{"metadata":{"transaction_key":"deprecated","request_id":"019f1bdc-207c-7501-a628-5d7b105c01d0","sha256":"335dde358af025a7d64f7f35c7b4f5f538b5a185b87c225d94462bf5cd481f76","created":"2026-07-01T04:07:20.049Z","duration":31.103937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":91,"output_tokens":41},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":108,"output_tokens":108},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":108,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. This is Andrew from Vigilance AI. Am I speaking to David? David, I hope you're having a great day. We're a cybersecurity company, David, and we help oh, you're not part of the oh, I'm sorry, David. Well, thank you for the detail, mate. Hope you have a great day. Take care.","confidence":0.99902344,"words":[{"word":"oh","start":3.12,"end":3.4399998,"confidence":0.982666,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.036837976425886154},{"word":"hi","start":3.4399998,"end":3.9199998,"confidence":0.99560547,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.023937206715345383},{"word":"this","start":3.9199998,"end":4.08,"confidence":0.7368164,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.021725397557020187},{"word":"is","start":4.08,"end":4.48,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.021638114005327225},{"word":"andrew","start":4.48,"end":4.96,"confidence":0.96972656,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.02317713387310505},{"word":"from","start":4.96,"end":5.2799997,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.017798710614442825},{"word":"vigilance","start":5.2799997,"end":5.7799997,"confidence":0.98095703,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.012301938608288763},{"word":"ai","start":5.92,"end":6.42,"confidence":0.904541,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.010027904063463213},{"word":"am","start":6.96,"end":7.12,"confidence":0.9838867,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.0018058111891150477},{"word":"i","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.003325606696307659},{"word":"speaking","start":7.2799997,"end":7.68,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":-0.00042481254786252975},{"word":"to","start":7.68,"end":7.8399997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0015427921898663044},{"word":"david","start":7.8399997,"end":8.34,"confidence":0.99853516,"punctuated_word":"David?","sentiment":"neutral","sentiment_score":0.008933091536164284},{"word":"david","start":10.639999,"end":11.139999,"confidence":0.9824219,"punctuated_word":"David,","sentiment":"neutral","sentiment_score":0.324154257774353},{"word":"i","start":11.2,"end":11.36,"confidence":0.9970703,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.582935094833374},{"word":"hope","start":11.36,"end":11.5199995,"confidence":0.9980469,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.6615399122238159},{"word":"you're","start":11.5199995,"end":11.84,"confidence":0.86157227,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.6563371419906616},{"word":"having","start":11.84,"end":12.16,"confidence":0.99609375,"punctuated_word":"having","sentiment":"positive","sentiment_score":0.5284688472747803},{"word":"a","start":12.16,"end":12.24,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6368327140808105},{"word":"great","start":12.24,"end":12.48,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.6658679246902466},{"word":"day","start":12.48,"end":12.98,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5788546800613403},{"word":"we're","start":13.475,"end":13.795,"confidence":0.9909668,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.0831252932548523},{"word":"a","start":13.795,"end":13.875,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.058933958411216736},{"word":"cybersecurity","start":13.875,"end":14.375,"confidence":0.9277344,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.07044083625078201},{"word":"company","start":15.155001,"end":15.655001,"confidence":0.9980469,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":0.02975857630372047},{"word":"david","start":15.795,"end":16.295,"confidence":0.9482422,"punctuated_word":"David,","sentiment":"neutral","sentiment_score":0.04054117202758789},{"word":"and","start":16.355,"end":16.855,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.025877783074975017},{"word":"we","start":17.155,"end":17.395,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0003331899642944336},{"word":"help","start":17.395,"end":17.895,"confidence":0.69628906,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.014153935015201569},{"word":"oh","start":19.075,"end":19.395,"confidence":0.9902344,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.009051964618265629},{"word":"you're","start