score":0.0882008969783783},{"text":"Okay.","start":392.16,"end":392.63998,"sentiment":"neutral","sentiment_score":0.1170746609568596},{"text":"Let me just have it check on our end as well.","start":392.63998,"end":395.53998,"sentiment":"neutral","sentiment_score":0.13673124801028858},{"text":"Let's just wait a few minutes for it to establish a connection because it's still showing off sign here.","start":400.16,"end":405.465,"sentiment":"neutral","sentiment_score":0.09902604826186832},{"text":"Yeah.","start":407.205,"end":407.705,"sentiment":"neutral","sentiment_score":0.0204678513109684}],"sentiment":"neutral","sentiment_score":0.10943278952529936,"num_words":33,"start":391.75998,"end":407.705},{"sentences":[{"text":"No.","start":412.88498,"end":413.37,"sentiment":"neutral","sentiment_score":-0.0837557315826416},{"text":"No extra stop needed.","start":413.77,"end":415.38998,"sentiment":"neutral","sentiment_score":-0.12156856060028076},{"text":"You just need to connect it to the NTD box.","start":415.53,"end":417.94998,"sentiment":"neutral","sentiment_score":-0.04923225846141577},{"text":"May I know on what port is it connected at the back of your router at the Tender router?","start":422.65,"end":437.165,"sentiment":"neutral","sentiment_score":-0.02043007676930804},{"text":"May I know on what port the cable is connected at the router?","start":438.185,"end":442.61,"sentiment":"neutral","sentiment_score":-0.03238432052043768}],"sentiment":"neutral","sentiment_score":-0.03981957838256309,"num_words":47,"start":412.88498,"end":442.61},{"sentences":[{"text":"At the back of your router.","start":450.11,"end":451.65,"sentiment":"neutral","sentiment_score":-0.05287335875133673},{"text":"Mhmm.","start":451.87,"end":452.37,"sentiment":"neutral","sentiment_score":-0.015770629048347473},{"text":"There's, like, four ports there available.","start":453.245,"end":456.305,"sentiment":"neutral","sentiment_score":-0.011143997311592102},{"text":"May I know Yes.","start":457.00497,"end":458.065,"sentiment":"neutral","sentiment_score":0.0017032690811902287},{"text":"Is it L A N 1?","start":461.405,"end":463.025,"sentiment":"neutral","sentiment_score":-0.0007975627668201923}],"sentiment":"neutral","sentiment_score":-0.017297698508786118,"num_words":23,"start":450.11,"end":463.025},{"sentences":[{"text":"Is it A L N L A N Court?","start":470.62,"end":474.88,"sentiment":"neutral","sentiment_score":-0.010476215225127008},{"text":"There's no LAN or ONE?","start":500.61002,"end":502.95,"sentiment":"neutral","sentiment_score":-0.00429247347638011},{"text":"It's still showing offline here.","start":557.76996,"end":559.87,"sentiment":"neutral","sentiment_score":-0.24443961679935455},{"text":"I think the cable is plugged in to an incorrect port.","start":560.415,"end":565.15497,"sentiment":"negative","sentiment_score":-0.5623931397091259},{"text":"Mhmm.","start":569.375,"end":569.875,"sentiment":"neutral","sentiment_score":-0.06358890235424042}],"sentiment":"neutral","sentiment_score":-0.24476967185675616,"num_words":31,"start":470.62,"end":569.875},{"sentences":[{"text":"Can we try to the last port near the power cable?","start":570.65497,"end":575.82,"sentiment":"neutral","sentiment_score":-0.07502078908410939},{"text":"Mhmm.","start":583.96,"end":584.46,"sentiment":"neutral","sentiment_score":0.006190343759953976},{"text":"May I know the color of the indicator light at the router?","start":644.085,"end":646.665,"sentiment":"neutral","sentiment_score":0.03070972456286351},{"text":"Is it green color green, red, orange?","start":647.125,"end":650.825,"sentiment":"neutral","sentiment_score":0.017272254718201503},{"text":"Okay.","start":653.045,"end":653.545,"sentiment":"neutral","sentiment_score":0.03416409343481064}],"sentiment":"neutral","sentiment_score":-0.009232867654645815,"num_words":32,"start":570.65497,"end":653.545},{"sentences":[{"text":"And Okay.","start":664.64996,"end":670.455,"sentiment":"neutral","sentiment_score":0.07486698403954506},{"text":"Is it okay if I request a picture via email of the setup there?","start":672.03503,"end":677.575,"sentiment":"neutral","sentiment_score":0.1934503519109317},{"text":"Yeah.","start":679.79504,"end":680.115,"sentiment":"neutral","sentiment_score":0.14821888506412506},{"text":"For me to have a reference as well.","start":680.115,"end":682.32,"sentiment":"neutral","sentiment_score":0.14214209467172623},{"text":"I already send you an email from the registered email that we have here on our in your account.","start":719.19,"end":728.17,"sentiment":"neutral","sentiment_score":0.08282016786305528}],"sentiment":"neutral","sentiment_score":0.12993131196972998,"num_words":44,"start":664.64996,"end":728.17},{"sentences":[{"text":"Yeah.","start":733.115,"end":733.615,"sentiment":"neutral","sentiment_score":0.12796422839164734},{"text":"Okay.","start":791.655,"end":792.09,"sentiment":"neutral","sentiment_score":0.09739626944065094},{"text":"Is it okay if we end this call?","start":792.57,"end":795.21,"sentiment":"neutral","sentiment_score":0.05230301548726857},{"text":"Then I'll just wait for the picture, then I'll get back to you once I review the picture.","start":795.21,"end":800.67004,"sentiment":"neutral","sentiment_score":0.047756043159299426},{"text":"Okay.","start":800.81,"end":801.31,"sentiment":"neutral","sentiment_score":0.06131928414106369}],"sentiment":"neutral","sentiment_score":0.053955609749617245,"num_words":29,"start":733.115,"end":801.31},{"sentences":[{"text":"I'll just wait for the pictures then.","start":801.37006,"end":803.39,"sentiment":"neutral","sentiment_score":0.07787230664065906}],"sentiment":"neutral","sentiment_score":0.07787230664065906,"num_words":7,"start":801.37006,"end":803.39}]}}]},{"alternatives":[{"transcript":"Luann speaking. Yes, sir. Where are you from? Hello? Yes. Yes. Yes. We haven't been able to connect it. It looks like we've been is the router and the modem the same thing? Because when you look at the connection, we it appears that we don't have all the lights that go on the side. We've only got a black box with four and 10 of things on it, which is the dual band WiFi six router. Was it meant to be a modem as well? Yeah. We've only got the router. Is it meant to be a modem? Okay. What box mounted on our wall? No? No. There's not no. Not that we're seeing. We're this is a unit block, so not a house. I'm just looking now. So it should be a right. Okay. Well, that seems to be what the problem is. That we don't that would doesn't appear to be okay. Because we're we're we're advised by the Telstra that Linton were the ones who were registered as the providers. Mhmm. Okay. Hang on. There's okay. Yeah. Yeah. Yeah. I've found a black box. Right. Okay. So I just plug it into that, do I? You see the same here. Let's see. I don't think have a look at my son's got it. Yeah. We're looking for a yellow table. My okay. It's a gray cable that we've got, not a yellow cable. Okay. So I put that in there. Sorry. I'm just gonna take it out of I had it in the wall socket. Yeah. One second. That's what we have previously. Righty o. My son was concerned because he looked up the router and he said that that particular router is renowned for being hacked. Hello? Is it yes. My son looked up the router because it's a was it a test that's with t? The actual router that was sent, he did say that that was tender. He said that it's not very secure. That that's it tender and and that they regularly hack. Can we use any modem, or do we have to use that modem? Right. Right. Raj. Right. Okay. So put that up there. Okay. So we just ring you if we get a new router. Yeah. Okay. Fantastic. So does it show that we're now connected? Is that what's happening at your end? Yes. I've put it all in now. Yes. It's flashing green. Okay. Do I have to do anything to make it connect? Sorry. I think my my husband might understand that question. No. No. It won't. Sorry. What was the question? Shit. What do you mean? I don't understand. The keyboard? I thought it's connected. Mhmm. Yeah. Yeah. Yeah. It's in that first port. It's one it's in the first port. Yep. In the N 1? No. It's in L I N. I think it's W I N. Oh, what's that? Can you rate it? And it's just it's labeled 1234. That's it. The middle 1. That's the landline, man. Look. See the middle ones? Can you look at the box? So I'll move it into the middle one. Hang on. There's that middle one. Because there's 4 there. And there's 4 there. Yeah. No. The middle is in Twenties. Yep. They have the two middle ones say l A N. Okay. That's all we can do, they own. Yep. Okay. So we've done that now. Let me try one of the other ports. And then it's gone. Okay. I've put next to the tab is kind of Yep. Near it. Yep. The next one. Okay. That's where it was previously, I think. Yep. That would be on our end. Green. The browser's green and the little box up at the top is the one with the computer looking thing is flashing green and the sun thing is flashing green. Make sure that's in properly. Yeah. I'm sending it from my husband's phone. So yep. Which where where do I email it? Hang on a sec. Alright. Let me have a look. K. I just sent those through. You need the mobile and serial number as well. Okay. Sure. No problem. Okay. Great. 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speaking. Yes, sir. Where are you from? Hello? Yes.\n\nYes. Yes. We haven't been able to connect it. It looks like we've been is the router and the modem the same thing? Because when you look at the connection, we it appears that we don't have all the lights that go on the side.\n\nWe've only got a black box with four and 10 of things on it, which is the dual band WiFi six router. Was it meant to be a modem as well? Yeah. We've only got the router. Is it meant to be a modem?\n\nOkay. What box mounted on our wall? No? No. There's not no.\n\nNot that we're seeing. We're this is a unit block, so not a house. I'm just looking now. So it should be a right. Okay.\n\nWell, that seems to be what the problem is. That we don't that would doesn't appear to be okay. Because we're we're we're advised by the Telstra that Linton were the ones who were registered as the providers. Mhmm. Okay.\n\nHang on. There's okay. Yeah. Yeah. Yeah.\n\nI've found a black box. Right. Okay. So I just plug it into that, do I? You see the same here.\n\nLet's see. I don't think have a look at my son's got it. Yeah. We're looking for a yellow table. My okay.\n\nIt's a gray cable that we've got, not a yellow cable. Okay. So I put that in there. Sorry. I'm just gonna take it out of I had it in the wall socket.\n\nYeah. One second. That's what we have previously. Righty o. My son was concerned because he looked up the router and he said that that particular router is renowned for being hacked.\n\nHello? Is it yes. My son looked up the router because it's a was it a test that's with t? The actual router that was sent, he did say that that was tender. He said that it's not very secure.\n\nThat that's it tender and and that they regularly hack. Can we use any modem, or do we have to use that modem? Right. Right. Raj.\n\nRight. Okay. So put that up there. Okay. So we just ring you if we get a new router.\n\nYeah. Okay. Fantastic. So does it show that we're now connected? Is that what's happening at your end?\n\nYes. I've put it all in now. Yes. It's flashing green. Okay.\n\nDo I have to do anything to make it connect? Sorry. I think my my husband might understand that question. No. No.\n\nIt won't. Sorry. What was the question? Shit. What do you mean?\n\nI don't understand. The keyboard? I thought it's connected. Mhmm. Yeah.\n\nYeah. Yeah. It's in that first port. It's one it's in the first port. Yep.\n\nIn the N 1? No. It's in L I N. I think it's W I N. Oh, what's that?\n\nCan you rate it? And it's just it's labeled 1234. That's it. The middle 1. That's the landline, man.\n\nLook. See the middle ones? Can you look at the box? So I'll move it into the middle one. Hang on.\n\nThere's that middle one. Because there's 4 there. And there's 4 there. Yeah. No.\n\nThe middle is in Twenties. Yep. They have the two middle ones say l A N. Okay. That's all we can do, they own.\n\nYep. Okay. So we've done that now. Let me try one of the other ports. And then it's gone.\n\nOkay. I've put next to the tab is kind of Yep. Near it. Yep. The next one.\n\nOkay. That's where it was previously, I think. Yep. That would be on our end. Green.\n\nThe browser's green and the little box up at the top is the one with the computer looking thing is flashing green and the sun thing is flashing green. Make sure that's in properly. Yeah. I'm sending it from my husband's phone. So yep.\n\nWhich where where do I email it? Hang on a sec. Alright. Let me have a look. K.\n\nI just sent those through. You need the mobile and serial number as well. Okay. Sure. No problem.\n\nOkay. Great. Thanks.","paragraphs":[{"sentences":[{"text":"Luann speaking.","start":0.39999998,"end":1.14,"sentiment":"neutral","sentiment_score":0.016957074403762814},{"text":"Yes, sir.","start":9.2,"end":9.679999,"sentiment":"neutral","sentiment_score":0.1366894319653511},{"text":"Where are you from?","start":9.679999,"end":10.58,"sentiment":"neutral","sentiment_score":0.052133722230792046},{"text":"Hello?","start":15.955,"end":16.455,"sentiment":"neutral","sentiment_score":0.03553686663508415},{"text":"Yes.","start":20.835001,"end":21.335001,"sentiment":"neutral","sentiment_score":0.11171352863311768}],"sentiment":"neutral","sentiment_score":0.06630782969295979,"num_words":10,"start":0.39999998,"end":21.335001},{"sentences":[{"text":"Yes.","start":28.755001,"end":29.255001,"sentiment":"neutral","sentiment_score":-0.018943093717098236},{"text":"Yes.","start":32.57,"end":32.89,"sentiment":"neutral","sentiment_score":-0.06182261556386947},{"text":"We haven't been able to connect 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well?","start":57.84,"end":65.56,"sentiment":"neutral","sentiment_score":-0.08234840879837672},{"text":"Yeah.","start":67.2,"end":67.44,"sentiment":"neutral","sentiment_score":-0.06457753479480743},{"text":"We've only got the router.","start":67.44,"end":68.56,"sentiment":"neutral","sentiment_score":-0.08051022738218308},{"text":"Is it meant to be a modem?","start":68.56,"end":69.86,"sentiment":"neutral","sentiment_score":-0.05614483569349561}],"sentiment":"neutral","sentiment_score":-0.10130619537085295,"num_words":44,"start":49.195,"end":69.86},{"sentences":[{"text":"Okay.","start":71.795,"end":72.295,"sentiment":"neutral","sentiment_score":0.022130541503429413},{"text":"What box mounted on our wall?","start":82.115,"end":84.055,"sentiment":"neutral","sentiment_score":-0.014375285866359869},{"text":"No?","start":96.39,"end":96.89,"sentiment":"neutral","sentiment_score":-0.12377838790416718},{"text":"No.","start":96.95,"end":97.19,"sentiment":"neutral","sentiment_score":-0.18932867050170896},{"text":"There's not no.","start":97.19,"end":99.635,"sentiment":"neutral","sentiment_score":-0.1352754831314087}],"sentiment":"neutral","sentiment_score":-0.065254556791236,"num_words":12,"start":71.795,"end":99.635},{"sentences":[{"text":"Not that we're seeing.","start":99.635,"end":100.915,"sentiment":"neutral","sentiment_score":-0.1670212186872959},{"text":"We're this is a unit block, so not a house.","start":100.915,"end":103.895,"sentiment":"neutral","sentiment_score":-0.14855743646621705},{"text":"I'm just looking now.","start":114.74,"end":116.03999,"sentiment":"neutral","sentiment_score":-0.03322183061391115},{"text":"So it should be a right.","start":118.42,"end":127.365,"sentiment":"neutral","sentiment_score":-0.04282737957934538},{"text":"Okay.","start":127.604996,"end":127.845,"sentiment":"neutral","sentiment_score":-0.0349830724298954}],"sentiment":"neutral","sentiment_score":-0.10313975647091865,"num_words":25,"start":99.635,"end":127.845},{"sentences":[{"text":"Well, that seems to be what the problem is.","start":127.845,"end":130.425,"sentiment":"negative","sentiment_score":-0.38692862457699245},{"text":"That we don't that would doesn't appear to be okay.","start":131.285,"end":137.395,"sentiment":"neutral","sentiment_score":-0.27237924486398696},{"text":"Because we're we're we're advised by the Telstra that Linton were the ones who were registered as the providers.","start":146.51,"end":158.795,"sentiment":"neutral","sentiment_score":-0.031063736269348545},{"text":"Mhmm.","start":160.935,"end":161.435,"sentiment":"neutral","sentiment_score":-0.005828750319778919},{"text":"Okay.","start":167.975,"end":168.215,"sentiment":"neutral","sentiment_score":-0.02139947935938835}],"sentiment":"neutral","sentiment_score":-0.17058973221573978,"num_words":40,"start":127.845,"end":168.215},{"sentences":[{"text":"Hang on.","start":168.215,"end":168.695,"sentiment":"neutral","sentiment_score":-0.022725884336978197},{"text":"There's okay.","start":168.695,"end":170.455,"sentiment":"neutral","sentiment_score":-0.006946427747607231},{"text":"Yeah.","start":170.455,"end":170.615,"sentiment":"neutral","sentiment_score":0.002733238972723484},{"text":"Yeah.","start":170.615,"end":170.775,"sentiment":"neutral","sentiment_score":0.0036837225779891014},{"text":"Yeah.","start":170.775,"end":171.175,"sentiment":"neutral","sentiment_score":0.0013428814709186554}],"sentiment":"neutral","sentiment_score":-0.007369254449648517,"num_words":7,"start":168.215,"end":171.175},{"sentences":[{"text":"I've found a black box.","start":171.175,"end":172.65,"sentiment":"neutral","sentiment_score":-0.06171417459845543},{"text":"Right.","start":174.56999,"end":175.06999,"sentiment":"neutral","sentiment_score":0.011573174968361856},{"text":"Okay.","start":175.45,"end":175.95,"sentiment":"neutral","sentiment_score":0.01218939572572708},{"text":"So I just plug it into that, do I?","start":176.32999,"end":178.75,"sentiment":"neutral","sentiment_score":0.015830294125609927},{"text":"You see the same here.","start":179.68999,"end":181.06999,"sentiment":"neutral","sentiment_score":0.04261242114007473}],"sentiment":"neutral","sentiment_score":0.0033679262158416564,"num_words":21,"start":171.175,"end":181.06999},{"sentences":[{"text":"Let's see.","start":186.66501,"end":187.38501,"sentiment":"neutral","sentiment_score":-0.04036623798310757},{"text":"I don't think have a look at my son's got it.","start":187.38501,"end":190.66501,"sentiment":"neutral","sentiment_score":-0.25510468266227027},{"text":"Yeah.","start":190.66501,"end":191.16501,"sentiment":"neutral","sentiment_score":-0.06629583239555359},{"text":"We're looking for a yellow table.","start":192.74501,"end":195.725,"sentiment":"neutral","sentiment_score":-0.05085997345546881},{"text":"My