":19.395,"end":19.635,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.04085659980773926},{"word":"not","start":19.635,"end":19.955,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.07517004758119583},{"word":"part","start":19.955,"end":20.275,"confidence":0.99902344,"punctuated_word":"part","sentiment":"neutral","sentiment_score":-0.05070136487483978},{"word":"of","start":20.275,"end":20.435001,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03287917375564575},{"word":"the","start":20.435001,"end":20.935001,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04667742922902107},{"word":"oh","start":23.248875,"end":23.648874,"confidence":0.96972656,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.06070815771818161},{"word":"i'm","start":23.648874,"end":23.888874,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0876232236623764},{"word":"sorry","start":23.888874,"end":24.288876,"confidence":0.9975586,"punctuated_word":"sorry,","sentiment":"neutral","sentiment_score":-0.0882059782743454},{"word":"david","start":24.288876,"end":24.788876,"confidence":0.9995117,"punctuated_word":"David.","sentiment":"neutral","sentiment_score":-0.052667878568172455},{"word":"well","start":25.568874,"end":25.808874,"confidence":0.92700195,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.2973417043685913},{"word":"thank","start":25.808874,"end":26.048874,"confidence":0.9980469,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.616069495677948},{"word":"you","start":26.048874,"end":26.128876,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6405019164085388},{"word":"for","start":26.128876,"end":26.368874,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6104188561439514},{"word":"the","start":26.368874,"end":26.528875,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.617814302444458},{"word":"detail","start":26.528875,"end":26.928875,"confidence":0.8911133,"punctuated_word":"detail,","sentiment":"positive","sentiment_score":0.6818815469741821},{"word":"mate","start":26.928875,"end":27.428875,"confidence":0.9914551,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.5884975790977478},{"word":"hope","start":27.808874,"end":28.048874,"confidence":0.96240234,"punctuated_word":"Hope","sentiment":"positive","sentiment_score":0.6101809144020081},{"word":"you","start":28.048874,"end":28.208874,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6411563754081726},{"word":"have","start":28.208874,"end":28.328875,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5625773668289185},{"word":"a","start":28.328875,"end":28.448875,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5582928657531738},{"word":"great","start":28.448875,"end":28.688875,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.5572390556335449},{"word":"day","start":28.688875,"end":29.008875,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5436669588088989},{"word":"take","start":29.008875,"end":29.248875,"confidence":0.99902344,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.4560073018074035},{"word":"care","start":29.248875,"end":29.748875,"confidence":0.9995117,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.23359298706054688}],"paragraphs":{"transcript":"\nOh, hi. This is Andrew from Vigilance AI. Am I speaking to David? David, I hope you're having a great day. We're a cybersecurity company, David, and we help oh, you're not part of the oh, I'm sorry, David.\n\nWell, thank you for the detail, mate. Hope you have a great day. Take care.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":3.12,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.03038759157061577},{"text":"This is Andrew from Vigilance AI.","start":3.9199998,"end":6.42,"sentiment":"neutral","sentiment_score":0.01777819978694121},{"text":"Am I speaking to David?","start":6.96,"end":8.34,"sentiment":"neutral","sentiment_score":0.003036497812718153},{"text":"David, I hope you're having a great day.","start":10.639999,"end":12.98,"sentiment":"positive","sentiment_score":0.5793738216161728},{"text":"We're a cybersecurity company, David, and we help oh, you're not part of the oh, I'm sorry, David.","start":13.475,"end":24.788876,"sentiment":"neutral","sentiment_score":-0.012298726321508488}],"sentiment":"neutral","sentiment_score":0.1178523171812487,"num_words":39,"start":3.12,"end":24.788876},{"sentences":[{"text":"Well, thank you for the detail, mate.","start":25.568874,"end":27.428875,"sentiment":"positive","sentiment_score":0.5789322001593453},{"text":"Hope you have a great day.","start":27.808874,"end":29.008875,"sentiment":"positive","sentiment_score":0.5788522561391195},{"text":"Take care.","start":29.008875,"end":29.748875,"sentiment":"positive","sentiment_score":0.3448001444339752}],"sentiment":"positive","sentiment_score":0.5476826151212056,"num_words":15,"start":25.568874,"end":29.748875}]}}]},{"alternatives":[{"transcript":"Hello? Yep. I'm