okay.","start":203.94,"end":205.96,"sentiment":"neutral","sentiment_score":0.013481412082910538}],"sentiment":"neutral","sentiment_score":-0.14688076519153334,"num_words":22,"start":186.66501,"end":205.96},{"sentences":[{"text":"It's a gray cable that we've got, not a yellow cable.","start":206.5,"end":209.24,"sentiment":"neutral","sentiment_score":0.019374941899017853},{"text":"Okay.","start":213.735,"end":214.05501,"sentiment":"neutral","sentiment_score":0.03816644847393036},{"text":"So I put that in there.","start":214.05501,"end":215.515,"sentiment":"neutral","sentiment_score":0.025867295141021412},{"text":"Sorry.","start":218.215,"end":218.535,"sentiment":"neutral","sentiment_score":-0.12898436188697815},{"text":"I'm just gonna take it out of I had it in the wall socket.","start":218.535,"end":221.195,"sentiment":"neutral","sentiment_score":-0.12665191665291786}],"sentiment":"neutral","sentiment_score":-0.04532171560056282,"num_words":33,"start":206.5,"end":221.195},{"sentences":[{"text":"Yeah.","start":275.785,"end":275.945,"sentiment":"neutral","sentiment_score":-0.03317827731370926},{"text":"One second.","start":275.945,"end":276.685,"sentiment":"neutral","sentiment_score":-0.04720642417669296},{"text":"That's what we have previously.","start":278.585,"end":279.885,"sentiment":"neutral","sentiment_score":-0.047070035338401796},{"text":"Righty o.","start":281.14,"end":281.94,"sentiment":"neutral","sentiment_score":-0.030853744596242905},{"text":"My son was concerned because he looked up the router and he said that that particular router is renowned for being hacked.","start":281.94,"end":289.48,"sentiment":"neutral","sentiment_score":-0.2937317138368433}],"sentiment":"neutral","sentiment_score":-0.21521082799881697,"num_words":32,"start":275.785,"end":289.48},{"sentences":[{"text":"Hello?","start":293.78,"end":294.28,"sentiment":"neutral","sentiment_score":-0.08042733371257782},{"text":"Is it yes.","start":297.19498,"end":299.935,"sentiment":"neutral","sentiment_score":-0.019180864406128723},{"text":"My son looked up the router because it's a was it a test that's with t?","start":300.235,"end":305.85498,"sentiment":"neutral","sentiment_score":-0.07340399245731533},{"text":"The actual router that was sent, he did say that that was tender.","start":308.07498,"end":313.63998,"sentiment":"neutral","sentiment_score":-0.29336472428761995},{"text":"He said that it's not very secure.","start":313.86,"end":317.87997,"sentiment":"negative","sentiment_score":-0.5101994488920484}],"sentiment":"neutral","sentiment_score":-0.2174392841057852,"num_words":40,"start":293.78,"end":317.87997},{"sentences":[{"text":"That that's it tender and and that they regularly hack.","start":320.81998,"end":324.68,"sentiment":"negative","sentiment_score":-0.36566833406686783},{"text":"Can we use any modem, or do we have to use that modem?","start":324.95502,"end":328.095,"sentiment":"neutral","sentiment_score":-0.11093013676313254},{"text":"Right.","start":336.875,"end":337.375,"sentiment":"neutral","sentiment_score":-0.06729301810264587},{"text":"Right.","start":343.05,"end":343.55,"sentiment":"neutral","sentiment_score":0.034064918756484985},{"text":"Raj.","start":350.88998,"end":351.38998,"sentiment":"neutral","sentiment_score":0.08149947226047516}],"sentiment":"neutral","sentiment_score":-0.19425014406442642,"num_words":26,"start":320.81998,"end":351.38998},{"sentences":[{"text":"Right.","start":356.565,"end":357.045,"sentiment":"neutral","sentiment_score":0.06923522800207138},{"text":"Okay.","start":357.045,"end":357.545,"sentiment":"neutral","sentiment_score":0.06637415289878845},{"text":"So put that up there.","start":357.685,"end":361.305,"sentiment":"neutral","sentiment_score":0.02793287895619869},{"text":"Okay.","start":366.54,"end":367.04,"sentiment":"neutral","sentiment_score":0.05432610958814621},{"text":"So we just ring you if we get a new router.","start":367.18,"end":369.36,"sentiment":"neutral","sentiment_score":0.05845741284164516}],"sentiment":"neutral","sentiment_score":0.05119112771200506,"num_words":19,"start":356.565,"end":369.36},{"sentences":[{"text":"Yeah.","start":371.34,"end":371.74,"sentiment":"neutral","sentiment_score":0.17146036028862},{"text":"Okay.","start":371.74,"end":372.13998,"sentiment":"positive","sentiment_score":0.40509867668151855},{"text":"Fantastic.","start":372.13998,"end":372.63998,"sentiment":"positive","sentiment_score":0.7000080943107605},{"text":"So does it show that we're now connected?","start":373.5,"end":375.26,"sentiment":"positive","sentiment_score":0.42988403141498566},{"text":"Is that what's happening at your end?","start":375.26,"end":377.04,"sentiment":"neutral","sentiment_score":0.2464603270803179}],"sentiment":"positive","sentiment_score":0.3578256484535005,"num_words":18,"start":371.34,"end":377.04},{"sentences":[{"text":"Yes.","start":387.375,"end":387.695,"sentiment":"neutral","sentiment_score":0.1471625566482544},{"text":"I've put it all in now.","start":387.695,"end":388.815,"sentiment":"neutral","sentiment_score":0.19107719759146372},{"text":"Yes.","start":388.815,"end":389.215,"sentiment":"neutral","sentiment_score":0.18494664132595065},{"text":"It's flashing green.","start":389.215,"end":390.435,"sentiment":"neutral","sentiment_score":0.14786820113658905},{"text":"Okay.","start":405.84,"end":406.34,"sentiment":"neutral","sentiment_score":0.03047957457602024}],"sentiment":"neutral","sentiment_score":0.16272138012573123,"num_words":12,"start":387.375,"end":406.34},{"sentences":[{"text":"Do I have to do anything to make it connect?","start":408.185,"end":410.525,"sentiment":"neutral","sentiment_score":-0.006025090254843235},{"text":"Sorry.","start":430.54,"end":430.94,"sentiment":"neutral","sentiment_score":-0.10415785759687424},{"text":"I think my my husband might understand that question.","start":430.94,"end":433.41998,"sentiment":"neutral","sentiment_score":-0.14218903995222515},{"text":"No.","start":433.41998,"end":433.74,"sentiment":"neutral","sentiment_score":-0.1703629195690155},{"text":"No.","start":433.74,"end":433.9,"sentiment":"neutral","sentiment_score":-0.19672591984272003}],"sentiment":"neutral","sentiment_score":-0.08232722541486676,"num_words":22,"start":408.185,"end":433.9},{"sentences":[{"text":"It won't.","start":433.9,"end":434.56,"sentiment":"neutral","sentiment_score":-0.17746368795633316},{"text":"Sorry.","start":435.365,"end":435.76498,"sentiment":"neutral","sentiment_score":-0.09802228212356567},{"text":"What was the question?","start":435.76498,"end":441.705,"sentiment":"neutral","sentiment_score":-0.0607155617326498},{"text":"Shit.","start":445.685,"end":445.925,"sentiment":"neutral","sentiment_score":-0.04679005593061447},{"text":"What do you mean?","start":445.925,"end":446.565,"sentiment":"neutral","sentiment_score":-0.06359510216861963}],"sentiment":"neutral","sentiment_score":-0.08308186413099368,"num_words":12,"start":433.9,"end":446.565},{"sentences":[{"text":"I don't understand.","start":446.565,"end":447.38498,"sentiment":"neutral","sentiment_score":-0.145926371216774},{"text":"The keyboard?","start":447.445,"end":448.185,"sentiment":"neutral","sentiment_score":-0.09217043593525887},{"text":"I thought it's connected.","start":450.1,"end":451.32,"sentiment":"neutral","sentiment_score":-0.056247709318995476},{"text":"Mhmm.","start":452.98,"end":453.48,"sentiment":"neutral","sentiment_score":-0.012041774578392506},{"text":"Yeah.","start":454.66,"end":455.16,"sentiment":"neutral","sentiment_score":-0.0014844071120023727}],"sentiment":"neutral","sentiment_score":-0.07823972768065604,"num_words":11,"start":446.565,"end":455.16},{"sentences":[{"text":"Yeah.","start":456.02,"end":456.42,"sentiment":"neutral","sentiment_score":0.005478661507368088},{"text":"Yeah.","start":456.42,"end":456.66,"sentiment":"neutral","sentiment_score":0.005486899986863136},{"text":"It's in that first port.","start":456.66,"end":458.28,"sentiment":"neutral","sentiment_score":-0.0017462668009102344},{"text":"It's one it's in the first port.","start":458.5,"end":460.1,"sentiment":"neutral","sentiment_score":0.004700052086263895},{"text":"Yep.","start":460.1,"end":460.6,"sentiment":"neutral","sentiment_score":0.023983951658010483}],"sentiment":"neutral","sentiment_score":0.00394123625010252,"num_words":15,"start":456.02,"end":460.6},{"sentences":[{"text":"In the N 1?","start":464.58502,"end":465.625,"sentiment":"neutral","sentiment_score":-0.012499083764851093},{"text":"No.","start":465.625,"end":465.945,"sentiment":"neutral","sentiment_score":-0.045334432274103165},{"text":"It's in L I N.","start":465.945,"end":467.165,"sentiment":"neutral","sentiment_score":-0.019627244025468827},{"text":"I think it's W I N.","start":473.30502,"end":475.005,"sentiment":"neutral","sentiment_score":-0.01365812604005138},{"text":"Oh, what's that?","start":475.065,"end":475.70502,"sentiment":"neutral","sentiment_score":0.007789976506804426}],"sentiment":"neutral","sentiment_score":-0.01326556916740772,"num_words":19,"start":464.58502,"end":475.70502},{"sentences":[{"text":"Can you rate it?","start":475.70502,"end":477.03,"sentiment":"neutral","sentiment_score":0.02392003871500492},{"text":"And it's just it's labeled 1234.","start":494.795,"end":497.855,"sentiment":"neutral","sentiment_score":0.02641565352678299},{"text":"That's it.","start":498.635,"end":499.45502,"sentiment":"neutral","sentiment_score":0.024172913283109665},{"text":"The middle 1.","start":500.55502,"end":501.535,"sentiment":"neutral","sentiment_score":-0.00394096535940965},{"text":"That's the landline, man.","start":503.11502,"end":505.595,"sentiment":"neutral","sentiment_score":0.004261735652107745}],"sentiment":"neutral","sentiment_score":0.016197049953533632,"num_words":19,"start":475.70502,"end":505.595},{"sentences":[{"text":"Look.","start":505.595,"end":505.92,"sentiment":"neutral","sentiment_score":0.009395014494657516},{"text":"See the middle ones?","start":506.08002,"end":507.30002,"sentiment":"neutral","sentiment_score":0.005907198414206505},{"text":"Can you look at the box?","start":507.68002,"end":508.96002,"sentiment":"neutral","sentiment_score":-0.001505983682970206},{"text":"So I'll move it into the middle one.","start":508.96002,"end":510.72,"sentiment":"neutral","sentiment_score":0.009554282645694911},{"text":"Hang on.","start":510.72,"end":511.46002,"sentiment":"neutral","sentiment_score":0.006152789108455181}],"sentiment":"neutral","sentiment_score":0.005367987877911045,"num_words":21,"start":505.595,"end":511.46002},{"sentences":[{"text":"There's that middle one.","start":512.8,"end":513.76,"sentiment":"neutral","sentiment_score":0.004145184764638543},{"text":"Because there's 4 there.","start":513.76,"end":514.9,"sentiment":"neutral","sentiment_score":-0.008919427869841456},{"text":"And there's 4 there.","start":515.36,"end":516.5,"sentiment":"neutral","sentiment_score":-0.008195275207981467},{"text":"Yeah.","start":516.56,"end":516.72003,"sentiment":"neutral","sentiment_score":0.0067280363291502},{"text":"No.","start":516.72003,"end":517.04004,"sentiment":"neutral","sentiment_score":-0.058385707437992096}],"sentiment":"neutral","sentiment_score":-0.007395410311541387,"num_words":14,"start":512.8,"end":517.04004},{"sentences":[{"text":"The middle is in Twenties.","start":517.04004,"end":518.58,"sentiment":"neutral","sentiment_score":-0.02999005652964115},{"text":"Yep.","start":518.64,"end":519.14,"sentiment":"neutral","sentiment_score":0.0366823673248291},{"text":"They have the two middle ones say l A N.","start":519.615,"end":522.275,"sentiment":"neutral","sentiment_score":0.00950296395458281},{"text":"Okay.","start":522.495,"end":522.975,"sentiment":"neutral","sentiment_score":0.0428834855556488},{"text":"That's all we can do, they own.","start":522.975,"end":524.595,"sentiment":"neutral","sentiment_score":0.05084991508296558}],"sentiment":"neutral","sentiment_score":0.015858108973285805,"num_words":24,"start":517.04004,"end":524.595},{"sentences":[{"text":"Yep.","start":524.815,"end":525.315,"sentiment":"neutral","sentiment_score":0.06346016377210617},{"text":"Okay.","start":530.655,"end":531.055,"sentiment":"neutral","sentiment_score":0.02516111172735691},{"text":"So we've done that now.","start":531.055,"end":532.355,"sentiment":"neutral","sentiment_score":0.005294893682003021},{"text":"Let me try one of the other ports.","start":566.91003,"end":568.69,"sentiment":"neutral","sentiment_score":-0.2106745634227991},{"text":"And then it's gone.","start":570.27,"end":571.25,"sentiment":"neutral","sentiment_score":-0.08795243036001921}],"sentiment":"neutral","sentiment_score":-0.10116370973226271,"num_words":19,"start":524.815,"end":571.25},{"sentences":[{"text":"Okay.","start":578.59503,"end":579.09503,"sentiment":"neutral","sentiment_score":-0.02518552914261818},{"text":"I've put next to the tab is kind of Yep.","start":579.55505,"end":581.79504,"sentiment":"neutral","sentiment_score":-0.017074953764677048},{"text":"Near it.","start":581.875,"end":582.59503,"sentiment":"neutral","sentiment_score":-0.013316197320818901},{"text":"Yep.","start":582.59503,"end":582.755,"sentiment":"neutral","sentiment_score":0.017718002200126648},{"text":"The next one.","start":582.755,"end":583.47504,"sentiment":"neutral","sentiment_score":-0.0005404173086086909}],"sentiment":"neutral","sentiment_score":-0.01214533595039564,"num_words":17,"start":578.59503,"end":583.47504},{"sentences":[{"text":"Okay.","start":583.47504,"end":583.955,"sentiment":"neutral","sentiment_score":0.018986402079463005},{"text":"That's where it was previously, I think.","start":583.955,"end":585.875,"sentiment":"neutral","sentiment_score":-0.019596987270883152},{"text":"Yep.","start":585.875,"end":586.35504,"sentiment":"neutral","sentiment_score":0.05837489664554596},{"text":"That would be on our end.","start":586.35504,"end":587.655,"sentiment":"neutral","sentiment_score":0.04191810141007105},{"text":"Green.","start":650.97,"end":651.47,"sentiment":"neutral","sentiment_score":0.01622888445854187}],"sentiment":"neutral","sentiment_score":0.012994992546737194,"num_words":16,"start":583.47504,"end":651.47},{"sentences":[{"text":"The browser's green and the little box up at the top is the one with the computer looking thing is flashing green and the sun thing is flashing green.","start":652.57,"end":663.975,"sentiment":"neutral","sentiment_score":0.032462220253615545},{"text":"Make sure that's in properly.","start":664.75494,"end":666.055,"sentiment":"neutral","sentiment_score":0.03512548878788948},{"text":"Yeah.","start":713.165,"end":713.245,"sentiment":"neutral","sentiment_score":0.139936625957489},{"text":"I'm sending it from my husband's phone.","start":713.245,"end":715.005,"sentiment":"neutral","sentiment_score":0.11877494411809104},{"text":"So yep.","start":715.005,"end":715.725,"sentiment":"neutral","sentiment_score":0.08005638420581818}],"sentiment":"neutral","sentiment_score":0.05110240532931956,"num_words":44,"start":652.57,"end":715.725},{"sentences":[{"text":"Which where where do I email it?","start":715.725,"end":717.985,"sentiment":"neutral","sentiment_score":0.008556487304823739},{"text":"Hang on a sec.","start":724.19,"end":728.52997,"sentiment":"neutral","sentiment_score":0.06736663170158863},{"text":"Alright.","start":730.35,"end":730.67,"sentiment":"neutral","sentiment_score":0.1180022805929184},{"text":"Let me have a look.","start":730.67,"end":731.81,"sentiment":"neutral","sentiment_score":0.11316194832324981},{"text":"K.","start":767.79504,"end":768.29504,"sentiment":"neutral","sentiment_score":0.08168603479862213}],"sentiment":"neutral","sentiment_score":0.060825555274883904,"num_words":18,"start":715.725,"end":768.29504},{"sentences":[{"text":"I just sent those through.","start":779.315,"end":780.85504,"sentiment":"neutral","sentiment_score":0.12411645948886871},{"text":"You need the mobile and serial number as well.","start":786.62,"end":788.78,"sentiment":"neutral","sentiment_score":0.09725529783301884},{"text":"Okay.","start":788.78,"end":789.28,"sentiment":"neutral","sentiment_score":0.10209792852401732},{"text":"Sure.","start":798.635,"end":799.035,"sentiment":"neutral","sentiment_score":0.08513681590557098},{"text":"No problem.","start":799.035,"end":799.77496,"sentiment":"neutral","sentiment_score":0.07741237431764603}],"sentiment":"neutral","sentiment_score":0.10210774838924408,"num_words":18,"start":779.315,"end":799.77496},{"sentences":[{"text":"Okay.","start":804.07495,"end":804.39496,"sentiment":"neutral","sentiment_score":0.2129453420639038},{"text":"Great.","start":804.39496,"end":804.71497,"sentiment":"positive","sentiment_score":0.835975706577301},{"text":"Thanks.","start":804.71497,"end":805.21497,"sentiment":"neutral","sentiment_score":-0.1136096492409706}],"sentiment":"neutral","sentiment_score":0.3117704664667447,"num_words":3,"start":804.07495,"end":805.21497}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Luann speaking.\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Airtel. Am I speaking with Melinda?\n\nChannel 1: Yes, sir. Where are you from? Hello?\n\nChannel 0: Yes. Hello. This is Maureen from Airtel Australia.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Just wanted to check-in because we noticed that the router has been delivered, but the service is still offline. Do\n\nChannel 1: Yes.\n\nChannel 0: you need assistance, or are you running into any issues?\n\nChannel 1: Yes. We haven't been\n\nChannel 0: Connecting.\n\nChannel 1: able to connect it. It\n\nChannel 0: Mhmm.\n\nChannel 1: looks\n\nChannel 0: Okay.\n\nChannel 1: like we've been is the router and the modem the same thing? Because when you look at the connection, we it appears that we don't have all the lights that go on the side. We've only got a black box with four\n\nChannel 0: Mhmm.\n\nChannel 1: and 10 of things on it, which is the dual band WiFi six router. Was it meant to be a modem as\n\nChannel 0: Mhmm. You mean the box that we provided,\n\nChannel 1: well?\n\nChannel 0: the router?\n\nChannel 1: Yeah. We've only got the router. Is it meant to be a modem?\n\nChannel 0: Yeah. That's the router.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. That router should be connected to the NTT box, the box on your wall mounted on your wall for you to establish a connection.\n\nChannel 1: What box mounted on our wall?\n\nChannel 0: Can you see a black box or a white box On your wall, there's no modem\n\nChannel 1: No?\n\nChannel 0: or,\n\nChannel 1: No.\n\nChannel 0: like,\n\nChannel 1: There's\n\nChannel 0: a small\n\nChannel 1: not\n\nChannel 0: box?\n\nChannel 1: no. Not that we're seeing. We're this is a unit block, so not a house.\n\nChannel 0: Mhmm. Mhmm. Okay. I see. How about on the hallway or on the bedroom?