retired. I no longer work at Berkeley. No.","confidence":0.9741211,"words":[{"word":"hello","start":5.04,"end":5.54,"confidence":0.90649414,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.024345766752958298},{"word":"yep","start":8.88,"end":9.38,"confidence":0.86938477,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10559462010860445},{"word":"i'm","start":16.695,"end":17.095,"confidence":0.9797363,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03057885728776455},{"word":"retired","start":17.095,"end":17.595,"confidence":0.99365234,"punctuated_word":"retired.","sentiment":"neutral","sentiment_score":0.030082229524850845},{"word":"i","start":19.494999,"end":19.735,"confidence":0.65722656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07359708845615387},{"word":"no","start":19.735,"end":19.974998,"confidence":0.9741211,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.08082634210586548},{"word":"longer","start":19.974998,"end":20.295,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.05028619617223739},{"word":"work","start":20.295,"end":20.455,"confidence":0.9980469,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.03874799609184265},{"word":"at","start":20.455,"end":20.615,"confidence":0.98535156,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.027925992384552956},{"word":"berkeley","start":20.615,"end":21.115,"confidence":0.90234375,"punctuated_word":"Berkeley.","sentiment":"neutral","sentiment_score":-0.018974974751472473},{"word":"no","start":21.335,"end":21.835,"confidence":0.9638672,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07221388071775436}],"paragraphs":{"transcript":"\nHello? Yep. I'm retired. I no longer work at Berkeley. No.","paragraphs":[{"sentences":[{"text":"Hello?","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.024345766752958298},{"text":"Yep.","start":8.88,"end":9.38,"sentiment":"neutral","sentiment_score":0.10559462010860445},{"text":"I'm retired.","start":16.695,"end":17.595,"sentiment":"neutral","sentiment_score":0.030330543406307697},{"text":"I no longer work at Berkeley.","start":19.494999,"end":21.115,"sentiment":"neutral","sentiment_score":-0.0483930983270208},{"text":"No.","start":21.335,"end":21.835,"sentiment":"neutral","sentiment_score":-0.07221388071775436}],"sentiment":"neutral","sentiment_score":-0.01563372700051828,"num_words":11,"start":5.04,"end":21.835}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Oh, hi. This is Andrew from\n\nChannel 1: Hello?\n\nChannel 0: Vigilance AI. Am I speaking to David?\n\nChannel 1: Yep.\n\nChannel 0: David, I hope you're having a great day. We're a cybersecurity company, David, and\n\nChannel 1: I'm retired.\n\nChannel 0: we help oh, you're\n\nChannel 1: I\n\nChannel 0: not\n\nChannel 1: no\n\nChannel 0: part\n\nChannel 1: longer\n\nChannel 0: of\n\nChannel 1: work\n\nChannel 0: the\n\nChannel 1: at Berkeley. No.\n\nChannel 0: oh, I'm sorry, David. Well, thank you for the detail, mate. Hope you have a great day. Take care.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":3.12,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.03038759157061577},{"text":"This is Andrew from","start":3.9199998,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.02108483901247382}],"sentiment":"neutral","sentiment_score":0.02418575653185447,"channel":0,"num_words":6,"start":3.12,"end":5.2799997},{"sentences":[{"text":"Hello?","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.024345766752958298}],"sentiment":"neutral","sentiment_score":0.024345766752958298,"channel":1,"num_words":1,"start":5.04,"end":5.54},{"sentences":[{"text":"Vigilance AI.","start":5.2799997,"end":6.42,"sentiment":"neutral","sentiment_score":0.011164921335875988},{"text":"Am I speaking to David?","start":6.96,"end":8.34,"sentiment":"neutral","sentiment_score":0.003036497812718153}],"sentiment":"neutral","sentiment_score":0.005358904533620391,"channel":0,"num_words":7,"start":5.2799997,"end":8.34},{"sentences":[{"text":"Yep.","start":8.88,"end":9.38,"sentiment":"neutral","sentiment_score":0.10559462010860445}],"sentiment":"neutral","sentiment_score":0.10559462010860445,"channel":1,"num_words":1,"start":8.88,"end":9.38},{"sentences":[{"text":"David, I hope you're having a great day.","start":10.639999,"end":12.98,"sentiment":"positive","sentiment_score":0.5793738216161728},{"text":"We're a cybersecurity company, David, and","start":13.475,"end":16.855,"sentiment":"neutral","sentiment_score":0.05144626988718907}],"sentiment":"positive","sentiment_score":0.35311915658946547,"channel":0,"num_words":14,"start":10.639999,"end":16.855},{"sentences":[{"text":"I'm