\n\nChannel 1: I'm just looking now.\n\nChannel 0: Mhmm. Because\n\nChannel 1: So\n\nChannel 0: there should\n\nChannel 1: it should\n\nChannel 0: be\n\nChannel 1: be\n\nChannel 0: a\n\nChannel 1: a\n\nChannel 0: network termination device installed at the area on where we were going to connect the router.\n\nChannel 1: right. Okay. Well,\n\nChannel 0: Mhmm.\n\nChannel 1: that seems to be what the problem is. That we\n\nChannel 0: There's\n\nChannel 1: don't\n\nChannel 0: no\n\nChannel 1: that would doesn't appear to be\n\nChannel 0: Mhmm.\n\nChannel 1: okay.\n\nChannel 0: When you sign up for the service, how did you know that the service is Lindholm, or you don't\n\nChannel 1: Because\n\nChannel 0: have the\n\nChannel 1: we're\n\nChannel 0: idea?\n\nChannel 1: we're we're advised by the Telstra that Linton were the ones who were registered as the providers.\n\nChannel 0: Mhmm.\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. But they did not mention about the box that should be on the\n\nChannel 1: Okay. Hang on. There's\n\nChannel 0: address.\n\nChannel 1: okay. Yeah. Yeah. Yeah. I've found a black box.\n\nRight. Okay. So I just plug it into that, do I?\n\nChannel 0: Okay. Yeah.\n\nChannel 1: You see the same here.\n\nChannel 0: Using the yellow cable that we provided. Is it a yellow cable?\n\nChannel 1: Let's see. I don't think have a look at my son's got it. Yeah. We're looking for a yellow table. My okay.\n\nIt's a gray cable that we've got, not a yellow cable.\n\nChannel 0: Okay. That should work also.\n\nChannel 1: Okay. So I put that in there.\n\nChannel 0: Mhmm.\n\nChannel 1: Sorry. I'm just gonna take it out of I had it in the wall socket. Yeah. One second. That's what we have previously.\n\nRighty o. My son was concerned because he looked up the router and he said that that particular router is renowned for being hacked. Hello?\n\nChannel 0: Yes. Hello?\n\nChannel 1: Is it\n\nChannel 0: Mhmm.\n\nChannel 1: yes. My son looked up the router because it's a was it a test that's with t? The actual router that was sent, he did say that that was tender. He said that it's not very secure.\n\nChannel 0: It's\n\nChannel 1: That that's\n\nChannel 0: secure.\n\nChannel 1: it tender and and that they regularly hack. Can we use any modem, or do we have to use that modem?\n\nChannel 0: Actually, you can use other modem as long as it's compatible with Optic fiber pre connection. And\n\nChannel 1: Right.\n\nChannel 0: we'll need to configure it if ever, like, log in to the router's interface and enter\n\nChannel 1: Right.\n\nChannel 0: the credentials for you to establish a connection. Because that router is is already preconfigured, so\n\nChannel 1: Raj.\n\nChannel 0: all we need to do is connect it to the NTT box.\n\nChannel 1: Right. Okay. So\n\nChannel 0: Mhmm.\n\nChannel 1: put that\n\nChannel 0: But\n\nChannel 1: up there.\n\nChannel 0: if ever you want to change router, just let us know.\n\nChannel 1: Okay. So we just\n\nChannel 0: Okay.\n\nChannel 1: ring you if we get a new router.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Okay. Fantastic. So does it show that we're now connected? Is that what's happening at your end?\n\nChannel 0: Let me just check. Is the router already connected to the NGT box?\n\nChannel 1: Yes. I've put it all in now. Yes. It's flashing green.\n\nChannel 0: Mhmm. Okay. Let me just have it check on our end as well. Let's just wait a few minutes for it to establish a connection because it's still showing off sign here.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Do I have to do anything to make it connect?\n\nChannel 0: No. No extra stop needed. You just need to connect it to the NTD box. May I know on what port is it connected at the back of your router at the Tender\n\nChannel 1: Sorry. I think my my husband might understand that question. No. No. It won't.\n\nSorry. What was the\n\nChannel 0: router? May I know on what port the cable is connected\n\nChannel 1: question?\n\nChannel 0: at the router?\n\nChannel 1: Shit. What do you mean? I don't understand. The keyboard? I\n\nChannel 0: At\n\nChannel 1: thought\n\nChannel 0: the back\n\nChannel 1: it's\n\nChannel 0: of\n\nChannel 1: connected.\n\nChannel 0: your router. Mhmm.\n\nChannel 1: Mhmm.\n\nChannel 0: There's, like,\n\nChannel 1: Yeah.\n\nChannel 0: four ports there available.\n\nChannel 1: Yeah. Yeah. It's in\n\nChannel 0: May\n\nChannel 1: that\n\nChannel 0: I know\n\nChannel 1: first\n\nChannel 0: Yes.\n\nChannel 1: port. It's one it's in the first port. Yep.\n\nChannel 0: Is it L A N 1?\n\nChannel 1: In the N 1? No. It's in L I N.\n\nChannel 0: Is it A L N L\n\nChannel 1: I\n\nChannel 0: A\n\nChannel 1: think\n\nChannel 0: N\n\nChannel 1: it's W I\n\nChannel 0: Court?\n\nChannel 1: N. Oh, what's that? Can you rate it? And it's just it's labeled 1234. That's it.\n\nThe\n\nChannel 0: There's\n\nChannel 1: middle\n\nChannel 0: no\n\nChannel 1: 1.\n\nChannel 0: LAN or ONE?\n\nChannel 1: That's the landline, man. Look. See the middle ones? Can you look at the box? So I'll move it into the middle one.\n\nHang on. There's that middle one. Because there's 4 there. And there's 4 there. Yeah.\n\nNo. The middle is in Twenties. Yep. They have the two middle ones say l A N. Okay.\n\nThat's all we can do, they own. Yep. Okay. So we've done that now.\n\nChannel 0: It's still showing offline here. I think the cable is plugged in to an incorrect port.\n\nChannel 1: Let me try one of the other ports.\n\nChannel 0: Mhmm.\n\nChannel 1: And then\n\nChannel 0: Can\n\nChannel 1: it's gone.\n\nChannel 0: we try to the last port near the power cable?\n\nChannel 1: Okay. I've put next to the tab is kind of Yep. Near it. Yep. The next one.\n\nOkay. That's\n\nChannel 0: Mhmm.\n\nChannel 1: where it was previously, I think. Yep. That would be on our end.\n\nChannel 0: May I know the color of the indicator light at the router? Is it green color green, red, orange?\n\nChannel 1: Green. The browser's\n\nChannel 0: Okay.\n\nChannel 1: green and the little box up at the top is the one with the computer looking thing is flashing green and the sun thing is flashing green.\n\nChannel 0: And\n\nChannel 1: Make sure that's in properly.\n\nChannel 0: Okay. Is it okay if I request a picture via email of the setup there? Yeah. For me to have a reference as well.\n\nChannel 1: Yeah. I'm sending it from my husband's phone. So yep. Which where where do I email it?\n\nChannel 0: I already send you an email from\n\nChannel 1: Hang on\n\nChannel 0: the registered email that we have\n\nChannel 1: a\n\nChannel 0: here on our in your account.\n\nChannel 1: sec. Alright. Let me have a look.\n\nChannel 0: Yeah.\n\nChannel 1: K. I just sent those through. You need the mobile and serial number as well. Okay.\n\nChannel 0: Okay. Is it okay if we end this call? Then I'll just wait for the picture, then I'll get back to you once\n\nChannel 1: Sure. No\n\nChannel 0: I\n\nChannel 1: problem.\n\nChannel 0: review the picture. Okay. I'll just wait for the pictures then.\n\nChannel 1: Okay. Great. Thanks.","paragraphs":[{"sentences":[{"text":"Luann speaking.","start":0.39999998,"end":1.14,"sentiment":"neutral","sentiment_score":0.016957074403762814}],"sentiment":"neutral","sentiment_score":0.016957074403762814,"channel":1,"num_words":2,"start":0.39999998,"end":1.14},{"sentences":[{"text":"Yes.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.1049233302474022},{"text":"Hello.","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.16838136315345764},{"text":"Good afternoon.","start":3.28,"end":4.16,"sentiment":"positive","sentiment_score":0.4112451821565628},{"text":"This is Maureen from Airtel.","start":4.16,"end":6.1,"sentiment":"neutral","sentiment_score":0.23551976978778838},{"text":"Am I speaking with Melinda?","start":6.96,"end":8.34,"sentiment":"neutral","sentiment_score":0.1630483403801918}],"sentiment":"neutral","sentiment_score":0.22061682918242045,"channel":0,"num_words":14,"start":2.3999999,"end":8.34},{"sentences":[{"text":"Yes, sir.","start":9.2,"end":9.679999,"sentiment":"neutral","sentiment_score":0.1366894319653511},{"text":"Where are you from?","start":9.679999,"end":10.58,"sentiment":"neutral","sentiment_score":0.052133722230792046},{"text":"Hello?","start":15.955,"end":16.455,"sentiment":"neutral","sentiment_score":0.03553686663508415}],"sentiment":"neutral","sentiment_score":0.07392151706985065,"channel":1,"num_words":7,"start":9.2,"end":16.455},{"sentences":[{"text":"Yes.","start":16.695,"end":17.015,"sentiment":"neutral","sentiment_score":0.07076787948608398},{"text":"Hello.","start":17.015,"end":17.515,"sentiment":"neutral","sentiment_score":0.07069399207830429},{"text":"This is Maureen from Airtel Australia.","start":17.575,"end":19.755001,"sentiment":"neutral","sentiment_score":0.12485546246170998}],"sentiment":"neutral","sentiment_score":0.11132433079183102,"channel":0,"num_words":8,"start":16.695,"end":19.755001},{"sentences":[{"text":"Yes.","start":20.835001,"end":21.335001,"sentiment":"neutral","sentiment_score":0.11171352863311768}],"sentiment":"neutral","sentiment_score":0.11171352863311768,"channel":1,"num_words":1,"start":20.835001,"end":21.335001},{"sentences":[{"text":"Yeah.","start":21.735,"end":22.235,"sentiment":"neutral","sentiment_score":0.07792104780673981},{"text":"Just wanted to check-in because we noticed that