retired.","start":16.695,"end":17.595,"sentiment":"neutral","sentiment_score":0.030330543406307697}],"sentiment":"neutral","sentiment_score":0.030330543406307697,"channel":1,"num_words":2,"start":16.695,"end":17.595},{"sentences":[{"text":"we help oh, you're","start":17.155,"end":19.635,"sentiment":"neutral","sentiment_score":-0.008855359861627221}],"sentiment":"neutral","sentiment_score":-0.008855359861627221,"channel":0,"num_words":4,"start":17.155,"end":19.635},{"sentences":[{"text":"I","start":19.494999,"end":19.735,"sentiment":"neutral","sentiment_score":-0.07359708845615387}],"sentiment":"neutral","sentiment_score":-0.07359708845615387,"channel":1,"num_words":1,"start":19.494999,"end":19.735},{"sentences":[{"text":"not","start":19.635,"end":19.955,"sentiment":"neutral","sentiment_score":-0.07517004758119583}],"sentiment":"neutral","sentiment_score":-0.07517004758119583,"channel":0,"num_words":1,"start":19.635,"end":19.955},{"sentences":[{"text":"no","start":19.735,"end":19.974998,"sentiment":"neutral","sentiment_score":-0.08082634210586548}],"sentiment":"neutral","sentiment_score":-0.08082634210586548,"channel":1,"num_words":1,"start":19.735,"end":19.974998},{"sentences":[{"text":"part","start":19.955,"end":20.275,"sentiment":"neutral","sentiment_score":-0.05070136487483978}],"sentiment":"neutral","sentiment_score":-0.05070136487483978,"channel":0,"num_words":1,"start":19.955,"end":20.275},{"sentences":[{"text":"longer","start":19.974998,"end":20.295,"sentiment":"neutral","sentiment_score":-0.05028619617223739}],"sentiment":"neutral","sentiment_score":-0.05028619617223739,"channel":1,"num_words":1,"start":19.974998,"end":20.295},{"sentences":[{"text":"of","start":20.275,"end":20.435001,"sentiment":"neutral","sentiment_score":-0.03287917375564575}],"sentiment":"neutral","sentiment_score":-0.03287917375564575,"channel":0,"num_words":1,"start":20.275,"end":20.435001},{"sentences":[{"text":"work","start":20.295,"end":20.455,"sentiment":"neutral","sentiment_score":-0.03874799609184265}],"sentiment":"neutral","sentiment_score":-0.03874799609184265,"channel":1,"num_words":1,"start":20.295,"end":20.455},{"sentences":[{"text":"the","start":20.435001,"end":20.935001,"sentiment":"neutral","sentiment_score":-0.04667742922902107}],"sentiment":"neutral","sentiment_score":-0.04667742922902107,"channel":0,"num_words":1,"start":20.435001,"end":20.935001},{"sentences":[{"text":"at Berkeley.","start":20.455,"end":21.115,"sentiment":"neutral","sentiment_score":-0.023450483568012714},{"text":"No.","start":21.335,"end":21.835,"sentiment":"neutral","sentiment_score":-0.07221388071775436}],"sentiment":"neutral","sentiment_score":-0.03970494928459326,"channel":1,"num_words":3,"start":20.455,"end":21.835},{"sentences":[{"text":"oh, I'm sorry, David.","start":23.248875,"end":24.788876,"sentiment":"neutral","sentiment_score":-0.07230130955576897},{"text":"Well, thank you for the detail, mate.","start":25.568874,"end":27.428875,"sentiment":"positive","sentiment_score":0.5789322001593453},{"text":"Hope you have a great day.","start":27.808874,"end":29.008875,"sentiment":"positive","sentiment_score":0.5788522561391195},{"text":"Take care.","start":29.008875,"end":29.748875,"sentiment":"positive","sentiment_score":0.3448001444339752}],"sentiment":"positive","sentiment_score":0.4171596836102636,"channel":0,"num_words":19,"start":23.248875,"end":29.748875}]},"summary":{"result":"success","short":"Andrew from Hello? Advanced IT from Berkeley introduces himself to David and explains that their company is helping protect computer systems and devices. David apologizes for his former employment at Berkeley and the call ends politely."},"intents":{"segments":[{"text":"This is Andrew from Hello? Vigilance AI. Am I speaking to David? Yep.","start_word":2,"end_word":14,"intents":[{"intent":"Confirm identity","confidence_score":0.13721794}]},{"text":"Well, thank you for the detail, mate. Hope you have a great day. Take care.","start_word":50,"end_word":64,"intents":[{"intent":"Provide information","confidence_score":0.0040952605}]}]},"sentiments":{"segments":[{"text":"Oh, hi. This is Andrew from Hello? Vigilance AI. Am I speaking to David? Yep.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.027185095474123955},{"text":"David, I hope you're having a great day.","start_word":15,"end_word":22,"sentiment":"positive","sentiment_score":0.5759620070457458},{"text":"We're a cybersecurity company, David, and I'm retired. we help oh, you're I not no part longer of work the at Berkeley. No. oh, I'm sorry, David.","start_word":23,"end_word":49,"sentiment":"neutral","sentiment_score":-0.017038099467754364},{"text":"Well, thank you for the detail, mate. Hope you have a great day. Take care.","start_word":50,"end_word":64,"sentiment":"positive","sentiment_score":0.5428155660629272}],"average":{"sentiment":"neutral","sentiment_score":0.1782131901493779}}}}