the router has been delivered, but the service is still offline.","start":22.295,"end":27.755001,"sentiment":"neutral","sentiment_score":-0.1137543681420778},{"text":"Do","start":28.55,"end":28.789999,"sentiment":"neutral","sentiment_score":-0.0928325057029724}],"sentiment":"neutral","sentiment_score":-0.10363068821884337,"channel":0,"num_words":21,"start":21.735,"end":28.789999},{"sentences":[{"text":"Yes.","start":28.755001,"end":29.255001,"sentiment":"neutral","sentiment_score":-0.018943093717098236}],"sentiment":"neutral","sentiment_score":-0.018943093717098236,"channel":1,"num_words":1,"start":28.755001,"end":29.255001},{"sentences":[{"text":"you need assistance, or are you running into any issues?","start":28.789999,"end":31.77,"sentiment":"neutral","sentiment_score":-0.061520640179514884}],"sentiment":"neutral","sentiment_score":-0.061520640179514884,"channel":0,"num_words":10,"start":28.789999,"end":31.77},{"sentences":[{"text":"Yes.","start":32.57,"end":32.89,"sentiment":"neutral","sentiment_score":-0.06182261556386947},{"text":"We haven't been","start":32.89,"end":33.61,"sentiment":"neutral","sentiment_score":-0.2305956333875656}],"sentiment":"neutral","sentiment_score":-0.18840237893164158,"channel":1,"num_words":4,"start":32.57,"end":33.61},{"sentences":[{"text":"Connecting.","start":33.59,"end":34.09,"sentiment":"neutral","sentiment_score":-0.20456282794475555}],"sentiment":"neutral","sentiment_score":-0.20456282794475555,"channel":0,"num_words":1,"start":33.59,"end":34.09},{"sentences":[{"text":"able to connect it.","start":33.61,"end":34.91,"sentiment":"neutral","sentiment_score":-0.1264890916645527},{"text":"It","start":36.09,"end":36.25,"sentiment":"neutral","sentiment_score":-0.07003642618656158}],"sentiment":"neutral","sentiment_score":-0.11519855856895447,"channel":1,"num_words":5,"start":33.61,"end":36.25},{"sentences":[{"text":"Mhmm.","start":36.23,"end":36.48,"sentiment":"neutral","sentiment_score":-0.03555045276880264}],"sentiment":"neutral","sentiment_score":-0.03555045276880264,"channel":0,"num_words":1,"start":36.23,"end":36.48},{"sentences":[{"text":"looks","start":36.25,"end":36.57,"sentiment":"neutral","sentiment_score":-0.019280394539237022}],"sentiment":"neutral","sentiment_score":-0.019280394539237022,"channel":1,"num_words":1,"start":36.25,"end":36.57},{"sentences":[{"text":"Okay.","start":36.48,"end":36.98,"sentiment":"neutral","sentiment_score":-0.0324501097202301}],"sentiment":"neutral","sentiment_score":-0.0324501097202301,"channel":0,"num_words":1,"start":36.48,"end":36.98},{"sentences":[{"text":"like we've been is the router and the modem the same thing?","start":36.57,"end":41.53,"sentiment":"neutral","sentiment_score":-0.08707706009348233},{"text":"Because when you look at the connection, we it appears that we don't have all the lights that go on the side.","start":41.53,"end":49.195,"sentiment":"neutral","sentiment_score":-0.27493319592692633},{"text":"We've only got a black box with four","start":49.195,"end":52.955,"sentiment":"neutral","sentiment_score":-0.1848464012145996}],"sentiment":"neutral","sentiment_score":-0.20410062479121344,"channel":1,"num_words":42,"start":36.57,"end":52.955},{"sentences":[{"text":"Mhmm.","start":52.545,"end":53.045,"sentiment":"neutral","sentiment_score":-0.10844309628009796}],"sentiment":"neutral","sentiment_score":-0.10844309628009796,"channel":0,"num_words":1,"start":52.545,"end":53.045},{"sentences":[{"text":"and 10 of things on it, which is the dual band WiFi six router.","start":52.955,"end":57.135002,"sentiment":"neutral","sentiment_score":-0.09838737041822501},{"text":"Was it meant to be a modem as","start":57.84,"end":63.42,"sentiment":"neutral","sentiment_score":-0.08695749379694462}],"sentiment":"neutral","sentiment_score":-0.09423105164685032,"channel":1,"num_words":22,"start":52.955,"end":63.42},{"sentences":[{"text":"Mhmm.","start":63.28,"end":63.44,"sentiment":"neutral","sentiment_score":-0.04649864137172699},{"text":"You mean the box that we provided,","start":63.44,"end":65.38,"sentiment":"neutral","sentiment_score":-0.04967693239450455}],"sentiment":"neutral","sentiment_score":-0.04927964601665735,"channel":0,"num_words":8,"start":63.28,"end":65.38},{"sentences":[{"text":"well?","start":65.06,"end":65.56,"sentiment":"neutral","sentiment_score":-0.04547572880983353}],"sentiment":"neutral","sentiment_score":-0.04547572880983353,"channel":1,"num_words":1,"start":65.06,"end":65.56},{"sentences":[{"text":"the router?","start":65.52,"end":66.18,"sentiment":"neutral","sentiment_score":-0.06029891595244408}],"sentiment":"neutral","sentiment_score":-0.06029891595244408,"channel":0,"num_words":2,"start":65.52,"end":66.18},{"sentences":[{"text":"Yeah.","start":67.2,"end":67.44,"sentiment":"neutral","sentiment_score":-0.06457753479480743},{"text":"We've only got the router.","start":67.44,"end":68.56,"sentiment":"neutral","sentiment_score":-0.08051022738218308},{"text":"Is it meant to be a modem?","start":68.56,"end":69.86,"sentiment":"neutral","sentiment_score":-0.05614483569349561}],"sentiment":"neutral","sentiment_score":-0.066164809350784,"channel":1,"num_words":13,"start":67.2,"end":69.86},{"sentences":[{"text":"Yeah.","start":70.695,"end":70.935,"sentiment":"neutral","sentiment_score":-0.0053447335958480835},{"text":"That's the 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wall?","start":82.115,"end":84.055,"sentiment":"neutral","sentiment_score":-0.014375285866359869}],"sentiment":"neutral","sentiment_score":-0.014375285866359869,"channel":1,"num_words":6,"start":82.115,"end":84.055},{"sentences":[{"text":"Can you see a black box or a white box On your wall, there's no modem","start":85.39,"end":94.995,"sentiment":"neutral","sentiment_score":-0.061448692344129086}],"sentiment":"neutral","sentiment_score":-0.061448692344129086,"channel":0,"num_words":16,"start":85.39,"end":94.995},{"sentences":[{"text":"No?","start":96.39,"end":96.89,"sentiment":"neutral","sentiment_score":-0.12377838790416718}],"sentiment":"neutral","sentiment_score":-0.12377838790416718,"channel":1,"num_words":1,"start":96.39,"end":96.89},{"sentences":[{"text":"or,","start":96.895,"end":97.135,"sentiment":"neutral","sentiment_score":-0.10950125753879549}],"sentiment":"neutral","sentiment_score":-0.10950125753879549,"channel":0,"num_words":1,"start":96.895,"end":97.135},{"sentences":[{"text":"No.","start":96.95,"end":97.19,"sentiment":"neutral","sentiment_score":-0.18932867050170896}],"sentiment":"neutral","sentiment_score":-0.18932867050170896,"channel":1,"num_words":1,"start":96.95,"end":97.19},{"sentences":[{"text":"like,","start":97.135,"end":97.295,"sentiment":"neutral","sentiment_score":-0.1438351422548294}],"sentiment":"neutral","sentiment_score":-0.1438351422548294,"channel":0,"num_words":1,"start":97.135,"end":97.295},{"sentences":[{"text":"There's","start":97.19,"end":97.51,"sentiment":"neutral","sentiment_score":-0.14094649255275726}],"sentiment":"neutral","sentiment_score":-0.14094649255275726,"channel":1,"num_words":1,"start":97.19,"end":97.51},{"sentences":[{"text":"a 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here.","start":557.76996,"end":559.87,"sentiment":"neutral","sentiment_score":-0.24443961679935455},{"text":"I think the cable is plugged in to an incorrect port.","start":560.415,"end":565.15497,"sentiment":"negative","sentiment_score":-0.5623931397091259}],"sentiment":"negative","sentiment_score":-0.46303266379982233,"channel":0,"num_words":16,"start":557.76996,"end":565.15497},{"sentences":[{"text":"Let me try one of the other ports.","start":566.91003,"end":568.69,"sentiment":"neutral","sentiment_score":-0.2106745634227991}],"sentiment":"neutral","sentiment_score":-0.2106745634227991,"channel":1,"num_words":8,"start":566.91003,"end":568.69},{"sentences":[{"text":"Mhmm.","start":569.375,"end":569.875,"sentiment":"neutral","sentiment_score":-0.06358890235424042}],"sentiment":"neutral","sentiment_score":-0.06358890235424042,"channel":0,"num_words":1,"start":569.375,"end":569.875},{"sentences":[{"text":"And then","start":570.27,"end":570.67004,"sentiment":"neutral","sentiment_score":-0.06611074320971966}],"sentiment":"neutral","sentiment_score":-0.06611074320971966,"channel":1,"num_words":2,"start":570.27,"end":570.67004},{"sentences":[{"text":"Can","start":570.65497,"end":570.89496,"sentiment":"neutral","sentiment_score":-0.09287145733833312}],"sentiment":"neutral","sentiment_score":-0.09287145733833312,"channel":0,"num_words":1,"start":570.65497,"end":570.89496},{"sentences":[{"text":"it's gone.","start":570.67004,"end":571.25,"sentiment":"neutral","sentiment_score":-0.10979411751031876}],"sentiment":"neutral","sentiment_score":-0.10979411751031876,"channel":1,"num_words":2,"start":570.67004,"end":571.25},{"sentences":[{"text":"we try to the last port near the power cable?","start":570.89496,"end":575.82,"sentiment":"neutral","sentiment_score":-0.07323572225868702}],"sentiment":"neutral","sentiment_score":-0.07323572225868702,"channel":0,"num_words":10,"start":570.89496,"end":575.82},{"sentences":[{"text":"Okay.","start":578.59503,"end":579.09503,"sentiment":"neutral","sentiment_score":-0.02518552914261818},{"text":"I've put next to the tab is kind of Yep.","start":579.55505,"end":581.79504,"sentiment":"neutral","sentiment_score":-0.017074953764677048},{"text":"Near it.","start":581.875,"end":582.59503,"sentiment":"neutral","sentiment_score":-0.013316197320818901},{"text":"Yep.","start":582.59503,"end":582.755,"sentiment":"neutral","sentiment_score":0.017718002200126648},{"text":"The next one.","start":582.755,"end":583.47504,"sentiment":"neutral","sentiment_score":-0.0005404173086086909}],"sentiment":"neutral","sentiment_score":-0.01214533595039564,"channel":1,"num_words":17,"start":578.59503,"end":583.47504},{"sentences":[{"text":"Okay.","start":583.47504,"end":583.955,"sentiment":"neutral","sentiment_score":0.018986402079463005},{"text":"That's","start":583.955,"end":584.195,"sentiment":"neutral","sentiment_score":0.017521943897008896}],"sentiment":"neutral","sentiment_score":0.01825417298823595,"channel":1,"num_words":2,"start":583.47504,"end":584.195},{"sentences":[{"text":"Mhmm.","start":583.96,"end":584.46,"sentiment":"neutral","sentiment_score":0.006190343759953976}],"sentiment":"neutral","sentiment_score":0.006190343759953976,"channel":0,"num_words":1,"start":583.96,"end":584.46},{"sentences":[{"text":"where it was previously, I think.","start":584.195,"end":585.875,"sentiment":"neutral","sentiment_score":-0.025783475798865158},{"text":"Yep.","start":585.875,"end":586.35504,"sentiment":"neutral","sentiment_score":0.05837489664554596},{"text":"That would be on our end.","start":586.35504,"end":587.655,"sentiment":"neutral","sentiment_score":0.04191810141007105}],"sentiment":"neutral","sentiment_score":0.011937126947137026,"channel":1,"num_words":13,"start":584.195,"end":587.655},{"sentences":[{"text":"May I know the color of the indicator light at the router?","start":644.085,"end":646.665,"sentiment":"neutral","sentiment_score":0.03070972456286351},{"text":"Is it green color green, red, orange?","start":647.125,"end":650.825,"sentiment":"neutral","sentiment_score":0.017272254718201503}],"sentiment":"neutral","sentiment_score":0.025759077777988033,"channel":0,"num_words":19,"start":644.085,"end":650.825},{"sentences":[{"text":"Green.","start":650.97,"end":651.47,"sentiment":"neutral","sentiment_score":0.01622888445854187},{"text":"The browser's","start":652.57,"end":653.31,"sentiment":"neutral","sentiment_score":0.01326565258204937}],"sentiment":"neutral","sentiment_score":0.014253396540880203,"channel":1,"num_words":3,"start":650.97,"end":653.31},{"sentences":[{"text":"Okay.","start":653.045,"end":653.545,"sentiment":"neutral","sentiment_score":0.03416409343481064}],"sentiment":"neutral","sentiment_score":0.03416409343481064,"channel":0,"num_words":1,"start":653.045,"end":653.545},{"sentences":[{"text":"green and the little box up at the top is the one with the computer looking thing is flashing green and the sun thing is flashing green.","start":653.45,"end":663.975,"sentiment":"neutral","sentiment_score":0.03388418822928711}],"sentiment":"neutral","sentiment_score":0.03388418822928711,"channel":1,"num_words":27,"start":653.45,"end":663.975},{"sentences":[{"text":"And","start":664.64996,"end":665.14996,"sentiment":"neutral","sentiment_score":0.041007451713085175}],"sentiment":"neutral","sentiment_score":0.041007451713085175,"channel":0,"num_words":1,"start":664.64996,"end":665.14996},{"sentences":[{"text":"Make sure that's in properly.","start":664.75494,"end":666.055,"sentiment":"neutral","sentiment_score":0.03512548878788948}],"sentiment":"neutral","sentiment_score":0.03512548878788948,"channel":1,"num_words":5,"start":664.75494,"end":666.055},{"sentences":[{"text":"Okay.","start":669.955,"end":670.455,"sentiment":"neutral","sentiment_score":0.10872651636600494},{"text":"Is it okay if I request a picture via email of the setup there?","start":672.03503,"end":677.575,"sentiment":"neutral","sentiment_score":0.1934503519109317},{"text":"Yeah.","start":679.79504,"end":680.115,"sentiment":"neutral","sentiment_score":0.14821888506412506},{"text":"For me to have a reference as well.","start":680.115,"end":682.32,"sentiment":"neutral","sentiment_score":0.14214209467172623}],"sentiment":"neutral","sentiment_score":0.170932795231541,"channel":0,"num_words":24,"start":669.955,"end":682.32},{"sentences":[{"text":"Yeah.","start":713.165,"end":713.245,"sentiment":"neutral","sentiment_score":0.139936625957489},{"text":"I'm sending it from my husband's phone.","start":713.245,"end":715.005,"sentiment":"neutral","sentiment_score":0.11877494411809104},{"text":"So yep.","start":715.005,"end":715.725,"sentiment":"neutral","sentiment_score":0.08005638420581818},{"text":"Which where where do I email it?","start":715.725,"end":717.985,"sentiment":"neutral","sentiment_score":0.008556487304823739}],"sentiment":"neutral","sentiment_score":0.07008055378408994,"channel":1,"num_words":17,"start":713.165,"end":717.985},{"sentences":[{"text":"I already send you an email from","start":719.19,"end":724.38995,"sentiment":"neutral","sentiment_score":0.0845275888485568}],"sentiment":"neutral","sentiment_score":0.0845275888485568,"channel":0,"num_words":7,"start":719.19,"end":724.38995},{"sentences":[{"text":"Hang on","start":724.19,"end":724.85,"sentiment":"neutral","sentiment_score":0.05681395158171654}],"sentiment":"neutral","sentiment_score":0.05681395158171654,"channel":1,"num_words":2,"start":724.19,"end":724.85},{"sentences":[{"text":"the registered email that we have","start":724.38995,"end":726.31,"sentiment":"neutral","sentiment_score":0.09136707708239555}],"sentiment":"neutral","sentiment_score":0.09136707708239555,"channel":0,"num_words":6,"start":724.38995,"end":726.31},{"sentences":[{"text":"a","start":726.18994,"end":726.68994,"sentiment":"neutral","sentiment_score":0.10025613009929656}],"sentiment":"neutral","sentiment_score":0.10025613009929656,"channel":1,"num_words":1,"start":726.18994,"end":726.68994},{"sentences":[{"text":"here on our in your account.","start":726.31,"end":728.17,"sentiment":"neutral","sentiment_score":0.07228126749396324}],"sentiment":"neutral","sentiment_score":0.07228126749396324,"channel":0,"num_words":6,"start":726.31,"end":728.17},{"sentences":[{"text":"sec.","start":728.02997,"end":728.52997,"sentiment":"neutral","sentiment_score":0.05558249354362488},{"text":"Alright.","start":730.35,"end":730.67,"sentiment":"neutral","sentiment_score":0.1180022805929184},{"text":"Let me have a look.","start":730.67,"end":731.81,"sentiment":"neutral","sentiment_score":0.11316194832324981}],"sentiment":"neutral","sentiment_score":0.10562778796468462,"channel":1,"num_words":7,"start":728.02997,"end":731.81},{"sentences":[{"text":"Yeah.","start":733.115,"end":733.615,"sentiment":"neutral","sentiment_score":0.12796422839164734}],"sentiment":"neutral","sentiment_score":0.12796422839164734,"channel":0,"num_words":1,"start":733.115,"end":733.615},{"sentences":[{"text":"K.","start":767.79504,"end":768.29504,"sentiment":"neutral","sentiment_score":0.08168603479862213},{"text":"I just sent those through.","start":779.315,"end":780.85504,"sentiment":"neutral","sentiment_score":0.12411645948886871},{"text":"You need the mobile and serial number as well.","start":786.62,"end":788.78,"sentiment":"neutral","sentiment_score":0.09725529783301884},{"text":"Okay.","start":788.78,"end":789.28,"sentiment":"neutral","sentiment_score":0.10209792852401732}],"sentiment":"neutral","sentiment_score":0.10497899632900953,"channel":1,"num_words":16,"start":767.79504,"end":789.28},{"sentences":[{"text":"Okay.","start":791.655,"end":792.09,"sentiment":"neutral","sentiment_score":0.09739626944065094},{"text":"Is it okay if we end this call?","start":792.57,"end":795.21,"sentiment":"neutral","sentiment_score":0.05230301548726857},{"text":"Then I'll just wait for the picture, then I'll get back to you once","start":795.21,"end":799.05005,"sentiment":"neutral","sentiment_score":0.046438979783228466}],"sentiment":"neutral","sentiment_score":0.050694178708869476,"channel":0,"num_words":23,"start":791.655,"end":799.05005},{"sentences":[{"text":"Sure.","start":798.635,"end":799.035,"sentiment":"neutral","sentiment_score":0.08513681590557098},{"text":"No","start":799.035,"end":799.27496,"sentiment":"neutral","sentiment_score":0.09943337738513948}],"sentiment":"neutral","sentiment_score":0.09228509664535522,"channel":1,"num_words":2,"start":798.635,"end":799.27496},{"sentences":[{"text":"I","start":799.05005,"end":799.55005,"sentiment":"neutral","sentiment_score":0.055544525384902954}],"sentiment":"neutral","sentiment_score":0.055544525384902954,"channel":0,"num_words":1,"start":799.05005,"end":799.55005},{"sentences":[{"text":"problem.","start":799.27496,"end":799.77496,"sentiment":"neutral","sentiment_score":0.05539137125015259}],"sentiment":"neutral","sentiment_score":0.05539137125015259,"channel":1,"num_words":1,"start":799.27496,"end":799.77496},{"sentences":[{"text":"review the picture.","start":799.61005,"end":800.67004,"sentiment":"neutral","sentiment_score":0.051306178172429405},{"text":"Okay.","start":800.81,"end":801.31,"sentiment":"neutral","sentiment_score":0.06131928414106369},{"text":"I'll just wait for the pictures then.","start":801.37006,"end":803.39,"sentiment":"neutral","sentiment_score":0.07787230664065906}],"sentiment":"neutral","sentiment_score":0.06912217864936049,"channel":0,"num_words":11,"start":799.61005,"end":803.39},{"sentences":[{"text":"Okay.","start":804.07495,"end":804.39496,"sentiment":"neutral","sentiment_score":0.2129453420639038},{"text":"Great.","start":804.39496,"end":804.71497,"sentiment":"positive","sentiment_score":0.835975706577301},{"text":"Thanks.","start":804.71497,"end":805.21497,"sentiment":"neutral","sentiment_score":-0.1136096492409706}],"sentiment":"neutral","sentiment_score":0.3117704664667447,"channel":1,"num_words":3,"start":804.07495,"end":805.21497}]},"summary":{"result":"success","short":"A representative from Airtel calls to report that the router is still offline and the service is still offline. The representative asks the customer about the router and modem, and the customer explains that they have only the router and modem, and the router is not connecting to the router. The representative sends a picture of the setup and asks the customer to email a picture of the setup."},"intents":{"segments":[{"text":"Just wanted to check-in because we noticed that the router has been delivered, but the service is still offline. Do Yes.","start_word":33,"end_word":53,"intents":[{"intent":"Check-in","confidence_score":0.259713}]},{"text":"We haven't been Connecting. able to connect it. It Mhmm.","start_word":65,"end_word":74,"intents":[{"intent":"Connect router to router","confidence_score":0.0020553018}]},{"text":"Is the router already connected to the NGT box? Yes.","start_word":694,"end_word":703,"intents":[{"intent":"Obtain router information","confidence_score":0.00054608926}]},{"text":"Is it okay if I request a picture via email of the setup there? Yeah.","start_word":1126,"end_word":1140,"intents":[{"intent":"Request picture via email","confidence_score":0.14191748}]}]},"sentiments":{"segments":[{"text":"Luann speaking. Yes. Hello.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.06965027004480362},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.39929139614105225},{"text":"This is Maureen from Airtel. Am I speaking with Melinda? Yes, sir. Where are you from? Hello? Yes. Hello. This is Maureen from Airtel Australia. Yes. Yeah. Just wanted to check-in because we noticed that the router has been delivered, but the service is still offline. Do Yes. you need assistance, or are you running into any issues? Yes. We haven't been Connecting. able to connect it. It Mhmm. looks Okay. like we've been is the router and the modem the same thing? Because when you look at the connection, we it appears that we don't have all the lights that go on the side. We've only got a black box with four Mhmm. and 10 of things on it, which is the dual band WiFi six router. Was it meant to be a modem as Mhmm. You mean the box that we provided, well? the router? Yeah. We've only got the router. Is it meant to be a modem? Yeah. That's the router. Okay. Mhmm. That router should be connected to the NTT box, the box on your wall mounted on your wall for you to establish a connection. What box mounted on our wall? Can you see a black box or a white box On your wall, there's no modem No? or, No. like, There's a small not box? no. Not that we're seeing. We're this is a unit block, so not a house. Mhmm. Mhmm. Okay. I see. How about on the hallway or on the bedroom? I'm just looking now. Mhmm. Because So there should it should be be a a network termination device installed at the area on where we were going to connect the router. right. Okay. Well, Mhmm.","start_word":6,"end_word":290,"sentiment":"neutral","sentiment_score":-0.06175112724304199},{"text":"that seems to be what the problem is.","start_word":291,"end_word":298,"sentiment":"negative","sentiment_score":-0.45719072222709656},{"text":"That we There's don't no that would doesn't appear to be Mhmm. okay. When you sign up for the service, how did you know that the service is Lindholm, or you don't Because have the we're idea? we're we're advised by the Telstra that Linton were the ones who were registered as the providers. Mhmm. Mhmm. Okay. But they did not mention about the box that should be on the Okay. Hang on. There's address. okay. Yeah. Yeah. Yeah. I've found a black box. Right. Okay. So I just plug it into that, do I? Okay. Yeah. You see the same here. Using the yellow cable that we provided. Is it a yellow cable? Let's see. I don't think have a look at my son's got it. Yeah. We're looking for a yellow table. My okay. It's a gray cable that we've got, not a yellow cable. Okay. That should work also. Okay. So I put that in there. Mhmm. Sorry. I'm just gonna take it out of I had it in the wall socket. Yeah. One second. That's what we have previously. Righty o. My son was concerned because he looked up the router and he said that that particular router is renowned for being hacked. Hello? Yes. Hello? Is it Mhmm. yes. My son looked up the router because it's a was it a test that's with t? The actual router that was sent, he did say that that was tender.","start_word":299,"end_word":541,"sentiment":"neutral","sentiment_score":-0.08183176815509796},{"text":"He said that it's not very secure.","start_word":542,"end_word":548,"sentiment":"negative","sentiment_score":-0.5272302627563477},{"text":"It's That that's secure.","start_word":549,"end_word":552,"sentiment":"neutral","sentiment_score":-0.2716044783592224},{"text":"it tender and and that they regularly hack.","start_word":553,"end_word":560,"sentiment":"negative","sentiment_score":-0.41167694330215454},{"text":"Can we use any modem, or do we have to use that modem? Actually, you can use other modem as long as it's compatible with Optic fiber pre connection. And Right. we'll need to configure it if ever, like, log in to the router's interface and enter Right. the credentials for you to establish a connection. Because that router is is already preconfigured, so Raj. all we need to do is connect it to the NTT box. Right. Okay. So Mhmm. put that But up there. if ever you want to change router, just let us know. Okay. So we just Okay. ring you if we get a new router. Yeah. Yeah.","start_word":561,"end_word":672,"sentiment":"neutral","sentiment_score":0.04034467858894329},{"text":"Okay. Fantastic. So does it show that we're now connected?","start_word":673,"end_word":682,"sentiment":"positive","sentiment_score":0.45377975702285767},{"text":"Is that what's happening at your end? Let me just check. Is the router already connected to the NGT box? Yes. I've put it all in now. Yes. It's flashing green. Mhmm. Okay. Let me just have it check on our end as well. Let's just wait a few minutes for it to establish a connection because it's still showing off sign here. Okay. Yeah. Do I have to do anything to make it connect? No. No extra stop needed. You just need to connect it to the NTD box. May I know on what port is it connected at the back of your router at the Tender Sorry. I think my my husband might understand that question. No. No. It won't. Sorry. What was the router? May I know on what port the cable is connected question? at the router? Shit. What do you mean? I don't understand. The keyboard? I At thought the back it's of connected. your router. Mhmm. Mhmm. There's, like, Yeah. four ports there available. Yeah. Yeah. It's in May that I know first Yes. port. It's one it's in the first port. Yep. Is it L A N 1? In the N 1? No. It's in L I N. Is it A L N L I A think N it's W I Court? N. Oh, what's that? Can you rate it? And it's just it's labeled 1234. That's it. The There's middle no 1. LAN or ONE? That's the landline, man. Look. See the middle ones? Can you look at the box? So I'll move it into the middle one. Hang on. There's that middle one. Because there's 4 there. And there's 4 there. Yeah. No. The middle is in Twenties. Yep. They have the two middle ones say l A N. Okay. That's all we can do, they own. Yep. Okay. So we've done that now. It's still showing offline here.","start_word":683,"end_word":1000,"sentiment":"neutral","sentiment_score":0.007053139118723712},{"text":"I think the cable is plugged in to an incorrect port.","start_word":1001,"end_word":1011,"sentiment":"negative","sentiment_score":-0.5654491782188416},{"text":"Let me try one of the other ports. Mhmm. And then Can it's gone. we try to the last port near the power cable? Okay. I've put next to the tab is kind of Yep. Near it. Yep. The next one. Okay. That's Mhmm. where it was previously, I think. Yep. That would be on our end. May I know the color of the indicator light at the router? Is it green color green, red, orange? Green. The browser's Okay. green and the little box up at the top is the one with the computer looking thing is flashing green and the sun thing is flashing green. And Make sure that's in properly. Okay. Is it okay if I request a picture via email of the setup there? Yeah. For me to have a reference as well. Yeah. I'm sending it from my husband's phone. So yep. Which where where do I email it? I already send you an email from Hang on the registered email that we have a here on our in your account. sec. Alright. Let me have a look. Yeah. K. I just sent those through. You need the mobile and serial number as well. Okay. Okay. Is it okay if we end this call? Then I'll just wait for the picture, then I'll get back to you once Sure. No I problem. review the picture. Okay. I'll just wait for the pictures then. Okay.","start_word":1012,"end_word":1250,"sentiment":"neutral","sentiment_score":0.04626783217346319},{"text":"Great. Thanks.","start_word":1251,"end_word":1252,"sentiment":"positive","sentiment_score":0.833006739616394}],"average":{"sentiment":"neutral","sentiment_score":-0.02284769007351065}}}}